I can't tell you how helpful this and your other YT presentations have been! I started with the SF Admin cert training 4 months ago and it was a nightmare, partially caused by having to do it all virtual. Very limited hands-on practice, and very difficult training lectures. Having you demonstrate the different functionalities and THEN duplicating them on SF side-by-side with your commentary has been MOST HELPFUL. The different SF training sites have been OK, but I never achieved better than 55% on their practice tests (although I did get 65% on the "live" Kryterion SF Admin test and am now able to take the actual cert test), and were very discouraging. I learn by seeing & doing, and, having worked through several of your lessons, I feel a great deal of confidence that I will pass 1st time. Again ... thank you! Steve Reade.
Very helpful video Sreekanth. This is the first time that I completely understood the case management workflow. Thank you very much and keep making great videos.
The explain was so clear!! Never seen any UA-cam Video with such great explaination.................Thanks alot and it has given thirst to learn Service Cloud in depth :)
You videos are very helpful and your way of teaching is very nice. I sincere request is try to upload videos covering all topics regularly especially in this quarantine time we all have so much time to learn from you. I know it will take time to create a video for you but Please please please post them by making time for it Thank you Sreekanth for giving knowledge to us
Thanks.last week I attended the interview he asked how case management works?.I am not able to give proper answer.this video very helpful for me.now I able to answer.
Very good detailed video with explanation of different case scenarios. I have 1 more case scenario where I want to close a case which is getting created from Email, if subject contains some value then automatically case will close. For example if case subject contains =ABC, status of case should be closed.
Hi Sreekanth, Can You please make Vedio on Lead Management as well(How to create and Convert Lead, Please explain all the deails about lead in single vedio.).
oh man! This is what i was looking for, no one has taught me in this way. . can you please create a lecture on LEAD management with contacts, acc, oppurtunities
I am unable to respond via email to cases created through email. I do not have the option to reply to the case. Is there a setting that I need to set up in order to show the reply to buttons (options)
Hi Srikanth, you are the best i really like your videos and presentation skills which are helping me to understand the concepts more in detail. Please continue to create more videos like this. Can you create videos on sales cloud as well. Thanks, Sag
Hi Sreekanth, I need some clarification on how to send auto response email when we received an email from Email addresses which are not mentioned in `Accept from` - Email setiings in email to case routing. Please suggest me.
one question - you sent the case email direct to the long salesforce address. If you send it to the routing address issues can occur as it is coming from the routing address and not directly from the contact
Hi bro small doubt In case auto response after giving criteria there is a name and email address field so in that email address field whose email we have to provide whether user email address or customer email address. Plz help me regarding this
Please help on case escalation. For example I have assigned a case to a queue and escalation is Mr X for that queue. Now queue A assign this case to queue B since it was not relevant to theit queue. Now the case should be escalated to Mr Y instead of Mr X. How to achieve this.
Assignment rules and Omni channel... how they work together? suppose if I configure both assignment rule and omni channel .. what happens if a assignment rule is suppose to assign a case to person X, but person X is already loaded with cases and person Y is free...In this case will the case be assigned to Person X or Person Y???
Hi Srikanth, how many attachments can be attached using the email to case if user is reaching via email and any specific format is supported only? Please let me know as i have been asked this question in an interview
Yet another superb video... Complex concept explained in easiest possible manner. One question: Assignment rules and Omni channel... how can these 2 work together? Can we Assign to Queue using Assignment Rule and then Omni channel picks from Queue and assigns to users using Productivity formulas?
Hi Sreekanth. Your tutorials are great. Any chance you might be able to do a video on flow + strategy builder + Einstein next best action and how they correlate with one another? Or a video on how to set up Einstein's next best action?
I came across your videos and I have to say it's one of the best explanations I have seen. Very clear and straight to the point. Nice job!
I can't tell you how helpful this and your other YT presentations have been! I started with the SF Admin cert training 4 months ago and it was a nightmare, partially caused by having to do it all virtual. Very limited hands-on practice, and very difficult training lectures. Having you demonstrate the different functionalities and THEN duplicating them on SF side-by-side with your commentary has been MOST HELPFUL. The different SF training sites have been OK, but I never achieved better than 55% on their practice tests (although I did get 65% on the "live" Kryterion SF Admin test and am now able to take the actual cert test), and were very discouraging. I learn by seeing & doing, and, having worked through several of your lessons, I feel a great deal of confidence that I will pass 1st time. Again ... thank you! Steve Reade.
Agree - I am on the same boat :)
I must thank you putting this together. Great explanation of the platform. It is easy to follow, engaging and well laid out. Great Job!
Very helpful video Sreekanth. This is the first time that I completely understood the case management workflow. Thank you very much and keep making great videos.
The explain was so clear!! Never seen any UA-cam Video with such great explaination.................Thanks alot and it has given thirst to learn Service Cloud in depth :)
Not skipping any adds on videos, to support this channel. Keep posting more content about Salesforce.
this is fab!
best explanation!
This guy is a gem.
Your videos are underrated, you explain concepts very well with different scenarios, thanks a lot for such great contents
really impressed by your teaching skills........thanks alot for providing videos with clear explanations
You videos are very helpful and your way of teaching is very nice. I sincere request is try to upload videos covering all topics regularly especially in this quarantine time we all have so much time to learn from you. I know it will take time to create a video for you but Please please please post them by making time for it
Thank you Sreekanth for giving knowledge to us
Thank you Shreekanth! your videos are very helpful. As a beginner I found them easy to understand, great explanations. Keep uploading.
You are a beast in Explaining salesforce things.
Seriously the way you explain each and every possible technical functionalities by your real time examples you deserve to perfect 👌🎉 mentor Boss
Best real time scenario videos, well explained.
Hi sir as i m a beginner with 11 career gap it made so easy to understand with scenario plz make more videos. U r best mentor ever seen
All of the Service cloud in one single video!!! Excellent. It was a great help for me to have a quick recap.
Very informative and clear.. Thank you ! You should definitely make many more videos like this. You got the skills !
i have watched many videos, your approach is very unique and very very helpful bro, many thanks
This is the best SF tutorials.
Thanks for sharing knowledge in great way, kindly make videos on LWC and Integration
Simple & sober way yet the outcome is fantastic...Thanks for the amazing lessons.
Hi Srikant, Please make more videos. You are best creator on youtube for salesforce concepts understanding.
Please make the salesforce whole series your explaination is tooo gooooddddddddddd.Helping a lot to understand.
Wat an explanation....u r a champ sir. Thank you god bless you sir.
Great Job bro, 30 minutes video went like 1 minute or 2 with your awesome explanantion.
Wonderful explaination...🙏🙏 I haven't heard this kind of explaination before...thank you Srikanth
great job.....explaining in a clear way......thank u
Hai Srikanth the video is very useful and Thanks for that and post more videos like this in the up coming days.
Thanks.last week I attended the interview he asked how case management works?.I am not able to give proper answer.this video very helpful for me.now I able to answer.
Worth watching.. Awesome Sreekanth
Very good detailed video with explanation of different case scenarios. I have 1 more case scenario where I want to close a case which is getting created from Email, if subject contains some value then automatically case will close.
For example if case subject contains =ABC, status of case should be closed.
great video from great youtube channel
VERY useful and helpful video. Thanks for creating!
This is the best video I have come across on Case Management -- Awesome. How do I give double thumbs up ? :)
Excellent explanation! Good job !
Great explanation and its really easy to understand the way you explained ... :)
Amazing video for the one is prepraing for salesforce admin exam
Concepts are very clear...Thank you
Your videos are great. I hope you will make more videos on Salesforce. Thank you!
Hello shreekant ..You are providing excellent explanation.
excellent guruji. i am expecting more videos from your side.
Thanks Sreekanth for sharing a very great knowledge.
fantastic , neat explanation , very helpful to me
Very good explanation. Good job bro
Excellent explanation Sir. Thank you for your time.
This is the best explanation ❤️❤️❤️
Love to learn from this videos you are the best
Hi Sreekanth, Can You please make Vedio on Lead Management as well(How to create and Convert Lead, Please explain all the deails about lead in single vedio.).
its simliar like to email to case case assignment rules in service cloud, in marketing cloud lead assignment rules will work try your best
this is very well presented and articulated, thanks!
What clear explanation with use cases, People will learn many things from you without any hassle....keep it up sir ji
Nice video Bro!! Please do more videos.Keep it up
Thank you Pavan! Uploading couple of videos this week.
U explain so well.. please make more detailed videos on Salesforce .. May not require animation but please make videos on Salesforce
oh man! This is what i was looking for, no one has taught me in this way. . can you please create a lecture on LEAD management with contacts, acc, oppurtunities
Best teacher !!
I am unable to respond via email to cases created through email. I do not have the option to reply to the case. Is there a setting that I need to set up in order to show the reply to buttons (options)
Sir please explain all the important topics at admin side and developer side.This is the only source I understand easily about Salesforce
Hi Srikanth, you are the best i really like your videos and presentation skills which are helping me to understand the concepts more in detail. Please continue to create more videos like this. Can you create videos on sales cloud as well.
Thanks,
Sag
Hi Sreekanth,
I need some clarification on how to send auto response email when we received an email from Email addresses which are not mentioned in `Accept from` - Email setiings in email to case routing. Please suggest me.
Excellent tutorial Srikanth, Please do more videos, your syle of cover the subject is very well understandable. Thank you for your help.
Thanks Jaya kumar!
Too good explaination sir , thank u
Thank you Ashish!
Simple and very very much interested..
Thank you so much Sreekanth nice Explaination
one question - you sent the case email direct to the long salesforce address. If you send it to the routing address issues can occur as it is coming from the routing address and not directly from the contact
Hi bro small doubt
In case auto response after giving criteria there is a name and email address field so in that email address field whose email we have to provide whether user email address or customer email address. Plz help me regarding this
Brilliant Video.
Thank you so much. Awesome and it is Very well explained.
Please help on case escalation. For example I have assigned a case to a queue and escalation is Mr X for that queue. Now queue A assign this case to queue B since it was not relevant to theit queue.
Now the case should be escalated to Mr Y instead of Mr X.
How to achieve this.
Very well explained for beginners
Assignment rules and Omni channel... how they work together? suppose if I configure both assignment rule and omni channel .. what happens if a assignment rule is suppose to assign a case to person X, but person X is already loaded with cases and person Y is free...In this case will the case be assigned to Person X or Person Y???
Thank you sreekanth😊
Can you please help me out , how to create a case when sender put email address in cc or BCC
your explanation very good
Good Explanation 👍
Hi Srikanth, how many attachments can be attached using the email to case if user is reaching via email and any specific format is supported only? Please let me know as i have been asked this question in an interview
very nice explanation sirikant
awesome video, Thanks bro... Please make videos on Lightning and LWC also.
Yet another superb video... Complex concept explained in easiest possible manner.
One question: Assignment rules and Omni channel... how can these 2 work together? Can we Assign to Queue using Assignment Rule and then Omni channel picks from Queue and assigns to users using Productivity formulas?
Wonderful explanation sir.. Thanks.. Can u please upload any video on Entitlement Process and milestone
I have a query , can we use auto response rule to send email automatically when a case is closed
Brilliant explanation , if possible please do it vedio on Entitalement and SLA ,,, Thank you
Amazing Video
how to assign case if case is created from live chat??
nice explanation Sreekanth. Can you make Campaign and lead management videos too please in detail by giving examples how to do it
Thank you so much bro , really really good explanation
Great Explanations. Thanks a lot.
Sir very very nice explanation
Great. Could you please make video on Sales Cloud and Marketing Cloud
Great explanation
Wonderful Demo dude😍 Keep it upppp bro😁👌
nice explanation Sreekanth
Thank you Shiva!
Hello Sreekanth, excellent content on case management. Would you be able to do a demo on community (partner portal) setup and functionality? Thanks
Thank you, brilliant explanation :)
brilliant explanation, thank you :)
Love your videos.
nice video sreekanth, Please make a video on knowledge based in case management, so how to use knowledge based article in case management
Thank you so much for explanation.
Hi Sreekanth. Your tutorials are great. Any chance you might be able to do a video on flow + strategy builder + Einstein next best action and how they correlate with one another? Or a video on how to set up Einstein's next best action?
Hi Mat, I've some understanding of NBA. Let me know if you need document on how to create nba and some use cases.
@@integrations7548 I'd love to chat about how you're using nba!
Super explanation
great work man .thanks a lot.
Great❤
great information.