Hi Daniel, We are sorry to read this, To be eligible for a refund, your item must be in the same (new) condition that you received it and in its original packaging and under the first 3 days of guarantee, unfortunately you have passed this period. We'll continue providing you the replacement unit as accorded. Thank you for your understanding. Above is the last email I got from customer service. The watch screen failed after two weeks. Please do not waist your money on these watches. BravoXL.
Watches from Alpha Gear are NOT as advertised! Their customer service is non existent. They don’t answer telephones and if you can and leave a message they might email you in a day or two. If you are dissatisfied with your purchase and want to return it they will promptly tell you that you only have 3 days from receipt to make a return. So what happens is that you end up with a product different than what you thought you purchased and then can’t return it. They got your money and are GONE!!!!! Save yourself and buy a quality product from a reputable business, not these guys!!!!!
Hi, thanks for the comment. I do agree that they are very “suspicious” and I have mixed feelings about them and “Carbinox” watches, like maybe they are the same company..! I’m still wearing the watch and it’s still working fine. The battery life last anywhere from 3-10 days depending on settings. It’s nothing compared to my Apple Watch, but does satisfy my need for a watch. Actually, I’ve had no problems with it other than the screen issue, which is resolved by a quick reset. My Apple Watch had to be reset at times too. Thanks for your comment. I’ll be reviewing more products soon.
Received my Bravo series 2 on 10/7 and it would not pair and the HR sensors don’t work. Emailed customer service for a return, auto reply, no further communication. This company is a scam and should be made famous on social media. Now I’m out $100…
Received my Bravo series 2 on 10/7 and it would not pair and the HR sensors don’t work. Emailed customer service for a return, auto reply, no further communication. This company is a scam and should be made famous on social media. Now I’m out $100…
Good morning. Thank you for the comment. I never had any issues with the screen quality. I’m now trying a watch from Carbonic The X Ranger, so far it’s been good. On day 34.
Hi Daniel, We are sorry to read this,
To be eligible for a refund, your item must be in the same (new) condition that you received it and in its original packaging and under the first 3 days of guarantee, unfortunately you have passed this period.
We'll continue providing you the replacement unit as accorded.
Thank you for your understanding.
Above is the last email I got from customer service. The watch screen failed after two weeks. Please do not waist your money on these watches. BravoXL.
They really just RIP people off. Sad but true.
Mine started after 3 months with white stripes on the screen so disappointing
Watches from Alpha Gear are NOT as advertised! Their customer service is non existent. They don’t answer telephones and if you can and leave a message they might email you in a day or two. If you are dissatisfied with your purchase and want to return it they will promptly tell you that you only have 3 days from receipt to make a return. So what happens is that you end up with a product different than what you thought you purchased and then can’t return it. They got your money and are GONE!!!!! Save yourself and buy a quality product from a reputable business, not these guys!!!!!
Hi, thanks for the comment. I do agree that they are very “suspicious” and I have mixed feelings about them and “Carbinox” watches, like maybe they are the same company..! I’m still wearing the watch and it’s still working fine. The battery life last anywhere from 3-10 days depending on settings. It’s nothing compared to my Apple Watch, but does satisfy my need for a watch. Actually, I’ve had no problems with it other than the screen issue, which is resolved by a quick reset. My Apple Watch had to be reset at times too.
Thanks for your comment. I’ll be reviewing more products soon.
Same here
Received my Bravo series 2 on 10/7 and it would not pair and the HR sensors don’t work. Emailed customer service for a return, auto reply, no further communication.
This company is a scam and should be made famous on social media.
Now I’m out $100…
Received my Bravo series 2 on 10/7 and it would not pair and the HR sensors don’t work. Emailed customer service for a return, auto reply, no further communication.
This company is a scam and should be made famous on social media.
Now I’m out $100…
Stay away !!! Horrible screen quality ,
My watch stop working in 1 month
company doesn't have money refound or devolution. ! No guarantee!
Good morning. Thank you for the comment. I never had any issues with the screen quality. I’m now trying a watch from Carbonic The X Ranger, so far it’s been good. On day 34.