Wow, I'm glad you decided to make a video about this. Farferch should inxlude that info even on a footnote. I'm glad you called the 2nd boutique and got it resolved.
Oh no!! That’s so terrible!! 😢 I’m so happy that you found someone to help you, but what a mess trying to find the right answer! I hope you get your bag back soon. 💜
Thank you! I was so upset. Thank goodness I called the other store. Now I just have to hope it comes back to me in the same condition I sent it. TFW🙏🏻😊
I’m glad Yota had the idea to call the other store. Marc Jacobs has that same policy, I recently learned. You have to buy direct from MJ for them to honor the warranty (not department stores or wherever). Thanks for sharing! Peace and love..Suz What ☮️💛
That was a great cathartic video !! Ida been pissed too . I'm glad everything worked out.❤ I usually shy away from resellers and I don't like buying pre-love either.
Yes, so glad I got a manager. I may not have tried the other store if Yota didn’t mention it. I should be getting it back is 2-3 weeks. What a relief. TFW🙏🏼😊
I purchased a mulberry bag from farfetch and it arrived with a cracked d ring but it was the last one and sold out everywhere. I spoke to mulberry and they were happy to repair it as farfetch is on their approved sellers list. Interesting to hear that the bags are handmade. Glad that you got yours sorted in the end!
Hello. That’s great to hear because I have three Mulberry bags. Although if it arrived like that, I’m sure Farfetch would have taken it back. But if you really wanted that one and couldn’t find it anywhere else then that was a good move. TFW🙏🏻😊
Interesting video, new subbie here, I like your outlook 😊 Even though I have a bag channel here, I agree, I pretty much have to wear everything to the grocery store! Thanks for the warning.
Oh Cami I would have been irate too if Valentino had said they wouldn’t repair under warranty or at all. It doesn’t make sense. Wherever you bought the bag from it’s still a new Valentino bag. Thanks to Yota for advising you to call the other boutique. It just shows how easily we can be misinformed. It really does pay to double check with a situation like this. Also how much do I love this bag and the colour????💜
Thank you, that was a great video I see buy from FF. 😮😊 being from Australia we don’t get all designs so FF is great for us to get different designs also great prices.
The luxury manufacturers will do anything to discourage us from buying second hand and reducing their profits. Shocking! Thank you for the video. At least it got sorted out.
1st of all the bag is beautiful! 2nd thank you for sharing, you have given us all knowledge and power if we ever find ourselves in a situation such as this! ❤
You are too funny, “in my Valentino looking at the tomatoes.” 😂 On a more serious note, I’m so sorry that your bag fell off. I’m watching now. 😢 I’m glad that Valentino is going to repair your bag. Great advice, Cami. Check with the brand first. Thanks for sharing that.
I'm so sorry this happened to your bag. Did the leather tab rip or is it fully intact? If it's intact, I wonder if it wasn't fully installed like how mine arrived with the leather tab + D ring not installed. I was able to ship mine to a Valentino store after they ordered the replacement studs (because they would need to pull the bag apart on the side and it would destroy the existing studs). The wait for them to receive the replacement studs was about 4 weeks. Then they asked me to ship the bag to them and THEY then shipped the replacement studs and the bag off to their repair shop. The repair itself took about 4 weeks. I have no clue why they needed to have the studs shipped to them if they were going to ship the bag off to their repair shop. I didn't have to pay for the repair or return shipping, just the shipping to them. I LOVE this bag and am grateful to you every single time I look at or use the bag for sharing your unboxing and review.
Thank you for watching and sharing your story. The leather piece was intact. I sent the extra studs just in case. They told me 2-3 weeks. But you’re right, they probably have to pull the bag open on that seam to reconnect the tab and D ring. We’ll see what happens. 😊
In the meantime, at a cobbler this would probably cost barely anything to fix. Farfetch is a little complicated because they are the middle man for many boutiques around the world.
@@jbbb7418 I definitely will. It really had nothing to do with them. The bag is 9 months old. Valentino is responsible. Not so sure if I’ll by a Valentino again. I’m waiting patiently to see how my bag comes back. 😊
Actually, you were very lucky that they will help you with the repair. If you purchase say a Hermes bag from another site and something happens , Hermes will do nothing for you. They won’t even authenticate the bag if you try to take it to the store to have them look at it.
Hello. I know most places won’t Authenticate a bag but not to repair it is just awful. But that’s how Hermès makes their money. They’re hoping customers will stay away from the pre loved sites. TFW🙏🏻😊
I’ve heard that if you purchase a Louis Vuitton bag from a third party seller, LV won’t repair if needed. Definitely something to consider when buying luxury bags
Louis Vuitton will repair any of their bags if they don’t have cracked canvas. They will charge a repair fee. I had two bags that I bought outside of the boutique repaired. They will not replace a bag if there’s a defect and you can’t prove that you bought it within a certain time. If there was a recall, you have to take it in within a certain timeframe.
I don’t know much about policies. I should being that I spend a fortune on this nonsense lol. I’m just glad Valentino is taking care of it free of charge. TFW🙏🏻😊
You’d hope that a luxury brand would stand behind their product, but it’s all about the money today. So glad that Valentino is doing that, but Far Fetch is pretty shady in not revealing their policy when people are spending considerable amounts of money on the items they promote. You can always count on Yota for good advice!😊
Hi. Farfetch actually has a pretty long return window if we prove there’s an issue at no fault of us. But it was purchased 9 months ago. Valentino is doing the right. TFW🙏🏻😊
I admire your tenacity. I probably would have given up after the first phone call. I’m glad Valentino is taking care of the repair. Keep us posted on the progress. When they repair the bag, tell them to check the other ring, in case it’s a defect.
Hello. Thank you. I would have shown up on their door step if I had to. Lol. I hope they think of checking the other one. I also hope they don’t mark up my bag while fixing it. TFW🙏🏻😊
Wow, I'm glad you decided to make a video about this. Farferch should inxlude that info even on a footnote.
I'm glad you called the 2nd boutique and got it resolved.
Thank you. Yes. Farfetch should definitely have a disclaimer and Valentino should make sure their new staff are trained correctly. TFW🙏🏻😊
Thanks Cani for the PSA. That is really something to consider. So glad you got this resolved 😊
Hi. Thank you for watching. I’m expecting it back in 2-3 weeks. I hope it comes back just as I sent it. Pristine! 😊
Thank you for sharing. Please, keep us posted
Thank you for watching. I received an email that said 2-3 weeks. I hope it comes back in the same condition I sent it. 😊
Oh no!! That’s so terrible!! 😢 I’m so happy that you found someone to help you, but what a mess trying to find the right answer! I hope you get your bag back soon. 💜
Thank you! I was so upset. Thank goodness I called the other store. Now I just have to hope it comes back to me in the same condition I sent it. TFW🙏🏻😊
Hi Cami, glad you could fix the problem of the beautiful bag. Love the color and Yota's advice saved that pretty Valentino Tote. 🎉
Thank you! Yes, I’m not sure I would’ve called the other store if she didn’t mention it. TFW😊
I am a new subscriber! You are a riot… love your real-ness. Totally can relate to how you felt. So happy you are getting resolution 👍🏼⭐️🎉
Awe, thank you for watching and subscribing. I appreciate the kind words and positive feedback. 🙏🏻😊
Oh dang!! That sucks so bad! Such a pretty bag too! Thanks for the warning!
Hi! Thanks! It’s being fixed free of charge. TFW🙏🏻😊
That’s such a beautiful bag! I’m so glad it worked out. Thanks for sharing this great information. Xoxo 🤗
Thank you and thanks for coming by. Yes, I was going to lose it if it didn’t happen in my favor. TFW🙏🏻😊
I’m glad Yota had the idea to call the other store. Marc Jacobs has that same policy, I recently learned. You have to buy direct from MJ for them to honor the warranty (not department stores or wherever). Thanks for sharing! Peace and love..Suz What ☮️💛
Yes, I’m glad I called. They are honoring it even though it was purchased from Farfetch. Hopefully I’ll get it back in a few weeks. TFW🙏🏻😊
Great video! Thank you for letting us know about what happened to you 💙 I am so happy your V is getting the repair done, it’s a stunning bag!
Thank you and thanks for watching. Yes it’s being fixed free of charge. I hope they don’t mark it up during the process. 😬
Great information Cami. TFS That Valentino is one beautiful bag! 💜
Thank you and thanks for watching. It came back in perfect condition. 😊
That was a great cathartic video !! Ida been pissed too . I'm glad everything worked out.❤ I usually shy away from resellers and I don't like buying pre-love either.
Hi. This Valentino was new. Farfetch is an authorized dealer. Hopefully it comes back to me fixed and in the pristine condition I sent it. TFW🙏🏻😊💜
Your videos are fun. You have a great personality.
@@shelleyzoe8254 thank you ☺️
Phew! I'm glad your story had a happy ending! 🎉 Enjoy your gorgeous bag!
Hi. Thank you. Yes, so far. I’ll give an update when I actually get the bag back fixed and in the same condition as I sent it. TFW🙏🏼😊
we need raw and authentic channels like yours. thanks for the info
Awe, thank you for the positive feedback. I appreciate it. TFW😊
Thank GOD for people like Samantha. And yay for Yota!! Cami I’m sorry you went through a heart attack!!
Yes, so glad I got a manager. I may not have tried the other store if Yota didn’t mention it. I should be getting it back is 2-3 weeks. What a relief. TFW🙏🏼😊
@@camiscloset2369 yes! Cami, I am helping some clients who are selling a home in Bayside, NY. They are moving to KC! Do you know Bayside?
Julie I saved the DAY!!! LOL She owes me!
@@YotaStyle 😘
What a beautiful bag… glad you are able to get it fixed.
Hello and thank you. I was going to lose my mind if they weren’t going to fix it. TFW🙏🏻😊
I purchased a mulberry bag from farfetch and it arrived with a cracked d ring but it was the last one and sold out everywhere.
I spoke to mulberry and they were happy to repair it as farfetch is on their approved sellers list.
Interesting to hear that the bags are handmade. Glad that you got yours sorted in the end!
Hello. That’s great to hear because I have three Mulberry bags. Although if it arrived like that, I’m sure Farfetch would have taken it back. But if you really wanted that one and couldn’t find it anywhere else then that was a good move. TFW🙏🏻😊
Sorry this happened Cami. You're of course right...this shouldn't happen to a designer bag. So glad everything worked out!
Thank you! Oh I was going to lose my💩They said 2-3 weeks. TFW
Interesting video, new subbie here, I like your outlook 😊 Even though I have a bag channel here, I agree, I pretty much have to wear everything to the grocery store! Thanks for the warning.
Hi and thanks for watching and subscribing. If I don’t wear them there, I’ll never wear them, lol. 😊
I’m sooo glad 😀 it worked out for you I absolutely love 💕 this bag. Whew 😅 you had me on a roller coaster 🎢. TFS 👛🛍️🚢🙏🦆
OMG Dee Dee I was seething in the supermarket. I wanted to scream on top of my lungs. Good it comes back as perfect as I sent it. TFW🙏🏻😊
Oh Cami I would have been irate too if Valentino had said they wouldn’t repair under warranty or at all. It doesn’t make sense. Wherever you bought the bag from it’s still a new Valentino bag. Thanks to Yota for advising you to call the other boutique. It just shows how easily we can be misinformed. It really does pay to double check with a situation like this. Also how much do I love this bag and the colour????💜
Thank you. I was steaming in the store. But it’s going to be ok lol. The color is magnificent. TFW🙏🏻😊
I'm happy you resolved it. What a hassle.
Hello. Thank you. I was so angry. They said about 2-3 weeks. I hope it comes back in the same pristine condition I sent it. TFW😊🙏🏻
@@camiscloset2369 I hope so too!
Hi Cami! Wow that’s a beautiful bag! I would have been livid too! I hope it doesn’t take too much time either to get fixed! TFS 💜👜🤩
Hi. Thank you. They sent me an email yesterday stating it should be ready in 2-3 weeks. I hope so. TFW🙏🏻😊
@@camiscloset2369 Thats awesome!
Thank you, that was a great video I see buy from FF. 😮😊 being from Australia we don’t get all designs so FF is great for us to get different designs also great prices.
Hello. Yes, I won’t stop purchasing from Farfetch. They’re definitely legitimate. TFW🙏🏼😊
The luxury manufacturers will do anything to discourage us from buying second hand and reducing their profits. Shocking! Thank you for the video. At least it got sorted out.
Hello and thank you. They said about 2-3 weeks. Hopefully🙏🏻TFW😊
It wasn’t second hand.
@@miradonfbd Hi. No it wasn’t.
Gladly to hear everything worked out 😊❤
Thank you! I just hope it comes back in pristine condition just how I sent it. TFW🙏🏻😊
@@camiscloset2369 yeah, your welcome
1st of all the bag is beautiful! 2nd thank you for sharing, you have given us all knowledge and power if we ever find ourselves in a situation such as this! ❤
Thank you. Every little bit helps. Thanks for watching🙏🏻😊💜
@@camiscloset2369 of course! I love watching your channel! 🥰
Thank goodness for Yota!!😊
Hello. Yes, that was a good call. I might have called down the line because I’m pretty persistent but I’m glad she convinced me. 😊
Yay Yota! Glad it all worked out💜
Thank you. Me too. TFW🙏🏻😊
Hope they fix that bag up like new soon for you! It is one of the nicest that you have!
Thank you! It’s still in pristine condition. I hope they don’t mess it up😬 TFW🙏🏻😊
The bag is gorgeous!
Thank you! I hope it comes back that way😬TFW🙏🏻😊
Thanks for sharing and the tips. It sounds like a negative turned into a positive.
Hello. So far yes. As long as I get it back in the same condition I sent it and it doesn’t take 6 months… it’s all good. TFW🙏🏻😊
@@camiscloset2369 I too would have reacted the same way to your WTF moment. And yes, same condition will be the true test.
I am really happy that it worked out Cami. The whole story was crazy. Never take NO for an answer LOL You owe me! haha
Thank you! Good call Yota! I’ll send you my trunk papillon… NOT!😂
You are too funny, “in my Valentino looking at the tomatoes.” 😂 On a more serious note, I’m so sorry that your bag fell off. I’m watching now. 😢 I’m glad that Valentino is going to repair your bag. Great advice, Cami. Check with the brand first. Thanks for sharing that.
Hello. Yes they are thank goodness. I should get it back in 2-3 weeks. I felt like throwing the tomatoes 🍅 lol. TFW😊
I'm so sorry this happened to your bag. Did the leather tab rip or is it fully intact? If it's intact, I wonder if it wasn't fully installed like how mine arrived with the leather tab + D ring not installed. I was able to ship mine to a Valentino store after they ordered the replacement studs (because they would need to pull the bag apart on the side and it would destroy the existing studs). The wait for them to receive the replacement studs was about 4 weeks. Then they asked me to ship the bag to them and THEY then shipped the replacement studs and the bag off to their repair shop. The repair itself took about 4 weeks. I have no clue why they needed to have the studs shipped to them if they were going to ship the bag off to their repair shop. I didn't have to pay for the repair or return shipping, just the shipping to them. I LOVE this bag and am grateful to you every single time I look at or use the bag for sharing your unboxing and review.
Thank you for watching and sharing your story. The leather piece was intact. I sent the extra studs just in case. They told me 2-3 weeks. But you’re right, they probably have to pull the bag open on that seam to reconnect the tab and D ring. We’ll see what happens. 😊
In the meantime, at a cobbler this would probably cost barely anything to fix.
Farfetch is a little complicated because they are the middle man for many boutiques around the world.
Hi. Thank goodness Valentino is taking care of it free of charge. TFW🙏🏻😊
I would have popped my cork!!! 😡
I am so happy you spoke with Yota about it, and she pointed you in the right direction!
p.s. will you buy from farfetch again do you think?
@@jbbb7418 I definitely will. It really had nothing to do with them. The bag is 9 months old. Valentino is responsible. Not so sure if I’ll by a Valentino again. I’m waiting patiently to see how my bag comes back. 😊
Actually, you were very lucky that they will help you with the repair. If you purchase say a Hermes bag from another site and something happens , Hermes will do nothing for you. They won’t even authenticate the bag if you try to take it to the store to have them look at it.
Hello. I know most places won’t Authenticate a bag but not to repair it is just awful. But that’s how Hermès makes their money. They’re hoping customers will stay away from the pre loved sites. TFW🙏🏻😊
Oh dear, luckily only the tomatoes saw it happen 😉 😂. It’s a lovely bag/colour
Lol. Thank you. I can’t wait to get it back. TFW🙏🏻😊
Sunlight, the uv rays will work next time you drop a bag
I think only if it’s a strong summer sun. But that’s good to know. I hadn’t thought about that. 😊
I’ve heard that if you purchase a Louis Vuitton bag from a third party seller, LV won’t repair if needed. Definitely something to consider when buying luxury bags
Louis Vuitton will repair any of their bags if they don’t have cracked canvas. They will charge a repair fee. I had two bags that I bought outside of the boutique repaired. They will not replace a bag if there’s a defect and you can’t prove that you bought it within a certain time. If there was a recall, you have to take it in within a certain timeframe.
I don’t know much about policies. I should being that I spend a fortune on this nonsense lol. I’m just glad Valentino is taking care of it free of charge. TFW🙏🏻😊
I’m here for the accent! 😆💕
What accent? 🤣 Glad you came by. Thanks!
😮 fact of the matter is we shouldn’t have to make any repairs for anything that’s new, especially when it’s a manufacturer error.
I agree with you 100%. Especially at these prices! Good grief! TFW😊🙏🏻
Wow that’s bad! What a pain in the butt for an expensive a## bag! Glad they are gonna fix it! Tfs Cami 😀
Yea, I was pretty steamed. Hopefully they don’t mess it up while fixing it. TFW🙏🏻😊
You’d hope that a luxury brand would stand behind their product, but it’s all about the money today. So glad that Valentino is doing that, but Far Fetch is pretty shady in not revealing their policy when people are spending considerable amounts of money on the items they promote. You can always count on Yota for good advice!😊
Hi. Farfetch actually has a pretty long return window if we prove there’s an issue at no fault of us. But it was purchased 9 months ago. Valentino is doing the right. TFW🙏🏻😊
I'd have had a melt down...... These brands need a kick in the arse.. Shameful they won't stand by their product.... You did really well ....
Thank you. I was not taking no for an answer. Lol. Unless I had to. Arse? My grandfather used to use that word. Thank you for the memory. 😌TFW😊
I admire your tenacity. I probably would have given up after the first phone call. I’m glad Valentino is taking care of the repair. Keep us posted on the progress. When they repair the bag, tell them to check the other ring, in case it’s a defect.
Hello. Thank you. I would have shown up on their door step if I had to. Lol. I hope they think of checking the other one. I also hope they don’t mark up my bag while fixing it. TFW🙏🏻😊
I don’t shop with them. My head would have blown off my shoulders 🔥
Oh, I felt like it was. If I was home, the neighbors would have heard me! Lol. But thank goodness they’re fixing it free of charge. TFW🙏🏼😊
Oh lord i had a time with them last year i will never go back and shop with them ,,, stay away ...
Hi. With Valentino or Farfetch? I’ve had only good experiences with Farfetch. This was a Valentino issue that’s thankfully they’re correcting. TFW🙏🏻😊
That's too bad
It’ll work out… I hope 🙏🏻
@@camiscloset2369 hope so
I read farfetch is going bankrupt all the companies are pulling out
Wow, that would stink. I get good deals from them.
Crock that is a crock. It's probably because you got a discounted and they don't want to be bothered.
Hi. I figured that at first but they are fixing it free of charge. TFW🙏🏼😊
HEY kislux !! I have been watching you for years and im so proud of where you have made it! I love you so much! Also thanks for making my day
HEY kisluxbag I have been watching you for years and im so proud of where you have made it! I love you so much! Also thanks for making my day