The huge takeaway from this is that while there wasn’t any issues with your work, you were more concerned about the customer being unhappy. That shows a lot about your integrity. Not many people would’ve gone back and sorted a ‘doesn’t need to be sorted’ issue. 👏👏👏
Problem with porcelain slabs, people think they are like tiles on a wall and have high material expectations of perfection. Well done, risky business getting the joints raked out and not damaging the tiles.
Fair play mate. Good on you for showing this, shows things aren’t always rosey. Tricky taking out porcelain, well done mate Oh and this bloody rain ☔️😭
Spot on not always rosey .You get it from time to time it was unexpected as it always is mate. Rain washed away summer its shit in it 👍🙌🤣🧱🧱take care mate u and yours
Working with natural materials is always a fine balancing act Justin. Fair play for going back and spending so much time rectifying tiny, tiny issues like that. Out of interest do you explain about tolerances and variations of shade in your estimates...like a T's & C's? There is only so much explaining you can do with some clients!
Hi. Fantastic work. Looks amazing. I think the clients are a bit picky. Abit ridiculous really. But, I suppose the clients always right, as the saying goes. I couldn't see nothing wrong with it at all. Excellent job guys. 👌👍
Fair play pal. Very professionally handled. I literally just had the same problem with the camber to the slabs. Not easy trying to explain to clients about tolerances , especially to the larger format slabs.
My hat goes off to you, a fine job and giving the customer what they want, the end result should always be both parties are happy with the result, even at the expense of going over the job again to lets just say little tweak here and there... well done, transparency is a rare virtue in the building industry these days.....
I am a Mason I did a tile job a couple winters ago with 1ft x 2ft tiles so they had that curve in the middle so I layed them 1/2 bond and they had that lip wich I explained to the home owner luckily they didn't complain I did some research and learned that tile setters lay them in 1/3 bond so the lip is not as noticeable
Spot on Richard Ive also heard if the manufacturer cilns them to hot when cooling they bend .so a better quality control at the factory makes sense but its not happening they just chuck em out the door then its not there problem is it and the get payed. I have many brochures with half bond patterns so that means its acceptable if its in there brochures to do half bond. In my opinion manufacturers need to take more responsibility for the quality of there products. Appreciate the comments rich Justin 👍
Even high end porcelain slabs have lipping , i jud had to install a product that the customer purchased online i believe was a spanish porcelain and the things wernt even square, after laying the 1st course the joints on the second course where not matching . 1mm here 2mm there and it was frustrating. I pulled out my small builders square and some of the slabs where 2mm off square . Luckily i used 5mm spacers and managed to make it work .
Shadsz that is terrible. Tiles not even square that makes the installation impossible to get right.As i said in the video it makes your installation look bad when its the material. Manufacturers need to be made responsible. They sell there products make good profits and walk away most trades make no profits just a days work .its not acceptable shadsz is it
Cant help getting the odd thing like this now and again Justin, just hope it's not too often. I'm back at a job finished a month or so ago myself tomorrow, Indian sandstone path up to and along a decking area leading to an office studio building clad in Hardie planks. The decking is raised (composite) and had been edged (facia?) with the same Hardie planks as the office building. When digging out, it was a bit tight and the digger bucket damaged a small section of the Hardie plank edging on the decking area. So I'm back there tomorrow to put it right. Customers very good and didn't mind waiting. As you say, it is very important to keep the customer happy.
Spot on paul and you did the right thing and gone back to sort the issue out .Hope your customer is happy we all have these issues its how you deal with them customer service is very important. Good luck to mate . Justin 👍
Anyone with half a brain should realise the slabs may not be perfectly flat. Seems like the customer was making a point somewhere. Well done for keeping your cool and "fix" it. 👍👍
Brick bond is a pain with Porcelain, put two tiles back to back and they wil rock, show this to the customer before you start and let them make the decision. Laying them third bond is a compromise i always do this with planks as they are always bowed. 👍
Hi Andy I no mate the manufacturers dont recommend half bond do they its a size thing more than anything but your right mate .trouble is people want what they want mate dont they 👍🧱🧱
You've got real integrity that shows alot, but if they were that picky over a few slabs being out by 2 mm then sorry but they definitely have OCD ask them to check everything inside their house even the brick work we have tolerances within the trade for a reason
@@brickrightbuildinglandscaping Yes you did the right thing just find it frustrating when it already looks fantastic mate 99% of people wouldn't even notice 1 /2mm out
I really dont mind either to be honest . The landscaping is easier though is i generally dont have to organise other trades like you do with extensions 👍🧱🧱👌
Well done to you , it's nice to see real life videos you do get some customers unhappy I run my own building company so I know exactly what it's like so good for you to show this
Hi joey No mate you dont get it with this grout it was a light grey when dry . The salt in certain slurry grout is another nightmare altogether. Ill dumped on us yet we never made the products we use. Good luck joey mate and good on you for doing for them Justin 👍
Natural materials, in a natural environment, equals natural 'minor natural inequalities'. Do you remember last year, we mentioned about a 12 x months warranty fee? Only a minor amount, but I'm sure, correctly worded, would have told the customer what to expect. Weather, temperature fluctuations and 'natural settlement' would tell the customer what is and what is not covered. Sometimes, the best jobs you do are the ones that you don't take on! I'd say £100 for a 12 x month callout/re-grout warranty? Anyway mate, when you've finished, ask the customer for a written acceptance of the work. Don't get disheartened Justin and Fray, your work reputation precedes you.
Dave some wise words there as usual thanks mate.Its one of them Dave we just did it we wanted to keep the customer happy hopefully we have mate its difficult sometimes doing this job .As long as there happy we move on now . Appreciate the advice mate 😀👍👌🧱🧱
Well done mate. frustrating I know but you did the right thing by them. Managing clients expectations can be a tricky part of the job especially when using products that aren't 100% At the end of the day you did what was right for you & the client.. Thats all we aim to do as a tradesmen. Hopefully all ended well Keep yr chin up mate
Modern materials seem to be terrible to what they used to be. I took some 100 year old concrete slabs up to do my drive. The modern replacement were half the depth, different depths, warped, not uniformly finished on the edges & different sizes. (Marshalls) We measured the old one's & they were almost perfect.
Tony i dont think they make anything like they used to mate do they. Its definitely an issue if slabs or tiles arnt uniform especially on porcelain 👍🙌🧱🧱
That's a difficult one but good on you for going back to do your best to settle their concerns. Hope they maintain it to a high standard now to make it worth while 👍
@@brickrightbuildinglandscaping better to voice their concerns to you than you hear about it down the line from some other potential customers for sure👍
Hi Justin Testing your metal strength there mate , u get sag in grout i , you always want it below the slabs otherwise you’ll get flaking off , dealing with the public though mate , seems a bit of a engineer they think everything is just so , FairPlay to you though pal to not be beaten ❤️❤️👍 top man , stay safe pal # Cant please everyone pal 90% in any exam is a masters pal in a exam 😂
Hi John We've had many many chats mate and yes its difficult sometimes running a business in this game .Its not all about fancy videos and photos this is the real world not youtube world. All you can do is your best if that isn't good enough you try again John and hope. We try our very best for our customers as do you mate as 90% is a masters but need 100% on each job its a hard old job this so many things to deal with including the elements. Speak next week for a catch up hope all is ok Justin 👍
Being a bit pickey for me but not my game so can't say much but if it was me i say great job thanks plus disc cutting the grout out i was scared for you 😂 wouldn't like to do that with my shakey hands 😂keep the videos coming mate hope all is well
In one hand danny its pickey but it was something that they wanted rectified so for some its no issue for them it was and i get that .its a small price to pay now its done i feel better about it now aswell just want people to be happy but with all the will in the world it doesn't always happen unfortunately. Cheers Danny mate 👍 👌
@@brickrightbuildinglandscaping very true mate customer all ways right long has everyone is happy in the end is all that matters keep your name going round 👍
Pedalo is great kit have 1 for few year now but if catch grout at wrong time can be a bit aggressive on on joint better with the raimundi hand sponge most of the time. Scorching the tile then that would be a real pisser lol. Can’t bend them buddy why manufactures on the 1200 formats recommended a 200 lap and not half bonded personally hate half bond looks naff random quarter lap looks better. 2x2,s tile think looks better straight lines brick bins messy with all The the lines. But just give customer what they want really a would took the spirit level over there head. Some customers just don’t get it mate want cheap tiles and expect them to a flat as arrow some cheaper range tiles have small 1mm -2mm bows in them.
Lee i do agree totally on pedalo grout has to be bang on the right time to do it .As for the half bond yea its what people ask for and its not recommended by the manufacturers is it mate . Some of these tiles arnt exactly flat and they should be .I dont buy cheap low end stuff if the customer requests but not cheap . So i dont expect any discrepancy its not acceptable really they need to take responsibility for it lee. Great points as usual thanks mate 👍 👌 🧱🧱
@@brickrightbuildinglandscaping Manufacturers don’t care buddy. Arento marshall range is low end but sold at high prices lol. But had some expensive 1,s from talasey 1200mm all be it but the level 1-2mm gap other end wasn’t even the style where small ripple effect to imitate natural stone pretty the style where like a sandblast finish shape tiles were questionable. London stone another bandits send full voided samples but send out tile which isn’t very naughty big black vien through the middle chipped small sample not sign vien. Was Italian tile tool noticed on the edges slightly dipped 1/2mm or so. Looked like they were designed that most something to do with the grout may help who knows. Predominantly used fugabella
@lmilne4859 I think when porcelain came here and everyone wanted it . There was a definite responsibility by the manufacturers to supply some good products. Now most of the so called high end or costly porcelain isnt even full bodied and comes from Bulgaria. There is a definite changes since covid in manufacturers saying there products are this and that and they dont live up to previous expectations. They should advertise and make it very clear whats full bodied, vitrified etc .Manufacturers have pulled the wool over peoples eyes. Results for the client isn't as good as it has been in quality and for us its harder to make money off porcelain. While the manufacturers get fat off there products lee. Great points you make time and time again 👍 👏
I hope your customer reads these comments, he's being unfair, natural products always differ, I now hope he/she isn't going to keep pestering you for such things 😢
The customer payed on time every time i asked they even offered to me before i needed payment. They actually payed in full then we went back after when they noticed the grout
Matthew it is a lot more difficult to install than say sandstone and the money to make on installing isn't enough. A lot of pit falls to it but its what people want so its here to stay i think mate 👍
@@brickrightbuildinglandscaping I just think it must be a nightmare, do you reckon you lose many quotes up against chancers who dont understand or care how careful you need to be to ensure it looks good for years to come and under price you?. For any one like yourself a who has a professional reputation to maintain it must be a frustrating. All the best
Well i thought the same Graham but they payed there money and wanted it changed and fair enough. Its done now there happy and we can move on now mate .
The huge takeaway from this is that while there wasn’t any issues with your work, you were more concerned about the customer being unhappy. That shows a lot about your integrity. Not many people would’ve gone back and sorted a ‘doesn’t need to be sorted’ issue. 👏👏👏
Thanks for noticing Mike .lots of people like me in the trade mate .Customer thanked me so it was worth it .
Appreciate the comment Mike 👍🙌
Problem with porcelain slabs, people think they are like tiles on a wall and have high material expectations of perfection. Well done, risky business getting the joints raked out and not damaging the tiles.
Yes is a difficult one 2mm out and you see it .yea the joints were 3mm and it was nervey .appreciate the comments Jonathan
Justin 👍
Fair play mate. Good on you for showing this, shows things aren’t always rosey.
Tricky taking out porcelain, well done mate
Oh and this bloody rain ☔️😭
Spot on not always rosey .You get it from time to time it was unexpected as it always is mate.
Rain washed away summer its shit in it 👍🙌🤣🧱🧱take care mate u and yours
Justin you have the patience of a saint. Customers are a pain in the arse. If that was on my job I'd tell them where to get off.
Difficult one isnt it Tony .👍
i have done work for many builders over 40 years and a skill that i have learnt is to hold my breath for long periods of time
Wise words Ed
Hats off for going back to rectify the tiny issue mate 🤝 customer service is key in our game, sometimes its hard to swallow but we do it anyway 👍
Yea agree spot on Craig 👍🙌🧱🧱
Working with natural materials is always a fine balancing act Justin. Fair play for going back and spending so much time rectifying tiny, tiny issues like that.
Out of interest do you explain about tolerances and variations of shade in your estimates...like a T's & C's?
There is only so much explaining you can do with some clients!
Thanks jim
No i dont explain about that in T&C,s but thats a really good idea .
Thanks for sharing it
Justin 👍
HI Justin i think people don"t understand their not Engineered products we have to use but make the best with what we got! Looks a nice job
Thanks Nigel yes that was the customers point more or less 👍
Well done, above and beyond as always. Great job Justin.
Many thanks 👌
Hi. Fantastic work. Looks amazing. I think the clients are a bit picky. Abit ridiculous really. But, I suppose the clients always right, as the saying goes. I couldn't see nothing wrong with it at all. Excellent job guys. 👌👍
Peter it was ever so slight nothing really but everything to them thats why i went back 👍
Fair play pal. Very professionally handled. I literally just had the same problem with the camber to the slabs. Not easy trying to explain to clients about tolerances , especially to the larger format slabs.
Thanks for the comments .
Yes its definitely something manufacturers need to be more aware of 👍👌
There is resin grout which seems to be good but as always the work ethic you do for clients is 10/10 👍
Thanks appreciate it personally not a fan of resin brush in grouts on porcelain 👍👌
Well done for going back and being so patient with the customers
Thanks luke
Well done buddy, admire your tenacity and integrity 👏
Thanks just something you have to do really.
Justin 👍
My hat goes off to you, a fine job and giving the customer what they want, the end result should always be both parties are happy with the result, even at the expense of going over the job again to lets just say little tweak here and there... well done, transparency is a rare virtue in the building industry these days.....
Spot on agree appreciate the comment 👍
I am a Mason I did a tile job a couple winters ago with 1ft x 2ft tiles so they had that curve in the middle so I layed them 1/2 bond and they had that lip wich I explained to the home owner luckily they didn't complain I did some research and learned that tile setters lay them in 1/3 bond so the lip is not as noticeable
Spot on Richard
Ive also heard if the manufacturer cilns them to hot when cooling they bend .so a better quality control at the factory makes sense but its not happening they just chuck em out the door then its not there problem is it and the get payed.
I have many brochures with half bond patterns so that means its acceptable if its in there brochures to do half bond.
In my opinion manufacturers need to take more responsibility for the quality of there products.
Appreciate the comments rich
Justin 👍
Even high end porcelain slabs have lipping , i jud had to install a product that the customer purchased online i believe was a spanish porcelain and the things wernt even square, after laying the 1st course the joints on the second course where not matching . 1mm here 2mm there and it was frustrating. I pulled out my small builders square and some of the slabs where 2mm off square . Luckily i used 5mm spacers and managed to make it work .
Shadsz that is terrible. Tiles not even square that makes the installation impossible to get right.As i said in the video it makes your installation look bad when its the material.
Manufacturers need to be made responsible.
They sell there products make good profits and walk away most trades make no profits just a days work .its not acceptable shadsz is it
Cant help getting the odd thing like this now and again Justin, just hope it's not too often. I'm back at a job finished a month or so ago myself tomorrow, Indian sandstone path up to and along a decking area leading to an office studio building clad in Hardie planks. The decking is raised (composite) and had been edged (facia?) with the same Hardie planks as the office building. When digging out, it was a bit tight and the digger bucket damaged a small section of the Hardie plank edging on the decking area. So I'm back there tomorrow to put it right. Customers very good and didn't mind waiting. As you say, it is very important to keep the customer happy.
Spot on paul and you did the right thing and gone back to sort the issue out .Hope your customer is happy we all have these issues its how you deal with them customer service is very important.
Good luck to mate .
Justin 👍
Typical case of buyers remorse. An old saying… you could give some customers a flying carpet and they would complain about the colour.
I no what you mean davie 👍🧱🧱
Sounds unreasonable, wait until expansion in winter/summer . Thanks for sharing
Good on you for trying to keep them happy and keep up the good work
Its the only way darren hope you well mate 👍
Anyone with half a brain should realise the slabs may not be perfectly flat. Seems like the customer was making a point somewhere. Well done for keeping your cool and "fix" it. 👍👍
Thanks Doug 👍
Brick bond is a pain with Porcelain, put two tiles back to back and they wil rock, show this to the customer before you start and let them make the decision. Laying them third bond is a compromise i always do this with planks as they are always bowed. 👍
Hi Andy
I no mate the manufacturers dont recommend half bond do they its a size thing more than anything but your right mate .trouble is people want what they want mate dont they 👍🧱🧱
@@brickrightbuildinglandscaping Customer is always right is the saying, i must say i have challenged that a few times over the years 😁👍
@bricklayersworldwithandy6277
Customer is always right until they are wrong Andy
You've got real integrity that shows alot, but if they were that picky over a few slabs being out by 2 mm then sorry but they definitely have OCD ask them to check everything inside their house even the brick work we have tolerances within the trade for a reason
Hi Giles they did pick up on an exceptable tolerance it was fussy but i just wanted it right for them so went back 👍👌
@@brickrightbuildinglandscaping
Yes you did the right thing just find it frustrating when it already looks fantastic mate 99% of people wouldn't even notice 1 /2mm out
Do you prefer the hard landscaping type work or building extensions
I really dont mind either to be honest .
The landscaping is easier though is i generally dont have to organise other trades like you do with extensions 👍🧱🧱👌
Well done to you , it's nice to see real life videos you do get some customers unhappy I run my own building company so I know exactly what it's like so good for you to show this
Many thanks 👍
Have they not complained about the white residue left in the joints? I’m about to rake out and re grout a job due to that 😢
Hi joey
No mate you dont get it with this grout it was a light grey when dry .
The salt in certain slurry grout is another nightmare altogether.
Ill dumped on us yet we never made the products we use.
Good luck joey mate and good on you for doing for them
Justin 👍
Natural materials, in a natural environment, equals natural 'minor natural inequalities'. Do you remember last year, we mentioned about a 12 x months warranty fee? Only a minor amount, but I'm sure, correctly worded, would have told the customer what to expect. Weather, temperature fluctuations and 'natural settlement' would tell the customer what is and what is not covered. Sometimes, the best jobs you do are the ones that you don't take on! I'd say £100 for a 12 x month callout/re-grout warranty? Anyway mate, when you've finished, ask the customer for a written acceptance of the work. Don't get disheartened Justin and Fray, your work reputation precedes you.
Dave some wise words there as usual thanks mate.Its one of them Dave we just did it we wanted to keep the customer happy hopefully we have mate its difficult sometimes doing this job .As long as there happy we move on now .
Appreciate the advice mate 😀👍👌🧱🧱
should I lay concrete slabs/sandstone slabs(unsure to get yet) using mortar or just sharp sand?
Each to there own choice i suppose 👍
Job looks great .
Must have been nervy cutting the joints out especially with porcelain.
Definitely was 😉👍🙌
Think that was unfair complaint. Credit to you for going back free of charge
To them it was fair Jc it bothered them everyone is different i had to respect that .
Hope your well JC mate 👍 👌
Well done mate. frustrating I know but you did the right thing by them. Managing clients expectations can be a tricky part of the job especially when using products that aren't 100% At the end of the day you did what was right for you & the client.. Thats all we aim to do as a tradesmen. Hopefully all ended well Keep yr chin up mate
Absolutely spot on Richard mate thankyou 👍
Finding a lot of porcelain has slight cambers. Shows even more on large slabs. Fugapave grout decent though.
Spot on with that mate 👌
Those customers are sad people and need to get a life!
Terry they are happy now which is the main thing for me mate 👍
Excelente video 👌
Appreciate it vianka 🙌👍
I’ll dig that hole with you at Barrybados 👍🏴
Stuff it we'll go together is it scott 🤣🤣🤣👍
Modern materials seem to be terrible to what they used to be. I took some 100 year old concrete slabs up to do my drive. The modern replacement were half the depth, different depths, warped, not uniformly finished on the edges & different sizes. (Marshalls) We measured the old one's & they were almost perfect.
Tony i dont think they make anything like they used to mate do they.
Its definitely an issue if slabs or tiles arnt uniform especially on porcelain 👍🙌🧱🧱
Good work Justin.
👍🙌🧱🧱🧱
On a more serious note..... this is the best advert ever...... one other solution.....new Sim card 😂😂😂
New sim card 🤣🤣👍
That's a difficult one but good on you for going back to do your best to settle their concerns. Hope they maintain it to a high standard now to make it worth while 👍
Im sure they will nice people just wanted things right for them cant blame them really can you 🙌
@@brickrightbuildinglandscaping better to voice their concerns to you than you hear about it down the line from some other potential customers for sure👍
@@LewisgardenservicesLtd
Very true
Fair is fair Justin you went above and beyond there I know RS won’t lay porcelain brick bond if there is a bow and he uses the levelling thingys
Manufacturers dont actually recommended laying half bond but its what i get asked to install. You have a valid point maza 👍
That’s porcelaine for you , your a great tradesmen Justin, these are minor things bordering on fussy on there part I would say
Thanks mate appreciate it 👍
I bet when it drys it’s a slightly different colour that will be the next issue 🤦♂️
No dont say that nick
Get the sledge
🤣🤣🤣
New Sub!
Appreciate it simon and welcome to the channel.
Justin 👍
Hi Justin
Testing your metal strength there mate , u get sag in grout i
, you always want it below the slabs otherwise you’ll get flaking off , dealing with the public though mate , seems a bit of a engineer they think everything is just so , FairPlay to you though pal to not be beaten ❤️❤️👍 top man , stay safe pal # Cant please everyone pal 90% in any exam is a masters pal in a exam 😂
Hi John
We've had many many chats mate and yes its difficult sometimes running a business in this game .Its not all about fancy videos and photos this is the real world not youtube world.
All you can do is your best if that isn't good enough you try again John and hope.
We try our very best for our customers as do you mate as 90% is a masters but need 100% on each job its a hard old job this so many things to deal with including the elements.
Speak next week for a catch up hope all is ok
Justin 👍
Being a bit pickey for me but not my game so can't say much but if it was me i say great job thanks plus disc cutting the grout out i was scared for you 😂 wouldn't like to do that with my shakey hands 😂keep the videos coming mate hope all is well
In one hand danny its pickey but it was something that they wanted rectified so for some its no issue for them it was and i get that .its a small price to pay now its done i feel better about it now aswell just want people to be happy but with all the will in the world it doesn't always happen unfortunately.
Cheers Danny mate 👍 👌
@@brickrightbuildinglandscaping very true mate customer all ways right long has everyone is happy in the end is all that matters keep your name going round 👍
@dannyhogi4953 customer is always right danny expect when they are wrong 🤣👍
@@brickrightbuildinglandscaping 😂👍take it easy mate have a good week
Pedalo is great kit have 1 for few year now but if catch grout at wrong time can be a bit aggressive on on joint better with the raimundi hand sponge most of the time. Scorching the tile then that would be a real pisser lol. Can’t bend them buddy why manufactures on the 1200 formats recommended a 200 lap and not half bonded personally hate half bond looks naff random quarter lap looks better. 2x2,s tile think looks better straight lines brick bins messy with all
The the lines. But just give customer what they want really a would took the spirit level over there head. Some customers just don’t get it mate want cheap tiles and expect them to a flat as arrow some cheaper range tiles have small 1mm -2mm bows in them.
Lee i do agree totally on pedalo grout has to be bang on the right time to do it .As for the half bond yea its what people ask for and its not recommended by the manufacturers is it mate .
Some of these tiles arnt exactly flat and they should be .I dont buy cheap low end stuff if the customer requests but not cheap .
So i dont expect any discrepancy its not acceptable really they need to take responsibility for it lee.
Great points as usual thanks mate 👍 👌 🧱🧱
@@brickrightbuildinglandscaping
Manufacturers don’t care buddy. Arento marshall range is low end but sold at high prices lol. But had some expensive 1,s from talasey 1200mm all be it but the level 1-2mm gap other end wasn’t even the style where small ripple effect to imitate natural stone pretty the style where like a sandblast finish shape tiles were questionable. London stone another bandits send full voided samples but send out tile which isn’t very naughty big black vien through the middle chipped small sample not sign vien. Was Italian tile tool noticed on the edges slightly dipped 1/2mm or so. Looked like they were designed that most something to do with the grout may help who knows. Predominantly used fugabella
@lmilne4859
I think when porcelain came here and everyone wanted it .
There was a definite responsibility by the manufacturers to supply some good products.
Now most of the so called high end or costly porcelain isnt even full bodied and comes from Bulgaria.
There is a definite changes since covid in manufacturers saying there products are this and that and they dont live up to previous expectations. They should advertise and make it very clear whats full bodied, vitrified etc .Manufacturers have pulled the wool over peoples eyes.
Results for the client isn't as good as it has been in quality and for us its harder to make money off porcelain.
While the manufacturers get fat off there products lee. Great points you make time and time again 👍 👏
@@brickrightbuildinglandscaping
Scumbags buddy. 🤟🤟🤟
@Brickright Building & landscaping Hi Justin came over from steve and alexs channel and subbed yours cheers.....Dougie
Appreciate the sub dougie welcome to the channel. Steve and Alex channel is my go to great lads 👍🙌🧱🧱
I hope your customer reads these comments, he's being unfair, natural products always differ, I now hope he/she isn't going to keep pestering you for such things 😢
I hope that now the grout has been done they are happy mark .👍🙌
Interesting video did you get paid?
The customer payed on time every time i asked they even offered to me before i needed payment. They actually payed in full then we went back after when they noticed the grout
I bet you landscapers cant wait for this porcelain fad to go out of fashion. Its a garden ffs
Matthew it is a lot more difficult to install than say sandstone and the money to make on installing isn't enough. A lot of pit falls to it but its what people want so its here to stay i think mate 👍
@@brickrightbuildinglandscaping I just think it must be a nightmare, do you reckon you lose many quotes up against chancers who dont understand or care how careful you need to be to ensure it looks good for years to come and under price you?. For any one like yourself a who has a professional reputation to maintain it must be a frustrating. All the best
Just one of the sides people who don’t run a business see
Spot on 👍
Customer is being too fussy
Well i thought the same Graham but they payed there money and wanted it changed and fair enough. Its done now there happy and we can move on now mate .
😂 only one!!!❤🤠
You can't tell on camera.
It was very slight
That’s ridiculous did you smack them in the face with a brick 🧱 never ever heard of this before
In all seriousness jimmy i just wanted to keep them happy thats all i set out to do mate
Customer service at its best Justin
👏🏽🤜🏽🤛🏽🧱👍🏽
You have to go back Ste ve i know your the same mate 👍🙌