VOLVO C40 BROKE DOWN AND I GOT FINED *UNRELIABLE?!*
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- Опубліковано 17 гру 2022
- The one thing happened where I was already pretty afraid for.. My Volvo C40 broke down (and meanwhile I got a fine). Let me explain...
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#volvo #c40 #xc40 - Авто та транспорт
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I think you are absolutely justified in how you feel. For me (and my wife) our car's reliability is key to our enjoyment and trust. I've read a number of accounts of various models of plug-in Recharges "bricking", as well, and what is concerning is that Volvo never seems to know what's going on and doesn't give a clear explanation of the cause or of the solution. That doesn't inspire confidence.
Remember that you only hear about what does not work, you never hear about when it works.
The absolute majority of the cars have no faults of significance.
Ahh that is so annoying, I have had my tesla for a year - 20k miles - driven from LA - NY (Almost continuous on the way back) and no problems !
Service man didn't told them what was the problem because he didn't know what was the problem. They just reinstalled the software and everything went to normal.
Software is very complex, to debug it and find the problem can only developers. Those who have the source code.
@@thatevchick Tesla software is pretty old, they had a lot of time to solve all the bugs. Polestar and xc40 are younger and still improving.
Hey Thom!
Been watching your videos for a while and it actually helped me decide to buy my own c40 back in September of this year and I gotta say...it's been a total nightmare for me and my fiance so far. We owned the car for about 1 month before having an issue where it wouldn't DC charge and we got a "propulsion system error"...took it to the dealership to be fixed and basically it has sat there for 3 months now.
First they said it was software, then they replaced the battery disconnect unit (at this point they actually gave it back to us and it wouldn't even level 1 charge and the car did exactly what yours did here - key fob wouldn't work, couldn't get inside, basically got lucky with a mechanic who got us in the car just long enough to drive it back to Volvo), then they replaced the entire onboard charger inside the car, still didn't fix the charging issue and now we are waiting to hear back from Volvo as to what is gonna happen next. At this point I think we just want our money back as we never even owned the car long enough to get rid of the temporary tag from the dealer and actually have it registered to us properly. Seems like Volvo has a ways to go if EV is the future of their entire brand in the next 7 years - certainly doesn't live up to their reputation of reliability they had with their ICE cars.
Hi Thom. I can relate to your story. In the beginning of 2013 there were a lot of software problems with the first PHEV product of Volvo. But after 6 months of regular visits to the dealer they have managed to make a stable software version. I felt like a beta tester a times. Because the C40 and XC40 BEV versions have a lot of new features (AAOS), softwarebugs are readily available in the first year of production... The quickfix is disconnecting the 12v battery for 10-15 mins. There was a time a did a reboot of my V60D6 that way. So keep wrench number 10 in a handy spot.
As usual great video Thom! I I attended a Volvo event in Italy.I drove the XC40 recharge twin motor. It is absolutely very powerful, and the novelty is that the software is able to calculate the distance you can travel, also based on your driving style.
I had the C40 on order, thanks for the honest owner’s feedback.
Appreciate your honest experience with your C40 Recharge. I had a 2021 XC40 Recharge and it was a disaster. Unreliable charging at public stations, system would freeze and car would not engage into D or R or N, had it towed to the dealership twice, was at the dealership for 3 out of the first 6 months of ownership and always received the same explanation regarding software. Luckily we had a "lemon" law in my state so Volvo had to buy the car back from me and we decided to go with a 2022 XC60 Plugin hybrid. This vehicle has been somewhat better but there are still some fluky issues such as climate control not working at all at times, etc. Volvo reliability has really tanked per Consumer Reports as in the latest reliability rankings, only Fiat is worse. I really do like the Volvo but any car needs to be reliable especially considering the price point.
My mothers Volvo V60 CC has had 0 issues since she got it in 2020. Has 48k mi on it and it works like a charm. All modern non ev Volvos have Toyota transmissions. So I guess it varies by customer.
Hi, I was so close to buying 2022 XC60 but consumer reports and your videos helped me pause my decision. I'm so glad I did, the Android system is unreliable for many. I'm in an old Ford and it's fine for now, really amped for the P3!! I hope this issues are solved by that vehicle launch.
Thanks for sharing your Volvo experience!
Sounds like a horrible inconvenience Thom. Hopefully, it was a one off event and that the "Volvo reliability" will return. Merry Christmas from Northern Ireland.
I was about to buy a XC40 twin, now I'm glad I chose the EQC
Your points a are spot on and how you felt was definitely justified. Volvo dealers worldwide have seem to not want to (lately) disclose exact faults and give generic replies when issues crop up. I am a huge fan of Volvo (on my 7th Volvo) but am disappointed with the direction they're taking with their vehicles and aftersales. I will keep my fan-ship for their older vehicles which I strongly believe in.
Safety to me, is a collective of 3 very important principles - Occupant Safety, Mental Safety, and Financial Safety. It seems like the last 2 aspects are diminishing with modern Volvos. I feel that Volvos (and their counterparts) are cars now that should only be leased (which i'm doing now for an MY2020 S60 T8) or driven with a subscription for a peace of mind.
Thanks for the comment Nikos! Well said and pretty much sums up my thoughts as well. As for the last point you mention, I agree that these cars are becoming lease/subscription cars more and more. Too much software issues and so on to make this a long term Volvo for ownership.. Thanks again for watching, cheers!
very fair comments...my 2019 XC60 has been one of the best vehicles I have every owned...including several Hondas. I am considering buying a 2023 model of this XC40 all electric. You have giving me some items to discuss with the dealer. Thank you.
Great video. I have an 2022 XC-90 PHEV and had two issues with software. The biggest issue is the fact that Volvo dealers aren’t ready to support EVs. I always feel like fixes are just luck and no one can really explain the issue and resolution.
Thanks Bruce! Dealers mostly have a look in the Volvo system to see if there are any new procedures/fixes availeble. Otherwise they try to trouble shoot themselves or simply await any fixes from Sweden which will be done during your next service appointment.. All that tech in these cars.... 😉
I've had the XC40 since February. For the first 3 months or so I would have to do the TCAM reset frequently due to the car suddenly losing LTE connectivity but that seems to have calmed down a lot since then. I hear others still have these issues though, so I don't necessarily believe a software fix has solved it. Instead, I believe these issues happen more often on newer vehicles, and I read a theory previously that it may be due to how Volvo (or a third party) is authenticating the vehicles for the connectivity services.
Luckily I have managed to avoid these major issues that other people have experienced across the 15,000 miles or so we've put on the vehicle so far. I'm a REALLY big fan of the vehicle otherwise, and hope that Volvo is able to resolve these issues over time... It's difficult to recommend the car to others due to the software concerns, and it doesn't appear that Volvo is making swift progress at resolving them. Google's Infotainment system is also fairly feature-sparse compared to competing offerings which doesn't help things either.
Boa noite Thom! Acompanho sempre seus vídeos, parabéns pelo ótimo trabalho!👏🏼👏🏼 sinto muito pelo problema, espero que resolva logo! Tenho um XC 40 recharge 2022, e acompanho as novidades pelo seu canal. Abraços do Brasil! 🇧🇷
Hi Luis, thanks so much for the nice comment! Appreciate your support and I am sure I will have a good time again with the C40. Stay tuned more more videos and news to come! Cheers,
Picked up my C40 in August, and so far it has spent 10 days total at the dealership for different issues. 7 days to replace the drivers door handle because the lock/ unlock sensor was malfunctioning. Both rear rotors were replaced due to a clanking noise and the charge port needed lubricating because it got stuck closed. Crossing my fingers that there are no further issues down the line.
You seemed to be very easy going with all the issues. I would definitely be talking to Volvo regarding the fine, surely as gesture of good will they will reimburse you.
In mid July I took delivery of a Genesis Electrified G80, and perhaps not surprisingly, it has been utterly reliable- the Koreans seem to be ahead of everyone else when it comes to this technology. Perhaps you should consider a Genesis GV60 as a replacement.
Bro, You are so very patient.
I have an XC40 T5 R design in Australia. We went on a huge road trip from Sydney to Perth and return in November without any issue.
Reliability is everything for us.
I hope you have trouble free motoring from now on 🙂.
XC40 T5 R is not a Volvo EV.
Hi Thom, had the same last summer with my C40 while driving to the South of France... It's a known issue with the v2.2 software, also other Volvos like the XC40 can have this... Even our 'sister brand' Polestar suffers from this since they share the platform. Reset of the software is the only solution, V2.5 is now on my car as well for some time. No issues since then.
I agree, bit 'unreliable' from Volvo to put out a buggy update and not fixing it with a new one in a short time.
Advise for our co-C40 owners: to upgrade to v2.5 asap :)
Your issue is very well known TCAM issue and should die down with every software upgrade. I feel your frustration. I also own A C40 received in November. None of issue has occurred to me. I also aware of many issues that have been reported through good communities around. With new 2.5 update most software issues have been fixed or rarely a problem anymore.
Thanks Thom .I think you were very patient with the Volvo dealership and am surprised they did not offer you a replacement car while yours was being sorted. Fairly sure in UK this would be offered. I enjoy my XC40 Inscription and will wait a while before considering a C40.
I would demand a replacement car, and also what the issue was. Of course, it is not OK for Volvo to treat their customers like this, but Thom should have at least asked for a replacement car.
Hi Thom, thanks for sharing your experience with you Volvo C40.
Is the only way to upgrading the firmware in the car at the Volvo garage, or can the car being update remote like the navigation maps?
Wow the exterior looks amazing
You are driving something more complicated than the Apollo moon rocket, perhaps some teething problems are to be expected? It certainly seems as though your problems were addressed as quickly as possible by Volvo and the dealer, I'm impressed that you were offered a mechanic at all on a Sunday. New models of any manufacturer tend to have problems, I bought a new F-250 diesel that developed a bad glow plug at 1500 miles. It was at the dealer for two weeks for that. Beautiful car, sir, I hope you have a trouble free experience henceforth.
I definitely think your experience is to be expected. ICE cars have had decades of development and refinement to get to the reliability and convenience levels they are at. We are only a few years into mainstream EV development so I think it will take some more time to work the bugs out of these cars. My 33 year old 240 has never failed to start or failed to complete a journey in the 16 years I have owned it - simple tech with no ECUs or software, and if it breaks, I can usually fix it fairly easily. My concern is how long EVs will work for - battery life aside, how long with the software be supported ? Time will tell I guess.
The battery in my current 05 xc70 is original. Only maintenance has been done in it's over 250k miles driven 😂. Never left me stranded always did what it was supposed to. Had a 06 with its original battery as well. Traded that for quite a bit of work from a engine shop.
What are you talking about. New cars now are more unreliable now then they were 10,20,30 years ago. Ice cars cause they are even more complicated, even more packed with techology thats unreliable. Thus more new cars broken down on the side of the road now then they ever were before.
You probably don't know how many software problems VW had with its new software on ICE cars in the last years.
So sorry to hear Thom. Here hoping that since they re-installed the OS most of your problems go away now. I'm really torn between a full electric XC40 and a plug-in XC60, but seeing some Volvo focused UA-camrs experiencing these problems get me thinking if I should have a look at other brands, like BMW, Tesla...
Goes from XC40 P6, hybrid XC60 gives a lot of trouble
That's great to know about an honest opinion.
I feel pretty sorry and here I will surely hope for better update news.
Well, I have read some entries in forums with Volvo driver having similar issues with their PHEV. I am still new (less than a month and less than 1000km) with my B5 diesel and AAOS but had to reset the system already once as voice control was responding but not making the changes requested (e.g. switching the radio station). In the end, the more technology you have in your car the more fragile it gets. Yet, I would like to see Volvo providing solutions we as drivers or any road assistance can get at least the car drivable. Four days in the shop for software redeployment? WTF.
Hey there, I came across your video about the Volvo C40 breaking down and just wanted to share my own experience with my XC40. I have a 2023 Mild Hybrid XC40, which only had 1,800 miles on it, and I drove it from New Jersey to Vermont for Christmas. However, on the day I was supposed to leave, the car wouldn't start. I had to jump start it and then I received a message saying "Stop Safely, 12V battery critical charging fault." The car was towed to the nearest dealer, which is 50 miles away.
I appreciate that Volvo is willing to refund up to $500 for all the costs related to this issue, including the tow charges. The dealer ended up fixing the issue by charging up the T-CAM and regular battery, and doing a software upgrade from 2.2 to 2.5. I just wanted to share my experience in case anyone else has had a similar issue with their Volvo. Everything has been smooth thus far.
Thanks for sharing your experience. I've had my C40 Ultimate since April of this year and it's been great. A few software issues but nothing that a system reset didn't fix. One of those issues was also loss of A/C as you experienced. Rebooting the head unit fixed that problem.
I got the car expecting to have some problems being a new system, and so far am not disappointed with the vehicle.
As far as things go mechanically, it pulls to the right a bit with the stock wheels. Once I put on my winter wheels, the pull went away. I suspect it's a fault in one of the front tires and am hoping to get a warranty replacement of them after the winter.
I know this is an older post but how has your C40 been for you for this ladt year? I have one too so just getting feedback from other owners. The new 3.03 update seems to have fixed a lot if the small issues people had.
@@GSP-76 It's been great. I really can't see myself moving to any other car brand once my time with the C40 has come to and end.
Software updates have been consistent and for the most part reliable. There were some things improved in the 3.03 update that I noticed, but I also heard it was pulled from OTA release because of issues. One issue I have currently with it is that the cabin blower fan (last used temp setting) will enable itself automatically even if I left it off after I last got out of the car. A bit of a weird glitch, but no big deal. There's a dealer only update that I am getting installed this weekend when I head in for service.
I've had 3 mechanical/physical issues since my original comment I can list below with details.
1) Front left strut bearing went bad and was making a loud clunking noise. Took it in to the dealer to inspect what was making the noise and they informed me of the strut bearing. Was actually quite the ordeal to get the front end apart to replace it, but of course it was under warranty. All good since then.
2) Front passenger side door handle illumination stopped working. Relatively minor issue but I of course brought it to their attention regardless. Some water seemed to have gotten inside the handle and corroded the LED. They've ordered a replacement and I'm getting it replaced this weekend at the dealer.
3) The small triangular corner pieces behind the 2 rear doors would catch on the rubber weather stripping of the door when you'd open them. It was a common issue for almost all C40's and a revised part was released. They were able to replace one side when I was at the dealer a few months ago. They're replacing the other side when I go in this weekend. The revised part completely fixed the issue.
Overall very pleased with the vehicle.
@@likeZOMGlmfao That's great... nothing serious to really worry about. I've had mine for about 3-4 weeks now. I got a great deal on a left over 2023 model and after trading in my old car, the choice was a no brainier. I absolutely love it so far. It came with the 3.03 update already installed so it's been fantastic so far. Haven't had a single issue yet other than having to reboot the head unit once. It really feels like a highly refined driving experience. I have the dual motor version so speed is just phenomenal. It's my first EV and Volvo but I'm very happy I got it. I even have two DC fast chargers 10 minutes from home that allow for 30 free minutes of charging. I've been taking advantage of that at least twice to three times a week.
Hi Thom, What a story man.... Yes, software. hihi. Hopefully I will be fix for you, I can imagine your reactions. I drive the XC40 Single engine version, very nice to drive. But since first day of delivery, steering vibrates at 100 km/h. Have been three times to the dealer already, no fix jet. (Nice helpfull guys BTW) but very weird that Volvo themselfs have not find it yet. :( Hopefully they will. :)
Something very similar happened to my C40 too. The Volvo dealer had to manually update my software and that fixed it. Was scary though. Hope it doesn’t repeat
Something like this happened to my dads XC40 P8 and your story sounds like my dads issue but luckily it was fixed easily as he works at volvo now he drives the first uk C40
I have a 2023 C40 Recharge Ultimate... it's been a dream forcme so far. I can only hope it remains that way.
From all the research ive done, it seems the vast majority of issues that arise are due to software and not defective hardware. The updates to version 2.5 and 3.03 have been very significant and fixed most of the known issues plaguing customers. The 3.03 update was especially significant because it is now running on Android 12 instead of 10 which was very big for auto.
Greetings from Germany. I feel you! I’m driving a C40 twin since august 2022. The software is a nightmare and I’m not talking about the small
Bugs you can fix by rebooting the system. LTE is missing 50% of the time, when I start the car. Also it took me 3 visits of 2 different dealers to have my new phone connected to my car. All in all super bad and I don’t think I’ll buy a Volvo again. Let’s see, I’m towed to this car for the next 2,5 years 😢
Shame to hear you are having these issues. Volvo should help you out properly so don't accept a 'no-fix'. Hopefully it will be solved soon!!
Just a little background, my wife and I have been prior Volvo owners. I had a 850 R and my wife had a cross country wagon . About 8 years back I switched to a Tesla model S and my wife went to a BMW X.3. Recently my model S electric motor failed. I need a replacement at $8000 so I decided to switch out and look at other options for EV. The incentives on Volvos in June were incredible here in the US And I ended up buying the C 40 based on some of your videos. Of course, my wife got jealous and now she has electrified XC 40 as well. With a couple of weeks in love these cars, they feel extremely quality and quiet compared to the both previous that we had on and replace. In week one with my car plugged in with an adapter to the Tesla charger. They charged fine for a couple of days and then would not charge overnight. Basically what you were experience here without bricking it. I had adjusted. the kilowatts going in from 48 to 40 and now it charges quite nicely, the only thing other than that about it experience was a rattle in the back after about a week which I have to take back to Volvo to look at. thank you so much for your reviews and your details on your videos. I’ll continue to follow and update you on my own.
About 5 months ago ( in the summer ), I had this exact problem in two weeks twice, same AC charging session, same non responsive remote, same no volvo on call + error warning that SOS service was not available. The volvo mechanic explained this this was a software bug which should be resolved on the next software update, on the first occasion I did not know about the key in the arm rest thing, neither did the ANWB so they arranged a tow to the volvo dealer ( which funny enough is 500meters down the road ). Still the first occurance: volvo fixed the issue within an hour and I got a replacement car for that time.
2nd occurance, exact same issue and instead of taking the car to the dealer I walked to the dealer and was directed to the workshop where a very helpful mechanic was de-energising a polestar 2 ( with the same problem ). At that moment I asked, if I couldn't do the de-energising / reset myself, and he said, yes no problem ill show it on this polestart, the following instructions made me recover my C40 (this will reset the TCAM module which contains the wireless communication with the remote + the LTE connection, hence why the volvo on call dindn't work):
* With the mechanical key get in the car and then open the bonnet and open the cargo hatch (rear end of the car, beware that it is eclectic and wont open without 12V ) ( with the joy of the alarm sounding :) ), remove the plastic liner above the 12v battery and disconnect one of the terminals. This disables the 12V system and after a few minutes the HV batter will disable automatically.
* Now the 12V and HV is dead but the TCAM is not yet, the TCAM has its own small battery. The TCAM battery lives under the floor liner of the cargo area. The Polestar has the TCAM module not easy accessible( you need tools ) , but in the C40 you can find it without tools, it is located below the floor liner, so remove the floor liner, this is the very large piece that covers the complete bottom of the cargo area, then at the left corner directly behind the back rest of the left rear seat there is a small rectangular block with a 4 pin connector, it has part number 32319770 ( can use this for image search ).
I dont know of any C40 instruction video but if you youtube search "polestar tcam module reset" you will find the polestar instruction.
Pretty complex reset process. It's almost as everyone thought their software was going to be flawless and so the need to hard reset the system didn't exist.
Poster TCam reset
Thanks for sharing this experience. Its not great that you have lost confidence in your car, and I hope it doesn't happen again. On the positive side, Volvo was able to resolve it 'fairly' quickly. I agree that it's never a good time for a car to break down like that.
Happy to share! They indeed solved it rather quick and the dealership itself was very friendly and welcoming. Let's hope the C40 can redeem itself the coming months. 😊 Thanks for watching!
We've had the Volvo C40 for one year now. No issues like this so far. The issue we have is sometimes this vehicle settings for switching back and forth amperage settings. Sometimes sticks on 20 amps or it sticks on 48 and you cannot lower. Resetting sometimes works but most often not. When the vehicle is sitting for a day, it goes back to normal. Its like is not as temperamental after taking a nap.
A stark reminder that adopting new technologies comes with a lot of unexpected issues. Sorry to hear you had a difficult time and I hope things go better for you going forward
Exactly! Car has been working so far, stay tuned.. 😉 Thanks for watching!
ISTR issues previously with these cars and polestar where cars suddenly shut off and couldn't be restarted, eg they were bricked. Did you consider / try unconnecting and then reconnecting the 12v or was that not possible as it was locked ?
Ouch! As I wasn’t enough stressed out over going from north Sweden to Germany tomorrow in our 2023 XC40 Twin 😵💫
How'd it go ? 😬
No issues whatsoever! 🥳
Perfect weather, not much traffic and always free spots at the Ionity stations!
Short battery top-ups every ~150 kilometers allowed keeping sufficient autobahn speed 😉
Going back north on Tuesday, fingers crossed for an equally smooth trip 😀
Merry Christmas!
Zoals eerder al gemeld is ook mijn ervaring met Bluekens in Roosendaal zeer positief, heb weinig ervaring met Breda maar de (gelukkig weinige) issues die ik met mijn C40 heb gehad tot dusver, heeft Roosendaal keurig verholpen. Ook heb ik daar altijd een vervangende auto meegekregen, wat me normaal lijkt gezien de garantieperiode van de auto. Heb er 34.000km op zitten sinds mid Januari, rijd er mee naar Frankrijk, Duitsland etc, soms uitdagend maar vind het nog steeds een prachtige auto.
Wow, volvo needs to fix this problem asap
Long live modern software development : agile developed (and tested?) software for (real time) devices seems more and more an issue. One notice it at cars, televisions, mobile phones, etc. In this example it is a car, but can you imagine when it concerns a heart monitor system?
To be honest: the old fashioned way of development of software was slow and new features took time before they came available, but it was much more stable and proper tested!
However, we as consumers want always the beautiful and handy new features and less care about reliability and stability... Just 'reboot'when we have an issue.
Thanks for sharing your experience, Thom. So sorry to hear what happened to you. 😢 This video is really making me reconsider my XC40 Recharge Twin order. Do you think upgrading to v2.5 could have avoided this major inconvenience?
Imagine buying the models where there are no physical door handles... You get locked in the car with no other option than break the window to get out
Many software when creating a new version they publish a list of bugs or new improvements that was made in the new version.
If you can find this bug in that list as fixed then it is fixed.
@@dingdong2103 cars and especially EVs are fire hazards, I don't think their will ever remove the internal physical door handles.
@@markmd9 They already did. Tesla and Audi and the new ID.4 has electric door locks too. When you pull the door handle the handle does not physically move... It was one of the reasons I chose to skip the E-tron myself actually. Not only its dangerous but it's annoying to have to pull the lever twice for the lock to actuate.
Thom, what an ordeal. So sorry to hear this. I was just viewing a vide of someone who was driving a Tesla in the cold and he was driving on a highway and the car told him to pull over and the car would shut down. It was the same deal. Nothing work. He had to use an emergency level to open the door and it cracked the window. Then he called Tesla and they put him on hold. He called somewhere else and they had someone come out but couldn't do anything with it but they charged his phone. Eventually things were resolved. And then in the comment section, people with Porsche Taycans, Polestar 2s, and someone with a BMW iX said the same thing happened to them. So maybe it isn't a great idea to totally control a car through software and maybe hybrids with their mechanical backups are a better idea. Maybe PHEVs are best and maybe the software-based cars need more redundancies or at least backups to have them be able to drive to a service center.
The issue seems to be software and maybe it isn't about the brand. I also feel you are right to feel that the car may not be reliable. Too many issues. It needs to operate without any major issues for some time before you can feel you can really count on it.
Thanks for watching Benjamin, appreciate your comments! As you write, these issues are just all over the 'EV-world'. They all have one thing in common: software driven. It are basically computers functioning in a real world environment where we experience that from time to time they cannot handle the world they are put in for whatever reason (cold, snow, rain, people and so on). I am sure Volvo will solve these issues but boy am I considering a Volvo 850R as backup? FOR SURE! 😉 Thanks again for watching and happy holidays!
@@thom-lov Happy, and safe, Holidays!
Hello from Denmark
We had the same issue on our XC40 from March, and it was an software problem the car was transported to the local dealership. After the update everything is working fine again, our local dealership told us the is not the first car with this problem.
We also have problems with the interior mats in the passenger foot well is falling apart 😳
I have owned Volvos off and on for several decades and currently have an XC40 -ICE. Back in 2001 I had a Cross Country that was super comfy and drove like a dream. I had a 40 minute commute with pretty much nothing between cities. Low and behold it died almost in the middle of my trip. Being brand new, it was under warranty but I lost almost a whole day getting it to the dealer. And, like you, my experience with the dealer was and still is excellent. I guess the point of this comment, gas or electric, if it can fail it will and in the worst place. However, I'm not sure that I'm ready for an EV just yet.
I've been considering the Volvo for my next car. Disappointing that these issues occur. Always a fear when dealing with devices that depend so much on software. This reminds me of the pain I go through every time I upgrade my computer or operating system. So much software to test...
Hi Simon, overall I enjoy my Volvo a lot, they are still very nice and safe cars. I sadly had some bad luck but the dealership managed to solve everything in the end. As you say, when software is involved, issues appear often. Let's hope Volvo will get things solved soonest. Cheers! 😊
One reason we went from a 2009 v70 to a new xc60 recharge was to get away from unreliability, so far so good.
4 days is pretty decent. Crappy that you were messed around. Luckily you don't own an ID4. When those go into a dealer, it's weeks or months before you get it back. Good video
Count me lucky compared to that haha! Thanks 😊
Greetings from Croatia Thom. True story from here... My 20k euro Fiat 500x broke clutch under warranty. Still drivable, some clutch slipping occurred in 5th and 6th gear... It was BROKEN UNDER WARRANTY, but the warranty doesn't include clutch! Still concerned that service would not even consider my problem, I drove it into service center in Zagreb and.. got replacement vehicle (two month old little 500 hybrid) to carry on with my business. Two days passed, they called your car is fixed, new clutch installed. I returned little 500, pick up my old 500x and got... Report what they done, I signed and free to go... With 0 euro to pay. On 4 year old car!!! That is customer service! And that is the reason to stay brand loyal. I was blown away. So I expected a little more from Volvo in your country. Disgrace for not giving you the replacement vehicle.
I owned a XC40 recharge for 14 months and drove around 30,000km. The software is half backed. Never had a major melt down like you but many dealer visits to fix small software issues. For example it took 14 months to get AppleCarplay and my Volvo App never worked. My replacement EV is now 5 months old and had 13,000 km not a single issue so far.
Our C40 had similar software failure 36 hours after an update. Here we are nearly 3 months later still waiting for a repair ... we are without our "trusty" comfortable ride. Speechless too, ... just like Volvo.
Had exactly the same error on my Volvo V90 Recharge, the problem is in the software and now I have software 2.5 installed and so far it has worked well, but really bad of Volvo which shows that they have big problems with the software on the new cars that they are selling.
Same here, 2.5 working pretty good so far. Fingers crossed 😉
This happened to my C40 too. The dealership told me the same thing “software issues”, didnt give me an exact explanation… really annoying
At this moment I'm just thinking that the dealerships don't exactly know as well. Just reset it and out the customer goes again, hopefully without further issues...
That sucks man ordered my C40 a couple weeks back wish I’d seen this first.
I'm sure you will enjoy your C40 just as I often am. Software issues can be solved pretty quick often. 😊
@@thom-lov and here is hoping that software version 2.5 that you received when your car was serviced will fix this issue you had.
Where did you get the orange cover for the key fob from?
thats bad Thom... Has it to do with the TCAM issues like the Polestar? Software on these new cars isn't great indeed and i hope that these problems has been solved with the 2.5 update. A new update comes always with other bugs and hidden surprises at polestar and Volvo. Greetz from holland ;)
Loss of all wireless functionally including the key fobs is usually due to TCAM malfunction. Sometimes they can fix it via a complete TCAM power cycle and reset, but in my case that left the TCAM in my week-old C40 nonfunctional back in March, necessitating a TCAM replacement which took a month to come in. Fortunately I've had no problems since.
Hi Kevin, I assume it indeed had to do with the TCAM as many other 40 series and Polestar 2 have as well. And yes sadly we get new bugs with a new OTA, so annoying right?! Software, I guess... 😉 Thanks for watching, cheers.
Good thing they got it solved Aaron, I also assume that my issue was related to the TCAM. Let's wait and see right.. 😊
I love how the secret manual key looks a bit like an Allen key. Are you sure you're driving a Volvo and not an IKEA?
Haha! I would have assembled it better.... 😉
I hate that you’ve had this experience. I want to jump from an XC60 T8 to a new EX90, but I’m afraid Volvo hasn’t had time yet to learn from mistakes and work out the bugs. My dealership is 90 miles from my home, so if my car doesn’t start, that would require a very long tow.
I feel for you (from far away Australia) and would likely be angrier than you were if a car did the same to me. EV’s should be built to be reliable and utterly dependable, and that includes software. I hope this is an issue that Volvo can be made to consider, you have my sympathy and I hope the parking fine was erased. If not it should be payable by Volvo!
Yeah aussie here. This type of issue would not be tolerable here in Australia, imagine drive 500km across to the next town and cannot charge. I can't imagine doing a road trip from Sydney to Wagga Wagga and stuck there
I had a similar issue with my XC60 Recharge when I couldn’t open the car after charging it over night. When Volvo Assist visited the mechanic said it was a software issue and after resetting the software I was advised to run the car on the petrol engine for a few days to allow the 12v battery to recharge. My biggest issue so far, after finding out my car was built in China, was when the speed limiter slowed the car from 70 to 30 when I was driving on a motorway and went under at “30 mph” over bridge. The car following me almost drove into the back of my car. Not good.
Glad you avoided a potential accident Keith, a good example that we cannot rely on on software only, as you experienced. I hope you are enjoying your XC60 despite that moment, I find the XC60 Recharge to be a really nice car. As for that 12v battery issue, I think that also was involved in my C40 'breakdown'. Sadly I did not get any conformation on that... 😉 Thanks again for watching! 😊
Hi Thom, thank you for your honest video. I got mine fully specd C40 twin ultimate 24/11. It was on software 2.4 when I got it. A week later the car started to do a rattling sound when I used maximum acceleration. I went to the dealer and they had to keep the car for a day to solve it. It is still there but isn’t as loud as before. Do you have a rattling sound when accelerating? The week after I had problem with the LTE connection. Once again I went to the dealership and they had me waiting for 1,5 hours while updating all the softwares. They told me that there is softwares that could not be updated over the air. After that I too got software version 2.5 It seems that the car runs smoother now but maybe I am dreaming. The last issue that no one have a solution to s this. I I drive to a “Recharge” (Swedish company) fast charger and plug the cable in my car and both screens crashes and the car reboots. I released the cable and tried again but no luck. I waited 10 days and went back and the same thing happens. I called Recharge and they have never heard of it. I called Volvo and they told me to call Recharge….. The f****** car costs 77000 Euro, I have waited for it to be delivered for 10 months, and I love the design and everything but I am starting to regret it a little!!
I took a test drive in the C40 twin engine last week and experienced the same rattling at max acceleration; also seemed to feel it… Makes me doubt about ordering..
@thom: did you ever experience that?
That doesn't sound too good for sure! Overall it sounds like we all have more or less the same issues, LTE/software and so on. Recharge and Volvo pointing to each other is just a great example of missing knowledge/experience how the handle these software issues; nobody basically knows or wants to investigate it. I'm confident Volvo will solve all these issues with OTA, but until then we all need to cross our fingers and hope our car will function when needed.
Same here, great design, lovely car, but: crazy expensive, makes me doubt as well. As for the rattling, I will pay a bit more attention but havent noticed so far. Thanks for watching and the interesting comment!
Cees, I'm not really aware of this issue. I only have the 'beeeeeeeeeep' kinda sound around 100kmh when going off throttle. Not sure how to describe it in text, haha! Will pay some attention next days to the potential rattling. 👍
Thom please listen for rattling when maximum accelerating and report back to us 😊
My service center contacted me today and told me the rattling is because the front drive shaft have to be changed. But Volvo have no spare parts left so I should wait for 3 weeks and call back. So, the drive shaft on a 20 day old 77000 Euro car have to be replaced after only 1500 km….
On several different makes this has been failure of the 12v Battery due to BMS Software. Some people fit a battery monitoring device to keep an eye on it. Personally, I'd have had it lifted to the dealer immediately - should be in your breakdown cover
Mark, I think the 12v battery absolutely was involved, currently also very cold here so must have impacted the already not that great 12v battery in the car (more people with 12v issues). As for the tow truck, I was a bit too 'hands on' and just wanted to get the thing to a OEM dealership soonest. Next time I will pull my hands off and let Volvo do all the dirty work. 😉 Thanks for watching, happy holidays!
@@thom-lov To be fair to Volvo .. I don't hear many issues ..but, this 12v battery problem has been reported many times across other manufacturers such as Nissan Leaf, Jaguar IPace and Hyundai Ioniq5. The 12v battery controls the ancillaries before the big battery is "woken up" - so you can have a fully charged car but it won't let you in and nothing starts. It is usually found that the BMS - Battery Management System - is not sending a suitable charge to the separate 12v battery. One guy with an Ionique5 found that every time he walked near the car with the key in his pocket that it "woke up" and stayed in an alert waiting state for some time - this flattened the 12v battery whilst he was gardening one weekend and walking back and forth many times. There is a lesson here for you about learning (in advance) what you have available in support - and what you have paid for ... but that is not easy when your brain is occupied with the stress at the time
5:00 - the SOS button is for emergency only (accidents). Not breakdowns.
You should only press the Volvo assistance button.
Fortunately it didn't working anyway.. 😉
Did you get the LTE problem sorted out?I have a problem with the entertainment system it keeps buffering when connected to the internet radio LTE shows full sometimes and then also just as quickly shows no signal it’s confused Volvo here in Thailand if I connect my phone in blue tooth alls fine?. I am thinking my car sim is useless. Comments please. But my XC 40 pure electric is great and it did work fine for 7 months now almost 1 years old and only covered 8k KLM’s regards
It sucks but it is what it is. My ICE car been stuck at the shop for days in the past too
I had exactly the same issue with my Volvo C40, after having it for 2 days. The software issue is linked to the KEY- they had to update the key software, seemed this was a common problem of Volvo, not specifically linked to electric cars. ( at least that is the information i have received from my dealer) Since i have not had any blocking issues, but some minor bugs that seem to resolve themselves if you restart the car ( GPS not found - GPS off track - Music not working) Reported them, but the lack of response from Volvo is a bit disappointing.
I've seen similar problems in polestar forums you should check out in case it happens again.
Hopefully it will be a one time occurrence.
Dank voor je ervaring, hoe is het afgelopen met je ticket? Hier nu een jaar een c40 , enige negatieve ervaring was het niet beschikbaar hebben van een nieuwe band tijdens een zakentrip naar oost Duitsland. Uiteindelijk heeft die vervanging een week in beslag genomen. Volvo assist heeft wel goed geholpen in deze. Al met al toch een duur bandje geworden
Waoo 🌹 thanks for sharing this info (just in time)i buying another car 🚗👍👍👍👍
Like you, I had a C40 from the first series. There were countless problems with the car (defective strut mounts, cracking noises from the chassis, slanted front mask/trunk, reduced visibility to the side despite lowerable mirrors and 360° camera, missing DAB+ module, faulty traffic sign recognition, etc.), so that in the end only a return after 7 months was an option. The second Volvo dealer then showed me a 2023 model and, to my amazement, all the faults were fixed there except for the unreliable traffic sign recognition. With the exception of the Matrix light, the equipment is comparable. In short: I only regained my confidence in the car with the second model; maybe you need the same?
This sounds like the 12v was flat, we're you able to check it?
In some cities in Belgium they have put a detector if someone is standing too long on a parking spot ... I guess that's why they found your car standing there too long and not charging.
The entire idea of “over the air updates “ is contradictory to people believe. Somehow people got convinced it’s a good thing when it means that auto manufacturers are making knowingly bad software go out to cars just because they can fixe it later. When you are stock without a car that you are paying for.
For a friend of mine that happened with a one day old Tesla Model 3 Performance. It bricked it self on the first OTA Update. Tesla Service needed 14 days to bring the car to the service center and 4 additional weeks to fix the problem. So Volvo did a good job compared to that.
Thats unfortunate! I think that in both cases it should not even happen.. 😉
Google software always gonna have bug's so you have to live with that . Don't forget it is Chinese car your expectations shouldn't be too high.
Volvo hardware is good but software on the newer models is not on par with what it should be. Volvo has to fix it ASAP. Hopefully all these software issues can be fixed via OTA updates but they need to speed up.
I'm pretty sure that all EV manufacturers have had problems with software. It's a bit worrying, especially for those cars that have so-called autonomous driving.
Happened to me last night,went away for 3 days break,left my car at the airport,,when I got back,key wasn't responsive,unlocked the car with key phob,but unlike you no alarm got trigger..call volvo car and they sent a tow truck around 3 h later.....
Tried to jump start the 12 v battery(very annoying access by the way) and it was totally fine...
Tried the cup holder with the key in it,no response, only the central consol came on..checked battery level and it was at 51%....
Had to fight an other hour with volvo care (they using a third party)to give me a rental car to get home,end it up having to take a taxi....
Poor service,my car still at the airport as I write....very bad experience
Did you have 2.3 installed when you did get the issue? This is a know bug that lock down the car and you get the same issue you tells about in the video. I got my car delivered with 2.4 due to this issue with 2.3 and upgrade to 2.5 a week ago with no issue.
Yep! Now a few weeks on 2.5 and so far so good 😊
The dealership should have offered you a loan car. I love my 10 year old V70 and would happily buy another, if they were still made. I read that VW are having software issues with their EVs and many owners are very unhappy with them. The software is very complicated and it will be awhile before all the bugs are ironed out, but I do trust Volvo to manage it.
I think so too Graham, thanks! 😊
New Volvo C40 EV breaks down. Only the owner cares. Now, if this would have been a Tesla... that would have been a different story. Glad you solved your problem, and I hope it won't repeat any time soon.
Volvo towing is FREE for life, even if you are not the original owner!
Greece Athens -volvo c40 twinI had exactly the same experience and the dealer told me that it was a software problem
I guess this isn't the end of future software problems
Sad to hear you had similar issues. Perhaps the dealerships also do not exactly know what the issue is and just put it under the 'software' umbrella. Hopefully you are back on the road and enjoying the car like I am! 😊👍
Hi Thom, this is not good!! I am from sunny South Africa. The c40 recharge was just launched yesterday. After viewing your video and reading the comments I am rethinking about purchasing this car. Have you had further issues since then? Thanks for all your videos.
Hi Thom
You vere driving XC40 earlier, did you have issues with that car also? I have seen +50 of revues on XC40’s and this is the first time I hear/see complaints? Everybody else seems very content by their Volvo and prises them in High tones.
I ordered one to arrive february 23.
Kind Regards Jens Christian Larsen
Hi Jens, correct. However in my XC40 I had zero issues. Mine still had the 'old' sensus system en a petrol engine: so no issues with that car. I already regret getting rid of it for this one.. 😉 As for issues, check the other comments on this video, plenty of people with similar problems sadly.
But, I do have confidence Volvo will fix it by OTA and am sure you will enjoy your car!! Cheers, 😊
Thank You for your respons. I enjoy your reviues and I still look forward to my Silver Dawn XC40 twin Ultimate 8P 😊
Kind regards jc
Appreciated Jens! Great spec and car, I am sure you will have lots of fun miles! Stay tuned for plenty more videos to come, cheers!
What if the EX90 also gets plagued by these software issues? It could be a major blow for Volvo.
Good question! The EX90 will be tested extensively until we will see them appearing on the road/showrooms. The main reason of the long delivery times is this testing period during 2023. Lets hope that will safe us from potential issues. 😊
Oh man. Sorry to hear that! I had quiet a few software problems on my XC40 Recharge and on my current C40 Recharge Twin as well (eg same AC problem in summer, LTE modem issues), but so far *touch wood* no such breakdown issues you described here, but my C40 is just 2.5 months old, so who knows. I am just glad I didn‘t buy it but have it as auto abo from CbV. What‘s your next car, Thom? I am really not sure what else to get, I really like the C40 format
Thanks for watching Timo! Reading all the comments here it just looks like we all have the same issues. I think the way to go on these new tech cars is to Abo them, CBV and such. There will be something next for sure, Volvo just needs to reveal it in the coming months... 😉
@@thom-lov totally agree, I would not buy these cars right now, and the abo-model suits me well anyway … yes an EX30 or EX60 would be nice to see 😎
The fact that they are withholding information regarding why the car had to be held for days is not a good thing in my eyes. Electric cars have issues (who woulda known xD) But withholding information regarding the issue isnt the way to go. That's how you loose trust and busniess overall. You should get a Hybrid instead, prefferable from a company with loong experience in that. That way you wont have issues like this moving forward. The gass milage is amazing on those and you never have to worry about driving distance at all.
I bought xc 40 B3 mild hybrid 2022 and have issues from day 1 with noise while breaking. Their service is extremly slow at detecting what is wrong and customer service is not best either. Anyway bad experience so far. Coild be my 1st and last volvo
I took delivery of my 2023 Volvo S60 plug in recharge the first week October. Ten days later when I took the car to have the mud flaps installed the check engine light came on. The next day the service writer texted me that it would be the following week before they could fix my car. I texted my salesman that this was unacceptable and they had the car back to me two days later. Our 2022 Volvo S60 plug in recharge does not have heat when running in the energy efficient “Hybrid” mode! We waited a month for a service appointment and have been waiting two weeks for the part they say will fix it along with a software update (apparently this is a wide spread problem with 2022 plug in recharge Volvos)!
Shame to hear you're having problems Bill! Make sure to keep close contact with the dealership and don't have them slow down on fixing your problems. Part issues or not, they need to provide a covering service and if needed even provide you with a loaner car until the car is fixed. Hopefully it will be solved soon and you will be able to enjoy the car! 😊
Very sorry to hear about all these frustrations! If Volvo fanboys wouldn't jump here and get mad, I (the owner of brand new Volvo) would say it's a piece of rubbish. Lots of reliability issues are coming from cost savings on production. Unlike what they claim, Volvo is not on par with premium German brands, the quality is much lower, and only the price tag is similar to Germans!
The price tag is not similiar with the premium German brands. At least in NL.
@@markvanloo309 I agree. I was talking about Swiss market, and almost similar prices between PHEVs like: GLC, X3, Q5 and XC60
had same issue with my xc40 p6, tcam reset did the trick..
Sounds the same! Sadly the usual reset did not work for more, they had to re-program the thing apparently. But it works again, yay! 😉
I'm confused why they didn't tow it, when our XC90 twin started jolting forward and braking when we moved it they towed it and fixed it (after some arguing) for free
Great prospect when my c40 comes in may June 23😅
By that time all software issues are solved, I hope... 😉 JK, you will enjoy the car just as I (often) am! 😊
happy to stay faithful to the reliability of ICE cars and hope that powers at be 'see the light' and reverse this dive into the 'brave electric new world'...
That sounds like a problem with the charging module corrupting the operating system software.
the future of cars, they are computers on wheels. Volvo builds the car with the same quality os the old models but they are depended of 3the party software and the support they get. the software can work perfectly on one car like tesla but when the use it on a different brand like Volvo that is using other hardware there will be conflicts in the software. for an example a new vidiocard for a PC will work fine with one motherboard but when plugged in a new motherboard on the marked there can be a software problem. usually the company will troubleshoot this very fast an bring an updated software, but sometimes they also can't find the problem and send out small patches to temporarily make it work where the problem can take moths to fix.
Tesla is the leading market for EV, so most software will be written for those cars with patches for other brands. as Volvo will grow in the market the software companies will start to test there software for the other brands as wel before bringing them on the marked. EV's are still new, as brands grow the software will be beter. the brands you buy now will be the leaders in the market. the C40 an XC 40 are test models and we are the beta users. now with the XC 40 and 90 EV coming Volvo will becoming a leading EV company and these software problems will belong to the past. of course there will always be minor software problems for all brands.
knowing all this my trust in Volvo is very high and was interested in the XC 40 from day one, but i would never get the first models. now the model is 5 years old and i ordered the EV model 24 XC 40, trusting the majority of the problems will be gone. every company needs to start somewhere and now with the Polstar 2 , Volvo is on track with Tesla.
I'm suprised you didn't get a free loaner during the repair, is this not a thing in Sweden?. Also wouldn't your insurance cover a tow truck?.
I'm in Holland, but I'm not sure what is included such as a tow and loaner. Dealership didn't really give clarity on that. I try to keep away from the insurance as that is just more headache than help... 😅😉 Thanks for watching!