What are your thoughts on a referral program so say a customer brings in one person that now is a client you get a certain discount that way. I want one where they can offer up to 3 in a six month period for a percentage off their next visit. If you do think that's a good idea what percentages would you suggest cause they one I had planned was 10% for the first 20% for the second and 30% for the third. Would 10, 15 and 20 be better? Edit: The only workers in the company are me and my wife and we just want people to be intrigued but not take advantage of us as far as that goes.
Very good advise, especially for those first starting out. I remember when I first started out, it was very slow, but now my after years of working, my schedule is packed solid. When you realize that having a cleaning a business is about building trust with your customers because so many time people have been burned by other people. It's important to let your customers know that your business will do what it says it's going to do.
Hi Angela, boy did I learn about rule number two the hard way LOL. I used to offer the first house cleaning at a very good discount on the premise the client was going to hire me for every two weeks/ once a week. I was hired to clean two-story home buy two teachers no less. It took me over 5 hours and a LOT of hard work on my hands and knees wiping down baseboards throughout the whole house and all that goes with it on a house that hadn't been done in a while. After she paid me she said they had changed their mind and really weren't looking for someone full time. The job was great, the house looked amazing she said. They were having company from out of town I was told. They had only lived there for about 3 or 4 she didn't told me. This was the first time the whole family was coming to see the new house. Boy was I scammed. That was years and years ago . I love watching your videos. You are always right on!
Oh no Carol Aaron, this is such a sad story. I hate to see house cleaners promised one thing and then it turns out to be something else. It sounds like you learned a valuable lesson. Thanks for sharing. And, thanks for your kind words. :-)
You've earned my subscription over and over again. You're always right. I've been doing this over 30 years. And I still learned from you. Thank you Lynn
I have been feeling lethargic... Needles to say eating fast food... That's not food... I really needed to hear this!! Awesome advice.. I'm addicted to your channel and listen everyday it's almost midnight and I'm obsessing over my day tomorrow. I started my business about a month ago and I'm doing excellent thanks to your advice. I have had to re think allot of what I thought I knew. 😆
Welcome to the wonderful world of house cleaning. I'm thrilled you are here and so happy to hear you succeeding. Keep me posted, I'm here rooting for you. :-)
Thanks again for the wise words and the encouragement at the end. When I was first starting, I followed your advice to the letter, and It gave me the confidence in myself that I could do this. The junk food rule is straight truth! That garbage would wreck my whole day.
The point about food intake is really true. Last week I was sloppy with my diet. I ate too much junk food on my days off and about half way through my usual 7-8 hour day with a 4k sq ft home with 5 giant dogs and a cat and rats etc... I really bonked I started getting a headache and I had just run out of energy. Pushing through the rest of the day was brutal. Never again.
Oh no, this is a horrible story. I'm so sorry you went through that. It is true, the food we eat, and the stuff we drink affects our work performance. Thanks for sharing this.
Wow angela I have learn so much from you. Today I bought my brushes for the drill 😄😄😄 and now I don't give discounts. I tell the ppl that ask me for it that sorry but that is my charge and that I can't go lower 😁😁😁😁
I clean houses for over 20 years and the biggest problem for me is raising price of the service. I have clients who never raised not even $5.00 for me after 10 years cleaning their houses. What do I do?
You have to redo your contract/agreement to make your ends meet. In 10 years a lot has changed. Cost of living, price increases of supplies etc. Here are some videos about price increase. Also check out the link in the show notes. *Price Increase - How Do I Tell My House Cleaning Clients? - ua-cam.com/video/9Hrh82EiK6M/v-deo.html *Cleaning Rates: How to Announce an Increase - ua-cam.com/video/CHi0FpW6qdk/v-deo.html *Can You Raise Cleaning Rates as Kids Get Older and Are Messier? - ua-cam.com/video/mmGLOHit4uY/v-deo.html
On the other side, what can I, what should I, expect from a cleaner? I got royally burned by a “friend” who had a cleaning business, so I let her do our house. There were certain things I wanted done, but when I tried to tell her she always had an excuse. She always said that wasn’t the way she did a certain task. It took her all day to clean just part of my house - we had her clean 1 bedroom, I full bath, 1 half bath, the kitchen and breakfast nook, family room, large entry hall, dining room, and music room. If anyone stopped by, she entered in on the conversation and her work stopped. I finally had to let her go when I looked at the baseboards in the water closet of the master bath and realized they had not been touched in months! (I might add I was getting over a large surgery so had not been inspecting her work closely.) I realize this may not be your focus, but I would really like to know what should be the home owner’s expectations from a cleaning company. Thank you! Love your channel! So much of your advice can be applied to so many other areas of life!
This is a multi-faceted question. I'm going to make you a video so you know what to look for and so this doesn't happen again. Thanks for writing in. :-)
Angela, I would like to ask you a question about your career. I understand that you work hard to educate and train professionals. Do you still go out on the field and clean customers homes? And would it be possible to make a video about how you train your staff, who may or may not have professional experience? Not company secrets, lol, just what you look for and what you expect before sending a rookie out on their own.
Is this an organization question (you can get them from the downloads section in the learning library.) savvycleaner.com Or it is this a marketing question as in how do you get more business? We have lots of videos on marketing. ua-cam.com/play/PLh1fKdNH3piQNAw-Iltyj_kUrbRPubygB.html
I half work cleaning a school and half as self employed cleaning houses. Is there somewhere where i can find a mock contract. My customer this morning just told me shes self isolating. So im down on Money and i text her to see if she was back off holiday then she told me. So no warning
Very good advise, especially for those first starting out. I remember when I first started out, it was very slow, but now my after years of working, my schedule is packed solid. When you realize that having a cleaning a business is about building trust with your customers because so many time people have been burned by other people. It's important to let your customers know that your business will do what it says it's going to do.
Take a look at this playlist of similar videos we made on business growth. More expert info
ua-cam.com/play/PLh1fKdNH3piRI-kcyASofByIkbENB6qpl.html
What are your thoughts on a referral program so say a customer brings in one person that now is a client you get a certain discount that way. I want one where they can offer up to 3 in a six month period for a percentage off their next visit. If you do think that's a good idea what percentages would you suggest cause they one I had planned was 10% for the first 20% for the second and 30% for the third. Would 10, 15 and 20 be better? Edit: The only workers in the company are me and my wife and we just want people to be intrigued but not take advantage of us as far as that goes.
Very good advise, especially for those first starting out. I remember when I first started out, it was very slow, but now my after years of working, my schedule is packed solid. When you realize that having a cleaning a business is about building trust with your customers because so many time people have been burned by other people. It's important to let your customers know that your business will do what it says it's going to do.
So true! Thank you so much for your feedback and thanks for watching. 🙂
Hi Angela, boy did I learn about rule number two the hard way LOL. I used to offer the first house cleaning at a very good discount on the premise the client was going to hire me for every two weeks/ once a week. I was hired to clean two-story home buy two teachers no less. It took me over 5 hours and a LOT of hard work on my hands and knees wiping down baseboards throughout the whole house and all that goes with it on a house that hadn't been done in a while. After she paid me she said they had changed their mind and really weren't looking for someone full time. The job was great, the house looked amazing she said. They were having company from out of town I was told. They had only lived there for about 3 or 4 she didn't told me. This was the first time the whole family was coming to see the new house. Boy was I scammed. That was years and years ago . I love watching your videos. You are always right on!
Oh no Carol Aaron, this is such a sad story. I hate to see house cleaners promised one thing and then it turns out to be something else. It sounds like you learned a valuable lesson. Thanks for sharing. And, thanks for your kind words. :-)
carol aaron , I loved this video.. we have to know our worth since the beginning!!!!! Our price is our price
i can just tell angela u have been through life...dont know what it is but u are very interesting to listen to... thankyou
Thank you Abdul! I have had experinces both good and bad. Thanks for watching!
You've earned my subscription over and over again. You're always right. I've been doing this over 30 years. And I still learned from you.
Thank you Lynn
Awesome, thank you so much! 😊🙌💕
You're wisdom is PRICELESSS THANK YOU ANGELA YOU ARE HELPING US ALL
Aww, thanks!
I have been feeling lethargic... Needles to say eating fast food... That's not food... I really needed to hear this!! Awesome advice.. I'm addicted to your channel and listen everyday it's almost midnight and I'm obsessing over my day tomorrow. I started my business about a month ago and I'm doing excellent thanks to your advice. I have had to re think allot of what I thought I knew. 😆
Welcome to the wonderful world of house cleaning. I'm thrilled you are here and so happy to hear you succeeding. Keep me posted, I'm here rooting for you. :-)
I think I just fell in love with you. 😂😂 TYSM for all of your advice. What a blessing to have found you ❤️
+Arangelys oh wow. Thank you so much for your nice words. You just made my day. 🥰
You give such great tips!
Not only cleaning, but many LIFE tips!!!
Love this channel!
Aww...thank you so much! So glad you enjoy the videos and my channel!😊🙌💕
Thanks again for the wise words and the encouragement at the end. When I was first starting, I followed your advice to the letter, and It gave me the confidence in myself that I could do this. The junk food rule is straight truth! That garbage would wreck my whole day.
Aww...thank you so much for sharing this and thanks for watching. 🙂
The point about food intake is really true. Last week I was sloppy with my diet. I ate too much junk food on my days off and about half way through my usual 7-8 hour day with a 4k sq ft home with 5 giant dogs and a cat and rats etc... I really bonked
I started getting a headache and I had just run out of energy. Pushing through the rest of the day was brutal. Never again.
Oh no, this is a horrible story. I'm so sorry you went through that. It is true, the food we eat, and the stuff we drink affects our work performance. Thanks for sharing this.
Thank you Angela!
Thanks for watching. :-)
Excellent video, thank you Angela, I agree with you in every single “Don’t”!
You are so welcome! Thank you for your feedback and thanks for watching. 🙂
Wow angela I have learn so much from you. Today I bought my brushes for the drill 😄😄😄 and now I don't give discounts. I tell the ppl that ask me for it that sorry but that is my charge and that I can't go lower 😁😁😁😁
I hope you enjoy the drill as much as I do. And good for you on staying firm ont your price!
Awww you are awesome!!
Thank you so much! 😊
I love your tips Angela! Keep em coming! Merry Christmas!
Thank you, will do! Happy Holidays!!🎄😊
Thanks for the reminders!
You are so welcome! Thanks for watching. 🙂
I clean houses for over 20 years and the biggest problem for me is raising price of the service. I have clients who never raised not even $5.00 for me after 10 years cleaning their houses. What do I do?
You have to redo your contract/agreement to make your ends meet. In 10 years a lot has changed. Cost of living, price increases of supplies etc.
Here are some videos about price increase. Also check out the link in the show notes.
*Price Increase - How Do I Tell My House Cleaning Clients? - ua-cam.com/video/9Hrh82EiK6M/v-deo.html
*Cleaning Rates: How to Announce an Increase - ua-cam.com/video/CHi0FpW6qdk/v-deo.html
*Can You Raise Cleaning Rates as Kids Get Older and Are Messier? - ua-cam.com/video/mmGLOHit4uY/v-deo.html
I am looking to launch a cleaning business i appreciate all your videos
+yamilex Cortez3i239 Hey! You’ve come to the right place. Keep me posted I’m here rooting for you, and eager to hear your success. 👏👏👏
On the other side, what can I, what should I, expect from a cleaner? I got royally burned by a “friend” who had a cleaning business, so I let her do our house. There were certain things I wanted done, but when I tried to tell her she always had an excuse. She always said that wasn’t the way she did a certain task. It took her all day to clean just part of my house - we had her clean 1 bedroom, I full bath, 1 half bath, the kitchen and breakfast nook, family room, large entry hall, dining room, and music room. If anyone stopped by, she entered in on the conversation and her work stopped. I finally had to let her go when I looked at the baseboards in the water closet of the master bath and realized they had not been touched in months! (I might add I was getting over a large surgery so had not been inspecting her work closely.)
I realize this may not be your focus, but I would really like to know what should be the home owner’s expectations from a cleaning company.
Thank you! Love your channel! So much of your advice can be applied to so many other areas of life!
This is a multi-faceted question. I'm going to make you a video so you know what to look for and so this doesn't happen again. Thanks for writing in. :-)
Angela Brown bless you! I would appreciate that!
Angela, do you have a video on how to cope with clients being in the house. I find it throws off my mental health. Any advice?
Thank you for your question! I've got a playlist with some great info on this topic: ua-cam.com/play/PLh1fKdNH3piR18QMRtet9RqjNHBEJZH0K.html
@@AskAngelaBrown 🙏
Angela, I would like to ask you a question about your career. I understand that you work hard to educate and train professionals. Do you still go out on the field and clean customers homes?
And would it be possible to make a video about how you train your staff, who may or may not have professional experience? Not company secrets, lol, just what you look for and what you expect before sending a rookie out on their own.
We have several training programs designed for cleaning business owners over at savvycleaner.com/join that is a great place to start.
Everything you say is true.
Thank you for your feedback and thanks for watching. 🙂
Thank you ….. how do I get contracts and invoices?
Is this an organization question (you can get them from the downloads section in the learning library.) savvycleaner.com
Or it is this a marketing question as in how do you get more business? We have lots of videos on marketing. ua-cam.com/play/PLh1fKdNH3piQNAw-Iltyj_kUrbRPubygB.html
I have a customer that just wants her 2 bathrooms cleaned how should I charge her?
You can charge her by the hour or a flat rate/by the job. It's all up to you. What will be more beneficial/worth your time?
It’s been a year can you please share what works for you on how much to clean bathrooms?
I half work cleaning a school and half as self employed cleaning houses. Is there somewhere where i can find a mock contract. My customer this morning just told me shes self isolating. So im down on Money and i text her to see if she was back off holiday then she told me. So no warning
Oh no, sorry about that. I have a worksheet you can download: askahousecleaner.com/worksheets-house-cleaning-business/
It also serves as a contract.
Very good advise, especially for those first starting out. I remember when I first started out, it was very slow, but now my after years of working, my schedule is packed solid. When you realize that having a cleaning a business is about building trust with your customers because so many time people have been burned by other people. It's important to let your customers know that your business will do what it says it's going to do.
Good stuff! Thanks for sharing : )