Florida family bound for Europe kicked off flight by United Airlines
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- Опубліковано 26 вер 2024
- Full Story: wfts.tv/44HEc0Q Retired school teachers Wendi and Rob Meehan booked a bucket list tour of Europe last year. Wendi said she planned every detail of the March trip back in August, down to picking seats on the flights for her husband and parents.
If the tickets were invalid, how did they receive boarding passes?
How were they able to book flights through the same agency and fly the next day?
Something is not right with this! Shame on United
Someone must've screwed up, and they don't want to admit it. Thing is... let the dang people fly. No skin off United's nose. Unless they wanted to resell the seats. Like, to a celeb or famous relly or something? Who was the first person to say: "take them off the flight"? They gotta know that.
@@dalegarraway9865in the first case the sale went through Lufthansa, next day they booked with the agency.
@@charityrocks yet hundreds of thousands of people still fly United because "STUPID IS STUPID DOES"!
I just had this happen with Alaska Air in Seattle. I had a cat 3:28 in cargo and another with me under my seat. 5 minutes before the flight, they took me off the plane. They wouldn't tell me if my cat in cargo was okay. They wouldn't tell me why they they pulled me off the flight. They were rude and the entire incident was humiliating and offensive. I was treated like a criminal, also. I sent a 4 page letter to them about 10 days ago. I was going to wait until they responded before contacting DOT. After hearing this story, I won't wait. I'll contact them today.
Was your cat ok?
@@jeans1422 Thank you. Yes, he was.
Please don't put animals in cargo. Animals die in cargo so frequently and it is a terrifying experience for the animal.
@@floridafamilyfun1597 Understood. Sometimes there is no option.
@@jmseattle2861 i didn’t mean to sound preachy. My neighbors dog died in cargo a couple of years ago bc they didn’t pressurize the area well enough. It was so awful and I would never want anyone to go through that.
The fact that they permitted them to fly the next day, from tickets bought from the same agency, is enough evidence for them to take United to court. United won't have a leg to stand on. Make them pay your entire vacation!
Yep! I think they did it to see and prove a point. United did not want them on this flight to Europe. I truly believe that somebody wanted tickets at the last minute and united bumped these people as they saw that it was from a third-party, and that it wouldn’t fall back on United… That way united could charge the last minute seats at five times the cost.
Ok Perry Mason lol
United said the agency was restricted not banned from selling tickets. They would be restricted from selling international flights but ok to sell national flights. The agency is doing something shady.
@@luvdocumentary Yet they were allowed to sell them the exact same tickets the very next day and it worked perfectly. Combine that with the apology letter..... United knows they're the ones at fault, just don't want to admit it.
@@YTcensorsEverything I reckon you're right.
Unreal. I flew United recently and couldn't sit in my seat, as there was a baby seat with a baby in it in my seat. The family would not move their baby, and after asking them 3 times, I got the stewardess to affirm my right to my seat, but she pointed to another seat and said why don't you sit over there. I'm like well, I wanted my window seat I'm assigned to. I did complaint to United. People should be able to sit in their assigned seat. Pretty cheeky to put your baby in someone's seat.
Wow, that's not right!
DEI destroyed flying.
This happened to me years ago on SAS
@@user-et6se3hl1v huh 🙄
On the other hand, on a completely different airline, my sister paid for a seat for her baby to put a baby seat in, and the airline tried to convince her to let someone sit in that seat.
So they weren't authorized to sell the ticket but the passengers still made it onto the plane? Sounds like a serious security issue to me.
Exactly...You think they would have caught it at the ticket counter? I think United has egg on it's face but, of course, will never admit it
The big issue was making it past the TSA not United.
It's not a security issue, it's just a sales issue.
I'd like to know who got their 4 original seats. 😉✌️❤️🦋🙏
@@kendallevans4079 I think it should have been caught at the ticket counter.
I had a similar experience years ago. I could not reason with them. I wasn't yelling or swearing, just explaining the situation that was clearly _their error_ and requesting a reimbursement. I was told flatly, "We're not going to do that", and then they just froze me out. The airlines are completely out of control. They do whatever they want. There is zero accountability.
Just like corrupt law enforcement, corrupt corporations are protected by corrupt politicians.
They keep Americans attacking and screaming at each other while they caterer to the wealthy corporate masters
UA has always been rude and unhelpful - i avoid using them as much as possible
What did the Better Business Bureau say when you filed an official complaint.
Or the FAA?
@@hoolydooly5072 No
More regulation, less air travel deregulation. And someone tell that family that travel agents are as antiquated as you can get when it comes to stream,I Bing communications in travel. 😳🫣🙄
Their offer is TOTALY unacceptable! These people need to keep fighting to get back at LEAST what they lost.
It's not the airlines fault though, it was the third party agency
@@TruthTALKA yes, you are absolutely correct - no doubt the third party agency was receiving payments and not paying united for the tickets
@@TruthTALKAI’m not sure I believe United. They don’t have a history of clean hands when it comes to these things.
@@TruthTALKA But according to the report, the woman's credit card showed that she used the same website to book United to fly out the next day without incident.
TA is whom to blame not UA
This sounds like they were giving away their seats to someone else, possibly a relative of flight crew and they made up the bogus story that the company they purchased tickets from wasn’t approved by airline. Unacceptable behavior.
Or a government employee demanded those seats.
Yep--they got booted for "special people".
Sounds like it
I was thinking a similar thing!
didn't they lost BILLIONS in a similar incident some years ago?
I’m old enough to remember what it was like flying back in the seventies. Flying was fun back then. Now, it’s just an ordeal to be endured. Like an airborne Greyhound bus.
Lol, even short 45 minutes flights you could get drunk.
Part I don’t care for now is that with the security, boarding, and customs at both ends- I’ve wasted just as much time as the 6 hr flight takes.
No, St Ronnie the Stupid promised flying would be great once we deregulated the airlines.
See how nicely it has worked out…..
@@olyokie , it was better when only people with money could afford to fly. You got a better class passenger and everything else.
That's not true, Greyhound has a better class of customer. If you create a problem on a Greyhound, they will put your ass on the ground by the side of the road and drive away.
Same thing here in Europe. I loved to fly, now I just hate it and am always waiting for the next issue to pop up. Disastrous.
That is totally unacceptable! United should be more accountable!
WRONG. United did everything right.
The courts and politicians all bribed by the airlines, won’t happen….
@@stevekassel3301 I don't understand this. How was it right for United to tell them to get off the plane without giving them the courtesy of a reason? Is this top secret info? And how was it right for them to tell them it was because the agency was not auth'd to sell United tickets, when other tickets were issued via the same agency the next day? Also, I do realize that if the notices actually were sent to the travel agency rather than the travelers, it was because it was the agency with whom United was dealing, but doesn't it seem like United was on notice, if the agency was actually unauthorized yet holding itself out as authorized, that such a company could not be relied on to pass this info on to the travellers, and the travellers should therefore have been cc'd the notification of non-authorization?
@@stevekassel3301 BS. United allowed the tickets to be produced and allowed passage onto the aircraft when scanned at the gate. ALL of this falls right onto United from beginning to end, which is an absolutely crap company on all fronts anyway.
Taking a bus is a far more pleasant and affordable experience anymore since flying has become so miserable, and you know you'll have your luggage with you.
@@stevekassel3301How is allowing the family to board, with invalid tickets, doing things right? How is not explaining anything to the family doing it right?
United bumped them because a United executive or employees were traveling last minute and because you booked via a travel site and not directly with United you were the ones bumped and the explanation was falsely given. Thats what really happened. As a person who’s worked for airlines seen it so many times.
You are absolutely correct!!!! I hope they sue
That's what caused the Dr David Dao incident.
That would explain why the family was able to fly out on United the very next day. I mean, based on United’s stated reason for kicking them off the day before, nothing had changed 24 hours later when they were allowed to fly.
I hope this costs United’s reputation and bottom line big time when the story gets more exposure.
True...Very True
@@MicheleEngelyou're comparing apples to oranges. When an airline is overbooked they are allowed to bump passengers. Usually they ask for volunteers but if no one volunteers, they can bump.
In this specific case, code share passengers booked through a third party is at the top of the list.
"No explanation" is unacceptable! They absolutely MUST have consequences!
The consequences should be that overbooked flights should be grounded until kicked off passengers are onboard a replacement flight.
You aren't wrong. And until airlines face real, monetary consequences, they will continue to overbook flights and treat people like crap. The only language these companies understand is money.
But they received an explanation. They bought their tickets from an unauthorized third party.
@@michaelpettersson4919 So punish all the other people? Glad you're not in charge
Private business.
We all remember when an elderly Asian man, a doctor, was physically dragged off a United flight. They settled with him real quick so we would all forget about that ugly incident. I am here refreshing memories.
Thanks for the refresh- i remember that traumatic video-
this asian doctor got his long term lawyer and able to settled rather quick, this doctor was got hurts internally .
@@nancykoo4156English please.
It wasn't United personnel that dragged him off the plane. It was local police. Asian guy should have just walked off on his own. Instead he let the police get involved, and they did what police do when you don't comply with their orders. I'm here correcting false memories.
@@jerrymclellan4711the police should never have been involved. Dr Dao did make the airline pay, can't remember if he screwed the cops as he should have
The Airline needs to take accountability here and honour this woman’s grievance. How dare they humiliate a family like that and think they can just say sorry . It’s disgusting 🤮
Well no shit!
Fully avoidable though ,had they only made sure to book from an authorised sales company. They mentioned that it even states in the itinerary that they are not an authorised company,that should have been enough to involve both police and the airline.
Not fully understandable. If they were not allowed to fly, tell them at check in NOT when the plane is reading to take off. As usual , the airlines get away with murder. And, whenever possible, avoid US carriers as they are the worst with customer care.
@@rosbar4752 Use a European based airline they have to abide by tough rules that give the passengers more rights.
@@Westcountrynordic I do whenever possible.
the dog sitting on the couch like a sympathetic person is hilarious.
Dog is probably secretly happy they weren't able to leave. Lol
The dog is the real star of the story.
🤣I thought the same. As part of the family this is his business.
"oh man when we're done I bet that camera guy will pet me again"
😂😂😂
I guess the message here is: Don't fly United Airlines. They should have contacted the passengers prior to the trip if there was an issue with the tickets, which evidently there was not because they got on and had boarding passes.
I had something similar, also with United. I showed up at the airport for a 6 am flight and was told I'd been cancelled because my connecting flight was canceled. They said I had been contacted. I had not. *I suspect United out-sources those calls to a cheap third-party that does a poor job.*
Fortunately, I was paying full-fare for my ticket and that was enough for the agent to put me on that flight. When I got to Dallas, I then pushed for an alternative flight, stressing I could go to Huntsville, Birmingham, Montgomery, or Atlanta. I was going for a family funeral and could be picked up in any of those cities. But I had to push hard. United wasn't helpful.
United Airlines learned customer service from the Soviet unions DMV.
If the tickets were invalid they certainly could have figured that out before they issued boarding passes
United spends millions on advertising and they wasted all those millions due to this 1 mistake.
I won’t be flying united and I’ll tell 5 people about it .. and they will tell 5 .. and on and on!!!!
Coming from someone who works for a major airline: The airline isn't liable until the passenger is checked in, and an e-ticket number associated with their res is printed on the boarding pass. If there was a ticket issuance issue, the gatereader (where you scan boarding pass) would beep and go red. The passenger or party traveling then has to talk to an agent about the ticketing error. The fact that the airline honored the ticket with the res and even performed an upgrade means that they are liable at that point. Reissuing tickets in an IROP situation when people booked through third parties is tricky, but the airline has to honor their contract by transporting their passengers.
Nah just like always its one extra phone call that everyone is too lazy to make
That’s exactly what you would think anyway.
It sounds like they're going to get a lot more than $150 out of this.
Get a real job lazy
My friend deals with these situations. So thankful for her knowledge
I heard a few times about United, taking people off the plane in the worst way. United should have dealt with the problem before the people entered the plane. Shame on United. Once on the plane, the people's tickets should be honored.
Hi❤hu
Yep, at that moment, it should be United deals with the unauthorized 3rd party
Bad business
I agree,they should have checked to see what was used to purchase their tickets,most 3rd parties use miles purchased from people,which is illegal in the airline business...
@@neilcharles2520if it was truly against policy, why were they given seats in the first place? I'm a perfectly random person, and if I try to sell someone a United ticket it would not work. The mere fact that the tickets worked and that they had assigned seats proved that the tickets were perfectly valid
I only book airline tickets directly with the airline and this story just confirms that I should continue to do it that way.
I agree completely! I do that with both airline and hotel reservations.
As long as you can trust the airline. I wish I would have booked my avianca flight via a third party. I got my money back but had to book a more expensive flight and the issue was something avianca could have solved - but refused to (feeder flight got canceled and the operator of the feeder only wanted to deal with avianca because their contract was with them)
That’s the problem today. There’s no more “Cadillac” or “limousine” service! To all those online saying, they should have booked direct or some other BS, NO. The problem with modern times is that no true quality service anymore and everything is hackneyed and disparate, forcing me to act as my own travel agent. Maybe this is the price we pay for cutting out the middle man and dealing more directly, trying to save some money.
Not disagreeing with you about your practice, but that story about blaming the 3rd party is pure bs, this was all United's failing. Booking tickets directly with them will not save you from the massive problems they have, and certainly not from the problems they have with Lufthansa. They are associate partners in international flight, but they screw this stuff up all the time. Don't believe a word United says about this, and Lufthansa is just as bad.
Exactly 💯 , I don't understand why people waste more money with trave agencies 🙄
Why does the dog look like he is upset about the situation too.🤣
I do agree that was not fair. I hope they at least had a fun trip.
Did you see when the guy dropped his hand making a point and the dog followed his lead? LOL
Never EVER book any airfare through a third party or travel agency. Should any issues arise, you gotta deal with the third party/agency and not the airline.
Also, you'll be the first to be kicked off and put in the middle seat first.
Amex or Costco are fine.
@@aka_pierre Give one reason why you would do this over directly with the airline?
@@kendallevans4079well, with the recent devaluation of miles the airlines are doing by not letting you accumulate miles by how far you fly, I can see why people book through them more than with the airline itself. I have had a reservation with Wholesale Travel and I hated it. However, if you book your tickets on a third party like Orbitz, Chase, Amex or any of the other big brands, you are guaranteed to earn your miles from your flights based on distance flown if you book a certain fare class on the third party and have a hotel included with your fare. For example, that’s how I accumulated high status on AA and on United by doing that
@@kendallevans4079 miles, points, and also typically better rates. Also, airlines are terrible when it comes to customer service. Don't forget that United had a passenger violently assaulted and thrown off a plane for no reason other than the fact that United flight attendants needed to be on the flight.
We recently had a United Airlines flight from Fort Lauderdale to Newark cancelled because of a crew issue. We called them about getting a refund and the first person we talked to said they couldn't give a refund but then we called again. We presented the same information and the second time the agent said we could get a full refund so we took that offer and ran. It seems their own employees don't even understand their own policies.
they dont at all
I wrote certified letter to ceo by certified letter and I got what I wanted in 1996.
@@arfriedman4577When confronted with someone who doesn't know what they are doing and won't budge, I always go to the top.
Back when Delta's connection from ATL to CHA was ASA (America's Sorriest Airline) 3 people missed a flight entirely due to the total incompetence of the gate agent, who was backed up by the supervisor, who was also involved. Had to rent a car and drive. but on the way, I stopped on the other side of the ATL airport at the headquarters of ASA and demanded to see the CEO, whose name I had. He was in downtown ATL at a meeting and on the way back. Then they told me he had gone home early. Probably the first time they ever had an irate customer to show up at his office. apparently, my name got flagged in their computer, as I got treated very carefully after that.
Welcome to idiotic America.
A "crew issue" usually means they came in on a late flight the night before and were either still drunk or too hungover to fly the next day...and no, that's not made up, my brother worked for an airline that had a lot of "crew issues" years ago...
This is outrageous! How did they Board the aircraft if the tickets weren’t valid!!! Bye United!!!👋🏻
Why did United sell the tickets to the agency if that agency wasn't "authorized?" And why did they wait until the people were ON THE PLANE to raise the issue with the passengers? They had to have the passengers' contact info, because that's required. United = lying trash.
Never book your airline ticket through another source ....book directly
Right I could see it if they stopped them from broading but on the plane seated wth
EXACTLY. IF the tickets were INDEED FLAGGED, THEY NEVER SHOULD HAVE GOTTEN PASSED THE COUNTER, much less to air side.
@@booga_booga_booga I suppose you could, but shouldn't ALL travel agencies be properly vetted and authorized beforehand? Isn't that WHY travel agencies exist in the first place?
Just another case of the right hand not know what the left hand is doing. Too many airlines seem satisfied to do the bare minimum. And since the US gov't doesn't seem to care either, to regulate them properly, this kind of stupid just continues on.....
So much for "America the Great" ... /s 😒👎
The dog looks especially concerned.
LOL! Totally!
The dog looks pissed.
I love how their dog sits on the sofa listening as if he is part of the conversation ❤❤❤
I am a German Shepherd Lover and every big dog is Adorable to my way of thinking no matter what the breed. Love the doggie on the couch as well.❤❤
You will be old and lonely someday too. Wait until Karen tries to buy a house in Fl.
….. it’s us…. Not me…..
that was cracking me up!
He is adorable! Wondering if he called the airline and asked them to take his owners off the flight so that they would not leave and stay with him instead ;)
That's insane the way that family was treated. $150. compensation? My sister & bil had a similar experience. Crazy how out of control these airlines have become.
It's not just airlines. Too many businesses seem to think they can treat their customers like shit without consequence. As long as big businesses own the politicians, nothing will change.
How is it the airline's fault that these people went to a backdoor site to get cheap tickets and they turned out to be a fraudulent site there wasn't authorized to sell their tickets that's not the airline's fault that's the people's fault on the sellers fault
@@ac61900if they were not authorized to sell tickets , then they should of been blocked,
. It’s how they treated the passengers that is wrong.
Isn’t the homosexual the Secretary of Transportation! The one who took months off to breastfeed? Seems like there are a lot of issues under his watch
The American way has been aborted for the rich.
Even that poor pup sitting on the couch looks upset
I thought the same. Pup knows something is upsetting his humans but doesn’t know what. Poor baby needs a hug! ❤
I think the dog was the snitch to United in retaliation for being left behind. 🦮🦮🦮
That's because hes forced to spend his life in Florida.
😂😂😂
That got me laughing.
This is absolutely disgraceful. No airline should be able to deny passengers who have already been boarded to deplane without an explanation. This is happening more and more often. Shame on this airline.
When she said “this is insanity” the dog couldn’t agree more. His expression spoke volumes
That dog is everything right with that story. ❤
😆😆😆😆😆❤❤❤❤❤❤❤
@@kylieharrison3782 amen lol
United Airlines failed to give the family notice, accepted their tickets when they checked their bags at the check in counter, upgraded the parents, assigned seats & let them board the plane. To add insult to injury, United Airlines refused to provide the family with an explanation. The family needs to retain a decent litigation lawyer to sue United Airlines & the Ticket Agency.
Jerk them up short and sue them. Worked for them for 16 years and their supreme level of idiocracy is mind blowing! You can’t believe upper managements contempt for the flying public!
I believe that because their contempt shows in how they treat us. I believe the day will come when they will be forced to end this war against their own customers. It’s not sustainable.
3:01 the look on the dogs face. He’s all like “here we go again”
This is insane. How did they get boarding passes? And if so, that’s really a breakdown in security. People can get passes for invalid seats?
Hello how are you doing?
Yes strange
It's not about boarding passes, it's about bullsh*t excuses to cover up for the real reasons, whatever those might have been.
they give them about $100 vol i tell them no if i pay over $3,500 for the tickets give me the full refund or new ticket for same price if not this airline pay double the cost
How many weeks or months in advance did these people make their reservations? Shouldn't United have recognized there was a problem with the tickets long before the family boarded the plane THE DAY OF THE FLIGHT? And if this travel company isn't authorized to buy United tickets, then how is it they are able to do so anyway?
Exactly what I was thinking.
Exactly. If you issue the tickets you have to honour them. If there is an issue with the agency, either don;t issue the ticket or sort it out with them rather than the passengers.
Typical instance of one hand not knowing what the other is doing. We had that once, from a single company even. My wife's bank manager called screaming that we should not ever have gotten that €50k revolving credit line from them. My answer: "Then why did you give it to us, you f***-wit?"
They had contacted the travel agency
United was hoping they'd bring expensive guitars for them to break, it was so much fun they got a song out of it. United Breaks Guitars. United We Losers Stand.
@@kaasmeester5903if you issue tickets it doesn't matter.
That Dog is such a sweetheart! So lovingly supportive 😌
Its really horrible this happened to these lovely ppl. They deserve a nice trip together. The airline better pay.
He put his paw on his dad’s knee to console him!! 😂❤ and sat with them on the couch for part of the interview!! 😇❤️
@@godshallsmiteyouu Yes, that was precious.🐾
I feel like I'm reading more and more stories like this - people kicked off planes, people forced to give up their aisle or window seat that they booked and paid for. It seems airlines have carte blanche to do anything they like with impunity. Something needs to be done. I will say I was lucky after a Delta flight I was on left Lisbon and then had to turn around due to an engine failure. We ended up in the airport most of the day waiting to get our luggage, we had to spend the night in Lisbon and pay for other flights out the next day. Delta offered a free one-way ticket or some small amount of money off another flight. They aren't forced to reimburse you for extra expenses by law. But I gathered all my information - original boarding passes, hotel bill, new flight receipt and sent it to them without my expectation. 3 months later, I was reimbursed in full after I had already gotten some money from my European flight as they do have laws about it. So when all was said and done, I think I made money but I think it's a rare happening.
It will go nowhere. The Dept of transportation will forward the complaint to United, who will do nothing except say something like "We're so sorry that we failed to meet your expectations. We always strive to provide the best service to out customers. We hope you will give us another chance in the future." There is no customer service; just screen readers and horrible service with zero accountability.
Mayor Pete will jump on this like...never mind.
However, isn't that just about what happens with most companies these days (with the exception of small, family owned ones)?
@@bobjacobson858 Yes. Companies do nothing to compensate customers when they make errors, big or small, and calling their 800 number is pointless if they even have one and chat bots are on websites like Amazon
here is a coupon for 20% off your next united flight
@@GoodLifeInSpainWho did Mayor Pete replace again?? Know one knows because they never actually did ANYTHING.
These airlines need to be held accountable! They treat people like dirt and think it's ok. 😡
sure snowflake
You can blame the patriot act
@@VG-rj8pn wow. how to go to the irrelevant. 🙄
it is okay.. because if it wasn't okay, ticket sales would go down.
@VG-rj8pn what kind of ignorant, delusional idiot are you??????
A similar thing happened to me with United about 10 years ago. I haven’t flown with them since, even though I was flying about six flights per month.
One can fly anywhere you wish without using United.
@Hello there, how are you doing this blessed day?
The dog in this video is hilarious.
I will never fly United again after what I went through, so I can relate to their frustration and humiliation. As stated - why were they allowing that company to buy tickets even though they were not authorized to?? These airlines and especially United are real crooks. and they get away with this ALL THE TIME.
I loved United in the 80's and 90's. The last United flight I took was 2008. I paid for a first class ticket not knowing the flight was with a puddle jumper. I paid $150 more and I didn't get the pre-drink, there was no screen for entertainment and I had no room to put my carry-on. They took my carry-on and checked it.
That "not authorized" story is pure bs, United just gets worse and worse by the day. We don't even need to ask about your experience of abuse by this airline, we know every bit of it is true and then some. It's astounding how truly awful they are yet they manage to stay in business somehow.. there's not nearly enough choices available any more.
@@barbarakauppi9915I think it is because they have corporate contracts for business travel and dont really care about individual travelers. They weather the pr storm and in the end dont care as Lufthansa uses them for overseas travel when people book with Lufthansa. It happened i booked with Lufthansa and ended up on a united plane.
And to think when I was a boy 40/50 years ago United was known as 'the friendly skies!' 🤔🤣
Sometimes I think I'm living in some kind of alternate universe when I see these kinds of stories!
@@retroguy9494 United's skies haven't been friendly in decades.
The problem here is that United only figures out there's a problem when the travelers have already boarded the plane. That's one heck of a time to ruin someone's vacation. Those tickets were likely purchased weeks or months earlier.
United did not know their nationality until they checked-in - the couple was trying to cheat and defraud the airline by buying tickets only available to German nationals who reside in Germany, buying tickets in Lufthansa - they used an obscure website to issue the tickets on Lufthansa that did not check their credit cards and realize they did not qualify for the fare because they were not German nationals residing in Germany. When they checked-in then United knew they did not have German passports and were not German nationals as they were required to be. This United pulled them off the plane as their tickets were not valid for travel for US passengers as they were Lufthansa tickets for German residents
Had they not tried to cheat United then it would not be an issue but they wanted to cheat
Excellent point! Big companies these days are very brazen and know no shame.
@@GK-bo9fi
More info - the agency booked the tickets as paper tickets, the reservation was not ticketed electronically, so the individuals were prohibited from checking-in before the airport and were told to contact Lufthansa or United to have the issue addressed but never did, upon check-in the passengers were allowed to board the plane while the agent tried to clear the reservation and sticker but discovered the issue that the family was not allowed to fly with that fare class as the original agency had never ticketed the reservation properly
Let more of us avoid flying United, if possible.
@@christyviolet926
Why? Because these people wanted to commit fraud and got caught?
In the 1990’s, I booked flights from DCA to MIA and then return to DCA, but the company messed up and had me leaving out of another city. I called them and told them of their mistake and they told me it was my problem. I ended up calling the airlines directly and explained what happened and Delta gave me an excellent fare to return home. I was only 18 at the time. I will always book with the airlines.
That's totally ridiculous and unacceptable. 😡😡😡
The dogs face says everything.
Yes!🐶
hes like, why is this crap on the news
HAHA That's exactly my thoughts!
He was giving some serious side eye. 🤣
@@willywatkins-zh9xdTo remind people not to fly United Airlines.
I had a similar incident years ago. I called my lawyer and received a check for $25K in about 10 days to settle the case. They were quick to prevent going to court.
I should have sued when they refused to refund my ticket they didn't honor, but the airlines know most of the time it will cost more to sue than you can win.
I go with the dog. His reaction is brutal. Pay out now!
Yes! I may of just stayed home and played with that sweet dog
That is why i buy directly from airline booking website
Buy thru 3rd party this is always a threat. The reason they were de-planed was super sus... I actually believe that there were dead heads(United Employees) coming from Tampa to Chicago and they needed seats and made up this excuse. The last time they had dead heads they needed to move somewhere they actually said the real reason and they beat up the asian man that refused to get off. Here they just made up a BS excuse.
This reminds me of when I went to Disanyland about a decade ago. I bought the tickets AT THE BOOTH in front entrance and then we went to go use them and the Disanyland staff said they were already used. We waited at the gate while they researched it for about 20-30 minutes and it was emberasing. They finally said, "its okay, we are going to let you go in" (like they are doing us a charity). I was so mad the way they said it because I paid several hundred dollars for tickets at the their booth maybe 30 feet way and they were doing me a favor by letting us in. We never went to Disanyland again.
I went to Disney World in Florida when it first opened. I went back once. The first time was more than enough, especially if you walked anywhere near the "It's a small world" attraction. That song still runs through my mind and it has been about 50 years since I was there.
Interesting story, but I do not think it has much relevance to airline tickets.
He didn't say it was
He didn't say it was
He didn't say it was
Just saw something like this a couple of weeks ago. On flight home from visiting grandkids. Flight attendant came to our row and asked the person next to me for their ticket. Walked away. Came back saying they needed to grab their carry on if they had any and exit the plane. He asked why and they just said please follow us.
This was a full flight.
Minutes later another passenger came aboard and sat in his place. I noticed he had all the gear a pilot would have and even was looking at flight information on his tablet.
So some guy was removed from his seat and replaced with someone that either needed to get somewhere or had pull with the airline.
But the guy that left could be heard asking what the problem was as he followed them forward.
I wouldn’t doubt their were ulterior motives involved seeing they used the same company to return.
Seems the last few times I’ve flown I’ve seen people removed from flights with no understanding why and others sit where they were.
United?
@@bradsanders407 No. Alaskan.
This very thing actually happened to me. Also a United Flight from LA to Seattle. They claimed it was a glitch where the system generated 2 boarding passes for the same seat. I was seated first, but they said the other passenger was on the flight log and my name was not on there. Very shabby treatment. I figured the other guy who then got my seat was someone who could pull rank, like an FBI agent or something. I avoid flying United
I have flown on “Stand By” tickets….If you or someone else related to you works for an Airline Company you (or used to) get free buddy passes. Then as I said you fly “stand by” meaning if there are available seats on a flight you will be allowed on the plane…It is a nerve wracking way to travel especially on the way home because you never know if you can get on. Perhaps there was a situation like that here….a pilot being let onto a flight that was full(so they “bumped” someone off) Then it is a case of seniority over minority…😒
United is back to their old tricks...actually, they never stopped
The best part of the interview was the distinguished dog! That dog is such a gentleman and well-behaved and patiently involved with the discussion. I wanted him to be questioned 😂
I love the look of the dog into the camera, like saying: “Can’t you see the injustice they did to my masters?”
I love the dog at the end , the look, I don't know if he's disgusted or just feels bad for mom and dad. He's a sweetheart.
❤❤❤❤❤❤❤❤❤❤ he's saying yeah woof I don't like it either by the look on his face
He emulates "dad" by raising his paw right after "dad" raises his arm. Really cute.
Situations such as this are why I quit flying 20 years ago. If I can't drive or take the train, I don't go. Here are a few reasons why -- long. long check-in lines, body searches, tiny seats, rude flight attendants and passengers, frequent flight delays and cancellations, luggage lost on a regular basis, terrible food when any is served, and spiraling costs for tickets.
lost? how about rifled luggage and items stolen?
@@robertwilber1909 That too.
I do not fly either my last trip to Seattle from Tampa and then back did it for me! Staycation for me unless I feel like driving to destinations!
@@JudyAngelman if you live on a massive island thousands of km from anywhere, you dont have much choice unless you want to limit your life severely. Its thousands of km of nothing between each city and there's very few towns in between. 5 flying hours of desert between Sydney and Perth.
I'm with you. By car or train. Back in the day, flying pretty much any airline was a pleasant experience, an adventure. Now, it's just an exercise in aggravation, degradation, and frustration. Being made to unzip my jeans and roll down the waist for all the world to see; 5 hour delay for a 3-hour flight because there was no backup battery on the plane; witnessing elder abuse by security; being threatened with security when complaining that attendant hit me twice with cart, just kept going with no reaction (no part of me was sticking out in the aisle); connecting flight cancellations with no assistance from airline to reschedule. Air travel has become such a nightmare!! It's just not worth it anymore. There's nowhere I want to go that badly.
I used to work for a travel company and people were always so concerned with the price of the tickets. I used to advise caution booking tickets on your own through third party websites for this reason and many people would ignore that request. If you're going to buy airline tickets PLEASE buy them directly on the website or through your travel agency. Don't use these stupid third party website
100 percent agree. If I use a Travel Agency I go to one that is well recognized in my City. Those sites are awful.
Agreed. I did it once . . . . . .
Bingo!!!!!
If something goes wrong, the third party website and the airline are going to point the fingers at each other, and you're pretty much screwed.
I think is not fault of United, who needs to respond them is the third party company. They should appreciate that united offered something…
They should be held accountable.
So sorry for your trouble. But that doggo's furtive looks at the camera really made my day!!
Yes! Love the dog
Love the way the husband and dog are both sitting quietly next to her, listening. Dog glances at film crew looking bored, then turns back to listen some more. Her husband listens better. 😂
Admirable unanimity. Doggie seems indeed bored ready to yawn.
For over 26 years I averaged 100+ flights/year domestic and international. If I ever treated my customers like airlines do, I would have been fired or when I had my own business I would have been out of business. In my now 10 years of retirement I have flown a grand total of ZERO times and will do my best to never fly again. Any airline which goes out of business will bring tears of joy to my eyes.
😂
LOVE LOVE LOVE this comment!
Even their dog was upset…did you see him slam his paw down in the beginning? Lol
A similar thing happened to my daughter and her family recently, but with a different airline. Unknown to my daughter, the third party ticket agency changed the reported ages of her children so that they could sell them four seats, none of them together. When they got to the airline counter they asked to have the seating changed, and the answer was that they were not even allowed to board the plane because of what the ticket agency did! The airline agent even admitted that this was not the first time this agency did that. Her family was faced with being stuck where they were for several days or renting a car to drive 750 miles home (with a five year old and a two year old). They ended up driving, but this matter will not be dropped! Both the airline and the ticket agency will be held accountable!
We missed a first leg of our trip flight because the travel agent gave us the wrong itinerary. Had to drive 100 miles to catch the next flight.
take them to court!
LOL! The airline did nothing wrong, so knock yourself out in trying to hold them "accountable". You get what you pay for and your daughter did not do her homework.
@@dantove963what ‘homework’ was she supposed to have done?
Hope you get some sort of compensation
I love the dog sitting there in the interview listening to them like he was thrown off the plane, too LOL
He's disappointed because he missed out staying at the Doggie Spa for 2 weeks. What a let down.
That dog listening intently knows there’s something wrong!
On a lighter note, I just love the expression on the doggo's face. Its like he knows his parents were screwed over.
Owners, not parents.
Lol the Dog with the side eye 😂😂
ALWAYS BOOK THRU THE AIRLINES!!!
And book with a reputable airline. United isn't one.
@@KC73 lol what is reputable in your mind? They are all the same crap, United, Delta, Southwest, Spirit. All the same.
@@crash2476 true. When going overseas it's best to try for a foreign carrier.
@@KC73I know! They’ve only been around a few years right?
I search flights first on the consolidators to see what my options are and then I book directly with the airline after that. I had to help my mom with some sketchy brokers about 10 years ago and swore off using a 3rd party ever since
"I need to get to Europe in the worst possible way!"
"United Airlines is right over there, sir"
Ha!
So sorry for your plight, but love your doggie’s expression ❤❤❤
Even the dog looked disgusted with his side eye. 🤣
This is unreal! I cannot believe how these people were treated. Instead of apologizing to them and making everything right...including giving them some perks...they chose to insult them, adding insult to injury. The airline should be sued and there should be an investigation as to why this happened in the first place. Lesson should be...book your own flights!!
United was acting with no mercy and in the most brutal way. Boarding passes were issued, so tickets are recognised. United has missed opportunities to raise concerns and should be held accountable for damages.
@Hello there, how are you doing this blessed day?
Growing up in the 1960s, United was the best. “Fly the friendly skies with United” was their jingle. Those days are long gone.
The family dog sitting on the couch during the interview was priceless. United owes them a real explanation and for the money they lost.
My family is in the early stages of planning a trip to Europe and will NOT be considering United unless we hear publicly of a much more generous response to that family. Everyone makes mistakes but to refuse to right it when given the chance smacks of arrogance.
I’m sure United will go broke since you’re not supporting them
That's how business works.
Odd business model United has telling my family of eight that they do not want our business. I estimate at current fare rates that they are saying we have no interest in your 20k+. I guess they didn’t miss any business during the pandemic. Hah!
Has nothing to do with UA ....book directly
@@tennesseeplowboy6796you're not flying anything but WN style
Bottom line: Don't use Wholesale. Best advice: Use a reputable travel agent.
The airline needs to be held accountable. They’ve gotten away with too much.
The dog is like … “so these journalists are not even asking me questions. I can’t believe they don’t even notice I am wearing my Sunday collar!” 🐾
Have to say I got tired of hearing the woman complaining so just watched the dog.
I love their adorable dog!💓🐕💓
They need to stop booking that agency.
Brilliant! You are a genius. Thanks for that mind blowing comment.
@@robertpalmer3166well they went ahead and booked using that site again immediately after having this happen. I think they need this told to them very forcefully!
@@robertpalmer3166 Just the other day tiysmith3622 told a person allergic to peanuts, they should stop eating peanuts......profoundly brilliant mind in our society.
Trying to prove United was still somehow accepting bookings from this unauthorized site? Come on United. You didn’t catch this continuing problem until these folks were seated on your plane ? Security issue?
@@TheTechnoPilot I was also surprised at this.
I am a 40-year air travel warrior. This is particularly messy, as these peoples' paid reservations were in the United computer when they checked their luggage in and presented their passports. They were then issued United boarding passes, as well as the comp upgrades. There seems to be something fishy with the 3rd-party broker, including Lufthansa tickets, but United really, really blew it. The $150.00 voucher is the cherry on top. United should have honored these tickets, as it was their mistake. If there was a problem at check-in, they should have noticed it. This will cost United millions in revenue because of their incompetence. I agree that it is important to book directly through the airline or to absolutely make sure that the tickets are valid. My airline of choice? Delta. After giving American 4,000,000 miles of my business, I switched to Delta in 2011. I am up to 1,400,000 miles with Diamond Medallion status. No United for me.
Do you fly so much for work, and if so, you guys hiring?
United is evil in a lot of ways I'm finding out. Delta is actually a pretty fair company, they are smaller but nobody hates them
I'm skeptical of anyone that spews arrogance in a post.
@@littlemikeism Karen or Ken Alert!
Haha as a pilot I hate flying Delta, one of the most unreliable airlines in the US to fly with and some of the highest rates of flight rescheduling to hide delays.
I stopped flying United back in 2005. Booked our honeymoon direct with United. The day after our wedding, a family member took us to the Airport, UNITED said the tickets had been cancelled. When I asked for a refund, they refused and said I had canceled them. We spoke to corporate several times and they never refunded or gave us credit. Revenge for us was when my employer and a friends business heard and all changed airlines. About $20k a year in flights to a competitor. 🎉
They've only continued to get worse since then.
This is music to my ears😁
That didn't solve anything if you just went to another airline. Drive or take the train.
Don't use third parties to book flights or hotels. It's always either cheaper, or the same price to book directly through the airline and hotel.
I had taken my seat in first class once when a stewardess decided I didn't look like I belonged there in spite of showing her my boarding pass. She was sure it was a mistake and marched me back to the boarding area to verify I wasn't trying to sit in first class when she thought I clearly didn't belong there. Talk about ruining my flight.
I can't help but notice the dog's expression...... priceless! "how dare they treat my parents that way!" says the puppy dogz. Woof! 🐾🐾
Just another reason my family won't use United.... They are horrendous.
American Airlines is a complete mess. The employees are very nice and I feel terrible for them at the airport when the higher ups
Screw it all up with flight cancellations.
0.44 I've never heard of an airline called "Elusantsa" before. 😂😂😂😂😂😂
United should go after the unauthorized agent. Not the innocent customers.
Why? United didn't tell them to use that agency. It's not United's fault.
Horrible story. Love your dog! Seems like he was able to comprehend everything that was being said and he wasn't happy with it!
United kept my family and I waiting at the airport in HONDURAS for 10 hours before cancelling our flight back to the U.S. then had us wait in line for 2 hours to get a hotel for the night and inform us we could not return back to the U.S. for THREE MORE DAYS!!! it was absolutely insane. This was last month.
United Abuse Airlines...imo
OK, what is it you're not telling us?
I never buy flights, hotels, rental cars from third parties. I book direct from the company. Always. For this reason.
Just awful. The people handling this so well. I hope they get a full refund for all of their losses.
This is one of the many reasons I have refused to fly.
It's really clear they were selectively bumped. Replaced by higher-profile customers and high revenue walkups.
Right 🙄 Try selecting a better way to book your flight than through an antiquated travel agency that's in arrears with the airline.
I love how the dog puts his paw down when the guy says they were kicked off. Even the dog has had it with United.
I want to see a follow-up on this!! There should ALWAYS be a representative to give you answers about your particular situation.....ALWAYS. No one should sit in the dark and be treated like a criminal - not even a criminal. Everyone should be told, "What's up, Doc!!"
We had an issue with this hopeless airline , despite holding business class tickets , on an international flight from San Francisco to Australia . Was informed by a Military serviceman that United always overbook every flight , whether economy or business class in the hope that there will be cancellations . After several discussions , including threats of legal action , they arranged for compensation to other travellers to catch the next flight . Best I can say , this was a disgusting , conniving airline company.
I'm so sorry this happened to them, I never use a third party when booking flights. This is, crazy!
I don’t fly anymore...thankfully. But always did my own booking, too. No probs.
I would hate to be a frequent flyer now. No thanks!
Sorry that happened to you... I loved the look on the dogs face!!
DO NOT let united airlines get away with this! Hold them RESPONSIBLE so this don't keep happening. Be Strong!
Lol ✊ ya!
Yeah ok...how much is that going to cost them in legal fees to hold these bastards "responsible"? The airlines know this and know they have teh leverage. How do you think they became so brazen in the first place to start screwing customers?
United did nothing wrong here
The family bought ticklers they were not entitled to in Germany POS, saying they were German nationals, returning to the EU on a one way flight, on Lufthansa (Not United), Lufthansa issues the ticket even though it was in violation of the terms and United caught them in their lie when they checked-in and could not provide a German/EU passport or identity card to validate they were residents of the EU/Germany
The couple used an obscure website to buy tickets they did not qualify for and thought they would get away with their lie and United caught them
Calm down. The passengers got caught getting a discount meant for German citizens and they were caught last minute. Granted, the airline should have caught it earlier, but these customers are unscrupulous and now embarrassed because they were caught. WEAK minded people!
@@waitaminute2015 You're lying. Get off.
$150 is an insult and how embarrassing for the couples! They should be refunded in full by United.