I bought a 49inch LG tv fron Richer Sounds in 2019 for £550 with 6 yr warranty. 5 1/2 years later (last month in fact) the screen went black. Phoned up RS and the TV was collected within days. Had a new psu and edge lights fitted under the warranty. Should be good for another 5 years. Thought with only 6 months left on the warranty I'd be fobbed off. Incredible service.
Yes Richer Sounds have impressive customer service support and prices that are the same if not better than other TV retailers; so it’s a no brainier to buy from them if you can.
Look at the reviews on the big reviee webaite 4.9/50 from 50+k reviews. Never seen such a high rating!! They are ran differently from big corps like currys, employee owned etc..
I had a Panasonic TV that developed a fault, 5yrs and 10mths after buying. Never thought Richer Sound would entertain me taking it back. They gave me £300 credit (TV cost £500 originally) and I got a Panasonic that was on sale for £300 !!! Would never buy from anyone other than Richer Sound., they're just run differently from most large companies.
Had exactly this experience with RS and a Sony Bravia that went pop after 5 years - no quibble, picked up the old TV, and 2 days later a new one arrived
Im not going to knock RS, but several years ago I bought aToshiba 50" 3D TV....... specifically for the 3D function. I took the 6 year warranty. Within the first year the screen developed a fault, a fine red vertical line. The line disappeared for a few hours when I pressed the edge of the screen gently at the bottom of the line, and would eventually reappear. I took the TV back to the store, and while I was there it was "tested". Their engineer told me the TV was unfixable, and I could pick any TV up to the original value as a replacement. It was at the time when manufacturers were stopping making 3D TVs in favour of 4K.The only 3D TV they had in the price range was a Samsung 40" with active glasses. I wear glasses so I wanted a TV with the "Real 3D" system, (I had a few pairs of clip-on Real 3D glasses which are not cumbersome). So the Samsung was not a suitable replacement.They had a number of LG TVs with Real 3D capability, but they were all more than twice the cost of the Toshiba. The store manager would not negotiate for a settlement somewhere in the middle, and would only offer a replacement equivalent 3D TV if I made up the full price for one of the LGs. I couldn't afford that at the time, so I came away with a 4K LG 50" set with no 3D and feeling hugely disappointed.
Hi, This is a super interesting video. I'm an ex tv engineer (CGLI and RTEEB qualified + many manufacturers accreditations) I left the tv trade 5 years ago. Absolutely no regrets, couldn't wait any longer to get out. The reason, the product. The reliability of tv's was becoming hopelessly bad and the manufacturers wouldn't let you component diagnose any longer or provide service data. It was all cct board swapping, which for me just got tedious. Our electronics service skills just fell by the wayside. I cut my teeth in 1982 on Phillips G8 and G11 chassis. The fun days and the interesting days. The days when skill and knowledge were key. Sadly all gone. I long for CRT days, but I live in the past too much. I still keep my hand in restoring the odd radio, hifi separate or boom box from Ebay. I just can't get interested in this new stuff. I know people rave about 4k and 8k and oled this and that, but it no longer floats my boat. Long live analogue. I say. Thanks from a 58 year old analogue grouch. Glyn
@@glynmumby104 Hi Glynn. Completely agree but it pays me a good wage still and the you tube channel now earns well so I feel lucky. Pleased you are watching though thank you.
As more and more of the functionality of consumer electronics went into very big VLSI chips and into software this was a trends across a lot of industries - I worked in computers and the same thing. Went from chip chasing to module swapping then to installing firmware updates or even to complete system swapouts. Good for consumer cos less downtime, but less job satisfaction for the technician.
Pretty much the same here. I retired five years ago and was having pretty much the same problems Allen is experiencing now, but living in a rural area (Cornwall), my customer base was small and manufacturer support even smaller. I gave my equipment away, and was happy to be out of it.
The joy of the G11!! Probably the most serviceable set ever made? Certainly the most logically presented manual and circuit diagram. Home of Philips’ crap wave soldering. Just watch out for the mains input capacitor…!!
I'm still using my Panasonic plasma 50" that I bought new in 2007. Still looks amazing . I'm completely frightened to even buy a new TV with what I hear about reliability now. Good video , thanks.
I’m even luckier than you, we bought a Pioneer Plasma Aug 2004 and it’s running strong - it was £2850 but ~ £142 per year, represents outstanding value and capable of delivering good performance.
@@jamieokane989 Also still rocking my Viera 46" plasma. Twice a year I open it up for cleaning and dusting, and no issues. It doesn't cooperate with my ham hobby because it's generates some incredible interference, and it makes a great room heater 😄. Still, no complaints.
I have both a Panasonic plasma (55", 2011) and a LG G3 (65" 2023). The LG are a decent upgrade IMHO (4K, HDR). But both develop img. retention issues if used without care (avoid game console's & single tv-channel use).
Bought a 50" Samsung QE60T in 2021 and the panel developed lines and then it stopped switching on (continuous standby cycle). Went onto Samsung Community and found dozens and dozens of unhappy customers with similar failures between 1 and 3 years. Not the power units but the panel itself. You had this spot on!
I'm still running a bottom of the range 50" Plasma tv that I bought from Richer sounds in 2010, for about £350. It went belly up after about 18 months, it kept switching on and off, so I called them as it came with a 5 yr warranty and they sent someone out the same day. He'd fixed it within 30 minutes of arriving and before teatime the same day I called. Quite simply the best customer service experience I've ever had, and when I eventually decide to upgrade, I wouldn't buy from anywhere else.
I've NEVER purchased any additional warranty for any electrical or electronic device over the past 30 or more years. I reckon the money I've saved will more than pay for anything which goes wrong. It's called self-insuring, and it has worked for me.
Yep I consider Extended Warranties a pure scam: if Kia can do a 7Y warranty on a car I’d want more than 1Y as standard on basic tech Extended warranties are a main source of revenue for the salesperson I bought an LG from RS of course so came with a 5Y for free
So if after a year or two just chuck it in the trash yea because as Alan says it can’t be repaired, how can you think a 5 year guarantee isn’t worth the money suppose it cost £100 can you get a new 40inch TV for £100 I’d like to know where!
@@Dee-u4r Because I barely use either tv I own. I always have better things to do. I too am an engineer. Alan sounds like an unbelievably arrogant person. Mr. I know tvs. He had contradicted himself. Early on in the video he said the hours of use are more important than the physical age of the tv. Then later, he told everyone to get an extended warranty.
@@Dee-u4r Save £100 on a single appliance! Okay, so after 30+ years of NOT paying that £100 (or whatever), and I have (so far) not had any of the gadgets purchased, fail within the time I have wanted to use them, I have saved enough to buy a new gadget. By the way, my current LG TV is probably around 20 years old (can't recall when we first got it) and still going strong, so no, I won't be wasting any money on warranties. UPDATE: I do have a DV8 camcorder that has finally packed up, but I can live with that.
Unfortunately Panasonic have stopped making their own TV’s in 2021 and now they are just rebadge Vestals unfortunately. It’s a pity because the quality of Panasonic was always excellent if not a bit pricey. Mind your Panasonic and it will probably give you a few more years service 😅
@@richardbutler4488 - I assume their flagship range are still made in house and not licensed off to another builder? I know that their cheaper LCD range are made over in Turkey by another company who just badge up as Panasonic, but in reality, couldn't be any further away from reality.
A superlative video. I'm located in Manhattan. In 2008 I purchased a 50" Panasonic plasma. 16 years later and it still works flawlessly. Yes, it's only 1080p, but brilliant. It does eat up more electricity than an LED, but in the winter it heats up the room. I stupidly bought the Best Buy brand for the bedroom...Insignia. It's was a 49" side-lit. It lasted 3 years.
This is one of the most helpful and reassuring videos I have seen in ages. Honest, clear, definite and encouraging. I really enjoyed your video, and I dont even own a TV, but the one I did have last was a Sony from John Lewis, and it lasted 16 years without fault. You are right! Thank you
The last TV I purchased was a Sony Bravia 42". I only realized the other day that it has been in service for over 10 years now. And it is used a lot too. Not by me I hasten to add!
I work in the RTV (Return to Vendor) Department for a large appliance retailer in the US. From what I am told, our company used to carry Samsung products up until about three years ago. It was at that point that the RTV procedures became so blatantly ridiculous and wasteful of time that it wasn't worth it to carry the brand anymore. We sold a LOT of Samsungs, so they had to be screwing up pretty egregiously on the back end for us to drop them. Do with that information what you will.
I bought a 65 inch Sony Bravia oled A80. Amazon had a deal 1495 0% financing for a year. I pulled the trigger quickly, it was over 3,000 when I first started looking at it. I've had it almost 2 years now and no burn in so far. Absolutely stunning picture! I watched your video on a 15 year old Sony led that still looks fabulous. And I had the Sony DLP they called elephant ears because of the separated speakers in the chassis. I paid $3,500 for that one and had it over 10 years. Big Sony tv fan here! Thanks for the video and happy holidays
@kevcatnip7589 yes I wish it had. I watch some of the 4K 60 frames per second drone videos on UA-cam and I feel like I'm there. 3D would be even cooler
We have a pair of Sony Bravia TV's. One 43" and one 55" and both are 13 years old and going strong still. The 55" is the main TV and is often on for 12+ hours a day. I wasn't surprised when you said Sony was your number one.
Really enjoyed this video. Another one here with a 42" Panasonic plasma (probably now over 15 years old) which is still alive with no issues and it's great in the winter ;-). It's been relegated to the second TV now as we got a Panasonic OLED a few months ago. Last three sets have been bought from RicherSounds.
Wow. First comment I've read mentioning Plasma so ditto here. I'm watching it now via my pc's HDMI port. It's a TX-P42G30B. A 2011 model, but a stack of new ones were reduced to £450 in early 2012 and I had the use of a minibus taking staff to the Olympic Stadium and other venues that year. I now have to move shortly after a lot more than the 12.5 years I've had it, so I worry slightly that movement will affect it. I transported it to it's only position that day upright in it's box and it hasn't moved. Got better with age and better signal quality. I also bought a Panasonic PVR / Blu Ray at another store shortly after. Apart from no video window when accessing the TV guide, and no wifi, on the THX (!) picture setting in particular, it's still fantastic.
I was gunna get a Hisense tv but I won’t bother now. You said LG at no. 2 are you talking about the normal uhd tv’s ? LG LED UR78 55" 4K Smart TV, 2023 like this ? I’ve got the 43” downstairs it has had its back lights replaced and a new motherboard in 10 years and fingers crossed I’ll get another 10 years. If you get chance check the one I’ve put for me let me know what you think ? Oh you’re advising not to get the 65” then ? Cheers 👍🏻
When buying a higher end TV's, I have always been a fan of buying the outgoing model. I have a 11 year old Panasonic 55" TV that has spent most of its life running for 14 hours a day. It was a £3k set which was discounted to around £1,700 at the time (back when 55" was the sweet spot and you needed a mortgage to jump higher). The trouble with this strategy is the heaviest discounts are short lived just before you can no longer find them in stock anywhere because nobody keeps large quantities of stock these days.
I bought a Sony Trinitron in 1995. A thunder strike took it out in 2010 so I bought a Sony Bravia. Yep, 2 tv’s in nearly 30 years and the Bravia picture is still great.
I just bought a Sony after years of Samsung. Best move I ever made tv wise. It’s a standard led 4k to but boy the picture is just so good. I’ll be interested to see how things go. Your video has relaxed my mind a wee bit though.
Absolutely first class information,thankyou so very much👍by the way you have a real broadcasters voice if you ever give up repairs you could be a broadcaster all day long👌
Thank you for the information. I had a few LG's. The one in my bedroom is 14 years old. And almost perfect. But just got a qled LG. 10 months is had a problem. John lewis sorted it. They changed the screen. 2 months in it's got a line through it. Phoned them this morning. Monday repair man is coming. Sorted. Thanks JL 👌
My friend was throwing a 50" LG away because the screen was heavily blue tinted. I know nothing about electronics but after watching some you tube videos, and one relating to the set I had. I replaced the LEDs for £30. And it was relatively easy. Works perfectly again.
I have three Pioneer Kuro tvs bought in 2008 still have them today, and still working perfectly! They all have had very heavy usage, especially the 60” in our lounge room. Today tvs are brighter and clearer, but are they built with the same quality components anymore. Does anything last anymore?
Really interesting hearing this from a technicians point of view. I have a Sony 42 inch TV that I bought from M&S back in the day when they had technology depts. in their larger stores. That was eighteen years ago and it is still working fine .Since then I have bought TVs for other rooms and have always got them from John Lewis with a five year warranty, but have never had to claim on it .I had never thought of considering Richer Sounds for buying TVs but after your information would now consider it. Thank you for that.
Great video, thank-you. You cannot beat the information from a service engineer. Back in the 70s when we bought our first colour TV my uncle worked as a delivery driver for Comet. At the time, the brand which saw fewest returns was Hitachi. My uncle bought one and so did we. They both had a long and trouble-free service life.
Many Sony products were made and even still are made to last. Their products are pricey. But you are generally getting what you pay for. My parents bought a Sony TV in the early 80s. And when i left home after university in 2007 my mom still had that TV and it was still working perfectly. That thing just would not die.
I had a Sony trinitron my parents had in their first house. Great tv, still worked until I bought a new Wega in the early 2000,s, they made them tough back then.
We have a home in Canada and also in the UK. Our UK TV doesn't get a lot of use because we're not there for extended periods now, but at the times when we are there with the grandkids, it's on 10-12 hours a day. And it's a Sony Bravia - great TV, most natural colour of any of the TVs that were available when we bought it 18 years ago. In Canada, we have a Trinitron which I bought when I emigrated here in 1982 - yes, 42 years ago! - , and it's still going strong. Probably the most expensive TVs, but certainly the best.
Remember that Sony does make crap, occasionally, but generally when you buy a Sony product you can effectively guarantee yourself that it's going to last a reasonable amount of time, and sometimes even an unreasonable amount of time.
My LG OLED 55"C6 (2016) still going strong. Some very slight burn in that is noticeable when testing for it but with a picture its noticeable. Got a Sony 75"X90L (full-array LED) last year too, lovely TV incredible picture. I'd say the old LG OLED edges it though - the deep blacks are unrivalled. LG and Sony would be my recommendations. My family have had a lot of issues with Samsung TVs. Richer Sounds are fantastic if you are looking. They price-beat from a store-only deal from my local Costco (after a bit of negotiation). 6 year warranty too.
After having a Sony for the last 8 yrs (& it dying - emmc chip needs replacing) I simply can't choose anything other than another Sony. Thanks for the advice during this time of Black Friday deals & Chrimbo just around the corner Allen! 👍🏻
Feeling like just received a thumbs up from you, last month, just after starting to watch ur channel, we bought a tv, avoided hisense (thank you) bought an lg non oled from Richer sounds with a loooong warranty. 😊 can confirm Richer sounds are ruddy awesome, we wernt pushed to get a bigger tv, dude actually advised us 40 or so inch tvs just look tiny cos the rest of the tvs are so much bigger (40 ~ inches would fit in space we had). U are spot on, good advice
What a good video. Excellent, with lots of useful information. Six years ago, and after a lot of research, I bought a Sony TV from Richer. I chose my TV from a shortlist in store and went home to consider my options. Once decided, I ordered from Richer online, whist singing the praises of the staff at the store I visited. At that time, Richer employed a specific transport provider, and very good they were too. The TV package was photographed on the truck, on the lift-lower tailgate, on the road and finally, in my house. They asked if minded this procedure, and I didn't. As far as I was concerned, this safeguarded both Richer, the haulier and myself. At the time of writing, the TV is good and when I need a replacement, I shall return to Richer. In the meantime, I shall pass on links to this video. Lots of valuable info. Thanks again.
Always been a Panasonic fan, everything electronic I owned was Panasonic but the drop off in quality as you say is so noticeable, my last 55" Panasonic TV lasted 12 months before I had a backlight problem. I have now bought a Sony 55" XR55X90L at a cost of around £1200 I believe black Friday price is nearer £1100. I just love everything about it.
I agree with your advice. Avoid Currys because the 5 year warranty will either be 50% of the cost of the TV, or it will be a never ending monthly subscription. I recommend local independent retailers, as you'll get much better service than the likes of Currys.
My cousin bought a tv from currys about a year ago that never worked straight out of the box, took it straight back and was told it couldn't be returned as it was Taken out of the box !!!. After a lot of heated exchanges, they eventually gave him his money back!! My elderly mum unfortunately bought a laptop from them & ended up convincing her to buy loads of extra software !! Which came standard with the laptop , so we had to take a trip back & get her money back for the unnecessary software. Personally i wouldnt go their if they gave TV's away for free.
Marks Electrical is a really good independent company I'd recommend. They delivered my last TV from Leicester to north Cumbria and carried it up three flights of stairs for I think £19.99. Keep in mind I'd only spent £700. So that's 2 men a van, diesel and labour and nearly a 4 hour delivery for 20 quid.
Richer sounds would be the same if you claimed in the 5th year and it's unrepairable, you lose something like 10% a year, I just lost 60% of my £899 with Richer sounds, I got £360 when my in warranty TV died in it's 6th year and they couldn't repair it. Mind you I would never use Curry's anyway
Some LED TVs had a store setting and a home setting with the store setting being really bright to attract customers to the display model in store. It was said that switching from store mode to home mode and reducing backlight brightness helped increase the lifespan of the backlight based on lower energy output. It's the cliche that a backlight that burns twice as bright burns half as long etc.
Excellent video! From a 14” Sony Trinitron portable bought in 1977 to my current Sony 40”, I’ve had a total of four Sony sets. None of them has ever broken down and all of them have offered excellent picture quality. Whilst I’ve always bought hifi from Richer Sounds, and they are indeed a fantastic company, I’ve always bought TVs from my local electrical retailer - who only sell Sony.
I have an LG 55 CS OLED, the panel is 4mm thick, a beautiful picture, great sound and if you put the picture on hold to do something the panel will switch itself off 60 seconds later to stop picture burn you can press any button then to switch to where left off. I have had mine for 1.5 years now and still no burn in as in the main menu there are certain things you can do to stop this from ever happening and it works a treat. As the panel is so thin etc if something were to go wrong with it , it can't be fixed so LG will replace the whole panel and transfer some of the gubbings from old to new.
I bought a TCL ....1.5 years later screen went black with my extended warranty the store replaced it with a "better" JVC. Less than 1 year the JVC screen went black. I then was given an LG and 3 years on and so far so good. I will only buy LG and SONY from now on. Thank you for this very good video......Mike, Regina Saskatchewan Canada.
Image retention can be mitigated if using the correct picture settings ( possibly Pro Calibration) and as an owner of an OLED for the last 8 years have yet to see permanent image retention. Also you can purchase direct from LG with a five year warranty.
I've often found shorted decoupling caps on the backlight even with high end Samsung screens. Cutting them out was a simple fix. It looks to me as this has been designed in as a weak point to fail quickly after say only 2 years. Replacing then with something better or not and having a bit of hum.
I bought a 58" Panasonic plasma in 2012 and it only started going funny in 2023 with a fine line coming and going on the vertical axis. It is still going strong and the line only appears very occasionally. My mate is using it in his spare room. Panasonic absorbed Pioneer when Pioneer were making their brilliant "Kuro" plasma tvs and the quality of the Panasonics just went super sky high. Because I wanted a larger screen I bought myself a 65" TCL QLED tv. I've had it for a year now and, touch wood, it is still going strong. I use it attached to my home theatre PC and it runs for about eight hours a day. So far so good.
Richer Sounds is fantastic. I have purchased TVs and Hi-Fi from them for 50 years, starting from their original outlet on London Bridge. Their staff is fantastic and knowledgeable in all fields. They NEVER try to oversell; in fact, on a few occasions, they have saved me money by offering cheaper items. The 6-year guarantee is ridiculously good.
I'm an American however I am a Hi-Fi enthusiast and I've been to Richer sounds twice during my travels with my last job that brought me to England. I didn't buy anything the first time I was there, I simply told the salesman I was looking around, however the second time I did, a set of headphones to use while I was there, and the salesman was not pushy or tried to sell you on a particular brand or anything like that, actually fantastic customer service. Plus as I understand they have great return policies and exchange policies for the products they sell so I'm in agreement
I had a Sony HQ100 that a muppet from Curry's managed to break after doing the degauss/safety recall. Sony handled it so well, replaced the TV & gave me hundreds of pounds worth of AV equipment! I can't believe the TV went to the dump, it was perfect but no one wanted a 36" CRT that needed two people to lift! I replaced it with a Sony LCD in 2014, here we are are 10 years later and, touch wood, it's still going strong! When I replace it I will not bother with any other brand. Yes they cost but having been burnt with the likes of Samsung with other products, whose warranty isn't worth the paper it's written on! Samsung couldn't care less once you've purchased. Good shout on JL.
Great video. I have to agree re Richer Sounds... I've bought a couple of hi-fi systems from them. Wonderful service from helpful knowledgeable staff. Good old-fashioned personal service. I have a Sony 55" tv, 5 or 6 yrs old and never a minute's trouble with it. I know someone in the tv sales dept of a large retailer and he told me exactly the same about Samsung and steered me towards LG or Sony. Glad I listened to him.
Wait until you need a sofware update and the tv is bricked ,I had a brava for three years they updated it and it bricked ,the bill was 600€ which was more than the new set their repair guy said buy a new one .Hundreds had the same problem and Sony didn't want to know . Philips ambilight since and I love it .
Yeah I have a 40" Sony Bravia LCD from that era and it just won't die. The picture is better than most current LCD TVs but it takes 10 seconds to warm up, weighs a ton and has a wide ugly plastic frame. Maybe I'll hit it with a hammer so I can buy something new.
I worked as a Trainee, and then TV Engineer from 1972 to 1986. The company was Rediffusion which was taken over by Granada TV in the mid-1980s. I have watched several TV Repair Channels on here, but yours Allen is a real 'eye-opener' 😉😃on what the repair trade is having to put up with, well, what's left of 'The TV Repair Trade' anyway 🙄 I absolutely agree with all you say about Richer Sounds & John Lewis, I ONLY buy my TVs from RS I just cannot be bothered to even attempt to repair my own TV these days, even though my career in electronics has spanned over 40+ years (I'm 70 now). Currently, I have a Sony which is still under RS warranty, are you surprised? 😀 It is shocking to hear about your experience with Samsung, a prestigious brand at one point in time, but now, not quite so prestigious perhaps. Like you, I also have my reservations regarding OLED technology and image retention or "screen burn". I continue to avoid OLED TVs notwithstanding the mantra that the 'Store Reps' rattle off about refresh rates and screen protection, you and I know differently. It's very refreshing to hear you admit at times "I just can't fix this damn thing" as I am a little bored watching these 'SuperTechs' producing edited videos of wonderful repairs on equipment which the customer was told, cannot be fixed. Yeah right, you try paying a mortgage and bring up two kids on your (main) income stream from doing that, in your dreams right! 😅
Our 55” LG OLED is now six years old and still flawless picture quality - it’s used every day for around 5 hours, the,only thing we’re careful about is not to leave connected devices showing a static screen, because the TV screensaver only kicks in if you’re watching an app or live tv built into the TV. Impressed that it still gets software updates too.
Thanks. Came here due to currently researching brands. I'm in the USA so some brands differ but mostly you echoed things I am hearing here. I have a 3+ year old LG 75" UHD. I love the TV, but now has intermittent back light issue. Has a Squaretrade (Allstate) extended warranty. Squaretrade is offering me a PCL (and intermittently a Hisense) model as a replacement. That's a downgrade both in brand and also some other factors like going from 120Hz to 60Hz. Anyway, locally I'm being told (similar to what you said) - Sony best, LG good, PCL and Hisense are 'budget' brands. Samsung used to be good but now isn't. Also, for US shoppers, one place to consider purchasing from is Costco. Between manufacturer warranty, extra warranty for purchasing on my Costco Visa and extended warranty via Squaretrade I have 5 years of warranty. And when I purchased my TV on sale, the sale included the $100 Squaretrade fee.
The TV brand isn't PCL. It's TCL and seems to be improving it's performance and quality recently. I would agree that Sony and LG are the best two but feel like TCL would be on the higher end in the mid tier. For me, Panasonic would be 3rd best but I haven't bought one since 2006 (27" CRT). It still works btw, but it's not currently being used.
@@frommatorav1 YES, TCL. that was a typo on my part. If the brand is improving, that's nice. But the advice I am getting both online and in person is "TCL not as good as LG". As I mentioned above, in my particular situation it isn't just brand. They are also offering me a warranty tv with much lower specs than the LG I own, so even if it was another LG, it wouldn't be acceptable to me. Anyway, thanks for the reply.
I had a £1000 Sony purchased from Curry’s. After two years I got the vertical stripes death screen and went back to Curry’s for a new one under warranty. They offered a pittance is compensation so I went to the small claims court. After mediation they agreed a replacement of my choice up to £1000. My confidence was supported by the Sale of Goods act in the UK. Quoted to Curry’s and accepted that a TV is expected a life of at least six years.
Thank you, this has been very interesting. Our LG 55" 4k OLED TV came from Richer Sounds in 2018. It's been fine, but I run the 'pixel refresher' any time I'm watching anything that has a fixed image on it (like this video.) I probably run it most days in fact. We don't watch the normal telly (no Licence), so no news or sports logo problems. If I hadn't, I might have had a beautiful cat burned into it today! We had a Sony 4k blu-ray player from RS fail after a couple of years, which they replaced with no quibbling at all. An excellent firm.
My LG 43" packed in last Christmas after two years, Im a tinkerer so had a good go at fixing it, new mainboartd and PSU ect to no avail, Was easy to work on though as I attempted to replace the backlights. Got it all back together. Mys samsung 43" has that prism sheet burn you describe, That started after about six months. I just bought a Toshiba 43, few months ago and its still fine, But wish I had got the warranty, nevermind. Great video.
I have an LG 55 inch, 1080p OLED purchased in 2015, brilliant TV, hasnt skipped a beat and no image retention at all, still looks fantastic. The interface is sluggish though I run an Nvidia shield through it these days which fixes that problem. I previously had a Panasonic 1080p plasma purchased around 2007, it died last year. Quality TV, made in Japan. The plasma was $3000 AUD and the OLED $3500 AUD. Your milage may vary, however, i genuinely believe that you get what you pay for.
Ditto. Sold it on in 2020, no issues at all. That was from Richer Sounds...We are now on a 4-year old Panasonic OLED [LG panel, perhaps??] - touch wood, that is excellent as well.
Even if it has a problem, OLED really is the dogs bollocks; it really is remarkable. My first gen 1080p OLED still looks amazing, and it has virtually no bezel and is probably 8mm thick. Great TV. When I bought this (1080p) tele it looked much better than the 4k offerings from other manufacturers. I also own a 4k tele from a cheap chinese manufacturer and this tele is far superior. Those who complain about OLED are those who cannot afford it.
Bought a 55 inch hisense at Costco in Canada. $499 and extended warranty $29 for 5 years. I'll get the value out of it. If it fails before warranty is over and they can't repair it. I get my money back minus $29. Good information, thanks..
I bought a LG 55 inch set in December 2015, brought it home and put it on the wall. It's never been taken down. I'm in the U.S. and bought it at Wal-Mart.
You have a perfect radio presenter voice mate 👍 I like your videos too! My two cents is never trusted Samsung. I worked in Comet years ago for quite some time and Samsung was very common to see on the engineer's desk and most written off. I also found their screens too bright and LED bleed in the blacks. Sony man myself, mine is currently 12 years old and the picture quality is superb, especially the colour production.
I have a pair of Hisense and they are 65" - 6y & 58" - 4 years, both came with 2 year warranties. Except for remote control battery replacements, they've been the most trouble-free TV sets I've ever owned. When Walmart puts the 75" Hisense TV sets on sale for Black Friday, at only $398 (£312) and free 2 year warranty, is just too hard to beat. In my much younger days, I did do TV repairs, and one thing I have observed, when the screens get this big, the circuit boards don't increase too much in size. This allows for much better air flow and cooling. This alone, can significantly increase the useful life of any electronic device and/or component
I'd completely agree with his comments on John Lewis warranty and Richers Sounds staff. We had a TV (Sony ironically) that had a sound distortion issue, so they honoured the warranty - we chatted on WhatsApp, which was excellent as I didn't have to sit still going through a call centre, and the engineers just replaced both speakers 'just in case'.
As someone who worked for JVC(UK) for over 30 years, originally as an trainee engineer, then engineer, then Technical Liaison Officer, then Technical Manager, then Technical Marketing Manager, it been such a shame that the brand has declined so much, culminating in the takeover by Kenwood. It started when, despite me and others warning them, they stuck with CRT TVs for far too long, and didn't innovate with other products. The only exception really being home cinema projectors, where they led the market for many years. I bought my LG C2 OLED from Richer Sounds a couple of years ago. I found a couple of obvious software bugs shortly after delivery. Since part of my job at JVC was finding and fixing software bugs on new products before release, I'm probably a bit more tuned in to such things than most. Richer Sounds were very good at putting pressure on LG to sort them, but LG were absolutely useless. Their support is outsourced, presumably to the cheapest bidder.
@@GaryB007 My family still has our JVC VCR, a midranger (couldn't afford the SVHS one!). Sored now but works fine. Solid, well designed. Bought in 2001. I always picked up the JVC catalogues! Personally preferred Panasonic but kept an eye on JVC. Remember InteriArt CRTs (which I'm sure Thomson copied or started with clip on fronts - if that's what the JVCs had). Remember the rebranded Raks and BASF blank tapes in Dixons too. Still got some! Was excited for the limited edition silver millennium blank tapes too as a child!
I want to share this with your subscribers. I Purchased a Panasonic TX-40EX700B in July 2017 from Richer Sounds. Since then, at its 7th anniversary in July this year, according to the System Info it had covered 29205 hours an average of 11hr 25min per day, with Average daily on/off events: 3.65. Today we're at 30617 hours. I have not had a hint of a single problem. My previous TV was a Panasonic 28-inch Wide TV which was 18 years old. I only hope this one will last a few years more.
Great info, I can back up many of the points raised, LG and Sony for the win, personally I go to Richer Sounds , have done for the last two decades, but John Lweis is a good shout too...
Blessed! Thank you for these insights. The 32" LG we have since 2012 is still rocking. Granted, it had a line of dead pixels on like the 2014, but thanks to it being within warranty (2/3yrs?) we were able to have it repaired free of charge. That replaced panel is still running.
Hi Allen. Great video as always. I'm one of the buyers who have 2 Hisense TVs. I use them heavily and one is 5 years old and never had a problem though I appreciate you saying the screens are glued in, this is fact. By the way, Toshiba are made by Hisense, not Vestel now. Agree about Samsung but disagree about Sony. Friend worked for Sony and they're just badged by other manufacturers now.
Thank you for an interesting video. I was a TV engineer for 50 years starting in 1954 and I only really understand analogue and valves, fortunately I retired just as digital was coming in, I have repaired a couple but only power supply faults. I bought a Samsung 40" smart TV with a 5 year guarantee from John Lewis, it was the first one so it was some years ago, after 2 or 3 years it started going dark around the edges so I did something I have never done before - phoned for a TV engineer. Two people arrived as I believe they are not allowed to carry them by themselves, I wonder how they managed with 28" CRT Sony's. They brought a new display and case and fitted the panels from mine. The set was fine for another few years but it has developed a few thin lines vertically and horizontally but you don't really notice them if you are watching interesting. All the panels are still working fine so its been pretty reliable on that front. I looked at you in the video and thought you were to young to be a TV engineer but I see that you are not only that but a wizard.
12 year old 48” LG here, still working perfectly apart from the Freeview tuner which I don’t use (I use a Roku box). It gets around 6 hours use every day. By current standards it doesn’t have a great depth of contrast or black level, but I’m very happy with it and have no intention to change it until it falls. The brightness is set to about 60% which is bright enough for me and probably helps backlight reliability.
@@SevenCostanza It works fine, it's reliable and does everything I need. No point spending hundreds replacing it with something that probably won't last as long (have you actually watched the video?). I replace things when there is a good reason to, not just because they are several years old.
@@SevenCostanza Our LG TV is also around 11 or 12 years old.. 42in and has had no issues apart from a slight rattle sound from speakers occasionally at some frequency. Its picture is better than 90% of others I see and it cost under £300 GBP back then. Best investment I ever made. 😊
Thank you very much for sharing your experiences Alan. We bought a Sony Bravia 10 ish years ago, still going strong. It really is the best picture ever.
Are electronics more reliable since they removed lead from solder? Lead flows plastic like. I used to repair the old box TV’s and the first thing I would look at was the plug connections and often the copper wires were tipped with lead which would flow and not make a full connection. Then often the fault would be bad solder joints or problems caused by bad solder joints.
I have an old Pioneer PDP-5090 plasma that someone was giving away for free because his wife wanted a smart tv. I swear it's the best tv i have ever owned by far regarding picture quality. I always find watching films on the newest large tv's looks like watching a glossy American tv soap opera!!
So nice to hear Sony TV rated one of the best, we brought our Sony TV, from a Sony specialist shop, 20 years ago, basically for the sound quality, not the look or size. 20 years later it's still as good as new, excellent sound, picture & never had any problems. We will heed your advice if ever we need to buy a new telly. Thank you great info. Ps, love your little cat, luv cat people. X
I bought a Sony Bravia and it soon became obsolete (formatting problem).. They wouldn't do anyhing about it.. Neve again, a ripoff. Samsung is perfect.
Fit for purpose springs to mind. I bought the other half a Samsung Zflip phone. It stopped working after 18 months. Always kept in a case, never dropped. I claimed on the warranty and nope. Claim refused, it had one stuck pixel on the screen, which they said was damage. Samsung warranties are literally not worth the paper they are written on. So I wrote to the Chief executive of the very large supermarket chain, I bought it from and he replied. He refunded me £500 quid.
I like your striped assistant. I bought a Panasonic 43" TV 13 years ago. Other than replacing the remote a couple of times, it works great. I'm retired so I have the TV on much of the day most days. My son bought me a TCL TV for Xmas because he said I needed a new one. After using it for a while, I gave it back to him. I hated it. It smelled of burnt electronics although it worked well. The worst part was the remote. They did away with many of the buttons that I have on my Panasonic so you have to navigate the screen to get it to do what you want. Very annoying and time consuming. I can do most of the functions with a push of one button on my Panasonic remote. That seems to be the trend now. Eliminate most of the remote buttons to save a dollar (or a pound).
Have to say I’ve got an LG OLED a few years back & it’s amazing, no image retention , just the best image ever. & from Richer sounds with a 5 year warranty
Agreed - we had an EARLY LG OLED from Richer Sounds [i.e. one that would presumably have been MORE prone to image retention than later models]. RS were brilliant - we were allowed take out time & to test it against other options in the back of the shop. That's Point 1. Point 2 - that OLED was faultless and was sold on several years later - not a twitch of image retention - and my wife is a power user, I can tell you...
Sony are legends.I have 2 Sony TV's,one is 3D,over 10 years old and still works perfectly,I also have a 3D Blu-ray player,DVD recorder and VHS player,all still working perfectly.Along with my Yamaha soundbar the set up is superb,the only thing missing from these older TV's is Freeview/Freesat but I just use an old Humax Freesat receiver using my Skydish which is great for recordind and a Firestick for Netflix etc.
I bought the LG tv I watched your video on from Richer Sounds 4 years ago. They offered the best price and it came with the Richer Sounds 6 year warranty. I think they offer the best service anywhere.
Unfortunately having being a TV engineer for 50 years the last 3 years we were advising buying a TV from John Lewis because of the free 5 year warranty we just could not compete with that agree with all you said Allen
Developed countries need to start mandating minimum warranty periods on major appliances. I know some state in AUS do this, so any manufacturer is obliged to make a product that lasts a minimum of 2 years. Otherwise, they foot the bill for the repairs. The warranty should be a minimum 3 to 5 years on all major appliances.
@@Official-Comments the entire EU already does that, and all it ended up doing was making sure things fail after 2 to 2.5 years, JUST outside the mandatory period
I bought my last TV from Richer Sounds. The one before was from John Lewis. John Lewis sent an engineer to replace the screen on the first one. Collected at 10am. Back at 1:30pm. Can't expect more than that.
Should do a video on old CRT's vs modern TV's and their longevity, I love channels like Shango066 that can still get vintage TV's going again providing the CRT still has good emissions.
Thank you and you pretty much nailed it right on the head of IMHO. I am curious about your professional opinion on Panasonic's latest USA available models. I had the last plasma made by Panasonic for many years before mirgrating to a 65" LG C1 OLED. I just wish Panasonic has 75"+ OLED available. Should I go to 75" Sony Bravia 8 or a 77" LG OLED G series?
I bought a Panasonic viera plasma back in 2005 for £2000 or there about, and it's still working, great informative vid by the way, Sony it is when the Panasonic finally gives up. 👍
I bought a second-hand Pioneer Kuro 60" Plasma about five years ago (original 2009 rrp £5000). The model is now 15 years old. The screen has 25000 hours on it, and still outputs a beautiful image.
I do consider myself fortunate to have purchased a Samsung back in Christmas of 2018, which has been trouble-free since then. Thank you kindly for your info dear Mr. Fleckney.
Thanks for the tips. Agree Richer Sounds are great. I have used them many times and my 15 year old Panasonic is still going great guns. Didn't buy my current main tv from them as got a great deal from.......John Lewis😊
I bought a 49inch LG tv fron Richer Sounds in 2019 for £550 with 6 yr warranty. 5 1/2 years later (last month in fact) the screen went black. Phoned up RS and the TV was collected within days. Had a new psu and edge lights fitted under the warranty. Should be good for another 5 years. Thought with only 6 months left on the warranty I'd be fobbed off. Incredible service.
Yes Richer Sounds have impressive customer service support and prices that are the same if not better than other TV retailers; so it’s a no brainier to buy from them if you can.
Look at the reviews on the big reviee webaite 4.9/50 from 50+k reviews. Never seen such a high rating!! They are ran differently from big corps like currys, employee owned etc..
I had a Panasonic TV that developed a fault, 5yrs and 10mths after buying. Never thought Richer Sound would entertain me taking it back. They gave me £300 credit (TV cost £500 originally) and I got a Panasonic that was on sale for £300 !!! Would never buy from anyone other than Richer Sound., they're just run differently from most large companies.
Had exactly this experience with RS and a Sony Bravia that went pop after 5 years - no quibble, picked up the old TV, and 2 days later a new one arrived
Im not going to knock RS, but several years ago I bought aToshiba 50" 3D TV....... specifically for the 3D function.
I took the 6 year warranty.
Within the first year the screen developed a fault, a fine red vertical line. The line disappeared for a few hours when I pressed the edge of the screen gently at the bottom of the line, and would eventually reappear.
I took the TV back to the store, and while I was there it was "tested".
Their engineer told me the TV was unfixable, and I could pick any TV up to the original value as a replacement.
It was at the time when manufacturers were stopping making 3D TVs in favour of 4K.The only 3D TV they had in the price range was a Samsung 40" with active glasses. I wear glasses so I wanted a TV with the "Real 3D" system, (I had a few pairs of clip-on Real 3D glasses which are not cumbersome). So the Samsung was not a suitable replacement.They had a number of LG TVs with Real 3D capability, but they were all more than twice the cost of the Toshiba. The store manager would not negotiate for a settlement somewhere in the middle, and would only offer a replacement equivalent 3D TV if I made up the full price for one of the LGs. I couldn't afford that at the time, so I came away with a 4K LG 50" set with no 3D and feeling hugely disappointed.
Hi, This is a super interesting video. I'm an ex tv engineer (CGLI and RTEEB qualified + many manufacturers accreditations) I left the tv trade 5 years ago. Absolutely no regrets, couldn't wait any longer to get out. The reason, the product. The reliability of tv's was becoming hopelessly bad and the manufacturers wouldn't let you component diagnose any longer or provide service data. It was all cct board swapping, which for me just got tedious. Our electronics service skills just fell by the wayside. I cut my teeth in 1982 on Phillips G8 and G11 chassis. The fun days and the interesting days. The days when skill and knowledge were key. Sadly all gone. I long for CRT days, but I live in the past too much. I still keep my hand in restoring the odd radio, hifi separate or boom box from Ebay. I just can't get interested in this new stuff. I know people rave about 4k and 8k and oled this and that, but it no longer floats my boat. Long live analogue. I say.
Thanks from a 58 year old analogue grouch.
Glyn
@@glynmumby104 there are still a lot of people with crts that could do with a service.
@@glynmumby104 Hi Glynn. Completely agree but it pays me a good wage still and the you tube channel now earns well so I feel lucky. Pleased you are watching though thank you.
As more and more of the functionality of consumer electronics went into very big VLSI chips and into software this was a trends across a lot of industries - I worked in computers and the same thing. Went from chip chasing to module swapping then to installing firmware updates or even to complete system swapouts. Good for consumer cos less downtime, but less job satisfaction for the technician.
Pretty much the same here. I retired five years ago and was having pretty much the same problems Allen is experiencing now, but living in a rural area (Cornwall), my customer base was small and manufacturer support even smaller. I gave my equipment away, and was happy to be out of it.
The joy of the G11!! Probably the most serviceable set ever made? Certainly the most logically presented manual and circuit diagram. Home of Philips’ crap wave soldering. Just watch out for the mains input capacitor…!!
I'm still using my Panasonic plasma 50" that I bought new in 2007. Still looks amazing .
I'm completely frightened to even buy a new TV with what I hear about reliability now.
Good video , thanks.
I’m even luckier than you, we bought a Pioneer Plasma Aug 2004 and it’s running strong - it was £2850 but ~ £142 per year, represents outstanding value and capable of delivering good performance.
Same here. Around 2007, when I got my 49½" plasma it was £1200, and it's still going strong, excellent picture and excellent value for money too!
@@jamieokane989 Also still rocking my Viera 46" plasma. Twice a year I open it up for cleaning and dusting, and no issues. It doesn't cooperate with my ham hobby because it's generates some incredible interference, and it makes a great room heater 😄. Still, no complaints.
I have both a Panasonic plasma (55", 2011) and a LG G3 (65" 2023). The LG are a decent upgrade IMHO (4K, HDR). But both develop img. retention issues if used without care (avoid game console's & single tv-channel use).
I had the top end 2010 neo plasma Panasonic 3D TV's. Unfortunately, it got struck by lightning.
Bought a 50" Samsung QE60T in 2021 and the panel developed lines and then it stopped switching on (continuous standby cycle). Went onto Samsung Community and found dozens and dozens of unhappy customers with similar failures between 1 and 3 years. Not the power units but the panel itself. You had this spot on!
I'm still running a bottom of the range 50" Plasma tv that I bought from Richer sounds in 2010, for about £350. It went belly up after about 18 months, it kept switching on and off, so I called them as it came with a 5 yr warranty and they sent someone out the same day. He'd fixed it within 30 minutes of arriving and before teatime the same day I called. Quite simply the best customer service experience I've ever had, and when I eventually decide to upgrade, I wouldn't buy from anywhere else.
I've NEVER purchased any additional warranty for any electrical or electronic device over the past 30 or more years. I reckon the money I've saved will more than pay for anything which goes wrong. It's called self-insuring, and it has worked for me.
Yep I consider Extended Warranties a pure scam: if Kia can do a 7Y warranty on a car I’d want more than 1Y as standard on basic tech
Extended warranties are a main source of revenue for the salesperson
I bought an LG from RS of course so came with a 5Y for free
So if after a year or two just chuck it in the trash yea because as Alan says it can’t be repaired, how can you think a 5 year guarantee isn’t worth the money suppose it cost £100 can you get a new 40inch TV for £100 I’d like to know where!
@@Dee-u4r Tesco, a couple of weeks ago and Lidl this week are selling 42" Smart Roku TVs for £129, so not quite the £100 but not far off.
@@Dee-u4r Because I barely use either tv I own. I always have better things to do. I too am an engineer. Alan sounds like an unbelievably arrogant person. Mr. I know tvs. He had contradicted himself. Early on in the video he said the hours of use are more important than the physical age of the tv. Then later, he told everyone to get an extended warranty.
@@Dee-u4r Save £100 on a single appliance! Okay, so after 30+ years of NOT paying that £100 (or whatever), and I have (so far) not had any of the gadgets purchased, fail within the time I have wanted to use them, I have saved enough to buy a new gadget. By the way, my current LG TV is probably around 20 years old (can't recall when we first got it) and still going strong, so no, I won't be wasting any money on warranties. UPDATE: I do have a DV8 camcorder that has finally packed up, but I can live with that.
I have an old plasma 42" Panasonic. Got it back in 2009 and no issues at all. Use it in the bedroom and love it.
Unfortunately Panasonic have stopped making their own TV’s in 2021 and now they are just rebadge Vestals unfortunately. It’s a pity because the quality of Panasonic was always excellent if not a bit pricey. Mind your Panasonic and it will probably give you a few more years service 😅
The Panasonic and Pioneer plasma were built to last far beyond the warranty , you can't buy this level of quality anymore.
@@richardbutler4488 - I assume their flagship range are still made in house and not licensed off to another builder? I know that their cheaper LCD range are made over in Turkey by another company who just badge up as Panasonic, but in reality, couldn't be any further away from reality.
Panasonics has in certain areas the best products in the world, so no surprises there.
A superlative video. I'm located in Manhattan. In 2008 I purchased a 50" Panasonic plasma. 16 years later and it still works flawlessly. Yes, it's only 1080p, but brilliant. It does eat up more electricity than an LED, but in the winter it heats up the room.
I stupidly bought the Best Buy brand for the bedroom...Insignia. It's was a 49" side-lit. It lasted 3 years.
This is one of the most helpful and reassuring videos I have seen in ages. Honest, clear, definite and encouraging. I really enjoyed your video, and I dont even own a TV, but the one I did have last was a Sony from John Lewis, and it lasted 16 years without fault. You are right! Thank you
The last TV I purchased was a Sony Bravia 42". I only realized the other day that it has been in service for over 10 years now. And it is used a lot too. Not by me I hasten to add!
I work in the RTV (Return to Vendor) Department for a large appliance retailer in the US. From what I am told, our company used to carry Samsung products up until about three years ago. It was at that point that the RTV procedures became so blatantly ridiculous and wasteful of time that it wasn't worth it to carry the brand anymore. We sold a LOT of Samsungs, so they had to be screwing up pretty egregiously on the back end for us to drop them. Do with that information what you will.
Interesting. I've got a 40" Samsung LED from 2016, and I absolutely love it. There is no local dimming or HDR, but that's okay with me.
I bought a 65 inch Sony Bravia oled A80. Amazon had a deal 1495 0% financing for a year. I pulled the trigger quickly, it was over 3,000 when I first started looking at it. I've had it almost 2 years now and no burn in so far. Absolutely stunning picture! I watched your video on a 15 year old Sony led that still looks fabulous. And I had the Sony DLP they called elephant ears because of the separated speakers in the chassis. I paid $3,500 for that one and had it over 10 years. Big Sony tv fan here! Thanks for the video and happy holidays
SONY BRAVIA superb shame the 3D never worked out
You get what you pay for Sony ❤
@kevcatnip7589 yes I wish it had. I watch some of the 4K 60 frames per second drone videos on UA-cam and I feel like I'm there. 3D would be even cooler
@byre1000 agreed! And oled is the BEST! At least for now....
I've had My 40" Toshiba for over 14 years. Works great !!!
We have a pair of Sony Bravia TV's. One 43" and one 55" and both are 13 years old and going strong still. The 55" is the main TV and is often on for 12+ hours a day. I wasn't surprised when you said Sony was your number one.
What excellent honesty based advice. A perfect example of telling it like it is. This information could prove so useful.
Really enjoyed this video. Another one here with a 42" Panasonic plasma (probably now over 15 years old) which is still alive with no issues and it's great in the winter ;-). It's been relegated to the second TV now as we got a Panasonic OLED a few months ago. Last three sets have been bought from RicherSounds.
Wow. First comment I've read mentioning Plasma so ditto here. I'm watching it now via my pc's HDMI port. It's a TX-P42G30B. A 2011 model, but a stack of new ones were reduced to £450 in early 2012 and I had the use of a minibus taking staff to the Olympic Stadium and other venues that year. I now have to move shortly after a lot more than the 12.5 years I've had it, so I worry slightly that movement will affect it. I transported it to it's only position that day upright in it's box and it hasn't moved. Got better with age and better signal quality.
I also bought a Panasonic PVR / Blu Ray at another store shortly after.
Apart from no video window when accessing the TV guide, and no wifi, on the THX (!) picture setting in particular, it's still fantastic.
We have the same plasma slightly older as our main set, bought for £1200 from John Lewis. Keeps the lounge lovely and warm in winter.
Richer Sounds and John Lewis are easily the best shops to buy electronics from.
I was gunna get a Hisense tv but I won’t bother now. You said LG at no. 2 are you talking about the normal uhd tv’s ?
LG LED UR78 55" 4K Smart TV, 2023 like this ? I’ve got the 43” downstairs it has had its back lights replaced and a new motherboard in 10 years and fingers crossed I’ll get another 10 years. If you get chance check the one I’ve put for me let me know what you think ? Oh you’re advising not to get the 65” then ? Cheers 👍🏻
When buying a higher end TV's, I have always been a fan of buying the outgoing model. I have a 11 year old Panasonic 55" TV that has spent most of its life running for 14 hours a day. It was a £3k set which was discounted to around £1,700 at the time (back when 55" was the sweet spot and you needed a mortgage to jump higher). The trouble with this strategy is the heaviest discounts are short lived just before you can no longer find them in stock anywhere because nobody keeps large quantities of stock these days.
I bought a Sony Trinitron in 1995. A thunder strike took it out in 2010 so I bought a Sony Bravia. Yep, 2 tv’s in nearly 30 years and the Bravia picture is still great.
I've got a Samsung Plasma TV that's over 12 years old and still going strong.
Purchased a 55inch Panasonic GZ2000 2019 OLED. THIS TV HAS BEEN AMAZING. Never had picture retention. 5yrs going strong.
Yeah, the Panasonic gz2000 has the most beautiful visual display I've ever seen! And BTW, this is coming from my LG gallery OLED owner
We have the same - TX55GZ2000 from 2020. Touch wood, going well.
Panasonic is a good make. Built to last
Richer Sounds has always been brilliant. I bought my last LG from them. Pretty local so I picked it up myself. Great store and good prices.
Brilliant at putting smaller family owned shops out of business
@@dan-qe1tb So I was right, you are just here to troll. Vile individual
I just bought a Sony after years of Samsung. Best move I ever made tv wise. It’s a standard led 4k to but boy the picture is just so good. I’ll be interested to see how things go. Your video has relaxed my mind a wee bit though.
Absolutely first class information,thankyou so very much👍by the way you have a real broadcasters voice if you ever give up repairs you could be a broadcaster all day long👌
Thank you for the information. I had a few LG's. The one in my bedroom is 14 years old. And almost perfect. But just got a qled LG. 10 months is had a problem. John lewis sorted it. They changed the screen. 2 months in it's got a line through it. Phoned them this morning. Monday repair man is coming. Sorted. Thanks JL 👌
My friend was throwing a 50" LG away because the screen was heavily blue tinted. I know nothing about electronics but after watching some you tube videos, and one relating to the set I had. I replaced the LEDs for £30. And it was relatively easy. Works perfectly again.
2 ways I instantly knew it's about to be LEGIT - the advice comes from a person repairing it and there's a cat in the picture! 😛😂🤘
🐈👍😀
I have three Pioneer Kuro tvs bought in 2008 still have them today, and still working perfectly! They all have had very heavy usage, especially the 60” in our lounge room. Today tvs are brighter and clearer, but are they built with the same quality components anymore.
Does anything last anymore?
Really interesting hearing this from a technicians point of view. I have a Sony 42 inch TV that I bought from M&S back in the day when they had technology depts. in their larger stores. That was eighteen years ago and it is still working fine .Since then I have bought TVs for other rooms and have always got them from John Lewis with a five year warranty, but have never had to claim on it .I had never thought of considering Richer Sounds for buying TVs but after your information would now consider it. Thank you for that.
Great video, thank-you. You cannot beat the information from a service engineer.
Back in the 70s when we bought our first colour TV my uncle worked as a delivery driver for Comet. At the time, the brand which saw fewest returns was Hitachi. My uncle bought one and so did we. They both had a long and trouble-free service life.
Back in the early '90s, I bought a 26" RCA table model tube TV. I had it for 23 years, and it was still working like new when I gave it away.
Many Sony products were made and even still are made to last. Their products are pricey. But you are generally getting what you pay for. My parents bought a Sony TV in the early 80s. And when i left home after university in 2007 my mom still had that TV and it was still working perfectly. That thing just would not die.
@@Sabundy I have a 12 year old ex-demonstration 40inch Sony Bravia as my backup (used when my Samsung quit on me). Still a good picture and reliable.
I had a Sony trinitron my parents had in their first house. Great tv, still worked until I bought a new Wega in the early 2000,s, they made them tough back then.
We have a home in Canada and also in the UK. Our UK TV doesn't get a lot of use because we're not there for extended periods now, but at the times when we are there with the grandkids, it's on 10-12 hours a day. And it's a Sony Bravia - great TV, most natural colour of any of the TVs that were available when we bought it 18 years ago. In Canada, we have a Trinitron which I bought when I emigrated here in 1982 - yes, 42 years ago! - , and it's still going strong. Probably the most expensive TVs, but certainly the best.
Remember that Sony does make crap, occasionally, but generally when you buy a Sony product you can effectively guarantee yourself that it's going to last a reasonable amount of time, and sometimes even an unreasonable amount of time.
Bought a panisonic plasma 16yrs ago still running great
god help your electric bill, see how much power plasma takes.
We have a 42" Panasonic plasma thats at least 15 years old, its great. In the winter it makes our lounge lovely and toastie.
My LG OLED 55"C6 (2016) still going strong. Some very slight burn in that is noticeable when testing for it but with a picture its noticeable. Got a Sony 75"X90L (full-array LED) last year too, lovely TV incredible picture. I'd say the old LG OLED edges it though - the deep blacks are unrivalled.
LG and Sony would be my recommendations. My family have had a lot of issues with Samsung TVs.
Richer Sounds are fantastic if you are looking. They price-beat from a store-only deal from my local Costco (after a bit of negotiation). 6 year warranty too.
Thanks for the advice, a great help, I’ve used richer sounds for the last must be 30 years now and they have been great.
After having a Sony for the last 8 yrs (& it dying - emmc chip needs replacing) I simply can't choose anything other than another Sony. Thanks for the advice during this time of Black Friday deals & Chrimbo just around the corner Allen! 👍🏻
Feeling like just received a thumbs up from you, last month, just after starting to watch ur channel, we bought a tv, avoided hisense (thank you) bought an lg non oled from Richer sounds with a loooong warranty. 😊 can confirm Richer sounds are ruddy awesome, we wernt pushed to get a bigger tv, dude actually advised us 40 or so inch tvs just look tiny cos the rest of the tvs are so much bigger (40 ~ inches would fit in space we had). U are spot on, good advice
And give Mysti a treat from us!
Thank You so much ! Crucially helpful advice ! 🙏👍
What a good video. Excellent, with lots of useful information.
Six years ago, and after a lot of research, I bought a Sony TV from Richer. I chose my TV from a shortlist in store and went home to consider my options. Once decided, I ordered from Richer online, whist singing the praises of the staff at the store I visited.
At that time, Richer employed a specific transport provider, and very good they were too. The TV package was photographed on the truck, on the lift-lower tailgate, on the road and finally, in my house. They asked if minded this procedure, and I didn't. As far as I was concerned, this safeguarded both Richer, the haulier and myself. At the time of writing, the TV is good and when I need a replacement, I shall return to Richer.
In the meantime, I shall pass on links to this video. Lots of valuable info. Thanks again.
Always been a Panasonic fan, everything electronic I owned was Panasonic but the drop off in quality as you say is so noticeable, my last 55" Panasonic TV lasted 12 months before I had a backlight problem. I have now bought a Sony 55" XR55X90L at a cost of around £1200 I believe black Friday price is nearer £1100. I just love everything about it.
Excellent informative straight to the point.
No ego here! Love that you're cat gets more screen space than you.
Purrfect.
I agree with your advice. Avoid Currys because the 5 year warranty will either be 50% of the cost of the TV, or it will be a never ending monthly subscription. I recommend local independent retailers, as you'll get much better service than the likes of Currys.
Good advice, but, honestly, I never need a reason to avoid Currys.
My cousin bought a tv from currys about a year ago that never worked straight out of the box, took it straight back and was told it couldn't be returned as it was Taken out of the box !!!. After a lot of heated exchanges, they eventually gave him his money back!!
My elderly mum unfortunately bought a laptop from them & ended up convincing her to buy loads of extra software !! Which came standard with the laptop , so we had to take a trip back & get her money back for the unnecessary software.
Personally i wouldnt go their if they gave TV's away for free.
Marks Electrical is a really good independent company I'd recommend. They delivered my last TV from Leicester to north Cumbria and carried it up three flights of stairs for I think £19.99. Keep in mind I'd only spent £700. So that's 2 men a van, diesel and labour and nearly a 4 hour delivery for 20 quid.
Richer sounds would be the same if you claimed in the 5th year and it's unrepairable, you lose something like 10% a year, I just lost 60% of my £899 with Richer sounds, I got £360 when my in warranty TV died in it's 6th year and they couldn't repair it. Mind you I would never use Curry's anyway
I saw that cute fluffy loaf and subscribed immediately and listened to every advice! 😻
Some LED TVs had a store setting and a home setting with the store setting being really bright to attract customers to the display model in store.
It was said that switching from store mode to home mode and reducing backlight brightness helped increase the lifespan of the backlight based on lower energy output.
It's the cliche that a backlight that burns twice as bright burns half as long etc.
that is correct the stores display their TVs with the picture controls set to maximum levels for that reason
on Samsung OLED TVs leaving the back light at full brightness can burn into the display screen edges
@@brentpalmer2577 Didn't know Samsung made OLEDS usually Qled.
Excellent video! From a 14” Sony Trinitron portable bought in 1977 to my current Sony 40”, I’ve had a total of four Sony sets. None of them has ever broken down and all of them have offered excellent picture quality. Whilst I’ve always bought hifi from Richer Sounds, and they are indeed a fantastic company, I’ve always bought TVs from my local electrical retailer - who only sell Sony.
I have an LG 55 CS OLED, the panel is 4mm thick, a beautiful picture, great sound and if you put the picture on hold to do something the panel will switch itself off 60 seconds later to stop picture burn you can press any button then to switch to where left off. I have had mine for 1.5 years now and still no burn in as in the main menu there are certain things you can do to stop this from ever happening and it works a treat. As the panel is so thin etc if something were to go wrong with it , it can't be fixed so LG will replace the whole panel and transfer some of the gubbings from old to new.
I bought a TCL ....1.5 years later screen went black with my extended warranty the store replaced it with a "better" JVC. Less than 1 year the JVC screen went black. I then was given an LG and 3 years on and so far so good. I will only buy LG and SONY from now on. Thank you for this very good video......Mike, Regina Saskatchewan Canada.
I was tempted to get a 43-inch TCL micro-LED over LG's similarly priced plain-jane LED. Glad I resisted the urge. TCL is better than Samsung though.
Image retention can be mitigated if using the correct picture settings ( possibly Pro Calibration) and as an owner of an OLED for the last 8 years have yet to see permanent image retention. Also you can purchase direct from LG with a five year warranty.
I've often found shorted decoupling caps on the backlight even with high end Samsung screens. Cutting them out was a simple fix. It looks to me as this has been designed in as a weak point to fail quickly after say only 2 years. Replacing then with something better or not and having a bit of hum.
And what about a big round of applause for Misty,who stayed with it the whole way through and listened to every word!
I bought a 58" Panasonic plasma in 2012 and it only started going funny in 2023 with a fine line coming and going on the vertical axis. It is still going strong and the line only appears very occasionally. My mate is using it in his spare room. Panasonic absorbed Pioneer when Pioneer were making their brilliant "Kuro" plasma tvs and the quality of the Panasonics just went super sky high. Because I wanted a larger screen I bought myself a 65" TCL QLED tv. I've had it for a year now and, touch wood, it is still going strong. I use it attached to my home theatre PC and it runs for about eight hours a day. So far so good.
Totally agree on everything you have said this evening, Allen you were spot on 100%
Richer Sounds is fantastic. I have purchased TVs and Hi-Fi from them for 50 years, starting from their original outlet on London Bridge. Their staff is fantastic and knowledgeable in all fields. They NEVER try to oversell; in fact, on a few occasions, they have saved me money by offering cheaper items. The 6-year guarantee is ridiculously good.
I'm an American however I am a Hi-Fi enthusiast and I've been to Richer sounds twice during my travels with my last job that brought me to England.
I didn't buy anything the first time I was there, I simply told the salesman I was looking around, however the second time I did, a set of headphones to use while I was there, and the salesman was not pushy or tried to sell you on a particular brand or anything like that, actually fantastic customer service.
Plus as I understand they have great return policies and exchange policies for the products they sell so I'm in agreement
I had a Sony HQ100 that a muppet from Curry's managed to break after doing the degauss/safety recall. Sony handled it so well, replaced the TV & gave me hundreds of pounds worth of AV equipment! I can't believe the TV went to the dump, it was perfect but no one wanted a 36" CRT that needed two people to lift! I replaced it with a Sony LCD in 2014, here we are are 10 years later and, touch wood, it's still going strong! When I replace it I will not bother with any other brand. Yes they cost but having been burnt with the likes of Samsung with other products, whose warranty isn't worth the paper it's written on! Samsung couldn't care less once you've purchased. Good shout on JL.
Great video. I have to agree re Richer Sounds... I've bought a couple of hi-fi systems from them. Wonderful service from helpful knowledgeable staff. Good old-fashioned personal service.
I have a Sony 55" tv, 5 or 6 yrs old and never a minute's trouble with it. I know someone in the tv sales dept of a large retailer and he told me exactly the same about Samsung and steered me towards LG or Sony. Glad I listened to him.
Wait until you need a sofware update and the tv is bricked ,I had a brava for three years they updated it and it bricked ,the bill was 600€ which was more than the new set their repair guy said buy a new one .Hundreds had the same problem and Sony didn't want to know . Philips ambilight since and I love it .
I have a Sony Bravia KDL-46X2000 from 2006 and it is still perfect.
I have a KDL32D3100 in my bedroom from around 2006 which is on about 5hrs a day and it still works like new lol.
They don't die.
Yeah I have a 40" Sony Bravia LCD from that era and it just won't die. The picture is better than most current LCD TVs but it takes 10 seconds to warm up, weighs a ton and has a wide ugly plastic frame. Maybe I'll hit it with a hammer so I can buy something new.
I worked as a Trainee, and then TV Engineer from 1972 to 1986. The company was Rediffusion which was taken over by Granada TV in the mid-1980s. I have watched several TV Repair Channels on here, but yours Allen is a real 'eye-opener' 😉😃on what the repair trade is having to put up with, well, what's left of 'The TV Repair Trade' anyway 🙄 I absolutely agree with all you say about Richer Sounds & John Lewis, I ONLY buy my TVs from RS I just cannot be bothered to even attempt to repair my own TV these days, even though my career in electronics has spanned over 40+ years (I'm 70 now). Currently, I have a Sony which is still under RS warranty, are you surprised? 😀 It is shocking to hear about your experience with Samsung, a prestigious brand at one point in time, but now, not quite so prestigious perhaps. Like you, I also have my reservations regarding OLED technology and image retention or "screen burn". I continue to avoid OLED TVs notwithstanding the mantra that the 'Store Reps' rattle off about refresh rates and screen protection, you and I know differently.
It's very refreshing to hear you admit at times "I just can't fix this damn thing" as I am a little bored watching these 'SuperTechs' producing edited videos of wonderful repairs on equipment which the customer was told, cannot be fixed. Yeah right, you try paying a mortgage and bring up two kids on your (main) income stream from doing that, in your dreams right! 😅
thank you for your honest opinion and courage to speaks the truth
Our 55” LG OLED is now six years old and still flawless picture quality - it’s used every day for around 5 hours, the,only thing we’re careful about is not to leave connected devices showing a static screen, because the TV screensaver only kicks in if you’re watching an app or live tv built into the TV. Impressed that it still gets software updates too.
Thanks. Came here due to currently researching brands. I'm in the USA so some brands differ but mostly you echoed things I am hearing here. I have a 3+ year old LG 75" UHD. I love the TV, but now has intermittent back light issue. Has a Squaretrade (Allstate) extended warranty. Squaretrade is offering me a PCL (and intermittently a Hisense) model as a replacement. That's a downgrade both in brand and also some other factors like going from 120Hz to 60Hz. Anyway, locally I'm being told (similar to what you said) - Sony best, LG good, PCL and Hisense are 'budget' brands. Samsung used to be good but now isn't. Also, for US shoppers, one place to consider purchasing from is Costco. Between manufacturer warranty, extra warranty for purchasing on my Costco Visa and extended warranty via Squaretrade I have 5 years of warranty. And when I purchased my TV on sale, the sale included the $100 Squaretrade fee.
The TV brand isn't PCL. It's TCL and seems to be improving it's performance and quality recently. I would agree that Sony and LG are the best two but feel like TCL would be on the higher end in the mid tier. For me, Panasonic would be 3rd best but I haven't bought one since 2006 (27" CRT). It still works btw, but it's not currently being used.
@@frommatorav1 YES, TCL. that was a typo on my part. If the brand is improving, that's nice. But the advice I am getting both online and in person is "TCL not as good as LG". As I mentioned above, in my particular situation it isn't just brand. They are also offering me a warranty tv with much lower specs than the LG I own, so even if it was another LG, it wouldn't be acceptable to me. Anyway, thanks for the reply.
I had a £1000 Sony purchased from Curry’s. After two years I got the vertical stripes death screen and went back to Curry’s for a new one under warranty. They offered a pittance is compensation so I went to the small claims court. After mediation they agreed a replacement of my choice up to £1000. My confidence was supported by the Sale of Goods act in the UK. Quoted to Curry’s and accepted that a TV is expected a life of at least six years.
Thank you, this has been very interesting.
Our LG 55" 4k OLED TV came from Richer Sounds in 2018. It's been fine, but I run the 'pixel refresher' any time I'm watching anything that has a fixed image on it (like this video.) I probably run it most days in fact. We don't watch the normal telly (no Licence), so no news or sports logo problems.
If I hadn't, I might have had a beautiful cat burned into it today!
We had a Sony 4k blu-ray player from RS fail after a couple of years, which they replaced with no quibbling at all. An excellent firm.
My LG 43" packed in last Christmas after two years, Im a tinkerer so had a good go at fixing it, new mainboartd and PSU ect to no avail, Was easy to work on though as I attempted to replace the backlights. Got it all back together. Mys samsung 43" has that prism sheet burn you describe, That started after about six months. I just bought a Toshiba 43, few months ago and its still fine, But wish I had got the warranty, nevermind. Great video.
I have an LG 55 inch, 1080p OLED purchased in 2015, brilliant TV, hasnt skipped a beat and no image retention at all, still looks fantastic. The interface is sluggish though I run an Nvidia shield through it these days which fixes that problem.
I previously had a Panasonic 1080p plasma purchased around 2007, it died last year. Quality TV, made in Japan.
The plasma was $3000 AUD and the OLED $3500 AUD. Your milage may vary, however, i genuinely believe that you get what you pay for.
Ditto. Sold it on in 2020, no issues at all. That was from Richer Sounds...We are now on a 4-year old Panasonic OLED [LG panel, perhaps??] - touch wood, that is excellent as well.
Even if it has a problem, OLED really is the dogs bollocks; it really is remarkable. My first gen 1080p OLED still looks amazing, and it has virtually no bezel and is probably 8mm thick. Great TV.
When I bought this (1080p) tele it looked much better than the 4k offerings from other manufacturers.
I also own a 4k tele from a cheap chinese manufacturer and this tele is far superior.
Those who complain about OLED are those who cannot afford it.
How is image retention possible if the source is a light from a LED? Maybe one day you care to elaborate on that. Thanks.
Bought a 55 inch hisense at Costco in Canada. $499 and extended warranty $29 for 5 years. I'll get the value out of it. If it fails before warranty is over and they can't repair it. I get my money back minus $29. Good information, thanks..
Their TVs are really good for the money and they come with a nice long warranty.
I bought a LG 55 inch set in December 2015, brought it home and put it on the wall. It's never been taken down. I'm in the U.S. and bought it at Wal-Mart.
You have a perfect radio presenter voice mate 👍
I like your videos too!
My two cents is never trusted Samsung. I worked in Comet years ago for quite some time and Samsung was very common to see on the engineer's desk and most written off. I also found their screens too bright and LED bleed in the blacks.
Sony man myself, mine is currently 12 years old and the picture quality is superb, especially the colour production.
Plus I’m gorgeous
@@allenfleckney5969 And modest as well 🤣🤣🤣🤣
Sounds a bit like Barry Humphreys don't you think?
I have a pair of Hisense and they are 65" - 6y & 58" - 4 years, both came with 2 year warranties. Except for remote control battery replacements, they've been the most trouble-free TV sets I've ever owned. When Walmart puts the 75" Hisense TV sets on sale for Black Friday, at only $398 (£312) and free 2 year warranty, is just too hard to beat.
In my much younger days, I did do TV repairs, and one thing I have observed, when the screens get this big, the circuit boards don't increase too much in size. This allows for much better air flow and cooling. This alone, can significantly increase the useful life of any electronic device and/or component
Richer Sounds are very good, but they no longer offer 6 year warranty on all TV's, many still have but the cheaper ones dont.
I'd completely agree with his comments on John Lewis warranty and Richers Sounds staff. We had a TV (Sony ironically) that had a sound distortion issue, so they honoured the warranty - we chatted on WhatsApp, which was excellent as I didn't have to sit still going through a call centre, and the engineers just replaced both speakers 'just in case'.
As someone who worked for JVC(UK) for over 30 years, originally as an trainee engineer, then engineer, then Technical Liaison Officer, then Technical Manager, then Technical Marketing Manager, it been such a shame that the brand has declined so much, culminating in the takeover by Kenwood. It started when, despite me and others warning them, they stuck with CRT TVs for far too long, and didn't innovate with other products. The only exception really being home cinema projectors, where they led the market for many years. I bought my LG C2 OLED from Richer Sounds a couple of years ago. I found a couple of obvious software bugs shortly after delivery. Since part of my job at JVC was finding and fixing software bugs on new products before release, I'm probably a bit more tuned in to such things than most. Richer Sounds were very good at putting pressure on LG to sort them, but LG were absolutely useless. Their support is outsourced, presumably to the cheapest bidder.
JVC did it to themselves. Started money grabbing by sending inferior products overseas and living off their name. Now that name is meaningless.
Hi Gary, I remember you visiting us in Cambridge as our TLO
@@GaryB007 My family still has our JVC VCR, a midranger (couldn't afford the SVHS one!). Sored now but works fine. Solid, well designed. Bought in 2001. I always picked up the JVC catalogues! Personally preferred Panasonic but kept an eye on JVC. Remember InteriArt CRTs (which I'm sure Thomson copied or started with clip on fronts - if that's what the JVCs had).
Remember the rebranded Raks and BASF blank tapes in Dixons too. Still got some! Was excited for the limited edition silver millennium blank tapes too as a child!
I want to share this with your subscribers. I Purchased a Panasonic TX-40EX700B in July 2017 from Richer Sounds. Since then, at its 7th anniversary in July this year, according to the System Info it had covered 29205 hours an average of 11hr 25min per day, with Average daily on/off events: 3.65. Today we're at 30617 hours. I have not had a hint of a single problem. My previous TV was a Panasonic 28-inch Wide TV which was 18 years old. I only hope this one will last a few years more.
Great info, I can back up many of the points raised, LG and Sony for the win, personally I go to Richer Sounds , have done for the last two decades, but John Lweis is a good shout too...
Blessed! Thank you for these insights.
The 32" LG we have since 2012 is still rocking. Granted, it had a line of dead pixels on like the 2014, but thanks to it being within warranty (2/3yrs?) we were able to have it repaired free of charge. That replaced panel is still running.
Hi Allen. Great video as always. I'm one of the buyers who have 2 Hisense TVs. I use them heavily and one is 5 years old and never had a problem though I appreciate you saying the screens are glued in, this is fact. By the way, Toshiba are made by Hisense, not Vestel now. Agree about Samsung but disagree about Sony. Friend worked for Sony and they're just badged by other manufacturers now.
Sony gets their panels from LG or Samsung depending but it doesn't disqualify Sony either.
Agree. I think Sony's quality control is worth paying extra for piece of mind. I'm still very happy with my Hisenses 👍
Thank you for an interesting video. I was a TV engineer for 50 years starting in 1954 and I only really understand analogue and valves, fortunately I retired just as digital was coming in, I have repaired a couple but only power supply faults. I bought a Samsung 40" smart TV with a 5 year guarantee from John Lewis, it was the first one so it was some years ago, after 2 or 3 years it started going dark around the edges so I did something I have never done before - phoned for a TV engineer. Two people arrived as I believe they are not allowed to carry them by themselves, I wonder how they managed with 28" CRT Sony's. They brought a new display and case and fitted the panels from mine. The set was fine for another few years but it has developed a few thin lines vertically and horizontally but you don't really notice them if you are watching interesting. All the panels are still working fine so its been pretty reliable on that front. I looked at you in the video and thought you were to young to be a TV engineer but I see that you are not only that but a wizard.
12 year old 48” LG here, still working perfectly apart from the Freeview tuner which I don’t use (I use a Roku box). It gets around 6 hours use every day. By current standards it doesn’t have a great depth of contrast or black level, but I’m very happy with it and have no intention to change it until it falls. The brightness is set to about 60% which is bright enough for me and probably helps backlight reliability.
I don't get why you would want such an old TV. They're so cheap these days.
Get another one
@@SevenCostanza It works fine, it's reliable and does everything I need. No point spending hundreds replacing it with something that probably won't last as long (have you actually watched the video?). I replace things when there is a good reason to, not just because they are several years old.
@@SevenCostanza Our LG TV is also around 11 or 12 years old.. 42in and has had no issues apart from a slight rattle sound from speakers occasionally at some frequency. Its picture is better than 90% of others I see and it cost under £300 GBP back then. Best investment I ever made. 😊
Thank you very much for sharing your experiences Alan. We bought a Sony Bravia 10 ish years ago, still going strong. It really is the best picture ever.
I’ve had my LG 49” 3D TV for got to be nearly 10 years and it’s still going strong
Are electronics more reliable since they removed lead from solder? Lead flows plastic like. I used to repair the old box TV’s and the first thing I would look at was the plug connections and often the copper wires were tipped with lead which would flow and not make a full connection. Then often the fault would be bad solder joints or problems caused by bad solder joints.
No they are less reliable. The problem is the lead-free solders are more brittle so the solder can crack at the joints.
I have an old Pioneer PDP-5090 plasma that someone was giving away for free because his wife wanted a smart tv. I swear it's the best tv i have ever owned by far regarding picture quality. I always find watching films on the newest large tv's looks like watching a glossy American tv soap opera!!
Great video. And from what I've seen out there, I concur with your assessments.
And Misty the cat is adorable!
Love my Panasonic TX-40CX680 bought 1st September 2015, watch TV or play games for at least 10 hours a day everyday.
Please get a life.
So nice to hear Sony TV rated one of the best, we brought our Sony TV, from a Sony specialist shop, 20 years ago, basically for the sound quality, not the look or size. 20 years later it's still as good as new, excellent sound, picture & never had any problems. We will heed your advice if ever we need to buy a new telly. Thank you great info. Ps, love your little cat, luv cat people. X
I bought a Sony Bravia and it soon became obsolete (formatting problem).. They wouldn't do anyhing about it.. Neve again, a ripoff. Samsung is perfect.
Fit for purpose springs to mind. I bought the other half a Samsung Zflip phone. It stopped working after 18 months. Always kept in a case, never dropped. I claimed on the warranty and nope. Claim refused, it had one stuck pixel on the screen, which they said was damage. Samsung warranties are literally not worth the paper they are written on. So I wrote to the Chief executive of the very large supermarket chain, I bought it from and he replied. He refunded me £500 quid.
I like your striped assistant. I bought a Panasonic 43" TV 13 years ago. Other than replacing the remote a couple of times, it works great. I'm retired so I have the TV on much of the day most days.
My son bought me a TCL TV for Xmas because he said I needed a new one. After using it for a while, I gave it back to him. I hated it. It smelled of burnt electronics although it worked well. The worst part was the remote. They did away with many of the buttons that I have on my Panasonic so you have to navigate the screen to get it to do what you want. Very annoying and time consuming. I can do most of the functions with a push of one button on my Panasonic remote. That seems to be the trend now. Eliminate most of the remote buttons to save a dollar (or a pound).
Have to say I’ve got an LG OLED a few years back & it’s amazing, no image retention , just the best image ever. & from Richer sounds with a 5 year warranty
Agreed - we had an EARLY LG OLED from Richer Sounds [i.e. one that would presumably have been MORE prone to image retention than later models]. RS were brilliant - we were allowed take out time & to test it against other options in the back of the shop. That's Point 1. Point 2 - that OLED was faultless and was sold on several years later - not a twitch of image retention - and my wife is a power user, I can tell you...
Sony are legends.I have 2 Sony TV's,one is 3D,over 10 years old and still works perfectly,I also have a 3D Blu-ray player,DVD recorder and VHS player,all still working perfectly.Along with my Yamaha soundbar the set up is superb,the only thing missing from these older TV's is Freeview/Freesat but I just use an old Humax Freesat receiver using my Skydish which is great for recordind and a Firestick for Netflix etc.
The problem with Sonny is the proprietariness of them can’t stand that
I bought the LG tv I watched your video on from Richer Sounds 4 years ago. They offered the best price and it came with the Richer Sounds 6 year warranty. I think they offer the best service anywhere.
No mention of TCL, any experience based insights with issues on them and repairability?
Unfortunately having being a TV engineer for 50 years the last 3 years we were advising buying a TV from John Lewis because of the free 5 year warranty we just could not compete with that agree with all you said Allen
Developed countries need to start mandating minimum warranty periods on major appliances. I know some state in AUS do this, so any manufacturer is obliged to make a product that lasts a minimum of 2 years. Otherwise, they foot the bill for the repairs. The warranty should be a minimum 3 to 5 years on all major appliances.
Your customers could have bought those tvs for much less, also with a 5 year warranty, from Richer Sounds.
Regardless of where you buy of the television comes with an extended warranty you're paying for it.
@@Official-Comments the entire EU already does that, and all it ended up doing was making sure things fail after 2 to 2.5 years, JUST outside the mandatory period
@@Knaeckebrotsaege This is what we get for outsourcing everything to save a few bucks.
I bought my last TV from Richer Sounds. The one before was from John Lewis. John Lewis sent an engineer to replace the screen on the first one. Collected at 10am. Back at 1:30pm. Can't expect more than that.
Still watching my Sony Bravia 55inch 11 years old still brilliant picture
😇Thanks
Should do a video on old CRT's vs modern TV's and their longevity, I love channels like Shango066 that can still get vintage TV's going again providing the CRT still has good emissions.
Thank you and you pretty much nailed it right on the head of IMHO. I am curious about your professional opinion on Panasonic's latest USA available models. I had the last plasma made by Panasonic for many years before mirgrating to a 65" LG C1 OLED. I just wish Panasonic has 75"+ OLED available. Should I go to 75" Sony Bravia 8 or a 77" LG OLED G series?
I bought a Panasonic viera plasma back in 2005 for £2000 or there about, and it's still working, great informative vid by the way, Sony it is when the Panasonic finally gives up. 👍
Same. My Panasonic plasma is 20 yrs old and still looking beautiful
Daughters bought my wife and me a TCL 55" 4K TV for Christmas what's your thoughts on TCL TV's would be good to know
I bought a second-hand Pioneer Kuro 60" Plasma about five years ago (original 2009 rrp £5000). The model is now 15 years old. The screen has 25000 hours on it, and still outputs a beautiful image.
Been using my Pioneer Kuro every single day for the last 16 years and it still looks fantastic.
We have the same, still an amazing picture to this day. It does get warm though!
@@Mistermadman69 I can't disagree with that! Too hot to use in the summer, it's no joke!
I do consider myself fortunate to have purchased a Samsung back in Christmas of 2018, which has been trouble-free since then. Thank you kindly for your info dear Mr. Fleckney.
Thanks for the tips. Agree Richer Sounds are great. I have used them many times and my 15 year old Panasonic is still going great guns. Didn't buy my current main tv from them as got a great deal from.......John Lewis😊
Thanks for the video,very insightful,I watched this on a 15 year old Sony that is still amazing.