Watch This Video Before You Sign Up for Visible Wireless!
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- Опубліковано 22 тра 2024
- AUGUST 2023 UPDATE: Visible has lowered the regular price of its base plan from $30 to $25; no promo code is needed! michaelsaves.com/cell-phones/...
See my updated video with Jeremy Bolton here: • Visible Dropped the Pr...
Verizon-owned Visible launched two new unlimited data plans in August 2022, but some users experienced issues with customer service during the transition. In today's video, I asked Visible Chief Commercial Officer Jeremy Bolton about what happened. We also discussed the differences between Visible's $30 and $45 plans, phone deals, and what's next for legacy Visible members who are on Party Pay plans. Thank you to Jeremy for taking the time to answer these questions.
Learn about Visible's 15-day free trial: visible.pxf.io/QOGPEP
Read my Visible review here: michaelsaves.com/cell-phones/...
Check out my new Mint vs. Visible comparison: michaelsaves.com/cell-phones/...
CHAPTERS:
0:00 Introduction
0:32 Breaking Down Visible's New Plans
1:56 Network Experience Factors
5:13 Customer Service Issues
8:47 How Visible's Phone Deals Work
10:34 What's Next for Legacy Visible Customers?
13:13 Incentives for Existing Customers
14:04 What's Surprising About the Visible Customer
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I just signed up with visible 3 weeks ago, i live in a rural area so i dont get a signal with any other carriers but verizon so i was so excited when i found visible because i cant afford verizon plan thats post paid because i cant work outside my house because my mother has severe Dementia,I moved into her house to care for her, im her only caretaker. I prey i dont have to change my plan, i only pay $25 a month, its honestly all i can afford
Stumbled upon this channel by mistake, but I have to say the Michael is asking ALL the right questions! Much respect to your understanding of customer problems on more than the top level. You definitely earned my thumbs-up
Thank you
As it turned out Party pay ended @@MichaelSaves
So glad this video came up on the side. I was debating on switching to Visible while their promo is going on, and didn't know they offered a free trial. Just got it loaded onto my phone and will give it a try over the next week and make a decision. Thanks much for the video and the interview
We were lucky to get in on the unlimited $25/month plan. Once in a while our service is slow but overall it is a deal at $25.
I also came in with a $25 plan. And then I went to pay. And it was no longer there. Great service. But was not given a head up that the $25 plan was going to be taken out. And forced to pay the $30. Also I had my Apple Watch for $5. I stopped paying because I lost my watch. Now it’s $10 a month. Also every new customer you brought into the visible service your plan would drop $5 per customer. That is no longer there.
15:59 I have been with visible for a couple of years, and I have to say I love the service and the price, especially if you need a single line, or a couple of lines, I’ve recommended the service to a bunch of my friends, thank you for keeping the existing party pay price, but I may upgrade to the visible + at some point.
Keep up the good work!
And thanks Michael for asking Great questions in your interview.
You can upgrade to plus at $35 if you do it before may
The info I got from them, is " I HAD" to move (pay more) by the 1st of the month !! But glad I did. The Plus plan service is much much better. Wide band 5G stuff, is still hit or miss, but it's still getting built out.
Awesome & informative info here Michael!
Thanks for asking the questions we all had and putting this out. Been with Visible since the very beginning and LOVE this company! CEO seems understanding and knows what he's doing, upgraded flawlessly to the new plan and couldn't be happier. Keep up the great work Michael & Visible!!
Bringing your phone to Visible can be problematic. I've been without any phone almost a week and you can imagine what that's like. I'm still without a phone and I hope this can get figured out soon.
Yes, unacceptable. I hope it gets figured out ASAP.
@@MichaelSaves I solved the problem by trading in my phone that didn't work on Visible for a new Visible phone. The phone I traded in was a used one that I recently bought from a used phone company but it worked fine and was in good shape. Not only did Visible not give me any credit ($100 as was promised trade in value) but they now will not return my phone.
Hey Guys, I’m here to tell you that VISIBLE IS NOT TRANSPARENT BECAUSE EVEN THOUGH VISIBLE ADVERTISES FOR THE 15 FREE TRIAL THAT NO CREDIT CARD OR BANKING INFO IS REQUIRED, WHEN YOU ACTUALLY APPLY FOR TRIAL,YOU ARE REQUIRED TO PROVIDE YOUR CREDIT CARD INFO!!!
Secondly I have applied for the Visible+ plan since January the 27th, 2023 and the plan is still not working!!
So Jeremy what do you have to say about this ongoing nightmare???
Great interview. The questions were spot on. Direct and questions that people want answers to. A lot of interviews don’t seem to go in debt. All the questions I had you ask. Again, great interview. I had to share my thoughts. Good job!
I got the 30$ with 50% off. 15$ a month for one year I’m paying my phone bill for the year. ❤
My experience with visible has been awful. Extremely slow, data speeds, text, not going through. And customer support that takes forever. After two weeks, I wanted to port my number out and visible is making it extremely difficult. They keep coming up with excuses why they cannot do that. Had to file a complaint with the FCC yesterday, and now they are finally working on it. I would avoid this company, even as cheap as they are.
I'm glad more companies are joining the competition. In my area the people who work for Verizon, AT&T and Optimum will share your network password with neighbors, and that's why you'll notice a slow internet speed as well. They could be atrocious
They lied saying we would not be forced over to the new plan but we are. I'm on legacy plan. Service terminated and auto pay shut off. They don't give you very much time to make decisions
on changing the phone plan.
I got a notification yesterday saying I have until September before I lose service. 😮
Thank you. 🙏🏽
I love visible wireless been a customer for almost one year now. Yes they had some bad experiences but what cell phone company is perfect. I remember being at a packed NBA basketball game and still hit 1,000 on the upload not making this up. Yes this year I tested it last month at the game. Honestly never seen a prepaid service who had a trade in your old phone. They have it and I love it.
First of all thanks for letting us join up with your party plan, I was on it for just over a year, and was quite happy with the service. However, I moved, and Verizon's service was terrible in my new location. I thought I'd try the "new" network and see if it was any better, but Visible doesn't support my brand new unlocked Galaxy S21 FE that worked on the old network, so I had to leave them for greener T-Mobile fields. Porting out was dead ass easy though, and I would still tell people to give them a try, if their phone is supported.
I hope you're happy with your new carrier and also in your new location. Thanks for writing in.
Do you have to have Verizon Internet in order to get visible and total
I'm a subscriber of your channel, and I didn't even get the notification for this video. The video just popped up when I opened the UA-cam App. I was in the process of leaving Visible in January. Now I'm hearing that those customers that are on the Party pay can keep their party pay plan . Lots of customers already made the switch . I'm not making any changes. My server is working just fine. Thank you for asking the right questions and sharing them with your UA-cam family.
Thanks for watching!
@@MichaelSaves Your welcome.
I signed with visible and was new customer, I should have got a gift card for being a new customer but did not do something right so was not able to receive the $200 gift card for being a new customer with a Google pixel. I'm currently still on party pay 25$ a month. Was wondering if they are throttling data because I lose data connection many times through out the day. Forcing me to pay more be plan?
For me at home I'm on Wi-Fi . (Mostly everybody I think) I wouldn't be even using the network until I go out in my car or I'm out for a walk. Right now I'm currently on Verizon's prepaid Network 38.00 a month . I'm leaning toward visiabe mobiles 30 a month plan . I think the $45 month plan would be completely worthless to me..
I went to Puerto Rico. Part of the United States. Was there for bout 3 weeks I didn’t have any service at all.
It sounds pretty good, but I get skeptical when every answer gets prefaced with "That's a great question".. I see it from many politicians.
I just had to ditch visible for botching my upgrade. Been a loyal customer on the legacy plan for a long time. Attempted to upgrade to visible + and it was just a nightmare. Their chat support is awful, redirected so many times and never seeing a resolution. Then when I finally get somebody who probably has the leverage to make it work, they just reply we fixed it you now need to reboot your device and all will be well. It never was. Was without my primary phone line for 1 week. Would have been longer had I not told them to revert my plan to the non + and put my old sim back in. Off to find a new carrier. Cheers
Yes...same here. Been loyal customer of Visible few years now and "upgrade process" has been incompetent. Recvd new sim for required upgrade of Visible phone that is just now little over 3 years old. After 2 days of upgrade not processing properly and having No hotspot, Visible supervisor called (with condescending tone)and states the iemi of this Visible phone is no longer compatible with network upgrade and I would need to purchase another Visible phone?? Appears as unscrupulous marketing ploy to sell more phones. Where is tech, existing Visible phones/ iemi compatibility should have been given priority with any upgrade?? Have 4 phones with Visible yet now considering other options given poor resolutions with this "upgrade"..??
@@stephaniebuchholz7272that upgrade is a scam. Plenty of people have claimed to owning iphone on visible compatibility checker so they get a new plan sim. Then they activate it on Verizon unlocked phones that are shown as non compatible by visible. If you already had an account under old plan. Visible knows it and you are a sitting duck because they will close your account if you do not get compatible phone according to their IMEI checker...scam. They are trying to sell you visible new plan compatible over priced phones.. As you know it gets worse anytime customer service reps get involved lol.
Have 4 phones with Visible and a loyal customer for over 3 years and unfortunately the transition of couple of our Visible phones Did not process as stated in this video. Phone 1, little over 2 years old was determined "incompatible" with new network and unable to continue to use?? Visible phone 2 began intermittently having issues with hearing callers after Visible provided 2 separate "upgrade" sim cards yet this same phone had absolutely No issues before this upgrade. Thus, we were left to Purchase 2 new phones to transition /upgrade with Visible? Appears a form of marketing Visible phones and when asked about the "discounts" for loyal customers there were none available?
My Esim transfer wouldn’t work with new iphone14 after 5 hours and 10 different support people I was forced to switch to the $30 plan! I explained I wanted to keep my $25 party plan and they said no I had to switch and everyone will be switching in January. So disappointed with visible!
To be clear, the reason legacy users were converting to a new plan was because we were told that in order to remain a customer we had to switch to a new plan by January. It appears that they have reversed course on that date.
I am aware. I am one of the people who was initially told by chat support about the January date. That’s why I asked the question in this interview.
Hi there, thanks for th video, currently have straight talk and looking to switch, my question is can I have the $30 plan but then if vacation or happen to be in Mexico or Canada for awhile, can I switch to $45 and than go back to $30 when I return? Also do you personally use visible or a different carrier? Thanks
You can switch plans. Yes, I use Visible as my primary carrier. My full review is here: michaelsaves.com/cell-phones/visible-review/
Thank you, Michael, as usual, very informative video. Visible sent me an email, but nervous to upgrade. Haven't gone through info sent to me 100%, but nervous to change anything due to possible price increases.
They’ve been letting people on the $25 plan upgrade with no change in price. That’s recent. Since this video launched.
@@MichaelSaves ok, ty again for all of your help!!!
I'm currently on Metro by T-Mobile. Their "unlimited" plan is not necessarily unlimited.. up to 35gb a month... Does Visible ($45 plan) have something stupid like that?
They also don't support HD Voice which most MVNO's do. When I had Metro by T-Mobile they had HD Voice and Cricket Wireless has HD Voice so they should have it too.
I've been using visible for past 3 years. I love them. I have yet to do the upgrade for the new network. I'm scared. I have been going over various reviews and I have been reading more bad than good. I seriously don't want to go through a stressful situation if I stay and do the upgrade. I love my relationship with Visible and I don't want to leave. Ugh I need to decide ASAP before they ditch me instead. lol
Yes you will need to decide soon!
Great information. This helps clear up the assumption that customers on the $25 legacy unlimited plan are going to be forced to switch to the newer plans in January. Thanks Michael!
Thank you. Yes, you can keep paying $25 as long as you're happy with the network experience.
I feel ripped off. When I joined, I could not join the Family Plan because it was locked to new customers, since they were going to force the old members to switch to the new plan. Now, they not forcing the switch. I should have been allowed to join the plan at the old cost.
@@kennglee Party Pay is not for customers on the new plans. It's a separate plan. Visible is no longer offering that plan, so new customers can choose between Visible Base or Visible Plus.
I switched from the 25$ plan because everyone kept saying they were shutting it down and you could lose their number... 😞
Your assumptions are correct. Good luck everybody believing this BS because you're going to be forced to the $30 plan I'm going to slow down. Your data ain't going to force you to are you going to wonder why your phone don't work. 🤣🤣🤣
The $30 doesn't mention the 50gb limit and its speed is capped at 5mbps. I switched to the $45 with an iPhone 13 Pro Max and saw no signal improvement. I ran Consumer Cellular side by side with Visible in Weirsdale Florida and CC had more coverage and better data. Consumer Cellular also offers family plans, I pay $93 after tax for 3 phones unlimited and the data speeds don't have a cap.
A few things to clear up: Visible doesn't have a 50GB limit. The 5 Mbps speed cap is only for mobile hotspot. On the $30 plan, download speeds are capped at 200 Mbps. But if Consumer Cellular (I assume you're on AT&T) works better in your area, I'm happy for you.
Unfortunately I upgraded (I’m on party pay) prior to seeing this. On my old SIM card, I phone, I had internet access to all my devices iPad, phone, tv, streaming), now I cannot connect to only one device. What’s up? Does anybody know why I cannot connect all my devices again?
I have been a happy customer of Visible for more than five years now. I'm on the party pay plan and I love it! Now I have Visible texting me and emailing me over and over and over again trying to get me to upgrade to their newer plan. The way I see it, this is visible harassing me into upgrading to their newer plan. In the last text that I received from visible it said; "Hi Robert, Visible again. Upgrading isn't recommended. It's required". This is nothing more than plain and simple harassment! Visible Chief Commercial Officer Jeremy Bolton in this video said NOTHING about harassing their customers into upgrading to a newer plan. I can see now that this is gonna piss off a lot of Visible's long time customers Like Me! I personally don't understand why big businesses like Visible take something that works very well and change it.
Visible launched the new plans in August 2022. That's when people began upgrading. Jeremy said in the video there would be a time when it doesn't make sense to continue operating the old network. Our interview was in November. It's now April. That time appears to be coming fairly soon -- perhaps several months -- so I encourage you to take advantage of the upgrade offer or consider another carrier. I would not recommend being the last person on the old network and scrambling to switch at the last minute whenever that time comes.
I am one of those who upgraded because of the emails. Before upgrading, I had all my devices able to connect to my hotspot for internet. 16:00 Now that I’ve upgraded, I can only connect one device at a time. Before I could connect my iPad, my phone, my laptop, and my tv. I have a Roku TV (not the box) and Dish as my satellite provider. Now, I I want to stream thru m TV I have to turn off any and all devices to access internet. I believe I messed up by upgrading. 16:00
@@wisperone11The agreement has been hotspot for one device all along so you have been breaking the deal. Visible new plans are cracking down on using multiple devices. Nothing new.
Entered my address (not ZIP but actual physical street address) into Visible's coverage map which indicated I would have 5G Ultra Wideband. After activating my 2 Visible iPhone 15s on the Visible+ Plan the best I can get at that same address is 4G occasionally flickering to 5G and that signal is 2 bars/squares. Considering a return.
Have you chatted with them to make sure there’s not an issue with provisioning? If you’ve had Verizon’s network at that address before and it performed differently, something is up.
Thank you for watching today's video. If you found it informative or helpful, please give it a LIKE. Special thanks to Jeremy and the team at Visible for answering my questions.
I find this outer BS because you can't just up and change things for customers. You're going to lose a lot of customers and piss people off
Do you need a new card for the 2 new plans? I ask because i have the sim carf for the $40 plan, which is the very first plan.
When you upgrade to the new plans from the original plan, they will send you a new SIM card. eSIM may be an option as well depending on your phone.
I asked why some of their iPhones are priced $30 over Apple MSRP and was told thier marketing department sets the costs. Yes you get a GC but don't scam the deal to begin with if your looking for new customers.
Regarding the free trial, isn't it possible Visible may be specifically using prioritization to provide the strongest connections/speeds during the trial period in order to get more business? How do prospective customers know?!
The trial is for the base plan -- not the premium plan.
Visible is awesome!
roaming for mexico and canada ,, i wont loose my service when in mexico while in mexico correct
I have been looking at Visible for a while now, thinking about switching from Verizon. I would love to try out their 15 day trial offer but it's only available for iphones and I'm on Android.
I do have a couple questions. Does Visible offer voicemail? Does Visible have caller ID?
Yes- -- here's how to access voicemail: www.visible.com/help/How-do-I-access-voicemail
Too bad I missed this interview. My question, if the network gets congested with all the subs on from Verizon post, Verizon prepaid, Visible, Total by Verizon, why sell bandwidth to other MVNO like US mobile; Xfinity; Pix; and others?
That is why you pay $25 instead of $125. Visible people are low on the totem pole. I can live with it.
Maybe have a cheap data plan on another phone for times when visible is slowed to a crawl is the best option if visible goes to low speed enough to bother you. That is what I do. Have a good one!
I really want to switch from Consumer Cellular )which btw no longer uses TMobile network - only ATT) to Visible. I like CC fine but the ATT signal is not good for my location. After watching this interview I signed up for the free trial. Even tho I am not millennial or X I find that all customer support is pretty bad whether digital or phone. BUT the Visible is really testing my patience. The app is not intuitive and the "Live" agent is more robotic than a robot. Responses are dumb and exceedingly slow. Please tell Jeremy Bolton that this is a weak link in the Visible service! Best signal is only a selling point if it can be obtained.
Great questions Michael! Thanks for helping me make the decision to test this out!
Michael, I tried to transfer to Visible from Verizon to save $$… it has been the worst experience. Going on 24!hours and still cannot send text messages nor receive phone calls. The lack of an active customer service person has made the total experience even more frustrating if that is possible. I would not recommend Visible to anyone based on my personal experience.
I'm sorry to hear about your experience. Have you been able to contact support and get the case escalated?
@@MichaelSaves I was able to cancel my visible subscription and returned to Verizon today..
Case escalation is a farce.
Good news for me am staying with the $25 and let’s see if thats true what he said that we can stay on it. Still need vast improvement with customer service which is another reason not to switch plans. After Visible said I could use e sim I never could. They knew when they offered two new plans they would need more agents and they didn’t care. 25% to late and an 800 number would be best since am still hearing horror stories about Visible.
They shut my $25 party plan down and didn't start it back up until I paid around $6 more for an upgrade. I wasn't having any problems so they gave me one I guess.
I just got Visible Plus Priority plan for 35.00 under a promotion (Spring) until i believe till 5/2/2023. I just hope it stays that way and not go back to 45.00
Hope it works out for you! Yes -- the promo was extended through 5/2 with promo code SPRING.
Interested in changing because I am not working and am paying Verizon a $45 prepaid plan. I saw visible has a $15/month plan for 12 months but wanted to understand the plan better
Yes -- so you can sign up and bring your phone to get that $15/month for 12 months deal. I've updated my website with more details: michaelsaves.com/cell-phones/visible-review/
@@MichaelSaves Thanks. Does any data come with the $15 plan?
@@BruceDavis2301 Visible is unlimited data
@@MichaelSaves Ok, thanks again
@@MichaelSaves Last question. My phone is not compatible and the website said I can swap for free. Do you guys send the phone first? How long do I have to mail my phone to you?
Switched from legacy because speeds were horrendous. Fail no service. After over an hour with customer support. Still no service
ive been on the 40 a month plan for 3 years, I havent heard any mention of that.
The $40 plan is the legacy plan, which included the Party Pay discount for many people. If you are paying $40 for a plan most people got for $25, I would definitely think about moving to the new plans soon. Right now there is a deal to get the new base plan for $25/month.
I Need Help from Visible: the app update wanted me to set up two factor authentication. I can’t because it send the code to the original number visible gave me and not the number I ported. So I never get the code. Resulting in me basically have no access to the app to make any changes. I can’t even cancel.
Chat with them from the website
I wish that they allowed more than one hotspot connection at a time. I will consider switching if it did. I use my Ipad outside my wireless network and pay more for this currently with verizon.
On my unlocked Android i can add more than one device on my hotspot
My iPhone 14 pro max on the original party play plan wrks multiple devices for hotspot
Just use a router to split the Wi-Fi, you can connect as many devices as you want that way
$30 plan is getting me 1080 HD streams. Its about 4mb/sec
I just signed up for the 45 dollar plan ,it's slow as shit .If this is with prioritized service I'd hate to see the other option.
Does your phone get 5G. Do you have many bars for signal strength?
I work as a long haul truck driver and I have both Verizon prepaid and Mint Mobile (T-Mobile). I'm at a truck stop near Phoenix getting great speeds on TMobile while the Verizon barely works. Then I go to the other side of Phoenix and Verizon is outstanding but when I had ATT it was unusable. If you are always in the same area I would try to figure out which carrier works the best where you are and go with them.
Thanks for sharing man. I use my phone alot out and about so I need speed.
Agreed. Verizon is very good in my area, but my speeds never got out of the single digits even with the $45 plan from Visible. Customer service told me my average speed of 7 mbps was great. I have never had a phone service with speeds like that. I switched to Tello and get between 30 - 40 mbps. And they use T-Mobile which is normally pretty crappy in my area. I was using my phone as a hotspot to play Rust when Xfinity went down. No issues at all and cheaper than Visible!
I got US Mobile and I love it Customer service 24/7 phone call available $25 plan un limit talk and text data
Okay, I had to look at your older but kind of newer videos on visible wireless plans and if you go back into visible wireless and look at they're $45 plan. You will see that it says save $10 on Verizon home internet added in.
Great catch! That's new.
I think one of Visables customer service faked they could not hear me and hung up on me after I waited a very long time to speech to representative.
I would upgrade to the $45 plan is I could get a higher mobile hot spot speed.
Unfortunately that’s capped on both plans
@@MichaelSaves yea, I saw that. Well I have both my regular Verizon and now Visable for when my 50GB of mobile hotspot run out and my throttles to 600KB. It’s not fast but I can surf the web while in my tractor and trailer
I've been with them through multiple accounts since they started it was awesome they have not taken care of us all the promotions for new hope like heck they fix this .I don't like the new change the party pay was a lot better before where I live in rural new Mexico. I used to use the hotspot for my online gaming now it barely gets to 5 upload if that and the download is been worse I've gotten in contact with them they say they can't do nothing. no I don't have a 5G phone I just bought this phone from them in July they didn't say nothing about them having to force us over
Tell your friend at visible that their service needs help, been trying for 2 weeks to get signed up with no luck, can't get past the signup screen where you input any discount codes which I've done then hit next and all you get is a blank white screen, takes several attempts to get past the AI help and reach a real live person and still no luck. I'm giving up.
Please address why I cannot add my Apple Watch 8 on existing plan?
Here is my question. If I switch? will I keep my voicemail messages. I have voicemails from my mom who has passed away. I am keeping my number and my phone
Can you download those voicemails and store them elsewhere? That would be a good solution for the long haul. You will upgrade to a new phone eventually or switch carriers - so if you download the voicemails now and transfer them to storage off your phone you will always have them.
If only I could activate my service!
Visible is the bastard son of Verizon and there is everything you need to know about the service 🤣
Love his response to many questions " it's a great question ". Would love to see how a body language expert decodes his responses. I've tried Visible twice and it's been a nightmare every time.
I'm grateful that Visible gave me the opportunity to ask these questions. I used feedback from my readers/viewers to ask the questions they wanted answers to. For some context, I have invited dozens of companies to come on this channel to answer my questions. This is only the third interview I've done! (Previously Philo and Pluto TV.)
I have used Visable for three years. I encourage anyone to use them. I have had nothing but great service. I like the support people and think it is a bargain.
I’ll pick boost infinite
I'm currently on the $25 Legacy plan. I would upgrade to the $30 plan. But, the very phone (Note10+) I'm using with the Legacy plan is NOT compatible with the new plans. I brought it to Visible from Verizon! So, how is it not compatible with the new plans?
I asked a question about this in the interview. I have no explanation other than what Jeremy said.
Thank you, I rewatched your video and heard your discussion @13 minutes. Sorry I missed it 1st time. I don't need or want another phone. So, I'm glad the $25 plan will continue functioning for awhile. Thanks again
@@ks5831 yes and hopefully they’ll offer you a way to get a new phone at some point. Take care
Verizon's old plans used CDMA LTE which is old technology. T-Mobile, Sprint (now owned by T-Mobile), and some of the other carriers used GSM. T-Mobile and Verizon phones can't be ported to each other. They are scurrying to make it all 5G. Now Verizon is switching over to GSM too with the 5G, but very slowly. I used to be on Straight Talk on an old CDMA LTE 3 phone. Verizon bought Straight Talk several back. Verizon put on their website they are hoping by the end of Dec to be mainly on 5G and turn the LTE 3 off. I bought an unlocked 5G phone on Amazon that works on T-Mobile and switched (Straight Talk sucked). Your phone is not going to be compatible because it can't move to the upgraded, faster network.
Anyone who stays on the cheapest plans with Visible probably won't get fast speeds without a new 4/5G phone and paying more. If you pay less, you get less. You're also going to probably be at the bottom of the tier. Verizon's customers get the data first, then it goes out to other companies like Visible that buy from them. Then Visible cuts it down more, giving more to those who pay more. If the network gets congested, good luck getting data. I'm done with middlemen like Visible and Straight Talk. I'm going to try to stay with the big cell phone companies. Not only that, but I'm on the top tier now, and I pay $50 a month!
How can you get a live person to answer your questions?
You can always chat with a live person through the app or website. In most cases, you cannot talk on the phone to a live person.
Roaming. Will Visible Roam in the US Gulf of Mexico on T-Mobile that partnered with Rignet Towers??
Now is the time to sign up. $25 for Visible or $35 for Visible+ through 5/31
Yes -- and an additional $5 monthly savings for three months with code 5OFF3MO
forgot my password. after many hours of trying to resolve this visible continues to send me a link to reset password,,,,yes, that requires the password that was forgotten,!!!!! now I have recieved a warning that they are shutting down and my number will be lost along with service. my bill is paid automatically. i would like to continue with visible but it has become impossible. i paid $500 for one of their phones. been with them for 2+ years. yes, an update is required and a new SIM card is sent. that was sent to my old address and it was impossible to get a replacement sent to our new address. is the guy speaking to us a robot? or will he pay attention to our / my problem
Visible is the best thing since slice bread. SALUD.
Visible do not support phones bought outside of USA. Just found out from Visible support.
Could I port my T-Mobile # into visible to get the gift card deal & port it out after 3 months or sooner since I’d be bringing my own device? & then I could just get a new # with visible to keep my service? I’m going to use this as a 2nd service with T-Mobile
The gift card deal is if you buy a new device and make 3 payments, so it doesn't work if you bring your own device.
@@MichaelSaves thanks for letting me know that!
In regards to Customer Service Challenges, I have been trying for 1 year and have spoken with dozens of online chat customer service Reps, no one has been able to change my device shown on my account from iPhone SE to iPhone 12, so far no is able to help me, and I am at a point to accept that no one from Visible can help me.
Yes, that is so true my device is still showing iPhone xr even I changed twice after I activated my service on XR 3 years back
@@darshan_9 I feel your pain brother, customer server with Visible is a joke.
@@AugieRomero yup nothing but problems it definitely ain’t Verizon
This visible chief commercial officer Jeremy Bolton should be a politician. He is just as slippery in his wording as any professional politician!
What do they constitute as a new customer?
For phone deals? Someone who transfers their number to Visible from this list of eligible carriers: www.visible.com/help/port-in-promotions
I’ve had visible in the past and was wondering if that disqualifies me as a “new user”
@@MichaelSaves what if u don’t want to port a # in? I’m looking for a 2nd cell service & would need a new #
@@sunshinegypsea you can sign up - but won’t get the phone deals.
@@MichaelSaves thanks so much!!
Customer service is very important for me I always go with better Customer service
The visible plans are good but when we have any problem they will take there own time to fix it.
AUGUST 2023 UPDATE: Visible has lowered the regular price of its base plan from $30 to $25; no promo code is needed! michaelsaves.com/cell-phones/visible-review/
Visible says my phone is no longer compatible but won't say why. It's still compatible with Verizon. They won't say which Android phones are compatible or what specs are necessary. If I upgrade my network with them, I'd basically be stuck using an iPhone or buying an android through them.
Why play games with telling us which phones are compatible and why?
Say you have iphone on app and no imei is required and a new plan sim will be sent. Switch out original sim and follow app directions and install new plan sim into your verizon unlocked phone and activate it. Done,
I am not sure what is going on but I had the new $45 a month and my speeds was still bad. I would have 3 bars of 5g and it will not even load a page or stream music.
It’s the same experience for me, a big problem is the upload a picture or video can take for ever to send
Ive been with visible since 2019 I have an s21 ultra and they won't let me upgrade the network because I don't have an s22 or s23. I just asked them to send me a new sim card and they will not do it because I do not have a "compatible phone". These people are thieves man
The customer service part is why I haven't signed up
You may want to check out US Mobile. Pretty good pricing and also Verizon's network.
The BIG hidden gotcha is that the new plans limit your hotspot network to just one device - so your wireless printer won't work any longer, and it is COMPLICATED to move from one computer to another. Make a mistake and your network just stops working, with NO message indicating what is wrong or how to fix it. This new one-device limit makes it impossible for non-gurus to use this service. I finally gave up and bought a tethered router where I could switch things around without having to run from machine to machine shutting things down and bringing them back up. What a royal mess they have made of their otherwise nice service. Sad.
The old plan also had a one device limit for mobile hotspot - it just wasn’t enforced
@@MichaelSaves Notice here that printers don't utilize the Internet. Visible CLAIMS to limit to one Internet device, but the way they implement it they limit YOU to one device in total, Internet or not, in the process of limiting THEM to one device.
Since I posted my comment I picked up a cheap router that handles the printer without involving anything Visible can see, and I discovered that leaving a looping video running in low resolution with volume off in an unused tab holds my connection forever.
Also, there are hacks to overcome the one-devise limit, using NetShare or PdaNet+.
Visible forced me to go to the new plan. I had no choice to remain on my party pay plan. To say we can stay on our party pay plan doesn’t go along with the visible letter sent out in May. The letter states “Upgrading isn’t recommended. It’s required”.
This video was from November. I provided an updated video here: ua-cam.com/video/iHw83KQdEpM/v-deo.html&
So I loved Visible but it looks like I will have to leave. Because the new network will not support mine and my wife's Oneplus phones anymore. We purchased these phones in the last year and for the price to performance I will not be letting them go just to keep Visible. Though my phone is the 8T my wife's is the new flagship model so I feal there is no reason for hers to no longer be compatible. Verizon still supports them so I see no reason to suddenly remove their compatibility from Visibles network. Just wrong to do to existing customers but makes it easy to leave them.
Just tell them you have two iphones on app then no imei needed and you will get your two new plan sims. follow app and put in sims and activate in your oneplus after switching out original sims and you will more than likely be good to go...lotsof unlocked verizon phones do not pass the imei new plan checker but will work on new plan.
Someone is lying to someone you keep sending this email telling us we have to change. I recently upgraded to the new plan or whatever you want to call it and they told me my phone is no longer compatible and I had to buy a new phone they didn't give me a choice to stay where I was I ended up spending money I didn't have to spend your people need to let people know that they don't have to do this
There is a downfall to Visible Free Trial. Not all phones are compatible with the free trial which sucks. The reason that not all phones are compatible is because not all phones are esim compatible. So I think Visible needs to reconsider their free trial for people to do not have phones that are esim compatible.
Good point
not to mention not compatible with android
Nightmare chat-based support , endless issues reported on here about Visible , 2 DAYS and THIRTY HOURS on the chat and they allowed a person's number they had for 10 years to be given away to another person !!! Visible issues with nightmare scenarios reported all over the internet. NO PHONE SUPPORT !!!
the hot spot speed SUCK
any1 switch OLD to NEW ? Any improvements ?
What? 480p on all plans?
Well, tell it to my phone as I have been watching both UA-cam & UA-cam TV at 1080p on the Visible $25 Party Pay plan today. And, I watched this video at 720p (1080 was not an option). I was on a standard 5G connection delivering 140+MBs.
I’ve had a similar experience (BTW, this particular video didn’t have 1080p as an option because Zoom didn’t allow a true HD recording. It wasn’t 1080p like most of my videos and others online. Next time I’ll record another way.)
@@MichaelSaves 5G UW on Visible+ (which is unlimited premium data) does not cap video streams. Only 5G Nationwide & LTE cap to 480p
@@PradhyumK I am aware of what people are experiencing. I asked this question in the interview.
Wish: 1. MAINTAIN 10Ms Down/UP 2. under 60 ping 3. ok I am good :)
I was disappointed that I joined Visible after doing a few days of their free trail and was told their their offer of 15OFF did not apply to someone who had done their free trial. And within a few weeks of switching to Visible, I bought an iPhone 14 Pro from them and was told their offer of a gift card was "only for new members." The service thus far has been pretty much the same as Verizon (expected, since they use Verizon's towers), who we were with for 25 years. Base on that amount of time with Verizon, I think I have shown that I tend to be "a loyal customer."
So basically, people who take their free trial are not going to be considered new customers to be able to get their free gift card and 15 dollars off?
@@johnsantiago4810 Yep.
Been a longtime user. Horrible customer service. Leaving now. They are really a bait and switch company.