The Laptop Hinge Problem: Designed for Failure and Fueled by Cost Cutting
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- Опубліковано 27 кві 2024
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I really am getting sick of repairing broken laptop hinges. This ASUS Zenbook is a perfect example of manufacturer's cost cutting under the guise of "premium". "US Military Grade durability" Yes they use weak adhesive to attach a hinge to a thin piece of metal.
At what point will these companies simply spend the few dollars more to design a hinge that won't destroy itself? I've had hundreds of customers at my small repair shop alone switch over to MacBook's due to their build quality alone. Which means they're now locked into an ecosystem where I am unable to help them in any way if something breaks. This is a terrible trend that needs to stop.
But it won't. - Наука та технологія
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the greatest technician that's ever lived deserves the sponsor money
YOU REACHED 1M WOOOOOOO
your sister's toot brush
I have a 10yr old 17inch Lenovo, and it too had the same issue where the bolt threads were just ripped out and the entire display assembly would just fall off. I tried to re attach those metal threads by using a resin based glue, but it too broke within 5 tries of me opening and closing the lid.
Finally, my dad just drilled through the bottom case and glued in metal strips underneath where the hinge screws would be. And then attached the hinge using longer bolts, sandwiching the bottom case/frame between the hinge and the newly attached metal strips.
Now the screen is as solid as a rock.
Hinge problems can be resolved by one word: Metal.
@salemtechsperts your website is banned
or using good quality plastic.
@@creativestudio3816wtf do you mean his website is banned? Did you mean broken?
Metal does not automatically mean sturdy, one sample is the asuck in the vid, other is when they use plastic mold beneath the metal panel to screw the hinge in, and eventually the screw rip out those plastic part too.
@@creativestudio3816I checked it, and it is definitely not broken. So it’s either your internet, or some restrictions set up on your device.
You know it's crap when the person who is financially profitting from your crappy design complains about it. Repair is the one industry where most people in it actively rail against the bad practices making them mondy.
I blame lenovo for this.
I have a hinge that can be removed from the case. Seems so flimsy.
@@BlackKrayaEven if they did, they STILL wouldn't be able to do the repair properly because they would have the same problem again
*(**9:58**)* - He's not even complaining about how they hid screws underneath the rubber feet, which itself should be considered a manufacturing hate crime. Poor dude has already accepted that atrocity.
I'm so glad you noticed that lmao
What's so bad about that? Just curious. I like that it keeps the screws hidden and i can just pop them back into place after im done
@@AliviaSherrill You're not gonna be looking at screws anyway since they're on the bottom. It's just a waste of time to get them off. None of the screws on my current laptop are hidden under rubber feet, which means I can take the bottom off much quicker and with less hassle, which can translate to significant time savings for professionals. I think you're also supposed to replace the adhesive if you don't want them to fall off later on, which would be a total pain. Idk how common it is to do that though; I haven't replaced the adhesive on my 2014 HP Envy after taking it apart multiple times and the feet still stay on, though the adhesive is noticeably weaker now.
Ey! I've still got my HP Envy from 2014 as well! Battery needs life support buy still goes well
@@AliviaSherrill Screws don't need to be hidden. Even garbage companies like apple know this. Nobody in the world looks at the bottom of a laptop and thinks "eww i can see screws! im not gonna buy this" not one person cares about visible screws so why make it a pain to take it apart by hiding them?
While the shorts are fun, seeing detailed breakdowns of repairs and such with your sense of humour and gradually degrading mental state makes long-form videos the Greatest Videos That Ever Lived.
I lol'd at "Gradually degrading mental state". It's 100% true
@@SalemTechsperts Hahah, glad to make you smile!
Though I'm not sure if it's more accurate to say the degradation is gradual or rapid.
My laptop hinge broke yesterday from the lid. I drilled holes in the lid and fixed the laptop with zipties. It is stronger than the original mount
That's one way to do it, but you compromise on aesthetics
@@harigovind3229 Y'know how else you can compromise aesthetics?
Breaking a hinge.
Y'know what's really easy to do on modern laptops?
Break the hinge.
@@harigovind3229 That is completely fine.That stupid thing never looked good anyways and i´d rather have it still working perfectly, than having a broken display xD
@@RipRLeeErmey True, but it is already 6 (almost 7) years old. Aaand it was made by Acer. I think that explains everything xD
@@natedrake7507 you managed to keep an acer laptop 7 years without it refusing to charge because the barrel socket gave up the ghost? That laptop must be practically unique
the last time I was this early, Andy was the worst technician that's ever lived
greatest technician ko ko da yo
im watching this video on a hp laptop with a busted hinge
ME TOO!
HP = hinge problem 😂
Based
What’s funny is that I actually brought this issue up to Lenovo at CES and the PR rep said well if it was a known issue we issue a recall of course and I was like yeah right. There’s a reason why I fix these on the daily, it should be recalled.
Thank you for doing that! Shops like ours need a voice. I'm hoping to go to CES this year and fully expect to be given the BS PR treatment. Also I just subbed to your channel and look forward to watching your videos. We're a rare breed!
@@SalemTechsperts We are exposing CES next year! Video title, anti-repair product awards!
@@mattscomputerservices holy shit this is an amazing idea
Excited for this!
Ah yes, HP aka Hinge Problem
I was about to say Hell's Printer, but that works too.
EliteBooks are fine. Just don't buy consumer grade garbage from any brand.
@@Olivrr6814 unlike the brand
More like Huge Problem
lenovo nowadays is so much worse than hp, i pick up two years ago hp pavilion with ryzen and i can't say any bad words, back then when i had lenovo its hinges were broken maybe one month after buying...
why can't the build quality of windows laptops in general just increase more? its not like the price has ever dropped drastically, and yet companies just keep putting stupid quality builds unless you pay an extremely high sum. sort of stupid.
Exactly, it’s infuriating.
even more infuriating is when you paid so much money and you still have the same problem. IM LOOKING AT YOU HP
@@SeiberGraffco That's why HP stands for Hinge Problem. 😂
@@SeiberGraffcoHP is one of the most anti-consumer companies to exist they are 10x worse than Apple
Maybe it's analogous to how many AAA game studios focus on all the high tech graphics, to the point where they ignore story quality and game optimization.
I've seen many Windows laptops (and also Android phones, specifically the budget ones) focus so much on the latest and greatest tech, but ignore basic necessities like UI or UX. You see this also with pre-packaged software, like the Nvidia control panel which has not been updated since the last half century.
Meanwhile I'd say Apple has the opposite problem, creating a great baseline experience (solid hinges, screens, battery life, great speakers, trackpad) but failing to move past tradition and certain outdated practices (like the lightning port or $200 RAM, like what is this 2006?)
What people often don't realise is "military grade" actually translates to "lowest bidder", there's a reason most people who've been in the military use military grade as an insult to items
If you are not running fabs/factories of your own design, staffed by your own people, you are literally doing "lowest bidder". This isn't to say military grade is a good thing, its a stupid marketing term around many of the military specifications, which typically favor durability over many creature comforts depending on the item.
NASA grade durability would be infinitely more impressive and appealing, IMO:
"Our laptop can survive at least 15 years on Mars, minimum"
As a Framework 13 owner, I can confirm that these hinges are screwed in the aluminium body. :-)
Framework also sells hinge-upgrades with different open-resistances. If you prefer to open your laptop with one hand, then pick the 3.3kg hinges. If the display is to floppy on public transport, then install the 4.0kg hinges. If you want something in-between, you can pick the 3.5kg hinges.
My next laptop is definitely going to be a framework 1000%
the problem is not all of us have like a million to spend on a "repairable" laptop
@@hiddenguy67 It was about 1400 USD, for the I5-1340p, 32GB DDR4 and 2TB Samsung 980 pro nvme SSD.
I estimate equivalent non-repairable alternative laptops, would be about 30% cheaper.
I however prefer a device that lasts, and is repairable.
@@timmy7201 I'm spending around 300 pounds for a gtx 1070ti and a ryzen 5 1600 with 1tb of nvme ssd and 16gb ram, what is that price value
@@hiddenguy67 Seems alright, if it's a full second hands system with motherboard and PSU included.
If it's without PSU and motherboard, then avoid as it's overpriced...
I've repaired so many hinges, all we can do is replace and loosen and hope for the best, terrible designs.
ASUS keeps changing the pronunciation! They've officially changed the pronunciation at least twice. You're not wrong for not knowing how it's pronounced, when even they don't know. For what it's worth, the name comes from the mythical animal pegASUS & that was originally how they said it should be pronounced, but the company themselves have also said it was pronunced ace-us, I think now they're going with aye-soose
Ok so I’m not losing my fucking mind then 😂 THATS EXACTLY WHAT I THOUGHT. I remember it was Peg-ASUS. Then Google told me Asoos. Glad to know I’m not losing my mind
me : it's a-SUS
@@SalemTechsperts "ASS-us" is probably more apt.
@@paulg5441 In the actual raw footage it went from Ay-sus, to Yay-sus, to Hay-zeus, to Hay-zeus, to Yeezus, and ended with Kanye West at the end but cut it from the video
It's Ass Sus. Speaks highly of their quality control
Nothing hit harder than hearing about how it's a repairman's job to fix problems caused by the manufacture. The worst of these laptops are the ones that put the hinges underneath the motherboard, which was some of the worst design choices I've seen.
I also saw a lot of laptops like this at my old job. One preventive attempt I made was to open up the hinge and clean out any crud that was in there and loosen it a little to hopefully make it move a little easier and require less force to open it. Of coarse, I would always tell the customer they'll be back if they don't start being careful.
I also concur with the frustrations of customers expecting computer repairmen to tutor them on basic maintenance. It was always frustrating, but I know it's because it's the people that came from a generation that didn't see a computer until they started working in an office, and that machine wasn't taken care of. It's one of those things that should be taught in school like taxes and changing the tire on a car.
These laptop manufacturers are doing wonders for Framework marketing
Which is a good thing because, with all due respect, Framework's marketing is embarrassing bad.
@@SalemTechsperts True, I haven't seen any advertising aside from some reviews from tech youtubers. That's great for getting tech enthusiasts interested, but I think they'll need to market to the general public more if they really want to change the industry
@@BrickDaddy420honestly they need this sort of stuff to convince people that a improved hinge is important
Yes, that's exactly right, when you fix or sell a laptop for your customer, you are expected to be the personal tech support afterwards
but that is the life of the greatest technician thats ever lived
Was just binging your stuff while i downloaded stuff on my new desktop. Thank you greatest technician that's ever lived for reminding me to turn on my power supply after building it.
I watched this. I have worked in a repair shop for 20+ years. Just wanted to say that I know, and understand your pain. You are not alone. I love that you have an outlet to get it off your chest. I can only yell at the walls :)
Basically none of the business grade laptops have this issue, either, because they aren't chasing aesthetics and thinness. Dell still sells laptops to corporate IT departments with the old "thick" hinge that runs the length of the display. Manufacturers know there's no real recourse if an individual's laptop breaks out of warranty, but they still ship the design they know is better when they think it might have consequences.
even then they are slowly racing to the bottom. I have 2 dell latitudes built 3 years apart and the newer one has a keyboard that you can't replace without replacing the whole front bezel, has lost the lenovo style trackpoint and has a way shittier feeling keyboard in general.
These buisness grade Dell laptops that you speak of the hinge break on the screw mounts of the palmrest assembly. It's funny that you should mention dell. That brand is most notorious for broken hinges. SPECIALLY THE BUSINESS GRADE ones.
dells are also breaking at the hinges, there are thousands of complaints online
My was dell business one got hinge issue too, few months back
Well, Dell has been a dumpster fire for the last few years. The MBAs probably looked at the crap HP was making and concluded they should follow HP instead. My god, we bought some Dell Vostros for some coporate clients and -man alive- its was like we bought a $200 nameless HP laptops.
Msi is notorious for their creepy hinge design too. Most Taiwanese (and Chinese in some sense) companies are likely try to save every penny on their products.
And the spare parts for MSI are like non existent lol
Not just China or Taiwan, HP has been using their same awful hinges for a loong time now and it’s not just HP.
All these companies take the things from apple they like (soldered on parts, nothing being user replaceable) but don’t take apples sturdiness
Really? My MSI Raider has lasted for nearly five years, and I've dropped it at least four times... twice on asphalt. XD
That said, I'm building my next computer, case and all.
My samsung ultrabook have the same problems
All laptops worldwide have the same problems
This video came out as my hinge broke on my laptop
I planned it
Thanks for acknowledging that the design problem does not come from the engineering but from the accountant... as an engineer myself, I can garantee you we see problems and want to fix them, but it is refused because the price increase of the part and engineering development...
The greatest technician that ever lived deserves 1M subs
What I usually do is drill holes through the case or lid cover and attach the hinge with screws.
Yeah that’s another option
@@SalemTechsperts it doesn't look pretty, but fancy screws are not easy to come by. Unless you own a lathe and truckload of patience.
@@handlemissing3d print a somewhat nice cover for them 🤷♂️
consumers deserve:
the
greatest..
hinge mount...
..that's ever lived..
It is stupid that even some metal laptops have there hinges secured using plastic... Like why not just make holes in the top plates. Also you and lupe singing billy idol was hilarious 😅
10:35, The one-piece hinge mount is real!
These repair videos are good, there isn't enough good channels for it
3:07 when the screws rip out DEEZ NUTS 😂😂👌🏼👌🏼👌🏼
I don't know how you screw up brass inserts like that. The plastic must be extremely cheap.
I am enjoying the new format of videos you are putting out. The shorts are a great short pick me up, but the longer videos really expand on the B.S. companies try to pull to save costs and charge an arm and a leg for repairs. Keep up the great work.
3:09 this screen needs a trigger warning before it.. I swear when I saw those screws that are melted to fit in plastic, I have to breathe manually and hyperventilate a bit... nightmare fuel...
We need a support group for hinge repair PTSD
2:08 That ASUS ad that says wanna look at our asus? 😅
Hinge problems are the bane of my existence. Love these longer videos. This is one of the best videos you've ever done. Keep up the good work.
Keep the long videos coming. Love to watch em
I’m liking your long form stuff because you’re speaking from a place of genuine concern for the industry and advocating for us regular folks that can’t just go out and get “the newest thing” or “another one” when things break. #TGTTEL
loving the accual videos lol.
better than shorts
I know, but Shorts allowed me to grow my subscribers so it was a delicate balance. I much prefer long form
@@SalemTechspertsit be like that sometimes
@@jaydenleckpa8381 Not to the extent I'm doing now. Shorts are too time consuming with very little financial reward, and actually damage the long-form videos in terms of watch time. Hence why creators do either one or the other.
I totally agree with you that the industry should be making those hinge joints more robust. In the meantime, a good work-around when lifting the lid of the laptop is to lift ONLY from the top-center of the screen instead of the top-corner. That way you won't have excessive loading on one particular hinge over the other which may lead to that type of hinge-separation failure.
I Love this channel. This takes the boring out of Computer Repair!
This video format was pretty “kewl” definitely do more of like this
"I don't even want to acknowledge its existence" sometimes truth hurts, sorry HP.
**makes a short video hammering it**
Like my mom after a shower. You walked into that one. I even replied on that video too, "getting hammered and snorting dust" the real problem with tech and devs is normal people don't understand the level of difficulty there is to fixing something, it requires a level of skill that most people don't understand. I'm a dev guy who was once a tech guy with the machines of old. Even ran a bbs back in the day with a 2400 baud on that old Mac plus. So, respect to what you do.
I like the longer format videos.
Same
I got a good laugh because hinges have been shit on laptops for sooo god damn infuriatingly long. It seems like you have to go either Mac or some Linux laptops from smaller manufacturers to avoid hinge issues.
I like the long form format. its nice to see what sort of different issues you face with hardware at your shop
I like seeing these long form vids from you man. keep it up
I love this format so much, keep doing longer videos please
Came from the short forcing us to watch your long form content but actually it was quite nice and I was unaware that they didn't use a basic hinge. Thanks for letting us know
love the long form content keep up the good work mate
Funny thing, before I watched this video, I was watching a video on how one person took a Japanese "mini-truck" and turned it into a camper. One of the things they did was glue aluminum panels to a steel frame using 3M's VHB tape.
I'm looking at the hinges here and saying "Wait, if they're just stamping out backplates out of semi-thick aluminum (not milling them), why aren't they using VHB tape for the hinges?"
I love those kei trucks. And I'm sure the answer is $$$$
Using adhesive isn't the issue, as VHB tape and JB Weld (though the latter is much more than an adhesive) demonstrate.
Gotta say, man, really love your longer videos a lot. I'm really learning quite a lot about laptop and desktop PCs as well as having a lot of fun, so keep on being awesome
I really like this long form of your short styled videos. Shorts for me are too short, so I'm glad you also make longer vids now :)
2 long form videos in 2 days? A dream come true ❤
Your long formation videos are wonderful, please continue!
Thank you so much, that’s the plan going forward! I really enjoy these videos much more than shorts. More time to cram in jokes and education with less brain rot
totally agree. I run a repair shop too and hinges are the number one thing broken behind the lcd itself.
Please keep up the format, its great
Love this new video format♥️
When everyone is pushing "Thin and Light" laptops this is the natural thing to happen. Laptops these days are such a poor value from both a durability aspect and performance aspect because of the market only being focused on the weakest and slowest performing kind of laptop.
Hi, I found your youtube channel about 2 days ago.
First of all, I used to have a medium-sized youtube channel about a year ago before deleting it for privacy reasons / concerns.
I have to say your channel is educational, entertaining, funny, and relatable.
I live in TX, and if I needed a PC repair, I'd go out of my way to ship my repair needs to your shop just to support your business. I believe voices like yours need to be amplified to encourage positive change in the world. Thanks for being you. Hope your business thrives!
Man, thank you so much. Comments like these are genuine highlights of my day after making a video.
This vid, specifically, made me sub the channel.
Your demeanor and commentary made during non-voiceover segments really highlight your passion and dedication to your work, as well as your unwillingness to compromise on quality, which...that is European Extreme difficulty.
This level of frustration displayed shows you do care for your customers, even while scolding them for expecting a repair person to endless spoonfeeding regarding basic computer operation. It's "tough love" but a savior to their pocketbook. and it is impossible to not get frustrated at end users and engineers/companies who keep shitting the bed after dealing with stuff for long enough.
The fact you're still doing this, and haven't let this break your spirit enough to half-ass every repair job, is admirable.
Keep on keeping on, Greatest Technician That's Ever Lived(tm)!
Bro i had a really bad day and when i saw your notification that you uploaded a video my day got better,thanks a lot
Another long form video lets go!!!
Love this format, please keep doing it!
I love these longer format videos. Keep it up!-
The stupidest thing is that the solution used until ~10 years ago was just to put a small frame around the LCD display, where the hinges were screwed to. It was a few *milimeters* thicker, but robust, cheap and repairable. Apple's screens (and similars) can't be dissasambled, so they are more expensive to repair
Probably an extra 75 cents are just too much for them to spend
@@tsorevitch2409 their use of literally glue seems to confirm that...
Last thing I needed to see is a broken hinge on a laptop... You love to see it, that it's so God damn common... This is why I tell pepz "buy used business laptops". Gah.
I love this format for videos, is much more interesting than 60 second ones
I hope you will be more frequent with these kinds of videos. They are entertaining and informative!
06:05 I think woke up my neighbors from laughing. Saw that gag a mile away but it worked flawlessly.
There are two known design solutions to the problem: 1 is to make the whole top cover out of metal including the screw mounts and 2 is how it used to be done which is to have a metal skeleton one either side that runs the full side length of the display to distribute the load. I guess companies don't do that anymore simply because they are trying to make bezels as thin as possible so theres no room for that side support.
This.
You are totally right.
Never watched your long form content but it’s really good
So glad i found this channel, repairing and problem solving is so entertaining to watch. Btw, what chair do you use?
08:37 as an accountant, I'll tell ya that we do not get involved in this things. We're too busy being overworked to create pointless reports.
Yeah more MBA types than CPAs.
yeah it's the project manager that tightens the noose on the budget, usually because someone at board level laid down a decree and everything trickled down through 5 layers of management until someone's trying to find out how to reduce materials costs by x% without cutting corners anywhere the customer can see it.
I love these longer vids
dude I love that you're doing long form videos now, they're awesome
love the longer videos. I can almost feel the pain through the screen lol
I had this idea. There are these hinge testing machines that with automatically open and close hinges. If someone were to get one of those and test many new laptops people could be informed one which models have better hinges. Only thing is not sure how someone could make a profit destroying brand new laptops, even if it provides useful information to the general public. If the public was informed on which models.of laptops had bad hinges, they could choose to buy other models instead, and that would force companies to make better hinge designs, because people would know before hand and not buy their product if it doesn't meet standards.
This is actually a fantastic idea, but yeah the cost associated would be the barrier. Also, manufacturer's tend to simply test it using a gently machine placed directly in the middle of the lid. We all know people open on the left or right side (even though they shouldn't). Would definitely be interested in seeing the results.
The greatest technician thats ever lived
0:59 I used to have this exact same laptop. The plastic by the hinge was starting to come off by the time I passed it down to my brother. He got three more years out of this thing before it finally died in pretty much the same condition as this shot.
I love the longform videos dude! I also have to be thankful that my time spent as a computer repair technician was blessed by the fact that every computer I've ever worked on has been a robust business model.
keep up the great vids
I do at least 20-30 of these a week on all brand except one and guess what brand that is? Apple computers. People can trash talk Apple all they want but they build robust well designed machines in most cases if we exclude the butterfly keyboard, the LCD cables in the late model 13-15” MacBooks and the problem with the SSD shorting to ground on some models. Out of the thousands of laptops I’ve repaired I still have yet to ever see a MacBook hinge fail, they’ll get loose over the years but I’ve never seen them fail completely.
Amen to this brother. Preach!
In my 5 years in the repair business I have seen ONE MacBook, a 2014 or 2015 A1398, with a broken hinge. That poor laptop was beaten up, the actual hinge broke. But guess what? Take a donor display, 10 minutes and it was as good as new. Which is another testimony to the build quality of these machines.
@@PvtAnonymous when an apple product is a more repair friendly option than your product,you know you fucked up
@@PvtAnonymousto be fair most apple users go straight to the apple store
After watching Louis rossmann ... Can't buy apple 😂
Love this type of in depth videos, keep it up❤❤
These longer videos are great! I did PC and laptop repair in a shop for many years before transitioning into software development. It's crazy to me that hinges are still this bad and have to be repaired all the same...they at least started making DC input jacks more modular. Keep making awesome videos.
But why would a company sell sturdy and durable products that prevent you from spending $800 all over again just 2 years later? :D
US military-grade durability 2:34 .. 😂😂..
US military lol 🤣😂
Yeah, doesn't "military grade" just mean, "Made by the lowest bidder?" How did that ever become a synonym for "quality" or "durability"?
The worst of it all is that manufacturers will not give warranty, and tell customers that it's user abuse.
Loved these longer videos!! Its like a short but longer.
IN THE MIDNIGHT HOUR
SHE CRIED MORE MORE MOOOOORE
WITH A REBEL YELL
MORE MORE MOOOOORE
YAOW!
🎤 🤩
pin me. or i come to your house with 1000 lenovo yoga's
I lol’d
New habit is watching your vids while eating! Definitely enjoy these longer vids
i love this format thank u muahsss
Apple haters will hate this, but Apple does have better build quality than almost everyone else on the market, and it's why people like Apple products. Nerds forget how people actually work and they value build quality and the experience of using the product more than how powerful it is. And Apple understands this. They understand consumer psychology better than anyone else in the business.
I love the shorts videos, but this is greatest, like... the greatest technician that ever lived, thanks for the knowledge and your time ❤
Such passion from the greatest technician that's ever lived
Your short-form videos are pure art, but the long-form ones are really good too
Congrats on 1 million dude!
That ad segway was The Greatest of all time‽
First time watching not a youtube short and this is quite cathartic. My dell laptops both have broken hinges and JB weld did the trick.
You're so close to 1M subscribers and you deserve every one of them. Fitting for the greatest technician that's ever lived.