If you use your thumb and index fingernails on the edge of the check valve, (the check valve is the white plastic portion inside of the chrome housing, bottom "sill" of the door opening) it will pull right out. then to test it, you can shake it, if you are here a rattle it is still working and just needs a mild cleaning w soap and water. if it is not clicking, you will need to soak it for 30 minutes in a detergent like CLR, then clean with soap and water... repeat until it clicks when you shake it.
Even better, call safe step, the tub has a lifetime warranty, they will fix it for you, without any additional charges. you already bought the warranty with the tub, if you bought it new from safe step.
I was not the original purchaser of the tub. We have since discovered that the check valve is working and it seems to be leaking around the door seal. We have conditioned the rubber seal several times. I don’t know how or where I would go to purchase a new seal or if that is possible?
it is likely not the seal that needs to be replaced and I am guessing safe step has declined to help you? if you have to do this on your own, I'll work on making a video on how to adjust the door opening/skew. it is one main bolt that you need to tighten. typically what happens is the safe step tub door warps and causes the seal to not make contact in a spot, thus a leak. there is a bolt that can be tightened to aid in adjusting this out of the door. in the past I have also seen doors replaced as a last resort. all of these are are higher level project though, the door adjustment will require a crescent wrench 🔧 and some muscle power.
Any help that you can offer would be very much appreciated. I was so excited when we got this tub, we are both seniors on a fixed income and there was no possible way we could have been able to purchase the tub new. I knew we were taking a chance purchasing a used tub but it had been used very little and this is the only issue we had but it is a big one in that we can’t really use it if it is leaking. Thank you for your help.
What can you do if the check valve is faulty…this is where my tub seems to be leaking?
If you use your thumb and index fingernails on the edge of the check valve, (the check valve is the white plastic portion inside of the chrome housing, bottom "sill" of the door opening) it will pull right out. then to test it, you can shake it, if you are here a rattle it is still working and just needs a mild cleaning w soap and water. if it is not clicking, you will need to soak it for 30 minutes in a detergent like CLR, then clean with soap and water... repeat until it clicks when you shake it.
Even better, call safe step, the tub has a lifetime warranty, they will fix it for you, without any additional charges. you already bought the warranty with the tub, if you bought it new from safe step.
I was not the original purchaser of the tub. We have since discovered that the check valve is working and it seems to be leaking around the door seal. We have conditioned the rubber seal several times. I don’t know how or where I would go to purchase a new seal or if that is possible?
it is likely not the seal that needs to be replaced and I am guessing safe step has declined to help you? if you have to do this on your own, I'll work on making a video on how to adjust the door opening/skew. it is one main bolt that you need to tighten. typically what happens is the safe step tub door warps and causes the seal to not make contact in a spot, thus a leak. there is a bolt that can be tightened to aid in adjusting this out of the door. in the past I have also seen doors replaced as a last resort. all of these are are higher level project though, the door adjustment will require a crescent wrench 🔧 and some muscle power.
Any help that you can offer would be very much appreciated. I was so excited when we got this tub, we are both seniors on a fixed income and there was no possible way we could have been able to purchase the tub new. I knew we were taking a chance purchasing a used tub but it had been used very little and this is the only issue we had but it is a big one in that we can’t really use it if it is leaking. Thank you for your help.