I ordered a Dolce and Gabbanna Polo from Cettire and when I got it, it was too small. I tried it on, saw it didnt fit, and then put it back in the bag and sent it back. A week later I noticed in my email that I had a delivery coming up from Cettire. I wrote them asking what was going on. They said they sent the shirt back to me because it had been used. They also sent a pic showing a very small black stain. I then began researching on the net and saw 1000s and 1000s of people saying the same thing. They sent something back and Cettire said the product was damaged. I am 100% convinced they add the stains themselves in order not to accept the returns. I will never order from them again.
So sorry this happened to you Jennie! Customer service is so important especially when it comes from overseas. I have bought things from Farfetch before and the returns were super easy for me. Anyway, hope the return goes smoothly. Thanks for sharing with us. PS You should definitely try to get that color again as it suits you so well. 🍀
I actually had a beautiful experience with Cettire. My order came brand new and arrived quickly. I also saved about $350 off retail. Now as far as Bottega, have u checked out the bag in the same color at the boutique? The reason I ask is because my first mini Jodie had a defected zipper and I was able to exchange at the boutique. I ended up getting a different color which had a completely different shine to the leather and it was stunning. The weaved leather does have that raw edge that almost appears frayed. Now whoever packed your order from Cettire obviously was shedding hair ewwwe gross lol! I’m not sure your bag was used but the color is certainly pretty. When the mini Jodie is used the handle is stretched and not as stiff as yours appears. I hope you resolve the issues with Cettire. Perhaps they will take even more money off. Another thing to keep in mind is the time difference which slows the response time down. I had a similar experience recently with Polene and their customer service. Good luck!
Thanks so much for sharing 💕 I ended up repurchasing the bag from Bottega and love it so much. I returned the original bag to cettire, but still waiting for them to respond and refund me. I guess when it comes to using these sites it’s always a 50/50 chance as it depends on the location and people who are packaging everything.
Thanks for this! I really appreciated this video. I've always wondered about Cettire but never pulled the trigger. I am glad I didn't. I usually just buy the bag from the design house (Fendi, Gucci, LV etc.). I wont be using Cettire after this video.
Hello and thank you for the video! I also had a terrible experience with Cettire. I’ve bought a few items from the during the past 2 years and I had no problems. However, I recently ordered a Ferragamo belt and it was too big for me so I packed it right away and sent it back. In the meantime I bought from them the next size down, I received and all was fine. Days passed and to my amazement, they sent me back the first belt I purchased from them and returned. What!? They emailed me saying that “it was damaged… and not in the condition they shipped to me”. I couldn’t believe it. They attached a picture of the buckle with what looked like scratches or smudges. I immediately looked a the belt and wiped the belt with a cloth and it is totally fine, it just had normal smudges on metal that cleaned up easily. No scratches, nothing. I sent them a video and asked to have someone else review this case and to refund my money because the belt is perfectly fine. I didn’t even use it. Tags attached etc. They replied stating that “our returns policy clearly stipulates that all returned items must be new, unused and with all original designer garment tags attached….We care deeply about our customers’ satisfaction but unfortunately, when a return does not conform to our policy, our only option is to ship this back to you. We hope you can understand….We consider this case closed, and will no longer be responding to it” The problem with this is that the belt was in perfect condition, I’m following their return policy but they are failing to follow their own return policy. I’m not able to speak to anybody because they don’t have a phone number and now they closed my case and won’t be responding to me anymore! This is ridiculous and unacceptable. Worst customer service experience in my life. Imagine if it was a more expensive purchase like a handbag. I’d like to file a formal complaint about this but don’t know where to do since they only have this customer service email. Is there an organization that protects customers from this kind of rip off? Sorry about the long post!
So sorry to hear about your experience and thank you for sharing it with us! I totally agree with what you said at the end about a little bit of savings not always being worth the hassle :(
‼️ Wish I had seen your video before ordering from Cettire… ordered a YSL bag that was on sale. Tracking showed bag was on its way from Italy then once in my home state tracking, thru DHL, showed the bag went to another city yet my correct address was on shipping 🤷🏻♀️ So thankful I purchased thru American Express! Purchase is being credited back thank God… don’t want the bag after seeing this!
This is so disturbing 😢 I can’t believe they sent that bag in that condition :( I’m so sorry. Unboxing a new bag is supposed to be exciting and fun and that clearly was not. I’ll never buy from them. Thanks for sharing hun 🤗🌸
Too bad! But Farfetch really is reliable, I’ve been using it for some time and everything comes new with proper tags ❤ Hope you can get your return soon 😊
Ooo also, when I unbox or return/sell an item of value, I video the entire unboxing or boxing up, to cover myself. I heard of a woman that sold a Chanel bag, the buyer claimed it was xyz unacceptable, and filed a claim for the refund. The buyer “shipped back the bag” and got her refund even though the seller disputed it. What came in the mail?? A well packaged BRICK!! After that I video everything! I know it should be different buying/selling from a company as opposed to an individual, but there is so much shady business out there!! I am so sad this happened to you!!! I pray they refund every penny you spent! 🙏🏻❤️
So sorry to hear about the bad condition of your purchase. I was about to buy a pair of shoes but luckily my partner asked me to check the review. You saved me from getting potential frustration. Thanks a lot for your warning. Just want to ask if you have received your refund
I am so sorry this happened and really appreciate you letting us know. I would be so frustrated getting a bag packaged that way and in that condition. The hair really grossed me out. I hope you can get all of your money back.
very helpful info. I have seen items I wanted on there but hasn’t much about them so never trusted. Googling them had bad customer service reviews but I still would rather see a video for this kind of thing. Thank you!
I wanted to purchase a Fendi from them recently so I went on Reddit and the reviews I saw there were EXACTLY as you described so I ran far away from them immediately. Horrible package, bad goods and terrible customer service. At the end of the day, it's not worth the savings. I just received the item I wanted which I eventually purchased directly from Fendi and it came in a huuuuuge box for such a tiny bag and I am so happy and have peace of mind which is a big thing for me when purchasing luxury items. Sorry you had to go through this, so terrible 💛
I ended up buying the same bag from Bottega. Saving a little isn’t worth this hassle for sure. Definitely stay away, no savings is worth this risk. Thanks so much 💕
Yuck! Omg I hate when that happens … I’m glad you were able to contact them and they were able to at least agree to take it back. I have actually looked on that site as I had come highly recommended but there was always something that gave me the hinky vibes. Well now it’s confirmed. They do this enough and they will garner quite the reputation. Thanks for sharing!
I know people that love cettire so I’m sure it’s a 50/50 chance but I won’t be purchasing from them again. Hoping they credit me soon :) thanks so much for watching 💕
Wow sorry to hear this! I look at Cettire prices and Im tempted, but I've always been suspicious about their low prices. If Im dropping that kind of bank on luxury, I'd rather get it from a reputable source. Besides, I like the experience of going into a boutique and having the full experience!
That’s been the biggest hinderance when you find these luxury sites that offer great prices but have to deal with challenges when the company is located outside your home country. It is unfortunate when companies solely rely on electronic communication. There are situations when you need to talk to a human being.
Wish I’d seen this before my purchase! I bought a pair of Dior glasses that i have been dreaming of a long time. They came with old makeup, dirt and sort of broken. Omg! Emailed them and they were like “ high-quality standards are extremely important to Cettire, which is why we perform strict quality control inspections on every order before dispatch. Please be advised that there was no issue flagged prior to dispatch during the quality control inspection for this item. Should you wish to keep the item, we are happy to offer a 5% refund to the original payment method, as a form of compensation.” Say what?? The person who were the one doing quality control must have been blind or at least drunk. Soo disappointed and I’m crossing my fingers to get a full refund 🥲 what a bullshit company 🤯 thanks for sharing!
So sorry this happened to you. A few days ago I received my Fendi bag and everything seems very legit. I got the Cettire brown box and then the Fendi yellow box wrapped/protected in paper. As soon as I opened it I was amused of how good everything looked like. The dust bag came also protected with foam, so as well the chains (my bag can change the chains). Finally I reached out my Fendi bag and seemed peeeeerfect and smells like leather. The only thing I'm working out right now is that it didn't come with an authenticity card, just the take care and something else but from my own experience with other items that I bought directly from the house (Gucci), seems like sometimes they don't add it to the package. Therefore I'm curious to see what Cettire is gonna tell me about it.
Ugh, gross 🤢 that is an awful experience. I’ve bought from cettire a couple of times and fortunately it was ok. Hope you get all you money back. Such a shame, you we’re looking forward to this purchase so much❤
Hi there, I am just wondering what happened to your Cettire return. Did you get all your money back? Same thing happened to my order. It was just the dust bag and the bag inside the brown box. The original box was not included. There was no paddings to protect the bag. The bag must have been crushed a bit or has been used and returned since I can see some indentation already. I am in contact with their customer service but their reply was so slow. They sent me a disputed delivery customer declaration form and it says Confirmation of Non-Receipt Goods. That doesn't seem right. Did you receive the same form to fill up, sign and send back to them? Also, when you received your refund, was there a foreign exhance difference? Sorry for the long message and hope to hear about your return experience. Thanks in advance and all the best to your channel 😍
Thanks for sharing your experience! I did end up getting all my money back including duties. It took a really long time though. I never received any forms to fill out, they just automated my refund after a while. Hope you get your money back! I’ll never buy from them again 😔
Omg the hair is a NO for me. How do they even send that out! I have bought twice from them. First purchase was great second item looked used and was packaged bad. I had to open a charge back cause it got stuck in customs and no one would reply from Cittire. Fortunately I did get my money back eventually. Depending on the saving if I would risk it again.
Gosh! Thank you for this review! Wow this is recent too, just 6 months ago. I saw a bag i wanted to buy from Cettire but now im SCARED! Did they refund you ALL your money back and if so, how long did it take? Wow, the customer service sucks. How do they even stay in business? I know they just recently got in trouble for selling fakes! Maybe the boutiques selling the items are selling the fakes....or its an inside job where a worker keeps the authentic and ships the fake. Do you think the Jodi you bought was authentic? Gosh thanks for this review. You're not complaining at all! I would be venting too having that experience!
@Yj18244 I was talking about Cettire but I've heard Cosette too. I haven't purchased from either as I don't know if it's true and am going g off what I read on Purseforum
Hello, darling. So sorry you had to experience this. The bag is so gorgeous and color is amazing. But the condition it came is awful. Thank you for the share and hope you still get the bag from BV that satisfies you 100%.❤
Sorry to hear it Jennie. I actually bought a mini Jodie bag from the flagship store in Sydney in 2021. I am not sure if it was because of COVID (when there is a shortage of packaging bags lol). The store literally gave me my bag in a dust bag and there is absolutely no packaging per se. I wonder if it was because BV didn't give Cettire the right packaging...
Hey, Im tuning into your video because im indecisive about using this website. Though im not purchasing a bag , Im purchasing a piece of jewelry under $250. So my question is will it be worth it? Thanks for doing this video, very informative
My hubby bought 2 items from Cettire, and only 1 arrived. Clearly, the other item got sent to the wrong address because they sent us a photo of the 2nd package arriving at a doorstep but it was obvious it was the wrong house. It's been 2 weeks of disputing, and they're not responding to emails or anything. Comments on their socials are from a bunch of people not receiving their packages and from people not getting their money back. I guess shop here if you like to play Russian roulette.
I actually just ordered from them seen the bad reviews canceled the order the same day I made it and surprisedly they responded the same day and gave me a refund I guess I got lucky considering I’ve seen reviews with people waiting for customer service to respond back for months learned my lesson tho 👏🏾
Literally what I just did! I ordered a McQueen sweater then I decided to see the reviews which were awful and canceled my order. I better have my money refunded ASAP
How did you cancel your order? I just order today and I'm kind of scared so I want to cancel, but I don't know how. If you could help me I would really appreciate it.
Do you manage to get your refund? I bought a Jacquemus bucket hat, and I doubt the authencity upon receiving it. The quality of the hat looks cheap and the alignment of the Jacquemus logo doesnt seem to be straight. It was wrapped in a plastic with no receipt or invoice unlike Farfetch. I plan to return but will I get a refund? Hope to hear from you soon!
This is awful. I learned to only buy from department stores or directly from the maker and if there are any issues, you just send it back. I do not trust a lot of these random websites. I rather pay the extra on an item then receive an item that is not authentic or damaged. I am so sorry this happened to you.
So sorry you’ve had such a bad experience with Cettire. I haven’t never ordered any luxury bags from them, but the luxury shoes and clothes I’ve ordered from them are great. I have never returned anything but I will say their customer service takes forever to respond.
I now can never trust these sites 😔. For Italist, does the rerun policy refund the entire amount including the duties? Cettire won’t give me back the duties and restocking fee 😭
I just ordered a JW Anderson bag from them and it is supposed to arrive tomorrow. I’m already worried I’ll have to return it. I don’t even know how I would be able to tell if it is legit or not, I’m so stressed out, hope I will be able to return and get a refund… thank you for sharing with us
@@seija2494 Hey, thankfuly my order was delivered and the bag was in good shape. it looked like it was returned by someone else if that makes sense, and then sent to me, because the box and the bags and papers inside looked "repackaged". I filmed the unboxing from the beginning just to make sure, but fortunately, the only "flaw" was the tiniest scratch on the back of the bag. I have to hold it at a certain angle for the light to hit it for it to be visible. Also, I am 99.9% the basis genuine because of how the dust bag looks and the tags attached, also, it smells like real leather and I have a friend who owns the same bag and I can't tell them apart. My theory is that they sell items that have been previously returned by other customers.
Omg Holly shi…t thank you for sharing I was about to purchase YSL shoes cos it’s cheaper like 300 so I just started to google reviews thank you for save my money never buy from them gosh
THE NEW SAUGE IS SUCH AN AMAZING COLOR, but oh my gosh the hair oh no no no, that’s not acceptable. Even opening the package and you’re right no tissue and any sort of protection within the box smh. I can’t believe that company. Great call on sending it back. Hopefully you get a full refund 😩
I’m still waiting on cettire to refund and respond 😭 But I did get the same bag at Bottega instead and it’s buttery soft. Love it so much and now I want the small size 😬 😂
So sorry this happened to you! I know now to never order on Farfetch or Cettire also. I wanted to see where they are located (Australia). On their website they call it “duties” too, which is weird since it’s actually “duty”. When I return a bag to resellers in Japan it does typically take 36-48 hours to get a response. 😢 Can you file a dispute with your credit card company as well?
I returned it, but still waiting for them to respond and refund me 😭 Hoping I get everything sorted out in the next week. But if I don’t hear back I’ll definitely file a dispute. Thanks so much 💕
Ohh no! So it looks like this happens to a lot of people. I can’t believe how bad the service is. It’s been weeks and I’m still waiting for a response and refund 😔
I had a similar experience from Cettire. I bought a max mara coat and it was so smelly (literally I was about to throw up). I immediately re-packed it and sent it. But the worst thing is Cettire deducted Duties and some 25 dollars for restoking. Not shopping from them again. I don't think they sell real authentic stuff.
Ahh I can't believe the product and the customer service was that bad - you'd think they would make up for the horrible packaging & damaged product with decent customer service..sigh 😕 But I really appreciate you sharing this video about your experience with Cettire! I was debating a Versace crossbody from them since the price was so good, but I hadn't had the chance to try it in person yet. I ended up getting LV Pochette Metis East West instead when I went in store, which definitely hurt my soul with the price, but that experience and being able to connect with a person was worth it. As you mentioned everything relative but the in store experience when luxury shopping always helps. Another similar store that works with Italian designers I've ordered from is Baltini and their packaging was actually really good along with good deals fyi! Hope you get your true Bottega Jodie soon and Cettire gives you your full refund!!
Thanks for sharing your experience! I love the pochette Métis east west bag! Congrats 💜 Sometimes the store experience is worth that extra cost. I’ll have to check out Baltini. Cettire let me return it, but still waiting for them to respond and refund me 😭
CETTIRE offers discounted pricing because the items are most likely returns from a store/boutique. It comes with the territory. But pay close attention to their return policy. I think they charge and it took them weeks to issue my refund.
I’m happy i seen this video i was about to order a balenciaga bag for half price but if it’s not in good condition, I’m gonna be upset so I’ll save myself half the headache and just pay full price on the actual website
Lol, thanks for making this video. I was looking for videos from cettire purchases, and I came across your review video, which is a recent one. Lol. Now I don't even wanna try to get anything from them. 😅 hopefully, they'll refund you. That's just not right.. and HAIR on the package! Yikes! 😅
They have terrible service. I have had 2 orders from them. First, the shoes came perfectly. But, when I ordered the bag, I was shocked at what I received. The bag was not wrapped in any kind of tape or anything. It was thrown into a very thin box, and that box into the delivery company's bag. During the delivery process, the bag fell out of the box (I'm not surprised considering the kind of box it was) I have never, ever seen anyone be so irresponsible with their packaging. When I wrote to them, they replied that anything can happen during the shipping process. It's not their fault. Since then, I have never bought anything from them again, and I don't intend to. If they sell used goods, or neglect service, they could write that the price is lower than the market because you will get the thing not in new condition, etc. At least that would be honest.
OMG, the thing looks like an abused pangolin on some Chinese freighter! You poor fractured soul.... I FEEL YOU PAIN!! (not with Cettire...just generally dealing with e-commerce culture)
This company is super messed up I had terrible experience if you try to get a refund from them, they will make it harder. I had to dispute mine with my American Express card thank Good. I ordered a pair of Burberry Mary Jane’s and they literally waited like 2 pounds apiece. Other than that they came in great condition I put them back in the dust bags and immediately sent them back 19 days later, they ship them back to me and said because they had worn marks, and they purposely scuffs them up against the wall or something
How disappointing it is to get a bag like that and packaged that way. They didn't handle it with care. A crappy way to do business. It's a beautiful bag but I would complain and return it as well.
farfetch is similar in process but has the best customer service ive literally ever had from any clothing company from the email team to the actual phone support
Scam, simply put, how can Australian regulators let thise kind of business practice make its founder cashed in over $330 millions so far at the expense pf customers, the company shares just tanked 50% today as investors seem yo have realised what the company is doing
Yep! I have been waiting a month as they sent me a tshirt instead of cardigan…. Fendi so not cheap! I returned it immediately. Still waiting on follow up. I email every 2 days. So stressful!!
@@samuelwestbay6286 thanks. Yes I have got my refund. After putting together a 5 page document and raising a case with AfterPay. I will never shop there again!
So sorry SomethingLatte, this awful. I hope you get a full refund. Thank you for sharing this experience, I'm definitely staying away from them.
Thanks Maria ♥️! Just hoping they refund me soon. Waiting for them to respond has been painful 😆
@@SomethingLatte OMG, no reply yet...they are ridiculous 😮💨
I was about to buy something from them. Thank you for sharing your experience.
Same !
I ordered a Dolce and Gabbanna Polo from Cettire and when I got it, it was too small. I tried it on, saw it didnt fit, and then put it back in the bag and sent it back. A week later I noticed in my email that I had a delivery coming up from Cettire. I wrote them asking what was going on. They said they sent the shirt back to me because it had been used. They also sent a pic showing a very small black stain. I then began researching on the net and saw 1000s and 1000s of people saying the same thing. They sent something back and Cettire said the product was damaged. I am 100% convinced they add the stains themselves in order not to accept the returns. I will never order from them again.
I've used Farfetch often and always had a good experience. They also don't charge duties, and are always fast to process returns.
Oh that’s good to know! I’ll have to give them a try next time instead. Thank you 😊
So sorry this happened to you Jennie! Customer service is so important especially when it comes from overseas. I have bought things from Farfetch before and the returns were super easy for me. Anyway, hope the return goes smoothly. Thanks for sharing with us. PS You should definitely try to get that color again as it suits you so well. 🍀
I ended up buying the same bag at Bottega and love it 💚. Now I learned my lesson and won’t be buying from cettire again. Next time I’ll try farfetch 😊
I’m so glad I saw this before I placed an order 😭
I actually had a beautiful experience with Cettire. My order came brand new and arrived quickly. I also saved about $350 off retail. Now as far as Bottega, have u checked out the bag in the same color at the boutique? The reason I ask is because my first mini Jodie had a defected zipper and I was able to exchange at the boutique. I ended up getting a different color which had a completely different shine to the leather and it was stunning. The weaved leather does have that raw edge that almost appears frayed. Now whoever packed your order from Cettire obviously was shedding hair ewwwe gross lol! I’m not sure your bag was used but the color is certainly pretty. When the mini Jodie is used the handle is stretched and not as stiff as yours appears. I hope you resolve the issues with Cettire. Perhaps they will take even more money off. Another thing to keep in mind is the time difference which slows the response time down. I had a similar experience recently with Polene and their customer service. Good luck!
Thanks so much for sharing 💕 I ended up repurchasing the bag from Bottega and love it so much. I returned the original bag to cettire, but still waiting for them to respond and refund me. I guess when it comes to using these sites it’s always a 50/50 chance as it depends on the location and people who are packaging everything.
Not sure if this has been posted elsewhere, but did you end up getting the refund? @@SomethingLatte
Thanks for this! I really appreciated this video. I've always wondered about Cettire but never pulled the trigger. I am glad I didn't. I usually just buy the bag from the design house (Fendi, Gucci, LV etc.). I wont be using Cettire after this video.
Hello and thank you for the video! I also had a terrible experience with Cettire. I’ve bought a few items from the during the past 2 years and I had no problems. However, I recently ordered a Ferragamo belt and it was too big for me so I packed it right away and sent it back. In the meantime I bought from them the next size down, I received and all was fine. Days passed and to my amazement, they sent me back the first belt I purchased from them and returned. What!? They emailed me saying that “it was damaged… and not in the condition they shipped to me”. I couldn’t believe it. They attached a picture of the buckle with what looked like scratches or smudges. I immediately looked a the belt and wiped the belt with a cloth and it is totally fine, it just had normal smudges on metal that cleaned up easily. No scratches, nothing. I sent them a video and asked to have someone else review this case and to refund my money because the belt is perfectly fine. I didn’t even use it. Tags attached etc. They replied stating that “our returns policy clearly stipulates that all returned items must be new, unused and with all original designer garment tags attached….We care deeply about our customers’ satisfaction but unfortunately, when a return does not conform to our policy, our only option is to ship this back to you. We hope you can understand….We consider this case closed, and will no longer be responding to it”
The problem with this is that the belt was in perfect condition, I’m following their return policy but they are failing to follow their own return policy. I’m not able to speak to anybody because they don’t have a phone number and now they closed my case and won’t be responding to me anymore! This is ridiculous and unacceptable. Worst customer service experience in my life. Imagine if it was a more expensive purchase like a handbag. I’d like to file a formal complaint about this but don’t know where to do since they only have this customer service email. Is there an organization that protects customers from this kind of rip off? Sorry about the long post!
So sorry to hear about your experience and thank you for sharing it with us! I totally agree with what you said at the end about a little bit of savings not always being worth the hassle :(
Thank you 💕! Definitely not worth the savings… this kind of hassle is always a headache 😆
I’m about to buy a bag from cettire but thankfully I saw your video so I re-think hundred times to buy from there 😅
‼️ Wish I had seen your video before ordering from Cettire… ordered a YSL bag that was on sale. Tracking showed bag was on its way from Italy then once in my home state tracking, thru DHL, showed the bag went to another city yet my correct address was on shipping 🤷🏻♀️ So thankful I purchased thru American Express! Purchase is being credited back thank God… don’t want the bag after seeing this!
This is so disturbing 😢 I can’t believe they sent that bag in that condition :( I’m so sorry. Unboxing a new bag is supposed to be exciting and fun and that clearly was not. I’ll never buy from them. Thanks for sharing hun 🤗🌸
Too bad! But Farfetch really is reliable, I’ve been using it for some time and everything comes new with proper tags ❤ Hope you can get your return soon 😊
Ooo also, when I unbox or return/sell an item of value, I video the entire unboxing or boxing up, to cover myself. I heard of a woman that sold a Chanel bag, the buyer claimed it was xyz unacceptable, and filed a claim for the refund. The buyer “shipped back the bag” and got her refund even though the seller disputed it. What came in the mail?? A well packaged BRICK!! After that I video everything! I know it should be different buying/selling from a company as opposed to an individual, but there is so much shady business out there!! I am so sad this happened to you!!! I pray they refund every penny you spent! 🙏🏻❤️
Wow! That’s good to know! Thanks for sharing! I made sure to record everything and take pictures.
So sorry to hear about the bad condition of your purchase. I was about to buy a pair of shoes but luckily my partner asked me to check the review. You saved me from getting potential frustration. Thanks a lot for your warning. Just want to ask if you have received your refund
I am so sorry this happened and really appreciate you letting us know. I would be so frustrated getting a bag packaged that way and in that condition. The hair really grossed me out. I hope you can get all of your money back.
Thanks Dorothy ♥️! I’m still waiting for them to respond and refund me 😭 Hoping I’ll get all my money back soon.
very helpful info. I have seen items I wanted on there but hasn’t much about them so never trusted. Googling them had bad customer service reviews but I still would rather see a video for this kind of thing. Thank you!
I should of done more research. I didn’t realize the service was this bad. I definitely learned my lesson 😬😊
I wanted to purchase a Fendi from them recently so I went on Reddit and the reviews I saw there were EXACTLY as you described so I ran far away from them immediately. Horrible package, bad goods and terrible customer service. At the end of the day, it's not worth the savings. I just received the item I wanted which I eventually purchased directly from Fendi and it came in a huuuuuge box for such a tiny bag and I am so happy and have peace of mind which is a big thing for me when purchasing luxury items. Sorry you had to go through this, so terrible 💛
I ended up buying the same bag from Bottega. Saving a little isn’t worth this hassle for sure. Definitely stay away, no savings is worth this risk. Thanks so much 💕
Yuck! Omg I hate when that happens … I’m glad you were able to contact them and they were able to at least agree to take it back. I have actually looked on that site as I had come highly recommended but there was always something that gave me the hinky vibes. Well now it’s confirmed. They do this enough and they will garner quite the reputation. Thanks for sharing!
I know people that love cettire so I’m sure it’s a 50/50 chance but I won’t be purchasing from them again. Hoping they credit me soon :) thanks so much for watching 💕
Wow sorry to hear this! I look at Cettire prices and Im tempted, but I've always been suspicious about their low prices. If Im dropping that kind of bank on luxury, I'd rather get it from a reputable source. Besides, I like the experience of going into a boutique and having the full experience!
I ordered an item, 2 days ago it hasn’t been sent to me yet, how long should I wait approximately?
That’s been the biggest hinderance when you find these luxury sites that offer great prices but have to deal with challenges when the company is located outside your home country. It is unfortunate when companies solely rely on electronic communication. There are situations when you need to talk to a human being.
Totally agree! Having a person help with customer support is so important. Emails can easily be ignored :(
Seeing this AFTER I just purchased something 😭 really hoping it works out for me and that you were refunded
Did it work out ?
did you wait a long time for your order?
@@reversenermen_9399 no I didn't! My order was delivered in 6 days!
@@Kia805 It did! I got my order in 6 days.
Everyones reviews are bad about them,never will i chance it.Thank u
Thank you for the video! I’m always so tempted by cettire but now will be super cautious 😅
Thanks so much for watching 💕
Thank you, I was about to buy a McQueen scarf that was mysteriously cheap.
Wish I’d seen this before my purchase! I bought a pair of Dior glasses that i have been dreaming of a long time. They came with old makeup, dirt and sort of broken. Omg! Emailed them and they were like “ high-quality standards are extremely important to Cettire, which is why we perform strict quality control inspections on every order before dispatch.
Please be advised that there was no issue flagged prior to dispatch during the quality control inspection for this item. Should you wish to keep the item, we are happy to offer a 5% refund to the original payment method, as a form of compensation.”
Say what?? The person who were the one doing quality control must have been blind or at least drunk. Soo disappointed and I’m crossing my fingers to get a full refund 🥲 what a bullshit company 🤯 thanks for sharing!
did you wait a long time for your order?
Awww, sorry to hear that. Thanks for sharing it as I was looking a bag in Cettire but was unsure after reading their reviews. xx
So sorry this happened to you. A few days ago I received my Fendi bag and everything seems very legit. I got the Cettire brown box and then the Fendi yellow box wrapped/protected in paper. As soon as I opened it I was amused of how good everything looked like. The dust bag came also protected with foam, so as well the chains (my bag can change the chains). Finally I reached out my Fendi bag and seemed peeeeerfect and smells like leather. The only thing I'm working out right now is that it didn't come with an authenticity card, just the take care and something else but from my own experience with other items that I bought directly from the house (Gucci), seems like sometimes they don't add it to the package. Therefore I'm curious to see what Cettire is gonna tell me about it.
did you wait a long time for your order?
did you ever get your money back?
The bag is beautiful. Sorry about that. Thx for sharing your experience ❤
Thank you 😘 💕
Ugh, gross 🤢 that is an awful experience. I’ve bought from cettire a couple of times and fortunately it was ok. Hope you get all you money back. Such a shame, you we’re looking forward to this purchase so much❤
Ohhh did the bags come in good condition and new?
@@SomethingLatte yes it was the marc jacobs softbox mini and it came factory wrapped😊
What reputable sites would you recommend to purchase pre-loved bags?
I would use fashionphile! I love them and never had any issues. Great customer service too :)
Hi there, I am just wondering what happened to your Cettire return. Did you get all your money back? Same thing happened to my order. It was just the dust bag and the bag inside the brown box. The original box was not included. There was no paddings to protect the bag. The bag must have been crushed a bit or has been used and returned since I can see some indentation already. I am in contact with their customer service but their reply was so slow. They sent me a disputed delivery customer declaration form and it says Confirmation of Non-Receipt Goods. That doesn't seem right. Did you receive the same form to fill up, sign and send back to them?
Also, when you received your refund, was there a foreign exhance difference?
Sorry for the long message and hope to hear about your return experience. Thanks in advance and all the best to your channel 😍
Thanks for sharing your experience! I did end up getting all my money back including duties. It took a really long time though. I never received any forms to fill out, they just automated my refund after a while. Hope you get your money back! I’ll never buy from them again 😔
@@SomethingLatte Great to hear it all worked out in the end. Thanks for sharing and all the best to you 😊
Omg the hair is a NO for me. How do they even send that out!
I have bought twice from them. First purchase was great second item looked used and was packaged bad. I had to open a charge back cause it got stuck in customs and no one would reply from Cittire. Fortunately I did get my money back eventually. Depending on the saving if I would risk it again.
hi, girl, the time frame you mentioned is the same time frame when someone go find a counterfit.
you should get authentication.
Gosh! Thank you for this review! Wow this is recent too, just 6 months ago. I saw a bag i wanted to buy from Cettire but now im SCARED! Did they refund you ALL your money back and if so, how long did it take? Wow, the customer service sucks. How do they even stay in business? I know they just recently got in trouble for selling fakes! Maybe the boutiques selling the items are selling the fakes....or its an inside job where a worker keeps the authentic and ships the fake. Do you think the Jodi you bought was authentic? Gosh thanks for this review. You're not complaining at all! I would be venting too having that experience!
When did Cettire get in trouble for selling fakes? Do you mean Cosette?
@Yj18244 I was talking about Cettire but I've heard Cosette too. I haven't purchased from either as I don't know if it's true and am going g off what I read on Purseforum
Hello, darling. So sorry you had to experience this. The bag is so gorgeous and color is amazing. But the condition it came is awful. Thank you for the share and hope you still get the bag from BV that satisfies you 100%.❤
Thanks so much Sabina 💚
Sorry to hear it Jennie. I actually bought a mini Jodie bag from the flagship store in Sydney in 2021. I am not sure if it was because of COVID (when there is a shortage of packaging bags lol). The store literally gave me my bag in a dust bag and there is absolutely no packaging per se. I wonder if it was because BV didn't give Cettire the right packaging...
Hey, Im tuning into your video because im indecisive about using this website. Though im not purchasing a bag , Im purchasing a piece of jewelry under $250. So my question is will it be worth it? Thanks for doing this video, very informative
My hubby bought 2 items from Cettire, and only 1 arrived. Clearly, the other item got sent to the wrong address because they sent us a photo of the 2nd package arriving at a doorstep but it was obvious it was the wrong house. It's been 2 weeks of disputing, and they're not responding to emails or anything. Comments on their socials are from a bunch of people not receiving their packages and from people not getting their money back. I guess shop here if you like to play Russian roulette.
did you wait a long time for your order?
So sorry this happened to you but thank you for letting us know! I hope you’re able to get a refund because this is ridiculous.
Thank you so much 💜! I’m still waiting for them to respond 😭
@@SomethingLatte oh my goodness no! I was able to warn JessieStyles about them thanks to your video!
I actually just ordered from them seen the bad reviews canceled the order the same day I made it and surprisedly they responded the same day and gave me a refund I guess I got lucky considering I’ve seen reviews with people waiting for customer service to respond back for months learned my lesson tho 👏🏾
That’s awesome! I hope they are getting better with their customer service. I’ve heard others waiting a long time too.
@@SomethingLatte yeah it seems it’s a hit or miss with them but if one is spending their hard earned money there should be no ifs ands & buts 👏🏾👏🏾👏🏾
Literally what I just did! I ordered a McQueen sweater then I decided to see the reviews which were awful and canceled my order. I better have my money refunded ASAP
@@jclasshawkins5952 have you gotten your refund?
How did you cancel your order? I just order today and I'm kind of scared so I want to cancel, but I don't know how. If you could help me I would really appreciate it.
Do you manage to get your refund? I bought a Jacquemus bucket hat, and I doubt the authencity upon receiving it. The quality of the hat looks cheap and the alignment of the Jacquemus logo doesnt seem to be straight. It was wrapped in a plastic with no receipt or invoice unlike Farfetch. I plan to return but will I get a refund? Hope to hear from you soon!
And I just realized it is made in China! Whereas the one from Farfetch is made in Bulgaria! Helpppp!
Hi do you get the money back from them yet
This review was helpful 😊 thanks for this
Does it a legit site to order a luxury brands?
This is awful. I learned to only buy from department stores or directly from the maker and if there are any issues, you just send it back. I do not trust a lot of these random websites. I rather pay the extra on an item then receive an item that is not authentic or damaged. I am so sorry this happened to you.
Do you have a link for that beautiful coffee table? :)
So sorry you’ve had such a bad experience with Cettire. I haven’t never ordered any luxury bags from them, but the luxury shoes and clothes I’ve ordered from them are great. I have never returned anything but I will say their customer service takes forever to respond.
how long did you wait for delivery?
@@reversenermen_9399 I live in the Midwest 🇺🇸my items have always shipped from Italy and arrive about 3-4 days after my order is placed via DHL.
I heard they are take longggggg time to refund?
Thank u for the heads up. Hope you get a great bag from another site/ shop
Thanks so much 💕
I'm so sorry! Same kind of thing happened to me with Italist, but I was able to get my duties back...it's so frustrating!
I now can never trust these sites 😔. For Italist, does the rerun policy refund the entire amount including the duties? Cettire won’t give me back the duties and restocking fee 😭
@@SomethingLatte Italist will refund the duties if it is their fault, but it is a process and a pain:(. I ended up filing a dispute.
I purchased two T-shirts from Cettire and a week later they canceled and sent me a message that the price on the item went up. Never again.
I just ordered a JW Anderson bag from them and it is supposed to arrive tomorrow. I’m already worried I’ll have to return it. I don’t even know how I would be able to tell if it is legit or not, I’m so stressed out, hope I will be able to return and get a refund… thank you for sharing with us
Also, have they refunded your import taxes as well? I’m literally stressing out so much 😭
What happened with your order?
@@seija2494 Hey, thankfuly my order was delivered and the bag was in good shape. it looked like it was returned by someone else if that makes sense, and then sent to me, because the box and the bags and papers inside looked "repackaged". I filmed the unboxing from the beginning just to make sure, but fortunately, the only "flaw" was the tiniest scratch on the back of the bag. I have to hold it at a certain angle for the light to hit it for it to be visible. Also, I am 99.9% the basis genuine because of how the dust bag looks and the tags attached, also, it smells like real leather and I have a friend who owns the same bag and I can't tell them apart. My theory is that they sell items that have been previously returned by other customers.
i fell in the trap to it’s been four days and my order still didn’t process yet and graduation is in 6 days 💔
did they send it to you?
Really sorry to hear this! I don’t think I’ll order from them.
Omg Holly shi…t thank you for sharing I was about to purchase YSL shoes cos it’s cheaper like 300 so I just started to google reviews thank you for save my money never buy from them gosh
i have a theory luxury brands have secret contracts allowing them to sale the defective items from quality control
Yikes! Thanks for the warning for this company. Been eyeing a bag there recently. Their prices are good but no thanks
Ya not worth the risk for sure 😊
THE NEW SAUGE IS SUCH AN AMAZING COLOR, but oh my gosh the hair oh no no no, that’s not acceptable. Even opening the package and you’re right no tissue and any sort of protection within the box smh. I can’t believe that company. Great call on sending it back. Hopefully you get a full refund 😩
I’m still waiting on cettire to refund and respond 😭 But I did get the same bag at Bottega instead and it’s buttery soft. Love it so much and now I want the small size 😬 😂
Is farfetch like this or are they legit?
They are legit.
So sorry this happened to you! I know now to never order on Farfetch or Cettire also. I wanted to see where they are located (Australia). On their website they call it “duties” too, which is weird since it’s actually “duty”. When I return a bag to resellers in Japan it does typically take 36-48 hours to get a response. 😢 Can you file a dispute with your credit card company as well?
I returned it, but still waiting for them to respond and refund me 😭 Hoping I get everything sorted out in the next week. But if I don’t hear back I’ll definitely file a dispute. Thanks so much 💕
Your video was helpful!!!
Thanks for sharing- appreciate it!
I had a similar experience with their customer service and I will never shop with Cettire again.
Ohh no! So it looks like this happens to a lot of people. I can’t believe how bad the service is. It’s been weeks and I’m still waiting for a response and refund 😔
Ugg I just saw another Cettire unboxing fail from Amelia Rose. It looked like the bag had been used extensively, returned, and sold to her.
No way?! I’ll have to go watch Amelia’s video. That’s horrible, I will definitely not be purchasing from them again.
It was a YSL unboxing…. These companies uggg
I had a similar experience from Cettire. I bought a max mara coat and it was so smelly (literally I was about to throw up). I immediately re-packed it and sent it. But the worst thing is Cettire deducted Duties and some 25 dollars for restoking. Not shopping from them again. I don't think they sell real authentic stuff.
Wow no way?! That’s horrible! I can’t believe they would do that. So sorry to hear! I definitely won’t be buying from them again :(
Ahh I can't believe the product and the customer service was that bad - you'd think they would make up for the horrible packaging & damaged product with decent customer service..sigh 😕
But I really appreciate you sharing this video about your experience with Cettire! I was debating a Versace crossbody from them since the price was so good, but I hadn't had the chance to try it in person yet. I ended up getting LV Pochette Metis East West instead when I went in store, which definitely hurt my soul with the price, but that experience and being able to connect with a person was worth it. As you mentioned everything relative but the in store experience when luxury shopping always helps.
Another similar store that works with Italian designers I've ordered from is Baltini and their packaging was actually really good along with good deals fyi!
Hope you get your true Bottega Jodie soon and Cettire gives you your full refund!!
Thanks for sharing your experience! I love the pochette Métis east west bag! Congrats 💜 Sometimes the store experience is worth that extra cost. I’ll have to check out Baltini. Cettire let me return it, but still waiting for them to respond and refund me 😭
Bottega rep told me they fix any damage. They have lifetime fixing guarantee on your expense. Not their expense.
Thanks for warning against cettire.
CETTIRE offers discounted pricing because the items are most likely returns from a store/boutique. It comes with the territory. But pay close attention to their return policy. I think they charge and it took them weeks to issue my refund.
I should of done more research 😔. Learned my lesson for sure. I returned it, but still waiting for them to respond and refund me 😭
I’m happy i seen this video i was about to order a balenciaga bag for half price but if it’s not in good condition, I’m gonna be upset so I’ll save myself half the headache and just pay full price on the actual website
yea, they scammed me for 100 ddollars, and they are not respoding.....
Lol, thanks for making this video. I was looking for videos from cettire purchases, and I came across your review video, which is a recent one. Lol. Now I don't even wanna try to get anything from them. 😅 hopefully, they'll refund you. That's just not right.. and HAIR on the package! Yikes! 😅
sad. I have had nothing but great experiences with cettire.
how long did you wait for delivery?
They have terrible service. I have had 2 orders from them. First, the shoes came perfectly. But, when I ordered the bag, I was shocked at what I received. The bag was not wrapped in any kind of tape or anything. It was thrown into a very thin box, and that box into the delivery company's bag. During the delivery process, the bag fell out of the box (I'm not surprised considering the kind of box it was) I have never, ever seen anyone be so irresponsible with their packaging. When I wrote to them, they replied that anything can happen during the shipping process. It's not their fault. Since then, I have never bought anything from them again, and I don't intend to. If they sell used goods, or neglect service, they could write that the price is lower than the market because you will get the thing not in new condition, etc. At least that would be honest.
Wow that’s for sharing. I will avoid them!
Yes definitely not worth the risk 😆
OMG, the thing looks like an abused pangolin on some Chinese freighter! You poor fractured soul.... I FEEL YOU PAIN!! (not with Cettire...just generally dealing with e-commerce culture)
Thank you for this warning. I will not be ordering from them.
I actually have bought a few things from Cettire myself and have never had a bad experience... I hope this gets sorted out
did you wait a long time for your order?
No they usually ship within a few days and the item arrives within a week of ordering it. Though their packaging is very vanilla
@@globetrottress I ordered on May 13, it is still being processed, is this normal?
ugh I ordered from them! Biggest mistake! Please let us know if you get your full refund
They did end up refunding me 😊 I was so worried but it took so long. Did you purchase something from them? I hope it came in good condition?
Wow you just saved me from a potential headache. I'd rather pay full price than to go through this nonsense. Not worth the $100 savings
Same! I rather just pay full price
Why are these girlsdelisional?? What would this be new if it was priced like a new one? If it is too good to be true......
Thanks for sharing
Good to know so I won’t order nothing from them ❤❤❤
Definitely stay away…. I won’t be purchasing from them again :)
I've been hearing bad things about this Company 😕
This company is super messed up I had terrible experience if you try to get a refund from them, they will make it harder. I had to dispute mine with my American Express card thank Good. I ordered a pair of Burberry Mary Jane’s and they literally waited like 2 pounds apiece. Other than that they came in great condition I put them back in the dust bags and immediately sent them back 19 days later, they ship them back to me and said because they had worn marks, and they purposely scuffs them up against the wall or something
did you wait a long time for your order?
How disappointing it is to get a bag like that and packaged that way. They didn't handle it with care. A crappy way to do business. It's a beautiful bag but I would complain and return it as well.
I returned it, but still waiting for them to respond and refund me 😭
I never had this issue before girl stop lying. Call them and send the bag back. They don't sale used sht
how long did you wait for delivery?
Cettire sells fake items, there is no way to sugar coat what they do. DONT WASTE YOUR TIME
farfetch is similar in process but has the best customer service ive literally ever had from any clothing company from the email team to the actual phone support
Farfetch is an authorized reseller. Cettire is not.
Return it
I returned it… just waiting for a refund still 😭
Love you mam❤❤❤
Scam, simply put, how can Australian regulators let thise kind of business practice make its founder cashed in over $330 millions so far at the expense pf customers, the company shares just tanked 50% today as investors seem yo have realised what the company is doing
Yep! I have been waiting a month as they sent me a tshirt instead of cardigan…. Fendi so not cheap! I returned it immediately. Still waiting on follow up. I email every 2 days. So stressful!!
Hi Amy, have you got your refund or the correct item yet? It’s unacceptable for a company to do such thing. I hope they give you full refund
@@samuelwestbay6286 thanks. Yes I have got my refund. After putting together a 5 page document and raising a case with AfterPay. I will never shop there again!
Annamae Summit
Thomas Angela Hall Jason White Jessica
lol stop crying about getting authentic bag for cheap lol what do you think your gonna get when it’s 300 an 400$ off and it’s real
dayum u talk way too much lmao get to the point..