EXPOSED! SCAMMED AND LIED TO BY IBEROJET!
Вставка
- Опубліковано 8 сер 2024
- ▶︎ Support ME and become a PATRON to join my WhatsApp Group and many more perks!
/ joshcahill
This is a comprehensive Flight Review of Iberojet Airlines.
Class: Economy
Route: Cancun (CUN) to Madrid (MAD)
Plane: Airbus A350-900
▶︎ Follow me on Instagram, Facebook, TikTok and Twitter!
/ gotravelyourway
/ gotravelyourway
/ gotravelyourway
/ gotravelyourway
▶︎ My Website: www.gotravelyourway.com
▶︎ Email Contact: gotravelyourway@gmail.com
#iberojet #joshcahill #aviation
Follow me on instagram.com/gotravelyourway to see what the airline has to say!
Dont woryy ur my number 1 fan
I am from india 🇮🇳
you need to sue them...not only the can't fulfill the contract, they also lie by making up stories.
you need to step on so no other passanger should have that experience again.
@Samuel Jesse Jonah Who are you
Definitely awake
Just flew on British Airways from Madrid to London and pre ordered a sandwhich when I got on the plane the crew came to me and told me that they did not put my meal on the plane and said it was completely unacceptable that this happened and told me to request a full refund. They felt so bad about it they treated my like royalty throughout the flight they kept on asking If I wanted drinks and then brought it in a real glass, then they even gave me a full business class meal. Stuff like forgeting to put a meal on the plane happens it how the airlines fixes it that makes the difference
Exactly right. And what you see here is the difference between flight crew on a full service airline who were probably trained before service ceased to be important to airlines, and the staff of a low cost airline who couldn't care less about service either onboard or in HQ because they cater to an audience whose only concern is getting from A to B for as little money as possible.
The way an airline, or any other organisation for that matter, addresses an issue can make all the difference. In the 'old days' I worked for an airline for a time and had to deal with written complaints which we took seriously and investigated. In many cases I have found that it is one single small incident which could have been easily addressed which causes the passenger to become upset/angry/dissatisfied and often results in a whole list of further complaints.
As an older now retired person I found the way that Josh was addressed as 'Hey Josh' as opposed to 'Dear Mr Cahill' to be appalling. I would never have even dreamt of addressing a passenger by his/her first name let alone commencing a written communication with the word 'Hey'.
Quite why the airline chose to use this ridiculous excuse of Josh being asleep in respect of both meals and why they would have left a breakfast box and not the pre-ordered meal even if he had been asleep is beyond me. A much simpler and more acceptable response, even if not true, would have been to blame the 3rd party caterers, apologise and offer a refund for the non-provided service (and possibly some compensation for the inconvenience as a goodwill gesture).
Josh could attempt a chargeback through his credit card on the grounds of 'goods or services not provided' which I think they have actually admitted to. However, the downside to this is that although Josh would almost certainly get his money back, the credit card company may decide to absorb the cost themselves as a goodwill gesture rather than actually bothering to raise a chargeback.
I am reminded of a certain airline (which I prefer not to name) that I travelled with very frequently in the front cabin back in manual credit card machine days. On every single occasion that I attempted to use my Amex card to buy a carton of duty free cigarettes, I was told that the credit card machine was broken. They wanted cash, did not accept their own local currency and could never give change in the currency that I wanted.
In the late 90's when this same airline started to ban smoking on certain flights they also went to considerable lengths to prevent the passenger from finding out that a particular flight was non-smoking. They would confirm and pre-book a smoking seat (SMSW NN request responded to as KK with a seat number in what was normally the smoking section) then at check-in would actually issue a boarding card with the smoking symbol printed on it by the computer, not pre-printed as they alleged. The usual excuse when I complained after boarding and they mentioned 'non smoking flight' in the welcome aboard announcement was that the check-in desk had used an old stock boarding card with the smoking symbol pre-printed on it which was so obviously not the case. There was one exception however. On this occasion it was before push back and I got up and walked forward to the galley to complain to the crew. The Captain was nearby and was listening. He listened to what I was saying, looked at the high tier frequent traveller card in my hand, noted the class in which I was travelling and told the Purser (much to her annoyance I think) that he was 'paid to fly this aircraft and not act as an enforcer of non-smoking policies' (or words to that effect) and that he would be switching off the non-smoking sign after take off and he was going to allow passengers to smoke. Nice Captain!
I worked for a major airline in the 80s-90s. One morning we loaded liquor and soft drinks carts but forgot to load snacks and breakfast , no nothing.
It was a two hour flight between Dallas and Kansas city.
We got the best compliments from the passengers, though management was extremely unhappy.
Liquor, liquor, liquor. Passengers forget all the complaints.
@@horseathalt7308 In terms of smoking, no. A captain can override company policy but cannot override Government legislation. In general terms again probably no. This was pre-9/11 when attitudes to passengers were different. These days they would probably call security or the police and have me removed as disruptive. These days Captain's usually keep themselves locked away on the flight deck and do not mix with passengers. There was also an additional element to the complaint I was making and the Captain was listening to. The flight had been delayed by 3 hours and economy, but ONLY economy, passengers had been provided with a full meal at the airport. I had not. Can't remember how exactly that came about. Probably the vouchers had been given out only at the dedicated Y class check-in desk for the flight or an announcement had been made in the terminal while I was in the lounge. The Captain obviously could do nothing about that but tried his best to make amends with the smoking concession. Interestingly in the early days of non-smoking flights many airlines made no attempt to ban smoking on the flight deck and many pilots continued to smoke there.
and I bet you didn't bother asking for the refund, so they didn't lose out.
"Awake, Asleep, Awake, Asleep" "please feel free to use this footage to train your crew" Dont ever change Josh!!👍
This was my favorite part of the video. Still laughing.
Bloody funny that was. Nice use of humour Josh.
Your videos are the most honest in the industry, it is so refreshing to have someone that is not full of BS
Like Sam chui
@@anirudh9059 don't need to bring him up, I'd rather forget about him
Noel Phillips also makes similar videos to josh, always honest and entertaining too!
Yes much better than Sam Chui , he’s fake
@@anirudh9059 Sam chui is a paid shill.
Just call your credit card and tell them what happened and they'll remove the charge without question. I do agree that these sleazy airlines need to be held accountable. I don't care if it was one Euro or 22 it's the principal of the matter.
Businesses generally blacklist you for doing this. Be forewarned.
@@svenjorgensen5 All the more reason to do it
@@svenjorgensen5 If that's their service they're more than welcome to
@@Unknown_Ooh I've done this quite a few times over the years (never without good reason) & I've never had an issue with the banks. The bank has never been interested in the reason, if you recall a payment you're not supposed to it's between you and the merchant, the bank is not bothered. Just make sure you're in the right and your paperwork is all in a row in case the merchant wants to try something.
Yes, AmEx are very good at doing that.
Thank you for calling out these deceptive practices! Crossing this one off my list for sure. I appreciate these videos you do, it saves travelers a lot of grief.
I truly appreciate Josh. After watching most of the videos about sketchy airlines, we all know there's laws about cheating customers. You don't have to pay a portion of services not rendered. You can clearly prove it. Credit card companies won't pay those people!
Dude... I'm the same way. If they can scam you out of $30, they can scam you out of anything. I can't stand scammy businesses.
Josh we are really grateful for the fact you take the bad flights so we don't have to 🙂
The good old trick "you were asleep when meals were served" is way too common when they want to get away with laziness or inefficiency from the crew. Hence, when flying low-cost airlines the best is to get any food you want as take away from the airport and enjoy it while they serve their little boxes.
11:46. best part of your flight
Indeed. I really enjoyed the view.
:D
Finally someone other than myself noticed this lol
My friend too faced the same issue and also in the same route from cancun to madrid ...That's so crazy to cheat a passenger who paid premium price..they should deserve an oscar as you said for the category "The best cheating airline"
Malaysia Airlines would take that cake
You have to take into account that it is a low cost carrier, and paying extra to select a seat or have a "premium" meal doesn't guarantee you particularly "better service".
@@rylans.5365 I understand but we expect atleast a basic service from them.
@@rylans.5365 I think he just wanted what he paid for. I would too.
Iberia flies the same exact route. My question to you is,,,,,,,, So why fly Iberojet when there are more carries???????????? Also, How much $ difference between airlines on the same route?
I worked in the airline business all my life and came to the conclusion, that people tend to suffer amnesia when it comes to flying. How is it possible to want to receive Qatar service when you pay Spirit Airways price ($)?
Wow, that was the most blatant lie I've seen. Before reorganizing here, the postal office often did this with delivery at home packages. I paid extra for that service when ordering stuff online. But they simply did not bother to come to deliver my packages with the message "You were not at home" (when I complained) Which was a lie, since I sat at home waiting at the designated time frame. And I was not the only victim, my neighbours and many others in my street told they experienced the same thing.
They didn’t book enough premium meals and someone else paid them cash in hand for the premium meal. 20 euros in your pocket is always going to win over some guy you can say was asleep when dinner was served
“The only A350 with full economy”
Frenchbee: you forgot about me.
Frenchbee do actually have premium economy but to compensite the lack of economy they had to install a 3-4-3 economy config.
@@arvidnordenberg5635 It has the word Economy so it still is like fully economy *(kinda).*
Lol
@@crimsaki5273 Apple sauce and apple pie both have the word apple. If you order apple pie, but instead are served a bowl of apple sauce, are you getting the same thing?
Economy and Premium Economy are two VERY different products. Economy is economy, coach, or main cabin. Premium Economy is almost identical to most US domestic first class. It's the least expensive option of the premium options.
world2fly Y432 A350:_exists_
iberojet:finally,a worthy opponent
Bet Josh wasn’t the only one cheated out of a paid meal upgrade on that flight.
I love it when something like this happens to you. It makes for such good content. It also is very informative for people who are planning to travel through the carrier and kind of vocally for those who have experienced similar mishaps on the carrier but were not able to voice their issues. This way they can see that someone else went through the same or similar problem and raised their voice about it. Kind of emotionally soothing.
this kind of stuff seems to happen to him an awful lot...
If I was travelling with friends that ordered special meals due to serious allergies I would be livid if they got something that was not what they ordered as it could be dangerous. Why not just own up to their mistake before they get bad press? Bad press travels much further than good press. Good for you for calling them out on it.
They are Spanish though so who cares and move on, enjoy your day. Lol
I have life threatening allergies so I take my own food even if flying more than 24 hours. I take prepacked foods like nutrition bars, dry cereal, etc.
I was just thinking what a nice little earner it is for the airline. If every flight has even 10 people who order the special meal and never receive it then the airline is making an extra 200euro per flight! What a scam!
@@peterfinn6098 and that matters because? They paid for the food not the spanish bullshit
@@peterfinn6098 Vaya!
I am so glad you keep airlines accountable former Flight Attendant here love your vlogs love from Columbus Ohio
Thank you for doing this. They need to be called out for lying to a customer who has paid.
Exactly. Call them out and stay on the case.
Yes Josh! I absolutely agree with you. You presented your case extremely well and it shows a malfeasance on the part of the airline. They failed to fulfill their obligation to you as their passenger. The refund should be given to you. It is more than generous that you would ask it to be given to a charity. I hope they learn from this and refund your ticket or expense as would be required if they have any integrity at all.
Thank you Josh for another awesome video which is definitely helpful to all of us..this is what people normally experience compared to certain people for whom the red carpet is rolled out whenever making a video.
Thank you again for your great review and exposing the bad airlines. Keep it coming and keep the pressure on the airline industry!
You're damn right you need to hold them accountable! Good for you to publish the video, I'm very curious to find out if any reps from Iberojet see the video and comment.
If, as in this case, you're acting as a journalist, it's part of your remit to expose these things. Unfortunately, from my experience, it's all too common for customers who haven't received the service they booked to be fobbed off like this, particularly if they don't speak the native language of the carrier. I've had this from Iberia on a couple of occasions, so avoided using them, causing them to lose a party booking that I was responsible for organising. If they'd responded to my concerns properly, they'd have gained far more revenue than it would have cost to put right my problem. False economy.
It looks like they had the scam all set up ahead of time and had a standard bs response prepared and ready to go.
Ignoring the food lies, I thought the colourful LEDs looked pretty cool lmao
Pretty they are standard on a350s
I became a new subscriber yesterday, I love your vlogs. You’re honest and you don’t sugar coat things like some UA-camrs. Keep up the great videos!
We applaud to for holding airlines to account. Although I totally understand that airlines are really struggling at present, however you expect to received the service that you pay for and if they can not provide it then you in your rights to receive a refund at the very least. ✈️
If they do not have it… why did they offer it?, btw last seat always struggle with the meal.
And now it's confirmed that in the list of your top 10 worst airlines 2021 this airline will be there 👏😂.
We are with you Josh , you need not to worry. ❤️❤️❤️😀
Malayali da
The message you received on your phone sounded like it was written by a 2nd grader. I was a flight attendant for 25 years and yes we did have passengers that were sleeping during meal service. We would continuously walk the aisles checking to see if they had wakened. If so, we had their hot meal there in 3 minutes unless the meal had been warming to long then we would offer a cold meal. My days of flying were the good days.
You go Josh. I love that you tell it how it is, tell the truth and show an airline for what it is. I love that you call them out on their lies and the rubbish they speak. Hope you eventually get the meal refunded.
Thank you Josh, You are one of the few channels like this on youtube that is always honest and calls out bad airlines. Hope you are well
When this airline was a simple charter carrier called Iberworld I dealt with them as a dispatcher, charter rep, etc and they were a pleasure to deal with. They had simple, straightforward rules and procedures and a helpful ops department and nice crew. How disappointing that they have evolved into this mess!
How interesting to hear.
My thoughts about this video was that "exposing" misses like this is less important to the public, but vitally important to the other people working at the airline:
- Cabin crew: there's not much they can do if the ordering and loading process of meals doesn't work
- People responsible for the catering, or for passenger ordering systems: they need to know if the cabin crew is screwing things up
- Website and systems people: if the systems don't work, they need to know so they can fix it.
- Everyone: if the complaints department is horribly incompetent (as it seems here), they need to be replaced.
They are still doing charter flights. Iberojet is a result of a fusion between Evelop and Orbest. They primarily do charter flights, but fortunately they allow you to book a flight. For 290 euros a flight Cancun Madrid is really cheap. A meal that has not been provided and this guy complaining like a little child crying, seems very funny to me. He has been refunded an he had his meal even tvough it wasnt the royal meal that he deserved. He doesnt say too much about the rest of the flight..this is b...it.
@@ElCuervodeSanlo
Did you watch the video he did not get a refund even though he was promised one. They made a mistake BUT they freaking lied and put the blame on him. Doesn't matter if the flight is cheap or not, he paid extra for his premium meal which he did not receive, it's plain robbery.
@@mackjeez yes, he got a refund, i did watch the video entirely. He received a meal. And you assume that what he says us the truth...but who knows...
@@ElCuervodeSanlo
Maybe you didn't hear what he said: at 11:04, he states the following "Oh of course they mention the refund and guess what? That also never happened"
The meal received is already included in his fare, he paid 20 euros more to upgrade. So they ripped him off from 20 euros.
Checked reviews and his experience is the norm, small charter airlines are pretty bad in general because they just don't care, even if they had a zero review score, people will still use them because they are not only cheap but they don't have any better alternatives, this charter for instance is specialized in direct fights from and to Portugal/Spain to South American countries, the alternatives can't compete.
You’re right! It’s not ONLY 20 euros, it’s how they lied to you. You do deserve a refund and an apology. I hope you get it. Sorry you had to go through a bad lie of such a horrible airline. Thank you for the review
Indeed, it's not only 20 euros but many thousands. How many have been stung like this and simply not bothered to chase this up? The airline is laughing all the way to the bank.
@@mjt8199 what about Boeing
@@kirilmihaylov1934 What about them?
@@mjt8199 they killed 346 people
@@kirilmihaylov1934 What's that got to do with the price of an airline meal?
I would guess that since you sat at the very rear of the plane, the food orders were taken from front to back; and they probably ran out of premium meals by the time they got to the back. However, that's not a valid excuse, because they should have reserved your meal and thus reduced the count of available premium meals prior to taking orders from the passengers that had not already paid extra for a premium meal. This was a simple mistake, but it's also potentially nefarious activity, if this sort of double-dealing happens often. Nevertheless, the airline should have acknowledged and refunded the mistake, because regardless of whether you were awake or not, which you were, you still didn't get what you paid for.
Perhaps they sold the premium meal to a passenger nearer the front - and pocketed the cash?
"Feel free to use this footage to train your crew..." Love it.
Great work calling them out for their dishonesty! They don't deserve the support of the flying public who spend their hard earned money for inferior service and lies. Keep up the great content. Hope to hear that they have refunded and apologized to you.
Thank you Josh for such an honest review! I always appreciate your honesty 😌 when reviewing airlines!
Great review…thank you for your honesty. I’m curious if they will eventually realize what you do for a living and suddenly apologize to you and refund your money 🤷Please let us know!
Yes, it really IS the principle of it! If they cheat on small things, how can we be confident that they are not cutting corners on the essentials, especially things that don't necessarily show, like maintenance. It is a worry.
Thank you for the video.
I applaud your request for your refunds to to donate to charity. OUTSTANDING!! This is by far the most human effort on your part. KINDNESS is what our world needs.
I'm sure you get told often Josh, but I need to say that you are seriously the best reviewer of these airlines. Your honesty and no bullshitt comments are refreshing
Great one Josh. Please share your advise and recommendations after every review
OMG, I'm dying over the "awake, asleep, awake, asleep. Please feel free to use this footage to train your crew." GOLD.
Thanks, Josh! Love your videos!
You are %100 right! Its about the principal, and perhaps even more importantly credibility, if they cant get these simple things right and then prefer to lie about it, what else goes wanting with this airline?
Mistakes can happen, but when they do measures should be put in place to make it right and prevent a re-occurrence. Lying about it doesn't reinforce either of these principles and only brings potentially more serious lapses in their ability to manage an airline to mind.
Thanks for your review and I will keep these issues front of mind when I am booking flights!!
Nice piece of video footage as you disembarked the aircraft - keep up the good work😘
Yay 😊 finally ! Another Vlog from my Josh 😊😊😍 been waiting almost everyday.. 😅
"They definitely deserve an Oscar, for the weirdest story that I've ever heard!"
An interesting report, thanks for sharing your experience! Greetings from Copenhagen - Maxi & Maro :-D
I am glad you put these vids up giving us the real flight news,
Great video, keep up the good work Josh.
Never expected this
This story really descended quickly
Great video. Thanks for trying to keep them honest.
Could look and listen to You for hours! Thanks for Your interesting videos! All the Best to You, and stay safe and healthy!
Hi Josh the only reason I could think of why this all happened was that I found you actually sat in 50K, and perhaps the crew didn't know that and assumed you were still at 50B but the person sitting in 50B behaved like what the airline messages say as normally on LCC all those extras were tagged according to the seat number... so yeah IF this is not the case, then yeah the airline did seem sucks...
Tomato juice is the biggest lie of all time, but this is a close second.
Explain please? :-)
How is your comment 3 days old? The video was posted one day ago.
@@Yendori. It was posted 3 days ago for Josh's patreons :) Join in and support him! ✌️
You win the internet today! 😂😂😂
I flew out of Cancun in the 80s. At the time, it was little more than a glorified bus terminal. I can't believe what the airport has become.
I totally agree with you. Good luck in the future. Thanks for sharing your videos
How does your skin look so beautiful in that toilet lighting!? I always look like a bloated fish
Just dispute the credit card charge they will listen to that…
Hi Josh!! Love your videos!! Blessings from Chicago Illinois 🙋♀️
great review i enjoyed it very much greetings from the netherlands
The name is Iberojet. Not Iberiojet ;)
For the sake of 20 Euros they have have harmed their own reputation, just crazy
Penny smart and pound foolish!
love the exit takes you had by 12:55
you provided a great view of the plave overal enviroment
Well said Josh, they need to be held to account...another airline to avoid!
Oh Josh my dear friend you really need to stop falling asleep as soon as you get on the plane.
We need videos of food, toilets and how the crew did.
With 391k subscribers we need more than just watching snore through 10hr flights🤣
Hence renaming my channel: Asleep on a plane.
Just proves that Josh himself hated the airline, too tired to bear it any longer XD
@Josh Cahill love it!
It would be pretty funny to book a flight on the same route and try to sleep through the entire thing like they suggested - just to see if it’s possible.
Just fly Iberia in this case, they’ve changed their meal service to the same company as Turkish (Do&Co), better crew and cabin, my experience with IB flying from Madrid to NY was amazing, they even let me go in the cockpit in flight, couldn’t have a better experience on board… anyways nice review as always!
I agree with you Josh, it's the principle of them scamming you. If they did this to every passenger they would be stealing lots of money. That's just not cool!
Nice video. The first time I flew on an overnight flight, there was snoring. I avoid having to fly overnight again. Does this still happen and how do you guys overcome it if you don't wan to use earplugs?.
Poor Josh. You go to Cancun for two days and get constant rain. Then you get on an a350 for a 10 hour flight to Spain and get this garbage flight. Good on you to expose their shortcomings❤️👍✈️
@Samuel Jesse Jonah not even NZ anymore 😥
@Samuel Jesse Jonah why
@@kevinvanbever8490 what happened
@Samuel Jesse Jonah dont forget the NZ travel bubble is currently closed :(
It’s 9h
Josh,great to see you back mate, unfortunately I was asleep watching this great video, so please tell me when I wake up 😜🤨
I really like Josh's trip reports, honesty shines amid tons of fake reviews sponsored by airlines
I noticed on a Ryanair flight that the crew kept telling the passengers they had no change when providing items and beverages for sale. I then noticed this becoming common practice across other Ryanair flights. £1 here & there; €2 Euro here & there. That's a lot of change over a year.
Ah yes you were asleep while filming, talking and eating breakfast. That's what I call a sleeping passenger.
Wow can't believe what happened to you 😳
Dude I love your red Nike sweater. Where did you get that.i want one
I’ve watched your channel for over three years I never realised until today that I’ve never hit the subscribe button lmaoooo
how dare you to just fall asleep 😂 But seriously: I’m also surprised that the crew doesn’t speak or understand English very well. What in case of an emergency?
Right? Doesn’t the flight crew have to pass an English proficiency test to be able to be hired? I know they do on most legacy airlines.
You are right!
But I suppose, its a cost saving measure & moreover with mostly unruly passengers on board.....who would listen to them? All would run to save themselves in everyway possible... Forget Safety!!!
This is a calculated risk (cost saver) taken by the airline.
There’s no requirements for cabin crew to speak English, only the pilots. Also this flight is coming and going to Spanish speaking countries.
I'm Spanish, and yeah most people suck at english 🤣🤣
@@KL-ib1kf but still, they have non-Spanish speaking passengers. So they should learn.
You are saying „Iberiajet“ or „Iberiojet“ and keep wondering about the English level of the crew, that‘s just super hilarious.
I totally agree with You Josh. I prefer to pay extra to make my journey comfortable. If an airline gives you an option to pay they should honour that 100% else its a scam.
Thx Josh for revealing. Waiting for more your videos
Considering Josh is a veteran in reviewing airlines, I seriously doubt he’s going to be asleep during a crucial meal period where he always reviews that crucial service in its entirety and share it with the rest of us. So yeah I call the airline on their BS story as well.
A Veteran Airline Reviewer haha - this made my day 😂 - Thanks Charles :)
He did two tours of Ryan air and fought in the front lines
You're totally right Josh, its the principle of the matter that counts, regardless of the cost!
I have found that most of the premium flag carriers provide decent services and food. However, never expect anything similar for second tier carriers. You get what you pay for (except for extras: they never seem to be worth it). .
Had a similiar experience on British Airways world traveller. The purser acknowledged the mistake, upgrade us to Club World and served us First class meal. That is service!
I totally agree with you Josh. All airlines must be held responsible for their promises. Too many airlines fall way too short of their promises.
Josh. Great vlog my friend. Open and honest unlike some others who fly free to always give a positive review. You keep it real! The sleeping part is bs. ❤ ✌ 👊 ✈ Sincerely,
Al from Florida 🦋🇺🇸🌈🌳🌴🏖🏝
Wow, Josh 10 out of 10 for your calmness. How dare they lie like that! I would have been shouting from a great height (but that’s silly, I know...). So, there’s another airline to quietly enter into my black book. A great report, mate 👍.
It happened to me on Finnair. I payed 100 usd extra for a plus seat. But they changed my seat on the gate, the reason was that the trans-action did not happen. But funny enough I’ve asked the bank. The transaction did go though. I’ve asked for a refund they said they will but since I’ve never received a refund.
Hi there! Have you already flown with French Bee out of Paris Orly? They also have A350's. Would be a very interesting report!
Well interesting video. We just had clients on THIS SUNDAY who was BOOKED and CONFIRMED, with TICKETS ISSUED with IBEROJET / EVELOP from CANCUN to MADRID.
When the clients arrived to check in, the clients were told that there was no booking for them there, despite the client had the PNR reference number and the electronic ticket that was issued. . The clients were told to contact the travel agency because there was no booking for them. a total of 25 clients were left behind. No customer service, no assistance, no responsibility, no reply from IBEROJET. So I completely understand your frustration. I have never seen such irresponsible behavior from an AIRLINE. NO accountability, no answers...
I wonder if Iberiajet is different from the regular Iberia. I've always had a good experience. I do like your picking a great seat in the back. Nice review.
I always think that airlines (or any company really) that creates small transactions to bloat their sales and revenue, do it at both the detriment of their passengers/customers and their employees. First, the customers, because it means that the basic service provided is realllllyyyy basic, borderline bad, but also that customers have to pay more for something barely better and then get massively disappointed when their overcharge for something isn't followed by great service.
But then, the employees. Because the flight attendants are not the ones thinking up these kinds of "extra services" which make both service and care less streamlined and easy, compared to a two-menu choice that is pre-prepared and easier to serve. They are also the ones who are "blamed" when maybe they weren't stocked with the food on board or they didn't receive the seat lists of the passengers with special meals, etc. It makes their job harder for the sole reason of stakeholders wanting to dish up the minimum amount of service with added extra-transaction, while lining their pockets with $$$.
So everyone loses out in the situation, even their brand reputation, but as long as they get their money, meh.
Josh I love you. I've watched so many channels like yours because the reviews about airlines puts me at ease as I'm scared of flying.
Unlike a lot of channels that seem to arse lick airlines for cheap or free flights with their reviews your very honest and have no qualms about calling out bad airlines or airlines that rip people off. Well done
Why would you sit at the end ? More turbulence bumps felt at the back than front of the Aircraft.
Great work josh - chase them for the money
Thanksfor great information.God bless you and your family