History of the Apple Store

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  • Опубліковано 2 чер 2018
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    ________________________________
    Apple’s retail stores are the most financially successful in the world, generating more than $5,500 per square foot of retail space. But this level of success was not anticipated by anyone back in 2001 when Steve Jobs debuted the first Apple Store, and you may wonder why that was. Well it’s because Apple had tried establishing a retail presence before, but it ended badly. So let’s start off by examining why Apple’s first attempt at retail failed while their second attempt was a wild success.
    Back in 1997, Steve Jobs returned to Apple and found the company in terrible shape, including their retail presence. For many years Apple had been establishing store-within-a-store concepts. Where a section of a retail store like Best Buy would be dedicated to Macintosh computers. But there were some fundamental problems with this approach. Most retail store staff had no training or experience with Macs so they often directed customers to PCs instead. Also, the reseller’s profit margin on selling Macs were only around 9% so they weren’t incentivized to recommend them to customers
    So with all these problems with the store-within-a-store approach, you might assume that Apple scrapped the idea and began working on their own retail stores. But that wasn’t the case...
  • Наука та технологія

КОМЕНТАРІ • 358

  • @AppleExplained
    @AppleExplained  6 років тому +335

    Who's ready for WWDC 2018 tomorrow??

  • @joeanjr
    @joeanjr 6 років тому +340

    Apple hands down has the dopest store period

  • @amarsah3315
    @amarsah3315 5 років тому +131

    undoubtedly Apple store was one of the best decision APPLE has made so far.....i have been there 15 times or more and was always overwhelmingly satisfied by their service....it's unmatched anywhere

    • @Windows-nt9ts
      @Windows-nt9ts 4 роки тому +3

      King's React Gaming GameStop service sucks! I went their on my American trip and they tried force me to buy a membership I would only use while in the US! I was gonna buy Just Dance, but they kept saying “So what do you want to do? Trade in or get our membership?” I wanna buy this game. And they made me buy the membership, I cancelled immediately and never went again. GAME ( UK Game store ) is so much better!

    • @AFoxGuy
      @AFoxGuy 4 роки тому +4

      @@Windows-nt9ts r/woooosh

  • @grogtgs
    @grogtgs 5 років тому +28

    Jobs wanted to call it the 'Geek Bar'. BestBuy has the 'Geek Squad'

  • @falconpower3569
    @falconpower3569 5 років тому +36

    Wait so when I stand in the Tyson’s Corner Apple Store, I am actually standing in the first ever one!?!?!?!?

    • @AleOnYoutube7
      @AleOnYoutube7 4 роки тому +2

      FalconPower356 Ikr I went to that store and when I saw this video... I thought the same thing

    • @maddieschaefer
      @maddieschaefer 3 роки тому

      Lol I think about that whenever I go there! Tyson’s is a pretty good mall. I don’t live very far away

  • @chex4923
    @chex4923 6 років тому +74

    I've been to the Apple store in the Glendale Galleria many times! I never knew that was there second store! That's so cool! I guess that would explain why it's so small compared to other apple stores (like the one across the street at the Americana)

  • @apostolosviol
    @apostolosviol 6 років тому +32

    I couldn't believe that you can make such a good documentary like this one! Your documentaries are Excellent! Keep it up🔝
    Greetings from Greece👋

  • @gianniveneri7311
    @gianniveneri7311 5 років тому +29

    The best service in a retail store! They solve problems in a short time and convenient way! Have you ever tried repairing a Samsung phone? They will drive you crazy! Apple for ever!

    • @tiffprendergast
      @tiffprendergast 4 роки тому

      gianni veneri short time haha 😆

    • @Champion24147
      @Champion24147 4 роки тому

      Have YOU ever tried repairing a Samsung phone?

    • @albaraqahtani
      @albaraqahtani 4 роки тому +3

      and here comes the waves of droids

    • @Windows-nt9ts
      @Windows-nt9ts 4 роки тому

      I know! Most phone companies don’t have a repair shop for devices, so you go to a shady one on a shady street, they keep making you wait, you take the phone back and have no idea how to fix it! With Apple, take it in and take it back once it’s fixed. EPLS!

  • @bittewarten3783
    @bittewarten3783 5 років тому +14

    Seeing Apple from an economic perspective is actually very interesting.
    I would recommend everyone who’s interested in economics to try it out at least once

  • @evilutionltd
    @evilutionltd 6 років тому +105

    I knew that John Browett was going to mess everything up. He was terrible at Dixons. He treated the employees like shit and was happy to cut everything to the bone. This affected the employees and that ill-will is passed on to the customers.
    Apple had a bad 6 months with this clown shitting all over Apple's good reputation.
    He is what is known as a seagull manager. Swoops in, make a load of noise, shits on everything and then disappears.

    • @Mr_Bones.
      @Mr_Bones. 6 років тому +12

      evilution I worked there when Browett was hired, EVERYONE knew Apple was fucked and to be honest, it never really recovers fully. When we found out Browett was firing our brothers/sisters in blue with the permission of Cook, we never trusted him again. Browett also froze wages during raise time. He was a real piece of shit and I hope he has full body cancer. After Browett, Eyebrows (aka Angela) would release a video every week showing how much Apple made while we got a puny 4% raise, if that, once a year. I’m glad I left that horrible company years ago. Retail employees were treated like disposable garbage and we knew it, while corporate employees we all kings.

    • @TheRealUnconnected
      @TheRealUnconnected 5 років тому

      @@Mr_Bones. retail staff are garbage get a better job you failure.

    • @nonexistentchannel1111
      @nonexistentchannel1111 2 роки тому

      @@TheRealUnconnected if theyre a failure they cant get a better job. if theyre a success why is it wrong to start somewhere?

  • @damnfreakingsien
    @damnfreakingsien 4 роки тому +4

    The shopping experience at apple store is seriously amazing compared to typical tech outlets, with its spacious interior and ease of trying out various items.
    Purchasing (if you have the money) is swift without the hassle of queuing up at the cashier .
    Not to mention the customer support is excellent!

  • @alxisl
    @alxisl 6 років тому +4

    I LOVE these apple history videos!! Maybe try making an episodic series on the history of Apple, from its beginnings to where its now too? You deserve more subs!!!

  • @iAmMadeOfSoup
    @iAmMadeOfSoup 5 років тому +4

    The closest one to me is 2 hours away in Pittsburgh. I do have Bestbuy and tons of carrier stores

  • @nyehu09
    @nyehu09 6 років тому +5

    I sometimes visit an Apple store on a bad day to calm myself down.

  • @sx3todd
    @sx3todd 6 років тому +2

    Came across your a week or two ago and I’ve been hooked since. Keep up the good work!

  • @michaelburt412
    @michaelburt412 5 років тому +4

    great video. I was the third party production person for the web store from 2000 to 2005 at Apple. It was hard to convince developers to produce product back then to add to both the web and retail stores. The goal was to have 250 third party products ready to stock on opening day. We made it!

  • @sidewayslens6419
    @sidewayslens6419 6 років тому +1

    Oh man, these videos are getting so high quality. This is really awesome stuff, dude.

  • @640A
    @640A 5 років тому +7

    Beauty and Symmetry matter, that combined with great service is the reason why Apple Retail Stores are so successful!

  • @MasonFowlkesKenneth
    @MasonFowlkesKenneth 6 років тому +27

    RIP Genius Bar. I knew ye well...

    • @Alecexo
      @Alecexo 5 років тому +1

      Mason Fowlkes the Genius Bar didn’t have any geniuses

    • @MrBranh0913
      @MrBranh0913 5 років тому +1

      There is still a genius bar at the Apple near me. They're useful but they're there

  • @G.than.G
    @G.than.G 5 років тому +6

    You have a best video for giving knowledge about this

  • @jaredhillestad5974
    @jaredhillestad5974 5 років тому +2

    Im new to the channel ,but this video won me over. Very well made, and absolutely fascinating information for Apple fans and entrepreneurs alike. Thank You!

  • @KhyleTM
    @KhyleTM 5 років тому

    This might be my fav History of video, really like this one, didn't know that it all started with an online store presence, love Steve's tenacity!

  • @riazamod8108
    @riazamod8108 6 років тому +2

    Great channel I like learning new stuff

  • @azthetical2980
    @azthetical2980 5 років тому +36

    Do a video on how apple’s pricing has gotten from reasonable to unreasonable

    • @pupsi9840
      @pupsi9840 5 років тому +3

      Asthetical it was never reasonable

    • @azthetical2980
      @azthetical2980 5 років тому +3

      Pupsi It was, that was when your buying the status of having an "apple" device. Its not anymore b/c now literally everyone uses/has an apple device

    • @louisvouiton1371
      @louisvouiton1371 5 років тому +1

      Azthetical it was always reasonable as it was marked as ‘expensive’ technology

    • @benzjiman6931
      @benzjiman6931 5 років тому +3

      Because of Tim Cook.

    • @tiffprendergast
      @tiffprendergast 4 роки тому

      iF2ix yes

  • @zainyyy
    @zainyyy 5 років тому +2

    OMG THANK YOU SOOO MUCH APPLE EXPLAINED!! I DID NOT KNOW THE TYSONS APPLE STORE WAS THE FIRST??!!! I GO THERE ALL THE TIME!!!!!!!!

  • @McD8
    @McD8 6 років тому +19

    Oh my gosh, this video was FANTASTIC! I can’t wait until my local store gets a redesign!!

    • @Craftedz
      @Craftedz 6 років тому

      Dylan McDonald I don't have a local store.

    • @CreepyNoodles69
      @CreepyNoodles69 5 років тому

      I don't have one apple store within 50 miles of my house...

    • @Craftedz
      @Craftedz 5 років тому

      Creepy Noodles The closest one to me is 67 miles

    • @squidgrill
      @squidgrill 5 років тому

      I have one at a nearby city 20 minutes away, so not too bad.

    • @iMakoism
      @iMakoism 5 років тому

      Nearest apple store from our home is 45 minutes or half a hour.

  • @KerrieRedgate
    @KerrieRedgate 5 років тому +1

    Thank you for this, Greg. It’s also interesting to see that such a presently successful company as Apple had its own unsuccessful trials, in terms of their services, style, and evolution, even with Jobs at the top. It’s so easy to see the Apple Store & Genius Bar now as an inevitable “of course” idea, but it took a lot of time and experiment to get it right. That’s encouraging for those of us in small businesses who have to continually innovate and reevaluate. Failures can be just as valuable as successes.

  • @GB-bq3qy
    @GB-bq3qy 6 років тому +1

    Amazing video!! 👏🏼👏🏼👏🏼

  • @Jeromeromesheltonrecordspolice
    @Jeromeromesheltonrecordspolice 6 років тому +1

    Best video ever Angelia did a great job on re designing the Apple stores and making them more friendly and inviting the 1st Apple store I been in was the one on Stockton st in San Francisco before I got banners for a year for shoplifting in 2011 I was young & dumb don’t ask and dats interesting that there 1st Apple store was in Washington DC & in Cali I respect Steve even more for pioneering a retail change

  • @globial5329
    @globial5329 6 років тому

    YUS IVE BEEN WAITING FOR EVERY NEW VIDEO

  • @garycoleman64
    @garycoleman64 5 років тому

    I subbed in hopes you do a video on the history on Apple retail employees!

  • @bjs2022
    @bjs2022 5 років тому +6

    Good report but missing was Steve Jobs’ elimination of Apple’s peripherals like printers and major brand accessories both online and in the first years of the physical stores.

  • @bleachsoda159
    @bleachsoda159 6 років тому

    THANK YOU FOR YOUR AMAZING VIDEOS AND YOUR EFFORTS IT GIVES ME OF AN UNDERSTANDING TO MY APPLE PRODUCTS LIKE MY IPHONE IPODS IPAD AND MY MAC PLEASE KEEP ON GOING THEY ARE FUN TO WATCH

  • @johnpaulroman3498
    @johnpaulroman3498 6 років тому

    Great video. Would like to see a video on Ron Johnson and what went wrong. There was so much potential when he joined JC Penny as CEO.

  • @susanpratt3290
    @susanpratt3290 5 років тому

    I went to my local Apple Store that was finally reopened after a long closed for remodeling. It is a nice atmosphere, where you can check out the computers, I-Pads, I-Phones, Apple Watches, and they do have training areas to learn about different products and what you can do with each product.

  • @georgehowarth2388
    @georgehowarth2388 6 років тому +3

    In the UK, at least in the rural parts, there are lots of resellers, like Stormfront and iStore that have the same style and appearance as an Apple Store.

  • @ethanarrington5144
    @ethanarrington5144 4 роки тому +3

    Make ANOTHA ONE
    Quote from Dj Khalid

  • @jacksonmcgovern8334
    @jacksonmcgovern8334 6 років тому +1

    What music are you using for the videos, specifically this one?

  • @brennanball5973
    @brennanball5973 5 років тому

    I love theUnion square store I’ve been to it and it is so beautiful

  • @benblaske2699
    @benblaske2699 6 років тому +4

    Another great video! Keep it going

  • @ciarrid2146
    @ciarrid2146 6 років тому +109

    Don't fart in an apple store, they don't have windows :P

    • @isael4067
      @isael4067 6 років тому

      Fab Ulous 😂

    • @karlandjeff
      @karlandjeff 6 років тому +7

      Fab Ulous it’s pretty much just one window(no “s”) that goes around the entire store
      P.S. that joke is so old

    • @ciarrid2146
      @ciarrid2146 6 років тому +1

      yh ik

    • @WantBadtime
      @WantBadtime 5 років тому +6

      I farted in an Apple Store. The staff kicked me out, but it wasn’t my fault because the store didn’t had any windows.

    • @rwhoosh1122
      @rwhoosh1122 5 років тому +1

      Theresa Horton Did you know what ac is?

  • @crazyoldhippieguy
    @crazyoldhippieguy 5 років тому +2

    10-05-2019.l remenber way back in the Mid 70, when Artist started to exparament with Long drawn class pannels, after Jobs cameback to Apple from Next he bught a Glass Company to build These stores.

  • @santiagorestrepo9504
    @santiagorestrepo9504 5 років тому +4

    In my country there are no apple stores, only store in a store.

  • @felipegc6072
    @felipegc6072 5 років тому

    OMG Ive noticed that exact design in the Regent Street store

  • @devonh5266
    @devonh5266 6 років тому

    Love the town squares!

  • @Tyler_Owen23
    @Tyler_Owen23 4 роки тому +6

    Lmao he left Apple to work for jc penny’s? 😂🤣🤣 why did no one talk him out of that?

  • @GamesCell
    @GamesCell 6 років тому +15

    The prices of old Apple Computers were higher than iPhone X price today, along with inflation.

  • @micahstahl8936
    @micahstahl8936 6 років тому +3

    The Store near me is an old one with the aluminum all over the place with the Genius bar.

  • @danielrudenko8025
    @danielrudenko8025 6 років тому

    Great video!

  • @thatocelot879
    @thatocelot879 4 роки тому +4

    22 years later, Dell's words need to come to life.

  • @MarkMphonoman
    @MarkMphonoman 2 роки тому

    Great educational video. Love Apple. 👍

  • @cantrelate6201
    @cantrelate6201 5 років тому

    The part about how the new Apple stores will adopt the towns slcenter thing won’t really work for the Apple stores in the mall. So will those be taken out?

  • @ilf6090
    @ilf6090 4 роки тому +1

    Apple has really nice history.
    It makes the world interests.
    This is the best ever!!!

  • @didouplays
    @didouplays 6 років тому

    great video

  • @Coolio_Ash
    @Coolio_Ash 6 років тому

    The Apple store in Tyson was the first one?!! I go into there all the time!!

  • @Maxime_K-G
    @Maxime_K-G 11 місяців тому

    In Belgium, a lot of the local go-to electronics stores of the past have transitioned to Premium Resellers for Apple.

  • @SpaceGood.
    @SpaceGood. 6 років тому +48

    Who’s excited for WWDC18?

  • @sanketower
    @sanketower 4 роки тому +2

    1:34 The alfa staff

  • @that1windowsguy
    @that1windowsguy 6 років тому +1

    Can you do a another history of iOS and include iOS 12

  • @elsimoe7816
    @elsimoe7816 6 років тому +1

    Beautiful video, very very beautiful.

  • @diamonddeloxdev
    @diamonddeloxdev 5 років тому +5

    Anyone know where that place is(6:47), and 7:20? I’m dying to know! Also 10:21?

    • @matiasjacobsen2647
      @matiasjacobsen2647 5 років тому

      Idk.Maybe the last one is Chicago?

    • @tiffprendergast
      @tiffprendergast 4 роки тому

      matias jacobsen my store 🏬

    • @noahg4369
      @noahg4369 4 роки тому

      I’m extremely late but 6:47 is Apple’s flagship store in NYC on 5th Avenue.
      And 10:21 is a newly built store in Michigan Avenue in Chicago, the clip you saw was a rendering but I think the store is already built & finished.

  • @iPhone_3GS
    @iPhone_3GS 6 років тому +4

    History of WWDC Next video !!

  • @RudieObias
    @RudieObias 5 років тому

    Microsoft and Samsung have retail stores, but I wish Google had a retail store too. I mean, even Amazon is starting to open their own retail stores too.

  • @uthmanbaksh3530
    @uthmanbaksh3530 4 роки тому +1

    So many companies have tried to mimic the Apple Store, with mixed results.

  • @JamesR624
    @JamesR624 6 років тому +35

    LOL! Meanwhile the Apple store is doing phenomenally and where's "dells curated computer store" now? Oh right. Less people go there than to RadioShack.
    Hey Mike, you do realize cockiness is asking for humiliation right?

    • @Saikocide
      @Saikocide 5 років тому +6

      karma strikes i guess

  • @colem.8914
    @colem.8914 6 років тому +2

    History of the iPod Nano?

  • @ja-seel8535
    @ja-seel8535 4 роки тому +1

    I would just install a how to use tutorial in all macs

  • @conf1rmed819
    @conf1rmed819 4 роки тому +1

    in my country there are only apple stores in stores

  • @envdev
    @envdev 6 років тому +1

    Impressive

  • @syedmisbah2378
    @syedmisbah2378 2 роки тому

    *2:28* no offense to Dell, I am also a big fan of its products but, I think Michael Dell never expected Steve would crush his statement with such a huge success

  • @hugominecraft4801
    @hugominecraft4801 4 роки тому +1

    Sad that in chile there is no Apple stores :( there are only the MacOnlines, which are a premium reseller but I like the Apple Stores better, that’s why I like to go to the USA, because I like those stores better

  • @susbedoo
    @susbedoo 4 роки тому +1

    No other company provides customer services as good as Apple

  • @dancook2634
    @dancook2634 2 роки тому

    I love it

  • @kidnamedfinger6323
    @kidnamedfinger6323 5 років тому

    5:48 Is that a picture of John Lennon and Yoko Ono in the background?

  • @meatyphallus1545
    @meatyphallus1545 5 років тому +1

    Too many ads

  • @shravdoesstuff
    @shravdoesstuff 5 років тому

    The beginning is rare

  • @albertchehade9916
    @albertchehade9916 5 років тому +2

    And it was at exactly 1:50 on this video that I finally realized why the Apple Logo had that chunk taken out of it from its right hand side.
    It was Steve Jobs head that got in the way of the projector and 'shadowed' itself on to what WAS a full Apple Logo firstly.
    Right??

    • @kimbersauce
      @kimbersauce 2 роки тому

      No. They made it like that because it looked too much like a tomato or something else.

    • @albertchehade9916
      @albertchehade9916 2 роки тому

      @@kimbersauce
      oh well....txs

  • @r-7337
    @r-7337 5 років тому +1

    The first Apple store was in Tyson’s corner shopping center.

  • @BrowncoatInABox
    @BrowncoatInABox 6 років тому +4

    I want that history of jc penny

    • @RobbenLew
      @RobbenLew 5 років тому

      Oops.. It's Jc Penney.. never Penny
      Mandela Effect.. look it up

  • @MissDatherinePierce
    @MissDatherinePierce 5 років тому

    I wonder now how they want to adopt their new design worldwide. I mean I only know the one in Birmingham (Britain) and Hanover (Germany) and I doubt either have the space for all of it.

  • @zekchard
    @zekchard 6 років тому

    Skip ad >| 0:47

  • @matthewfreniere2823
    @matthewfreniere2823 5 років тому

    New on Apple here lol, What's the difference between Power Mac and the Apple Store?

    • @alaeriia01
      @alaeriia01 5 років тому

      Matthew Freniere One is a big ugly box and the other is a Power Mac.

  • @paolo6569
    @paolo6569 4 роки тому +1

    I think the best buy he showed is the one i go to

  • @evansilversun3838
    @evansilversun3838 5 років тому +1

    Cool

  • @amcart5858
    @amcart5858 6 років тому

    Wow!!!!!!!

  • @gyrotta
    @gyrotta 6 років тому

    Oh yeah

  • @blackwolf2306
    @blackwolf2306 6 років тому

    Nice

  • @Alt-Key_Here
    @Alt-Key_Here 6 місяців тому

    We're so excited to announce our new product line: Apple Store. Pre-Orders start in -20 years, and will be available in -19 years.

  • @PenSteel
    @PenSteel 6 років тому +7

    I want nothing but iOS 12.

  • @aptiveviennapro
    @aptiveviennapro 5 років тому

    Uh where is the Apple Orchard Road in Singapore?

  • @Walter_XD4
    @Walter_XD4 Рік тому

    i want to enter but i'm seeing this 4 years to late

  • @sofiacunicelli7031
    @sofiacunicelli7031 5 років тому +1

    this is random but my cousins husband is an architect for apple store, i believe. so when my family went to visit them a few years ago i was hoping that i would get some free apple stuff😂

  • @FiliusDei777
    @FiliusDei777 6 років тому

    Damn i never get the voting notification...loving this vídeos!!!!

  • @hectorbarrera516
    @hectorbarrera516 5 років тому

    Angela Ahrendts was the best :D

  • @SpritualJack
    @SpritualJack 6 років тому +1

    Hi

  • @marthahnrichsen1033
    @marthahnrichsen1033 Рік тому

    Apple Store Georgetown, Texas

  • @Yourguardsman
    @Yourguardsman 6 років тому +1

    apple explained i subscribed

  • @MintdowsOnYT
    @MintdowsOnYT 5 років тому +2

    300th comment! "That's so idiotic!" You sounded like Mephone

  • @yoshi.mp3306
    @yoshi.mp3306 5 років тому +9

    If Steve was still here then non of this shit would be so expensive 🙄

    • @louisvouiton1371
      @louisvouiton1371 5 років тому

      Bzxbe Bzxbe it’s always been like it as it’s branded as expensive technology

  • @poggerfrogger9327
    @poggerfrogger9327 5 років тому +1

    The person below got a test- shirt