Fly Singapore Airlines instead. My screen was broken during a flight to Europe. They politely apologized and gave us a US$100 voucher immediately while trying hard to fix and restarting the entertainment system. 3 hours later my screen worked, and they still honored the voucher, which we spent on their inflight shopping. They were very courteous during the whole flight, and cared genuinely about me and their customers. No wonder they are the number #1 airlines in the world.
@Ryab Anderson why you gotta be so salty tho? It's their experience and they have the right to share it. Everyone have different livings and view of what is good so it might not be a good fit for your friends but it would most certainly be one for others. And, imo, you can't really compare qa and sa knowing that they are from two different countries with two different cultures. And let me add one more thing, what did you expected from such airlines aka the "best" in the world? Of course they will have an ass-kisser type of act, because that's the whole point ! Peoples aren't here to be served by robots without feelings or peoples dragging the shit out of them. Being in company of peoples who at least seems to care about you is also what peoples are paying for. Complaining about that is just blandly stupid. Let me end by that nobody truly cares about you neither, nor your opinion dear. Stop being rude for no legit reasons. You're just gonna waste time, energy and credibility.
I once flew business class in Qantas on a long haul flight to the USA and had the same problem with the inflight entertainment system. The crew did everything humanly possible to fix the problem. They were so great about it, that they even offered to upgrade me to first class, but I declined because it wasn’t a window seat. Nevertheless, without me even knowing, they contacted ground engineering on how to fix the issue, which they did two hours later. Not only that, the cabin manager so apologetic about it that he made sure I was rewarded with tens of thousands of frequent flyer points. If you come to Australia, I would encourage you to fly Qantas each time.
Same thing happened to us on Qantas on a 747 SYD-YVR, our whole 4 seats in the middle stopped working, the crew tried to get it working but to no avail. They gifted 2 bottles of wine from business class and topped up our FF account, I will always fly Qantas, never had a bad experience with them
I've worked for Malaysia Airlines before. It was awful, all the directors and CEOs are incompetent and extremely arrogant. There was extreme corruption and all the managers and top bosses were only interested in stealing money from the company instead of actually running it. All of us were underpaid and treated very badly. Personally I was very resentful and never did a good job. I genuinely hope they go bankrupt.
When the employees look miserable at a company you know it's usually because they're being treated like crap from the higher-ups... you can usually tell when something is wrong ... even when they're forced to smile and put on an act you can usually tell who is working for a screwed-up abusive employer .
from my experience like 6 years ago with Malaysia Airline, from HK-Kuala Lumpur-London, almost all of the crews were rude except one or two Malay FAs and Chinese FAs. I still remembered how I was rejected loudly by one FA in front of everybody when I asked if it was possible to have another plate to eat? I have never had any troubles with even the most criticized Air China like 8 years ago. But I also remembered one Chinese FA who showed my friend the sleeping pods for the crews and she actually gave me medicine to help me ease my nausea. I still kind missed the FA who gave me the meds, she is just one lovely lady.
The other aspect of that workplace environment and the experience of this passenger us generally, you can't criticise muslims. It doesn't sit well with them. They are the best people on earth because their book says so, yet they are overrepresented as a proportion of the population in the west; in the justice system.
the only reason why they apologised quickly to him because they just realised he has alot of followers, in reality ordinary people who have been treated badly have no platform to voice out or perhaps they wouldnt complain or take things further as the process is lengthy, thanks to this review. one word AVOID
Exactly. So many people get treated a lot worse than he did, and never get an apology, or any form of compensation, because they don't have a following or no one cares. It's a shame.
I'm a Malaysian myself and I'm terribly sorry about your terrible experience with MH. Never fly with MH again! They don't even care about customers and their needs which is inhuman behaviour. It's amusing that the crew work in hospitality industry when they are hostile. MH is going downhill since the MH370 AND MH17 crash 8 years ago. MH-MALAYSIAN HOSTILITY!!!
It's interesting that Malaysia Airlines can monitor social media and communicate with the flight deck during a flight, but they can't figure out where MH370 went missing....
eaglen00b you know that's rude saying the WHOLE country is shithole. Not all of them supported that. You don't know anything about Malaysia so shut up.
@@teapot1878 we used to stay sticks and stones will break my bones but words will never hurt me. That only was good until us customers became servile cucks. Companies that awful should go out of business Pronto.
Just because some shit happened then the whole country got blamed for rlly great u say.iam replying to one of the comments not about the whole video tho
@zhao zhun li really dude...? i know that he likes food, but you decide to say something spiteful??? let's be real... he's passionate about aviation... why'd you even think of a good idea to fat-shame someone viral?
@@pranavpatel1766 Sam Chui is usually invited by an airline company to make review that's why he's optimistic with his reviews unlike josh and jeb they are giving honest reviews
If only I have watched this vlog sooner, I wouldn’t have booked a flight with Malaysia Airlines last December 2022 from Auckland, NZ to Kuala Lumpur. WORST EXPERIENCE EVER! And you are absolutely right, very rude flight attendants. After that experience, I always tell people to never fly with Malaysia Airlines and to avoid this airline LIKE A PLAGUE when I come across them telling me that they’re travelling somewhere. Never again will I fly with this airline. I’d rather walk, crawl, or swim to my destination if this is the only airline to ever exist.
@@shahrulnizam4713 And you're probably a bot or paid off by the airline in an attempt to make it sound not terrible. 🤷🏻♀ You guys could make it less obvious you know.
My first experience with ma is not that bad but i do feel disappointed with how they serve the meal. No proper culinary set. The food taste average. Once the staff done their serving, its hard to find them unless we call for them. Lack dedication. It was happened few years ago. I guess there was no improvement then..
This is so shameful. I am disgusted they treated you so poorly but thank you for the honest review. Just found your channel today and love your content.
Yes I understand his perspective that it sucked. But there are mistakes he made as well. Which includes posting the review while ON THE PLANE, not bringing any other form of entertainment, and filming after he was told not to film. It sucks but he would’ve been treated much better if he hadn’t done those things.
This is a service industry. Actually good advertisement for the other excellent asian airlines like Singapore, Thai, Philippine Airlines, Cathay, All Nippon, Korean airlines who has excellent service. The customer is always right and I agree with you Brian. Don't fly Malaysian airlines.
Our family flew Singapore to japan and our luggage missed the flight. We were met at the airport by a Singapore airlines rep and they apologised profusely about the inconvenience and presented us with an apology letter and cash to allow us to buy essentials until our luggage arrived. They also arrange express delivery once the luggage arrived on the next flight direct to our hotel...brilliant service-brilliant airline!
Agree Singapore are great. I had a horrendous experience through Heathrow security that left me so traumatised that I was a mess when I reached the gate. The cabin crew were absolutely amazing. Asked what was wrong and were genuinely concerned and confirmed this not an isolated experience. I was looked after with exceptional service. Qatar is also fantastic... only problem now is the overkill on masks, temp checks that puts me off as am anxious anyway and hopefully they stop all this do we can enjoy flying again as travel broadens the mind.
@@jsc2606 Heathrow staff need to get their act together, these two ladies kept a French guy and my mum at the scanners while we were trying to depart, she kept us and them waiting for a whole 30 minutes for no reason throwing slurs at them and not explaining their reasoning for holding them back. The French guy and my mum just kept laughing at how stupid they were acting. I feel bad for him, he seemed nice and very genuine.
Singapore Airlines a GREAT WAY TO FLY used to be their slogan many years ago. Don't know if it still is but they are and always have been the best airline in the WORLD!!!!!!
Josh: As a newspaper professional I know that customer service begins and ends with the uppermost management personnel . In both the Air Canada and Malaysian Airline issues there have likely been many incidents with other customers that went without at the least, an apology. Someone recognized that your review would reach an enormous number of followers and thus were serious issues impactful to the bottom line. If you were a “typical passenger” you would be nothing more than a complainer. If customer experience does not start and end from the top, it’s virtually nonexistent. Thanks so much for speaking the truth. You are the only reviewer who dares tell it like it is.
I like how you introduce yourself as, "...a newspaper professional..." so you know how customer service works. LOL, any person who's ever held a job knows this. Don't have to be a "newspaper professional." But it WAS funny, I'll give you that.
I'm sorry you were humiliated, Qatar airways will never do that to you, I was an ex Qatar crew and we treat our passengers like our lives depended on it. Malaysia airways need to wake up
Why are people being so negative in the comments section? I'd be mad too if my entertainment isn't working on a 10hr flight. He paid for that. He has all the rights to complain. Those who say "I don't care for the services, I just wanna get to my destination", man.. you're wasting your money.
They're lying, I'd be happy to cut their internet for 14 hours and lock them in the loo with people outside harassing them (which would be far more roomy anyway). People like that are horrible, they can't empathise, frankly, they're what's wrong with the world.
I’m a cabin crew myself, and I’m really embarassed by how they treated you event though I’m not from Malaysia Airlines. All they did is all wrong, wrong, and wrong!
I've flown with Aeroflot back in the sovjet aircraft era, you almost needed a tetanus shot looking at the Il 62, the most nervous take off I've had to date, BUT, the staff was so nice! They changed me from my assigned seat with no seatbelt to a seat with a broken seat and then to "first class" without a question. Gave me free drinks and were so polite. I'd fly with them again. The experience was 100% wonderfull. Your malasian airlines flight, well mate. I feel sorry for you and all the people aboard that flight.
TBH I've always received a very good experience on American. Sometimes it seems like they are willing to delay sooner in bad weather than other airlines, but it's in the interest of safety. The flight attendants and gate agents are almost always really nice and happy to help you.
I totally understand, I've had a bad experience almost every time on AA two flights one after the other I had a broken seat and I got bitched at, for it as if I broke it lol
I am a Malaysian. I never travel by Malaysian Airline since 1997 as l have been bullied by the crew. The crew purposely pour hot coffee in dangerous manner nearly hit my face. This was also witnessed by passenger sit next to me who also not happy with the incident
White men get treated badly by Malaysia Airlines crew? This is new for me. Because as a Malaysian, I don't always get special attention, crews just ignore me mostly and I'm used to it. But I always notice crews being extra nice to some foreigners, they give special attention, being nice, smile all the time. But whenever you asked for something they give you roll eyes. But I'm not saying all crews are like that, some are being nice to you even though you're Malaysian.
Black, white, brown, there must be no difference. What the hell is this? I travel with a white girl often and I see this. She doesn't like it as much as me. Just nonsense.
TBH It was just a few videos he recorded of just normal stuff. Like there soo stupid if they just had let him record the menues, eating food, cabin service, take off/landing.
About 6 years ago when I was about 12 I flew Malaysia airlines from Kuala Lumpur to LHR and I was pleased with their service. On the flight I was fairly ill but the stewards offered up their seats at the back of the plane to allow me to try get some sleep and be in a quieter area. I understand every crew is different but I was satisfied with the service. I’m not sure if I would fly with them currently though judging by how the company is going.
I remember watching this unfold on Instagram as it happened 🍿 To everyone who thinks “planes are just there to get from A to B everything else is a bonus”...why are you watching airline review channels? 🤷🏼♂️ When the day comes that airline marketing just says “hey we’ll get you to London, probably won’t lose your bags, and you won’t die”, we can stop complaining. But as it is, airlines promise excellent service and comfort in every class and if you don’t get it, you have every right to point it out.
Paul's Trip Reports this video came up when I was looking for flight from Singapore- NY (i wanted to see how the seats in business class are like before booking ). The title of this video “BULLIED” caught my attention but it was exaggerated. I travel for business on average once a month on Any airlines with suitable time that can bring me to destinations in time for meetings (I’m in shipping so I hv to go to many different countries ). I experienced good and bad services on different airlines business or economy class . I can’t be bothered as I hv only one expectation- bring me to destination in one piece safely in time for my meetings and no lost luggage . Priorities in life .
I’m sorry you experienced this. In any company the employees are the reflection of upper management and the lack of consistency let alone communication justifies everything you were honest about. I appreciate your honesty and your reviews. The fact you remained respectful even after being humiliated just shows how beautiful your character is.
As a Malaysian, I am really disappointed in our country's own airline, as you said that Malaysia has great warm-hearted people but there are still some Malaysian that are just straight up an insult to the country.
once I got the MAS flight attendant to help me swap a seat because my neighbor was a little girl and had fallen asleep into my seat while I was away. it was a red-eye flight. she, in a loud and authoritative voice, yelled for the little girl to wake up and go back to her seat. imagine the horror on my face and the stares I receive.
if you have to know, that family comes from a place where rape is common place. I do not want to get dragged off the plane and put in jail just because of a misunderstanding that will never favor me being born male.
GreatestIdeaTheone AndOnly oof another idiot that calls others idiot when he’s a big moron. Russia or Ukraine (i don’t remember anymore) took responsibility for shooting down the airplane. It could’ve been any aircraft, the fact that it was Malaysia Airline was totally random and tragic. Do you actually think they flew over Russia or Ukraine so it can be shot down. Those were four different pilots, I doubt this was planned (it wasn’t). The other aircraft actually disappeared.
Yeah, American Airlines attack WTC and they said its terrorist attacks and never admit their own mistakes MH disappeared and they said its a mistake. Fuck European and western
I knew someone who used to work in this company & discussed about this vid. This friend said the service is getting worst with the constant retrenchment of loyal staffs. The one that stayed are only there for the money. Those who are best at their work had to be let go because the company needs to lower their staff expenses & increase their management/investors profit hence the qualities of service went down the drain.
Sadly I went through the same, even worse experience with them on the 1st of January 2020. I was returning to SL with my husband from KL after celebrating the Christmas. Sadly I caught fever and a terrible cough and was feeling rather sick. From the moment we boarded on the plane we felt that the crew was so arrogant. As the plane took off, after about 15 minutes, I wanted some water, to remind that I was utterly sick. So my husband requested for some water from an air hostess where she said, "Later" which dragged for another 25 to 30 minutes. In meantime I wanted to use the washroom so when i stood up to go, I saw the crew starting to serve food. I didn't want to bother them so I stood inside an empty seat line which would be easier them to let me pass. Then this rudest ever air hostess screamed at me, "Go if you're going, without staring!" I was so shocked and humiliated as half of the people already gazed at me. Anyways I went to the washroom and Once I was returning actually just infront of the washroom the same air hostess told me, "wait there, till I finish this!" I was having high temperature and cough. She heard and saw how sick I was and saw me coughing for over 10 minutes in front of that washroom with tear filled eyes. I felt so helpless and wanted to scream and cry. Never in my life I've felt so humiliated and helpless. Finally once her so called duties were over, which never included giving us water BTW she let me go back to my seat, where I broke into loud cries. My husband got so furious to hear what has happened and wanted to blast her but I made him not to as I felt these people would treat us even terrible if he do so. I saw how they illiterate few other sri lankans as well. Such disappointing and rude service! I would NEVER set my foot on that horrible air line ever again.
I totally agree with you. I flew Malaysia airlines 10 years ago and then the next time 3 years ago. The service I had 10 years ago was absolutely amazing, compared to my last flight with them. Crew have become unpleasant and irresponsible. They literally dont even care about serving the passengers. I dont know what happened, but I have decided never to travel with them ever. Its a shame, they were really a great airline at one time.
absolutely agree, I had a wonderful experience with them both in 2018 on a one-way business flight from KL to Sydney in 2018 but lately hearing bad stories
As someone who’s training to be a cabin crew member I am so sorry for your experience for many the plane journey is the start of a holiday and should be treated as such.
This is the first time I get to watch a video by you and I like the way you tell your experience. It is clear why cabin crew do not care about passengers. If the CEO does not care about their customers, neither will the rest of the employees. I look up to you because despite your bad experience, you never offended anybody and were very decent all through your video. Many years ago I flew Malaysia Airlines and fortunately it was a good experience. Thanks for your video and I will be another follower of yours.
As someone who worked in the aviation industry and who now also works with Captains (I teach aviation English), I can advise you that no captain will just leave his seat because a customer is not happy. His main job is to fly the plane. His job, as a manager of the crew, is to delegate these issues, and it is the Purser who let you down by not doing their job properly. I suspect the purser told his boss - who IS the Captain - that he had remedied the issue, leaving the captain under the impression he had treated you well, and that the purser lied to the Captain. I am intimately acquainted with these matters because as part of their training Captains have to learn language for managing the crew and we frequently end up talking about exactly these kinds of situation (and worse actually) - where someone is lied to for example. I would bet money on this being the case during your flight. Please adjust your expectations about what Captains responsibilities are or you will be eternally disappointed every time something does not go to plan. It's a great shame the airline did not use genuine English to contact you, but some sort of template. It undermines the notion of holding customers in high esteem, and so says a lot about the CEO. No-one expects perfection all the time, right? But rather it is about how you do things when errors are pointed out. When you get such an email, it should be such that they want YOUR version of events, compared with what the Purser will or may have relayed back to them via the Captain, so they can expose any potential lie(s) and oblige crew/teams of flight attendants into honesty. Believe it or not, with reputable airlines, there are in-house meetings over such things and Captains submit reports, which are reviewed. If the Captain delegated matters correctly, he will not be seen as having failed in his job and rightly so, but if his actions formed part of a collusion with the purser or the purser acted alone in behaving badly, then this should be exposed and dealt with appriately. Other crew members can be consulted about this and you would be surprised that not all of them agree with immoral, slack or disrespectful behaviour in colleagues. Much depends on the internal culture regarding whistle-blowing on colleagues. When it comes to your right to give feedback online, it used to be such that if a woman is pissed off, she would verbally call 10 people (and with men it was a lot less), but now its thousands or even millions, so anything less than 100% attentiveness to these things is a stupid, and short-sighted policy. Another factor about customer complaints is that you should always ask for the actions or remedy that you want to see put in place during or after the fact of the bad flight. I have listened to most of what you said in your film, but I did not hear anything about that. Does this mean you still haven't heard back? I hope you have since this film went out. Other than this I can only advise you to submit your review AFTER and not during the flight. I hope some of what I have written here is useful - and that your next flights are better!
Exactly! Agreed. Thank you Madam TopFlightEnglish on sharing the ETIQUETTE OF FILING COMPLAINT OR FEEDBACK TO ANY AVIATION COMPANY or any other sort of businesses in the world. Many consumers have forgotten this 'rule of thumb' since the existence of social media. Thank you again.
In 1990, I took my MAS flight 🛫 from Singapore 🇸🇬 to Heathrow 🇬🇧 . Their flight was horrible and service is below par with most airlines. Enough is enough . Since then I never took MAS anymore.
I googled it and found an article that Malaysian Airlines is ready to file for a bankruptcy. No wonder they don't care for passenger. I would not fly airlines with such terrible attitude and poor customer skill. Don' they want to have a good reputation like Singapore Airlines has ??? A flight attendant took care of you should be taken out from in flight position and offer position which has no direct contact with passenger. He obviously ruin the reputation of Malaysian Airlines.
Malaysia has a discriminatory government policy which gives special preferential treatment to the Malay people over the local Chinese and Indian population. Hence government companies tend to hire people based on the policy ( or race) rather than on qualifications or merits. Most government owned companies such as Malaysian Airline, the national car Proton have bad products and bad services. Basically the employees are incompetent to the point of useless but they have a job for life. Privately owned Malaysian companies are the complete opposite with excellent services and excellent products. Hence most Malaysians tend to fly with Air Asia (privately owned).
Oh! Let me add, I WILL AVOID MALAYSIAN AIRLINES BECAUSE OF YOUR REVIEW! They thought you were a peasant! Well let's see who much he (the CEO) cares when Ten Thousand of us react the same way I have!!!
I will also tell everybody I know about this. My father regularly flies business and first with them. I will never fly an airline who don’t care about individuals. Emirates, for example, awarded me 20,000 skywards miles for a defective seat and bad customer service. They sent me a personalised response and asked me for 30 days in order to formally investigate what happened. I was told the staff were corrected for the behaviour and repairs were being done on the seat. Knowing a large airline like Emirates cared about little old me, and provided me a positive resolution, is why I continue to fly with them. It’s so easy to hop on a different plane or route, and Malaysia airlines need to realise this.
@@ashywales7795 right? it's all about the customers. Air Canada gave us a 10% off our next flight coupon for a 1 hour flight where the TV wasn't working. it didn't bother me because it was such a short flight, but the fact that they cared enough to give complimentary coupons... Malaysia Airlines should take notes
Simran Pahwa that’s fantastic! And I agree. There is no excuse for MA to have refused him services like that. That airlines reputation is already bad enough, surely they didn’t need to add terrible service into the mix
Ashleigh Wales YESS PREACH,, there was this Philippine airlines flight where me and my mom were buying an item for my dad and the cabin crew are very approachable,, when rough air came through,, the cabin crew told us that they will be back until the turbulence stops. After that they came back and apologize a hecc lot... they should have these kind of service. Look up Malaysia airlines 😤
It was the moment of truth at 16:52. In the moments like this Malaysian hospitality was on the scale, accommodation and everything BUT together! And you guys were felt. Hardly and finally. Many times by many guests.
@@kiranm25x that's just bad. from your name, you could be from india (hope i was wrong) its just sad if you really did come from india because india offers so many courtesy. one of the oldest civilizations. the way you make joke clearly you are not civilized. hope we can improve to be more respectful (that includes me and everyone else)
@@kiranm25x learn how to respect people... Do not make fun of people's death their families must be upset upon their love one death and you just make fun of them
@@dleestrike5437 @PowerRanger In no way I am trying to disrespect the lost lives, I am only referring to the attitude of one of the biggest airlines towards it's passengers. Just makes one to think every second on their flight whether they are going to reach their home safely or not. It's just that one doesn't want to fly on MH airlines, just like how one doesn't like flying on a Boeing 787 after watching Al-jazeera documentary.
As a Malaysian myself, im so sorry for what you went through with our airline service. The fact that you still have our country so close to your heart and still have kind words about us towards the end of the video makes me feel extremely bad. Thank you for being honest and we hope you get a better experience the next time you fly with our airlines. Also, i’ll be flying to london this sunday with MH004 as well, so deffinitely am thankful for your video. At least i could prepare myself for the worst 😂
Thank you Josh for your honestity and for telling things just as they happened.I started watching your videos not long agosto and like them so much because they are ' real '.I've got to travel to M'sia often because my husband is malay born in S'pore when was still part of M'sia.We met in England and few months later got married and flew to M'sia.Couldn't stay more than 3 years due to health problems that had to do with the lunes and the weather there and I decided to return to Europe with my mom to recover. Even with a great job he insisted of coming with me....and decided to stay for good.That's why whenever we can afford we go to visit his brothers and sisters and rest of huge family.My first flight just a few days married was in M'sian Airlines.Maybe that was many years ago and I found it a normal airline. But on my way back I already took a European flight.Since then we have been up and down in different Airlines.Maybe we just wanted to try other Airlines. Some great as S'pore Airlines,Emirates,Catar,British Airlines,Lufhansa,Air France,KLM..and others.We only had problems once in PIA.There was trouble in the country and London Karachi was not bad but the plane we were given from Karachi to KL was anything but a plane and the service on board better not to mention. As we've been hearing nothing good about M'sian Airlines lately and we have to go there this next year we're deciding to take Turkish Airlines or Saudia Airlines as they have improved a lot.I've seen your video flying Saudia and it seems alright.The only problem we have to travel first to Madrid while Turkish leaves from Málaga (where we live.He prefered that city than Madrid) By the way I wasn't at all satisfied when we flew Air France .A couple of disgusting happenings on board that maybe I'll tell you another day. Hope you continue with your great videos because they are helpful for travellers.Take care and stay safe.💕
I used to fly Malaysian Airlines on that route back in the days when they used the 747. Most staff were nice, but some were rude. The pilots were very friendly.
Well, I agree actually. I remembered asking for direction at the KL airport from a Malaysian Airline stewardess. I was polite, and yet she felt she needs to be rude at me and pointing half-assed at "whatever" direction. A stewardess from South Korean airline saw it happened and came to help me, super nice and super helpful. She even apologized for that person's behavior, even though they're not from the same company. Never forget.
Nah it's the ninja headgear them bitches wear cutting off circulation to the brain (which is unnaturally tiny and underdeveloped in the first place). Hence the propensity for cuntishness.
Thank you for your review Josh. I was going to book Malaysian airlines for my January holiday but not anymore with this level of customer service. I would rather pay extra and enjoy my flight. Booked with Qatar Airlines instead :)
3 things learned 1. Don’t fly Malaysian Airlines 2. Do research on airlines 3.DON’T POST THINGS WHILE ON THE PLANE CAUSE THEY WILL BE DICKS TO YOU Thanks for the info!
Things do transit to other airline: 1. Do fly Garuda Indonesia or Singapore Airlines, or can with Thai Airways 2. Must buy for pure but can for cheap 3. Landing also good 4. HOW MALAYSIAN PEOPLE PREFER AIRASIA THAN MALAYSIA AIRLINES BECAUSE TICKET MUCH CHEAP. 5. enjoy flight to heaven
Last time I flew Malaysian Airlines, I flew from KL to Perth Australia a few years ago, 20. minutes after the meal service, a kid in the same row as me shouted out loud "Mum, I can feel a worm crawling out my bottom". I'm serious. Everyone in the cabin stopped eating !
Sounds like a horrible flight, but your talk about the CEO makes no sense at all.... He doesn't have time to talk about it, he is not in charge of the customer experience, he likely doesn't respond to your email either, his actual email will not be public. Talking about this issue, the CEO is the worst person to talk to, and unless you met him face to face, you never had a conversation with the CEO.... he is in charge of all the macro stuff, not micro management like this. Your view of that part is a plain misconception.
Every paying customer has a right to be pampered within legit means. So service providers live up to it or lose your biz. This new age. No longer patron way like as tho you are monopoly? Fly SIA
Sorry for the experience, Josh! You made the right decision by bringing up this situation. Unfortunately, there are people still thinks 'Silent treatment" is the best way forward. However, please understand that NOT all of the Malaysia Airlines crews behave as such. Thank you for the feedback and I hope Malaysia Airlines are working to resolve this issue!
@@Hm-cd2wj he has the right just because Malaysian don't have right to voice out doesn't mean the whole world can't.. the world doesn't revolve around Malaysia dude..
@@mosemanavan so you think he has the right to post this video to defame the Airlines reputation causing loss of trust of their customer, making the people doubt their services and loss of potential profits? what is the point of compensation then? he took the compensation already and after that he goes around shaming the airlines, you think it's ok? and it's his right? lollllll, the world doesn't revolve around him!!!
Basri Basri you’re right, the world doesn’t revolve around him, so he is free to share his personal experience online. How people react to his experience is another issue altogether.
Why bother flying with malaysia airlines when you can transit to Singapore and fly with Singapore Airlines which is the number 1 airline in 2018 or to Indonesia and fly with Garuda Indonesia which is the number 9 airline in 2018. It is better to add couple of hours to your flight than feeling harassed the entire flight.
I had the exact same thought. I do undeestand the frustration the anger and completely helplessness. But it's never a good idea to do the review on the go or rather when you are sitting on a airplane
I got overbooked on a Malaysia flight ( so where about 20 others) on the way to Auckland form London. I was overbooked on the return journey and my father was also overbooked on the journey to Auckland as well as the return journey
Serves you right for not flying Singapore Airlines. I’m originally from Malaysia and would avoid them with almost as much vigour as I’d avoid JetStar. Quite frankly, I rather walk than fly JetStar.
Just flew MH004 Kul London on 9th Dec 9:05am. Sat on row24 ABC side. Disappointing service from beginning to end. To be honest this is my first economy class long haul flight after 10 years of taking business with various airlines on all other travels, including to London. I was just shocked at how narrow A350 isles and how small seats and small degree recline were. It reminds me of 2 hour flight domestic recline. I was wondering how I would survive the 14 hr journey with such small narrow seat. What made the experience worst was the meal service. During the first meal service, the pilot made an announcement that hot drinks will not be served due to turbulence which wasn't existent. Not the first time I experience this as I also hear the same announcement on domestic flight via MH as well. It's always suspending hot drink service. Oh yes, no meal cards or meal info on board so it's kind of playing dart just get what they offer. Don't even know what kind of drinks they can serve on board. After few hours into the flight, there was another snack service and to my surprise, the sandwich was served cling wrap handed out like that, no plate, no paper plate. Yikes! We have to put the sandwich on the seat tray directly how hygienic is that? Then my little boy asked for some chocolate drink, or hot milo, so we pressed call button and asked for it. We were told by the crew that milo is only available on business! Wow..didn't know milo is that high class, so no options for kiddies at all in economy class except same juice throughout or water. But the fact that the crew mentioned only available on business is sort of implying that we are now in economy so if you want milo please pay for business. DUH! but she managed to get some of my little boy and another cup for another passenger behind us. Overall for 14 hour journey we felt deprived of food and drinks, with so little or no option and variety or snacks. And MH should totally stop serving peanuts on board as some passengers are highly allergic of peanuts. This has been the same practice since inception maybe, and even though times have moved, MH is stuck in old times. I got a knee pain from sitting on that hardly reclinable seat, no foot rest, on 14 hour journey. So not worth the money paid. I would try to avoid MH for long haul next time as the service level has gone down the drains. They could train their crews to be more polite. My husband asked for hot drink and was told to wait as they had only 3 crews working while 3 others were resting. I mean how could this info be communicated to passengers when we only need coffee? Just don't understand what they are trained to do.
My dear friend... THE REFUND means that.... "I don't care about your support as a customer! And I am not hard up of your money and business!!!".... "Now here is YOUR MONEY take it back!!!"... And that's what it means.
@@annoyedsabahan we need to stop.live in denial. Malaysia airlines is horrible in service for years. Whatever conspiracy theory or another side of story cant change this fact. Wake up
@@GeorgiaAndrea MAS quality of customer service has definitely deteriorated over the years, some sectors worse than others. I believe that happens with other airlines as well. For some, this is just a job and people do get burned out by them.
About 35 years ago I boarded a flight from Tokyo to Kuala Lumpur. Also, in that flight the cabin crew were unfriendly and sullen. Particularly there was a male cabin crew member who was very morose and rude for no reason. When I meet such ill mannered and rude people, I do not get annoyed but sympathize with them for their difficult childhood with parents who could not teach them good manners and politeness. I used to take at least 6 flights every year all round the world till I retired. I never complaint about that person. Nor did I take Malaysian Airlines ever since. Anyhow it is very unfortunate to see that even after so many decades MAS couldn't select polite people with good backgrounds for their cabin staff or train them accordingly.
Wow! This can and should be used for customer service training and demonstrate to large companies that a few bad apples can undo the good work of everybody else. The attitude of the crew is the biggest determining factor of whether a flight is a good or a bad experience (even when some physical things go wrong) and it amazes me that airlines don't do more to genuinely engage with their crews and get them to understand this. Hopefully this is the wake up call that MH - and other airlines - need.
I don’t always get approval, only from airlines which are strict with filming onboard. Usually I just rock up also in order to make the experience as authentic as possible. However I never ran into a single issue... maybe with LOT I did, they didn’t like to be filmed.
@@JoshCahill Oh I See!! Try Singapore Airlines next time just flew with them from Singapore to New York during the 18 hour the crew seemed to be passionate and very hospitable despite the long duration. Top notch service that sure you wont be disappointed
I'm malaysian and i feel bad for what you had experienced with the malaysia airline. I hope they can improve their hospitality and attitude so that no one have to experience the same thing
When I was flying back from London to Houston with united airlines. I had a broken screen and the crew upgraded my economic seat to premium economic seat.
We flew Malaysian 🇲🇾 on a long flight ✈️ to London from Perth Australia 🇦🇺 during the start of the flight we fell asleep when we woke up realised that the meals were dished out cut long story short they served us but but with rudeness I'll never fly with Malaysian Airlines again no matter how cheap they are thanks for this Josh I'm a subscriber to you today 😊
Flew with them recently. I'll vouch for that. Very unfriendly crew. Just gonna tap on your shoulder while u are taking a nap and ask "what drinks do u want?" in a very unfriendly tone. Such a shame MAS.
I flew with Malaysia Airlines yesterday and had similar experience. I flew back from Siem Reap. The food that they served from Siem Reap was hideous, not edible almost. The take off process wasn't the smoothest, I was sick for the entire flight due to the take off. I don't think I want to fly with them again. No matter how cheap it is, I will just choose different airlines.
You were sick due to the take off?? I'm not sure if that's even possible lmao. You can have bad landings but take offs? If you're hit by turbulence right after take off you can't do anything about it...
![Lp. Сердце Вселенной #60 РОЖДЕНИЕ ЛОЛОЛОШКИ [Финал] • Майнкрафт](http://i.ytimg.com/vi/YoR0pAV9FVQ/mqdefault.jpg)
Fly Singapore Airlines instead. My screen was broken during a flight to Europe. They politely apologized and gave us a US$100 voucher immediately while trying hard to fix and restarting the entertainment system. 3 hours later my screen worked, and they still honored the voucher, which we spent on their inflight shopping. They were very courteous during the whole flight, and cared genuinely about me and their customers. No wonder they are the number #1 airlines in the world.
Ya Fly Singapore Airlines I Feel So Happy For Singapore Airlines As Im From Singapore
Singapore Airlines is considered the second best airline in the world. I'm not surprised at the way you were treated.
Singapore Airlines is the best
@@yoimiyassteppingstoolxd8153its his opinion stop being salty
@Ryab Anderson why you gotta be so salty tho?
It's their experience and they have the right to share it.
Everyone have different livings and view of what is good so it might not be a good fit for your friends but it would most certainly be one for others.
And, imo, you can't really compare qa and sa knowing that they are from two different countries with two different cultures.
And let me add one more thing, what did you expected from such airlines aka the "best" in the world?
Of course they will have an ass-kisser type of act, because that's the whole point !
Peoples aren't here to be served by robots without feelings or peoples dragging the shit out of them.
Being in company of peoples who at least seems to care about you is also what peoples are paying for.
Complaining about that is just blandly stupid.
Let me end by that nobody truly cares about you neither, nor your opinion dear.
Stop being rude for no legit reasons. You're just gonna waste time, energy and credibility.
If only the CEO of Malaysian Airlines knew that almost 1.5 million people have watched this video as of today, June 26, 2019
now June 27
28
29
34
*as of today
It dawned on me that in a flight, a passenger is at the mercy of the airline. Bullying a passenger should be considered a severe ethical violation.
It’s not like some beef between two adults. It’s a fucking company bullying a person. It’s so stupid
Also, Josh's channel has hundreds of thousands of followers. We are watching for a reason. Thanks Josh.
You are so right. And it is shocking how airlines cheat and bully passengers.
This dawned you? Go see videos of what American Airlines, United Airlines and Delta airlines do to their customers.
It should be a criminal offense coz your basically detained.
I once flew business class in Qantas on a long haul flight to the USA and had the same problem with the inflight entertainment system. The crew did everything humanly possible to fix the problem. They were so great about it, that they even offered to upgrade me to first class, but I declined because it wasn’t a window seat. Nevertheless, without me even knowing, they contacted ground engineering on how to fix the issue, which they did two hours later. Not only that, the cabin manager so apologetic about it that he made sure I was rewarded with tens of thousands of frequent flyer points. If you come to Australia, I would encourage you to fly Qantas each time.
Same thing happened to us on Qantas on a 747 SYD-YVR, our whole 4 seats in the middle stopped working, the crew tried to get it working but to no avail. They gifted 2 bottles of wine from business class and topped up our FF account, I will always fly Qantas, never had a bad experience with them
I've worked for Malaysia Airlines before. It was awful, all the directors and CEOs are incompetent and extremely arrogant. There was extreme corruption and all the managers and top bosses were only interested in stealing money from the company instead of actually running it. All of us were underpaid and treated very badly. Personally I was very resentful and never did a good job. I genuinely hope they go bankrupt.
Sounds like that company needs to be investigated but it will probably never happen
When the employees look miserable at a company you know it's usually because they're being treated like crap from the higher-ups... you can usually tell when something is wrong ... even when they're forced to smile and put on an act you can usually tell who is working for a screwed-up abusive employer .
They already bankrupt, didnt they? Hahahah
from my experience like 6 years ago with Malaysia Airline, from HK-Kuala Lumpur-London, almost all of the crews were rude except one or two Malay FAs and Chinese FAs. I still remembered how I was rejected loudly by one FA in front of everybody when I asked if it was possible to have another plate to eat? I have never had any troubles with even the most criticized Air China like 8 years ago. But I also remembered one Chinese FA who showed my friend the sleeping pods for the crews and she actually gave me medicine to help me ease my nausea. I still kind missed the FA who gave me the meds, she is just one lovely lady.
The other aspect of that workplace environment and the experience of this passenger us generally, you can't criticise muslims. It doesn't sit well with them. They are the best people on earth because their book says so, yet they are overrepresented as a proportion of the population in the west; in the justice system.
the only reason why they apologised quickly to him because they just realised he has alot of followers, in reality ordinary people who have been treated badly have no platform to voice out or perhaps they wouldnt complain or take things further as the process is lengthy, thanks to this review. one word AVOID
Theres much more airlines which dosent say sorry, hmm?
Exactly. So many people get treated a lot worse than he did, and never get an apology, or any form of compensation, because they don't have a following or no one cares. It's a shame.
Dint realise that a so called “apology” can also be selective and standardised
Tbh im more annoyed at the lady who put her bag at his leg space tf
I would have violently kicked the bag back over towards her, I HATE people who invade space on planes.
davidca96 or just politely ask her to move it because it’s your leg space.
@cohji what airlines you work for?
It was a child??? Give her a break...
womanspreading
I'm a Malaysian myself and I'm terribly sorry about your terrible experience with MH. Never fly with MH again! They don't even care about customers and their needs which is inhuman behaviour. It's amusing that the crew work in hospitality industry when they are hostile. MH is going downhill since the MH370 AND MH17 crash 8 years ago. MH-MALAYSIAN HOSTILITY!!!
Nah your not malaysian
@@WafiSiuuyywhy not genius?
I saw a comment here that says that this airline was bad as early as 1990
It's interesting that Malaysia Airlines can monitor social media and communicate with the flight deck during a flight, but they can't figure out where MH370 went missing....
😂😂😂😂
eaglen00b you know that's rude saying the WHOLE country is shithole. Not all of them supported that. You don't know anything about Malaysia so shut up.
@@teapot1878 we used to stay sticks and stones will break my bones but words will never hurt me. That only was good until us customers became servile cucks. Companies that awful should go out of business Pronto.
F Malaysian
Just because some shit happened then the whole country got blamed for rlly great u say.iam replying to one of the comments not about the whole video tho
Who felt bad when he was eating his lunch his face showed helplessness
Yeah dude I was like Fuck Malaysian Airline😡
It really made me upset.
Just enough for me not to use Malaysian airline and will warning all my friends not to as well .
Muralidharan nair me:(
So sad.
Sam chui gives us the capabilities of airlines, Josh gives us the realities. Great work man👍 this is what the world needs.
That's true
Good summary lol, so many people think Sam chui is sponsored by airlines or get paid to take flights lol, he’s just being as optimistic as possible
Sam chui focuses on what food he gets lol guess thats alone makes him happy :D :D :D
@zhao zhun li really dude...? i know that he likes food, but you decide to say something spiteful??? let's be real... he's passionate about aviation... why'd you even think of a good idea to
fat-shame someone viral?
@@pranavpatel1766 Sam Chui is usually invited by an airline company to make review that's why he's optimistic with his reviews unlike josh and jeb they are giving honest reviews
If only I have watched this vlog sooner, I wouldn’t have booked a flight with Malaysia Airlines last December 2022 from Auckland, NZ to Kuala Lumpur. WORST EXPERIENCE EVER! And you are absolutely right, very rude flight attendants. After that experience, I always tell people to never fly with Malaysia Airlines and to avoid this airline LIKE A PLAGUE when I come across them telling me that they’re travelling somewhere. Never again will I fly with this airline. I’d rather walk, crawl, or swim to my destination if this is the only airline to ever exist.
fake
@@shahrulnizam4713 And you're probably a bot or paid off by the airline in an attempt to make it sound not terrible. 🤷🏻♀ You guys could make it less obvious you know.
hahaha rude flight attendants hahaha. bet u don't take other airlines
go swim then hahahahah😂😂😂 tmr headline news drown while swimming to Auckland
@@shahrulnizam4713 Malaysian 😂😂😂😂
Why do you sound like you have 50 accents at once
EXACTLY
Yeah i was confused too
@@Hailz12211 Sounds like a German who lives in Australia to me.
Likely English is not his first language but he’s understandable. Actually better than some Americans I know speak! Lol
A mix of Australian, British, German, American and polish lmao
Swear this man has a mix of every single accent in the world.
I'm hearing Australia, American, South African like wtf
Molestable Greek he wants to appeal to everyone.
Do u have a problem?
mlloyd52 huh?
mlloyd52 hes just freaking saying like hes confused why u mad?
@@adrianpaulfrancisco8875 thank you oml
Anyone who doubts this I had a similar experience and 100% believe something like this would happen
Happens all the time. Most aren't Instagram Bloggers. Thanks to this guy a lot.
its all about luck, 14 years and i've never had a bad experience with MH
My first experience with ma is not that bad but i do feel disappointed with how they serve the meal. No proper culinary set. The food taste average. Once the staff done their serving, its hard to find them unless we call for them. Lack dedication. It was happened few years ago. I guess there was no improvement then..
Thank you for sharing. Never flying with them.
This is so shameful. I am disgusted they treated you so poorly but thank you for the honest review. Just found your channel today and love your content.
Flights are expensive. He's not being ungrateful. For that much money there is a certain expectation that must be met.
R u sure it is expensive?
MAS hv the cheapest non-budget airline.
Yes. Flights are extremely expensive for laymen.
He's flying economy and seems to expect them to bow and curtsy, the guy is a complete knobhead.
Yes I understand his perspective that it sucked. But there are mistakes he made as well. Which includes posting the review while ON THE PLANE, not bringing any other form of entertainment, and filming after he was told not to film. It sucks but he would’ve been treated much better if he hadn’t done those things.
This is a service industry. Actually good advertisement for the other excellent asian airlines like Singapore, Thai, Philippine Airlines, Cathay, All Nippon, Korean airlines who has excellent service. The customer is always right and I agree with you Brian. Don't fly Malaysian airlines.
Our family flew Singapore to japan and our luggage missed the flight. We were met at the airport by a Singapore airlines rep and they apologised profusely about the inconvenience and presented us with an apology letter and cash to allow us to buy essentials until our luggage arrived. They also arrange express delivery once the luggage arrived on the next flight direct to our hotel...brilliant service-brilliant airline!
Agree Singapore are great. I had a horrendous experience through Heathrow security that left me so traumatised that I was a mess when I reached the gate. The cabin crew were absolutely amazing. Asked what was wrong and were genuinely concerned and confirmed this not an isolated experience. I was looked after with exceptional service. Qatar is also fantastic... only problem now is the overkill on masks, temp checks that puts me off as am anxious anyway and hopefully they stop all this do we can enjoy flying again as travel broadens the mind.
@@jsc2606 Heathrow staff need to get their act together, these two ladies kept a French guy and my mum at the scanners while we were trying to depart, she kept us and them waiting for a whole 30 minutes for no reason throwing slurs at them and not explaining their reasoning for holding them back. The French guy and my mum just kept laughing at how stupid they were acting. I feel bad for him, he seemed nice and very genuine.
Singapore Airlines a GREAT WAY TO FLY used to be their slogan many years ago. Don't know if it still is but they are and always have been the best airline in the WORLD!!!!!!
Wow that is unheard of amazing!
Singapore Airlines is second to none. Excellence on all levels.
Josh: As a newspaper professional I know that customer service begins and ends with the uppermost management personnel . In both the Air Canada and Malaysian Airline issues there have likely been many incidents with other customers that went without at the least, an apology. Someone recognized that your review would reach an enormous number of followers and thus were serious issues impactful to the bottom line. If you were a “typical passenger” you would be nothing more than a complainer.
If customer experience does not start and end from the top, it’s virtually nonexistent.
Thanks so much for speaking the truth. You are the only reviewer who dares tell it like it is.
I like how you introduce yourself as, "...a newspaper professional..." so you know how customer service works. LOL, any person who's ever held a job knows this. Don't have to be a "newspaper professional." But it WAS funny, I'll give you that.
Very well written good job!!
We need more brave journalists like josh Cahill
I was on Asiana with broken infotainment system and the crew was kind enough to upgrade my seat to relocate me. this is such a stark contrast
When he was eating his dinner he looked so sad and tired of everything that’s happening during that time. Plus he was travelling alone.
I can really feel his pain
I literally felt like crying when that clip came 😭😭😭
I'm sorry you were humiliated, Qatar airways will never do that to you, I was an ex Qatar crew and we treat our passengers like our lives depended on it. Malaysia airways need to wake up
Maybe next time you could keep him company 😁😁😁
I thought the same thing
CEO probably travels from Singapore airlines or Etihad Airways..
Sahil gangwar I loveeee etihad
more like private jet lol
Those CEOs mostly flies by PRIVATE JETS.
They DON'T do PUBLIC TRANSPORTATION.
Hahahahahah love this lol or emirates
HAHAHAHA
If sam chui was in your situation he would still be praising the airline
No airlines would dare to treat him this way
Who’s Sam chui ? 😅
they bend over backwards for him lol
Sam Chui is overrated though, this guy is much better
He'd be in first class taking pics with the cabin crew.
Over 2.3 million views. Thanks, Josh, for keeping them honest one way or another. Keep up the great reviews.
Why are people being so negative in the comments section? I'd be mad too if my entertainment isn't working on a 10hr flight. He paid for that. He has all the rights to complain. Those who say "I don't care for the services, I just wanna get to my destination", man.. you're wasting your money.
Liyana Yusri im agreed with you.
poor Airline!!! Malingsia
ua-cam.com/video/2o6VhhmJqrs/v-deo.html
Poor airline inDOGneSIAL 😂
@@andropahsa1 what's wrong with MH370 & MH17 ?
They're lying, I'd be happy to cut their internet for 14 hours and lock them in the loo with people outside harassing them (which would be far more roomy anyway). People like that are horrible, they can't empathise, frankly, they're what's wrong with the world.
I’m a cabin crew myself, and I’m really embarassed by how they treated you event though I’m not from Malaysia Airlines. All they did is all wrong, wrong, and wrong!
Malaysia Airlines: “We can offer the worst in flight experience gate to gate”
United Airlines: “Hold my passenger”
Ah hahaha
Porky Minch delta has the best service
Hadi Shahid that’s been done to death, try and think of a new, original comment 😉
**Drops said passenger**
Western and European still said their airline is the best 🖕🏼
THANK GOD, I just watched this. I was just getting ready to book our seats on Malaysia airlines.
I’m a Malaysian and just felt so embarrassed and just wanted to apologise for what just happened
Gk usah malu dan minta maaf yng salah perusahaan mereka bukan lu tenang
That's how I feel whenever I watch a video like this about "American Airlines" lol... The SHAME!
You shouldn't be just because you're Malaysian, Malaysian airlines should be embarrassed themselves
Same here to sis..sy pun rase mcm tu kak
At least your actually a good person
Bugger me, i was just about to book a business class flighg with Malaysia Airlines. I've decided not to now. Cheers mate.
How is that flight schedule of yours looking like right now? #thankscorona
It's ok to book economy class and use MH-Upgrade to upgrade.... it's still a lot cheaper....
Malaysian Airlines are NEVER that bad. I'm Singaporean/ Malaysian, they probably did it because he was white. Yes, racist, but... welp.
@@Birbyvideography racist towards White? interesting!
I always thought there was more White-worshipping in Malaysia. This seems much like an interesting situation.
United airlines: FINALLY a worthy opponent. Our fight will be legendary.
LOL!!!
We still have delta and aa
😂😂
Lol
Our *flight* will be legendary
I've flown with Aeroflot back in the sovjet aircraft era, you almost needed a tetanus shot looking at the Il 62, the most nervous take off I've had to date, BUT, the staff was so nice! They changed me from my assigned seat with no seatbelt to a seat with a broken seat and then to "first class" without a question. Gave me free drinks and were so polite. I'd fly with them again. The experience was 100% wonderfull. Your malasian airlines flight, well mate. I feel sorry for you and all the people aboard that flight.
seems like Malaysian Airlines doesn't care ....but will when they begin losing money
Malaysian airlines: I can give the terrible flight experience
American airlines: hold my jet engine
Timi Dutta your meaning isn’t clear. Seek the assistance of an English speaker
TBH I've always received a very good experience on American. Sometimes it seems like they are willing to delay sooner in bad weather than other airlines, but it's in the interest of safety. The flight attendants and gate agents are almost always really nice and happy to help you.
I totally understand, I've had a bad experience almost every time on AA two flights one after the other I had a broken seat and I got bitched at, for it as if I broke it lol
iliterati
It's quite clear what he's trying to say. Your English isn't perfect either.
iliterati you don’t belong in this era, go back to the 60’s.
I am a Malaysian. I never travel by Malaysian Airline since 1997 as l have been bullied by the crew. The crew purposely pour hot coffee in dangerous manner nearly hit my face. This was also witnessed by passenger sit next to me who also not happy with the incident
@@sudhakar7889 How exactly is that funny, imagine if someone did that to your loved one, would you be laughing then
@@Shrek-pu8uu bro are u ok it happened to him u dumb fuck
White men get treated badly by Malaysia Airlines crew? This is new for me. Because as a Malaysian, I don't always get special attention, crews just ignore me mostly and I'm used to it. But I always notice crews being extra nice to some foreigners, they give special attention, being nice, smile all the time. But whenever you asked for something they give you roll eyes. But I'm not saying all crews are like that, some are being nice to you even though you're Malaysian.
Lol'd
@ Muhammad
I totally agree with you.
Josh's experience is an exceptional case
How about black foreigner? I never see them happy
You forgot to display your Datukship and above pins while on board.
Black, white, brown, there must be no difference. What the hell is this? I travel with a white girl often and I see this. She doesn't like it as much as me. Just nonsense.
I love this channel. Instantly subscribed. 😅
Why do they think that threatening him would make the situation better.
TBH It was just a few videos he recorded of just normal stuff. Like there soo stupid if they just had let him record the menues, eating food, cabin service, take off/landing.
Malaysian way of thinking
Strange right?
About 6 years ago when I was about 12 I flew Malaysia airlines from Kuala Lumpur to LHR and I was pleased with their service. On the flight I was fairly ill but the stewards offered up their seats at the back of the plane to allow me to try get some sleep and be in a quieter area. I understand every crew is different but I was satisfied with the service. I’m not sure if I would fly with them currently though judging by how the company is going.
I remember watching this unfold on Instagram as it happened 🍿
To everyone who thinks “planes are just there to get from A to B everything else is a bonus”...why are you watching airline review channels? 🤷🏼♂️
When the day comes that airline marketing just says “hey we’ll get you to London, probably won’t lose your bags, and you won’t die”, we can stop complaining. But as it is, airlines promise excellent service and comfort in every class and if you don’t get it, you have every right to point it out.
Paul's Trip Reports what’s up my fav trip reporter
Lmao those people can take a C17 on a 17 hour flight
Paul's Trip Reports this video came up when I was looking for flight from Singapore- NY (i wanted to see how the seats in business class are like before booking ). The title of this video “BULLIED” caught my attention but it was exaggerated. I travel for business on average once a month on Any airlines with suitable time that can bring me to destinations in time for meetings (I’m in shipping so I hv to go to many different countries ). I experienced good and bad services on different airlines business or economy class . I can’t be bothered as I hv only one expectation- bring me to destination in one piece safely in time for my meetings and no lost luggage . Priorities in life .
I love this
Yes but you can’t really expect the captain to come and fix your in flight entertainment come on...
I’m sorry you experienced this. In any company the employees are the reflection of upper management and the lack of consistency let alone communication justifies everything you were honest about. I appreciate your honesty and your reviews. The fact you remained respectful even after being humiliated just shows how beautiful your character is.
As a Malaysian, I am really disappointed in our country's own airline, as you said that Malaysia has great warm-hearted people but there are still some Malaysian that are just straight up an insult to the country.
Ikr,Air Asia is waaaayyy better.
They're youtubers ya know, overreactions..... . Expect those
Thats the story of every country brother.
ItsSpooklez I feel bad for you, none of it reflects a country or its people. Please don’t take it to heart 😕
Bro, u can find that dirt everywhere
I can't believe this airline is still in business.
Even my malaysian friends refuse to fly on MH.
I have no idea why you would.
They have gone broke many times and the gov has bailed them out countless of times...
Malaysian Airlines (MAS) is better than Air Asia. Generally I get good services from MAS. In a survey among my friends, they agree with my opinion.
once I got the MAS flight attendant to help me swap a seat because my neighbor was a little girl and had fallen asleep into my seat while I was away. it was a red-eye flight. she, in a loud and authoritative voice, yelled for the little girl to wake up and go back to her seat. imagine the horror on my face and the stares I receive.
Oh man... Wtf?! Im sorry u had to go thru tat...
Atleast you'll never have to see their faces again...
Wow! flight attendant ? or a prison warden?
if you have to know, that family comes from a place where rape is common place. I do not want to get dragged off the plane and put in jail just because of a misunderstanding that will never favor me being born male.
I had an “okay” experience on this carrier. Thanks for your honesty
Not flying with them ever since their planes began disappearing, this video really made my decision even firmer
Steve & Peanuts Van Adventure so what’s the difference? You fucking idiot
GreatestIdeaTheone AndOnly yeaah it’s all the same. I don’t care if someone shoots my plane or it disappears, I would die anyway.
GreatestIdeaTheone AndOnly oof another idiot that calls others idiot when he’s a big moron. Russia or Ukraine (i don’t remember anymore) took responsibility for shooting down the airplane. It could’ve been any aircraft, the fact that it was Malaysia Airline was totally random and tragic. Do you actually think they flew over Russia or Ukraine so it can be shot down. Those were four different pilots, I doubt this was planned (it wasn’t). The other aircraft actually disappeared.
Began disappearing? Like how many now? Ignorant
Yeah, American Airlines attack WTC and they said its terrorist attacks and never admit their own mistakes
MH disappeared and they said its a mistake.
Fuck European and western
As a Malaysian I feel a bit embarrassed how MH treated u like that. Sorry for the rough flight
The food you were served made the Koryo burger look appetizing
Well bloody said mate
True
Indeed
and the north korea newspaper
I just cancelled my flight with Malaysia Airlines and demanded a refund, I do not want to go through what you have been. Thank you for the video
The 7.7k dislikes were from angry Air Malaysian workers
I knew someone who used to work in this company & discussed about this vid. This friend said the service is getting worst with the constant retrenchment of loyal staffs. The one that stayed are only there for the money. Those who are best at their work had to be let go because the company needs to lower their staff expenses & increase their management/investors profit hence the qualities of service went down the drain.
Not me😀
Nah. It's Malaysians who think that criticism of Malaysian Airlines somehow is a criticism of their country.
I Agree
And maybe some perfectionist who really dislikes his excessive hobby of furniture and people who are confused about his accents
Sadly I went through the same, even worse experience with them on the 1st of January 2020. I was returning to SL with my husband from KL after celebrating the Christmas. Sadly I caught fever and a terrible cough and was feeling rather sick. From the moment we boarded on the plane we felt that the crew was so arrogant. As the plane took off, after about 15 minutes, I wanted some water, to remind that I was utterly sick. So my husband requested for some water from an air hostess where she said, "Later" which dragged for another 25 to 30 minutes. In meantime I wanted to use the washroom so when i stood up to go, I saw the crew starting to serve food. I didn't want to bother them so I stood inside an empty seat line which would be easier them to let me pass. Then this rudest ever air hostess screamed at me, "Go if you're going, without staring!" I was so shocked and humiliated as half of the people already gazed at me. Anyways I went to the washroom and Once I was returning actually just infront of the washroom the same air hostess told me, "wait there, till I finish this!"
I was having high temperature and cough. She heard and saw how sick I was and saw me coughing for over 10 minutes in front of that washroom with tear filled eyes.
I felt so helpless and wanted to scream and cry. Never in my life I've felt so humiliated and helpless. Finally once her so called duties were over, which never included giving us water BTW she let me go back to my seat, where I broke into loud cries.
My husband got so furious to hear what has happened and wanted to blast her but I made him not to as I felt these people would treat us even terrible if he do so. I saw how they illiterate few other sri lankans as well.
Such disappointing and rude service! I would NEVER set my foot on that horrible air line ever again.
I’m so sorry this happened to you
Malaysian hospital not hospitality
Just take JAL(Japan Airlines) Their service is always great and the cabin crew are always so respectful.
I totally agree with you. I flew Malaysia airlines 10 years ago and then the next time 3 years ago. The service I had 10 years ago was absolutely amazing, compared to my last flight with them. Crew have become unpleasant and irresponsible. They literally dont even care about serving the passengers. I dont know what happened, but I have decided never to travel with them ever. Its a shame, they were really a great airline at one time.
Their CEO are lousy.that is why.MAS crew are one of the best.tru my experienced.may be josh was so unlucky .
absolutely agree, I had a wonderful experience with them both in 2018 on a one-way business flight from KL to Sydney in 2018 but lately hearing bad stories
As someone who’s training to be a cabin crew member I am so sorry for your experience for many the plane journey is the start of a holiday and should be treated as such.
Are u still a cabin creaw?
@@beyondthestars4299 what you think now is 2023...
You just lost another customer, Malaysia Airlines.
He has 246k subscribers. Thats alot more than 1 customer.
They lose flights too
Customers dude, Customers
@@marvilongravidez5210 No S.
I'm sorry if you didn't get I said.
My friend is a pilot and he said that MAS (Malaysia Airlines) fired a lot of their good crew members and kept the bad ones.
Did he say why? That seems like an incredibly stupid thing to do, from a business standpoint lol.
that's normal thing in Malaysia !
So, this means, MAS has become one of the money-hungry corporate bodies just like in Reddit stories... as a Malaysian... I'm ashamed.
This is the first time I get to watch a video by you and I like the way you tell your experience. It is clear why cabin crew do not care about passengers. If the CEO does not care about their customers, neither will the rest of the employees. I look up to you because despite your bad experience, you never offended anybody and were very decent all through your video. Many years ago I flew Malaysia Airlines and fortunately it was a good experience. Thanks for your video and I will be another follower of yours.
Congrats malaysia airline, you lost dozen of thousands of customers 👏
Edit: omg i never got this much likes, thanks everyone
In a crash?
@@SwampySid by his review.
@@SwampySid savage
Congrats Y Y you just made people mad
Jake .L Thanks 🙏
As someone who worked in the aviation industry and who now also works with Captains (I teach aviation English), I can advise you that no captain will just leave his seat because a customer is not happy. His main job is to fly the plane. His job, as a manager of the crew, is to delegate these issues, and it is the Purser who let you down by not doing their job properly. I suspect the purser told his boss - who IS the Captain - that he had remedied the issue, leaving the captain under the impression he had treated you well, and that the purser lied to the Captain. I am intimately acquainted with these matters because as part of their training Captains have to learn language for managing the crew and we frequently end up talking about exactly these kinds of situation (and worse actually) - where someone is lied to for example. I would bet money on this being the case during your flight. Please adjust your expectations about what Captains responsibilities are or you will be eternally disappointed every time something does not go to plan.
It's a great shame the airline did not use genuine English to contact you, but some sort of template. It undermines the notion of holding customers in high esteem, and so says a lot about the CEO.
No-one expects perfection all the time, right? But rather it is about how you do things when errors are pointed out. When you get such an email, it should be such that they want YOUR version of events, compared with what the Purser will or may have relayed back to them via the Captain, so they can expose any potential lie(s) and oblige crew/teams of flight attendants into honesty.
Believe it or not, with reputable airlines, there are in-house meetings over such things and Captains submit reports, which are reviewed. If the Captain delegated matters correctly, he will not be seen as having failed in his job and rightly so, but if his actions formed part of a collusion with the purser or the purser acted alone in behaving badly, then this should be exposed and dealt with appriately. Other crew members can be consulted about this and you would be surprised that not all of them agree with immoral, slack or disrespectful behaviour in colleagues. Much depends on the internal culture regarding whistle-blowing on colleagues.
When it comes to your right to give feedback online, it used to be such that if a woman is pissed off, she would verbally call 10 people (and with men it was a lot less), but now its thousands or even millions, so anything less than 100% attentiveness to these things is a stupid, and short-sighted policy.
Another factor about customer complaints is that you should always ask for the actions or remedy that you want to see put in place during or after the fact of the bad flight. I have listened to most of what you said in your film, but I did not hear anything about that. Does this mean you still haven't heard back? I hope you have since this film went out. Other than this I can only advise you to submit your review AFTER and not during the flight. I hope some of what I have written here is useful - and that your next flights are better!
Very well written. A lot of useful info there!
This one deserves the maximum likes. Great info.
What an excellent explanation.
Exactly! Agreed. Thank you Madam TopFlightEnglish on sharing the ETIQUETTE OF FILING COMPLAINT OR FEEDBACK TO ANY AVIATION COMPANY or any other sort of businesses in the world. Many consumers have forgotten this 'rule of thumb' since the existence of social media. Thank you again.
@@rajaummirajakobat4287 some people act like divas unless they're treated like queen sheeba
im still pissed about that lady stealing your leg room with her bag lmao
He could have said something instead of seething.
I would of just moved the bag :)
I would have asked her politely to move her bag under the seat.
It was a child
I would of rest my legs on the bag
In 1990, I took my MAS flight 🛫 from Singapore 🇸🇬 to Heathrow 🇬🇧 . Their flight was horrible and service is below par with most airlines. Enough is enough . Since then I never took MAS anymore.
I googled it and found an article that Malaysian Airlines is ready to file for a bankruptcy. No wonder they don't care for passenger. I would not fly airlines with such terrible attitude and poor customer skill. Don' they want to have a good reputation like Singapore Airlines has ???
A flight attendant took care of you should be taken out from in flight position and offer position which has no direct contact with passenger. He obviously ruin the reputation of Malaysian Airlines.
Next time u come malaysia use air asia
I thought MH is nationally owned
@@reyfauzi own by khazanah Malaysia
Now gov debating whether to help MH or let go to 3rd party.
For me let go to 3rd party and reform the top management just like Proton wif Geely
Malaysia has a discriminatory government policy which gives special preferential treatment to the Malay people over the local Chinese and Indian population. Hence government companies tend to hire people based on the policy ( or race) rather than on qualifications or merits. Most government owned companies such as Malaysian Airline, the national car Proton have bad products and bad services. Basically the employees are incompetent to the point of useless but they have a job for life.
Privately owned Malaysian companies are the complete opposite with excellent services and excellent products. Hence most Malaysians tend to fly with Air Asia (privately owned).
Note to myself: Never fly with this airline. XD
Guys its because 6y u weren't in first class that is the only thing they are good at
Oh! Let me add, I WILL AVOID MALAYSIAN AIRLINES BECAUSE OF YOUR REVIEW! They thought you were a peasant! Well let's see who much he (the CEO) cares when Ten Thousand of us react the same way I have!!!
I will also tell everybody I know about this. My father regularly flies business and first with them. I will never fly an airline who don’t care about individuals.
Emirates, for example, awarded me 20,000 skywards miles for a defective seat and bad customer service. They sent me a personalised response and asked me for 30 days in order to formally investigate what happened. I was told the staff were corrected for the behaviour and repairs were being done on the seat. Knowing a large airline like Emirates cared about little old me, and provided me a positive resolution, is why I continue to fly with them. It’s so easy to hop on a different plane or route, and Malaysia airlines need to realise this.
I would never fly with them after watching his experience😣
Poor guy... Especially being alone in such a situation.
@@ashywales7795 right? it's all about the customers. Air Canada gave us a 10% off our next flight coupon for a 1 hour flight where the TV wasn't working. it didn't bother me because it was such a short flight, but the fact that they cared enough to give complimentary coupons... Malaysia Airlines should take notes
Simran Pahwa that’s fantastic! And I agree. There is no excuse for MA to have refused him services like that. That airlines reputation is already bad enough, surely they didn’t need to add terrible service into the mix
Ashleigh Wales YESS PREACH,, there was this Philippine airlines flight where me and my mom were buying an item for my dad and the cabin crew are very approachable,, when rough air came through,, the cabin crew told us that they will be back until the turbulence stops. After that they came back and apologize a hecc lot... they should have these kind of service. Look up Malaysia airlines 😤
It was the moment of truth at 16:52. In the moments like this Malaysian hospitality was on the scale, accommodation and everything BUT together! And you guys were felt. Hardly and finally. Many times by many guests.
Two types of Malaysia airlines videos:
-wonderful experience on Malaysia airlines
-terrible experience on Malaysia airlines
3rd type
-Malaysia airlines plane gets lost and one never gets to share their experience!
@@kiranm25x that's just bad. from your name, you could be from india (hope i was wrong) its just sad if you really did come from india because india offers so many courtesy. one of the oldest civilizations.
the way you make joke clearly you are not civilized. hope we can improve to be more respectful (that includes me and everyone else)
@@kiranm25x learn how to respect people... Do not make fun of people's death their families must be upset upon their love one death and you just make fun of them
@@kiranm25x what is wrong with u dude ? Geez
@@dleestrike5437 @PowerRanger
In no way I am trying to disrespect the lost lives, I am only referring to the attitude of one of the biggest airlines towards it's passengers. Just makes one to think every second on their flight whether they are going to reach their home safely or not.
It's just that one doesn't want to fly on MH airlines, just like how one doesn't like flying on a Boeing 787 after watching Al-jazeera documentary.
As a Malaysian myself, im so sorry for what you went through with our airline service. The fact that you still have our country so close to your heart and still have kind words about us towards the end of the video makes me feel extremely bad. Thank you for being honest and we hope you get a better experience the next time you fly with our airlines. Also, i’ll be flying to london this sunday with MH004 as well, so deffinitely am thankful for your video. At least i could prepare myself for the worst 😂
@Aliah Rizal please post your experience you had after your flight and this review…
Thank you Josh for your honestity and for telling things just as they happened.I started watching your videos not long agosto and like them so much because they are ' real '.I've got to travel to M'sia often because my husband is malay born in S'pore when was still part of M'sia.We met in England and few months later got married and flew to M'sia.Couldn't stay more than 3 years due to health problems that had to do with the lunes and the weather there and I decided to return to Europe with my mom to recover. Even with a great job he insisted of coming with me....and decided to stay for good.That's why whenever we can afford we go to visit his brothers and sisters and rest of huge family.My first flight just a few days married was in M'sian Airlines.Maybe that was many years ago and I found it a normal airline. But on my way back I already took a European flight.Since then we have been up and down in different Airlines.Maybe we just wanted to try other Airlines. Some great as S'pore Airlines,Emirates,Catar,British Airlines,Lufhansa,Air France,KLM..and others.We only had problems once in PIA.There was trouble in the country and London Karachi was not bad but the plane we were given from Karachi to KL was anything but a plane and the service on board better not to mention. As we've been hearing nothing good about M'sian Airlines lately and we have to go there this next year we're deciding to take Turkish Airlines or Saudia Airlines as they have improved a lot.I've seen your video flying Saudia and it seems alright.The only problem we have to travel first to Madrid while Turkish leaves from Málaga (where we live.He prefered that city than Madrid)
By the way I wasn't at all satisfied when we flew Air France .A couple of disgusting happenings on board that maybe I'll tell you another day.
Hope you continue with your great videos because they are helpful for travellers.Take care and stay safe.💕
I used to fly Malaysian Airlines on that route back in the days when they used the 747. Most staff were nice, but some were rude. The pilots were very friendly.
Nice classic interior with a lot of wood & leather. What rifle is that? Cannot see it too well. A Mauser?
Well, I agree actually. I remembered asking for direction at the KL airport from a Malaysian Airline stewardess. I was polite, and yet she felt she needs to be rude at me and pointing half-assed at "whatever" direction. A stewardess from South Korean airline saw it happened and came to help me, super nice and super helpful. She even apologized for that person's behavior, even though they're not from the same company. Never forget.
K
Malaysial disgusting lol
Nah it's the ninja headgear them bitches wear cutting off circulation to the brain (which is unnaturally tiny and underdeveloped in the first place). Hence the propensity for cuntishness.
Thank you for your review Josh. I was going to book Malaysian airlines for my January holiday but not anymore with this level of customer service. I would rather pay extra and enjoy my flight. Booked with Qatar Airlines instead :)
Qatar is nr 1, good choice
Agreed love QA
u cant blame me all
Qatar worst ever airline
@@rhettshipley4593 not even close.
3 things learned
1. Don’t fly Malaysian Airlines
2. Do research on airlines
3.DON’T POST THINGS WHILE ON THE PLANE CAUSE THEY WILL BE DICKS TO YOU
Thanks for the info!
Things do transit to other airline:
1. Do fly Garuda Indonesia or Singapore Airlines, or can with Thai Airways
2. Must buy for pure but can for cheap
3. Landing also good
4. HOW MALAYSIAN PEOPLE PREFER AIRASIA THAN MALAYSIA AIRLINES BECAUSE TICKET MUCH CHEAP.
5. enjoy flight to heaven
@@ruifong 6. Enrol in an English course :)
@@Zico20 agree
m999 ironic that you say that because you didn’t bother to spell enroll correctly lol
@@志瑜杨 ironic you say that because you didn't put ' . ' at the end of your sentences. Like this. And this. 💀
Last time I flew Malaysian Airlines, I flew from KL to Perth Australia a few years ago, 20. minutes after the meal service, a kid in the same row as me shouted out loud "Mum, I can feel a worm crawling out my bottom". I'm serious. Everyone in the cabin stopped eating !
sounds like perth to me 🤣
Sounds like a horrible flight, but your talk about the CEO makes no sense at all....
He doesn't have time to talk about it, he is not in charge of the customer experience, he likely doesn't respond to your email either, his actual email will not be public. Talking about this issue, the CEO is the worst person to talk to, and unless you met him face to face, you never had a conversation with the CEO.... he is in charge of all the macro stuff, not micro management like this.
Your view of that part is a plain misconception.
U r intelligent
he wants attention! worst customer!
Every paying customer has a right to be pampered within legit means. So service providers live up to it or lose your biz. This new age. No longer patron way like as tho you are monopoly? Fly SIA
@@petemorbius3936
Shut up
@@kiss2278 make me!
I'm a malaysian, i agree on what you said.
Really but as such? Had had?
This is typical malaysian attitude.
Sorry for the experience, Josh! You made the right decision by bringing up this situation. Unfortunately, there are people still thinks 'Silent treatment" is the best way forward. However, please understand that NOT all of the Malaysia Airlines crews behave as such. Thank you for the feedback and I hope Malaysia Airlines are working to resolve this issue!
Thats rude
they already resolved it (apologized and refunded), this guy is unreasonable to post this video online.
@@Hm-cd2wj he has the right just because Malaysian don't have right to voice out doesn't mean the whole world can't.. the world doesn't revolve around Malaysia dude..
@@mosemanavan so you think he has the right to post this video to defame the Airlines reputation causing loss of trust of their customer, making the people doubt their services and loss of potential profits? what is the point of compensation then? he took the compensation already and after that he goes around shaming the airlines, you think it's ok? and it's his right? lollllll, the world doesn't revolve around him!!!
Basri Basri you’re right, the world doesn’t revolve around him, so he is free to share his personal experience online. How people react to his experience is another issue altogether.
Thanks for sharing your experience: I have to fly to KL next year and now I know which airline NOT to take.
Why bother flying with malaysia airlines when you can transit to Singapore and fly with Singapore Airlines which is the number 1 airline in 2018 or to Indonesia and fly with Garuda Indonesia which is the number 9 airline in 2018. It is better to add couple of hours to your flight than feeling harassed the entire flight.
EL4M true tho
EL4M Singapore Airlines being #1?
@@huskythedinosaur1592 yeah in 2018 based on skytrax website
EL4M Maybe in customer service but I base it off in Safety...
Not everyone is a millionaire buddy
If he did this in North Korea...we’d never know what happened to him.
Seriously. Wait till you get off the plane before you post
@array s 4 hours shut the fuck up I was delayed for over 12.
Kxloux just tagging ya to remind ya to read the replies above 👀
I had the exact same thought. I do undeestand the frustration the anger and completely helplessness. But it's never a good idea to do the review on the go or rather when you are sitting on a airplane
@@blueari3108 I don't think he's "Gatekeeping", I think he's just pointing out that having a breakdown over a 4 hour delay seems a bit much.
@@mirinae6579 "suffer".....seriously? They were delayed at an airline, and you're talking about "suffering"?! Jfc
I got overbooked on a Malaysia flight ( so where about 20 others) on the way to Auckland form London. I was overbooked on the return journey and my father was also overbooked on the journey to Auckland as well as the return journey
Serves you right for not flying Singapore Airlines. I’m originally from Malaysia and would avoid them with almost as much vigour as I’d avoid JetStar. Quite frankly, I rather walk than fly JetStar.
Malaysian Airlines: Malaysian hospitality starts with us
Malaysian hospitality: Am I a joke to you?
Only malaysian get this hahahaahah
What the... the wouldn‘t serve you anymore? How unprofessional!!!!! Especially on a long a** flight. 🤬
RUDE
Salty ppl lol
@@reconunit644 salty? Do you pay money to not be served FUCKING WATER on a plane?
8:30 Sounds like a black mirror episode...customers are not allowed to generate legitimate negative press or get silenced lol.
Just flew MH004 Kul London on 9th Dec 9:05am. Sat on row24 ABC side. Disappointing service from beginning to end. To be honest this is my first economy class long haul flight after 10 years of taking business with various airlines on all other travels, including to London. I was just shocked at how narrow A350 isles and how small seats and small degree recline were. It reminds me of 2 hour flight domestic recline. I was wondering how I would survive the 14 hr journey with such small narrow seat. What made the experience worst was the meal service. During the first meal service, the pilot made an announcement that hot drinks will not be served due to turbulence which wasn't existent. Not the first time I experience this as I also hear the same announcement on domestic flight via MH as well. It's always suspending hot drink service. Oh yes, no meal cards or meal info on board so it's kind of playing dart just get what they offer. Don't even know what kind of drinks they can serve on board. After few hours into the flight, there was another snack service and to my surprise, the sandwich was served cling wrap handed out like that, no plate, no paper plate. Yikes! We have to put the sandwich on the seat tray directly how hygienic is that? Then my little boy asked for some chocolate drink, or hot milo, so we pressed call button and asked for it. We were told by the crew that milo is only available on business! Wow..didn't know milo is that high class, so no options for kiddies at all in economy class except same juice throughout or water. But the fact that the crew mentioned only available on business is sort of implying that we are now in economy so if you want milo please pay for business. DUH! but she managed to get some of my little boy and another cup for another passenger behind us. Overall for 14 hour journey we felt deprived of food and drinks, with so little or no option and variety or snacks. And MH should totally stop serving peanuts on board as some passengers are highly allergic of peanuts. This has been the same practice since inception maybe, and even though times have moved, MH is stuck in old times. I got a knee pain from sitting on that hardly reclinable seat, no foot rest, on 14 hour journey. So not worth the money paid. I would try to avoid MH for long haul next time as the service level has gone down the drains. They could train their crews to be more polite. My husband asked for hot drink and was told to wait as they had only 3 crews working while 3 others were resting. I mean how could this info be communicated to passengers when we only need coffee? Just don't understand what they are trained to do.
I'm Malaysian and I also hate to fly with Malaysia Airlines...so I just take AirAsia low cost airlines with the kindness and carrying cabin crew
You’re right Josh, refund can't just undo the experience you had. :(
My dear friend... THE REFUND means that.... "I don't care about your support as a customer! And I am not hard up of your money and business!!!".... "Now here is YOUR MONEY take it back!!!"...
And that's what it means.
This is so sad... The airline could have easily remedied the situation but instead kept pouring gasoline to the flame.
@@annoyedsabahan
Most definitely.
@@annoyedsabahan we need to stop.live in denial. Malaysia airlines is horrible in service for years. Whatever conspiracy theory or another side of story cant change this fact. Wake up
@@shinokay what a lie. I've been flying with MAS but they're fine. I've had worse experience with other airlines.
@@GeorgiaAndrea MAS quality of customer service has definitely deteriorated over the years, some sectors worse than others. I believe that happens with other airlines as well. For some, this is just a job and people do get burned out by them.
About 35 years ago I boarded a flight from Tokyo to Kuala Lumpur. Also, in that flight the cabin crew were unfriendly and sullen. Particularly there was a male cabin crew member who was very morose and rude for no reason. When I meet such ill mannered and rude people, I do not get annoyed but sympathize with them for their difficult childhood with parents who could not teach them good manners and politeness. I used to take at least 6 flights every year all round the world till I retired. I never complaint about that person. Nor did I take Malaysian Airlines ever since. Anyhow it is very unfortunate to see that even after so many decades MAS couldn't select polite people with good backgrounds for their cabin staff or train them accordingly.
Wow! This can and should be used for customer service training and demonstrate to large companies that a few bad apples can undo the good work of everybody else. The attitude of the crew is the biggest determining factor of whether a flight is a good or a bad experience (even when some physical things go wrong) and it amazes me that airlines don't do more to genuinely engage with their crews and get them to understand this. Hopefully this is the wake up call that MH - and other airlines - need.
Big Fan!
Then how do you often get apprpval from airlines and managed to film it peacefully?
I don’t always get approval, only from airlines which are strict with filming onboard. Usually I just rock up also in order to make the experience as authentic as possible. However I never ran into a single issue... maybe with LOT I did, they didn’t like to be filmed.
@@JoshCahill Oh I See!! Try Singapore Airlines next time just flew with them from Singapore to New York during the 18 hour the crew seemed to be passionate and very hospitable despite the long duration. Top notch service that sure you wont be disappointed
DennisBunnik Travels It appears that the captain went off the rails or failed to actually speak to the customer.
I'm malaysian and i feel bad for what you had experienced with the malaysia airline. I hope they can improve their hospitality and attitude so that no one have to experience the same thing
When I was flying back from London to Houston with united airlines. I had a broken screen and the crew upgraded my economic seat to premium economic seat.
YOUGBARE Aloys I’m surprised u weren’t pulled off the flight
We flew Malaysian 🇲🇾 on a long flight ✈️ to London from Perth Australia 🇦🇺 during the start of the flight we fell asleep when we woke up realised that the meals were dished out cut long story short they served us but but with rudeness I'll never fly with Malaysian Airlines again no matter how cheap they are thanks for this Josh I'm a subscriber to you today 😊
Flew with them recently. I'll vouch for that. Very unfriendly crew. Just gonna tap on your shoulder while u are taking a nap and ask "what drinks do u want?" in a very unfriendly tone. Such a shame MAS.
Philippine Airlines does it much better. FAs are truly friendly and approachable
Thanks for sharing, I’ve never been on Malaysian airlines and after watching this video I will never ever fly on Malaysian Airlines
Spend your money somewhere else.
I don't think it'll be an option soon anyways. They're probably gonna go bankrupt, from what I've heard at least
Nikola Jokic nope government revived it
*just finished airline review vid*
*knock knock*
“THIS IS THE FOUNDER OF MALAYSIA AIRLINES! You send message?”
LOL LMAO
im so sorry..im from malaysia... i never been in plane before...why did they treat you so bad🙌🏻💗💗
Thanks Josh for this honest review and how you explain your own experience!
That's why I always fly Singapore Airlines or Philippine Airlines from LAX. Your reviews are amazing. I just subscribed.
@@itsnando20 🤦
i bet u dont take air asia at all s8nce singapore airlines is the best in the world...lol
Philippine Airlines indeed 💕
I flew with Malaysia Airlines yesterday and had similar experience. I flew back from Siem Reap. The food that they served from Siem Reap was hideous, not edible almost. The take off process wasn't the smoothest, I was sick for the entire flight due to the take off.
I don't think I want to fly with them again. No matter how cheap it is, I will just choose different airlines.
Okay don...noted
Diamlah cina indon...pegi kau berambus ke tiongkok sana..
You were sick due to the take off?? I'm not sure if that's even possible lmao. You can have bad landings but take offs? If you're hit by turbulence right after take off you can't do anything about it...
@@acikmion5763 hai malingsial
@@acikmion5763 perasaan dia bukan orang indo deh Bambang...
Malaysian airlines: “The true feeling of Malaysian hospitality”
Josh: “Hold my horses”