Pixel's Hidden Risk: Google's Arbitration Clause & Defective Phone Sales
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- Опубліковано 8 тра 2024
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Timestamps:
00:00 - Intro
00:26 - Google begins forced arbitration
00:49 - What this means
01:05 - Who is going to sue google? This doesn't matter, Louis!!!!!!
01:35 - This is not about the check for sixty eight cents - it's about accountability
02:04 - Let's look at why this is important with a smartphone/laptop manufacturer
03:52 - This is about extended warranties & getting refunds for faulty products, not one dollar checks on your refridgerator
04:13 - Why this is relevant to the Google Pixel
05:03 - Class actions can lead to consumers getting refunds or replacements for faulty phones Google doesn't support their customers on.
We traded bearded Linus for bearded Louis?
Mirror universe Rossman
Beardouis Rossman
I think he should grow it out.
Linus? The trashy sell out with terrible tech tips?
by the way, did linus recover? never watched it again after last years disaster
Arbitration should be illegal. I mean what's the point of having all kinds of laws for customer rights when a corporation can just say "None of that counts, we apply our own arbitrary rules!"? Complete BS
In the mid 1600s around Maryland and Virginia, if you bought 6,000 acres of land, you got to be considered Lord of the Manor and you were also allowed to establish your own courts of law. It's good to see that spirit is still alive today. They don't even have to purchase 6,000 acres of land...
@@rossmanngroup Ifear they own far more than 6,000 acres
like maybe a couple senaters/ congressthings
@@rossmanngroup 6000 souls minimum today
This would stop if they just decided that such clauses are un-enforceable. Like warranty void if removed stickers.
@@rossmanngroup- Nowadays companies make you sign away most of your rights by merely purchasing their product. Unfortunately the average consumer doesn't care or understand the lawyer mambo-jumbo, so just they click "Agree". However, your efforts of making people aware is not in vain, every video helps to spread the word.
It's absolutely wild that companies can pretty much bypass consumer protection laws by saying "if you buy our product you agree to give up your consumer rights"
Yup, and based on that, the only way (outside of law reform) is to stop enabling them by not funding them to start with. The problem is that so many people won't be aware/even care which is what these companies are banking on. Man, these companies are beyond immoral.
Yup. Now guess what they've done with your Healthcare system. Now that's a scary one.
And the solution is to not buy their trash.
The right to a jury trial is a constitutional right so can they put a clause that buying this product removes your right to vote?
@@evaone4286 Financial institutions too. I tried to right a wrong done by a major financial institution. Even though I had never signed an arbitration agreement, no attorney would consider the case unless it was arbitrated via FINRA.
It seems like this snowball effect now with all the companies realizing their no laws against this.
It's almost like all of our legislators are geriatric and are paid by these companies. 🤔🤔🤔
"Everyone else is doing it, why can't we?"
ps I still hadn't powered-up my Roku since their shenanigan, just a paperweight in the meantime
If we donate our electronics to homeless people couldn't the sue the company? The costs to file the lawsuits would be way less than the cost to respond to it...
@@michaeljfigueroa and this is why prefer using European companies over the USA because most USA companies are just becoming scam artists in a suit with this type of stuff.
@@Guru_1092 It has nothing to do with them being "geriatric" and you are just obfuscating the situation.
I wish we had a government that wasn't bought out by private interests and would stand up for American citizens against anti-consumer antics.
Except the govt is comprised of individuals that are selfish and greedy. Using the term government is a blanket statement that makes no sense.
It is a democracy (supposedly) - if most of the population decides today that they've had enough of the government being dysfunctional, a few politicians are going to have a hard time standing in the way of change. Politicians only have as much power as we give them.
And I wish people voted for the governments they claim to want
Furst step. Americans need to realize that they don't have to vote for R or D. There are other options....
You can have it again.
In fact, not only is the current system literally Jefferson's definition of "tyranny", but there exists a mechanism by design within the constitution itself to rectify the problem decisively.
Retroactively Amended Purchase Experience
I see what you did there
I got some update that said: “iCloud not available until you sign new terms and conditions” and this was the first thing that came into mind
I'm so confused how can you include a warranty and say we don't have to complete the warranty if we don't want too.
I can't believe Louis is seemingly the only person talking about this.
Get this man in front of a congressional hearing!
As an aside looking forward to Grizzly Adams Rossmann.
nah apple would pay billion to mess that meeting up
I think he did go to a Congress hearing
and I cant believe hes the only person not talking about the apple lawsuit?!
@@Riley_Christiani haven't heard of this apple law suit either maybe its bs news or louis is sworned by oath to never undermine his big boss 😅
When it comes to Apple, I've realized that I am talking to a wall. I genuinely and truly do not care anymore.
Wish I knew how it's legal to literally force you to not be able to sue in a court of law. The arbitration company is also usually selected by the organization being sued so they are not on the consumer's side from the start.
I'm not a lawyer, but doesn't arbitration have to end in an agreement? So if you refuse to agree, the company paying for the arbitration is still losing. Just keep them paying for it until they agree to your terms.
Or course that assumes you're both tough enough to keep at it, AND have the time and money to show up to their arbitration meetings constantly.
I dunno about American jurisprudence, at all, but here in my shithole country you can't force someone to sign a contract.
There is no imagination needed to know that someone prevented from using their device to perform an action unless they sign a contract is up against a mountain of duress.
It depends - you can still sue if you can convince the court that your complaint wasn't covered in the arbitration or the arbitration wasn't fair/proper (like appealing a court case) but it's already a hurdle to overcome BEFORE getting a case heard and will vary from state to state.
@@tin2001You're thinking of mediation, arbitration always ends with a judgement made by the arbiter.
@@tin2001That's only for non-binding arbitration.
With binding arbitration, the arbitrator's decision is final.
But binding arbitration has to be agreed to by both parties beforehand.
came for shitting on google, stayed for the beard
I hope the beard is here to stay
C'mon EU, do your thing! End forced arbitration!
I don't think forced arbitration is even legal here.
The EU doesn't seem perfect, but I love when they smack big companies.
@@novideostodaythere's an government organization thats suppose to handle it but they are essentially useless.
@@novideostoday I receive "new TOS" updates in my e-mail at least a handfull of times each year, so I don't think that's true.
I'm in Spain BTW.
EU did these things long time ago, this is pretty much just american issue
It's amazing how much time and money our government spends doing things it has no business doing while completely ignoring things they are supposed to focus on.
Stop voting democrat then
@@HeWhoIsWhoHeIs oh never been an issue in this household.
@@zuko9085 ♥️💯
@@HeWhoIsWhoHeIsat this point its not a blue-red thing, its the entire system
@@sicariusflamus3033 good thing Trump isn't a red-blue kinda guy then, isn't it?
I once was part of a class action for a former employer who stole overtime pay from it's teenage employees. I then received a check for $2000 in the mail 6 months later. At age 17, $2000 was a lot of money. I have always been enthusiastic about every single class action I can take part in since
It isn't about financial gain, it's about setting precedence for future actions. It also forces lawmakers to be accountable to clarify laws, update guidance from government agencies, or for them to pass new laws.
@@TheSteveMeister that's not the point I was making, it was against people who are indifferent about suing. The arbitration clause has everything to do with financial losses.
@@TheSteveMeister never a bad thing to reiterate a great point. Thank you, if applicable to you, Happy Easter. If not, have a great weekend.
he's right. it's basic contract law in the USA. Look up what makes a DIGITAL/SOCIAL CONTRACT binding in the usam it's unimaginable to think it honestly. There layeth the problem overall. Since as free people we make up our own minds and optionally we can live remotely in isolation and never use google shit...
This is why you should not buy products in the US and not from the manufacture.
In the EU the merchant whom sold you something is forced by law to replace/fix the device it its faulty for 2 years after you bought it.
The manufacture does not mater, therms of service are null and void, usually you don't even need the OEM warranty.
I think its time for the US to adopt some reasonable limitations of what is allowed to be in a contract and whats not, i.e. make a law that makes forced arbitration illegal.
There is no legit reason why such a biased mechanism should have ever been allowed in the first place.
ackshually if the manufacturer is the seller they are bound by the same obligation. the other important point is that this legal warranty can not be forfeited by the consumer when dealing with a business entity.
"There is no legit reason why such a biased mechanism should have ever been allowed in the first place."
There is; someone was paid; our law makers care absolutely nothing about the citizens.
They ALL need to go.
@@insoporous9978"someone was paid" is not a legit reason.
In the EU you probably also have health care. Alas, we do not live in a sane country. And it's getting crazier all the time.
@@sarahsmith840
It's legit in the sense of that being the legitimate reason why it's happening.
But yeah, I get what you mean.
Fundamentally, the problem is not the companies leveraging the forced arbitration, but that the forced arbitration is legal in the first place.
And also a Deterrent for people to hold them accountable.
it comes from Contract laws in the USA. They're archiac..They define a contract to be valid if A makes B an offer for their property. Whether it's for sale ir not isnt relevant. So as long as they give you in writing (digital forms count, hence the click to accept buttons) and you recieved that notice, the courts would THEN agree you'd both entered a LEGALLY binding contract.
I sht you not. The rationale for it is even worse too..The logic behind it is since we have 'free will' or as free persons, of sound mind and body, not under durress and the act isnt unspeakable or unimaginable thing (couldnt find examples) , then we therefore have a CHOICE, AND WE CAN SAY NO, NEVER USE DIGITAL ANYTHING EVER AGAIN. cause they count that as an option to saying yes. Even though it's really no choice. Imagine never being able to do your finances online using a partner of Google's or Google itself. IT'S impossible..like trying to cut a rain forest by hand with a machete. It starts growing back again way before your done. And in this case they have the benefit of bringing warez, worms and whatever else their forges can build to defend their point
@@OWNERAdminUser Sounds like you could include on your pirate site's contact form a checkbox saying "I agreee to license all copyrights, patents and trademarks to Pirate Site, free of charge, in perpetuity." and only if checked would they be able to contact you, so they could never file a lawsuit against you because in order to contact you at all, they'd first have to agree to license their content to you, at which point they'd no longer have grounds to sue you for infringement.
Just this morning, discord did this too. Just received email, containing "How we resolve disputes: Updated our informal dispute resolution process and our arbitration agreement. We work hard to make sure you always love Discord and hope there’s never a dispute!"
Came here to post this exact thing. It's getting out of control that every company is trying to force arbitration.
The email said they “updated” their arbitration agreement, which implies they had one in the past. But I honestly have no idea and it would be nice if someone could confirm this for me
Spotify says i opted out of my "moral " or any similair rights i might have. That's in theirs. Dont read anymore. That's how they get u. If u agree and click through, it becomes a legally binding contract. That's the part which needs changing but we have strict laws about whether Govt can interfere with 2 parties entering into a contract. ESPECIALLY when two parties (govt and google) already are business partners. Look up contract law and the relevant info youll see
@@OWNERAdminUser wow, thanks for pointing out. will check.
afaik, it is actually everywhere already. You can just see microsoft TOS for USA, you will see in there contain arbitration already. Thus you know or not, you basically have signed some of binding arbitration clause in service you use (including UPS, your operator, internet provider, etc) already.
The only way to null/void this kind of thing is force US government to ban binding arbitration via law. (and with how lobbying work, unless it is done nation wide, you will never get this law to pass).
Louis looks well rested. Like the venting on these companies and being far from NYC has reduced all his stress.
Are we getting a bearded Louis?
I honestly hope he never acknowledges it
Nobody knew who I was until I put on the beard....
Everyone liked Riker better with the beard
No...
Where getting mouth on exhaust pipe Louis
Safety beard. He's secretly building a million shacks somewhere, I know it.
had a feeling this would snowball into a bigger issue.
"consumer rights" has to be the biggest punchline in exec meetings
Good joke
The US has a tiered "justice" system. Different rules apply depending on money and social class. There are more than just 2 tiers though, realistically there are about 5.
At this point we might as well just go back to premodern tech.
Opensource alternatives never come soon enough.
I'm actually doing that - used cars, tv's, mobiles - anything that one can get or fabricate spare parts for.
Back to monke/amish!
I bought a pager a month ago
I'm no lawyer, but I thought in most cases, a contract could not be enforced if it violates existing laws even if it was signed. You can't kill me if you get me to sign a contract that says you're free & clear of any legal action if you kill me and show the cops the signed contract. Maybe that's just not how clear it is in any case...but shucks, it oughta be.
In a case like that, I wonder if those portions of the contract would be unenforcable anyway and not require suing... In which case, Google can shaft us by tying up the dispute over THAT in court, instead of the class action.
Unfortunately the real law is that power is not defined by laws, but mostly by money. This is a surprise to absolutely no one. I am disputing which proverbial orifice Google & co. are flogging is all 😂
unfortunately the law doesn't care. Gov Newsom made forced arbitration for employment illegal, and the 9th circuit overturned it.
Not a lawyer either, but here's my take:
In the EU, you can sign whatever contract you want but as a consumer, you will always retain the right to sue if they do something illegal (don't think this is the case for companies tho). In the US, it seems like you can waive your right to sue by signing such a contract.
@@cmrd_hdcrb I doubt you can sign your rights away, it's just that the company has so much money that fighting it is unwise at best.
Forced arbitration clauses in contracts only really gained popularity after AT&T took a case about theirs to the Supreme Court and won. Most of them are perfectly enforceable. Probably the sketchiest one is Roku's which disabled basic dumb-TV functionality on an already purchased device.
@@Ballchugger You most definitely can sign a great many of your rights away in the states. Negligence as a cause is just about the only thing you can't.
Ugh.. that iPhone 7 ordeal was the bane of my existence. My phone had a similar but opposite issue. It would show I had service but send calls to voicemail without telling me there was any call at all. I'd call the person back while at the same physical location and no problem connecting.
Apple said it was a Verizon issue, Verizon said it was an apple issue. I went back and forth to both customer service desks 4 times..
never got a cent from the dozens of class actions against apple
One thing that pisses me off the most about arbitration agreements, Is that to even FILE the complaint you need to pay a fee. Of which, is NOT federally regulated and is shared between the parties. I've seen some as high as $1500 as a non-refundable administrative fee with a particular group. God knows there's probably higher out there.
I literally almost had this happen to me. I ordered a Pixel 8 unlocked from them over two weeks ago. It got stuck in shipping and didn't arrive when it said it would. I contacted support a grand total of three times before they actually did anything about it, and they were very late to get back to me with any updates. I'm getting a replacement now, but I thought about this arbitration phrase back when I ordered it originally, and it makes me nervous what they might try to do with the device. Their customer support is so unhelpful and do not care for anyone's time, either, which didn't help the situation I had to go through at all.
My Pixel also got severely delayed a few years ago. In my case it finally showed up, but they only have a few warehouses that process all Google's orders for the store and Google Fi and there's one in particular in Illinois that's apparently notorious for phones being stolen, by the thousands.
Customer awareness is key here imo. No amount of legal bs can force people into buying garbage products. Companies rely way too much on people being ignorant.
Government works same way
Company: We're literally gonna screw you over and prevent you from doing anything about it
Consumer: SHUT UP AND TAKE MY MONEY!!!
Just watched a video on Chinese car makers with backdoors into their cars (mostly EVs) that allows the manufacturer to arbitrarily lock your doors, charging port or the motor if the customer complains. Customers going to a 'Problematic Car' expo had their cars remote disabled before they could even get to the show. Others complained their cars were disabled until they signed a new and additional battery rental contract AFTER they had purchased the car outright but the manufacturer said, no, they hadn't 'bought' the car but merely paid for a 'right to use' (licence) and the car belonged to the manufacturer. But how many other Internet connected cars are remote controllable like this? We should only buy old school cars with no Internet connection.
you will own nothing and be happy ¯\_(ツ)_/¯
Can you tell us the name of the video, please?
thats why I love my Dodge Charger. Car is as stupid as they come for 2006. no VVT, 12 sensors in the entire engine, and the computer is dumber than a TI calculator. but ya know what? I can fix it myself. rebuild it myself. nothing can remote control any aspect of the car. (also HEMI go brrrr)
@@SayNoToDemocide1 "Millions of China’s EVs Could Be Remotely Locked by Manufacturers, $70K Luxury Models Turn to Junk" ua-cam.com/video/LkdieRDq0SU/v-deo.htmlsi=5gTKdoq8dapnKJ35
I totally agree, but to answer your question on how they can get away with that, it’s because most users:
A) won’t even read that
B) don’t think that it could happen to them, and
C) have terrible follow-thru.
All this to say, until it starts to affect their profit margins, they can do whatever they want, because the ‘average user’ is still going to buy their stuff.
Goggle used to have a "mantra" of "Don't be evil". I guess the lawyers invaded...
it's how all corporations end, sooner or later. That's why small businesses are always the way.
What people don't realize is, when corporations overtake most major aspects of our lives - we won't be living in capitalism and free world anymore. You can kiss those things goodbye.
@@moetocafe We already don't. We live in a corporatist system where government and giant corporations operate on a tit for tat basis. We already knew that, but big tech's dirty laundry all got aired in the Twitter Files. Government was telling them to censor dissidents while giving these big corpos completive advantages and a seat at the table.
@@moetocafe
I think you'll find a pretty high correlation between a company being publicly traded, and said company turning to absolute, anti-consumer, dogshit.
See Dodge vs. Ford. Corporations' obligations are to its shareholders, NOT its customers nor its employees.
The precedent was set and we've been wading through the shit ever since.
I see it as shareholder pressure demands eternal profit growth, and since companies are obligated to serve them, that means they're not even in control of their own company; shareholders are. I mean, plenty of companies and corporations are malicious all on their own, but having them loyal to big money demanding unsustainable profits is pretty much asking them to shit on everyone.
@@insoporous9978 very true. Many people don't realize this, but because of the corrupt way this world goes - and probably for more reasons - capitalism is an end-game. It's not something perpetual. Because the flow of the capital is always from the bottom to the top.
To make this clear - I believe in the free market and I'm not a Commie.
But from my life experience and thinking about these issues, that's how I see it. From Christian perspective - the chase of money, wealth, materialism, is controlled by the devil. The Mammon.
Likewise with all human ideologies and concepts. They all eventually go empty of their substance and become meaningless at some point in human history.
I think we're at the edge of such transformation in history, where capitalism as we know it, will transform into something very different, much worse, and much more daemonic, than what we're used to.
At the end, all comes down to good vs evil, God vs the devil. Christ vs the antichrist.
The problem is not with the companies. The problem is with the laws. They can make you to sigh whatever, but if force arbitration was a "void clause" or whatever it's call in the US, you could sue them independently what you signed, because that would be illegal. So force the government (federal, state, or whoever, I don't know) to pass a law that says force arbitration is illegal. The same that you did with the "void warranty" stickers. And when I say "you" I mean the people in general. I don't know if I'm right or not, but my feeling is you allow companies to do whatever they want in the US. It's not their problem! If you let them do something that is more profitable for them, they are going to do it!
Remember just because a contract says something doesn't mean it's guaranteed legal.
I love ure going for the beard look! keep it up its worth the wait
I have been spreading your channel to all my family and friends i hope they share it as well you are the only positive on yt for me because i felt like i was the only seeing companys fuck us over and over and we keep letting it slide untill its to late
I emailed Blizzard a few days ago and said I'm not happy with the new ToS and I would like a full refund on all my games since it is not the agreement I purchased under.
So far, no response from. Maybe they're just having an easter break and will get back to me next week.....
You go dude! I would like to know how it goes, wishing the best.
Worse case they don't give you anything, just sail the high seas and take back what was taken from you.
Fat chance. They'd gladly lock you out of your account, though!
Just a heads up, if it doesn't work out. You CAN still sue them in small claims court for the personal amounts covered.
Keep rocking the beard, it's a dope look.
Watching this, I was reminded of the Human Centipad episode of Southpark even though I didn't originally understand the message when it came out. We are very much becoming that world where companies think they can put whatever terms they want into a EULA because they keep getting away with it. Unfortunately, i think it's going to take something where Eulas cause you to sign away your crypto, wallets, intimate habits/ photos, and your physical possessions before people will even start to take notice. Ive tried bringing this subject up with friends, but unfortunately they seem to either not care, or blame the user for not reading the 900 page EULA and finding the little paragraph in size 1 font on page 760 where you agree to give all your personal information and rights to everything on your cloud subscription to the company, or sign away your right to sue in the sneakiest and most r*pey way imaginable. Most people just seem to not care no matter how much you explain it to them until you're blue in the face, and as a result I see things getting much worse before any meaningful changes are made.
brilliant video, thank you so much.
❤ Happy Easter!
If I were paranoid, I world say that those up high know something very bad is coming and they are just gathering wealth as fast as they can as the law is slow and plodding, so many large businesses are no longer even trying to hide their actions, this raises questions...
I’ve seen about 3 other companies change there arbitration policies, which is insane cause Roku was the first that I saw now others are following. Insane!
I doubt it. With just 2, I am 100% sure a lot of companies actually have updated the EULA or TOS. It's just they keep it for the next update, a new product, or when you renew your contract.
@@eternalinsignia Still a change, which is making me and others rethink continuing using these services. Like Louis said atleast give me the option to opt out, shit wild. Just got a notification from discord on this, like you mentioned it seems they updated it and the concern for there arbitration clauses have been around for years just not know to me. Damn.
That beard is badass 💯
As a Pixel user since the Pixel 2 I can tell you the customer support from Google is laughably bad, in fact it's so bad that for long time they had a problem with returns or just shipping new devices because they'd use FedEx in marked boxes so anyone can tell it's a pixel phone from the shipping box... this lead to a massive amount of thefts either from people in the distribution centers or the drivers themselves so customers would get an empty box after buying a new device directly from Google. Getting customer service to believe this story proved to be very difficult. I avoided this altogether by buying my pixel from a company from the UK (Carphone Warehouse) just so I could avoid ordering the phone directly from Google and so that I could claim on the warranty if anything happened at the "expense" of not getting a free item from Google when I bought it (which they took years to ship to people who did btw). As much as people love Pixels these issues would never happen with an iPhone.
The best part is GL even getting to talk to a person to get them to get you the arbiter that will side with google every time
I think for arbitration their aim basically reduces cost, the decision is not binding for the same or relevant case, fast, everything behind closed door, etc. Basically a lot of plus for a company regardless losing or winning in arbitration. For example in this case pixel 8. How much the award will be, might be just the price of the phone which far cheaper than fighting in court.
@@eternalinsigniawhat's far far cheaper is that the company doesn't have to deal with the widespread issue, everyone who doesn't navigate the arb process gets screwed if they can sweep it under the rug
1:58 Louis just straight up hit us with a Joker-esque "it's not about the money, it's about sending a message." Someone needs to make that into a T-shirt.
Do you remember when Google's mantra was "Don't Be Evil"? Pepperidge Farm remembers.
The scruff is looking good. Gives your face definition.
If you grow in the soul patch you could do the whole "sexy stubbled villain" thing. Really strike fear in the heart of these increasingly scummy companies. Maybe even make a thumbnail with a lone ranger patch over your eyes, a sh*t-eating grin, and a big middle finger aimed right at the camera. 😃
Nothing changes until lobbying is banned. Corporate rights need to be walked back.
All the way back!
once again, good video dude
Remember the iPhone battery gate? You phone gets slowed down because your battery is below 80% battery health. For several years Apple had to provide reduced price for battery replacement on iPhones.
This seems to be limited to the U.S.A.
There are no such terms in the E.U., it would be against the law there.
Time for some changes in our country!
I am a huge Pixel fan. I have had 3 Pixels and 1 Nexus. This is upsetting, and I wish that you spent the video talking about the history of faulty Nexus and Pixel products. They added forced arbitration because they are sick of getting sued.
Cant wait to hear your comments on rhe RtR progress made in Oregon the other day.
Ies not perfect, but restricting the pairing of parts is pretty huge.
Living in Canada, years ago LG Canada refused to warranty a phone that had its antennas fail and get no service. you know, the most important feature of a phone. As the phone was manufactured in the states they demanded that I contact their LG warranty plant to get it fixed. Only for them to tell me that they wouldn't handle any warranties where the product had to ship outside of the country.
Interestingly enough, after I filed complaints with all relevant agencies to them - both federal and state for a number of consumer violations I heard back from them within a couple days offering full warranty service included express shipping both ways. Funny how quickly things change when they aren't the ones in power in a situtation. I can't imagine giving up consumer rights because of a checkbox.
For those, thinking about how it is in the EU... Well, it's complicated. Arbitration is in general possible, but there are national laws that regulate them. Some countries expect a separate agreement. Some countries outright prohibit them for consumers. Some countries demand certain mechanisms in place to avoid abuse. So, that's a bit of a patch work.
Apart from that, there are consumer protection laws, that will render such clauses null and void when it comes to warranties and quality issues.
And then we have Anti-trust laws, that would render clauses null and void, that were added with subterfuge, or through coercion (i.e. rendering your device unusable, unless you agree).
So while those clauses may exist in contracts, many of them are unlikely enforcable within the EU and worse (for the offender) could result in painful penalties.
Yep, depends. Arbitration in consumer contracts is completely prohibited in Czechia for example.
Damn
Discord recently(two days ago) updated their conflict resolution terms, I'm not smart enough to know if it falls under the ongoing trend, but it sure does look like it.
Absolutely. Class actions are B.S in terms of the money you get and the fact that the lawyers walk away with a massive pay day, but they ARE super important to stop companies thinking they can "stick the tip in" ...or even further. It's the ongoing consumer protection that's important.
Louis with the Homer Simpson look
Doh!
looks horrible
I've used Moto Power phones for.... a long time. Great battery life, indestructible. But Android 13 is horrible, everything has extra popups, nothing works as expected, and my present Moto Power 2023 came with Tiktok installed... and a bunch of spurious garbage.
I have no idea what I can go to anymore.
Android 12 for OnePlus is horrible. I spent a week figuring out how to get back to Android 9 or 10 and barely managed just because a OS updater utility was still buried on some random site to allow OS manual OS updating for rollback during beta testing, a utility which was just a regular function in older versions of Android but then got removed in 12 probably because they realized how much it sucked and no one would run it if they could roll back. Let me pick any image I wanted and I went all the way back to 9 or 10. Ran faster, mostly better layout, and had more relevant features than 11. I'm never updating an OS again.
Happy Easter Louis! He is risen!
Happy Easter 👍🏿
Love the stub, man
This arbitration stuff is stupid. Gyms are doing it now, too; literally, businesses are just taking away people's rights, and they don't even realize it. Then, with these gyms like car dealers, they DEMAND you sign IMMEDIATELY in the store and pressure you into signing without reading the 50-page legal wall of text that they give you with the arbitration agreement being on page 34, so there is no way for you to find it. This SHOULD be illegal.
you can just stand there and ostentatiously read the 50 page document while holding up the line :)
Kinda like your new dad-beard
why are companies forcing mass arbitration now? was there a recent law change? if they could do forced arbitration all along, which is friendlier to them, why didnt they do this 15 years ago?
I love your evolution from high end device repair shop owner to consumer advocate.
What phones can i buy new that dont tell me i have to agree to be in a human centipede to use it?
Fairphone
Pinephone pro
The one on which you can unlock the bootloader and install a custom ROM.
your Nokia 3310 from the turn of the millennium
@@YOEL_44 so a pixel?
Therapist: Bearded Louis doesn't exist, he can't hurt you.
Bearded Louis: 🧙♂
Me: AAAAAAAAAAAAHHHHHHHHHHHHHH
Not surprised
U R correct!
We have fewer rights of and for most of our electronic software
louis for president
It's ridiculous to me how people can live like this in the US.
Here in Germany, the official google-partnered repair store fixed my screen where the OLED inside broke (because I dropped it, I also told the repair store this) and they repaired it under warranty, for free, in 2 hours!
Whoa, before anything, Louis, looking sharp with the beard!
Yes I agree with you, but so what...?
Now I know big brands TOS suck and I can't do anything about it.
Louis is growing a beard
No way!!!!!
I thought it was weird lighting or something...
He should grow the beard,
I did and I have never regretted it.
Literally all eulas have forced arbitration or have been changed to include that. It's wrong but normal. Cuts down on class action lawsuits because really only the lawyers win on those
It is not so much important who wins in class action lawsuit, it is who lose. That is what serves as a deterrent for corporations.
I got $0.12 from a class action lawsuit involving several trucking companies. I said to myself, "No thanks. It would literally cost more money to drive to the bank."
its evil lou, love you bro. thanks for your hard work.
Why should I believe Google's Arbitration clause is enforceable when they have a defective product when Louis has already pointed out numerous instances when Apple was still held accountable by a class action lawsuit though we're darn sure the consumers had agreed to the arbitration with respect to their iPhones? Or, is Mr. Rossmann telling us that we should believe Google's attorneys are better than Apple's so we have more to fear from a legal clause by Google? Seems to me U.S. courts are often deciding the arbitration clauses are null and void. I would like for the arbitration clauses to go away and I'd like for Netflix to lower their prices but I'm not going to curl up in a ball until it happens. And, maybe someday I buy a Samsung phone but I'm not going to be bullied into it. I've owned more than 2 generations of Pixel phones and I've not had the bad luck some seem to have had.
I intensely dislike Apple products, Apple's policies, and Apple's leadership. This does not mean I will bash them without checking the facts.
The iPhone 6 did not have forced arbitration clauses in the TOS when they were sold. Nor did the A1286 or A1297 Macbook Pro. Look closely; read the TOS. Don't trust what some jackass on youtube yelling into a camera says. Always, *always* check the facts.
That being said, I wouldn't be surprised if Apple adds this clause in a few weeks. I have no "dog" in this fight
You do not have to believe it. You can take it to court, and the judge will tell you whether it is enforceable. Maybe it is not in case of defective product
I thought the exact same thing, I would say in a court of law such clauses will be held illegal.
@@electr0de Welcome to America, where fortune 500 entities have more rights than citizens.
@@rossmanngroup
In this regard you Americans need some good old European law (or out of the State on The Netherlands to be specific).
You can't sign away your rights that you gain under the law and a judge will instantly throw a forced arbitration clause out, also signing away your rights to a class action (group) lawsuit is inpossible.
The law makers need to step up their game before it gets worse.
A TOS should be 2 pages at the most, in plain English and not contain weasel words...
I'm gay
Hi gay, I’m TrueAdvocate!
My father’s gay.
And that's OK.
"Not that there is anything wrong with that." (The quote is from an old Seinfeld episode. Every time someone said something about gay, Jerry and George would say "Not that there is anything wrong that.").
A year ago-- I had an option to buy a Google phone at a very low price--- I opted out because I didn't want to deal the headaches of getting parts or support for said Google product
Almost every thing I’ve subscribed to has added a binding arbitration agreement in the last year.
Thank Tyr I live in Ontario. Consumer Protection Act S. 7.2: Without limiting the generality of subsection (1), any term or acknowledgment in a consumer agreement or a related agreement that requires or has the effect of requiring that disputes arising out of the consumer agreement be submitted to arbitration is invalid insofar as it prevents a consumer from exercising a right to commence an action in the Superior Court of Justice given under this Act. 2002, c. 30, Sched. A, s. 7 (2).
Australia has consumer protection laws with statutory guarantees that companies who supply products to consumers that can't be contracted out of. Those types of laws are essential to protect consumers.
I had a defective pixel 7. I talked to support for 2-3 months where they would just keep delaying and sending me copy paste messages. In the end they said they won't do a return/refund after spending hours of my time. I had so many issues with the phone it's crazy. Saw that the warranty was transferable in my country by law, and sold it to a lawyer who wanted to buy it.
Ah also I lost all my data & photos because of the incompetence of support. I asked several times if they really wanted me to do what they said, and asked if I would lose my data if I did what they asked, and they assured me I would be safe.
@@scootcha If you still want to go google, go for a 7a. I got a zenfone 10, but then I realized I don't use my phone as much because I have a good pc and a steamdeck for on the go stuff, and I don't use social media, so if I had to buy a new phone today I would just go for any random cheap phone.
@@AtaGunZ What phone are you using now? I was thinking about a Pixel 7 because it seemed like a good value. Now I'm not so sure.
Bro literally said I how felt about the shabang 🤣🤣
This is why we have rights as a buyer in Norway that specifically say you cant sign them away ;-)
Louis with a beard... Nice!
Totally agree with you Louis, and more to that: sometimes it is more than 69 cents. For example my wife recently received a check for $175 CAD for the MacBook graphics issue.
Love the Beard
Thank feck I live in the UK where we have unfair terms in consumer contracts legislation... I suspect that this kind of shit would immediately get them into very hot water if they tried it.
I've not heard of a single instance of this happening outside of the US.
Bearded Louis lookin fine my dude!
Fun fact the arbitration clause is also in the setup wizard. So it doesn't matter where you got your Pixel, can't file suit.
Where I live, any pact or clause opting you out of court is void by law. We have arbitration but if not satisfied with that we still can go by court. I'm impressed of the existence of states who can allow people or businesses opt out the court. Basically, sales made by one sided arbitration terms are sales without any warranty. Their products must cost much less for that, because if the product is faulty I have to trash it and roll the dice buying another one.
"It's not about the money, it's about sending a message." -Heath Ledger's Joker
I wouldn't be surprised if it's just that I'm only now noticing, but man it feels like ever since Roku started it, everyone's doing it. Just got an email from discord about updated TOS, and they've got the Arbitration / "talk to us about the problem first" combo in there. Really wanna know if it always was there, or if they just added it.
A Italian beard 🧔♂️ Definitely a different look 👀
Louis ive been a long time watcher and rare commenter. 1 thank you for always keeping us in the loop on how shitty these companies are to us as customers and 2 you've looked so much better/happier/alive since you've left NYC. maybe its the texas sun or maybe its the lifting of the NY burden but godspeed to you and your health bro
I love Louis's comment section. Little to no petty arguments. Positivity all around.
Regarding the green line issue, since I was interested, not sure if Louis mentioned it in his other video, it's a hardware fault "caused"/mitigated by software.
The update will stop you from having the failure, it's a case of the panel overheats (produced by Samsung, also affected iPhones recently) and you can stop it from hitting that voltage via a software change.