I can't tell you how helpful this and your other YT presentations have been! I started with the SF Admin cert training 4 months ago and it was a nightmare, partially caused by having to do it all virtual. Very limited hands-on practice, and very difficult training lectures. Having you demonstrate the different functionalities and THEN duplicating them on SF side-by-side with your commentary has been MOST HELPFUL. The different SF training sites have been OK, but I never achieved better than 55% on their practice tests (although I did get 65% on the "live" Kryterion SF Admin test and am now able to take the actual cert test), and were very discouraging. I learn by seeing & doing, and, having worked through several of your lessons, I feel a great deal of confidence that I will pass 1st time. Again ... thank you! Steve Reade.
Thanks.last week I attended the interview he asked how case management works?.I am not able to give proper answer.this video very helpful for me.now I able to answer.
You videos are very helpful and your way of teaching is very nice. I sincere request is try to upload videos covering all topics regularly especially in this quarantine time we all have so much time to learn from you. I know it will take time to create a video for you but Please please please post them by making time for it Thank you Sreekanth for giving knowledge to us
The explain was so clear!! Never seen any UA-cam Video with such great explaination.................Thanks alot and it has given thirst to learn Service Cloud in depth :)
Very helpful video Sreekanth. This is the first time that I completely understood the case management workflow. Thank you very much and keep making great videos.
Very good detailed video with explanation of different case scenarios. I have 1 more case scenario where I want to close a case which is getting created from Email, if subject contains some value then automatically case will close. For example if case subject contains =ABC, status of case should be closed.
Hi Sreekanth, Can You please make Vedio on Lead Management as well(How to create and Convert Lead, Please explain all the deails about lead in single vedio.).
oh man! This is what i was looking for, no one has taught me in this way. . can you please create a lecture on LEAD management with contacts, acc, oppurtunities
Hi Srikanth, you are the best i really like your videos and presentation skills which are helping me to understand the concepts more in detail. Please continue to create more videos like this. Can you create videos on sales cloud as well. Thanks, Sag
Yet another superb video... Complex concept explained in easiest possible manner. One question: Assignment rules and Omni channel... how can these 2 work together? Can we Assign to Queue using Assignment Rule and then Omni channel picks from Queue and assigns to users using Productivity formulas?
Srikanth your explanation is awesome. Please can give me the solution to implement this use case "Track Case time statistics based on the time taken to respond back to customer" I really appreciate if you give the steps to do this use case . Thanks in advance
It depends on how you respond to your customer after case is created. However Couple of possible scenarios mentioned below Create a field: First_Response_Time (Date Time field) Scenario 1: First response can happen by changing the status of Case from New to In Progress. 1: Create a workflow/process builder on Case to update field First_response_time= Now(), when Status changes from "New" to "Inprogress". 2: Create formula field as below. Hours_before_first_response= If(First_Response_Time!=null, (CreatedDate-first_response_time__c)/(60*60*1000),null) 3: Create a report with Hours_before_first_response field which has response time, you can perform any function as you like. eg: avg case response time, least case response time, cases which were responded late etc.. Scenario 2: First response is by sending email to customer. 1: Write Process builder/Trigger on email message when record is created to populate its case record's field First_response_time=now(), ONLY IF First_response_time IS NULL. 2: Same as scenario 1. 3: Same as scenario 1. Hope this helps!
Hi Sreekanth. Your tutorials are great. Any chance you might be able to do a video on flow + strategy builder + Einstein next best action and how they correlate with one another? Or a video on how to set up Einstein's next best action?
I can't tell you how helpful this and your other YT presentations have been! I started with the SF Admin cert training 4 months ago and it was a nightmare, partially caused by having to do it all virtual. Very limited hands-on practice, and very difficult training lectures. Having you demonstrate the different functionalities and THEN duplicating them on SF side-by-side with your commentary has been MOST HELPFUL. The different SF training sites have been OK, but I never achieved better than 55% on their practice tests (although I did get 65% on the "live" Kryterion SF Admin test and am now able to take the actual cert test), and were very discouraging. I learn by seeing & doing, and, having worked through several of your lessons, I feel a great deal of confidence that I will pass 1st time. Again ... thank you! Steve Reade.
Agree - I am on the same boat :)
I came across your videos and I have to say it's one of the best explanations I have seen. Very clear and straight to the point. Nice job!
I must thank you putting this together. Great explanation of the platform. It is easy to follow, engaging and well laid out. Great Job!
Your videos are underrated, you explain concepts very well with different scenarios, thanks a lot for such great contents
Hi Srikant, Please make more videos. You are best creator on youtube for salesforce concepts understanding.
Seriously the way you explain each and every possible technical functionalities by your real time examples you deserve to perfect 👌🎉 mentor Boss
Not skipping any adds on videos, to support this channel. Keep posting more content about Salesforce.
Thanks.last week I attended the interview he asked how case management works?.I am not able to give proper answer.this video very helpful for me.now I able to answer.
You videos are very helpful and your way of teaching is very nice. I sincere request is try to upload videos covering all topics regularly especially in this quarantine time we all have so much time to learn from you. I know it will take time to create a video for you but Please please please post them by making time for it
Thank you Sreekanth for giving knowledge to us
The explain was so clear!! Never seen any UA-cam Video with such great explaination.................Thanks alot and it has given thirst to learn Service Cloud in depth :)
Very helpful video Sreekanth. This is the first time that I completely understood the case management workflow. Thank you very much and keep making great videos.
really impressed by your teaching skills........thanks alot for providing videos with clear explanations
Hi sir as i m a beginner with 11 career gap it made so easy to understand with scenario plz make more videos. U r best mentor ever seen
You are a beast in Explaining salesforce things.
All of the Service cloud in one single video!!! Excellent. It was a great help for me to have a quick recap.
Thank you Shreekanth! your videos are very helpful. As a beginner I found them easy to understand, great explanations. Keep uploading.
Amazing video for the one is prepraing for salesforce admin exam
Please make the salesforce whole series your explaination is tooo gooooddddddddddd.Helping a lot to understand.
Wat an explanation....u r a champ sir. Thank you god bless you sir.
This is the best SF tutorials.
i have watched many videos, your approach is very unique and very very helpful bro, many thanks
Simple & sober way yet the outcome is fantastic...Thanks for the amazing lessons.
Best real time scenario videos, well explained.
Great Job bro, 30 minutes video went like 1 minute or 2 with your awesome explanantion.
Very good detailed video with explanation of different case scenarios. I have 1 more case scenario where I want to close a case which is getting created from Email, if subject contains some value then automatically case will close.
For example if case subject contains =ABC, status of case should be closed.
Hello shreekant ..You are providing excellent explanation.
Hi Sreekanth, Can You please make Vedio on Lead Management as well(How to create and Convert Lead, Please explain all the deails about lead in single vedio.).
its simliar like to email to case case assignment rules in service cloud, in marketing cloud lead assignment rules will work try your best
Wonderful explaination...🙏🙏 I haven't heard this kind of explaination before...thank you Srikanth
Very informative and clear.. Thank you ! You should definitely make many more videos like this. You got the skills !
great job.....explaining in a clear way......thank u
Hai Srikanth the video is very useful and Thanks for that and post more videos like this in the up coming days.
Concepts are very clear...Thank you
oh man! This is what i was looking for, no one has taught me in this way. . can you please create a lecture on LEAD management with contacts, acc, oppurtunities
Excellent explanation Sir. Thank you for your time.
Love to learn from this videos you are the best
great video from great youtube channel
Sir please explain all the important topics at admin side and developer side.This is the only source I understand easily about Salesforce
Your videos are great. I hope you will make more videos on Salesforce. Thank you!
VERY useful and helpful video. Thanks for creating!
Great explanation and its really easy to understand the way you explained ... :)
Thanks for sharing knowledge in great way, kindly make videos on LWC and Integration
This is the best explanation ❤️❤️❤️
Thanks Sreekanth for sharing a very great knowledge.
excellent guruji. i am expecting more videos from your side.
U explain so well.. please make more detailed videos on Salesforce .. May not require animation but please make videos on Salesforce
this is very well presented and articulated, thanks!
Brilliant Video.
fantastic , neat explanation , very helpful to me
Excellent explanation! Good job !
Very good explanation. Good job bro
Simple and very very much interested..
Too good explaination sir , thank u
Thank you Ashish!
your explanation very good
Amazing Video
Nice video Bro!! Please do more videos.Keep it up
Thank you Pavan! Uploading couple of videos this week.
What clear explanation with use cases, People will learn many things from you without any hassle....keep it up sir ji
Worth watching.. Awesome Sreekanth
Excellent tutorial Srikanth, Please do more videos, your syle of cover the subject is very well understandable. Thank you for your help.
Thanks Jaya kumar!
This is the best video I have come across on Case Management -- Awesome. How do I give double thumbs up ? :)
Very well explained for beginners
Hi Srikanth, you are the best i really like your videos and presentation skills which are helping me to understand the concepts more in detail. Please continue to create more videos like this. Can you create videos on sales cloud as well.
Thanks,
Sag
Thank you so much. Awesome and it is Very well explained.
very nice explanation sirikant
Thank you sreekanth😊
awesome video, Thanks bro... Please make videos on Lightning and LWC also.
Thank you so much for explanation.
It is great! Thank you!
Yet another superb video... Complex concept explained in easiest possible manner.
One question: Assignment rules and Omni channel... how can these 2 work together? Can we Assign to Queue using Assignment Rule and then Omni channel picks from Queue and assigns to users using Productivity formulas?
Thank you so much Sreekanth nice Explaination
Great❤
Thanks for the video so much
Good Explanation 👍
just awesome
Sir very very nice explanation
Great. Could you please make video on Sales Cloud and Marketing Cloud
Great explanation
Brilliant explanation , if possible please do it vedio on Entitalement and SLA ,,, Thank you
jhakaas !!
Hey! your way of explanation is too good. Why did you stop creating these videos?
Thank you so much bro , really really good explanation
great information.
brilliant explanation, thank you :)
Great Explanations. Thanks a lot.
Srikanth your explanation is awesome. Please can give me the solution to implement this use case "Track Case time statistics based on the time taken to respond back to customer" I really appreciate if you give the steps to do this use case . Thanks in advance
It depends on how you respond to your customer after case is created.
However Couple of possible scenarios mentioned below
Create a field: First_Response_Time (Date Time field)
Scenario 1: First response can happen by changing the status of
Case from New to In Progress.
1: Create a workflow/process builder on Case to update field First_response_time= Now(), when Status changes from "New" to "Inprogress".
2: Create formula field as below.
Hours_before_first_response=
If(First_Response_Time!=null, (CreatedDate-first_response_time__c)/(60*60*1000),null)
3: Create a report with Hours_before_first_response field which has response time, you can perform any function as you like.
eg: avg case response time, least case response time, cases which were
responded late etc..
Scenario 2: First response is by sending email to customer.
1: Write Process builder/Trigger on email message when record is created to populate its case record's field First_response_time=now(), ONLY IF First_response_time IS NULL.
2: Same as scenario 1.
3: Same as scenario 1.
Hope this helps!
@@SalesforceExclusive Thanks very much I will try & let you know
Requesting you to YT presentation about salesforce cloud types and uses..
Wonderful explanation sir.. Thanks.. Can u please upload any video on Entitlement Process and milestone
Thank you soo much, it was helpful
and the summary at the end was cherry on the cake as it helped me to understand the whole process.
nice explanation Sreekanth. Can you make Campaign and lead management videos too please in detail by giving examples how to do it
Hello Sreekanth, excellent content on case management. Would you be able to do a demo on community (partner portal) setup and functionality? Thanks
nice explanation Sreekanth
Thank you Shiva!
Thank you, brilliant explanation :)
Please make video on
Governance limit
Data loaders
Object and relationship
Love your videos.
Please could make video on sales cloud as well its really helpful.
great work man .thanks a lot.
nice video sreekanth, Please make a video on knowledge based in case management, so how to use knowledge based article in case management
Hi Sreekanth. Your tutorials are great. Any chance you might be able to do a video on flow + strategy builder + Einstein next best action and how they correlate with one another? Or a video on how to set up Einstein's next best action?
Hi Mat, I've some understanding of NBA. Let me know if you need document on how to create nba and some use cases.
@@integrations7548 I'd love to chat about how you're using nba!
Thank you
Wonderful Demo dude😍 Keep it upppp bro😁👌
nice explanation,,,,,Can you make a video on Lead Management and Marketing Automation?
It will be very helpful
Please make a video on Interview Question can be asked in Sales or Service cloud.