Apple M1 MacBook Air 16gb 1TB, Mysterious Cracked Screen Issue?
Вставка
- Опубліковано 3 лис 2022
- #m1macbook #macbookair #crackedscreen #m1chip
Long story short, buy the Applecare + these Macbooks are fragile.
Are these screens breaking or cracking on their own? Let me know if you have had an issue like this.
Business email: aces2412@icloud.com
My Gear:
Apple MacBook M1 (Basic version)
amzn.to/2K8d2MQ
Bose Revolve:
amzn.to/2Y8pMrC
Bose Revolve Plus:
amzn.to/2xUge95
Bose Mini:
amzn.to/2KGfw1T
Bose Home Portable:
amzn.to/3cREY0f
Sony rx100vii:
amzn.to/2S9svNt
GoPro Hero 8:
amzn.to/3cTcOlH
GoPro Max:
amzn.to/2SbTMyO
GoPro Protective Case:
amzn.to/2W1QG1I
Dji Osmo Action:
amzn.to/3cWFCd7
Saramonic Mic:
amzn.to/2zvptwB
UE Wonderboom:
amzn.to/3bKildY
UE Wonderboom 2:
amzn.to/2yQL4PH
Sony ZV1
amzn.to/30jiMrm
Music via Epidemic Sound:
www.epidemicsound.com/referra...
Viemco Batteries
//amzn.to/32LtnfZ
GoPro Hero 9 bundle
amzn.to/3kbn5xE
DJI Mini 2
amzn.to/38ICqTy
never buying apple again.. too fragile devices
Fr it happened to me I accidentally hit my mac with the charger battery
I went to the store today, after speaking with someone online, with the SAME ISSUE. I did nothing to it to cause damage. I was told BY THE APPLE STORE EMPLOYEE that a crumb could cause the damage. Not covered at all under their warranty nor Apple care. I’m disgusted. $577 to replace the screen on a brand new MacBook, purchased four months and three days ago…..c’mon Apple, ya gotta do better!
Seems very curious of how all the employees have the exact same answer across the country… a little suspicious, huh?
My brothers m1 mac also has the exaxt same damage. Insane that this is such a widespread problem. You would think apple would have found this error during testing.
AppleCare+ 99$ annually, +99$ service fee for each screen repair. In 5 years without any repairs 500$ spent for nothing. And with the screen being so fragile, because of the crazy thin lip/gap, Apple did the math, and they certainly will be profiting from this, either way. Cool.
Hi Scott, I faced the exact same issue with my Apple device. Initially, I took it to an Apple Authorized Reseller, and they sent a report to Apple. However, even though it was just a microscopic crack that they detected using a digital microscope, after a month of discussions, they declined to repair it under warranty. The cost estimate was approximately $900 for my M1 16-inch 2021 model. Interestingly, I decided to visit another Apple store, and they were able to fix it for free under warranty.
Lucky for you you found the right store or the right employee
Ive had the same problem. Apple charged me $750 to repair the crack. It cracked again after 7 days without any rough treatment. Apople is making it impossible to get this sorted out.
@@markbaxter8748 wow that’s horrible. Is Apple covering the 2nd one ?
@@ScottsReviews We shall see. Apparently I will probably need to use the magic words Australain consumer rights. They have been really horrible and not helpful. Clearly this is an issue that has affected so many people and Apple surely must know about this but they pretentdit is us that are at faulty.
@@ScottsReviews no they refused responsibility
My 2019 just broke from a very light touch from my finger, trying to clean a smudge. I'm going to attempt to replace the screen myself using an eBay replacement. You just have to make sure to get the right screen, since they changed screen models 3 times in less than 3 years. In the case of the 2019 change over, the same model number is shared between MacBooks that use two different screens.
My M1 MBA also has a cracked screen. Mine is at the top center of the screen near the camera as if too much pressure was used when opening or something.
The old macbook pro (2015) I have has been:
- dropped multiple time (screen open, closed and on hard surfaces etc)
- had many items between it and screen at closing
- been slammed shut
- had heavy stuff on top of it (not on purpose)
- been closed from all different sides
- has had lot of pressure direct on screen
- multiple liquid spills
- thrown around room
- tossed in bag with various items..
BUT NOT A SINGLE ISSUE!
This new lineup of laptops sounds like a really bad product if they are that sensitive.
The whole point of the "one piece aluminum body" was the durability compared to all the plastic pcs.....
Not buying upgrade until these M1/2s have been resolved.
I had a 2017 and it was a beast. A class action is needed.
i have this aswell on my m2 macbook air and its kinda sad because it got damaged without me knowing what happened and i take good care of it since my mom bought this for me. and this happened 1 time earlier and now its here again i need it for school now i can only use it on my monitor
Yes the same thing happened to me yesterday all of a sudden!! I actually saw that happen in real tome. No impact or anything!
Same out of nowhere flicker & crack situation happened to me. I used my M1 Macbook Air very infrequently as i have a Mac mini as my main work horse. I kept the M1 Macbook Air in my my backpack with an insulated computer slot compartment, primarily using it when traveling. I discovered the flickering (and ultimately cracked) one day when i pulled it out during a flight. I've never used any kind of keyboard cover, nor have i ever put anything between the keyboard and display. The body of the laptop is in pristine condition. Looks brand new. I brought it to apple, and I was talked down to like a child as if I caused the problem. They accused me of leaving a piece of paper in between the display and keyboard, and that's what caused it. If that were true - which it is not - then, why is this display being used??? Seriously - A piece of paper can cause $700 damage to a laptop less 2 years old?!? My still functioning 2012 macbook lasted til i replaced it with the 2020 M1 macbook air. The 2012 Macbook exterior looks like it's been through 2 tours of duty, and it's slow as hell - but the display has no flickering or cracks! Apple quoted me $700 to repair the Air. I've been a loyal Apple fan since my first PowerPC in 1997. I understand that sometimes there are accidents and the consumers are at fault. But with so many echoing the same thing, it's insane they are still trying to blame the consumer. Apple's continued gaslighting response to this is appaling.
This now obviously a screen issue and one that Apple needs to recall. I got mine fix via Apple with the hope that one day they do the right thing and take ownership. Paper really, they told me a piece of rice. Dumb reasons.
Got the same problem here a few months after buying this M1, in the exact same place.
This is so frustrating, it happened to my 1 month of use M1 mac book pro (2021) wich i bought brand new on february 2022 and take really good care of. I finished working i cleaned it, close it, and next morning it had horizontal and vertical lines on left bottom corner. At apple store they said exactly the same as they said to you, even so that the hard case from incase could be as heavy to pressure point breake the LCD, come on! ... To change the LCD they charge $850 and if i try an trade in they give me $200, this is crazy!. Since then i just use it as clam shell as there isn't any other option and paying its not one of them right now. I know this mac book pro M1 generation screen is faulty because it happens to a LOT of customers like us.
This should be a class action without a doubt
Same. Paid $700 to repair display screen on Macbook Pro M1 2021 showing horizontal and vertical lines. Said I must have dropped it. 3 months later after very careful use of never moving off my desk and closing carefully, a cracked screen. Took it to an Apple dealer and they wouldn't stand by their 90 day warranty because they said I did something to crack the screen! What is a consumer to do? California settled on a 2021 lawsuit for this very issue but we had to sign up before March of 2023.
Just happened to me before a macroeconomics test :)
The exact same thing happened I was in the middle of a session and then while my sister was playing she threw a pillow at the laptop screen and then after second the screen suddenly cracked I was very confused how can a pillow damage the laptop this much I don't get it and now am shutting it down for few hours I hope the screen gets fixed on its own cuz MacBook are honestly too expensive and yet there screens Crack so easily
My son was drawing and a small piece of lead fell on key board he flipped it close and the entire screen has cracks now😢
same thing happened to me 2 days ago with my M2 macbook air.......god this is crazy, probably the next big issue for apple like with their butterfly keyboard
This is crazy
I'm here for the M1 Macbook screen party too.
This just happened to me. Apple MBA M1 2020. No adverse usage, just screen cracking up after carefully moving the laptop across a table.
Oh wow I thought I was crazy I had the same experience
Just happened to me had my M1 air about 2 years opened it crack I live in the Philippines dont know what do buy cheap pc to work online dont have or want to spend the money on another mac
I never knew this was an issue. I just got my screen replaced for $473 tax included. But what’s worse is I kinda blamed it on my 4 year old thinking he stepped on it!
😢
I got this same damn issue today on my Macbook Air M1. Pathetic. Apple should refund all of us or offer a complimentary replacement. Anyone interested in a class action suit?
We all are ha. !!!
yes to a class action
we should do a class action against this
Yes, I'm in Wisconsin. California did one for whole country with deadline March of 2023. I wish I had known. $600 refund I heard. I think we need to do another.
The same thing happened to me. I have only had mines for 7 months. I worked on mines late one night because I was preparing for a presentation I had to do the next day. The next morning my screen was messed up. I asked my 19 year old son did he try to use my laptop in the middle of the night. He no not at all. I was baffled on how it mysteriously was damaged while I was sleep. I was quoted $487 to repair and that didn’t include labor. I am highly frustrated because a MacBook is not a cheap investment! This should at least be covered under the warranty!
As you see the comments just from my video this is not happening just to a few customers, this should be a class action,
My mines broke last night idk wtf to dooo 😩
I have the same problem and they told me the same thing for my Macbook Pro M1. I did not have any crumbs or rice between my computer keyboard and screen to cause any cracks in the screen or puncture the screen. Thy glass looks like it has an impact from the inside of the screen which is the liquid display of the screen. So I'm fighting it. Now, there are two spots on the same Macbook Pro screen and there is nothing that was between the clam keyboard and the clam screen for my Macbook Pro M1, yet there is a second impact visible on the screen. My Macbook Pro is only 1 year old and I do have the Apple Care package. Apple said it will be a $99.00 fee to repair it because it looks like I accidentally did something to cause the crack in the screen because of the way the screen looks on from the inside like there was some kind of impact externally causing the screen to malfunction, but I take good care of my Macbook Pro M1 and I have never dropped the MacBook Pro M1 or had anything in the keyboard that could possibly puncture the screen and damage it. We all need to contact Tim Cook, Apple CEO to get Apple to repair these obvious defects in the screen. For whatever reason, the screens for the M1 macs are mysteriously having the same type of screen malfunction and it's a pattern that can be verified by people with nothing in common except for this common problem with the screen not working properly and Apple support and in-store technicians are placing the blame on M1 owners seeking repair. Apple customer service said there is no one managing the product support issue above Apple Customer support recommended I email Tim Cook about the problem and gave me this email address to contact Tim Cook tcook@apple.com. For me, it's the principle of the matter. If this happens to me again after I get the screen repaired, I'm not going to be as understanding about the known screen defect not being recalled to fix it by Apple.
I agree this needs to be a class-action suit that may come soon. I hope... If they gave you that email for Tim it is probably a fake or monitored by upper management email. You never know...
Also is you see all Apple Store employees have the same scripted response. That shows me they know its an issue
can you please help me im also facing same issue
Scott you are too forgiving of Apple. They are producing an extremely fragile product, and not mentioning how fragile it actually is. With all the complaints, they are doing nothing to fix the issues, just blaming it on the users. It's just so wrong. When it it breaks they say tough luck sucker! I'm an everyday user, I take care of expensive items and yet my M1 screen broke 3 times in 1 year and my brand new $1,600.00 M2 cracked within the first month! I still have MacBooks from 2013 and 2017 that have never had any issues. Apple is not taking responsibility for this defect in design, they claimed crumbs on the keyboard caused the screen to crack. Crumbs! How's that? I keep the keyboard clean with a laptop brush I bought on Amazon. The worst part as you mentioned is Apple won't cover the repair and it will cost you almost as much as a new Mac, which is why I stupidly bought the M2 thinking they would have corrected the problems but they didn't... and they are well aware of the issues. I'm pissed, I like my Apple products but not so much that I'd let them rip me off again. They expect you to buy Apple Care to cover for Apples poor design issues? No, just no!
Speaking the truth. Yes, you are right about me giving Apple too much of a break, it's from years past of great customer service. For example, I purchased a used iMac from a private sale then it had issues. The iMac had a history of repair and Apple agreed that since they tried to fix it before for the same issue they covered it. I got a new internal system from a used product. So it's heartbreaking that they are failing in their quality.
@@ScottsReviews Totally agree! I too remember when they had great CS and great quality. Thank you for the video. It's important people know the truth before they spend that much money. Apple sure won't tell them!
when you mean 3 times in 1 year is that the same laptop with the replacement screens?? I thought the replacements are much tougher
correct. I can't believe how hard ass they are and literally walk away from you and take no responsibility. F#$K them
Happened to me! So pissed.
Im watching this vid with a cracked screen M1 macbook Air right now...
Hi Scott, so how is your replacement screen doing? I had my screen replaced by apple yesterday and thinking it could happen again..
mine cracked 7 days later despite having acase to protect it.
@@markbaxter8748is this a recent replacement?
So far so good with my second screen. 🫰🏻
i thought its because of
my privacy protector. 13 mos of use
My mba m1 2020 cracked today out of nowhere! no black lines. it looks like a cracked screen on phones. :< im out of warranty, no luck :
i can barely turn mine on! i heard a simple crumb could literally break the whole computer? how? i closed it slightly a bit hard but not too hard that it would break but when i opened it back up the screen randomly cracked! unacceptable and never dropped it?!
I had this same issue, it worked fine Friday at the end of work. Put it away for the weekend, opened it up on monday and the tiniest crack is there and the bottom half of my screen has lines all throughout, Idk what to do, what sucks is I even have a screen protector on it and this still happened
Let us know how your case turned out please. There probably needs to be a class-action lawsuit & public boycott campaign launched in EU over Apple's shameless systematic gaslighting refusal to take responsibility for their design flaw/manufacturing defect in M1 MBA, if that has not been done already.
@@foobarrel9046 Turns out I had laptop insurance so I got it fixed that way
The "lip" of the Macbook Pro M1-M2 series laptops is madly thin. It is not even summer (when the presence of sand increases significantly), and somehow, a dust grain, salt or something else tiny and hard has left a tiny dent in the screen. Beware! Keyboard has to be wiped from any and all dust before closing, like crazy. This move from Apple to make the laptop's "lip" and gap between KB/Body of the laptop so slim, undermines the security of and possibly longevity of the screen and the entire laptop. Stupidly genious decision. Bravo Apple, it's certainly better than any other kind of planned obsolescence, but still...
do the m2 series also have this issue
@@harimandhanjal3430 There is nothing external that is different, only internal specs have changed between M1 and M2 versions.
thanks for the reply i was heartbroken and was trying to exchange my m1 for m2 cause of the screen breaking thing. any advice on how to avoid this mess@@xypleth
@@harimandhanjal3430 There is nothing we can do, other than avoiding any sand/hard dust, and other objects, and I'd try to avoid eating close to the laptop. I believe even something as soft as salt crystals can make dents too... Inspect, clean the keyboard before closing, and don't smash the screen closed, close gently, and never put anything on, or press in the middle of the laptop screen, when it is closed.
Luckily the dent I have, is very tiny, so it is difficult to spot, but it's still clearly visible, from almost any angle, and from quite far (about 1 meter), with clear bright background. I should be glad, that I got to know about this, before my screen was full of tiny dents. 😬😪
Just experience this exact same thing, mine was at the bottom of the screen, 8mm horizontal line across the screen. I hope this wouldn't get worse, I have no money to service it. I try to live with it. Oh GOD! It took me 1 years to to finally buy this laptop, and after 1 months this happened.
Mine did the same thing randomly, while it was open and I was working.
Crazy, another one...
Same issue here. Never mistreated my Macbook. I'll try to have it fixed under warranty. Then, if not possible, I'll replace the screen myself with my iFixit kit and some patient care. I know the repair will be too expensive if I have to pay for it as it was a base model I got on a Black Friday deal here in Europe. I should have switched to PC as it was my intention but the M1 stuff was so impressive I went with a Mac once again. M1 is great but there's no possibility to install Linux with working drivers for everything if the mac gets too old etc. (I know Asai Linux but it seems not ready)
how are you planning to to get a new display? From a refurbished mac? BTW same happned with me. Apple quoted 40k INR or ~500$ for display swap.
Let us know how your case turned out please. There probably needs to be a class-action lawsuit & public boycott campaign launched in EU over Apple's shameless systematic gaslighting refusal to take responsibility for their design flaw/manufacturing defect in M1 MBA, if that has not been done already.
This is really pathetic spending all the money in research and development to produce your own chips which super powerful and efficient at the same time and giving it a super delicate screen on it.
It's like AMG building a super powerful engine and mercedes putting it on a car running on bicycle tyres
I am using M1 MacBook, I found screen cracking recently . Went to service centre and showed issue. Simply they said system is out of warranty so screen replacement and paid service applicable. I paid 35.5 k ₹ + 2999/- … almost 40k spent on screen issue.
hi bro, i am also from India, facing the exact same issue
Mine cracked because of a single minuscule grain of salt. 900 Euros to get it repaired. Feel like just throwing the whole laptop in the thrash honestly, so disappointed.
You know it’s all a game when every employee says the same thing “a grain of rice” come on man
Just experienced this exact same thing. My mac air screen broke just right now.
Sucks ! It does not take much.
@@ScottsReviews me too :( second one since christmas!
How did you get it fix
This literally happened to me close my laptop woke up to this they told me internal crack makes no sense. Had it for less than a year
I know it’s ridiculous there needs to be a class action
same problem here!! Weird part is that this happened the next day after i was seeing options to buy an M2 macbook air and trade this in.. now my trade in value is suddenly down to 100$!
I don’t think they are that good. Ha. This is an issue that has to be addressed. Very disappointed in Apple
@@ScottsReviewssame
you can add a glass screen protector on it. I did, and I use hard case as well. coz. i dun wanna use any bag for it, I just put it directly into my backpack or just carry it around . and becoz of the hard glass screen protector, I can put a keyboard protector on it without worrying it would scratch the screen.
My gf uses a hardcase for her m1 MBP and a screen protector and guess what - she had a crack in her screen while surfing on amazon so wtf
@@rocus80m wow...Is it a glass screen protector? I think the main reason for the screen to crack is, the palmrest is aluminium, and the screen is glass....when some dust is in between them..... yea...
@@RockChampEnglish been at apple shop today, theyve said I did this and this is my fault lol... Replacing it will cost me 800 EURs lol
feel u, it's fu man. it is only around $1000us for a brand new one. I have a glass protector on, so far, no problem. I do believe that the glass is fragile when you hit it with the aluminum palmrest@@rocus80m
Company line..
same crack as mine
Scott, has there been a class action filed regarding this yet by anyone? This issue is beyond concerning
Not that I am aware. Don't understand why it has not.
So basically today I saw there was a very very small dot on my MacBook Pro m1 screen like it was red but not really visible however I was not okay with it so started scratching it with my nail and the dot grew bigger and caused a single purple line on the Mac screen. I got scared and further scratched the top and suddenly the Mac became black it would show for sometime and become black and it permanently because black I’m very scared now and because of my nail scratching I might have ruined the Mac I need help pls tell me what could be wrong and I hope the fix is not too expensive
Hello, that does not sound good, but it also maybe different than cracks in the screen.... regardless your screen may need replacement. Contact Apple and see what they can do... sorry
@@ScottsReviews thanks for the response. I never expected a replacement 😭😭😭
apple laptops are very tiny, lol. glad you got it repaired. im surprised single rice grain can get it cracked.
The key is to cook the rice for 18 minutes before tossing a tablespoonful of it onto the open M1 MBA and slamming the lid shut with furious wrath -- then the whole gelatinous mess smooshes out nicely into the keys and there is never a problem ";0))
My macbook m1 pro 14” got cracked without any reason. I bought it last month from my savings. I dont have appleCare now they are asking me for 64000 INR to fix the screen. I never thought that will be going to hppn.😢
That's really fucked up pro. Paying around 2 lakhs and still such pathetic durability.
Even I am from India and was planning to increase my budget to go from air to pro to avoid this screen cracking issue.
But you are saying that the same issue happens in the pro model as well. 😢😢 Not sure if I should spend my money on this.
same happened to my mba m1
Apple care doesn't matter. They won't cover this issue.
I am facing the similar problem with my Mac air M1.
I have a Macbook Air M1 while I was using it at work the screen broke in front of me, showing horizontal lines, never dropped or nothing, went to apple store, they told me you need to replace the screen it will be 650 GBP, what the fuck.....
went to a Local shop fixed it for 280. still a pain in the ass
It’s an issue that needs to be a class action
I have same issue it cracked because of rice piece
This just happen to me. I just placed it down on my bed with the lid still open and everything was fine. I go back to it not even 5mins later it appears cracked and black screen.
Its crazy right?
this is the issue i am sticking to windows
i've sadly migrated to windows as i cant trust mac laptops anymore
well i had my laptop for about 7 years now got it in 2018 and now in 2024 approximately a month ago this started and now its literally not working.......but whats interesting is that my boy brought a new 2020 last year or 2 years ago and his screen also just broke
Strange how they keep making things thinner and they keep breaking. I am curious about the newest iPad being so thin how long is that gonna last?
@@ScottsReviews not long at all
This just happened to me, and I’m a college student who can’t afford the repair. Thanks apple! :(
Same here man, what are you planning to do with it?
@@abhisheknandannhow did you get yours fixed ?
@@siddhu1020 I didn't, I had a secondary lenovo yaga 7i lying around so i am using it since then. The apple store(iDesitiny) gave a quote of 36k for screen replacement and i ovisly decided it not to get it done..I am thinking of visiting nehru place someday and get it repaired there. (I live in patna).
same issue black screen and flicking come on my macbook air after use of one year.
and another one....
Bro what u done for that problem
Even I am also having same problem. Can u please suggest me what to do..
Is there same issue with macbook air m2
I asked and they said, "its the same thin screen"
Same happened with me today now indont know what to do
Sorry it sucks. 😩
I am so disappointed this happened to me too !
100% agree
Just happen to me ! Apple should have had a robot open this laptop a 100,000 thousand times from every corner.They should have mad the glass thicker or put metal where you close it .I am a die hard Apple customer but why do we always have to have class action suits 5 years later.Not that I would start one don’t have the time.They benefit the biggest company in the world.Make it right the first time. Apple please make it right at least for the future MacBook Air!!
I agree
Mine just done it out of nowhere, took it back and refunded as faulty screen! I’m now going with a windows laptop as Noway am I spending all that for a flimsy machine, just for it to happen again!
I don't think I'll ever buy a post-2015 MacBook or Apple machine of any kind. The new ones are wicked fast, yes. But they are frail. And they are designed to be frail. Massively unhappy w/ Apple's approach to upgradeability or user repair. Not for me.
I am thinking of buying new m1 air, is this issue with new models also?
When I asked their Apple rep the same question. He kinda indicated yes.
Yes I have read here that it happend to M2 as well
Apple MacBook so effing fragile. I placed my book on a cushioned seat which had a key chain lying and when I took it out later there were horizontal lines. It's just too fragile. No more MacBooks.
Apple got to do better after all the money spent on a product that's so easily broken. They know what they are doing. Consumers just have to stop purchasing Apple products at that high end price. Why purchase something that breaks so easily. Apple is not a superior product. Your software is very good. Not the hardware.
1.5 years. internal crack of display, did not drop, no physical impact to the mac! Connected Apple support NOTHING!
Same happened to me
I have the same issue, apple support is asking for 35000 INR to replace it and it came out of nowhere.
Yep. It’s BS
how did you get it fixed btw ?
@@siddhu1020 I had to buy a new one, there was no solution.
I rather buy a iMac
agree the imac is better value but useless on aplane or lying in bed in your hotel room
it's kidding It's the worst macbook I've ever had. while my 2011 macbook lasted almost 10 years intact and working very well with my macbook air retina display all have been problems. the keyboard is a real garbage there are more than three keys that do not work correctly. i suffered glass breakage on the edge of the screen in a month and now i have this same problem of screen breakage. the laptop gets excessively hot... anyway, I won't trust apple again, I'm going to a windows ultrabook despite having been using macOS for more than 10 years for my usual laptop. a pity how they have degraded the quality of their macbooks. from now on I will use it as a desktop connected to the projector with a wireless keyboard and mouse
I'm with you. I was an Apple fan for 10 years this is deceitful conduct. I will now buy a cheaper windows laptop . It's a shame I used to love Apple now I have lost trust in them. You will over Apple until something like this happens to you. I like to think the crack is a metaphor for the morality of this company. Their ethics is cracked and ultimately they will fail under this leadership. Clearly they are profit ahead of customer.
It didn’t crack on its own man…
It did, it’s a problem with m1 airs
trust me man, it did crack on its own....there is something bad happening......my guess is there is too much stress on the parts during assembly and with a bit of use the stressed parts then gives up the ghost
@@karthikeyannatarajan5897 No man, it was your co worker probably dropped it.
@@rickflubadubdub4298 🤦
Yeah, man, IT DID.