In my 5 years of working retail I have not once had a boss/manager that said the customer is always right , they just say remain calm when customers lose control and get the manager
You know he was talking to a friend about the situation and they were "well you aint sign no contract did you?" And they were like "yea you right you right"
ikr, i work customer service for an airline & had a customer who’s in the loyalty programme not understand the concept of fixing an issue (which his travel agency cause) himself he’s probably some rich businessman who had a minor problem but had to make a huge deal about it because things weren’t going his way
I once worked for a company that, when a customer threatened to sue, would make us stop serving/talking to them entirely. The only thing we were allowed to say after that is “now that you’ve expressed that you will take legal action I can no longer help you. All correspondence must be through our legal dept at (phone number) or (email)”. Even if they were like “no I’m not actually” we still couldn’t do anything more than that.
If a customer comes up to you saying they're going to sue, just don't interact with them. Seriously. Tell them that this is now a legal matter and they must go through the company's lawyers.
I remember when I was younger and didn't know any better, I was picking up a game I had pre-ordered at Gamestop, and oh had they swindled me! I can still remember their oh so terrible words: "Do you want to pre-order Call of Duty Ghosts? It's only eight bucks."
Not even. There is no pressure, they just don't sell the system by itself. It's either bundle or don't buy it and when I got mine, it was pretty well spelled out.
the frightenly common idea of an employee caring about legal action taken against the company they work for seems to come from people who have never worked a day in their life
If you wanna be a real asshole, you can just sue the actual franchised location to make the manager wave the problem away by firing the unfortunate employee. Suing the entire company isn't even gonna do that. Now that I think about it, maybe it's better that these people are a bit less destructive.
I've had the opposite happen one time. Once, I was in charge of "running" food out to customers, and I brought out an order to a lady in her car. I was nice to her and thanked her for her business and gave her a well-meaning, "drive safe," as I went back inside. After she's left for about 30 min, we get a call on the phones. She called back to tell my manager that her order was messed up, and proceeded to describe ME to my manager to spite me, I guess. I don't know if she has any clue bout how a restaurant works, but I just delivered the food to her car. I didn't cook, arrange, and deliver the food to her car.
“I’m just gonna come in and fuck shit up” is a threat. Even if he had a case and could sue GameStop, GameStop could sue him for literally threatening the worker and the manager. You don’t tell somebody you’re gonna come into their workplace and “fuck shit up”.
This is 100% why I retired from customer service after years of legitimately enjoying helping people. This day and age, people are literally insufferable and social media just fuels the fires.
Was about to make the exact same comment. Obviously the company does make a bit more money off of these bundles, but they dont make that much in terms of profit. So the main reason is to deter scalpers.
@@NickB897 correct but customers almost always decline warranties since they're spending this much so the metrics that we are judged on suffer as a result
I think what really happened is he always had the plan to return the extra stuff and keep the console only, and is mad it didn't work. He posted another video showing that he is using the console
@@DarkNightRJ yeah that’s exactly what it is. They assume they can return the games and stuff they don’t want, but it clearly says in small print on their website that you cannot return individual items.
Yo fam I make a variety of short entertaining reactions on UA-cam as well, I’m still working on versatility, and quality but I guarantee you will find something you will enjoy!🙏🏾🙏🏾🙏🏾
Manager at Lowes here, and I truly appreciate people like you who support us retail workers. The amount of unreasonable and just nasty people is crazy. Being a manager I usually have to end up dealing with them and one thing I’ve learned is that you NEED to defense your associates and stand up for yourself. Anytime I bite back the customer backs down, but if I let them treat me or my employees with disrespect then it will continue to happen. Where I really draw the line is when a customer calls my associates names. The second name calling gets involved whether it’s a $10 sale or $10,000 sale they will no longer be welcome in the establishment
thank you for standing up for your employees! ♥as a retail worker it feels comforting and safe to have a manager that has your back =] only once has a customer had such a tone with me that my manager said 'please treat my employees with respect', and the lady was taken aback. these 'i want a manager' people also need the wake up call that their tactic of invalidating of the employee does not fly!
I worked at Lowes for not even a year and it was definitely one of the hardest jobs I've ever worked (only bc of the customers) and I'm on my 6th year in the Army. I could never work in the service industry ever again. The ppl r insane
@@byamps422 basically if you cuss them out or get physical. It’s okay to not put up with it, just be tactful about it. I’ve had to yell at customers before
See I have asked like questions before and felt like shit about it because it was supposed to be quick but somehow it got like... Longer... And like bigger and more and I was panicking because I did not want to stress the employee at the mall out and he was probably panicking because he didn't want to talk to me in the first place and I had a meltdown in the bathroom. I have autism and a ton of PTSD specifically about men but I saw that employee after hours and he was saying he thought the whole thing was funny and he was sorry if he stressed me out and I was just like explaining what happened and now we are really close friends.
Looks like it happened for a reason then. Don’t stress to much in public dealing with people. People are just people, like you and I. We all feel anxiety and stress. We all get tired. We all get hungry. We all have had heartbreak, and tragedy. Just treat people the way you would like to be treated, and I promise that will usually come back around. Like your experience, you must have been very polite with the employee, or else you wouldn’t be friends now.
As a retail worker, I genuinely don’t understand why some people think we’re so fucking dedicated to the company. Especially when they say they’re gonna go to a rival store. Like, ok? Good for you man.
Some workers actually ARE dedicated and care...some realize their behavior represents the manager/s and the company as a whole. Not every retail worker is a stupid teen that couldn't care less or adult with the same attitude.
@@juggmkj You can be a dedicated hard worker, but that doesn't have to mean you hail the company you work for. I've seen some of the hardest workers push their all for a company because they love to give their all in their work, but they could care less about it in relation to them because they are just there to make a living.
@@juggmkj there’s a difference between handling your daily tasks at work with care and worshipping the ground the company stands on. These companies do not care about you (they’ll drop you without hesitation if it means protecting their own ass) so why should you care about the companies? I do not understand how some people have more compassion for million-dollar entities than for the average human population. You should always put forth your best effort, but also know your worth and remember that if a company (or person) treats you like shit, you don’t have to care about them lmao
I've been working at McDonald's for a few months and I've had so many people be like "that price is ridiculous I'm not paying for that" and I just in my head and think "Then don't get it". Especially when it comes to our ice cream they say the price is super high and it's like "dude, there's a dairy queen just down the road"
OMG IKR. I'm nearly always on till at McDonalds and when I tell people their prices they complain about them. "ohhh that's gone up!" yeah I don't personally set the prices buster. and even if i did if you hate the prices so much WHY KEEP SHOPPING HERE??? silly behaviour
@@aelie8198i mean, to be fair, i’ll jokingly say something like that sometimes, but i’m never actually intending to guilt trip the workers over it… like they don’t control stuff like that, what good is that gonna do? 😭
I worked retail/fast food for 6 years, mostly as a manager. And the absolute highlight of my days was getting to tell pissy customers no. I love how much the word "no" can absolutely cause a 30 year old man to melt down
Hey Charlie, I run a GameStop and yeah a lot of the reason for the bundles are to prevent scalpers, we had a big problem with that in the past and even if we tried to limit it to one per person people would go to different stores to get multiple and stuff. But also, GameStop only makes like $25 on a PS5, the margins are pitiful so for us to really make any money on them they are bundled, we make more selling a single controller than we do on a PS5 rip
I don't even get why people would be mad about the bundle. Most of the time, if you're buying a console, you don't have games for that console yet. I'm always like "Cool, I'm immediately getting games with the console". And even if you don't want the games, you could just keep the plastic on them and sell them online brand new. It makes no sense to me.
@@Crystalluss if the games come in a bundle you're gonna have a hard time reselling them for any reasonable amount of money. The used and new market will be flooded with those few bundled games. People like to buy the games they want, not something picked by the game store. That said, this customer knew the deal. There was nothing shady, just buyers remorse.
@@Crystallusstbf I'm in the market to buy an Xbox series x pretty much just for gamepass because I don't think there's a single Xbox exclusive I'd want other than roboquest but I got that on PC as a demo I'm working through
"you come in here acting like a big man but your issue just makes it seem like you're a big baby" thank u charlie for summarizing customer service so perfectly
I'm almost certain this guy is a scalper who bought the bundle, resold the console and controllers, then expected to be able to walk in, put the blame on the store and play dumb to get his money back for the extra stuff. Which if true, is hilarious and deserved. Props to the employee for not putting up with his attitude, and I hope the manager deals with it the exact same way.
I got one of the bundles when I got my PS5. It came with an extra controller, the headphones, and I think a couple games, all at MSRP. I’m never going to touch the headphones and I hate having physical disks but I’ll gladly pay that kind of premium to get a PS5 instead of giving money to the scum of the earth scalpers. Fuck scalpers, they deserve every bit of suffering they get.
I mean he did say that he apparently "kept the controller at home", even tho he's trying to get a refund for the bundle that.. included the controller? Honestly it'd make sense if that's the case, so shameless lol
@@elizabeth5561 Using more basic intelligence, the employees would know that's dogshit. You are astronomically more likely to get a defective controller with a brand-new console than you are likely to get no controller. and even the chance of getting a defective controller is highly unlikely with a brand-new console. I could see either cases happening if you bought a used or refurbished console set, but not a new one.
I'm so glad that the company I work with has a no bullshit policy. If anyone ever threatens us with legal shit, we immediately refuse them service and tell them to email the legal team. We're also allowed to totally refuse them if they're abusive in any way. I'll never understand why more places haven't adopted this. Multimillion dollar companies don't need that small handful of asshole money that badly.
Exactly. I work for a big corporate store and if anyone mentions legal action we immediatly stop trying to handle it on our level and give them directions on how to file an incident with headquarters that will be sent to the legal team. Out of the dozens of times its been threatened I've only had lawyers call me twice to consult on what actually happened and take a statement. Most people are full of shit and just drop it when they realize we aren't scared by their threats.
Look at walmart, multi-billion dollar company that promotes their workers to sign up for food stamps and/or welfare…There was a walmart that organized a food drive for their own fucking employees. Then the employees turn around and spend their paycheck at walmart because its the place they can afford to buy from because of their shit wages. You’re right they don’t need that small handful, but they want it.
Because Subway and Sonic managers are abusive to their employees to where mold in the store and repeated heat strokes on shift prove their employees are nothing but punching bags to be federally underpaid and neglected to where hospitals and constant health check violations get the managers to get their shit together before being arrested. Not to mention fuckin 7/11, the store owner in my town literally killed one guy with a gun and then intentionally drove over a man and every delivery driver tells past and current employees on breaks that the owner is being verbally abusive again. (Alan Du, look him up, he needs to be arrested, his store has been selling shit with 7-month expired licenses so he legally can't even sell ice.)
As a retail worker, thank you Charlie. I once got accused of being given commission at an antique store after telling her that a full size oak night stand wasn’t going to fit in her Toyota Prius.
Bro I hear a lot of people complain about the customer service at fast food places and I'm like, "What do you expect? They are FAST FOOD EMPLOYEES!!!" Who the fuck actually wants to work at a fast food place? You do it because you need money. I never expect good customer service because I know how it feels like to work in places like that. I was lucky enough to have very chill coworkers so the job wasn't complete trash.
As long as you aren't the type that throws the burgers around so I recieve them in separate pieces rather than an actual burger. Or the type that always gets the orders wrong then yes, you are essentially a hero
The wildest thing is that he thought that TikTok, a platform filled with Gen Z, would agree and rally behind a man being an asshole to retail worker. Props to the retail worker who handled it way better than most would have.
@@pumpkin_pants3828 a lot of them still respect retail workers more than the oldest living generations do, just the fact that they havent worked it doesnt mean they cant still understand basic politeness and kindness
I work in food service. I really appreciate the acknowledgement Charley. We get treated as servants by most customers, and my toughest memory was when someone tried to get me fired for a free meal.
I’m a cashier/customer service at a retail store and I love my job because my boss doesn’t care about treating these people with respect. So instead I get to just sit and watch the show as lunatics will turn what was a boring job into a circus
I had a similar job where the boss would scare the customers by randomly screaming and throw things at them and pretend like he was busy. Very few people got mad because they couldn’t figure out who did it. But the customers didn’t deserve it, was just random people.
As a customer service employee, i agree. People are absolute scum, especially older people who will yell at you if you don't remember the exact RGB color code for their frozen caramel cappuccino.
It's absolutely fucking ridiculous, agreed. I'm a delivery driver, and a lot of the older folks tip like shit, as well as the people who are better off, because they don't have any sense for how little a Dollar actually is. They either remember gas being a Quarter a gallon or have so much money that they think, "Oh, $5 can't possibly make a difference to the driver." Pisses me right off. In fact, today, a customer had a total of $22.30 for a cash order, gave me $30.30, and asked for the $8 back. I had to give out my own money because of it. Luckily, I was given that money back by the store, but it's stupid that even had to fucking happen.
@@numismaticmaster8612 i will never understand usa reworded you must tip me for doing a job that requires no education and anyone can do even tho I have a monthly salary it's rworded. If i order food online to get delivered I'm not paying for the delivery tdriver I'm paying for the food
@@Vikingnord1 nah man I'm from Australia so I don't get tipped and actually get paid a decent amount, but as far as I know in the USA they simply do not get paid enough by the company, they have to get decent tips to live which makes the customer service jobs even worse I can imagine.
I think the worst customer I ever had from working at Gamestop for 11 years was the guy that was so mad over something that he went in the corner and took a huge dump. Then his wife ran in and scooped it up with her bare hands and ran out screaming "I'm sorry." The guy eventually came back and said he'd "shoot" me when I got off work that day.
Shit, my boss would've demanded I call the cops for the shooting threat. Having to tell them "he also came in earlier and took a shit in the corner" would just be gravy at that point.
I worked for Pepsi, in Cedar Rapids, Iowa for years and we had patches on our shoulders that read below the Pepsi logo... "The customer is why." Several of us route drivers got together and had identical patches made and reworded it to read, "The customer whines." It was nearly a year before the boss noticed. LOL
This dude is either broke, trying to scalp someone or his wife/girlfriend is pissed so he's trying to make GameStop to be the bad guy. This dude isn't a clown he's the whole damn Circus...
I used to call myself the CEO of Tomfoolery. but after watching this, I might have to change to a new title, because I have found someone more deserving of that title.
Yo fam I make a variety of short entertaining reactions on UA-cam as well, I’m still working on versatility, and quality but I guarantee you will find something you will enjoy!🙏🏾🙏🏾🙏🏾
Thank you so much for calling me a hero, Charlie. It means a lot. It's nice to know that someone appreciates what I did and actually empathises with what I had to put up with. Years ago I used to work for toys'r'us, specifically the video game sector, the abuse we got was daily. After four years I hung up the cape and moved on. I feel sorry for anyone who works in customer service. They really are overworked, underpaid, and worse unappreciated. Thanks again, Charlie.
A lady literally had me for 40 minutes talking shit about how she doesn’t like our systems, the way our computer takes coupons off , savings/deals she didn’t get, the fucking 5 dollars that didn’t apply the way she wanted it to apply specifically to everything( even tho she got 5 dollars off). Just delusional had nothing better to do. She left went to her house and came back just to complain! She wanted for me to refund money and coupons (which is against policy) and still didn’t understand after explaining the same thing multiple times (she thought I was pulling our regulations out of my ass?). I could never talk to a person the way some of these “customers” talk to us like it’s ridiculous.
Yo fam I make a variety of short entertaining reactions on UA-cam as well, I’m still working on versatility, and quality but I guarantee you will find something you will enjoy!🙏🏾🙏🏾🙏🏾
In our store we once had two customers go at it and fight each other and naturally we called the Cops. But for other customers that wasn't enough, they were complaining "why won't you do anything about this! DO SOMETHING!!!", like we were security guards or some shit, like we were physically going to get involved and risk our own safety !? LOL
@@KayhoticGames there wasn’t a lot they could do my store has no camera in the front and neither did the stores near us. If they drove off before the cops got there not a lot they can do. And while we have a panic button we are told not to press it while they are in store. The only thing worse than a robbery is pissed off robbers in a hostage situation.
There was 1, and only 1, advantage to being a manager at the supermarket I used to work at. People would ask for the manager and I would be able to look around and then tell them "Oh yeah... that would be me."
I’m a waitress. People order things and then drink or eat them fully and then say they didn’t like them and want it off the check. And when they get angry, it’s literally not my problem. What am I supposed to do? Why am I the one getting yelled at for serving you chicken Alfredo that YOU ordered. I’ve even witnessed people take some of their own hair out and place it on an already finished steak and get angry and want a full refund. These people exist. Edit: I make 3.63 an hour to deal with this bs.
The original phrase wasnt even meant in this context, it was meant as in "if the market demands a certain product, sell that, not something people dont want"
Yo fam I Make a variety of short entertaining reactions on UA-cam as well, I’m still working on versatility, and quality but I guarantee you will find something you will enjoy!🙏🏾🙏🏾🙏🏾
1:20 When I worked at a bigger retail store, I actually had someone tell my manager and I that we were going to hear from their lawyer, and I remember being like "okay? And?" and my manager told them exactly how to spell his name as well as told him that since they wanted to make it a legal issue we could no longer talk to them, and they'd have to call corporate. IDK if that's a general corporate thing or just the company i worked for, but honestly after that i low-key wished belligerent customers would threaten legal action so i wouldn't have to deal with them.
Hate it when people yell at grunt level employees. They're just there trying to earn minimum wage. They're not the company executives. Nothing happens when you yell at cashiers.
Gamestop employee here. He absolutely did not get pressured into buying that bundle. We let our customers know that we have some in stock, that they're only available in a bundle, we let them know what comes in the bundle and how much it is, then they walk away. Not to even mention the process for buying these bundles takes at least 10 minutes. You cant just oopsie dasies into buying one. Like its a whole process where you have to scan ID labels, ask for like 4 different warranties on everything that comes in the bundle, bring the console out front, hell you even have to ASK THEM WHAT GAMES THEY WANT because theres always a selection. Also he asks "is that in writing though!!!" Like yes. It literally is. Its actually directly under all the shit he flopped on the counter with big letters that says "PS5 BUNDLE" and lists what you get with it.
I respect you as a wage slave for this company, but you cannot pretend Gamestop doesn't push scams on their customers and have the employees do it. Club etc. The point is for people to not ask for stuff to make it not visibly available. Not the wage slave's fault ofc.
I work in Customer service and i always say ''The customer has the right to be wrong. but they are not always right'' Feels pretty cool to hear though how much respect Charlie has for retail/customer service workers. Btw love your videos Charlie always give me a good chuckle aswell nice entertainment to listen to/watch.
The “I’m gonna sue” thing hit too close to home tonight. Literally TODAY I had a woman yell at me saying she’s gonna sue Walmart if she falls in the parking lot.
Me when i mop the flow i dash to find the signs so no karen tries anything! one apparently did when i didn't work but wild many miss the very visable caution sign of the little step *WILD HOW SO MANY MISS IT* i swear people are blind!
When I worked in retail a woman slipped on a patch of ice that was easily avoidable near the storage warehouse, and was upset I didn't run 30 meters to her after her friend comforted her and later that day had a complaint about me that was sent to my store manager.
I used to work in food service at a tourist destination in Australia. My boss told everyone who worked there: "If anyone is rude to you, refuse them service." Apparently he'd seen too many staff experience emotional breakdowns because of customer's behaviour. And i can tell you, there are few things in this world more satisfying than the face of an over-entitled and rude customer after you tell them to leave the shop.
Oh this guy wasn't having buyers remorse he was a scalper trying to get the extra money back for the bundle items and already sold the PS5 itself. So I'd say this anti-scalper method is working just fine.
Yo fam I make a variety of short entertaining reactions on UA-cam as well, I’m still working on versatility, and quality but I guarantee you will find something you will enjoy!🙏🏾🙏🏾🙏🏾
Do not listen to the 1st reply, it is a soulless robot or attention seeker. Move along and don't give them attention. If you want to, you may report the reply
In the customer's mind, them saying "I'm gonna sue the company" will make the employee grovel, because they (the customer) believe that when they are in court, the employee will be blamed. Sort of like GameStop pointing at the employee going "This is all your fault! You could have prevented this!". How do I know? Because when I used to work at an Apple repair shop, someone said the same thing. "You better fix this for free, or else I'm going to sue Apple. And when this gets to court, your ass will be fired because you could have stopped it."
That customer is the type to go to a restaurant, "supposedly" order a Hamburger, get a Chicken burger instead, eat all of it, then comes back asking for a refund.
@@jonmann4980 difference is: in my scenario the restaurant gets his order right, but he lies to get a refund. In OP’s scenario, the restaurant fucks up his order. Bro knew what he was buying at GameStop, so it isn’t like he got something different than what he ordered. Edit: I just now noticed “supposedly” so I did pretty much say the exact same thing as him lmao
Yo fam I make a variety of short entertaining reactions on UA-cam as well, I’m still working on versatility, and quality but I guarantee you will find something you will enjoy!🙏🏾🙏🏾🙏🏾
Do not listen to the 4th reply, it is a soulless robot or attention seeker. Move along and don't give them attention. If you want to, you may report the bot.
I also was “threatened” with legal action when I told a man I wouldn’t buy his console. Just the console. He provided no cords, or controller. Demanded to know why and I explained I could always deduct the cost of missing items from the sale but it probably wouldn’t be worth it at that point, so it’d be better if he possibly could grab them, but that wasn’t enough. “Why couldn’t you just buy the console. I’m gonna sue you for it.” I just had to point look him in the face and say “would YOU purchase a console from a retailer like this???” Then THATS when he launched into “bundles are illegal look at my receipt haha I’ve got you now dumb bitch” I had to hold back laughter.
Some women tried to sue my store cause of legit not seeing a little step with a clear catuion sign placed well within seeable view *i swear people can't be this stupid!* but i'm proven wrong! lmao
@@M4TTYN Their stupidity knows no bounds. Imagine being a homesteader for years just to return to see what people constitute as important. Two days ago I posted something on a D&D FB group about how to make two groups of people happy with Darwinism explaining how lizard people can have breasts and some can't so both parties can walk away happy. I had like 15 people who were all cool about it and then one chick who was raging over it. She literally pulled the "Did you just assume my gender!?" I'm just like.... Holy shit... I came from "We have 3 days of food. Gardens infested. Hunters got mauled. Supplies aren't here yet. We got 4 sick people and we found out it's cuz there's a dead bird in the well. And to make it all worse they them just assumed his her gender, so now we have to go ahead and burn they them at the stake." ... What... the turbo fuck... I can't fucking believe this.
Nothing makes me more happy then telling a customer something, them not believing you and asking for the manager, and for the manager to say the same thing prompting the customer to back down.
I work front counter and I’m also manager on duty. This is how it usually goes “Let me speak with the manager!” “You just did” they are instantly stun locked and I looove it
There were so many times I thought I was going insane at my job because of the customers but my manager was a friendly lady and loved to chat so we were always talking about the one customer who is visibly and audibly drunk trying to attack the poor girl working in drive up and go in aisle 7, or she would be straight up say with full confidence to the customer that they were wrong and they were in the store two days ago making the same scene so the manager says she doesn't "understand how they could've already forgotten and gotten so upset about it again" while in earshot of the same customer. It hit stronger than heroin
I work in a bank call center, and the amount of people I've had threaten to sue me/ the company/ my boss/ the call center is amazing, like everyone really believes threatening a law suit will magically make everything just suddenly get fixed. I had one client threaten to come to the office and choke the life out of me because i couldn't get his money back after his nursemaid robbed him it is truly wild how people toss blame for their problems.
"ima go ahead and sue GameStop" Dude, you couldn't even buy a ps5 correctly, there is no dimension or pocket dimension in existence where you come close to suing anything or anyone. Thank you.
The "I'm gonna sue!" angle might have a chance at scaring a smaller business who doesn't know that arbitration exists, but to try and threaten a low-on-the-totem-pole employee of a multinational corporation with an army of lawyers on retainer is absolutely hilarious. Yes, please do sue me, you should go file your papers right away. I'm sure your lawyer will think it's a slam dunk case.
Had a lady threaten to sue me yesterday. Jokes on her, I have her signature on paper that says we're not even liable beyond $250. Enjoy finding a lawyer for less than $250.
@@randomdeliveryguy my company takes a customer's product and transforms it. If we were providing everything 100%,that would be a different story. Plus the transformative nature does not involve electricity, so there's no mechanical risk of its change. That's how it's easy for us to have a $250 liability limit even though customers can bring in stuff that's worth tens of thousands of dollars. That's just the risk you take and sign off on.
Ex gamestop employee here. I once had an interesting customer come in. He was wearing a plain white t shirt and a gold necklace that looked like it was for a kid. His hair was all spiked up aswell. He awkwardkly came up to the counter and asked to buy some used game. After he made the purchase i said "thank you for shopping at gamestop". After that he sort of just froze and stared at the ground for a bit. He then quickly blurted out "thank you beautiful" and ran off. Was very strange... but I wish he hadn't run away though, I was going to give him my number...
I used to work at a gas station where we weren't allowed to give people alcohol if they didn't have a valid ID (pretty reasonable), but we'd have alcoholics freak out and rage every day who forgot their ID and we were the only place that sold booze in town. We had a guy whip a bottle of vodka at an employee, and another one who - as he's raging at us - walk behind the counter and demand we open the register and took the money, walked out the door and got arrested. There was a homeless woman who we wouldn't give alcohol to, so to "get back at us" she started living in our bathroom. Another time a guy cut off one of the pump cables because he was pissed. There was also a human trafficking sting on my first day. I worked there for 2 years after that 9/10 job
Gamestop employees are always so chill from my experiences. One time a drunk dude came into the store and started threatening the employees and they just kept their cool and talked him into leaving. They could have escalated it so easily but they did a damn good job.
It's never been a thing. Anyone who thinks 'the customer is always right' is a good way to do business deserves the imminent bankruptcy headed their way.
"The customer is always right" means "[when considering what products your consumers will want to buy], listen to what those customers say they want to buy instead of telling them what they want". Unfortunately, customers dont know this 🙄
I work in food service and our store gives customer's a 3 strike policy. If you refuse to listen and still continue to throw a tantrum and cause a scene after we've explained to you why we can't do whatever bs you're demanding we then politely tell you to leave. If you still refuse to leave it goes up to "get the fuck out" and then if you still refuse we then call the cops to have you removed and you are permanently banned from ordering at our store.
Ex-gamestop employee here, You cannot return items that were bundled with the system and you can’t even trade them in, Charlie was right this is an anti-scalping measure they made when PS5s were hard to find. God Bless that employee for standing his ground he did everything right.
You can return them actually. You just can’t have opened the console, serial numbers have to match, and all other items included in the bundle have to be sealed and included with the return.
@@Shizlgizl there are some good articles on it but to summarise. Your average scalper or bot can flip a ps5 pretty easy for huge profits. It's harder to shift is second hand games controllers and accessories. So instead of a scalper buying buying a 500 item selling it for 1000 he now has to pay 750 for a console. Then his more than likely stuck with the game. He could of course accept lower profits, or charge more but consumers are less likely to pay more for second hand stuff or for a premium product they don't need. A personal example is ufc in London. Tickets for cheap seats sell out in 2 minutes. Then get reposted on scalper sites with 500% mark up. What doesn't get scalped is the premium £1000 tickets, these are too heavily a cashflow layout with no guarantee of a return. Hus third option is what we most likely see above. Try n return all the useless stuff and not the console. Its generally thought that bundles do reduce scalpers but also hurt the consumer. Anyway hope that helps
@@elderrusty541 he said sealed and closed. That's not exact standard practice. Most places (in terms of gaming) allow you to return an item(s) if they're together, yes, but they don't necessarily require it to be completely unopened. How do you know you don't like it if you don't try it?
“the customer may not always be right, but the customer always wins” is one of the things i was taught on my first day as a service worker and has rung true every day since
Definitely not. If my manager encountered this guy he would have immediately told him to leave and that we would not be servicing him. He doesnt take any shit
As someone that works gamestop, yes its a anti-scalping measure, if you want to return anything in the bundle you gotta return the whole bundle, you can trade in the items though if you wanted to.
That’s what confused me about this interaction I’m like “wait he has most of the bundle, he can probably ask for a trade for some of the products he’s returning” or literally just stop being a child and return the whole bundle like any rational human being would but then again I’ve never yelled or harassed customer service before like a knuckle dragging punk so what do I know
Basically they had a deal where if you bought a bundle of items you would get a PS5 for a fair price and this guy probably wanted to return all the pieces, get $300 back and keep the PS5 so he could resell it. Glad I'm not the only one who caught the actual scammer. :P
The term "The customer is always right" is such a delusional sentence that entitled people always have and it's truly satisfying when they snap back to reality
That saying always reminds me of a line from one of Garn's videos. "Rule number 1 of this gig is the customer is always, without exception, fucking wrong"
Yo fam I make a variety of short entertaining reactions on UA-cam as well, I’m still working on versatility, and quality but I guarantee you will find something you will enjoy!🙏🏾🙏🏾🙏🏾Yo fam I make a variety of short entertaining reactions on UA-cam as well, I’m still working on versatility, and quality but I guarantee you will find something you will enjoy!🙏🏾🙏🏾🙏🏾
When I worked at Best Buy years ago, it was store (if not corporate, I'm not sure) to give the customer the number for corporate and terminate the interaction immediately the second a customer threatens legal action.
This is quite literally my mom. All of those poor poor convenient store cashiers she berated at for the store's bad product bundling coupons... when my dad reminds her that those employees have no control nor impact over it at all, she just innocently say, "but they will make sure everyone in the company knows how bad it is". God.... my dad just gave up.
Yo fam I make a variety of short entertaining reactions on UA-cam as well, I’m still working on versatility, and quality but I guarantee you will find something you will enjoy!🙏🏾🙏🏾🙏🏾
As someone who worked at GameStop recently, I think it's important to note that you absolutely CAN get a refund. You *MUST* bring back all of the items included in the bundle, otherwise you will not be able to return it. There is no scam. There is no problem. You just need to bring back everything you purchased. He's trying to get away on a technicality because it lists the bundle as individual items on the receipt.
Hes trying to return the games, so he would have just bought the console straight up. I agree with others that he’s trying to scalp the playstation - the employee sounds like hes willing to swap out the games for him, but he only says he wants “store credit” presumably to pull this scam again
Can confirm as well. I have, and will continue too have, so many of these transactions since the bundles released lol. Everything just had too come back to us and we will all have a beautiful time and have celebration for the refund being given! But it gets difficult with no cooperation even when we try to go above and beyond to try and help the guest. But that retail for ya!
5 and a half years retail, and the most idiotic thing we dealt with EVERY SINGLE DAY, was our couponing, and how customers NEVER read the coupons, and would come in literally demanding we do what THEY THOUGHT the coupon said.
Dealt with this before. What's worse IMO is when the coupon is still valid according to the writing, but the code no longer works in the system. Stupid IT fucks pull the codes from our system early almost every time we run one
@@MajorCanada great point, a lot of customer issues were because of fine print when it seemed like something else was being advertised or a coupon was implied to work with everything. Also buyer's remorse like this vid
Yo fam I Make a variety of short entertaining reactions on UA-cam as well, I’m still working on versatility, and quality but I guarantee you will find something you will enjoy!🙏🏾🙏🏾🙏🏾
I’ve worked customer service for 11 years until I had a complete emotional breakdown, total burnout, and severe depression. I seen people like this EVERY DAY. It was incredibly rare for me to have a good day because when that shit happens, management tells you to take it with a smile. Customer service workers are the most disrespected, overworked, horrendously paid, and mentally exhausted workers. Yet, only during a pandemic where they considered “essential”.
100% agreed. Whats worse is that in my hometown of Montreal, we werent considered essential for vaccine priorities. So even though everyone was constantly telling us how essential it is that we work our dogshit jobs, we didnt even get any extra benefits from the "essential" status. Im sorry to hear about your breakdown, and I hope you work in a less abusive industry now.
I'm sorry. I hear your words. The mental and emotional pain manifesting into physical struggle. It breaks that happy hopeful child that is still in your heart.. I don't know why things are the way they are I believe everything happens for a reason And I hope good comes to you because you do deserve it
"Take it with a smile!" "The customer is king, just forget about it!" "You need to grow thicker skin!" "This is the real world you baby!" I genuinely hope that their arteries clog up whenever someone tries to normalize abusive behaviors. It'd fix the world really damn quickly and fill up the graveyards.
This was actual tame compared to the people coming through McDonald's ordering a single big Mac and throwing ketchup packets everywhere because they had a free apple pie coupon with any purchase of a MEAL. Customer service needs a raise.
When I worked at Mcdonalds (mind you I wasn't even the person who served this woman her food, I was on front counter and this was in drive thru) I had gone to help out some of my coworkers with their orders since mine were done, and they needed help bagging. So I helped out bagging their food however this woman wanted extra sauce. Now at my specific Mcdonalds (idk about others) there was a 25 cent charge for additional sauce. But the woman purposely asked after having already ordered and paid to avoid the minimal charge. So she basically just wanted a bunch of free sauce, and my coworker rung her up at her register instead, told her that would be 25 cents, and the woman tripped shit. All three of us, my coworker, myself, and my manager had to watch as this woman not only threw her strawberry milkshake on us, but then also threw her food back on us in a fit of rage. On top of this I've experienced plenty of other things like verbal harassment, literal threats, and sexual harassment in my time working at Mcdonalds. I worked for about 6-8 months (since I was waiting to turn 18 at the time) and was making minimum wage (7.25). :)
As someone who at one point was young and in a management role at a customer service establishment, it was incredibly fun when someone asked to see the manager. I would say yes, spin in a circle, and introduce myself as the manager. They would usually get mad and leave. Then they would call the store to complain on me later and would complain to me about me. Filed that right in the trash.
I know a gamestop employee who sold a $70 game that was only on pre-order at the time for $5. He sold 2 in the 10 minutes the manager was in the back. He got put on a permanent suspension. Last update I heard was he's still asking when his suspension will be lifted and he can come back to work. Also he had already been shown multiple times how to do pre-orders
Nothing worse than a customer that thinks you're nothing but a slave, and is under the misconception that they're entitled to treating others like trash just because they had a bad day.
Yea many steal from my store (and in general) with that "haha take that evil corporation" i'm sure but causing headaces for me to list of things they don't care about mixed with way too many homeless to stuff if i told you you'd think i'm lying the utter dumb shit i deal with not even two months in is nuts! Got i guess you can call "trained" i know majoraty of things now but some are so entitled and deserve a swift clap back but gotta watch it with them hidden karens that'll ask for the manager i can't!
@@gaydonaldtrump you do realise how hard it is to do something that advanced and it’s not like someone is going to hack into the iPad and make it say non pg-13 friendly stuff.
@ٴٴ also, this is very true. I have never once been outside in my life. I also do not supply any goods or services because I have no job. I only consume.
@ٴٴ THE CUSTOMER IS ALWAYS WRONG 😡 WHOO WULD SUPPORT BULLY KNOWN AS CUSTOMER 👎 THEY ARE ALWAYS BUYING THING AND BEING ASS CLOWN AND ALSO THEY ARE ALWAYS OUTSIDE LIKE WHOO GO OUTSIDE 😡😡 CUSTOMER ARE FAKE THEY DONT EVEN EXIST THE BIG MEDIA WANT YOU TO BELIEVE THEY ARE REAL WEN THEY ARE ACTUALLY JUST BASEBALL FAN NEVER TO BELIEB BIG MEDIA 😤👽 YOU ARE ALIEN ENPLOY BY BIG MEDIA.
Worked in the back processing orders and even I wasn't safe from the bs that is "customer privilege". Had some big Samoan guy threaten us and our assistant manager (?) for what was probably some miscommunication between them and Hardware - some sort of treadmill mishap. I just wanted to get some other guy situated and out from pick-up since he was just awkwardly sitting there in the same room. That's when the guy asked what I was going to do about this situation, and I told him that I don't know the situation and just had an order for another person. He weirdly didn't say anything about that, but continued to hammer my assistant manager (?) - asking for the manager because "she's dumb and knows nothing". It got to the point where she called the cops and they just left while throwing insults at us. Guy was really trying to pick a fight.
Yo fam I Make a variety of short entertaining reactions on UA-cam as well, I’m still working on versatility, and quality but I guarantee you will find something You will enjoy!🙏🏾🙏🏾🙏🏾
"The customer is always right" is a delusion that is often held by the customer
ok Dont Read my name .
Ratio + k-pop better🤳🏼🤳🏼🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓
Sorry you got not spammed bro
if they are there wouldn't be any staff helping but here i am
In my 5 years of working retail I have not once had a boss/manager that said the customer is always right , they just say remain calm when customers lose control and get the manager
Imagine buying a bundle from GameStop and going back to say “I didn’t even sign no contract.” Poor guy. He must have been swindled his whole life.
I deal with this every day. Mf never manage their money and then bitch and cry when they run out and need it. Can’t stand it
Which ironically a store purchase is a receipt of a contract agreement 😂
You know he was talking to a friend about the situation and they were "well you aint sign no contract did you?" And they were like "yea you right you right"
@Kilz Merc Jesus bro, you don't gotta be an upset little snowflake about it tho.
@Kilz Merc agreed, "superma'am" was the worst example of humanity
Every retail customer service issue pretty much can boil down to:
"Hey I have an issue"
"Alright here's your answer or solution"
"Fuck you"
At this point I don't think some customers doesn't want their problem fixed they just want to fight.
@@socriabbas454 exactly, I get this shit every day at Walgreens.
sorry, that is the incorrect answer. i'm suing you.
ikr, i work customer service for an airline & had a customer who’s in the loyalty programme not understand the concept of fixing an issue (which his travel agency cause) himself
he’s probably some rich businessman who had a minor problem but had to make a huge deal about it because things weren’t going his way
Close. The last line is more like "FUCK YOU!" *smashes every object within reach*
I once worked for a company that, when a customer threatened to sue, would make us stop serving/talking to them entirely. The only thing we were allowed to say after that is “now that you’ve expressed that you will take legal action I can no longer help you. All correspondence must be through our legal dept at (phone number) or (email)”. Even if they were like “no I’m not actually” we still couldn’t do anything more than that.
More places should do that instead of letting them get abused but "wHY shoUlD theY cARe bEcAusE tHey hAvE mONey"
Must've been great
You can see how tired the gamestop worker is by his eyes, I feel bad for him
He looks like he’s visibly aged between cuts, my man need some tea and a damn good break
@@averongodoffire8098 truth
i cant tell if he's tired or just instantly fed up with this mf
@@nutmeg7142 Probably both
@Kilz Merc ummmmmmmmmmmm
If a customer comes up to you saying they're going to sue, just don't interact with them. Seriously. Tell them that this is now a legal matter and they must go through the company's lawyers.
@ٴٴ 🤓
@@cole009productions7 he's obviously trolling
@@clova1311 Im aware but thats deservin of a basic 🤓
@ٴٴ Joke didn’t land
@@HCG don't think it's a joke, it's on every comment here. probably a bot, or a troll
“I was pressured to buy a bundle” it’s literally the employees job to recommend the bundle.
I remember when I was younger and didn't know any better, I was picking up a game I had pre-ordered at Gamestop, and oh had they swindled me! I can still remember their oh so terrible words:
"Do you want to pre-order Call of Duty Ghosts? It's only eight bucks."
Not even. There is no pressure, they just don't sell the system by itself. It's either bundle or don't buy it and when I got mine, it was pretty well spelled out.
@@Danganraptor lol the employees main duties working at Gamestop is to push pre-orders and the Game Informer subscription/ Gamestop Power Card
@@billblaski9523 I was being overly dramatic for comedic purposes.
@@Danganraptor Yes, I assumed so. I just found it funny cus I can relate wholeheartedly lol
the frightenly common idea of an employee caring about legal action taken against the company they work for seems to come from people who have never worked a day in their life
If you wanna be a real asshole, you can just sue the actual franchised location to make the manager wave the problem away by firing the unfortunate employee. Suing the entire company isn't even gonna do that.
Now that I think about it, maybe it's better that these people are a bit less destructive.
They wanna just make them scared.
When you work retail, getting to shit on a customer that deserves it is hands down the best part of the job
Jesus look at all these bots
@Kavetion love how this is a bot account for some gacha kid that made fun of Jacksepticeye's father's death
Ratio + k-pop better🤳🏼🤳🏼🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓
@Dont go to my page ok i wont
I work customer service telephony, absolutely correct and listening to them meltdown is always a joy
I fucking hate when customers say “I know it’s not you fault” then continue to yell at you
@Kavetion how many times do you have to tell yourself that
@Kavetion nobody cares
@Kavetion Just cause you're better than the penguin, doesn't mean your daddy wont stop hitting you
@Hannah Smith Tru, but it's still a caveman "unga bunga good" feeling to see a comment gang-up on a spammer
you're right tho
I've had the opposite happen one time. Once, I was in charge of "running" food out to customers, and I brought out an order to a lady in her car. I was nice to her and thanked her for her business and gave her a well-meaning, "drive safe," as I went back inside. After she's left for about 30 min, we get a call on the phones. She called back to tell my manager that her order was messed up, and proceeded to describe ME to my manager to spite me, I guess. I don't know if she has any clue bout how a restaurant works, but I just delivered the food to her car.
I didn't cook, arrange, and deliver the food to her car.
“I’m just gonna come in and fuck shit up” is a threat. Even if he had a case and could sue GameStop, GameStop could sue him for literally threatening the worker and the manager. You don’t tell somebody you’re gonna come into their workplace and “fuck shit up”.
This is 100% why I retired from customer service after years of legitimately enjoying helping people. This day and age, people are literally insufferable and social media just fuels the fires.
As an employee at GameStop for over a year.. we have to sell PS5’s in bundles because Sony wants to deter scalpers. So yes Charlie was right.
yup sad but true and all he had to do was contact gamestop online, and they would return it VIA UPS/FEDEX. This scalper dumb as hell LOL
That plus it drastically inflates Gamestops attach numbers, which they care very much for.
@Dont go to my page ok
Was about to make the exact same comment. Obviously the company does make a bit more money off of these bundles, but they dont make that much in terms of profit. So the main reason is to deter scalpers.
@@NickB897 correct but customers almost always decline warranties since they're spending this much so the metrics that we are judged on suffer as a result
dude just needs to admit to himself that he's suffering from buyer's remorse and quit blaming them for his own issues.
I think what really happened is he always had the plan to return the extra stuff and keep the console only, and is mad it didn't work. He posted another video showing that he is using the console
@@DarkNightRJ yeah that’s exactly what it is. They assume they can return the games and stuff they don’t want, but it clearly says in small print on their website that you cannot return individual items.
@Ne-oh-sama - That would entail taking responsibility for his own actions, which is something that people rarely do anymore.
Yo fam I make a variety of short entertaining reactions on UA-cam as well, I’m still working on versatility, and quality but I guarantee you will find something you will enjoy!🙏🏾🙏🏾🙏🏾
Victimhood is the new bravery in this upside down world. Taking accountability for your own actions? Pff, ok Boomer.
Customers: "No one wants to work anymore"
Also customers:
Manager at Lowes here, and I truly appreciate people like you who support us retail workers. The amount of unreasonable and just nasty people is crazy. Being a manager I usually have to end up dealing with them and one thing I’ve learned is that you NEED to defense your associates and stand up for yourself. Anytime I bite back the customer backs down, but if I let them treat me or my employees with disrespect then it will continue to happen. Where I really draw the line is when a customer calls my associates names. The second name calling gets involved whether it’s a $10 sale or $10,000 sale they will no longer be welcome in the establishment
Yo bro quick question at what point do I get fired for getting mad at a customer when they are behaving like buffoons?
thank you for standing up for your employees! ♥as a retail worker it feels comforting and safe to have a manager that has your back =] only once has a customer had such a tone with me that my manager said 'please treat my employees with respect', and the lady was taken aback. these 'i want a manager' people also need the wake up call that their tactic of invalidating of the employee does not fly!
I worked at Lowes for not even a year and it was definitely one of the hardest jobs I've ever worked (only bc of the customers) and I'm on my 6th year in the Army. I could never work in the service industry ever again. The ppl r insane
@@byamps422 basically if you cuss them out or get physical. It’s okay to not put up with it, just be tactful about it. I’ve had to yell at customers before
@@byamps422 additionally if they get racist you are allowed to say “I think you should leave” but let the managers demand they go
"I have a quick question" - biggest lie ever told in a retail environment.
See I have asked like questions before and felt like shit about it because it was supposed to be quick but somehow it got like... Longer... And like bigger and more and I was panicking because I did not want to stress the employee at the mall out and he was probably panicking because he didn't want to talk to me in the first place and I had a meltdown in the bathroom. I have autism and a ton of PTSD specifically about men but I saw that employee after hours and he was saying he thought the whole thing was funny and he was sorry if he stressed me out and I was just like explaining what happened and now we are really close friends.
Looks like it happened for a reason then. Don’t stress to much in public dealing with people. People are just people, like you and I. We all feel anxiety and stress. We all get tired. We all get hungry. We all have had heartbreak, and tragedy. Just treat people the way you would like to be treated, and I promise that will usually come back around. Like your experience, you must have been very polite with the employee, or else you wouldn’t be friends now.
As a retail worker, I genuinely don’t understand why some people think we’re so fucking dedicated to the company. Especially when they say they’re gonna go to a rival store. Like, ok? Good for you man.
Some workers actually ARE dedicated and care...some realize their behavior represents the manager/s and the company as a whole. Not every retail worker is a stupid teen that couldn't care less or adult with the same attitude.
@@juggmkj some do, most don't. Because most big companies don't give a single flying fuck about their "lower" employees either
@@juggmkj You can be a dedicated hard worker, but that doesn't have to mean you hail the company you work for. I've seen some of the hardest workers push their all for a company because they love to give their all in their work, but they could care less about it in relation to them because they are just there to make a living.
@@juggmkj there’s a difference between handling your daily tasks at work with care and worshipping the ground the company stands on.
These companies do not care about you (they’ll drop you without hesitation if it means protecting their own ass) so why should you care about the companies? I do not understand how some people have more compassion for million-dollar entities than for the average human population. You should always put forth your best effort, but also know your worth and remember that if a company (or person) treats you like shit, you don’t have to care about them lmao
@@juggmkj just delete it bro nobodys in your favor.
I've been working at McDonald's for a few months and I've had so many people be like "that price is ridiculous I'm not paying for that" and I just in my head and think "Then don't get it". Especially when it comes to our ice cream they say the price is super high and it's like "dude, there's a dairy queen just down the road"
OMG IKR. I'm nearly always on till at McDonalds and when I tell people their prices they complain about them. "ohhh that's gone up!" yeah I don't personally set the prices buster. and even if i did if you hate the prices so much WHY KEEP SHOPPING HERE??? silly behaviour
Gets better job bro pls
@@aelie8198i mean, to be fair, i’ll jokingly say something like that sometimes, but i’m never actually intending to guilt trip the workers over it… like they don’t control stuff like that, what good is that gonna do? 😭
speaking of which, not even trying to be rude here, it’s just a question. why is y’all’s Ice Cream Machine not working so much?
I worked retail/fast food for 6 years, mostly as a manager. And the absolute highlight of my days was getting to tell pissy customers no. I love how much the word "no" can absolutely cause a 30 year old man to melt down
I don’t know why customers justify being rude to people who work at retail and think they’re a hero to do so….
ok Dont Read my name ..
Ratio + k-pop better🤳🏼🤳🏼🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓
wow these replies suck
@@BaitPolice this is my first time commenting on a YT video that’s not mine wtf 😭
@ٴٴ god damn it try harder at least if this is a bait
The employee was so nice about it too. Kudos to him for staying calm, respectful, and professional dealing with this idiot.
I'm honestly impressed with his patience when he dealt with someone that arrogant. I would've snapped if I were the employee.
Because he would’ve been fired at the slightest sight or tone of aggression in his face/voice.
@@AJvsTheInternet dawg idc if I'm gonna be fired I would've turned his ass away the second he said "sue"
Bro look like he lived at the gym too .. seems like a nice guy fr
@Dont go to my page okay
Hey Charlie, I run a GameStop and yeah a lot of the reason for the bundles are to prevent scalpers, we had a big problem with that in the past and even if we tried to limit it to one per person people would go to different stores to get multiple and stuff. But also, GameStop only makes like $25 on a PS5, the margins are pitiful so for us to really make any money on them they are bundled, we make more selling a single controller than we do on a PS5 rip
I don't even get why people would be mad about the bundle. Most of the time, if you're buying a console, you don't have games for that console yet. I'm always like "Cool, I'm immediately getting games with the console". And even if you don't want the games, you could just keep the plastic on them and sell them online brand new. It makes no sense to me.
@@Crystalluss if the games come in a bundle you're gonna have a hard time reselling them for any reasonable amount of money. The used and new market will be flooded with those few bundled games.
People like to buy the games they want, not something picked by the game store. That said, this customer knew the deal. There was nothing shady, just buyers remorse.
@@Crystallusstbf I'm in the market to buy an Xbox series x pretty much just for gamepass because I don't think there's a single Xbox exclusive I'd want other than roboquest but I got that on PC as a demo I'm working through
"you come in here acting like a big man but your issue just makes it seem like you're a big baby" thank u charlie for summarizing customer service so perfectly
I'm almost certain this guy is a scalper who bought the bundle, resold the console and controllers, then expected to be able to walk in, put the blame on the store and play dumb to get his money back for the extra stuff. Which if true, is hilarious and deserved.
Props to the employee for not putting up with his attitude, and I hope the manager deals with it the exact same way.
I got one of the bundles when I got my PS5. It came with an extra controller, the headphones, and I think a couple games, all at MSRP. I’m never going to touch the headphones and I hate having physical disks but I’ll gladly pay that kind of premium to get a PS5 instead of giving money to the scum of the earth scalpers. Fuck scalpers, they deserve every bit of suffering they get.
I mean he did say that he apparently "kept the controller at home", even tho he's trying to get a refund for the bundle that.. included the controller? Honestly it'd make sense if that's the case, so shameless lol
420 likes 👍
@@RND_03 I'd say I'm surprised he didnt just try to claim it didn't come with controllers, but that requires basic intelligence to do.
@@elizabeth5561 Using more basic intelligence, the employees would know that's dogshit. You are astronomically more likely to get a defective controller with a brand-new console than you are likely to get no controller. and even the chance of getting a defective controller is highly unlikely with a brand-new console. I could see either cases happening if you bought a used or refurbished console set, but not a new one.
I'm so glad that the company I work with has a no bullshit policy. If anyone ever threatens us with legal shit, we immediately refuse them service and tell them to email the legal team. We're also allowed to totally refuse them if they're abusive in any way. I'll never understand why more places haven't adopted this. Multimillion dollar companies don't need that small handful of asshole money that badly.
Exactly. I work for a big corporate store and if anyone mentions legal action we immediatly stop trying to handle it on our level and give them directions on how to file an incident with headquarters that will be sent to the legal team. Out of the dozens of times its been threatened I've only had lawyers call me twice to consult on what actually happened and take a statement. Most people are full of shit and just drop it when they realize we aren't scared by their threats.
L + Pop Smoke Better
@@cloak5857 Yeah, it's really amusing to me that these people think they're gonna "David and Goliath" a corporate legal team with their entitlement.
Look at walmart, multi-billion dollar company that promotes their workers to sign up for food stamps and/or welfare…There was a walmart that organized a food drive for their own fucking employees. Then the employees turn around and spend their paycheck at walmart because its the place they can afford to buy from because of their shit wages. You’re right they don’t need that small handful, but they want it.
Because Subway and Sonic managers are abusive to their employees to where mold in the store and repeated heat strokes on shift prove their employees are nothing but punching bags to be federally underpaid and neglected to where hospitals and constant health check violations get the managers to get their shit together before being arrested. Not to mention fuckin 7/11, the store owner in my town literally killed one guy with a gun and then intentionally drove over a man and every delivery driver tells past and current employees on breaks that the owner is being verbally abusive again. (Alan Du, look him up, he needs to be arrested, his store has been selling shit with 7-month expired licenses so he legally can't even sell ice.)
Charlie: "I implore you to sue them. Go ahead."
The Customer: "You IMPLORE ME?"
As a retail worker, thank you Charlie. I once got accused of being given commission at an antique store after telling her that a full size oak night stand wasn’t going to fit in her Toyota Prius.
As a McDonald’s worker I’m honored to be hailed a hero by Charlie.
Bro I hear a lot of people complain about the customer service at fast food places and I'm like, "What do you expect? They are FAST FOOD EMPLOYEES!!!" Who the fuck actually wants to work at a fast food place? You do it because you need money. I never expect good customer service because I know how it feels like to work in places like that. I was lucky enough to have very chill coworkers so the job wasn't complete trash.
You're a hero to me too :)
Could never do what you do and McDonald's is always a pleasure after a long day
As long as you aren't the type that throws the burgers around so I recieve them in separate pieces rather than an actual burger. Or the type that always gets the orders wrong then yes, you are essentially a hero
Godspeed son.
You goddamn hero....*tear rolls down cheek
@[Mantis.cyber] xvs1[UNIT] * beefed lol....
The wildest thing is that he thought that TikTok, a platform filled with Gen Z, would agree and rally behind a man being an asshole to retail worker. Props to the retail worker who handled it way better than most would have.
Yo
Does anyone have the original video of this male karen? i want to see the backlash lmfao
Well in his defense, most of Gen Z on TikTok are assholes, and will probably get behind him.
the average tiktok user is like 13 they've never worked retail
@@pumpkin_pants3828 a lot of them still respect retail workers more than the oldest living generations do, just the fact that they havent worked it doesnt mean they cant still understand basic politeness and kindness
I work in food service. I really appreciate the acknowledgement Charley. We get treated as servants by most customers, and my toughest memory was when someone tried to get me fired for a free meal.
I’m a cashier/customer service at a retail store and I love my job because my boss doesn’t care about treating these people with respect. So instead I get to just sit and watch the show as lunatics will turn what was a boring job into a circus
I had a similar job where the boss would scare the customers by randomly screaming and throw things at them and pretend like he was busy. Very few people got mad because they couldn’t figure out who did it. But the customers didn’t deserve it, was just random people.
As a customer service employee, i agree. People are absolute scum, especially older people who will yell at you if you don't remember the exact RGB color code for their frozen caramel cappuccino.
Wtf, self reply or just the same pfp
It's absolutely fucking ridiculous, agreed. I'm a delivery driver, and a lot of the older folks tip like shit, as well as the people who are better off, because they don't have any sense for how little a Dollar actually is. They either remember gas being a Quarter a gallon or have so much money that they think, "Oh, $5 can't possibly make a difference to the driver." Pisses me right off. In fact, today, a customer had a total of $22.30 for a cash order, gave me $30.30, and asked for the $8 back. I had to give out my own money because of it. Luckily, I was given that money back by the store, but it's stupid that even had to fucking happen.
@@numismaticmaster8612 i will never understand usa reworded you must tip me for doing a job that requires no education and anyone can do even tho I have a monthly salary it's rworded. If i order food online to get delivered I'm not paying for the delivery tdriver I'm paying for the food
I Work at a coffee shop too and holy fuck the old people are so entitled man, if it's a degree too cold or too hot I cop an earful
@@Vikingnord1 nah man I'm from Australia so I don't get tipped and actually get paid a decent amount, but as far as I know in the USA they simply do not get paid enough by the company, they have to get decent tips to live which makes the customer service jobs even worse I can imagine.
I think the worst customer I ever had from working at Gamestop for 11 years was the guy that was so mad over something that he went in the corner and took a huge dump. Then his wife ran in and scooped it up with her bare hands and ran out screaming "I'm sorry." The guy eventually came back and said he'd "shoot" me when I got off work that day.
Shit, my boss would've demanded I call the cops for the shooting threat. Having to tell them "he also came in earlier and took a shit in the corner" would just be gravy at that point.
Sounds like someone that needs to be institutionalized.
If this guy can get a wife, so can you, reader.
He did.....what?!
@@ryzikx apparently women want that and no my bald shiny head 😂. Been single way long enough to say nah
The "I'll sue your company" is hilarious because you know full well the dude recording wouldn't give a hoot if their company got sued either
I worked for Pepsi, in Cedar Rapids, Iowa for years and we had patches on our shoulders that read below the Pepsi logo... "The customer is why."
Several of us route drivers got together and had identical patches made and reworded it to read, "The customer whines."
It was nearly a year before the boss noticed. LOL
This dude is either broke, trying to scalp someone or his wife/girlfriend is pissed so he's trying to make GameStop to be the bad guy. This dude isn't a clown he's the whole damn Circus...
No he's the entire clown corporation
This guy doesn’t get bitches
I used to call myself the CEO of Tomfoolery. but after watching this, I might have to change to a new title, because I have found someone more deserving of that title.
Yo fam I make a variety of short entertaining reactions on UA-cam as well, I’m still working on versatility, and quality but I guarantee you will find something you will enjoy!🙏🏾🙏🏾🙏🏾
@@ItzMalick t
Getting called a hero by Critical just made my day. 😅
Ratio + k-pop better🤳🏼🤳🏼🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓
Ratio + k-pop better🤳🏼🤳🏼🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓
@RLM and I love penguins lol
What in the hell is the first comment
These bots are getting out of control
@@nomadicvaquero2791 seriously, wtf is up with youtube?
Thank you so much for calling me a hero, Charlie. It means a lot. It's nice to know that someone appreciates what I did and actually empathises with what I had to put up with. Years ago I used to work for toys'r'us, specifically the video game sector, the abuse we got was daily. After four years I hung up the cape and moved on. I feel sorry for anyone who works in customer service. They really are overworked, underpaid, and worse unappreciated. Thanks again, Charlie.
i work at a grocery store in the south and im glad charlie brings people who work retail to light
A lady literally had me for 40 minutes talking shit about how she doesn’t like our systems, the way our computer takes coupons off , savings/deals she didn’t get, the fucking 5 dollars that didn’t apply the way she wanted it to apply specifically to everything( even tho she got 5 dollars off). Just delusional had nothing better to do. She left went to her house and came back just to complain! She wanted for me to refund money and coupons (which is against policy) and still didn’t understand after explaining the same thing multiple times (she thought I was pulling our regulations out of my ass?). I could never talk to a person the way some of these “customers” talk to us like it’s ridiculous.
I believe in banning bad customers from any store. If they don't like it, they can shop and do everything online
@Kavetion Somebody please ban you. I have a feeling Susan is purposely destroying this platform with these bots.
Yo fam I make a variety of short entertaining reactions on UA-cam as well, I’m still working on versatility, and quality but I guarantee you will find something you will enjoy!🙏🏾🙏🏾🙏🏾
In our store we once had two customers go at it and fight each other and naturally we called the Cops. But for other customers that wasn't enough, they were complaining "why won't you do anything about this! DO SOMETHING!!!", like we were security guards or some shit, like we were physically going to get involved and risk our own safety !? LOL
@Kavetion bet
As a Gamestop employee formerly, my worst customer was the guy who pulled a gun and pointed it in my face for 9.50 AN HOUR
Jesus Christ, did he get arrested? That's terrifying.
@@devent10n nope it’s Philadelphia police so nothing got done
What the fuck
@@KayhoticGames there wasn’t a lot they could do my store has no camera in the front and neither did the stores near us. If they drove off before the cops got there not a lot they can do. And while we have a panic button we are told not to press it while they are in store. The only thing worse than a robbery is pissed off robbers in a hostage situation.
Lmao as I just put my app in for a Philadelphia GameStop
i feel so bad for anyone working retail
There was 1, and only 1, advantage to being a manager at the supermarket I used to work at. People would ask for the manager and I would be able to look around and then tell them "Oh yeah... that would be me."
I’m a waitress. People order things and then drink or eat them fully and then say they didn’t like them and want it off the check. And when they get angry, it’s literally not my problem. What am I supposed to do? Why am I the one getting yelled at for serving you chicken Alfredo that YOU ordered. I’ve even witnessed people take some of their own hair out and place it on an already finished steak and get angry and want a full refund. These people exist.
Edit: I make 3.63 an hour to deal with this bs.
That’s so fucking immature
Hut ab vor jedem der den Job macht. Ich würde wahrscheinlich nach 2 Tagen die Nerven verlieren.
@Kavetion shut up
The best one is when they threaten not to come back again. Good, dont like our service? Get the fuck out we dont want you here
Guys don't click on these bots.
"The customer is always right" is a sales tactic, not a shopping rule.
The original phrase wasnt even meant in this context, it was meant as in "if the market demands a certain product, sell that, not something people dont want"
Yo fam I Make a variety of short entertaining reactions on UA-cam as well, I’m still working on versatility, and quality but I guarantee you will find something you will enjoy!🙏🏾🙏🏾🙏🏾
I always interpreted that even if the customer is in the wrong they'll still be right in their delusional, entitled minds.
1:20 When I worked at a bigger retail store, I actually had someone tell my manager and I that we were going to hear from their lawyer, and I remember being like "okay? And?" and my manager told them exactly how to spell his name as well as told him that since they wanted to make it a legal issue we could no longer talk to them, and they'd have to call corporate. IDK if that's a general corporate thing or just the company i worked for, but honestly after that i low-key wished belligerent customers would threaten legal action so i wouldn't have to deal with them.
Hate it when people yell at grunt level employees. They're just there trying to earn minimum wage. They're not the company executives. Nothing happens when you yell at cashiers.
Gamestop employee here. He absolutely did not get pressured into buying that bundle. We let our customers know that we have some in stock, that they're only available in a bundle, we let them know what comes in the bundle and how much it is, then they walk away. Not to even mention the process for buying these bundles takes at least 10 minutes. You cant just oopsie dasies into buying one. Like its a whole process where you have to scan ID labels, ask for like 4 different warranties on everything that comes in the bundle, bring the console out front, hell you even have to ASK THEM WHAT GAMES THEY WANT because theres always a selection. Also he asks "is that in writing though!!!" Like yes. It literally is. Its actually directly under all the shit he flopped on the counter with big letters that says "PS5 BUNDLE" and lists what you get with it.
Figured as much. Dude is just a scalper.
frfr
I've NEVER been pressured at Gamestop, ever.
I respect you as a wage slave for this company, but you cannot pretend Gamestop doesn't push scams on their customers and have the employees do it. Club etc. The point is for people to not ask for stuff to make it not visibly available. Not the wage slave's fault ofc.
@@LetsGoGetThem say wage slave one more time bruh…
@@LetsGoGetThem yeah, but you're literally not forced to *buy it so its still the dummy who bought its fault
That guy handled that well and on top of that he has a Goku hoodie. He's a walking W. Thank you for putting that clown in his place 💀
yeaahh he works at the gamestop i go to he is genuinely a super cool and sweet dude
Fr that man gotta get a raise or something
“He’s a walking W” first time I’ve heard it said like that. He really is.
GameStop employees are always chill.
@@whatsaeuphonium9077 true
“I would like a PS5”
“Would you like the bundle?”
“Yes”
“Here ya go”
“I was pressured”
I work in Customer service and i always say ''The customer has the right to be wrong. but they are not always right'' Feels pretty cool to hear though how much respect Charlie has for retail/customer service workers.
Btw love your videos Charlie always give me a good chuckle aswell nice entertainment to listen to/watch.
The “I’m gonna sue” thing hit too close to home tonight. Literally TODAY I had a woman yell at me saying she’s gonna sue Walmart if she falls in the parking lot.
When she falls just run her over in your car and keep driving
Me when i mop the flow i dash to find the signs so no karen tries anything! one apparently did when i didn't work but wild many miss the very visable caution sign of the little step *WILD HOW SO MANY MISS IT* i swear people are blind!
@@M4TTYN They do it on purpose. Many people are just looking for excuses to sue so they can sit on their lazy ass.
When I worked in retail a woman slipped on a patch of ice that was easily avoidable near the storage warehouse, and was upset I didn't run 30 meters to her after her friend comforted her and later that day had a complaint about me that was sent to my store manager.
@@butwhole4186 I swear people are purposely begging for attention I mean falling over doesn’t even hurt lol.
I used to work in food service at a tourist destination in Australia. My boss told everyone who worked there: "If anyone is rude to you, refuse them service." Apparently he'd seen too many staff experience emotional breakdowns because of customer's behaviour. And i can tell you, there are few things in this world more satisfying than the face of an over-entitled and rude customer after you tell them to leave the shop.
Ahhh, justice. I wish I could do that any time someone's being a cunt to me, but I'd be fired.
Holy based
Aaahh... yes
The good ol’ customer driven emotional breakdown
I remember my first while working as a cashier in a supermarket
Now there’s a boss that everyone should have.
Maybe there’d be less Karen’s in the total population…
Your boss is a chad
Kid Goku hoodie automatically gives you the W every time.
Oh this guy wasn't having buyers remorse he was a scalper trying to get the extra money back for the bundle items and already sold the PS5 itself.
So I'd say this anti-scalper method is working just fine.
Yo fam I make a variety of short entertaining reactions on UA-cam as well, I’m still working on versatility, and quality but I guarantee you will find something you will enjoy!🙏🏾🙏🏾🙏🏾
Bingo.
Do not listen to the 1st reply, it is a soulless robot or attention seeker. Move along and don't give them attention. If you want to, you may report the reply
I thought this too lol
Here before 20 more bots arive.
In the customer's mind, them saying "I'm gonna sue the company" will make the employee grovel, because they (the customer) believe that when they are in court, the employee will be blamed. Sort of like GameStop pointing at the employee going "This is all your fault! You could have prevented this!".
How do I know? Because when I used to work at an Apple repair shop, someone said the same thing. "You better fix this for free, or else I'm going to sue Apple. And when this gets to court, your ass will be fired because you could have stopped it."
@Dont go to my page Okay I wont
A case like "I wAnT [THING] FoR frEE" would immediately get blasted out by the judge.
...and I have no idea why they would think that lol.
He should’ve thought about that before buying an Apple
Truly a bruh moment
@Dont go to my page reported
I love watching these videos, with a super chill customer just handling it really well
Who gets pressured into buying shit at GameStop and I think I could payed the same on stock X has gotta be the most cap statement I ever heard
That customer is the type to go to a restaurant, "supposedly" order a Hamburger, get a Chicken burger instead, eat all of it, then comes back asking for a refund.
Not even. He’d order a burger, eat all of it, then go up and say he ordered chicken demanding a refund.
@@mtsoccerman how is that different from what he said 💀
@@jonmann4980 difference is: in my scenario the restaurant gets his order right, but he lies to get a refund. In OP’s scenario, the restaurant fucks up his order. Bro knew what he was buying at GameStop, so it isn’t like he got something different than what he ordered.
Edit: I just now noticed “supposedly” so I did pretty much say the exact same thing as him lmao
Yo fam I make a variety of short entertaining reactions on UA-cam as well, I’m still working on versatility, and quality but I guarantee you will find something you will enjoy!🙏🏾🙏🏾🙏🏾
Do not listen to the 4th reply, it is a soulless robot or attention seeker. Move along and don't give them attention. If you want to, you may report the bot.
I also was “threatened” with legal action when I told a man I wouldn’t buy his console. Just the console. He provided no cords, or controller. Demanded to know why and I explained I could always deduct the cost of missing items from the sale but it probably wouldn’t be worth it at that point, so it’d be better if he possibly could grab them, but that wasn’t enough. “Why couldn’t you just buy the console. I’m gonna sue you for it.” I just had to point look him in the face and say “would YOU purchase a console from a retailer like this???” Then THATS when he launched into “bundles are illegal look at my receipt haha I’ve got you now dumb bitch” I had to hold back laughter.
Sounds like my man may not have been able to get back into the house that had those cables anymore, *wink wink*
You didn't _have_ to hold back laughter
Some women tried to sue my store cause of legit not seeing a little step with a clear catuion sign placed well within seeable view *i swear people can't be this stupid!* but i'm proven wrong! lmao
@@BotsKeepStealingMyName so glad someone called it lmao man said “but the family is back from vacationnnnn”😮💨
@@M4TTYN
Their stupidity knows no bounds. Imagine being a homesteader for years just to return to see what people constitute as important. Two days ago I posted something on a D&D FB group about how to make two groups of people happy with Darwinism explaining how lizard people can have breasts and some can't so both parties can walk away happy. I had like 15 people who were all cool about it and then one chick who was raging over it. She literally pulled the "Did you just assume my gender!?" I'm just like.... Holy shit... I came from "We have 3 days of food. Gardens infested. Hunters got mauled. Supplies aren't here yet. We got 4 sick people and we found out it's cuz there's a dead bird in the well. And to make it all worse they them just assumed his her gender, so now we have to go ahead and burn they them at the stake." ... What... the turbo fuck... I can't fucking believe this.
Plot twist: The employee was actually John Gamestop and the customer had been bamboozled
Nothing makes me more happy then telling a customer something, them not believing you and asking for the manager, and for the manager to say the same thing prompting the customer to back down.
That’s a goated manager
I work front counter and I’m also manager on duty. This is how it usually goes “Let me speak with the manager!” “You just did” they are instantly stun locked and I looove it
Nothing better than being the manager and asking the server what they told the customer and repeating it word for word back to the asshole
There were so many times I thought I was going insane at my job because of the customers but my manager was a friendly lady and loved to chat so we were always talking about the one customer who is visibly and audibly drunk trying to attack the poor girl working in drive up and go in aisle 7, or she would be straight up say with full confidence to the customer that they were wrong and they were in the store two days ago making the same scene so the manager says she doesn't "understand how they could've already forgotten and gotten so upset about it again" while in earshot of the same customer.
It hit stronger than heroin
@@kn0wvuh dude I'm so using that once I'm a manager
I work in a bank call center, and the amount of people I've had threaten to sue me/ the company/ my boss/ the call center is amazing, like everyone really believes threatening a law suit will magically make everything just suddenly get fixed. I had one client threaten to come to the office and choke the life out of me because i couldn't get his money back after his nursemaid robbed him it is truly wild how people toss blame for their problems.
punch your phone in airplane mode
He offered to choke you and you didn't accept??😭😭
Sorry but, who even are you?
I hate Penguinz0 Because i Make a better content
@DONT READ MY PROFILE PICTURE I dont think I will
"ima go ahead and sue GameStop"
Dude, you couldn't even buy a ps5 correctly, there is no dimension or pocket dimension in existence where you come close to suing anything or anyone.
Thank you.
Would've been funny if the cashier was like "sir if you want to sue you'll have to take a ticket and wait in line at our dumpster around back."
The "I'm gonna sue!" angle might have a chance at scaring a smaller business who doesn't know that arbitration exists, but to try and threaten a low-on-the-totem-pole employee of a multinational corporation with an army of lawyers on retainer is absolutely hilarious. Yes, please do sue me, you should go file your papers right away. I'm sure your lawyer will think it's a slam dunk case.
Had a lady threaten to sue me yesterday. Jokes on her, I have her signature on paper that says we're not even liable beyond $250. Enjoy finding a lawyer for less than $250.
@@RWAsur Wait, you can make people sign stuff so they can't sue you? How does that work?
@@randomdeliveryguy my company takes a customer's product and transforms it. If we were providing everything 100%,that would be a different story. Plus the transformative nature does not involve electricity, so there's no mechanical risk of its change. That's how it's easy for us to have a $250 liability limit even though customers can bring in stuff that's worth tens of thousands of dollars. That's just the risk you take and sign off on.
@@RWAsur Oh, so it's because of the nature of the service provided. I see.
I loved telling customers that when I worked retail. I'd also tell them to come back and let me know how it goes, lmao!
Ex gamestop employee here.
I once had an interesting customer come in. He was wearing a plain white t shirt and a gold necklace that looked like it was for a kid. His hair was all spiked up aswell. He awkwardkly came up to the counter and asked to buy some used game. After he made the purchase i said "thank you for shopping at gamestop". After that he sort of just froze and stared at the ground for a bit. He then quickly blurted out "thank you beautiful" and ran off. Was very strange... but I wish he hadn't run away though, I was going to give him my number...
Sounds like something I did in my teen years
Pleaseeee 💀
@@richardbruhn8583 creepy
😭😭😭😭😭😭😭
Missed opportunity
The 2 best lines I learned from working part time:
That sounds like a personal problem
I just work here
"Go for it bro. This isn't my company. I just work here."
Being a Karen is not a good look, but imagine being a Karen at a gamestop.
Can we coin that as a Brayden
@@paint6861 Im thinking richard
@@AutumnSage98 Richard seems like a Home Depot or Best buy karen
@@AutumnSage98 yeah Richard, that’ll do
@@Coolivers bro what
I used to work at a gas station where we weren't allowed to give people alcohol if they didn't have a valid ID (pretty reasonable), but we'd have alcoholics freak out and rage every day who forgot their ID and we were the only place that sold booze in town. We had a guy whip a bottle of vodka at an employee, and another one who - as he's raging at us - walk behind the counter and demand we open the register and took the money, walked out the door and got arrested. There was a homeless woman who we wouldn't give alcohol to, so to "get back at us" she started living in our bathroom. Another time a guy cut off one of the pump cables because he was pissed.
There was also a human trafficking sting on my first day. I worked there for 2 years after that 9/10 job
pardon me but living in the bathroom? so many questions
Jim, what the fuck? You live in Florida?
I work at a Wawa in NJ shit like that happens all the time here lol
@@lizzyred3677 ahh, so that's why you're not allowed to pump your own gas in Jersey...
You guys sell booze at a gas station
Gamestop employees are always so chill from my experiences. One time a drunk dude came into the store and started threatening the employees and they just kept their cool and talked him into leaving. They could have escalated it so easily but they did a damn good job.
i work at a mall and i appreciate your support charlie, customers suck so much
“The customer is always right” hasn’t been a thing in decades, if at all, yet all these people think it’s a real thing
It's never been a thing. Anyone who thinks 'the customer is always right' is a good way to do business deserves the imminent bankruptcy headed their way.
It went out with no shoes no shirt no service
"The customer is always right" means "[when considering what products your consumers will want to buy], listen to what those customers say they want to buy instead of telling them what they want". Unfortunately, customers dont know this 🙄
the full phrase is actually “the customer is always right in matter of taste” but the last part is usually always cut out for convenience.
I work in food service and our store gives customer's a 3 strike policy. If you refuse to listen and still continue to throw a tantrum and cause a scene after we've explained to you why we can't do whatever bs you're demanding we then politely tell you to leave. If you still refuse to leave it goes up to "get the fuck out" and then if you still refuse we then call the cops to have you removed and you are permanently banned from ordering at our store.
Ex-gamestop employee here, You cannot return items that were bundled with the system and you can’t even trade them in, Charlie was right this is an anti-scalping measure they made when PS5s were hard to find. God Bless that employee for standing his ground he did everything right.
You can return them actually. You just can’t have opened the console, serial numbers have to match, and all other items included in the bundle have to be sealed and included with the return.
@@FamousWF so if you didn't like the console or games, you're SOL? even if everything is back in there mint condition? That kinda sucks...
@@kiyokumabear well that’s standard practice, bundles must be sold and therefore returned together
@@Shizlgizl there are some good articles on it but to summarise.
Your average scalper or bot can flip a ps5 pretty easy for huge profits.
It's harder to shift is second hand games controllers and accessories.
So instead of a scalper buying buying a 500 item selling it for 1000 he now has to pay 750 for a console. Then his more than likely stuck with the game.
He could of course accept lower profits, or charge more but consumers are less likely to pay more for second hand stuff or for a premium product they don't need.
A personal example is ufc in London. Tickets for cheap seats sell out in 2 minutes. Then get reposted on scalper sites with 500% mark up.
What doesn't get scalped is the premium £1000 tickets, these are too heavily a cashflow layout with no guarantee of a return.
Hus third option is what we most likely see above. Try n return all the useless stuff and not the console.
Its generally thought that bundles do reduce scalpers but also hurt the consumer.
Anyway hope that helps
@@elderrusty541 he said sealed and closed. That's not exact standard practice. Most places (in terms of gaming) allow you to return an item(s) if they're together, yes, but they don't necessarily require it to be completely unopened. How do you know you don't like it if you don't try it?
The employee seems like the most chill dude ever
I was expecting worse. I was expecting the shelves to be trashed.
“the customer may not always be right, but the customer always wins” is one of the things i was taught on my first day as a service worker and has rung true every day since
Definitely not. If my manager encountered this guy he would have immediately told him to leave and that we would not be servicing him. He doesnt take any shit
@@squigeon7959 ggs for you man i haven’t been so lucky💀
Well it seems like this customer didn’t win thankfully. His responsibility, not the employees.
The customer didn’t win though
and that's why we have this specimen here bitching about his purchase
As someone that works gamestop, yes its a anti-scalping measure, if you want to return anything in the bundle you gotta return the whole bundle, you can trade in the items though if you wanted to.
That’s what confused me about this interaction
I’m like “wait he has most of the bundle, he can probably ask for a trade for some of the products he’s returning” or literally just stop being a child and return the whole bundle like any rational human being would
but then again I’ve never yelled or harassed customer service before like a knuckle dragging punk so what do I know
Technoblade is dead while i make banger content :laughing:
@@shan9886 great joke you should do stand up
@@shan9886 says the discord user with no public content
Basically they had a deal where if you bought a bundle of items you would get a PS5 for a fair price and this guy probably wanted to return all the pieces, get $300 back and keep the PS5 so he could resell it. Glad I'm not the only one who caught the actual scammer. :P
Much respect for this video man. Seriously, customers feel obligated.
As a retail worker myself…. This happens legitimately every day
The term "The customer is always right" is such a delusional sentence that entitled people always have and it's truly satisfying when they snap back to reality
@Kilz Merc based
The full quote is actually "The customer is always right about to say something stupid"
@@bcav712 what was the comment? It's deleted
Well the statement has some truth but people misuse it.
That saying always reminds me of a line from one of Garn's videos.
"Rule number 1 of this gig is the customer is always, without exception, fucking wrong"
As someone who's job role is literally 'Customer Service' I appreciate the words of affirmation and understanding
Customer Service has gotta be rough. Especially when it transforms into Customer Wrangling
Are you a masochist? Unless the pay is amazing… even if it were tbh, I could never. Thanks for all that you do.
@Kavetion shut up
@@user-sf9gs2pg1b Gotta get a job somewhere.
Yo fam I make a variety of short entertaining reactions on UA-cam as well, I’m still working on versatility, and quality but I guarantee you will find something you will enjoy!🙏🏾🙏🏾🙏🏾Yo fam I make a variety of short entertaining reactions on UA-cam as well, I’m still working on versatility, and quality but I guarantee you will find something you will enjoy!🙏🏾🙏🏾🙏🏾
When I worked at Best Buy years ago, it was store (if not corporate, I'm not sure) to give the customer the number for corporate and terminate the interaction immediately the second a customer threatens legal action.
This is quite literally my mom. All of those poor poor convenient store cashiers she berated at for the store's bad product bundling coupons... when my dad reminds her that those employees have no control nor impact over it at all, she just innocently say, "but they will make sure everyone in the company knows how bad it is". God.... my dad just gave up.
I'm sorry for you 😔
@@Coffeebomb22791 Thanks
@@masahirosakurai488 you’re welcome
Yo fam I make a variety of short entertaining reactions on UA-cam as well, I’m still working on versatility, and quality but I guarantee you will find something you will enjoy!🙏🏾🙏🏾🙏🏾
@@ItzMalick i hope your channel is banned you bot
As someone who worked at GameStop recently, I think it's important to note that you absolutely CAN get a refund. You *MUST* bring back all of the items included in the bundle, otherwise you will not be able to return it. There is no scam. There is no problem. You just need to bring back everything you purchased. He's trying to get away on a technicality because it lists the bundle as individual items on the receipt.
the fact he said "i kept the controller" means he was just trying to scalp it.
Not if the games are opened you can't.
@@zettozettomer2640 He didn't open the games. He said so in the video
Hes trying to return the games, so he would have just bought the console straight up. I agree with others that he’s trying to scalp the playstation - the employee sounds like hes willing to swap out the games for him, but he only says he wants “store credit” presumably to pull this scam again
Can confirm as well. I have, and will continue too have, so many of these transactions since the bundles released lol. Everything just had too come back to us and we will all have a beautiful time and have celebration for the refund being given! But it gets difficult with no cooperation even when we try to go above and beyond to try and help the guest. But that retail for ya!
I've been working in a supermarket for a year now, and I've seen one or two things. Hearing Charlie say the thing at the start touches my heart.
Please if there's a part 2 to this I need it.
5 and a half years retail, and the most idiotic thing we dealt with EVERY SINGLE DAY, was our couponing, and how customers NEVER read the coupons, and would come in literally demanding we do what THEY THOUGHT the coupon said.
I’d love to hear stories
Dealt with this before. What's worse IMO is when the coupon is still valid according to the writing, but the code no longer works in the system. Stupid IT fucks pull the codes from our system early almost every time we run one
@@MajorCanada great point, a lot of customer issues were because of fine print when it seemed like something else was being advertised or a coupon was implied to work with everything. Also buyer's remorse like this vid
Yo fam I Make a variety of short entertaining reactions on UA-cam as well, I’m still working on versatility, and quality but I guarantee you will find something you will enjoy!🙏🏾🙏🏾🙏🏾
I’ve worked customer service for 11 years until I had a complete emotional breakdown, total burnout, and severe depression. I seen people like this EVERY DAY. It was incredibly rare for me to have a good day because when that shit happens, management tells you to take it with a smile. Customer service workers are the most disrespected, overworked, horrendously paid, and mentally exhausted workers. Yet, only during a pandemic where they considered “essential”.
100% agreed. Whats worse is that in my hometown of Montreal, we werent considered essential for vaccine priorities. So even though everyone was constantly telling us how essential it is that we work our dogshit jobs, we didnt even get any extra benefits from the "essential" status. Im sorry to hear about your breakdown, and I hope you work in a less abusive industry now.
I'm sorry. I hear your words. The mental and emotional pain manifesting into physical struggle. It breaks that happy hopeful child that is still in your heart..
I don't know why things are the way they are
I believe everything happens for a reason
And I hope good comes to you because you do deserve it
Thank you for your hardwork man 💪🏽
I’m going through my own breakdown now, the same kind, and it’s my company. Bad customers make it not even worth it. Hope you’re doing better.
"Take it with a smile!"
"The customer is king, just forget about it!"
"You need to grow thicker skin!"
"This is the real world you baby!"
I genuinely hope that their arteries clog up whenever someone tries to normalize abusive behaviors. It'd fix the world really damn quickly and fill up the graveyards.
my fav response to "I'll just go spend my money somewhere else!!" is "Okay want me to hold the door for you?"
John GameStop. Dude, your whole take on this had me in tears. 🤣🤣
This was actual tame compared to the people coming through McDonald's ordering a single big Mac and throwing ketchup packets everywhere because they had a free apple pie coupon with any purchase of a MEAL. Customer service needs a raise.
@Billy McCatty Powell go be lonely somewhere else weirdo.
@Billy McCatty Powell I think you don't get what the dude actually means.
When I worked at Mcdonalds (mind you I wasn't even the person who served this woman her food, I was on front counter and this was in drive thru) I had gone to help out some of my coworkers with their orders since mine were done, and they needed help bagging. So I helped out bagging their food however this woman wanted extra sauce. Now at my specific Mcdonalds (idk about others) there was a 25 cent charge for additional sauce. But the woman purposely asked after having already ordered and paid to avoid the minimal charge. So she basically just wanted a bunch of free sauce, and my coworker rung her up at her register instead, told her that would be 25 cents, and the woman tripped shit. All three of us, my coworker, myself, and my manager had to watch as this woman not only threw her strawberry milkshake on us, but then also threw her food back on us in a fit of rage. On top of this I've experienced plenty of other things like verbal harassment, literal threats, and sexual harassment in my time working at Mcdonalds. I worked for about 6-8 months (since I was waiting to turn 18 at the time) and was making minimum wage (7.25). :)
@Billy McCatty Powell that doesn’t mean they don’t deserve a raise though. Also I’m pretty sure this comment wasn’t being serious lmao
do you need to add fries and drink for it to be a meal?
As someone who at one point was young and in a management role at a customer service establishment, it was incredibly fun when someone asked to see the manager. I would say yes, spin in a circle, and introduce myself as the manager. They would usually get mad and leave. Then they would call the store to complain on me later and would complain to me about me. Filed that right in the trash.
@LeoS you love life don't ya
@@CBeesy you take youtube comments seriously don’t you
@LeoS yeah i really enjoyed his interesting story indeed, i'd rate it a 7/10
imagine dude comes back the next day to "fux with the manager" and gets talked into buying another bundle lol
I know a gamestop employee who sold a $70 game that was only on pre-order at the time for $5. He sold 2 in the 10 minutes the manager was in the back. He got put on a permanent suspension. Last update I heard was he's still asking when his suspension will be lifted and he can come back to work.
Also he had already been shown multiple times how to do pre-orders
Nothing worse than a customer that thinks you're nothing but a slave, and is under the misconception that they're entitled to treating others like trash just because they had a bad day.
Yea many steal from my store (and in general) with that "haha take that evil corporation" i'm sure but causing headaces for me to list of things they don't care about mixed with way too many homeless to stuff if i told you you'd think i'm lying the utter dumb shit i deal with not even two months in is nuts!
Got i guess you can call "trained" i know majoraty of things now but some are so entitled and deserve a swift clap back but gotta watch it with them hidden karens that'll ask for the manager i can't!
@@gaydonaldtrump you do realise how hard it is to do something that advanced and it’s not like someone is going to hack into the iPad and make it say non pg-13 friendly stuff.
These guys need to GameStop it.
@@anotheruser9283 *realize
@@bananafone1414 No, they spelled it correctly. Both spellings are correct, but the one they used is more common in the UK
The amount of grown ass men that threatened to sue Sears over return issues when I worked there was astonishing
I want to like you comment but it’s at 69, so just know I’ve liked this in spirit.
EDIT: okay so Nevermind, the 69 was ruined. F in the chat.
@ٴٴ also, this is very true. I have never once been outside in my life. I also do not supply any goods or services because I have no job. I only consume.
@ٴٴ THE CUSTOMER IS ALWAYS WRONG 😡 WHOO WULD SUPPORT BULLY KNOWN AS CUSTOMER 👎 THEY ARE ALWAYS BUYING THING AND BEING ASS CLOWN AND ALSO THEY ARE ALWAYS OUTSIDE LIKE WHOO GO OUTSIDE 😡😡
CUSTOMER ARE FAKE THEY DONT EVEN EXIST
THE BIG MEDIA WANT YOU TO BELIEVE THEY ARE REAL WEN THEY ARE ACTUALLY JUST BASEBALL FAN
NEVER TO BELIEB BIG MEDIA
😤👽
YOU ARE ALIEN ENPLOY BY BIG MEDIA.
Worked in the back processing orders and even I wasn't safe from the bs that is "customer privilege". Had some big Samoan guy threaten us and our assistant manager (?) for what was probably some miscommunication between them and Hardware - some sort of treadmill mishap. I just wanted to get some other guy situated and out from pick-up since he was just awkwardly sitting there in the same room. That's when the guy asked what I was going to do about this situation, and I told him that I don't know the situation and just had an order for another person. He weirdly didn't say anything about that, but continued to hammer my assistant manager (?) - asking for the manager because "she's dumb and knows nothing". It got to the point where she called the cops and they just left while throwing insults at us. Guy was really trying to pick a fight.
Yo fam I Make a variety of short entertaining reactions on UA-cam as well, I’m still working on versatility, and quality but I guarantee you will find something You will enjoy!🙏🏾🙏🏾🙏🏾
This brings a whole new meaning to the phrase. "I don't own this place. I just work here."