Toyota Dealership Pays $60,000 After SCREWING BUYERS!
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- Опубліковано 13 кві 2024
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On this week's episode of RYGTBKM, a Toyota dealership in Arizona pays $60k to settle claims of false advertising on their Internet prices; a Nissan dealership falsely advertises the price of a used Tesla Model 3; and Stellantis lays off more workers and closes 3 of its business centers! - Розваги
I looked up “deceptive “ in the dictionary, no explanation given. Just a picture of a car dealer.
That’s odd. I looked up sleazy in the dictionary. It also had a picture of a car dealer.
Naaah it was a politician in my dictionary
LOL-Nice....
My dictionary defines "deceptive" as "the Mainstream Media."
😂😂😂😂😂😂
I just started a new case with the Florida Attorney General against all Autonation dealerships in the state of Florida. Since 2004 They have been charging a $199 tag agency / electronic filing fee on every single deal but the tag agency only charges them $74. On paperwork they make it look like those are mandatory statutory fees that you must pay with every single purchase. The customer never sees a penny from the kickback check Autonation gets from this titling company of $124 per deal. They have a hell of a side hustle going! They are deceiving the public and have been for 20 years. I’m going to take them to the cleaners. I hate to be the whistleblower, but I also hate to be taken for a fool. I was told by the GM at dealership I purchased two mustangs that the fees are convenience fees, even though they don’t state that anywhere. I am requesting they refund every single customer who has purchased a vehicle since 2004 from any of their Florida dealerships $124 each.
Good for you.
STANDING *O*. More good people need to speak up. Good luck with that case/motion.
Good for you-best of luck....
Godspeed.
Best of luck! You can also try to find a contingency lawyer to take this case. They all have online submission forms.
Like $60K total?
That's not a drop in the bucket. That's a drop in the ocean.
Not really. It only affects a few customers. So per dealership it would be about 15 customers at maybe 1-2k per. So each dealership pay that amount distributed to the customers they screw over.😊
Maybe $500,000 fine would be better!
They reduce these lawsuits to “just doing business” like paying taxes
A drop in the water planet
60k in fines is just the markup on one toyota tacoma trailhunter.
You're pretty close, the first Trailhunter I sold was 105k
Most Tacoma's are about 10k-25k over sticker still.
But there's no shortage of the privileged who find a way to buy it.
This is about the MARK UP MASTER RACE
Not a bunch of sticker price peasants.
Local kia dealer advertising 149 dollar monthly payment but forget to mention the 4000 dollar end of lease payment
$149, after fees and such, it balloons up to $360.
I'm sure the 4 grand at the end of lease deal is there in small print though.
$60,000 is nothing to a car dealership.
Car salesmen when they grow up, become politicians. 🤣
The best car salesmen becomes the president
Ray for President?
@@laser31415 I think more of Ray than to do that to him.
@@donatello9482 Liar in Chief.
@@donatello9482 The current president has been in the government for 50 years. Congressman, Senator, VP and then he can't remember Prez.
😆
I lived for 47 years in a state that does not elect the Attorneys General (Tennessee). In TN it is appointed by the state Supreme Court. I also lived in CA for 20 years and now live in FL which elect their Attorneys General. The AG in TN seemed to be more proactive in consumer fraud and I suspected it was because AGs in states where they are elected are more easily bought off just like all other politicians.
Soros cough cough
I almost had to call the police with Desert Toyota because they were refusing to give me back the keys to my car ... they killed the deal and then I was in the midst of dialing the cops before the manager finally coughed up my keys ... Shocked they are pulling crap like this? I had to laugh when I heard it was Desert Toyota
Many years ago (before mobile phones), a Toyota dealer in Maryland pulled that stunt on me. I was a naive 23 year old, and only when a porter walked by and saw what was happening did the GM give me back my keys.
That happened to me. Never got the key back
I always have two sets with me in case of that, and if they wants to create conflict we can go with that route 😊
This is the same dealership that charged at least $2000 over Msrp during Covid, and a $2000 Desert Package and $300+ for data dots. What the heck are data dots, is that anything like dipping dots to cool you off in Tucson? You do know that the general manager got fired over this? Now they have another guy in there.
Desert Toyota of Tucson started by telling me there was a $3000 charge for selling to me, as I lived out of state, (New Mexico).
Toyota Corolla GR curcuit edition advertised at $47,000. I went to check it out in person and I got an estimate for $56,000 for it. WOW! I thought Charger mark ups were bad but come on, man. Not Toyota too. Very disappointing and discouraging. I’m glad you guys are around. I’m gonna have to call you for assistance. God bless.
They're proud enough of most any of the GR's ("base" GRs). Thanks for letting us know how "they" view the GR special editions. They can pound sand, of course.
Gave up on Toyota when a Corolla Cross was $42k OTD!! Loaded up with port and dealer add-on’s, plus $3k BS upholstery protection and GPS recovery. (Prefer my $8 can of Scotchguard and an Airtag).
I couldn't imagine paying anywhere near 50K for any vehicle with the name "Corolla" on it. Got to be out yo mind.
I got a 1999 white Corolla CE from a guy that owed me money for free. He owed me
$1000 from when I rented him a room. So I took the car it had 151,000 miles on it and
this was last year. Low mileage for a car 24 years old (last year). Now it's a classic at 25 years old. I did put almost 2 grand into it to get everything up to spec, but it runs really good, gets very good gas mileage of course and I drive it as much as my payment car - which is an SUV.
@@metalmike570 Cool story. But you didn't pay over $50k for it though right? So what does this have to do with this particular post?
Dear Ray and Zack. Thank you for always posting informative and frank content. We live in Ventura County CA and unfortunately our state’s Attorney General has no desire or backbone to stop dealers from gouging the customers. I filed a complaint with his office about some of the similar crappy practices you guys talk about. His response, basically “car businesses in this state can do what they want and their office cannot dictate how they should conduct business “ which is why I see so many of these shady things still going on. I can give you multiple first-hand experiences but I am sure you are already know about all these unwanted add-ons, market adjustments (really? Even now?), low published price on sites such as Autotrader, only to say oops, was a mistake, etc. I have been in the market for over two years to buy. Pick up but refuse to buy with such unfair stuff going on, especially with Nissan, Toyota, and Dodge/Ram dealers near me.
Nobody says you have to buy a car in California. Buy it in a different state. Problem solved.
If it’s an option, make a deal with a Midwest dealer that isn’t gouging. Many aren’t these days. Then fly to pick up your new ride and drive home, as several of my Cali and Florida friends have done. Or hire a car broker to make a deal for you.
I had 20 different Chicago area Toyota and Mazda dealers pleading for my business last month. Ultimately drove off with a sweet deal on a CX 5.
Tip: get the numbers in writing before making a trip. Eliminate those dealers who won’t.
Thanks for the suggestions. Perhaps it is my terrible luck. I have connected with dealers in all adjacent states and as far as Texas but when the moment of truth arrives, they are the same. It must be something inherently bad with how Nissan, Toyota, and Ram dealers operate these days. Not considering Ford/GMC for quality issues noted on many online posts.
Thank you Pops for your knowledge! Keep Preaching it!
The Lawley Dealers in Sierra Vista, AZ does this very same thing. Then they try to justify it like we're all stupid.
Dealership adds no value. Allow direct sale from manufacturers.
No dealer was harm in this video 😂!!
I live in Arizona. Every dealer for every brand I've contacted so far has tried to charge for nitrogen and some for "door handle guards" etc. Is there an honest dealership anywhere in Arizona? Sell me a good product for a fair price and I'll buy today.
Charging for nitrogen filled tires is stupid. The air we breathe is 78% nitrogen. Think about it.
The “desert package” for 2399.99 plus a dealer processing and handling fee of 1599.99 it’s like folks …
Should have been $6 million.
Love you guys advocating for us ❤
Right on Ray & Zach- keep er going!
Thanks to your videos, not a new car, but I bought a used Honda civic 2015 ex at a Chapman Honda dealership in Tucson, AZ this Feb and walked when they tried to charge me for the Red alert, etched Vin BS, and I forget the 3rd BS thing. He called me back that evening saying “his boss” approved dropping those 3 add ons. (Obviously the online price did not reflect the 3 add ons).
I did but the car. Icing on the cake was the battery died the next month and I barely put 150 miles on it. I went to auto zone. Fuck that dealership,
I live by one of the Nissan dealerships called Baron Nissan in Greenvale Ling Island NY. They are NOT the only ones, almost every dealership in NYC and Long Island scam all day and night
Don't forget to include RV dealers in that list of bad actors
Precisely, the same thing happened to me at Mullinax Ford in Apopka Florida. Advertised priced of my 23 F150 MSRP was 64k including discounts down to 56K. All paperwork, including gap insurance has an MSRP of 61 not 64, what changed? And nowhere and at no time was I informed the 1.9% financing didn’t include a $1500 rebate that was including in sales price advertised until after financing. Additionally, they advertise no fees that you only paid tax and title and provide you with out the door prices. I was in fact, charged document fees.
Bait and switch!
where are the attorneys general of other 49 states??😢
too busy politicking to be Governor.
@@OptimizeYourHealthPhD Well if they want votes, THIS is how they would get my vote.
Not every state is having this issue. Plus other state AG's have stepped up.
@@mareble412 i beg the difference!
I've seen listings where the stealership lists a low price on a car aggregator site which triggers a 'great price' classification only to read the fine print it says the price is after a $2K down payment and/or a trade-in valued at a minimum amount. I find that deceptive.
ETA: Here's anothr one. dealer lists the cash price $1K higher than the 'finance' price when I went to their website after gettting an alert from a car aggregator at the lower price.
Only because it is.
Dealers found guilty of false advertising they should lose the manufacturers franchise. Such behavior damages the manufacturers brand. If they did this a few times every dealer would get the message.
Or...as Ray has pointed out...maybe the "Dealer Principal" (along with sales mgr/F&I guys) should go to trial and do some jail time to verify that they and others get the message.
reminds me of the commercial "all i want to know is how much" lol
The dealerships make more off the fraud than they pay in fines. No incentive to stop doing dirty things.
Dealerships lying? No way!!😂😂😂
I live in British Columbia Canada, and dealers here have to advertise the out the door price. It’s so nice to see what a vehicle really costs. We still have issues with mandatory add ons, but they have to be disclosed online.
Own a small business for 33 years now.. now I’ll make this brief.. YOU CANNOT PRINT MONEY TO INFINITY AND NOT EXPECT CONSEQUENCES!!
There should be a law that states the price shown/advertised by the dealer is an "all in price". The price includes all add-ons, dealer fees, options, packages, etc. The only additions would be sales tax, government fees, state registration. These 3 not included as they are not taxable and the sales tax might be lower after the haggling is done on the out the door price.
The all-in price would be the price where the haggling is done. And all purchase document would have a clause that if any other options or fees or anything else is added to the purchase document, where by "accident", or was "forgotten" the buyer can get them for nothing or can walk and get all deposits back. Also goes for leasing. The Real Total cost of the lease including deposit and buyout must be shown. And all in big bold type.
Can’t wait for the “I just wiped my a$$” fee
I had an excellent experience where bought my car because the price advertised was the starting point and I was able to get my car for about $700 less than the advertised price. Everything we negotiated was down in paper and everything promised was delivered. I now understood why this dealership had such a high reputation. So glad people recommended me to use them. My car ended up being a few miles and a few days outside of their short warranty that they had for used cars but they still handled a problem that happened with my steering. Excellent service. Excellent customer service. I didn't feel super haggled or anything because the negotiation didn't take long at all. They allowed me to take the car to get it inspected. And I'm a woman that went in there by myself negotiating my car for the very first time. Wish there were more places like that. It helped that I knew the salesman but he was just an acquaintance.
Dealers used to advertise sales on cars that didn't exist. Oh, that one is gone.
Have dealers lose their franchise once caught doing something willfully illegal, and you'll stop this immediately
Jail. Prison.
What if your states attorney is part owner in a car dealership?
All this money that the state makes from fines is chump change compared to the money they've been defrauding the customers. The customers should be getting their money back + interest, not the courts. These business's should be audited every 5 years - every sale. Each count of false advertising or fraud detected, they should face a separate charge for that. This will stop them in their tracks - the length and breadth of the country. Part of the problem in the USA is that ALL retail outlets put one price on the shelf for an item , but at the till, they add on tax. In the UK, this is illegal. If they charge 1p over the price advertised on the shelf, they can face fines so high that the retailers could go bust. If the USA made it law to include all taxes to the shelf price, customer confidence at grass roots would be much higher.
DEALERSHIP DISCOUNTS ARE THE MOST COMMON FORM OF ADVERTISING FRAUD -- If they reduced thier online price cause of a finance/trade discount they are guilty of advertising fraud. Its simple if you do not trade or finance the cash price is the before discounts price - the price they did not post -- LETS CALL THESE DEALRESHIPS OUT TO THE ATTORNEY GENERALS
I mentioned I knew the laws to get all that taken off - the second I brought up the name of the laws for California and the federal car laws they instantly honored the advertised price and I got the door edging for free 🤗
I bought a Toyota Venza 2022 In NJ .I have Parkinsons and was having a medical problem at the dealership they would not let me leave (MB Dealer ) and I paid waay too much 38K when the MSRP was only a few hundred more like 300 more then I told them the tires were worn out 2/32th they told me the tires were fine so I just bought the tires myself before I or someone else got hurt or killed . Last vechile I'll buy from them .
Paint protection and door edge guards for $1200 above the advertised price had me walk out the door... '23 Blazer RS on the lot for the past ten months & they refused to negotiate with me.
Im really happy someone got busted for that. For too long dealers have been pulling stuff like that, and it needs to stop. Hope to see more fines now that dealers are all slashing prices online. They need to be held accountable.
One Arizona dealership sent me an out the door cash price then a day later in the same email thread told me "no that price is only if you finance".
CarEdge And Kevin Hunter the Car Guy would tell you to finance & then 2-4 days later, pay the balance. You still get the price you want and the kickback the dealership was to receive is now gone & nothing they can do about it.
What about at the end of your lease on your Mercedes-Benz? They don’t have inventory and you have to pay the $600 because you cannot re-lease with them unless you want to get an $80,000 Mercedes instead of a $40,000 Mercedes.
Hey - I saw my first ever Dodge Hornet TV commercial yesterday. It had a kid driving telling the Dad what he needed was more Torque as he blasted the car.
I didn't know they were still selling the Hornet???
How was a kid driving?
Simple way to fix this - pricing quoted must be the total cost payable by the customer over the period of the lease.
60K seems far below what would be warranted
Nissan in Brooklyn has been doing it for years. They are still doing it.
Leased a 2023 Honda Ridgeline last year at Honda cars of Rockwall TX,told the gentleman in the finance office I didn't want any add-ons. I noticed a $500 charge for maintenance program. After 8 months got it refunded only to have Honda financial to hold for a security deposit that I never agreed to.
scumbags.
Bell Mitsubishi in Rahway NJ quoted me $4995 on top of the Internet price to include add-ons and cost to service the vehicle for sale. Pretty shitty when they already paid pennies for it being an auctioned vehicle then they put the cost on a potential buyer.
You rightly pointing out a very specific issue where dealers behaviour on toping up unnecessary fee, mandatory accessories to push car price up, you can find at dealers same model, same trim, same colour and price is different, one example is colour protection spray they did to protect colour, its not right. Its new car, what is the meaning of colour protection for new cars,
Recently i bought a new car and every dealer is putting/ sliding into price such things.
I agree with you the authorities to act on what is going on at dealers🥵🥵🥵
I hope you guys cover the most underrated brand that has killer deals. you can get a CPO 2022 Mazda CX5 with 10k miles for like 24k. that's a steal !
So in most states, bait advertisement is illegal and a misdemeanor. So a misdemeanor is an actual crime being committed. So why shouldn't people call for police to come and cite someone or perhaps even arrest the party committing an ongoing crime? Do you think it would make a difference if people started showing up, calling the police, and dealer staff/managers/owners left in handcuffs?
Brandon Honda in Florida is adding $4K on top of the MSRP sticker with bs protection and crap. They have it on all their vehicles. Turned me away from Honda in general.
My granddaughter purchased a Nissan in Florida and got hit with all sorts of added unwanted items.
Sounds familiar. My daughter ordered a van from Toyota in Ontario Canada. She thought at time of order she had an agreed price. Now that its here they add all kinds of these extras. They said if you dont want it they will sell it to someone else
F-TOYOTA.
Ray and Zack, I'm in Hawaii on the Big Island. We went into the local Jeep dealer, and we want a Jeep Gladiator. When at the dealership I noticed a $9995 markup. I asked why such a large markup up, and they told me its supply and demand for that model of Jeep gladiator. Watching car edge, I know Stallantis has a over flow of such vehicles. Is this even legal to do? The dealership is asking 10 grand more than the MSRP
Completely legal and their statement about "supply/demand" is completely wrong/deceptive and/or untrue. Some might call that lying.
It’s also happening in Canada with Mitsubishi 😢
Honda did this to me when I bought my car. Online $30k reality $32k. Not a deal killer,but made me unhappy.
that almost sounds like taxes/title/and license - w/would be legit. unless the dealer started at $32k once you walked in the door.
A friend of mine bought a Camry about five years ago. It had a Toyota installed clear plastic wrap on the hood. All of the Camrys had the wrap. Now five years later it's chalked up and lots of cracking. Looks very bad. Toyota now wants $600 to remove it. Tried various methods you would use to remove window tint and none worked. I really hate car dealers.
Speaking of fat in companies there was a story of Carl Icon (pretty sure) who visited a company he took over. After touring the company a day or two he asked the Manager-CEO-CFO what do the people on the fifteenth floor do. The guy said he never could figure that out. Icon let the whole floor go and it made no difference to the company. Maybe it was the buggy whip division.
This stealership tried to screw me back in 2017.
Trying to buy a new Mazda in Fla. and having my Bank Wire transfer apparently ‘slow walked’ ... The dealer keeps saying it hasn’t gone thru yet after 5 days ! And this is thru AMS largest desler network in the USA!
Is this typical?
The biggest clue of a dealers honesty, imo, is whether they force you to buy $500 air in your tires.
I was getting quotes for a 23/24 Armada over the phone and Lokey Nissan Dealer in Clearwater FL advertised a good price on autotrader and when I asked the out the door price, man... they added 10K on top of the advertised price! WOW! I didn't even say thank you and hung up! Just a scam! The car is still on their lot tells you many have turned away!
Young Toyota in Logan, Utah does the same thing.
Earl Stewart Toyota is the most honest dealer in the country and I will not buy from anyone else. The price is the price, period.
$60k is the cost of doing business. How much money did they rip off? How did they come up with $60k?
$60,000.00? Big deal!
Hey guys, can I make a special request? Can you please have Scotty Kilmer on your show? A conversation between him and pops would be priceless.
Next time a stealership tells you, "we had to put tires on it" well I hope it comes with tires
Part of the reason is because our lack of government common sense is not tightening down on corruption over the entire U.S. they are reaping (along our entire government ) the profits they have endured on the entire country.
Sooooo, the dealer got fined the equivalent of one paint and interior protection package?
The $60,000 fine leveled at Toyota dealerships is inconsequential. When this sum is apportioned among all the dealerships, it amounts to a meager $5,000 per dealer. In the fast-paced automotive industry, where significant sums of money are exchanged and profits are substantial-especially over the span of a few years-such a fine is scarcely a deterrent. It is unlikely to have a meaningful impact on the business practices or the financial health of the individual dealerships.
Finally, justice! 😅
500 for a key and they stole out of my car during an oil change.
Hope Fl is next But have no confidence that state of Fl under the gop will do anything to help consumers
Thats like 5.00 to many. No big deal 60K
"Mandatory Accessories" is a dealbreaker for me. I'll get if I need it later
Why does the car industry raise prices for its products? 1) Due to high interest rates (private banks do not have the right to issue lower interest rates without the central bank); 2) rising prices of resources: energy, raw materials, human resources.
That’s the amount of a truck that’s never going to sell…..
What about deceptive marketing?
When buying my wife's car (used) i made the Ford dealer an offer which he rejected events hold us that his dealership does not chase people across the parking lot they didn't they call us on my wife's cell phone at a stoplight when we went back he rode up the order I told him that there's no undercoating a wrestling right he then ripped up the order form and started over a week later while washing the car the car i discovered that all the glass was already etched
who's to blame for high prices? The ones selling?
Or the ones willing to pay the high prices?
I am suspect of any new Toyota. My 2022 Camry had a mapp sensor failure at highway speeds. Downshifted so violently it nearly left the highway. Faulkner Toyota said it was caused by a rodent chew. No evidence at all of wires chewed on. The only rodent under the hood of my Camry was the dealers technician. Excellent way for Toyota to deny component failures with their products. Cost me $300 to get my car back.
Just news. Good to see. I think the majority of viewers of your channel appreciate the “just news” approach.
You should ask people to post their ages in the comment section. My supposition is that your viewers have an average age north of 55.
I am 65 BTW.
Money talks, B S walks.
Love me some good stealership stories
Bait and switch laws! Need to be very careful.
tim dahule nissan try that same trash with me 5 years ago adding a recondition fee, on a used car. that dealership is just shady, its their whole auto group, they have 3 or 4 dealers in ut. that dealership is just shady. They said all do this the recondition fee plus the price of what they are listing the car for sale for, instead of just saying what the real price is.
Ray has pointed out that any reconditioning costs are on the dealer (it's part/parcel of the used car business) AND SHOULD BE COVERED BY THE DEALER WITHIN THE ADVERTISED OR LISTED SALES PRICE.
It can be difficult to be respectful to people who are so outwardly/blatantly dishonest.
@@NVRAMboi i just noticed this about 5 or 6 years ago that dealer ship tim dahaule tried to pull that trash with me, i told the dealer that they were a scam trying to pull that trash,
Quit buying the crap and learn to fix your own hoopty!
Nissan raised my price after agreeing on a lower price.
Call your attoney general!
Zach. I think your wrong. I would bet that in many of the states that aren’t willing to go after the dealerships, the states have higher sales tax % for new cars or cars in general vs other goods that aren’t addictive type products. However payments and renting a car seems to be addictive to most.
See this is why I should be perfectly legal to buy a vehicle straight from the factory we shouldn't have to go through a middleman to buy a car
Wish Toyota Corp could dictate some of this stuff. Toyota is too good of a brand for these type shenanigans.
What you guys never mention or talk about it and also a lot of people don’t know, is that in almost every state in the US, car dealerships are the top 3 biggest source of tax revenue for those states. That means one of the biggest industries that state has. For most is the #1 income a state has. Look it up and let that sink in for a minute. States will never get rid of car dealers and hurt them on purpose. Is like biting the hand that feeds you. These fines are nothing compared to 100’s of millions that the states make from the dealerships of any kind. People who think that manufacturers car dealers are going away are clueless. Unfortunately it ain’t gonna happen!
The state will still get the tax money anyway.
@@adama7752 I am talking about taxes generated from doing business in that state, income tax the dealership has to pay based on how much money they make every year. Taxes on profit of the business, just like a manufacturing plant or a restaurant business or me and you pay income tax to the state every year. I am not talking about sales tax, that’s on the consumer and unfortunately it’s a different story!
My state's attorney general's job may be to look at for the citizens, but he looks out only for himself. He and his rich buddies have this state wired.