We have this same exact model with the same problem. In fact this is our 3rd washing machine with the same model. They all had problems with the spin cycle. Ours used a one piece unicouple that hooks up to the sink. This is the same set up that the instructions say to use. Turns out there is a design flaw in the drain hose opening which is only 1/2 inch big. Too small for proper drainage. This created a bottleneck and all sorts of problems. On a hunch I replaced the drain hose and it works perfectly!
Hi where did you get a replacement for the spring and how did you attach it? I noticed you didn't have one prior and I don't have one too. I checked the bottom if it fell somewhere and i couldn't find it too.
Diego thanks for the video sir. Once the sensor falls do you have to get a new sensor or can you put the sensor back on? Also the spring is there only one correct way to install it? You really saved me on this one. Working on the first one I ve ever seen.
Hi, it is more likely that you will need a new arm for that because they break. But if you find a way to secure it back it would work. Glad to be helpful. Good luck
It’s not totally intuitive that the out of balance would trigger the machine to fill it up and try sgsin vs just stopping and throwing an error code. I wonder… if I left the machine running and went away for three days would it keep trying dutifully or would it give up after say 5 tries.
I am having this exact same problem, have replaced the drain switch and it usually fixes it but the problem is still occurring. Has anyone else ran into this? If so what else can I do besides replace the machine?
How do you put the spring back in? Followed everything you showed and how it sits inside. But then it doesn't push down like you show. How did you get it to that?
@@diego2565557 Yes, would be help to know if possible to trick the lid cover switch to allow troubleshooting of my spin problem. Sounds like it's in the left hinge of the lid. Can you stick something in there?
Hi, washers always have some remaining water in them. The smell is most likely due to soap build up between inner drum and outer one. Not much you can do about that. You can try using a washer cleaner product and also make sure not to over use soap. Thanks
Would you recommend this machine? I was thinking about getting it from Home depot cause its a more compact machine. How long have you owned it before that happen?
@@diego2565557 thank you so much for the fast reply, I’m looking for a washer that’s under 27 inch width that’s top load. Even with the door taken off it still can only do 25-26 inch at most. Do you have any recommendations?
@@diego2565557 Hello, thanks for the video. The spring to hold the switch in position, at the very end, I didn’t see what you did with it to put in place? You mentioned you don’t recommend this because of other things as well. What other problems have you run into? I just ordered this and then started searching videos after I ordered it already. What do I need to watch out for and take extra precaution? How should I maintain this so it lasts a long time? It only comes with one year warranty and I did not order any extended warranty. Thank you so much. Do you also have any tips for the GE portable dryer that can be mounted on this one? DSKP33ECWW? I read that someone had an issue with dark spots on clothing?
Hi Diego I bought this machine 3 months ago. it has an extremely loud buzzing soundon the drain/spin cycle, rather like a transformer noise. We had a repair man in and he said there is nothing wrong, it’s how this machine is. Can you confirm this? Is this machine unusually noisy ? The repairman stated he had never worked on this model.
Diego, thank you very much for a very helpful video. I have the same washer, but just the portable version. Thought this might be my problem, but I felt the balance lever and it feels nice and secure. My problem is the washer goes out of balance as soon as it starts spinning, even if I've rebalanced the clothes immediately before. After it stops I immediately look inside, and clothes are thrown to one side (properly triggering out of balance). Tried several times, could only get it to work with literally 2 small towels in it (fluke), and also it worked spinning a full load of DRY clothes I put in for a test. Machine is properly balanced. Seems the spin/infuser isn't working right such that it immediatly throws the load off balance, and hence it stops and switches to want to redo the rinse, (timer jumps from 10 to 17) and keeps repeating.!! Any suggestions would be greatly appreciated. Bought this 2nd hand from someone who said it's new and they never actually got to use it.
Hi Kelly. It is very important that you make sure the unit itself is well balanced on the legs. If it is off balance there that could be your issue. You will need a level to make sure you are ok. Try that first. Good luck
@@diego2565557 Yes, it is level, I checked before and after, several times. I had a contractor help set it up. It is on a cement floor, in the unfinished room of my basement, which has some cracks, little bumps, etc. but he put a large thin wood under one back leg to level it, and we checked that the two adjustable front legs are tight on the floor and tightened. The machine feels really stable and still, it does not shake or move, just vibrates as normal I believe. Do you think the machine is Extremely (!) sensitive and sensing some instability? It did do a full spin with a load of DRY clothes, but otherwise, with a very small wet load it has trouble. Additionally, the 1 or 2 times it actually spun with a few wet clothes, they were still dripping wet when it finished the spin cycle. I'd call a local repair person if I thought this seemed like something that sounds fixable.
@@diego2565557 Hoping you wouldn't mind another question. I'm thinking something holding the drum got damaged during the few recent moves the machine had (placed on side in truck, etc.). Would this machine have dampening straps, etc. that could be checked? With just 2 wet towels, I can hear & feel the drum hit the side of machine at start of spin and therefore it stops. I can feel the corner suspension rods from inside, but not any straps. Thank you so much for any advice!
@@kellyoshea9283 it sound about right , your suspension my be off place. You will have to remove rather back cover or the entire top in order to re locate them. I think you will have access from behind, I would check that first. If you put the unit on it’s side when moving is highly possible to have the suspension off place. Hope you can fix it.
Hi Alex. I would first check the drain pump to make sure is clear of any foreign object, Also make sure the drain pump is working. If you hear it humming that means it could be something stuck in it. If you don’t hear nothing could be a bad pump or bad lid switch. Of course you have to put it to spin to do these tests. Good luck
@@thechoosen1godgivin419can you tell me how? It’s the only issue I’m having. I’m pregnant & trying to do this all on my own as it’s wedged into a small space with a load full of soaking wet clothes right now😢😂
4 years later this video saved me from waiting for the apartment staff to fix it
We have this same exact model with the same problem. In fact this is our 3rd washing machine with the same model. They all had problems with the spin cycle. Ours used a one piece unicouple that hooks up to the sink. This is the same set up that the instructions say to use. Turns out there is a design flaw in the drain hose opening which is only 1/2 inch big. Too small for proper drainage. This created a bottleneck and all sorts of problems.
On a hunch I replaced the drain hose and it works perfectly!
I swear this is tye only video on youtube with the solution to this problem ty man
Your video helped me fix my washer. Thank u 🥳
Thank you so much you helped me fix my washer machine ( this piece comes out but not broken I did back and fixed ) works great
thank you so much for this video! it is exactly my problem and has helped me alot!
Thank you kindly 🙏 you definitely saved the day with this one for me 😎 and also saved my back , from having to get another and move it :)
Your video has solved my problem. Thank you!
I wish it did mine...
Thanks a lot my man you bailed me out!
Thank you so so much !!
Hi where did you get a replacement for the spring and how did you attach it? I noticed you didn't have one prior and I don't have one too. I checked the bottom if it fell somewhere and i couldn't find it too.
Ty so much it worked
Thanks soooooooooooooooooooooooooooooooooooooooooòooooooòo much
How did you put the spring in?
This is comparable to the whirlpool equivalent of this machine. Overload switch is in the same area.
Diego thanks for the video sir. Once the sensor falls do you have to get a new sensor or can you put the sensor back on? Also the spring is there only one correct way to install it? You really saved me on this one. Working on the first one I ve ever seen.
Hi, it is more likely that you will need a new arm for that because they break. But if you find a way to secure it back it would work.
Glad to be helpful. Good luck
I search online it's only 8 dollars so i would not worry about buying a new one
Question can add a video on how to add the spring
Do you know the part number or name?
It’s not totally intuitive that the out of balance would trigger the machine to fill it up and try sgsin vs just stopping and throwing an error code. I wonder… if I left the machine running and went away for three days would it keep trying dutifully or would it give up after say 5 tries.
There is a another part how do I put that on
I am having this exact same problem, have replaced the drain switch and it usually fixes it but the problem is still occurring. Has anyone else ran into this? If so what else can I do besides replace the machine?
After the two screws in the back how did you take the ones on the side off
If you are talking about the two on the side of the machine, they are under two small plastic covers.
How do you put the spring back in? Followed everything you showed and how it sits inside. But then it doesn't push down like you show. How did you get it to that?
Yea same I don’t get it
So I would have to get a new one of that thing?
Yeah it’s cheap I paid $12 for mine and a 20min fix
Question for Diego: how to bypass the cover switch so I can have the cover over when in operation and where is this located, thank you.
Are you talking about the lid switch?
@@diego2565557 Yes, would be help to know if possible to trick the lid cover switch to allow troubleshooting of my spin problem. Sounds like it's in the left hinge of the lid. Can you stick something in there?
Hi diego so my washer has a moldy smell. it’s draining the water but when i move the washer it sounds like there’s water in there? what could it be?
Hi, washers always have some remaining water in them. The smell is most likely due to soap build up between inner drum and outer one. Not much you can do about that.
You can try using a washer cleaner product and also make sure not to over use soap. Thanks
Would you recommend this machine? I was thinking about getting it from Home depot cause its a more compact machine. How long have you owned it before that happen?
I don’t own one, I serve them. I would not recommend it. This happens really soon. They are small plus’s some other things.
@@diego2565557 thank you so much for the fast reply, I’m looking for a washer that’s under 27 inch width that’s top load. Even with the door taken off it still can only do 25-26 inch at most. Do you have any recommendations?
@@DH5354 check this top loader model GNW128PSMWW it is only washer not dryer
@@diego2565557 Hello, thanks for the video. The spring to hold the switch in position, at the very end, I didn’t see what you did with it to put in place? You mentioned you don’t recommend this because of other things as well. What other problems have you run into? I just ordered this and then started searching videos after I ordered it already. What do I need to watch out for and take extra precaution? How should I maintain this so it lasts a long time? It only comes with one year warranty and I did not order any extended warranty. Thank you so much. Do you also have any tips for the GE portable dryer that can be mounted on this one? DSKP33ECWW? I read that someone had an issue with dark spots on clothing?
hey boss , this video is amazing , where did you order the part from
Hi. You can get it on sears parts direct or appliance parts pros.
Hi Diego
I bought this machine 3 months ago. it has an extremely loud buzzing soundon the drain/spin cycle, rather like a transformer noise. We had a repair man in and he said there is nothing wrong, it’s how this machine is. Can you confirm this? Is this machine unusually noisy ? The repairman stated he had never worked on this model.
Hi Antonia. If the noise is during the spin and drain I will say it’s normal. Most likely it is the drain pump that is loud.
@@diego2565557 thank you so much for the quick reply. I appreciate it.
Diego, thank you very much for a very helpful video. I have the same washer, but just the portable version. Thought this might be my problem, but I felt the balance lever and it feels nice and secure. My problem is the washer goes out of balance as soon as it starts spinning, even if I've rebalanced the clothes immediately before. After it stops I immediately look inside, and clothes are thrown to one side (properly triggering out of balance). Tried several times, could only get it to work with literally 2 small towels in it (fluke), and also it worked spinning a full load of DRY clothes I put in for a test. Machine is properly balanced. Seems the spin/infuser isn't working right such that it immediatly throws the load off balance, and hence it stops and switches to want to redo the rinse, (timer jumps from 10 to 17) and keeps repeating.!! Any suggestions would be greatly appreciated. Bought this 2nd hand from someone who said it's new and they never actually got to use it.
Hi Kelly. It is very important that you make sure the unit itself is well balanced on the legs. If it is off balance there that could be your issue. You will need a level to make sure you are ok. Try that first.
Good luck
@@diego2565557 Yes, it is level, I checked before and after, several times. I had a contractor help set it up. It is on a cement floor, in the unfinished room of my basement, which has some cracks, little bumps, etc. but he put a large thin wood under one back leg to level it, and we checked that the two adjustable front legs are tight on the floor and tightened. The machine feels really stable and still, it does not shake or move, just vibrates as normal I believe. Do you think the machine is Extremely (!) sensitive and sensing some instability? It did do a full spin with a load of DRY clothes, but otherwise, with a very small wet load it has trouble. Additionally, the 1 or 2 times it actually spun with a few wet clothes, they were still dripping wet when it finished the spin cycle. I'd call a local repair person if I thought this seemed like something that sounds fixable.
@@diego2565557 Hoping you wouldn't mind another question. I'm thinking something holding the drum got damaged during the few recent moves the machine had (placed on side in truck, etc.). Would this machine have dampening straps, etc. that could be checked? With just 2 wet towels, I can hear & feel the drum hit the side of machine at start of spin and therefore it stops. I can feel the corner suspension rods from inside, but not any straps. Thank you so much for any advice!
@@kellyoshea9283 it sound about right , your suspension my be off place. You will have to remove rather back cover or the entire top in order to re locate them. I think you will have access from behind, I would check that first. If you put the unit on it’s side when moving is highly possible to have the suspension off place. Hope you can fix it.
@@diego2565557 Thank you so much, Diego! I will suggest this to a repairman. Hopefully parts are available.
Okay now I have the same machine but mine isn't draining any of the water? Any tips?
Hi Alex.
I would first check the drain pump to make sure is clear of any foreign object,
Also make sure the drain pump is working. If you hear it humming that means it could be something stuck in it.
If you don’t hear nothing could be a bad pump or bad lid switch. Of course you have to put it to spin to do these tests.
Good luck
Hi!! my washer is doing the humming noise while i put it in spin and it isn’t draining any water.
How do I put the pin on
What pin?
The pin to the left on mine does seem loose as well 😣 can you do a pin video for that balance switch
Thanks for the video, but you didn’t show that the spring has to be placed upside down
Thanks for noticing that. I didn’t realize that till now but good observation.
Why wouldn’t you should how you attach the spring…
Mine Still not spinning??
It works perfectly, I figured out how to engage the spring small detail that was not in the video thank you very much
@@thechoosen1godgivin419can you tell me how? It’s the only issue I’m having. I’m pregnant & trying to do this all on my own as it’s wedged into a small space with a load full of soaking wet clothes right now😢😂
Where did you get the piece from?
With the model number look online and you will find a supplier.
Thanks