Steps to Followup on an Insurance Claim | Medical Billers Network Live
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- Опубліковано 24 сер 2024
- In this live stream, Jasmine will cover the first steps to follow up on an insurance claim on your Accounts Receivable report.
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Who is Jasmine?
A natural-born leader, Jasmine believes in creating a work environment that is fulfilling to its team both personally and professionally. With over two decades working in the healthcare industry, she leverages her experience and passion for people to help guide the next generation of medical billers. By implementing new processes that have proven to be both efficient and effective, she’s able to help scale organizations to new levels.
Jasmine works as a healthcare advisor and speaker to ensure her core mission of alleviating the stress and confusion from the business side of healthcare improves the patient care process. She is a master at developing systems that position an organization to grow while delivering exceptional services to its clients and patients. Jasmine has been able to reach new heights with her business by living a life full of passion and purpose.
I already worked with medical billing and after a year I'm trying to go back, these videos are making me to remember all of these specific things
There really is so much to keep track of, congrats on finding your way back to billing! 👏
I have been in the customer service industry and would like to venture out to medical billing. I recently came across your channel and find it really gave a lot of information that can help me in my journey. Appreciate you making this!
You're welcome! Happy to hear you find value in our content ❤️
We're glad you've decided to join us. Let us know if there's anything else you'd like us to cover!
Hey Jasmine, I'm an experience Medical Biller and this was great info. I look forward to your videos every week.
Thank you so much for the kind words. We're glad you're getting value from our content!
Let us know if there's anything else you'd like us to cover!
I have just started my externship in medical billing and I’m on my second week in a medical billing office, no patients and I’m already scrubbing claims. It is a lot to take in but it’s very interesting, thanks for your help
That’s fantastic! Hope it’s going wonderful for you. Update us when you get some time. 🤗
Thank you so much for spreading your common sense being thoughtful to help and teach our future biller's 😊❤
You are so welcome! We just think education is so important, and we know firsthand how confusing healthcare can be, so we are glad people like you find value in our content ❤️
Awesome. Thank you for your help.
Any time! We’re always happy to help 😊
Thank you so much. I am interested in Billing Reimbursement
very helpful insight on what is the main focal point.
You're welcome! Glad to hear you found the video helpful.
I’m new too this career and thank you so much for that tip because I’m that person that is just calling cause at times I feel lost
You're very welcome!
There's a lot to learn, and it's easy to get confused. You just have to remember that everyone has to start somewhere.
If you're just getting started, you may be interested in this playlist:
ua-cam.com/play/PLgzxQ8JwGid-31WniEjfRWs026HS6Nnoj.html&si=C10BpgVDAIS6sZwp
I am going to school for medical billing and coding your video’s are great
That's so exciting! We're glad our videos are helping you
Tnks for the Videos and kindly suggest Denial Management.
Thank you for watching! We will add that to our list
I experienced this during my externship.
Thanks for sharing your insight :))
Hiii!!! Love this and thank you. What do you think about: Using the portal on the 2nd touch of the claim -15days from the first touch via phone call where the rep stated allow 30-45 bus days. - now 2nd touch you use portal and it’s states still in process. Is that a valid way of follow up or should the AR Rep have to call again on the 2nd time.
I love AR Follow Up but my job is making the follow up criteria using the portal ridiculous.. pretty much we can only use the portal one time. Wanted to see if I’m tripping.
Thank you for the comment but I'm not not sure if I am fully following so feel free to correct me if I am not fully addressing the comment.
Portal access is the fastest and most comprehensive way to understand the status of a claim. Additionally, you can in many cases send your request through the portal versus having to wait for a representative, to articulate your issue to them, then have them research the claim history only to send a request to the claim adjusting team to correct the claim. It is more effective to use the portal unless you are unable to send reprocessing requests via the portal.
Thank you for the comment but I'm not not sure if I am fully following so feel free to correct me if I am not fully addressing the comment.
Portal access is the fastest and most comprehensive way to understand the status of a claim. Additionally, you can in many cases send your request through the portal versus having to wait for a representative, to articulate your issue to them, then have them research the claim history only to send a request to the claim adjusting team to correct the claim. It is more effective to use the portal unless you are unable to send reprocessing requests via the portal.
@@InleraU Pretty much the Insurance company is not completing claims fast enough for my employer (a 30-45 day turnaround time) so my employer would make us call again 15 days later after our 1st call, instead of being able to use the portal to see claim is still in process. Which the insurance company already originally stated it would take 30-45 days and we’re calling after 15 days. Hope that makes sense and if not I do appreciate your response and content!
Currently Aetna is only allowing only 3 claims per call
Hi Jasmine, while surfing the you tube for Collection strategy I came across with your vdo, very nice you talks about AR. I have worked as a Collection Mngr. in hotel industries for over 15 yrs. well versed in resolving any level of complexed case and recover the money. Could u pls. suggest me how my experience can be useful in AR or Denial Management areas. Would be thankful for your suggestion. I am from India.
Hello Akeem, thank you so much for your comment & question. Truly, they are not the same. The general idea of collecting on old monies due is the same. However, you would still have a learning curve to understand the US healthcare industry.
Hey same pinch..❤
What is the importance of clearing the balance on a claim?
Thanks for your comment! Unfortunately, I'm going to need to clarify what you mean by "clearing the balance" before I can answer your question.
I live in Pakistan and want to start and make own medical billing company. What should I do
That’s so exciting! Starting your own company is certainly an adventure. We are based out of the USA, so you may want to look into the regulations in Pakistan as they could be different, but we do have a few videos that should have some useful advice as you get started:
- ua-cam.com/users/livesjegE_dlPz0?feature=share7
- ua-cam.com/users/liveEvsRwU26Jzc?feature=share7
Let us know if you have any more questions!
Hi Jasmine,
Do you do one on one trainings?
No, I do not do 1-1 training but I do one time mini-coaching sessions for medical billers that might help. calendly.com/jasmineips/mini-coaching-session
Otherwise, our training programs are rolling out steadily so there might something there that help you:
ips-s-school-8c86.thinkific.com/
Hey Jasmine i really love your video i am from India i have total 4 yrs of experience as an AR Associate could you please suggest me better job in this field or some details about OA other adjustment 23 or 45
Hello! Thank you so much for your message. I would say that with an OA “other adjustment”comment you would likely want to look at the remark additional remittance remark codes that typically begin with an M or an N. They can often provide more detailed criteria or detailed feedback as to why they are determining a 45 which is a contract obligation. I would suggest visiting this website if it does not have the breakdown of the code on the ERA. x12.org/codes/remittance-advice-remark-codes
If all else fails, the next step, I would say would have to call would be to call or send in a inquiry to the insurance company.
Hi i am paid 59 but course not join
Is this a question about one of our courses? If so, you can email us at learn@inlera.com