Escalation Rule in Salesforce

In this video, Shrey is not only teaching but also demonstrating Escalation Rule in Salesforce.
1. What are Escalation Rules in Salesforce?
2. What is the lifecycle of a Case?
3. How to set up Escalation Rules in Salesforce?
4. How Escalation on a Case is managed in Salesforce?
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Reach us out here: cyntexa.com​​
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Shrey is the Chief Executive Officer at Cyntexa which is considered as one of the top Salesforce Consulting Partner in USA, UK, UAE, Australia, Singapore & India having a vibrant team of 100+ certified Salesforce experts which include developers, architects, consultants, administrators, and MVPs.
Shrey took Cyntexa from 5 to 100+ people in less than 1.5 years while multiplying the revenues by 8 times. Shrey is an entrepreneur since the age of 13 as he was buying and selling stuff and making money in the school itself. Shrey is the Youngest Salesforce MVP in the world who firmly believes in providing value to the people and building long term value-based relationships. His mission is to disrupt the way professional technical services are delivered by bringing back the empathy for the end-user rather than being operational and transactional.
Shrey is popularly known as Salesforce Hulk in the Salesforce ecosystem as he was the first one to start creating videos on Salesforce on his UA-cam channel named as Salesforce Hulk and that too at the age of 19. Shrey is also the founder of S2 Labs which is a Salesforce Training Company, being the 1st one to start Salesforce training in Rajasthan, India, and currently selling his courses worldwide. Shrey is also a marvelous speaker who actively presents on topics that revolve around Salesforce and Entrepreneurship in various worldwide conferences. Shrey has also been a Judge in multiple technical and business hackathons organized by the Government of India like Smart India Hackathon.
Shrey is a leader with out of the box thinking who emphasizes not only on hitting the sales targets but also on providing an amazing experience to the customers as well as employees. Shrey believes in building a team with strong values, ethics, and behavior which leads to the amazing culture at Cyntexa.
STALK ME ON:
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Twitter: / iamshreysharma​​
LinkedIn: / imshreysh...​
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#learnsalesforce​​
#salesforcehulk​​

[@atin571]

I am blown by how did you make it so easy to understand.. kudos

[@rsrinivas6025]

Hii sir kindly arrange all saleforce
Videos in a playlist for the beginers from which video one should start with..

[@SalesforceHulk]

Will upload soon

[@rsrinivas6025]

@@SalesforceHulk thank you so much for the reply

[@pkatekar]

Hi Shrey, #salesforcehulk - Could you please post the remaining videos on Solution management and Knowledge base? Without those 2 topics, the Service cloud is incomplete. Thank you.

[@MDARIFKHAN-bf5wn]

Where is the Video on Omni channel

[@LifeInFramesWithUs]

I have a general question...if we use a URL field say...which has production URL and m in Lower org, but when I click on that link even is staying in lower org...it redirects me to PROD...isn't the error should pop up for that

[@ankitsharma-op1dd]

Hi, my case is escalated but user did not get any mail and did not changed owner . I don't understand what is the exact problem

[@gopikrishna5766]

Hello, are you working in a sandbox environment?

[@lakshmikavyakanamarlapudi2011]

​@@gopikrishna5766 even I am facing the same situation, I am working on sandbox

[@priyap2095]

Hi, I have one question can we just set business hours on case but don’t want to escalate it to anyone does it still works. Waiting for your reply please.

[@DivishaBansal]

Hi , I am having salesforce admin experience of 2 years and want to switch my career as a salesforce developer. Suggest me whether I should go for switch or not without having experience in salesforce development?

[@shashikumar-rw1zc]

Hi shreyas I am having trouble while authenticating an org with vs code it is showing an error of OAutherror 1717 can you pls help me how to solve this problem

[@SalesforceHulk]

You can check out this video for a better understanding: ua-cam.com/video/61R6GN2YsHc/v-deo.html

[@latarishabh]

👍

[@aksarts1208]

Man. . . Correct. . . DATE/TIME on your system. . .