I have a 2016 Subaru Forester 2.5i my Starlink radio touchscreen is frozen and I’ve tried all the steps that you recommended in this video and it did not work. Do you know of any other steps I can attempt?
Same on my 2016 crosstrek! Power+eject, power+tune, tune+eject, all do nothing even for as long as 20sec…. Guess it’s time to replace with an aftermarket system
Why didn't you mention WHICH buttons to press to reset the screen??? Are we supposed to guess by looking at your hand? This video is useless. You tell us there is a problem, Captain Obvious, but offer no solutions.
My 2018 Outback touring started doing all the other malfunctions others said here; calling my contacts randomly, beeping and jumping from station to station, all touch buttons dont respond at all, small dots beneath the screen (delamination). I never received a recall notice or a class action suit notice. When i brought it to my dealership attention i was told the time limit had passed for Subaru to replace. I could get on a 6 month waiting list and my cost would be $2600. Ridiculous. I cant find anyone to replace my unit (Houston TX) Any suggestions? I won't buy another Subaru.
Thank you for this helpful video. In addition to the freezing screen, my Subaru Outback 2018 infotainment system randomly calls the first of my favorite phone contacts, 5 times today, AND replays old voicemails instead of playing my audio book. Do you have any videos that address these issues? When I disconnect my USB cord, the radio blares at me. I hate this car. Thank you.
I have same issue. (Outback 2018) Not phone calls, but random acts of idiocy, like calling Subaru satellite and otherwise just making beeps and moving around system features..
Man a video with absolutely no answers for the real problem. It’s the main power input on the head unit. Take it apart and solder the bad connection on the mother board.
Does anyone know if there is an aftermarket radio that you can put in these cars to replace these junk factory radios? Subaru tech is total GARBAGE! Restart, reset, software updates, blah, blah, blah.. NONE OF THAT WORKS. Subaru gives you the run around and will not take responsibility. Replacement radios cost over $1000, and on top of that, they're not even available because so many cars need replacements and they can't make them fast enough. My advice: Don't by a Subaru under any circumstances. Subaru might have saved $20 on each car by putting in cheaply make tech, but they will ultimately LOSE by alienating customers like myself for life.
I'm about to order one from Crutchfield. Lots of forum posts recommend using them for replacement. Haven't settled on a specific unit but its less than half the price Subaru wants.
@@eliisaqui I haven't bought one yet to know. Been dealing with other stuff recently. Hoping things will settle down in the next few months so I can make the switch.
These touchscreens are most often delaminating so there's no fix and you can't turn off the touchscreen sound. Aftermarket units are available that are direct connect (steering wheel controls, back-up camera, etc) plus have more features. I got a JVC KW-V660BT for $621 installed.
I just purchased a direct replacement by JVC (retains CD, steering wheels controls, back-up camera). The radio itself was $300. With all of the cables & connections, faceplate, and installation it was $672 grand total. HOWEVER, I decided to forgo the GPS since it's on my smartphone and it would have increased the price of the radio about $400 more.
Thanks for the head up. Luckily I don't have a screen problem for my 2015 Outback. However I have to re-consider getting a 2024 Crosstrek for my daughter if it does have a prevalent screen problem. Subaru infotainment system is noticeably slower than the other competitors too.
Hi, Appreciate your information. I am a mechanical engineer with more than 30 years experience on car engines. I can say your video is at least one of the best. I haven't tried it but I trust it works well. Thanks.
Thank you for the excellent video and thorough explanation. Are there any aftermarket radios that I can replace the OEM radio that will cure these issues ? I just replaced my radio with a used one and the touch screen is frozen but everything else seems to work. Any suggestions would be appreciated. I can supply you with my email if it would be easier. Ciao, Claudio
I have a 2018 legacy. Found the lawsuit online, called my dealer and they insisted for 30 minutes that they had “never heard of this issue” and no such lawsuit existed
There is a problem within the head unit. It I believe melts the power input on the head unit mother board and you have to take it apart and solder the bad connection, that’s the fix
I have a 2018 Outback Premium, Touchscreen goes berserk, jumping from command to command. "Fingerprint" like blemishes are growing on the screen. Doing the reset procedure (Volume+Tuning+CD-eject") shuts off the system, but does not fix the problem. I simply go without music or apps. Backup camera still works. Warranty not in effect. Subaru wants $1800 for replacement, but there is a long waiting line. NEVER buying a Subaru again.
I have 2018 Outback too, and SAME problem you have mentioned! wow $1800 is a lot of money, I don't if I can sell this car with this defect to another person.
I have a 2018 Outback and same issue just came up this summer. Bubble like blemishes showing up on the screen and now it goes haywire pressing different commands non stop while I’m driving. This should be a recall given how many are experiencing the same issue.
@@jimmyg5569 you can call Subaru of America, they took care of expenses to replace new infotainment system, even though my car was out of warranty. I had to pay around $200 for everything (total was around $2200)
I have a 2015 legacy and the system has gone haywire. I turn on my car and it randomly plays a radio station, a cd (which it won't eject) or makes a phone call. The only control that responds to me is volume (but i can't turn it off). This is a safety issue. I've turned off Bluetooth so i can use my phone for podcasts and navigation, but now my State Farm safe driving app won't work and i may lose my discount. Held the buttons down several minutes and nothing happened. Can't get into settings. Anything else i can try?
Somebody pls help me i have a 2019 legacy and the screen just randomly presses on its own and turns off my music and it just started happening today. Idk what to do. Idk anything abt cars.
My 2018 Outback Touring with the 3.6L V-6 has had four dealer-supplied Subaru batteries in six years -- three free replacements, one crappier than the next, and the last one post-warrantee recommended by the dealer's repair shop being an extra-large one that I had to pay $100 extra. Now, six years after the car's purchase, and apparently after the lawsuit settlement for five-year coverage, the infotainment system freezes. Calling the repair shop, I was told I could bring it in for a fee or verify it has a software update, which the staffer said happens automatically if it's within wifi range. The screen functions intermittently: Working, frozen, working, frozen. Up until a week ago, I attempted to convince my wife to buy an Impreza. Now? Toyota or Honda. I cannot believe how disappointing is the Outback's quality, or lack of quality.
Anyone have any issues where your phone is connected via Bluetooth and when audio is playing it’s repeatedly pauses and unpauses? It’s extremely annoying that this is happening.
I have a 2016 Subaru Forester 2.5i my Starlink radio touchscreen is frozen and I’ve tried all the steps that you recommended in this video and it did not work. Do you know of any other steps I can attempt?
Same on my 2016 crosstrek! Power+eject, power+tune, tune+eject, all do nothing even for as long as 20sec…. Guess it’s time to replace with an aftermarket system
I have a 2018 crosstrek. I cleaned the screen and messed it up. I held down radio, power and tune for 10 seconds it reset radio. Fixed issue.
Same here. I guess don’t use Clorox wipes at all. I have used windex in the past and it worked
me three
Bro just saved me a 700 buck repair 😂
Thank you for the easy fix
you’re a life saver man worked for me
Why didn't you mention WHICH buttons to press to reset the screen??? Are we supposed to guess by looking at your hand? This video is useless. You tell us there is a problem, Captain Obvious, but offer no solutions.
He literally said “CD EJECT VOLUME TUNE/SCROLL” ?
@@kitn.6130 So 3 buttons to press and hold simultaneously? (I was confused too)
My 2018 Outback touring started doing all the other malfunctions others said here; calling my contacts randomly, beeping and jumping from station to station, all touch buttons dont respond at all, small dots beneath the screen (delamination). I never received a recall notice or a class action suit notice. When i brought it to my dealership attention i was told the time limit had passed for Subaru to replace. I could get on a 6 month waiting list and my cost would be $2600.
Ridiculous.
I cant find anyone to replace my unit (Houston TX) Any suggestions?
I won't buy another Subaru.
Thank you for this helpful video. In addition to the freezing screen, my Subaru Outback 2018 infotainment system randomly calls the first of my favorite phone contacts, 5 times today, AND replays old voicemails instead of playing my audio book. Do you have any videos that address these issues? When I disconnect my USB cord, the radio blares at me. I hate this car. Thank you.
I have same issue. (Outback 2018) Not phone calls, but random acts of idiocy, like calling Subaru satellite and otherwise just making beeps and moving around system features..
Do you have bubbles under the glass caused by delaminating
@@bennyg6115 I do
Yes same here
@@bennyg6115I have bubbles yeah
Man a video with absolutely no answers for the real problem. It’s the main power input on the head unit. Take it apart and solder the bad connection on the mother board.
Do you know where to find a video for taking the main power input on the head unit apart and soldering the bad connection on the motherboard?
Does anyone know if there is an aftermarket radio that you can put in these cars to replace these junk factory radios? Subaru tech is total GARBAGE! Restart, reset, software updates, blah, blah, blah.. NONE OF THAT WORKS. Subaru gives you the run around and will not take responsibility. Replacement radios cost over $1000, and on top of that, they're not even available because so many cars need replacements and they can't make them fast enough. My advice: Don't by a Subaru under any circumstances. Subaru might have saved $20 on each car by putting in cheaply make tech, but they will ultimately LOSE by alienating customers like myself for life.
I'm about to order one from Crutchfield. Lots of forum posts recommend using them for replacement. Haven't settled on a specific unit but its less than half the price Subaru wants.
@@tebodmdid it work for you?
@@eliisaqui I haven't bought one yet to know. Been dealing with other stuff recently. Hoping things will settle down in the next few months so I can make the switch.
Currently have 3 Subarus and I will never buy another. Can't wait to get rid of these.
I'm with you! I just bought my 2018 and have buyer's remorse.
These touchscreens are most often delaminating so there's no fix and you can't turn off the touchscreen sound. Aftermarket units are available that are direct connect (steering wheel controls, back-up camera, etc) plus have more features. I got a JVC KW-V660BT for $621 installed.
I just purchased a direct replacement by JVC (retains CD, steering wheels controls, back-up camera). The radio itself was $300. With all of the cables & connections, faceplate, and installation it was $672 grand total. HOWEVER, I decided to forgo the GPS since it's on my smartphone and it would have increased the price of the radio about $400 more.
Thanks for the head up. Luckily I don't have a screen problem for my 2015 Outback. However I have to re-consider getting a 2024 Crosstrek for my daughter if it does have a prevalent screen problem. Subaru infotainment system is noticeably slower than the other competitors too.
Don't do it! My neighbor has a brand new Subaru....many problems
I echo that. Our Subaru is trash. Going back to Hondas after this.
How do we apply for the class action lawsuit if it is still open?
Hi, Appreciate your information. I am a mechanical engineer with more than 30 years experience on car engines. I can say your video is at least one of the best. I haven't tried it but I trust it works well. Thanks.
😂😂😂
Thank you for the excellent video and thorough explanation.
Are there any aftermarket radios that I can replace the OEM radio that will cure these issues ? I just replaced my radio with a used one and the touch screen is frozen but everything else seems to work. Any suggestions would be appreciated. I can supply you with my email if it would be easier. Ciao, Claudio
I have a 2018 legacy. Found the lawsuit online, called my dealer and they insisted for 30 minutes that they had “never heard of this issue” and no such lawsuit existed
same thing, my dealership refused to believe! they want to me come and run a diagnostics for $250
I have a 2019 legacy total mess keeps changing stations or frozen . Even after resetting.
There is a problem within the head unit. It I believe melts the power input on the head unit mother board and you have to take it apart and solder the bad connection, that’s the fix
Any video showing how to do this?
I have a 2018 Outback Premium, Touchscreen goes berserk, jumping from command to command. "Fingerprint" like blemishes are growing on the screen. Doing the reset procedure (Volume+Tuning+CD-eject") shuts off the system, but does not fix the problem. I simply go without music or apps. Backup camera still works. Warranty not in effect. Subaru wants $1800 for replacement, but there is a long waiting line. NEVER buying a Subaru again.
I have 2018 Outback too, and SAME problem you have mentioned! wow $1800 is a lot of money, I don't if I can sell this car with this defect to another person.
I have a 2018 Outback and same issue just came up this summer. Bubble like blemishes showing up on the screen and now it goes haywire pressing different commands non stop while I’m driving. This should be a recall given how many are experiencing the same issue.
@@jimmyg5569 you can call Subaru of America, they took care of expenses to replace new infotainment system, even though my car was out of warranty. I had to pay around $200 for everything (total was around $2200)
2018 Legacy, same issue… extremely distracting and unsafe. There’s gotta be a lawsuit for this
I have a 2015 legacy and the system has gone haywire. I turn on my car and it randomly plays a radio station, a cd (which it won't eject) or makes a phone call. The only control that responds to me is volume (but i can't turn it off). This is a safety issue. I've turned off Bluetooth so i can use my phone for podcasts and navigation, but now my State Farm safe driving app won't work and i may lose my discount. Held the buttons down several minutes and nothing happened. Can't get into settings. Anything else i can try?
What do I do if the screen keeps rebooting without turning on completely?
Somebody pls help me i have a 2019 legacy and the screen just randomly presses on its own and turns off my music and it just started happening today. Idk what to do. Idk anything abt cars.
My 2018 Outback Touring with the 3.6L V-6 has had four dealer-supplied Subaru batteries in six years -- three free replacements, one crappier than the next, and the last one post-warrantee recommended by the dealer's repair shop being an extra-large one that I had to pay $100 extra.
Now, six years after the car's purchase, and apparently after the lawsuit settlement for five-year coverage, the infotainment system freezes. Calling the repair shop, I was told I could bring it in for a fee or verify it has a software update, which the staffer said happens automatically if it's within wifi range. The screen functions intermittently: Working, frozen, working, frozen.
Up until a week ago, I attempted to convince my wife to buy an Impreza. Now? Toyota or Honda. I cannot believe how disappointing is the Outback's quality, or lack of quality.
Our 2018 Outback screen has a demon. Time for a dealer visit.
I have a 2019 Impreza and it just went blank. Gonna give these a try
Talked to a Subaru tech to today. He said the screen is delaminating no fix.
My screen will just go black sometimes 🤦🏻♀️ 2020 crosstrek
I’m on my 2nd screen on my 2021 ascent and now my screen is white and doesn’t work at all looks like I’ll be getting another screen 😡
Anyone have any issues where your phone is connected via Bluetooth and when audio is playing it’s repeatedly pauses and unpauses? It’s extremely annoying that this is happening.
The problem is likely the Digitizer based on the delaminating Situ
Why do they include A/C functions into it 🤦♂️
How do I reset my 2014 Subaru forester infotainment system??? Anyone???? Plzzzz
I'm already experiencing this in my 2022 outback wilderness😢
Best option, put one thumb in your mouth, the other in your butt...then restart the engine and switch thumbs. Works like a charm...
it's amazon how $100 smart phone has better hardware then a $36,000 car.