ebay buyer returns broken item - We ask ebay seller protection for help - Selling on ebay
Вставка
- Опубліковано 9 бер 2020
- Link to our ebay store: www.ebay.co.uk/str/thehillsar...
Link to our UA-cam Quiz channel: / @thriftmapapp
Link to our reselling website: adventures-in-reselling.blog/
Link to Andrea's Instagram / _andreahills_
Link to Nic's Instagram / nic_hills_reseller
Our Reseller Facebook page: / nicandandreahills
Our Video Game Deals page: / amazon-video-game-deal...
Our Twitter: @Nic_and_Andrea
Links to products we use in our business: (Affiliate Links)
Blue trolley we use at boot sales: amzn.to/2KG4FWX
Zebra Shipping Label Printer - amzn.to/2JLvJDP
Samsung Laser Printer - amzn.to/2WI0ahR
Poly Mailing bags 100 x Mixed Sizes (ideal for clothing) - amzn.to/2mHKCIe
Poly Mailing bags (Medium) - amzn.to/2Hs3ZB0
Poly Mailing bags (larger size) - amzn.to/2HqMSQb
Jiffy bags - Bubble Mailers (DVD size - large letter) - amzn.to/2mBEOAM
Larger Jiffy Bags (fit 2 x DVD side by side as a large letter) - amzn.to/2m4fPbJ
Brown Packing Paper (that I use for wrapping board games) - amzn.to/2l8Ofef
High Quality Tape Gun - amzn.to/2JFxodU
Packing Tape (Brown 36 rolls) - amzn.to/2mHLM6B
Packing Tape (Clear 36 rolls) - amzn.to/2lloVwv
Black Clingfilm Packing Wrap - amzn.to/2WIXccP
Bubble Wrap (500mm x 100m roll) - amzn.to/2mHDETM
Jiffy foam wrap (500mm x 100m roll) - amzn.to/2lldzsE
Sticky-off Sticker/Labels Remover Liquid (Amazing stuff!) - amzn.to/2l8ICg1
Royal Mail Postage Size Guide - amzn.to/2l8I8q9
Quality Salter Scales for weighing packages - amzn.to/2mBIbYw
Heavy duty weighing scales (up to 200kg) amzn.to/2l8KUM6
Ziplock bags for boardgame parts - amzn.to/2Hs2rqG
White Rollerblind for photography backdrop - amzn.to/2CM0Nfm
LED Photography lights we use - amzn.to/2VojhMf
The compact light stands we use - amzn.to/2WJdoe9
Softbox lighting set up (cheap but effective lights) - amzn.to/2WEMiow
PS1 & PS2 Controller Tester - amzn.to/2JLwpsu
Screwdrivers to open Nintendo carts & systems - amzn.to/2HrxlQ1
Items Andrea uses when reselling clothing:
Mannequin for Clothing Photography - amzn.to/2VswWSJ
Clothes Steamer - amzn.to/2JEEQG1
Clothes Folder - amzn.to/2HnJ6al
Shoe Shapers (For taking quality pictures of shoes) - amzn.to/2JG64w0
De-Bobbler 'Fuzz-Off' lint remover - amzn.to/2EbYplD
FBA products we use:
FBA product barcode labels - amzn.to/2llhoho
Suffocation warning labels - amzn.to/2m9YXAA
Quality double wall FBA boxes 20"x20"x20" - amzn.to/2HoOTMY
Large Clear Bags for bagging FBA products 20"x30" - amzn.to/2EavpdV
Medium Clear FBA Product Bags - amzn.to/2EazTl3
Small Clear FBA Product Bags - amzn.to/2JGk6xN
Ziplock Bags For Game Carts & Other Small Items - amzn.to/2Hs2rqG
Heavy duty weighing scales (for FBA shipments) amzn.to/2l8KUM6
Clear Round Seals for Sealing Board Games etc - amzn.to/2EavUVl
Items we use to make our UA-cam videos:
GoPro Hero Session compact camera - amzn.to/2HtQMYr
Blue Snowballl Microphone - amzn.to/2JG3TbO
GoPro accessories kit (chest mount/Head mount etc) - amzn.to/2LJwIXz
See Ebay's apology in the follow up video here - ua-cam.com/video/miJwqkAM1NE/v-deo.html
Fraud is not a civil matter. A court case after to retrieve funds might be.
But fraud is a crime.
Law pertains to people, people's property and fraud.
Never, and I mean NEVER take legal advice from the police.
Like asking a vegan for a good veal recipe.
www.garda.ie/en/Crime/Fraud/What-is-fraud-.html
Fraud is where a person is financially cheated by another person.
Fraud occurs when an individual deceives another by inducing them to do something or not do something that results in a financial loss. The fraud can be committed either online, in person on via correspondence.
So if it's never their product essentially, since you bear the full cost, didn't the buyer just destroy your property?
So if I bought a box of chocolates, ate the entire contents, and sent it back, no problem?
They will argue that it isn't the same product I received?
Really.....you don't say.
You mean to say I altered the product. Go on.
I have seen precedent, all documented.
And I do believe he sent back the broken one they replaced.
Made in the same factory by the same people using the same machines, which put all tags in the same place and unless you two items in front of you, or incredible photographic memory, would never see the difference.
Just a small unique mark or two on those tags would do.
Nick⚽️ and Andrea it’s part of doing business just except it end of story. If you think you’re going to sell on eBay and not lose money occasionally you’re joking you really fooling yourself you need to be realistic grow up and be a businessman and woman and face the facts there’s just no two ways about it Ebay is not wrong you’re wrong sorry I am a fellow seller and I’m pretty picky but I faced the facts remember they’re giving you an option for 50% that’s almost your cost on an item and if it’s not then you’re not a good businessman end of story accept your money back to cover your cost and move on and start again you didn’t lose money LOL
I would NEVER EVER sell through them again. They are scam artists who don’t give a damn about the sellers. They would loose all my business. I’m sorry this happened!
The worst thing eBay did was to stop sellers leaving buyers bad feedback. It became open season on sellers after that.
Yep
Yes its all down to that so i don't leave feedback utill i get a good one back
They do say the customer is always right. That it is a laughable old fashioned statement.
I left feedback with: thumbs down emoji "👎👎👎Fraudulent buyer, cancel sale and DO NOT SHIP!!👎👎👎"... That will get noticed on the buyers feedback record. It's up to the seller if he/she heeds the warning or not.
@@kevinrobertfrasier1309 Ebay thinks their seller's customers are always right but not their own customers who are the 'sellers'. The phrase the "customer is always right" is what the rich say to their slaves but they don't believe it themselves.
Nic's ability to keep his cool is incredible.
i do agree, because I would have lost it completely at 21:29
it's like the dude doesn't understand and just keeps saying his own thing and doesn't want to acknowledge the truth
I'd have strangled them through the phone, horrible seller support
I blew a fuse watching this video!!!
Blindshiva If you bought that fuse on eBay in the last 30 days, return it for a full refund :)
He’s doing V signs and miming shouting at them whilst you’re reading what they are saying to him on the phone, but still yes.
Sometimes I wonder who is a bigger scammer: buyer or eBay themselves.
eBay enables scammers, they don't care as they profit regardless of what happens.
I think eBay as they dont protect the seller at all . sickening
@@wowitsshit9734 I completely agree with you! They’re useless! They don’t care as long as they make a profit.
eBay
eBay because they encourage this behavior by punishing the seller and rewarding the scammer.
This is absolutely morally criminal. If this is how eBay runs their business, there's absolutely no protection for sellers. And sellers of high-priced items costing thousands are especially at risk. If I have an item costing thousands and a buyer made a similar claim against me after returning the item damaged, I could very well be out thousands of dollars. I'm now serioiusly considering leaving this platform because eBay obviously has no regard for their sellers. Thank you, Nic, for sharing your experience.
Step one of selling on ebay:
Don't sell on ebay.
this is why most stop selling on eBay
edit I never said one was better than the other. you are 100% correct
Easy to say, Amazon is way worse, with their fees and customer protection, you could literally return a brick, and when seller would receive it and told Amazon that received a brick, the buyer would simply be able to state it is the seller trying to commit a fraud!
These 2 platforms are the most popular to sell items on the internet... and unfortunately a lot of people depend on it! Its not to stop selling on those, but to actually create a department who deals with internet fraud, scams right away! To report Cyber Crime does nothing! Many times I came across internet fraud, scams, violence and child abuse or pornography (apparently under ART protection), and reported it to a cyber crime (department/division)... Nothing happened and nothing will... Cyber crime is only fought if 1. Attacks or exposes government, military, and other secrets etc. (Example: Wikileaks) 2. If offers music, movie downloads (example: piratebay, kickass, etc.). Police, governments, military, banks and other billionaires' businesses are only interested in protecting their own "secrets and dirty work". Then you can hear it constantly in the news... But when you need a help, they simply ignore it, as it is LOW CRIME, but for a seller or buyer whoever is at loss it may cause a huge loss.
Lol
Actually - start selling on Ebay - get used to how things work, learn how to run your business. Open up a *GOOD* website (not some shoddy looking piece of crap), and start including it in all of your listings, emails, and receipts. After your first few months with the website, begin offering discounts if purchased at your website with a coupon code. Make sure that for the duration, you are keeping an email list - do NOT send them out any sales or marketing emails to piss them off. When you're ready to take a brief hit to your sales - make the switch. Close your Ebay store with an announcement. Send an email to everyone on the email ist announcing the same, include info on some items you're selling, along with at least one or two insanely great deals. Loss-leaders of some kind. Say goodbye to Ebay forever (except maybe becoming the occasional buyer for your own store :). Hire someone to do your email marketing. Usually very affordable, and worth its server-weight in gold.
That is basically the long and short of it. Its so one sided, they just want their fee and that's it.
Watching this brings it all back- I'm having cold sweats. This is exactly why I gave up my eBay store- their 'customer support' is like dealing with Scientologists.
Same here. Selling online is not worth it. Regular auctions or dealer to dealer is best.
Tell them Tom Cruise and L.Ron Hubbard wants fair and painless justice on Ebay !
When ever someone says “I completely understand” it means they don’t and they are trying to cover up their inability to do something.
Yes and they don't care
@being aperson you must be the tw*t who broke the light
Looks like it! 😏
They understand, they just don't care. It sounds like their hands are tied by some regulatory laws that forbid them from doing anything other than issuing a refund to the buyer. If that is the case, then Ebay should explicitly tell the seller in writing that this is what will happen if a buyer returns a damaged item within the return window. Then at least the seller will know that there is a chance of losing all their money on the transaction and they can make an informed decision about whether to go forward with the sale on Ebay or not. Also, Ebay needs to allow sellers to give buyers a rating and indicate whether these buyers are returning damaged items for a full refund so sellers could just block them buying anything from them.
I'm sure they understood and ebay customer service truthfully believed the seller yet that is there type protocol that does truly sucks for honest people just trying to make a type living with there sales
I sell quite regularly on eBay so I knew how this was going to end as soon as the video started. eBay offer absolutely no protection for sellers, I've been burned by their dodgy policies before. I wasn't expecting the police form sidetrip though, the fact that they made you jump through all of those useless hoops for no reason is disgusting.
The buyer should be flagged as a scammer with his email address
In the old system you could leave feedback on buyers, so sellers could see the scammers
Oh they would never do that.. I hate eBay policies.period
The buyer wasn't necessarily a scammer. His car mechanic is likely to be the one who broke it - knowingly or unknowingly.
@@hansiesma16 whoever did that I wouldn't class them as a mechanic
@@hansiesma16 well the seller didn’t sell it that way .he did not deserve a refund.
This is why the first thing I leaned about selling on eBay was: never sell and item that you wouldn't otherwise just throw in the trash. You will never win as a seller, that is how eBay works. Start your own web-store or try and find a better platform. Until eBay starts losing sellers left and right they won't care.
Funny you say that, as a buyer that is basically how I look at things I buy now. There is becoming way too many sellers selling fake stuff at overpriced prices and items "not fit for purpose". Every purchase has become a gamble, so I only gamble in small amounts of dollars.
@@billmastrippolito7132 eBay will refund you 100% for virtually any reason so you shouldn't have a problem with fakes or defective items. As a buyer also on eBay, I keep this in mind and most every item I buy is exactly what I expect.
@@SteveMajor Yes I know that but having to send things back defeats the purpose of buying them in the first place. Years ago it was very rare I ever had to return anything or even complain about anything. Now I'm weary of buying anything from ebay. My last 3 "larger" purchases I had to send 2 of them back. I have lost all faith in e-bay, their policies and sellers.
As a seller and a buyer I do my best to describe an item as best as I can. If it's a vintage clothing piece, I research to see about the year and origin and so forth. I buy all kinds of things and for the most part (as long as it isn't coming from China) the item is as described when I receive it. China selling to people in any other country shouldn't be allowed because they never have anything as described! It's all crap! I bought a "ring" light from China not knowing it was coming from China it said it was coming from New Jersey and they described it as a 16 inch ring light, it took a long time for me to get it and it was barely 6 inches! I tried to return it and they gave me a partial return but I wanted to send it back to them so it sits on my desk in the box. I probably will end up selling it in a yard sale, won't try to sell it on ebay that's for sure! Oh not to mention on the ebay ad it showed a metal ring light I got a junk plastic one!
I like how they refer to you as a top rated seller then treat you that way. Imagine the treatment you'd get as a low rated seller.
Its all BS
Thank You!!! You folks are true heros for showing eBay's true nature! I have been an EBay reseller now for 21 years and thank God I have never been scammed like this except for 2 times over nickel/dime items that weren't worth fussing about. EBay in general is so full of crap that some days I can hardly stand dealing with them! I miss the days when Meg W. was in-charge she had a pretty good handle on things! It has largely been a race-to-the-bottom since she left the company! Hopefully EBay will pay attention to this video and make some changes! Thanks Again :-) Best Wishes from across the pond :-)
As soon as a buyer gives good feedback there should be no auto return. Clearly the item has been accepted.
J Williams that’s a brilliant idea!! 😁
Than no one will give good feedback.What if they find problem later?
@@moskit76 they are still covered if it's a genuine fault. It's the auto return that's the problem, nothing stopping them contacting the seller at a later point
J Williams this would save time, headaches, and above all make perfect sense... so ebay will never do it
honestly there is no perfect system you either end up with one that favours the seller and screws buyers or one that screws sellers and favours buyers it just depends on which makes them more profit and which is easier to maintain and ebay amazon and other e-commerce giants seem to have settled on "the customer is always right" policy as most profitable
I would have been screaming at that guy. You handled this with much more grace than the average person. Good on you. Ebay is a sham.
It doesnt' help the the police are 'decriminalizing' wire fraud (telephonic fraud) and assigning it, incorrectly, as a civil matter.
You meant to say ebay is a SCAM.
Me too..I would have lost it, passionate retailer that I am.... Can't handle stupidity/fraud winning out
joseph bodden the police Enforce the law they don’t make it. Don’t blame them
Well he is doing video.
eBay really needs to step up and protect us sellers! I have had way too many problems as a seller with no resolution in my favour. eBay has so many fraudulent scammers purchasing and we’re left out of pocket!
Here a long story short about my sale on eBay: I've sold an expensive piece of art, $4k. The buyer wanted to return it for whatever reason, so he chose to claim "it was not described correctly". I disagreed as it was described in detail in the originall, but to no avail, I had to accept the return. In the end I've accept the return as the item does have a personal value to me and I was fine not to sell it after all. So when I've receive the art piece back the buyer didn't bother using the custom protective packaging I've created and it was badly damaged making it pretty much valueless. Guess what? I fought to the end and still I had to give him FULL REFUND and I lost $200 in shipping costs. F*ck eBay.
small claims court if you are american they cant show up with a lawyer and if they dont show up you get what you ask for within reason
@@nolo1337 so if you win small claims how do you collect on it?
@@dianavasile8067 The court can order the Sheriffs' Department of the county to seize property to satisfy the debt.
It happens all the time on ebay selling site, the worst in the world to sell on too many scammers & bad people , but ebay dont do anything they are worst than scammers, thats why theyve millions out of everybodys items. Bring back normality & go to the markets you get a better bargain & get to speak to nicer people
I’m watching these videos while considering selling my own stuff on eBay but your comment, these vids etc are putting me off
Ebay has just assisted that buyer to commit fraud. I would now report this as a crime, committed by the buyer, assisted after the fact by Ebay.
its not fraud, if the buyer kept it it would be fraud, but he returned it, no proof as to how it got broken, could be the seller, carrier, buyer or mechanic, thats why you insure expensive items when shipping
It might not be the buyers fault lol, could have been the mechanic or the people delivering it.
Yes. Exactly. Trading Standards?
Ebay been trading since 1995 , they are there to collect their fees and issue refunds ot the buyer. Thats it. All these scumbags now exactly how to play the game.
how on earth do you come up with that conclusion - no fraud has been committed at all - the buyer simply sent back a faulty item - the seller just needs to send it back to his suppler saying its faulty.
Sounds like Ebay needs to be " Shut Down" for crooked practices, there are other online selling platforms out there. Boycott Ebay !
I’ve learned to just sell low cost items on eBay because this type of crap happens a lot with eBay with high cost items.
But then where do you sell high cost items?
@@koreyb Poshmark, Mercari, Amazon, Facebook Marketplace, Instagram, Whatnot, Letgo, Neighborhood Watch. There are so many options outside of Ebay
@@la6136 Amazon representatives are equally annoying. Mother is dealing with selling a book she published on Amazon and has sat on hold for a collective 13 hours. Ridiculous nonsense
That's right I'm thinking. I have a huge sealed Box toy collection. Reluctant to sell the higher end stuff
@@la6136 I wouldn’t recommend FB Marketplace. I call it the wild wild west of selling platforms.
Wow...just wow!!! I have no words. I can not believe how cool and calm you were...I'd be screaming my brains out at that point. I have the highest respect for you on how you handled this. I'm new to eBay...this was very eye opening. Thank you so much for documenting this.
I bet he didn't even take it to a mechanic, probably broke it trying to fit it himself. Just said he took it to a mechanic to make it sound like the item had been dealt with correctly. Thanks for the insight on how useless ebay is.
Entirely too easy to be put on.... This is an easy fitment for almost anyone semi-skilled... I'm going to say that the bumper was hit not damaging the lens or housing but causing the bracket crack....
@@ronaldhickman9953 Yeah could be, but im not even saying that he broke it during installation, just making the point that I bet it was likely handled by himself and he broke it somehow, could have been simply dropping it before he even tried installing it.. but ultimately made out like it was handled by a professional when it wasn't.
@@danielstaff4742 I agree it could very well be....
No, a mechanic could have broken it also. If you get into a car accident, you need to visit an auto body shop, not an auto mechanic. If the housing is bent, an auto mechanic would just try to jimmy the light into the housing by brute force. Now, I'm not saying the guy didn't try to fit it himself, he might have tried to, but I'm just saying that this kind of mistake can easily be made by a mechanic as well. Once a car gets into an accident, it may no longer have its original dimensions, one has to be extra careful because things that used to fit may not be able to fit anymore.
@@StephanBranczyk Playing devil's advocate here. I did not notice the crack in the video until pointed out. I can see a buyer that has not THOROUGHLY inspected it, not seeing it until taking it to a shop (hence the good, but hasty feedback). I have bought headlights similar to that one, and will say it would be EXTREMELY hard to crack one like that during installation, even if installed by a chimpanzee. The back molded portions of those lights are VERY structurally sound. I would also point out that many people buy headlights not to replace ones damaged in a accident, but merely because todays plastic headlights look like cloudy sh*t after a few years, and nothing makes a car look nicer than a new set of fresh, clear headlights. Nobody here has even questioned that the light may have been damaged in transit? The ones I have purchased ( I have purchased several sets) came packed in molded styrfoam to prevent damage. This one was in bubble wrap. I have personally seen drivers STAND on one box to reach another in their truck. I have also seen them pull boxes out to get to another...and THROW them back into the truck. Here in the states, delivery services are well known for mangling packages or damaging the contents.
I gave up selling on eBay years ago, their ' buyer protection' scheme is completely bias, the buyer can do no wrong. Never sell anything over £6
do you mean biased?
They take the piss.
Where do you sell now?
@@wavell14 yes Indeed I do 😁
@@fondelmaddick5085 local, Facebook, etc
@@wavell14 we got a spelling bee champ over here folks! Look Andrew Gill spotted a misspellling. He is gosh darn smart!
Thanks Nic & Andrea for putting us all very wise about the shambles of eBay for sellers. Very many of us owe you debt of gratitude for your wonderfully presented up-load. I for one will never use eBay to sell a thing, but I wish you all the best, and don't forget the small claims court. It is supposed to be there to help the small man.
You two are so polite and even tempered. This is exactly why my wife and I stopped selling on eBay. Good luck to the both of you. When you call in all the reps want to do is get you off the line and, when you call back, it will then be the problem of someone else.
I stopped selling on Ebay years ago because they do not protect the Seller.
TahrahStar You are a very wise person. Ebay started doing this over the past 2 years, It is really sad.
Where did you move your business
Farmeraap my thoughts exactly eBay’s kinder to their sellers than any other platform is what a joke these people are so whack
You think the trading standards office gives legal advise or what the buyer wants to hear? Try retail.
@@greattunesking1 past 12 years from my recollection
Ebay just wants their fees nothing else.
making money on a corrupted system just like other business out there.
They are greedy bastards, extreme corruption
they should earn them... end of story.
they should earn them... end of story.
100% right. I have some bike forks on gumtree and was searching ebay about 2 weeks ago and noticed my fork images on a new listing so reported to ebay, 24hr later still listed and got over 400 in bids, so online chat with them to report 2nd time, even sent link to my gumtree advert, they thanked me and said would get right on and investigate, 24hr later STILL listed, SO 3rd time I actually get them to call me and explain it all again and am promised it will be passed onto the fraud squad and be investigated. You guessed it, listed stayed up for 4 more days and ended with high bid. I was fuming. Oh I even put a listing up on day 4 to try and warn buyers, not much else I could do. But Hey atleast ebay and PP get there cut from the scam listing so there good. OH the scammer also had 2nd high value bike part listed which also sold for alot of money. So 2 buyers got screwed thanks to ebay.
I hate Ebay and will never sell anything on there again. When I had my paintings up for auction I sold eleven of them and of course was charged a hefty fee for the sale. Fine. I understand that.
About a month or so later I decided to add more paintings and even opened a store front. I wasn't getting any bids on anything so I closed the store and removed my listings.
About a month or so later I started receiving bills from Ebay. I had no idea what this was all about so I called. Of course there's no way to email Ebay and trying to get in touch with customer service is a nightmare but I finally got someone on the phone. The woman had such a thick Asian accent I could hardly understand what she was saying and by the time we hung up I had a massive headache.
Basically it was, "blah blah blah fee blah blah blah and more blah. I explained that I had already paid the fee for the big sale but apparently the fees continue on until you want to scream.
I paid the damned fee.
A month later I received ANOTHER fee!! I went through the same thing on the phone and it was basically the lady reading things from Ebay's website. She couldn't explain to me why I was being charged yet again. Grrrrrrrrrrrrrrr. I paid THAT fee too. Not a lot but enough that ticked me off.
Next month, another fee. This crap was getting out of hand. Customer service is no service whatsoever. I finally got fed up and asked her if she could waive the fee and she said she could waive half of it. Okay fine. I paid the other half.
Another month comes and ANOTHER fee. This time for $2.52. I call. What the hell is THIS for?
The fee is for closing my store. Huh?????
So I was charged of course for my sale, charged for something I didn't understand, charged again for some other crap and charged for closing my store. Ebay can kiss my ass.
Honestly I don't know how anyone makes any money on there. Etsy is the same way. A fee for this, a fee for that, fee fee fi fo fum. All of you can kiss my bum.
me too Johnny me getty picture
That's insane
Ive had this a couple of times not just from ebay, continuing fees get taken out. I always lose my credit card when this happens and get a new one.
You're both amazing. Your calmness is impressive. Ebay is yet another corporate I'd avoid as, if they won't support honest sellers, they'd be unable to support buyers who are genuinely disgruntled. Best of luck.
According to eBay, I can buy a new car, smash it up, and then request a full refund from the seller because I've returned the same car
If you sell a car on Ebay, that is literally what the CAN do, no joke. I would NEVER sell anything worth more than a few hundred, something I could afford to lose without having to murder the dishonest buyer to get even!
I'm an ebay seller , im 20 minutes in to your video and I feel like I want to close my account down with ebay and run for my life! Thanks for a great upload! Feel so sorry for you both
This was the tip of the iceberg, and I think I will join you in closing my account. Ebay don't deserve my items to be sold in
Ebay doesn't deserve my items to be sold in its platform.
same here, just trying to sell some stuff before i move and it's scam city (ghost buyers, liars, scammers)
@@PhoenixSirius same here I sold some retro video games and I sold them as is and used the guy started screaming that he could smell cigarettes on the items and he sent it back severely water damaged by him wiping down the paper manuals and took one apart and ruined it putting it back together and replaced the original manual’s with reproduction manual’s. The case art is water damaged also. So far all they took off the shipping only so I froze my account until I get this sorted out but I will cancel my account to stop this from going any further.
Same here, it’s shocking
not sure if you'd want to make a follow up video: ebay literally asked me to return an item, which I did (to China). By the time it arrives they close the case and won't accept that it's since arrived. There's nothing on the return request mentioning if it takes too long to get there they'll pretty much ignore you. After 12 years with ebay I'm pretty shocked, even with knowing how bad corporate customer service can get.
My nodded Xbox malfunctioned and I used the EBay message system to arrage repair and retun cost
Both me and the seller got a warning for making deals without letting eBay get a cut of the $25 S&H 🙄
Sign of the times that there are virtually no Police Stations you can actually visit, eBay are terrible
I respect you so much for staying so calm!! I hope eBay sees this 😭
They may see it, but will do nothing about it. I know.
Ebay dgaf!
They probably will but unfortunately they don't care abt their sellers we need a better platform
This is exactly why I quit selling on eBay. It is not about money loss, it is about justice.
This is really a good message for eBay sellers. Thanks for documenting every steps clearly. We can see the true face of eBay specially when we get a fraudulent customer. Your video opened up my eyes. My sympathies for both of you. You were very cool in handling this problem. We should stand against this. Thanks for making this video Nic and Andrea.
Thanks for sharing this story and for following it all the way through, very informative.
eBay really is a mess these days. They always side with the buyer.
yea. does the govt run it now;-)
I basically had the exact same experience as a seller. I'm glad a quarter of a million potential eBay sellers watched your video showing exactly how eBay treats their sellers when a buyer sends back a destroyed item or an item lot returned with items stolen. They don't help sellers at all, they just talk you into giving the buyer a refund regardless of what they broke or stole. In the end they'll make you feel like a crazy insane person just for trying to cover yourself as a seller from a bad buyer.
I had this happen but as a buyer. The seller sent an item and it arrived broken. The guy only refunded me half of my money
That's terrible from eBay! Some buyers are just so crooked!!!! Sellers need some protection from them too!!!
I'll keep that in mind then! If I don't want to bother with the formal return process I will just smash the item and return it, sounds much easier. Absolutely ridiculous.
If eBay was a high street 'bricks & mortar' outfit trading standards would've had them closed down years ago.
Along with all the sellers.
The problem is it's an American company say no more
I would take that buyer to small claims court and sue him for the loss of the headlight, the shipping and a specific amount for the hassle of it all! We all need to join in a class action suit against eBay for scamming sellers.
You usually need to do that in buyer’s courthouse. Pain the ass and usually not worth trouble. Paid for my wife’s college room apartment deposit and owner refused to give back. Would have had to drive 6 hours one way to file , pay filing fee, then wait for court date. Would also have to drive out for court.
And he would most likely lose.
@@shade38211 You can do a small claims on line now
@@shade38211 A friend of mine had the same problem. He wrote the landlord a letter explaining nicely that he is about to submit his tax return in ?????? and he needs an answer on the deposit as he would have to put it in his return as a loss. The landlord soon paid up. Mention Taxman and they run. Good luck
What a Karen you Karen, always court always law and always your opinion right
I was on the fence about what selling platform to use and this video solved that problem for me. Thanks and I hope the lost revenue from the bad PR serves as the little bit of justice you deserve.
When ebay brought up the police i would have died laughing at her.
Ten out of ten for keeping your bottle, and for cleverly making a UA-cam video of the eBay runaround they put you to. :-)
Ebay is about making Ebay money, no-one else.
True, so sick of eBay telling me to reduce item to secure a sale. They want you to just give it away .........
Wow! This really opened up my eyes. I received the same treatment that you 2 went through on something similar. They also wanted me to go to the police. I refused to do it because the item was $50. It seemed like an utter wasted time. I'm so sorry you good people had to go through that
I'm so impressed with Nic's ability to remain cool and collected when I can see that he's absolutely boiling inside! Has any good come of this effort to show the truth about so called "seller support" and the follow up video about the apology letter? I'm so glad I happened to find this video. No rose-colored glasses here. Ginny - USA
Bless your EXTREMELY patient souls. Christ.
Yes. I LOST IT, just watching the poor sellers deal with this sheite!!
I think the police have enough to deal with than ebayers turning up, you have the patience of a saint, how frustrating. 😡
I’m sorry this happened to you. As an eBay seller myself I am however grateful that you shared this information.
I almost started selling on Ebay and a few scam videos like yours deterred me to do so. Thank you for the info. I have no time or willingness to deal with Ebay hoops and hurdles when it comes to scammers. eBay clearly does not care enough.
This video is a fantastic example of how (some) call centres listen without comprehending. Utter inflexibility in the face of facts - must not deviate from our process under any circumstances it seems.
This has shocked me, I'm closing my Ebay account... not to be trusted
As a buyer on Ebay i have just closed my account!!!!! Sorry to all you traders, this has left a very bitter taste/ smell a shame on you Ebay.
I'm gonna close mine too. Even cancelling an order because of shipment time being 11 days very long . I ask the seller kindly to cancel. In good time. They would not, even though they posted the item 4days after the fact. Which is ghetto!. I did get a return which I will pay. But after this I'm moving on. Horrible service. Amazon and Ali express would of never of let you go through a 3 day cancellation. Ebay does not help the buyer or the seller. Very ghetto!
Don't give up just because of a few bad apples. I've had a great experience using ebay.
@@Playstation1 me too. we just have to accept the ocassional loss to a dishonest customer. that's life.
@@deanVetUk exactly! :)
Oh my goodness Nic and Andrea, you have really opened our eyes to how Ebay carries on. My husband and I only do reselling as a hobby and that’s hard enough, but your treatment over the headlight by Ebay is astounding. It only goes to prove that the buyer is always right and the sooner the seller is fully recognised as not being dishonest, out to con etc the better. Just subscribed after watching your recent videos where you had your account suspended while you were verified. You both certainly have the patience’s of saints. Sharon
Wow, what an eye opener. I can understand your frustration, I would have thought the buyer leaving a good positive feedback would be enough to prove that the item was perfect when the buyer received it. It just shows that ebay don't give a rats ass about genuine sellers.
In Germany we have a word for situations like this: "kafkaesk". This stems from the work of czech author Franz Kafka, who wrote novels about situations like this. It describes a situation, where a common man helplessly becomes victim of a bureaucratic system with false information, wrong information and constant denial of responsibility and jurisdiction.
Take ebay to small claims court, they won't show up, you win by default.
Great idea thanks
I done that with eBay about 8 years ago. It was a $300 speaker box for a 2002-UP Dodge truck. Customer messaged about not fitting in is 2001. Told him its not listed for 2001. He replies its only 1 year difference. I told him no, totally different trucks. He then asks for a prepaid return label. Told him its not our mistake and he has to pay for shipping. He then opens a significantly not as described dispute. I copied eBay in on the messages of the customer admitting he ordered the wrong year and they obviously didn't care as they sided with the customer and gave him a full refund. I then had to file for buyer protection. I ended up winning the buyer protection case. BUT, along with that email were more emails informing me that ALL of my open listings had been removed and my qty of listings allowed was changed to ZERO. I called seller support and asked what was going on? They said that all of my listings were big ticket items "$200-$400" and that I now have a history of not being willing to work with customers and Ebay is not willing to risk doing business with me in the future. $400k a year in sales, 99.6% positive and they dump me over 1 item because they had to eat the loss.
Or take the buyer to Small Claims Court
I've used small claims court number of times when all else fails it's easy it's cheap and the people you're working with are rather more reasonable than eBay
@@joefox1363 I'm really sorry to hear that Joe, Ebay is an absolute nightmare for sellers, the fees are ridiculous and the customer service is abysmal.
Just writing say thank you for sharing and so sorry such a thing happened to you guys. You too are such a nice and hardworking couple. Hope from now on everything goes well. Best wishes for both of you.
What Ive come to realize is that ebay doesnt want individual small sellers. They want businesses to sell on ebay. Businesses understand taking returns without question (Walmart), they understand paying all sorts of overhead fees, they use the same language ( its our policy, we follow industry standards etc), businesses can price in losses for damaged returns, theft where individuals cant. Ebay has gotten too big to be a platform for individual sellers.
The lesson is clearly don't trade on ebay. It's not worth the hassle.
This. Or if you do trade, dont sell any high value item you wouldnt be happy losing money on.
Don’t trade any high valued items above £100
I have great success on ebay you have to put this is your plan for loss it happens in all types of business.
This video is PURE GOLD! Stand up to those eBay liars when the do the same to you! Many Thanks Nic and Andrea for taking the time for exposing this! I watched the eBay apology video too. GREAT WORK!
I Really feel this man’s frustration. Been selling for few years now and men o men these returns ruin my day.
I am absolutely gobsmacked and so sorry for you. Well that is certainly open now to buyers abusing the situation.
This is why I won't sell high priced items on ebay
playing a violin for sympathy. you have been "Ebayed" I quit selling 10 years ago for same crap only different manure.
That's like me buying a China vase, putting it on the mantle, then knocking it off and smashing it into 20 pieces, then asking for a refund. Madness
Exactly
Ebay is not a good company to deal with. Many people unsatisfied lately
It's very simple for Ebay to solve this issue:
1) Keep track of the number of purchases divided by the number of claims/returns a buyer makes.
2) Allow sellers to filter out buyers who have too low a rating
3) Buyers with a low rating won't see many listings on the platform since they will be blocked from buying by the sellers themselves
4) Those bad buyers will leave the platform
I know this is an old thread. But eBay say they follow the distance selling act. No they don’t as that act specifically covers returning faulty goods damaged by the buyer as being excluded
So clearly when it comes to eBay, honesty is not the best policy.
I have been warning sellers about this for years, the buyer can return any item in any condition and get a full refund. There is NOTHING the seller can do. Thank you for this video showing what so many of us sellers have been going through with these new eBay policies. It did not used to be like this, eBay was simple, easy, and fair to both buyer and seller. It was easy to determine if a seller was a good one, or a bad one with the feedback system they originally had. I sold thousands of items on eBay for 5 years without any problems (I received only one retaliatory negative feedback), now it is nothing but problems.
It is only right - that a buyer can by law return an item for a full refund under the distance selling regulations but as with any laws that will be abused by some. Sucurity mark your items so you know its the actual one you sent out and take plenty of photos for your listing - the more photos the less scammers will see easy targets,
What ebay can do in these situations is create a requiered document that the buyer have to sign within a limited time stating they received a perfect item and if they refuse to sign within the limited timeframe it will be considered a received perfect item. That way a buyer cannot say it was damaged after the fact.
I had exactly the same problem. Sold a £400 CCTV system. Had video evidence of me repacking the system in its original box. Had a photo of the item being delivered undamaged by the courier. A few weeks after, the buyer turned around and wanted a refund as items were missing as the item was "damaged in transit". Ebay gave full refund without even speaking to me first, as the guy had just returned the item to me without asking first. He returned it without half of the parts. Ebay said it wasnt thier problem, he had claimed that the item was missing parts in his return, and just returned it. That was all they were interested in. Had he sent the item back, and once they had confirmation from his courier that it had arrived back with me, they didnt care if parts that were there when it was sent were missing. All my evidence was thrown out the window.
I fortunately didnt end up paying him for the return, but only because I decided to cut my losses with ebay, closed my account and cancelled all direct debits with ebay, paypal etc. Made sure the bank account was closed down before they coul make any claim. I rang ebay and told them what I had done, and they werent happy. They tried to argue that I couldnt do it, but I argued that they also couldnt just ignore clear evidence of fraud by the buyer, and refund based off lies from the buyer, or even issue a refund without me accepting the return first. It's been 10 years, and ebay hasnt chased for the money. I think they kinda realised they were in wrong and gave up.
I hav eopened a new ebay account, but refuse to sell anything on there personally. On the rare occassion that I've sold things on our work ccount, I've photographed and made video's showing condition of the item as it is being packaged and even as it is handed to the courier. The couriers are pretty good at taking photo's on delivery, so it's usually easy to prove when your in right wen it comes to delivery damage.
the problem is that people dealing with this are sitting 1000's of miles away and have no awareness of the culture.
not to mention zero compliance with the law!!!!!!!!!!!!
The ebay guy was in Ireland. This is the fault of ebay policy not the customer representatives.
been there, same result. I immediately took every item off ebay and won't sell on it again.
So where do you sell now ?
Mercari is awesome for me
I did too but I just recently tried again to see if they care about their sellers yet.
omg that was torture! insanity! I'm so sorry ebay acted like this. Many lessons here. FB also has scamming advertisers on their platform and they don't care either. Great video!
This video is 3 yrs ago & just gotten worse & worse on eBay. Poshmark is the same “ we can’t confirm the condition of the item when shipped “ Oh but yes you can, I took pictures of the item from all angles with the shipping label visible. But they still say the same thing!
Had a similar experience. i’ve stopped using ebay and advise everyone else to do similar.
Timmy Gasman
A guy broke my laptop and they didn’t every question it, gave him a full refund. Then threaten me with bailiffs. I know it’s petty but now he ever he try’s to sell something I outbid everyone and don’t pay. It’s more fun than just closing my account
@@markwhibley9787 lol. Even better buy the item, smash it, and send it back like this video
What do you use instead?
Use the local free advertiser and am selling everything with no messers, cancelled my thieving PayPal account and the one sided eBay account.
@Peter Falconer Margin, as ebay said is the key, make sure you've got the markup to cover this stuff. Anything low profit, stick it on facebook.
I’m fuming just watching that guys and it’s not even my item! That’s absolutely embarrassing from eBay... basically we have to lie and say they sent bricks back in the future and be as shady as the people returning stuff! Surely if this is the actual case the whole platform would collapse it’s essentially looting sellers! You did well to keep your cool Nic
When you think about it, that basically means you can do multiple items to the same seller and even make them poor for a month.
I disagree completely with what eBay has said and the buyer should have at least sent something back in writing informing Nic of the reasons behind the return (particularly if it was outside the 14 day returns policy). The trouble with doing what you suggest is if the buyer can prove they sent back the item via images (as I always do when returning an item), a seller saying they returned a brick could be considered fraudulent on the part of the seller giving a false declaration.
You can try it of course but be prepared to accept any consequences, that could include a permanent ban to the account you used in conjunction with any long standing reputation you have gained through (possibly) years of intensive labour and usually love. You need to as an individual weigh up what is worth more; the goods that have been returned compared with the possible loss of not only positive reputation gained but the account associated with it as well when making that choice.
TLDR: Be cautious when considering shady tactics of your own in response to a buyer's. You may be the one who ends up getting burned.
It happens more times than you can imagine. They are complicit in allowing it. I steer everyone away from selling on eBay now, OR the only way to sell is to only sell items as cash on collection. The buyer can then inspect the item before they hand cash over, and it is no different to selling anywhere else at that point. The buyer has no protection (down to paying by cash, do not let them collect after paying by Paypal!).
Thank you for sharing this unfortunate situation with us.
Their customer service is a disgusting joke. I called for a year at least weekly to try and get my ban lifted. The ban wasn’t even because of me. They gave me different excuses each time until I got this one smart agent. She reversed and lifted my ban within 5 minutes. 1 whole year for 5 minutes worth of effort. Complete joke eBay is
This is what happens when there is practically a monopoly on a business model like ebay has. This people, is why competition is good and we should embrace it.
Well it's not really a monopoly anymore, a lot of ebay style business run out of Amazon, Facebook, Gumtree and through auctioning sites like I-bidder. But yes Ebay is a joke in terms of protecting sellers, there is no protection against fraud.
I'm guessing, all the others will wash their hands, in these situations, it sucks, it's wrong, it's the fraudulent world we live in, unfortunately
Obviously the car had body damage and "the so called mechanic" trying to line up the light mounting with the bent body bracket caused the damage
Yes... and it would be fine until it went through a car wash or rained and started to fill up with water. So the buyer was happy with it until that point in time.
You can see from the damage that's pretty much what has happened.
Thats what happens when you use shyte mechanics.
An actual mechanic would not have caused this damage to start with.
@@andystokes8702 a smart person would have let the body man install it not the mechanic.
Wow!! An amazing experience. What I noticed the most was the inconsistency among the various eBay representatives with which you talked. They are obviously not all on the same page and are not implementing eBay's policies in a consistent manner. Unfortunate. Thanks for the education.
As a customer who shops on Ebay this video makes me really consider whether I want to still business with Ebay.
I am so sorry this happened to you. This makes me think twice about seriously selling items on eBay. No protection for the seller!
Selling on eBay has taken my peace away, you never know when a buyer will pull one on you. One buyer just said they didn't receive the item even though the tracking number is showing delivered, and I have the post office receipt.
One wrong move, and I'll be out of that platform. My peace of mind is more valuable, I don't want stress in my life.
Thorough documentation!
Seems being a top rated seller means NOTHING to ebay
Why should it?
@@darleneaitken1620 A top rated seller presumably generates more profit for eBay.
A better customer gets more privilege
This is why i withdrew from selling on Ebay
This is very valuable information as someone who is considering selling items on ebay, keep making videos like this. eBay's policy should be equally fair to both the buyer and the seller.
Thank you very much for taking your time to do this. Maybe the publicity will help improve eBay's customer service in some way. That police form thing was absolutely crazy. Somebody eBay needs to lose their job over that. If their policy is that you can't get your money back no matter what, what point would there be for you to get a form filled out? And, of course, it's not even a Police matter. They have for the reputation of eBay and wasted your time without getting anything out of it. They could have just denied your claim without making you get that stupid form.
Nic, just so you know. When you have been put on hold, they can still hear you on the other end!! Coming from someone who has worked in a call center environment.
I thought the same thing worked in call centre for 23 years
You’ve just blown my mind...
Not if you put your 'phone on mute
Nooo way,!!!.. 😮🤣🤭 hahahahahaha... the things ive said... !!
That's why if you were on hold you can cuss up a storm and eventually they'll get to you much quicker because they don't want you to be so angry at the other end
They where obviously giving you the runaround , just hoping you go away
@Robert M People have lost thousands of dollars through being scammed. There is nothing stopping someone buying a gold plated watch, taking the gold off and then sending it back. Ebay could not care less.
Were
I feel your pain having experienced the same situation with eBay. To add insult to injury you will have lost out on the postage costs both ways.
I've stopped selling on ebay and now use Facebook marketplace which although it has it's own flaws doesn't act as judge, jury and executioner always at the seller's disadvantage.
P.S. Respect for leaving your laundry in the background, nice to see people living normal lives. 👍
Thank you so informative, I won’t be dealing with them as a seller
I'd send this the way of watchdog, the only way to stop this is to put them on national television. They literally allow buyers to commit fraud.
mcsub yeah this is a good idea
Had the post office deliver a purchase to the wrong address, they supplied a photo of my safe hiding place ( which I did not recognise or agree to) Ebay sided with the seller who then raised a complaint against me. its just as bad for the buyer sometimes.
Is Watchdog still on? It's not like the new, "woke" BBC to make programmes that help normal, honest people.
If you think eBay is bad for fraud, try being an Amazon seller. We get approx 6-7 items a month returned that have been deliberately swapped, used for a one-off job, had parts scavenged etc. I am sure the likes of Argos also suffer the same sort of thing on a regular basis.
@@jackthehatphoto as a buyer of Amazon products I know what your saying I buy a lot of aquarium parts and the amount of times I have received parts that have obviously been used and are broken and the previous owner has swapped it out
I personally think the guy who bought the light should have put in a claim in with the garage , that's why they have insurance , I'm angry for you as well , so dam unfair.
thats exactly it, if he had bought the light from a motor factor or dealer and took it back to them damaged he'd be told to GTF (graciously take flight) and chase the garage/fitter
Lesley Barrett yeah. I don’t get why the garage was not the first port of call for a replacement
Jess Autumn seriously?
From the buyer's point the easiest port of call is just to dump their problem back onto the seller..VS...Arguing with a couple hefty car mechanics along with a large legal bill. Guess he had sellers photos of the good original item ,so he could have proved to them they got it in good condition. Perhaps it was fitted slightly wrong and a pot hols bump broke it... Either way nothing to do with the seller.
Round Tuit Exactly. This is concerning for sellers.
Questions for #ebay:
1. If I bought some, lets say tiles, from B&Q and screwed up their installation how do you think they would react if I’d asked for a refund?
2. What tangible proof can you show that you have materially changed policy…?
3. Were any staff who dealt with this disciplined…? The last cases were appalling service.
4. What evidences of training can you tell us which would give sellers confidence staff understand cases of fraud or sellers being extorted by unethical practices?
I’m in the US and use eBay frequently. This video enraged me. eBay utterly failed in customer service. Blast this out on the internet and get a local news station to cover the story if they will. This is so scary. I sell valuable vintage toys and comic books, to think this could happen to me is sickening.