The Art of Negotiation | Maria Ploumaki | TEDxYouth@Zurich

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  • Опубліковано 19 кві 2015
  • During TEDxYouth@Zurich, Maria talked about the “Art of Negotiation”. She explained how every negotiation is different and walked us through what are for her the most important pillars of negotiation: logic, emotion and reputation - as per Aristotle on persuasion: ethos, logos and pathos - and explained why each one of them is crucial in the negotiation process. She offered three practical tips on how to think and interact during a negotiation, taking us through resilience, the importance of kindness and consideration, and lastly our ability to gain control over how we react in a given situation.
    This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at ted.com/tedx

КОМЕНТАРІ • 172

  • @johnsonwang867
    @johnsonwang867 4 роки тому +146

    3 tips:
    1. Expect the Unexpected. (Logic)
    2. Be Tough to the Cause. Be Kind to the People. (Reputation)
    3. Always Act, Never React. (Emotion)

    • @RPDBY
      @RPDBY 3 роки тому

      very succinct and useless summary

    • @justinschexnayder8485
      @justinschexnayder8485 2 роки тому +2

      @@RPDBY very good summary of the summary

  • @ishtiaqahmedchowdhury9840
    @ishtiaqahmedchowdhury9840 6 років тому +144

    best lesson: people will forget what you said,
    people will forget what you did but
    they will never forget how you made them feel

  • @vladimirpacheco
    @vladimirpacheco 7 років тому +9

    I really liked this presentation. Ploumaki is composed and never loses control. She uses a combination of facts, analogies and personal narratives to bring her messages across. It will be difficult for left brain people to understand all of her points but right brain people will find this refreshing.

  • @MicahBuzanANIMATION
    @MicahBuzanANIMATION 8 років тому +18

    Some great advice here. Can be applied to any type of human relationship - be it business or casual.

  • @smartdemocracy9630
    @smartdemocracy9630 6 років тому +21

    EXPECT THE UNEXPECTED BE TOUGH TO THE CAUSE BE KIND TO THE PEOPLE AND ALWAYS ACT NEVER REACT....nice ending, logos pathos ethos

  • @luv4life1
    @luv4life1 Рік тому +1

    Definitely one of my favorites. And this can be used is so many things in life!

  • @hsetiono
    @hsetiono 4 роки тому +9

    1. Expect the unexpected
    2. Be tough on the cause, be kind to the people
    3. Always act, never react

  • @polinaruseva9752
    @polinaruseva9752 8 років тому +14

    Cool talk. I really liked the part about the remote contol... very true... we've all been there

    • @Balling117
      @Balling117 8 років тому +2

      Cool comment! I really like that part about her cool talk...verytrue... we've all been there!

    • @ibrahimhamada5751
      @ibrahimhamada5751 3 роки тому

      ❤️🌹👍

  • @chandrashekhar1961
    @chandrashekhar1961 8 років тому +1

    It is good. I liked the concept of combination lock. It would help in all sorts of negotiation

  • @mohamedalfaradi606
    @mohamedalfaradi606 6 років тому

    The points are really helpful.

  • @sumanfoods2908
    @sumanfoods2908 2 роки тому +1

    Every negotiation is a different animal. Wow 👏👏👏

  • @MeliGirlM
    @MeliGirlM Рік тому +1

    Top comment almost made me pass this video but she had some AMAZING talking points. Definitely worth the watch.

  • @angelicawinton2534
    @angelicawinton2534 8 років тому +2

    I too like the concept of combination lock and Maria gave good advice I, like when she gave the advice that we should know what kind of game we are playing, and she used a lot of comparison to tell her story

  • @danieliskander9680
    @danieliskander9680 6 років тому

    i think if you have been in a position to negotiate..and didnt so so well...this material can be very useful. i have been in numerous negotiations in the past year. it is so easy to fall in the two ends ..either be rigid with what you want or fall completely comfortable when things start to seem are going your way. either way you risk loosing so much more if your oponent is better at the art.

  • @nandkhidkikar5350
    @nandkhidkikar5350 6 років тому +3

    Three nice tips To enhance negotiation skills.

  • @danielbalev991
    @danielbalev991 8 років тому

    Great presentation Maria !
    Just one little note at 3:06 Aristotle 2400 years ago.

  • @MansaKimani
    @MansaKimani 2 роки тому +3

    "Every Single One Of Us Sees The World through a different lense." - Truth. It's called Individualism. And Diversity. It's Beautiful

  • @satendrasingh1803
    @satendrasingh1803 Рік тому

    Thank You Maria .

  • @stephengoh5456
    @stephengoh5456 2 роки тому

    Awesome! Love it. Thank you.

  • @chrystaslis9189
    @chrystaslis9189 8 років тому +1

    Ενώ είχε αυτοπεποίθηση και καλη προετοιμασία, έλειψε η συνοχή και η επιστημονική προσέγγιση στο αντικείμενο. Δε θα τολμούσα να εκφράσω γνώμη αν δε διδασκα ο ίδιος διαπραγματευτικές ικανότητες και ρητορική. Μακάρι να βελτιωθεί στο μέλλον, θα ναι καλό για τη διεθνές κύρος των Ελλήνων που τόσο καταρρακώθηκε από τις οικτρες εγχωριες πολιτικές εξελιξεις

  • @bernardting3361
    @bernardting3361 2 роки тому

    Excellent analysis

  • @KenyanOtaku
    @KenyanOtaku Рік тому

    Here's to improving my negotiation skills 💪

  • @akashgupta1189
    @akashgupta1189 5 років тому +1

    Very well said

  • @masoodrana9425
    @masoodrana9425 5 років тому +2

    Wonderful tips.
    Thank you.

  • @WeFocusClasses1
    @WeFocusClasses1 8 років тому +3

    So Effective :)

  • @conniekadansky9093
    @conniekadansky9093 6 років тому +8

    If you give someone your "Remote Control" you have lost the negotiation. They will push your defensive buttons. Good stories to back up her logic.

  • @QurbanYazdaniInIIUMFromBamyan
    @QurbanYazdaniInIIUMFromBamyan 6 років тому +24

    Well, but there is nothing about art of negotiation here.

  • @marrianesmith8484
    @marrianesmith8484 8 років тому +10

    This is currently my favorite TED talk on conflict negotiation. I thought the delivery was very well done. Perhaps I related well to the perspective of the speaker. It was well structured, so I came away with a coherent message. It was engaging so that it held my attention. She also mentioned many aspects I have not heard in the 20 or so conflict management videos I have listened to so far. I feel like I came away with some solid tips for surviving a difficult environment.

  • @PremJay
    @PremJay 5 років тому +1

    very nice presentation.

  • @bns3543
    @bns3543 3 роки тому

    Well said thanks

  • @allylioness732
    @allylioness732 5 років тому +1

    Great great love it

  • @artmin7071
    @artmin7071 6 років тому +4

    She stated deep universal messages. All negative commentators just do not get the points. I clearly got them. And the introduction with a goat is a very nice metaphor. Such a pity there are only 3 pieces of advice from her in the video))

    • @troybody6662
      @troybody6662 5 років тому

      I can get the messages, but how do you apply them? How do I act, but not react, for example? I'm trying to understand BATNA. How do I be tough on the situation, but not on the people?

  • @ashmoniquetomlinson4541
    @ashmoniquetomlinson4541 6 років тому +2

    Informative .. Facts used ..
    Help me with my studies..

  • @MrSPREMANANTH
    @MrSPREMANANTH 9 років тому +1

    Amazing

  • @masoodrana9425
    @masoodrana9425 2 роки тому

    Wonderful

  • @bizgraft
    @bizgraft 8 років тому +1

    Very well researched and well prepared however not the best delivery. Language barrier perhaps but understandable. Very interesting tips to apply. Thank you

  • @njohanaes
    @njohanaes 4 роки тому +1

    Very nice conference !!

    • @ibrahimhamada5751
      @ibrahimhamada5751 3 роки тому

      It really thrills me to see a beautiful and adorable woman like you with such an amazing smile

    • @njohanaes
      @njohanaes 3 роки тому

      @@ibrahimhamada5751 thank you!

  • @priscalwangili4278
    @priscalwangili4278 4 роки тому

    thank you Maria. it is nice and helpful

  • @theschoolofbodylanguage
    @theschoolofbodylanguage Рік тому

    Thanks ❤

  • @Algorythm-C
    @Algorythm-C 6 років тому

    brilliant

  • @disturbedreaper
    @disturbedreaper 8 років тому +3

    Grandissima

  • @SKILLSITE
    @SKILLSITE 2 роки тому

    Great!!

  • @briankim9283
    @briankim9283 5 років тому +5

    Never be on the defensive side. Always act never react

  • @lorenzocarrasco1072
    @lorenzocarrasco1072 2 роки тому

    Esto se encuentra traducido al españo ?

  • @unixriver
    @unixriver 6 років тому

    she is gorgeous

  • @kreeastichattopadhyay2965
    @kreeastichattopadhyay2965 3 роки тому +2

    After 7:10
    1.Expect the unexpected
    2.People forget what we say but they never forget how they feel,so be kind to them but be tought to the cause.
    3.Every action has a reaction so always act,never react.When someone push to swipe u out from ur place immediately stop to hold ur place.What people do their choice,ur action is ur choice.

  • @betvtelevison5218
    @betvtelevison5218 8 років тому +3

    WOW! SHE IS GOOD

  • @brandon909able
    @brandon909able 3 роки тому

    Nice graph

  • @alexandroschatzopoulos7285
    @alexandroschatzopoulos7285 7 років тому +3

    Πάρα πολυ καλή Μαρία μπράβω σου. Σαν συμβουλή για public speaking θα πρότεινα να χρωματίζεις τη φωνή σου λίγο παραπάνω, τονικά για να κρατάς σ επαφή το κοινό σου. Τέλεια δομή, άψογο περιεχόμενο.

  • @user-ov6ux7pj9t
    @user-ov6ux7pj9t 23 дні тому

    Wow, love I!!!

  • @user-qf7np7uz8i
    @user-qf7np7uz8i 7 років тому +3

    سبحانك اللهم وبحمدك سبحان الله العظيم

  • @lseemine3912
    @lseemine3912 7 років тому

    REVELATION TRUTH

  • @wcpaulk
    @wcpaulk 8 років тому +12

    I still dont understand.....

  • @abbas1434u
    @abbas1434u 6 років тому

    Like it ⚘

  • @juliozavala698
    @juliozavala698 5 років тому

    Abastecimiento estratégico

  • @stevanradojevic4
    @stevanradojevic4 7 років тому +100

    She literally didn't give me any tips on how to negotiate better. Terrible.

    • @throttlebuff
      @throttlebuff 6 років тому

      agree

    • @troybody6662
      @troybody6662 5 років тому +2

      Maybe you can help? How do you act without reacting? How do you be tough on the subject and not on the person?

  • @sadhuburlington5408
    @sadhuburlington5408 8 років тому +1

    Profound :)

  • @sleepycobra9152
    @sleepycobra9152 7 років тому +3

    Can someone summarize what she is saying ?

    • @marsontran1692
      @marsontran1692 7 років тому +11

      1. Expect the unexpected.
      2. Be tough to the cause, be kind to the people.
      3. Always act, never react.

  • @nickdimitressis7158
    @nickdimitressis7158 7 років тому +7

    Disappointing presentation. Although as a general rule I rather write a positive comment or none a all, I can't resist and say I don't think anyone would become even remotely wiser when it comes to negotiations by watching this clip. Lots of platitudes and vague concepts that are not tied in convincingly in a negotiation setting. Also some original ideas would be nice. Hope this negative comment would make the speaker try harder to make her material easier to relate to.

    • @smartdemocracy9630
      @smartdemocracy9630 6 років тому

      Nick always bear in mind the pressure she gets to follow Tedx pattern.

  • @jaykobwalson1941
    @jaykobwalson1941 3 роки тому

    Ah yes, the negotiator!

  • @zico471
    @zico471 8 років тому

    Utopia world of negotiation :D

  • @TrioPack2222
    @TrioPack2222 6 років тому

    The negotiations were short.

  • @anisamuel3205
    @anisamuel3205 6 років тому +1

    It's obvious... Good topic lack of cogency and demonstrations.

  • @mselizabethsteel
    @mselizabethsteel 5 років тому +1

    what is a bag

  • @axiacapitalinmobiliario111
    @axiacapitalinmobiliario111 7 років тому +1

    As many others comment on this video, she didn't say anything that could help you to make a better negotiation

  • @karolboratynski9685
    @karolboratynski9685 6 років тому +7

    "If you are in defense position reposition yourself" And no explanation given or example. Not very practical mention.

  • @thomasmalischewski3801
    @thomasmalischewski3801 3 роки тому

    is that true?

  • @rubentrancoso
    @rubentrancoso 2 роки тому

    mandela? please

  • @oematthews7353
    @oematthews7353 4 роки тому +10

    this is such a bad talk! it's like a string of stories and trite sayings disguised as 'insight'

  • @jameswinterfield765
    @jameswinterfield765 6 років тому

    *

  • @tookool4school
    @tookool4school 8 років тому +46

    that was just a bunch of random facts....

    • @Sesamestreet9080
      @Sesamestreet9080 8 років тому +5

      Yeah but nothing wrong with Learning something new that could possibly help you out

    • @gingerindian1141
      @gingerindian1141 8 років тому

      +Bananasauce There is a big learning here - emotions always influence logic. if you are negotiating with a person/persons and your tone, your word choice, your body language, the ideas you present - are causing either an accumulative emotional antagonistic effect then that dial she referred to is going the wrong way for you. This lecture only means something if you have to negotiate at a significant level every day or so. Hence why it seemed a worthless event to you.

    • @tookool4school
      @tookool4school 8 років тому +2

      +Greg Ingram no shit sherlock. i said they were random facts not worthless, but thanks for making an assumption.

    • @tookool4school
      @tookool4school 8 років тому +1

      +Sesamestreet9080 yes very true :)

    • @gradingterminal807
      @gradingterminal807 7 років тому

      +Greg Ingram logic is a falLos symbol humanic recognition nurture them nature ... for that reason only endure
      divine çomedy nologic is not negotiation as positive perceptilog

  • @SolidHelion
    @SolidHelion 4 роки тому

    I have some really bad news for Swiss corporations if this is the best they can hire..

  • @afaisal91
    @afaisal91 6 років тому

    My muscle actually twitched when she said run

  • @MattXD95
    @MattXD95 7 років тому

    Come on

  • @itzzcuzimwhiteee
    @itzzcuzimwhiteee 9 років тому +4

    ehh

  • @Salwa-Alnkhli
    @Salwa-Alnkhli 8 років тому

    خسارة مافي ترجمة 😐

  • @christoforosmk
    @christoforosmk 3 роки тому

    she is from greece !

  • @yurypopov6149
    @yurypopov6149 2 роки тому +1

    I have a mixed feeling after watching that video. Definetely presentation skills should be mastered, still I am convinced that she rehersed several times.
    The fundamental fear that anyone can relate to - is fear of not be liked. That fear transforms in the motive to prove others that you deserve to be liked. But no one really cares.
    You either come and appear who you are and transfer a signal of genuine person. You either step out of comfort zone and be a completely different person. Being in between - just not convincing.
    The subject is very wide and it starts with ethimology of word negotiate, that have roots back to time between Roman wars, when you can do nothing "otios" or you make yourself busy "neg otios". So negotiation and business are indeed simular words... and so on...

  • @SKtheGEEK
    @SKtheGEEK 5 років тому

    why exactly you are talking ???

  • @veronajurgen3173
    @veronajurgen3173 7 років тому +78

    how to talk for 15 minutes without saying something...

    • @MeliGirlM
      @MeliGirlM Рік тому +2

      She said a lot. Maybe you should watch again with an open mind.

    • @itssaranroy
      @itssaranroy Рік тому +2

      How to hear, without listening.

  • @edla4967
    @edla4967 2 роки тому

    I negotiated with a grizzly bear.. I lost

  • @MarkJeffries
    @MarkJeffries 6 років тому +5

    I'm sorry but this is simply a collection of random words and the unconnected quotes of others. I was hoping for some fascinating content...The search goes on.

    • @nighthawkviper6791
      @nighthawkviper6791 4 роки тому

      Purdue replaced Trump's Art of the Deal with this meathead, vomiting the work of others.

  • @LieveVereycken
    @LieveVereycken 6 років тому

    X

  • @kingech_B15
    @kingech_B15 2 роки тому

    THick

  • @zipperwax8372
    @zipperwax8372 7 років тому +1

    I heard goat, maths and .......zzzzzzzzzzzz. Where's the money?

  • @antons6417
    @antons6417 7 років тому

    Lacking

  • @rowanwood5397
    @rowanwood5397 3 роки тому

    greece produces a lot of geniuses, and a lot of peasants. i wish they could elect a leader to fix their systemic problems.

  • @benotaku3296
    @benotaku3296 7 років тому +1

    The presentation is all over the place and not captivating. She perhaps has the facts but she does not take us from point A to point B.

  • @BJ-dd9ek
    @BJ-dd9ek 5 років тому

    i repeated this video more than 5 times. but i think this is not good video.

  • @guillaumenouri6903
    @guillaumenouri6903 8 років тому +2

    She blatantly stole that story at the beginning about the buck and the barn... It's from the book 'how to win friends and influence people' by Dale Carnegie, which has sold over 16 million copies. I don't doubt for a second that she has read that book since she's into business. Check it out if you want, chapter 3 of the book on the second page of the chapter. It's a great story with a practical moral, just no need to pass it as one of hers...

    • @polinaruseva9752
      @polinaruseva9752 8 років тому +3

      +guillaume nouri - Hi Guillaume, I see your point, at the same time I hope I can change your opinion with this small clarification: I know Maria personally (she is a good friend on mine). She grew up in a farm and her dad keeps a nasty scar from that buck's horns... I think it is ok for something described in a book to also happen in real life :) I guess the buck makes a good example of how to influence animal behaviour and I bet it is described in more than one book. Best, Polina

  • @kelvindiaz6139
    @kelvindiaz6139 5 років тому +2

    thick women winning

  • @vikivoicecoach
    @vikivoicecoach 3 роки тому +1

    I did not learn the art of negotiation, not a great talk

  • @1914_
    @1914_ 7 років тому +3

    Thick af damn

  • @InTheMusicBox
    @InTheMusicBox 7 років тому +5

    I found the hook that she used (the whole goat issue) completely inappropriate and pretentious. I do not understand what was the point of it, other than telling us that her dad is an electrical engineer and a golf champion.... And I really hate it when Greeks quote ancient Greeks. Aristotele's logos-ethos-pathos is not that related either, it is just name dropping. Speaking that slowly, would definitely make her a rather bad negotiator - or speaker, so I do not see the point of any of that.

  • @Aviao100
    @Aviao100 8 років тому +3

    dont understand anything

    • @shahh7835
      @shahh7835 7 років тому

      +ninuxy Looool deep

    • @topgun6674
      @topgun6674 5 років тому

      Its because you are a pendeja!

  • @tubemate007
    @tubemate007 4 роки тому +6

    The worst TED talk?!? Ever watched!

  • @lindor1695
    @lindor1695 4 роки тому +1

    Over weight immigrant teaches Americans negotiations.

  • @alinabizadeh9989
    @alinabizadeh9989 8 років тому +3

    she moves more, talks slow.. headache

  • @BJ-dd9ek
    @BJ-dd9ek 5 років тому +3

    Her lecture is too sleepy

  • @kashifsheikh9955
    @kashifsheikh9955 3 роки тому

    Oh! What the a**.