What is a General Clean? Also Known as a Maintenance Clean
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- Опубліковано 26 вер 2024
- What is a general clean (also known as a maintenance clean)? Angela Brown, The House Cleaning Guru talks about general or maintenance cleans and the steps of how to perform one.
When you do the walkthrough it's important to clarify with the client if you're doing a deep clean or a general clean. This way you can meet customer expectations.
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Take a peek at this playlist of similar videos we made on maintenance cleaning. More expert info.
ua-cam.com/play/PLh1fKdNH3piSKkLAkxUoQV3WPxxFKqZEN.html
Angela you are amazing. I spent my entire week watching your playlists and I am amazed on how much knowledge you have and how generous you are in sharing with us. I just regret that I heard of you after 16 years of sheer abuse, because they knew about it and I did not know, just let people take so much advantage of me. May God bless you and prosper you❤🙏
Question ❓ How do I Claen a Stone Masonry wall my fireplace is made of. Since I have allergies to dust and this a new place I bought recently.
OK thank you so much for everything and the house that I did yesterday that I gave the estimate I realize the estimate was not good at all but that’s the way I learn she didn’t wanna deep clean all she wanted was floors cleaned says she had some construction workers doing her yard outside so I need to learn to charge by the services the client wants because I went in and did a deep cleaning her stove her bathroom her bedrooms everything and she was nice enough to realize that it was way more than what she expected and she did pay us more thank God but you living you learn from your mistakes lol thank you I’ll be watching that video🙏💖🤗
Never even would have considered making my rounds first thing to take damage control....such a great step i need to implement!
Try it out! Thanks for watching!
Einstein said "If you can't explain it simply, you don't understand it well enough" It is such a pleasure to listen to you, because of how clear you explain every question you answer.
Oh wow, thank you so much Amanda! I really appreciate your feedback. 😊
This video should be required viewing for all cleaning professionals.
You are very professional. I'm sure you are a lot of help to people wanting to start their own cleaning business who would like to avoid some major customer service pitfalls. The initial quick walk through at the start of each service, then taking pics & texting about damage right away instead of waiting and discovering it later is priceless. Thanks!
You are so welcome! Thank you for your feedback and for taking the time to write this comment, I appreciate it.
I can't stop binge watching you...this stuff is priceless!
Thank you so much. I'm honored that with all the UA-cam choices you spent a few minutes of your day with me. 🙏
I have been cleaning and working for myself for 8 years now. I watch your videos regularly. This is actually not the first time watching this particular video. The very best advice I have ever been given is to do a flashlight walk thru. Not only does it help me to assess the job beforehand, but I avoid bringing in items that I will not need to use that day. Very helpful.
That is awesome! I’m so glad the flashlight helps out.
My daughter moved on t recently. I have been telling her about you. She was cleaning and the first thing she did was to around baseboards for microscopic dust! LOL Hey she makes me proud. Not many 22 year olds listen to mom! LOL Thanks Angela for helping me, help her!
Thanks for being the kind of Mom that teaches her daughter the life skills she needs to be out in the real world> :-)
Hi Angela, that was me who asked those questions. Thank you so much for your explanations and advices, I will rewatch this video everytime I need a fresh reminder. Can't wait for the next video. May Gid bless you and Merry Christmas 🎄🎄
Thank you for taking the time to ask me those questions. 🙏 🤗
I'm glad you covered this topic. I was the General Cleaner of the hotel I worked at. I did 4 rooms a day, dusting the highs that aren't cleaned by the every day housekeeping, pulling appliances and cleaning behind them, flipping mattresses, scrubbing tiles and listing any repairs needed by the maintenance crew. I started as a regular housekeeper, but they added that job position for me because I couldn't stand dirty Keurigs or carpet strings needing trimmed or paint missing. I also checked fire alarms. The tests wouldn't go through the whole system and alert anyone, but if it was triggered the hotel was evacuated immediately. I only worked in rooms that had already been cleaned by housekeeping. It is absolutely a maintenance job. You explained this magnificently.
Thank you for your kind compliments! ❤
It may have a good feeling ☺️ from an n n. 8nnnjnnjnnnnnnnnnnnnnnnjjnnnjjnjnnnjn
When I first arrive, I pull all the trash in the house, visiting every room. This gives me the baseline assessment if there are any trouble spots or areas that need extra attention.
That's great! Thanks for sharing your process with us.
I was watching one of your videos yesterday and my husband was next to me listening. He asked me if we could hire you. That’s how good your videos are. ☺️
Aww, thank you so much for this, you made my day! Tell your husband I appreciate his comment!. 🙂🤗
This is the best set of “to do” steps I’ve ever heard.
👏👏👏 Thank you! 🤗
I like your motivation technique of equating it to how much the person is paying. It's important because as you continual clean someones house over time it can feel like groundhog day. When I go into someones house to combat this I now tell myself clean this house like its the first time doing it. So I tell myself I need to impress these people. It's really important because you will lose customers if you look at a house like its groundhog day again.
That’s a good point, thank you for sharing. 👍
OMG! Your videos ARE THE BEST!!!! Very simple and explanatory. Thanks so much for these!
Glad you like them! 🤗 Thank you for being part of the conversation! 🙂
Thank you Angela. This was very helpful.
You're welcome. Thanks you for watching the video.
Please do a video on blinds. Thank you
Will do. Thank you!👍
I think this is wonderful advice. I do hope everyone uses their phones texting pictures Brilliant!
Thank you for sharing your input and thanks for watching!😊
Yup I clean things that obviously needs to be cleaned. I do like to go the extra Mile at times and it turns into a deep clean for some items but I try to go with only what maintenance cleaning is needed. It's true Common Sense means everything. God bless 🇯🇲❤️🇯🇲
Absolutely, your approach makes a lot of sense! Keep up the good work!
This information truly is priceless! Wow!
Thanks for your kind words!!!😍😍😍
great! I been doing that and some people said I am doing a lot but as you said common sense! 👍🏼
Yes, common sense wins. Thanks for saying so. 👏👏👏
Thank you Angela was a very clear explanation of the general cleaning.
You are so welcome...I'm so glad it was clear! Thank you for your feedback and thanks for watching. 🙂
You are full of inspirations and your teaching is a perfect one . I want to start cleaning business , I need your guide give me ideals . thanks.
That is great! Take a look at this playlist of similar videos we made on starting your own cleaning business and more expert info: ua-cam.com/play/PLh1fKdNH3piToHLNqqXQISDcB9khZKYHn.html
Best of luck...you got this!
Definitely a good discussion to share.
Thanks for the kind words!!!😍
We were at a vacation house & it looked clean to me however a grandchild's feet were getting dirty & it was determined that the floors had not been moped. A call to the owner & he sent people over quickly to clean. Another time I filled in for my sick sister in law & the home owner tried to get me to take on her home permanently. I sure wasn't going to take the home from my sister in law and I advised the home owner of this. She was disappointed but understood.
Thanks for sharing these personal stories here, they are very helpful to the other viewers too. 👍
That is exactly what I do with my general cleaning clients but include window treatment dusting and window seal cleaning once a month along with ceiling corner webbing and fan dusting 👍🏻
Thanks for sharing. 😊
I love these, thank you so much for all your information.
You are so welcome! So glad you like them, thanks for watching!
I always have clients use a check list of what they want done. Some things bother me but the client could care less. I dont waste my time or their money. Definitely communication is key for sure! Only issue is they want it done fast. Speed cleaning sounds good but its not real life in many homes especially since covid and everyone is home a lot more.
Agreed, communication is key! Being clear and upfront from the beginning will lead to less grief later. Thanks for sharing your input!
Question. What pole do you recommend for very high ceilings? I have a client who has nearly 20 foot ceilings. What are the best rags for dusting?
Hi. I recommend this one: amzn.to/3DbNNBq (paid link). Here is a video I did about it that you may like: ua-cam.com/video/GyRAPGtPlkg/v-deo.html Thank you for watching! 😊
Angela,you always have really wonderful tips!! Thank You!!🥰Have a Merry Christmas!!🎄🕊️☘️💗🌟
Thank you for your feedback, I appreciate it! Hope you have a wonderful Christmas!
Hi Angela, thanks for the tips. I wanna ask, what liquid cleaning content to use and their names. Thanks.
Sure, what are you cleaning? The cleaning liquid you use will depend on the type of surface you are cleaning and the type of soil you are trying to remove.
Very helpful videos. ❤I'm in UK. And some one ask me to clean a house twice a weak.
Glad to know the videos have been helpful. And that is great, you can do it! Thanks for watching!
Great idea about texting a photo of the room with more stuff in it than usual!
What if you're waiting and waiting and waiting and they dont reply? Or worse, they're angry/insulted by the "this room doesnt look as it usually does" comment? (Background; I live in an area where people are not very polite😁)
It's helpful to have an agreement with the client that if you are at their home and have a comment, question or emergency that you have a number to reach them where they will respond. You also need an agreement of what will happen in the event that they don't respond. Do you leave the room untouched? Or use common sense to make the best decision?
Happens to me all the time
Good morning! Could you please do a video on deep cleaning? I am going to move out to a new place and I really want to know all the chores involved in a deep cleaning so I don't slack the way I've slacked my whole life. I have been messy most of my life but I really want to turn it around. I am really learning with your channel, I am trying to be a proper adult in this area of life. Very much appreciated, thank you for your videos.
Here is a link to a video for you to check out: ua-cam.com/video/tD3OQhtyoqc/v-deo.html
Thanks for the pointers!
You bet!
So, question about blinds. Do they always have to be cleaned? They are really flimsy and if they haven’t been kept clean are really difficult to get sticky, solid dirt off of them.
I’d rather leave them alone. They break easily too.
If you have set of blinds that can be replaced cheaper than you can clean them - that is advisable. Maybe the owner can buy some that don't break as easily.
NOTE: If you are cleaning them and they break, without a waiver, you will be responsible to replace them.
Wow, you’re amazingly professional. I live in a 1000 sq. ft. apartment and I tidy the house before anyone comes to clean. I have very rarely had someone clean to my satisfaction. I’d love to one day have someone as professional as yourself to come clean regularly. Is there anything in particular I should be looking for in a house cleaner?
Thanks so much for watching my video. Here is a link to a video on questions to ask when hiring a cleaning person: ua-cam.com/video/zbWS8hy2Syw/v-deo.html
I hope this helps you in your search for a house cleaner for your apartment. Keep me posted on how it goes : )
I would clean for you if I lived by you ❤️ I think I’m extremely thorough and I always get a “no” answer when I ask if there’s anything else I can do lol
Excellent tips
Glad you think so! Thanks for watching.
I had a cleaner come for the first time today, I paid her for a 3 hour deep clean of the bathroom, kitchen, living room. just realized she mopped the kitchen floor but not the bathroom floor. She also said she would clean the oven ( I didn’t ask for it but she mentioned it). I’m not sure if she just ran out of time or forgot. I’m not sure if I should mention it to her. She’s an
Independent cleaner, not with a service etc.
You could mention it in a friendly way and suggest making a checklist for future cleanings. It will help to keep things in order, with both of you agreeing on what needs to be done. This way, expectations are clear, and the process runs smoothly.
Angela, thank you so much for your product reviews, especially going over the safety sheets. I am trying to switch between those effective but highly toxic - either for me or the environment - and environmentally safe cleaners. For example, using a mixture of Dr. Bonner's Castile soap, baking soda, vinegar and water as a soft scrub. This might not be practical for a cleaning business, but for a person keeping their own home clean, it is achievable. I was wondering if you had any experience with products such as Mrs. Meyer's Clean Day and other commercially available cleaners that are - or claim to be - completely biodegradable and safe, and if you've had experience with some of the DIY cleaning solutions such as the one I mentioned above.
I recommend you watch my video, Top 10 Multi Purpose Cleaners. Several of the cleaners reviewed are all natural.
ua-cam.com/video/hzG7177Ux_4/v-deo.html
Good luck and keep me posted on how things go! 🤗
Thanks for the cleaning clases 👍👍👍👍
Glad you like them! Thanks for watching!
You answered my question as always. Thank you!
You're welcome and thank you for watching.
Very helpful thank you again
You are welcome. Thanks for watching again. 😁
Thank you
You’re welcome. 😊
Thank you!
You’re welcome Jannelle. 😊
I like your videos.
Thank you so much and thanks for watching!
What happens if the house is too dirty for a maintenance/general clean? I have been into the majority of homes where people ask for a maintenance clean when their house has been neglected for several years. There’s very thick dust on the cabinets, grease etc. So I explain my standards and they’re unhappy. But I do not clean things halfway and maintain a partially cleaned home.
This sounds like a tricky situation. They may think deep clean = $$$. You can explain to them that you can agree on a price and timeframe but that you won’t be able to clean the entire house in that time. Hopefully, they will like the results so much they will want to be added to your regular schedule. Keep me posted on what happens. 😊
Useful video. Thank you
Glad it was helpful! Thank you for your feedback and thanks for watching,
I appreciate it. 🙂
This has been the most helpful video! Thank you so much!!
Glad it was helpful!
You are the best 👍I had learn so much from you!!
What a lovely thing to say. Thanks so much for the vote of confidence and for hanging out with me here today. :-)
I hate cleaning with a sponge. It leaves nasty, dirty streaks. We just stayed at an Airbnb. The stove and counter tops were full of dirty streaks. The corners of the rooms were nasty. We left it cleaner than we found it.
You just made my heart sing. Cleaning the place before you left. Wow! 👏👏👏
@@AskAngelaBrown I can’t help it. My husband are are both clean freaks. He grew up like that and I didn’t. I truly wish I could let up on the cleaning.
Sponges are not dirty. It's dirty when you use same one in every area of the house
You are amazing
Thank you so much for your kind words, I appreciate it! 🤗
Hi Angela, love your video
Thank you so much!❤
Angela my mom had a cleaning business years ago one of her biggest issues was some of her customers were clutter bugs 800 trinkets on every bureau and shelf, how do you charge for such a home? general cleaning and deep cleaning
Wow, cleaning that many trinkets, tchotchkes, collectibles can take quite a while. I suggest during the walkthrough you bring it to the attention of the homeowner on how they want it handled. Some people may say skip over it and others may want each one dusted which will add more time/cost to the job. Thank you for writing in. 🤗
@@AskAngelaBrown she did, and thankfully the customer said skip over them, my mom had one other issue once she had a customer who had straightened the entire house for the walk through then a week later after the price was set she came in and found the house trashed ( clothes toys everywhere empty dirty cups would find rotting food in the corner hidden behind the bed etc.) and every week after that, suffice to say she let them go and graciously backed out
Angela Brown This was how I handled it, but I felt so guilty skipping over it. Slowly I tackled one shelf/dresser top/vanity top at a time and they were so grateful. But I’m glad this was your advice because it confirmed that I did the right thing. It’s also a question I’ve wanted to ask since I started following you. It might be a topic worth expounding on.
The site called Turn Over Cleaning Tips is gone, so you might want to remove the link in your description and let people know that it's just no longer there. Also, I'm finding it very difficult to follow along in this video, because automatic captions have not been enabled for this video. I really rely on them to understand words I have missed. It helps to make it all make sense. Because I only hear a part of it, and the captions paint a fuller picture of what is happening.
Thanks for letting me know. The Turnover Cleaning Tips is still working, I was on the site today - but it looks like the SSL certificate needs updating. The tech team has been alerted to that, and I believe the closed captions have been added to this video. I apologize for the inconvenience and I really appreciate your help in fixing it. 👏👏👏
thanks Angela for giving us helpful information. The detail cleaning in the house is very important to me and I think I will make a to do list. The cleaning team, I had few weeks back, used chemicals and same cloths for cleaning the bathrooms and toilets by rinsing in the same bucket and nasty smell was left in each bathrooms.how do I explain that each bathrooms should be cleaned with fresh clothes and for rinsing, they should be rinsed in the sink throughly. Am I right?
Yikes! A call to the owner may clarify expectations. Lots of house cleaners are upgrading their processes and they may be in the process of, or in need of some upgrading.
I can't find the link to the long green duster used for the baseboards at the 9:14 mark.
Did you mean the orange one used on the baseboards? Here is a paid link to a duster for baseboards: www.amazon.com/OXO-Extendable-Microfiber-Duster-Interchangeable/dp/B01IEW0ADC?crid=17G6AP2JYZ3QG&keywords=oxo+pole+duster&qid=1678724948&sprefix=oxo+pole+duster,aps,98&sr=8-6&linkCode=sl1&tag=askahouseclea-20&linkId=6096d19413e61f1abe49ab19f725d553&language=en_US&ref_=as_li_ss_tl
Hi Angela. The dust in my granny flat drives me mad. I’m cleaning it off every second day. It is also on the edge of my bed frame. I clean that every day. I don’t know why it gets on the bed edges as it’s covered with my bedspread. I’m a very clean person. My bed is a brown /black laminated wood.
Marilyn Campbell , unless you live in Arizona, you may need to get your heating vents cleaned. Just my thoughts
Yes, the vents could be an issue. Also, dark wood tends to show dust more than light wood. Keep me posted on how it goes with the vents.
Christmas clean please
ua-cam.com/video/yziVoF2w2lU/v-deo.html
Rory7889 check out this video - Angela Brown's Top 10 Holiday Cleaning Tips ua-cam.com/video/yziVoF2w2lU/v-deo.html
3:15 very good advice !!!
Thanks for watching. :-)
Three kitchen questions. Do you clean:
1. Tops of cabinets close to ceilings?
2. Inside of the microwave?
3. Crumbs in toaster?
Love the videos!!!
The tops of the cabinets close to the ceilings - Deep Clean
Inside the microwave - Deep Clean and Maintenance Clean
Crumbs in the toaster - Special projects (Small appliances)
That is the short version. We have an entire course on Maintenance vs. Deep Clean if you are a professional cleaner so you will never wonder again savvycleaner.com/maintenance-vs-deep-cleaning 👏
@@AskAngelaBrown Thanks so much! Can you tell me the best way to clean the inside of a toaster? I can never get all the crumbs out.
Is this General List available written out somewhere? Thanks for your very informative videos!
We have a free maintenance / general cleaning worksheet at savvycleaner.com/worksheets You can edit it as you like.
Do you have a General Check List to print
Love all your thoughts and appreciate your detail
Only thing since I am new to this what is a suitable price for rooms in general cleaning
Yes I do! Here is a link to the house cleaner checklist: askahousecleaner.com/worksheets-house-cleaning-business/
If you are new, you might want to charge by the hour. Congratulations on your new business. I’m routing for you!
On a general cleaning you DO NOT clean out the oven right. Also what if there is corner shelves I. The bathroom with plants etc do I literally move the entire shelf ? Also the sofa do I flip it over so I can vacuum behind and under it ?
Sharon, An oven cleaning is a special project that you will need to put on your schedule ahead of time and bring different cleaning supplies for the job. Can you dust the corner shelf?
Here is a link to a video on moving furniture when cleaning: ua-cam.com/video/K_LjQM0qODI/v-deo.html
I hope this information helps. 😊
my uniforms I put together or scrubs with pocket's shirt spendex pants with side pockets. if I get wet it dries fast clients can't tell I got wet. my clients likes my uniforms. I tie my hair up wear mask glove's. FYI thrift stores you can find scrubs cheap. I wear non slip shoes. for my safety. hope this helps anyone. good luck to all cleaner's.
That's great! Thank you for sharing the tip about the thrift store.
Wipe the shower? No scrub? Just spray and towel wipe it? Limescales....
It will depend on the job. If you do a maintenance clean every week, wiping it down might be sufficient. However, if you have hard or well water, you might need to do a bit more scrubbing or use a different cleaner for limescale. Great question! Thanks for watching!
Also works a basic clean do you move furniture and get under it ?
If you can lift an item with one hand then move it.
So plz kindly tell me how should they pay for 4 hours a day. And 2days in week. Plz reply fast❤
When it comes to paying for cleaning services, a client hiring a cleaner for 4 hours a day, 2 days a week has a few options. They can choose to pay an hourly rate, multiplying the rate by the total hours worked. Alternatively, a flat rate can be agreed upon for the specific tasks or time period. Another possibility is negotiating a package rate for the month or week, including a set number of hours or sessions. Lastly, paying per cleaning visit is an option, with a predetermined fee per visit. The choice of payment method should be discussed and clarified between the client and the cleaning service provider to ensure mutual understanding and agreement.
Also what if someone wants a deep and basic combined ? It’s been weird and very frustrating for me :/ my clients have been hard to maintain
I’m not sure what the client wants with this.
Did you say dusting the ceiling fan is a deep clean ?
It depends on what you agreed upon with the client.
Hi Angela, it would be very helpful if you can include subtitles in your videos (like you did with many other videos) as I can't always watch your clips with sound on x
If you click the CC - Closed captioned button in the right bottom corner of every video we've ever produced you'll find the subtitles. We put them there on purpose so this show can be read in 191 languages. I think a recent version to UA-cam turned that feature off by default and you have to manually turn it back on by clicking on that button.
@@AskAngelaBrown Hi Angela, yes, your videos usually have subtitles but this particular one "what is a general clean also known as a maintenance clean" doesn't seem to have the CC option available. I wonder if it's a glitch? Plus I want to use this as an opportunity to let you know that the subtitles you gave are helpful for me. Thank you!
24 hour notification squad checking in!
Thank you for commenting. And thanks for watching.🙂
The website doesn't work. Can you help me accesss the turnover tips?
That is in fact the website. I've contacted the tech team there to see if they can fix the protocol error. Thanks for letting me know.
Hello! As someone looking for general / maintenance cleaning on a biweekly basis where can I find a list of the things I should expect to be cleaned? Thank you!
Hi Jan! Here's a worksheet I recommend house cleaners to use on maintenance cleans that lists everything included: savvycleaner.com/worksheets/
@@AskAngelaBrown Thank you!!
Where can a list of things that are to be cleaned during a deep clean?
On this video I think you did mention to clean the window in a bathroom but in your maintenance maintenance list you didn’t include that normally I do clean the window with the maintenance in the bathroom but I just wanted to ask you
Typically as house cleaners we do not clean windows. The exception to the rule is usually a window over a kitchen sink that gets soap or water splattered on it, or a sliding glass door that goes out the back door where the dog nose prints are.
I had a coworker dust AFTER I swept and mopped, I came back 16 mins and saw all this dirt and dead bugs and the floor I just cleaned, I was like, it’s common sense !!!
I was so annoyed
Oh no...I would not be happy either. I hope this isn't happening still.
This was very helpful, I just had a professional cleaner come. why are dishes not washed?
MaSunshine Allen , hi dishes aren’t part of normal cleaning unless you negotiated the extra expense
Thanks for your feed back. If dishes are not part of your contract then that may be the reason. Thanks yo for watching the video.
Does it really get that hot in Canada? Florida is hot and humid
Sure, it can get pretty hot during summer months in some parts of Canada
It can get hot, maybe not Florida hot!😅
If there are dirty dishes, should I wash them?
Is washing dishes part of your working agreement? And, is washing dishes, loading the dishwasher or emptying the dishwasher on your worksheet? If it is not, you may want to have a conversation with the homeowner to set some new boundaries. Most house cleaning companies DO NOT do dishes during the cleaning job. Dishes are considered a daily chore and professional cleaners usually do weekly or bi-weekly chores, not daily chores. Does that make sense?
Angela, when you charge by the job and the client tells you not to worry about those guests rooms that are never used (just dust once in a while), but every holiday they have guests and those rooms and bathrooms are used. How should I deal with that?
Check out this playlist of videos we made on pricing & more expert info.
ua-cam.com/play/PLh1fKdNH3piTmOH6a-XTQfIOB4o063XZz.html
Great cleaning tips. Amazing video
Thanks so much! 😊 Glad you like it!
You didn’t mention the front of the bathroom cabinets.. is that part of basic cleaning also? What if you saw smudges or fingerprints on the walls along certain places.. would you clean it or not? Like you said , if it affects how clean it feels and could cause discontent with the client even tho walls are technically not included..?
Hi. If you see an area that would benefit from a quick wipedown, I agree it would be nice to do and keep the client satisfied with your work. If it would look to involve more time to clean, it is something you could point out to your client so they are aware and they know you didn't just skip it. Thanks so much for watching! 😀
Do you wait to mop the entire house floor living room, bathroom, and kitchen floor same time or do you mop each room at a time?
Each room at a time. That way you can work your way out of a room, inspect it and you're done. No back tracking, and the family can get into the other rooms you've already cleaned. 👍
Can you share the products you use and how come?
We go into great detail explaining all the products we use and the reasons why in our paid learning library savvycleaner.com/courses-a-la-carte. That said, we have hundreds of videos here on UA-cam if you're just starting out. Your mom (if still around) would be a great resource having been a janitor and could lead you in the right directions towards chemical safety.
Hi Angela so I went to your checklist for maintenance and there is no windows included and also I have a question do we still take everything off let’s say their dresser and clean up their dresser clean up every item and put it back on the dresser is that considered maintenance or is that with a deep clean because some people have a lot of things on their dresser and you have to take everything out just sit out and put it back
Correct. We typically don't clean windows as house cleaners. We don't have truck mounts, pressure washers, two story ladders, telescoping wands, etc. Window cleaning is a different business. As for the maintenance clean, follow what is on the worksheet.
@@AskAngelaBrown ok Thankyou so much 🙏
Do you have a printable checklist
Yes, you can find it at savvycleaner.com/worksheets
What about washing windows ?
House cleaners for the most part don't wash windows. Most cleaning companies don't have truck mounts, 2 story ladders or extension wands, pressure washers or any of the tools used to wash 2 story windows. The insurance is also different for window washers. We outsource that task.
What if they work from home? Still do the walk through?
At some point - even if you've accepted a job over the internet or the phone you still have to do a walkthrough to clarify expectations and introduce yourself to the home. Why not use it as a good sales pitch to make sure you fully understand the client's expectations and can deliver what you promise? Yes, even if they work from home - do a walkthrough. The walkthrough is when you plant seeds for your upsells and special projects and set your rules and regulations with clients.
Any time a would be asked to clean for friends or family..i would ask that they pick up their things in each room..i would say to them..you can pay me to pick up stuff or pay me to clean your beautiful home..and everytime i went to clean they all picked up their stuff..i would leave their home looking like a pic in a magazine..they loved it and i did too..
Connie, Thanks so much for sharing! 👍
What do you think about clients that sometimes have money and sometimes they don’t and other times because they don’t have money they want you to only work 6 hours which for me it’s good I’ll still be making ok money and also this time she wants me to do the 2 refrigerators and with what’s left just basic cleaning. Do you have clients like that in which things get changed around, I try to be flexible and im glad that I have a job just wanted to know if this happens to you or anyone else who cleans houses. Thankyou
At Savvy Cleaner we teach house cleaners how to set boundaries with clients. We teach about payment packages that insure the cleaner is still paid for the job they do rather than the customer canceling or recreating the terms of the job from visit to visit. If you run a business, and you've priced a job, what you and the customer have agreed to for the price you quoted needs to be honored. If the price keeps changing and the scope of work keeps changing, it will make you both crazy. Come join us and learn more. savvycleaner.com/join
so if this customer calls you back, How often would you do a " General Clean" on a house?
A general clean is also called a maintenance clean. Typically (depending on the house and the family and pets that live there and the use the home gets) we recommend weekly or bi-weekly cleaning.
@@AskAngelaBrown Thank you for replying, was not sure if you would, I've enjoyed watching your videos. Want to start my business
❤️
Thank you!
Hi Tomarrow I clean a house and its going to be nice becuase the lady accepted my estimate but there is another house that is 3 bd 2 bath and I’m doing a deep clean the first time and he is paying me 500 and he said if I don’t finish becuase he told me how many hours he wants me to work and he said that what ever I can’t finish within 12 hours or so I can do it with basic cleaning. He also has an office like 5 min from his home and he says he just wants the bathroom done and that it should take 15 20 min and that what I don’t like that he decides how much time it will take me to clean. I’m working by hour and he only wants me to do 5 hrs. When I go 2 times a month. My question is if the house and office can go together ? I want to do a good cleaning in the office but he wants me to only do the bathroom then go to his house. The pay is good the only thing is he says he doesn’t care about his house being tidy he just does it because if his gf. But that’s not my problem like to do a good job and I like it when most of my clients pay me what ever hours it takes but not this one also I did raise the price so I think that’s why but he doesn’t want to invest to much on his cleaning and I feel bad because he really doesn’t care or looks forward to having a clean house he mostly dies it becuase his gf is telling him. I also don’t like him telling me to do the office first then his home I like to slaw decide how to do my job. He’s a bit special but I’m glad that we are communicating and Tomarrow morning were going to talk about the cleaning after the deep cleaning and that will be 2 times a month if he decides to keep me. He only wants me to do 5 hours every 2 weeks plus the office and I quess I’ll keep track of what sometimes I can do different things just to keep the house kept up. Probably no one will read this but I needed to vent about this. He has 2 cats too.
Come join us at Savvy Cleaner. savvycleaner.com/join We have group coaching/mastermind groups where we can help you with strategies to overcome these objections, set your pricing and run your business like a business owner, not an employee. We have a lot of valuable resources for you as well.
I’m just starting my cleaning business and now with your help I know the difference between a general and deep clean but should I charge more per hour for a deep clean or just keep the same rate? For a general clean I’m starting out at 25 an hour (just for reference). THANK YOU!
Hi Taylar if you are just starting out yes, because you want to get paid for all the hours that you work. As you create systems you will switch to a per job, rather than per hour cleaning. For that we have a paid course I highly recommend going through as soon as possible. savvycleaner.com/maintenance-vs-deep-cleaning - this course is included in a membership that has courses on pricing, upsells, how to do a walkthrough etc. When it makes sense for your business to come join us, come over. It will save you lightyears.
@@AskAngelaBrown As a homeowner, it appears you’re saying inefficient, inexperienced cleaners should charge by the hour “because you want to get paid for all the hours that you work”, then switch to charging by the job once they’re fast at it. I do not want to be on the losing end of someone’s inexperience. It also puts pressure on me to supervise and make sure the house cleaner is working diligently and efficiently. This is very awkward. I would only want to pay by the job. Then they can do it efficiently or not, but either way, I’m getting what I pay for: a cleaned house.
@@genxx2724 when a cleaning company charges you per the job, they come to that number based off how many hours they think it will take. It’s quoted all the same , just different way of explaining it
@@HappyCleanersWA That’s not what was posed in the video.
@@genxx2724 right but how would a company quote a job? Based on the profitably they want , and the only way to get to that is to bid based on how much cost you think it’s gonna take, which is how many hours it’s gonna take
Thanks for your videos Angela, hope you had a wonderful Christmas! Would you say that always starting with the bathroom, then kitchen, and then the living room is a good order, before doing the other areas when your cleaning as a solo cleaner? Thank you!
Whatever order works best for you is the best order. If the client is home I always ask the client "Where would you like me to start today so I won't be in your way?" That let's them be in control while staying out of the way so I can clean. It's a win-win for everyone.
@@AskAngelaBrown i feel badly being home when they clean
@@bkirstie I work from home so stay in my office at front of house. My cleaning lady only sees me when she's almost done. She mops the living room, I put on clean socks & move outside to my car in the garage. I meet her out front, pay her, & when floors are dry I go back in. Or put on 2nd pair of clean socks & go inside to work.
How do you determine you price for your service?
For house cleaning the rate is based on the geographic area where you live first - because every area will have an amount the market is willing to pay. Then you base it on the physical labor time required to do the job - which is determined by the scope of the job (or what the cleaner and the homeowner agree on.)
Next, you figure out your costs of doing the job (supplies, equipment, travel time, and fixed expense.)
If you are doing the same type of work routinely, it is easy to figure out the costs because only the variables change slightly, (level of clutter in a home, how many members of the house are actively using the house (bedrooms and bathrooms getting regular use) Does that make sense?
What vacuum brand and mop do you recommend?
Here are a couple of my favorites: ua-cam.com/video/g4JQiovM3h0/v-deo.html and ua-cam.com/video/6rbqArtCClI/v-deo.html
Thank you.
Sorry one more question, when you started, did you start solo?
My homemaking job “cleaning job” is much much less of maintenance cleaning. It’s literally just the basics. Sweep, mop, dust, dishes.
Thanks so much for watching the show : )
Do you leave anything personalized? Or like a signature for "I was here" ?
Sort of like the mint on a pillow. Lol
I was thinking of leaving a thank you card on the counter or maybe at the door..
No. We have a 22 touch point process that are visible things we do in every home that at a conscious or unconscious level let the customer know "I was here". We don't believe in gimmicks to stand out - we just provide an undeniable excellent service that is unforgettable.
I saw one of her videos that said she leaves the triangle fold on the Tp to signal the room has been cleaned.
I was in your Facebook group and now I can’t talk to you :( I think you blocked me .
Thanks for leaving a comment.
Changing a bed is not part of a general cleaning?
Maintenance cleaning includes dusting, sweeping and mopping floors, and basic bathroom and kitchen cleaning. Changing a bed is typically not part of this type of cleaning job