EGO LAWN MOWER 5.0 AH 56V BATTERY WON'T CHARGE | WARRANTY REPLACEMENT
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- Опубліковано 20 сер 2020
- OLDER EGO BATTERY REPLACED WITH THE NEW EGO FUEL GAUGE BATTERY FREE!
I had one battery that refuses to charge and EGO replaced it with the NEW 3rd generation EGO battery. The NEW EGO batteries have a power level indicator around the battery power button. This lets you know about what percentage the battery has left to ensure that you have enough power in it to complete the job you're attempting to do.
EGO Power+ System battery warranty against defects. 5 year limited warranty on EGO outdoor power equipment and 3 year limited warranty on EGO Power+ System battery packs and chargers
At EGO they pride themselves on manufacturing products that not only have power but are reliable and robust too. That’s why all their products are covered by extended warranties that you can rely on. Just note that It took me 3 days of calling them to get them on the phone. after speaking to someone on the phone the sent me out a new battery. It took them 12 days to get me my new battery. I got not only my battery replaced but I got the new battery they have out with the fuel gauge. What a surprise to get this in the mail. They mailed it out with UPS.
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WARRANTY REPLACEMENT | WOW EGO JUST SENT ME THE NEW FUEL GAUGE BATTERY.
OLDER EGO Power+Battery WON'T CHARGE | EGO REPLACED IT FREE WITH NEW EGO Power+with Fuel Gauge Battery
NEW EGO BATTERY WITH FUEL GAUGE SENT TO ME FREE FROM EGO
#EGOPOWER+withFuelGauge
#EGO
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I watched this video and gave customer service a call for a replacement battery and they picked up right away. I didn’t have a receipt and they said that’s fine. They asked for the serial number and ran me through the troubleshooting process. Turns out my battery lost about 45% of its life span over 2 years. They went ahead and ordered me a replacement. They said this is a one time thing and next time I will have to have proof of purchase. The phone call took about 10 minutes and was such an easy process. Great company and great tools. Batteries die it happens to all of them.
Thats great t I hear. Glad they got you taken care of fast and easy
Excellent work 🔥 I just bought the same lawn mower at Lowes. The battery the came with it is the one that you just press the button and stays green. I used it for almost a half a day. Wow for a lawn mower battery, that sure last a long time. And that was on my first charge. Stay safe.
Your right that power in the EGO will leave you wondering why you ever used gas lol. I know I have got a lot of use out of mine and can't say enough good things about the power you get. The fuel battery is really nice. Mine came with just the push green but the new one they sent me was really cool. I like to push the button and see how much power I have left to finish a job but it's not really necessary.
Thanks for the info. Now facing the same issue with a one year old battery. Your video was a huge help.
I know it a great product but battery issues really do make it not so good. Glad I could help
They have some serious work to do on the quality of their batteries. I've had numerous issues with them after relatively light use. Love the tools for the power and design, but nobody wants a beautiful tool that sits idle because you can't get the battery to last more than a year or two.
I do like the power. Battery 9n mine only went out once and I have 4 of them but I do feel they have issues.
Thanks for the review! I'm building out my lawn tool eco-system and am between Ryobi and EGO but, considering how expensive the batteries are and after watching your review on how difficult customer service is and how hard it was for you to get a replacement battery, it makes it an easy choice to go with Ryobi. I'll admit EGO makes a slightly better product but the cost of their batteries are much more costly and ff they don't have good customer service its a no brainer which brand to go with!
I know I wish the batteries were a lot less. I can't go back to gas. I really like my battery power tools. I been hearing that ego customer service is really easy to get on the phone and easy to deal with now so thats great. I hope this helps.
I too have multiple EGO products and having the same problem with my 5.0AH battery. I called, waited, waited, and waited then decided to leave name and number for a callback. Still waiting! This is going to be the #1 way to destroy a business. Some of my neighbors have bought Ego products because of me. I hope I didn't steer them wrong. Come on EGO, do better than this!
I know I feel your pain. Getting them on phone is so hard. Only thing is I really like the power they have and it does work great. Untill battery problems. I will say in a way im a little happy because I got the new fuel gauge battery. I really like knowing how much power I have left. So it was worth the wait to get them. Hang in there. Let me know what comes on it. Thanks
I finally got in touch with them and they are sending me a new battery. I do like my ego products and I do hope they can keep on top of people's concerns, whatever they may be. I wish you the best. Stay healthy and stay safe.
@@DL-bz1ml Glad this video can shed some on the situation. I'm so happy you got that done. I know waiting for it in the mail can be hard. Thanks for sharing. Hope you get a fuel battery. Be safe
@@DL-bz1ml did you need a receipt?
Thanks for sharing your experience!
Your welcome
Less than a year in, same battery failure. Ours worked last week. This week, neither charger will even register it. I will say, however, that the warranty process seemed somewhat more reasonable this time than in your experience. I had them to sending out a warranty replacement within 20 minutes, although I waited on hold 15 minutes after that point to confirm. They also don't promise when the replacement will ship so this might all be a ruse.
Your right. It hit and miss with warranty. I had another issure and it went good. Glad you got the help you needed and they are sending you one out. Let me know you it goes.
Love EGO but I too started to have charging issues unfortunately. My 2.5 (newer model) charges all the way ( all bars are fully green) but as soon as I take it off charger and start using it it soon ( 1 minute) it loses 2 green bars...this is new. Thanks for the video.
Same issue here, any updates?
I just started using EGO tools. I write the serial number of the tool, battery and charger on the receipt and scan the receipt into my computer. Then I go to the EGO online site to register. They ask for the serial number, where you bought it (it had better be an EGO authorized seller), and to send them a copy of the receipt where I send the copy stored in my computer. If I ever need warranty service this should make it go faster.
One of the reasons it takes longer to get the battery is the lithium batteries have to be shipped by ground, I think, unless the seller has their own air force, like Amazon.
With all that. Nothing is easy. Sending your equipment off to be fixed can lead to getting lost in the mail and you never see it again. Wounder who is at fault or who will cover this if it's lost.
I sometimes have to put the battery in the fridge for a bit before it will charge.
I've had two of my latest gen batteries fail and then one of the replacement ones failed. My local hardware store was kind enough to replace my batteries out of their own stock as EGO Australia was just not cooperating. I love my EGO mower, line trimmer and especially my 18 inch chainsaw - they are just the best - but what use is good equipment if the batteries are not up to standard? I plan to sell my EGO gear, even though I have two brand new previous gen batteries working well. I have lost confidence in the EGO brand and the way they deal with customers. I have never had issues with other battery brands, even once. EGO has changed certain things with the new gen batteries, I do know that as the rep said so but they don't want to admit that to customers... I plan to do a video on my social media accounts where I have around 25,000 subscribers. I will be kind and fair but also transparent as customers deserve to know the truth behind the latest battery issues.
If only they could fix the battery issue we all know they have right. Product is perfect but the battery are lacking long battery life.
So, this is my 2nd summer using these batteries, with a leaf blower and weed whacker.
I've got two of the larger 5.0AH batteries and while the runtime is decent, in the past month I've see the following:
The battery has 2 charge bars flashing so I figure it's time to charge the battery.
I plug in the battery charger, place the battery on the charger and the charger fan whirls up no problem.
Within about 15 minutes - the chargers seems to turn off.
I take the battery off the charger and sure enough, it still only has 2 charge bars flashing.
So I try it again, unplug the charger - plug it back in - and start the process again.
This has happened 3x in a row.
I doubt it's overheating because the charger fan whirls up - and the house air conditioning is on, but I can't be sure.
Is the problem the battery, the charger, or both?
EDIT: Ok, so this time I watched as it charged - of the 5 separate green circular bars on the battery - the fan seemed to turn off during the 2nd to last green charging bar. I took off the battery and reseated it on the charger and sure enough the charger fan whirls up again and continues charging the battery. I'm convinced something is wrong with the battery charge level / voltage, not communicating properly with the charger itself? Or, maybe the charger itself is overheating - I'm speculating here...
Thanks for your video. My battery doesn't work after one year. I trying to get through to EGO.
Thanks so much. They will send you a new one. They do have a good worrenty.
My battery did the same, would not charge only clicking. I decided to just walk away. I came back a while later and it charged. It possibly be draining down all the batteries to get them all even again then charge them all back up evenly to full again.
You got lucky. This doesn't usually happy. Even today I still try charging the bad battery to see if it would start charging again. No luck.
my battery did same thing.. begins charging normally, after 15-20 secs charging stops, red flashing light on charger comes on.
Sounds like you will need to call them and get it replaced.
Their customer support is hard to get in touch with! They sent me a replacement battery. All good. Now I have another battery that died but is out of warranty. I wish someone fixed them.
I know what your saying. Fix battery and customer support.
I have a corless craftsmen drill from back in the day when craftsmen was craftsmen. Battery 🔋 on that drill is still going strong. I think I had it for 15 years nows and works great. Yes battery do go out in 3 to 5 years but thats not always the case.
These batteries are expensive 😒
I had their rapid charger go out on me when they started the Ego brand. Customer service answered and sent me a new charger with only a few questions. Too bad things have changed, that may hurt the brand.
I think the brand is top notch . I think it's going to only continue to grow. My only drawback was not being able to get somebody on the phone right away when I had a warranty claim. Once I got customer service on the phone it went pretty smoothly and they sent me one of their newer batteries which I thought that's great could I didn't have the fuel batteryOnce I got customer service on the phone it went pretty smoothly and they sent me one of their newer batteries which I thought that's great could I didn't have the fuel battery.
jees the warranty process sucks. Why cant we just take it back to lowes like homedepot does for ryobi?
i just but a ego snow blower i hope all goes well.
Its gotten better over time. You should be ok. Battery will stay charged after you charge. My advise is to not keep it on the charge. I think keeping it 9n the charger is making the battery go bad..
I have the exact same issue with my EGO battery. I think the 5.0AH battery is so expensive, it is a dangerous buy because it appears to have a high failure rate. And it could easily fail just out of warranty. I'm still in warranty period, but only just
Sorry the hear that. Seems we all have been there. With a high failure rate you would think the battery would be cheaper so we can afford to buy one. Getting a new battery from them is pretty easy . Give them a call. Hope your next battery last. I know here in Florida battery don't last long.
All Ego batteries have a high failure rate. I own 3 and they all are defective. When placed on the charger, the light blinks green and allt he charge lights illuminate as if it's fully charged, but it's not. Two still take "some" charge, but I have to have them on the charger all the time, with one of those AC timers that turns the charger on every 15 minutes. For a second, a tiny bit of charge goes through. So by the time my yard needs to get mowed again, the battery has enough charge in it. I'm sure this trick won't work, at some point.
As of today April 14, 2023 I have issue with my battery not charging. I'm going to call customer service later and see if they replace it. I bought mine in 2019 so is pass my warranty.
Why so disappointed you need to call them rather than emails back and forth. I ring them and get answers promptly and they addressed my issues.
There are times calling them takes forever and other times its pretty fast.
They didn't give me the current model. They sent me an old replacement same as my 2020 model, and it was refurbished by a third party, and shipped in a cardboard box.
Try it out see. Maybe its better then getting a new one . Mine has proplems already. Use it keep us updated.
Ego has terrible customer service. It's now been over a month and they still haven't shipped out my replacement. I've probably called them a dozen times between that time. Not sure what options I have left. Does anyone recommend a different brand with reliable customer service and warranty?
I will say the pandemic has really made it to where people have given up on quality and service. They now blame the pandemic rather than stepping up to make sure you only send out good quality products. Good Service will it ever return.
My 5.0AH 56V battery stops charging when sitting on the charger for about 15 minutes.
Example:
The battery has 2 charge bars flashing so it's time to charge the battery.
I plug in the battery charger, place the battery on the charger and the charger fan whirls up no problem.
Within about 15 minutes - the chargers seems to turn off.
I take the battery off the charger and sure enough, it still only has 2 charge bars flashing.
So I try it again, unplug the charger - plug it back in - and start the process again.
This has happened 3x in a row.
I doubt it's overheating because the charger fan whirls up - and the house air conditioning is on.
Is the problem the battery, the charger, or both?
I would think the battery. I know the fan is on to cool the battery before charging it. Put it on the charger and leave it. Then see if it will charge after 1/2hour
@@FloridaFamFive 1. I put a semi-charged battery on the charger. It starts charging.
2. The charger shuts down after about 15 minutes. The battery charging lights stop flashing and it appears that it isn't being charged anymore. I know it isn't even close to being fully charged though.
3. Are you suggesting at this point to leave the battery on the charger and it may just start up again on its own?
@@pleco101 its the battery then. I had that happen to mine
My 56V 5.0A one just failed... Goes on charger, doesn't charge, click battery light and nothing happens
Oh no. I hope it still has a warranty so you can get it replaced. I only had that happen to me once. I have had all 3 of my battery's for years now and haven't had any more problems with me.. Call them they should help you out.
@@FloridaFamFive will do!
Took 16 days for EGO to send me another 5 ah battery under warranty. How do you register the new batttery with EGO?
I have called them and done it online for different battery's.
Calling them is the only way you can get it replaced. Yes sometimes it takes a few days. But if you call them check up on it they might push it threw the line for you. Just saying. I did it works.
Mine is brand new .I've only used it 3 times . When I go to charge the battery there is no lignt coming on .
First I heard of this. Wounder why its not charging. Bad Battery cell?
Did you get your ego figured out? I am having same issue
@@carenlevene9851 I did they sent me a new battery in mail. Fast and easy.
I bought the 18 inch chainsaw 2 months ago. The 5 AH battery is already dead, it won’t take a charge! I registered so I’ll be on the phone tomorrow!
This is not good at all. Sorry to hear this. They are really good about sending a new one out pretty fast. Let me know what they say.
What is the date on the battery. Seems those made in 2018 , and 2019 had problems.
@@charlescoker7752 I'll take a lot. I have a dead 2.5 battery so I was hoping I could transfer some cells from that over to the dead 5.0. Ego did send me a new one though.
@@charlescoker7752 2018
The batteries from what I see are about 250$+. That is ridiculous to think you have to change battery every three years.
I know. Join the club. There a lot of us that wish they lasted a lot longer.
Did they require any proof of purchase or require the battery to be registered for a replacement?
The peoson on the phone walked me through registering my product along with just asking when and where I bought the product. They don't make you send them in anything. They stand behind their product. Getting them on the phone is troublesome but after that you should be good to go. Hope this helps. Let me know how it turns out!!!
@@FloridaFamFive ok. I can’t find receipts or anything, hopefully they will take a best guess. My 7.5 gen 2 only holds a charge for about 1 minute so something def wrong. Thanks.
@@cramerck I agree something sounds like its not working. Give them a call 📞 they will take a guess I'm sure of it.
Yes, EGO customer service made me email them a copy of my receipt, to make sure it was purchased from a authorized dealer and proof of date purchased.
did yo have to send the old one back? At your own cost?
No they don't ask for it back.
They just send you a new one in mail.
Did you return the bad battery or they told you to keep it
You keep the battery.
Did they say if the new battery has a new 3 year warranty or will the warranty run out on the date of the original?
It will run out after the original.
This is normal. Otherwise your battery would last forever. Most all company's do this.
@@FloridaFamFive That's what I figured. Thanks! I have a Rockwell 90 degree drill. The batteries are warranted for life. I've gotten 2 new batteries over the years. Even though they replaced the original, the new one they sent was warranted for life as well.
@@terryjones8360 I wish companies would do that. They are only looking out for what makes them the most money.
Mine don't even do that doesn't even start to charge the little fan don't even come on I guess I'll have to give him a call and hope for the best
If its been less then 3 years, you shouldn't have no proplem.
I wish it was not like this. I really like Ego a lot. A new battery cost almost as much of a new weedester. I guess I would buy a new weedeater if i need a new battery if my battery is out of warrenty....
@@FloridaFamFive yeah I first bought the kobalt lawn mower. That one the self-propelled stopped working after 2 years. It still works you just got to push lol.
@@MoeLarrycurly1 I once had a car like that lol
All who buy this system. Needs to be sure they register the tools, and batteries etc.
Yes with all things you should just incase.
Live in Wisconsin my ego batteries been old now got it from 6 years or 5 years or so is not good cannot charge properly the red light is flashing. I don’t see green light flashing at all. You think I can get a warranty for that.
I always watch the video of ego battery I’m glad I don’t have to go to Home Depot tomorrow after my work. So I decided not to.
Thanks for explanation I prolly have do it online or fix the ego battery on my own. Those ego batteries is expensive the heck.
@@FrancisL-ed4ic you only have a 3 year warranty. After that you will have to by a new one.
@@FloridaFamFive ok thanks Florida fam
@@FloridaFamFive I sub to you
Update: my experience couldn't go better with customer service....I called them...had to wait fir call back...about 15-20 minutes....told lady what I noticed with my battery that seemed to lose with in less then a minute...1 bar then a second bar...she did a brief trouble shoot then agreed with that something wasn't right and started the process of sending a new battery....so so far so good.....will update when I actually got replacement.
It is a bit disappointing that battery began to fail at the 2 year mark so if you purchase their equipment make sure you register it. I lightly use the blower I have...just a few times a year. But when working it's a great blower.
I Agree with you Battery should last a lot longer but that's great they're gonna send you out a new one. Im glad you got it taken care of.. they one to sent me still works great no proplems.. im back to loving my again.
Did you actually get the replacement? My troubleshooting has gone smoothly but I've spent 10+ minutes on hold waiting for the guy to come back and update me about the battery shipping.
I can't get my battery to dock back into the mower. It just won't go all the way in anymore...it charges just fine. Any one else?
Thats worried.. cant say I habe heard of that happening. Have you looked in side mower to see it the lach is locked say like if you had a battery in it.
@@FloridaFamFive yes we looked inside and outside with a flashlight and it just took a lot of fiddling around. It has to slide into the mower at an exact angle. It's working for now but was very frustrating. I still don't know what the problem was.
@@TheOriginalOrkdoop it happens sometimes. You just have to get use to it. Im so glad you got it workd out. Happy to help in any way.
I guess EGO didn't expect that customers would have problems with their tools, what a mistake.
After several attempts to get them on the phone then 2 days of testing and confirming a defective 7.5 amp battery for my Mower they said that they would replace it, wow that's great I thought.
Going on 5 weeks so far and I have not received it, no stock they claim yet retailers are fully stocked with EGO products.
In my experience with EGO Warranty Service it is TERRIBLE and if you need their help you can go for weeks if not months before you get to use the tools again.
I would not recommend buying their products.
Your right. I have had more bad luck then good with needing there help. I have to say what keeps them in business is the power house equipment that runs on a battery. Nobody can beat it yet. I take the good with the bad.
Same here. My battery won't hold a charge after one year of use. I gave them the details for the last two times I've used the battery, but they insist that I test it one more time before they will replace it. Really?! Nice mower but poor customer service!
@@amyblaskowski8414 I agree. I think its because they have been using a outside company to answer the phones for them.
Still no excuse for this at all.
EGO customer support are very slow in my experience.
Sometimes it can be slow to get them on the phone. Other than that they send out a new battery in the mail and you keep your old battery. If you had a repair now you would send it to a service center and they send it out to get repaired. Home Depot use to do this when they sold the product. Now lowes sales its
I got screwed with EGO, I didn’t register my lawnmower when I purchased… battery died in less than a year… ego told me to take a hike.
Even though they can tract serial numbers and know where the device was purchased. Cost me 285 to get a new 7.5 amp battery 🤬🤬🤬
sorry to hear that.
E Go absolutely sucks. Never, ever buy one. Warranty assumes you have a receipt and registered. Lessoned learned. Nice job guys, not your fault
Your right. I think it should be coverd with out a receipt.
Mine stopped working too
Is it out of warranty?
@@FloridaFamFive nope I bought this in may of this year ..I'm contacting support but concerned that this is not good quality
@@davidjonburke2729 i know stuff happens its part of life. But I will say I like the power and Equipment. Well worth the minor hiccups. They will replace it for free. Let me know how it goes.
Ya don't buy EGO. Their batteries fail quickly (2-3 years) and they cost $200 to replace. I had a gas powered craftsman that ran without incident for 20 years. This company is a joke. Their warranty department is outsourced and doesn't care about customer service. Their model is clearly to get you invested in their tools and then keep buying batteries every 3 years.
I know your right. I had a craftsman gas lasted forever don't use it but I still got that one lol... Im back to having batteries issue now with EGO.
This is the proolem I have.. I cant find a better preforming weedester then EGO.
I have a 7.5 with the lawnmower since Jun 2019 I'm off warranty, now I'll have to buy a new battery that cost $400ish might as well buy a gas mower. They should invent a lawnmower with the cells in the mower like tesla lol
@@thezfamily989 EGO is a scam. Should've known better. Green energy my butt. How much waste and mining is taking place for a battery that lasts a couple years. We've been scammed.
@@thezfamily989 your right. I have 2 acting up and off Warranty so it's now out of pocket But I've said this before for a weedeater its better just to buy the weedeater with a battery. it's almost the same price as the battery.
Can't really do it that way with the lawnmower.
Terrible customer service....run
I hear you on that. To bad they use a outside company for the calls centers.
Get to the freaking point.
Useless batteries
Its great when they are working.
I have 3 and 1 went bad . So I guess 1 in 3 are good lol