Self-checkouts vs. cashiers: Which is better? (CBC Marketplace)
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- Опубліковано 28 січ 2016
- We’re doing a lot of work ourselves that companies used to do for us. But while we’re doing the work, are we seeing the savings?
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God forbid you pump your own gas
God forbid you make your own food, that won't stop you from going to a restaurant and expecting a chef to make it for you.
***** That's exactly the point man. Now you should even make your own food at a restaurant and pay THEM for doing it yourself!!!
Why bother going in the first place? You'd rather waste the money at another place instead of just prepping and cleaning yourself?
There's one born every minute...lol
+Ichiwo Konnichiwa and you were the one born that minute
Jawbreaker1222 a sucker? For not paying a restaurant so that I can stand there and make my own food?
Um, ok...
*Derp*
ikr?
pumping gas? I have NEVER had someone else pump my gas. all you have to do is put it in and stand there... I don't see whats so hard about it
The old women doesnt even put down the locking pin. I wonder if she even knows it exists
I mean, how long ago was that phased out, I've literally never had it happen to me since I can remember (going back to when I was a child in the mid 90s).
My dad used to do it when he was in high school so it ended in late 70's early 80's ish
Just some people are not use of the self service. theres your answer
Well it is Canada they probably get a lot colder than we do over here while pumping
Who the hell uses self checkout for dozens of items. It's really for someone who has 3-4 items
I do sometimes...but it's at my regular store, I know what I'm getting, and can do it in short amount of time
I do it with like 7 or something. Customers at my job do it with like 20 or more.
I do! 👋 I can cash myself out with 30 items faster than an cashier can. And I don't have to talk to anyone.
Some stores have conveyor belts at the safe checkouts. It's not always for small purchases.
@@dichang3 Exactly! And I can pack everything the way I'd like.
How the hell did this guy not notice that $70 Brussel Sprout charge??
He isn't a person who does that kind of shopping frequently at that store. Whether or not I use a cashier, I know what each item costs before checking out because the same scanners with faulty price code data are used by both types.
if you have a couple of things that you are picking up the self checkout is the way to go but if you have a full cart full of stuff the cashier will be a better option that is just my opinion and from my experience
yup agreed
my thoughts exactely
Yes exactly
most self register will have a certin limit you can do 20 with walmart 10 with all other compaines pretty much
Just to clear up a misconception,the scanning at our scan and go registers at any Walmart do not have an item limit, you can scan any number of items.
Faster for me, cheaper for them, and I don't even have to talk to people. It's so perfect.
+akba666 sign of anti-social.
R torontonion I went to buy groceries, not socialize.
+akba666 EXACTLY!!! That's the beauty of self checkout. If I wanted to socialize, I'd go to a pub or something
+akba666 But that's the whole issue isn't it? People these days are burrowed neck deep in their phones. I'm fairly sure you could pick their pockets and paint them orange and they'd be none the wiser till they arrived at their destination. How do you guys not feel disconnected with the world??
+Elistae you are a human. this is why you feel the disconnect. people like the ones you question make me question if they are indeed human. if they are, my bet is they are medicated with anti reps or something.
it's increasingly common to see this reaction toward embracing the disconnect. what do you think texting and caller ID exist for?
to all those silicon lovers, i bid you adieu
Self checkout is an introvert's dream come true Lol I love going in and out of the store without having to interact with a single person, it's wonderful.
I never used a self checkout takes jobs away
Exactlyyyyyyy, I hate dealing with people.
💯% agreed!
lol you keep bending over and they just keep laughing at you like the rest of us reading your post
YESSS!!!!
As a cashier and self checkout attendant, I’ll say that people do come with a full cart of groceries sometimes. I’ll just tell them before they even scan a single item, “it would be quicker through a register if you want”. It’s as simple as doing all of the work yourself versus having an experienced cashier and bagger do it. If you have like two items sure go ahead, otherwise go on register.
Where i live, there are (unfortunately) 2 stores where the staffed checkouts are closed during quieter times
One is a smaller store (with 6 or 7 self checkouts, and only 1 or 2 staffed checkouts), one is a larger store with only 2 staffed checkouts, and i think 8 total self checkouts (4 normal size, and 4 which are designed for larger shops)
And there is one store which i am certain reduced the number of staffed checkouts in favour of more self checkouts (they used to have a total of 5 large shop self checkouts i think, but they now have 10 large shop self checkouts)
It depends on the lines and employees. At the Kroger I grocery shop at, unless you have a BIG cart of items, the self-checkout is quicker and normally there is NO line. Unlike the regular checkouts.
Luckily some supermarkets have both. Cashiers and self checkouts. It's easier to have both options.
Lugia, The Beast Of The Sea or all supermarkets in the uk.
Some ---> All
As long as you have cashiers your prices won't come down. Unfortunately in a cash society cashiers still have a place. Now, in the future, where people start to go cashless, having purely self checkouts will be the way to go. And it's not rocket science. Just scan your items and pay with your card. How hard is that?
@@FrozenFireFreezingSteam So you have already fallen for the spin being used by banks. They want to do away with cheques so they can sack the staff who deal with them, then they will sack the cashiers because there will be no need for them if there is no such thing as cash. Finally they will charge YOU what they want to just for you to pay your bills -- using a bit of plastic only. You will all be ripped off if you let the banks get away with this, YOU HAVE BEEN WARNED.
For now you mean but once too many cashiers are standing around with nothing to do they will be out of a job and YOU will do their job for them for FREE.
Wait, so Cody spent over twice as much by using the self-checkout? ... Yeah, that's nothing to do with the machine. He made a clear error there.
an error that a cashier would be unlikely to make, thus the comparision.
William Steven It was the attendant that punched in the wrong code
Your everywhere
@@HallowqueenCrafting It was obviously his first time using a Self Checkout. He didn't even scan items correctly at first. If they repeated that he'd easily clear it within 1 or 2 minutes.
so now i am supposed to know all of the item codes when i walk up to a self checkout, even if i have to. that means i have to look at a rolodex of items, and do the math on how many carrots i have push the right code in, i don't understand why people want to take more jobs away from people, in a climate where jobs are becoming more and more scarce.
I feel so sorry for the people who have to pump their own gas and use an atm. Whatever will they do?
Luis Uribe be outcast from society for have a low intelect, and instead be transferred to the burden of society for becoming jobless and/or homeless.
And people pressing elevator buttons themselves to ride elevator and people who need to stand themselves infront of the door to open the automatic door with noone came and open for them
I also feel sorry for those people
They're such a poor souls
Ugh I know I always feel so guilty enjoying these self services myself, because I know how much of a heartache it can cause to a lot of people!
... pumping gas 😱 ..
A lot of seniors have a tough time with it, and it causes them a lot of anxiety!
This is the pettiest thing I’ve ever seen lmaooo
Lmaoooo.
lmaooooo
yes!! lmfaooooo
Then you clicked on it
@@annetteslife the actual video is different from the title, thumbnail, and wording used. that's why clickbait exists.
Self-checkouts are good for people who have social anxiety
Spooky
That’s exactly what I was thinking
Then talk to people don't avoid them !
Or when your going to buy something more embarrassing 😂😂😂
...until u need the help of an attendant. Js
Stream Highlights & Fails thanks you just fixed my social anxiety
Does that lady know you don't have to use the self checkout at Walmart? its like an optional thing?
Did you not watch the video?
Her point is that it's an optional thing right now, that doesn't mean it will always be an optional thing though. Companies try to do stuff like this slowly so that there's less outrage from the customers when they go full automation.
it still be like that the diffrence between wal-mart and the rest self checkouts is that there also going to be cashier host were getting self checkouts 6 on one side 4 on the other side... you have two registers with 20 items or less than regluar machines and here the thing half the dman time customer don't want to want to an open lane its too far
*****
So the future is low skill jobs going away which forces more people into unemployment while consumers are forced to do the job of those low skilled workers for no pay and certainly no discount. Basically the corporation just banks the savings they get from not having to hire as many people.
Yes, the future you describe is "wonderful"
base of what do you know anything you speak off Enclave?
Grandma Bonnie can chill with her “do you like working for Walmart for free” crusade. Every time I go to Walmart there’s 2 cashiers open and a line up of atleast 5 people. Sorry I don’t feel like waiting half an hour to pay for two items.
Thats On Purpose Slow And Dumb Too
You get it 👍
Exactly!!!!
There's 2 cashiers and TWENTY to THIRTY cashier booths. Do you not see the problem here? It's not the cashiers. It's the lack of employees because walmart has outsourced customer service to the customer.
You pay either way. The cost of hiring cashiers is passed to customers.
Sample size of n=2 and a trolley of items including veggies for which you have to put a code in, just to prove a point..
Self-service checkouts are faster for most people, because most people who use them only have a basket full at most and don't want to wait around behind 4 people with full trolleys at the cashier.
If they repeated the test with only 3 items each, all of which have bar codes and included the waiting time in the queue, then they would see a very different result.
Someone doesn't know how to use the search button
@@AlphineWolf exactly. Produce is so easy in self checkout
@@jonathanpayne5588 me thinking why are people so dumb lol.
Again we are back to consumers doing their duty. If you use self checkout, you have to be diligent in scanning or entering the correct codes and checking the prices as they show on the screen. If you go to the cashier, do not complain about the line and you should still check the prices on the register screen instead of being on your phone talking or tweeting.
Im surprised there was no line at the cashier's register. That's why she won. There is usually two registers open and a line of 4 people at least. It takes way longer.
luischav3z exactly! If there is an open line with a cashier, I’ll go there, but there usually are 2-3 people in line with dozens of items, so then I go to self-check.
Plus the old lady in front is going to.... write a check.
@@Thingsyourollup For a 10 dollar purchase... I get elderly customers like that often where I work. Lol
Thingsyourollup oh of course darling
@@Thingsyourollup most stores dont take cheques anymore and the ones that still do will make you jump through hoops to use it. I know the bay does not take cheques but will take it if you pay with their store credit card and pay it off instantly. If you don't have a card and want to pay with cheque, your only option is to sign up for a credit card subject to approval,then pay the card off instantly at the till. It's a trick cashiers use to boost their sign ups which Target cashiers don't seem to have figured out yet.
I feel like the older lady just wants everything to be done for her.
This lady doesn't even want to fill her car with gas!
It's called privilege.... But then again, the old lady didn't grow up in the same world as millennials...
Exactly
Decades ago gas pumps were dangerous and required a trained person to pump the gas. We've all seen antique pumps with a glass filled top. Those were truly dangerous. Technology has made the pumps safe and it's better for the consumer if we don't have to wait in line to pay.
+Ted Soto absolutely correct
+Dairys Moreta I know right? Don't know why we do that
You're paying for the products, not the person you're being abusive to serving you
Because everyone’s abusive to sales associates right? You’re ok boomer comment along side this comment shows how ignorant you are. You realize all of this is eliminating jobs.
I work for grocery store and majority of the customers are rude as hell.
@@yodatagz our store tired extra people to watch over the self serve because we needed extra for loss prevention. Its funny that people assume that they just fire someone after installing these machines
@@fluffyfetlocks it does. In capitalistic society companies only care about profit.... they will cut jobs. They dont like to pay. Yet foolish like you r supporting it
@@adampaula1863 maybe in America you have a right to be cynical.
If self checkout allows for me to avoid interacting with another human then I will always pick it
Comfortable in your mama's basement I see!!!!!!!!
DJ Jordan nice projection
DJ Jordan Settle down, you have “DJ” in your username and you’re saying someone else lives in their parent’s basement.
cov-19... i used them more...
Not to mention not having your bread squished and eggs flattened. Or bounce sheets in with your chicken. Groceries are expensive enough without having them ruined before you even leave the store. I like packing my own groceries. I used to be a cashier, I always made sure to pack other people's purchases the same way that I would want mine packaged, but most cashiers don't do that. I also like having my freezer stuff bagged together, my fridge stuff bagged together, my cans bagged together, etc so that it is easier to put groceries away when I get home and cold and frozen items will stay cold and frozen longer. When I go through a cashier, I also put like items together on the belt and they still pack them all wonky.
that's so rude for that lady to go up to someone in self checkout.. tbh I like doing it myself because most of the time I hate talking to people anyways and a lot of the times its a lot faster than waiting in a cashier line.
I completely agree. I like doing the Self Checkout myself mainly because I don't like talking to people and because it goes by a lot quicker compared to what the Marketplace video claims. The guy that was using the Self Checkout in that video had no clue what he was doing with things that involved entering product codes so I thought their test was a bit invalid since they should've went with someone who was more used to using the Self Checkout.
With all these comments about not liking to talk to people there are going to be a lot of lonely people. Being cut off from society is not healthy.
+Bonnie Banks some don't of us don't like communicating with strangers and we still have friends and family
Bonnie Banks some of us have reasons behind us not wanting to be sociable - how would you like it if you had a disability that you were constantly made fun of for of which went over for at least 4 years? Also how would you like it when things have happened in your life that have caused you to lose faith in people? I don't even ask people for help since I no longer trust people. People don't like being bullied for like half of their life no matter what the reasons are.
Maybe you hate talking to people because you didn't communicate enough when you were younger. I read about children being able to go into a store and pay for sweets without even communicating with anybody, and they were linking self-checkout machines with anxiety issues. Interesting, right?
Sometimes introverts like me don’t want to deal with employees at a store 😹😨
Im not an introvert, I just don't like people but i agree
came here to comment that
Especially if I've got weird/really unhealthy things in my basket and I don't want any conversation or any comments about them.
Same. I want to go in with my hood on and speak to nobody. :)
I THINK YOUR A ANTI-SOCIAL
This entire episode read like it was the reason "ok Boomer" was created
The laugh will be on the younger generations when there are NO JOBS because everything is automated.
Zachare Sylvestre what happens when you have a section of society not intellectually capable of performing more complex jobs, and you reduce the number of jobs they are capable of working? How many people in a society have an IQ less than 80? That portion of society is higher than you would think.
@@PonderingLifeToo Idk, I make $75k a year, Mr.Boomer.
@@PonderingLifeToo bruh your proving his point dumbass
@@djjordan1019 oh no progress your 96th only weakness! Can we count how many jobs were lost in the name of progress snd how many more people were having on the planet that are still working?
The only thing thats this make is raising your level of confort and life. You dont have to wash your clothes, dishes, you dont need to ask someone to give you the line on the telephone, you don't have to sew by hand because we invented the sewing machine ... all it does is increase productivity and lower the cost of everything and leave worker to do other things.
Little tip: after you scan an item, press the button that says "Skip bagging". I do all the time, and never have the self checkout thing saying "Please wait for an attendant."
as a self-checkout attendant, that is wrong. do not press skip bagging unless it's a big object. with the NCR machines, they ask for assistance after you press skip bagging 4 times.
OMG, she has to pump her own gas, that's unacceptable😂
I live in Norway, and I find the idea of there being someone pumping your gas quite weird...
Also, I have never had someone pack my shopping bags😐
I haven't seen a full service gas station since I was a kid
In India, the gas station employees only must handle the equipment due to safety concern.
Having our gas pumped used to be the norm. Consumers are doing the work for corporations.
alexkg1 u r lucky, while i hate to make eye contact with the guy at the gas station every week😩
Are these people really complaining about pumping their own gas into their own car??!!! The laziness is real with this one 😂
If people have certain disabilities, I can see having a full service option. I remember once when my back went out on me 15 years ago being grateful for the one remaining gas station with an attendant who pumped. One less time to have to get out and in to the car in extreme pain before getting to the doctor.
Mind you, all the other times I've been fine pumping my own gas.
It was at one time a common service in the US. It got cut because they didn't want to pay employees to pump, just like they don't want to pay cashier's at Wal-Mart
not lazy as pumping gas is no ticket to health with all the chemicals. No thanks, I like to deal with humans and not machines.
What she stated was when it first came out pumping your own gas was a few cents per gallon cheaper. But now it's not. Plus gas attended is a job that gone away another job cut
well technically it's not your product until it is paid for. so why should i have to pump their product.
All these old people literal the reason "OK boomer" exists
Ben Mitchell “you have to learn what’s expected of you on the spot” jfc just learn how to use a computer dear lord
Exactly what I was thinking. This is the perfect use case for that phrase.
When there are less jobs,less people paying taxes into the system and everything automated what are people going to do for jobs? The population keeps growing and there are less and less jobs.
...the opposite is a non-critical mellenial... ;)
@breny3 you are so goddamn right! ;o)
It’s called life. Do things for yourself like don’t be entitled
Aiden Ray welp, guess I'll be digging my own grave.
GQQ GGQ yup same
it just news section.. don't worry much about it...
Jobs! Jobs! Jobs!
Service jobs are about all available for many segments of the working folk.
Well, they pay for it. You have got a confusing idea about entitlement.
wouldn't this guy realize he paid $70 for Brussel sprouts before he paid?
Exactly. If he uses them so often, then he should've known better that he should look at the prices for each item he scanned.
People are just dumb, honestly self checkouts are pretty easy and convenient to use.
Not if he was in a hurry and was nervous.
He wasn't paying for it. He's using the show's list and paying with their money. He might never buy Brussels sprouts.
He was rushing because it was a competition. I'm sure in real life he would notice.
She's putting in her flight number. Of course the machine can't find her reservation. The itinerary on her phone clearly marks where the Reservation Code is. Don't conflate customer incompetence with poor technology design.
When you get it wrong it should explain where it is... good design takes responsibility for user incompetence. Any UI/UX engineer would agree.
@@CanIgetsubswithnovideos-yk1fy trust me at one point customers are just plain dumb. Some people you can even have a human tell them exactly what to do and they won't do it....
Do you expect every passenger can navigate through easily? It is not as easy as you may think.
I think that's why now most self checkouts at many airports are starting to ask full name, so you dont have to read the entire itinerary to find where the Reservation code is (even though everyone knows its usually at the very top). I was able to finish my self checkout for a Delta flight in 2 minutes, instead of waiting for 25 people to finish up who were at the regular checkout.
I’m sorry but we’ve been pumping our own fuel in Australia for ever
I’ve never heard of getting your gas pumped by an employee (in Unites States)
My dad is almost 70 y.o.. He tells me how he prefer to have someone gas for him (i think he just isn't comfortable doing it himself because of possible risks, and i don't blame him, but he still does it himself)
However, if he finds a gasstation with pumping service, he's gonna go to the right pumps. they are rare (i only know of one in my province (Québec)) I simply assume it was way more common when he was in his late teens/20s in the 1970s
the only place i remember getting gas pumped for you was some gas stations in nairobi but theres someone who has a job doing literally anything there 😭
@@zavier3644 Oregon.
Youre welcome
We have been in Canada too (where this show is from). There is still the odd gas station that offers full serve but it's not common. You also pay more per liter to have someone pump it for you.
I love self service, if I could fly the airplane myself I'd do it.
Also this report is very biased and has a wrong perspective on it. It's not so much about more profits as it is about company survival and competitivity. If my competitor is using technology to lower operating costs well he may put me out of business, so I have to get on board. Also If costs go down, prices for consumer will probably go down, it's not like the company just gets a bigger margin, it needs to stay competitive.
So you see for a company it is mostly a necessity to implement these things, not so much an "evil scheme to put you to work" as is portrayed in this video.
Pondering Life , chill out boomer. That will never happen.
Mateo San "prices for consumer will probably go down" bro, why tf would they lower cost of service just to pass on savings to consumer? Nah, screw that, they're increasing their profits.
GQQ GGQ Actually this is key to staying in business, it’s called X-Inefficiency. It’s basic microeconomics, look it up.
I agree on the self service TO A POINT.
Flying the plane, dangerous/complex things, and cooking my food at the restaurant though (for example), I'm happy to have someone else do it. Oh, and dental procedures...
@@gqqggq7127: Competition exists whether your ilk understands basic economics or not.
I love self checkout, I don't understand why there would be an attendant for a gas station- maybe that's because I grew up with it. Refilling your drink is just convenient, automated tickets are extremely convenient, assembling your furniture is a pain but then again, IT'S OPTIONAL! If you buy the cheap furniture, you assemble it yourself or you can go to a furniture store and buy high quality furniture pre-assembled for a much higher price. The benefits are there, you just have to look for them.
I dont have it but oregon does, it helps provide jobs
+Casper xMapop That's true, but think about it, having the machines creates jobs in the technology field. It's cheaper for businesses and that's one huge way to curb the rising costs on businesses without passing the costs on to the consumers. People need to realize that everyone incurs costs not just consumers- people tend to forget or ignore that.
the issue though now days its its all money not who gets what not about fair wages, but eliminating all costs and making the most profit, employment rates are going down and well this is the reason. Companies dont care about the employees. just he money
+Casper xMapop No, most companies care about the employees, sure there are plenty that don't, but most do. Laying people off is the last thing companies want to do, they do it because they have to.
we clearly have different opinions, ets save a fight and say it does good and bad
Gas station attendants? People are complaining that have to pump their own petrol?
I've been pumping my own gas since I was old enough to drive and I have no complaints. This Woman is just a lazy person who wants things done for her.
I love how inconvenienced she was. "Gosh I have to stand here, press a button and hold a trigger."
I think it's because she lived in the 60s, when the gas was indeed pumped for you, so I guess she's trying to preserve the romanticised image of those times and isn't ready accept technology.
In Coquitlam BC you don't pump your own gas, all stations are full serve stations thanks to a city bylaw. I actually prefer it this way. Means I don't need to get out of the car leaving my daughter in there.
+Alsy Technology has nothing to do with it. Its the same tech. What she said was correct. They used to have people do it and then it was discounted if you go to a self serve and they took it away.
Companies do this all the time
this whole video is an "Ok Boomer"
why ? im in my 20's and i can say I will never ever go into a self checkout machine, and people who do so are so dumb, and this video proves it
@@jiladoper2 ok boomer
@@jiladoper2 guess you dont like free stuff
@@jiladoper2 boomer
@@jiladoper2 how are they dumb it's easier and then your bread doesn't get squashed
too be honest self checking is good , but you still need someone to assist that person when they needed and not leave the customers behind.
People say millennials are entitled
I say humans are entitled. Generational warfare is pointless and unproductive.
Well....
And boomers don't realize they made us this way.
Thingsyourollup The dominant species on a planet dominates the planet.
Is she going to Complain about Amazon.com Being Self Checkouts HA HA HA HA
LOLOLOOOOLL
Or ebay too! You have to ship the items yourself. Not the boat or plane
Lol
amazon store is the evolution of self checking, cause it dosen't require you to go to a cash to pay it's automatic
I'm down with keeping people employed. Machines have made our life easier, however I think we forget about the human nature and contact required in daily life.
"SUCKER, you're working for free!"
Talk about ENTITLED!
I prefer self checkouts to be honest. I rarely ever have to wait in line and I can pack my bags my way.
I use a checkout with staff. My groceries go along to the end and as they arrive I put them back in my trolley. Then pay and find a seat where I can pack exactly how I want in my own time. I have a rucksack for "heavy" stuff and the rest goes into two bags of equal weight - one in each hand. da daaaaa.
Where can you not bag your own goods at the cashier?
@@Living4YHWH ikr. I'm pretty sure cashiers would actually be appreciative if you help by packing your own bag. Where I live, self checkouts aren't a thing yet so we have cashiers and baggers. But at times when there's no baggers, you can help out by packing your own bags after the cashier has checked them out.
Yeah man, everytime I go to the restaurant, nobody's here to feed me, so annoying, I have to lift up my arm at every single bite.
They're laughing of us.
just wait till they do away with waiters, then you will be singing a different tune, self checkouts are no different. stop being a fool.
@@demonpride1975 sounds nice. I like getting my own food and drinks. Aka I cook at home just like anybody else nowadays
What restaurant spoon feeds their customers?
@@GhostOfAMachine yeah and do you not understand that restaurants have to follow a strict health code. do you think they can have people that come in off the street touching things at the serving window. that my friend is how people get sick and contract bugs.
@@demonpride1975 Many restaurants have buffets, where people serve themselves. I doubt if there is any more disease transmission there than when you have waiting staff delivering your food. To reduce the risk even further, once you have chosen your buffet items and carried them to your table, you can wash your hands in case there are germs on the serving tongs/ladles.
Lol sanitation engineer sounds so fancy
For many introverts, self-checkouts are more of a non-social alternate option for them. It comes down with what is most comfortable for them. As for some other people, it’s not so much the problem of getting an adrenaline rush from interacting with strangers but more so in regards to privacy. With self-checkouts, a shopper can go through that process without having to be self-conscious about what they’re buying. I feel like even if they are fully aware that self-checkouts can take longer, they would most likely still continue to use that option.
I don't know about you guys, but over here in sweden, the self-checkout solution in supermarkets is really awesome and way more efficient than those shown in the video. Instead of standing there afterward and scanning each product like a cashier, you scan your products and put them in your bag as you go through the store with a handheld scanner registered to your customer ID. Then at the end, you pay and you go without ever having to stand in line and wait. The difference, of course, is that you have to be a registered customer.
Erratic & Static I'm from Massachusetts and they have that system at Stop & Shop...I have no idea how it works though
Sounds awesome
Erratic & Static If you're on this lady's mindset, now you're only not being paid to be a cashier, you also have to pay for the store's checkout machine. Nice.
that sounds great. i don't think they have at stop and shop. i think that is just a price check tool.
That sounds awesome!
pumping your own gas.... really -_- who complains about that.
in my country (argentina) we can't pump the gas, someone has to do it
brunoignaciogi Si, por lo menos da laburo, pero hay mucha gente que se acostumbra y se vuelven re contra vagos
Brony 22 In Oregon its illegal to pump your gas
I'm allergic to gas so I always went to the full serve. Plus I'm semi disabled. So there are valid reasons.
When you are in pain and use a mobility device, you miss full-service option.
I imagine Bonnie has been perpetually ticked off most her life anyhow. What a grump.
As a former cashier, I can tell you, that many stores require their cashiers to scan a certain number of items each minute. Which could be a incentive for some people to go to a real worker, and not a machine.
Personally though, it's not about time for me. I just prefer doing things myself...
Huh. Perhaps this depends on the type of store you worked at. Walmarts for example seem to have endless lines of people. I don't think a customer would prioritize you making your quota though to go to you....that's a warped type of logic there.
In school I was a cashier at a hardware store and this was never the case. They just needed you at cash and available, or facing cleaning the storefront when you had downtime. Customers would go through your line if you had a reputation of being quick and efficient....or if you were the nice guy/girl who gave them a smile and some conversation.
If they have few cashiers and there are lines, it's an incentive to go to the machine.
@@keikairin2038 ~ Because it's quick. Some people want to get in and out as fast as they can. The faster the cashier, the faster they can get done...
@@rogergeyer9851 ~ I understand what you're saying. As I prefer the self checkout myself. I'm not sure Walmart has a "speed policy" for their cashiers. Maybe it's just grocery stores...
Self-checkout is meant for small purchases, because it means that you don't have to wait in a long line.
I love self checkout b/c I don't need no one judging me on the stuff I'm buying...so what if I'm buying a tarp, a hand saw, a dozen gallon of bleach, gloves, extra absorbent tissues, and a book on how to get away with murder ...you don't know me!!!
+Moses Yang LOL
so do the darn lines are so long and some cahoera thinks its fine to start up convos with people, im just lika nah im tryna leave
+Moses Yang and a box of condoms
Until you buy some nasty tasting Doritos, and set it on the damn self-checkout thing and have to set it on the tray to be weighed and the bag of chips are not heavy enough for the machine to detect it, so you push on it, and have to redo everything thing or wait for an attendant that's helping others. Yeah I love these things...
Yup, thanks for supporting the jobless
I like the option. If I have 2 items, I'm not stuck behind granny with 500 items and 50 coupons. It is a bit inconvenient if I have a lot to checkout, but not really that big of a deal. The guy shopper must be completely new to self checkout, since he didn't know produce needs to be weighed. That's the only thing that cost him 4x the time.
And the modern machines clearly spell it out for each item. Whether it's weigh it, count it, find it (like produce), etc.
Being a self-service kiosk provider in the Middle-east, we are fully aware of this scenario. We provide fully automated and highly convenient self-ordering kiosks for restaurants, groceries and retail outlets that work on a "grab and go" basis. The customer needs to place the item on the kiosk weighing scale, and wait for few seconds. The AI camera of the kiosk detects the item and issues the bill. This avoids the barcode confusion.
This is the first Marketplace that I don't agree with. This lady is calling millennials lazy, but it's the millennials who would prefer to do things ourselves. We don't want to have to deal with someone else doing what we can very well do on our own. And there are clearly cashiers at her Walmart. She's the lazy one, and she's essentially harassing people just going about their day.
I don't think millennial's are lazy, but I do think their preference of no contact shopping is making many jobs obsolete and hurting the economy. When people no longer have jobs who will be using self checkouts then?
@@carlam4986 Making jobs obsolete doesn't hurt the economy. If that were the case the world would have ended awhile ago. There are thousands of jobs that used to exist that no longer exist because of technological advancement yet we're still fine. What really hurts the economy is people not being able to get the training they need to continue working because school is too expensive to enroll in. Telling your kids not to go to school and to get a job that won't be around in 10 years is what hurts the economy.
Lol right
Carla Mountenay Don’t think of it as “hurting an economy” maybe things are changing. That’s life. Like a snake eating its own tail.
@@carlam4986 Since when did minimal wage support a living? $12/hr=$1880/month=rent+cheap groceries+bills+basic stuff for kids+no money for anything else, no money to give kids decent education, and gets broke the second an emergency happens. Plus, in the good old days when self-checkout was nonexistent, stores never hired enough cashiers anyway, almost always having only two or three cashiers in a 10 lane store. The problem here is capitalism, not having self-checkouts.
This episode is SO skewed. Of course having a cashier will be faster when you buy a bunch of produce...
Go buy some boxes of cereal and the self-checkout will win every time..
+DeutschMatheLehrer That's the sort of view I have. If you can carry it yourself, check it out yourself.
I thought the test was unfair as well. Not only were they complicated items, he clearly hadn't used the system for that type of item before.
To honestly make a comparison, the test needed to be repeated a few times So he'd be given a chance to learn how to ring those items!
So you can all do the work for free
Marketplace has a tendency to skew episodes or else the show would be boring...
if it was just cereal the cashier could still do it faster.
We have here (in Sweden) a different type of self-checkout, you carry a scanner, which you get at the entrance with a card, and scan each item as you pick it. When you arrive at the payment station you put back the scanner, use the same card in the machine, and pay. No more time wasted trying to scan and putting the item on the table afterwards (which never works when I tried it out), all my purchase is already in my shopping bags...
I love scanning my own groceries because I get in and out of the store much faster and I don't have to worry about some cashier trying to ruin my day...
i like it too i just enter whatever i want for produce no one cares
If a cashier can ruin your day then it's probably not the cashiers
I hate when people use the Express Lane (10 items or less) when they have a full shopping cart of products!
+Richard Feinburg Ive seen people use the express checkout when they have to fully loaded carts with enough food to feed 40 for a month that keep adding stuff when they think of something they forgot and it takes 25 minutes for them to clear the checkout
Some customers are just rude. Where there are clear signs with an amount, most people follow the guidelines. (A couple extra items is no big deal).
I prefer self service, really. I like having more control over how I pack my bags, and how I pour my drinks. For me , it is all about control.
Amen! Im always screaming in my head, 'Dont put the damn bread in first you muppet'
Self checkout is a blessing and a curse
Believe me, I was a cashier for years. Often times grocery stores make their cashiers scan a certain amount of "items per minute". This in turn forces the cashier to go as fast as they can, in order to keep up with what is being demanded of them. Which means, they bag however they want, whichever is easiest, and fastest.
I had raises kept from me, just because I didn't work as fast as everyone else. But, I also had customers specifically come to my register, because they liked how I bagged their groceries.
So I do understand your point about how your groceries are bagged. My attitude was always that, the customers are paying good money, they shouldn't have their items destroyed because of some lousy bagging.
Just know that if the cashier seems to be going very quickly, it's probably because she/he is being pressured to do so by management...
Same i hate it when they put 3 small items in one bag, then add to the fact they do that with the rest of the cart it takes forever.
Until your bread is flattened and your eggs are smashed, I guess the only person to blame is you!
but if you make mistake.. it beconme your fault...
The local H-E-B grocery here, we can weigh and print a label for produce, bulk items, etc.
I am at self checkout for less than 2 minutes.
One of the stores has 15 self checkout stations.
FOR YEARS WHEN REMINDED THERE IS NO WAITING FOR THE CHECKER AT THE SELF CHECKOUT, I TELL THEM I DO NOT WORK HERE.
Overpaying was his own damn fault. If he didn't notice that he was paying that much for brussel sprouts...like, c'mon
It shows the total in big numbers
i agree, the UPC is the same across the board, meaning the overcharge would have been done through a cashier aswell. ALSO you wouldn't be able to see the overcharge if you went through a cashier until you get the bill.
Which wouldn't happen if a cashier were to do it. This could happen to anyone. For me, overpaying is not so much but it gets scanned twice and I have to wait for the assistance... And sometimes it just calls for assistance.
I'm okay with self-checkout. I don't have to deal with as many people.
If I'm just getting a few things I don't mind the self-checkout. But if I'm getting a week's worth of groceries, I prefer the cashier. That's why I like stores that have both
@@Graycata Keep using the self checkout and before long the cashiers will all be CANED! Out of a job yet? I hope so.
@@thegoat164 Exactly then Wal-Mart can save money by us working for free. Think.
@@brysoncherry9884
You think because of self checkouts prices will drop? Well, we will see about that.
@@thegoat164 Price should drop universally for all businesses using any form of selfcheck as a means of cutting physical employees. With all that saves capital we should see it refect in the shelves, however it will like only reflect in CEO pockets. They likely see it as a part of business that have removed completely, therefore they need "rewarded" for their "hard "work"".
I love self checkout. It's super convenient and best of all, I don't have to deal with a person. I like people but I am an introvert so I would rather not deal with the anxiety.
Imagine owning a car and not being able to pump your own gas lmao
Bonnie is the type of person who will complain on anything and everything. Someone who you do not want to be in front of you at the checkout line. Good thing there's self checkouts to avoid her ^_^
aria not really taking jobs.... I always have to run and help guests at self check outs. They constantly need us there💀
Funny, I worked as a cashier and I hate those self check- outs. They are no where near user friendly. I refuse to use them because they do aim to put good people out of proper jobs.
Peak boomer
Cindy Rose De Lumban I spend $12,000 a year grocery shopping, I am not going to do "self checkout" they are there to SERVE ME. I am also giving some H.S. kid, housewife or handicapped person A Job by demanding a real person to Serve Me!
I don't pump my own gas either!!!
These jobs are essential for people to have as their first job, second job, etc.
I would hate to have her behind me when I'm in the grocery store
I am wondering which store did they go, I use self serve checkout in Walmart every time and it works perfectly fun. I can’t stop using it, it saves 10+min when there is a long line up in cashier checkouts
Self checkouts SUCK! We are becoming slaves ton the corporate people. Also destroying much needed jobs. Please look at where this is headed.
@@keithfrench8643 You're just lazy.
Looks like they went to Superstore/Loblaws. I see a big pc sign. And it's clear the guy randomly put in a random code instead of using the search button.
Keith French i really think it’s a company by company basis. the store i personally work at didn’t have self checkout when i started a year ago, and it does now, in fact i was actually trained on it. before we got it, i actually had many complains by the many different customers as to why we didn’t have them. also, i promise the self checkout at least for my employer hasn’t dismissed jobs. in fact they still very much need attending. i’d love to talk open- mindedly with you on the subject if you have any questions. :)
There are long lines at the normal check outs because they replaced them with self check outs. Less cashiers= more incentives to use the self checkout .
People with anxiety and depression and even introverts don’t want to deal with people and it can even cause a panic attack
Thank you!! 👏🏾👏🏾
I wish they'd do a 5 year update on this, self checkout used to be a real chore but the process has improved and it's a lot different now. I'd like to see the difference in time/ tech/ cost for 2020 and beyond.
Have you noticed any changes now? I see longer lines, a cart full of items nowadays. Walmart has an awful wait time. I once had to wait in my car for more than an hour for my friend who had to buy 1 thing. I drove her for groceries. I was annoyed assuming that she was in the checkout area but she said she was in the self checkout line. Bagging under 10 items is ok but for more than 10 items, it becomes an annoying chore.
Sad part is.. more self-checkouts go more and more people are getting arrested for petty theft
If I have like 4-6 things I use self checkout when I have more I use the cashier
Many self service areas are not that hard to use in my experience. If I'm using a new machine, I just take the time to read instructions. Which many people don't like doing....
Have you noticed any changes now? I see longer lines, a cart full of items nowadays. Walmart has an awful wait time. I once had to wait in my car for more than an hour for my friend who had to buy 1 thing. I was annoyed assuming that she was in the checkout area but she said she was in the self checkout line. Bagging under 10 items is ok but for more than 10 items, it becomes an annoying chore.
Walmart is always working really short staffed on evenings shift. with Only one Cashier from like 7pm to 11:pm. Prices on the shelves say one price, and then when they get up to the cashier . Cashier scans items and the item cost 2 X more than the shelf price.
You do relize people move things right
This Marketplace travel budget is *chefs kiss*
Its like Dateline meets Conan Without Borders. They are ALWAYS flying everywhere.
One time I went to this shop and there was only two people on the tills and nobody was using the self checkout system. Especially the older people I've noticed don't want to use the self checkout and prefer someone to scan it for them. I remember there was a very long queue just to be served by people on the till.
What? How hard is it to put gas in your car or scan a few groceries 😂
+kansasfarmwife1 another L for self checkouts
+waverley carr My parents literally used a self checkout for the first time and we accidentally left a roasted chicken at the Super Store as we were leaving and my parents got into a huge fight over it. My mom drove off into the night and I was so scared they would be getting a divorce. But luckily they both calmed down and worked it out and we called Super Store up to get our chicken.
As +kanasfarmwife1 said, it's okay if it's a few, but a whole family can be very tiring and cause more problems than using a trained cashier.
ikr... like you already did all the work picking up the goods from the shelf or wherever and put it into your cart, what is it to scan it yourself? at least you're sure you're handling the way you want to handle it, lowering the risk of damaging the item you purchased...
but then again... it could cause problems for potential job loss...
an older womans husband died and she had to drive wheni her husband used to do all the driving. she NEVER had to pump gas n had no fam to help her at the time. she was so desperate to get groceries she askd me to pump her gas bcz she really didnt kno how. she ws almost in tears but ended up with a smile.
+kansasfarmwife1 what about 5? My family does self checkout all the time easier and just plan faster than waiting in a line
I like getting my own soda because the workers like putting a bunch of ice, and my drink is done real fast
Well you could just ask for no ice, but I almost always forget to ask unless I'm pouring my own drink. All that ice is a rip-off and it waters down your drink, especially when the drinks are already kept cool.
***** I've never heard that, I guess not where I live.
If a place refuses to give me no ice after I ask,....I would walk out and never go back
What I have found in a lot of places is they have a button to push based on the size of the drink and if you ask for no ice you may receive a 1/2 empty cup, the same amount of drink you would have gotten just no ice.
I love self-checkouts and use them whenever I can, saves me so much time really instead of standing in a queue to get serviced traditionally. But again, I'm not speaking of checkouts in the US, perhaps they are no so easy to use
There should still be a self service lane because disabled people do drive. For the most part, I do prefer self handling things, but self-checkout at the grocery is one I avoid. It does take longer if you have more than one or two things or if you have produce and the clerk has to come deal with it anyway.
Like with self-checkout, for gas fillup they had it both ways for awhile. For years, some places always did it for you. They charged a few cents extra per gallon.
Over time the economics pushed it all to being self fill up.
@@rogergeyer9851 I'm not a fan of performing the duties of an employee when I'm not getting paid. You realize someone doesn't get a paying job so that we can do their job for free, right? That's just not right. If I wanted to be a cashier and bagger, I'd get a job as a cashier and bagger...
I personally love self checkout because I'm introverted
I think it would be a good idea to have those self checkouts that turn around especially if the store is understaffed, everyone doesn't have to wait in line for one register.
And the reason the store is understaffed is that they get the customer to do the work. And for free.
We have WINCO in Oregon, they have wonderful produce and their prices actually ARE lower. YOU DO BAG YOURSELF, they make that clear, and they accept debit card or cash. But in the long run, they're open 24/7 and locations are usually HUGE warehouse type places. I'd just rather go there.
It's actually good for when the store is mostly empty too, often times I've went to stores and there was only one cashier open, but a line had formed because it suddenly got busy, so either you had to wait in line behind 8 people or hope the one cashier calls to the back and asks for another cashier to come to the register or hope one of the employees notice the line and goes and runs the cash register. It would be nice when I came to a store in this situation I could just go to cash register in the other row and self checkout my own stuff, instead of waiting.
winco is awsome less taxes then most food stores. here in southern california
No cause people don't apply get real we need 80 people and self checkouts aren't taking people jobs
When they mentioned about the gas pumping part (laughs in Texan)
I usually genuinely enjoy the interaction with service workers. They don’t get enough credit, and I like making that connection with someone who helps me.
What this segment conveniently omits are the long lines at the cashier. This was a dishonest experiment because they compared checkout times as if they were apples to apples. The cashier lines are almost always backlogged with shoppers and there's always that old lady with 100 coupons and obscure items that need to be price checked. Going through self-checkout is a breeze with no lines as long as you don't have a huge load and most of your items have a barcode.
Typically you are right but I have actually had to wait in line at the self checkout at my grocery store.
🤔 "that old lady" ⚠️
And if your like here 10 or so aisles but only 1 open at best with a large line.
The self-checkout having a small-medium sized line
What they really should have done is timed ONLY the checkout process. Lines are an uncontrollable variable, you need to remove those from a study to get accurate results.
Yes but you also have to figure that once everything is self checkout your gonna have to wait in line for those
Extremely inaccurate test. No valid conclusion can be drawn from the timing test.
Ummmm, this is the CBC we're talking about. Useless!
I know right time is not exactly the greatest feature of self checkouts besides once you got experience with it, it will go faster.ni always see new people having difficulties while I get through it fast.
often these things can vary from totally frustrating to 100% seamless, it really depends on the implementation
I avoid self checkout always. I would rather wait in line than deal with "please wait for an assistant" or "unauthorized item in the bagging area". The cashier knows the system and can have me checked out with less stress and issues.
If you do it right you wont deal with any of that. Unless your buying beer or something
@@SuicideRedemption Not even remotely true. Self checkouts (aka job replacements) are well known for their errors and requiring an actual employee who could have been helping you and avoided the problem or corrected it without slowing you down.
@@Living4YHWH yep and the ones here completely break if you have items that don’t fit in the small bag area as it requires you to place every item there and even after they added an option to skip that its got a limit of doing it 5 times before a attendant needs to login every time you deal with an item like that.
I rather do it myself because I'm sure that it's done right. Idc im not an old lady lol
In America, most gas stations have been self-service since the early 1970s.
John Azhderian That old lady is as old as dirt and misses the days of the 50's..
Besides N.Jersey where its still illegal but go on
@Elinor Dashwood Thank heavens!!! We're going to elect him again!!!
@Elinor Dashwood No, I'm good! Keep on butchering children, supporting the slaughter of innocent people all over the world, Those Islamic terrorists are really nice people, they're just misunderstood. You are truly wonderful and kind person. Oh, and also being a flaming liberal, smarter than anyone on the planet. Have a nice day!!
That's a little early. Mid to late 70s would be more accurate. Self-pumps only showed up in my Massachusetts city in 1976, the year before I graduated from high school. That was one pump in the county. When we moved to the midwest 2 years later, nobody had self-pump. Easily by 1982, it was self pump at most gas stations.
I think there should always be 20% self checkout and 80% regular cashiers. A lot of the time, I'm just quickly dropping in to grab something and there's no reason for me to wait in line. But similarly, there shouldn't be so many self-checkouts that people with a lot of groceries need to waste so much time checking themselves out.
I always pumped my own gas. It’s not hard. I work at Walmart. I use the self checkout use Walmart pay in and out. You can even make Walmart shop for you and put it in your car for free other than the cost of groceries.
Self scan has gone so far in the past years.
Oh no pumping your own gas? This has only been happening for decades in America.....
And, they say young people are lazy.....
I guess you have never been to NJ or Oregon they still have full service stations
Well, here (The Netherlands) self service is always optional. You may use it however if you can't figure it out you could just stand in line and waste your time.
waste
+TheBlazePlays Thanks! Will correct it in a bit. Both words sound very similar but have a way different meaning
+Flashyshooter I agree, companies are all planning to get rid of cashiers in all 50 states, and territories by tomorrow...
lol right
Same in the US
I have to disagree. At least at the various Walmarts in the US, it's much faster unless you are buying some alcohol which needs additional verification.
I actually prefer self checkout when I have more than one order, split payment, or have to keep an eye on my total and quit scanning at the end of my money. I am a shy person and get embarrassed if I have to make a special request from a cashier
Why would you get embarrassed by the employee? They get paid to help you, so there's no reason to get embarrassed by them.
Self checkouts are the best invention of the last decade. Don't let cranky old people fool you.
not sure what self checkouts you have, but especially here in Vancouver, they come up with errors all the time, go out of service, and just flat break.
Morgan Freeman I have never had problems like that, and I use them almost every day. I guess it depends on the store.
***** perhaps, the store that I went to was safeway, you?
A Save On Foods. And Target, before they went under.
+Morgan Freeman It's a new technology. Just because it's not perfect doesn't mean we should abandon it entirely. Give it a few more years...
I never think of myself doing a company's job when I'm doing self-service/checkout. As a person who have difficulties in starting small conversation. This self service thing is like a God Sent.
All I do is answer their questions, and put my things on convaorbelt, and pay, thats all. I don't think the cashiers even cares about small talk.
Sometimes if there isn't a bagger, i help put my groceries in the bags
So rather than facing your shortcomings and overcoming them, you've just ignored them and use convenience as an excuse. Don't play yourself.
this lowkey teach me that people don't like to do things for themselves, but pay others to do it for them, even if its the littlest things.
Do it YOURSELF and check every price! If you have downloaded savings coupons, make sure they are properly applied.
The regular checkers usually don't care and scan so quickly that you could easily miss their mistake(s).
Also, get double-sack paper to hold your items, NOT those flimsy plastic bags!
Yes, yes, yes!!! Totally my experience so I can’t agree more!!! But I’ve been using my own reusable bags for years now.
That lady is just lazy, pumping gas isn't hard. Neither is scanning your own groceries. You have the option to pay more for someone to pump your gas and you also have a choice to go through the register line
Just wait till your ''lazy'' arse (quoting you here) gets to old age. Have some consideration and respect.
Maybe where you live you can pay more to have someone pump your gas, but I've never had that option.
Clearly you don't eat a lot of veggies and fruits.
In most gas stations where I live you don't have the option to get the attendant to pump the gas unless they are disabled
nityking1 where should people work
In Britain we always pump our own PETROL. What's the problem?
Yes because you grew up doing that. Until they make you do something else to cut costs that you then might mind. Companies aren't cutting prices at the same rate as they're cutting costs.
Arielle Yousician
George Carter Productions - some people hate doing it. I don't mind doing it, though.
George Carter Productions where I live in the U.S we pump our own gas. it's not all of the u.s I think it's a state by state deal
I prefer to pump petrol, top up the radiator water, check and top up the motor oil and pump the tires myself but I have no issue with anyone who prefers an attendant performs these tasks for them for whatever reason.
I also prefer to use self-service banking machines, unless they do not work well due to poor maintenance.
However, I limit my Internet banking as much as possible due to exposure to online security risk. Whatever Internet security I may have installed on my computer is just as good in protecting my login and password as a condom is as good at protecting one from contracting a sexually transmitted disease, especially if the condom bursts, whilst in action, both one and one's partner are exposed, especially if one of the parties is promiscuous.
Well, the Internet is a rather promiscuous place..
I totally enjoy going to a cashier, I like the personal interaction.
I just wanna say that I’m from Vancouver Canada , a pretty expensive city that is in the upper 100 most expensive cities and I’ve never seen somebody not pump their own gas?