Well it’s her job a hotel worker. What did you expect ? She gets paid for it, remember there is no customer service without customers and they are always right. She should get off tiktok and do her job. Hope she is fired tho.
That country is not ok, why such thing like upgrade if you didn't like something you yourself have chosen even exist? And also allowing any number of people instead of selling more rooms lol. there gotta be always set number of guest per room
@@MigattenoBlakae hahahahaha thanks I'm pretty sure the jokes been made before I did hahaha ahh I hope there comes a day when customer service gets good respect
This is why all of these places should have security. I'm a security officer at a hotel and I cant tell you how many times my mere presence and stare has shut people like this up. They dont need to know that I basically have no actual authority lol, the uniform is enough for most people.
The suggestion of authority is often enough to get people to stop, like having a fake security camera that doesn't store or record data installed at your front door. Just the suggestion that they are being observed is enough to get most would-be thieves to move on to someone else.
Truuuueeee Also a human scarecrow for work. Although people get upset when the only thing I can tell them is to call the cops unless it's on the part of the property I cover. Then I can call the cops.
The way he gets angry at the hotel guest for “not minding his own business” when he was trying to provide a solution 100% proves the guy was trying to scam the hotel.
He isn't providing a solution. He is just stating the facts. He is probably waiting in the line for 10mins for this guy's scam attempt. His family might be waiting for check-in but this scammer won't finish what he is trying to pull off. At this point yes it's their business aswell.
yeah fr my family has four people in it and my mom and dad would sleep on the queen/king bed and my brother and i would sleep on the pullout couch. it's not ideal but it's not that hard to just deal with it idk 🤷♀️
This one hit close to home for me. You see this scam *OFTEN* as a front desk agent. Your best friend is learning the phrase, "When you book with a third party, there's nothing I can do. It's why I always encourage guests to book direct with us."
I remember a time where a customer was being ridiculously abrasive. It got to the point where a manager asked them to leave. They complained saying “are you just going to leave a customer unsatisfied?!” And basically in unison all the staff said “yes”.
Amazing. Just learnt recently that the saying "the customer is always right" is in fact "the customer is always right, in terms of taste". Huge difference. A little fun fact. Have a nice one.
Reminds me of my time in retail. Had a sad excuse of a terrible customer give me the same question after 15 min arguing over a sale that ended a week prior. Told him that "I'm not leaving a customer unsatisfied, because I'm not helping one at the moment."
@@PeasantForADay Going along with this, it's basically an old adage saying the customer defines the market essentially, not that they're always correct. If you run a fruit stand selling watermelon and pineapple but customers daily are asking for cherries and oranges, you adapt to the market. It doesn't mean that you give shit away for free because an entitled prick is asking for free shit. But that's what entitled customers think the adage means.
“Customer is always right” has just gone wayyyyy too far. Gotten to a point where realistically explaining a situation to a customer and letting them make their own life decisions is considered bad service
@@Devdraco it’s supposed to mean the customer is always right as in they’re the customer so we need to keep them happy. It’s gotten to the point where it’s made some customers completely unreasonable and actually believe that they’re right when they’re being absolutely absurd lol
@@chancethegamer979 yeah it gives customers this sense of power that they can anything or say anything because they know the worker will always try to be nice to them or give them what they wat because the worker might be afraid of losing their job. Its the most stupid thing ever and all it does is give some people a bigger ego
I worked at a hotel for 6 years, the amount of people who kicked and screamed their way to discounts, comped rooms, or upgrades is staggering. What’s more staggering is the fact that unfortunately it works more often than not. Kudos to her for not bending backwards for this behavior.
That's just how working with the public is, it feels like. When I worked in fast food, it was like that, they'd scream and stamp their feet and usually get their way, cause it's just easier than dealing with jerks like this, I suppose.
i worked in costumer support (on the phone) and they told me if the customer starts screaming or swearing at me it's 100% my right to hang up on them. it should be the same in face to face service as well - if they cause issues you should have the right to cancel their reservation (or deny service or whatever) just like in the video.
@@MrUssy101 You're trolling, right? How are you even watching Charlie's videos, he talks a lot about how anyone that works with customers should be respected because of how hellish it can be (this situation for example)
@@humzachudhary2056 Exactly. I'm 21, my mother has ALWAYS been a Karen to customer service staff, and I've distanced myself from that. This goes on un-filmed constantly.
I can't keep myself composed, when customer thinks of snapping on me when fault lays on their own actions I pull the take it or leave card in the form of a bouncers aura.
Honestly, huge props to the women for handling the situation so well. She explained the situation clearly, gave the man the exact options he has available to him, and remained calm throughout it all.
Well it’s her job a hotel worker. What did you expect ? She gets paid for it, remember there is no customer service without customers and they are always right. She should get off tiktok and do her job. Hope she is fired tho.
@@MrUssy101 her job is actually to provide customer service. Not cater to and coddle a grown man trying to scam his way into a bigger room because he’s cheap and can’t sleep on a pull out couch
@@Dremsal he didnt do any of that, but he did threaten other hotel guests and spit all over their floors so if I were in her situation, I probably would've expected it to escalate further
Well it’s her job a hotel worker. What did you expect ? She gets paid for it, remember there is no customer service without customers and they are always right. She should get off tiktok and do her job. Hope she is fired tho.
@@MrUssy101 you are actually insane if you think that SHE was in the wrong in this situation. She did everything right with what she had, the guy was just being stupid and rude.
I used to work at Chiptole and an old lady came three days in a row complaining about the food being too spicy and we had to unfortunately refund her 75% eaten bowl every day. On the fourth day we noticed her and knew what she was up to, so we decided to make her special batch of pico with no jalapeños so she wouldn’t complain that even our mildest salsa was still to spicy. Sure enough she ate over half her bowl and came back to the counter to ask for a refund. I explained to her that we made her a batch with such little spice and that we couldn’t possibly make is any less spicy without giving her unmarinated chicken. She kept doing the same thing in the video and asking me “what am I supposed to do?” I was young and dumb and I told her “ma’am if you do not like spicy food please don’t go to a food place named after a pepper” she left called cooperate and our district manager had a good laugh and told us to never speak to a guest like that again.
Oh my gosh, that is wild. I worked customer service over the summers while in school to earn some extra money, and I had some of the most irritating encounters. I remember one time I was behind a register taking this lady’s order at a concession stand. I was pretty new, so I was also a little nervous. This lady comes up and orders a pretzel and a coke. She then proceeds to pause for about 5 seconds just looking at me, so I assume the order is over. I ask, “Will that be all for today?” And she very aggressively says, “NO!” She then orders something else and afterwards pauses for 10 seconds, staring directly at me again. I figured if she was still ordering she would be looking at the menu, but NOOOOO. So I politely ask if she is done with her order again, and she gives me a disappointed look, pauses, and then says, “NO, I will tell you when I am finished.” She continues ordering and pauses once again, so I patiently wait. After a bit, she takes out her wallet and puts it on the table. We just awkwardly stand there for a bit before I ask her if she is ready to pay, to which she responds, “There ya go, buddy.” It took everything in me to not throw food at her 😂
One of my pet peeves is when people say "what do you expect me to do" as if I'm the one placing responsibility onto them and it isn't their job in the first place. This guy exemplifies everything I hate with how he delegates it to the worker who clearly has nothing to do with this
Yeah, same with: "So you are making us sleep in the car" No, The hotel is just a automated process, YOU, are making your kids and wife sleep in the car.
Rofl, right? Like, I dunno, maybe sacrifice. Put your wife and kids in the room you booked and YOU sleep in the car. Or the floor. Sigh, his master plan had them in a room with 2 queen beds. The only difference in the actual room is one bed is larger and the sofa bed is smaller. Probably the same net square footage of bedspread
The guest canceled a room with two queen beds, then booked a room with a king and a sofa, but now he wants the room with two queens instead? I don’t think this dude knows how hotel booking works. The more I hear him talk in the conversation, the more brain cells I can feel myself losing.
@@HotcupofJoe38 What he is doing is not dumb - he is trying to scam the hotel and insinuate that it's their fault and they should give him the bigger room, for the price of the smaller one.....
This girl is such an attention seeking actress. Why was she posting this online and think she is being so kind and gentle. It’s your JOB, STOP filming without customer’s consent!!! Really hope she is fired.
He was not expecting her to stay that calm and continue to repeat herself I’m very proud of her because it can be hard to keep your composure in a situation like that
I work at a hotel as a front desk agent. These situations happen more often than you think. The reason that this scam would work is that upgrading someone to a better room for free is that the hotel chain would rather lose a couple bucks than risk getting a bad review. It backfired on this guy because they were sold out and the hotel being full allowed the front desk agent to basically tell them to fuck off.
Believe it or not, at where I work, this is one of the easier scenarios that we deal with. At some point, we have to tell them "we don't have that room available since you canceled the reservation that had that room, now we're sold out, so you can take the one you reserved, or go somewhere else."
@@cwolf208 I'm aware, just saying that we as hotel agents have no choice but to tell guests what they don't want to hear only at some point, we draw the line with being cordial when they start acting stupid
It takes a lot to not. I work at a bank and people have this kind of entitlement on a regular basis. Had people ask for several thousand dollars at a bank and then yell at me when I tell them we don’t have that available for them. Also had some people yell at me before I can even ask to see if we can accommodate their request and then the answer becomes an immediate no because its not my fault they didn’t call to see if we have 15,000 to give to them. There have even been people angry wanting close their account out because they had no ID for their transaction and its hilarious because we need that ID to close it out. I have only made an exception for that once and it was because they were very well known. Everyone should get a little customer service experience
You learn it after a while in retail. You give them a look of complete neutrality, you give them nothing but the facts. It doesn't matter what they do or destroy until they try to injure someone(namely you). Then its fair game, and incredibly satisfying. The cops are useless(except as a threat), if you want to bleed to death in a retail chain, thats on you.
@@LostShipMate as an additional note. When a customer gets a little too riled up, calling in the manager or security if you have it to escort them is useful. Additional specific places the threat of police is much higher such as a bank for example. I did actually make claims of “do we need to call the police” once but nothing came of it thankfully... people get crazy and it can be hard to tell what is anger and what is “I’m about to shoot you” its 99.9% just anger but you can never be too careful.
@@nickrogers3624 Sadly my old workplace doesn't have a security guard, and telling them you will call the police doesn't work on meth heads trying to scam the store for their next hit(at least 2 or 3 times a week). We just kept a length of pipe behind the counter, it was brandished a few times. Strangely every fast food joint/ retail store I worked at seemed to have something similar.
@weakest_baki_enjoyer sorry, but giving names is a big no no. Never do that for a customer service job. It can ruin lives and even if it doesn’t its a breach of privacy.
I was a hotel receptionist for 4 months and shit like this happened wayyy too often. Entitled and ridiculous people demanding rooms that aren't available, starting arguements just for upgrades and even "What do you expect me to do?" sounds way too familiar that it's creepy. Even though it was a short period of time (only 4 months!) I've seen and experienced the worst.
Like what do they expect YOU to do. That's the real question. Take rooms from other people? I mean seriously I want to see someone ask them what they expect.
Hotel receptionist is actually my dream job. I've been applying for months. I managed to get an interview but they didn't hire me. Seems like they only hire women 99% of the time. Clear discrimination.
As a hotel clerk myself, i guarantee he thought he was going to get his ass kissed and get the best suite they have. He booked 3rd party not only because its cheaper but also makes the whole process even more difficult. I bet this dude downed 4 beers before coming to the front desk to get that "liquid courage"
@@awiseman9882 most of the time on a sold out night, the rooms on booking arent going to be as good as a rate as we do, we want to sell the room and sell out. If the room is 259 plus tax, we usually can work that down to 199 or even 179 if we really need to sell it, you also coming to us with a better attitude would have also helped. Many a times this happens, they book on a 3rd party site to make it more confusing. In the video they are talking about 2 separate reservations, yet hes treats them as thought they're the same, which they are not because one was a direct booking and the other 3rd party which cant be refunded directly, and the hotel is sold out anyway. He knew he booked a room with 1 king and a pullout, yet wanted to complain about his own booking. If he kept his original reservation, they have been able to work with the front desk to get a cheaper rate at arrival. Instead, hes requesting a room at a rate he did not agree with on the 3rd party, so you arent getting that room under that specific reservation, and the rooms are sold anyway, he has no right to rooms already booked for arrival.
"what do you expect me to do?" isn't quite as common as "I want to speak to a manager" but it's definitely close. I hear it whenever customers don't want to admit their planning skills are garbage.
I used to work at a small family-owned bakery in my home village, the best thing about working there was that if a customer was rude, we were 100% allowed to shut them down and yell at them if need be. There was an unspoken rule to try to avoid doing that, but we were never required to be the customers' punching bags.
most of the time yes, the people were lovely. We did get the occasional schizo or karen come in, though. I remember once this lady wanted to buy some bread that we had sold out of that day (it was evening) and instead of leaving after we told her we'd sold out, she tried for like 10 minutes to convince us to sell her the very very stale decorative bread..
@Mëïstër Ëmm luckily most small towns that is the case. However in small towns that are just off a main highway like mine, we are often used as a pit stop for travelers, truckers, and others that are just passing through quickly and sometimes they can get wild with the things they do. You’ll just be standing there with your jaw on the floor thinking “is this even real life right now?” 😂🤦🏻♀️. I have no clue what goes through some people’s minds that justifies their behavior because it’s so out of hand.
Shout out to the guy who stepped in. When you are the person dealing with the NPC, it is always a lifesaver when someone respectfully interjects to show the NPC how wild they're being.
I know it off topic but I am French and each time I hear him say NPC I am wondering what that mean exactly can’t find the definition on google so it will be really cool if you can explain to me what that mean ☺️☺️☺️thank you greeting from 🍁 🇨🇦
@@r0caphyle NPC comes from the term Non Player Character in videogames, meaning characters you can interact with that are just controlled by the computer. Because of this, these characters often have very limited dialogue and are just generally pretty shallow. Applying this term to real life people just means someone who is acting irrationally or entitled/self centered, especially someone who isn't understanding a simple concept and keeps trying the same rebuttal, somewhat like a pre programed character would.
@@r0caphyle Basically means "non-playable character" in a video game. So an "npc" in real life is someone who is completely mindless and usually does something extremely stupid and predictable.
@@r0caphyle "NPC" Is a small insult, it is used to refer to someone as a "Non Player Character", which typically appears in video games. They shout at you and have random interactions. In this context, they are basically calling them a soulless robot that exists to cause problems.
I get secondhand embarassment from my mum asking hotel staff about stuff we actually paid for. I can't imagine how awkward the guys family must be feeling seeing this happen
the wife prob just saw it so often that now she is deffo just ignoring and trying to stay sane. The kids are actually gonna hate it, even little kids understand bullshitery.
I had a similar experience with a lady in a grocery store. We didn’t have the specific type of chicken she wanted, I kindly explained what her alternative options were and she constantly repeated “what am I supposed to do now?” With an exasperated look on her face. Eventually I said “you’re an adult woman, I’m sure you’re capable of figuring it out in your own.” Some people just want to bitch and make you feel bad and some just want free shit by making a big stink about some nonsense.
Idk that strikes me as someone who may have some sort of obsessive problem. I deal with that myself. But I could probably think of "there are other stores in the area"
lol Same story but instead of chicken it was an older lady's exact brand of eye drops we didnt have (and i didnt have the guts to call her out like that either lol)
I'm autistic and really struggle with having to change plans and stuff, but like... there's no reason to take that out on other people. I don't throw a fit when a brand I use is out of stock, I just go look for it somewhere else or go on without whatever I was supposed to get. Even if it feels like or *is* a big deal, there's no reason to be a dick about it to someone who's just doing their job
Props to her for canceling the reservation holy shit. As a front desk worker at a hotel holy shit my heart goes out to her. Taking notes tbh, she handled it so well
A grown man asking a young woman what he's supposed to do for his family. How about man up and figure it out dude. She has a lot more patience than I would have.
Well thats why you dont work in a hotel Youre not allowd to lash out in that job. Of course it depend on the hotel but in 90% of the hotels you need to stay nice or the guy even win Your manager can be your best friend or your worst enemy. is one lash out rlly worth it?
@@sonicartzldesignerclan5763 No that's not why I don't work at a hotel.. I don't work at a hotel because it sounds like a horrible menial job and I chose to do something better with my life.
@@baxill23 " I choose to do better with my life " Well what a disrespect for every hard worker out there like this girl. Nobody forces you but like you said you dont have the patience like her That mean you cant even work there Like i said lash out and that guy gets what he wants in the end. And you proply lose the job.
@@sonicartzldesignerclan5763 Better for me, for my life. I'm not the arbiter of what is good or bad or better for anyone else. I respect anybody who's doing something for their self. I work hard everyday outdoors in the heat and in the cold so I'm not disrespecting hard work. If it came off that way it wasn't meant to. I'm speaking only for myself. And personally, I would never work in a hotel or any service industry.
So let me get this straight: He booked the right room for his family. He cancelled that booking He booked a room less suited to his family through a third party company He doesn't like the room It's her fault. And they say chivalry is dead.
What I don’t get is, the fuck was wrong with the king suite anyway, not only did it come with a king sized bed, but also a pull out couch That’s more than enough for a family of four, hell, coming from a Hispanic family, I can say that we can manage to stuff more than 6 people in a king suite
@@HonduranMegatron he wanted the first room but for the lesser priced of the second room. he was trying to create an error in the booking system between the hotel and the third party app that would end with him getting a free upgrade or complimentary room. it did not work.
And he couldn't give it up because that would be too embarrassing in front of his wife. He simply cannot allow her to feel any form of superiority over him, due to him making a mistake. That would mean his manipulative gas lighting control over her would slip, and he'd risk being left all alone to obsess over hotel room prices
that woman handled that spectacularly, absolutely no suggestions on her end on what he and his family should be doing, no aggravation, just stating what the facts were, over and over. she did not try to push the man away until another customer involved himself, and the man got aggressive with that customer. pretty impressive fr, i know i couldn't handle that situation so calmly.
Well it’s her job a hotel worker. What did you expect ? She gets paid for it, remember there is no customer service without customers and they are always right. She should get off tiktok and do her job. Hope she is fired tho.
I think he lied to his wife and she thinks they accidentally booked them a king when it’s supposed to be two queens but he canceled it cause he was cheap. Obviously 4 people can fit in that room. It really bothers me that he was trying to get someone else’s room and treated her like this. She was extremely professional.
She handled this professionally. She was just waiting for him to get out of line to cancel the reservation, and get him out of her hair. Good on the random third guy for stepping in and facilitating that.
She is only being nice cause she was filming it seem sympathies from strangers on tiktok and clearly she successful in her attempt. Hope she is fired for filming without customer consent
I work in the hospitality industry and have experienced this alot. You just stand your ground, repeat the options that they have, and maintain your cool. The girl was doing amazing and can confidently manage the rooms department.
it's the same deal in taking phone calls for customer service. she handled it the same way I would have handled a phone call. actually if I had the ability to cancel people's reservation I would have been a bit more heavy handed. usually that got them to get in line or fuck off real quick. I go "oh so you want to cancel? I can handle that real quick *click click*" and they're like "NO WAIT"
Well it’s her job a hotel worker. What did you expect ? She gets paid for it, remember there is no customer service without customers and they are always right. She should get off tiktok and do her job. Hope she is fired tho.
@@chacharoni9638 yeah I use to work in CS, had to get out of it for my sanity. It's hard dealing with idiots like the customer in the vid everyday and be expected to smile and bend over backwards for them.
I just find it funny that the dude was really standing there, spitting on the floor of a hotel lobby. Guy probably thinks he's some badass outlaw, but he probably looks like Bryan Silva and drives an Ecoboost Mustang.
As someone who works in the hotel industry, she did a wonderful job handling him! He likely didn't ask for a manager because he knew he was full of shit and thought he could intimidate a young woman. It unfortunately happens way too often.
Maintenance at one for a good couple years. We luckily didnt get D bags like this to often. But when we did, boy were they comical. Just the lowest most selfish people ever.
Knowing this brand, there probably wasnt a manager on site. In the evening, there is usually only one staff member on the clock and thats the front desk clerk.
As a former front desk supervisor it’s sad how many people I’ve trained and have to tell them don’t let anyone intimidate and bully you. Cause the SECOND the absolute second you show uncertainty or worry they dig even harder which is so sad cause you see the sweetest souls turn jaded.
A little kindness goes a long way. One time i was at an airport trying to catch a flight 1 day early on standby because there was a snowstorm coming the next day. When the flight was full everyone on standby walked around frustrated. One man walked up to the counter screaming at the desk attendant saying he paid for a flight blah blah blah and walked off all heated. I walked up to the counter and said something along the lines of im so sorry for his behavior, that was totally uncalled for. I understand theres nothing you can do i just need to confirm for my boss that there is no availability on the next flight. She then worked a little computer magic, handed me a confirmed seat ticket, and said, "Have a great evening." That angry gentlemen did not get on the next flight either but i sure did.
I love how he doesn’t even think to ask for 2 foldable mattresses/beds for his kids (assuming his kids actually exist). A decent amount of hotels have those available and will bring them to the room if the person who reserved it asks for them. Instead, he decided that the best course of action was to throw a temper-tantrum to try and get a better room for a lower price. Also, this is one of the rare instances where Charlie isn’t wearing a white shirt, and I wasn’t expecting it.
Idk how he didn’t process that the kids can’t sleep on the couch together presuming the adults are a couple or cool with sleeping on the bed together. If not just one kid and one adult on the bed and on the couch pull out
Considering he thought that If he quickly cancelled his double Queen suite, and booked a cheaper King room with a 3rd party, there would be an error/pause in the system. And that would then make it still show he had the Queen, it’s not surprising.
Yeah! When I was looking for a room for my company (2 singles, 1 couple) and I just asked the hotel in advance if they could bring us some foldable beds. They agreed and we simply booked a room with 1 king bed + told the staff to bring us the additional beds. Since we took care of everything in advance, it was not a problem. Also usually every hotel tells right away how many ppl can fit in the room and how exactly could they do it (like they mention if someone going to have to say on a couch). I’m pretty sure this dude was just trying to do some weird and dumb scam.
I don't even understand why he is so upset and doing the extreme. Saying "what do you expect me to do" and "you want us to sleep in our car" like can't they just sleep on the floor, it ain't that bad lmao
Used to work at one. I loved it at first but it soured towards the end. Dealing with an overbooked hotel from 3rd party sites was a nightmare. And some of the complaints made me question my faith in humanity. "The room was too clean." That's actually what someone told me during checkout
I worked as a Front Desk Clerk 20 years ago, and we got our memes via fax, lol. My favorite was a list called "I'm a Front Desk Clerk" and it literally said what Charlie did: "Yes, I'm lying to you when I say that we have no rooms available!". My favorite was: "I'm a Front Desk Clerk and it's no problem for me to install a helicopter landing pad for you while I bring you 4 rollaway beds and 3 extra towels!", lol!😂 Be nice to desk clerks, y'all!✌
Such a bad employee. She didn’t go through birth certificates, federal documents, and medical records since the early 80’s to the late 2010’s to find out every last detail about this man and his family for the room.
She is a customer service she should ensure customers are happy. She wouldn’t have a job without them. Hope she is fired for putting her bad acting skills on social media.
@@MrUssy101 LMAO absolutely not. She told him what she could do, what, is she supposed to buy him a hotel room at a different hotel? She did her job perfectly, your comment makes you sound entitled jsyk
what makes this absolutely halarious is growing up in a middle class home, one king and a pullout is what my family of 4 slept on every time we went to a hotel
Props to her for remaining calm throughout that. Then when Mr Karen actually threatened that bystander that was waiting in line watching this debacle, that gave her the perfect reason to get him out of there. Amazing and I feel so bad for those kids having a failure of a father like that.
these people had parents that acted like that and those kids will probably act the same, kinds tend to be influenced by parents like this seeing it happen all the time as they grow they feel this is normal behavior in general and act the same.
Ideally the internet will have raised his kids to be decent (seeing as hes obviously too busy wasting customer service workers time to actually associate with his children)
@@thecanadakid7622 Nah, they might not be lost to the abyss just yet. My dad was like this when I was a kid. I was mortified and always apologized to the receptionists for him. It's genuinely one of the most embarassing things to be a kid and witness your parents be mindless assholes, unfortunately forced to tag along, now known as an extension of their leeching existence.
My dad pays huge respect to essential workers and I always wanna follow his footsteps. Like the pizza delivery guy who was literally burning and thirsty under the heat of the sun. When my order arrived, I offered him two bottles of cold water and a tip. He was almost tearing up for his gratefulness
the original phrase was actually "the customer is always right in matters of taste," meaning that you should sell things people want to buy and stop selling things they don't😭😭
I hate these customers, talking to them makes your face all hot and really screws up the rest of your night because they act like you did something wrong and its your fault so you second guess yourself for days afterward wondering if you did something wrong.
I used to be a supervisor at Walmart, I always had to explain how to not get angry with customers and just imagine them singing “shawtys like a melody” in your head to make yourself smile. However, I had an associate come up to me saying “hey can you help me out with this guy” and I went over to see what was up, and it was a ~55 year old man throwing a fit because we didn’t have pickled beets. He told me, before I introduced myself, that he knew how to do my job better than I did because he knew exactly how we all hide everything in the back. I said very calmly “sir I’ve seen every item come into the building for 2 years now, if we had pickled beets they’d be in your cart by now.” And then walked away. As soon as I got out of the aisle I accidentally let out my anger and yelled “ASSHOLE!”. They gave me shit for that for a while.
People like this scar you for life honestly. I worked in cutomer service long enough to know the world is full of miserable idiots looking for nothing but a free handout. They have no remorse for treating employees like slaves on a daily basis. It's honestly sad how employees are required to put up with this shit. You should have the option to walk away and not deal with more than 10 seconds of his bullshit.
As a hotel overnight front desk agent, third party booking is absolutely the worst. I can't tell you how many times over the last four years in this industry I've been faced with this exact situation. She handled this exactly how she should have, but unfortunately won't receive any gratitude beyond 'good job' because there's plenty more assholes just like this coming right through the door. Just another day in paradise.
I heard years ago that hotels hate the third party booking and prefer if you book straight with them because it is cheaper for the customer (usually) and more direct to the hotel. I merely use third party sites to find hotels in the area, and contact them directly if I can. I hate when people speak down to customer service workers, as if their job isn't worth doing. I think I have only complained twice in my life, and those were extreme circumstances where the person failed to do their job through fault of their own. But, this young woman literally did nothing wrong. And I willing to beat that idiot complains about other people being entitled.
as a hotel overnight front desk agent, the problem is with people booking the rooms not the third parties. CLC guests are the worst. And this woman engaged far too long and was honestly being far to accommodating. She needed to just outright state in no uncertain terms "This is the reservation you made, we have no other availability tonight, you're only options are take the room as is, or cancel your reservation and leave." Her trying to be accommodating and treating the costumer like an adult is ironically what was escalating the situation
I never knew how much people wine and complain at hotels until I started working night audit some people strat freaking out over nothing or something they screwed up
As someone who worked night audit at a hotel for a long time, I felt this girl’s situation in my soul. This shit happens so often, and is one of the reasons I’m so glad to have a job where I don’t have to appease idiot customers anymore. I want to send that girl so many virtual hugs and good vibes. She handled that shithead very gracefully and should be proud of herself.
She deserves a higher position. She handled this situation so well. She's the perfect definition of calm and collected. At this point I would have thrown a brick at this guy and told him that his problems are not mine, he f*cked up and should deal with it. There are so many insults I would have fed him. Charlie send this guy to South Africa, we'll deal with him easy. We'll make him question his life choices.
This guy stink stank stinks. Meanwhile she's covering everything even while giving him the undue benefit of the doubt, while maintaining a professional demeanor. Yeah, employees are expected to follow certain protocols, but she went even further beyond. Promote already.
I've worked at a hotel front desk for about a year now, and I can't count the number of times this exact thing happens. like, yes, you figured me out, random guy named Jon from butfuck, Kentucky. I had a personal vendetta against you. I hired 100 paid actors to pretend to sell out the entire damn hotel. you caught me.
So you publicly admitting they you are not not doing your job properly , whatever happed to good customer service. Your job exists because of customers like us. Treat us with respect. Shame on you for deceiving us.
This girl is such an attention seeking actress. Why is she posting this online and think she is being so kind and gentle. It’s your JOB, STOP filming without customer’s consent!!! Really hope she is fired.
I just can't understand what part of "pull-out couch" that man wasn't comprehending. Based on his refusal to accept that the room could comfortably sleep 4 people, I definitely agree with Charlie that he was scamming and trying to intimidate his way into a better room for less money. Props to the desk worker for her patience and professionalism, and also shout-out to the other guest who spoke up when he saw how that asshole was mistreating her.
As a former front desk worker, the number of things people do and level of entitlement people have is absolutely insane. I've been yelled at by someone walking into the front desk lobby and reserving a different hotel entirely and being mad that it wasn't the hotel i worked at. And i mean full blown meltdown. It's insane.
As a hotel front desk employee, I relate to this so much. there were some days that were just absolutely miserable because of guests who would scream at me for mistakes THEY made while booking their room. Or the smallest inconvenience would make them go ballistic. I’ve dealt with people just like this way too many times. She handled this perfectly, it can be hard to keep your cool in situations like this. Unfortunately, entitled people don’t like to listen to logic.
I've worked in a big retail store, and I currently work retail pharmacy. I'm always very kind to people with concerns/issues, and if they're kind in return, I'll likely go out of my way to help them in some way. Then when it comes to people calling and instantly presenting an attitude, I do my best to de-escalate the situation. Most of the time they've never made a mistake, so we've wronged them somehow. My favorite part about that is being able to be super blunt with them. My pharmacy manager always has our backs and has banned people from our pharmacy chain for pissing us off. ANYWAY, so long as I had a good boss, I think I would enjoy a change in career paths.... sounds like hospitality work is for me.
Damn hearing y'all stories really made me realise how underappreciated customer service workers are. I have a hard time communicating with regular people let alone dealing with assholes all the time. Thank you all so much for what you do :)
For real. I surprised this is going viral just because I dealt with people like this on a weekly basis as a hotel receptionist. People pull this shit all the time. She handled it better than I would. I would more often than not give them the free upgrade because I sure wasn’t getting paid enough to be yelled at lol
I'm a GM at a hotel and people do this stuff all the time. You have to have a lot of patience to work front desk at a hotel. Kudos to her. I would hire her.
And support her. Nothing is worse than following the guidelines set forth by management and then at the first difficult customer, the manager folds like a crumpled tissue, making you look incompetent and them look like a weak pushover. If your employee is actually wrong, that's fine, but otherwise, managers need to have their employee's back.
When I was young (I think 9ish) my mom, my brother and I went on vacation. As a single mother my mom didn't have a lot of money. We were tired after a long time in the car and wanted to camp somewhere. The camping was closed though. So we had to go somewhere else, maybe sleep in the car. We went to an hotel which was a bit too expensive, but hearing our story and seeing she was a single mom they gave us a room at a lower price. It was a kingsize bed only but more than large enough to sleep in with 3 people. I remember we even got breakfast for free, even though we payed a lot less than the room was supposed to be. I can't help but think nice of hotel staff since then. They generally want to help people. People like this Ahole that kept trying to scam aren't worth their generosity.
Yep, I got a free upgrade when I took my fiancé and dad out of state for a surgery of mine. I was 20 and made a mistake when reserving our room. They were so nice to us.
i was thinking about exactly this, even if the couch bed wasn’t there a king size should be able to fit two adults and two kids. depending on the age of the kids it might be a little bit annoying to them to sleep in bed with their parents, but there shouldn’t really be an issue if it’s just a hotel stay.
Hearing Charlie stand up for this gal, as many others are, is SO refreshing. You start working in customer service and you sometimes start to think that YOU are crazy or you are at fault for how some of these other people behave. But then the moment I'm in the other persons shoes it's obvious. That dude's at fault for sure, but I've had moments like this I've walked away feeling guilty for no reason. It's nice to watch everyone ripping into this guy. So refreshing.
I used to work at a four star hotel as a receptionist (And later as a night auditor) and this type of guest is something I used to have for breakfast. The amount of times I was met with families who tried to scam, squeeze in other family members/friends, and con their way in is baffling. They do the whole "We have kids, what are we supposed to do" and once that doesn't work out they go full ballistic. I've been physically threatened lots of times, but thankfully I was never truly harmed. It was a common occurrence, as crazy as it sounds. Nowadays I work at an airport, and as hectic and chaotic as it gets, it still doesn't beat the insanity of hotels. The crazy idiots I have to deal with for a few hours at the airport are the same crazy fools a poor soul has to deal for days, weeks, and sometimes even months staying at the place you work.
Another one that i've seen happening recently is that third party sites (third parties causing reservation problems? never...) have this weird sorta hotel roulette where you just put in how many guests and the area and it gives you a random room that can sleep your amount of guests at a random hotel in the area, and the guests can never process that we have no control over it and the third party sites charge them separately Nothing makes you quite as inhospitable as working hospitality, and also fuck third party booking sites
"What do you mean what do you expect us to do? She expects you to go fuck yourself" 🤣 Charlie has just perfectly annotated what goes through the mind of every abused service person ever
The abuse hotel employees deal with is ridiculous. And the sad thing is usually management will take the side of the guest since we in the “hospitality” field. I remember one a guest thought it would be funny to fill the entire bathtub up with water after break 3 glass bottles in the tub. It’s a nightmare.
The absolute worst thing is when you go through all this shit just for management to not only take the guests side, but actively reward this behaviour. My management loved to upgrade or refund any guests who harassed staff enough.
Same thing in nursing. If a patient decides to threaten us and get aggressive with us we can’t really fight back. Even if we just push them back and they sustain an injury it could very well be a lawsuit and the hospital would likely much rather sack the nurse instead of pay that kind of money. I’m just a student nurse now but it makes me afraid of my future.
And the pay is not even as good as people think it is... it's no different from working in retail, but I would argue schedules in general are worse Source: I had and still have family working there
I had that happen working retail in highschool every once in a while. I dont remember that exact issues, but I remembee in one instance it was an entire group of women that just started shaming the other customer when they got rude to me. That was one of the best feelings ever, its rare to have someone stand up for you like that
I work at an airport, and my favorite is "why are you checking my bag? you're gonna make me late! My plane is boarding now!" and i'm always like "we don't control when you get here....."
This is the same kind of guy that will leave bad reviews on every possible site he can and call out the “front desk lady” in his little write up. God bless that hero that briefly stepped in. Sounds like the guy was holding up a line and the hero had every right to step in so he can check into the room he reserved already
Yeah my father is this way and growing up my siblings, mom and I would be freaking mortified but there was no reasoning with him. I make damn sure I’m overly friendly to every service worker I encounter because of him.
@@burgerurgerr22 my father did this when we got a worse room than what we paid for in Turkey and it was still embarrassing asf. Kids don't like this type of attention on themselves
Both my brother and my boyfriend work in hotels and people try to pull shit like this all the time. I've heard stories where someone wasn't happy with the room they booked, so she shit on the bed and wiped with the sheets. A grown woman actually did that
@@Shaun_rimuru This happened awhile ago too! Amber copied Shitty Hotel Guest 😂 she can't even be a creative piece of shit (I'm sorry for all the puns hahaha)
how are we supposed to fit 4 people into that room? her honest reply should be "i fail to see how any of that is my problem". Imagine thinking your hotel is required to provide u with a better room just because you deem your room is too small, maybe book a bigger room next time, genius.
That employee was absolutely unflappable, they were awesome. That 'guest' tried to bully and BS the wrong person. I also love the random person chiming in - Like dude, come on, you got two beds for four people and the place is booked.
Charlie, as a front desk agent I thank you for showing us some attention and respect. And to all my fellow front desk agents and hotel workers, keep doing what you do best.
The hotels I work at have one central reservations for three properties to help alleviate some of what the desk has to deal with since they are face to face. It’s much easier on them to say “oh here is the number for central reservations they book the rooms” and have the guest go outside and scream at us on the phone instead. It’s easier on us because we can just let them go and then explain the situation without them being able to see if we are flustered and then feeding off of it
That was a perfect example of professionalism. Calm, informative and helpful. I also applaud the third guy, not coming in as a rescue, but as back up and support, if things escalated. She had the situation under control, it's just nice to know someone else is there as support
I worked many years as customer support and tech support. Dealing with people like this takes its toll on you and you go home feeling like shit. At the end of the day I got tired of feeling abused and ended up quitting many jobs because it felt like I was their personal punching bag.
Honestly, this employee doesn’t just need a raise, she needs a whole promotion. Clearly exceeds expectations for customer service. The way she kept her composure after the guy started spitting on the floor is wild.
@@philip-andrewsciamonte8801 haha wtf thats just stupid . she could've said its not my business/not her job to a lot of his questions . but she chose to be informative ,helpful and respectful
Depending on when this was, she could have called the cops on him for that. Spitting in public is no joke in a COVID world. People got charged for licking stuff at supermarkets, spitting on the floor isn't THAT far off.
Respect to the bystander that tried to tell him that the room could easily fit 4 people before getting shut down. He tried his best.
Well it’s her job a hotel worker. What did you expect ? She gets paid for it, remember there is no customer service without customers and they are always right. She should get off tiktok and do her job. Hope she is fired tho.
@@MrUssy101 Stfu, how is this her fault? and how is this customer right? i would love to see you in this situation
@@lachlanboland8973 Its just bait, no one is that stupid.
@@lachlanboland8973 but he's a troll so 🤷🏾♀️
@@MrUssy101 customers arent always right. Thats not how the saying goes either. Customers are usually the dumbests mofos around
As a hotel manager I can say this girl should be proud. She kept calm stated the facts and didn't let him intimidate her. well done
She looks like a woman to me...
I love that I’m watching this while working as front desk at my hotel 😂
Exactly. She only got mad when the guy started harassing other patrons that were just trying to help. An amazing person and employee all around
@@succulentravioli954 I've never seen such a square ravioli
@@mecha7667 Would you say its succulent?
"She expects you to go fuck yourself" is literary genius and what every customer service worker thinks in the back of their heads
That country is not ok, why such thing like upgrade if you didn't like something you yourself have chosen even exist?
And also allowing any number of people instead of selling more rooms lol. there gotta be always set number of guest per room
I expect the guy to make better decisions in the future
oh its much further forward in my mind
@@ayf_ there is, people just lie. I worked at a hotel for a year. People either lie or just don’t pay attention and blame the worker
Unfortunately, people are this fucking stupid and entitled all the time. I can't tell how many times I've seen this shit happen.
A king sized bed and a pullout couch is absolutely big enough for four people especially when two of them are children
at least 3 people in that family are children 😆
lmaooooo@@chrisc9794
They're a severely inbred family and he has to keep his children from banging.
@@chrisc9794 ooooh shit that was a good burn
@@MigattenoBlakae hahahahaha thanks I'm pretty sure the jokes been made before I did hahaha ahh I hope there comes a day when customer service gets good respect
this lady needs a raise ASAP. Professional af in the presence of this sea monster
She should stop seeking sympathy., get off tiktok and do her job that us customers are paying for. Hope she is fired.
@@MrUssy101 Youre definitely trolling
@@MrUssy101 down bad lmao. Trolling in every comment. Go do something productive lol
@@MrUssy101 🧸Show us on this bear where the bad lady hurt you
@@MrUssy101 The customer is not always right
Seeing Charlie in a tank top is probably rarer than finding a Shiny Pokémon.
I made a super hiIarious video about parents crying over their deceased kid because l make better content lol!!😂🤣
Jesus bots already
damn bro, these bots are qucik as hell
Most original UA-cam comment
It's a Shiny Charlie
This is why all of these places should have security. I'm a security officer at a hotel and I cant tell you how many times my mere presence and stare has shut people like this up. They dont need to know that I basically have no actual authority lol, the uniform is enough for most people.
The suggestion of authority is often enough to get people to stop, like having a fake security camera that doesn't store or record data installed at your front door. Just the suggestion that they are being observed is enough to get most would-be thieves to move on to someone else.
@@Shonen_Hero I don't have ADT but I have an ADT sign in my yard lol
@@Jay_Frank Where do you live? Asking for a friend... 😂
Truuuueeee
Also a human scarecrow for work. Although people get upset when the only thing I can tell them is to call the cops unless it's on the part of the property I cover. Then I can call the cops.
@@hockeylance36 LOL!
bro thinks this is the krusty towers "we shall never deny a guest even the most ridiculous request" 💀💀
The way he gets angry at the hotel guest for “not minding his own business” when he was trying to provide a solution 100% proves the guy was trying to scam the hotel.
don't forget, the guy was trying to get into other guests business by asking about who hasn't checked in yet
Not necessarily, but it sure as hell proves he is 100% a P.O.S. if it wasn't obvious by then.
@Patrick39 doubt
@Patrick39 Better at being fatherless?
He isn't providing a solution. He is just stating the facts. He is probably waiting in the line for 10mins for this guy's scam attempt. His family might be waiting for check-in but this scammer won't finish what he is trying to pull off. At this point yes it's their business aswell.
Charlies ability to shape shift by simply changing a shirt is mind boggling.
That man in the video is definitely not charlie white
@@Dimitri29 are you a figment of my imagination?
Slowly but surely, Charlie will evolve into Johnny Silverhand.
He's like, totally hot.
Off topic… but am I the only one who finds Charlie extremely attractive, I feel like no one addresses how good looking he is😭😭😊😊❤️❤️
"it has a king sized bed and a pullout"
"what? do you want us to sleep in our car??"
yes, sanity at its finest
Sleep in the car ...💀💀💀
@@jcc3333 I've slept in my car at work. In fact it is quite pleasant.
@@Bookspine5 4 people sleeping in a small car isnt pleasant, i cann tell you that
@@tdb517 yeah me and 2 other friends had to do that during a music festival bc we couldn’t afford a hotel. Most excruciating experience of our lives
yeah fr my family has four people in it and my mom and dad would sleep on the queen/king bed and my brother and i would sleep on the pullout couch. it's not ideal but it's not that hard to just deal with it idk 🤷♀️
This one hit close to home for me. You see this scam *OFTEN* as a front desk agent. Your best friend is learning the phrase, "When you book with a third party, there's nothing I can do. It's why I always encourage guests to book direct with us."
This girl deserves an award, a raise, and a vacation.
she needs a double king bed room
and the king bed with pullout couch
@@monkeoncrack you beat me to it!
Dont we all
she is awesome.
I remember a time where a customer was being ridiculously abrasive. It got to the point where a manager asked them to leave. They complained saying “are you just going to leave a customer unsatisfied?!” And basically in unison all the staff said “yes”.
Amazing.
Just learnt recently that the saying "the customer is always right" is in fact "the customer is always right, in terms of taste". Huge difference. A little fun fact.
Have a nice one.
👏👏👏👏👏👏👏👏🤯
Reminds me of my time in retail. Had a sad excuse of a terrible customer give me the same question after 15 min arguing over a sale that ended a week prior. Told him that "I'm not leaving a customer unsatisfied, because I'm not helping one at the moment."
@@PeasantForADay Going along with this, it's basically an old adage saying the customer defines the market essentially, not that they're always correct. If you run a fruit stand selling watermelon and pineapple but customers daily are asking for cherries and oranges, you adapt to the market. It doesn't mean that you give shit away for free because an entitled prick is asking for free shit. But that's what entitled customers think the adage means.
@@chasegreen1145 I know. I was just spreading a fun fact.
“Customer is always right” has just gone wayyyyy too far. Gotten to a point where realistically explaining a situation to a customer and letting them make their own life decisions is considered bad service
the customer is only always right in terms of taste
@@Devdraco it’s supposed to mean the customer is always right as in they’re the customer so we need to keep them happy. It’s gotten to the point where it’s made some customers completely unreasonable and actually believe that they’re right when they’re being absolutely absurd lol
@@chancethegamer979 yeah it gives customers this sense of power that they can anything or say anything because they know the worker will always try to be nice to them or give them what they wat because the worker might be afraid of losing their job. Its the most stupid thing ever and all it does is give some people a bigger ego
Realistically, the customer is not always right. Businesses have the right to refuse service to people for a reason.
The customer is almost never right and most of the time they don't even know what they want.
I absolutely LOVE when he tries his "intimating stare" and she stares right directly in his soul!
*intimidating
Intimating would be if you're trying to have sexy time with her.
She makes a great poker player.
“soul“
I worked at a hotel for 6 years, the amount of people who kicked and screamed their way to discounts, comped rooms, or upgrades is staggering. What’s more staggering is the fact that unfortunately it works more often than not. Kudos to her for not bending backwards for this behavior.
Not that she could anyways 😢
That's just how working with the public is, it feels like. When I worked in fast food, it was like that, they'd scream and stamp their feet and usually get their way, cause it's just easier than dealing with jerks like this, I suppose.
Well to be fair you sometimes get super shit rooms and a change is pretty fair imo.
i worked in costumer support (on the phone) and they told me if the customer starts screaming or swearing at me it's 100% my right to hang up on them. it should be the same in face to face service as well - if they cause issues you should have the right to cancel their reservation (or deny service or whatever) just like in the video.
and then you have people that makes videos on youtube about asking discounts at places
This worker deserves a raise, she handled the situation very well. She stayed calm and firm while still doing her best to deescalate.
@@MrUssy101 How is she seeking sympathy?
@@MrUssy101 hey we found the asshole customer
@@MrUssy101 You're trolling, right?
How are you even watching Charlie's videos, he talks a lot about how anyone that works with customers should be respected because of how hellish it can be (this situation for example)
@@krimmAnims if you look at this user's other replies you can see it's a troll account. report it and leave it be.
@@MrUssy101 ok low life
Props to the girl for being composed and taking care of the situation. People are getting worse to most employees.
No its just getting recorded now
I couldn't have, man, I'd start sassing him and make it worse lmao. I couldn't work that job if dealing with those people is part of it.
tbh it is just because everyone is becoming more and more entitled. Children, teens, and adults
@@humzachudhary2056 Exactly. I'm 21, my mother has ALWAYS been a Karen to customer service staff, and I've distanced myself from that. This goes on un-filmed constantly.
I can't keep myself composed, when customer thinks of snapping on me when fault lays on their own actions I pull the take it or leave card in the form of a bouncers aura.
Him: “Why don’t you just sit tight for a second”
Hero: “I will I’ll be here til 11”
That response is amazing
"I'm literally paid to deal with children like you"
Absolute Chad response
vvvvvvvvvvvvvvvvvvvovvvvo
vo
vvvvvvv
Honestly, huge props to the women for handling the situation so well. She explained the situation clearly, gave the man the exact options he has available to him, and remained calm throughout it all.
DONT READ MY USERNAME
Well it’s her job a hotel worker. What did you expect ? She gets paid for it, remember there is no customer service without customers and they are always right. She should get off tiktok and do her job. Hope she is fired tho.
@@dontreadmyprofilepicture270 *proceeds to read it*
@@MrUssy101 her job is actually to provide customer service. Not cater to and coddle a grown man trying to scam his way into a bigger room because he’s cheap and can’t sleep on a pull out couch
Bro thinks he's tough talking on UA-cam 😭 if you ever see me in the streets you better run because I don't play no games
That girl is a saint. How anyone could stay calm in that situation is beyond incredible. Huge Kudos to her!
to be fair, the guy wasnt yelling or completely pushing her. although it is surprising she didnt completely give up on him tbh
fr I probably would've had an anxiety attack just out of sheer confusion from witnessing this man's stupidity
@@Dremsal he didnt do any of that, but he did threaten other hotel guests and spit all over their floors so if I were in her situation, I probably would've expected it to escalate further
stop simping
@@dambigfoot6844 tfw you’re so delusional that you think complementing a woman over anything is simping.
This woman dealt with him so politely and tried so hard to help him, and he was throwing everything she did back in her face.
Well it’s her job a hotel worker. What did you expect ? She gets paid for it, remember there is no customer service without customers and they are always right. She should get off tiktok and do her job. Hope she is fired tho.
@@MrUssy101 you are actually insane if you think that SHE was in the wrong in this situation. She did everything right with what she had, the guy was just being stupid and rude.
Lmao dude was just hoping to get the room he got for free something free out of it. What a f’n tool 😂😂
Nvm, realized that guy is a troll that stalks Charlie's Channel
@ᙏɾ Uടടყ ಠ ͜ ಠ bait
I used to work at Chiptole and an old lady came three days in a row complaining about the food being too spicy and we had to unfortunately refund her 75% eaten bowl every day. On the fourth day we noticed her and knew what she was up to, so we decided to make her special batch of pico with no jalapeños so she wouldn’t complain that even our mildest salsa was still to spicy. Sure enough she ate over half her bowl and came back to the counter to ask for a refund. I explained to her that we made her a batch with such little spice and that we couldn’t possibly make is any less spicy without giving her unmarinated chicken. She kept doing the same thing in the video and asking me “what am I supposed to do?” I was young and dumb and I told her “ma’am if you do not like spicy food please don’t go to a food place named after a pepper” she left called cooperate and our district manager had a good laugh and told us to never speak to a guest like that again.
"ma’am if you do not like spicy food please don’t go to a food place named after a pepper”
HAHAHA
Oh my gosh, that is wild. I worked customer service over the summers while in school to earn some extra money, and I had some of the most irritating encounters. I remember one time I was behind a register taking this lady’s order at a concession stand. I was pretty new, so I was also a little nervous. This lady comes up and orders a pretzel and a coke. She then proceeds to pause for about 5 seconds just looking at me, so I assume the order is over. I ask, “Will that be all for today?” And she very aggressively says, “NO!” She then orders something else and afterwards pauses for 10 seconds, staring directly at me again. I figured if she was still ordering she would be looking at the menu, but NOOOOO. So I politely ask if she is done with her order again, and she gives me a disappointed look, pauses, and then says, “NO, I will tell you when I am finished.” She continues ordering and pauses once again, so I patiently wait. After a bit, she takes out her wallet and puts it on the table. We just awkwardly stand there for a bit before I ask her if she is ready to pay, to which she responds, “There ya go, buddy.” It took everything in me to not throw food at her 😂
One of my pet peeves is when people say "what do you expect me to do" as if I'm the one placing responsibility onto them and it isn't their job in the first place. This guy exemplifies everything I hate with how he delegates it to the worker who clearly has nothing to do with this
@Nonaya Bidness but here it isn't the case. He already booked a room and he's asking for another
This happens to me literally every day
Yeah, same with: "So you are making us sleep in the car"
No, The hotel is just a automated process, YOU, are making your kids and wife sleep in the car.
Rofl, right?
Like, I dunno, maybe sacrifice. Put your wife and kids in the room you booked and YOU sleep in the car. Or the floor.
Sigh, his master plan had them in a room with 2 queen beds. The only difference in the actual room is one bed is larger and the sofa bed is smaller. Probably the same net square footage of bedspread
@Nonaya Bidness they have to keep how many rooms available per room booked "Just in case"?? clearly you're clueless
The guest canceled a room with two queen beds, then booked a room with a king and a sofa, but now he wants the room with two queens instead? I don’t think this dude knows how hotel booking works. The more I hear him talk in the conversation, the more brain cells I can feel myself losing.
You'd be surprised how dumb Hotel Guests really are
Bro thinks he's tough talking on UA-cam 😭 if you ever see me in the streets you better run because I don't play no games😭
Nahh he's trying to scam them... for a 2 bed for the price of one. I get this ALL the time.
@@HotcupofJoe38 What he is doing is not dumb - he is trying to scam the hotel and insinuate that it's their fault and they should give him the bigger room, for the price of the smaller one.....
@@cl1cka that is dumb. He lost the room and had nowhere to stay. Pretty dumb. Scamming is dumb.
Charlie has decided to grace us all with a glimpse at his monstrous biceps
Nothing better
Ratio + k-pop better 🤓🤓
Cue the pathetic comments about peoples deceased relatives
This girl is such an attention seeking actress. Why was she posting this online and think she is being so kind and gentle.
It’s your JOB, STOP filming without customer’s consent!!! Really hope she is fired.
I’m glad he’s in a bless mood today
He was not expecting her to stay that calm and continue to repeat herself I’m very proud of her because it can be hard to keep your composure in a situation like that
I work at a hotel as a front desk agent. These situations happen more often than you think. The reason that this scam would work is that upgrading someone to a better room for free is that the hotel chain would rather lose a couple bucks than risk getting a bad review. It backfired on this guy because they were sold out and the hotel being full allowed the front desk agent to basically tell them to fuck off.
It happens constantly, and third parties suck too
Believe it or not, at where I work, this is one of the easier scenarios that we deal with. At some point, we have to tell them "we don't have that room available since you canceled the reservation that had that room, now we're sold out, so you can take the one you reserved, or go somewhere else."
@@ryanashford718 She did that, didn't work.
@@cwolf208 I'm aware, just saying that we as hotel agents have no choice but to tell guests what they don't want to hear only at some point, we draw the line with being cordial when they start acting stupid
@@thethe4665 third parties don’t get upgraded. Simple as that they get the room they paid for and that’s it.
I’ve got no idea how she didn’t burst out laughing every time he opened his mouth
It takes a lot to not. I work at a bank and people have this kind of entitlement on a regular basis. Had people ask for several thousand dollars at a bank and then yell at me when I tell them we don’t have that available for them. Also had some people yell at me before I can even ask to see if we can accommodate their request and then the answer becomes an immediate no because its not my fault they didn’t call to see if we have 15,000 to give to them.
There have even been people angry wanting close their account out because they had no ID for their transaction and its hilarious because we need that ID to close it out. I have only made an exception for that once and it was because they were very well known.
Everyone should get a little customer service experience
You learn it after a while in retail. You give them a look of complete neutrality, you give them nothing but the facts. It doesn't matter what they do or destroy until they try to injure someone(namely you). Then its fair game, and incredibly satisfying. The cops are useless(except as a threat), if you want to bleed to death in a retail chain, thats on you.
@@LostShipMate as an additional note. When a customer gets a little too riled up, calling in the manager or security if you have it to escort them is useful. Additional specific places the threat of police is much higher such as a bank for example. I did actually make claims of “do we need to call the police” once but nothing came of it thankfully... people get crazy and it can be hard to tell what is anger and what is “I’m about to shoot you” its 99.9% just anger but you can never be too careful.
@@nickrogers3624 Sadly my old workplace doesn't have a security guard, and telling them you will call the police doesn't work on meth heads trying to scam the store for their next hit(at least 2 or 3 times a week).
We just kept a length of pipe behind the counter, it was brandished a few times. Strangely every fast food joint/ retail store I worked at seemed to have something similar.
@weakest_baki_enjoyer sorry, but giving names is a big no no. Never do that for a customer service job. It can ruin lives and even if it doesn’t its a breach of privacy.
She handled that VERY well. She’s gonna accomplish great things when she’s older
Like OF
I agree. Good wishes to her and her community, seriously. I case it needs to be mentioned, screw the haters!!
Hahaha @@iim4xii129
@@iim4xii129 you would like that wouldnt you
How this guy managed to have a child not once, BUT TWICE, is beyond me
Its not that hard apparently
coulda been twins
If he acts like that, imagine the spouse, even worse yet, hopefully the kids aren't just mini shitheads
He was just too dumb to use a condom and maybe blamed the doctor for it.
The thing people like that do best is breed.
I was a hotel receptionist for 4 months and shit like this happened wayyy too often. Entitled and ridiculous people demanding rooms that aren't available, starting arguements just for upgrades and even "What do you expect me to do?" sounds way too familiar that it's creepy. Even though it was a short period of time (only 4 months!) I've seen and experienced the worst.
How did you make it past day 2?
Like what do they expect YOU to do. That's the real question. Take rooms from other people? I mean seriously I want to see someone ask them what they expect.
@@Barkyfortress they do not realize housekeepers are people and rooms just magically appear ready before their very eyes lol.
All kinds of hospitality have this. It is pretty sad to see.
Hotel receptionist is actually my dream job. I've been applying for months. I managed to get an interview but they didn't hire me. Seems like they only hire women 99% of the time. Clear discrimination.
As a hotel clerk myself, i guarantee he thought he was going to get his ass kissed and get the best suite they have. He booked 3rd party not only because its cheaper but also makes the whole process even more difficult. I bet this dude downed 4 beers before coming to the front desk to get that "liquid courage"
I work night audit people try this shot ALL THE TIME
He only booked third party because it’s cheaper, not because it makes the process more difficult. I mean why would he, what would he get from that?
@@awiseman9882 It makes lying easier because it's harder for them to verify information.
@@awiseman9882 most of the time on a sold out night, the rooms on booking arent going to be as good as a rate as we do, we want to sell the room and sell out. If the room is 259 plus tax, we usually can work that down to 199 or even 179 if we really need to sell it, you also coming to us with a better attitude would have also helped. Many a times this happens, they book on a 3rd party site to make it more confusing. In the video they are talking about 2 separate reservations, yet hes treats them as thought they're the same, which they are not because one was a direct booking and the other 3rd party which cant be refunded directly, and the hotel is sold out anyway. He knew he booked a room with 1 king and a pullout, yet wanted to complain about his own booking. If he kept his original reservation, they have been able to work with the front desk to get a cheaper rate at arrival. Instead, hes requesting a room at a rate he did not agree with on the 3rd party, so you arent getting that room under that specific reservation, and the rooms are sold anyway, he has no right to rooms already booked for arrival.
@@Magabes_ exactly. We cant refund or discount or even change 3rd party reservation room types. Its agaisnt policy
"what do you expect me to do?" isn't quite as common as "I want to speak to a manager" but it's definitely close. I hear it whenever customers don't want to admit their planning skills are garbage.
I used to work at a small family-owned bakery in my home village, the best thing about working there was that if a customer was rude, we were 100% allowed to shut them down and yell at them if need be. There was an unspoken rule to try to avoid doing that, but we were never required to be the customers' punching bags.
most of the time yes, the people were lovely. We did get the occasional schizo or karen come in, though. I remember once this lady wanted to buy some bread that we had sold out of that day (it was evening) and instead of leaving after we told her we'd sold out, she tried for like 10 minutes to convince us to sell her the very very stale decorative bread..
@@numberonesnarkfan why didn't y'all have her sign a waiver and then sold it to her???? Don't you know the customer's always right? Lol
Thats awesome. Here in my younger years managers take the side of abusive customers and award them withnfree items for their douchbaggery
@Mëïstër Ëmm luckily most small towns that is the case. However in small towns that are just off a main highway like mine, we are often used as a pit stop for travelers, truckers, and others that are just passing through quickly and sometimes they can get wild with the things they do. You’ll just be standing there with your jaw on the floor thinking “is this even real life right now?” 😂🤦🏻♀️. I have no clue what goes through some people’s minds that justifies their behavior because it’s so out of hand.
“The customer is always right.” Like f they are!
Shout out to the guy who stepped in. When you are the person dealing with the NPC, it is always a lifesaver when someone respectfully interjects to show the NPC how wild they're being.
I know it off topic but I am French and each time I hear him say NPC I am wondering what that mean exactly can’t find the definition on google so it will be really cool if you can explain to me what that mean ☺️☺️☺️thank you greeting from 🍁 🇨🇦
@@r0caphyle It basically means someone who is not conscious or self aware in the least.
@@r0caphyle NPC comes from the term Non Player Character in videogames, meaning characters you can interact with that are just controlled by the computer. Because of this, these characters often have very limited dialogue and are just generally pretty shallow.
Applying this term to real life people just means someone who is acting irrationally or entitled/self centered, especially someone who isn't understanding a simple concept and keeps trying the same rebuttal, somewhat like a pre programed character would.
@@r0caphyle Basically means "non-playable character" in a video game. So an "npc" in real life is someone who is completely mindless and usually does something extremely stupid and predictable.
@@r0caphyle "NPC" Is a small insult, it is used to refer to someone as a "Non Player Character", which typically appears in video games. They shout at you and have random interactions. In this context, they are basically calling them a soulless robot that exists to cause problems.
I get secondhand embarassment from my mum asking hotel staff about stuff we actually paid for. I can't imagine how awkward the guys family must be feeling seeing this happen
I’m having trouble watching these clips I get so much embarrassment
@YeaMan nah it ain’t
They're probably used to it and are just the next generation spawn of over-entitled d0uchebags.
I guarantee this is a daily occurrence with this guy. They are probably used to it by now.
the wife prob just saw it so often that now she is deffo just ignoring and trying to stay sane. The kids are actually gonna hate it, even little kids understand bullshitery.
I have a lot of respect for the lady, she stayed so calm throughout the whole thing
I had a similar experience with a lady in a grocery store.
We didn’t have the specific type of chicken she wanted, I kindly explained what her alternative options were and she constantly repeated “what am I supposed to do now?” With an exasperated look on her face.
Eventually I said “you’re an adult woman, I’m sure you’re capable of figuring it out in your own.”
Some people just want to bitch and make you feel bad and some just want free shit by making a big stink about some nonsense.
Fellow cashier here. It’s honestly depressing to see how mad grown adults will get over the smallest things.
@@fishbowlliz it gets even worse during the holidays
Idk that strikes me as someone who may have some sort of obsessive problem. I deal with that myself. But I could probably think of "there are other stores in the area"
lol Same story but instead of chicken it was an older lady's exact brand of eye drops we didnt have (and i didnt have the guts to call her out like that either lol)
I'm autistic and really struggle with having to change plans and stuff, but like... there's no reason to take that out on other people. I don't throw a fit when a brand I use is out of stock, I just go look for it somewhere else or go on without whatever I was supposed to get. Even if it feels like or *is* a big deal, there's no reason to be a dick about it to someone who's just doing their job
How can charlie be so calm when he's destroying our perceptions of reality with all these new styles
Ong
Just wait until crop top Charlie drops next year. It's a secret release, I have insider info on it.
dolce stil nuovo, amirite
Props to her for canceling the reservation holy shit. As a front desk worker at a hotel holy shit my heart goes out to her. Taking notes tbh, she handled it so well
She needs to be fired for that.
@@GoatzombieBubba she's within her right to refuse service to a customer who is behaving abusively
@@GoatzombieBubba lmao douche bag alert
@@GoatzombieBubba your name is Aaron you already lost at life 💀
@@GoatzombieBubba Your name is Aaron and you have a cross for a pfp. Really, your opinion is just not worth listening to.
A grown man asking a young woman what he's supposed to do for his family. How about man up and figure it out dude. She has a lot more patience than I would have.
Well thats why you dont work in a hotel
Youre not allowd to lash out in that job.
Of course it depend on the hotel but in 90% of the hotels you need to stay nice or the guy even win
Your manager can be your best friend or your worst enemy.
is one lash out rlly worth it?
@@sonicartzldesignerclan5763 No that's not why I don't work at a hotel.. I don't work at a hotel because it sounds like a horrible menial job and I chose to do something better with my life.
@@baxill23 " I choose to do better with my life "
Well what a disrespect for every hard worker out there like this girl.
Nobody forces you but like you said you dont have the patience like her
That mean you cant even work there
Like i said lash out and that guy gets what he wants in the end.
And you proply lose the job.
@@sonicartzldesignerclan5763 Better for me, for my life. I'm not the arbiter of what is good or bad or better for anyone else. I respect anybody who's doing something for their self. I work hard everyday outdoors in the heat and in the cold so I'm not disrespecting hard work. If it came off that way it wasn't meant to. I'm speaking only for myself. And personally, I would never work in a hotel or any service industry.
This isn't about 'being a man', this is about not being a fucking child
So let me get this straight:
He booked the right room for his family.
He cancelled that booking
He booked a room less suited to his family through a third party company
He doesn't like the room
It's her fault.
And they say chivalry is dead.
@jameszacknehring787 But has every other room checked in.
What I don’t get is, the fuck was wrong with the king suite anyway, not only did it come with a king sized bed, but also a pull out couch
That’s more than enough for a family of four, hell, coming from a Hispanic family, I can say that we can manage to stuff more than 6 people in a king suite
@@HonduranMegatron he wanted the first room but for the lesser priced of the second room. he was trying to create an error in the booking system between the hotel and the third party app that would end with him getting a free upgrade or complimentary room. it did not work.
@jameszacknehring787they can’t really understand stupid so can you blame them?
And he couldn't give it up because that would be too embarrassing in front of his wife. He simply cannot allow her to feel any form of superiority over him, due to him making a mistake. That would mean his manipulative gas lighting control over her would slip, and he'd risk being left all alone to obsess over hotel room prices
that woman handled that spectacularly, absolutely no suggestions on her end on what he and his family should be doing, no aggravation, just stating what the facts were, over and over. she did not try to push the man away until another customer involved himself, and the man got aggressive with that customer. pretty impressive fr, i know i couldn't handle that situation so calmly.
i agree
Well it’s her job a hotel worker. What did you expect ? She gets paid for it, remember there is no customer service without customers and they are always right. She should get off tiktok and do her job. Hope she is fired tho.
she should have thrown him tf out when he started spitting or even being aggressive to that other guy but I get she might have been alone
@@MrUssy101 found the service worker abuser.
@@MrUssy101 bad bait
I think he lied to his wife and she thinks they accidentally booked them a king when it’s supposed to be two queens but he canceled it cause he was cheap. Obviously 4 people can fit in that room.
It really bothers me that he was trying to get someone else’s room and treated her like this. She was extremely professional.
Makes you wonder how many people in your life are like this and you have no idea because you keep only getting their version of the story...
She handled this professionally. She was just waiting for him to get out of line to cancel the reservation, and get him out of her hair. Good on the random third guy for stepping in and facilitating that.
@YeaMan ok.
Sad part is since she was filming it means stuff like that happens often lmao
She is only being nice cause she was filming it seem sympathies from strangers on tiktok and clearly she successful in her attempt. Hope she is fired for filming without customer consent
@@MrUssy101 your privilege is showing my guy
She didn't reveal his personal info. Plus, how is she supposed to prove that she didn't do anything wrong?
I work in the hospitality industry and have experienced this alot. You just stand your ground, repeat the options that they have, and maintain your cool. The girl was doing amazing and can confidently manage the rooms department.
yeah respect to her. If it was me I probably would've lost it. Can't stand people like the dude in the tiktok
it's the same deal in taking phone calls for customer service. she handled it the same way I would have handled a phone call. actually if I had the ability to cancel people's reservation I would have been a bit more heavy handed. usually that got them to get in line or fuck off real quick. I go "oh so you want to cancel? I can handle that real quick *click click*" and they're like "NO WAIT"
Well it’s her job a hotel worker. What did you expect ? She gets paid for it, remember there is no customer service without customers and they are always right. She should get off tiktok and do her job. Hope she is fired tho.
@@chacharoni9638 yeah I use to work in CS, had to get out of it for my sanity. It's hard dealing with idiots like the customer in the vid everyday and be expected to smile and bend over backwards for them.
@@MrUssy101 Poor quality bait
The floor spitting combined with the intimidation stare is what really convinced me that Charlie’s scam theory is correct.
I worked hotels in a downtown area and the security there would have escorted him and his family out if he was spitting on the marble floor.
*Dont_Read_My_Names* 😐
.......
Dude I would have absolutely not hesitated to call the police for that if I was in her shoes
I just find it funny that the dude was really standing there, spitting on the floor of a hotel lobby. Guy probably thinks he's some badass outlaw, but he probably looks like Bryan Silva and drives an Ecoboost Mustang.
As a security guard for a collection of hotels, I can 100 percent say this goes on very often.
she might be the most talented human at customer service ive ever seen
the patience of a saint
Lady needs a metal for this.
Literally. She's like a monk. Even when she's telling the story she's calm
I love her voice.
Definitely deserves a raise
“How did you think 4 people would fit in that room?” Sir, you booked the room.
As someone who works in the hotel industry, she did a wonderful job handling him! He likely didn't ask for a manager because he knew he was full of shit and thought he could intimidate a young woman. It unfortunately happens way too often.
i totally agree. i worked as a hostess in my early teens and people would be so nasty thinking it would scare us into getting what he wants
Maintenance at one for a good couple years. We luckily didnt get D bags like this to often. But when we did, boy were they comical. Just the lowest most selfish people ever.
Knowing this brand, there probably wasnt a manager on site. In the evening, there is usually only one staff member on the clock and thats the front desk clerk.
As a former front desk supervisor it’s sad how many people I’ve trained and have to tell them don’t let anyone intimidate and bully you. Cause the SECOND the absolute second you show uncertainty or worry they dig even harder which is so sad cause you see the sweetest souls turn jaded.
Yeah I would have lost my shit and told him to fuck off. Been in customer service way too long and lost all my patience lol
A little kindness goes a long way. One time i was at an airport trying to catch a flight 1 day early on standby because there was a snowstorm coming the next day. When the flight was full everyone on standby walked around frustrated. One man walked up to the counter screaming at the desk attendant saying he paid for a flight blah blah blah and walked off all heated. I walked up to the counter and said something along the lines of im so sorry for his behavior, that was totally uncalled for. I understand theres nothing you can do i just need to confirm for my boss that there is no availability on the next flight. She then worked a little computer magic, handed me a confirmed seat ticket, and said, "Have a great evening." That angry gentlemen did not get on the next flight either but i sure did.
I love how he doesn’t even think to ask for 2 foldable mattresses/beds for his kids (assuming his kids actually exist). A decent amount of hotels have those available and will bring them to the room if the person who reserved it asks for them.
Instead, he decided that the best course of action was to throw a temper-tantrum to try and get a better room for a lower price.
Also, this is one of the rare instances where Charlie isn’t wearing a white shirt, and I wasn’t expecting it.
Idk how he didn’t process that the kids can’t sleep on the couch together presuming the adults are a couple or cool with sleeping on the bed together. If not just one kid and one adult on the bed and on the couch pull out
Considering he thought that If he quickly cancelled his double Queen suite, and booked a cheaper King room with a 3rd party, there would be an error/pause in the system. And that would then make it still show he had the Queen, it’s not surprising.
Yeah! When I was looking for a room for my company (2 singles, 1 couple) and I just asked the hotel in advance if they could bring us some foldable beds. They agreed and we simply booked a room with 1 king bed + told the staff to bring us the additional beds. Since we took care of everything in advance, it was not a problem. Also usually every hotel tells right away how many ppl can fit in the room and how exactly could they do it (like they mention if someone going to have to say on a couch). I’m pretty sure this dude was just trying to do some weird and dumb scam.
I don't even understand why he is so upset and doing the extreme. Saying "what do you expect me to do" and "you want us to sleep in our car" like can't they just sleep on the floor, it ain't that bad lmao
Not only was he not wearing a white Tshirt BUT he was wearing a black tank top with a logo! I don't know how to handle this life anymore!
As someone who works as a hotel receptionist, this is pretty much a daily thing for us and she did such a good job keeping her composure!
Used to work at one. I loved it at first but it soured towards the end. Dealing with an overbooked hotel from 3rd party sites was a nightmare.
And some of the complaints made me question my faith in humanity.
"The room was too clean."
That's actually what someone told me during checkout
Man people got to chill tf out sorry you have to go through that
Holy shit you’re a trooper dude
I worked as a Front Desk Clerk 20 years ago, and we got our memes via fax, lol. My favorite was a list called "I'm a Front Desk Clerk" and it literally said what Charlie did: "Yes, I'm lying to you when I say that we have no rooms available!". My favorite was: "I'm a Front Desk Clerk and it's no problem for me to install a helicopter landing pad for you while I bring you 4 rollaway beds and 3 extra towels!", lol!😂 Be nice to desk clerks, y'all!✌
As someone who lives at a hotel the reception steals my mail: it goes both ways I guess 😂😩
Such a bad employee. She didn’t go through birth certificates, federal documents, and medical records since the early 80’s to the late 2010’s to find out every last detail about this man and his family for the room.
You forgot tax returns from 1990s to present (assuming he actually pays taxes).
@@TheSilentWalkerz I can’t believe she didn’t do research on his ancestors from the 14th century, so unprofessional
She is a customer service she should ensure customers are happy. She wouldn’t have a job without them. Hope she is fired for putting her bad acting skills on social media.
@@RealBrizz she could’ve geologically dug up the bones of the first ever human-like entity to carry the same dna
@@MrUssy101 LMAO absolutely not. She told him what she could do, what, is she supposed to buy him a hotel room at a different hotel? She did her job perfectly, your comment makes you sound entitled jsyk
what makes this absolutely halarious is growing up in a middle class home, one king and a pullout is what my family of 4 slept on every time we went to a hotel
Kamala, is that you?
He keeps putting it on her like she booked the room 😂
right? and acts like she should be able to kick someone else out of their room
Props to her for remaining calm throughout that. Then when Mr Karen actually threatened that bystander that was waiting in line watching this debacle, that gave her the perfect reason to get him out of there. Amazing and I feel so bad for those kids having a failure of a father like that.
He ain't no karen, he's a daren.
@@Avaitor_YT nah, definitely a karen
How bout a Kevin
@@akariaTXreaper Daren.
Kudos to this girl for how much she kept her calm during this encounter, I most definitely wouldn't have lasted a minute before losing it
simp alert
I'd be laughing hysterically*
I worked at customer service for a few years and I gotta admit, that you simply don't give a fuck anymore after some time.
I simply pull out my gun after 3 minutes of this
@@nerio1227 yup
This girl is far more patient than I would ever be
As a retail worker I want to say I and many other workers appreciate that guy who stepped in to defend the worker those people are the best
Who cares serena no one cares
@@Ck-py9oi bro just give up and be happy
@@Ck-py9oi go work on yourself man
@@Ck-py9oi honey you commented lol and you seemly keep doing it on multiple other vids…you care
@@Ck-py9oi You're such a sad sight
Bruh imagine how embarrassed you would be when you see your dad attempt to scam a hotel and try to intimidate some poor girl who’s just doing her job
these people had parents that acted like that and those kids will probably act the same, kinds tend to be influenced by parents like this seeing it happen all the time as they grow they feel this is normal behavior in general and act the same.
Ideally the internet will have raised his kids to be decent (seeing as hes obviously too busy wasting customer service workers time to actually associate with his children)
@@thecanadakid7622 Nah, they might not be lost to the abyss just yet. My dad was like this when I was a kid. I was mortified and always apologized to the receptionists for him. It's genuinely one of the most embarassing things to be a kid and witness your parents be mindless assholes, unfortunately forced to tag along, now known as an extension of their leeching existence.
My dad pays huge respect to essential workers and I always wanna follow his footsteps. Like the pizza delivery guy who was literally burning and thirsty under the heat of the sun. When my order arrived, I offered him two bottles of cold water and a tip. He was almost tearing up for his gratefulness
@@thecanadakid7622 No don't make that assumption. The last thing many people want to be is their parents.
Whoever coined "the customer is always right" legit deserved to be put on a guillotine.
the original phrase was actually "the customer is always right in matters of taste," meaning that you should sell things people want to buy and stop selling things they don't😭😭
@@ChakkyCharizard Well he was still wrong, and deserves a fine.
Amen to this!
@@curtisyue182it's called supply and demand. If people demand something, you supply it and make money
True! This guy should have been shoved out the door after about a minute.
She handled that like an absolute boss
I hate these customers, talking to them makes your face all hot and really screws up the rest of your night because they act like you did something wrong and its your fault so you second guess yourself for days afterward wondering if you did something wrong.
I used to be a supervisor at Walmart, I always had to explain how to not get angry with customers and just imagine them singing “shawtys like a melody” in your head to make yourself smile.
However, I had an associate come up to me saying “hey can you help me out with this guy” and I went over to see what was up, and it was a ~55 year old man throwing a fit because we didn’t have pickled beets. He told me, before I introduced myself, that he knew how to do my job better than I did because he knew exactly how we all hide everything in the back. I said very calmly “sir I’ve seen every item come into the building for 2 years now, if we had pickled beets they’d be in your cart by now.” And then walked away. As soon as I got out of the aisle I accidentally let out my anger and yelled “ASSHOLE!”. They gave me shit for that for a while.
@@swingdog I so get that feeling, especially when you are already clocked out and you got people asking you questions, so annoying and disrespectful.
@swingdog that method is golden. True education
shouldn't second guess but i can see that. it would make you feel uncomfortable thinking about what the possible next plan this psycho stirs up
People like this scar you for life honestly. I worked in cutomer service long enough to know the world is full of miserable idiots looking for nothing but a free handout. They have no remorse for treating employees like slaves on a daily basis. It's honestly sad how employees are required to put up with this shit. You should have the option to walk away and not deal with more than 10 seconds of his bullshit.
As a hotel overnight front desk agent, third party booking is absolutely the worst. I can't tell you how many times over the last four years in this industry I've been faced with this exact situation. She handled this exactly how she should have, but unfortunately won't receive any gratitude beyond 'good job' because there's plenty more assholes just like this coming right through the door. Just another day in paradise.
I'm starting to realize I'm a good hotel costumer, I don't even speak to the employees unless it's absolutely necessary, and I say thank you.
Overnights see a lot of crazy things lol
I heard years ago that hotels hate the third party booking and prefer if you book straight with them because it is cheaper for the customer (usually) and more direct to the hotel.
I merely use third party sites to find hotels in the area, and contact them directly if I can.
I hate when people speak down to customer service workers, as if their job isn't worth doing. I think I have only complained twice in my life, and those were extreme circumstances where the person failed to do their job through fault of their own. But, this young woman literally did nothing wrong. And I willing to beat that idiot complains about other people being entitled.
as a hotel overnight front desk agent, the problem is with people booking the rooms not the third parties. CLC guests are the worst. And this woman engaged far too long and was honestly being far to accommodating. She needed to just outright state in no uncertain terms "This is the reservation you made, we have no other availability tonight, you're only options are take the room as is, or cancel your reservation and leave." Her trying to be accommodating and treating the costumer like an adult is ironically what was escalating the situation
I never knew how much people wine and complain at hotels until I started working night audit some people strat freaking out over nothing or something they screwed up
As someone who worked night audit at a hotel for a long time, I felt this girl’s situation in my soul. This shit happens so often, and is one of the reasons I’m so glad to have a job where I don’t have to appease idiot customers anymore. I want to send that girl so many virtual hugs and good vibes. She handled that shithead very gracefully and should be proud of herself.
After being a night auditor I gave up on customer service jobs altogether. You really see the worst of people working nights in customer service
@Wynn are you serious.
@Wynn my guy it’s the same damn thing
Sameeee I used to work nights all the time and the creatures spawned especially at night time are a whole different species 😂
@@raid_shadow7525 LMAO I was just bout to say that same shit 😂
bro be talking to the police like "nono i ALREADY TRIED harassing the attendant!"
She deserves a higher position. She handled this situation so well. She's the perfect definition of calm and collected. At this point I would have thrown a brick at this guy and told him that his problems are not mine, he f*cked up and should deal with it. There are so many insults I would have fed him. Charlie send this guy to South Africa, we'll deal with him easy. We'll make him question his life choices.
Sadly, this is the norm at many hotels and it sucks :(
what would you do to him, Lieutenant?
You wouldn't do anything, if you wouldn't want to lose your job, that is.
This guy stink stank stinks. Meanwhile she's covering everything even while giving him the undue benefit of the doubt, while maintaining a professional demeanor. Yeah, employees are expected to follow certain protocols, but she went even further beyond.
Promote already.
She's competent, it's why she'll never be in management.
I've worked at a hotel front desk for about a year now, and I can't count the number of times this exact thing happens. like, yes, you figured me out, random guy named Jon from butfuck, Kentucky. I had a personal vendetta against you. I hired 100 paid actors to pretend to sell out the entire damn hotel. you caught me.
💀💀
So you publicly admitting they you are not not doing your job properly , whatever happed to good customer service. Your job exists because of customers like us. Treat us with respect. Shame on you for deceiving us.
@@MrUssy101 cant tell if youre serious or not
@@MrUssy101 r/whooosh
@@MrUssy101 oh get a life, and try working in customer service, I doubt you will make it even a day. Also get off your damn high horse
Charlie having a tank top on is as rare as finding a nice hotel guest.
oh god all these replies are bots
@@endyark I know right?
It's terrifying.
Bro thinks he's tough talking on UA-cam 😭 if you ever see me in the streets you better run because I don't play no games
This girl is such an attention seeking actress.
Why is she posting this online and think she is being so kind and gentle. It’s your JOB, STOP filming without customer’s consent!!!
Really hope she is fired.
It's like getting a Tyler, the Great Warrior Yu-Gi-Oh Card
"Who hasn't checked in yet"
This guy is definitely wearing Oakleys indoors, I can tell.
I like how he immediately tries to tell the bystander off bc he knows that the guy sees through the bs
I just can't understand what part of "pull-out couch" that man wasn't comprehending. Based on his refusal to accept that the room could comfortably sleep 4 people, I definitely agree with Charlie that he was scamming and trying to intimidate his way into a better room for less money. Props to the desk worker for her patience and professionalism, and also shout-out to the other guest who spoke up when he saw how that asshole was mistreating her.
Fr. A king size and a pull out for 2 adults and 2 kids? That's plenty of bed space
Yaboi has multiple kids and acts this way i dont think he knows what "pull out" means
@@dikfayce285 Too true 🤣
@catsdude dont be sexist, cmon now
@cats bruh, another man defended her, that's got nothin to do with it
The way she just stares him back down at 6:13 is legitimately badass
Gustavo fring : White Woman Variant
It's probably the angle but it looks more like she's about to cry
@@badman843 Probably, someone this entitled in front of me making an argument like this? I'd be fearing for my life, people are fucking insane.
i bet you just looooove her 🤮🤮🤢🤢🤢😝😝😝😜😜😜😜😜😜😜😜😄😄😍😍😍😍😍🤩🤩🤩🤩🤩😁😁👳♀💂
@@privateplatiboi48 ? uh what
As a former front desk worker, the number of things people do and level of entitlement people have is absolutely insane. I've been yelled at by someone walking into the front desk lobby and reserving a different hotel entirely and being mad that it wasn't the hotel i worked at. And i mean full blown meltdown. It's insane.
As a hotel front desk employee, I relate to this so much. there were some days that were just absolutely miserable because of guests who would scream at me for mistakes THEY made while booking their room. Or the smallest inconvenience would make them go ballistic. I’ve dealt with people just like this way too many times. She handled this perfectly, it can be hard to keep your cool in situations like this. Unfortunately, entitled people don’t like to listen to logic.
I got yelled at because the room was out of tissues
I've worked in a big retail store, and I currently work retail pharmacy. I'm always very kind to people with concerns/issues, and if they're kind in return, I'll likely go out of my way to help them in some way. Then when it comes to people calling and instantly presenting an attitude, I do my best to de-escalate the situation. Most of the time they've never made a mistake, so we've wronged them somehow. My favorite part about that is being able to be super blunt with them. My pharmacy manager always has our backs and has banned people from our pharmacy chain for pissing us off. ANYWAY, so long as I had a good boss, I think I would enjoy a change in career paths.... sounds like hospitality work is for me.
Damn hearing y'all stories really made me realise how underappreciated customer service workers are. I have a hard time communicating with regular people let alone dealing with assholes all the time. Thank you all so much for what you do :)
For real. I surprised this is going viral just because I dealt with people like this on a weekly basis as a hotel receptionist. People pull this shit all the time. She handled it better than I would. I would more often than not give them the free upgrade because I sure wasn’t getting paid enough to be yelled at lol
As someone who works alone building stuff, I can’t relate
I'm a GM at a hotel and people do this stuff all the time. You have to have a lot of patience to work front desk at a hotel. Kudos to her. I would hire her.
That sucks these people must be assholes
would you hire me, I would clean up that guy's blood after I beat him to a bloody pulp right there in the foyer.
And support her. Nothing is worse than following the guidelines set forth by management and then at the first difficult customer, the manager folds like a crumpled tissue, making you look incompetent and them look like a weak pushover. If your employee is actually wrong, that's fine, but otherwise, managers need to have their employee's back.
You forgot to mention how there are always extra rooms.
@@TownsInsider Not when the guest is being an asshole. Not all business is good business and some customers aren't worth the money.
When I was young (I think 9ish) my mom, my brother and I went on vacation. As a single mother my mom didn't have a lot of money. We were tired after a long time in the car and wanted to camp somewhere. The camping was closed though. So we had to go somewhere else, maybe sleep in the car. We went to an hotel which was a bit too expensive, but hearing our story and seeing she was a single mom they gave us a room at a lower price. It was a kingsize bed only but more than large enough to sleep in with 3 people. I remember we even got breakfast for free, even though we payed a lot less than the room was supposed to be.
I can't help but think nice of hotel staff since then. They generally want to help people.
People like this Ahole that kept trying to scam aren't worth their generosity.
Yep, I got a free upgrade when I took my fiancé and dad out of state for a surgery of mine. I was 20 and made a mistake when reserving our room. They were so nice to us.
i was thinking about exactly this, even if the couch bed wasn’t there a king size should be able to fit two adults and two kids. depending on the age of the kids it might be a little bit annoying to them to sleep in bed with their parents, but there shouldn’t really be an issue if it’s just a hotel stay.
Hearing Charlie stand up for this gal, as many others are, is SO refreshing. You start working in customer service and you sometimes start to think that YOU are crazy or you are at fault for how some of these other people behave. But then the moment I'm in the other persons shoes it's obvious. That dude's at fault for sure, but I've had moments like this I've walked away feeling guilty for no reason. It's nice to watch everyone ripping into this guy. So refreshing.
Just in these two weeks, we have seen Charlie in a black tee and a tank top, a truly legendary combo
What a time to be alive
Two black shirts in fact
I used to work at a four star hotel as a receptionist (And later as a night auditor) and this type of guest is something I used to have for breakfast.
The amount of times I was met with families who tried to scam, squeeze in other family members/friends, and con their way in is baffling. They do the whole "We have kids, what are we supposed to do" and once that doesn't work out they go full ballistic.
I've been physically threatened lots of times, but thankfully I was never truly harmed. It was a common occurrence, as crazy as it sounds. Nowadays I work at an airport, and as hectic and chaotic as it gets, it still doesn't beat the insanity of hotels. The crazy idiots I have to deal with for a few hours at the airport are the same crazy fools a poor soul has to deal for days, weeks, and sometimes even months staying at the place you work.
Another one that i've seen happening recently is that third party sites (third parties causing reservation problems? never...) have this weird sorta hotel roulette where you just put in how many guests and the area and it gives you a random room that can sleep your amount of guests at a random hotel in the area, and the guests can never process that we have no control over it and the third party sites charge them separately
Nothing makes you quite as inhospitable as working hospitality, and also fuck third party booking sites
Next time just get a job that requires you not to talk with humans. Lol. Your fault
@@logicandemma8474 Other than a hermit?!?
@@logicandemma8474 good luck finding a job where you don't talk to humans, smooth brain LOL
@@logicandemma8474 I guess you must be Emma, since Logic is absent.
"What do you mean what do you expect us to do? She expects you to go fuck yourself" 🤣 Charlie has just perfectly annotated what goes through the mind of every abused service person ever
People seem to think that hotels will bend to whatever it is you want, like they work just for you. It’s insane.
The abuse hotel employees deal with is ridiculous. And the sad thing is usually management will take the side of the guest since we in the “hospitality” field. I remember one a guest thought it would be funny to fill the entire bathtub up with water after break 3 glass bottles in the tub. It’s a nightmare.
The absolute worst thing is when you go through all this shit just for management to not only take the guests side, but actively reward this behaviour. My management loved to upgrade or refund any guests who harassed staff enough.
Same thing in nursing. If a patient decides to threaten us and get aggressive with us we can’t really fight back. Even if we just push them back and they sustain an injury it could very well be a lawsuit and the hospital would likely much rather sack the nurse instead of pay that kind of money. I’m just a student nurse now but it makes me afraid of my future.
@@RayFlemming7080 And even when mgt was on my side, corporate would make us apologize to the customer...even if they were wrong.
And the pay is not even as good as people think it is... it's no different from working in retail, but I would argue schedules in general are worse
Source: I had and still have family working there
@@RayFlemming7080 100% management policies like this are why the guy in the video tried this stupid grift in the first place.
I'm so proud of the random bystander for actually stepping in
I had that happen working retail in highschool every once in a while. I dont remember that exact issues, but I remembee in one instance it was an entire group of women that just started shaming the other customer when they got rude to me. That was one of the best feelings ever, its rare to have someone stand up for you like that
I've stood up several times for customer service people. I was one myself once and I just can't tolerate "customers" being nasty to service workers.
Was half-expecting him to ask "Well are you going to let us stay at your house then?" Dude is the poster child for entitlement.
I work at an airport, and my favorite is "why are you checking my bag? you're gonna make me late! My plane is boarding now!" and i'm always like "we don't control when you get here....."
He really took "we shall never deny a guest, even the most ridiculous request" to heart.
lmaooo
Wait a minute these are rocks, why do you have rocks in your suitcase??
@@mccubbinash I don't tell YOU how to live your life!
Loool
I cannot 🤣
This is the same kind of guy that will leave bad reviews on every possible site he can and call out the “front desk lady” in his little write up. God bless that hero that briefly stepped in. Sounds like the guy was holding up a line and the hero had every right to step in so he can check into the room he reserved already
@YeaMan McAfee yourself
I feel bad for the kids, imagine how embarrassing that would be to have that guy yelling as your dad.
imagine having a dad.... or better yet a dad that takes ur family on vacation... lol kids wouldnt be embarrassed imo
@@burgerurgerr22 You've never had a parent who creates problems with every day workers then. It's very embarrassing.
@@burgerurgerr22 yes they would. having a parent that regularly harasses random strangers over nothing is not fun for the kids
Yeah my father is this way and growing up my siblings, mom and I would be freaking mortified but there was no reasoning with him. I make damn sure I’m overly friendly to every service worker I encounter because of him.
@@burgerurgerr22 my father did this when we got a worse room than what we paid for in Turkey and it was still embarrassing asf. Kids don't like this type of attention on themselves
Both my brother and my boyfriend work in hotels and people try to pull shit like this all the time. I've heard stories where someone wasn't happy with the room they booked, so she shit on the bed and wiped with the sheets. A grown woman actually did that
Before Amber Heard happend, I would have been extremely surprised by this. But now it feels normal
@@Shaun_rimuru This happened awhile ago too! Amber copied Shitty Hotel Guest 😂 she can't even be a creative piece of shit (I'm sorry for all the puns hahaha)
@@Nonabear_10 shittier copy of hostel guest amirite😂
@@Shaun_rimuru 😂😂 yup, they're definitely full of bullshit
Amber Heard's cousin?
how are we supposed to fit 4 people into that room? her honest reply should be "i fail to see how any of that is my problem". Imagine thinking your hotel is required to provide u with a better room just because you deem your room is too small, maybe book a bigger room next time, genius.
That employee was absolutely unflappable, they were awesome. That 'guest' tried to bully and BS the wrong person. I also love the random person chiming in - Like dude, come on, you got two beds for four people and the place is booked.
Charlie, as a front desk agent I thank you for showing us some attention and respect. And to all my fellow front desk agents and hotel workers, keep doing what you do best.
The hotels I work at have one central reservations for three properties to help alleviate some of what the desk has to deal with since they are face to face. It’s much easier on them to say “oh here is the number for central reservations they book the rooms” and have the guest go outside and scream at us on the phone instead. It’s easier on us because we can just let them go and then explain the situation without them being able to see if we are flustered and then feeding off of it
That was a perfect example of professionalism. Calm, informative and helpful. I also applaud the third guy, not coming in as a rescue, but as back up and support, if things escalated. She had the situation under control, it's just nice to know someone else is there as support
I worked many years as customer support and tech support. Dealing with people like this takes its toll on you and you go home feeling like shit. At the end of the day I got tired of feeling abused and ended up quitting many jobs because it felt like I was their personal punching bag.
Honestly, this employee doesn’t just need a raise, she needs a whole promotion. Clearly exceeds expectations for customer service. The way she kept her composure after the guy started spitting on the floor is wild.
Facts, she could've just told him to sleep on the floor 🤷♂️
@@philip-andrewsciamonte8801 haha wtf thats just stupid .
she could've said its not my business/not her job to a lot of his questions . but she chose to be informative ,helpful and respectful
AYO!? He starts spitting on the floor!? I'm not even halfway through yet, I had no idea he would turn nuclear like that
@@mmoogl3547 ya that was so weird.. hes just being disrespectful
Depending on when this was, she could have called the cops on him for that. Spitting in public is no joke in a COVID world. People got charged for licking stuff at supermarkets, spitting on the floor isn't THAT far off.