Fix Surface Book Battery not charging on Base
Вставка
- Опубліковано 16 вер 2024
- If your Surface Book Base Battery is not charging or working this video is for you! You should be able to revive/restore your battery by the end of it. This should also apply to all Surface Batteries. So basically on Surface Pro and Surface Laptops as well. The video is broken into 3 parts:
Part 1: Surface Book Base Cover Removal
Part 2: Attempts involved in fixing the battery (Starting at 7:40)
Part 3: Battery is finally fixed (Starting at 11:52)
Devices this should work for:
Surface book
Surface book 2
Surface book 3
Surface laptop
Surface laptop 2
Surface laptop 3
Surface pro 4
Surface pro 5
Surface pro 6
Surface pro 7
If this video has helped you save money or time, I would appreciate you clicking the *_thanks_* button above!
Thank you so much for this video - because you shared what it looks like to take the Surface apart, I dared to change the battery in my Surface Book 2 keyboard base by myself. Great video - keep up the good work!
Thank you for commenting! I am glad you were able to fix your Surface Book! :)
@@CravingSolutions How do I replace the batteries in Surface Book 1?
Yo! I build drones ...solder...etc.... how was it!? Battery?
Thanks for the efforts taken to create such video. God bless and all the best !!
Your welcome! I was wondering why no one has commented despite all the views on it. Thank you so much for leaving a comment :D
Glad it was of help!
I did the same. Jump started the base battery with a external battery and it powered on. Do not to give more Amps while jump starting which may further damage the battery all together. Also I did power it on from external battery for as long as 5% and then put the base on regular charger from then on no issues. One thing to notice is that the base battery should be intact and not bulged or any other damages to be seen.
Glad this video helped you and that is good advice.
Don’t forget to subscribe, we are only 2 away from 1000 subscribers!
Thanks for the video! I had a hunch an approach like that might work, so it's excellent to have confirmation before I take my SB3 base apart - pretty sure a lab power supply will do the trick for me here.
My pleasure! I'd like to follow up, is everything working for you now? Thanks for taking the time to comment and supporting my channel!
Thanks,@@CravingSolutions! I havent quite found the time to disassemble it yet, since I had some emergency travel to tend to, but I have a pretty good idea what that problem may be related to so Ill need to do some digging when I do! Ill keep you posted, and thanks again for the awesome content! :)
Thanks for he video and also for the background Quraan recitation (faintly)
Really glad the video helped and really appreciate your support for my channel. I didn’t even notice that, but I’m glad it’s there :). We usually have it playing every night as the kids sleep.
Hi everyone, Is it possible to replace the battery in the tablet and keyboard without having to heat the plastic?
The battery in the base of my surface book 1 is 0% and won't charge at all, charging still pass through the keyboard to the tablet normally, when I do a battery report check it shows the base's battery capacity is -1mWh, do you had the same problem as mine?
I've had similar issues, and what often work is just blowing into the port and on the charging end.
If only mine was that easy lol! Appreciate you commenting and your support.
thank you guy i m so glad you video very helpful, because I have the same issue
I'm glad this was of some use to you! Thanks for taking the time to comment and supporting my channel!
Hey, good video. I'd like to try the same thing. can you tell me the exact pin number to connect +/-? you may number from left to right.
It’s been a while since I did this video but I believe it didn’t matter as the right pins all had continuity and the left had continuity. Use a tester to verify for your self and make sure your doing it with the same orientation I had. This way you make sure you have the positive and the negative in the right areas.
Great video! Do you think it would work using the drill charging dock? I have a drill battery, just wondering if the drill charging dock would work too. Maybe to much volts, not sure. Thanks for any help
I just used the actual battery, not the charger. I would recommend using a similar battery voltage that I used. Thanks for commenting and supporting my channel! With your help, were almost at 1,000 subscribers! :)
I’m going to attempt to replace the battery of the base to see if that fixes the issue of my surface book 2 screen not recognizing the keyboard.. hoping I don’t have to disassemble the top but the connectors do look like it has very slight corrosion maybe from humidity or something
It might be best to disconnect the top using a paper clip or something, anything can happen so I would advise you to disconnect it.
If there is any water related damage on the connectors that would make it even more reason to separate it. This way you could properly clean it.
What other surface charger is compatible with surface book ?
I just recommend looking up on Amazon or Ebay for chargers that are compatible with surface book. Thank you for taking the time to comment and supporting my channel! With your help, we're almost at 1,000 subscribers! :)
I had some charging issues with my Surface book a few months ago and it was just sitting since then. I took it out recently to revive it, but the charging light does not come on when plugged in to the base. I manually detached the screen and when plugged in to the bottom part of the screen, it charges and turns on fine. Now I want to fix the base as well. Will this method work?
You disabled battery 1, to save it. Any issues running with only battery 2 (base battery)?
Were you able to figure out how to reset the Tablet battery(not the keyboard base). The keyboard base cant be detached because the Base wont charge. This is such a widespread issue with the Surface Books Gen 1 and makes these 3000 machines worth 30 bucks!!😡😡
Agreed this is to common of a problem and is pretty ridiculous.. I was able to fix it, this is what this video was about. Wasn’t to hard to fix as shown towards the end.
I know it might not be the same issue, but I have a surface book 2 with a keyboard that doesn't work. I took the battery out and the battery is reading 10V and I'm trying to determine if this should be enough to get the keyboard to work in theory. If you have any suggestions or theorys that might help that would be greatly appreciated
Hi, I have surface book 1 i5 8GB/128GB,
When I insert the plug into the Charging Port, the white light comes on
When I press the power button, the laptop does not turn on.
I can't disconnect the screen from the keyboard either. When I press the Surface's Eject Button, the light turns red.
When I press the power button and hold down the volume up button, after a dozen or so seconds, the red light from the Surface tablet's disconnect button lights up once.
Dear colleagues, what is the reason why I can't turn on surface book1 ?
What’s the voltage on the Dewalt battery? Also what terminals did you connect the wires on the surface book port?
Really appreciate your support for my channel and I hope I can help clarify.
The battery was 18v and as for where it connected, this was done on the surface book base (keyboard). It connected to the right and left of where the terminal is for the stock battery. Please watch at 18:30 for how to connect it.
@@CravingSolutions sorry it doesn’t show where to connect anywhere
@@nomad2510 if you go to that exact time you will see how I have the wires coming from the battery terminals into the surface battery terminal. Just match the negative and the positive. The battery on the surface will show you which goes where.
@@CravingSolutions there is nothing I am afraid. Would be great if you can’t tell me which pins on the surface book battery you have connected it to.
@@nomad2510 Here is a picture that will show you the positive and the negative more closely:
wxalbum-10001658.image.myqcloud.com/wxalbum/120554/20200901174339/bf02572062953b48ab2661d3fb916b2a.jpg
How did you know that the battery was the issue? My surface book 2 wont turn on, but looks to be taking a charge. Not sure what to do.
If it won’t turn on then it’s not a battery issue, the surface book can turn on without the battery working. Did you try plugging in the screen/tablet position directly without the dock/keyboard?
Most people don’t realize you can do that, manually detach the screen and connect it on the bottom where it connects to the dock.
@@CravingSolutions I did. I tried holding the Power button and volume buttons down till it power charger light blinks. I tried massaging the back plate. I remember updating and after rebooting it never came back on. Seems like a remote disable. But maybe I'm being paranoid.
@@nicktumi I was really hoping detaching the keyboard and the screen would help. Wish I had some other advice…
@@CravingSolutions hey man, my surfacebook seems to be charging when plugged in but it won't turn on when connected to the base. It turns on when I disconnect it from the base (using paperclip) and charge through the bottom. I have cleaned all the connections and still not working. Any ideas?
@@nathandickerson6895 sounds like perhaps there is some short happening in the base. Have you tried turning it on and then docking it? If you try this be careful as I don’t want any damages to happen to the top part. So he sure to test it quickly. I would honestly still worry about trying this. However if your willing to, see if by doing that quickly if the docks keyboard and functions still work. For example if it has a nvidia GPU, does it still work? Does the keyboard work and so on.
I have problem when connect surface book in ac the mouse start jumping 🙄 how to fix that?
How do you disable one Battery?
You go in device manager then go to batteries and you can disable it there.
Don't go flirting with disaster by connecting random chargers to pocket lithium cells for extended periods unsupervised. That's how people burn their houses down. Know what you are doing when working with naked cells, and honestly, you don't sound like you do.
The strategy to jump start a dead "intelligent" battery by putting an inital charge into the bare cells is promising. But again: Know what you are doing.
In my case I was able to charge the screen again by detaching it and connecting it to the charger directly. Maybe I have been lucky, but again, maybe the screen charging circuitry is more robust thatn the definitely flaky base unit.
Your right I should have made sure to tell people to be more careful and to stay close to it. I'm glad you were able to get your tablet portion working.
When I plug the cable into the charging port on my surface, it is so slack it wobbles around. Only when I find the sweet spot where it actually makes the connection will it charge. And over time, that has become almost impossible to find. I bought a new computer (shame, because I really did like my surface), but not a Microsoft computer. After all these years they still haven't fixed a fundamental flaw.
Thanks for supporting my channel, I believe your problem is with the charging port it self. I haven’t seen many issues with the actual charge port. Often it’s the batteries completely getting drained then not being used for a little while that causes them to completely die.
Did you try charging just the screen and not the keyboard? You will have to use a paper clip to release the screen from the keybord though. I don’t believe I have a video that shows that unfortunately, though I know I recorded is somewhere… But there should be videos out there that show that.
@@CravingSolutions Thanks for the reply.
No problem with the battery itself. If I can get it to charge, it charges well and lasts long. But it's getting it to charge. From when I first got the computer the connection was a bit loose, and charging was a bit hit and miss. But generally if I got the chord in the right position it would charge. Problem was mostly while I was using it. If I laid it flat and charged, it seemed to be fine. But it became increasingly more difficult to charge, even when laying flat. Now the connection is super loose. I can still get it to charge if I'm really patient, but it has to be laying flat and I have no idea if it's charging until I turn it back on. If it didn't charge, then I have to try again.
I've already bought a new computer. but looking into using the monitor as a second screen. So, I persist.
@@TheFtocFactor Wish I could have been more help, I guess at this point you can sell it and then they can replace the charge port.
@@CravingSolutions Thanks for kind words. I'm sure you have helped many.
(Never understood why Microsoft never sorted out the charging problems. Such a fundamental with electronic devices)
Thanks for the knowledge you share with us out in cyberland.
@@TheFtocFactor Your welcome , I truly appreciate your continued support!
Heyy, same device but my tablet battery is not charging, I'm only using the base battery since 2 years. Any idea if i can fix this the same way? Thanks!
So sorry for the late reply. I thought I responded already. The top part (tablet part) I did not have any success with using this method. I had to open it up and replace it completely. But also my battery was swollen up so it’s possible that method could work.
But honestly if your going to go through all that hassle of opening it up, it’s probably best to put a nee battery in.
@@CravingSolutions Thanks a lot for replying. Don't know yet what I'm going to do :-). Sounds like a lot of trouble getting the battery fixed.
I was just using it as a laptop so long and it was fine.
@@JGraf-nm4uy It can be a lot of trouble and risky ask you can accidentally crack the screen in the process. But as long as your careful it would be fine. But if you don’t really ever use the functions like flipping it over to the other side and such then it isn’t worth the trouble.
What are the devices you used? I’m a little lost
Which time in the video are you referring to?
How did you disable the tablet's battery?
Hi Will,
To disable it, you right click on the start menu and then choose device manager. There you will see the batteries available, for me I believe it was the first battery listed after school adapter. Please refer to this video where I explain this situation a bit better.
ua-cam.com/video/X4QM0nhli5c/v-deo.html
works with surface 3?
I honestly haven’t tried that as I haven’t gotten my hands on one. If it base hasn’t changed to much then I would say this should.
Have you had any more problems? Deciding if I should try this for a long-term fix or replace the battery.
No problems at all since then, and honestly when I put the bottom back on I didn’t even use new double sided tape or adhesive. This way if I need to go back in it would be very easy. But thankfully I haven’t had to since then!
I appreciate the question and hope this helps!
@@CravingSolutions does it click into place or what, ie what keeps it from falling apart?
@@williamstewart7399 for me the glue was still somewhat active. So adding weight back onto the keyboard which pressed down on the cover worked for me. You may need to get some double sided adhesive tape to get it better secured though.
@@CravingSolutions Oh I see you replaced the one in the base, I think the issue with mine is the one in the screen. It runs normal other than I can’t detach it without the paper clip method. I suppose that’s pretty good for a 5yo laptop
@@williamstewart7399 Ya this method worked for the base, I sadly was not able to get this method to work on the actual tablet part. The battery I had was blown/expanded. It could possibly work, though you have to remove the battery as to not risk frying something. I ended up replacing the battery which wasn't to bad, only bad thing was the battery I bought from eBay was dead on arrival... So had to order another!
My base isn't charging (the light doesn't come on) but when I connect it to the screen it comes on and charges.
There is no signs of corrosion or bent pins...what could it be ?
I have the same issue. Did you resolve it by any chance?
@@pixel0tt unfortunately no, they told me to send it back to USA (I live in Thailand) the cost of shipping and having it get sent there would have cost me the same when I bought it new.
It's now a desk ornament
That is very unfortunate, I hope you can find a cheap base at some point! Though replacing the battery will probably be cheaper! I do apologize for my late reply, as I missed your comment, though I do thank you for commenting and supporting my channel! With your help, we're almost at 1,000 subscribers! :)
Hello Mr. Robot
I’m sorry, why are your calling me mr robot?