If not WF-1000XM4, then what? ua-cam.com/video/G6KIL5xMhKU/v-deo.html Part 1 here ua-cam.com/video/h1Lse4_PDJs/v-deo.html Season Finale here ua-cam.com/video/WXF4YW1qNhg/v-deo.html
Just received my replacement pair of WF-1000XM4 they sound a lot better and it's updated software sounds great will see about the charge and see how long it lasts..
Nice video I don't know but I used my replacement ones and the charger last for 8hour and my left headphone said it was getting low I'm very impressed time will tell..
Hey Aaron I have finally found a solution for maximum equal battery life on both Earbuds. The settings are as follows :- 1) open the headphones app go to status and turn off adaptive control 2) Go to bluetooth tap on the setting icon beside the wf1000xm4 and turn off LDAC. 3) Open the app go to Sound then turn off ambient sound control and speak-to-chat 4) Open the app go to system >change the touch sensor function click on the setting icon >on the left bud select playback control and on the right bud also select the playback control. 5) Open the app go to Sound and turn off DSEE extreme. 6) Open the app go to Sound > Bluetooth connection quality and select priority on stable connection. By applying all these settings your both Earbuds will be able to drain it's battery slowly and simultaneously... Please do try these settings and give it a quick test. I know you won't be able to fully enjoy the other features but for a daily user like me it's giving the best optimal results. Thanking you in anticipation.
It’s so bad now that I have stopped trying to fix them! They were just over a year old and I will not risk paying Sony a dollar more in sending them in for repair out of warranty! A real shame because they were excellent up until that last firmware update. 😢
@@Amari588 funny thing, originally bought from Amazon with two year warranty …….. Amazon just replaced mine with brand new!!… sent defective ones back to Sony….. You’ll probably get them as refurbs!!
I've been experiencing the same issue, except on the left bud. I also bought mine @ release & they worked fantastically, until they didn't. I typically use LDAC, and up time ranges from 10-20 minutes. I dropped down to AAC & have seen a minor improvement. I haven't timed them, but they went longer than 30 minutes. I've also noticed on many occasions the left bud comes out of the case at 90% while the right is 100% - even after several hours/ over night.
I contacted Sony regarding the same issue with my headphones, which are nearly 2 years old. After a recent update, both sides began experiencing problems. Sony's response was that the repair would incur a cost because they need to replace the battery. It's unacceptable for a company like Sony to have a chronic defect in premium, high-cost equipment and still charge the user for the repair. While I don't expect a lifetime warranty, I'm clearly not the only one affected by this issue, which was caused by an official update. I will dispose of these headphones and refrain from purchasing any Sony products in the future.
Had the same issue with mine, I bought mine in 12/2022 and same model as in the video. The app just recently updated to the new name (from Headphones to Sound Connect) on or around (9/26/2024) and recently the right ear bud has been dying or discharging faster than normal. Today it only lasted 20 minutes, contacted Sony and they are going to replace the earbuds. So I'm glad they're doing the right thing.
I'm so pissed, mine happened after 16 months. This issue aside, I absolutely love them and will most likely roll the dice on a new pair since you said it was a limited batch. The soft reset didn't do anything. The hard reset made them better for about a week, now they are worse! So, I contacted Sony and they are replacing at no charge! Thank you for the video and info, I had just assumed that I was screwed being out of warranty!
Wait, how did you get replacement at no charge? They said if I send mine to them, they can send me a chargeable fee since it's out of warranty. Please let me know exactly what you told them, so I can hope to get the same outcome as you. Thanks.
@@mujahid1ali I just went through the chat feature on their customer service page. I explained what happened. they suggested the two different resets mentioned above. I explained that it didn't do anything. They then agreed to replace. I was shocked I had nothing to lose. Even if they charge you to fix, it's still cheaper than replacement.
I had this problem for weeks with my left earbud not charging enough and it drains so fast in just 2 hours. I contacted Sony and they replaced my whole unit immediately (I'm 4 days away until my warranty ends). I'm back with your channel to see your EQ settings for this earbuds. Thank you again.
I also have massive problems with the batteries of the headphones. The same as you. Sony has to come up with something. Soft and hard resets don't work either way
The very same thing happened to me. The right bud, and only the right bud, drained significantly faster. My pair had been manufactured in the spring of 2021. I sent them back for warranty and got a new pair today. So far so good.
The right should drain faster if you have google assistent activated. Otherwise it should be roughly the same. But if you have have it activated a prolonged time that bud has gone through more charging cycles and should drain faster anyways.
@@helljumper115 For future reference make sure to always buy their geek squad warranty. It's the only reason I will buy from Best Buy. There's never been an issue returning anything that had their warranty. 100% worth it. IMO it's the best warranty on the market.
Happened to me, sent for repair, got a new set. Only drawback: 8 had to wait for 1 week instead of having the buds replaced on the spot. Apparently they are aware of this fault and replace a bunch of these regularly.
Sent mine in, same issue, so bad it was draining the case in a few a hours because the earbud drained while off. Get this, the replacement was WH... The over ears. Still haven't heard back from support about the screw up, which you'd think, based on the ridiculously similar model names, they'd prevent by removing the possibility of human error. Paranoia almost has me thinking it's a socially engineered "accident."
@@raymondgalang983 yes, no questions asked. Earbuds + charging box and USB cable. They don't give the cardboard box so that people don't resell. Warranty was not reset/extended
Thank you for this Aaron... I also performed these actions to no avail... Called the service center and asked for my case to be escalated which it was. They will try to send you to a repair shop but keep insisting to escalate. I have to send the old pair back and will receive a new pair.. Will keep you updated.
By repair shop do you mean a service centre? Or did they try to get you to go to someone entirely else for it - and was their eventual replacement for free?
@@milohdd Yes by repair shop I do mean service center... Insist on speaking to a service manager no matter what they tell you and yes, my replacement was free... The new units software was even updated.
@malof.5290 everything was ok for a few months and now the SAME ISSUE started worth the new pair.. Am done with these buds and have now switched to the Jabra Elite 10s.
Had precisely the same issue. The left ear bud went bad, coincidentally days before warranty was up...was constantly draining the whole case, overheating to the touch while not ever even getting to 100%. Sent in bad unit, but get this, they sent me wH 1000xm4. After contacting support, they were rudely brief with me saying services would contact me soon. 4 days later I haven't heard anything.
I had an issue like this and sony customer service told me like you were told but i was so annoyed by the issue so the next day i went to sony centre and got the new one next week later.
Just had this exact issue recently after using them for almost 2 years with no issues. The support chat walked me through both these exact steps and neither fixed the problem. In the end had to send them in and they replaced the earbuds and paired them to my existing case before shipping them back to me. Now they work fine. fingers crossed**
thanks for the video, I did a search and found it. Because I've noticed this issue to where talking on them I would get about 15 to 20 minutes of use out of them before they went dead. So I called Sony and they have known for about a month or so that this is a issue. Bottom line I'll be sending mines back to Sony to be replaced with a new pair of earbuds. So to counter your claim this isn't a big issue, ooh yes it is and at least they're making good with mines by sending me a new pair once they receive my old ones. I didn't bother doing any of the reset tests you did and noticing the app is now crashing on my phone. I was dealing with this issue for the past couple of weeks.
In my case i had bought it November, 2021 and i also had same battery drain issue on my right bud. luckily my thing is still in the warranty so i get replacement as new one today. so if u guys have same issue u should send it to SONY service center before the end of warranty and u can get the new one
Not that wide-spread? Look in the comments, on the forums. I got mine replaced in the first few months, now I'm 1 month after warranty and the right ear drains in 30 minutes
Thank you for taking the time and addressing these issues. I'm glad the audiophile consumers have you. Can you also ask Sony when they are enabling custom controls for the XM4 buds? thanks!!
I used my right one every day for 2 years. The left one I used less, so it stayed in the case most of the time. The left one was the one that developed a battery issue. The right one still lasts 5-6 hours.
similiar issue happening here, with right earbud lasting alot less than the left one. DSEE off, eq on, speak to chat and assistant off, will usually end up with the right earbud at like 15% after 2 hours and 30 (ish, i didn't time it precisely) while the left one will be around 40%. i tried contacting sony IT and they insist it's normal behaviour. Right now i'm thinking of just going straight to amazon and see if i can get a replacement or a refund. hell if i can get a refund i'll prolly just go for the sennehsier momentum 3 tws. i suspect i'd like their sonic profile more, too...
I will never look at that series in the same way, the problems are hardware that cannot be solved by software, finally the device can't handle it anymore and suffers from stress
I had Sony replace my WE-1000WM4’s a year ago and within eight months the new set did the same thing with the battery issues. I’m not going to deal with trying to replace them again. It was simply too much trouble jumping through their hoops. And, if I received a new pair, would they do the same thing……………. It’s too much hassle. This whole issue really irks me to no end. I’m having to decide if I’ll ever buy another Sony product again due to how they have handled this. I have watched the video’s on swapping out the old batteries for new ones. This is strictly a “DIY” project and you could mess them up. However, some people have experienced the same issues even after swapping out the old batteries for new. Nope, not throwing another $50 at them for a questionable fix when it appears to be Sony’s software that is screwing everything up. I wonder if the new WF-1000XM5’s have the same issue. Thanks for this video. I at least learned how to hard reset them. Now I’m charging them back up to see if I can do a software update before the batteries discharge. It’s pathetic that the batteries won’t even last long enough to do a software update.
I believe the M5's can experience it too. In my case I noticed that I used one of the M4's less often. So it used to stay in the case most of the time. And that was the one that developed a battery problem.
Similar experience. I am on my third replacement (the first replacement was a different issue) after the whole 1.4.2 thing and as if on cue, after about a year, I’m starting to notice the same problem again. It’s a shame because I was otherwise very satisfied with the performance of the xm4s but I highly doubt they would just let me replace them a 4th time. I’m not sure I even really want to go through the trouble again anyways.
@@cringefailcabitha After 1.4.2 is when both of mine failed sometime afterwards. Sony ultimately stepped up to the plate for me and gave me a full refund for the entire purchase price. Almost three years later. I really appreciate that. I have done a lot of research on wireless earbuds and for the most part, almost everyone has a battery issue. After countless positive reviews, I ended up purchasing a long discontinued pair of their MDR-EX800ST IEM’s. Yes they are wired and no they do not have ANC, but they still hold their own to IEM’s costing into the $100.00’s. They are also made in Japan and quality is first very good. I miss the Sony WF1000XM4’s, but I just decided that I didn’t want to have to worry with battery issues (from any brand) anymore.
Ahhh 😮😮 I haven’t even gotten A replacement!!! 😢 6 months now !!! Just felt so violated . 😢$330 gone , they took that shit back n just nothing . I try to review TVs . The more I do the more I realize their Evey year Flagship TV also crap (I had Sharp LED made in Japan $5000) , it’s just scamy company pretend the prestige . Their whole TV space they r fallown behind on the 5th as TV provider , n they were still selling x85K (2010 direct lit Edge lit 🔥 technology this DAY having that panel on the display window placed below X90L ) at Bestbuy SONY wall booth n trying to use that panel to boost crappy X90L (blooming , matted screen ) sale . Sony just marketing ! I mean they r just false marketing . Ppl pay high price for the “quality “ but more like “anti-quality “ now . 😮
Mine worked fine on update 1.4.2 until I went into settings to turn voice activated assistant on then all of a sudden I can't even get an hour out of right bud.
I had the same issue with my set of XM4s. Sent them to Sony Singapore and they issued me with replacements even though my warranty was expired. Just picked them up today. Thank you for your video!
I bought mine in the Spring of 2022 and have had no issues with battery life. In fact, I am amazed at how long they last. They do what they are supposed to. However, I did not update them to the latest firmware. I always wait several months to see what the bugs are before any updates. I will not be updating until I see this issue resolved. I do enjoy them immensely though. Excellent sound and ANC.
Sent mine back to Sony last week and got it back yesterday. The staff mentioned that the driver was replaced and it is now updated to the latest firmware. So far it seems to be working fine.
Hello, Wei. Can you tell me what the problem was with your sony before? After they replaced it, DId the battery improve as if it was brand new again? Thanks!
It’s interesting that this is happening on the XM4 because This has been happening to my XM3!!! My left bud drains within less than 10 mins. I have been debating whether I should replace my current battery or switch to XM4 but now that Im seeing this is an issue with the XM4 as well, Im not so sure what to do anymore 😢.
thanks for sharing aaron.i had the new firmware update and youre a life saver!luckily its still under warranty and im gonna quickily go and exchange it.kudos aaron!
I started having this same issue with my right earbud just one month after the warranty expired, sadly, so no warranty for me. Coincidentally it began only after updating to the most recent firmware. Before that I was getting decent battery life but now the right bud will last 20-30 minutes whereas the left still has 80-90%. Turning off dse extreme or what we did help, but I still can’t even get an hour with the right bud.
Same, I'm completely out of warranty, and the buds last about ~3hrs. The right one considerably less. I do like the buds tho, so I'll be trying to replace the internal battery on each bud. I found a reddit thread that referenced the Ali express replacement batteries, so I'll try my luck
the same thing happened to my Sony WF, 6 days before the warranty expiration. So, I brought the unit immediately to the nearest service center. I told them about the issue, and there is no need for me to make a justification for my request for replacement because the Sony WF 1000XM4 battery problem is all over the net.
Yeah, I'm having this problem and I bought one of the very first batches when they released in 2021 - I got mine pretty much as soon as they were available to order in the UK
My warranty just ended in August and after the latest software update mine starting acting up… first was syncing issue one earbud would not wake up then the battery drain issue .. the earbuds wouldn’t even charge in the charging case … so frustrating
experiencing the same issue, 10 minutes and its drained. brought to sony service and replacement (earbuds only, old case) was exactly the same price as brand new. so i ended up just buying a new pair.
is it possible if one bud (left one) is defective, that I can buy the left one from another person (who looses the right one for example, or destroyed it) to combine them to one new pair of buds? One Buds Battery "exploded" and destroyed the flat cable :(
i did also the reset and factory reset day before yesterday and the surprise now even the both buds and the case drained in less than 10 minuets ,im really sad for what is happening ,still drained without any reasons
Same issue here, and i had a full flight to investigate , playing with AAC vs LDAC and all other configurations. I discovered that the issue almost entirely disappears when ANC is off. Which is a complete disappointment (especially when you're in an aeroplane...) but looks like this is the root cause of all this mess.
I've got a pair from the first batch, and have the same problem: battery on right bud dies out quick once extended warranty expires (15 months after purchase). Had replaced the battery with varta cp1254 and it just recovered... Looks to me the battery quality (zenipower z55h) might not be that great.
@@kixstartter6560 After the battery replacement, my right bud now lasts longer than the left for around 10%. But only having replaced it for 2 weeks, I hope the problem won't come back again soon...
@@jyosefuryo9521 Nice man, I just replaced mine today with cp1254 a3, however forgot to buy a glue for it I thought I could use the old one, anyways I hope the battery problems is not related to software making it degrade faster. Thanks for the reply man.
My new xm4 buds updated to 1.4.2 on the first day i set them up and yes i have the same issue it, right one drains faster and this video is just sad, not anyone can send them for replacement and money wasted sadly
i got wf1000xm4 in 2021, my earbuds Battery Drain Issue, i got maintenance so they give me 2 new earbubs at 1.4.2 firmware. It was strange, it work nomally
I never get this problem but it is a very nice suggestion to fix it in the future. Today, I got the new Sennheiser Momentum 4 wireless headphones. It is so superb that it can provide musical dimensions very impressively.🥰🎧🎶
How on earth did you get them serviced??? Whenever I try to register product it fails. I've got the original batch purchased in Sept 2021 & still have warranty in EU. Luckily it's 2yrs here.
Ive got the battery drain problem with the left ear have a new pair pf the sony x1000 bit they seem lower than yhe first pair i got the bass is not packing like the first set i purchased
I just noticed mine started doing this 2 days ago. After 1 hour of music (LDAC, EQ on, volume 90%, extreme on, all voice assistant off), my left one showed 85% of battery while the right one 19% remaining. Also, when i put them in the charging case, the right one will become hot. This started happening after i updated the firmware to 1.4.2, which in many Sony forums, is the one to blame for. There is a Sony website acknowledge this issue and “…is investigating further the symptom”. I am sending mine for replacement as they are still under warranty (1 month left). Pity, these earbuds have the best sound quality for me. Lesson learned “if it ain’t broken, don’t update”😅
Have the same issue. But I preordered mine and received on the 1/8/22. I guess there’s no warranty anymore right? Sad life. How much is the cost to fix it? Helpp
After updating to the latest firmware, my xm4s are totally fvcked up. LDAC with DSEE on. Before updating, I usually get about 5-6 hours of alternating use between ANC on and noise passthrough. Now my left earbud only lasts 10+ mins but the right earbud is still working fine. I mean what the f is happening? Bought mine about a year ago.
my left bud is weaker than right buds...how?? also,they not lasting than 2 hour...disappointed... and it was hot and blink red light while i'm charging on charging case only. btw the version is 1.42
I'm lucky not to have that battery drain issue on my wf1000xm4 and been using it for about 10mos now bought it last year december and not experienced any issue at all.
Sir Aaron i think in my opinion the problem on your wf1000xm4 is the battery of the buds itself maybe you've got a factory deffect same as others who got that battery issue. My wf1000xm4 have no problem MODEL YY2948 Made In Malaysia now at Updated to Version 9.2 it's fantastic no issue at all.
Me too had that problem and went to service centre by seeing this video and my product is under warranty so they have replaced with new ear buds but same charging case given to me thanks for the video
I have the same issue in December and already got the replacement in end of year 2022. But somehow, this replacement is decent except I realize if the right ear bud drop faster than the left. But the weird part is when I connect the earbud to smart watch to play some music, the left side is drop faster. Opposite behavior happen here.. Do you guys facing the same issue?
Hi guys, a quick question: I do have a battery drain, the pair IS still in warranty but trough emails Sony told me that they charge if I want to repair them, they don't send a new pair and if I send out the pair of earbuds it's gonna be my fault if "they lose them" or "they get stolen". I mean, I could understand if I was out of warranty, but I'm not. Italy, here. Somebody knows how to help?
I have a 1 year old Linkbuds S and the battery of the left earbud only lasts 20 minutes with ACC / DSS Extreme and Google Assistant turn on. If I turn off DSS Extreme and Google Assistant the battery last 50 minutes.
Hi man, I have exactly the same issue. my right bud it's not lasting more than an hour, sometimes even less. I bought my buds in Australia in August and I don't live there anymore. Can you tell me which email did you use to contact Sony. I've been trying through the app with no success.
I have had mine for about a year. The right bud dies in 45 minutes. Sure, I can replace the battery, but then I risk breaking them all together They really screwed this up.
Got the same issue but luckily my xm4 was still in warranty. This issue just happened few days before the warranty ended. It took 4 working days for sony to fix that. They replaced both left and right ear buds even I only get this issue on right ones. After getting the new ones, I find that the battery life is extremely long, I mean in the way it displays. I listen to the music for around 1.5hrs, the battery only drops to 90%. Later may try the longest time it can last after the fix. I recommend everyone who got this issue and your earbuds are still under warranty, please don’t hesitate to get the fix. Although you can’t get back immediately, I don’t think it could be fixed only by software update. It’s more likely a design problem for first few batches
I tried resetting it, and it is not helping; I changed my battery my self 2days ago, and now the overheating and blinking red light problem is solved. Also, the listening time is like normal instead of 15min
@@michellesister9016 The VARTA CP1254 battery I bought in Shopee. It's pretty hard and requires a lot of patience to open the casing. You need to heat the earbud with the hair dryer (keep trying) and the thin metal pick tool (thin like paper)
My issue with my xm4 earbuds is when i play music on spotify it won't play on my xm4 it will just on speaker on my phone.., can somebody help me with that?
my wf 1000xm4 bought few days ago with 1.5.0 firmware. it does not have battery drain issue but sometimes the and is not working and when i switch the mode between and and transparency bia clicking the left earbuds, it does not switch modes but it did sense the touch
I just for mine yesterday. The manufacturing date was March 2023. So, apparently there should not have been any battery related issue. However, my night earbud is always showing +5% than the left one even after charging them full and doing hard reset.
Hi, I am from India, I had a battery drain on WF1000XM4, after watching your video I approached service centre, I got my replacement, before watching your video I thought my XM4 reached end of its life, thank you keep up the good work 👍
I recently got this problem on my xm4, just days after my warranty expired. Did Sony SG end up getting the buds replaced for you? I'll be heading down to their service center soon and definitely link them to this video if they refuse to fix or replace my xm4s haha!
![[QUICK FIX!] Replacing the battery on a Sony WF-1000XM4 earbud](http://i.ytimg.com/vi/Ve0_YBX8o80/mqdefault.jpg)
![[QUICK FIX!] Replacing the battery on a Sony WF-1000XM4 earbud](/img/tr.png)
If not WF-1000XM4, then what? ua-cam.com/video/G6KIL5xMhKU/v-deo.html
Part 1 here ua-cam.com/video/h1Lse4_PDJs/v-deo.html
Season Finale here ua-cam.com/video/WXF4YW1qNhg/v-deo.html
I've reached out to Sony, and I have to send my old one's I have, and they will ship a new pair 7 to 10 days.
Just received my replacement pair of WF-1000XM4 they sound a lot better and it's updated software sounds great will see about the charge and see how long it lasts..
Nice video I don't know but I used my replacement ones and the charger last for 8hour and my left headphone said it was getting low I'm very impressed time will tell..
Hey Aaron I have finally found a solution for maximum equal battery life on both Earbuds. The settings are as follows :-
1) open the headphones app go to status and turn off adaptive control
2) Go to bluetooth tap on the setting icon beside the wf1000xm4 and turn off LDAC.
3) Open the app go to Sound then turn off ambient sound control and speak-to-chat
4) Open the app go to system >change the touch sensor function click on the setting icon >on the left bud select playback control and on the right bud also select the playback control.
5) Open the app go to Sound and turn off DSEE extreme.
6) Open the app go to Sound > Bluetooth connection quality and select priority on stable connection.
By applying all these settings your both Earbuds will be able to drain it's battery slowly and simultaneously...
Please do try these settings and give it a quick test. I know you won't be able to fully enjoy the other features but for a daily user like me it's giving the best optimal results.
Thanking you in anticipation.
Hello, I have had the same problem for a while, what is the solution?
It’s so bad now that I have stopped trying to fix them! They were just over a year old and I will not risk paying Sony a dollar more in sending them in for repair out of warranty! A real shame because they were excellent up until that last firmware update. 😢
Sony has been replacing them out of warranty for free, look into it
2yr Warranty!!
Same I'm getting mine fixed too I ain't spending £200 for another pair
@@Amari588 funny thing, originally bought from Amazon with two year warranty …….. Amazon just replaced mine with brand new!!… sent defective ones back to Sony….. You’ll probably get them as refurbs!!
@@garyt.5219 ok so what do I do just email sony
I've been experiencing the same issue, except on the left bud. I also bought mine @ release & they worked fantastically, until they didn't. I typically use LDAC, and up time ranges from 10-20 minutes. I dropped down to AAC & have seen a minor improvement. I haven't timed them, but they went longer than 30 minutes. I've also noticed on many occasions the left bud comes out of the case at 90% while the right is 100% - even after several hours/ over night.
Same here
same here.
It should give you a max of 6 hours, with noise canceling on.
I have the same issue my left one always come out at about 70%and some times only last 15 minutes but the right is totally fine
Same here but with the right Bud.
I contacted Sony regarding the same issue with my headphones, which are nearly 2 years old. After a recent update, both sides began experiencing problems. Sony's response was that the repair would incur a cost because they need to replace the battery. It's unacceptable for a company like Sony to have a chronic defect in premium, high-cost equipment and still charge the user for the repair. While I don't expect a lifetime warranty, I'm clearly not the only one affected by this issue, which was caused by an official update. I will dispose of these headphones and refrain from purchasing any Sony products in the future.
Two years is longer than I got. I’ve used 3;4;5… it’s just a one year product.
Had the same issue with mine, I bought mine in 12/2022 and same model as in the video. The app just recently updated to the new name (from Headphones to Sound Connect) on or around (9/26/2024) and recently the right ear bud has been dying or discharging faster than normal. Today it only lasted 20 minutes, contacted Sony and they are going to replace the earbuds. So I'm glad they're doing the right thing.
EXACT same thing has happened to me.
The right one dies super fast and never charges full any more.
They were working 100% perfectly back in June.
“Not a widespread thing”? Well 100% of mine are failing with the same issue. And I would add every person who is watching this is having the same.
yea I thought it was just me and bad luck and then after 10 minutes googling I realize this is a big issue
@@loganwhite6173 me too, I thought I did something wrong to it
I'm so pissed, mine happened after 16 months. This issue aside, I absolutely love them and will most likely roll the dice on a new pair since you said it was a limited batch. The soft reset didn't do anything. The hard reset made them better for about a week, now they are worse!
So, I contacted Sony and they are replacing at no charge! Thank you for the video and info, I had just assumed that I was screwed being out of warranty!
did they replace it even after 16 moonths?
Wait, how did you get replacement at no charge? They said if I send mine to them, they can send me a chargeable fee since it's out of warranty. Please let me know exactly what you told them, so I can hope to get the same outcome as you. Thanks.
@@chiugerardjamesv.6224 it's in process still
@@mujahid1ali I just went through the chat feature on their customer service page. I explained what happened. they suggested the two different resets mentioned above. I explained that it didn't do anything. They then agreed to replace. I was shocked I had nothing to lose. Even if they charge you to fix, it's still cheaper than replacement.
@@bigdawgfan72 how long will replacement take?
I had this problem for weeks with my left earbud not charging enough and it drains so fast in just 2 hours. I contacted Sony and they replaced my whole unit immediately (I'm 4 days away until my warranty ends). I'm back with your channel to see your EQ settings for this earbuds. Thank you again.
I also have massive problems with the batteries of the headphones. The same as you. Sony has to come up with something. Soft and hard resets don't work either way
It didn't work for me either, sony should change them for new ones
Sure. But out of warranty they would give a flying fck?
The very same thing happened to me. The right bud, and only the right bud, drained significantly faster. My pair had been manufactured in the spring of 2021. I sent them back for warranty and got a new pair today. So far so good.
Did Sony require you to send in purchase receipt?
Same here, sent my unit to service during guaranty. Wish me luck!
The right should drain faster if you have google assistent activated. Otherwise it should be roughly the same. But if you have have it activated a prolonged time that bud has gone through more charging cycles and should drain faster anyways.
So I bought mines from Best Buy do I sent it back to them? I didn’t get their geek squad warranty
@@helljumper115 For future reference make sure to always buy their geek squad warranty. It's the only reason I will buy from Best Buy. There's never been an issue returning anything that had their warranty. 100% worth it. IMO it's the best warranty on the market.
Happened to me, sent for repair, got a new set. Only drawback: 8 had to wait for 1 week instead of having the buds replaced on the spot. Apparently they are aware of this fault and replace a bunch of these regularly.
Sent mine in, same issue, so bad it was draining the case in a few a hours because the earbud drained while off. Get this, the replacement was WH... The over ears. Still haven't heard back from support about the screw up, which you'd think, based on the ridiculously similar model names, they'd prevent by removing the possibility of human error. Paranoia almost has me thinking it's a socially engineered "accident."
How do you contact Sony and send them in
Did they give you a brand-new set?
@@raymondgalang983 yes, no questions asked. Earbuds + charging box and USB cable. They don't give the cardboard box so that people don't resell. Warranty was not reset/extended
My concern is after several months, same issue will occur and there is no more warranty.
Thank you for this Aaron... I also performed these actions to no avail... Called the service center and asked for my case to be escalated which it was. They will try to send you to a repair shop but keep insisting to escalate. I have to send the old pair back and will receive a new pair.. Will keep you updated.
By repair shop do you mean a service centre? Or did they try to get you to go to someone entirely else for it - and was their eventual replacement for free?
@@milohdd Yes by repair shop I do mean service center... Insist on speaking to a service manager no matter what they tell you and yes, my replacement was free... The new units software was even updated.
@@onyxdb tysm! I'll try that now!
@@onyxdbso you received a new pair a and everything is ok now ?
@malof.5290 everything was ok for a few months and now the SAME ISSUE started worth the new pair.. Am done with these buds and have now switched to the Jabra Elite 10s.
Had precisely the same issue. The left ear bud went bad, coincidentally days before warranty was up...was constantly draining the whole case, overheating to the touch while not ever even getting to 100%. Sent in bad unit, but get this, they sent me wH 1000xm4. After contacting support, they were rudely brief with me saying services would contact me soon. 4 days later I haven't heard anything.
They sent you wH instead of wF for replacement? LMAO 🤣
They sent you the WH’s instead? I would have taken that, those are way more expensive right now lol
wtf 😭
I had an issue like this and sony customer service told me like you were told but i was so annoyed by the issue so the next day i went to sony centre and got the new one next week later.
Just had this exact issue recently after using them for almost 2 years with no issues. The support chat walked me through both these exact steps and neither fixed the problem.
In the end had to send them in and they replaced the earbuds and paired them to my existing case before shipping them back to me. Now they work fine. fingers crossed**
How much did Sony charge you to fix them?
@@jaybesuscrust nothing. Granted I did maybe move the purchase date one year later though.
thanks for the video, I did a search and found it. Because I've noticed this issue to where talking on them I would get about 15 to 20 minutes of use out of them before they went dead. So I called Sony and they have known for about a month or so that this is a issue. Bottom line I'll be sending mines back to Sony to be replaced with a new pair of earbuds. So to counter your claim this isn't a big issue, ooh yes it is and at least they're making good with mines by sending me a new pair once they receive my old ones. I didn't bother doing any of the reset tests you did and noticing the app is now crashing on my phone. I was dealing with this issue for the past couple of weeks.
In my case i had bought it November, 2021 and i also had same battery drain issue on my right bud. luckily my thing is still in the warranty so i get replacement as new one today. so if u guys have same issue u should send it to SONY service center before the end of warranty and u can get the new one
Not that wide-spread? Look in the comments, on the forums. I got mine replaced in the first few months, now I'm 1 month after warranty and the right ear drains in 30 minutes
The battery can be replaced if you dont want to spend money on new ones. You dont need experience to do it, just a video instruction and a few tools.
What about awful automatic noise cancelling of xm5
Thank you for taking the time and addressing these issues. I'm glad the audiophile consumers have you. Can you also ask Sony when they are enabling custom controls for the XM4 buds? thanks!!
you and me both dude. dont look like its gonna happen tho lol. sucks
I dont even use mine much bought it like 2 years ago and the right ear bud drains fast but not the left
I used my right one every day for 2 years. The left one I used less, so it stayed in the case most of the time. The left one was the one that developed a battery issue. The right one still lasts 5-6 hours.
similiar issue happening here, with right earbud lasting alot less than the left one. DSEE off, eq on, speak to chat and assistant off, will usually end up with the right earbud at like 15% after 2 hours and 30 (ish, i didn't time it precisely) while the left one will be around 40%. i tried contacting sony IT and they insist it's normal behaviour. Right now i'm thinking of just going straight to amazon and see if i can get a replacement or a refund. hell if i can get a refund i'll prolly just go for the sennehsier momentum 3 tws. i suspect i'd like their sonic profile more, too...
I did more thorough testing and it's actually worse than that. After an hour and 20 minutes I have 5 percent on right and 75 on left.
Am never buying a Sony earbud ever again
me too
I will never look at that series in the same way, the problems are hardware that cannot be solved by software, finally the device can't handle it anymore and suffers from stress
Did the resets. Hope it helps and thanks for voicing out to Sony and making this video!
No worries!
I had Sony replace my WE-1000WM4’s a year ago and within eight months the new set did the same thing with the battery issues. I’m not going to deal with trying to replace them again. It was simply too much trouble jumping through their hoops. And, if I received a new pair, would they do the same thing……………. It’s too much hassle.
This whole issue really irks me to no end. I’m having to decide if I’ll ever buy another Sony product again due to how they have handled this. I have watched the video’s on swapping out the old batteries for new ones. This is strictly a “DIY” project and you could mess them up. However, some people have experienced the same issues even after swapping out the old batteries for new. Nope, not throwing another $50 at them for a questionable fix when it appears to be Sony’s software that is screwing everything up.
I wonder if the new WF-1000XM5’s have the same issue.
Thanks for this video. I at least learned how to hard reset them. Now I’m charging them back up to see if I can do a software update before the batteries discharge. It’s pathetic that the batteries won’t even last long enough to do a software update.
I believe the M5's can experience it too. In my case I noticed that I used one of the M4's less often. So it used to stay in the case most of the time. And that was the one that developed a battery problem.
Similar experience. I am on my third replacement (the first replacement was a different issue) after the whole 1.4.2 thing and as if on cue, after about a year, I’m starting to notice the same problem again. It’s a shame because I was otherwise very satisfied with the performance of the xm4s but I highly doubt they would just let me replace them a 4th time. I’m not sure I even really want to go through the trouble again anyways.
@@cringefailcabitha
After 1.4.2 is when both of mine failed sometime afterwards.
Sony ultimately stepped up to the plate for me and gave me a full refund for the entire purchase price. Almost three years later. I really appreciate that.
I have done a lot of research on wireless earbuds and for the most part, almost everyone has a battery issue.
After countless positive reviews, I ended up purchasing a long discontinued pair of their MDR-EX800ST IEM’s. Yes they are wired and no they do not have ANC, but they still hold their own to IEM’s costing into the $100.00’s.
They are also made in Japan and quality is first very good.
I miss the Sony WF1000XM4’s, but I just decided that I didn’t want to have to worry with battery issues (from any brand) anymore.
Ahhh 😮😮 I haven’t even gotten A replacement!!! 😢 6 months now !!! Just felt so violated . 😢$330 gone , they took that shit back n just nothing .
I try to review TVs . The more I do the more I realize their Evey year Flagship TV also crap (I had Sharp LED made in Japan $5000) , it’s just scamy company pretend the prestige . Their whole TV space they r fallown behind on the 5th as TV provider , n they were still selling x85K (2010 direct lit Edge lit 🔥 technology this DAY having that panel on the display window placed below X90L ) at Bestbuy SONY wall booth n trying to use that panel to boost crappy X90L (blooming , matted screen ) sale .
Sony just marketing ! I mean they r just false marketing . Ppl pay high price for the “quality “ but more like “anti-quality “ now . 😮
Mine worked fine on update 1.4.2 until I went into settings to turn voice activated assistant on then all of a sudden I can't even get an hour out of right bud.
I had the same issue with my set of XM4s. Sent them to Sony Singapore and they issued me with replacements even though my warranty was expired. Just picked them up today. Thank you for your video!
They didn't ask you to pay for the reparation ??
@@malof.5290 No, they just replaced both drivers which had been updated with the latest software. No charges.
They are asking for £90 to repair them in uk!
@@malof.5290 , no there were no charges.
@@demetrisyianni9175 , sorry to hear that. Maybe you can consider repairing them yourself with UA-cam video demos
I bought mine in the Spring of 2022 and have had no issues with battery life. In fact, I am amazed at how long they last. They do what they are supposed to. However, I did not update them to the latest firmware. I always wait several months to see what the bugs are before any updates. I will not be updating until I see this issue resolved. I do enjoy them immensely though. Excellent sound and ANC.
Same here
Same here no issue at all bought it last year december been using it for nearly 10mos battery is awesome its my daily driver.
@J H What firmware version are you using?
Mine worked perfectly, lasted all day and drained even until a few weeks ago. Ver.1.4.2
Lol new firmware afraider kid
Sent mine back to Sony last week and got it back yesterday. The staff mentioned that the driver was replaced and it is now updated to the latest firmware. So far it seems to be working fine.
Hello, Wei. Can you tell me what the problem was with your sony before? After they replaced it, DId the battery improve as if it was brand new again? Thanks!
@Aaron is loud wireless I’m experiencing the same issue with mine. How do I contact Sony and send them in
It’s interesting that this is happening on the XM4 because This has been happening to my XM3!!! My left bud drains within less than 10 mins. I have been debating whether I should replace my current battery or switch to XM4 but now that Im seeing this is an issue with the XM4 as well, Im not so sure what to do anymore 😢.
thanks for sharing aaron.i had the new firmware update and youre a life saver!luckily its still under warranty and im gonna quickily go and exchange it.kudos aaron!
Thank you so much for the tips !!
Any time!
I started having this same issue with my right earbud just one month after the warranty expired, sadly, so no warranty for me. Coincidentally it began only after updating to the most recent firmware. Before that I was getting decent battery life but now the right bud will last 20-30 minutes whereas the left still has 80-90%. Turning off dse extreme or what we did help, but I still can’t even get an hour with the right bud.
Same, I'm completely out of warranty, and the buds last about ~3hrs. The right one considerably less. I do like the buds tho, so I'll be trying to replace the internal battery on each bud. I found a reddit thread that referenced the Ali express replacement batteries, so I'll try my luck
the same thing happened to my Sony WF, 6 days before the warranty expiration. So, I brought the unit immediately to the nearest service center. I told them about the issue, and there is no need for me to make a justification for my request for replacement because the Sony WF 1000XM4 battery problem is all over the net.
I used to use a xm4 and I had the same problem. Couldn’t fix in any way. now I swiched to airpod and its good for now.
How do you "send these in to the service center"? Is it just sending it into Sony (and if so how), or is it just a local tech fixing place.
Yeah, I'm having this problem and I bought one of the very first batches when they released in 2021 - I got mine pretty much as soon as they were available to order in the UK
Same, bought from first batch and have drain issue recently. Warranty expired. Any idea ?
My warranty just ended in August and after the latest software update mine starting acting up… first was syncing issue one earbud would not wake up then the battery drain issue .. the earbuds wouldn’t even charge in the charging case … so frustrating
Charging case not Charging itself. Any suggestions
So what if I got this XM4 since November? Could it return to manufacturer Sony or Best Buy? 1 hr leftover juice my earbud when 1 dies
experiencing the same issue, 10 minutes and its drained. brought to sony service and replacement (earbuds only, old case) was exactly the same price as brand new. so i ended up just buying a new pair.
Hey i just bought them 2 months ago and now the case i dead and does not charge or light up idk what to do?
I changed battery on right earbud a few days ago. And… it works. Like new. But now ANC on right bud does not work. 😢 And I have no idea why.
is it possible if one bud (left one) is defective, that I can buy the left one from another person (who looses the right one for example, or destroyed it) to combine them to one new pair of buds? One Buds Battery "exploded" and destroyed the flat cable :(
I am still having issues with my buds batteries. how may I contact Sony to send them in for a resolution?
You're channel is fantastic. This information is valuable for me. Thank you for your work!
No problem glad the info here helped!
This channel is trashy, biased and probably full with paid false content. So, wtf are you talking about?
i did also the reset and factory reset day before yesterday and the surprise now even the both buds and the case drained in less than 10 minuets ,im really sad for what is happening ,still drained without any reasons
Same issue here, and i had a full flight to investigate , playing with AAC vs LDAC and all other configurations. I discovered that the issue almost entirely disappears when ANC is off. Which is a complete disappointment (especially when you're in an aeroplane...) but looks like this is the root cause of all this mess.
I've got a pair from the first batch, and have the same problem: battery on right bud dies out quick once extended warranty expires (15 months after purchase).
Had replaced the battery with varta cp1254 and it just recovered... Looks to me the battery quality (zenipower z55h) might not be that great.
Jyosefu Ryo bro does is it last long?
@@kixstartter6560 After the battery replacement, my right bud now lasts longer than the left for around 10%. But only having replaced it for 2 weeks, I hope the problem won't come back again soon...
@@jyosefuryo9521 Nice man, I just replaced mine today with cp1254 a3, however forgot to buy a glue for it I thought I could use the old one, anyways I hope the battery problems is not related to software making it degrade faster. Thanks for the reply man.
My new xm4 buds updated to 1.4.2 on the first day i set them up and yes i have the same issue it, right one drains faster and this video is just sad, not anyone can send them for replacement and money wasted sadly
Do you think the same error cold happen to the wf 1000xm5?
i got wf1000xm4 in 2021, my earbuds Battery Drain Issue, i got maintenance so they give me 2 new earbubs at 1.4.2 firmware. It was strange, it work nomally
I never get this problem but it is a very nice suggestion to fix it in the future. Today, I got the new Sennheiser Momentum 4 wireless headphones. It is so superb that it can provide musical dimensions very impressively.🥰🎧🎶
How on earth did you get them serviced??? Whenever I try to register product it fails. I've got the original batch purchased in Sept 2021 & still have warranty in EU. Luckily it's 2yrs here.
Ive got the battery drain problem with the left ear have a new pair pf the sony x1000 bit they seem lower than yhe first pair i got the bass is not packing like the first set i purchased
For me it’s to late already, one and half year after purchase so out of warranty now. What I can do? Probably sell them on eBay and buy iPhone pro
you didnt inlcude instructions on how to contact sony to get earbuds replaced, can you help us out with that?
They are still in warrenty can I get them replaced for battery drain
I bought mine 2 years ago they worked fine till I noticed they weren’t holding charge as they should. Any ideas ? Help! I paid almost $300 😡
I have the same issue they will replace it even though my warranty lapses?
i had this problem and the earbud were over a year old
but i was still able to get replacements for it so i guess they
are trying to make it right
I just noticed mine started doing this 2 days ago. After 1 hour of music (LDAC, EQ on, volume 90%, extreme on, all voice assistant off), my left one showed 85% of battery while the right one 19% remaining. Also, when i put them in the charging case, the right one will become hot. This started happening after i updated the firmware to 1.4.2, which in many Sony forums, is the one to blame for. There is a Sony website acknowledge this issue and “…is investigating further the symptom”. I am sending mine for replacement as they are still under warranty (1 month left). Pity, these earbuds have the best sound quality for me.
Lesson learned “if it ain’t broken, don’t update”😅
did you get the replacement buds?
The onky fix that worked for me was a battery replacement, did it myself took 5 minutes. Video on YT on how to do it
Happen to me as well, reset doesn't help at all. I bought a pair of wf-1000xm4 on 14th of september, 2021.
Have the same issue. But I preordered mine and received on the 1/8/22. I guess there’s no warranty anymore right? Sad life. How much is the cost to fix it? Helpp
I have the same issue…so annoying and no fix seem to work. Even having connectivity issues suddenly now
After updating to the latest firmware, my xm4s are totally fvcked up. LDAC with DSEE on. Before updating, I usually get about 5-6 hours of alternating use between ANC on and noise passthrough. Now my left earbud only lasts 10+ mins but the right earbud is still working fine. I mean what the f is happening?
Bought mine about a year ago.
How can you send it in when it's not under warranty?
my left bud is weaker than right buds...how??
also,they not lasting than 2 hour...disappointed...
and it was hot and blink red light while i'm charging on charging case only.
btw the version is 1.42
Where’s part 3? Have they sent them back to you?
I'm lucky not to have that battery drain issue on my wf1000xm4 and been using it for about 10mos now bought it last year december and not experienced any issue at all.
Nice!
Sir Aaron i think in my opinion the problem on your wf1000xm4 is the battery of the buds itself maybe you've got a factory deffect same as others who got that battery issue. My wf1000xm4 have no problem MODEL YY2948 Made In Malaysia now at Updated to Version 9.2 it's fantastic no issue at all.
Me too had that problem and went to service centre by seeing this video and my product is under warranty so they have replaced with new ear buds but same charging case given to me thanks for the video
battery says fully charged when I put them on, but it dies within 30 minutes.
I have the same issue in December and already got the replacement in end of year 2022. But somehow, this replacement is decent except I realize if the right ear bud drop faster than the left. But the weird part is when I connect the earbud to smart watch to play some music, the left side is drop faster. Opposite behavior happen here.. Do you guys facing the same issue?
Hi guys, a quick question: I do have a battery drain, the pair IS still in warranty but trough emails Sony told me that they charge if I want to repair them, they don't send a new pair and if I send out the pair of earbuds it's gonna be my fault if "they lose them" or "they get stolen".
I mean, I could understand if I was out of warranty, but I'm not.
Italy, here.
Somebody knows how to help?
Please let us know what happened after the service centre visit!
Still here to support
Thanks bro!
Mine are getting hot after I take it out of the case, and now the right one’s battery is drained faster the left one’s
I am facing the same problem. But in my case, my left headset battery is draining too fast. Any solution?
ommggg samme same same
I have a 1 year old Linkbuds S and the battery of the left earbud only lasts 20 minutes with ACC / DSS Extreme and Google Assistant turn on.
If I turn off DSS Extreme and Google Assistant the battery last 50 minutes.
Hi man, I have exactly the same issue. my right bud it's not lasting more than an hour, sometimes even less. I bought my buds in Australia in August and I don't live there anymore. Can you tell me which email did you use to contact Sony. I've been trying through the app with no success.
August 2021
Visit Sony service center and saw that most of repairs are on the ear buds.
Is it possible to ask for a replacement without a warranty?
Yup mine was out of warranty too
What's the link to send them back
Had this issue on my Linkbuds S but seems like its been fixed after updating to 4.2.1 firmware
I have had mine for about a year. The right bud dies in 45 minutes. Sure, I can replace the battery, but then I risk breaking them all together
They really screwed this up.
How did u wake up the right earbud???
Got the same issue but luckily my xm4 was still in warranty. This issue just happened few days before the warranty ended. It took 4 working days for sony to fix that. They replaced both left and right ear buds even I only get this issue on right ones.
After getting the new ones, I find that the battery life is extremely long, I mean in the way it displays. I listen to the music for around 1.5hrs, the battery only drops to 90%. Later may try the longest time it can last after the fix.
I recommend everyone who got this issue and your earbuds are still under warranty, please don’t hesitate to get the fix. Although you can’t get back immediately, I don’t think it could be fixed only by software update. It’s more likely a design problem for first few batches
Good to know that you got your replacement. Did they give you a brand-new one?
The reboots didn't work. Still under warranty. I'll have them replaced. This was my favorite new gadget. This is really disappointing.
Went to Best Buy and was about to get a new pair with no problem with warranty.
I tried resetting it, and it is not helping; I changed my battery my self 2days ago, and now the overheating and blinking red light problem is solved. Also, the listening time is like normal instead of 15min
where did you bought battery replacement? how long will last the replacement battery you got?
@@michellesister9016 The VARTA CP1254 battery I bought in Shopee. It's pretty hard and requires a lot of patience to open the casing. You need to heat the earbud with the hair dryer (keep trying) and the thin metal pick tool (thin like paper)
can you please send me a link of battery you bought?
My issue with my xm4 earbuds is when i play music on spotify it won't play on my xm4 it will just on speaker on my phone.., can somebody help me with that?
hello admin, could you tell me where you have the wallpaper in your left phone from 1:55 record please. Link the app please, thanks you so much.
I just googled Cyberpunk Girl wallpaper
could you pls link the website , thanks you again.
im kind of impressive with this wallpaper. And could you tell me your in name discord that i can keep in touch pls
my wf 1000xm4 bought few days ago with 1.5.0 firmware. it does not have battery drain issue but sometimes the and is not working and when i switch the mode between and and transparency bia clicking the left earbuds, it does not switch modes but it did sense the touch
I emailed them, they just asked when I bought it and for the serial number then said I'm good for a replacement
I just for mine yesterday. The manufacturing date was March 2023. So, apparently there should not have been any battery related issue. However, my night earbud is always showing +5% than the left one even after charging them full and doing hard reset.
Hi, I am from India, I had a battery drain on WF1000XM4, after watching your video I approached service centre, I got my replacement, before watching your video I thought my XM4 reached end of its life, thank you keep up the good work 👍
Hey, man. Did they give you a brand-new unit?
@@raymondgalang983 yes, they gave me new earbuds but they didn't gave me new case, they gave me same old case
@@shadowrunner1153 that’s good. I hope this time the battery will last.
It happened it to me 3 months ago. After having try all that solutions which didn't work , I had to them back for remplacement.
I recently got this problem on my xm4, just days after my warranty expired. Did Sony SG end up getting the buds replaced for you? I'll be heading down to their service center soon and definitely link them to this video if they refuse to fix or replace my xm4s haha!
They wont replace them, are you stupid warranty is out means you must buy new earbuds
Thank you very much for this video. I have the same issue with those earbuds.