I agree, everyone that has told me I have to have paperwork don't know any of the ADA laws, and moreover are usually ESA owners not SD/SDiT owners. My mom unfortunately falls into this category as she keeps trying to tell me I need to go get certified and take a ton of *expensive* classes before my dog can be a "legit" service dog. Btw she got a small dog who was highly traumatized in several homes before landing in her lap and is trying to turn that dog into a SD. She has to have "paperwork" for her landlord because it's an ESA and constantly barks and growls. My dog probably behaves ~87-97% of the time in public. She's been doing alot better as I train her (so closer to the high 90's now) but still it's a work in progress. My mom literally tried telling me about 4 days ago that my dog needs paperwork and my reaction was *facepalm* "not this bs again"
One of my cousins has a service dog for seizures and he once told me, people without service dogs don't get a lot of things. But, there is always the moment when you pass someone with another service dog and making eye contact and just kind of silently connecting.
Honestly, I can't hate managers who are suspicious. They need to regulate service animals more somehow. I feel like other people ruin it for those who actually have service animals. You've got idiots bringing their pets from home and faking disabilities, you've got people bringing "emotional support animals" which is becoming more and more common, etc. I've got a friend with a psychiatric service dog. Her dog can actually recognize when she's about to have a panic attack and he'll even help her get through it. What's frustrating is that some disabilities are not obvious (e.g. mental illnesses).
tail feather I hate when I see pets in stores because one tried to attack my service animal and they tried to blame it on my very calm SD just because he’s Pitbull and another is this woman got mad because I wouldn’t let her and her kid distract him and/or pet him when he was working
Like you can’t blame them but they can’t put an illegal sign on their door. I’m really close with my managers so I can understand their stress with managing pets and service animals and the fact there’s a lot of misinformation.
The sign instead of asking for things that are literally illegal should say like "You will be kicked out if your service animal is in a shopping cart, eliminating on the floors, barking, trying to hurt other service animals, If your service animal is off leash it must be under your control and is not allowed to wander the store without the owner." stuff like that.
Fake service animal owner: MY CAT IS ALLOWED IN HERE! HE IS A SERVICE ANIMAL! Manager lets it in, five minutes alter cat poops on floor. Real service animal owner: He is my medical equipment. Manager throws a fit and now won't let any animals in. Smh, my virtual service turtle feels offended. 🐢 Shh it's okay Ragnar The Red, we will go somewhere else.
Really?! Service Dogs *DO NOT* require any paperwork and/or certification at all! These people at this supermarket don’t have any knowledge of a Service/Assistance Animal what so ever...
I understand that this is wrong, but I feel like she comes off as very aggressive. I've also noticed that's her personality (no hate). I feel like if they were educated in an understand way and a better tone and approach then any of these situations wouldn't cause a scene. A lot of people don't understand service dog laws. It's not their fault. It's like getting mad a toddler can't say a specific word they've never heard before yet.
honestly, I call BS. Learn the law. Like common. Also this is not the first time they where there. It's just pure laziness. They shouldn't have to educate store owners. Store owners already know a lot of other laws when it suits them, they should look up this one.
Her and her mom have told this same lady more than 4 times each. That sign needs to be removed and why. They have given them more chances than I would have.
Lilyann Renee Jesus Christ this girl said that her mom has told them to take the sign down multiple times. So she is not aggressive, just more frustrated. Watch other videos on UA-cam where the handlers are screaming. This was not screaming or aggressive but more frustrated. You would be frustrated as well if you told someone to do but they did not do it. These employees sound like Americans and they know the laws but just do not want to address or their employees.
Lilyann Fagg - yes she can have a tude but she's correct in this case. I've made charitable posts to her about the way she deals with things.. but at least she's doing something - also DISABLED PEOPLE ARE HELD TO A DIFFERENT STANDARD- we are not supposed to be confrontational or assertive. Other people are supposed to do things for us, etc. I would have been worse.... I would have been like "OKAY wait until 100 people with legal service dogs come in here at the same time and the local news team is here to cover it."
Lilyann Fagg, I agree with your points. She first approached the woman (whom I understand is the manager) asking where to find a product. Then, she started speaking aggressively to her about service dog laws. If she was going into educate them, it would have been better to go in and ask to speak to the manager about the sign, rather than speaking to her aggressively in the aisle (after asking a totally different question in the first place).
Cake Pop then she should follow through with taking action. Sure, remind them... however if it’s been multiple times, “I’m about to report you for it.” Just do it. The lady is just doing what her higher ups tell her. Instead of making her feel bad... take action at the root.
Jordyn Hicks But when she follows through with legal action, you can see from the comments that she's called a money grabber. Basically you're all just determined to silence someone with a medical disability demanding fair treatment, regardless of how she goes about it. When you witness someone breaking the law, the normal response is to berate the person who's breaking the law. Instead, you complain about the criminal being called out by someone who is affected by the crime. This makes it very clear what your real intentions are. The only person who should be chastised is the criminal, period end.
Cake Pop pretty sure if it was an actual issue she would have already gotten the lawsuit. Now she's just giving them a hard time like it's their fault. Instead of going to the store manager like a normal person, she walked in with a camrea and made a video of her going off on a employee and uploaded it to UA-cam...
@@scottwcl I have a SD for PTSD & Medical Alert (bp) Due to previous encounters / experiences ...how people look at her WELL ME TOO.. just the anxiety of being questioned unfortunately, due to ignorance /being misinformed / not properly trained I GOT ONE for these INTERNET IDs (bs cards) particular people who insist. I used to be very vocal almost verbatim mentioning what she does here and now I'm tired. I can do this with a clear conscience due to the fact that she is an sd lol is and I have the true documentation (rx and letter) ..but it sad that it's come to this point. I have new issues now..Now, I just avoid public situations and it has made my conditions worse. I'm overly self conscious. Also bc of so many people buying vests on Amazon and "faking " I feel the extra responsibility (as any responsible owner should and due but it's excessive now giving me ocd) that I'm now watching her! If she doesn't keep her head straight and turns for a sec I GET SCARED that someone is going to start, say something ... yet, I wouldn't change my predicament due to all the positive that's she's brought to my life , the help and comfort she provides ....and our bond.
it is illegal to ask if you are disabled or WHY you have a service dog. it is not illegal to verify that it is a service dog. otherwise they're would be no point in service training to begin with
They can ask two questions; "Is that a service dog?" "What tasks does it perform?" They cannot ask for documentation. They cannot ask for identification. They cannot ask to see proof of certification. They cannot ask what your disability is. They cannot require a vest. "otherwise they're would be no point in service training to begin with" The point of the training is to help the handler. That has absolutely nothing to do with requiring papers. The only way for them to verify that it is a service dog, is by asking if it is one and what tasks it performs. That is all. If the dog misbehaves or acts inappropriately, it can be kicked out of the location.
What the hell is this no it is not illegal so basically you're saying that a person can ask what their disability is I just watch the video of a girl who's blind in the girl ask what is that service dog for an declined way and she just went crazy on her I mean can you really get sued for asking a simple question I'm just I'm just saying.
you cannot ask a person for medical information, but by law service dogs are required to be vaccinated and licenced do you are allowed to ask to see that otherwise what would be the point in requiring them 😂
You're absolutely right to bring up the issue, but to be honest I'd probably be really freaked out if I had been working as one of the employees there and you had come up to me threatening to report the store. I've had 3 retail/customer service jobs before, and unfortunately I have only been given very minimal information on ADA and service dog federal laws. I do agree that there should be more awareness and better training put in place, but I wish you had waited until speaking with the manager to really get into the issue. The problem was with the store, not the individual employees.
To me it didn’t sound like the employee gave a damn that’s what would’ve upset me. As an employee, if somebody came up to me and said hey this is a legal you need to let management know I would immediately go to management say hey I was informed that this is illegal we need to look into it and I was going about my way. I would even look into it myself to figure it out but the woman just acted like she didn’t give a shit. She wasn’t going to do anything or say anything to management or do anything about it and that’s why the world is the way that it is because nine times out of 10 people don’t care.
XxHatterxX still though these people literally work at a grocery store they didn’t go to law school; the fact that she goes in there aggressive yelling at these poor minimum paid people. Yet when someone looks at her she has to lay down and have a break down. She needs to Cut some slack the world doesn’t revolve around her 🙄
Devils advocate here: why is requesting to see proof that your dog is a service animal so bad? Don’t say “because it’s against the law”, I’m not arguing the letter of the law here, I’m asking why as a person with a service animal in tow would it be so difficult to carry his papers in your wallet/purse? They ask to see them, you show them, they say have a nice day. Simple, innocent courtesy to a business owner.
Joshua Tanner because service animals don't have federal paperwork. That's why it's illegal to ask for papers. Keeping a service dog out of a public place with their handler because the handler doesn't have papers that don't even exist is illegal. Most service dogs are trained through their owners. They can go through programs, but again, there is no federal paperwork to qualify service dogs.
Education is key! Good job for telling them! I’ve had people say my dog needs a vest and along with that being illegal it’s also hot for the dogs to wear vests. I’m glad I found your channel. Many more people need to know these laws.
armywife4life78 you don't have to paper work or a vest for a service dog if its hot out the dogs don't have to have a vest say long as there doing there dog and they can only ask like you said I got asked buy a pizza place I need to have a card for my services dog and they don't need a card I only put a vest on when I'm going to a bigger place or if its cold out if not ill have a collar on here or a harness thats says servers dog or dont thouch so people know she working .
The service dog should be wearing a vest in my opinion for the handler’s safety. If someone goes up to Max (not knowing he’s a service dog) and he gets distracted then he could miss a cue. So shouldn’t Max be wearing a vest just for her safety?
that's why you don't just go up to random dogs and pet them. that's just common sense. whether it's in the street or in a store, you don't know that dog so ask before touching. also, chances are if it's in a store it's a service animal, so don't pet it. how is this not common sense?
I know it's not, and that's why it baffles me! but yet when they get bit or told not to touch the dog then it's the owners fault and we are bad people... and the one video of when she was at the restaurant and the lady said her dog was a service dog then asking if anyone wanted to pet it, no wonder people are confused whether or not they're allowed to just go up and touch a service dog...
For someone who suffers from anxiety, this woman sure does like to make a scene everywhere she goes. It’s like she’s out to start an argument with as many people as possible. Insufferable
Papyrus Senpai you can have a psychiatric service dog for things like anxiety, depression, ptsd, etc. they still have to perform task to mitigate the condition like any other service dog though
Lochlen Jones, yeah, I have a service dog for my anxiety and PTSD. She keeps me from scratching and biting myself. She blocks me from other people. Licks and loves the hell outta me during a panic attack. 😂 . These are all examples of things that an average psychiatric service dog would do for their owners.
Lochlen Jones, unfortunately, letting you pet them isn't a trained task. However, distracting you and getting you to pet them to keep your mind off of other things is a task. It's somthing a lot of people get confused about so just thought I'd bring it up. 😂
I mean.. lol it's funny reading the comments seeing everyone say "I'm sorry this happened to you ;(" EVERYONE IS FINE. Also. When you get a job somewhere. They do not teach you laws on service animals. Sure you can try and educate people but this defensive approach just doesn't seem to work.
you should know them. I'm sorry but you should. If you don't, you should be informed. What next, your going to illegally detain because you didn't know the laws? It can go on and on and on. Ignorance of the law isn't an excuse
I'm a shift manager at mcdonalds and when i got promoted i was trained on these laws. Its not hard, takes 15 minute maybe to explain everything someone should know. At least one person in any business at any given time should have this kind of knowledge (as in, my crew members have not gotten this kind of training but they can refer to me with any questions they have)
LexiReign, yes I agree. Most jobs do not properly train store workers, let alone educate them about service dog laws. And yes, there certainly is a better way to educate workers, in a less defensive manner.
I work at a grocery store and we were never educated on the laws of a service dog. But we are a small town grocer so we don't really care if you bring a dog in as long as it's not aggressive or makes messes.
Local police do NOT enforce federal ADA regulations or anything of the sort. As a retired police officer i can say (at least in my state) that calling police about this kinda thing serves no purpose. I don't know who enforces these rules but it ain't the "police." But it kinda seems after watching several videos that you're just trying to stir up trouble.
THANK YOU! And thank you for your service! When she threatens to call the police it's so ridiculous! Like REALLY??? You don't think that the police have MUCH more important issues to deal with than a sign!?! And I agree, it seems like she just wants to stir up trouble because no one said anything to her about the dog, SHE instigated the confrontation over the sign. And with an employee while they're just trying to do their job. They aren't the owner or manager of this establishment, they didn't make the rules, and they aren't going to risk losing their job and income because she comes in throwing a temper tantrum. It's sad because service dogs are very important, as well as respect for people with disabilities that need the service dogs. But you can't expect respect if you aren't willing to give it. And she's on here claiming to educate others, when she constantly goes about these issues in the wrong way. It actually has the opposite effect of educating and showing a good example to the public who don't understand how service dogs work. She's giving all people with service dogs and disabilities a bad name. It would have been one thing if they had come to her and refused to let her in. But they didn't, she went in looking to give them a piece of her mind. Not educate. There's a difference. If she can't be mature and have a conversation without making ridiculous threats she really shouldn't be on here "educating" others. But it doesn't appear she cares, since this has been said over and over in the comments on her videos and yet she continues the same confrontational behavior time and time again.
@@boredhousewifelife You are an absolute idiot. she has the right to call the police for Discrimination. Denying access to a Service animal is the same punishment as denying access to someone with a wheelchair.
It doesn’t matter how hot it is outside for real, you people who are saying ‘oh it’s too hot’ so? The dog has a job which requires him to wear a vest out in public, if he isn’t wearing a vest then he isn’t doing his job. End of story
so if it's illegal to ask for paperwork or any type of proof than that means anyone can bring a dog anywhere you can literally just go on Amazon and buy a vest and just say it's a service dog...
Yes, because there is not certification papers given for service dogs unless you go through a school or something, and the US allows owners to train their own dogs. They have to be trained for like 2 years or something to be considered service dogs. Service dogs will be well trained, and perform certain tasks depending on the disability of the owner. Anyone can go and buy a vest yes. But that doesn’t mean their dog is trained. It will be fairly easy to tell a service dog from someone’s pet, even if the pet is fairly well behaved. Any dog who misbehaves or is aggressive toward other dogs or people can be legally removed from the store.
Sure it ended up being the manager but she didnt know that first hand when she was making a scene. I hate when people make a scene when im trying to work god damn just file your report and be on the way. For someone who states they suffer anxiety as much as you do you sure love to make a scene
I have extreme anxiety from PTSD and and among other things and you are absolutely right we are non-confrontational people this girl seems to just walk into stores just to be a Karen
@@jessicaloveland4034 Both Dom and I have PTSD and ha no. PTSD can cause people to become aggressive and hostile unintentionally. So no. Also did you think she'd just let people get away with breaking the law or...?
The way you did this was confrontational you should have asked for the manager and take it up with them not the workers they can't do a damn thing contact the owners as well but again watch how you go at this it gives us all a bad name when one does it wrong !!!
charmedirish1 she repeatedly asked for the manager, the lady wouldn't tell her who the manager was or get the manager. Later they found out that lady was/is the manager.
UPDATE TWO: As of 3 days later (11/06/17) the sign is STILL up. I called the DOJ (Department of Justice) and somehow got connected to an FBI agent. Not sure how that happened. Turns out that FBI Agent has a Service Dog of his own. He told me to make a Police Report with the PD of the town it happened it since it's happened multiple times, get in touch with my attorney, and call the local news. I've already called my attorney. He said it was a specialties case so I'm calling him back tomorrow to see if the guy he knows will take the case. I also contacted our local news station. I make the police report tomorrow as well. UPDATE: That lady WAS the manager. She was also the lady that my mom had spoke to the FIRST time along with other cashiers. She was well aware of the law and had been educated MULTIPLE times by my mother when my mom went in to shop and saw the sign still on the door. Furthermore that lady was also the manager that put those signs up. ua-cam.com/users/edit?o=U&video_id=OJH1afm7AnU My previous video educating them BEFORE they put up the sign.
That is absolutely ridiculous. My main question is if they still have that sign up, because if they do and you haven't done so already, you should definitely report them. They should have listened to their warnings and took that sign down the first time they were told to take it down.
Oh. My. Goodness. What. A. Piece. Of. Work. Did you document her name each and every time? Since it was a public place with no" "expectation of privacy" I wonder if you could have... No, b/c you can't film someone's face... The voiceprint would have to do. Document, document, Document then nail her butt to the wall.
Hey, just wanted to thank you (and Max, of course!) for teaching me more about how to deal with service animals not only in my retail job, but in general public situations as well. I always knew about the don't talk/don't touch rules, but it never occurred to me that something as simple as making eye contact could distract them long enough where they might miss a warning sign from the person they're trying to take care of. I also now will be looking into the laws in Canada toward service animals more, as I'm sure I see signs like this one (or similar) on a regular basis. It makes me sad to see you have to defend yourself and constantly tell people to act appropriately/follow the laws. Thank you for putting yourself out there to educate us!
Chronic illness is difficult enough. So is being a store worker. Have some compassion for people who work in the store. Don't shop there of you don't have a good experience. It is not worth the stress and damage to your own health. There are other stores to give your business to that do comply with service dog laws.
She posted a comment explaining the situation further. The woman she speaks with in the video who pretends to have no idea about the laws is in fact the manager, the one who posted the sign and the same manager her mother had spoken to previously.
AliceMargatroid21 she even says she's not mad at the worker..she's saying the establishment needs to do something about that because it is BREAKING LAWS.
ZuZu TheTrashGod what I'm trying to say is: she should have expressed her points in a friendlier way. I worked in retail before and having a few condescending customers displacing their anger on you is enough to ruin your day. Ppl who work in retail are often doing a very physically demanding job while earning very little salary. Try to walk in their shoes.
AliceMargatroid21 um I am walking in their shows? I've worked in many retail stores and I know how it is but look from THEIR point of view also, she has an illness, and her life is way harder, not just hers, many, I've had a dispute over signs like these in stores Ive worked in plenty of times.
Years ago I worked for fast food. We had a group of teens come in with a dog who was no where near a temperament of a service dog. No vest, not even trained as it seemed out of control. We had strict sanitation and my manager asked them to leave. We did have service dogs come in and were always welcome. Sadly people take advantage of this using their pets to fake their way in. Even going as far as going to buy fake vests. So there is no way to win in these situations.
Why is it that she so aggressive with the floor person ? I work as a cashier and that is something I KNOW that I can’t control , it some what bothers me because 1. She has anxiety and 2.why do you want to waste your time to prove a point ? To someone that doesn’t even understand why the place she works at is the way it is . ( and don’t bash me , I came a cross the video and I’m stating my comment .)
This all seems kind of ridiculous, even it *is* is illegal for them to have signs like that. It isn't hard to have a piece of paper carried around in the dogs vest or in a wallet or what not. The most likely reason those signs are going up in places is to try and protect the company from idiots that try to get away with bringing in untrained dogs for their own convenience. That isn't the fault of the actual service dog owners, sure, but it isn't the fault of the company, either, and some day some "service dog" is going to bite someone because "paperwork/proof isn't needed". Then laws will change. It seems it would be a whole lot easier to just follow what the sign says and not throw a fit. You'd even save yourself some time in not having to explain how illegal it is five different people if you just whipped out the papers and were done with it.
" It isn't hard to have a piece of paper carried around in the dogs vest or in a wallet or what not' It's hard to carry something that doesn't exist. There is no certification. Some organizations that train service dogs provide their animals with a paper 'certifying' them as being FROM that organization, but the ADA and DOJ do not recognize any certification or registration as legally providing rights to a service dog or handler. Nor are vests required. TL;DR version Legal certification doesn't EXIST, that's why it's illegal to require it.
Then a note from the doctor (I honestly don't know much about the process but I imagine there is some form of 'this person requires/can use a service dog' or can be) or something might be helpful. Or perhaps it would be helpful to insist that companies *do* provide their dogs with certification. I realize it might be annoying for those who have every right to have a dog, but I feel like it would also put a big end to this mess. It would, at the very least, be a hole in the plan of anyone trying to cheat the system, which seems like it would be worth it to me, as they're the people to blame. Not the dog owner, and not the company.
Really? I don't think so. You realize I didn't suggest the note or whatever they have give any details about the persons disability or *why* they need a service dog, just that they're entitled to use one. That's no more a violation of their privacy than it is for them to walk into a store with a service dog next to them. It says the exact same thing, in one case, it's just in writing and could (hopefully) remove or help with the entire issue between people who really need a service dog for reason X and people who want to cheat the system and have poorly trained animals.
supeg the thing is we don't know if someone has an allergy unless they tell us. My mom and I both and I'm sure many other SD handlers would do our best to stay away from you (the general you) in the establishment if you politely let us know you have an allergy. Same with people who are fearful dogs. A lot of us have no problem respecting people while still using our rights.
*Gasp True, my SD goes to his groomer once a month. He goes to his vet every 3 months for checkups, and when needed. He is "brushed out" twice a week by me, ( Newfoundlands have a thick undercoat that needs to be removed if they aren't working in cold water). I take care of my SD because he takes care of, and is a huge help, to me.
U have a terrible attitude.. poor dog...everywhere u go U have to make drama.. you could at least talk to the person nicely instead of arguing. I just started seeing ur videos, on every single video there always has to be drama.. maybe you should learn first how to communicate with others instead of making drama right away...
To be honest what they did there wasn't necessary illegal in this case. Yes you dont need vest and papers, but the workers didn't ask her to show them that or didn't allow her service dog to come in without vest, did they? According to the Alabama law (which she said she was in at the end), they are only allowed to ASK if it is a service dog. The letter stating that papers and vest is necessary is not correct. STATING that is misinformaltive, but not illegal. NOT ALLOWING the dog to come in without paper and vest is. There is a difference there. So sueing them wouldn't help...
I am sure that sign was meant for people who do not have real service dogs and just want to bring there dogs with them to the store. I see them all of the time. They pee and poop in stores or there owners are caring them around or they have them in their carts
I work in retail and we are not required to know any laws about service dogs. There are so many laws regarding many other things and these people work on the till they don’t need to know all of this stuff. It even says on the sign “MANAGEMENT” so go straight to management and don’t bother an employee who has no power over whether or not the signs are put up. I understand you want people to recognise a service dog but if you don’t put the vest on don’t get annoyed at people asking if he’s a service dog. Coming from a retail employee you seriously need to adjust your attitude and condescending tone because you have no right to talk to people the way you do, telling them to listen as if you’re above them. The uniform doesn’t give you a right to talk to people like shit. Also, if you don’t like the rules of the shop then just don’t go there. It’s embarrassing that you go out of your way to harass these shop workers.
I am British and in my school we don't have one lesson about these types of dogs. This is in primary school. I was 8 until I realised what a service / guide dog is. Just someone tell these schools to have at least one lesson about this and these dogs
PLEASE, approach in "less aggressive" tone. Quite confrontational & your educational message should have been directed at Manager. I VERY much know "personally" how OVERLY FRUSTRATING it is. I'm guilty too of directing inappropriate tone & at wrong people. We MUST ALL be more "patient" as too many internet sites sell vests & tags, etc & then bring "untrained" dogs into public areas creating a NIGHTMARE! I'm questioned EVERYDAY - petite blonde looking age 30 w Vizsla/German Shepherd mix, getting asked immediately "is that a service dog?". You can't see my illnesses - Heterozygous Gitelman Syndrome, Renal Insufficiency Stage 3B w tubular necrosis, CPTSD w Fugue, MAYO CLINIC, MN patient, on & on. People simply don't know & thus, they ask. I'm working to have short, quick answers. For myself, STRESS literally could kill me. Tetany full body spasm cramp & I also fall sometimes, Orthostatic Hypotension. I've decided to "teach" rather then "bark". My day goes smoother, less work for my Ridley dog, & more people everyday learn something valuable to know. Just my opinion how I'm working to handle this issue. SMILES~
PTSD can cause sufferers to act in aggressive/defensive manners. Most of the time they don't even realize they are acting like that. She doesn't do it on purpose, it just kind of happens.
You expect everyone to know all disability laws regarding service dogs! Don't come at people with your bad attitude! Educate them Hun, instead of lawyer threats? You're the one making videos and shopping on Black Friday. YOU cause your own stress!
peepslostsheep she has a Black Friday video posted and if you're prone to these health conditions and worried about getting frustrated with people's reactions to your service dog why the hell would you go out on Black Friday with those crowds! It's her attitude that's the problem!
Jane Doe The whole point of her having a service dog is so she can have a life that is as close to normal as possible. Why have a service dog if she should just stay indoors and avoid the world? Yes, being in crowded areas triggers her anxiety, but in order for her to go shopping, go out for dinner, go to events like birthdays, go on holiday, etc she has to be able to function in a crowd which is what her service dog helps her to do. It's unhealthy for anyone to just lock themselves in their home all the time, just because it is an inconvenience to you doesn't mean people with a disability should stay at home 24/7. The Black Friday video is one of those situations that is a good opportunity to see how Max does in such a crowded space, he did very well which would make her feel more comfortable going out in that situation again because he can handle it. Oh and in regards to "You expect everyone to know all disability laws regarding service dogs!" Yes, if you are owning a place of business or are a manager at said business, it is your responsibility AS AN ADULT to educate yourself and your workers about these types of things, especially if a mistake like that will involve the law.
peepslostsheep What do you expect her too do stay home with no life at all? she has a service dog for a reason. And yes you should know at least some of these important issues.
I have absolutely no problem with service dogs being inside of any place that that person needs to be I am fully behind them but you do have a service dog vest and to alleviate confrontations you should be using that vest by not using it you're only exacerbating the situation and perhaps intentionally trying to cause a confrontation put the vest on it'll be better for you better for the dog and the people around you even though maybe they don't care to have an animal inside someplace they understand the reason but you need to understand that a lot of people out there who take their dogs any place and they're not service dogs that's why you're giving that vest to show that your dog is special
Carol Markley so it's ok to put a warm best on a dog in 100% weather? And she has every right to decide not to have a vest on him. Just because things will be easier doesn't make them right. It's easier just not to care what kids do and let them do whatever, it's easier not to pay bills, it's easier not to put gas in the car, it's easier not to pay taxes.
S a b yeah it's easier do a whole lot of stuff but none of that has a damn thing to do with this dog situation no you don't have to put the vest on a dog but if you don't then don't whine and belly ache when people ask if it's a service dog you are intentionally creating confrontation at times and then you turn around and you film it you put it on UA-cam when it could have been avoided and don't talk to me about a hundred degree weather Im from Texas and 100 degree temp.and those vest are not as hot as you think they are there vented the point is when you equate all this other stuff with putting a vest on a dog it's comparing apples and oranges it's not the same thing
As a handler I can tell you there are instances where wearing a vest does more harm than good for the dog. It can interfere with the dog tasking, Temps can be too hot or humid putting the dogs health at risk and endangering the handler, there are many reasons a dog may not be vested there is a reason ada states a vest is not required
You have to keep in mind that *most* people don’t know anything about service animals and what is/isn’t allowed. By all means go ahead and educate them but you don’t need to be aggressive about it.
Lots of blaming the victim here. She’s literally just explaining the situation and telling them they’re breaking the law. THEY are the ones in the wrong. Stop blaming her for talking to the manager and telling her what the law is. It’s HER RIGHT.
sarasthoughts not everyone knows about the serive dog laws. And that law makes no sence because I could just walk into a random place with a random dog and say its a service dog they need to change that law.
Honestly, as long as the dog is well behaved, very few people care if you have it there. The danger is in untrained dogs, that cause distraction to service dogs, and who might attack them. There have been many cases where fully trained service dogs had to be washed out because they were attacked, and it made them too nervous.
Did you know Paris Hilton's Chihuahua was a "service dog"? The one she carried in her purse. You may say it was not, but neither I nor Paris has to give any proof, according to this video.
Honestly requiring the best isn’t against the law. The paperwork thing is though. Unless it’s an emotional support animal. Then paperwork is required. Only because they don’t have vests though. I don’t agree with the way she handled this at all to be honest.
Papyrus Senpai actually according to Ada it is illegal to require a vest. Also emotional support animals don't have public Access. And the only paperwork they require is a Dr note for housing and planes only.
Papyrus Senpai it's ok, common misconception. We just saw lots if discrimination video when weighing the idea of making our dog my mom's service dog so we studied all the laws and rights and over studied to make sure we did everything right.lol
I feel like all of these problems could be avoidable if they made a license type card available for trained dogs. It doesn’t have to say anything on it besides that they have passed the service dog training.
I have a service dog and documentation from my doctor. I suffer PTSD from situations during my military career. I ALWAYS carry my documentation with me so that I can show it. The documentation just says that I need the service dog with me during my trips to public places, my doctor’s name, phone and the doctor’s psych. license number. I NEVER have a problem because I respect the stores and store personnel. That’s all. I never argue, I don’t even need to educate.
Not required hepa security it is no bodies business what I suffer from (Parkinson's disease& PTSD) the dog is for stability. But I don't have to have a note from my neurologist for people to see that.
I know right its so crazy that someone would politely ask for a service dogs authenticity certification so that people dont take advantage of the program. Right?
I work at a piggly wiggly (different state though) and I've been there for 3ish months now. I've seen 3 service dogs in my time there so far and not once has there been an issue. We don't have signs like this, and no one asks because it's not necessary. You can (usually) tell the difference between a sd and a 'regular ' dog. This is completely unnecessary on the stores behalf.
I have a type of anxiety that is very hard for me to cope with and very hard for me to calm down from. I'm not sure if I need a service dog for my anxiety. My anxiety consists of a racing heart, breathing problems, dizziness, and lightheadedness
This is one of the first videos I have seen were you can comment. Now I can finally say that I love this channel being able to see all of her adventures. I also love the fact that she is spreading the word and educating the public about service animals.
I just got a service dog and watching videos like this makes me so mad. It’s true service dogs are allowed access and paperwork if someone would ask Isn’t a thing that needs to be provided. People don’t know what the process is to put a dog through training and for them to get certified . Education is key
The airlines now want all paperwork, prescription from the doctor, verification from the doctor and dog has to show it is trained. Just announced last night on the news. All must be done within 48 hours of the flight. May want to check this out.
@@peepslostsheep yah. Is legit. And it makes sense animals should be tested and confirm they can obey and their not faking it. Only fakers get affected. If you can't prove you have not right and if you make a scene you get kick out and ban Soo good luck walking.
I hope you read this Dominick. My mother had epilepsy, I had severe anxiety mixed agoraphobia, it took me many years of therapy to get over the phobia alone, my anxiety still hooks on to me when I'm even at home. While my mother was alive, I had to witness moments like this all the time. I'm proud of what you do! Please keep it going!
I’ve been watching your videos and you’re soooo confrontational. I feel like you asked the question about the diapers so that they’d ask about your dog, as you knew they would. You can still educate people without such an attitude
As she should have u seen all those people who just walk up n attempt to touch her dogs who distracts the dog service dogs keeps her safe theres laws for people who need service animals n that store doesnt cover it n risk of fakes that can harm her more if ur life was at risk im sure u would do wat she does
@Clarissa Hawkins sorry but she's doing the right thing to keep the laws going because STUPID PEOPLE!!! Don't get it that we need service dogs and they keep breaking the laws for this documentation that's against the law!! And it's very annoying so it does upset use that we HAVE TO Educate stupid people
I have a friend whom I love dearly, but she purposefully brings her untrained dog into stores like Walmart and claims its a service animal when it is not. It bothers me to no end because she takes advantage of the fact that it's illegal to ask for papers. :(
And that is literally why they put the sign up. Too many people were coming in with dogs and claimed they were service animals. I can definitely see where the shop is coming from.
Owen_newO That’s still breaking the law. You want to bring in your dog that’s not a SD? Fine by me, I really don’t mind. BUT, at least TRY to make it seem like they’re a SD. Train them and at least five the illusion that they’re a SD.
I don’t think it’s fair to say the employee, who probably makes minimum wage, should know service dog laws. The onus should instead be on the company to provide proper training regarding these types of laws
I dont see anything aggressive or offensive about it, she’s clearly mad at that paper and the person who ignorantly put that paper up. I dont know about anyone else, but If I was unknowingly breaking the law, I would want someone to straight up tell me instead of secretly reporting me. Thats what shes trying to do by asking for the manager.
I’m so glad I found this. I’m going through training my first service dog, after years I was finally diagnosed with mental health issues and hypoglycemia. ❤️❤️❤️
Everyday saying she is causing a scene, well I damn would be if my life depended on a dog, and knew this company had been told about this issue previously, so when I go in I get fed up. She and her dog probably face this issue many times and over time that was make anyone annoyed. Good on her for standing her ground. Ignorant people should be fined and lesson learned.
I have a service dog myself who is in training. And things like that is why I bring her into my work on my days off to Educate my coworkers as well as train my pup while learning her signals for my blood sugar. They know if I bring her in don't interact with her unless I bring her up and say "Hey, want to see if she will let you pet her?" Since she was previously abused and is a rescue I am teaching her regular customers are not to be interacted with but if one is in a uniform they can be trusted. So if me or my sister are alone shopping and we get lightheaded or pass out she knows okay this is a worker I can go get their help. But also teaching her if I say it's okay she can interact with the workers if not then walk on by or ignore them. Another thing is I have been having problems with a worker at an Aldis near my apt and we have told him twice now not to interact with my pup and talking to her is illegal especially if we tell them not to. So it's a common problem I have noticed in general
I have the sort of the same problem as you. I have EXTREME anxiety from ptsd and I think I could benefit from a service dog but am not allowed to have one :/
I didnt know it was illegal to ask them to wear the vest. I thought they always wore the vest unless at home and not working (i know theyre still working but like they can sleep and stuff without it on)
Service dog vests are $20. On Amazon . So you're saying that anyone can walk in a store or restaurant with a dog and all I have to say is its a service dog and I'm cleared? Wow! Opens the door for crap ! Literally all over.
"So you're saying that anyone can walk in a store or restaurant with a dog and all I have to say is its a service dog and I'm cleared? " Yes. If they're comfortable breaking federal, and probably state, law. If the dog misbehaves, you can still be kicked out.
Um, there are no papers to prove. If they educated themselves enough, they’d learn this. I actually had to ask my ASDI trainer to give me a specific certificate of training since we live abroad now. What’s extra annoying, certain other countries do not see Service Dogs as anything EXCEPT blind or hearing. If you traveled abroad (do not know if you have or not), you may run into issues with certain countries feeling your medical issues aren’t “service” related. I hate flying the domestic from where I am. My anxiety and stress levels go crazy high, and my chronic issues are worse. When I’m reunited with my dog, I feel so much better and he is crazy snuggly as he feels like I punished him. I love LOVE your videos. It’s informative, educational, and true. And, I agree with your statement about them being employees, so they need to know at least that much. Your dog is very well trained and I love his alerts to you. Good luck to you and thank you for continuing to educate where you go. People might get offended, but if they were the ones with the issues, they’d get peeved if laws were broken or ‘bent’.
When I come in contact with even a small amount of dog hair, my eyes swell up, I get hives on my arms and legs, my nose and throat fill with mucus, and sometimes even have trouble *breathing*. I am able to control my reactions with medication but I don't always have it with me. If stores let anyone walk in with a dog, no vest or certification, tons of people will bring their dogs in, and people like me will have to deal with their reactions. Only bring the dog in if you absolutely need it, and it is a fully trained service animal. These people likely have the same opinions. Its their store, not yours.
Stores HAVE to let people in without a vest or certification, because vests are not required and the ADA/DOJ doesn't recognize any certification. "Its their store, not yours." In order to run a store, they have to follow the law. Which states that they *must* allow service animals in, and that they legally CANNOT require *any* documentation.
I’ve watched like 5 videos and in each one you have an attitude... it’s like you go out just because you want to tell someone off or because you want to put up a video
The problem with this is people abuse the use of service animals. I don't have a problem with service animals in any public place, but when everyone starts bringing their animals in public places, it causes nothing but problems. I am personally afraid of dogs and would not like my grandchildren around one. Asking for verification is not that big of a deal. They are not asking about your illnesses and vesting your animals is a good way to instruct people not to handle them.
"Asking for verification is not that big of a deal" It actually is a big deal. It's a huge deal. There is no paperwork to carry around that says it's a service dog. There is no legally recognized registration or certification for them. How would they verify that their dog is a service animal?
a person with a service dog does not need to show and kind of paper to prove it's a service dog. the only thing places are allowed to ask are these, what is the dog needed for and if it's a service dog nothing else.
I met a boy with a service animal at a comic con. I asked if it was a service animal and if I could pet it. I wasn’t expecting a yes, but he let me do so. I stroked it once because I didn’t feel comfortable distracting the sweet thing. That was one time. If I see people walking with service dogs, I usually just let them be and let their dogs work.
You were right to educate her again. Like you said, they're a public facility and the employees should know the laws when it comes to service animals. I work at a movie theater and our manager went over the 2 questions we are legally able to ask when it comes to service animals and what questions we are NOT allowed to ask according to the law.
Okay if it's not required to carry your license or vest then how is the store to verify that it's an actu service animal. By that logic I can walk into any store with my dog and say yeah he's a service animal. I work in retail. Every service animal I see enter our store has a vest with his cert. And stating what he's for. I.e. diabetic alert dog, epilepsy, autism, guide dog, etc
Louise Austin I do have knowledge. I also know animals have to pass certain certs to become a service dog like the canine good citizenship award. I also know your dog can be certified in special tasks such as a diabetic alert dog. No there is no online registry. But you don't just walk up to any dog and declare it a service dog.
Louise Austin public access test is literally required for any service dog or horse to be allowed in public. If they do not pass they cannot help their handler in public per distractions which is endangerment of both the owner and the dog. If they fail their public access they also are allowed to be removed from the premise for acting up or if the owner or establisment manager feels the dog is misbehaving
Actually, the other person is right. There is _no_ laws stating a service dog has to pass the Public Access Test or Good Canine Citizen test. Look it up on the ADA website -- the official, government one. I can link it, if you'd like. There are no certifications or tests or anything to stop someone from just saying their dog is a service animal (which is stressful for those of us with actual service dogs, but at the same time, we've kinda got our hands tied...) :/
ik I'm super super late and I just found your channel and ive been watching all you videos and I think you are an inspiration and you know I think you are an amazing person and all those dislikes can go buzz of because you are someone everyone should look up to and thank you for bringing this amazing channel to youtube
How often do people take family or untrained dogs into public places? I've never seen people exposing themselves and children and employees to the danger of their animal.
Y'all can't get mad at her, she wasn't mean and she stated that her and her mother have informed multiple workers of this illegal act and it wasnt dealt with.
Ariana Sagastume PTSD can cause people to sound and come off aggressive but that’s not what she means. Because of that they just snap back without even thinking about bc they were taken off guard.
getting an instagram before you turn 13 isnt the same as denying people access rights. this store was breaking the federal law. it is against ADA for any public place to refuse service to someone bc they have a service dog. it is also illegal to ask for them to wear a vest. asking for paperwork is also illegal bc it doesn't exist. you dont get a certificate to show you have a SD
As someone that lives in Alabama with a service dog, I can say that there are many people who do not know the rights of service animals and owners. I have have before been threatened that if I hadn't told what my specific condition was and showed papers I would be denied service at a restaurant. I don't blame you for being upset, especially at the manager who stood there like she didn't put the sign up.
Ok, so they have been told multiple times to take the sign down because it goes against federal law and they could get sued for it, yet they were stupid enough to not take the signs down but to not check if their rules were against the law as well? That seems like a common thing you should do before making a rule in a store that there are laws made for this sort of thing. 😑. Really people? Why? What happened to common sense? ... Bravo manger you just got sued.
U should just put the damn vest on🙄 omg 😒 if that's the case I could just bring my well behaved dog anywhere I want & people have to just trust whatever comes out of my mouth (people actually do that) 😂 doesn't make any sense. People will bother u and/or ask u to leave if it looks like a regular dog. That's common sense.
The only service animal that will have any kind of papers is an emotional support animal. A emotional support animal can be any type from a cat to a bunny to a dog. I working service dog (trained to a specific service) does not have papers. It is illegal due to working dogs not having any papers.
Madi McCabe Some service dogs do not have paperwork because they didn't go through an organization that requires THEIR dogs to have it. It is legal for Service dogs to be owner-trained or trained by a professional dog trainer, and often they don't bother with conjuring up paperwork that isn't necessary. Some organizations give paperwork to show that the dog was trained by them, it's a kind of pride and recognition thing. That's why some have paperwork and some don't. As for why it isn't legal to ask for paperwork, that's because it isn't required by law. A service dog is a dog that is trained to migrate a handlers disability. Legally, all the training that is required of a service dog is housetraining, and they must be under control (meaning if the dog pees, lunges/acts aggressively, damages/eats products, is excessively noisy, etc the facility can kick the dog out), and preform a trained task to migrate a handlers disability. Often service dogs with this minimal amount of training are in-home service dogs, meaning owners choose not to bring them into stores, but legally can. Personally, I think SD laws should be altered to make a distinction between in-home SDs and public access trained SDs, but that's just me and really unrelated to your comment.
I understand that you guys think she is being aggressive but I would be too if I were her! She says her mom has come in multiple times and tells them every time and nothing has happened. It is illegal and “paperwork” doesn’t exist. The woman wasn’t really listening and just kept saying she doesn’t know the laws. She was trying to educate them. I’ve watched some of her videos (and others with a service dogs) and this seems to happen all the time whether it’s written or people ask for it. IT IS ILLEGAL and I’m sure she is just frustrated by the amount she has to tell people that.
The funny part is, anyone with "papers" is most likely the faker. So the sign is doing the opposite of what it's meant to try and do
I agree, everyone that has told me I have to have paperwork don't know any of the ADA laws, and moreover are usually ESA owners not SD/SDiT owners. My mom unfortunately falls into this category as she keeps trying to tell me I need to go get certified and take a ton of *expensive* classes before my dog can be a "legit" service dog. Btw she got a small dog who was highly traumatized in several homes before landing in her lap and is trying to turn that dog into a SD. She has to have "paperwork" for her landlord because it's an ESA and constantly barks and growls. My dog probably behaves ~87-97% of the time in public. She's been doing alot better as I train her (so closer to the high 90's now) but still it's a work in progress. My mom literally tried telling me about 4 days ago that my dog needs paperwork and my reaction was *facepalm* "not this bs again"
Not most likely. IS.
Even legal service dogs. If handlers are showing papers to avoid the hassle of explaining the law, it just passes on the problem to the next handler.
One of my cousins has a service dog for seizures and he once told me, people without service dogs don't get a lot of things. But, there is always the moment when you pass someone with another service dog and making eye contact and just kind of silently connecting.
Honestly, I can't hate managers who are suspicious. They need to regulate service animals more somehow. I feel like other people ruin it for those who actually have service animals. You've got idiots bringing their pets from home and faking disabilities, you've got people bringing "emotional support animals" which is becoming more and more common, etc.
I've got a friend with a psychiatric service dog. Her dog can actually recognize when she's about to have a panic attack and he'll even help her get through it. What's frustrating is that some disabilities are not obvious (e.g. mental illnesses).
tail feather I hate when I see pets in stores because one tried to attack my service animal and they tried to blame it on my very calm SD just because he’s Pitbull and another is this woman got mad because I wouldn’t let her and her kid distract him and/or pet him when he was working
docs.google.com/document/d/14ANVW831rhf0JbX8-vPwKbqk8OkgGwIZUCZ3endV0mY/edit?usp=sharing
Like you can’t blame them but they can’t put an illegal sign on their door. I’m really close with my managers so I can understand their stress with managing pets and service animals and the fact there’s a lot of misinformation.
Lisa Chociej Thank you posting this article!
The sign instead of asking for things that are literally illegal should say like "You will be kicked out if your service animal is in a shopping cart, eliminating on the floors, barking, trying to hurt other service animals, If your service animal is off leash it must be under your control and is not allowed to wander the store without the owner." stuff like that.
Fake service animal owner: MY CAT IS ALLOWED IN HERE! HE IS A SERVICE ANIMAL!
Manager lets it in, five minutes alter cat poops on floor.
Real service animal owner: He is my medical equipment.
Manager throws a fit and now won't let any animals in.
Smh, my virtual service turtle feels offended. 🐢
Shh it's okay Ragnar The Red, we will go somewhere else.
ROGUE X94 Lmao
ROGUE X94
Cats are not permitted, under the ADA, are not allowed to work as a sevice animals.
@@jonnwray1918 legally yes they are allowed to be service animals in certain places
* clapping
Didn’t Ragnar the Red get decapitated?
Really?! Service Dogs *DO NOT* require any paperwork and/or certification at all! These people at this supermarket don’t have any knowledge of a Service/Assistance Animal what so ever...
I understand that this is wrong, but I feel like she comes off as very aggressive. I've also noticed that's her personality (no hate). I feel like if they were educated in an understand way and a better tone and approach then any of these situations wouldn't cause a scene. A lot of people don't understand service dog laws. It's not their fault. It's like getting mad a toddler can't say a specific word they've never heard before yet.
honestly, I call BS. Learn the law. Like common. Also this is not the first time they where there. It's just pure laziness.
They shouldn't have to educate store owners. Store owners already know a lot of other laws when it suits them, they should look up this one.
Her and her mom have told this same lady more than 4 times each. That sign needs to be removed and why. They have given them more chances than I would have.
Lilyann Renee Jesus Christ this girl said that her mom has told them to take the sign down multiple times. So she is not aggressive, just more frustrated. Watch other videos on UA-cam where the handlers are screaming. This was not screaming or aggressive but more frustrated. You would be frustrated as well if you told someone to do but they did not do it. These employees sound like Americans and they know the laws but just do not want to address or their employees.
Lilyann Fagg - yes she can have a tude but she's correct in this case. I've made charitable posts to her about the way she deals with things.. but at least she's doing something - also DISABLED PEOPLE ARE HELD TO A DIFFERENT STANDARD- we are not supposed to be confrontational or assertive. Other people are supposed to do things for us, etc. I would have been worse.... I would have been like "OKAY wait until 100 people with legal service dogs come in here at the same time and the local news team is here to cover it."
Lilyann Fagg, I agree with your points. She first approached the woman (whom I understand is the manager) asking where to find a product. Then, she started speaking aggressively to her about service dog laws. If she was going into educate them, it would have been better to go in and ask to speak to the manager about the sign, rather than speaking to her aggressively in the aisle (after asking a totally different question in the first place).
I understand your frustration and your desire to educate others; however is the attitude really necessary?
Jordyn Hicks When they are violating her rights and have been educated multiple times? I would say so.
Cake Pop then she should follow through with taking action. Sure, remind them... however if it’s been multiple times, “I’m about to report you for it.” Just do it. The lady is just doing what her higher ups tell her. Instead of making her feel bad... take action at the root.
Exactly what I was thinking. She has a entitled attitude.
Jordyn Hicks But when she follows through with legal action, you can see from the comments that she's called a money grabber.
Basically you're all just determined to silence someone with a medical disability demanding fair treatment, regardless of how she goes about it.
When you witness someone breaking the law, the normal response is to berate the person who's breaking the law. Instead, you complain about the criminal being called out by someone who is affected by the crime. This makes it very clear what your real intentions are. The only person who should be chastised is the criminal, period end.
Cake Pop pretty sure if it was an actual issue she would have already gotten the lawsuit. Now she's just giving them a hard time like it's their fault. Instead of going to the store manager like a normal person, she walked in with a camrea and made a video of her going off on a employee and uploaded it to UA-cam...
I dont even deal with this BS anymore. I reach into my wallet and pull out an ADA card, hand it to them, and go about my business.
I have some but they were in Maxs vest. Which was at home still packed in a suitcase from our Florida trip. Lol
Lol, I always have a few in my wallet
@@scottwcl I have a SD for PTSD & Medical Alert (bp)
Due to previous encounters / experiences ...how people look at her WELL ME TOO.. just the anxiety of being questioned unfortunately, due to ignorance /being misinformed / not properly trained I GOT ONE for these INTERNET IDs (bs cards) particular people who insist.
I used to be very vocal almost verbatim mentioning what she does here and now I'm tired. I can do this with a clear conscience due to the fact that she is an sd lol is and I have the true documentation (rx and letter) ..but it sad that it's come to this point.
I have new issues now..Now, I just avoid public situations and it has made my conditions worse. I'm overly self conscious. Also bc of so many people buying vests on Amazon and "faking " I feel the extra responsibility (as any responsible owner should and due but it's excessive now giving me ocd) that I'm now watching her! If she doesn't keep her head straight and turns for a sec I GET SCARED that someone is going to start, say something ... yet, I wouldn't change my predicament due to all the positive that's she's brought to my life , the help and comfort she provides ....and our bond.
It’s so important that people educate themselves and others when it comes to disability laws. Also, Max is such a little cutie 😊
it is illegal to ask if you are disabled or WHY you have a service dog. it is not illegal to verify that it is a service dog. otherwise they're would be no point in service training to begin with
They can ask two questions;
"Is that a service dog?"
"What tasks does it perform?"
They cannot ask for documentation. They cannot ask for identification. They cannot ask to see proof of certification. They cannot ask what your disability is. They cannot require a vest.
"otherwise they're would be no point in service training to begin with"
The point of the training is to help the handler. That has absolutely nothing to do with requiring papers.
The only way for them to verify that it is a service dog, is by asking if it is one and what tasks it performs. That is all. If the dog misbehaves or acts inappropriately, it can be kicked out of the location.
I can see that it says there are two replies to this, but I cannot see the second.
What the hell is this no it is not illegal so basically you're saying that a person can ask what their disability is I just watch the video of a girl who's blind in the girl ask what is that service dog for an declined way and she just went crazy on her I mean can you really get sued for asking a simple question I'm just I'm just saying.
you cannot ask a person for medical information, but by law service dogs are required to be vaccinated and licenced do you are allowed to ask to see that otherwise what would be the point in requiring them 😂
Harley Kelevra oh lol😂
You're absolutely right to bring up the issue, but to be honest I'd probably be really freaked out if I had been working as one of the employees there and you had come up to me threatening to report the store. I've had 3 retail/customer service jobs before, and unfortunately I have only been given very minimal information on ADA and service dog federal laws. I do agree that there should be more awareness and better training put in place, but I wish you had waited until speaking with the manager to really get into the issue. The problem was with the store, not the individual employees.
how would you feel if you couldn't go to a store because your heart monitor kept beeping?
She literally said with her own words "im not blaming you" then she continued on to say "I am reporting the store" wow don't you feel dumb
@@overlordshankoftheygftsqua1014 She did say that she wasn't blaming the employee, but her tone would have freaked me out if I was that employee
@@GiordanDiodato I would be upset, and I would go straight to the manager.
To me it didn’t sound like the employee gave a damn that’s what would’ve upset me. As an employee, if somebody came up to me and said hey this is a legal you need to let management know I would immediately go to management say hey I was informed that this is illegal we need to look into it and I was going about my way. I would even look into it myself to figure it out but the woman just acted like she didn’t give a shit. She wasn’t going to do anything or say anything to management or do anything about it and that’s why the world is the way that it is because nine times out of 10 people don’t care.
The aggression is soooooooo unnecessary.
Sofia Newman Dude. It's breaking the damn law. Not to mention illogical.
XxHatterxX still though these people literally work at a grocery store they didn’t go to law school; the fact that she goes in there aggressive yelling at these poor minimum paid people. Yet when someone looks at her she has to lay down and have a break down. She needs to Cut some slack the world doesn’t revolve around her 🙄
AJ Delgado If you're gonna make polices for Service Dogs, you should know beforehand what's allowed and what isn't.
Devils advocate here: why is requesting to see proof that your dog is a service animal so bad? Don’t say “because it’s against the law”, I’m not arguing the letter of the law here, I’m asking why as a person with a service animal in tow would it be so difficult to carry his papers in your wallet/purse? They ask to see them, you show them, they say have a nice day. Simple, innocent courtesy to a business owner.
Joshua Tanner because service animals don't have federal paperwork. That's why it's illegal to ask for papers. Keeping a service dog out of a public place with their handler because the handler doesn't have papers that don't even exist is illegal. Most service dogs are trained through their owners. They can go through programs, but again, there is no federal paperwork to qualify service dogs.
Education is key! Good job for telling them! I’ve had people say my dog needs a vest and along with that being illegal it’s also hot for the dogs to wear vests. I’m glad I found your channel. Many more people need to know these laws.
armywife4life78 is it actually illegal for someone to ask for the service dog to wear a vest or ask for papers?
+CAAARRRLL Yes, it's a federal law.
armywife4life78 you don't have to paper work or a vest for a service dog if its hot out the dogs don't have to have a vest say long as there doing there dog and they can only ask like you said I got asked buy a pizza place I need to have a card for my services dog and they don't need a card I only put a vest on when I'm going to a bigger place or if its cold out if not ill have a collar on here or a harness thats says servers dog or dont thouch so people know she working .
The perpose of the sign is for the workers so they can determine if it is a service dog and not just a random animal/pet.
armywife4life78 I agree with you because I tell my parents of for talking to service dogs and trying to pet them
Don't see why you bothered the women on the shop floor. Just take it straight to the manager
She was talking to the manager
it ended up being the manager hahaha
Rainbow Butterfly that was the manager
AMEN
Rainbow Butterfly This WAS the manager
The service dog should be wearing a vest in my opinion for the handler’s safety. If someone goes up to Max (not knowing he’s a service dog) and he gets distracted then he could miss a cue. So shouldn’t Max be wearing a vest just for her safety?
Linda Ackles would you want to wear one of those thick vests in 90° weather?
Skye The One and Only Well, I’m not Carlton from Fresh Prince sooo....
that's why you don't just go up to random dogs and pet them. that's just common sense. whether it's in the street or in a store, you don't know that dog so ask before touching. also, chances are if it's in a store it's a service animal, so don't pet it. how is this not common sense?
It’s not common sense to everyone (obviously) just look at the people in her videos
I know it's not, and that's why it baffles me! but yet when they get bit or told not to touch the dog then it's the owners fault and we are bad people... and the one video of when she was at the restaurant and the lady said her dog was a service dog then asking if anyone wanted to pet it, no wonder people are confused whether or not they're allowed to just go up and touch a service dog...
For someone who suffers from anxiety, this woman sure does like to make a scene everywhere she goes. It’s like she’s out to start an argument with as many people as possible. Insufferable
You can have a service dog for anxiety? Thought it would have to be an emotional support animal?
Joe Harvey, I have Anxiety, and I'm way to shy to do anything like that. She might just have a skippy personality.
Papyrus Senpai you can have a psychiatric service dog for things like anxiety, depression, ptsd, etc. they still have to perform task to mitigate the condition like any other service dog though
Lochlen Jones, yeah, I have a service dog for my anxiety and PTSD. She keeps me from scratching and biting myself. She blocks me from other people. Licks and loves the hell outta me during a panic attack. 😂 . These are all examples of things that an average psychiatric service dog would do for their owners.
Lochlen Jones, unfortunately, letting you pet them isn't a trained task. However, distracting you and getting you to pet them to keep your mind off of other things is a task. It's somthing a lot of people get confused about so just thought I'd bring it up. 😂
I mean.. lol it's funny reading the comments seeing everyone say "I'm sorry this happened to you ;(" EVERYONE IS FINE. Also. When you get a job somewhere. They do not teach you laws on service animals. Sure you can try and educate people but this defensive approach just doesn't seem to work.
you should know them. I'm sorry but you should. If you don't, you should be informed. What next, your going to illegally detain because you didn't know the laws? It can go on and on and on. Ignorance of the law isn't an excuse
I'm a shift manager at mcdonalds and when i got promoted i was trained on these laws. Its not hard, takes 15 minute maybe to explain everything someone should know. At least one person in any business at any given time should have this kind of knowledge (as in, my crew members have not gotten this kind of training but they can refer to me with any questions they have)
Exactly
LexiReign, yes I agree. Most jobs do not properly train store workers, let alone educate them about service dog laws. And yes, there certainly is a better way to educate workers, in a less defensive manner.
I work at a grocery store and we were never educated on the laws of a service dog. But we are a small town grocer so we don't really care if you bring a dog in as long as it's not aggressive or makes messes.
Local police do NOT enforce federal ADA regulations or anything of the sort. As a retired police officer i can say (at least in my state) that calling police about this kinda thing serves no purpose. I don't know who enforces these rules but it ain't the "police." But it kinda seems after watching several videos that you're just trying to stir up trouble.
THANK YOU! And thank you for your service! When she threatens to call the police it's so ridiculous! Like REALLY??? You don't think that the police have MUCH more important issues to deal with than a sign!?! And I agree, it seems like she just wants to stir up trouble because no one said anything to her about the dog, SHE instigated the confrontation over the sign. And with an employee while they're just trying to do their job. They aren't the owner or manager of this establishment, they didn't make the rules, and they aren't going to risk losing their job and income because she comes in throwing a temper tantrum. It's sad because service dogs are very important, as well as respect for people with disabilities that need the service dogs. But you can't expect respect if you aren't willing to give it. And she's on here claiming to educate others, when she constantly goes about these issues in the wrong way. It actually has the opposite effect of educating and showing a good example to the public who don't understand how service dogs work. She's giving all people with service dogs and disabilities a bad name. It would have been one thing if they had come to her and refused to let her in. But they didn't, she went in looking to give them a piece of her mind. Not educate. There's a difference. If she can't be mature and have a conversation without making ridiculous threats she really shouldn't be on here "educating" others. But it doesn't appear she cares, since this has been said over and over in the comments on her videos and yet she continues the same confrontational behavior time and time again.
@@boredhousewifelife You are an absolute idiot. she has the right to call the police for Discrimination.
Denying access to a Service animal is the same punishment as denying access to someone with a wheelchair.
In America we take the service dog thing very serious and the police here do enforce ADA laws so.
If you have a problem just leave her channel
This is strictly enforced by the US Department of Justice
no vest or paperwork how are you supposed to tell. and why is she complaining to a cashier?
Behavior. Ive read the specifics on SD and how it relates to ADA u can make any dog leave if it's misbehaving or not capable of performing tasks.
Vests are $15 on Amazon and what, the dog supposed to wear one in 40 degree heat? Get rekt
You just wanted to start drama that dog has had a vest on everywhere else he went but now u decide to take it off him get a life
but she clearly went to that store on purpose she even stated she never been there her mom has so why now
she was going to buy diapers lmfao listen you deafs
I’m Pretty Weird It's called mesh service vests.
It’s hot tho
It doesn’t matter how hot it is outside for real, you people who are saying ‘oh it’s too hot’ so? The dog has a job which requires him to wear a vest out in public, if he isn’t wearing a vest then he isn’t doing his job. End of story
so if it's illegal to ask for paperwork or any type of proof than that means anyone can bring a dog anywhere you can literally just go on Amazon and buy a vest and just say it's a service dog...
Right plus the two questions and they still can be ejected if not house broken or out of control
Yes, because there is not certification papers given for service dogs unless you go through a school or something, and the US allows owners to train their own dogs. They have to be trained for like 2 years or something to be considered service dogs. Service dogs will be well trained, and perform certain tasks depending on the disability of the owner. Anyone can go and buy a vest yes. But that doesn’t mean their dog is trained. It will be fairly easy to tell a service dog from someone’s pet, even if the pet is fairly well behaved. Any dog who misbehaves or is aggressive toward other dogs or people can be legally removed from the store.
Sure it ended up being the manager but she didnt know that first hand when she was making a scene. I hate when people make a scene when im trying to work god damn just file your report and be on the way. For someone who states they suffer anxiety as much as you do you sure love to make a scene
Right.
I have extreme anxiety from PTSD and and among other things and you are absolutely right we are non-confrontational people this girl seems to just walk into stores just to be a Karen
@@jessicaloveland4034
Both Dom and I have PTSD and ha no. PTSD can cause people to become aggressive and hostile unintentionally. So no. Also did you think she'd just let people get away with breaking the law or...?
The way you did this was confrontational you should have asked for the manager and take it up with them not the workers they can't do a damn thing contact the owners as well but again watch how you go at this it gives us all a bad name when one does it wrong !!!
charmedirish1 I think you'll find that at 1:20 ish she asked who the manager is
charmedirish1 she repeatedly asked for the manager, the lady wouldn't tell her who the manager was or get the manager. Later they found out that lady was/is the manager.
charmedirish1 they asked her for papers smh
charmedirish1 she did ask for manager. They refuse which is illegal to refuse for the manager.
michael schlenker Seems like you're the fool Michael.
UPDATE TWO: As of 3 days later (11/06/17) the sign is STILL up. I called the DOJ (Department of Justice) and somehow got connected to an FBI agent. Not sure how that happened. Turns out that FBI Agent has a Service Dog of his own. He told me to make a Police Report with the PD of the town it happened it since it's happened multiple times, get in touch with my attorney, and call the local news.
I've already called my attorney. He said it was a specialties case so I'm calling him back tomorrow to see if the guy he knows will take the case. I also contacted our local news station. I make the police report tomorrow as well.
UPDATE: That lady WAS the manager. She was also the lady that my mom had spoke to the FIRST time along with other cashiers. She was well aware of the law and had been educated MULTIPLE times by my mother when my mom went in to shop and saw the sign still on the door. Furthermore that lady was also the manager that put those signs up.
ua-cam.com/users/edit?o=U&video_id=OJH1afm7AnU My previous video educating them BEFORE they put up the sign.
Wow, just wow.
Geez people this days -_-
I knew it.
That is absolutely ridiculous. My main question is if they still have that sign up, because if they do and you haven't done so already, you should definitely report them. They should have listened to their warnings and took that sign down the first time they were told to take it down.
Oh. My. Goodness. What. A. Piece. Of. Work. Did you document her name each and every time? Since it was a public place with no" "expectation of privacy" I wonder if you could have... No, b/c you can't film someone's face... The voiceprint would have to do. Document, document, Document then nail her butt to the wall.
Hey, just wanted to thank you (and Max, of course!) for teaching me more about how to deal with service animals not only in my retail job, but in general public situations as well. I always knew about the don't talk/don't touch rules, but it never occurred to me that something as simple as making eye contact could distract them long enough where they might miss a warning sign from the person they're trying to take care of.
I also now will be looking into the laws in Canada toward service animals more, as I'm sure I see signs like this one (or similar) on a regular basis. It makes me sad to see you have to defend yourself and constantly tell people to act appropriately/follow the laws. Thank you for putting yourself out there to educate us!
Chronic illness is difficult enough. So is being a store worker. Have some compassion for people who work in the store. Don't shop there of you don't have a good experience. It is not worth the stress and damage to your own health. There are other stores to give your business to that do comply with service dog laws.
strongly agree with you, stop harassing that poor store worker
She posted a comment explaining the situation further. The woman she speaks with in the video who pretends to have no idea about the laws is in fact the manager, the one who posted the sign and the same manager her mother had spoken to previously.
AliceMargatroid21 she even says she's not mad at the worker..she's saying the establishment needs to do something about that because it is BREAKING LAWS.
ZuZu TheTrashGod what I'm trying to say is: she should have expressed her points in a friendlier way. I worked in retail before and having a few condescending customers displacing their anger on you is enough to ruin your day. Ppl who work in retail are often doing a very physically demanding job while earning very little salary. Try to walk in their shoes.
AliceMargatroid21 um I am walking in their shows? I've worked in many retail stores and I know how it is but look from THEIR point of view also, she has an illness, and her life is way harder, not just hers, many, I've had a dispute over signs like these in stores Ive worked in plenty of times.
She's right, but there are better ways to educate people.
how should she educate them
Please explain.
She could speak to the store manager directly. Not an employee who has no control of what goes on.
Years ago I worked for fast food. We had a group of teens come in with a dog who was no where near a temperament of a service dog. No vest, not even trained as it seemed out of control. We had strict sanitation and my manager asked them to leave. We did have service dogs come in and were always welcome. Sadly people take advantage of this using their pets to fake their way in. Even going as far as going to buy fake vests. So there is no way to win in these situations.
Why is it that she so aggressive with the floor person ? I work as a cashier and that is something I KNOW that I can’t control , it some what bothers me because 1. She has anxiety and 2.why do you want to waste your time to prove a point ? To someone that doesn’t even understand why the place she works at is the way it is . ( and don’t bash me , I came a cross the video and I’m stating my comment .)
The woman was the manager.
peepslostsheep but she didn’t know that at the beginning , she just thought she was a sales person. She later found out
This all seems kind of ridiculous, even it *is* is illegal for them to have signs like that. It isn't hard to have a piece of paper carried around in the dogs vest or in a wallet or what not. The most likely reason those signs are going up in places is to try and protect the company from idiots that try to get away with bringing in untrained dogs for their own convenience. That isn't the fault of the actual service dog owners, sure, but it isn't the fault of the company, either, and some day some "service dog" is going to bite someone because "paperwork/proof isn't needed". Then laws will change. It seems it would be a whole lot easier to just follow what the sign says and not throw a fit. You'd even save yourself some time in not having to explain how illegal it is five different people if you just whipped out the papers and were done with it.
" It isn't hard to have a piece of paper carried around in the dogs vest or in a wallet or what not'
It's hard to carry something that doesn't exist. There is no certification. Some organizations that train service dogs provide their animals with a paper 'certifying' them as being FROM that organization, but the ADA and DOJ do not recognize any certification or registration as legally providing rights to a service dog or handler. Nor are vests required.
TL;DR version
Legal certification doesn't EXIST, that's why it's illegal to require it.
Then a note from the doctor (I honestly don't know much about the process but I imagine there is some form of 'this person requires/can use a service dog' or can be) or something might be helpful. Or perhaps it would be helpful to insist that companies *do* provide their dogs with certification. I realize it might be annoying for those who have every right to have a dog, but I feel like it would also put a big end to this mess. It would, at the very least, be a hole in the plan of anyone trying to cheat the system, which seems like it would be worth it to me, as they're the people to blame. Not the dog owner, and not the company.
Kristen Leinbach, it's an extreme violation of privacy
Really? I don't think so. You realize I didn't suggest the note or whatever they have give any details about the persons disability or *why* they need a service dog, just that they're entitled to use one. That's no more a violation of their privacy than it is for them to walk into a store with a service dog next to them. It says the exact same thing, in one case, it's just in writing and could (hopefully) remove or help with the entire issue between people who really need a service dog for reason X and people who want to cheat the system and have poorly trained animals.
Kristen Leinbach there is no certificate and if someone does have one, they've prob been scammed
I watched most of her videos and she always speaks to them in an aggressive tone.
Shes purposely trying to escalate the situation
How do you feel forcing your dog to be around people with Allergy's to dogs? Curious what your thoughts are.
supeg I mean a hell of a lot better than she feels when she passes out, hits her head, and dies....
Sheah Thompson i wish she would already lol
supeg the thing is we don't know if someone has an allergy unless they tell us. My mom and I both and I'm sure many other SD handlers would do our best to stay away from you (the general you) in the establishment if you politely let us know you have an allergy. Same with people who are fearful dogs. A lot of us have no problem respecting people while still using our rights.
supeg
Seriously, how many people have that allergy?
*Gasp
True, my SD goes to his groomer once a month. He goes to his vet every 3 months for checkups, and when needed. He is "brushed out" twice a week by me, ( Newfoundlands have a thick undercoat that needs to be removed if they aren't working in cold water). I take care of my SD because he takes care of, and is a huge help, to me.
its not the employee's fault. yes it was illegal, but you were unnecessarily aggressive
She was talking to the manager, who put up the sign.
ahh ok
Caroline her disability could cause her to come off as aggressive but she can’t control it
She wasent aggressive at all u dumb?
RobloxMaster you are correct. She might of come of as aggressive because of her disability she can't help it.
U have a terrible attitude.. poor dog...everywhere u go U have to make drama.. you could at least talk to the person nicely instead of arguing. I just started seeing ur videos, on every single video there always has to be drama.. maybe you should learn first how to communicate with others instead of making drama right away...
dayan flores drama equals views, that’s exactly why she does it. It’s highly obnoxious and should be illegal
To be honest what they did there wasn't necessary illegal in this case. Yes you dont need vest and papers, but the workers didn't ask her to show them that or didn't allow her service dog to come in without vest, did they? According to the Alabama law (which she said she was in at the end), they are only allowed to ASK if it is a service dog. The letter stating that papers and vest is necessary is not correct. STATING that is misinformaltive, but not illegal. NOT ALLOWING the dog to come in without paper and vest is. There is a difference there.
So sueing them wouldn't help...
I am sure that sign was meant for people who do not have real service dogs and just want to bring there dogs with them to the store. I see them all of the time. They pee and poop in stores or there owners are caring them around or they have them in their carts
I work in retail and we are not required to know any laws about service dogs. There are so many laws regarding many other things and these people work on the till they don’t need to know all of this stuff. It even says on the sign “MANAGEMENT” so go straight to management and don’t bother an employee who has no power over whether or not the signs are put up. I understand you want people to recognise a service dog but if you don’t put the vest on don’t get annoyed at people asking if he’s a service dog. Coming from a retail employee you seriously need to adjust your attitude and condescending tone because you have no right to talk to people the way you do, telling them to listen as if you’re above them. The uniform doesn’t give you a right to talk to people like shit.
Also, if you don’t like the rules of the shop then just don’t go there. It’s embarrassing that you go out of your way to harass these shop workers.
I am British and in my school we don't have one lesson about these types of dogs. This is in primary school. I was 8 until I realised what a service / guide dog is. Just someone tell these schools to have at least one lesson about this and these dogs
PLEASE, approach in "less aggressive" tone. Quite confrontational & your educational message should have been directed at Manager. I VERY much know "personally" how OVERLY FRUSTRATING it is. I'm guilty too of directing inappropriate tone & at wrong people. We MUST ALL be more "patient" as too many internet sites sell vests & tags, etc & then bring "untrained" dogs into public areas creating a NIGHTMARE! I'm questioned EVERYDAY - petite blonde looking age 30 w Vizsla/German Shepherd mix, getting asked immediately "is that a service dog?". You can't see my illnesses - Heterozygous Gitelman Syndrome, Renal Insufficiency Stage 3B w tubular necrosis, CPTSD w Fugue, MAYO CLINIC, MN patient, on & on. People simply don't know & thus, they ask. I'm working to have short, quick answers. For myself, STRESS literally could kill me. Tetany full body spasm cramp & I also fall sometimes, Orthostatic Hypotension. I've decided to "teach" rather then "bark". My day goes smoother, less work for my Ridley dog, & more people everyday learn something valuable to know. Just my opinion how I'm working to handle this issue. SMILES~
PTSD can cause sufferers to act in aggressive/defensive manners. Most of the time they don't even realize they are acting like that. She doesn't do it on purpose, it just kind of happens.
Its not agressive to me, whats wrong with protecting your rights for like the fifth time in the same store?
That WAS the manager, and they'd already educated them previously. Sometimes you have to use a little *spice*.
You expect everyone to know all disability laws regarding service dogs! Don't come at people with your bad attitude! Educate them Hun, instead of lawyer threats? You're the one making videos and shopping on Black Friday. YOU cause your own stress!
This video has nothing to do with black Friday. A business should know the laws regarding it.
peepslostsheep she has a Black Friday video posted and if you're prone to these health conditions and worried about getting frustrated with people's reactions to your service dog why the hell would you go out on Black Friday with those crowds! It's her attitude that's the problem!
Completely agree
Jane Doe The whole point of her having a service dog is so she can have a life that is as close to normal as possible. Why have a service dog if she should just stay indoors and avoid the world? Yes, being in crowded areas triggers her anxiety, but in order for her to go shopping, go out for dinner, go to events like birthdays, go on holiday, etc she has to be able to function in a crowd which is what her service dog helps her to do. It's unhealthy for anyone to just lock themselves in their home all the time, just because it is an inconvenience to you doesn't mean people with a disability should stay at home 24/7. The Black Friday video is one of those situations that is a good opportunity to see how Max does in such a crowded space, he did very well which would make her feel more comfortable going out in that situation again because he can handle it.
Oh and in regards to "You expect everyone to know all disability laws regarding service dogs!" Yes, if you are owning a place of business or are a manager at said business, it is your responsibility AS AN ADULT to educate yourself and your workers about these types of things, especially if a mistake like that will involve the law.
peepslostsheep What do you expect her too do stay home with no life at all? she has a service dog for a reason. And yes you should know at least some of these important issues.
You just go around looking for drama get over yourself
😂😂
This is her daily life oml.
She disabled comments on all her other videos because she getting called out on her drama. She’s just looking for trouble. Get a damn life.
Amber Martin She’s got PTSD, my god. Stop hating
I have absolutely no problem with service dogs being inside of any place that that person needs to be I am fully behind them but you do have a service dog vest and to alleviate confrontations you should be using that vest
by not using it you're only exacerbating the situation and perhaps intentionally trying to cause a confrontation put the vest on it'll be better for you better for the dog and the people around you even though maybe they don't care to have an animal inside someplace they understand the reason but you need to understand that a lot of people out there who take their dogs any place and they're not service dogs that's why you're giving that vest to show that your dog is special
Carol Markley so it's ok to put a warm best on a dog in 100% weather? And she has every right to decide not to have a vest on him. Just because things will be easier doesn't make them right. It's easier just not to care what kids do and let them do whatever, it's easier not to pay bills, it's easier not to put gas in the car, it's easier not to pay taxes.
S a b yeah it's easier do a whole lot of stuff but none of that has a damn thing to do with this dog situation no you don't have to put the vest on a dog but if you don't then don't whine and belly ache when people ask if it's a service dog you are intentionally creating confrontation at times and then you turn around and you film it you put it on UA-cam when it could have been avoided and don't talk to me about a hundred degree weather
Im from Texas and 100 degree temp.and those vest are not as hot as you think they are there vented the point is when you equate all this other stuff with putting a vest on a dog it's comparing apples and oranges it's not the same thing
ANY dog can wear a vest! Anyone can buy them. So a vest isn’t proof of being a service dog
As a handler I can tell you there are instances where wearing a vest does more harm than good for the dog. It can interfere with the dog tasking, Temps can be too hot or humid putting the dogs health at risk and endangering the handler, there are many reasons a dog may not be vested there is a reason ada states a vest is not required
I’m surprised how many people think anxiety = shyness or fear of confrontation
It can be. Depends on what type of anxiety you have.
You have to keep in mind that *most* people don’t know anything about service animals and what is/isn’t allowed.
By all means go ahead and educate them but you don’t need to be aggressive about it.
You are always so confrontational!!! Like you are above everyone else!!
Imagine getting that out of someone standing up for civil rights 🙄 can't relate I am not brain dead
You really think that the world revolves around you, don’t you? It is completely unnecessary to go in there and cause a scene.
Because discrimination should be tolerated.
I work at Marshalls. They just have a sign Service Dogs allowed. Some people do bring their small dogs that can fit in the cart. They don’t ask.
When a woman says you/you guys you better get a manger, when a woman says y’all you better run for the ceo
Lots of blaming the victim here. She’s literally just explaining the situation and telling them they’re breaking the law. THEY are the ones in the wrong. Stop blaming her for talking to the manager and telling her what the law is. It’s HER RIGHT.
sarasthoughts not everyone knows about the serive dog laws. And that law makes no sence because I could just walk into a random place with a random dog and say its a service dog they need to change that law.
pop corn
If you brought a random dog in, it could be kicked out the moment it misbehaved in any way.
peepslostsheep and I can train a dog to act the way I want. I can train it to act like a service dog when it's not.
Honestly, as long as the dog is well behaved, very few people care if you have it there. The danger is in untrained dogs, that cause distraction to service dogs, and who might attack them. There have been many cases where fully trained service dogs had to be washed out because they were attacked, and it made them too nervous.
Did you know Paris Hilton's Chihuahua was a "service dog"? The one she carried in her purse. You may say it was not, but neither I nor Paris has to give any proof, according to this video.
Honestly requiring the best isn’t against the law. The paperwork thing is though. Unless it’s an emotional support animal. Then paperwork is required. Only because they don’t have vests though. I don’t agree with the way she handled this at all to be honest.
Papyrus Senpai actually according to Ada it is illegal to require a vest. Also emotional support animals don't have public Access. And the only paperwork they require is a Dr note for housing and planes only.
Sabi Marcum oh ok. My mistake :)
Papyrus Senpai it's ok, common misconception. We just saw lots if discrimination video when weighing the idea of making our dog my mom's service dog so we studied all the laws and rights and over studied to make sure we did everything right.lol
Absolutely. It is sad that others make it difficult for disabled people. Having disabilities is enough already.
I feel like all of these problems could be avoidable if they made a license type card available for trained dogs. It doesn’t have to say anything on it besides that they have passed the service dog training.
I have a service dog and documentation from my doctor. I suffer PTSD from situations during my military career. I ALWAYS carry my documentation with me so that I can show it. The documentation just says that I need the service dog with me during my trips to public places, my doctor’s name, phone and the doctor’s psych. license number. I NEVER have a problem because I respect the stores and store personnel. That’s all. I never argue, I don’t even need to educate.
Not required hepa security it is no bodies business what I suffer from (Parkinson's disease& PTSD) the dog is for stability. But I don't have to have a note from my neurologist for people to see that.
Max is so handsome and such a good dog. Sorry this happened to you. You know how to deal with this situation correctly.
I know right its so crazy that someone would politely ask for a service dogs authenticity certification so that people dont take advantage of the program. Right?
Hailey Davis I know right.
@johno5757 that would prove her's isn't a real service dog aswell lol.
Roxxy The CRX no it doesn't. My service dog is owner trained and is not certified. This does not mean that she is not a service dog.
@@johno5757 there is no legal registration or certification in the US, and asling for any form of paperwork is highly illegal.
Respect you so much have really bad anxiety also. People are ignorant.
I work at a piggly wiggly (different state though) and I've been there for 3ish months now. I've seen 3 service dogs in my time there so far and not once has there been an issue. We don't have signs like this, and no one asks because it's not necessary. You can (usually) tell the difference between a sd and a 'regular ' dog. This is completely unnecessary on the stores behalf.
I have a type of anxiety that is very hard for me to cope with and very hard for me to calm down from. I'm not sure if I need a service dog for my anxiety. My anxiety consists of a racing heart, breathing problems, dizziness, and lightheadedness
Speak to your psychologist.. they need to "rx" one...
Pretty sure they don’t want your business anyways
You're the kind of person who gets pulled over and says "I know muh rights"
This is one of the first videos I have seen were you can comment. Now I can finally say that I love this channel being able to see all of her adventures. I also love the fact that she is spreading the word and educating the public about service animals.
I just got a service dog and watching videos like this makes me so mad. It’s true service dogs are allowed access and paperwork if someone would ask Isn’t a thing that needs to be provided. People don’t know what the process is to put a dog through training and for them to get certified . Education is key
The airlines now want all paperwork, prescription from the doctor, verification from the doctor and dog has to show it is trained. Just announced last night on the news. All must be done within 48 hours of the flight. May want to check this out.
Are you sure that's not for emotional support animals? Those do have prescriptions, but service dogs do not. Which airline?
@@peepslostsheep yah. Is legit. And it makes sense animals should be tested and confirm they can obey and their not faking it. Only fakers get affected. If you can't prove you have not right and if you make a scene you get kick out and ban Soo good luck walking.
I hope you read this Dominick.
My mother had epilepsy, I had severe anxiety mixed agoraphobia, it took me many years of therapy to get over the phobia alone, my anxiety still hooks on to me when I'm even at home.
While my mother was alive, I had to witness moments like this all the time.
I'm proud of what you do! Please keep it going!
I really hope the owner of the store should get fired. she had no right to treat you like that
If you watched this video, the store was clearly explained to about the law. They were agressive by having that obnoxious sign up.
I’ve been watching your videos and you’re soooo confrontational. I feel like you asked the question about the diapers so that they’d ask about your dog, as you knew they would. You can still educate people without such an attitude
I'm glad she's confrontational; people should be confrontational when the law is being broken!
As she should have u seen all those people who just walk up n attempt to touch her dogs who distracts the dog service dogs keeps her safe theres laws for people who need service animals n that store doesnt cover it n risk of fakes that can harm her more if ur life was at risk im sure u would do wat she does
Don’t tell her what to do. I suggest you look at your own controlling issues.
@Clarissa Hawkins sorry but she's doing the right thing to keep the laws going because STUPID PEOPLE!!! Don't get it that we need service dogs and they keep breaking the laws for this documentation that's against the law!! And it's very annoying so it does upset use that we HAVE TO Educate stupid people
Ok well they are breaking the law so who cares
I found that it's easier for people to know it's a service dog if you use a vest
I have a friend whom I love dearly, but she purposefully brings her untrained dog into stores like Walmart and claims its a service animal when it is not. It bothers me to no end because she takes advantage of the fact that it's illegal to ask for papers. :(
i feel like that could be a bit problematic because people could just claim it was a service dog
And that is literally why they put the sign up. Too many people were coming in with dogs and claimed they were service animals. I can definitely see where the shop is coming from.
Owen_newO ye I understood that
Owen_newO That’s still breaking the law. You want to bring in your dog that’s not a SD? Fine by me, I really don’t mind. BUT, at least TRY to make it seem like they’re a SD. Train them and at least five the illusion that they’re a SD.
why wasn't Max wearing his vest though? isn't that part of his training, to let him know when he's working?
Agreed my service dog does not wear a vest but he knows that when we go out he is working.
Tania Marais And it is too hot there so she took the vest off of him.
Tania Marais, they aren't required to wear a vest
Okay, I wasn't sure. Btw, I wasn't picking a fight, I asked so I could learn. Thank you for answering guys :)
Tania Marais Np.
I don’t think it’s fair to say the employee, who probably makes minimum wage, should know service dog laws. The onus should instead be on the company to provide proper training regarding these types of laws
people saying she’s too aggressive, it’s a serious issue for her, her service dog is her lifeline at times imagine that getting being ignorant about.
I dont see anything aggressive or offensive about it, she’s clearly mad at that paper and the person who ignorantly put that paper up. I dont know about anyone else, but If I was unknowingly breaking the law, I would want someone to straight up tell me instead of secretly reporting me. Thats what shes trying to do by asking for the manager.
I’m so glad I found this. I’m going through training my first service dog, after years I was finally diagnosed with mental health issues and hypoglycemia. ❤️❤️❤️
Everyday saying she is causing a scene, well I damn would be if my life depended on a dog, and knew this company had been told about this issue previously, so when I go in I get fed up. She and her dog probably face this issue many times and over time that was make anyone annoyed. Good on her for standing her ground. Ignorant people should be fined and lesson learned.
I have a service dog myself who is in training. And things like that is why I bring her into my work on my days off to Educate my coworkers as well as train my pup while learning her signals for my blood sugar. They know if I bring her in don't interact with her unless I bring her up and say "Hey, want to see if she will let you pet her?" Since she was previously abused and is a rescue I am teaching her regular customers are not to be interacted with but if one is in a uniform they can be trusted. So if me or my sister are alone shopping and we get lightheaded or pass out she knows okay this is a worker I can go get their help. But also teaching her if I say it's okay she can interact with the workers if not then walk on by or ignore them.
Another thing is I have been having problems with a worker at an Aldis near my apt and we have told him twice now not to interact with my pup and talking to her is illegal especially if we tell them not to. So it's a common problem I have noticed in general
I have the sort of the same problem as you. I have EXTREME anxiety from ptsd and I think I could benefit from a service dog but am not allowed to have one :/
I didnt know it was illegal to ask them to wear the vest. I thought they always wore the vest unless at home and not working (i know theyre still working but like they can sleep and stuff without it on)
Service dog vests are $20. On Amazon . So you're saying that anyone can walk in a store or restaurant with a dog and all I have to say is its a service dog and I'm cleared? Wow! Opens the door for crap ! Literally all over.
"So you're saying that anyone can walk in a store or restaurant with a dog and all I have to say is its a service dog and I'm cleared? "
Yes. If they're comfortable breaking federal, and probably state, law. If the dog misbehaves, you can still be kicked out.
Um, there are no papers to prove. If they educated themselves enough, they’d learn this. I actually had to ask my ASDI trainer to give me a specific certificate of training since we live abroad now. What’s extra annoying, certain other countries do not see Service Dogs as anything EXCEPT blind or hearing. If you traveled abroad (do not know if you have or not), you may run into issues with certain countries feeling your medical issues aren’t “service” related. I hate flying the domestic from where I am. My anxiety and stress levels go crazy high, and my chronic issues are worse. When I’m reunited with my dog, I feel so much better and he is crazy snuggly as he feels like I punished him. I love LOVE your videos. It’s informative, educational, and true. And, I agree with your statement about them being employees, so they need to know at least that much. Your dog is very well trained and I love his alerts to you. Good luck to you and thank you for continuing to educate where you go. People might get offended, but if they were the ones with the issues, they’d get peeved if laws were broken or ‘bent’.
When I come in contact with even a small amount of dog hair, my eyes swell up, I get hives on my arms and legs, my nose and throat fill with mucus, and sometimes even have trouble *breathing*. I am able to control my reactions with medication but I don't always have it with me. If stores let anyone walk in with a dog, no vest or certification, tons of people will bring their dogs in, and people like me will have to deal with their reactions. Only bring the dog in if you absolutely need it, and it is a fully trained service animal. These people likely have the same opinions. Its their store, not yours.
Stores HAVE to let people in without a vest or certification, because vests are not required and the ADA/DOJ doesn't recognize any certification.
"Its their store, not yours."
In order to run a store, they have to follow the law. Which states that they *must* allow service animals in, and that they legally CANNOT require *any* documentation.
Max is in training and is 100% necessary. He alerts her if she is about to faint so that she can lie down and doesn't fall down and hit her head.
Bob Smith learn the law.
peepslostsheep but they can kick them out if they want
Pineapple Juice if she can't realize she's gonna faint then she shouldn't be allowed to drive
I’ve watched like 5 videos and in each one you have an attitude... it’s like you go out just because you want to tell someone off or because you want to put up a video
Well it's not her fault for it PTSD can cause anger
To her, disabled means entitled. She craves confrontation yet says she has anxiety and PTSD 😒
The problem with this is people abuse the use of service animals. I don't have a problem with service animals in any public place, but when everyone starts bringing their animals in public places, it causes nothing but problems. I am personally afraid of dogs and would not like my grandchildren around one. Asking for verification is not that big of a deal. They are not asking about your illnesses and vesting your animals is a good way to instruct people not to handle them.
"Asking for verification is not that big of a deal"
It actually is a big deal. It's a huge deal. There is no paperwork to carry around that says it's a service dog. There is no legally recognized registration or certification for them. How would they verify that their dog is a service animal?
a person with a service dog does not need to show and kind of paper to prove it's a service dog. the only thing places are allowed to ask are these, what is the dog needed for and if it's a service dog nothing else.
I’m sorry but this lady is looking for trouble and lawsuits
Miniclem. Whether she is or not is irrelevant because the law is being broken and she has proof.
I understand that but this lady likes to cause a lot of “scenes” I understand there is a law tho
@@jacobclem4780 but there’s also facts.
@@mochiplays8383 DAWG THIS WAS TWO YEARS AGO WHEN I WAS 12
@@jacobclem4780 sorry-
Did the sign make you feel like you were going to faint?
I met a boy with a service animal at a comic con. I asked if it was a service animal and if I could pet it. I wasn’t expecting a yes, but he let me do so. I stroked it once because I didn’t feel comfortable distracting the sweet thing. That was one time. If I see people walking with service dogs, I usually just let them be and let their dogs work.
You were right to educate her again. Like you said, they're a public facility and the employees should know the laws when it comes to service animals. I work at a movie theater and our manager went over the 2 questions we are legally able to ask when it comes to service animals and what questions we are NOT allowed to ask according to the law.
Okay if it's not required to carry your license or vest then how is the store to verify that it's an actu service animal. By that logic I can walk into any store with my dog and say yeah he's a service animal. I work in retail. Every service animal I see enter our store has a vest with his cert. And stating what he's for. I.e. diabetic alert dog, epilepsy, autism, guide dog, etc
Louise Austin I do have knowledge. I also know animals have to pass certain certs to become a service dog like the canine good citizenship award. I also know your dog can be certified in special tasks such as a diabetic alert dog. No there is no online registry. But you don't just walk up to any dog and declare it a service dog.
Louise Austin they also have to pass their public access test. I've literally worked at the auburn center for service dog training.
Louise Austin public access test is literally required for any service dog or horse to be allowed in public. If they do not pass they cannot help their handler in public per distractions which is endangerment of both the owner and the dog. If they fail their public access they also are allowed to be removed from the premise for acting up or if the owner or establisment manager feels the dog is misbehaving
Actually, the other person is right. There is _no_ laws stating a service dog has to pass the Public Access Test or Good Canine Citizen test. Look it up on the ADA website -- the official, government one. I can link it, if you'd like. There are no certifications or tests or anything to stop someone from just saying their dog is a service animal (which is stressful for those of us with actual service dogs, but at the same time, we've kinda got our hands tied...) :/
ik I'm super super late and I just found your channel and ive been watching all you videos and I think you are an inspiration and you know I think you are an amazing person and all those dislikes can go buzz of because you are someone everyone should look up to and thank you for bringing this amazing channel to youtube
How often do people take family or untrained dogs into public places? I've never seen people exposing themselves and children and employees to the danger of their animal.
Y'all can't get mad at her, she wasn't mean and she stated that her and her mother have informed multiple workers of this illegal act and it wasnt dealt with.
Im sorry yall. I know you guys like her an all.. But she's just a little TOOOO aggressive...
Ariana Sagastume PTSD can cause people to sound and come off aggressive but that’s not what she means. Because of that they just snap back without even thinking about bc they were taken off guard.
No only that but some people just don't listen
Do you really have to make a big deal out of nothing?
Kylie Saramosing Breaking the law isn't 'nothing'
XxHatterxX nobody is going to go gasp about it. Like if a person is 12 and have social media and there birthday happens to be tomorrow
getting an instagram before you turn 13 isnt the same as denying people access rights. this store was breaking the federal law. it is against ADA for any public place to refuse service to someone bc they have a service dog. it is also illegal to ask for them to wear a vest. asking for paperwork is also illegal bc it doesn't exist. you dont get a certificate to show you have a SD
Kylie Saramosing please don't comment nonsense that you don't know about
She’s freaking crazy and so bored
As someone that lives in Alabama with a service dog, I can say that there are many people who do not know the rights of service animals and owners. I have have before been threatened that if I hadn't told what my specific condition was and showed papers I would be denied service at a restaurant. I don't blame you for being upset, especially at the manager who stood there like she didn't put the sign up.
Ok, so they have been told multiple times to take the sign down because it goes against federal law and they could get sued for it, yet they were stupid enough to not take the signs down but to not check if their rules were against the law as well? That seems like a common thing you should do before making a rule in a store that there are laws made for this sort of thing. 😑. Really people? Why? What happened to common sense? ... Bravo manger you just got sued.
U should just put the damn vest on🙄 omg 😒 if that's the case I could just bring my well behaved dog anywhere I want & people have to just trust whatever comes out of my mouth (people actually do that) 😂 doesn't make any sense. People will bother u and/or ask u to leave if it looks like a regular dog. That's common sense.
Vests are not required. Requiring vests and documentation is illegal.
you know you can buy your ordinary dog a vest as well. If that is your lousy excuse....
Gabzo Avro Yea but it takes an extra step then just walking in with a dog and calling it a service dog
Now if someone tries to pet her dog while she's bitching she can't get triggered cause no one's gonna no it's a service dog
peeplotsheep Then the LAW is WRONG!
What is considered a service animal? And why is it illegal to ask for paperwork?
The only service animal that will have any kind of papers is an emotional support animal. A emotional support animal can be any type from a cat to a bunny to a dog. I working service dog (trained to a specific service) does not have papers. It is illegal due to working dogs not having any papers.
WraithWanderer
Madi McCabe Some service dogs do not have paperwork because they didn't go through an organization that requires THEIR dogs to have it. It is legal for Service dogs to be owner-trained or trained by a professional dog trainer, and often they don't bother with conjuring up paperwork that isn't necessary. Some organizations give paperwork to show that the dog was trained by them, it's a kind of pride and recognition thing. That's why some have paperwork and some don't. As for why it isn't legal to ask for paperwork, that's because it isn't required by law.
A service dog is a dog that is trained to migrate a handlers disability. Legally, all the training that is required of a service dog is housetraining, and they must be under control (meaning if the dog pees, lunges/acts aggressively, damages/eats products, is excessively noisy, etc the facility can kick the dog out), and preform a trained task to migrate a handlers disability. Often service dogs with this minimal amount of training are in-home service dogs, meaning owners choose not to bring them into stores, but legally can.
Personally, I think SD laws should be altered to make a distinction between in-home SDs and public access trained SDs, but that's just me and really unrelated to your comment.
Lauren well said.
I understand that you guys think she is being aggressive but I would be too if I were her! She says her mom has come in multiple times and tells them every time and nothing has happened. It is illegal and “paperwork” doesn’t exist. The woman wasn’t really listening and just kept saying she doesn’t know the laws. She was trying to educate them. I’ve watched some of her videos (and others with a service dogs) and this seems to happen all the time whether it’s written or people ask for it. IT IS ILLEGAL and I’m sure she is just frustrated by the amount she has to tell people that.
You tell em! I feel your frustration.