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How To Set-Up and Install Your Nest Cam
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- Опубліковано 10 сер 2021
- The new #NestCam (battery) is a smart, weather-resistant camera that keeps an eye on things both inside and outside your home and alerts you to what matters most.
Learn how to install the Nest Cam (battery):
1. Charge your Nest Cam using the cable provided. Plug it into the power adapter on the camera and into an outlet. The light on the camera will blink white while charging and turn fully white once it’s charged.
2. Add your Nest Cam to the Google Home App and scan the QR Code on the device.
3. Connect your Nest Cam to your home Wi-Fi and bring it where you want to install it. You’ll want to make sure you have a strong connection where you’re installing the device.
4. If you’re mounting your device to a wall, install the wall plate with a drill and the screws provided. The device should be about 6-6.5 feet above the ground to get the best view.
5. Twist the magnetic plate clockwise over the wall plate to secure it.
6. Attach the camera to the magnetic mount. Align the camera so that the status light is at the top and the speaker is on the bottom.
7. For wired installations, plug the weatherproof cable* into the outlet, then to the camera. Make sure you leave a little slack in the cable so that you can attach it to the camera when it’s connected.
8. Once everything is secure, enjoy your extra set of eyes.
*Sold separately.
September Description Update: Nest Cam (battery) requires the Google Home app and a Google Account - it’s not compatible with the Nest app or the home.nest.com site.
Follow us on social:
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Google Nest Facebook: / googlenest
While we don't have any news to share about being able to use your Nest Cameras with your Apple TV, we're always looking for ways to improve and we'll take this as feedback. Be sure to follow us for updates and announcements.
Hi google, I need your attention..can you help me doing a blog???? I want a make a travel blog where I want to shoot video when I travel by walking. Last time travel 25km by foot in Bangladesh. But I couldn't film it because I do not have any good phone or any camera. I really love your pixel phone.I know this phone is very good for filming but I don't have much money to buy it. Can you Please donate me a pixel phone. new or used anything will be ok. I know people of Bangladesh don't know much about pixel phone so I can help you grow in Bangladesh. If you send me any phone I will travel 50km by walking And I will shout out and talking about pixel phone.thats how I can help you growing in Bangladesh.
Any progress in 1 year, Google? Making the Google Home app available on AppleTV should be a no-brainer.
❤❤
Hi Vijay, thanks for your interest in our products. You can connect the Nest Cam (battery) to an optional solar panel in order to charge during daytime. You can find more by clicking this link: bit.ly/39hyEzr
Hi David, thanks for reaching out and we apologize for the late reply. Depending on your internet connection, it should only take a few seconds when it senses motion to start recording.
A few seconds is too long, ms would be appropriate
Also I think this Google person is referring to your home network not internet. I would have a second router with dual band or quad band and and WiFi connect to it rather than a modem directly. Then you have more freedom of devices to view from and adding a recording device.
It'd be great to show some examples of how folks have managed to wire up the Nest Cam from the outside to an outlet on the inside. I know it's highly dependent on the setup but even a couple of examples would be illuminating.
Hey Patrick, thanks for posting. We're always looking for ways to improve and we appreciate your feedback. You can keep following us on our social media channels for updates and announcements.
They now sell an aftermarket POE cable to power the cameras, that'd be way easier, safer and cheaper to run ethernet cable instead of a traditional power cord or romex to a new nearby box.
@@AltruisticWarrior do you have a link or name of the brand / product?
sometimes a few inches can make a big difference. that's what she said
specially when it is small as your
It's literally what she said! Crazy
Lmao i just passed that part rn
😂
Damn it 😂
I love this 📸 and all my Google products 😍
When the camera is on battery, what is the lag time between sensing motion and beginning recording?
I’m getting one immediately I love the design
How long do I have to wait for the light to turn blue
Does your next cam have to be at least 6 1/2 feet or can it be put higher on your house
Why is the magnetic connector on the camera pointing out towards the face of the device. It is oddly placed.
I agree, not much choice here sounds like
It's ridiculous
At what angles can you turn the camera side to side on the mount? I have angled walls where I want to mount it and was wondering if the camera is able to sit at around 90 degree angle
I am interested but really feels like I need the weatherproof cable and anti theft device fir outdoors. One of them should have been included as standard.
The cable provided for the outdoor cam ain't weatherproof?
ทันสมัยน่าใช้มากๆ🥰😍🤩
I haven't found any Made for Google accessories that enable mounting this camera up higher, like over a garage. Is something coming? It does seem that if you go much over 6.5' you won't be able to angle the camera down enough.
The abilities this system provides as far as viewing and monitoring is awesome however, this system is limited by hardware "install", "maintenance" and hardwired capabilities using magnets and easily detachable wire connection at the camera. My personal opinions of course. For increased security of the system (outdoors) I would most definitely route the wires through the walls starting directly from the camera. Should the camera take a few seconds to begin it's functionality, I would need to fabricate and mount a steel cage about the camera, to give the camera more time to function before being hit with a bat or some other form of vandalism. Indoors however is what I see as the prime benefit for this product. With several cameras one could capture many images.
It does seem easily detachable, but I heard they will replace it if stolen. I hope that's true. I plan on buying some.
why did you guys make it so it turns off when not attached to magnet?
I have nest cameras on my network and everyone until now I have been able to set up without issue. I recently has one fail in less than 12 months so quality is an issue with this product. Anyway I purchased a new one to replace the failed one and it is impossible to set up you can't get past the T & C's on the set up page on google home. I have not sent 2 support emails to google with no reply. I would strongly recommend choosing a different brand I wish I had.
im trying to get the white light to turn blue but it stay white....any idea?
Same f’n problem! Nothing works! Support is non-existent online.
The main reason I haven't switched to nest cam is that they don't have a hardwired camera. I think it would be better to sell an accessory like a flood camera, but with the charger only so it can be powered by the camera the whole time.
When can I see my cameras on my Apple TV ???
wish they showed some sample video quality
Hi Google,
All the examples shows the camera being wall mounted, but can it also be mounted to a ceiling/overhang?
If yes, how much of an angle can it be set to, just to ensure I am not just recording my outdoor tiles 😅
Hi there, thanks for the question. Yes, you can rotate your camera and also rotate the image 180 degrees in your Google Home app settings.
@@madebygoogle Besides the 180 degrees in the app, how much can it be rotated physically?
I need to mount it on a ceiling, but still record sideways, which would at least be a 45 degree angle… :)
I'm impressed 😮
I noticed if wall mounted it states best to place between 6-6.5 ft above ground while the older nest outdoor cam states 7-10ft. I plan on installing one about 10ft high off the ground above my garage door. Should I just buy the older version with less features? I would like to purchase this model but if it’s not going to perform well at 10ft then I have to rethink my plan.
The older model uses the far superior Nest App instead of the Google Home app, go with the older model.
@@Tyler-Hagan-Racing Nest App has unpatched vulnerabilities. Not secure.
Can the Nest Cam magnetic connector be attached from either direction if I want to change the angle of the cord for mounting purposes? What size diameter of a hole would be needed in order to fish this connector through a wall? I’d like to mount this on the exterior of a home while hiding the wires.
No you can't, the magnetic connectors won't work the otehr direction
fkokof bfvrbfko
Gotta use those glow rods man.
Can it be connected to a small pocket size solar panel or solar sticker to charge during the day without the need for a cable?
Yes, plug in the USB charger to the solar controller
Will you guys be making the mounts available separately? 🤔
Hi there, thanks for your interest. We have no news to share about that, but we'll take this as feedback. Stay tuned on our social channels for news and announcements.
Just got my nest cam out door at Walmart and it looks great!
Very good
I noticed next to the charge port, there is a hole to screw in a mount. Does this mean I could use an existing camera mount I have?
Hey Pedro, no - we'd suggest using the materials included with your Nest Cam (battery).
We recently bought 3 indoor wired cameras. So far so good, except that I couldn't get that to work with the Nest App along with my older Nest Doorbells and Nest IQ Outdoor Cameras, but it's no big deal.
My concern is that since the Outdoor IQ cameras have been discontinued, and should it stop working, is there a way for the Nest Cam Battery version to make it fit onto the IQ Camera mounting plate? I hate the fact I have to drill another set of holes on the wall just to get a newer version of cameras
I'm in the same boat. Even paying for Nest Aware, I can only see my cameras in Google Home, but my doorbell history is only in Nest. Ashame they can't get their own products on 1 App
If you magnetically mount the camera to the base doesn't that make it susceptible to theft? I don't get that.
I wish I would get Google Nest Camera. because it's like a security camera.
I just added the camera to Google home, how do I get it to show up with the rest of my nest cameras in the Nest app?
Does the battery act as a power backup if the wired connection loses power (power outage or being unplugged)?
Thanks for posting. We saw your other comment and replied to it - the battery will serve as the camera's back-up power source during power outages.
I just ordered mine since I moved to a new location I need something easy to install since my old cameras are all wired and needed an electrician. Thank you Google for this easy setup. I can't wait to install mine next week
So excited for you, Jerry!
Return the camera or cameras. Only works with Google Home App.
No more Nest App.
Are there small solar panels for charging that are compatible for this camera?
Also, I'm kind of disappointed that the videos don't save automatically. If someone takes something I have maybe a 3 hr window to save the clip. For the amount we pay for these cameras there should be an automatic video storage free of charge (on your phone). Or at least a setting to automatically save the video clips to our phone. Had I known ahead of time about this I wouldn't have invested in them and looked elsewhere that offered it.
Hey there, thanks for posting. With sufficient direct sunlight, the Wasserstein Solar Panel trickle charges your Google Nest Cam (outdoor or indoor, battery) and the camera runs off the battery charge. Learn more here: goo.gle/3Zgq2l0 Also, Nest Cam (battery) includes up to 3 hours of Event video history without a subscription. For more information on what you’ll get if you have Nest Aware, you can check it here: goo.gle/3KJIsVl
Nest outdoor cameras were amazing just directly through the Nest App, now it's horrible.
We appreciate your thoughts, Nick. We're always looking for ways to improve and optimize user experience - we'll take this as a feedback. If you have questions, let us know.
@@madebygoogle Do you have plans to decommission Nest app and use home app going forward?
Hi Subramanian, thanks for your interest in the Nest Cam (battery). Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Google Home app. Keep an eye out on our social media channels for more updates.
I agree with you 200% I have three outdoor nest camera with the nest app. I like them so much I went to purchase a forth one to cover a blind spot I recently realize. I bought this camera at Best Buy because they said it was an updated version with a battery feature. I wasn’t really interested in the battery feature so I bought outdoor wiring, Only to found out that the new camera can’t connect to the nest app. Ok so I connected it to the google app. This camera is terrible or maybe it’s just the google system is terrible. Why the hell would they get rid of the nest app 🤨
@@madebygoogle why did you guys get rid of the nest app 🤔
Why does the outdoor cable bend away from the wall? (I'm an electrician, this is such a pain). It should angle towards the wall.
Hey Mark, thanks for the post. We appreciate your thoughts on this and we'll take it as feedback - we're always looking for ways to improve and provide our loyal customers the best experience with our Nest products. If you have other concerns, we'd suggest reaching out to our support or social media forums: goo.gle/3ie15Ae
@@madebygoogleit seems your technology has been released too soon with how finicky these cams are to set back up if there is an internet change and at the cost to consumers. Why are these cameras not user friendly?? I love the clarity, they can sense chosen movement far away, but when it comes to resetting them up-Ugh! I will try and delete and reload everything including the App. It’s really ridiculous.
can I mount the camera to the eave?
Is there any reason I couldn't use heavy-duty outdoor mounting tape instead of drilling holes in the wall?
What size diameter hole would i need if i plan to install the cameras outside the home and run through the cable to connect the power to an indoor power outlet.
Hey there, thanks for reaching out. You'll need to drill a hole to pass the power cable through your wall: ½ in (13 mm). Learn more here: bit.ly/3ld7M9x For additional help, reach out to us: bit.ly/3adTfGB
So will the indoor version (not the indoor/outdoor) also come with a wall mount? Are the specs basically the same as the outdoor minus ip weather resistance rating???
Thanks for your interest, Andrew. Nest Cam (wired) comes with a camera with base, power adapter, wall screws, wall anchors, cable clip, quick start guide, and safety and warranty document. This device should not be exposed to any water as it’s designed for indoor use only. Learn more here: bit.ly/3xFlnuv
@@madebygoogle thanks. Is the camera essentially the same as the outdoor in terms of sensor, and ability to identify people and animals??
Both the Nest Cam devices offer person, animal, and vehicle alerts. The Nest Cam (battery) has a passive infrared sensor (PIR) for motion and proximity and a built-in magnetometer sensor.
@@madebygoogle thanks! I assume the indoor wired will have night vision and hdr, too?
Yes, our wired Nest Indoor cameras both have Night Vision and our Nest Cam IQ Indoor has High Dynamic Range (HDR) video quality. Check this out for more information: bit.ly/3avss92
I'm interested in this device as hassle free setup. I have read of a solar panel accessory, I'm very interested in this option. Is there additional information for acquiring solar panel for this battery nest camera?
store.google.com/us/product/wasserstein_solar_panel?hl=en-US
Hey Albert, we loving your interest with our new Nest Camera. It looks like Im__phanindra already gave the link. We'll have more news to share closer to the launch date. Stay tuned on our social channels for news and updates.
@@madebygoogle any Solar panel or anti theft device for the UK?
Hey there, thanks for the interest. We don't have news to share about the Solar Panel availability in the UK. Also, here's a link for the Anti-Theft Mount: bit.ly/3g0pOKm
What size screwdriver do you need to secure the wall plate? I can’t seem to screw them in all the way and can’t get a grip on the screws to either remove them or insert them further.
Edit: Managed to fix this problem.
do you mind sharing how you fixed?
3:21 at 2 meters height people can easily give the camera a slap to disable it or jank it off the wall and run off with your camera.. Then the choice would be to have those camera features work, or put it high enough so it's not easily reachable
when i try to add my wired indoor cam to my nest app, i the app doesn't recognize the camera. can i only add the new wired nest camera (2nd generation) to my google home app, not my nest app?
You are right, these new google cams are not compatible with your existing nest app . So it’s 2 different apps to view the same branded products? It’s so frustrating.
Not sure why but the set up gets stuck at the connecting to home network step. I made sure I'm connected to WiFi on my phone. Tried 2.4 Ghz and 5 GHz
Hey Pritzy, we're here to help. If you're trying to a set up a Nest Camera, follow the steps in outlined in this guide: goo.gle/2OznU4V For more help, reach out through phone, chat, or social forums here: goo.gle/3ie15Ae
I have been trying to set this battery nest cam up for 3 days now and wether i use my iphone or a samsung tablet i keep getting “ couldnt find an assisting nest device “. I have several other nest cameras and have never had this problem. Im also using all the same network too. Please help someone!!!???
This is PLAGUED with connectivity issues!!! I've been searching for a fix non-stop. It seems it's a common issue, but all I see is praise on this channel. How do I get my camera system to connect to my perfectly working 5G wi-fi network???
Hi there, thanks for sharing your feedback. We'd like to help - 5 GHz networks are incompatible with some products. For more details, you may check this article on what wireless network type your camera would connect to under the 5 GHz band: goo.gle/2x9T2TW Also, if you need help, reach out to our support channels: goo.gle/31i1U5t
Hi google. I'm having trouble signing into nest through the google home app. When I got to "set up device" and click the "nest" option, I'm sent to a login page. Earlier in the day, I signed into nest with my google credentials. Now, when I'm trying to sign into nest through google home, the login page doesn't have a "sign in with google" option. What can I do to trouble shoot this? I've tried selecting the "forgot password" option but I didn't receive any email to do anything.
For those of us using the camera on battery mode - how do we charge the camera? It appears it only charges when it is attached to the mount - do we need to take the mount of the wall every time we need to charge the camera?
Hi Adam, thanks for reaching out - help's here. You can check this community post about how to charge your Nest Cam (battery): goo.gle/44TrYmm Learn more about battery saving: goo.gle/3DEZQXY For more help, reach out to our support team here: goo.gle/3ie15Ae
Time duration battery backup ?
I just have milwaukee and de walt screwdriver. How to cope with it?
How is this camera 3 times better (it’s 3 times more expensive) than pretty much any camera on the market ????
That is true! However the one thing I do like is they can pick up movement of a person or car WAY far away and clear with no false notifications. What I don’t like is no concrete answers to questions of getting these cameras set back up if you change internet providers or any other changes that require reboot-they are so frustrating!
There is a steel cable that I think is used to secure the camera. But unfortunately there isn’t any information in this video
How do I hook up Bluetooth on my outdoor nest cam
the camera quality is good for 1080p. a siren and spotlight would have been nice though. but i cant believe GOOGLE bring out these cameras in 2021, and you cant stream the video to GOOGLE chromecast / apple tv / smart tv or even monitor it on a computer... but you can with almost every other brand of security camera. only way to monitor the footage is with the google hub or phone/tablet. i hope they hurry up and bring out an update to fix this problem.
Hey there, thanks for posting and for sharing your thoughts about our Nest Cam (battery). We're committed to improving our products and we'll take these as feedback. Keep an eye out on our social channels for news and updates. Also, you might want to check on our Nest Cam with floodlight that will be coming soon here: bit.ly/2XccZG2
One massive omission seems to be in the Google app that you're now unable to set up a simple on/off daily schedule for the camera.. in the Nest app this was really simple, how on earth was this not included.. Google tech support seem to have no idea what's going on regards this. So at present the only option is to manually turn a camera on or off.. or just leave them on all the time.
Hi Nigel, thanks for posting. We appreciate your feedback and we're always looking for ways to improve. We could recommend setting up a Home and Away routine. Check out this guide here: bit.ly/3mJuMf3
@@madebygoogle I've just been through 'routines' with nGoogle Tech support and the routines dont let you adjust camera settings.. if you know otherwise, do please let me know where to find it and how to to do it.. Cheers
Got it. We'd like to take a look at your case - shoot us a DM via Twitter or PM us on Facebook, let's continue our conversation there.
@@madebygoogle DM'd you on Facebook
Thanks for the DM. Our team is still working on your case and checking for options to sort it out. Watch out for a response from the team and more instructions will be provided through that channel.
Can I set it up using the nest aware system only (outdoor wired cameras x 4)
Hey Pritpal, thanks for your interest. Our Nest Cam (battery) is exclusive to the Home app, but you can view both your old and new Nest Cams together in the Home app. Feel free to let us know if you have other support questions.
Does it come in Black.
Had to return it
I just ordered 2 cameras and a doorbell and I can't get any of it to connect to the google home. Very frustrating!! It looks like it's supposed to be easy but it just don't work. And I can't find any phone numbers to call to get help.
Hey Rob, thanks for posting. You can send us a message on our Facebook or Twitter for more help. Also, you can call us at 1-855-469-6378 for real time assistance.
Do you need a 2.4 router
Why is it that with my Zones set up on my NEST cameras I see notices and recordings of neighbors cars moving by BUT when a FIRE TRUCK and STREET SWEEPER goes by NOTHING?
All happing In the same area. I live on a quiet street with little traffic. At times it even misses the Trash Truck recordings and notices.
I was really hoping for a wired PoE version. I was going to order eight of these until I watched the video. Every time you get up a ladder you risk injury and every recharge is twice on a ladder with an endless chain of recharging.
Hi there, thanks for posting. Nest Cam (battery) has an ecosystem of accessories that allow customers to put it on a table top surface, plug it in outdoors, power it with Power over Ethernet (PoE), or hook it to a solar panel.
@@andyk192 .. No, the only wired cam version is their Floodlight. I'm just getting the UniFi Camera G4 Pro cams, they offer both a 2K and 4K PoE with people / car detection.
@@madebygoogle .. I had just seen this store.google.com/product/nest_cam_weatherproof_cable?hl=en-US that plugs into a AC outlet with a 30' cord. It doesn't look very securely connected to the camera.
A POE adapter is available here: wasserstein-home.com/collections/made-for-google/products/wasserstein-poe-adapter-for-google-nest-cam-battery-made-for-google-nest
@@jarredco2021 .. The PoE is for power only, all data is over Wi-Fi. When you have several cameras in my case 8 plus the front door .. saturating every ounce of my Wi-Fi bandwidth for cameras that are running 7/24 isn't going to happen. The UniFi still has people detection, it's a US company and their hardware is extremely good and proven.
With solar panel and nest cam battery would it able to get 24/7 recording from Nest aware plus?
Hey Jason, thanks for your interest. The solar panel will be an accessory available for sale that will allow you to keep your Nest Cam (battery) charged if mounted in direct sunlight. Since it's not plugged into continuous power, your camera will only capture events to conserve battery life. The 24/7 video history will happen if hardwired to power and subscribed to Nest Aware Plus ($12 a month for all of your cameras, speakers, and displays on the same home structure).
@@madebygoogle What's the difference between the "Included 3.3 ft (1 m) indoor rated charging cable" and "Nest Cam (battery) Weatherproof Cable" 5m which cost $34.99. What is the weather resistance rating for indoor cable? I am looking to install the Nest cam battery outside and wire the power cable through attic.
My questions, it’s all set up already but how can I connect to the nest hub display?
Thanks for reaching out, Opie. We're here for you - If you have both your Nest Camera and Google Nest Hub already set up. Follow the steps here to connect the two together: goo.gle/3EzEP1C
I live in a apartment where it has a open wifi (no password for the wifi), so would I still be able to use this camera while setting it up on the app and it ask for a wifi ?
Hey Kuowen, thanks for your interest. You won't be able to set up our camera since you'll be asked for a Wi-Fi password during setup. Also, we don't recommend our camera to be connected to a public Wi-Fi due to security risk. You can check this helpful link as a reference: bit.ly/2N0efqO
How far the Nest camera detect people for notifications in zones ?
Hi Louis, the Nest Cam (battery) can detect motion up to 25 ft (7.5 m). Check this out: goo.gle/3Qvrc7n For more help, reach out to us here: goo.gle/3ie15Ae
I want to change ipads and I lost the piece that I need to scan that allows me to view camera.
help
Hey there, thanks for reaching out - we're here to help. You can set up the camera without scanning the QR code. Check this out: goo.gle/3e49WZ4
For more help, feel free to contact us here: goo.gle/2D2Shve
So if it’s magnetic, anyone can pull it out? Do you need to pull it out to recharge battery? How easy is it to pull out?
Hey Faisal, thanks for your interest. Nest Cam (battery) comes with a strong magnetic mount that can withstand hurricane cat-2 wind speeds. You'll need to bring it down to charge it using the charging cable that came with it. If you're worried about getting your device stolen, we offer a third-party anti-theft mount at an accessible price point. In the event it does happen, we have you covered with free theft replacement included. Have a look at this article: bit.ly/3rQBJxK
But why is the power cable pointing outward? Even on the extension cable, it is ugly and it can also make the angle awkward for the cable.
You forgot to add the whole problem connecting to the cloud issue. 6 weeks in I am just about done trying to solve the problem you can have the camera back.
We're sorry to hear that, Stephen. We'd like to take a second look into what's happening - you can always reach out to us through phone, chat, or through our social forums: bit.ly/3o1aRK5
Can we use this with iPhone? What app do we need to download?
Thanks for the interest, Ali. Yes, you can definitely use an iPhone to control the Nest Cam (Battery). You'll need to download the Google Home app then set it up there. We’ll be here if there’s anything else.
Anyone know why nest keeps dropping connection and I have to log into it multiple times a day? Thanks.
Hey there. If you're having a spotty connection between the app and your devices, it would be best to do a restart on your devices to make sure everything is connected to the network properly. If you're having any other issues or concerns, you can reach out to us directly through our social media or our support page: bit.ly/3abwbIB
Trying to set up. I get to choosing outdoor for where and then it tells me there’s a problem with home data…I already have a nest outdoor cam and doorbell and I’ve got the google home app all set up…help
Hi there, thanks for posting - help's here. To confirm, has your device been connected to your app before? Also, what’s the color of the status light?
So whats stopping someone 6.5ft tall like myself from coming up and smacking the camera away if youre supposed to place it so low?
Im trying to add the camera in nest. The nest app says i need to add it in the Home app. When im trying to add it in the Home app, it says i need to add in Nest 🤷What is wrong? 🤷
Hi Kristian, thanks for reaching out. Help's here - after setup in the Nest app, you can add your Nest camera to your home in the Google Home app. This lets you control your camera and other compatible connected devices (like a smart bulb or Google speaker) in the same place. Check out this article for more help: bit.ly/3DhaMdc?
Can you use a hot spot with this camera?
Hey Juan, thanks for your interest. You can connect our cameras and doorbells to a mobile hotspot, however, it requires a stable bandwidth for it to work properly. You can check this helpful link to know more: bit.ly/3ttqgWg
So how do I get the cam to show on the nest app
Thanks for your interest, Desawn. Our new Nest Cameras and doorbells are exclusive to the Google Home app as we wanted to create an integrated experience with your speakers and displays. Also, a Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure.
Hello Google ! Does this camera work in Nigeria ? Or is it just for the USA
We appreciate your interest, Temitope - but Google Nest devices including the Nest Cam (battery) aren't officially supported in Nigera. Our team is always looking for ways to make it available for everyone - we'd suggest keeping an eye on our social and community channels for future updates. Check this article to know more about the country availability of each device: goo.gle/35J8nGn
Mine just fails at connecting, never could install it
Hey Kathy, thanks for posting. Our team would like to know about how we can best help - tell us more by reaching out to our support channels via phone, chat, or social media here: goo.gle/3ie15Ae
How do I turn off the white light at night and just use the infrared light at night? the google doorbell doesn't have a big bright white light at night and I like that.
Hey Philip, thanks for posting. To clarify, are you referring to your camera's night vision? If so, you can check this helpful link to know more: goo.gle/423cQjU
@@madebygoogle thank you so much! That clarified everything! 😍
You're welcome! You can reach out to us here if you need more help: goo.gle/3M2xCu8
Is there a Google support phone line? After updating my WIFI - The Nest Door Bell and IQ Cameras can only be added to my (structure account - my existing google account) by using the APP. I tried both iPhone and iPad with NO LUCK. After days of trying with no luck. I thought why not try to add them to a new (structure) account...........That worked. But I am already paying for the other (older) account that my 4 other cameras that are now working on and were easily added to my new WIFI. The problem is I would like them ALL in the same account and the same viewing screen. All using the same WIFI and same location.
Why don't the new NEST cams show up in the NEST app? The NEST app is far better than the Google Home app. This issue needs to be rectified. I don't like using 2 different apps to control all my devices. It's ridiculous.
Hey Bryan, thanks for posting. Nest Cam (battery) and other new Nest Camera units are exclusive to Google Home app. We understand that having only one app is ideal to view all your devices ― we'll be taking this as feedback as we're looking for ways to improve our products and services. Our long term plan is to use the Home app as the one place to control all of your favorite Nest and other smart home devices, as well as Google Assistant. Stay tuned to our social channels for more news and announcements.
@@madebygoogle I currently have 16 NEST/Google products in my home, I speak from experience. The Google Home app is far inferior to the NEST app. Google should consider adapting everything over to the NEST app platform. Google added nothing to the merger. Functionality went down the tubes. I'm too invested to switch to another company now, unfortunately. The platforms should have stayed separate.
We appreciate you for being a loyal customer to us. We're dedicated to bring more features to the Google Home app and we'll take this as feedback. You can also leave a feedback using your Google Home app by following the steps on this helpful link: bit.ly/3vODvBH
We'll be here if you have other questions.
I set up google home app and camera on my phone and i attempted to do the same on my moms phone and i want to Scan the QR code but it keeps wanting me to get the verification code. The camera is too high for me to look for it but I do have the scan code. Help! How do i get it to Scan? My mom and i want to be able to see her cameras.
Hi Linda, thanks for leaving a comment. We're sorry to hear this isn't going smoothly. If you can't scan the QR code, you can manually type in the key or serial number. Follow the suggested steps here: support.google.com/googlenest/answer/9235302?hl=en&sjid=2295635301367022203-AP#zippy=%2Chow-to-skip-qr-scanning For more help, contact us via our support team via phone, chat, or social media here: goo.gle/3ie15Ae
This camera can not be hard wired and retrofit an existing fixture! You have to buy the floodlight cam!
Initially my camera was set up OK and worked. But when I needed to recharge I was unable to reconect. I recharged to 100% but following the set up instructions the camera will not display the blue light. It remains white. Consequently the Google App cannot locate the camera. Please advise what needs to be done to obtain the blue light or is this an indication of a defect in the camera
Hey Trevor, thanks for reaching out. You don't need to set up your camera again after charging it. You can try rebooting your camera along with your router to help refresh their connection. If you need more help, you can reach out to us through other social media channels or here: goo.gle/3ie15Ae
Thanks for the prompt response. The link you provided was all I needed. What I had not been doing at the factory reset was waiting untill the yellow light blinked and th camera emitted a sound. Once this was done the blue light returned and I was able to reset the camera up as a new device. All is now working as it should be.
Hi Google,
I need Replacement wall plate for Nest Cam Outdoor, I misplaced it when I opened it, Where Can I get this ?
Hey Simrat, thanks for reaching out. Help's here - could you send us a private message on Twitter or Facebook? We'll continue the rest from there.
@@madebygoogle I don't have twitter/facebook account , Can I email? or 1800 number?
I have to turn to UA-cam because there is not one English word on the box or in the manual. How is that possible
No mention of the security cables?
Hey Peter, you can keep your camera plugged-in, even outdoors - thanks to the Nest Cam weatherproof cables. It comes in two lengths, 16 ft (5 m) or 33 ft (10 m), and can easily be plugged-in inside or outside in a weatherproof outlet. It even comes with cable clips, screws and wall anchors to route the cable for a clean install, and can be painted to blend in. You can purchase the optional weatherproof cables on the Google Store: goo.gle/3ee1s24
By the way, the anti-theft mount design for you by Wasserstein is giving you a bad reputation. I was trying to figure out why the night vision mode was hazy and it turns out that the anti theft mount has lip at the very top that over hangs by like an inch and the green status light reflects on making it seem as it is a foggy lens but it isn’t. I set the status light to low and it still reflects making the night vision more like foggy vision because of the reflection. Once this attachment was removed then problem was gone. Your website is trying to charge me fees after fees for trying to return something that you sold and doesn’t really work with the your camera because of its poor design.
Thanks for posting, Jeep. We're always looking for opportunities to improve our products and we appreciate your feedback. We'd also like to get more details about this - could you send a tweet or a message to our Twitter or Facebook accounts?
How do you stop people from controlling the camera?
Hey Nick, thanks for posting. Your family members or friends can only control your camera if they have access to your home in the Google Home app. You can remove their account from your shared home to remove their access. You can check this helpful link as a reference: goo.gle/3LEZynV
You should at least lower the prices on this. It’s ridiculous how we need to buy a membership to have more than 3 hours playback. Your competitors do this without a membership and with half the price of the camera! C’mon Google
….then go buy the competitors product…
@@wingzero0 I did. Bought 2 x outdoor + 1 x indoor cam from Nedis and still cheaper than one Google outdoor cam. They even connect to Google Home. This is why they’re VERY overpriced in my opinion.
Wasn't aware of that, thanks for informing
@@Striker50_ Np! My opinion on this is still the same. Nedis has been working great so far, you should check those out if you got them in your country.
@@Maatsy I have a wired Lorex 4k bundle I bought but haven't installed; then I came across wireless and thought it might be beneficial; after seeing the limitations a lot of the wireless have, I'm again considering the wired for 24/7 surveillance without all of the subscription fees
Do you have to depend on your router gega bite???
Hey Janice, thanks for your interest. Our Nest Cam (battery) supports both 2.4 GHz and 5 GHz networks. You can check this helpful link to know more: bit.ly/3knsP8J
"Sometimes a few inches can make a big difference" 😏
High five ✋
This camera isn't showing up on nest app with all my other cameras. How can I fix this? Thanks.
Hi there. The new Nest cameras and doorbell are exclusive to the Home app, but you can view both your old and new Nest Cams together in the Home app.
@@madebygoogle thank you for your reply. 👍
I’ll be returning my cam and new nest doorbell as you can’t seem to open these up on the existing nest app. Google really know how to buy out such a good company like nest and make it terrible.
How do I get my new camera (battery) on to my Nest App. along with my older cameras?
Hi Mike, thanks for posting. Our new Nest Cameras and doorbells are exclusive to the Google Home app as we wanted to create an integrated experience with your speakers and displays.
@@madebygoogle Sorry to hear that because the Nest app on DeskTop Computer , iPhone and iPad work and great. Very disappointed. will return New CAMERAS. And Pass on new Door Bell.
We understand how you feel and thanks for sharing your thoughts. We'll take this as feedback as we're committed to improving our products. Keep an eye on our social channels for news and updates.
@@madebygoogle The Nest app works great with my iPhone and iPad. Not having the new cameras on the Nest app is a huge disappointment
Hey Mike, thanks for posting. Currently, our cameras work with the Google Assistant. Our long term plan is to use the Google Home app as the one place you can control your Nest and other smart home devices, as well as Google Assistant.