AquaRite Settings and Frequently Asked Questions
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- Опубліковано 11 жов 2024
- The following AquaRite video will help you to configure and adjust the settings on your AquaRite.
Topics Include:
How to Reset the Average Salt Level Displayed on the Default Screen 0:36
How to Display the Exact Percentage of Desired Chlorine Output 1:16
Changing the Product Name when Using the AquaRite with a Remote Control 2:00
How to Configure the AquaRite to the Correct T-Cell Type 2:30
How to Clear the Inspect Cell Blinking LED 2:54
How to Configure the System to Display US Measurements Instead of Metric 3:19
Wow, what a helpful and informative thread, thanks! My question, if you can help: Technician just replaced the salt cell and everything is working perfectly; however, somehow I have managed to change the default readout from 2900 to 2.9. I know it's the same thing but in decimal form, but I'd like to know what I did to make this happen, and how to set it back to reading 2900. Any clues? Thanks!
You went to the metric reading. Press the diagnostic button once for temp. Move the switch from auto to super chlorinate and back to auto. It should set back to ppm.
The video clearly covers this topic ; )
Shilo Herrling i
@@HaywardPoolProducts hello there I just changed my cell but for some reason I its says 6100 and hi salt took sample too the store and it's on 3300 I did the calibration already but still showing the same number can you help me what else can I do?
@@omargarcia990
I know this is 3 years late but may help someone with the same issue. First, the generating light would be off if salt level is actually that high. Next, check the T-cell display matches yours as shown in video. If still reading high, recalibrate using instant salt reading as in video or calibrate by switching to Off, then Auto, press diagnostic 5 times, wait for reading to settle, then lock in by switching to Super Clorinate, then back to Auto. I'd also check the sensor on the T-cell is facing the correct direction of flow as show by the arrow on it. If still reading high, take another water sample to another store to double check. You may have added too much salt. 😉
The amount of useful info you put into 3:51 is astounding man bravo
If you'd like tech assistance, please private message us on Facebook or Twitter with your email address and phone number or email us at marketing@Hayward.com and we'll forward your message to our tech support team.
my friend you are right. This video is 9 year old. you would think they would have done a update.
Wow. Well done, and the walk through all the way to the end of the video was key for my issue. I had a power outage (lighting storm in FL) and my system reset to the all the defaults. E.g, t-15 cell (I have a TCell925) and worst of all,, metric values and instead of USA values. I couldn't understand why none of my previous values (before power failure) had gone. THANK YOU!!!
So glad to hear the video was helpful, Mr Venegas! Enjoy your pool!
80
Thank you. Going through the recalibration helped solved an issue I was having.
Great!
My chlorinator is putting out 4000 w!y to much salt but yet the high salt light never turns on. We ha e it at about 11% output. Still reading to much salt once the water is tested
Thanks for simple explanation. Just changed from pentair to hayward. Big help.
Glad it was helpful, Michael!
A lot of good info on such a short video. Thanks for getting to the point and moving on.
Thanks for the feedback!
Thank you for making this video. It was very explanatory and I appreciate you doing this video because it did help me. My check salt and inspect cell light is solid. I think I’m gonna have to buy another salt cell I even cleaned it and it’s still showing solid colors
A lot of great questions here but it would be nice if the tech that solved the problem demonstrated how he did it in a vid. I am working with one of these in Canada at a very well known hotel chain. The rep that came to see us was terrible. Said that the newer models have no display and didn't get back to us yet. Anyway...the pins on the controller connections to power are a bit corroded, how would you go about cleaning them. Thanks
A little confused on the exact model but cleaning the power connections on the AquaRite or other models should be done to insure a good connection. If possible, remove the screws first. Use a non metallic cleaning scrubber. Something metal could leave residue. A good hardware store should have a cleaner in the electrical dept. Please private message your phone number to our Facebook page if you would like a call.
Great information. Life Saver. Sad to say but I no longer need a “Pool Guy”.
Thank you
Glad to hear this was helpful!
Great video but I have a question, my average salt which is usually around 3200 does not display anymore. I tried pressing the button six times on off and then four times I just goes through the system! Please help if you can, this is my third Hayward pool never have had this problem before
Hi Jon, for tech support please private message your email address and phone number via Facebook or Twitter or email us at marketing@hayward.com.
I have a Aqua-rite and T-9 cell that is 3 years old, initially the salt generator ran properly and I had my %dial typically set to 30-40% , towards the end of the year my chlorine level was very high and I set the dial to 10%. this year I have set the dial to 0 % and it is still over chlorinating the pool. How do you re-calibrate the unit to operate at the proper level.
Steve
Thank you. That's exactly what I was looking for.🙏👍👏👏
My pool was winterized a few weeks ago.
My wife heard a buzz near the pool pump. It was the Aqua Rite Chlorinator. Even though the switch is in OFF position, the panel is on, there is a light on. The white plug is not plugged. Is there anything I can do to turn the panel off??
I have the Hayward Goldline Control Chlorinator for many years. The board version is r1.40 (which is much older than what you are showing). It is only in the past week or so, once a while, there is a loud bang coming out of the box, the power to the pump momentarily turns off, then back on again. The default display on the digital panel is showing 1.2 instead of the salt level (not sure what the 1.2 means, but for all these years, it's always the salt level). I suspect the loud bang comes from the transformer, but the display leads me to think of the electronic board. Which component do you think I should replace first? Many thanks!!!
+dan tan Sounds like the board is going.
+dan tan if you have additional questions, please PM your phone number.
When I set the average salt reading level to a level I like (clicking on super chlorinate to set), it is all good. But the next time the system turns on, the average salt reading level will, gradually, be at the instant salt reading level and the cell won't produce chlorine, because the average salt reading level is not satisfied. How do I get the average salt reading level to stay at the level I set it for through the year?
we are having to figure out the cell on our new aquatrol and can not get any of our questions answered tried the on line site would not load would love to have a 800 number to walk us through getting the salt level right and the calibration done when we try to calibrate it the screen goes to fast thanks susan
Hi +Anthony L, there is no reply button on your UA-cam comments, so we are writing a separate post to answer your question. The only way to use a cell smaller than a T-15 is if your software revision is 1.50 or greater. If it is, you have a choice of all the cells we manufacture. If your software revision is less than 1.50, you can only use the T-15 cell. The T-15 cell will last 3-5 years, depending on use. You can see your software revision by pressing the diagnostic button multiple times until it appears on the screen.
Hayward Pool Products i
My screen it’s saying slo: and generating, power, check salt and inspect cell light are on.
Could you tell me what to do? Because the salt it’s almost on 7. I had the strips and did read that.
Thank you
Have a Aqua Rite Chlorine Generator Goldline T-15 cell. Everything else is Hayward, pump, etc... The salt water generator gives me a salt reading of 2600, when I take a sample water to Leslie's they get a reading of 4000. I've tried resetting, still shows 2600. This has been going on for the last month or so. I've added at least 2 bags of salt in that time. The reading did go up to 2900 but it's back to 2600. The red led light telling me to check the salt is blinking. I have cleaned the cell. Just wondering does this indicate that I need a new generator?
Just got off the phone with the Hayward tech support. He went through the diagnostics with the board. Says I probably need a new cell. Mine is at least 4 years old, maybe 5. I've searched online for prices and see the T-15 is for 40000 gallon pools. My pool is just a play pool, probably 10k-15k gallons. Do I need the T-15 or can I go to a lower model and save some money?
1400 ppm salt reading, I added salt to get to 3000, pool store says its 4500, and cell not generating chlorine and to get a new one... put new cell in and hoping to see the 4500 value or something less as I started to drain and dilute, it still reads 1400 so I guess its the control board screwing up??
Which models have the ability to switch the cell setting.The one I have looks like this,but no way to change it?
Not directly related... I just replaced all the railings on my above ground pool due to rust. I had to replace them with the same type of railings so of course they will rust again. Would a sacrificial anode do anything to protect the rails around the perimeter? My pool is 25' X 12 ". The railings around the top edge are about 8" wide. The underside of the railings is where I saw the most corrosion.
I bought a home with a Hayward salt system that I haven't used in the 5 years since I bought it. The previous owners never even opened the pool. I am interested in running and getting the salt system working. The power led is on, and the display shows "2600". The low flow button goes on with the pump is turned off. I cannot get the diagnostic button to do anything, nor the lever for the Auto or Super chorinate. I have not replaced the cell yet, but have one on order. Is there something wrong with my diagnostic button, if nothing happens when I push it? Or is this due to the cell being too old? I did check inside the current cell and its clear. Thank you.
Hello Mrs Smith, a Hayward tech will reach out to answer your questions as soon as possible. Please private message your email address and phone number on our Facebook page or Twitter profile or email us at marketing@hayward.com.
I just replaced my board, display panel, transformer and cell. Now my display numbers are in metric and there isn't even a t cell number. Also the little flat round piece on the board is really hot. Thoughts?!! Please help!!!
I dont have a t-15 display at the end i can only hit 7x and it goes back to main… i do have an 88-2 setting what does that mean.. and if i go up to super chlorinate and back down goes to 88-3 then 4 then 5 back to 0 …. Are those my type of tcell??
Awesome video, thank you. My panel is showing check salt and inspect cell. When I reset the timer it comes back. The salt level when tested indicates 3300, however the panel shows 2500. Is this an indication to buy a new cell? Thanks
TelecasterPickn We'd need more information to help. How old is the cell? What is the model number on the cell? When the unit's inspect cell and check salt lights come on, it is either low salt or a bad cell. How are you testing the salt level? Strips are not always accurate. Please have a store use a test kit or electronic tester.
Hayward Pool Products, thanks for the reply. We recently moved into a new home. The cell is the GLX 15 W, even though our pool is much smaller. The cell looks aged from the sun. The lights show, checm salt and inspect cell. I've tested the water at pool store and their readings show 3300 and our panel shows 2500. The house was built in 03.
Thanks for the detail. We can ask our tech to call you, if you'd like to PM your phone number.
From our Hayward Tech: The GLX-15-w is a replacement warranty cell that lasts about 1-2 years at the most. My gut guess is you need a new cell. T Cell 15 is the best.
Hayward Pool Products Thank you, is that compatible with the Goldline Aqua Rite?
Hi. I but new cell t 5 . All work just question. The led green generating all time on? I am cheking the pool water exit I see the hlorin making sometim the % 30 . But the led oll time on green?
This may help someone.
Before you replace your board. A question for you. !!! Are your display lights and numbers fidgeting ? If the are replace the display first. Its much cheaper than the board about $115 vs $400. If not try this also my own pool did this.
I put an old board in that I had replaced the thermistor in. After a new aftermarket board lasted 2 days.
I was confused about the salt level numbers saying 2.7 and red lights were on after 30 seconds or so.
Turns out I needed to check all my settings. It was in metric was set for t-3 cell mine is t-15 and had to calibrate the salt level. I have a hand held electronic salt meter and it’s normally very close to the Hayward reading. I had to toggle it from off to auto a few times to get it to start counting down like you’ve seen in calibration videos then flip it up to super chlorinate and back to auto to hold the setting. But now lights are green and everything it good in the pool.
We appreciate your feedback and we encourage customers to check with their local Hayward pool pro for advice. If anyone has any issues we also encourage you to reach out to us as well!
Hello Hayward,
I have the Aqua rite with t9 cell, about 6 years old. Determined due to error messages that the circuit board needed to be replaced. Bought the Hayward and installed it following video instruction. I'm in Toronto and the pool was just opened 3 days ago. Everything seemed OK but now the settings show no salt, 0 reading, and the check salt light and inspect cell are on and solid. I knew salt level was good as I had added some - pool store read it at 3400. I then cleaned the cell with acid/water even though it was not dirty at all. Still the lights stayed on. How do I know if it is the cell or the Aquarite?
Hi Trevor, you’ll probably want to talk with a tech about that. Please dm us on our Canada Facebook page with your email address and phone number and someone will reach out on Monday.
How do I determine what Tcell number I should use?
Why does the default salt reading show 2500 ppm? What is the purpose of that? Don't we want to know the current salt reading?
Hi there, your local Hayward dealer can help with your equipment readings. Find them by entering your zip code here: www.hayward-pool.com/shop/en/pools/Dealer-Locator?langId=-1#top.
Great information. Very helpful Thanks so much
Does the cell cycle during use?
My unit was installed in 2004 and shows no software version and pushing diagnostic 8 times does not show a T- Display at all. I am guessing that means I am stuck with a T-15?
Yes! Thank you. This was quick and useful information. Have a great day.
Jhon, glad to hear the video was helpful. Thanks for the feedback!
Great video! Appreciate the easy to follow instruction.
Help!! I think I may have a problem I need more help on:
My inspect cell and check salt light were both on. I followed the instruction to remove the inspect cell light and it shut off, great it worked. When I went to reset the salt level however, after moving the switch to 'super-chlorinate', the negative salt number dropped to zero. I set it back to 'auto' and now my salt level(the reading without the negative) is reading 0, the inspect cell light is back on and the 'generating' light is now off.
What did I screw up?
AZ PHX Make sure that when you reset the instant salt level you have a reading other than 0. After going to off and back to auto and you hear a click, press the diagnostic button 5 times. If the level is O you may have a bad cell. Try it one more time. Cells last 3-5 years.
Thanks! That did the trick. Got the unit to start generating again with a salt reading of 2500. Pool shop says my salt reading is at 3200. Looking through some of your other responses in addition to your comment above, the cell may be bad if the readings are off? My cell was installed in Jan of 2014 so I am right in the middle of the 3-5 year life.
Appreciate the quick reply!
AZ PHX happy to be of help! Reach out anytime.
My reading was 3500 & dropped to 1800 in a week, yet when I had water tested at Leslie's twice, they showed it @ 4000. Is the reading due to cell needing cleaning or can I reset display?
+GARY HUNT Our Hayward tech will be in touch.
I just moved into a house with salt pool. I have the Gold Line Aqua Rite salt chlorine generator, looks exactly like the one pictured. I replaced the Salt Cell with the new Hayward model that replaces the T 15: TCell940 I installed it and it did start to chlorinate. However, now I get the Inspect Cell reading and I did try to determine if i needed to configure anything, and it seems to be like Plug and Play, older model I expect. I am perplexed! I watched this video and have the Manual, yet I do not know if I am chlorinating. I do have a low salt reading and I know that is low. I think it is 1300. This pool is 22 by 40+, I am not sure how many gallons, 9 feet deep in deep end. I just don't know what I need to do with this control box....
Hi Edwina, your local dealer can assist or a Hayward tech can help during the regular work week. Find a list of dealers on our website Dealer Locator. Or private message your email address and phone number via Facebook or Twitter or email us at marketing@hayward.com.
Was there a year that the salt calibration was first introduced on the system? My unit is about 15 yrs old, when I follow the steps in the video to calibrate it never displays salt level to calibrate. My display has shown at least 600-1000ppm lower than test results for years, across several different t15 generators. AQ-Rite-X269 Carl G
Hi Carl, would you like to speak with a Hayward tech? If so, please dm your email address and phone number on our Facebook page or Twitter profile and someone will reach out tomorrow.
Hello, just bought a house and it has Hayward swim pure plus 20. I do not have option to select the cell on the, I have a t-cell 5 currently installed. Are there any detailed manuals ? thanks
Hi Jimmy. Please send us your contact information (phone and email) over a private message on our Facebook or Twitter. You can also view our contact information here: www.hayward-pool.com/shop/en/pools/contact-us-main. We'll have someone reach out to you directly with assistance.
Should the no flow light be on when the pump isn't running? When the pump comes on the no flow light goes off and the generating light comes on. Also, I don't see a "T" indicator on my cell, but it says for pools up to 40,000 gallons. Is it safe to assume I have a T-15?
Hi Jeremiah, if you'd like a tech to reach out to you, please private message your email address and phone number on Facebook or Twitter or email our marketing team at marketing@hayward.com.
So many of us have the same faulty salt reading. Why can't Haywood post the many different solutions right here? There must be many solutions as why would every answer say haywoods tech will contact you?
I'm in northern Florida. Salt was reading about 2200 so salt was added. Took abt 24 Hijra for new reading. After enough bags it was abt 3400. Great chlorine production pool was great. Two weeks later no chlorine. Cell was cleaned reading was 500. Cannot be right. Reset salt still 500. Guess I am upset as to why Haywood does not have videos on these problems as it appears there as so many the same.
Hope to get some replies from those that had the same problem.
Hi there, happy to have an AquaRite expert contact you directly to help. Please DM your email address and phone number and a tech will reach out tomorrow.
Any particular reason why the power indicator will not stay on? I have a T-15 Cell and recently cleaned it/reset for another 500 hours. After reconnecting the cell, It starts with the "red" now flow indicator, which goes out once water is flowing through the cell (normal procedure). However, I'm not getting a constant green light for power. It comes on for a moment, but then goes out, leaving no indicator lights on. Is this normal?
Please PM your phone number and our tech will give you a call.
Hello, I'm big Pat's fan but I'm in Tx. Lol, I'm having the same issue , the hayward aquarite is working but I have No power light illuminated, just wondering if you fixed yours, thanks
@@alfredkulhanek1889 yes, but only worked for one more season. Bought an OEM T-15 cell this year and it has been working like a charm. Paid a lot more than knockoff, but come a with 3 year warranty. Good luck. GO PATS!
Is it ok to have the aquarite running continuously? Or should it be on a timer to shut off when the main pump is off?
It should be running only when the circulation pump is running. There is a flow switch for protection.
Just bought a house with a pool that uses this system. It is set to "AL-1". Does that effect the system any?
Hi Jessica, our Hayward tech would be happy to reach out to discuss. Please DM us on our Facebook or Twitter profile with your email address and phone number.
I am unable to select the T cell on my control panel it does not come up with a T on it that I can see ...solution?
Hello there, please email our team at marketing@hayward.com or private message us on Facebook or Twitter for support. Please provide your email address and phone number and a Hayward tech will get back to you as soon as possible.
Is it necessary to add muriatic acid to pool when cell is shut off for winter? I use ( power powder plus ) during winter months.
Randy, we'll have our tech call you. Please private message your phone number or post it here.
The AquaRite only controls the chlorine. Muriatic acid is used to control the pH. Power Powder is a chlorine. Remember to test pH and add acid as needed. A good test kit is needed.
I have a 40K gallon inground pool with the Hayward 15 T Turbo salt cell > Aqua Rite system.We just had our pool guy clean the salt cell. The trouble began after the cleaning. I have power to the control panel as indicated by the green light. When I flip the switch up to "Auto or Super Chlorinate" the system acts normal for about 5-6 seconds and then suddenly shuts off. All the green lights along with power light go out. Any idea why my system shuts off?
Hi Reid, the issue would be a bad board inside the AquaRite. Most likely, if the power light goes out and the display stays on, it would be the main pcb, but we would want to get a HASC onsite to fully diagnose the unit to be sure the main pcb is the culprit. Please let us know if you have any further questions. If so, PM your phone number on our Facebook page or Twitter account and someone will call you.
My aqua-rite will show "no flow" but I've cleaned the filter, hooked everything back up and there is definitely water circulating through the pipes to the pool. Any thoughts???
Hi Pam, either a wire has come loose or the flow switch needs to be replaced. You can find a service company at our dealer locator. www.hayward.com.
Thanks, very helpful. I cannot get my T setting on the display. After pressing 8 times I get a salt reading then temperature and back to the beginning. I have a T 15 cell. I cannot tell if I have it set correctly. Do I have some auto setting on somewhere that hides the T cell setting. Help please and thank you.
Sure John, happy to help! Please dm your phone number and email address on our Facebook page or Twitter profile and a Hayward tech will reach out to help.
The main software revision has to be 1.50 or higher in order to have the option to choose a different cell size. If the revision is older than the option is not available and the control unit will only function with a T-15 cell.
@@HaywardPoolProducts Thank you. All is well after reply below.
@@HaywardPoolProducts Thank you, system seems to be running well.
My display says hot where the salt reading should be. I have had this system for years and I have never had it say that. What do I do to fix the problem?
That reading normally happens when the water is too hot. If the water is normal 60-90 the problem could be a bad cell or main board. Clean the cell throughly and if it persists, have a technician check it out.
The default keeps going back to a percentage figure (100p) instead of the actual reading (2800) which is what I want as the default. Any help would be appreciated
Hi Joe, please PM your phone number for a call tomorrow from our tech.
You may have the switch in the Super Chlorinate position. It may be going back and forth between % and ppm . Please PM your phone number so a tech can call.
I bought and installed a new T-Cell-15, but my Aqua Rite doesn't give me the option to choose a cell, even after pressing the diagnostic button 8 times. Any help?
Kanikas No need to set the cell type. You have an older version. The TCell 15 will work fine.
Hi, I have a new salt water pool with the aquarite. I've added 10 bags of salt (The water tastes mildly salty) but so far but it only reads 1700. I am afraid it is not reading correctly and don't want to add more salt. What do you recommend?
Hi Gwohsau, our Hayward tech will answer here or may want to call you. Please PM your phone number on our Facebook page.
It takes 48 to 72 hrs for the salt to dissolve completely. After 2 days have your water tested by a local dealer to confirm salt level before adding any more salt. The store will tell you what more you need to do.
My wife called a Tech, she was told the reading has to get up to 2400 ppm min however we do it to chlorinate. So we added salt , reading went up to 1900..(now there are 11 bags in a 13,500 gallon pool).OK but then I started wondering what the actual reading was ,as I still would have to raise it to 2400 which means more salt! I bought a salt dip electronic digital tester and the salt reading is 5100ppm. So I called the tech myself. This time he tells me the salt is to high so it won't read right!!! WHAT? we tried to recalibrate it still 1900, he asks me to drain a few inches of water and try to recalibrate it again? I told him obviously this is a fools errand. we kept adding salt to gradually raise it to this point now when I drain it the meter reading of salt will likely go down and I am back to square one! Mean time I have to worry about algae as this has been going on for a week! I am going to have the water third party tested and if it confirms the digital test reading I will try to get a Tech to come out to the house but I can tell you as a consumer I am wishing I just went with Chlorine to begin with!!!!
Please PM your phone number on our Facebook page and our tech will call you.
I just tested my pool water at a testing store and the salt level is 3200 ppm. However, the reading on my Aquarite is 5100-5300 (depending on the hour!). I’ve attempted to recalibrate numerous times but the salt reading continues to show levels in the 5000’s. Our pool is 6 months old, so I am struggling to understand what the issue is. With the salt reading of 5100 or so, we are not getting a high salt level warning light which is surprising.
Our salt cell is -T914 (so T setting is at 9). I’m running out of ideas when trying to figure out what is wrong. I did clean the salt cell (very minor debris).
Any ideas?
Hi there, a Hayward tech can assist with that if you'd private message your name, email address and phone number via Facebook or Twitter or email us at marketing@hayward.com.
Does anyone know what a E35 setting should be one? T9? T15?
Thank you!! Helpful information.
My system read 4000ppm . When press 5 time the diagnostic button it show 0. What does this mean
When I press the display button 8 times it does not display the cell type. the screen just returns to the salt setting. I wanted to check the cell type because I recently replaced the PCB board and it shows to be generating but my chlorene level is still low. I think something is wrong since its not displaying the cell type.
Hi Louis, a Hayward dealer can help. Find them here: www.hayward-pool.com/shop/en/pools/Dealer-Locator?langId=-1.
We can also ask a Hayward tech support team member to reach out to you during the regular work week. Please private message your email address and phone number via Facebook or Twitter or email us at marketing@hayward.com.
I have a aq-trol-RJ al-7 r1.40, my question is what is the meaning of each option when the diagnostic button is pressed?
Hi there, our tech team would be best equipped to respond to this. Please reach out to us with your preferred email and phone number via private message on Twitter or Facebook or you can email us at marketing@hayward.com. We will have someone reach out to you directly with assistance.
My pool is 14x28 with an average depth of 5'. That gives me about 14,700 US gallons. Is the 15k system sufficient, or should I purchase the 25k system to avoid overloading the salt generator?
R LEBLANC I believe the T-15 cell rated for 40,000 is the best. Best bang for the buck. If you are buying a cell for an older unit the T-15 may be the only cell you can use. If you are buying a whole new unit, all cell types will work.
Hayward Pool Products I'm looking at buying a whole new AquaRite and I was wondering about the model to buy. Someone told me that if the pool size is close to the limit, I should buy the next model up. The vendor tells me that the AQR3CUL is fine for a 14,700 US gallon pool. I'm a bit confused because I don't want the system to be too small.
The AQR3CUL will work just fine. The larger the cell (AQR15CUL) the longer the cell life. Cells will last 3-5 years. Depending on the bathing load of the pool and how many years it would be used should determine cell type. If it was me I would buy the AQR15CUL. All will work fine, just that the bigger cell will last longer. All cells have a life span.
Thanks and my question is when turn on the Hayward Aqua Rite,the instant salt level on the Hayward Aqua Rite is 3900ppm then turn off and waiting 15 seconds and turn on, the instant salt level change to 2500ppm, then restart the Hayward Aqua Rite ,the salt level change to 3900 again.Always go back and forth 3900 ,2500;I don‘t know what's the problem.
Hi there, happy to ask a Hayward tech to help. Please dm your email address and phone number on our Facebook or Twitter profile and a tech will reach out. You can also contact us via email at marketing@Hayward.com.
If I currently have the T Cell 3, and want to buy the T Cell 9 to replace the 3, is the control box compatible? Can I simply just swap the 3 for the 9. I'm contemplating the 9 because it will last longer than the 3.
Hi there, we’ll ask a tech to reply here on Monday. Also, you can share your email address and phone number on our Facebook page or Twitter profile and someone will contact you on Monday.
Yes, an Aqua Rite requires a main software revision of 1.50 or higher to work with T-CELL-3 or T-CELL-9. All you would have to do is to change the turbo cell size from 3 to 9.
I pushed my diagnostics button to reset my salt chlorinator count, but now my salt PPM measurement won't show. I was under the impression that it would return to that screen after 30 seconds, but it has not. Any suggestions on how to get back to the salt screen? I've cycled through and I can't find it.
Please PM your phone number for a call from our tech.
Hello i am having the same problem. How did you fix it.
Thanks for any assistance
My Aquarite is getting power but when we plug the pump into it the pump won't work. If we plug the pump in directly it works fine (we discovered this after buying a new pump). The only reading on the Aquarite is low salt, which we have now added. Any ideas?
Hi Brandi, we are happy to help. Our tech may wish to speak with you, so please PM your phone number.
My display is missing segments of the numbers; hard to tell 3 from 2 from 6 from 8. Otherwise the system appears to be working.....how to fix this?
Hi Jodi, our tech team would be best equipped to respond to this. Please reach out to us with your preferred email and phone number via private message on Twitter or Facebook or you can email us at marketing@hayward.com. We will have someone reach out to you directly with assistance.
Hello,
My cell 9 is dead . But my friend has cell 3 .
Can I change use same Principal Module with t-3 ?
Thanks.
Hi there, our experts would be best equipped to assist. Please email marketing@hayward.com with your inquiry, phone number, email, and product model number. Providing this information will help us, help you, efficiently. Someone will reach out to you directly as soon as possible. If you're located outside the United States, please email our international team at img@hayward.com.
My cell is know Blinking check salt and inspect cell? 2 weeks ago I have cleaned it and is now doing the same thing ? Any help"?
I have recently had a salt pool and separate spa installed. Both have the Aqua Rite salt generators. I was told by the installer that if the salt levels were between 2400 to 3100 everything should be balanced. Several weeks ago I had grand kids swimming in the pool and they were all complaining about itchy skin and eyes. What should be I do to rectify this.
Hi +Gabe, our Hayward tech would be glad to call you to discuss salt levels. Please provide your phone number. You can private message on Facebook.
+Gabe Rosati Not sure what the installer told you about the AquaRite system but it only produces Chlorine. You still need to balance the pH along with the Alkalinity. This is accomplished by adding acid as needed when the water is tested. The most common reason for itchy eyes is a pH problem. Do you have a test kit that test for pH and Alkalinity? I would take some water down to your local pool store and have a complete test run on your water.
I will get a test kit and check. Thank you.
+Gabe Rosati You're welcome Gabe.
the setting of the output dial does not reflect the percentage output - can you comment on this please - does this need to be calibrated also?
Hi Maria, a Hayward tech would be able to help with this. Please dm your phone number and email address on our Facebook page or Twitter profile and he will reach out.
Do you have an idee why i cant change the model of my cell ? it's always t7 on board and my cell is t5, when i try to change the value with auto and super chlorinate it dont change... thank you for your help.
Our tech would like to speak with you. Please PM your phone number.
Cuales son las condiciones de intalacion en Colombia para que proteja la hsrantia y ustedes lo henvian a comobia
Hi Alejandro, please dm your email address and phone number to us on Facebook or Twitter and a Hayward representative will reach out to you on Monday. Or you can email us at marketing@hayward.com.
Hi. What I do if I don't have cell tipe menu . Just 7 screen. In 8 time it us coming back to main screen.
I have same question here... If ai press 8 times, is not screen for the cell type :/
is it normal that i dont have the option to select the right t cell?
My salt level reads 0 took water sample to pool supply they tell me the salt level is 5200, Check salt and check cell lights displayed, cleaned cell (Which looked clean) reinstalled still reads still says check cell held diag. button for 30 sec would not clear. Any suggestions Thanks Richard.
From our Hayward Tech: My guess is the cell needs to be replaced. If the salt level is 5200 it should read high salt. At that level the pool should be drained to bring the salt level down below 3400. Level should be between 2700-3400 for operation. Below 2700 will give you a check salt and above 3400 will give you a high salt light. Have the water tested once more by another pool store. Make sure they are not using strips but an electronic tester or titration method.
The fact that the cell is reading 0 makes me think the cell is bad. Cells last an average of 3-5 years.
Like Cedric below- I do not get an option to change the T Cell after 8 presses. I also cannot calibrate the the salt level high enough. My pool store tested my water and it is at the desired 3100, but my aqua rite will not go above 2600 for me to set the proper level. Any help is appreciated.
***** Hi Steve, we can have the Hayward Tech call. Please leave your phone number and email and we will call.
***** Up until a few years ago the AquaRite only had one cell. When the need for different cells came about the unit was changed to accept the different cells and had the choice in the programming. If your unit does not have this you need to replace the old cell with the same model. If you ever change out the main PCB board, you will then have the programming to accept different cells.
Hayward Pool Products Please email me at steve.deets@active-us.com and I will provide a number Thanks
Sounds good Steve, we'll be in touch.
How much chlorine should be in a 15 ft pool? the number says 3700.. Is that to high?
Amy Lamothe 3700 is the indication of the ppm of salt in the water that is used to make chlorine. This is a little high. Before you drain the pool level down send your phone number as we have a few more questions
I have a Aqua Xl rite for 2 summers and for a week now the power led is off. No chlorine is produce since. Not the more robust product.
We used chlorine instead of salt but the pool won't turn clear blue. It has green color instead. What should we do?
Hi Yeri, our tech team can help with that! Please send us a private message on Twitter or Facebook with your email and phone number. They will reach out to you directly wit assistance. You can also find our contact information here: www.hayward-pool.com/shop/en/pools/contact-us-main
I have a Aqua Rite 20 and I need a manual I believe to sort out the issues I am having. Looked all over the internet and could not find one. Can't change the cell type. Maybe mine is like the nAz below in that mine can only accept one size. Please advise if you know where I can get a manual, thanks.
+Darren, we'll have our tech call you to help. Please PM your phone number.
Do you mean an AquaRite 120.? This is an AquaRite with a 120volt hook up only. It could be a unit made for a particular customer using the TCell-5. if I had the serial number it could help. If you have a TCell-5 the unit may only take that model.
No. Mine must be older. Would this number be helpful *6A0702-1020252
Our tech will check on it in the morning.
+Darren L please DM your phone number. When was it installed? It looks like a 2007 model. A 2007 model would not have a cell choice.
That unit only took 1 cell. GLX-CELL 5. It's an older unit that did not have cell choice feature.
I have a Hayward aqua rite controller with software reading 1.09 I guess the latest software is 1.50 is a way to update that or then buy a whole new box
Please reach out by email to customerappsupport@hayward.com for assistance.
I have a goldline aquarite t15 approximately 8 years old cleaned of build up within the last month. I have reset salt level several times to get it to the 3000 setting that the pool store has verified as the current salt level. It will work for a while apparently after turning off and back on then after an indefinite amount of time it will set the check cell light on and the check salt light on. The readings I got when it was on without lights on were 80 (which matched pool temp), 26.2, 4.3, 100p (which matched the 100% setting it was on), 3000 (which is what I reset it to), al5, r 1.4. I had the salt cell checked at Leslies and they say it checks good. Not generating enough chlorine to stop pool from turning green. Don't want to buy a salt cell if it is a board issue and don't want to buy a board if it is a cell issue and don't want to buy either if that isn't the problem.
+Gary Simle my phone number is 209-484-2419
+Gary Simle Thanks again.
+Hayward Pool Products ???
Our Hayward tech will call you today.
Hy. The reading of my salt done at Club Piscine is 2900. I Can't reset my generator to 2900. It's always at 3500. I've followed the AquaRite video. Is there something wrong ? TY.
Hi, we'll ask our Hayward tech to reply. If you'd like, he can call - PM your phone number on our Facebook page.
Our Hayward tech has questions and would like to talk with you. Please PM your phone number on our Facebook page or provide it here.
The aquarite is falsely reading the salt level. It reads 300. I replaced the turbo T 9 Cell and the aquarite still read 300 salt level. I have a 17,000 gallon pool and added 400 pounds of salt to open the pool. With the false salt level the chlorinator will not produce chlorine. What is my next step?
Hi John, please PM your phone number and our tech will respond here or will call today.
I have the AquaRite system. In the past 3 years, I have had two new boxes installed. I'm certain the pool company who has serviced my system was being dishonest but how would I know? I am now having a problem with the system again. I can reset the reading to where it shows -3000/3000 and com back later and it shows 600. I have a new cell, entire new filter, new flow switch and replaced the pump and heater less than a year ago. Today, I have a 0 reading. Does that mean I will need another new system? This is costly. I had my first box more than 13 years before it went out. Why in the last 3 years I'm having trouble?
Carma please DM your email address and phone number on our Facebook page or Twitter profile and someone will be in touch to help.
my clorine generator when turned on flashes the no flow light and after 15 - 20 seconds the generating light goes on per normal , but then after 10 -15 seconds the lights shut off and the unit shuts down completely , any ideas about what it could be? maybe flow sensor, maybe other?
Larry Chapman Hi Larry, The flow light flashing for 15-20 seconds on start up before going off is normal. The unit shutting down after a few minutes is not. This is most likely a main board problem. Please forward your email and phone number so we can make contact to confirm.
Thanks for this video. I have recently replaced both the flow switch and the t-9 salt cell within the last couple of months. I have checked the salt level with test strips. The salt level is 3360. My ph is correct, and I have checked the phosphorous level which read 100 so I added phos free.
What keeps happening is my system reads "slo" and the check salt light and inspect cell light come on, both steady. The power and generating lights are on.
My readings are SLO, 80, 30.6, 0,15p, 0, AL0, r15 t-9.
I turn the system off and back on, and the lights for power and generating come on. This works for a while and then I am back to the check salt light and instpect cell light come on, both steady. I am resetting this daily.
Please help.
Thanks
Cheryl
Hi Cheryl, our tech team would be happy to assist you. Can you please send an email over to marketing@hayward.com or send us a private message on Twitter or Facebook with your preferred email and phone number? We will have them contact you directly.
Hello, Is there anyway to verify that my system is actually generating Chlorine? Lights seem to be functioning properly and all readings indicate that the system is working but my slat reading has not decreased in 4 weeks and my pool has very little chlorine in it.
We need more information on the unit and pool. Salt level should stay fairly steady. Chlorine output depends on the setting. Chlorine reading depends on amount of swimmer. other test being ok, and conditioner in the water. If you want to post your phone number we will call to help.
9858568085
Thank you Jeff.
If my salt level is kinda high (3900) would the cell current read 0.00?
Here are my diagnostic numbers:
85 temp
33.5
0.00
36P
-0
AL0
R 1.55
T-9
3900
+Theresa Pritchard Our Hayward tech would be glad to call you to discuss salt levels. Please provide your phone number. You can private message on Facebook.
My CL read goes to 00 despite calibration. How do I rectify this?
Hello Mrs Rauckhorst, please reach out to your local Hayward dealer for assistance or private message your email address and phone number on our Facebook or Twitter profile and we'll connect you with a Hayward tech after the weekend. You can also email us at marketing@hayward.com and we will forward your message to our tech team.
I'm having issues with low salt reading. Currently, the display shows 1900 but when I had the water tested is was at 3200. The cell is 1 years old and tested "GOOD" and I just replaced the PCB board. Could the cell test OK but actually be faulty?
Goldline Aquarite t15
Thanks.
+p henderson were you able to get help with the low salt reading? If not, please provide your phone number and our Hayward tech will call you. Sorry for the delay in responding to your comment.
+Hayward Pool Products
I believe the cell is bad even though it the test did not indicate this. I have to assume it is bad for reasons other than what the standard test are used for. Really disappointed with the lack of quality for this cell. My first cell lasted 3 years. One year for a $500 cell is not acceptable.
+Hayward Pool Products
Sorry, but its been a while. I forgot I had a neighbor test the cell on his system. Received the same low salt reading. That is why I know the tests at the pool stores are giving false readings.
+p henderson Please let us know your phone number and our Hayward tech will give you a call to help. You can also private message us on Facebook. Thanks
Great Video
Had my salt level tested and it was at 3200 ppm. Had my salt generator tested also and they said it was working but my read out says only 600 ppm and says check salt cell. I assume that due to the low ppm it will not turn on my salt generator as it is not producing chlorine. Any suggestions
+James Simon Were you able to get an answer to your question? If not, please provide your phone number and our tech will call you. You can private message on Facebook.
+Hayward Pool Products my system is the Aquarite P4 smart control. my phone is 817-750-5153.
I am using a Pentair VS. It requires constant voltage, so I removed the on - off tabs on the timer, which now accomplishes that. However, my salt generator is now powered at all times. Is this ok?
+Mj Arcicovich we’ll ask our tech for his opinion. If you’d like him to call you, please private message your phone number.
+Mj Arcicovich our tech world like more information. Please PM your phone number.
+Mj Arcicovich since the pump requires constant power, run the voltage from the line side of the time clock. This way power will always go to the pump without the use of the time clock trippers. Run the power for the salt system from the load side of the time clock and use the trippers to turn off and on. Set them for when the pump comes on. Remember, you have a flow switch so if the salt system is on with the pump off it will not generate chlorine.
Do you leave switch to “off” or “auto”
Hi Dwayne, our tech team would be best equipped to answer your inquiry. Please private message us your phone number and email address on our Facebook page or Twitter profile. You can also send your contact info via email to marketing@hayward.com.
Hi, I just bought and set up my AQ-trol-HP and notice that i can't perform the same steps you have, can't get to the cell option. ..it's a T5. Is it an old model? the board PN is G1-011056-1 RevC. Screen shows Ver.1.45
nAz The AquaTrol designed for above ground pools only used the T-5 cell. There is no choice for other cells.
well that makes sense, I started it all up with the water conditions at recommended levels so I'm hoping to get good results in 24 hours.Thanks for the reply
nAz sure, feel free to reach out if needed.
I followed the instructions, but unfortunately I do not have the option to change the T Cell type. It simply skips past where the T Cell setting would be and displays the current salt settings. Any suggestions?
+Joe K we'll ask our Hayward tech for suggestions. What is your phone number in case he wants to call you directly?
+Joe K The ability to change T-Cell type happened about 6 years ago. Before that time the T-Cell 15 was the only one available. If you were to change the main board you would then be able to change the the Cell type. If you would like to discuss further post your phone number and I will call to help.
Ahh thanks. The house was built in 2004.
+Joe K makes sense. We're glad to call you to discuss further if you'd like. You can private message your phone number via our Facebook page.
@@HaywardPoolProducts I bought a kit from a dealer in 2022, I can’t change the t-cell setting due to having revision 1.47. It also came with a T cell 5.
What you’re saying is mine shouldn’t use a t5, and should only use a t15?
I have recently replaced my T-cell 15. Before I knew my T-cell 15 was bad I added salt. Over time I added about 4 bags. Now the monitor reads 4300 but its generating chlorine. I have let water out and put more in several times but its still reading 4300. Have I done something wrong. I hope I haven't ruined the new cell.
We'll ask our tech to reply here or give you a call. Please PM your name and phone number.
+cowboypmb What type of unit does the cell connect to? If the salt level is to high the unit will not work. No damage should happen.
Its an Aqua Rite monitor. Is this what u mean?
Do an instant salt reading. Also post phone number if you want more info. Never add salt without having the water independently tested. Turn the switch from auto to off back to auto. Wait for a click and press the diagnostic button 5 times. If the negative salt reading here is still high, you need to drain more water. If the salt level here is lower, take the switch and move from auto to super chlorinate while you are reading the negative number. It will lock in this new number.
Hayward does not work. Same thing happened to us we got to over 9,000. Second time around we were at 5,700. I'm on my 2nd cell in 3 years and we probably need another one; Pool is turning green. Getting something else this time even if it costs me rep lumping.
what does it mean when you turn the desired output dial up but it's not budging (ours keeps showing 10%)? no matter where i turn the dial, the output on the display stays at 10%. our free chlorine readings are basically zero, and we just got rid of an algae bloom by manually shocking, and the chlorine post shock is back to zero. unit also shows it's generating. all very annoying considering we have the unit that should be doing the work. help!
Hi Agnieszka, please provide your phone number by PM on Facebook and our Hayward tech will call you.
actually, i figured out: it was the remote control setting and i *was* able to change the % from the house - hopefully this means our chlorine will actually start to go up. unfortunately the display immediately went to HI on the unit, but i'll be troubleshooting that tomorrow. thanks for your prompt response!
Great, glad to hear you figured it out.
Default screen keeps going to salt output % instead of the ppm reading which I want it to be. How do I set the default display?
We can talk you through it David. Please leave your phone number and we'll call you.
thanks 817-946-6606
+David Selwood Got it David, we'll give you a call today.