The golden metal part where the screw screws into is broken on mine 😅😅 Otherwise it's fine other than I had to turn down the processor usage to 97 perfect to prevent it from overheating to 90 C for ANYTHING And I'm just like bruh
@@cuddlingteddybears Same problem....right side hinge broke suddenly Im from India and there are no MSI service centers near by.. I tried giving to some local service shop they also couldn't find the part so now im using my laptop with one broken hinge being very careful everytime i open the lid
The left hinge mount on mine broke clean free a few months ago. I’ve left it sitting open ever since, but I’ll try this epoxy fix after I loosen those hinge nuts… Seems to happen to every MSI laptop eventually.
Thank you so much! I'm 11 and my MSI GE66 Raider broke its hinge. And an eBay seller told me I something for $400. My mom is very happy we found you and we subscribed good luck on reaching 100 subscribers.
So to my understanding MSI doesn't consider this as a manufacture defect, so they don't cover it under warranty, and that also means they won't make a recall. They're ripping people off, you can make a case that it's a low form of theft, people aren't getting what they paid for and MSI knows they're doing it as they have several models with the same issue. My girlfriend got the GF63 and her frame broke right above the hinge, I was able to brace it with aluminum tape and straight sections cut from bobby pins (which are spring steel). Also, her battery needed replaced after a year because it swelled, the batteries are known for doing that in MSI laptops and with this issue you run the risk of your house burning down. They might give you good specs but you're getting a very sub par frame and shell which they won't recall, and they won't even recall the far more disturbing battery issue. Needless to say, I will never consider an MSI laptop after seeing this, I will recommend against them.
My laptop's hinge has just separated from the back metalic cover of the laptop, I never expected that such an expensive laptop would have this lame problems.
@@JozehOzorio same i think it’s lenova because I have a newer model and it still does the same thing and on top of that because of the stupid hinge my lcd broke too.
My brand new MSI had massive screen bleed when I got it out of the box. I contacted the company I bought it from and they said that there was no way for me to prove that it wasn't me who broke the screen when I took it out of the box. If I wanted a replacement I'd have to send it back to them and they'd send it back to MSI for testing. This would take from 2 to 4 weeks. I was also using the laptop for work purposes, so couldn't wait 4 weeks for a replacement, so I tried to deal with the screen bleed myself. Through lots of squishing and pushing, I got it down to minimal levels (although it's still there). 4 months later the hinge broke. 3 months after that the screen started to defect further. I'm now 23 months after purchase and the hinge is so screwed that the screen pulls away from the laptop and the bottom layer of the laptop cracks off. I'd give my laptop a month, if I'm lucky, before it breaks completely. For the amount of money I spent on this thing, 2 years is a terrible life span. I will never buy MSI again. Horrible construction. I have a newer version, the GS75. So this issue has still not being addressed 4 years after this video was made.
@@1995pawan The screen itself doesn't need to be replaced. You just need to replace the lid. You remove the screen from the old lid and transplant it into the new one.
It's shocking the hinge is a problem on so many models. You would think they would improve the design as they must be aware. My laptop has the same issue. I was talking to my landlords son and his msi (different model) has a broken hinge too. 100% this is my first and last msi and I hope my word of mouth to my social circle loses them potential sales too.
Never again will I buy a MSI Laptop! How can a laptop be so exspensive and have this flaw! Laptop was in mint condition after 1 year and this happens damaging my whole screen bezel. Smh.
I remember having I think it was a HP with a extended warranty though for like $129 and they sent a tech to my studio to fix it on the spot. I wonder now if I would have purchased the extended warranty from newegg where I bought it would that option had been given to me. But just researching this issue it was like wow. Way to many people having the same issue.
Wooooow thanks for that comment!!! I came here cos my new laptop had this problem and i couldn't believe a new expencise model could be so badly made. I saw your comment and googled it. My model is part of the lawsuit. I am totale going check up on that! THanks for the info!
What a joke £1500 laptop Ge62 VR and awful build quality i have overheating issues, hinge issues, spacebar not registering issues, speakers not working loudly, fuck MSI i will never buy again this problem is massively widespread
absolutely!! im really glad to help.....for anyone to buy this laptop the cost is an arm n leg, yet MSI fucked us ALL.....we are in this together!!! so we MUST FIGHT TOGETHER! :D
@@robotnik9600 SAME OMG and the service centre lady had the GALL to ask me what i did wrong with the laptop. they say it will take them 3 months to send to Malaysia and to check first if there is FOUL PLAY. like wtf this laptop was just 2 months in
Thank you for this! Exact same thing--broken left hinge--happened with my MSI laptop. I've learned my lesson. No more MSI. The problem is ... you only find out about these sort of issues AFTER they happen to you. Reviewers never mention them. But I will tell everyone I know: Don't buy MSI.
This happened to my 4 month old laptop. What an utterly stupid design. I have been extremely happy with the laptop up to now. It is still under warranty so I suppose I should send it back but I don't want to be without it for 2 months while they decide if they will repair it or not. I will probably fix it like you did I will probably make an upgrade to the hinges while I do it.
Oh man, this pains because I stretched my budget way too much to try and keep up with university software demands. So I went and bought a $2800 MSI g63 Raider ordered to top specification. And my screen snapped at the hinge this morning, spitting out splinters of plastic. MSI.... I'm already up to the gills in bills... why do you have to make a panel that lasts 3-12 months?
@@hello.gumption oh ok then AUD prices are fucked up. I can get you a 1.6k$ CAD (shipping included) on special lenovo 8 core ryzen with 16 GB an 512 SSD, for up to 2.2k you'll get a dedicated amd or nvidia card in there too with 32 gb ram if you're lucky and 1tb SSD
Definitely disappointed with MSI build quality, what high performance laptop would you recommend over an MSI?? Right hinge on my GS73 Stealth 8RF broke after 11 months.. Countless other issues as well, thanks for the fix for this one!
@@mahmoudtarek5080 I bought an msi laptop 5 years ago and 1 year after I bought it the hinge just completely went to shit. A couple of the keys are fucked up too and the battery won't charge, can only be powered by being plugged in... still salty about it and I'm never buying an msi laptop again lol
I have a GE62 Apache and spent a couple hundred to get it fixed the first time around. They replaced the shell casing for the monitor but the hinge was still too tight and ended up breaking again after a year or so. I took it to another computer repair store and they quoted me over 300 bucks to fix. I got fed up and looked up how to repair this problem myself. I'll update with how it went.
@@bog4240 Nah it's not a piece of shit, I shoudn't of said that. I ended up fixing my problem and just air cleaning my whole system with compressed air. Its a really good laptop. Had it for almost a year soon
@@ChrissyWorks so like I should get a yearly vacuum clean for dust and shit and it'll be fine? Just placed an order for the gf65 hope it runs well haha
I will never ever buy an msi laptop again. i have the gl63 8rc with the same problem. I want to try what you did to fix it. But i don't have the tools and i don't know how to put back the bezel. I think I'm just gonna head to a repair center and explain them the problem and what to do. It seems lot of people had the same problem since your video has more than 84K views !!!
Ugh, adding my hinge complaint to the pile. I bought a GE75 raider at the very end of 2020 and within about 12 months of use, the plastic hinge cover completely shattered, both the front and the back. It was completely busted, and while the main metal part of the hinge remains connected to the bottom of the laptop, the connecting screw must have flown out when the plastic shattered, because that part is completely gone. Because of this, the screen is no longer stable on the right side as there's no structure to connect it to the base of the laptop, so it's wobbly and droops down to the right slightly. The exposed metal hinge now sits behind the screen, completely useless. Since warranty had expired by then and I absolutely did not want to deal with MSI's customer support and fees required for repair, my broke ass taped the bottom of the screen so that it's connected to the base of the laptop enough so that it stays upright. It's jank and a poor solution, but as the left hinge is-surprisingly-still properly in place and functional, this provides enough stability for the screen to remain upright. That being said, I refuse to close the damn screen at this point out of fear of causing the left hinge to shatter, so it's never leaving my apartment now and remains just a glorified and horribly shitty desktop! Just trying to hold out until I can get myself a desktop to replace it. These "gaming" type laptops aren't worth the headache. Although the MSI GS70 Stealth I used to have did not have any hinge issues, it did eventually start to fail with excessive overheating, keys breaking/falling off, slow booting/loading, etc. Hell, the Lenovo G series laptop-that I had over a decade ago-also had a hinge cover shatter, so it's not even just an MSI issue. Such a rip off paying for gaming capable internals when the externals aren't of the same quality.
This worked well. The loosening of the screw shaped hinge on one side, plus glueing it up came out perfect. Just one problem, after doing the repair the wifi reception on all wifi signal is down to 1 bar or 0 bars. I'm guessing there is an antenna wifi cable around the border area and it has been damaged during the fix up .
I'm also a member of the broken hinge club, raider ge75 bought middle of 2021. Used gently no drops or any mishaps. So the toughest thing for me was getting the screen bezel off I used two medium guitar picks one screen the other on the opposite side and worked it around. Next hard part is loosening the nuts without a small box wrench. good luck. Thanks for this video!
Left hinge also just broke on my GE73. Funny thing - I was using my trusty old Toshiba i5 for 10 years up until a few months ago and that NEVER had any issues like this. Still works just is kinda slow for any sort of work and defs not for games. Not sure about MSI after this :(
@@alizafeer101 Salaams Ali, ive used epoxy on my left hinge as well, mostly following the video and its been fine ever since. The problem was DEFINITELY that the hinge was screwed too tight and the plastic around it just cudnt handle it. Ive loosened it on both sides and epoxied the left side and its been giving no issues. Also not sure if i'll get another MSI, I do still love the brand tho, but my one keeps heating up with games like GTA or CYberpunk etc and the keyboard gets hot and the fan gets quite loud. Do you experience that as well? I might save up for an Alienware nexxt time.
@@thesuperdummy yes i do experience heat ups. Temps easily go to 96 98 on these games. I hate their heating solution as it's not helping at all. I have changed the thermal paste as well. What i do now is i use throttlestop to undervolt my cpu by -190mv. That keeps temps around 91-92 max. You should do that too to prolong cpu life. Gpu seems to hold steady at 84 mostly in these games. Its the cpu thats problematic
@@alizafeer101 thanks bro. I'm gonna try that. It burns my fingertips sometimes but I use a separate keyboard now. The fan noise is ridiculous tho. Im not impressed with the cooling either. Cooler boost seems to help but it's louder than my car. I'm gonna try Undervolt and see how that goes. Thanks for the advice mate.
Got mine MSI ge73vr 7rf with 1 year and already broke the left hinge 2 times and I sent to warranty 2 times. What I don't understand is why they continue to tighten the hinges if they will broke. So I got mine back yesterday and I already losen them and now it is pretty smooth. Huge blow by msi. Thanks buy this video man. Worth it.
I just bought an MSI GF75 Thin a month ago while it was on sale. So far my expectations highly exceeded until I found about the hinge-problem. I immediatly took a closer look on my product if the hinges are too tight and my fears became true. It already makes small crackle sounds no matter how soft I try to open/close it. Good thing for me tho is that I´m mostly stationary so I can leave it opened up so that I barely have to transport it anywere, safing some usage before it (hopefully not) breaks. Nontheless, it sucks so hard if you also plan to actually travel alot with such a machine. In my case, I´ll wait until the warranty wears off so I can make the fix of yours as a first step of enhancement/improvement since I plan to use my machine in a long term (at least 5 years with casual play only). Until then I improvise on how I open/close it without breaking.
Same, my left hinge broke after 6 months of light use, and it is definitely from the weight not being spread out, also part of the black on the side of my screen also popped out a bit, it is a pain.
Thanks for the video. Repairing a GE75 Raider. I am using Devcon plastic/steel epoxy. Going to apply it twice. 1st behind the hinge itself and then clamp. After at least 16 hrs. apply over the hinge and fill in open areas. Should do the trick. I also invested in a set of Metric mini and SAE wrenches from Amazon. I fix everything around this place so the $20 was worth it. The nut size on the hinge was 5.5 mm. You can't get a mini ratchet on the nut because of the design. I tried the needle nose plyers but the nut was so tight I couldn't budge it. What a small hinge assembly for a 17 inch screen. Terrible design and Costco should be ashamed of their refusal to make things right for their customers like me who have been a member for 20 + years.
If I may suggest to anyone who owns this laptop to RE-enforce those NOT YET broken hinges with some cement and OR reduce the swivel tension to prevent this from happening in the first place! I think if you do that you will most likely NEVER experience this in the first place.
I've got the GS73VR, and my left hinge has broken in the exact same way. Thank you for posting this video. I did not know how to remove the front bezel.
thank you man. I was very much glad that there is a solution to this annoying issue. It is frustrating to pay such amount of money for a laptop that breaks down after just a couple of months of light usage, truly i did not expect that. I appriciate your video it gives me a level of comfort to see some solution to my problem
The design is still shit. Just had a customer come in with a Stealth Thin GS65 where the stupid plastic at the back of the hinge broke/split. I've used one myself for some time and the plastic always came loose and I needed to click it in place. Probably the customer didn't see it in time and just split while opening the lid.
@@dorcasa.8140 I used a wrench to loosen the hinge enough so it moves up and down without as much resistance as it built up before the hinge broke, then I followed this video: ua-cam.com/video/MDlndFcjq0Y/v-deo.html to apply JBWeld to reattach the hinge to the monitor housing. Good luck with yours!
My hinge broke on month 13. This is simply unacceptable and ridiculous. This is an obvious defect from manufacturing/poor design. I think we need to band together and start a class action law suit!
So I broke the left hinge about a year ago. It’s a simple mechanical fix but now the screen display won’t turn on or anything when attempting to turn it on. Any help?
I just bought a second hand ge 72 2qe. Left hinge broken and screen not working, So... it may be the video cable, check the screen with a pro ( because he has the tools to check it ) or if you have a extra cable or screen you could check it
My Apache Pro broke hinge completely off. I’m trying to figure out what parts I need to fix it. Possibly a whole new screen bezel, plus the hinges 😔😔 I called their customer care, they new it was a problem, but refused to help in any way. $1700 mistake. No more MSI products for me
Tunahn yes. It seems like they all break and MSI won’t fix them. The weight of the screen pulls the metal threads out of the plastic around the back of the screen. It started popping a few months after I bought it, then about 6 months later, the screen broke loose on the right hinge. The part to fix it off eBay is almost $80 shipped from China. And then the whole computer has to come apart to get to the hinges. I would definitely consider another brand if I were you.
Literally my situation right now man. The left frame is bending and I can’t close the laptop or else the left side’ll pop off completely. Gonna hit up a guy who’s fixed my laptop in the past and hopefully he can do it.
@@mdjd.8893 I have the same situation. I'll probably fix mine this weekend. Im just not too sure how long a good quality epoxy will last. or if the bezel will break when i try taking it off, or if itll look nice when i try putting it back on. I don't think i'll ever buy another MSI laptop again.
I will say that even with the hinge issue I have been quite happy with the 3 MSI laptops I've purchased. My first one broke the hinge in month 5, but a call to their support had me ship it to them, at their cost, they repaired it and shipped back in less than week. It just broke for the second time, 3 years later....loosening the hinges is a great idea. Wish I would've known about that 3 years ago. Thanks for the video!
broken hinge as well on GE75 Raider with light use 14 months old, extended 2 year warranty by Costco would not cover as MSI wont admit that it is a defect covered by warranty per Costco (not certain who is giving me the runaround here) Nonetheless, I appreciate the video so I may repair this on my own. Understand potential design flaw, those things can happen. Its the miserable customer service from potentially both companies that is criminal and even if MSI changes design their uncaring customer service will still be the same. That should be the lesson to all of those that post replies that the design has changed.
Same with me. MSI GF75 thin 8RC (bought it on 2019). 7 months of use. They fix it and today, 11 months later it's feeling like it's going to broke again. Also, the trackpad is not where is supposed to, I DONT RECOMMEND THIS LAPTOP!
When I took it to the store where I bought it they told me that I was unfortunate because it only happens like 1 pc of 100, and I was like ok fix it. Now I'm reading this and realizing how they cynically lied to me.
Hinge just broke on my 3 year old GS63, just read through some comments, and now i feel quite lucky the thing didn't break sooner. Terrible build quality, not only on the hinge, but overall.
My MSI GS70 hinge broke aswell and the screen was almost hanging off. I drilled through the holes and bolted the hinges to the lid, then grinded the end of the bolt off, and put a wrap around the lid. It looks great now and works brilliant.
GE72, my laptop has been amazing, the left hinge was loosening though, thought nothing of it... and tonight, it snapped. It's been through a lot. Thanks for this video. Wish me luck.
I got this fixed once and by MSI and after about a year it happened again! Why make such a bad design? If I close the laptop the whole screen will rip out!
I've had mine since 2016 and it just now broke. Got a new top cover, just getting ready to replace it. What happened with mine is the plastic around the threaded metal screw inserts broke away, so I am going to see if I can reinforce it and maybe it will last until I get my new notebook... Mine was too tight when I got it and I immediately loosened them a bit and maybe that is why I got over 5 yrs. out of it. Overall it's been a great system but it is time for a new one.
Had my MSI GP73 Leopard 8RF for just over 4 years and my hinge just broke. First problem I have had with the laptop really. Gutted. I cannot afford a new laptop. I've fixed hinges on some of my other laptops so hoping I can just glue/chemical bond it and loosen the bolts a little bit and it will be fixed. Fingers crossed.
@@rotatorcuffs8140 ok. Still going on that laptop although the other hinge has loosened off quite a bit now so the lid isn't as rigid as it should be. Could do with tightening it all up again but don't want to risk it now it's too frail and will probably just break.
I just fixed mine. I took too long to fix it and broke both hinges, the display wouldn’t stand anymore. so I got some polymorph and after loosening the hinge bolts I covered them with that plastic and stretched about 3 inches up. works like a charm but say bye bye to the display frame, i had to strip it all. Its so annoying that such a good laptop has such shitty hinges. And they wanted me to pay 300€ for the service to fix it
Thanks for this video! I have a GE72 2QF that has had the hinge freeze and front bezel crack twice. The first time MSI repaired it (quickly) under the factory warranty, but the hinges froze up two years later and the front bezel cracked, so I had to take it on myself. Two Notes: - If you loosen all four screws on both hinge brackets you can remove the back cover and get to the hinge nut with a small wrench. - I didn't want to use epoxy to repair the brackets because I was worried about cementing the screws in place. Also, 3x wires for the monitor run under the left bracket. Instead, I placed a 3/4" binder clip around each bracket once the bezels were back in place. The binder clips compress the bezel and brackets, taking the load off the spot where it cracked. Once the binder clips are in place you can remove the metal handles and leave just the black clamp in place. A bit of electrical tape keeps it from popping off. It's not pretty, but it's completely reversible if I ever decide to replace the cracked bezel. ETA: example 3/4" binder clips: goo.gl/nE2EBt
Man you're awesome. my 2000$ msi faced the same problem after a few months and the warranty refused to fix it, this is the 2nd msi laptop i get with the same issue. thier design is the worst. But yeah i just fixed it finally cus of your video, thank you so much
awesome!! kudos on the repair job!....mine still holding....but honestly i hate this fuckin machine now....everything is braking left and right.....SD card is not working half the time...and now the Ethernet adapter is not showing up anymore, plus i already replace the wifi since the garbage KILLER wifi could not connect to a modem 10meter away......FUCK MSI!!!
@@trualpha yes it has problem in hindge. It is too hard and it breaks out. You need to get it fixed. If not much damage is done than fine otherwise some money is needed to spend. For faming its good. Dont buy for productive work like code as it has weired layout keyboard, pathetic touchpad.
WHAT! THAT MAKES NO SENCE!!!! I hate that kind of work ethics. Fuck that! I get a Windows comp cos I hate that kind of Apple mentality. BLEG! That is the last time i get an MSI!
mine broke like 2 hours ago (left one) model GE73VR, I wanna try this on my own but I don't have the tools nor glue to do it. Btw the metal thing (don't know the name of it in english) at 4:05, do you have to leave it the entire time while the glue is drying? I am still not feeling 100% sure to do this but I am even more "unsure" to send it to MSI or a repair shop...for some reason I wanna try it myself
@@spipu3572 I did...but it was destroyed! I think the best solution would have been just order new lid and replace it entirely, maybe I will do it in the future but for now works with this method
Update from my previous post: Today I managed to repair my GE73VR. Take out the bezel is not such an easy task. Mine was glued around frame with thin double sided tape. During bezel take out must be very careful and best way to do it, use a hot hair dryer gun. More heat you supply more easy to unglue from frame. In the lower part of screen where MSI logo lies, bezel is clipped with small plastic edges so pay attention during unmount. Same on the left and right down edges where tight bolts are located. I had a minor problem on some spots of the LED frame. During bezel take out, I accidently also removed the black sticky frame tape protecting the LED screen around. This is not a big deal as you may apply later black insulation tape (PVC Electrical). If you don’t then you will face white light leaking from those spots where the tape removed and will be annoying during screen operation. Do not forget to remove the old and reapply new double sided tape around bezel as the old tape won’t result same grip on bezel and was already destroyed during removal. Now, in order to proper repair the broken part of the plastic hinge, I removed all screen frame (4 left + 4 right small flat head screws) and I applied two part adhesive glue as the video but only where the broken part was and also on the back side touching the screen frame. I was very delicate and I took my time to apply the glue as you should be very gentle on what you do. Do not apply to much glue as this will result with a thick joint and later bezel will not stand on properly. Using this technic, allowed me to screw back the frame (after 24 hours) and let no gap between the bezel and screen. Keep in mind, my hinge broke on left side where screen and web cam cables are passing next. Let it dry 24 hours as mentioned and then you should be able to mount back the all screen frame. Do not forget to let loose the bolts on both sides as mentioned on video. If don’t then expect soon a new brake in hinge. Good lack and too bad for MSI to supply (as realized) all series of laptops with such a bad construction. MSI should had correct this problem from early models and not let it appear again and again in all future series. By the way, time of repairment was around 5 to 6 hours total but I was too slow and careful on what I was doing.
Good job on ur fix dude!! u did good and also pointed out some issues that i encountered as well but did not mention in my video. Very true that the double sided tape AND the black plastic gets damaged when pulling off the bezel, unless perhaps using a heater gun or hairdryer to heat it up but i did not want to do that, to avoid damaging the actual LED. anyhow the simple solution to all that was to head to hardware shop and get a small roll of 3M double sided adhesive tape. Once i removed the old tape and cut out the loose black plastic on the led, the Bezel with new tape stuck to the screen like new, if not better with absolutely ZERO light leakage.
@@Lamineth you mean the gs65 just broke from normal opening and closing? did the hinges feel tight on your laptop or was the lid easy to open/close? also, where do you bring it to fix? thnx. PS: even though it's broken, does the screen still support itself for normal use?
I have a GS72 I brought it second hand off ebay about 3 or 4 months ago. My left hinge is absolutely fucked now. It's only just hanging on. I have no idea how the thing was connected in the first place, I didn't see any missing parts. Although I did stupidly drop mine off a bunk bed onto the bed below. Only this time I recklessly fucked up the aim and it bounced to the floor. Really should of just carried the thing down.
Right hinge +1.... for me there is something blocking the way and I could not loosen up the screw nut, I have to grind away the stupid thing to loosen the screw nut. Luckily for me my computer didn't suffer from permanent damge. My laptop is GL75. Thank you for your video.
After 2 yrs of owning GE72 the hinge broke the laptop's casing. I cant even close it now, in fear of damaging the screen. When I checked it the plastic part from the case that connects to the metal hinges was broken.
j b have you found a way to fix it?, I’ve had my gl63 for around 6 months and the right hinge is having the same issue as yours and I don’t wanna close it and damage the screen
I have a GE73VR 7RE Raider.. The left hinge broke within 11 months. Got it fixed by the supplier. A month wait. I wasnt the only one having that problem according to the tec. Now after 5 months, it broke again. Now its just on my desk. 2 of my friends bought the same laptop about the same time i did. One is dead, motherboard problem, the other has battery issue. 100% to 0% within 1 minute. This is the last time im going to buy an MSI... I've had laptops that lasts 5 to 10 years.. ACER brands...
I'll never ever again buy MSI laptop. I had the same problem with GE72. I also had problems with touchpad buttons. They've just collapsed after some time.
There is not one Laptop manufacturer that has some type of Achilles heel. It seems the MSI GE range has hinge and fan problems. Great video and thank you for sharing. Finally i can fix my GE72
@@MysteryMan159 my hinge bolt is too tight to loose it, tried with greasing also but it didn't worked. Planning to use some epoxy as my hinge threads are broken(may be I will use jb weld epoxy).
Thank you for the this video, I sent my laptop to MSI twice for the same exact issue. Now I can't send it to them because it's hard to find parts, but I will try what you did on my GE73 and hooping that will resolve. It thanks for the tutorial.
Me too. $1200 17" Raider. Hinge broke after 14 months and the surrounding plastic shield shattered into a bunch of small pieces. Costco added another 12 month of warranty, but they said that MSI said it's not a manufacturing problem, so they won't cover it. Unbelievable. MSI has had serious hinge problems for years. A laptop expert examined it and said the hinge problem is definitely a manufacturing and design problem. I talked with MSI and asked for an estimate of cost to fix it - they wouldn't even tell me that. Never buy MSI again.
I have an GL75 I bought 1400€ for school use The right part broke yesterday while I was closing the laptop Really a shitty design Plastic on a metal hinge
Definitely, thats why you should use wax paper or tape or something to layer the pliers so they don't get glued. The pliers are definitely a good idea tho.
put anything u want...i just suggested to do that so ur clamps (if metal) dont scratch or damage the front aluminum panel. something wooded is probably better as long as it is hard.
I'm rolling with a broken hinge like this for 3 months ... I have to repair any time now ^^ Going through the comment section feels like everyone who bought this laptop have the same problem. German engineering quality eh ? oh btw this is my third MSI laptop of which 2 gaming but probably last ...
Thanks so much for the video and the information. I have the same problem with my MSI Stealth Pro GS73VR . I had it 14 months when the right hinge crumbled. I devised a fix but I had to keep the lid open and suddenly after owning it for about 19 months, the left hinge just crumbled to pieces. I am afraid any of the options for a fix that I have seen on UA-cam do not offer my hinges a fix, the plastic is crumbling up the backside too. I will never purchase another MSI product. This is crap! Does anybody know, If I take the screen off, can I still hook up a monitor without a problem??? This is so sad to spend nearly $2000 on a what was supposed to be a Professional level gaming laptop to have it fail in such a ridiculous manner.
Same here, hinge(s) have broke 3 times in 14 months. Next time the cost is on me as the consumer. I don't understand how the manufacture can force this poor engineering issue upon us as the consumers. I purchased the MSI GS73VR STEALTH PRO-033 for $2499, you would think a notebook costing $2499 would have some quality control or a manufacturer who would stand behind their obvious failure to make an acceptable hinge. Can you say Class Action suit!
www.classaction.org - Go to classaction.com and place a formal complaint regarding the MSI hinge issue (poor engineering issue) to protect yourself as a consumer.
They sell a adhesive spray at auto stores, the streangth of the glue is a 2 out of 5 (its yellow spray by 3M). It is heat resistant, and the adhesive is not strong, so if you ever got to peel it off again, its not a problem, and it still holds.
P.s. grab a cotton ball, rubbing alchohol, clean the bezzle and spray the the back side of the bezzle not on the laptop. The spray is a bit messy, but clean up shouldnt be a problem, if its just on the bezzle.
ya all it fine still...2 months later n laptop is like this bs never happen. Its a solid fix. just MAKE SURE!! not to lift the laptop by the lid...i mean like picking up the whole laptop by grabbing the lid. I think that was the biggest reason the pathetic MSI design broke so fast for me. I pretty careless with my shit....anyhow good luck with ur fix dude...be carefull not to put the cement on the screen!
The left hinge on my Prestige 15 broke after about a year of having the thing. All I can say is thank you for this video! I've got my laptop back together, for now...
So we're all just having the same hinge problems?! My God!!
The golden metal part where the screw screws into is broken on mine 😅😅
Otherwise it's fine other than I had to turn down the processor usage to 97 perfect to prevent it from overheating to 90 C for ANYTHING And I'm just like bruh
Seriously
@@cuddlingteddybears Same problem....right side hinge broke suddenly
Im from India and there are no MSI service centers near by..
I tried giving to some local service shop they also couldn't find the part so now im using my laptop with one broken hinge being very careful everytime i open the lid
@@cuddlingteddybears where did you find the replace part??
The left hinge mount on mine broke clean free a few months ago. I’ve left it sitting open ever since, but I’ll try this epoxy fix after I loosen those hinge nuts… Seems to happen to every MSI laptop eventually.
74k views so a lot of people have this problem. Fuck MSI.
Thank you so much! I'm 11 and my MSI GE66 Raider broke its hinge. And an eBay seller told me I something for $400. My mom is very happy we found you and we subscribed good luck on reaching 100 subscribers.
So to my understanding MSI doesn't consider this as a manufacture defect, so they don't cover it under warranty, and that also means they won't make a recall. They're ripping people off, you can make a case that it's a low form of theft, people aren't getting what they paid for and MSI knows they're doing it as they have several models with the same issue. My girlfriend got the GF63 and her frame broke right above the hinge, I was able to brace it with aluminum tape and straight sections cut from bobby pins (which are spring steel). Also, her battery needed replaced after a year because it swelled, the batteries are known for doing that in MSI laptops and with this issue you run the risk of your house burning down. They might give you good specs but you're getting a very sub par frame and shell which they won't recall, and they won't even recall the far more disturbing battery issue. Needless to say, I will never consider an MSI laptop after seeing this, I will recommend against them.
Jesus christ mine has the same problem, did everyone with this laptop break the left hinge????
Also how are your USB ports?
My laptop's hinge has just separated from the back metalic cover of the laptop, I never expected that such an expensive laptop would have this lame problems.
@@JozehOzorio same i think it’s lenova because I have a newer model and it still does the same thing and on top of that because of the stupid hinge my lcd broke too.
@@JozehOzorio and now I have to buy a whole new one
The left hinge on my laptop just broke and it's right outside the warranty. I'm never buying MSI again. What a waste of money.
Mine - left hinge as well
My brand new MSI had massive screen bleed when I got it out of the box. I contacted the company I bought it from and they said that there was no way for me to prove that it wasn't me who broke the screen when I took it out of the box. If I wanted a replacement I'd have to send it back to them and they'd send it back to MSI for testing. This would take from 2 to 4 weeks. I was also using the laptop for work purposes, so couldn't wait 4 weeks for a replacement, so I tried to deal with the screen bleed myself. Through lots of squishing and pushing, I got it down to minimal levels (although it's still there). 4 months later the hinge broke. 3 months after that the screen started to defect further.
I'm now 23 months after purchase and the hinge is so screwed that the screen pulls away from the laptop and the bottom layer of the laptop cracks off.
I'd give my laptop a month, if I'm lucky, before it breaks completely. For the amount of money I spent on this thing, 2 years is a terrible life span.
I will never buy MSI again. Horrible construction. I have a newer version, the GS75. So this issue has still not being addressed 4 years after this video was made.
Loosen the hinge bolt. It works for me
I am now a member of the MSI GS73VR Hinge Club.
While u at it don't forget to join the "I'll never buy msi again club"! :P
Just joined the club a few weeks ago
@@viharcontractor1679 I ended up buying a new lid from ebay for 50 bucks. Easy fix. But I'm sure it won't last either.
@@FrankAllotta new lid u mean the screen ?
@@1995pawan The screen itself doesn't need to be replaced. You just need to replace the lid. You remove the screen from the old lid and transplant it into the new one.
It's shocking the hinge is a problem on so many models. You would think they would improve the design as they must be aware. My laptop has the same issue. I was talking to my landlords son and his msi (different model) has a broken hinge too. 100% this is my first and last msi and I hope my word of mouth to my social circle loses them potential sales too.
Never again will I buy a MSI Laptop! How can a laptop be so exspensive and have this flaw! Laptop was in mint condition after 1 year and this happens damaging my whole screen bezel. Smh.
Same problem here. I can't even close my lid anymore cuz i think that my screen Will GO nuts and break all the way
I remember having I think it was a HP with a extended warranty though for like $129 and they sent a tech to my studio to fix it on the spot. I wonder now if I would have purchased the extended warranty from newegg where I bought it would that option had been given to me. But just researching this issue it was like wow. Way to many people having the same issue.
It's soo good to hear MSI is finally being taken to court for the Hinge-problem.
Just search: "Class action lawsuit initiated on MSI hinge defects"
Wooooow thanks for that comment!!! I came here cos my new laptop had this problem and i couldn't believe a new expencise model could be so badly made. I saw your comment and googled it. My model is part of the lawsuit. I am totale going check up on that! THanks for the info!
What a joke £1500 laptop Ge62 VR and awful build quality i have overheating issues, hinge issues, spacebar not registering issues, speakers not working loudly, fuck MSI i will never buy again this problem is massively widespread
Honestly i spent almost 2 k euro for MSI laptop, than 4 months later it brakes like this... Never fckin buying a MSI product again
thats why you buy a pc loser
@@IPlayzzGaming and travel with all that setup everywhere i go? no thanks dickhead
@@BaShaKingg yours is a logical answer upon which we can all agree, fucker.
@@BaShaKingg Don't worry, the GS66 fixed the hinge problem
Exactly
Awesome, exactly the same problem I had, same hinge side too (left). Thank you for making the video.
absolutely!! im really glad to help.....for anyone to buy this laptop the cost is an arm n leg, yet MSI fucked us ALL.....we are in this together!!! so we MUST FIGHT TOGETHER! :D
Same
Same with me, thanks for your video.. I should try this too.. 🙏
@@Meccaill never buying from MSI ever again
4000 dollar pc and the hinge just breaks for shits and giggles im so pissed
the other one just broke. now the screen wont stay up and im just going to screw it back together. Only a month after the other one too....
@@robotnik9600 SAME OMG and the service centre lady had the GALL to ask me what i did wrong with the laptop. they say it will take them 3 months to send to Malaysia and to check first if there is FOUL PLAY. like wtf this laptop was just 2 months in
Thank you for this! Exact same thing--broken left hinge--happened with my MSI laptop. I've learned my lesson. No more MSI.
The problem is ... you only find out about these sort of issues AFTER they happen to you. Reviewers never mention them. But I will tell everyone I know: Don't buy MSI.
James H. Wow, it just happened to me too, and it’s the left side too! Do you have any solution to fix it yet, James?
That's what im going to do too
This happened to my 4 month old laptop. What an utterly stupid design. I have been extremely happy with the laptop up to now. It is still under warranty so I suppose I should send it back but I don't want to be without it for 2 months while they decide if they will repair it or not. I will probably fix it like you did I will probably make an upgrade to the hinges while I do it.
Sending it for repair is only going to prolong the inevitable. It will break again. Anyhow good luck to whatever u do friend!
Oh man, this pains because I stretched my budget way too much to try and keep up with university software demands. So I went and bought a $2800 MSI g63 Raider ordered to top specification. And my screen snapped at the hinge this morning, spitting out splinters of plastic. MSI.... I'm already up to the gills in bills... why do you have to make a panel that lasts 3-12 months?
lol what the fuck univeristy do you go to that you need a 2800$ laptop to meet its demands?
1k should be more than enough even for 3D classes
@@hello.gumption oh ok then AUD prices are fucked up.
I can get you a 1.6k$ CAD (shipping included) on special lenovo 8 core ryzen with 16 GB an 512 SSD, for up to 2.2k you'll get a dedicated amd or nvidia card in there too with 32 gb ram if you're lucky and 1tb SSD
Can't you claim warranty? Fuck that happening after 3 months on a 2k+ laptop.
Definitely disappointed with MSI build quality, what high performance laptop would you recommend over an MSI??
Right hinge on my GS73 Stealth 8RF broke after 11 months.. Countless other issues as well, thanks for the fix for this one!
OMG not only me ,
I can see that MSI is completely nothing but a piece of sh**
My right hinge also broke after 11 months
@@mahmoudtarek5080 I bought an msi laptop 5 years ago and 1 year after I bought it the hinge just completely went to shit. A couple of the keys are fucked up too and the battery won't charge, can only be powered by being plugged in... still salty about it and I'm never buying an msi laptop again lol
I have a GE62 Apache and spent a couple hundred to get it fixed the first time around. They replaced the shell casing for the monitor but the hinge was still too tight and ended up breaking again after a year or so. I took it to another computer repair store and they quoted me over 300 bucks to fix. I got fed up and looked up how to repair this problem myself. I'll update with how it went.
How's it gone?
yea id like to see your update because this problem just seems to get worse and worse for me
@@donkibukikibuki978 just do it. Otherwise you can do this ua-cam.com/video/bEW6Tw9T8cg/v-deo.html
Well, the fix lasted several years but just broke again haha, thanks again
Several years is pretty good lol
I will never buy another MSI again. Nothing but problems with it from day one.
Right here with you. My MSI is a piece of fucking shit after 7 months
@@ChrissyWorks what happened bro I'm planning on buying one
True
@@bog4240 Nah it's not a piece of shit, I shoudn't of said that. I ended up fixing my problem and just air cleaning my whole system with compressed air. Its a really good laptop. Had it for almost a year soon
@@ChrissyWorks so like I should get a yearly vacuum clean for dust and shit and it'll be fine? Just placed an order for the gf65 hope it runs well haha
I will never ever buy an msi laptop again. i have the gl63 8rc with the same problem. I want to try what you did to fix it. But i don't have the tools and i don't know how to put back the bezel. I think I'm just gonna head to a repair center and explain them the problem and what to do. It seems lot of people had the same problem since your video has more than 84K views !!!
Its 2021, my MSI laptop is having this same issue!!
i was worried sick man, thanks for making this video!!!
Mine(GE75 9SE) also broke a few days ago, can I please get an update if this works ?
ge73, same problem
Me too having a problem, did u get fixed it ?
@@nibinharidas766 I still have to check what is really broken, than I am thinking about buying a brand new backplate
What about contacting service center
planned obsolescence NEVER BUYING MSI AGAIN
thats going a bit far isnt it. Other thanthis fucking weak hinge I actually like the laptop a lot.
Ugh, adding my hinge complaint to the pile.
I bought a GE75 raider at the very end of 2020 and within about 12 months of use, the plastic hinge cover completely shattered, both the front and the back. It was completely busted, and while the main metal part of the hinge remains connected to the bottom of the laptop, the connecting screw must have flown out when the plastic shattered, because that part is completely gone. Because of this, the screen is no longer stable on the right side as there's no structure to connect it to the base of the laptop, so it's wobbly and droops down to the right slightly. The exposed metal hinge now sits behind the screen, completely useless.
Since warranty had expired by then and I absolutely did not want to deal with MSI's customer support and fees required for repair, my broke ass taped the bottom of the screen so that it's connected to the base of the laptop enough so that it stays upright. It's jank and a poor solution, but as the left hinge is-surprisingly-still properly in place and functional, this provides enough stability for the screen to remain upright. That being said, I refuse to close the damn screen at this point out of fear of causing the left hinge to shatter, so it's never leaving my apartment now and remains just a glorified and horribly shitty desktop!
Just trying to hold out until I can get myself a desktop to replace it. These "gaming" type laptops aren't worth the headache. Although the MSI GS70 Stealth I used to have did not have any hinge issues, it did eventually start to fail with excessive overheating, keys breaking/falling off, slow booting/loading, etc. Hell, the Lenovo G series laptop-that I had over a decade ago-also had a hinge cover shatter, so it's not even just an MSI issue. Such a rip off paying for gaming capable internals when the externals aren't of the same quality.
This worked well. The loosening of the screw shaped hinge on one side, plus glueing it up came out perfect. Just one problem, after doing the repair the wifi reception on all wifi signal is down to 1 bar or 0 bars. I'm guessing there is an antenna wifi cable around the border area and it has been damaged during the fix up
.
I'm also a member of the broken hinge club, raider ge75 bought middle of 2021. Used gently no drops or any mishaps. So the toughest thing for me was getting the screen bezel off I used two medium guitar picks one screen the other on the opposite side and worked it around. Next hard part is loosening the nuts without a small box wrench. good luck. Thanks for this video!
Are you loosening the edge of hinge? Icant even rotate it
Left hinge also just broke on my GE73. Funny thing - I was using my trusty old Toshiba i5 for 10 years up until a few months ago and that NEVER had any issues like this. Still works just is kinda slow for any sort of work and defs not for games. Not sure about MSI after this :(
My left hinge also broke on my GP73. It's wild we are all having the same problem.
Have the same laptop GE73. Left broke today. Feel crappy about it. Gonna do what this guy did and steer clear of MSI again. so much for the RGB crap
@@alizafeer101 Salaams Ali, ive used epoxy on my left hinge as well, mostly following the video and its been fine ever since. The problem was DEFINITELY that the hinge was screwed too tight and the plastic around it just cudnt handle it. Ive loosened it on both sides and epoxied the left side and its been giving no issues.
Also not sure if i'll get another MSI, I do still love the brand tho, but my one keeps heating up with games like GTA or CYberpunk etc and the keyboard gets hot and the fan gets quite loud. Do you experience that as well? I might save up for an Alienware nexxt time.
@@thesuperdummy yes i do experience heat ups. Temps easily go to 96 98 on these games. I hate their heating solution as it's not helping at all. I have changed the thermal paste as well. What i do now is i use throttlestop to undervolt my cpu by -190mv. That keeps temps around 91-92 max. You should do that too to prolong cpu life. Gpu seems to hold steady at 84 mostly in these games. Its the cpu thats problematic
@@alizafeer101 thanks bro. I'm gonna try that. It burns my fingertips sometimes but I use a separate keyboard now. The fan noise is ridiculous tho. Im not impressed with the cooling either. Cooler boost seems to help but it's louder than my car. I'm gonna try Undervolt and see how that goes. Thanks for the advice mate.
Got mine MSI ge73vr 7rf with 1 year and already broke the left hinge 2 times and I sent to warranty 2 times. What I don't understand is why they continue to tighten the hinges if they will broke. So I got mine back yesterday and I already losen them and now it is pretty smooth. Huge blow by msi. Thanks buy this video man. Worth it.
same as mine, just broke for the 2nd time now
never buy laptop from msi anymore... this is my 2nd MSI laptop... always got issue!
what type of warranty do you had??
I just bought an MSI GF75 Thin a month ago while it was on sale. So far my expectations highly exceeded until I found about the hinge-problem. I immediatly took a closer look on my product if the hinges are too tight and my fears became true. It already makes small crackle sounds no matter how soft I try to open/close it.
Good thing for me tho is that I´m mostly stationary so I can leave it opened up so that I barely have to transport it anywere, safing some usage before it (hopefully not) breaks. Nontheless, it sucks so hard if you also plan to actually travel alot with such a machine.
In my case, I´ll wait until the warranty wears off so I can make the fix of yours as a first step of enhancement/improvement since I plan to use my machine in a long term (at least 5 years with casual play only). Until then I improvise on how I open/close it without breaking.
Same, my left hinge broke after 6 months of light use, and it is definitely from the weight not being spread out, also part of the black on the side of my screen also popped out a bit, it is a pain.
Hi i have the exact same Problem as you. My Laptop is also 6 month old and the left hinge is nearly broken by only light using the Laptop
Thanks for the video.
Repairing a GE75 Raider.
I am using Devcon plastic/steel epoxy. Going to apply it twice.
1st behind the hinge itself and then clamp. After at least 16 hrs. apply over the hinge and fill in open areas. Should do the trick. I also invested in a set of Metric mini and SAE wrenches from Amazon. I fix everything around this place so the $20 was worth it. The nut size on the hinge was 5.5 mm. You can't get a mini ratchet on the nut because of the design. I tried the needle nose plyers but the nut was so tight I couldn't budge it. What a small hinge assembly for a 17 inch screen. Terrible design and Costco should be ashamed of their refusal to make things right for their customers like me who have been a member for 20 + years.
How does the clamp not become glued to the epoxy?
If I may suggest to anyone who owns this laptop to RE-enforce those NOT YET broken hinges with some cement and OR reduce the swivel tension to prevent this from happening in the first place! I think if you do that you will most likely NEVER experience this in the first place.
I've got the GS73VR, and my left hinge has broken in the exact same way. Thank you for posting this video. I did not know how to remove the front bezel.
thank you man. I was very much glad that there is a solution to this annoying issue. It is frustrating to pay such amount of money for a laptop that breaks down after just a couple of months of light usage, truly i did not expect that. I appriciate your video it gives me a level of comfort to see some solution to my problem
ur welcome! ya this issue sux...whoever at msi designed this bs should be fired.
Glad to help pal....plz DONT EVER buy MSI again......and tell everyone u know this too...thanks
Same problem with MSI GS73VR 7RF Stealth pro 1400€,the left hinge broke in the most unsuitable time.Thank's god that MSI does not design airplanes!
The design is still shit. Just had a customer come in with a Stealth Thin GS65 where the stupid plastic at the back of the hinge broke/split. I've used one myself for some time and the plastic always came loose and I needed to click it in place. Probably the customer didn't see it in time and just split while opening the lid.
This just happened to my msi laptop. Wish I would have seen this before and loosened the screws
Just happened to mine this morning too
I have the same problem in the same place after 6 month of usage. Thanks for video!
Just had the hinge spontaneously explode on my GL75 leopard tonight. Gonna try this tomorrow, wish me luck!
Same happened to mine to tonight. How did you fix yours please?
@@dorcasa.8140 I used a wrench to loosen the hinge enough so it moves up and down without as much resistance as it built up before the hinge broke, then I followed this video: ua-cam.com/video/MDlndFcjq0Y/v-deo.html
to apply JBWeld to reattach the hinge to the monitor housing. Good luck with yours!
Thanks
Hope you are still enjoying the pc after that
My hinge broke on month 13. This is simply unacceptable and ridiculous. This is an obvious defect from manufacturing/poor design. I think we need to band together and start a class action law suit!
Thank you so much! Same issue with my MSI Gf66. Left side...
So I broke the left hinge about a year ago. It’s a simple mechanical fix but now the screen display won’t turn on or anything when attempting to turn it on. Any help?
I just bought a second hand ge 72 2qe. Left hinge broken and screen not working, So... it may be the video cable, check the screen with a pro ( because he has the tools to check it ) or if you have a extra cable or screen you could check it
My msi gl62 6qd has the exact same issue and it’s even worse because the lid is plastic, so the lid is cracked and the hinge snapped in half lol.
I am here from 2021 with their latest laptop- Why why why did I buy it?
absolute scammers
also, you bought it because you watched fake/bought reviews :)
@@azooz9525 I just bought their latest laptop 3 months ago, and it´s already broken. A key fell off the keyboard. The wont honor the warranty.
@@Deveshh You talking about Omen or MSI..?!
@@WinFixGuide MSI GP66 Leopard 10UG-296NE
My Apache Pro broke hinge completely off. I’m trying to figure out what parts I need to fix it. Possibly a whole new screen bezel, plus the hinges 😔😔 I called their customer care, they new it was a problem, but refused to help in any way. $1700 mistake. No more MSI products for me
i want to buy a msi ur saying thta it comes off
Tunahn yes. It seems like they all break and MSI won’t fix them. The weight of the screen pulls the metal threads out of the plastic around the back of the screen. It started popping a few months after I bought it, then about 6 months later, the screen broke loose on the right hinge. The part to fix it off eBay is almost $80 shipped from China. And then the whole computer has to come apart to get to the hinges. I would definitely consider another brand if I were you.
had this happen recently, laptop was already falling apart before this and its only 5 years old pretty sad how far msi's build quality has fallen.
ge76 raider left hinge popped out, whole frame bending on that side right now
Literally my situation right now man. The left frame is bending and I can’t close the laptop or else the left side’ll pop off completely. Gonna hit up a guy who’s fixed my laptop in the past and hopefully he can do it.
Any update?
@@icylosers no bro, im just not touching the hinge, just leaving it open.
@@mdjd.8893 I have the same situation. I'll probably fix mine this weekend. Im just not too sure how long a good quality epoxy will last. or if the bezel will break when i try taking it off, or if itll look nice when i try putting it back on. I don't think i'll ever buy another MSI laptop again.
Yep, same here. The exposed metal hinge sits behind the screen now...
To my GE73 Raider RGB 8RF just happened the same. After 9 month of use. Way too tight opening/closing. Will msi someday recognize this?
I will say that even with the hinge issue I have been quite happy with the 3 MSI laptops I've purchased. My first one broke the hinge in month 5, but a call to their support had me ship it to them, at their cost, they repaired it and shipped back in less than week. It just broke for the second time, 3 years later....loosening the hinges is a great idea. Wish I would've known about that 3 years ago. Thanks for the video!
broken hinge as well on GE75 Raider with light use 14 months old, extended 2 year warranty by Costco would not cover as MSI wont admit that it is a defect covered by warranty per Costco (not certain who is giving me the runaround here) Nonetheless, I appreciate the video so I may repair this on my own. Understand potential design flaw, those things can happen. Its the miserable customer service from potentially both companies that is criminal and even if MSI changes design their uncaring customer service will still be the same. That should be the lesson to all of those that post replies that the design has changed.
Same thing just happened to my GE75 Raider too. Lemme know if you fix it.
Same thing here. bought mine from costco and they refuse to repair. I have the same GE75 Raider and the hinge broke after 14 months as well.
Same for me GE75, left hinge broken. Can I please get an update on how you managed to fix it ?
Same with me. MSI GF75 thin 8RC (bought it on 2019). 7 months of use. They fix it and today, 11 months later it's feeling like it's going to broke again. Also, the trackpad is not where is supposed to, I DONT RECOMMEND THIS LAPTOP!
When I took it to the store where I bought it they told me that I was unfortunate because it only happens like 1 pc of 100, and I was like ok fix it. Now I'm reading this and realizing how they cynically lied to me.
@@ivonnenunez9413 It says a lot about a company when they lie to their customers and don't stand behind their product. FUCK MSI.
Hinge just broke on my 3 year old GS63, just read through some comments, and now i feel quite lucky the thing didn't break sooner.
Terrible build quality, not only on the hinge, but overall.
i have a gf63 thin and my hinge is so loose from the factory
MSI very terrible poor design with plastic. Just so they gain lot of money when reducing the product quality.
I also joined the broken hinge club of MSI :(
How did you reapply the bezel if it is glued? Going to try this tomorrow and i want the bezel to go back on correctly
Update ?
Same with me, stupid ass hinge
My MSI GS70 hinge broke aswell and the screen was almost hanging off. I drilled through the holes and bolted the hinges to the lid, then grinded the end of the bolt off, and put a wrap around the lid. It looks great now and works brilliant.
GE72, my laptop has been amazing, the left hinge was loosening though, thought nothing of it... and tonight, it snapped. It's been through a lot. Thanks for this video. Wish me luck.
I had the same issue with my MSI Laptop. It´s probably a production error in this model.....Rude to sell something like that though
I got this fixed once and by MSI and after about a year it happened again! Why make such a bad design? If I close the laptop the whole screen will rip out!
English sucks :p
I am just gunna keep the screen open and not close it but that defeats the hole point of buying a laptop
Is it actually better for the laptop long term?
I've had mine since 2016 and it just now broke. Got a new top cover, just getting ready to replace it. What happened with mine is the plastic around the threaded metal screw inserts broke away, so I am going to see if I can reinforce it and maybe it will last until I get my new notebook... Mine was too tight when I got it and I immediately loosened them a bit and maybe that is why I got over 5 yrs. out of it. Overall it's been a great system but it is time for a new one.
Exact same issue here
@@januuuuus @dano c. Okay thanks that’s exactly what happened to mine, is it done for? Thank you both
Did you end up getting a new laptop? Which one did you get?
Had my MSI GP73 Leopard 8RF for just over 4 years and my hinge just broke. First problem I have had with the laptop really. Gutted. I cannot afford a new laptop. I've fixed hinges on some of my other laptops so hoping I can just glue/chemical bond it and loosen the bolts a little bit and it will be fixed. Fingers crossed.
How'd it go?
@@rotatorcuffs8140 ok. Still going on that laptop although the other hinge has loosened off quite a bit now so the lid isn't as rigid as it should be. Could do with tightening it all up again but don't want to risk it now it's too frail and will probably just break.
I just fixed mine. I took too long to fix it and broke both hinges, the display wouldn’t stand anymore. so I got some polymorph and after loosening the hinge bolts I covered them with that plastic and stretched about 3 inches up. works like a charm but say bye bye to the display frame, i had to strip it all. Its so annoying that such a good laptop has such shitty hinges. And they wanted me to pay 300€ for the service to fix it
MSI sucks....their engineers are MORONS....If anyone ever attends a tradeshow and sees their booth...tell them to FUCK OFF!! :D
Thanks for this video! I have a GE72 2QF that has had the hinge freeze and front bezel crack twice. The first time MSI repaired it (quickly) under the factory warranty, but the hinges froze up two years later and the front bezel cracked, so I had to take it on myself.
Two Notes:
- If you loosen all four screws on both hinge brackets you can remove the back cover and get to the hinge nut with a small wrench.
- I didn't want to use epoxy to repair the brackets because I was worried about cementing the screws in place. Also, 3x wires for the monitor run under the left bracket. Instead, I placed a 3/4" binder clip around each bracket once the bezels were back in place. The binder clips compress the bezel and brackets, taking the load off the spot where it cracked. Once the binder clips are in place you can remove the metal handles and leave just the black clamp in place. A bit of electrical tape keeps it from popping off. It's not pretty, but it's completely reversible if I ever decide to replace the cracked bezel.
ETA: example 3/4" binder clips: goo.gl/nE2EBt
Hey! I have the GE72VR apache pro and I was wondering if you knew the nut size of the nut on the right hinge of your laptop.
Man you're awesome. my 2000$ msi faced the same problem after a few months and the warranty refused to fix it, this is the 2nd msi laptop i get with the same issue. thier design is the worst. But yeah i just fixed it finally cus of your video, thank you so much
awesome!! kudos on the repair job!....mine still holding....but honestly i hate this fuckin machine now....everything is braking left and right.....SD card is not working half the time...and now the Ethernet adapter is not showing up anymore, plus i already replace the wifi since the garbage KILLER wifi could not connect to a modem 10meter away......FUCK MSI!!!
Joining the club with my 2yr GL75.
It's my second, but probably last msi..
If u see this comment and ya...we all had problem on the right hinge
I have the same problem with my msi, however how did you put the bezel back?
why do u have the problem should i not buy a msi cause everyones sayign its bad
@@trualpha yes it has problem in hindge. It is too hard and it breaks out. You need to get it fixed. If not much damage is done than fine otherwise some money is needed to spend. For faming its good. Dont buy for productive work like code as it has weired layout keyboard, pathetic touchpad.
@@rohit222444 i broke my acer helios 300 hinge .it very tight like this msi laptop
Fuck MSI... went to their service center to repair the hinge, and even then they rejected my laptop. Like wtf
WHAT! THAT MAKES NO SENCE!!!! I hate that kind of work ethics. Fuck that! I get a Windows comp cos I hate that kind of Apple mentality. BLEG! That is the last time i get an MSI!
3 yrs old - MSI GF63 Thin 9SC is broken hinge joint at Left side ....same problem'
mine broke like 2 hours ago (left one) model GE73VR, I wanna try this on my own but I don't have the tools nor glue to do it. Btw the metal thing (don't know the name of it in english) at 4:05, do you have to leave it the entire time while the glue is drying? I am still not feeling 100% sure to do this but I am even more "unsure" to send it to MSI or a repair shop...for some reason I wanna try it myself
dariogeminis87 Did you fix it?
@@spipu3572 I did...but it was destroyed! I think the best solution would have been just order new lid and replace it entirely, maybe I will do it in the future but for now works with this method
@@dariogeminis87 destroyed how? I'm thinking in buying a cover in AliExpress.. their not that expensive..
So do you put that holder while drying or not? Im trying to repair mine also :(
Update from my previous post: Today I managed to repair my GE73VR.
Take out the bezel is not such an easy task. Mine was glued around frame with thin double sided tape. During bezel take out must be very careful and best way to do it, use a hot hair dryer gun. More heat you supply more easy to unglue from frame. In the lower part of screen where MSI logo lies, bezel is clipped with small plastic edges so pay attention during unmount. Same on the left and right down edges where tight bolts are located. I had a minor problem on some spots of the LED frame. During bezel take out, I accidently also removed the black sticky frame tape protecting the LED screen around. This is not a big deal as you may apply later black insulation tape (PVC Electrical). If you don’t then you will face white light leaking from those spots where the tape removed and will be annoying during screen operation. Do not forget to remove the old and reapply new double sided tape around bezel as the old tape won’t result same grip on bezel and was already destroyed during removal.
Now, in order to proper repair the broken part of the plastic hinge, I removed all screen frame (4 left + 4 right small flat head screws) and I applied two part adhesive glue as the video but only where the broken part was and also on the back side touching the screen frame. I was very delicate and I took my time to apply the glue as you should be very gentle on what you do. Do not apply to much glue as this will result with a thick joint and later bezel will not stand on properly. Using this technic, allowed me to screw back the frame (after 24 hours) and let no gap between the bezel and screen. Keep in mind, my hinge broke on left side where screen and web cam cables are passing next.
Let it dry 24 hours as mentioned and then you should be able to mount back the all screen frame.
Do not forget to let loose the bolts on both sides as mentioned on video. If don’t then expect soon a new brake in hinge. Good lack and too bad for MSI to supply (as realized) all series of laptops with such a bad construction. MSI should had correct this problem from early models and not let it appear again and again in all future series.
By the way, time of repairment was around 5 to 6 hours total but I was too slow and careful on what I was doing.
Good job on ur fix dude!! u did good and also pointed out some issues that i encountered as well but did not mention in my video. Very true that the double sided tape AND the black plastic gets damaged when pulling off the bezel, unless perhaps using a heater gun or hairdryer to heat it up but i did not want to do that, to avoid damaging the actual LED. anyhow the simple solution to all that was to head to hardware shop and get a small roll of 3M double sided adhesive tape. Once i removed the old tape and cut out the loose black plastic on the led, the Bezel with new tape stuck to the screen like new, if not better with absolutely ZERO light leakage.
did they fix this tight hinge thing for the gs65?
Nope... Mine just broke today. 3 months old
@@Lamineth you mean the gs65 just broke from normal opening and closing? did the hinges feel tight on your laptop or was the lid easy to open/close?
also, where do you bring it to fix? thnx.
PS: even though it's broken, does the screen still support itself for normal use?
I have a GS72 I brought it second hand off ebay about 3 or 4 months ago. My left hinge is absolutely fucked now. It's only just hanging on. I have no idea how the thing was connected in the first place, I didn't see any missing parts. Although I did stupidly drop mine off a bunk bed onto the bed below. Only this time I recklessly fucked up the aim and it bounced to the floor. Really should of just carried the thing down.
Right hinge +1.... for me there is something blocking the way and I could not loosen up the screw nut, I have to grind away the stupid thing to loosen the screw nut. Luckily for me my computer didn't suffer from permanent damge. My laptop is GL75. Thank you for your video.
After 2 yrs of owning GE72 the hinge broke the laptop's casing. I cant even close it now, in fear of damaging the screen. When I checked it the plastic part from the case that connects to the metal hinges was broken.
You’ll have to put Epoxy on that part so it sticks to the laptop
j b have you found a way to fix it?, I’ve had my gl63 for around 6 months and the right hinge is having the same issue as yours and I don’t wanna close it and damage the screen
I have a GE73VR 7RE Raider.. The left hinge broke within 11 months. Got it fixed by the supplier. A month wait. I wasnt the only one having that problem according to the tec. Now after 5 months, it broke again. Now its just on my desk. 2 of my friends bought the same laptop about the same time i did. One is dead, motherboard problem, the other has battery issue. 100% to 0% within 1 minute. This is the last time im going to buy an MSI... I've had laptops that lasts 5 to 10 years.. ACER brands...
I'll never ever again buy MSI laptop. I had the same problem with GE72. I also had problems with touchpad buttons. They've just collapsed after some time.
There is not one Laptop manufacturer that has some type of Achilles heel. It seems the MSI GE range has hinge and fan problems. Great video and thank you for sharing. Finally i can fix my GE72
My GE72 just developed fan problems - right after the hinge broke! I love MSI - but jeez.
MSI build quality is really bad
My hinge broke at 4 years old, hoping this works. I know now for the future.
@@MysteryMan159 my hinge bolt is too tight to loose it, tried with greasing also but it didn't worked. Planning to use some epoxy as my hinge threads are broken(may be I will use jb weld epoxy).
2021 And they still has the problem
can you show us how you disassembled the screen ?
Thank you for the this video, I sent my laptop to MSI twice for the same exact issue. Now I can't send it to them because it's hard to find parts, but I will try what you did on my GE73 and hooping that will resolve. It thanks for the tutorial.
MSI Laptops are crap. I'll never buy one from these people. My left hinge broke too
Me too. $1200 17" Raider. Hinge broke after 14 months and the surrounding plastic shield shattered into a bunch of small pieces. Costco added another 12 month of warranty, but they said that MSI said it's not a manufacturing problem, so they won't cover it. Unbelievable. MSI has had serious hinge problems for years. A laptop expert examined it and said the hinge problem is definitely a manufacturing and design problem. I talked with MSI and asked for an estimate of cost to fix it - they wouldn't even tell me that. Never buy MSI again.
my $3500 msi laptop hinge broke too. pretty unfortunate
Help! my MSI GL63 can't be loosen at the end bolt of hinge, is it the hinges type that cant be loosen?
Mine broke down within 4 months of buying. No rough usage broke while closing the lid. I wonder how much it'll cost me.
I have an GL75 I bought 1400€ for school use
The right part broke yesterday while I was closing the laptop
Really a shitty design
Plastic on a metal hinge
The hinge has completely disconnected from the main part. Only one of it is connected? Any way of fixing this?
4:04 question..... in this step, if you put that to make pressure, wouldn't get glued to the tool?
Definitely, thats why you should use wax paper or tape or something to layer the pliers so they don't get glued. The pliers are definitely a good idea tho.
when you use the clamps did you also put a penny or wood in the front side?
put anything u want...i just suggested to do that so ur clamps (if metal) dont scratch or damage the front aluminum panel. something wooded is probably better as long as it is hard.
I'm rolling with a broken hinge like this for 3 months ... I have to repair any time now ^^
Going through the comment section feels like everyone who bought this laptop have the same problem. German engineering quality eh ?
oh btw this is my third MSI laptop of which 2 gaming but probably last ...
Thnx man it happened to me today, what a drama , hope to fix it by tomorrow ! My right hinge poped out !
Thanks so much for the video and the information. I have the same problem with my MSI Stealth Pro GS73VR . I had it 14 months when the right hinge crumbled. I devised a fix but I had to keep the lid open and suddenly after owning it for about 19 months, the left hinge just crumbled to pieces. I am afraid any of the options for a fix that I have seen on UA-cam do not offer my hinges a fix, the plastic is crumbling up the backside too. I will never purchase another MSI product. This is crap! Does anybody know, If I take the screen off, can I still hook up a monitor without a problem??? This is so sad to spend nearly $2000 on a what was supposed to be a Professional level gaming laptop to have it fail in such a ridiculous manner.
I'm a new member of the broken hinge club. 2 year old GE75, I'll try this fix
Do you happen to know the size of the screws?
Same here, hinge(s) have broke 3 times in 14 months. Next time the cost is on me as the consumer. I don't understand how the manufacture can force this poor engineering issue upon us as the consumers. I purchased the MSI GS73VR STEALTH PRO-033 for $2499, you would think a notebook costing $2499 would have some quality control or a manufacturer who would stand behind their obvious failure to make an acceptable hinge. Can you say Class Action suit!
www.classaction.org - Go to classaction.com and place a formal complaint regarding the MSI hinge issue (poor engineering issue) to protect yourself as a consumer.
How did you glue the bezel back?
They sell a adhesive spray at auto stores, the streangth of the glue is a 2 out of 5 (its yellow spray by 3M). It is heat resistant, and the adhesive is not strong, so if you ever got to peel it off again, its not a problem, and it still holds.
P.s. grab a cotton ball, rubbing alchohol, clean the bezzle and spray the the back side of the bezzle not on the laptop. The spray is a bit messy, but clean up shouldnt be a problem, if its just on the bezzle.
Hi, I would like to know if you managed to put the case correctly?
I'm very grateful for your video
Thank you
ya all it fine still...2 months later n laptop is like this bs never happen. Its a solid fix. just MAKE SURE!! not to lift the laptop by the lid...i mean like picking up the whole laptop by grabbing the lid. I think that was the biggest reason the pathetic MSI design broke so fast for me. I pretty careless with my shit....anyhow good luck with ur fix dude...be carefull not to put the cement on the screen!
The left hinge on my Prestige 15 broke after about a year of having the thing. All I can say is thank you for this video! I've got my laptop back together, for now...