Just cannot believe how complicated this is with the technology these days. The manual doesn't help a great deal either. It did not stress to push down. Thank god ABT produced this vid....l am so grateful. Also disappointed no other helpful vids not out there on tube for this.
Honestly I was ready to go buy a new one due to the force needed to break the seal, but once the hepa filter has been removed once, it'll pop out easy after that. Should be a point of sales service to show the customer the first time.
The first run on this machine i vacuumed over an area i pre-vacuumed with another hepa vac that emits 0 smell from the exhaust... this unit st started emitting odors instantly the whole hx2 motor smells like dried up cat pee. Im done. Sending this unit back
Once push the centre down, you really need to turn it clockwise with force, I know it sounds scary, but that’s how it opens. This part is worse than hx1
Oh good lord, I finally opened it 🎉 now to put it back together so I can do it again and again until it gets looser. I have three cats in the house and this vacuum is the best I have ever used for the fluff.
Good work Abt electronics. This process wasn't straight forward. I sell these vacuums and I was gonna make a video to post but saw yours. Two tips. One you mentioned is that it takes a bit of effort to unlock the filter. You turn it clockwise but it takes a bit of effort. The other tip not mentioned in this video is to lightly bang the fine dust filter against a trash can or if have another vacuum use that to suck the stubborn fine dust away from the filter. A clogged dust filter is the #1 reason this vacuum would stop performing well. Thank you Abt.
Thanks from the UK for this video! I absolutely love the (very expensive) HX2 for many reasons but my first go trying to empty the dirt container was a nightmare trying to follow the manual instructions. It was so frustrating that I searched for a video explainer and found yours... So finally I can now get on with the vacuuming! In its actual operation at least the HX2 is the best vacuum I've ever owned. Thanks again, Miele should put this video on their website.
@weaverdetails4747 It takes more effort than you might think. You need to push down on the top as you're turning it clockwise to get it to release. It loosens up the more times you go through the process.
@JulieSmith-zo2vi You have to push down pretty hard on the top part as you're turning it clockwise. It breaks in after you do it a few times and becomes easier, but the first couple times require more effort.
The video was helpful to help to remove the filter, but, the comment in the video to press and turn like a chilld-proof lead was incaccurate. Not necessary to press at all. The trick was a good grip and enough force. A right tool (e.g. wide enough wrench) can help just to improve the leverage initially, and then (after seeing how it works) you might be able to open with your hands. There is a learning curve, not addressed in the manual. We unanimously concluded that the filter removal was poorly engineered (to the point you start thinking it this part is defective).
Couldn’t get filter out no matter how hard I tried. However I did take that central part outside and blew it with the blower vac and that worked an absolute treat. 👌👌👌
Just adding another comment. Thank you for this video, I was going mad. I already own the first model and the simple LIFT of the fine dust filter with a much better designed part to grip is so much easier. It is under product care here in Australia because of a broken clip between dust canister and suction tube but I know they will just throw it to the tip and give me my credit, so I will be asking to keep it and continue vacuuming with a piece of masking tape around the tube and canister to hold together. But the main reason for me keeping is for the battery and the fact that the brand new HX2 I struggled with for an hour with to open the fine dust canister, is too powerful for 2 rugs in my home (even on min speed), whereas the HX1 does them wonderfully. Anyway, I just wanted to comment that the main reason this fine dust canister is so hard to open is because the grooves to put your fingers in, are not deep enough. I have very weak wrists and struggled until I must have just got it at the right position. I then redid it 5 times until it loosened up and I knew exactly how to continue doing it. Apparently I have been told this vacuum is being discontinued and I found it hard to find a store that had one in stock. Which is why I had to buy from another store and not use my product care to have it replaced from the store I got my first one from, they have taken it off their product catalogue. I also chose this vacuum because of my wrists and I can not use any other sort that has the heavier part sitting up at the handle. The option to have the heaviest part down the bottom with this one has been a godsend. All this vacuum needs is a much better designed dirt removal system and it is perfection.
Thanks for the video. Makes it clear how to do it. The brush on mine keeps stopping to spin when I vacuum the dog beds - microfiber material covered beds. On lowest suction obviously with the cat&dog model. Any tip how I can fix that?
@nb8710 We're happy the video was helpful! It's certainly not the most straightforward process, but once you do it a couple times the canister seems to loosen up a little and makes it easier.
Perhaps they have redesigned the top that needs to be turned clockwise to unlock the (white) filter because I just purchased in Ontario, Canada (perhaps the North American version is different from another region's?) a TriFlex HX2 Pro and it was trivial to get the filter out, almost too easy. I just had to turn the top piece clockwise and it pops right out. Just as simple to put it back in with a counter clockwise twist. I was getting scared reading all the comments about how difficult it was to open but it was effortless.
My gripe is the motor somehow bypass the hepa filter an let in heaps of odors. Another hepa vacuum i pre went over the same spot didnt exhaust any smells so an actual hepa filter working unlike the hx2 failed first go on an a pre vacuum surface. Its good other than that But makes you wonder how efficient the hepa 99.9% claim match up
Hi there: one question please : i have got theTriFlex HX2 performance , but the original broom that come with doesn’t light up. is it okay ? or there is many types. thanks in advance for ur answer.
@mohamedjebril6644 There are models in the HX2 lineup that do not come with an illuminated cleaning head. However, if you can see a light bar on yours and it's just not lighting up then there may be a problem.
Despite your demo, I am unable to remove that inner filter. Any magic trick beside pushing down hard? Even my husband was unable to get it. Please help!!!
I bought this after getting frustrated with my Dyson not quite picking all the dog fur, despite being their Animal Control version. Although this Miele does a much better job of vacuuming, Dyson's design to dump and clean the cannister is far simpler and quite effective. My other frustration with Miele vacuum products (I also have Miele cannister vacuum) is the small bag & cannister capacity for dirt/fur/stuff vacuumed up. America is dealing with serious dirt, Miele!!!! Evidently more so than the European market.
Is the white inner filter supposed to get dirty? Mine is getting gray colored near the bottom and how should it be cleaned. Is there a dust leak somewhere in the canister or is it ok? Had it for 2 weeks
oh. my LORD. I cannot for the life of me get this thing open! I've followed these very HELPFUL directions and mine still won't open. For something so expensive, should it be this dang difficult?
I just cannot open the fine dust filter. All other parts come off easily enough but been trying to remove the fine dust filter to no avail. Please help
Had the same problem. I would never do it with my hand. Take the large filter out, let someone hold it, get a good grip with pliers and turn clockwise. Filter pops out. Miele needs to improve on that 😅
@sophieliao1494 You can wipe the housing out with a damp cloth, but do not use any water on the filter. Miele says specifically that water can damage the filter.
@andrealongchaya3752 Miele says not to use any water on the filter. You can use a damp rag to wipe out the dust bin, but no water should be used on the filter.
We've had 2 of these vacs and BOTH HAVE FAILED. The square drive that rotates the brush roller always strips and this is very bad design fault. If using plastic (as Miele do) it should be much larger to withstand the friction of the brush on carpets. Or, if they still want to use such a small drive dog to spin the brush, it must be made of metal, perhaps aluminum.
Ok….I am going to beg for some help…..hard to believe the filter ;pops out….I consider myself to be fairly strong but I have to stop myself from throwing it across the room….HELP…..PLEASE!!!
@rubytuesday1345 No, Miele says specifically not to use water on the filter or pre-filter. They say you can use a damp cloth to clean out the dust bin, but no water should be used on the filters.
@@abtelectronicsThanks for the reply. Unfortunately, the vac really starts to smell if you have dogs (which after all is what the vac is advertised as being intended for). Wiping out the filter with a damp cloth does not clean it sufficiently to remove the smell. is it intended that the filter is replaced? Seems a very expensive solution.
@irem3786 If it was purchased from Abt and you live in the Chicagoland area, please feel free to bring it by the store and we'd be happy to show you how to do it in person.
@CarolAnn61 One of the hardest parts is finding the right grip on the canister and the top of the filter. You'll need to push down harder than you might think on the top as your twisting it clockwise. Once you're able to get the filter out a couple times it loosens up a little which makes it easier for future cleanings.
It is not straightforward, but the trick is indeed good grip + enough force. A right tool (e.g. wide enough wrench) can help just to improve the leverage. We thought at first that the filter mount is broken, but it was a learning curve.
@@leonidych725 that’s fine for someone that isn’t over 60 and getting arthritic. These things are suppose to make our lives easier but they don’t consider all age groups etc
not an easy ckeab esoecuakkt fir ikder oeioke, wgeb they say "this is when it gets tricky" believe them. It is not easy to do. If I could I would have returned mine for that reason alone.
@mnmkmkm If you purchased yours from Abt please stop by the store and we'll open it up for you. It is definitely not the easiest process the first couple times. Once you get it open a couple times it seems to loosen up and gets easier.
@@abtelectronics I did, but shipped to Florida. I stand by my comment. Let me phrase this in contemporary lingo. This item discriminates against elderly, but was in fact very bad design.
@mnmkmkm We certainly want you to be happy with your purchase. Please send your contact information to us at youtube@abt.com and we'll have one of our general managers reach out to try and come up with a resolution.
It s been 2h and I am still on it. Such a beautiful machine with the shittest filter mechanism.
Just cannot believe how complicated this is with the technology these days. The manual doesn't help a great deal either. It did not stress to push down. Thank god ABT produced this vid....l am so grateful. Also disappointed no other helpful vids not out there on tube for this.
This video is far more helpful than anything Miele has posted. THANKS!
@lauramilne4363 We're glad it helped! Thanks for watching.
Jesus! I thought it is impossible to clean the fine filter! Thanks for demonstrating it in a very detailed manner.
THANK YOU. THIS IS THE MOST RIDCULOUSLY COMPLICATED WAND VACUUM. WTF???
What a wonderful clear video - thank you!
Oh WOW! That was some pressure I needed to apply for the first try! Thanks so much for showing us how to do this.
Yup, thought i would break it lol
Honestly I was ready to go buy a new one due to the force needed to break the seal, but once the hepa filter has been removed once, it'll pop out easy after that. Should be a point of sales service to show the customer the first time.
This filter open mechanism is evil and awful, I can’t do it, I hate this
I second this
Mer too. I regret buying this vacuum cleaner
The first run on this machine i vacuumed over an area i pre-vacuumed with another hepa vac that emits 0 smell from the exhaust... this unit st started emitting odors instantly the whole hx2 motor smells like dried up cat pee. Im done. Sending this unit back
Me too.. I regret so much. I will never buy again from this evil brand!
Once push the centre down, you really need to turn it clockwise with force, I know it sounds scary, but that’s how it opens. This part is worse than hx1
Thank you so much. I would never have been able to open the filter without your guidance.
THANK YOU! This advice works but you do have to press down really hard and twist.
Thank you so so much! This is the only video that helped us to open the filter part.❤
I would never have understood this from the instruction leaflet. good job and german engineering @miele
WOW! For something so $$$$ you would think there would be an easier way to clean the canister.
Oh good lord, I finally opened it 🎉 now to put it back together so I can do it again and again until it gets looser. I have three cats in the house and this vacuum is the best I have ever used for the fluff.
Thank you, very helpful demo...
Thank you. Very helpful.
Good work Abt electronics. This process wasn't straight forward. I sell these vacuums and I was gonna make a video to post but saw yours. Two tips. One you mentioned is that it takes a bit of effort to unlock the filter. You turn it clockwise but it takes a bit of effort. The other tip not mentioned in this video is to lightly bang the fine dust filter against a trash can or if have another vacuum use that to suck the stubborn fine dust away from the filter. A clogged dust filter is the #1 reason this vacuum would stop performing well. Thank you Abt.
Thanks from the UK for this video!
I absolutely love the (very expensive) HX2 for many reasons but my first go trying to empty the dirt container was a nightmare trying to follow the manual instructions. It was so frustrating that I searched for a video explainer and found yours... So finally I can now get on with the vacuuming! In its actual operation at least the HX2 is the best vacuum I've ever owned.
Thanks again, Miele should put this video on their website.
@ObserverDingue We're glad the video helped!
Thank you so much. I would not have worked it out myself. It's not the most intuitive system.
I’ve been trying to take this filter out for 30 minutes. Im worried I’m going to break it.
@weaverdetails4747 It takes more effort than you might think. You need to push down on the top as you're turning it clockwise to get it to release. It loosens up the more times you go through the process.
@@abtelectronics thanks! I absolutely love this vacuum but geewhiz that center filter was tough to get out.
I’m still trying after months! Curry’s have tried John Lewis have tried!
@JulieSmith-zo2vi You have to push down pretty hard on the top part as you're turning it clockwise. It breaks in after you do it a few times and becomes easier, but the first couple times require more effort.
Thankyou. Finally done it. I think I was so scared of breaking it 😢
The video was helpful to help to remove the filter, but, the comment in the video to press and turn like a chilld-proof lead was incaccurate. Not necessary to press at all. The trick was a good grip and enough force. A right tool (e.g. wide enough wrench) can help just to improve the leverage initially, and then (after seeing how it works) you might be able to open with your hands. There is a learning curve, not addressed in the manual. We unanimously concluded that the filter removal was poorly engineered (to the point you start thinking it this part is defective).
Thank you, thank you so much! I tryed to remove the inside Filter untill my fingers hurts. No it has worked with your help. 🥰
@Bridgi13 We're happy to hear the video helped!
Thanks for showing this video certainly not the easiest thing to take apart
Couldn’t get filter out no matter how hard I tried. However I did take that central part outside and blew it with the blower vac and that worked an absolute treat. 👌👌👌
Just adding another comment. Thank you for this video, I was going mad. I already own the first model and the simple LIFT of the fine dust filter with a much better designed part to grip is so much easier. It is under product care here in Australia because of a broken clip between dust canister and suction tube but I know they will just throw it to the tip and give me my credit, so I will be asking to keep it and continue vacuuming with a piece of masking tape around the tube and canister to hold together. But the main reason for me keeping is for the battery and the fact that the brand new HX2 I struggled with for an hour with to open the fine dust canister, is too powerful for 2 rugs in my home (even on min speed), whereas the HX1 does them wonderfully. Anyway, I just wanted to comment that the main reason this fine dust canister is so hard to open is because the grooves to put your fingers in, are not deep enough. I have very weak wrists and struggled until I must have just got it at the right position. I then redid it 5 times until it loosened up and I knew exactly how to continue doing it. Apparently I have been told this vacuum is being discontinued and I found it hard to find a store that had one in stock. Which is why I had to buy from another store and not use my product care to have it replaced from the store I got my first one from, they have taken it off their product catalogue. I also chose this vacuum because of my wrists and I can not use any other sort that has the heavier part sitting up at the handle. The option to have the heaviest part down the bottom with this one has been a godsend. All this vacuum needs is a much better designed dirt removal system and it is perfection.
Thanks for the video. Makes it clear how to do it.
The brush on mine keeps stopping to spin when I vacuum the dog beds - microfiber material covered beds. On lowest suction obviously with the cat&dog model. Any tip how I can fix that?
Is it a very complicated brain who build it, very solid but very complicated and not so easy 🤯 thank you for your help 👍
@nb8710 We're happy the video was helpful! It's certainly not the most straightforward process, but once you do it a couple times the canister seems to loosen up a little and makes it easier.
Perhaps they have redesigned the top that needs to be turned clockwise to unlock the (white) filter because I just purchased in Ontario, Canada (perhaps the North American version is different from another region's?) a TriFlex HX2 Pro and it was trivial to get the filter out, almost too easy. I just had to turn the top piece clockwise and it pops right out. Just as simple to put it back in with a counter clockwise twist. I was getting scared reading all the comments about how difficult it was to open but it was effortless.
I have been also trying for ages, even rang Miele, this is just too difficult, it should not be so hard
So much better than the useless “videos” produced by Miele.
My gripe is the motor somehow bypass the hepa filter an let in heaps of odors. Another hepa vacuum i pre went over the same spot didnt exhaust any smells so an actual hepa filter working unlike the hx2 failed first go on an a pre vacuum surface. Its good other than that But makes you wonder how efficient the hepa 99.9% claim match up
Hi there: one question please : i have got theTriFlex HX2 performance , but the original broom that come with doesn’t light up. is it okay ? or there is many types. thanks in advance for ur answer.
@mohamedjebril6644 There are models in the HX2 lineup that do not come with an illuminated cleaning head. However, if you can see a light bar on yours and it's just not lighting up then there may be a problem.
Despite your demo, I am unable to remove that inner filter. Any magic trick beside pushing down hard? Even my husband was unable to get it. Please help!!!
I bought this after getting frustrated with my Dyson not quite picking all the dog fur, despite being their Animal Control version. Although this Miele does a much better job of vacuuming, Dyson's design to dump and clean the cannister is far simpler and quite effective. My other frustration with Miele vacuum products (I also have Miele cannister vacuum) is the small bag & cannister capacity for dirt/fur/stuff vacuumed up. America is dealing with serious dirt, Miele!!!! Evidently more so than the European market.
Is the white inner filter supposed to get dirty? Mine is getting gray colored near the bottom and how should it be cleaned. Is there a dust leak somewhere in the canister or is it ok? Had it for 2 weeks
@eirikuringi Yes, that filter will get dirty as well.
oh. my LORD. I cannot for the life of me get this thing open! I've followed these very HELPFUL directions and mine still won't open. For something so expensive, should it be this dang difficult?
Push and turn - as hard as you can. If you are concerned about breaking it, that is about the correct amount of pressure. 🤣😂😆
I just cannot open the fine dust filter. All other parts come off easily enough but been trying to remove the fine dust filter to no avail. Please help
If I use water,i change the filter and it is ok then?
Yes your video was clear however, I still can't remove the filter, I am so frustrated
@lisa8716 If you purchased yours from Abt and you live in the area please bring it by the store and we will be happy to show you in person.
Had the same problem. I would never do it with my hand. Take the large filter out, let someone hold it, get a good grip with pliers and turn clockwise. Filter pops out. Miele needs to improve on that 😅
I tried many times to get the filter to release and its impossible Had to take to my Meile store to have it done ...
I just simply CANNOT REMOVE THE FILTER...!!! I followed tho video TO THE LETTER, and when i "push down", the top knob just LOCKS... ANY SUGGESTIONS???
Can you wash the filter and housing?
@sophieliao1494 You can wipe the housing out with a damp cloth, but do not use any water on the filter. Miele says specifically that water can damage the filter.
mine has same model but with cat and dog benefits. I still cant remove the filter, i think it is impossible
Need the strength of my husband to removed the filter out.Can I wash the filter though?
@andrealongchaya3752 Miele says not to use any water on the filter. You can use a damp rag to wipe out the dust bin, but no water should be used on the filter.
We've had 2 of these vacs and BOTH HAVE FAILED. The square drive that rotates the brush roller always strips and this is very bad design fault. If using plastic (as Miele do) it should be much larger to withstand the friction of the brush on carpets. Or, if they still want to use such a small drive dog to spin the brush, it must be made of metal, perhaps aluminum.
Did you get a new vacuum to replace it? Any recommendations?
Ok….I am going to beg for some help…..hard to believe the filter ;pops out….I consider myself to be fairly strong but I have to stop myself from throwing it across the room….HELP…..PLEASE!!!
Advice: when you get the filter out, use wd40 to luber the plastic sides inside
so you can't close the dust lid without getting your hands dirty... clever engineering
Can you wash the filtre?
@rubytuesday1345 No, Miele says specifically not to use water on the filter or pre-filter. They say you can use a damp cloth to clean out the dust bin, but no water should be used on the filters.
@@abtelectronicsThanks for the reply. Unfortunately, the vac really starts to smell if you have dogs (which after all is what the vac is advertised as being intended for). Wiping out the filter with a damp cloth does not clean it sufficiently to remove the smell. is it intended that the filter is replaced? Seems a very expensive solution.
i can literally still not get mine to open how much f-ing force do you need for that😭
its beden 3 monts and i am unable to do it
@irem3786 If it was purchased from Abt and you live in the Chicagoland area, please feel free to bring it by the store and we'd be happy to show you how to do it in person.
Va rugam sa avem și în limba română Am cumpărat un aspirator Va mulțumim
Still can’t open the filter. NOT user friendly- I will have to take it to a store and get someone to show me.
@CarolAnn61 One of the hardest parts is finding the right grip on the canister and the top of the filter. You'll need to push down harder than you might think on the top as your twisting it clockwise. Once you're able to get the filter out a couple times it loosens up a little which makes it easier for future cleanings.
Same here. I am turning the filter since 30 minutes and I don't manage to remove it 😢😢😢
It is not straightforward, but the trick is indeed good grip + enough force. A right tool (e.g. wide enough wrench) can help just to improve the leverage. We thought at first that the filter mount is broken, but it was a learning curve.
@@leonidych725 that’s fine for someone that isn’t over 60 and getting arthritic. These things are suppose to make our lives easier but they don’t consider all age groups etc
Nearly ruined my thumb as it sat so hard. A wrench did it then!! (beeing ashamed as a german of that)
How do you clean the white filter on the inside? Smells like dog.
This is actually ridiculous..even the guys at Godfrey’s couldn’t get it out
not an easy ckeab esoecuakkt fir ikder oeioke, wgeb they say "this is when it gets tricky" believe them. It is not easy to do. If I could I would have returned mine for that reason alone.
Biggest piece of garbage I ever wasted my money on. I can’t get filter out. Period. These need a recall. This is nuts
@mnmkmkm If you purchased yours from Abt please stop by the store and we'll open it up for you. It is definitely not the easiest process the first couple times. Once you get it open a couple times it seems to loosen up and gets easier.
@@abtelectronics I did, but shipped to Florida. I stand by my comment. Let me phrase this in contemporary lingo. This item discriminates against elderly, but was in fact very bad design.
@mnmkmkm We certainly want you to be happy with your purchase. Please send your contact information to us at youtube@abt.com and we'll have one of our general managers reach out to try and come up with a resolution.
Too much work. I guess i'm gonna stick to bagged vacuums.
Typical German over-engineering. Change my mind about buying one of these.