Jump around: Should we keep sourcing and listing to grow? 1:33 How do I handle a credit card dispute? 4:06 Should I open this new in box item or sell it as is? 10:42 When comping an item, should I filter by condition? 13:02 Is it OK to change my eBay username? 14:32 I print labels using a QR code. Is this the cheapest/fastest way? 17:06 [Title question] Should I list this item even though it's against eBay policy? 20:04
You've mentioned the 'partial refund' scam a few times and it finally happened to me today. I sold a Switch game and the buyer messaged me saying it wasn't working which I knew to be unlikely because I had tested it before listing. Instead of doing what I might have done before and offering a partial refund I took your advice and apologized for the inconvenience and offered to refund them if they wanted to start a return though eBay. I got a message back about 10 min later saying they got it to work suddenly haha. Thanks as always for your great advice!
I actually just had this happen. I had a policy violation on a product that was not legal to sell in Germany but legal in the US. It was a simple fix, I turned off international shipping and it was fixed. I felt this was worth mentioning. Thank you for your content.
This is a good point that I should have mentioned! I assumed that this was an item what was against eBay policy regardless of location, but it's a good reminder to make sure it's not something that is restricted in certain locations only.
Regarding the NIB vs Open Box comment. Beware of fraud swapping on high ticket items. I once sold a very expensive printer ($500) that was factory sealed in box. This was a heavy 40lb HP Laserjet. I had taken photos of the box sealed and the serial number on the box for the listing. The buyer initiated a return and swapped an old janky HP printer and claimed I had shipped that to him. eBay initially sided with the buyer even though I had proof the printer was a completely different model, it was used and yellowing, and had a different serial number. I ended up appealing and luckily won the case, but I lost out on the return shipping which was around $65. eBay refused to refund the return shipping label. So now I open boxes on most high ticket items and take photos of the serial number of the actual product. In my listing I state this is the reason for opening the box. Yes, it can put off some buyers, but it gives me peace of mind.
Yep. I do the same. Not worth a few extra bucks to not have pictures of the actual contents. I've been doing this for over ten years after a similar experience. Like I said in my comment, I might make an exception on something that may end up being graded.
The same situation happen to me ! A scam buyer swap my printer and put a garbage one and eBay won't refund me the return shipping label is like 77usd and my earnings from my printer was 35usd so I'm loosing money and eBay is the worst protecting seller's
Hey Justin! I JUST made a 100.00 sale on my FIRST promoted / FIRST Int'l. shipping item!!! So glad I took your advice on promoting and offering international sales!!!! BTW it was a 3.00 estate sale purchase! Woo Hoo!
The other week you sold a rack you salvaged out of a dishwasher you were replacing. So, when my microwave died, I pulled the 10-5/8" glass plate out of it and said, this is reusable. I looked it up on Amazon and saw that the same plate fits not only the Toshiba microwave it came out of, but ones made by GE, Panasonic, Galanz and Farberware as well. I looked it up on ebay and saw 894 active listings and zero sold. On Terrapeak, one sold in 2022 and one in 2023. So, applying the lessons learned here at Justin University, I decided that, sadly, with a sell through rate of zero, it isn't worth listing. Thank you! You saved me some time.
Wanted to mention that I changed my name (I have a long shopping history) when I decided to start selling some things because my name is unusual, and I didn't want that name displating as a seller. I kept my ratings and history. Learning so much from you - I just sold and shipped my first item!
I always open a sealed box…I have been burned twice when I did not, because I have no proof what the buyer complains about…so now I always post item as New Open Box. This way I have the photos to prove contents of package.
Come to Signal Mountain, TN for the 127 yard sale next year! Lot’s of wealthy people that live up here looking to get rid of VERY GOOD stuff! I’ve landed some GREAT deals up here.
The cost of a thermal printer and thermal labels are a drop in the bucket compared to the gas you will burn and the wear and tear you will put on your car if you drive to the post office every day. That doesn't even factor in time you will waste driving to the post office and the time wasted waiting in line to print the labels. Print at home, and schedule a free daily pickup with the USPS.
I live about 4 minutes from the local post office & go by it almost everyday anyway, so it just makes sense for me to print my lables for free. At least until I get to the point that my volume of sales makes that no longer feasible.
In addition to saving the tracking number you should screenshot the tracking number with the listing and the shipping service's delivery confirmation. Tracking numbers get recycled over time and you may not be able to pull it up months later.
Thanks for the video! I did the 127 for the first time north of Cincinnati and it was great! My best buy was probably a handmade lighted ceramic Christmas wreath I scooped for $5. Will definitely do it again next year. And I love Part Time Pickers and Homeschooling Picker, too!
Hi Justin, glad u had a great vaca! U said u list ab 5 items per day. I remember u once saying it takes ab a 1/2 hr to list. That baffles my mind. It takes me much longer than that just to take photos of 2 items, edit them, look ‘em up to sell similar, edit out the other sellers info, work on key words for the title, strategy pricing, weighing + measurements. Please tell me that 1/2 hr for 5 items can happen for me as well! Or what I am doing wrong. (Oh! I just bought lighting to help with the editing part :)… Signed, Sad but hopeful 😑
Cedar Point! Used to go every summer when I lived in Michigan. Now I live near Disney, so I am required to turn up my nose at rides that are “unthemed.”
Did not realize I could have USPS print the labels at the PO. Thanks. Although I would be worried with mixing up multiple boxes so probably you should write a number on them or something to ID them at the PO.
I message buyers each morning I am on vacation with purchasing on, making sure they have seen my away message and confirming the exact date items will ship. It's a copy/paste of the same message and takes only a minute or two to do. I have had good results with that proactive approach -- no cancellations or negative feedback so far, even when I am gone for two weeks.
I ALWAYS open new boxes anyway only because I work at a thrift store and ppl are very clever at "resealing" boxes to even look 'factory packaged' packaged, I did open something once at home that was in fact 'not new in box' so I always let buyers know at bottom of description that box was only opened to insure it is in fact "new" and I haven't had any complaints or I just mark that it was removed only for photo purposes😊
I would add to the first question, make sure your listing ability matches up with your sourcing or you might end up like I did in years past (and I'm sure a lot of either people) with a giant hoard that keeps growing and you can't keep up with it. This channel has the best tips for efficient streamlined listing so you can get more online for sale.
Regarding printing labels, it depends on how close to the post office you live. It use to be more economical for me until I moved. Now it saves me a lot of time and money (gas) having the post man pick up from my doorstep.
Thanks for all your quality content Justin. I just cracked 6k gross within my first 90 days and I thank you and other content creators for your wealth of knowledge on the subject of reselling! My question is, When creating a bundle of like or similar items, how do you go about finding a price? Do you find the individual price and add them up to find a price, do you adjust a percentage off of that total or do you take the time to find the exact same bundle when researching the price you want to list it for? It seems some of the bundles I do sell overnight, or don't sell at all despite similar sales of bundles in the same category so any advice you could give would be most excellent! Thanks again, Matt
Glad to hear you and your family had a great vacation!Thank you for answering my question. You are correct. I do next day shipping and have only a few packages a day,.
Hey Justin!…in regards to the QR vs. Printed label… I have found the QR the most reliable as well as cheapest. Dropping an item off at the post office in the bin or on the counter is fast but isn’t a “SCAN”…although not often, I have had USPS never scan and without it been on the hook for refunding the buyer. The second advantage is 24hr drop offs…this leaves me free to spend time finding items during the day and leaving shipping for after thrift stores close.
Another informative video. Thanks! Question for you. Have you noticed people continually trying to lowball you on inexpensive items (below $20) but expensive items ($100 plus) are just bought without any negotiation? I don’t get it. I have taken to just turning off offers on anything I have listed under $20. Wassup wit dat?!!
I went to one of those miles long garage sales, and sadly, it wasn't a string of garage sales, it was one huge flea market. Home owners would rent out space in their front yard to flea marketeers. So instead of great garage sales prices, I saw higher flea market prices.
I am one of those who carts 5-15 items to the post office everyday to get the QR code scanned. While I have each box marked and the scanning goes easily, I do have to wait at times. With the exception of the time lost, it’s actually worked in my benefit bc I now have a good relationship with the customer service team at my post office and have met so many people while waiting in line which has led to some opportunities.
That is awesome to hear. I normally go to the self service machine, but occasionally go to the counter, just to say hi to the friendly postal employees!
Question - not sure if this is the right space but here goes. I had an ebay sale yesterday and the fees were over 20%. The promo percentage was my standard 3%. Total sale was $100 and I had a net of $77.80. What the heck? I have no issues with their fees but this one seems excessive. Thanks for always helping!
Great Contents as usual, Justin. i always glean valuable info from your vids, and I am always impressed at how much you pack in. Thank You for your time.
Reseller's keep saying when starting out to post stuff around the house, but if has a low sell through rate it going to sell. So do suggest just go ahead and source from thrift stores.
I’m not sure if you have addressed this but what is the best way to handle vacations? I visit my family for weeks at a time often through out the year. Can people still see your listings? Do you think this will hurt my business?
as far as new sealed items, i take a video of it being sold and on video open it to make sure it is new, i list it with the video and i list it as NEW. i have no issues doing this and i sell several thousand items every year. i do this for a few reasons, 1- many people are very good at making something look factory sealed, 2- a buyer can not claim it was not new. i only do this on older new sealed items, like a 1990s vcr, or older coffee pot, things like that, i do not do it on anything newe or valued under $50.
I have a crappy HP printer that doesnt always want to print, so the eBay QR codes are great for me when I'm in a pinch like that, or out of ink or sticky labels. HOwever, just like you said, I don't really recommend it for more than 5 labels unless you can carefully keep track of what label goes with each package. For example, at my local post offices they do not have the self service machines so I need to actually have the worker behind the counter print them, and that's when things can get hairy cos they require I hand over all the packages to them first, not one at a time lol sooooo yeah. I gotta be careful. I'm hoping FBMP starts to implement these soon because I had several orders from there recently and my printer crapped out on me and it was a such a big hassel to get the labels printed.
Hey Justin: I hear you talking about the perks of international shipping quite a bit, so I was ready to make that jump for my small store. However, when I go to edit my shipping policies, this process looks more complicated than I anticipated. I see a note somewhere along the way that says eBay will tell the buyer to contact me directly regarding shipping costs. Am I somehow missing the simplified "International Shipping Program" you speak so highly about?
Printing Labels: the postal worker picks up packages in my apartments, scans and takes them to the post office for me. You dont get a receipt but you dont have to make a run. You can also make a pickup appointment.
I've noticed on some of my auctions that when a new bid becomes the highest bid, the bid is the same as the previous high bid. Why would a bid that ties a previous one become the highest bid?
The bidder of your “new highest bid” has actually offered a higher bid than that. eBay will up their bid, if the original bidder matches up or even bids up a bit.
Hey Justin, I am a smaller seller, I typically sell 1-10 items a week and try to list around 10 items a week. I try to knock out all of my listings for the week all at once on a single day, contrary to your advice to list daily. Should I instead just be scheduling these listings to go out daily? My apprehension about that is "you can't sell what isn't listed", so in my eyes, by scheduling items I am just delaying getting eyes on them. What's your opinion? (A little late on this vid, not sure if you'll see this question but thought I'd give it a shot! Thanks a ton.)
The woman who sold the phone. The buyer obviously was aware of the sale because they had communicated with the seller concerning the item that was sold. They asked questions about the code, stating no worries because they got it cleared. Use those eBay messages as verification the buyer was aware of the sale.
Thanks for the great content. Do you think the quantity of listings (multiple listings at a time) or consistency in listing (listing something every day) helps to attract more sales?
Can you tell me where in Flipwise to list the unsellable items that I purchased for Ebay? You know the ones that are stained or damaged after closer inspection!!
Were these ever listed on eBay? If so, you can mark them as donated/damaged using this feature: help.flipwise.app/article/44-can-i-mark-a-product-in-my-inventory-as-damaged -- if they have never been listed on eBay, we are working on a feature now that will allow you to add unlisted inventory to Flipwise. So, coming soon!
@@justinresells These items were never listed it was after I got them home & reexamined them to discovered them to be damaged or stain too much to sell is there a place on flip wise to list these items?
Hi Justin, Love your content and willingness to share your knowledge. My question is about the success potential of resellers who don’t use a platform like UA-cam to draw in customers. Do you have a notion of your increase in sales since starting this channel?
@@justinresells - Thank you so much for your quick response!! I haven’t watched all of your videos yet. I’m new to researching what it takes to do eBay.
Great job with your Q&A's! You have said an item is worth a price and you list fixed shipping for all your stuff at that price. When I list I figure my high shipping price just excludes people too far away so your fixed price has appeal. So often when I list though it says $10-20 or even $20-50 for shipping where the high would cost me all the profit. How does this work for you? Thanks!
I always do free shipping. When I’m sourcing I figure sale value of the item minus cost of goods plus shipping to see potential profit. It doesn’t matter if the item is worth $100 if you list it for $80 plus $20 for shipping or $100 and free shipping. The cost is the same but you’ll get more sales from free shipping
Perhaps I missed it if you have discussed this, but I don’t understand how to use the eBay authentication service. I have some purses that a friend said her neighbor said are real but I’m afraid to list them on eBay because I didn’t buy them myself and I don’t know for sure. Do I send these into eBay and they determine if they are real and that is my protection against having my item removed or worse yet, my store shut down? Do I do that before I list the item or is this something that I select when listing the item and then eBay does this after the sale? How do I protect myself if I don’t know for sure? Thank you as always.
Question: Does ebay automatically send a return label when returns are set on by default? It looks like it does. Also, should I be more proactive with messaging a buyer in this situation when they didn't try to contact me before initiating a return? Should I just sit by quietly and hope they forget to ship the item back in the allowed time?
I just loaded my first big box of items listed, now starting on my second box. I haven't done this yet but I think on my next listings I will add number on the listing just for me to know what box it is in. Don't go to thrift stores anymore because they have an internal eBay selling account and all the good stuff gets listed. So even garage sales up there prices now because of your videos. Be VERY careful doing what?
You should put the location in the SKU box so it is only visible to you. Location numbers in the title or description field can confuse buyer and to some extent the search algorithm
Hey Justin, you've mentioned before that you use Flipwise to track your cost of goods on items. I'm also using Flipwise, but this only let's me keep track of COGs once an item is listed. Do you have any tips for keeping track of purchases for your death pile or drafts? Obviously receipts are best, but sometimes they aren't very specific and it can be hard to remember. At this point, I'm just taking pictures and writing specific notes on when/where/what I buy, but this does take extra time. Thanks for your videos!
We're working on functionality now that will allow you to add unlisted inventory to Flipwise, instead of having to wait until it's listed on eBay for Flipwise to ingest it. Coming soon!
Hey Justin, great content thanks you for your advice. My question is about feedback. As a seller I don't give feedback to buyers until I receive feedback from them first. I do this to protect myself if they decide to try and swindle me buy lying or saying something doesn't work when I tested it etc. Am I being too paranoid? I just want some ammo if I think they are being flatulent. Your input would be great.
I have been successful seller on ebay until I started focusing on clothing. I switched to mens clothing a year and a half ago but just can't get it successful. I switched because I want to down size my storage from my house and shed to just the shed. I am tired of living in a warehouse. I list a minimum of 5 per day every day, I think my problem is what I am sourcing. I have tried to stock sell through of 50% but am having pour luck finding them except occasionally. Amy recommendations, ideas?
When I do research for something I want to SELL, I get offers for me to BUY the same item. Is there a way to stop receiving offers on items that I have either viewed only or have simply added to my research list? Thanks
MAN, I hate that clogging up MyEbay! I'm just using you to research comps lol! Keep this phenomenon in mind when Ebay claims a number of watchers or interested buyers for your active listings.
Quick question/your thoughts please Justin... I have an eBay store, and have registered as self-employed with the authorities for tax etc - should I/do I have to, register as a business seller on eBay? What are the advantages/disadvantages? Cheers Eddie
Hey Justin, thanks for making all these great and informative videos. You've mentioned in past videos that you offer free returns on your listings. I currently don't, but I've heard doing so will increase the % of items you sell. Similar to how you've shown on flipwise that your sales went up after you started doing promoted listings, do you have any data to prove this is true? I only list comics and I'm mainly concerned that someone might just read the comic and return it. Thanks!
I always open sealed packages and sell as opened box. Unless they are in sealed clamshells that are impossible to open. You're risking it if you don't. Watch Pro Picker's video where he discovered something he bought as new was not what it was supposed to be. It's just not worth it to risk it. I show pictures of it sealed. Then pictures of it after it is opened. If I lose a few bucks, oh well. Better than having someone tell you it was not was listed inside... And then wondering if I got scammed... before or after I might make an exception on something that may eventually be graded such as a VHS or LP
Thank you for your content Sir...I find it VERY informative and useful. I have a question about FlipWise: How does the initial 'load' of my inventory work when moving that data into your application? Can I import it from Ebay or Flyp or (oh boy) is this a one time very painful process of individually building each inventory/listing item out in the system? Thank you
thanks for watching! When you sign up for Flipwise, all of your active eBay inventory and your sold inventory going back two years gets imported. You can see more info on this here: ua-cam.com/video/1M-GP3Bz9WA/v-deo.html
Definitely open the box I had a supposedly NOS dvd/vcr sell for $250 come to find out it was a perfectly resealed POS. Got a return and an unhappy customer.
I have a plain looking leather satchel/ handbag that I want to list but it has a high end label (Mulberry)on the front of it. I think it is a very good quality dupe, however I thought I would not mention the label and sell it for under $100, or should I list it and mention the name but put in the description that I don't believe it is a genuine Mulberry brand??
If it has a brand name (and is not authentic), that’s a counterfeit/fake. A dupe is something made to look like something. So, many brands make dupes or “knock offs”, but with their own brand. I would stay away from counterfeit altogether; it’s against ebay policy.
I just started selling on eBay and within my first 5 sales I had a problematic buyer leave me a negative feedback, since then iv been getting a bunch of positive feedback to bring me back up to 94% but I noticed positive feedbacks disappearing. I had 13 positive feedbacks then it went down to 12 and now 11. They didn’t change to negative, do people just remove there feedbacks? What’s going on?
How much does it cost for flip wise for a new seller with just over 300 items. Gross sales are $2,300. I am so lost with trying to keep up with tax matters. I don’t want to owe.
I had my account hurt by selling laptops for a friends father. It was 50 Microsoft surfaces, eBay flagged me and banned me from selling electronics unless I could prove the purchase of the goods. I supplied them with original receipts and to this day (4 years later) still banned
That’s unfortunate but anytime you suddenly list a ton of high value items, especially if you have until then been a low volume low value seller, eBay is going to get suspicious and demand chain of custody paperwork. A few years ago a big UA-camr-Daily Refinement- grossing $800K a year was banned for life. He was selling one of kind athletic shoes certain athletes and celebrities for as much as $50K since had acquired them through a third or fourth party he could not prove chain of sales
My eBay seller performance has been below standard for a long time because of being out of stock on a few items. I’ve learned my lesson to never be out of stock on an item for one. And after attempting to contact eBay several times to try to get this removed and become an above standard seller, I have gotten nowhere. I’ve shown vast improvement in my store this past month. Just don’t know what to do from here. Should I open up a new eBay account altogether? Any suggestions from anybody I could use some help
Hey Justin, really enjoy your channel. My question is I sold a spiderman DVD only for xbox360. The customer has requested a return stating the disc works ok but he "can't get into it". Since the disc worked as listed, do I have to refund his funds. Thanks
If it is under $20 I would just refund him and tell him to keep it. Otherwise he is likely to file an item not as described complaint and give you a negative feedback. If you are doing eBay you have to accept you are going to screwed on items from time to time. If you had a brick and mortar store you be dealing with returns and thefts. eBay is all about customer satisfaction. Better to refund, especially on low value items than rack up item not as described complaints
Hi Justin, when a sell is done and flipwise changes status to sold, is there a way for the storage location to show? Other fields seem to show but storage location like bin # doesn't... Thx
We hide the storage location after it has been marked as shipped because presumably it is no longer stored in that location. However, you can still see it by viewing the product detail page and scrolling to the bottom of the timeline and you will see where it says when the item was originally purchased and from where, and where it was stored.
@@justinresells that seems like a hassle, wouldn't it be better to just put it back under the details so when product is sold that a person can just make one click and there it is on the main page without digging for it.... Just my thoughts, thanks for all you do.
Maybe I am misunderstanding. Is there a reason you need to regularly know the storage location of an item after it has sold and been shipped to the buyer?
Careful with QR codes, especially post offices in rural areas. I’ve gone twice in the past couple of years when their system or internet were down and they weren’t able to print the labels. Not convenient when you travelled 8 miles to get there.
My tiny rural post office doesn't do QR scans at ALL and I had to drive an extra 12 miles round trip to the next little town. Getting a cheap refurbished label printer from the manufacturer's official Ebay store was such a game changer for me. Made my post office guy laugh when I asked him if he ever feels like he's working on the Island of Broken Down Toys.
Hello! Got another question for ya. If I am using the flipwise software and I end and sell similar so the old listing has a new ID then is there a way to merge past information from the old listing such as the original date of how long its been since I actually bought the item or no? I Know you have said before you do a lot of ending and sell similar but seems you keep things such as the original listing date shown. Would that be a setting to be automatic or do you have to remember the date and just input it manually after you have ended and sell similar on an older item? Thanks!
@@justinresells Would it just be end and relist then to create the new id and then flipwise would keep the info for that same item on the same data entry? I am currently ending and sell similar and seems to create a whole new set of data for the item on flipwise. Sorry If that isn't explained very well! Thanks in advance! Appreciate all your handwork and help!
I have a question. When I offer a multipack on ebay, how do I let ebay know that my price is actually competitive? Example: If I have a shampoo bottle that ebay says the average selling price is $10 and I go to list them as a "pack of 3" for $21, I feel like ebay pushes my listing down the search results due to the price may not be competitive. Is there something I can do when listing a multipack? Or am I overthinking this? Thank you.
I could not believe how many banned items that are listed on eBay. I wanted to sell a few magazines I was not sure of and then I see nude pictures of playboy magazines all over. I decided to just toss them instead of risking it.
Jump around:
Should we keep sourcing and listing to grow? 1:33
How do I handle a credit card dispute? 4:06
Should I open this new in box item or sell it as is? 10:42
When comping an item, should I filter by condition? 13:02
Is it OK to change my eBay username? 14:32
I print labels using a QR code. Is this the cheapest/fastest way? 17:06
[Title question] Should I list this item even though it's against eBay policy? 20:04
You've mentioned the 'partial refund' scam a few times and it finally happened to me today. I sold a Switch game and the buyer messaged me saying it wasn't working which I knew to be unlikely because I had tested it before listing. Instead of doing what I might have done before and offering a partial refund I took your advice and apologized for the inconvenience and offered to refund them if they wanted to start a return though eBay. I got a message back about 10 min later saying they got it to work suddenly haha. Thanks as always for your great advice!
Love this 😂 good for you!
😅👍
Bc of Justin, I’m waiting for my first one like that 😊
Scammers just can't quit scamming.
I have TWO going on right now like this. Boy are they mad as wet hornets! They don't want to return, they just want refunds lol
Never fails haha
I actually just had this happen. I had a policy violation on a product that was not legal to sell in Germany but legal in the US. It was a simple fix, I turned off international shipping and it was fixed. I felt this was worth mentioning. Thank you for your content.
This is a good point that I should have mentioned! I assumed that this was an item what was against eBay policy regardless of location, but it's a good reminder to make sure it's not something that is restricted in certain locations only.
Regarding the NIB vs Open Box comment. Beware of fraud swapping on high ticket items. I once sold a very expensive printer ($500) that was factory sealed in box. This was a heavy 40lb HP Laserjet. I had taken photos of the box sealed and the serial number on the box for the listing. The buyer initiated a return and swapped an old janky HP printer and claimed I had shipped that to him. eBay initially sided with the buyer even though I had proof the printer was a completely different model, it was used and yellowing, and had a different serial number. I ended up appealing and luckily won the case, but I lost out on the return shipping which was around $65. eBay refused to refund the return shipping label.
So now I open boxes on most high ticket items and take photos of the serial number of the actual product. In my listing I state this is the reason for opening the box. Yes, it can put off some buyers, but it gives me peace of mind.
Yep. I do the same. Not worth a few extra bucks to not have pictures of the actual contents. I've been doing this for over ten years after a similar experience.
Like I said in my comment, I might make an exception on something that may end up being graded.
The same situation happen to me ! A scam buyer swap my printer and put a garbage one and eBay won't refund me the return shipping label is like 77usd and my earnings from my printer was 35usd so I'm loosing money and eBay is the worst protecting seller's
I have not had issues with sealed items. But I hear you on that.
Hey Justin! I JUST made a 100.00 sale on my FIRST promoted / FIRST Int'l. shipping item!!! So glad I took your advice on promoting and offering international sales!!!! BTW it was a 3.00 estate sale purchase! Woo Hoo!
The other week you sold a rack you salvaged out of a dishwasher you were replacing. So, when my microwave died, I pulled the 10-5/8" glass plate out of it and said, this is reusable. I looked it up on Amazon and saw that the same plate fits not only the Toshiba microwave it came out of, but ones made by GE, Panasonic, Galanz and Farberware as well. I looked it up on ebay and saw 894 active listings and zero sold. On Terrapeak, one sold in 2022 and one in 2023. So, applying the lessons learned here at Justin University, I decided that, sadly, with a sell through rate of zero, it isn't worth listing. Thank you! You saved me some time.
Wanted to mention that I changed my name (I have a long shopping history) when I decided to start selling some things because my name is unusual, and I didn't want that name displating as a seller.
I kept my ratings and history.
Learning so much from you - I just sold and shipped my first item!
I always open a sealed box…I have been burned twice when I did not, because I have no proof what the buyer complains about…so now I always post item as New Open Box. This way I have the photos to prove contents of package.
Come to Signal Mountain, TN for the 127 yard sale next year! Lot’s of wealthy people that live up here looking to get rid of VERY GOOD stuff! I’ve landed some GREAT deals up here.
The cost of a thermal printer and thermal labels are a drop in the bucket compared to the gas you will burn and the wear and tear you will put on your car if you drive to the post office every day. That doesn't even factor in time you will waste driving to the post office and the time wasted waiting in line to print the labels. Print at home, and schedule a free daily pickup with the USPS.
How do you go about scheduling these pick ups? Is there a minimum weight or package count?
I live about 4 minutes from the local post office & go by it almost everyday anyway, so it just makes sense for me to print my lables for free.
At least until I get to the point that my volume of sales makes that no longer feasible.
@@pewpewTNSame for me, I’m 5 minutes from my PO and pass it 2x a day. And since I work with dogs, it keeps me proficient in talking with humans. 😊
In addition to saving the tracking number you should screenshot the tracking number with the listing and the shipping service's delivery confirmation. Tracking numbers get recycled over time and you may not be able to pull it up months later.
Thanks for the video! I did the 127 for the first time north of Cincinnati and it was great! My best buy was probably a handmade lighted ceramic Christmas wreath I scooped for $5. Will definitely do it again next year. And I love Part Time Pickers and Homeschooling Picker, too!
Hi Justin, glad u had a great vaca! U said u list ab 5 items per day. I remember u once saying it takes ab a 1/2 hr to list. That baffles my mind. It takes me much longer than that just to take photos of 2 items, edit them, look ‘em up to sell similar, edit out the other sellers info, work on key words for the title, strategy pricing, weighing + measurements. Please tell me that 1/2 hr for 5 items can happen for me as well! Or what I am doing wrong. (Oh! I just bought lighting to help with the editing part :)… Signed, Sad but hopeful 😑
That tip about the condition filter is a great one! I haven't been doing that so far but will be doing it from now on 🙂
The description of the Skims skirt hahaha 😂
Enjoyed!!
That HUGE garage sale sounds INCREDIBLE, and my family would have had to drag me away to head home lol. Glad you’re planning on going next year!
oh, I would’ve had to look you’re calling in sick for work or whatever had to rush back for this is a once a year thing
Cedar Point! Used to go every summer when I lived in Michigan. Now I live near Disney, so I am required to turn up my nose at rides that are “unthemed.”
Did not realize I could have USPS print the labels at the PO. Thanks. Although I would be worried with mixing up multiple boxes so probably you should write a number on them or something to ID them at the PO.
As I package up sales, I write the buyer’s initials and 2 letter state abbreviation in small letters on the bottom.
I message buyers each morning I am on vacation with purchasing on, making sure they have seen my away message and confirming the exact date items will ship. It's a copy/paste of the same message and takes only a minute or two to do. I have had good results with that proactive approach -- no cancellations or negative feedback so far, even when I am gone for two weeks.
I ALWAYS open new boxes anyway only because I work at a thrift store and ppl are very clever at "resealing" boxes to even look 'factory packaged' packaged, I did open something once at home that was in fact 'not new in box' so I always let buyers know at bottom of description that box was only opened to insure it is in fact "new" and I haven't had any complaints or I just mark that it was removed only for photo purposes😊
Nice! I went to Cedar Point last fall. That place is amazing!
I would add to the first question, make sure your listing ability matches up with your sourcing or you might end up like I did in years past (and I'm sure a lot of either people) with a giant hoard that keeps growing and you can't keep up with it. This channel has the best tips for efficient streamlined listing so you can get more online for sale.
Thanks for answering my question! I’ll trust your knowledge over what I was reading on Reddit, I appreciate it and have learned a lot on your channel!
Regarding printing labels, it depends on how close to the post office you live. It use to be more economical for me until I moved. Now it saves me a lot of time and money (gas) having the post man pick up from my doorstep.
Thanks for all your quality content Justin. I just cracked 6k gross within my first 90 days and I thank you and other content creators for your wealth of knowledge on the subject of reselling!
My question is,
When creating a bundle of like or similar items, how do you go about finding a price? Do you find the individual price and add them up to find a price, do you adjust a percentage off of that total or do you take the time to find the exact same bundle when researching the price you want to list it for? It seems some of the bundles I do sell overnight, or don't sell at all despite similar sales of bundles in the same category so any advice you could give would be most excellent!
Thanks again,
Matt
Glad to hear you and your family had a great vacation!Thank you for answering my question. You are correct. I do next day shipping and have only a few packages a day,.
Hey Justin!…in regards to the QR vs. Printed label…
I have found the QR the most reliable as well as cheapest. Dropping an item off at the post office in the bin or on the counter is fast but isn’t a “SCAN”…although not often, I have had USPS never scan and without it been on the hook for refunding the buyer.
The second advantage is 24hr drop offs…this leaves me free to spend time finding items during the day and leaving shipping for after thrift stores close.
Just started watching great content! My question is how much do you average yearly doing it part time and do you ever plan on going full time?
Another informative video. Thanks! Question for you. Have you noticed people continually trying to lowball you on inexpensive items (below $20) but expensive items ($100 plus) are just bought without any negotiation? I don’t get it. I have taken to just turning off offers on anything I have listed under $20. Wassup wit dat?!!
You can definitely create another one. Speaking from experience.
I went to one of those miles long garage sales, and sadly, it wasn't a string of garage sales, it was one huge flea market. Home owners would rent out space in their front yard to flea marketeers. So instead of great garage sales prices, I saw higher flea market prices.
Yay! I live 15 minutes from cedar point. I hope you had so much fun!
The comments here are as informative as the video. Always something to learn from.
I am one of those who carts 5-15 items to the post office everyday to get the QR code scanned. While I have each box marked and the scanning goes easily, I do have to wait at times. With the exception of the time lost, it’s actually worked in my benefit bc I now have a good relationship with the customer service team at my post office and have met so many people while waiting in line which has led to some opportunities.
That is awesome to hear. I normally go to the self service machine, but occasionally go to the counter, just to say hi to the friendly postal employees!
“Looks like a giant Band-Aid. I don’t know who’s wearing this but…more power to you.”😆🤣👍🏻
Good morning Justin, awesome channel!
Question - not sure if this is the right space but here goes. I had an ebay sale yesterday and the fees were over 20%. The promo percentage was my standard 3%. Total sale was $100 and I had a net of $77.80. What the heck? I have no issues with their fees but this one seems excessive. Thanks for always helping!
Great Contents as usual, Justin.
i always glean valuable info from your vids,
and I am always impressed at how much you pack in.
Thank You for your time.
The Lincoln highway buyway sale is this Thursday, and it also travels through Ohio
Reseller's keep saying when starting out to post stuff around the house, but if has a low sell through rate it going to sell. So do suggest just go ahead and source from thrift stores.
Love FlipWise thank you
Great video! Great advice!
Where do you pick up your Kohler return pallets? How do you find them?
Regards,
BoR
I’m not sure if you have addressed this but what is the best way to handle vacations? I visit my family for weeks at a time often through out the year. Can people still see your listings? Do you think this will hurt my business?
“Looks like a giant bandaid I have no idea who’s wearing this stuff” hahahahahaha I died and came back to life. That was amazing
Sweet buy on the Kobe’s
as far as new sealed items, i take a video of it being sold and on video open it to make sure it is new, i list it with the video and i list it as NEW. i have no issues doing this and i sell several thousand items every year. i do this for a few reasons, 1- many people are very good at making something look factory sealed, 2- a buyer can not claim it was not new. i only do this on older new sealed items, like a 1990s vcr, or older coffee pot, things like that, i do not do it on anything newe or valued under $50.
I have a crappy HP printer that doesnt always want to print, so the eBay QR codes are great for me when I'm in a pinch like that, or out of ink or sticky labels. HOwever, just like you said, I don't really recommend it for more than 5 labels unless you can carefully keep track of what label goes with each package. For example, at my local post offices they do not have the self service machines so I need to actually have the worker behind the counter print them, and that's when things can get hairy cos they require I hand over all the packages to them first, not one at a time lol sooooo yeah. I gotta be careful. I'm hoping FBMP starts to implement these soon because I had several orders from there recently and my printer crapped out on me and it was a such a big hassel to get the labels printed.
Could you please do a video on how to set up BOGO's on ebay. I've searched the forums and nothing is clear. Thanks!
Hey Justin: I hear you talking about the perks of international shipping quite a bit, so I was ready to make that jump for my small store. However, when I go to edit my shipping policies, this process looks more complicated than I anticipated. I see a note somewhere along the way that says eBay will tell the buyer to contact me directly regarding shipping costs. Am I somehow missing the simplified "International Shipping Program" you speak so highly about?
Printing Labels: the postal worker picks up packages in my apartments, scans and takes them to the post office for me. You dont get a receipt but you dont have to make a run. You can also make a pickup appointment.
Justin, on a day of unsuccessful sourcing, have you ever been tempted to buy a not-so-great value item just to make the trip worthwhile?
I've noticed on some of my auctions that when a new bid becomes the highest bid, the bid is the same as the previous high bid. Why would a bid that ties a previous one become the highest bid?
The bidder of your “new highest bid” has actually offered a higher bid than that. eBay will up their bid, if the original bidder matches up or even bids up a bit.
@@jhh051 Thank you.
Hey Justin, I am a smaller seller, I typically sell 1-10 items a week and try to list around 10 items a week. I try to knock out all of my listings for the week all at once on a single day, contrary to your advice to list daily. Should I instead just be scheduling these listings to go out daily? My apprehension about that is "you can't sell what isn't listed", so in my eyes, by scheduling items I am just delaying getting eyes on them. What's your opinion?
(A little late on this vid, not sure if you'll see this question but thought I'd give it a shot! Thanks a ton.)
The woman who sold the phone. The buyer obviously was aware of the sale because they had communicated with the seller concerning the item that was sold. They asked questions about the code, stating no worries because they got it cleared. Use those eBay messages as verification the buyer was aware of the sale.
Thanks for the great content. Do you think the quantity of listings (multiple listings at a time) or consistency in listing (listing something every day) helps to attract more sales?
I asked my question with a paused video. When I hit play, you answered my question (somewhat).
Consistent listing is far more effective.
Can you tell me where in Flipwise to list the unsellable items that I purchased for Ebay? You know the ones that are stained or damaged after closer inspection!!
Were these ever listed on eBay? If so, you can mark them as donated/damaged using this feature: help.flipwise.app/article/44-can-i-mark-a-product-in-my-inventory-as-damaged -- if they have never been listed on eBay, we are working on a feature now that will allow you to add unlisted inventory to Flipwise. So, coming soon!
@@justinresells These items were never listed it was after I got them home & reexamined them to discovered them to be damaged or stain too much to sell is there a place on flip wise to list these items?
Hi Justin,
Love your content and willingness to share your knowledge.
My question is about the success potential of resellers who don’t use a platform like UA-cam to draw in customers. Do you have a notion of your increase in sales since starting this channel?
howdy, I answer that question here in this other video: ua-cam.com/video/ydEkYK8iaF8/v-deo.html
@@justinresells - Thank you so much for your quick response!! I haven’t watched all of your videos yet. I’m new to researching what it takes to do eBay.
E-bay sides with both buyer and seller and they take the loss so both parties are satisfied.
Great job with your Q&A's! You have said an item is worth a price and you list fixed shipping for all your stuff at that price. When I list I figure my high shipping price just excludes people too far away so your fixed price has appeal. So often when I list though it says $10-20 or even $20-50 for shipping where the high would cost me all the profit. How does this work for you? Thanks!
I always do free shipping. When I’m sourcing I figure sale value of the item minus cost of goods plus shipping to see potential profit. It doesn’t matter if the item is worth $100 if you list it for $80 plus $20 for shipping or $100 and free shipping. The cost is the same but you’ll get more sales from free shipping
Hey JR HOW DO I SHOW I BOUGHT SOMETHING FROM A GARAGE SALE AND THEN DEDUCTED IT AT THE END OF THE YEAR SINCE THERE ARE NO RECEIPTS?
Perhaps I missed it if you have discussed this, but I don’t understand how to use the eBay authentication service. I have some purses that a friend said her neighbor said are real but I’m afraid to list them on eBay because I didn’t buy them myself and I don’t know for sure. Do I send these into eBay and they determine if they are real and that is my protection against having my item removed or worse yet, my store shut down? Do I do that before I list the item or is this something that I select when listing the item and then eBay does this after the sale? How do I protect myself if I don’t know for sure? Thank you as always.
I have hundreds on Cutco utensils.
Question: Does ebay automatically send a return label when returns are set on by default? It looks like it does. Also, should I be more proactive with messaging a buyer in this situation when they didn't try to contact me before initiating a return? Should I just sit by quietly and hope they forget to ship the item back in the allowed time?
Answered here: ua-cam.com/video/Ms6O3ybPtm0/v-deo.html
on the hair dryer - could it be there was a recall on that model?
I checked about a recall before I attempted to list it. I didn’t find anything. I trashed it because it’s certainly not worth losing my account over.
I just loaded my first big box of items listed, now starting on my second box. I haven't done this yet but I think on my next listings I will add number on the listing just for me to know what box it is in. Don't go to thrift stores anymore because they have an internal eBay selling account and all the good stuff gets listed. So even garage sales up there prices now because of your videos. Be VERY careful doing what?
You should put the location in the SKU box so it is only visible to you. Location numbers in the title or description field can confuse buyer and to some extent the search algorithm
@@larrycoonrod5563 OK thanks.
Hey Justin, you've mentioned before that you use Flipwise to track your cost of goods on items. I'm also using Flipwise, but this only let's me keep track of COGs once an item is listed. Do you have any tips for keeping track of purchases for your death pile or drafts? Obviously receipts are best, but sometimes they aren't very specific and it can be hard to remember. At this point, I'm just taking pictures and writing specific notes on when/where/what I buy, but this does take extra time. Thanks for your videos!
We're working on functionality now that will allow you to add unlisted inventory to Flipwise, instead of having to wait until it's listed on eBay for Flipwise to ingest it. Coming soon!
Hey Justin, great content thanks you for your advice. My question is about feedback. As a seller I don't give feedback to buyers until I receive feedback from them first. I do this to protect myself if they decide to try and swindle me buy lying or saying something doesn't work when I tested it etc. Am I being too paranoid? I just want some ammo if I think they are being flatulent. Your input would be great.
I have been successful seller on ebay until I started focusing on clothing. I switched to mens clothing a year and a half ago but just can't get it successful. I switched because I want to down size my storage from my house and shed to just the shed. I am tired of living in a warehouse. I list a minimum of 5 per day every day, I think my problem is what I am sourcing. I have tried to stock sell through of 50% but am having pour luck finding them except occasionally. Amy recommendations, ideas?
When I do research for something I want to SELL, I get offers for me to BUY the same item. Is there a way to stop receiving offers on items that I have either viewed only or have simply added to my research list? Thanks
MAN, I hate that clogging up MyEbay! I'm just using you to research comps lol! Keep this phenomenon in mind when Ebay claims a number of watchers or interested buyers for your active listings.
Quick question/your thoughts please Justin...
I have an eBay store, and have registered as self-employed with the authorities for tax etc - should I/do I have to, register as a business seller on eBay? What are the advantages/disadvantages?
Cheers
Eddie
Is 10 listings a day for a starting account too much?
Hey Justin, thanks for making all these great and informative videos. You've mentioned in past videos that you offer free returns on your listings. I currently don't, but I've heard doing so will increase the % of items you sell. Similar to how you've shown on flipwise that your sales went up after you started doing promoted listings, do you have any data to prove this is true? I only list comics and I'm mainly concerned that someone might just read the comic and return it. Thanks!
I always open sealed packages and sell as opened box. Unless they are in sealed clamshells that are impossible to open.
You're risking it if you don't. Watch Pro Picker's video where he discovered something he bought as new was not what it was supposed to be.
It's just not worth it to risk it. I show pictures of it sealed. Then pictures of it after it is opened.
If I lose a few bucks, oh well. Better than having someone tell you it was not was listed inside... And then wondering if I got scammed... before or after
I might make an exception on something that may eventually be graded such as a VHS or LP
Thank you for your content Sir...I find it VERY informative and useful. I have a question about FlipWise: How does the initial 'load' of my inventory work when moving that data into your application? Can I import it from Ebay or Flyp or (oh boy) is this a one time very painful process of individually building each inventory/listing item out in the system? Thank you
thanks for watching! When you sign up for Flipwise, all of your active eBay inventory and your sold inventory going back two years gets imported. You can see more info on this here: ua-cam.com/video/1M-GP3Bz9WA/v-deo.html
@@justinresells thank you very much
Definitely open the box I had a supposedly NOS dvd/vcr sell for $250 come to find out it was a perfectly resealed POS. Got a return and an unhappy customer.
I have a Louie viton new with tags and I was told it violated the that policy. What would you do
Question: Are you allowed to sell a Harley Davidson Jacket that does not have a Harley Davidson tag on it? Thanks!
Yes but you need to make sure it’s a Harley jacket with a missing tag and not a knockoff
I have a plain looking leather satchel/ handbag that I want to list but it has a high end label (Mulberry)on the front of it. I think it is a very good quality dupe, however I thought I would not mention the label and sell it for under $100, or should I list it and mention the name but put in the description that I don't believe it is a genuine Mulberry brand??
If it has a brand name (and is not authentic), that’s a counterfeit/fake. A dupe is something made to look like something. So, many brands make dupes or “knock offs”, but with their own brand. I would stay away from counterfeit altogether; it’s against ebay policy.
I just started selling on eBay and within my first 5 sales I had a problematic buyer leave me a negative feedback, since then iv been getting a bunch of positive feedback to bring me back up to 94% but I noticed positive feedbacks disappearing. I had 13 positive feedbacks then it went down to 12 and now 11. They didn’t change to negative, do people just remove there feedbacks? What’s going on?
Besides the obvious usual suspects, what are a few categories of items I should look out for when sourcing inventory from yard sales & such?
How much does it cost for flip wise for a new seller with just over 300 items. Gross sales are $2,300. I am so lost with trying to keep up with tax matters. I don’t want to owe.
flipwise.app/pricing
I had my account hurt by selling laptops for a friends father. It was 50 Microsoft surfaces, eBay flagged me and banned me from selling electronics unless I could prove the purchase of the goods. I supplied them with original receipts and to this day (4 years later) still banned
That’s unfortunate but anytime you suddenly list a ton of high value items, especially if you have until then been a low volume low value seller, eBay is going to get suspicious and demand chain of custody paperwork. A few years ago a big UA-camr-Daily Refinement- grossing $800K a year was banned for life. He was selling one of kind athletic shoes certain athletes and celebrities for as much as $50K since had acquired them through a third or fourth party he could not prove chain of sales
Don't Sleep On Baby Blankets 😂
I changed my eBay name about 2 months ago. I didn’t see any difference in sales.
This was mentioned before but could somebody inform me what BOLO is again?
Be on the lookout (it’s adopted from a law enforcement acronym)
I sold on 127 this last weekend haha
My eBay seller performance has been below standard for a long time because of being out of stock on a few items. I’ve learned my lesson to never be out of stock on an item for one. And after attempting to contact eBay several times to try to get this removed and become an above standard seller, I have gotten nowhere. I’ve shown vast improvement in my store this past month. Just don’t know what to do from here. Should I open up a new eBay account altogether? Any suggestions from anybody I could use some help
Hey Justin, really enjoy your channel. My question is I sold a spiderman DVD only for xbox360. The customer has requested a return stating the disc works ok but he "can't get into it". Since the disc worked as listed, do I have to refund his funds. Thanks
If it is under $20 I would just refund him and tell him to keep it. Otherwise he is likely to file an item not as described complaint and give you a negative feedback. If you are doing eBay you have to accept you are going to screwed on items from time to time. If you had a brick and mortar store you be dealing with returns and thefts. eBay is all about customer satisfaction. Better to refund, especially on low value items than rack up item not as described complaints
@larrycoonrod5563 while I agree with you it is so sad that we as sellers have that ( for the most part) undeserving threat over us..
Hi Justin, when a sell is done and flipwise changes status to sold, is there a way for the storage location to show? Other fields seem to show but storage location like bin # doesn't... Thx
We hide the storage location after it has been marked as shipped because presumably it is no longer stored in that location. However, you can still see it by viewing the product detail page and scrolling to the bottom of the timeline and you will see where it says when the item was originally purchased and from where, and where it was stored.
@@justinresells that seems like a hassle, wouldn't it be better to just put it back under the details so when product is sold that a person can just make one click and there it is on the main page without digging for it.... Just my thoughts, thanks for all you do.
Maybe I am misunderstanding. Is there a reason you need to regularly know the storage location of an item after it has sold and been shipped to the buyer?
Careful with QR codes, especially post offices in rural areas. I’ve gone twice in the past couple of years when their system or internet were down and they weren’t able to print the labels. Not convenient when you travelled 8 miles to get there.
My tiny rural post office doesn't do QR scans at ALL and I had to drive an extra 12 miles round trip to the next little town. Getting a cheap refurbished label printer from the manufacturer's official Ebay store was such a game changer for me. Made my post office guy laugh when I asked him if he ever feels like he's working on the Island of Broken Down Toys.
Hello!
Got another question for ya. If I am using the flipwise software and I end and sell similar so the old listing has a new ID then is there a way to merge past information from the old listing such as the original date of how long its been since I actually bought the item or no? I Know you have said before you do a lot of ending and sell similar but seems you keep things such as the original listing date shown. Would that be a setting to be automatic or do you have to remember the date and just input it manually after you have ended and sell similar on an older item? Thanks!
Flipwise will retain the connection between all listings for the same item automatically, so you can end and relist without issue
@@justinresells Would it just be end and relist then to create the new id and then flipwise would keep the info for that same item on the same data entry? I am currently ending and sell similar and seems to create a whole new set of data for the item on flipwise.
Sorry If that isn't explained very well!
Thanks in advance! Appreciate all your handwork and help!
@@cadenblain1216 email me at support@flipwise.app and we can investigate
Giant Band-Aid…ha!😂
All cellphone sales seem to have scammer type activity.
I have a question. When I offer a multipack on ebay, how do I let ebay know that my price is actually competitive? Example: If I have a shampoo bottle that ebay says the average selling price is $10 and I go to list them as a "pack of 3" for $21, I feel like ebay pushes my listing down the search results due to the price may not be competitive. Is there something I can do when listing a multipack? Or am I overthinking this? Thank you.
List them as a lot of 3
I was at cedar point last week too! Hope you had a blast. It was way too hot though
guh, it was terribly hot! we were there on Thursday
Cool beans. Never heard of a highway garage sale.
I sell used boots all the time. I lost count after 50 pairs at 35$ s/h, Everyone always buys used boots!
I could not believe how many banned items that are listed on eBay. I wanted to sell a few magazines I was not sure of and then I see nude pictures of playboy magazines all over. I decided to just toss them instead of risking it.
Do you include the packing slip in all of your orders?
ua-cam.com/video/hbbHV0XC4Sg/v-deo.html
If listing dies, your business dies