Sony WF-1000XM4 Battery drain issue - The Truth 😲
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- Опубліковано 9 жов 2022
- Too many complaints about the Sony WF-1000XM4's battery so I decided to test it... with a battery drain test!
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![[QUICK FIX!] Replacing the battery on a Sony WF-1000XM4 earbud](http://i.ytimg.com/vi/Ve0_YBX8o80/mqdefault.jpg)
Part 2 here ua-cam.com/video/dMKtC6g3EZQ/v-deo.html
Season Finale here ua-cam.com/video/WXF4YW1qNhg/v-deo.html
Bro
Can you do same test with xm3
Let's see how much it run after 2 years
@@ahambhramasmii hi Bro. I have xm3. Since 2019. No issue till now brother
This problem just started for me. These earbuds are entirely too expensive to have such an issue.
Same with me, so now what do we send them in for replacement??? I am lost???
@@leonvainer7599 I got my batteries replaced myself, the case doesn't charge at all. The battery was like one time use then it wont charge and would flash red itself.
@@ryanrock07 I had similar problem to you as well. My issues were solved by cleaning contact pins in case with isopropyl alcohol and brush. In worst scenario, battery in charging case can be also replaced.
did anyone fix it .. cause sony is being cringe and fkn up the earphones after the update on purpose
@@leonvainer7599 hey I was gonna do the same, I called Sony and they are sending a brand new replacement they didint ask for a reciept or anything
I experienced a similar issue with my WF-1000XM4 headphones. Bought it more than a year ago, so the warranty ended 5 months ago. It was working fine, I was using it rarely, but suddenly it started overheating and the battery of the left one completely died. Now it works for ~5 minutes. After contacting Sony support they are very sorry and can only suggest contacting the service center for diagnosing and repairing it at my expense. After calling the service center they said it was not feasible to repair it because repair means just buying a new replacement for a broken headphone, which cost half of the new one.
Look like the only option is to buy a new battery, replace it myself, and hope that with new firmware battery will not be killed again so quickly.
A lesson learned is that even such companies as Sony can make crappy expensive products that will barely survive the warranty period and in no way will not admit their mistakes.
Will avoid Sony products in the future.
Sony replaced my original set after complaining. I had to jump through so many hoops to appease them first that there was indeed a problem before they would take them back. The brand new set that they send ended up starting the same issue within six to eight months. I’m not dealing with Sony again and most likely will not buy anything from them again. It’s not worth the hassle to deal with them again.
Sony used to be top notch during the 70’s, 80’s and early 90’s. They were the “Apple” of the day. No longer. Not dealing with them anymore. I spent $300.00 on these buds which are now garbage. Even people that have replaced their own batteries have had the same issue occur due to the horrible software as I understand it.
It sucks but im sure you can replace them yourself. I replaced the batteries recently. Its not too hard. I didnt have much experience with stuff like this.
@@metallboy25
Sony ended up doing the right thing and just recently reimbursed me the full purchase price for the WF-1000XM4’s.
I ended up purchasing a set of long discontinued, but still hugely popular MDR-EX800ST earbuds. Yes, they are wired, but they sound very good.
No the don’t have ANC and they are not anywhere near as convenient as TWS earbuds.
They are actually made in Japan.
I had the same issue, my buds are over a year old.. so they're out of warranty. I took them to the Sony store and asked them to fix it (I was willing to pay the repair)... They weren't unable to understand what was fillings and couldn't fix it.
Thanks for making this video
Thank you VERY MUCH for this Aaron....!!!! We are all glad that someone has publicly addressed this issue and only wish that more reviewers would have the courage to do the same as you. Please keep us updated because I have yet to reach or find any resolution to this issue from Sony themselves. Your viewers appreciate you and we will continue to support you brother.. 💪🏿💪🏿💪🏿💪🏿 Thanks again
I had my xm4s for about half a year and they seemed fine. Although, never used the newest firmware. Great video, by the way, Aaron. Your work is always second to none.
Thanks Michael. Glad to know that it does not affect every unit.
I rarely use my xm4, Total hours is just 75 Hours since purchase, but my right and left earbuds battery died within minutes now. 100% full charge, next 10 minutes, low battery notification. I sent to claim warranty and the sony store said they have been getting the same complaint.
I the same issue. Annoying for the price😡
@aaronloudnwireless do u have to ship the oem cable in order to complete the replacement or u could use another one
@@aaronloudnwirelessthey stopped selling the wf-1000xm4 at bestbuy!
HI Aaron , thanks for taking time on this issue, i faced the same with my right earphone, got it replaced from service center, they replaced both left and right earbuds with old case. took 1 week time.
Do u have to ship the original usb cable or u could use another one to complete the replacement
Bought the XM4s in June 2021 and this issue appeared after roughly 1 year. Sent them back for Warranty as I had two years and they decided to replace both earbuds but not the case. Works fine for now. Thanks for covering this issue Aaron!
FINALLY!! Thanks for listening our comments and really look through it!
Let me thank you so much for the series of videos that you have post about this issue. Thanks to you, I reached sony support team and I got a replacement of my headphones. I don't think I would do it if it wasn't for your share experience in your videos. Again, thanks so much for get me a new pair of headphones
Thanks for this video, I thought I was going crazy when my battery drained so much quicker than before so suddenly. Didn't know it was a firmware issue. I hope they fix this soon.
Did that fix it?
No, they did not. I am starting to have this kind of issue after 1 year of using these earbuds. @@user-yz5vh6zn7t
@@user-yz5vh6zn7tnope
I noticed this issue right after the 1.4.2 firmware update. At first I thought it was the case but then I noticed on the app a consistent 10% difference in battery drain on the right bud vs the left. Hopefully the next update will fix this problem.
Wow, that was disturbing. Sony has pretty high standards so I am hopeful they will have a fix. Awaiting your next video
It's not that serious lmaoo million of devices get made they will fail its why they offer wearranty....also it doesn't affect all of the older ones that is misleading!!
@@Ecko92 Woah, good job the warranty lasts long enough that everyone who has this issue can get it sorted -oh no wait the update only came out after the warranty had expired for people who bought them early on-
@@joj. if you have anything for a year you got your money's worth! Buy another don't be a peasant
@@Ecko92 shitposter or serious? lol
@@joj. very serious you put them in your dirty ass ears you sweat, drop on the floor.. the charging cases are dirty af ect ect lol yeah very serious
I was about to send mine for battery replacement but luckily I watched this video and am now getting new ones has replacement, thanks!
Hi. I sent in my pre-order unit for repairs and Sony Malaysia had the both the units replaced after 2 visits. No more drain anymore. Prior it did 100% to empty in less than 20 minutes. Thank goodness I had a month of warranty left.
I had purchased my 1000xm4 in late 2021. My right side lasts about 5 minutes and left side lasts between 50-60 minutes. I had paid around $270 plus tax. I feel my money was wasted. I do not recommend these to anyone. Don't waste your money.
Bro they are over 2 years old, just replace the battery. It's really easy and not expensive. After that they work great again.
Mine too and I got two sets of headphones.
When I got to about 10 months after purchase I noticed that the buds would only last about 2-3 hours per charge (both buds). luckily they were within warranty so Sony Singapore changed them over.
Barely any questions were asked so I assume this might be a well known/common issue.
Hats off to you my friend, for your attention to this issue.
Had the same thing happen here, right earbud died in ~15 min even after disabling all features. Just got a warranty RMA so I hope that these new buds will be better. Shipped with 1.6.2 so hopefully updated cells too.
Same problem here. The right earbud dies after 2hours. Fortunately, I bought them new last year so they're still under waranty. But this malfunction is unacceptable for such an expensive device.
That is really good of you to reach out to them. They have to do something about it as it is nowhere near good enough. I've not had this problem but now that I have just said that then I probably will! I am on ver 1.4.2
I bought my xm4 in Aug 2021 kind of 2nd batch of the launch. I really noticed more uneven drainage of battery of right side over the left. Luckily I got the extra 3 months warranty from Sony as launch gift, I sent it to Sony repair center and they exchanged both sides for me for free. Now they work fine. They said it is normal battery degradation but I only use it for 3 hours per day on average and certainly less than 500 charging cycles
It's been happening to me after months of not having problems. I'm afraid to mess with the settings and get even less battery.
My current issue seems to be the left earbud. Sometimes I get this flashing red LED when both earbuds are inside the case. Saw in Reddit that some users are also experiencing it. With this battery issue that you mentioned, I’m guessing that the latest firmware is the culprit.
I hope Sony replies back to you to clear this out and fix it with a new firmware.
Flashing red is about heat , i place mine infront of my fan to cool it down 😅
@@bellelll8926 Yes. I think it is about heat, however only the left earbud feels hot when I pull out both the earbuds. That is not normal I think.
Same Problem in my left airbuds!! How to fix this problem!
Same here. Not under warranty.... :(
Correct. That is what is happening in the left earbud. It is draining 2x faster than the right earbud and gets hot very fast. Hence, the blinking red light after a few minutes of charging.
Wow. Thanks! I've noticed my right bud come out of the case at 90%. Now, I know why.
Great video, basically im having same issue with ones bought in sept 2021, so i guess also an early batch, i sent them to sony for service, hoping for a good result, will update when i hear, great video on this an others, thanks!
Hi Aaron , I haven’t come across any issues yet with my xm4’s. It’s been around 4 months I have bought this product. I guess I’ll have a problem sooner or later. I have checked the serial number and it starts with 7 ,so i assume it’s the newer batch as the older ones start witha 5 and 6. Anyways if any issue occurs then definitely I’ll go for a replacement within the warranty period (8 more month remaining).
Thanks for your video👍
I bought mine in November 2021. It is now Feb 2022 and as of a couple of weeks ago I started to notice the issue as well. I called Sony and they had me do all the troubleshooting I have been watching on youtube. After I went through it all they decided to issue me new ones. They send you a shipping label to your email, you ship them and once they receive them they send the replacement out to you. I sent mine in and are waiting for the replacement will keep you all posted on progress.
I had the exact same issue with my right side earbud but mine was under warranty so they replaced the old ones with new (both) buds. The charging carry case was not replaced but I got brand new buds which were surprisingly light weight when compared to my defective old ones. :)
Do u have to ship the original cable in order to complete the replacement or u could use another one
Thank you miter Aaron ...
I have exactly the same issue .
This could be resolved? or i have to forget about it.
Good job, Aaron! Helpful to know and Sony definitely should do something since they claim to be 6 hours battery life (with ANC on)....and this are not cheap ANC earbuds
Thank you!
My brother and i have these and both are facing the same problem. We've submitted both for repairs as they are under warranty
Is this issue prevalent using the other bluetooth options in the app? (ie without DSEE Extreme, purely AAC or purely LDAC)
I pre ordered my xm4's. Noticed this issue a couple weeks ago; I was a few months out of warranty. Online support was useless, they expected me to send them out for repair. Called Sony and escalated. Eventually they relented and agreed to replace mine with a new unit.
Got the email the new unit has been ordered so just waiting at this point.
Yes, I am also having issues after updated the version 1.4.2 and my earbud is also the first batch and second thing is sometime while charging the indicator will blink red light and I check at the Sony website for the blinking red light error show is overheating issue. I really really hope the next version update can fix all of these issues.
Agradezco mucho tu trabajo. Este es un problema que me está hechando atrás para comprar estos audífonos. Pienso invertir mucho en ellos porque busco algo que me duren mucho tiempo, no pienso gastar 200 dólares en algo que al año ya esté muriendo. De nuevo muchas gracias por hablar de esto y espero Sony se pronuncie
I'm also having the same problem, left earbud drains very quickly. Problem started 2-3 weeks ago. Bought 14 months ago, so no warranty. Is there any way to roll back the firmware?
Omg, Im having the same issue except both sides only last like 40-50 mins. Thanks for talking about this, I've been checking online to see if anyone has this issue. I bought my earbuds when it first came out and updated to the most recent firmware. Been trying to see if there's anyway to downgrade or roll back firmware.
Yes. Same here. Early purchaser, July 2021 and same issue. Right side accelerated discharge, sometimes as low as 100% to dead in 20 minutes. I got on Sony support today and got an RMA for a replacement, no charge, free shipping. I am mailing tomorrow. Sony DID apparently see this issue is legit and are standing behind their products. Commendable!
Thanks for the video series on this, Aaron and keep up the great work here...
No problem, glad it helped.
I assume yours were outside of the warranty? And Sony still agreed to replace?
@@bccsivxx-xxivvii They were outside of warranty and they replaced with a new pair! Was REALLY surprised they did, but so glad, these are great earbuds! Took about 2 weeks to get them back.
I just visited today at Sony Service Center. Mine is also out of warranty. They need to inspect my device. Need to wait 5-7days. Excited though. Hope both buds will be replaced 😊🙏🏼
Got mine today. They replaced both buds for FREE! 🥹 So happy
Same here, should i buy the new gen xm5 or should i buy airpods gen 2 instead ?
Thank you for the video, very nice . I have same issue with the Sony WF 1000 XM4. I purchased them in August 2021. I've experienced issues at the beginning with random Bluetooth connection to the phone while the earplugs were charging inside the charging case. Slowly the battery life was dropping, now they are almost unusable, battery life under 40 min and the charging case will be empty after charging the earbuds for one time. Also I've noticed that after charging, the right earbud is significantly hot and the left one is not and also the left one has little bit higher battery life. Thank you for the video
Same for me
I have these ear buds for around 3 years. Experienced this issue & wanted to replace batteries... thanks for the video.
No problem 👍
My left ear bud started doing this and I just updated to version 2.0 and still no change. Any information?
I have one of the more recent ones and dont have this issue for now however the right side is always draining a little quicker which seems strange
My right battery drained 20% faster than the left. Got it replaced under warranty with 10 days left in my warranty period. I hope this new pair helps me out.
What is the warranty period?
You are great man! I thought there is something wrong with my earbuds but it looks like common issue
How long is the standard warranty period, 1 year or 2?
got mine free with my xperia 1 III last Dec 2021... just recently the left bud started draining so fast it lasts just over 30 mins... luckily still under warranty, just picked up today, both buds replaced...
Just watched this as my xm4s started draining ~ 1 hr of casual use a month or so back. Before that I would regularly get 4-5 hrs of noise cancelling use out of them between charges. I'm going to follow along and hopefully get a fix for these as 1 hr is just ridiculous!!
SAME THING happening to me! Really bummed a recent trip of mine. Please let us know!
im having the same issue .... QQ did any of you folks have the battery replaced and did it work after that. thanks
With my unit its other way around.
After 4 hours listening time my left headphone went down from 100 to zero percent. At that exact moment the right one still has 47% left.
I run them on SBC, DSEE OFF and noise cancelling ON. Volume at 50%.
Is this a reason for a replacement? I am still under warranty.
I'm having the same problem with the left earbud. I updated the firmware hoping that would fix it but no dice.
On the day i decided to get the xm4's. Gonna wait this one out cuz i heard units with 1.5.0 still had the battery issue. Airpod pros gen 2 look really tempting now...
Can you run a test using the latest Sony WF-1000 XM5? We want to know if the latest product has the same battery drain issues also.
Yes, got issue with right ear bud draining in about an hour. When charging it gets hot and the red LED blinks near the time its about full. Had them for about 1.5 years, the issue started about a month ago. I cannot upgrade to latest version. I have Ver. 1.4.2
Do you know how to turn off the "low battery" notification on sony earbuds, connected to a galaxy s22?
Add my voice to the screams. After less than a year, my buds are trash. The right ear battery dies after 20 minutes! The left bud lasts longer, but not nearly what one should expect for the length of time I've owned them.
Please keep pushing at Sony for replacements and keep bringing the issue your channel. Thanks for your good work! It's very much appreciated.
Please see the note I just posted. Give them a call. They should replace.
I have this issue mine were purchased on March 2022. My left bud lasts about 30 minutes the right 45-50. It's getting replaced under warranty.
The problem just started during my trip to Paris.
Left and right earbud don't even notify me when the battery is low anymore and they don't even last / barely last an hour without anc and ambient sound (Left 45min, right 60min). They last a good 40 minutes with ANC on.
Such a shame, I emailed their customer service but the earbuds are no longer on warranty. Should I expect them to just refuse to replace them ?
I experienced this issue around 9 months ago. It is the hardware issue not the firmware definitely, the battery seems isn’t good compared to xm3. But I can replace the battery by the kind of xm3, the vartar 1254 a3. It works fine until now.
i bought the silver one, already 1 day from now, currently no issue for 1 day hope it continues.
Thanks for the information. I also felt this way on my Wf 1000XM4. Aaron, personally, what is your favorite TWS?
You're welcome! I don't really have a favourite at this moment
Purchased mine in 12/2021. Don't know when the problem started, but I'm on firmware 2.0.1 now. But I'm only getting about 20 minutes out of the right one now. I contacted Sony online (chat support). They've asked me to send my earbuds and case in to service. They are going to re-pair a new (probably refurb?) set with the case and send them back. So they do seem to still be replacing under the (unpublished) extended warranty. Still probably cheaper than a recall for them.
Hello, I need some advice. I have sony wf-1000xm4 headphones. headphones cannot be paired. I've reset and reinitialized these earphones 10 times. Every time I try to trigger pairing mode by holding both sensors down, I never hear the "Bluetooth ready to pair" sound. If I hold down the left sensor, I can toggle between ambient sound and active noise canceling, meaning that these sensors work, I just can't enter BT pairing mode. Any solutions to the problems? Unfortunately I can't complain.
Hi Aaron, did you get anywhere with Sony customer care? I'm having very fast battery drain on the left bud, probably getting around 30 min of on-call at work :( Wonder if Sony customer support helps in any way. Thanks in advance!
I bought the pair in early September 2021, I sometimes use only the left many times. Now I have an extremely bad issue. When the pair is fully charged and when I use both, the left one dies in about 5 minutes of use. Please help me with what I could do.
Yup, happening with mine as well
I have the same problem with the left earbud dying in less than an hour. I contacted Sony and they emailed me a label and I sent my buds in and they are sending me a replacement it says it’s a brand new WF1000XM4/B. I’m not sure what the /B is but I’m assuming it’s a new version that doesn’t have this issue
I got mine nov 2021 I have noticed This issue. I haven’t really used them at all since as I found them to big and not secure in my ears, I’ve just gone to charge them up for sale and the charger isn’t charging at all
I successfully replaced the battery on my set. Works fine now
Last August I also had a battery drain problem for 1 year using the Sony WF-1000XM4, a battery that normally can be used for 4-5 hours, suddenly a low battery notification appears when using less than 1 hour, fortunately Sony wants to replace my WF-1000XM4 😃
Same here. My right bud drains so fast in just 5 minutes. Noticed it when updating the firmware.
Mine is also out warranty. I just presented today at Sony Service Center. They said no only repair, but only replacement. Need to wait 5-7days for checking my device.
@@jigokuron69 Sony knows what the problem
Thats why they replace every unit that goes to service center
It's the left one for me thanks for posting. It wss good for a year...but expect it to last longer for a premium product
Where can i replace the battery in Singapore
Mine were replaced by returning them to the store where i bought them. I had the same Issue with the right bud and the left bud didn't charge full. It stacked by ca.90%. I bought them in August 2021. The replacement happend yesterday...
Just tested this on my 1 month old xm4s. Both L&R at 90% after an hour of use(NO ANC). I guess this issue appears over time or with units manufactured during particular period.
Yes. myself also get the same issue.
Plz plz help me in choosing soundcore liberty air 2 pro (6000rs) vs jabra elite 4 active. (5000rs) and Samsung galaxy buds pro. I want sound , Anc and transparenc mode to be good plz
. any earbuds around 80$ to 100$ plz
I have the sam issue. What to do with it.
Hi, i have the same problem you mention, but with the left side, the right work really good, i need them to be able to use for +6 hours so i desactived the functions, but even have the same problem, i dont know if is the new firmware, here the latest i have is 9.2.8. that update was at 13/09/2022
Problem started about a month ago, now my right earbud lasts only 20 minutes. Is there I can do or did sony do anything for us?
Just switched under warranty. After one year usage mine hit same issue suddenly within one month. Many suspect it's the firmware 1.4.2 issue that came in July or what. New pair given under warranty and come with firmware 1.5.0 Hope it's really the firmware issue
Mine is till 1.2.6 but the battery just last for around 1 hour and I have no idea what to do with it 😢
I also had the same problem with my WF-1000XM4, I bought them in the end of June 2021, and I realized month ago that right earphone battery only lasts for one hour. In my country (Poland), there are two years of warranty, so I sent them to shop and after two weeks I got earbuds back with information that they replaced left and right earphone (case stays the same). Now, everything works pretty fine, and version of firmware is 1.4.2.
Feel like you should request them for firmware 1.5.0 just to be safe. At least in Singapore the switched pair come with 1.5.0
@@fantasytky28 1.4.2 is working fine on the newly purchased came along with this device. No worries 😌
This issue happened for my xm4, Right side had drain issue. Luckily my device had 45 days of warranty left. They replaced the right side bud only. Then due to battery health difference left side was not keeping up to the right side duration. Then left side was replaced. Hopefully now as the warranty is expired this issue does not happens. Now will only update if required.
Have the same problem recently! In the headphones app, the case is displaying -1% regardless of what the actually battery level is.
Yep it's happening to me. Got mine last year and all a sudden my left earbud dies in less than an hour while my right still has 86% it definitely didn't do that before 😞
Just tested it today. In my earbuds, when it reach around 75%, the right earbud start to drain faster than the left one. Got battery low notification on 45 mins and died in 50 mins time. I purchased the XM4 in September 2021, So also not under warranty
The same thing happening to me. getting under 1 hour but on my left side. On firmware 1.4.2. Have 2 months left on my warranty. Think ill go and replace it immediately
Unfortunately my country does not have sony service center. I dont know what to do . I bought it when i was abroad.
This started to happen to me a few weeks ago, battery life went from a few hours to 30min!!!! Wth what should I do ?
please help me is it ok if i alway put back in case my airpod sony even not battery low i mean 90% battery
Hello I had this issue happen with my left earbud the battery would drain super quick and it's to the point now where it only lasts a little over an hour it charges down so fast I don't know what to do I guess I'm going to contact Sony support and see what they say but does anyone have a recommendation???
Same me . Started to have this issue ...dont know what to do
Started for me. Left 41%, right 6%. A few months after the update to v2. They both also don't change up to 100%, only 80-90. Now they last 1h 😢
Created a service ticket, I hope they will fix this on warranty.
I haven’t use my Xm4 for 6 months doto watering damage charger case just got replacement from my Xm4 and I noticed that today I’ll be useing my wf xm5 for now
Salut 53mn 😱moi j'ai les 1000xm3 2 paires les noires et les crème et non ils tiennent toujours autant aucun problème justement !?
Yeah, you're the reason I bought these because of what you suggest now I have the same problem you have... I got mine through QVC .. Can't take it back...
Mine are 1,5 years old. I did the same test as you in this video, and when the right bud died, the left still had 75% battery left.
Mine is having problems on the opposite side, the worst battery issue is bloody ridiculous from 90% to 10% less than an hour, bought it weeks after the stock released . Thinking about moving to Samsung buds 2 pro now.