How To Fix Windows 11 Login Problems

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  • Опубліковано 20 гру 2024

КОМЕНТАРІ • 496

  • @sigmalasergmbh
    @sigmalasergmbh Рік тому +26

    Isn't it embarrassing for MicroSoft that entering password doesn't work? It's just ridiculous how poorly programmed this operating system is.
    After about 30 years of development, they can't even implement the login without any problems.

  • @hollowblight372
    @hollowblight372 2 роки тому +8

    Im still having issues where when I put it my usual password it says "your credentials could not be verified"

  • @videoবাবু
    @videoবাবু 3 роки тому +122

    I am having this issue everytime my computer reboots and the Safemode trick does not work. Why is this fundamental issue happen and why isn't Microsoft fixing this issue?

    • @garvvarshney7205
      @garvvarshney7205 3 роки тому

      Kyuu kii Microsoft had his asshole stuck

    • @farbodrad
      @farbodrad 2 роки тому +9

      having the same issue, any solutions?

    • @creepopsub2936
      @creepopsub2936 2 роки тому +1

      same bro no solution

    • @doitwildly2863
      @doitwildly2863 2 роки тому +7

      any fixes? I've even tired making new one and still doesn't work

    • @LHMYT
      @LHMYT 2 роки тому +12

      I can't even log in into my Microsoft account... It says im logged in but at the same time it's logging out

  • @sumiths.8460
    @sumiths.8460 2 роки тому +25

    This was very helpful, thank you. Does anyone know what bug or reason is causing this problem after a Windows 11 update?

  • @henryrogers6604
    @henryrogers6604 2 роки тому +5

    This is not a fix. Fixes are permanent. This is a workaround, or a band-aid. The login issue will happen again. Please update your description as it is incorrect.

  • @reeddawson3367
    @reeddawson3367 2 роки тому +7

    It just saying your pin is no longer available due to a change to the security settings on this device. Restart your device to see if that fixes the problem. But I've done that any help?

  • @dimitrissmirnakis2528
    @dimitrissmirnakis2528 2 роки тому +8

    When i tried to logged in with safe mode my pc asked again my password as you said, i put it, and then it was stuck again in windows preparation screen. Any ideas?

  • @parthkadiya219
    @parthkadiya219 3 роки тому +18

    Not working for me.
    I still facing problem in safe mode with networking.

    • @redlipscomb293
      @redlipscomb293 2 роки тому

      Same sucks

    • @simongurung4885
      @simongurung4885 2 роки тому

      Same

    • @roronoa_jass2368
      @roronoa_jass2368 2 роки тому

      @@simongurung4885 how did u get it fixed

    • @1110lakshman
      @1110lakshman 2 роки тому

      @@roronoa_jass2368 were you able to fix. My safemode is not loading completely. Only full black screen and mouse cursor movable.

  • @Courtneykoon
    @Courtneykoon Рік тому +1

    Mine lets me put in my Microsoft password, tries to get me to set up a pin which doesn’t work, I click skip for now and the screen blanks like it’s going to log in but then it just goes back to the first screen to start over. I’ve tried resetting it and can’t figure it out

  • @camleregene
    @camleregene 2 роки тому +4

    Whenever I turn on my pc I'm locked on one screen like with the timer and stuff before the login but the timer isn't appearing which means I can't log in

  • @miracdasmine
    @miracdasmine Рік тому +2

    Please, what actually causes this problem. Your password is correct but it tells you it's incorrect

  • @vaishalivyawahare4657
    @vaishalivyawahare4657 Рік тому +2

    2:32 even after doing that process my Pasword is shown incorrect again even after the pass is correct any other solution

  • @user-sh7ov3df6p
    @user-sh7ov3df6p 2 роки тому +4

    When i pressed F5 i entered my password then it said Preparing Windows again, please helppp

    • @ge3448
      @ge3448 2 роки тому

      Same. Stuck in preparing windows

  • @jibinkallyat7213
    @jibinkallyat7213 2 роки тому +2

    Bro my pc is showing both log in glitch and power option not available glitch. Can you help me in solving it

  • @AyushO-fx2qh
    @AyushO-fx2qh 2 роки тому +3

    Please help me bro , in my window 11 , it is showing, something happened and your pin isn't available . click to set up your pin again , what can I do ., there is no space to enter my password

    • @bhushansonawane7470
      @bhushansonawane7470 2 роки тому

      Your prb is solve or not?

    • @AyushO-fx2qh
      @AyushO-fx2qh 2 роки тому

      @@bhushansonawane7470 Its solved but for that I had to reset my laptop

    • @bhushansonawane7470
      @bhushansonawane7470 2 роки тому

      @@AyushO-fx2qh yeah it solved in last night after reset my laptop

  • @indirapoudel7151
    @indirapoudel7151 Рік тому +1

    Hello sir what if it ask bitlocker pin after restart in troubleshooting

    • @D.a.y.l.i.g.h.t.
      @D.a.y.l.i.g.h.t. Рік тому

      I have the same problem, its so annoying, have you fixed it yet?

  • @adibanaazfatima7192
    @adibanaazfatima7192 9 місяців тому +1

    After pressing f5 it ask me to sign in to Microsoft account and I tried but unable to sign in.
    Please help me

  • @serjessonchannel
    @serjessonchannel 5 місяців тому

    Help me. when i enter the correct password it automatic signout

  • @karanbhardwaj8793
    @karanbhardwaj8793 3 роки тому +4

    In my laptop no troubleshoot page is showing even after pressing shift keu

  • @rakeshguptaGangtok
    @rakeshguptaGangtok 5 днів тому

    What if i forget microsoft login password or wrong microsoft account entered?? In my case my system went for repair and the reparing person set a MS login mail whose password I don't know and neither the person remembered.

  • @doriftoboi4995
    @doriftoboi4995 2 роки тому +1

    It sadly did not work in my case, I was able to enter þe safe mode but when I restarted I still wasn’t able to log in. Does somebody know how I could fix þis issue ?

    • @sahibjeetsingh8033
      @sahibjeetsingh8033 2 роки тому

      Were you able to solve this issue? Please help me out buddy as I also came on the login screen again

  • @Fire3-u7x
    @Fire3-u7x 2 роки тому +2

    When trie to log in it says you need to download an app

    • @avape4512
      @avape4512 Рік тому

      Did you figure out a resolution? Same problem here.

  • @_.abhi_zeet._
    @_.abhi_zeet._ Рік тому

    Do i need to press the both shift keys?

  • @EpicPandaPat
    @EpicPandaPat 2 роки тому +1

    My password wont show up when I press f5. What do I do

  • @nimoo_9968
    @nimoo_9968 11 місяців тому

    *PLEASE HELP* : My mom got me this computer during quarantine for school. Since last year, I've been using the computer completely fine, but one morning I try to log in to my account and instead of the normal "Password" box, it said sign in instead. I was kind of confused and eventually tried to log in. I type in my email and password (all correct) and it then asks me to make a pin. I click continue but then it says error literally 1 milliseconds later. I then click retry but it just repeats the error message. The only other option was to click cancel and when i do, it restarts my computer and brings me back to the sign in screen. I've tried everything to fix this. I tried to create a new account, restart my computer several times, and ive even tried to factory reset the computer. I still have the computer and I really want to know whats wrong with my computer. Please help

  • @yusufrafi3828
    @yusufrafi3828 Рік тому +1

    This is not working in my PC
    That is showing the same thing again and again
    Now what should I do

  • @Nordic404
    @Nordic404 3 роки тому +2

    Hello i have this 2 hour wait login problem and been trying to do the shift thing and it aint working for me. Im not waiting 2 fucking hours for this bullshit to be fixed when i got the pin and microsoft login

  • @mihai_7906
    @mihai_7906 2 роки тому +1

    Hey i have this problem but the thing is, i dont have password, what do i do?

  • @heyitzz_mitch3l169
    @heyitzz_mitch3l169 2 роки тому +2

    Mine says "This sign-in option is disabled because of failed sign-in attempts or repeated shutdowns. Use a different sign-in option, or keep your laptop powered on for 2 hours and then try again" i tried keeping it on for 2 hours but still it doesn't work can someone help me?

    • @aho3767
      @aho3767 2 роки тому +1

      Same ,pls tell me of u find anything plssssssssss

    • @vhininafayeperez9392
      @vhininafayeperez9392 2 роки тому

      Same po please help

    • @vhininafayeperez9392
      @vhininafayeperez9392 2 роки тому

      Please help me

    • @aho3767
      @aho3767 2 роки тому

      @@vhininafayeperez9392 ua-cam.com/video/cCCcm6z_OTQ/v-deo.html

    • @aho3767
      @aho3767 2 роки тому

      @@vhininafayeperez9392 did u figured it out?

  • @latishaharris3937
    @latishaharris3937 2 роки тому +11

    Thank you!!! This worked for me. Never have I had this issue with previous Windows. I had issues resetting the password for hours. Thank goodness for this video.

  • @Franciscolney
    @Franciscolney 2 роки тому

    On my Laptop(hp compaq),windows 11 stuct at welcome screen, Ctrl+alt+del combination dont work at all,keyboard stuck,but just mouse cursor works...It cant be login into safemode.....etc..I dunno what to do now....🤔😭😭😫

  • @ShivamSharma-lb2cg
    @ShivamSharma-lb2cg 3 роки тому +5

    My task baar was empty nothing was show there

    • @janeviroya5260
      @janeviroya5260 3 роки тому +1

      Same

    • @ShivamSharma-lb2cg
      @ShivamSharma-lb2cg 3 роки тому

      @@janeviroya5260 on login screen press shift key then restart then do same process of start up setting and after that restart again when you reach a safe mode screen. May be it work's

    • @udhayakumar2290
      @udhayakumar2290 2 роки тому +1

      Same

  • @odin8352
    @odin8352 3 роки тому +3

    What cause this problem? I freaked out thought I got hacked.
    Got solved after changing the password twice.

  • @dusty5
    @dusty5 Рік тому +1

    My pc still wont let me sign in. It doesn't even shows the password option🤕

  • @Wu..
    @Wu.. 11 місяців тому

    I have my login problem "your credentials could not be verified" and when I do these steps my pc says that it "ran into an error :(" and restarts after some time. This issue came when I was resting everything in my pc. Please help

  • @fasiali2903
    @fasiali2903 2 роки тому

    My computer still don't login in safe mode any solutions

  • @BenjiFrank
    @BenjiFrank 10 місяців тому +1

    It’s not letting me boot safe mode either. Any help? I used a profile fixer, that failed and now I can’t login whatsoever

    • @basnugroho
      @basnugroho 3 місяці тому

      Same problem here, i did not able to enter safe mode even i hold yhe shift key + restart. Have you found the solution?

  • @akihir0278
    @akihir0278 2 роки тому +2

    But i did Al the things like pres F5 but now I'm in safe mode but i can't login still, i don't know what's wrong with my laptop but i can't login to my laptop can someone help me plzz

  • @nikkidelguera2045
    @nikkidelguera2045 2 роки тому +2

    mine is not working, i already pressed the shift and power but it just restarts

    • @M0ments-
      @M0ments- 5 місяців тому

      So what's the solution bro??

  • @georgegaming3250
    @georgegaming3250 2 роки тому

    My windows OS 11 keeps login in temporary profile again and again even I sign out and sign in but not solves... I've try out the delete the temp profile but not work for me

  • @deepikagupta4377
    @deepikagupta4377 Рік тому +1

    Im not able to ise shift key i cant see any option nor my window is shutting down

  • @iancorbett9115
    @iancorbett9115 2 роки тому +1

    Please help!!! When i try to log in it highlights my password and doesn't login, and when i press the power icon it says there are currently no power options available. And then after sometime it restarts itself.

    • @jamesbrown7002
      @jamesbrown7002 2 роки тому

      Same bro...is your problem solved now?
      If yes please tell me 😭

    • @iancorbett9115
      @iancorbett9115 2 роки тому +1

      @@jamesbrown7002 Damn bro sorry, I brought it to a guy yesterday and I'm getting it back today. My best advice is bring it to being to best buy or get geeksquad.

    • @jamesbrown7002
      @jamesbrown7002 2 роки тому

      @@iancorbett9115 ok thanks

    • @skyamisukare
      @skyamisukare 2 роки тому

      I have same problem wonder what it is

    • @iancorbett9115
      @iancorbett9115 2 роки тому

      @@skyamisukare I don't know too much. But I took my computer to my computer guy and he said that my RPC server failed and basically he reset everything and I had to re-download everything. Everything is back to normal now.

  • @abbycash
    @abbycash 2 роки тому

    It is not working I’m inputting my right password. Same problem exist

  • @johnmann5232
    @johnmann5232 12 днів тому

    So to fix my problem of just updating from win 10 to 11 was, i had to boot into safe mode. I clicked uninstall the latezt feature updates. It basically took out the 24H2 update. I rebooted or restarted the laptop and viola the problem was fixed. I was able to enter in my user id and password. So for those still having problems, safe boot to check your version. Restart and press the F5 to boot into recovery screen. Uninstall the latest featire updates. Hope this helps.

  • @Faizcasm
    @Faizcasm Рік тому +1

    After holding shift button
    I restart my laptop
    But it's not working
    It's still stuck 😢

  • @rajeshpareva7688
    @rajeshpareva7688 Рік тому

    do we need to have network connection for this

  • @Lilmanman35
    @Lilmanman35 2 роки тому +1

    I Went in to safe mode and entered my password but it says it wrong

    • @farbodrad
      @farbodrad 2 роки тому

      having the same issue, found any solutions?

  • @babuMadhan1112
    @babuMadhan1112 2 роки тому +1

    Shift+ power button options not showing anything

  • @rishabhmishra1023
    @rishabhmishra1023 Рік тому

    After doing all steps it's showing you need to install an app for this task I'm clicking tmob yes and nothing is happening

  • @PromoBelitz
    @PromoBelitz Рік тому +1

    I dont have advanced options what can i do????

    • @PromoBelitz
      @PromoBelitz Рік тому

      When i press 6/f6 appears nothing (command prompt) what can i do… my pc does only a restart After Pressing 6/f6

    • @Kgbhghtgy-wh1io
      @Kgbhghtgy-wh1io Рік тому

      Did you find a way to fix it if so please tell me

  • @ayxanliyev1185
    @ayxanliyev1185 Рік тому

    2:36 bende sorun buradada baş veriyor nasıl düzeltim

  • @GovindaTslagapu
    @GovindaTslagapu 4 місяці тому

    I follow the methods but I have same issue in safe mode network also after entry password what can do

  • @akm5747
    @akm5747 Рік тому

    After pressing f5 i put password it still showing this sign in option failed
    Same problem

  • @CasuallyAuthentic
    @CasuallyAuthentic 2 роки тому

    Did I miss something? If your password you know is not working g ghe. How do you login in safemode?!?

  • @mister_No1
    @mister_No1 2 роки тому +1

    Brother how can I change language on locked screen? Win 11.
    Thank you

  • @mtbboy1993
    @mtbboy1993 2 роки тому +1

    I found an possibly solution, restart computer 3 times and try to click and wait for log in screen to come. It worked. If not try system restore.

  • @Luckyboy-nk1uu
    @Luckyboy-nk1uu Рік тому

    It doesn’t work I do everything and I put my password in to go into to safe mode it ain’t work and it says the same thing .

  • @mohammedjeelan3629
    @mohammedjeelan3629 2 роки тому +1

    This process all done but problem not done

  • @madboy12496
    @madboy12496 3 роки тому +2

    Yesterday in opened my pc but today morning i automatically logged off

  • @cler2702
    @cler2702 2 роки тому

    Hey bro when I login on safe mode I get a white screen, is there anyway to fix it?

  • @aaronsmeke9178
    @aaronsmeke9178 2 роки тому

    Help when I click F5 and then sign in a popup that says search for an app on the app store pops up, help

  • @prataptechnicalview6949
    @prataptechnicalview6949 2 роки тому

    Not working,, only sing in show,, password bar not showing

  • @animatedxool2319
    @animatedxool2319 3 роки тому +1

    My problem is that the password option is not coming, it's all just a wallpaper, I clicked everything, password not showing

  • @jm.Beats.
    @jm.Beats. 9 місяців тому

    I can't even get the password screen to come up..Normally I just press space bar and it brings up the profile Pic and password box. Now no matter what I do it'll just flash the profile Pic (as if it's transitioning to "enter password" screen) but instead just returns to the lock screen with just the clock showing..Even if I try and click the power button on the bottom right it still just does the same thing. I've tried ctrl alt del which does nothing. If I hold space bar it will just repeatedly (barely) flash the profile Pic then back to the clock (lock screen) over and over. I literally can't do anything to get past the lock screen to enter my password..The laptop is barely a year old..

  • @yashdalsaniya3648
    @yashdalsaniya3648 2 роки тому

    Hello, I am not able to get any options after pressing the restart button, it's getting restart that it. Please help me.

  • @mrmelmba
    @mrmelmba 9 місяців тому

    After Windows 11 is installed on a new computer, before doing anything else, place the computer through two restarts so that it can complete updating before adding any other programs, otherwise you might end up with corrupted files that cannot be repaired. Failing to do that you might have to reinstall Windows in order to correct the Windows _log-in_ issue. In order to avoid being besieged with pop-ups that detract from the task at hand, which lead you astray, do _not_ sign-in to your Microsoft account at this time, as that may be done later when everything is working properly. Go through a complete shut off and start cycle before adding any programs to your computer that make changes to the system. It is a good idea to also do that for each new program that is added, as these change the system.

    • @NoneSuch-YT
      @NoneSuch-YT 2 місяці тому

      now let’s just say, hypothetically (not hypothetical) i did exactly what you just said not to do. and now i’m stuck in the login with no way to open command prompt and no way to open the pc even in safe mode (like the video). is there a fix or am i fried?

    • @mrmelmba
      @mrmelmba 2 місяці тому

      @@NoneSuch-YT What you describe is what I experienced. As I recall, I finally had to remove and reinstall windows that took about an hour. I do not remember the key that you press that brings up a menu that enables this choice. Then, before doing anything else give it ample time to update and place it through, say, two restarts before adding any programs. Do not sign in to Microsoft at this time as the menus will lead you astray, but do that days later if you wish. I never did sign back in.

    • @NoneSuch-YT
      @NoneSuch-YT 2 місяці тому +1

      @@mrmelmba my father fixed it for me. He plugged in a hard drive which prompted the control panel and he was able to set my pc back a day before i logged into my microsoft so I got to keep everything. Never signing into it again!!

  • @Just_a_sandwich_yk
    @Just_a_sandwich_yk 4 місяці тому

    Mine shows new user instead off my account but the problem is that they xant you do put a password in it that i dont know pleese if someone knows how to fix this pls help

  • @hibarabah333
    @hibarabah333 Рік тому

    When i turn my computer on it work but when i login into my account i can’t reach the desctop it stuck in black screen

  • @santipuppy21epic38
    @santipuppy21epic38 5 місяців тому

    Mine doesn’t say password mine says pin does it make a difference?

  • @jason17324
    @jason17324 Рік тому

    I tries everything and still nothing works. I can't change my windows password and even when i type the pin that is correct it still doesn't work. Please help me.😢

  • @sreevinayak4225
    @sreevinayak4225 2 роки тому +1

    Why is this happening actually

  • @ranjukalita1215
    @ranjukalita1215 2 роки тому

    Can we reset to solve this problem cause my one is not working when I try to give my pin then it's showing your pin is not available error please reply sir please🙏

  • @ROLINE0911
    @ROLINE0911 Рік тому

    Need help....Don't know why I can't enter letters part but only numbers part for my password.....

  • @ushapavanitadakamalla7070
    @ushapavanitadakamalla7070 2 роки тому +1

    How can I enable user account on login screen can someone help

  • @jomeyer13
    @jomeyer13 Рік тому

    What if the sign in doesnt properly show. It stays with the wallpaper background . not even the time display

  • @μελένεΓιάννηκαισταρχίδιαμου

    Bro I dot it all and it tell searching app Microsoft or Sam thing

  • @justus9800
    @justus9800 3 роки тому

    Mine did not go to safe mode…why?! Why is everyone’s working but mine? Talk please now

  • @rishatdilmurat8913
    @rishatdilmurat8913 Рік тому

    Thank you very much!!! I don't get why after safe mode the old password is working ?

  • @jayvitali7909
    @jayvitali7909 2 роки тому +1

    For some reason this did not work when I went back to type my password in

    • @sahibjeetsingh8033
      @sahibjeetsingh8033 2 роки тому

      Brother the same is happening with me. Did you find any solution yet?

  • @ajk5130
    @ajk5130 Рік тому

    In my system while pressing shift +restart its not going to troubleshoot window

  • @abhisheksingh3306
    @abhisheksingh3306 Рік тому +1

    Followed same steps as u guided but still not resolved

  • @AdelbobillotDZ
    @AdelbobillotDZ Рік тому +1

    I followed all at this points steps but unfortunately at this point I was unsuccessful

  • @amritasoni6422
    @amritasoni6422 Рік тому

    Still I'm not able to open my pc ...the password is correct but again nd again the same statement your credentials....egghhh!!! I'm working on it since 2 days help me!!!

  • @ambitiouzangel4958
    @ambitiouzangel4958 4 місяці тому

    When I get to the Startup Setting I can't press any F keys. It's stuck. Microsoft said I have to pay $159 to rebuild windows just because I forgot the pin

  • @VishalGunti
    @VishalGunti 3 роки тому +2

    Sir Alphabetics are not getting typed but numbers are working

  • @bushriina7128
    @bushriina7128 2 роки тому +1

    I am pressing the shift key but it is not going to the settings, it is just doing a restart.

    • @x.xsense4153
      @x.xsense4153 2 роки тому

      Same

    • @mavihs26
      @mavihs26 2 роки тому

      Same did you resolve this

    • @shahidshaik3274
      @shahidshaik3274 2 роки тому

      Try by holding on to both the shift keys while pressing restart in power button hopefully it will help

    • @irfannaufalfauzi523
      @irfannaufalfauzi523 2 роки тому

      Same issue. Do you can solve this now?

    • @shahidshaik3274
      @shahidshaik3274 2 роки тому

      @@irfannaufalfauzi523 no it haven't worked you have to uninstall all the updates of windows 11 then whole operating system will be back to 10 windows and it's fine because because of windows 11 os we are facing lot of problems. Laptops are getting slow

  • @shahidshaik3274
    @shahidshaik3274 2 роки тому

    Still it is signing out after this process what to do ??

  • @brendaabell7577
    @brendaabell7577 3 роки тому +2

    It still keeps saying my password is wrong

  • @Homemakerthilagavlogz
    @Homemakerthilagavlogz 2 роки тому

    Before restart options Asking bitlocker recovery key

  • @rakhesai3638
    @rakhesai3638 2 роки тому

    After press restart ... It's now working as showing as ur display
    Pls help me

  • @shobhayadav5005
    @shobhayadav5005 Рік тому

    Not allowing me to press F5 automatically comes on DELL windows starting page and again stucked with same page literally I tried many times not able to start 😭

  • @MeSubhoKarmakar
    @MeSubhoKarmakar Рік тому

    The window is not opening it directly opens the pin window nd its not working any solution????

  • @FGhydraZZZZZZZ
    @FGhydraZZZZZZZ Рік тому

    My friend can't enter password because his password is in Thai langauge but he can't change langauge. Anyway to fix?

  • @MahadevanIyer
    @MahadevanIyer 3 роки тому +4

    Windows 11 sucks, it does not even long in in safe mode... Showing preparing windows, forever 😡

    • @christianmcbrearty
      @christianmcbrearty 3 роки тому

      Wtf it's WAAYY better

    • @MahadevanIyer
      @MahadevanIyer 3 роки тому

      @@christianmcbrearty Then why are you watching "how to fix Windows 11" video

    • @christianmcbrearty
      @christianmcbrearty 3 роки тому +3

      @@MahadevanIyer bruh every operating system has issues. That doesn't necessarily make it bad. Windows 11 is clearly more responsive, has a way cleaner UI and new features. It's superior. Looks way more minimal and less junky.

  • @Nirmala1969
    @Nirmala1969 2 роки тому

    My computer mot opening in safe mode at all?

  • @Kentrell252
    @Kentrell252 7 місяців тому

    What if I hold shift, press restart, and it just freezes… what do I do then?

  • @martimorgan4788
    @martimorgan4788 2 роки тому

    I did all you suggested, more than once and I do know my password. I have reset my password numerous times; I still cannot sign onto my computer. What other things can be done because I am becoming so angry? I have been working on this for 4 days and refuse to pay HP or Microsoft for this problem. It should not happen that a person cannot get on their own computer.

  • @subhamay2.067
    @subhamay2.067 2 роки тому +4

    Very helpful video!! After applying this process I don't have the problem now. Thanks man!!

  • @ghaidasq9970
    @ghaidasq9970 Рік тому

    There is no startup sitting option in mine why??

  • @1nonly.863
    @1nonly.863 2 роки тому

    It just restarts. The menu doesn’t show up