Not tv related, went into curry’s Aberystwyth to buy a fridge freezer, knew the one I was going to have, stood around trying to get staffs attention, nearly 10 minutes later thought stuff this, went to the little euronics centre in the middle of town, staff very helpful, said they’d deliver now, and gave me a lift home in the van, after I’d said I’ll be about an hour to get home on the bus
I've had that in Curry's too. I went to buy a new Hoover and waited for ages trying to get someone's attention. Eventually I did get what I wanted but I thought it odd how every time you go in there just to browse they are all over you but when you actually want their help they don't seem fussed. And yet when I bought a new washing machine about 5 years ago I deliberately went to a Euronics store and although they have a smaller choice, they bent over backwards for me and gave me an honest appraisal of the options they sold. Plus their installation and removal of the old machine was excellent and done with care. I'll be going back to them when I need any white goods replaced.
Bought a 40" LG from Richer Sounds. I accidentally banged a corner on it and cracked the screen putting the feet on. Richer Sounds gave me a new one even though it was my fault it broke. You cant get better service than that ❤
Great store RS. The main difference is their staff know what they are selling and can advise you on your purchase. Currys? How can some spotty oik desperate for commission know the details of a home cinema, 4k TV and a washing machine?
Absolutely true story, after a breakup I was struggling for money I bought a TV from ASDA. after a few year, the sound went off. I mentioned it to a friend who said take it back you get a 3-year warranty. I dug out the receipt and had a week to go. I felt terrible like some sort of scammer but I took the TV back, customer service apologised and said I'm sorry we don't stock that TV anymore would you accept an upgrade? I walked away there and then with a larger TV. 10/10 ASDA
Richer Sounds you get 6 years on the majority of their products. All you have to do is join the VIP membership which is free. Had 1 repair and 1 brand new replacement in the past with no problems.
@crimejunkie1 Not sure about that to be honest but I had a 4 year old Samsung 70in tv and all the back lights failed. I was offered either to repair or have a credit note of £800 which is what I paid. I ended up using the credit note and purchased an LG tv which came with another 6 year warranty. This was done only 6 weeks ago give or take.
@@easzageeza Maybe your TV already had a 5 yr manufacturer warranty, they definitly don't do it now its on their website what you get, the older the tv the less you get.
A long time ago there was an electronics shop in Edinburgh called Millers Wireless. One day I was in the shop and there was a guy wanting his record player repaired. Mister Miller asked the guy where he purchased the unit and the response was "Boots but they can't do anything". Mister Miller replied "Well that's what you get when you buy a record player from a Chemist". Those words have stuck in my mind forever!
BTW Richer Sounds are great had many things over the past 20 plus years only had to claim on a TV warranty once after 5 years got a replacement no issues at all 5 star.
My cousin bought a tv from currys & it didnt work fresh out of the box, took it back & thry said because it was taken out of the packaging they cant accept it back !!! Only after a further visit & some heated words they gave him his money back.
same happaned to me with argos when i bought a computer chair. took it back a day later and they refused to give me a refund even though the chair was hurting my back!
@@24321619 currys pretty much dont recognise it, basically once you've bought an item from them, its yours and any problems, tough excrement ... we had 2 washing machines from them conk out after 18 months or so, same fault , and they wouldnt do anything about it or give us a bit of a discount if we bought yet another one from them,
THAT is common in Currys - they expect you to know whether a product is faulty or not BEFORE you remove it from it's box and use it. Clairvoyance isn't mentioned, in the sale of goods act? I have had that same issue with them. The discussion became quite (unnecessarily) acrimonious before I created such a LOUD fuss (to warn off other potential customers!) that they conceded and replaced the one day old faulty soundbar!
The RANGE is following the same trick to get out of their responsibilities. In my case a suite of Rattan furniture dropped to pieces, £650, after one year but the Range would not even inspect it without us employing an independent assessor to support our case. The Sale of Goods Act is not fit for service. Glad you are exposing this fiddle by retailers.
12 months is absolutely pathetic for a warranty in this day and age. To spend £2000 and above for a TV and get a warranty of 12 months is unacceptable, particularly as the average electronic device will last easily 10 years or more. I have a 4K Sony TV which I’ve had for nearly 10 years now, and it still works fine. You should get a 5 year warranty on any electronic device these days.
I stopped buying from Curry's/PC World years ago when my mother in law's vacuum cleaner stopped working and she had paid for their "Whatever Happens" warranty. Little did we know it meant "Whatever Happens We Ain't Doing Nothing About It".
Or sending someone elderly to buy a £45 printer and them getting to the till and it ringing up £128. Luckily they phoned me and I told them they only want the printer for £45 and nothing else.. Seems the sale staff were still trying to get them to buy other stuff.
@@WhiteDieselShed Yep, mother in law was promised that if she bought their "Whatever Happened" warranty that she would get a replacement vacuum cleaner. The staff claimed that she had sucked up water with it and had voided the warranty, I think that was just a standard excuse to cover vacuum cleaner claims as I examined it and there was no sign of any water damage anywhere.
Not boring at all! Thanks...from Northern Ireland, plenty of Euronics stores here! Ill never consider Argos or Currys again after your timely advice sir
Is there some kind of register for failed devices? Would be useful to have a website where you could see which brands/models have the highest failure rates and use it to inform your purchase.
I tend to go google reviews for these sort of purchases. Trustpilot and Which tend to be quite good. Argos have honest reviews from customers but they are known to trawl through them every now and again and delete ones they don't like.
To know the highest failure rates, you'd also need to know the number sold and that, for each retailer, is commercially sensitive information. Engineers or repairers see more of the cheap sets in for repair but they haven't a clue how many have been sold. I have, some years back, seen such sales figures and they are vastly higher than most people think. If you assumed a "cheap" i.e. own brand TV had an average sales rate of 5 per store, per week, you'd probably be in the right ballpark. So Currys are probably selling in the region of 1500 cheap 40" sets *a week*. So when an engineer like Allen says 'I've seen a dozen of these', the reality is a local branch of Currys or Argos has probably sold a couple of hundred in the past year, if not more.
Went to PC world to buy a apple mac, I'm 70y.o. and was greeted by a young sales assistant with the words " can I help you mate" whilst she was also chewing gum. No this was not in the USA it was in the UK midlands. I bid her good day and took my money elsewhere.
Richer Sounds is my goto outlet for AV goods. Over the years I've had a couple of things replaced by them which were technically out of warranty. Completely straightforward, no hassle whatsoever.
I went in Currys 30 years ago, I soon realised no member of sales staff understood how the products worked. They would say "oh yes it does that", when in fact I knew the item did not. It's full of people who don't know the products they sell & who provide poor customer service, they who would sell their Grandmother for five quid.
I worked for Currys thirty years ago, and took pride in my product knowledge, customer service and professionalism. Whilst I appreciate you may have had a poor experience, please don't tar all employees with the same brush.
When our Samsung curved screen telly started getting dark regions on the screen around ten years ago, the first and only engineer we called gave us some free advice: Bin it and don't buy another curved telly.
I have bought items from Argos in the past (including electricals) which turned out to be used and, on occasions, damaged or with missing parts. I have learned my lesson the hard way - never again!
Back in 1988 we needed a suitcase, bought a set from Argus. Got home, unpacked it, it wasn't well packed, then found a broken handle and a paper book inside. Someone had obviously used it for a holiday and returned it. After waiting ages a replacement turned up. I insisted on checking it, opened up the box, it was the same suitcase!
Every experience I have had with Currys regarding a warranty has been negative. We don't cover this , we don't cover that . Currently they are trying to wriggle out of a rechargeable Bosch hoover dead battery issue on an extended warranty claim . When we bought it I asked " is the battery covered?" The salesman said YES it is on our extended warranty. So 17 months later the battery works for a minute, when fully charged , and we take it to the shop , and the gormless assistant asks , have you been using it too much ? 😂🎉
I had a Currys extended warranty and they replaced a screen on a Samsung TV, when that screen developed dead pixels they said "it's not in the viewing area" and wouldn't replace it again. I took them to small claims and won on the basis if I have a 50" TV the whole screen is the viewing area and not 60% of it. No more Currys and no more Samsung for me, my 65" Toshiba has done 5 years with no problems and my 75" Hisense is going strong after a year, it only cost £549 on sale. Don't be afraid to use small claims court because in most cases you'll get a settlement before you go to court and sometimes your case is decided by a judge before you get to court.
There is nothing new about the ‘viewing area’ thing. The very first LCD tv sold by Panasonic, model TC-L3G,(for the UK), which was a 3” ‘pocket tv’, suffered from dead pixels, from new. The manufacturer insisted that the screen was divided into two areas, a box within a box arrangement. The central box could have up to three defective pixels and the outer box up to six before it was considered faulty. This was around 1988, so as I said before, nothing new about it as a way to avoid accepting liability.
@@gadgetman36He said they're "under the same roof, they've got the same owners". They're not, and they don't, also the sale of goods act is no longer used in the UK..
Agreed I had a fridge freezer from curry’s….think it was a logic make which apparently is their own it failed after 15 months. I think for a fridge freezer this is exceptionally very poor. In my experience fridges freezers in general seem to last for a good length of time. I had to change my last fridge because the magnetic seals had deteriorated and not available for replacement. Curry’s customer services is a joke. I only use Curry’s to view products now to view which particular make and model of appliance I like and then order it from Richer sounds or John Lewis who give a free extended warranty…no brainer
I kept calling currys for 2 weeks, every 3rd day to get entitled free 5 years warranty, because they want extra warranty to buy for £130 every time you shop with them. After 3 calls and a lot of arguments, I get that 5 years warranty. It's a big hassle, and most often, they are rude on the phone and keep ignoring it unless you keep calling. I was supposed to get that warranty automatically for £2000 tv. Never again buying from them as they try to sell extra warranty.
Totally agree regards curry’s , Son bought an expensive tv £1k+ from them and 0:17 , the remote went faulty he only had it 4 months and they said he had to get in touch with the manufacturer, not their responsibility , not shop there again even for a can opener .
I bought a Samsung fridge freezer in curry's. The assistant tried to sell me a 5 year guarantee.i declined and told him it already has a 5 year guarantee.he said it doesn't. So I told him to read the paperwork inside .that clearly states that this Samsung appliance is guaranteed for 5 years.he then said that's a mistake.i then said that assuming it only had a 1 year guarantee it would then with their 5 year guarantee be guaranteed for 6 years .no he replied it would be guaranteed for 5 .years.fortunately it broke down after 2 weeks and they had to replace it.currys is the verry last place I will shop.
Not had a tv ever go wrong. Just keep going. We have a sharp TV now 8 years old. Works well. I never buy unless it's broke or want to upgrade. Not interested in upgrades. What we have is sufficient. Some years ago we dumped our old CRT Bush TV. Huge thing. Working perfectly still.. But we wanted a flat screen. Then 4 years later. My son bought a bigger one for us. Since then my daughter gave us her tefundant sharp a few years ago , so we have two spare samsungs one used as a computer monitor Now.
There’s no Argos anymore where I live. There used to be 2 but they’ve both shut done. The only option it to order online and have delivered to a Sainsbury’s.
I bought a Panasonic TV from Comet, back in 2010, it's still going. It's a brilliant TV. My parents first bought a colour TV back in 1970. Over the years it was always having to be repaired. It was a BUSH. It finally died in 1982. So they got 12 years from it.
I to have a Panasonic TV mines from 2006 it's still going strong I run my Mac Mini and Amazon fire TV cube through it. So apart from not having the latest display I'm doing OK. I have thought about buying a new TV but I honestly don't see the need as long as fire TV and mini computers can operate through HDMI.
In Cornwall you are lucky to have HBH Woolacotts who have old fashioned stores in some of the major towns and deliver free of charge in Devon and Cornwall. I've used them for many purchases and they are superb.
I went into my local Currys PC World looking for a PC printer a couple of years ago. They had an empty space, and a ticket on the shelf for the printer I wanted. However, when I asked for one, I was told that the store didn't really bother to hold stock anymore, and that I should go away and order it on line.
Yeah, I had that experience, a friend wanted a new laptop, so I spent some time finding one that had a foreseeable lifespan at the right price, turned out many others had spotted the same laptop, and they had no stock, that was PC world in Christchurch.
Wow great upload. 👍🏾 not boring at all. Admittedly, I tend to go to Currys as its 20 minutes away as is Argos but Argos have been really good at replacing most things. My next tv buy would be £400 max in a few years time. Unfortunately they closed my JL which I generally like. Having seen this I ll have to go a bit further to RS. Only brought a bluetooth speaker from them 8 years ago which still going now.😂 thats a low sneaky one of Currys literally forcing folks to use their engineers for £120!😮 Thankyou for useful info.
I bought my current TV from Currys in October 2015 and it has worked perfectly everyday since. It is a Sony 42" Full HD model and has been in use for 27,000 hours and never left on stand by.
I purchased a microwave from Curry’s many years ago and just after the 12 months warranty had expired, the whole interior started to rust. I went back to store and quoted the sales of goods act that it was not fit for purpose. After a long drawn out argument the store manager agreed to replace free of charge.
You are right, these companies are fine for cheap tellies you just use until they go wrong. You could argue most contain components battle tested in tens or hundreds of millions of sets across the world and you are pleasantly surprised when they last well over five years.
I'm sorry to see your opinion of Argos. Looking at their website I see their policy has changed. Possibly after Sainsbury's bought them out. They used to have a no question return policy lasting a few years from purchase (provided of course purchase was from Argos).
currys return policy/system is the worst. It's not enough to have your order number and when you call they make you get the serial number so you have to call back and go through robot phone center hell again, then they send someone to check it's broken before they will send someone to fix it and they use absolute cowboys who cancelled my appointment 15 minutes before they were supposed to turn up because the electrician was off work sick and the next appointment was in another two weeks. I'll never buy anything from currys again
I bought a very cheap Asda special TV 8 years ago...its a 43" LG its been perfect and its still going strong...i guess i was lucky as it only came with a 12mth warranty.
excellent and very detailed video. many thanks. I worked in the industry around 30 years ago, first I worked at a Bang & Olufsen/Panasonic independent and then at an independent hi end hi-fi shop. Both of those places offered extended warranties at no extra cost and we had our own in-house engineer. We had a very loyal customer base and it was a joy to work in that environment. I just think it's a false economy to save a few quid when you purchase only to find you have a repair bill or the thing gets thrown out a few years later (also not good for the environment). Nowadays I only buy from John Lewis or Richer Sounds or other independent places
First of all the 'sales of goods act' applies for items bought before September 30, 2015. It has been replaced by the 'Consumer Rights Act 2015', this is now the current terminology that protects customers, from 2015 onwards. If you pay Currys for the assessment fee say £120 to check/assess your TV, once the fault is confirmed to be a manufacturing defect, they will fully reimburse you the assessment fee, and repair the TV free of charge.
I live in Ireland and tried to purchase a display model tv that was on sale at 300 euro. They would not sell it to me saying someone would have to come from the UK to take it off the wall. And they could not arrange that!
I use curry's purely to view the product i need to buy and get an approximate price. I then go to an independent retailer. The level of service ive had in the past is first class from local businesses
My TV backlights went recently and it was covered by curry's warranty which is appalling, their so called specialist engineers wrote it off, by just looking at it in my home. They just switched it on and visually looked at it, never removed it from the wall, useless idiots. So I intend to replace the leds myself after Christmas, I was in the trade years ago. I'm furious with their so called after sale's service. They even had the cheek to say I could put some extra money and have a different set, you can imagine my reply 😡. Thanks Allen for your video 👍
I bought a small Polaroid TV and left it in the box for a year after using it for a short time. When I tried it again, it had acquired 2 vertical lines on the screen, and the HDMI inputs didn't work anymore. Although the Scart input did work. So I replaced it with a second AOC PC monitor. As the monitors I have had in the past seem to last for years, and years,
I bought a Toshiba Android TV from Argos sold as new. The box had already been opened and although it looked new, it had someone else's email address registered. I assume it was actually a customer return. It developed a fault after a failed OTA update. I contacted Toshiba who sent me a USB stick with software to fix the problem but that didn't work and Toshiba said they would contact Argos who would have to sort out the problem. However, Argos has never contacted me. Fortunately, I was able to solve the problem myself after discovering the USB stick from Toshiba was not configured properly.
@@childofthe60s100Whether a pedant or not, if returning goods it can be helpful to cite the currently applicable legislation rather than its predecessor. Although the average sales person at these stores probably doesn't know one from the other.
We just bought a cooker from Hughes and it went wrong within a week. Because we had paid for an electrician to connect it, and not their installers, we had to go through the manufacturer. Crazy when our contract is with the store. I had to quote the SOG act as they were only offering repair until I did. When you purchase a cooker check who you deal with if it goes wrong if you don’t use the store installers. I always buy AV goods through Richer Sounds. I had a problem with dead pixels on a TV and they exchanged it without any issue.
Love your videos! I've got a 47" LG (MN: 47lg5010 zd) from 2009 and the only thing that's gone wrong with it is the buttons on the side don't work but everything else is fine. After seeing how new TVs can go wrong makes me worry about buying a new one soon.
I totally agree with not buying anything from Curry's. Awful company. Only interested in taking your money and selling you an overpriced warranty. They couldn't care less when something goes wrong. As for Argos I wouldn't touch any of their white label TVs with a barge pole because they are all garbage.
It's all covered by the Consumer Rights Act which has mostly taken over from the Sale of Goods Act. Send their legal department a " letter of before action" and they will shit themselves and refund you . Don't even get into all this toing and throwing, and don't take any notice about their 'own guarantees ' they don't supercede UK consumer law.
I bought an LG uhd TV from Richer Sounds a few years back and what a deal I had. 300 quid off, an LG sound system which retailed at 300 quid or more and a 5 year extended warranty, which thankfully I haven’t needed. I can’t speak highly enough.
I last bought anything from Curry's 13 years ago. It was a desktop PC and although it worked fine for many years I will never use Curry's again. Why? Because it took so long to complete the sale.....the salesperson wouldn't complete my purchase unless I agreed to buy an "extended guarantee". Eventually the manager arrived and also tried to persuade me to pay the extra but I refused. In the end I had to sign a statement saying that I had "declined the offer" and I finally got out of the store.
Admittedly my last two Samsung TV's came from Curry's but luckily each lasted ok, the last one ten years and this one is still going but I'm not looking forward to replacing it when needed, Richer Sounds provided the majority of my AV equipment, who are very good, so I guess they will be my first choice but choosing which brand/model would be the next issue!
Agreeing with what a lot of other folk are saying here, that Richer Sounds are a good company to deal with. Treat customers well, treat their staff well, and sell good quality electronics. And they're cheap. My student loan funded separates purchased in 1995 are still doing just fine.
After a few years renting, we bought our 1st tv in 2008. An LG Scarlet 6100 42" £630 from our local Curry's. I'm utterly amazed with this tv, she's still working as good as new and looks super.
Distress purchases, items we need replaced pdq Its so convenient to use the quickest company to deliver their goods. Have used company A they offer same day delivery. Purchased a 55 inch LG 4k, wall mount, hdmi cable and non stick saucepan all delivered within 5 hours of ordering.Distress cured. Since subscribing here, probably wont buy electronic equipment from A but more of a specialist supplier like RS. Allen thanks for the videos, very informative.
Another act is consumer law protection regardless of 1 year warranty, I bought a tv from Aldi,was told it had 5 year warranty but turned out to be 3 years from Medion,3 and a half years later the screen started to move away from the frame. Medion replaced the to as it was dangerous for my grandkids little hands. That one lasted since 2021 now it has lines running through the screen, i am still till this morning emailing them and using consumer protection laws as a Tv should last a minimum 3 years and 8 months up to 6 years, Medion are saying they do not do warranties as they are manufacturer but as they took the onus of Aldi and replaced it the warranty under consumer law protection fails on them to guarantee the Tv. I have stated this to them and ask their legal team email so I can take them to country court and use consumer law against them. It would be cheaper to send me a new Tv rather then go to court as my cost to lodge it is only 50 quid. Will let you know the outcome 😂😂😂😂
@@iantheinventor8151 Home Retail Group doesn't exist anymore, so Curry's is not connected to Argos in any way. Argos is part of Sainsbury's since 2016 (that's why they shut all the Argos shops and moved them into Sainsbury's collection points).
My thoughts are that as a TV Engineer, you probably get a distorted view of how often modern TV's fail and also of which ones are most likely to fail statistically. The probable reason you get loads of Samsungs and Hitachis on the bench is because a lot of people buy them, so there are a lot out there. In the past 20 years, we have owned around 10 LCD TV's and of these only one has ever experienced any issues. It still worked but we sold it as it had a few vertical lines that developed on the screen. We currently have 8 LCD TV's plus 3 LCD desktop monitors and 3 laptops with LCD screens. Three of these are over 10 years old, one is around 10 years old and the others are between 2 and 10 years old. None of them have ever shown any faults and I suspect we are no different to most consumers out there. I would have no qualms about spending £500 or £600 on a TV with a 1 year warranty, I will take my chances and buy at the best price I can as in the long term I think this works out cheaper than buying at a more expensive price with a longer warranty.
@@childofthe60s100 no, I wasn't meaning that at all. I worked in an industry where warranties were routinely sold and guess what, the warranty companies made profits out of them, even after all administration and other costs were taken out. Statistically, you are more likely to spend more money if you buy warranties than if you don't. I suspect the vast majority of consumers do not suffer issues with their LCD TV's over a 10 year life-span
I have to say as someone who is a bit techy and doesn't watch conventional TV, all my screens are PC monitors. Brands like Acer, Lenovo, HP etc and as many years as I've lived like this (6 or 7 now) I've never had a single one fail other than one screen that has a dead pixel in the bottom corner.
I bought a dining table and chairs from Argos, the first delivered was missing screws and brackets I think it had been a previous return, the replacement table took weeks before they could deliver it and when it arrived I got more than I bargained for as it had wood worm infestation, they were not interested as I didn't want to wait for another replacement I ended up treating it myself, and Argos has never seen me again.
Good upload 👍🏻 The problem with the one year warranty is a little more widespread. I bought my TV directly from Samsung in October 2024, but it's only a year warranty. Having worked in retail for a few years, I will be using the Sale of Goods Act, should there be an issue after a year. My TV does have a few software bugs (I have uploaded a video on this) which should get ironed out with updates, but thankfully the hardware is good at the moment.
Many years ago I had a problem with PC world My PC was looked at by their engineer and couldn’t be repaired It was only 3 months old They tried to fob me off with a replacement nowhere near the price and spec After a long time of negotiations and holding firm they relented and to be fair then then gave me a great deal So stick with it hold firm and don’t give up and walk away
When i bought my 75" tv it also had a 12 month warranty i had it insured straight away with domestic and general My advice is insurance with accidental damage cover is a must have if you paying out large sums of cash for tv or even things like white goods peace of mind all round,
There is a thing about Argos re-selling electronics that have been returned because they are faulty. I had a 'new' TV from them as a replacement and it has had things wrong with it from day one.
Great video, very useful info, thanks. Currys are great to look at stuff, but then buy elsewhere. As mentioned I have a family run outfit I use for domestic appliances and Richer Sounds for hi-fi and TV stuff. Also I would never buy Samsung TVs.
I bought an expensive TV from Curry's many years ago. They offered a 5 year guarantee. Very, very dodgy though. No paperwork came with the TV or email to suggest there was such a guarantee. I had to chase them up through various phone calls/emails to get any confirmation I had received this - took some time too. Would never purchase from them again, it just all seemed very shifty. Also bought another Samsung TV with a flaw. Engineer said years ago it would have been replaced, but now this "flaw" had been built into the "acceptable parameters" part of the specification. Got to watch your back in this market. Buy from a decent seller (like Richer Sounds) to protect yourself (as much as you can).
i had an alba 16inch tv/dvd bought me as a present in 2010, its 'mostly' still working now, the dvd part conked out just after the guarantee, and i had to replace 2 bulged caps sometime last year, or main tv is a samsung i was given as a dead 'chuckout', it was just dry/broken joints on the mains input socket, lucky it didnt arc and catch fire ... our previous 2 washing machines failed after about 18 months and with the last one i tried to complain about consumer law and should be fit for purpose for a reasonable length of time and they ought to give us a discount as we were buying yet another one from them, but was told firmly no, a couple of years is normal expected life for a washing machine 😲!!
I worked for MasterCare part of the Dixon's and Currys group over 40 years ago repairing TV's and all sorts of electronic equipment. Most of the rubbish they sold came in the country not working, it was up to the engineers like myself to repair it for sale. second hand sprong to mind. I was wondering if this sort of thing goes on today?
Main problem is after a couple of years or so, there's no updates, apps get turned off (iPlayer on a number of Panasonics is a good example), apps aren't coming to your TV (like Freely), or the latest update makes it dog slow. There's a strong argument for buying a 40 inch Bush and working on the assumption that if it lasts over a year, just see it as living on borrowed time. It's annoying though so many end up at the local tip.
It only costs about £25 to lodge a claim at the Northampton County Court (small claims track, money claim online), I've done this three times over the years in relation to failed appliances under the Sales of Goods Act, twice against one of those companies you mentioned begging with 'C', and they have settled by providing a full refund each time. I didn't get an engineers report as they didn't defend the claims, but obviously if a retailer decided to defend a small claim, that's the point at which you should get such a report, but I doubt they ever would try to defend a valid claim as they do understand the Sales of Goods Act, despite what they tell customers trying to get help in one of their shops...
Not tv related, went into curry’s Aberystwyth to buy a fridge freezer, knew the one I was going to have, stood around trying to get staffs attention, nearly 10 minutes later thought stuff this, went to the little euronics centre in the middle of town, staff very helpful, said they’d deliver now, and gave me a lift home in the van, after I’d said I’ll be about an hour to get home on the bus
I've had that in Curry's too. I went to buy a new Hoover and waited for ages trying to get someone's attention. Eventually I did get what I wanted but I thought it odd how every time you go in there just to browse they are all over you but when you actually want their help they don't seem fussed. And yet when I bought a new washing machine about 5 years ago I deliberately went to a Euronics store and although they have a smaller choice, they bent over backwards for me and gave me an honest appraisal of the options they sold. Plus their installation and removal of the old machine was excellent and done with care. I'll be going back to them when I need any white goods replaced.
@@trevorbrown6654 Gilmans is good too , get all my white goods from them .
Customer service is good .
Bought a 40" LG from Richer Sounds. I accidentally banged a corner on it and cracked the screen putting the feet on. Richer Sounds gave me a new one even though it was my fault it broke. You cant get better service than that ❤
That’s super service.
WOW, that's fantastic
@@opticaltrace4382 yea, the manufacturer ends up paying or the o insurance company.
Richer Sounds has unbelievable service.
Great store RS. The main difference is their staff know what they are selling and can advise you on your purchase. Currys?
How can some spotty oik desperate for commission know the details of a home cinema, 4k TV and a washing machine?
Absolutely true story, after a breakup I was struggling for money I bought a TV from ASDA. after a few year, the sound went off. I mentioned it to a friend who said take it back you get a 3-year warranty. I dug out the receipt and had a week to go. I felt terrible like some sort of scammer but I took the TV back, customer service apologised and said I'm sorry we don't stock that TV anymore would you accept an upgrade? I walked away there and then with a larger TV. 10/10 ASDA
Richer Sounds you get 6 years on the majority of their products. All you have to do is join the VIP membership which is free. Had 1 repair and 1 brand new replacement in the past with no problems.
Agree I bought my separates from there early 90s still going strong
Richer sounds warranty depreciates now, found out when 13 month old tv died.
My first port of call for anything they stock.
@crimejunkie1 Not sure about that to be honest but I had a 4 year old Samsung 70in tv and all the back lights failed. I was offered either to repair or have a credit note of £800 which is what I paid. I ended up using the credit note and purchased an LG tv which came with another 6 year warranty. This was done only 6 weeks ago give or take.
@@easzageeza Maybe your TV already had a 5 yr manufacturer warranty, they definitly don't do it now its on their website what you get, the older the tv the less you get.
A long time ago there was an electronics shop in Edinburgh called Millers Wireless. One day I was in the shop and there was a guy wanting his record player repaired. Mister Miller asked the guy where he purchased the unit and the response was "Boots but they can't do anything". Mister Miller replied "Well that's what you get when you buy a record player from a Chemist". Those words have stuck in my mind forever!
BTW Richer Sounds are great had many things over the past 20 plus years only had to claim on a TV warranty once after 5 years got a replacement no issues at all 5 star.
I’ve bought HiFi separate’s from them, found them to have good customer service
My cousin bought a tv from currys & it didnt work fresh out of the box, took it back & thry said because it was taken out of the packaging they cant accept it back !!!
Only after a further visit & some heated words they gave him his money back.
They need some heated words from the Trading standards Dept about ''the sale of goods act''
same happaned to me with argos when i bought a computer chair. took it back a day later and they refused to give me a refund even though the chair was hurting my back!
Your just unlucky mate, been buying from curry's for over 10 years and not one issue so just bad luck pal
@@24321619 currys pretty much dont recognise it, basically once you've bought an item from them, its yours and any problems, tough excrement ... we had 2 washing machines from them conk out after 18 months or so, same fault , and they wouldnt do anything about it or give us a bit of a discount if we bought yet another one from them,
THAT is common in Currys - they expect you to know whether a product is faulty or not BEFORE you remove it from it's box and use it.
Clairvoyance isn't mentioned, in the sale of goods act?
I have had that same issue with them. The discussion became quite (unnecessarily) acrimonious before I created such a LOUD fuss (to warn off other potential customers!) that they conceded and replaced the one day old faulty soundbar!
The RANGE is following the same trick to get out of their responsibilities. In my case a suite of Rattan furniture dropped to pieces, £650, after one year but the Range would not even inspect it without us employing an independent assessor to support our case. The Sale of Goods Act is not fit for service. Glad you are exposing this fiddle by retailers.
You're talking yourself out of customers.
That's real integrity.
Thank you, and have a merry Christmas.
12 months is absolutely pathetic for a warranty in this day and age. To spend £2000 and above for a TV and get a warranty of 12 months is unacceptable, particularly as the average electronic device will last easily 10 years or more. I have a 4K Sony TV which I’ve had for nearly 10 years now, and it still works fine. You should get a 5 year warranty on any electronic device these days.
I stopped buying from Curry's/PC World years ago when my mother in law's vacuum cleaner stopped working and she had paid for their "Whatever Happens" warranty. Little did we know it meant "Whatever Happens We Ain't Doing Nothing About It".
Or sending someone elderly to buy a £45 printer and them getting to the till and it ringing up £128. Luckily they phoned me and I told them they only want the printer for £45 and nothing else.. Seems the sale staff were still trying to get them to buy other stuff.
@@WhiteDieselShed Yep, mother in law was promised that if she bought their "Whatever Happened" warranty that she would get a replacement vacuum cleaner. The staff claimed that she had sucked up water with it and had voided the warranty, I think that was just a standard excuse to cover vacuum cleaner claims as I examined it and there was no sign of any water damage anywhere.
😅
@@WhiteDieselShed They have replaced my TV under that plan. It failed after 7 years. My tumble dryer has been fixed a few times under that plan.
THOSE are the terms in the small print!
Garbage company - let's hope that they go bust soon - before fleecing many , many more dissatisfied customers.
I'd only only ever buy a TV from Richer Sounds or John Lewis. The included 5 year warranty and peace of mind is priceless.
I just bought a new Sony TV from John Lewis, 5 year warranty, free delivery, was in stock and then got 10% discount online. Absolute recommend them.
Same here 6 year warranty from Richer Panasonic great set.
Richer Sounds every time!
OK if you have one local to you
Richer Sounds...Top Dog
Not boring at all! Thanks...from Northern Ireland, plenty of Euronics stores here! Ill never consider Argos or Currys again after your timely advice sir
Is there some kind of register for failed devices? Would be useful to have a website where you could see which brands/models have the highest failure rates and use it to inform your purchase.
I tend to go google reviews for these sort of purchases. Trustpilot and Which tend to be quite good. Argos have honest reviews from customers but they are known to trawl through them every now and again and delete ones they don't like.
To know the highest failure rates, you'd also need to know the number sold and that, for each retailer, is commercially sensitive information. Engineers or repairers see more of the cheap sets in for repair but they haven't a clue how many have been sold. I have, some years back, seen such sales figures and they are vastly higher than most people think. If you assumed a "cheap" i.e. own brand TV had an average sales rate of 5 per store, per week, you'd probably be in the right ballpark. So Currys are probably selling in the region of 1500 cheap 40" sets *a week*. So when an engineer like Allen says 'I've seen a dozen of these', the reality is a local branch of Currys or Argos has probably sold a couple of hundred in the past year, if not more.
Don't forget, the Small Claims Court, the shop will usually "Roll Over".
Went to PC world to buy a apple mac, I'm 70y.o. and was greeted by a young sales assistant with the words " can I help you mate" whilst she was also chewing gum. No this was not in the USA it was in the UK midlands. I bid her good day and took my money elsewhere.
Don’t think you’d get “mate” in the USA. In my experience visiting there, more likely to get “sir”.
As we all know, chewing gum can be deadly to boomers
TIL chewing gum is an american thing
Slobs - not sales people!
Richer Sounds is my goto outlet for AV goods. Over the years I've had a couple of things replaced by them which were technically out of warranty. Completely straightforward, no hassle whatsoever.
I went in Currys 30 years ago, I soon realised no member of sales staff understood how the products worked. They would say "oh yes it does that", when in fact I knew the item did not. It's full of people who don't know the products they sell & who provide poor customer service, they who would sell their Grandmother for five quid.
Yep I've often been in curry's and quickly realised I knew more about the products than the staff did 😂
A lot of teenagers work there on Sat/Sun and term holidays. They are clueless about everything.
I worked for Currys thirty years ago, and took pride in my product knowledge, customer service and professionalism. Whilst I appreciate you may have had a poor experience, please don't tar all employees with the same brush.
Richersounds normally give 6 years of warranty for Panasonic Tvs.
Yes and Panasonic are way more reliable!!
When our Samsung curved screen telly started getting dark regions on the screen around ten years ago, the first and only engineer we called gave us some free advice: Bin it and don't buy another curved telly.
I have bought items from Argos in the past (including electricals) which turned out to be used and, on occasions, damaged or with missing parts. I have learned my lesson the hard way - never again!
Back in 1988 we needed a suitcase, bought a set from Argus. Got home, unpacked it, it wasn't well packed, then found a broken handle and a paper book inside. Someone had obviously used it for a holiday and returned it. After waiting ages a replacement turned up. I insisted on checking it, opened up the box, it was the same suitcase!
Argos RECYCLE - NOT REPAIR returned goods - I have seen it done!
Every experience I have had with Currys regarding a warranty has been negative. We don't cover this , we don't cover that . Currently they are trying to wriggle out of a rechargeable Bosch hoover dead battery issue on an extended warranty claim . When we bought it I asked " is the battery covered?" The salesman said YES it is on our extended warranty.
So 17 months later the battery works for a minute, when fully charged , and we take it to the shop , and the gormless assistant asks , have you been using it too much ? 😂🎉
The devil in me would be super glue their front door. Pathetic and childless but I feel it would give a little well being back to the mind 👍
You have not bored me with this for the last 15 minutes....not at all.
I value your very sage advice upon these issues. Thank you very much!
I had a Currys extended warranty and they replaced a screen on a Samsung TV, when that screen developed dead pixels they said "it's not in the viewing area" and wouldn't replace it again. I took them to small claims and won on the basis if I have a 50" TV the whole screen is the viewing area and not 60% of it. No more Currys and no more Samsung for me, my 65" Toshiba has done 5 years with no problems and my 75" Hisense is going strong after a year, it only cost £549 on sale. Don't be afraid to use small claims court because in most cases you'll get a settlement before you go to court and sometimes your case is decided by a judge before you get to court.
Not in viewing area! all pixels are in viewing area dead or alive.
There is nothing new about the ‘viewing area’ thing.
The very first LCD tv sold by Panasonic, model TC-L3G,(for the UK), which was a 3” ‘pocket tv’, suffered from dead pixels, from new.
The manufacturer insisted that the screen was divided into two areas, a box within a box arrangement.
The central box could have up to three defective pixels and the outer box up to six before it was considered faulty.
This was around 1988, so as I said before, nothing new about it as a way to avoid accepting liability.
Purchased a Toshiba 32inch full hd for bedroom in December 2009 and I just finished watching the chase. It still works !😂
Richer sounds Are One Of The Best, You Should Make Them Your First Call For All Hi Fi, And Tv Needs, Plus 6 Year Warranty, No Brainer❤
Why do you start every word with a capital letter?
Currys and Argos are not the same company. Also, the Sale of Goods Act no longer exists. It was replaced in 2015 by The Consumer Rights Act.
Did he say they were? You're right, they aren't.
@ he said he thinks they are. Or words to that effect.
@@gadgetman36He said they're "under the same roof, they've got the same owners". They're not, and they don't, also the sale of goods act is no longer used in the UK..
@@gadgetman36 He DID say they were. He said "They are under the same roof, and I'm sure they have the same owners"
@@TriSportsCricket He didn't say he 'thinks', he said "the ARE under the same roof and I'm SURE they have the same owners". They absolutely do not.
After I bought a fridge from Currys, I vowed to myself NEVER to buy anything else from them; Their logistics and customer service is APPALLING
Not my experience, several purchases from Currys, some great deals.
Agreed I had a fridge freezer from curry’s….think it was a logic make which apparently is their own it failed after 15 months. I think for a fridge freezer this is exceptionally very poor. In my experience fridges freezers in general seem to last for a good length of time. I had to change my last fridge because the magnetic seals had deteriorated and not available for replacement. Curry’s customer services is a joke. I only use Curry’s to view products now to view which particular make and model of appliance I like and then order it from Richer sounds or John Lewis who give a free extended warranty…no brainer
Never had a problem with currys
I kept calling currys for 2 weeks, every 3rd day to get entitled free 5 years warranty, because they want extra warranty to buy for £130 every time you shop with them.
After 3 calls and a lot of arguments, I get that 5 years warranty.
It's a big hassle, and most often, they are rude on the phone and keep ignoring it unless you keep calling.
I was supposed to get that warranty automatically for £2000 tv.
Never again buying from them as they try to sell extra warranty.
@@Ramallinone the extra warranties are a bit of a scam. Consumer laws give you 6 years (within reason) anyway, but you would have to fight for it.
Totally agree regards curry’s , Son bought an expensive tv £1k+ from them and 0:17 , the remote went faulty he only had it 4 months and they said he had to get in touch with the manufacturer, not their responsibility , not shop there again even for a can opener .
I bought a Samsung fridge freezer in curry's. The assistant tried to sell me a 5 year guarantee.i declined and told him it already has a 5 year guarantee.he said it doesn't. So I told him to read the paperwork inside .that clearly states that this Samsung appliance is guaranteed for 5 years.he then said that's a mistake.i then said that assuming it only had a 1 year guarantee it would then with their 5 year guarantee be guaranteed for 6 years .no he replied it would be guaranteed for 5 .years.fortunately it broke down after 2 weeks and they had to replace it.currys is the verry last place I will shop.
Your first mistake was buying a Samsung appliance.
@DrFod no my first mistake was going to curry's.
@@DrFodTBF Samsung fridge freezers aren't usually too bad, but I wouldn't buy one of their washing machines (or TVs).
Lol why you putting full stops in random places in your sentences? Your grammar is god awful, seen kids type better than this.
@reecechadwick8504 well I don't mix with kids like you obviously do.
Bought a £1200 Samsung UE...55" from John Lewis with 5 year warranty. Still going perfectly 11 years on.
Not had a tv ever go wrong. Just keep going. We have a sharp TV now 8 years old. Works well. I never buy unless it's broke or want to upgrade. Not interested in upgrades. What we have is sufficient. Some years ago we dumped our old CRT Bush TV. Huge thing. Working perfectly still.. But we wanted a flat screen. Then 4 years later. My son bought a bigger one for us. Since then my daughter gave us her tefundant sharp a few years ago , so we have two spare samsungs one used as a computer monitor Now.
There’s no Argos anymore where I live. There used to be 2 but they’ve both shut done. The only option it to order online and have delivered to a Sainsbury’s.
I bought a Panasonic TV from Comet, back in 2010, it's still going. It's a brilliant TV. My parents first bought a colour TV back in 1970. Over the years it was always having to be repaired. It was a BUSH. It finally died in 1982. So they got 12 years from it.
Don't equate this to Bush products today that are usually sold by Argos in Sainsburys. They are a cheaply made Chinese TV of poor quality.
I to have a Panasonic TV mines from 2006 it's still going strong I run my Mac Mini and Amazon fire TV cube through it. So apart from not having the latest display I'm doing OK. I have thought about buying a new TV but I honestly don't see the need as long as fire TV and mini computers can operate through HDMI.
In Cornwall you are lucky to have HBH Woolacotts who have old fashioned stores in some of the major towns and deliver free of charge in Devon and Cornwall. I've used them for many purchases and they are superb.
I went into my local Currys PC World looking for a PC printer a couple of years ago. They had an empty space, and a ticket on the shelf for the printer I wanted. However, when I asked for one, I was told that the store didn't really bother to hold stock anymore, and that I should go away and order it on line.
Yeah, I had that experience, a friend wanted a new laptop, so I spent some time finding one that had a foreseeable lifespan at the right price, turned out many others had spotted the same laptop, and they had no stock, that was PC world in Christchurch.
I think they are circling the drain to be honest. Another couple of years and there'll be no physical Currys stores.
Wow great upload. 👍🏾 not boring at all. Admittedly, I tend to go to Currys as its 20 minutes away as is Argos but Argos have been really good at replacing most things. My next tv buy would be £400 max in a few years time. Unfortunately they closed my JL which I generally like. Having seen this I ll have to go a bit further to RS. Only brought a bluetooth speaker from them 8 years ago which still going now.😂 thats a low sneaky one of Currys literally forcing folks to use their engineers for £120!😮 Thankyou for useful info.
I bought my current TV from Currys in October 2015 and it has worked perfectly everyday since. It is a Sony 42" Full HD model and has been in use for 27,000 hours and never left on stand by.
I purchased a microwave from Curry’s many years ago and just after the 12 months warranty had expired, the whole interior started to rust.
I went back to store and quoted the sales of goods act that it was not fit for purpose. After a long drawn out argument the store manager agreed to replace free of charge.
Some time ago a well known company from the east used to install a component that would actually make a device fail after 365 days exactly.
You are right, these companies are fine for cheap tellies you just use until they go wrong. You could argue most contain components battle tested in tens or hundreds of millions of sets across the world and you are pleasantly surprised when they last well over five years.
I'm sorry to see your opinion of Argos. Looking at their website I see their policy has changed. Possibly after Sainsbury's bought them out. They used to have a no question return policy lasting a few years from purchase (provided of course purchase was from Argos).
currys return policy/system is the worst. It's not enough to have your order number and when you call they make you get the serial number so you have to call back and go through robot phone center hell again, then they send someone to check it's broken before they will send someone to fix it and they use absolute cowboys who cancelled my appointment 15 minutes before they were supposed to turn up because the electrician was off work sick and the next appointment was in another two weeks. I'll never buy anything from currys again
I bought a very cheap Asda special TV 8 years ago...its a 43" LG its been perfect and its still going strong...i guess i was lucky as it only came with a 12mth warranty.
Very lucky that an LG product has lasted more than 18 months!!!
That's very cheap subversive brainwashing....
excellent and very detailed video. many thanks. I worked in the industry around 30 years ago, first I worked at a Bang & Olufsen/Panasonic independent and then at an independent hi end hi-fi shop. Both of those places offered extended warranties at no extra cost and we had our own in-house engineer. We had a very loyal customer base and it was a joy to work in that environment. I just think it's a false economy to save a few quid when you purchase only to find you have a repair bill or the thing gets thrown out a few years later (also not good for the environment). Nowadays I only buy from John Lewis or Richer Sounds or other independent places
I'm just here to wish Mysti a Purrfect Christmas and hope she gets spoiled and lots of presents. 💛🐾
Great Video 👍. I love a bit of argy bargy. 🥳
First of all the 'sales of goods act' applies for items bought before September 30, 2015. It has been replaced by the 'Consumer Rights Act 2015', this is now the current terminology that protects customers, from 2015 onwards.
If you pay Currys for the assessment fee say £120 to check/assess your TV, once the fault is confirmed to be a manufacturing defect, they will fully reimburse you the assessment fee, and repair the TV free of charge.
This man has a voice for radio!
I live in Ireland and tried to purchase a display model tv that was on sale at 300 euro. They would not sell it to me saying someone would have to come from the UK to take it off the wall. And they could not arrange that!
I use curry's purely to view the product i need to buy and get an approximate price. I then go to an independent retailer. The level of service ive had in the past is first class from local businesses
Is it a case of where they buy in bulk, and get the price down, the manufacturer cuts corners to stay ahead, and we end up with an inferior product??
My TV backlights went recently and it was covered by curry's warranty which is appalling, their so called specialist engineers wrote it off, by just looking at it in my home.
They just switched it on and visually looked at it, never removed it from the wall, useless idiots.
So I intend to replace the leds myself after Christmas, I was in the trade years ago.
I'm furious with their so called after sale's service.
They even had the cheek to say I could put some extra money and have a different set, you can imagine my reply 😡.
Thanks Allen for your video 👍
I bought a small Polaroid TV and left it in the box for a year after using it for a short time. When I tried it again, it had acquired 2 vertical lines on the screen, and the HDMI inputs didn't work anymore. Although the Scart input did work. So I replaced it with a second AOC PC monitor. As the monitors I have had in the past seem to last for years, and years,
I tried gazumping the baronet connector with a star topology but I then got an IP conflict and the giraffe was in a kilt.🙄
@@BobberRider Millennium hand and shrimp!
I bought a Toshiba Android TV from Argos sold as new. The box had already been opened and although it looked new, it had someone else's email address registered. I assume it was actually a customer return.
It developed a fault after a failed OTA update. I contacted Toshiba who sent me a USB stick with software to fix the problem but that didn't work and Toshiba said they would contact Argos who would have to sort out the problem. However, Argos has never contacted me. Fortunately, I was able to solve the problem myself after discovering the USB stick from Toshiba was not configured properly.
Allen, I would tactfully suggest that you ought to gen up on the Consumer Rights Act 2015 and who exactly owns Argos. Hint: It's not Currys! ;-)
Oh dear - a pedant!!!!!!
Do you spend your time watching videos looking for errors and slips of the tongue????
@@childofthe60s100Whether a pedant or not, if returning goods it can be helpful to cite the currently applicable legislation rather than its predecessor. Although the average sales person at these stores probably doesn't know one from the other.
John Lewis, not the cheapest but most of their goods have a 3 year warranty and I've found their after sales to be very good and customer focussed.
We just bought a cooker from Hughes and it went wrong within a week. Because we had paid for an electrician to connect it, and not their installers, we had to go through the manufacturer. Crazy when our contract is with the store. I had to quote the SOG act as they were only offering repair until I did. When you purchase a cooker check who you deal with if it goes wrong if you don’t use the store installers.
I always buy AV goods through Richer Sounds. I had a problem with dead pixels on a TV and they exchanged it without any issue.
I've had major issues with Argos regarding returning faulty goods.
Well you'll certainly be offered an extended warranty at your own expense before you're allowed to leave , that's guaranteed !!!
Love your videos! I've got a 47" LG (MN: 47lg5010 zd) from 2009 and the only thing that's gone wrong with it is the buttons on the side don't work but everything else is fine. After seeing how new TVs can go wrong makes me worry about buying a new one soon.
Your old TV has gone wrong. The buttons on the side don't work!
@johnc3403 Yes as I said "the only thing that's gone wrong" I didn't say nothing went wrong.
Try Sony. I've had Sony TV's for over 30 years, and just one minor repair has been required.
I totally agree with not buying anything from Curry's. Awful company. Only interested in taking your money and selling you an overpriced warranty. They couldn't care less when something goes wrong. As for Argos I wouldn't touch any of their white label TVs with a barge pole because they are all garbage.
They must pay Google a fortune as they are always at top of any search like Amazon.
It's all covered by the Consumer Rights Act which has mostly taken over from the Sale of Goods Act. Send their legal department a " letter of before action" and they will shit themselves and refund you . Don't even get into all this toing and throwing, and don't take any notice about their 'own guarantees ' they don't supercede UK consumer law.
I bought an LG uhd TV from Richer Sounds a few years back and what a deal I had. 300 quid off, an LG sound system which retailed at 300 quid or more and a 5 year extended warranty, which thankfully I haven’t needed. I can’t speak highly enough.
I last bought anything from Curry's 13 years ago. It was a desktop PC and although it worked fine for many years I will never use Curry's again. Why? Because it took so long to complete the sale.....the salesperson wouldn't complete my purchase unless I agreed to buy an "extended guarantee". Eventually the manager arrived and also tried to persuade me to pay the extra but I refused. In the end I had to sign a statement saying that I had "declined the offer" and I finally got out of the store.
Admittedly my last two Samsung TV's came from Curry's but luckily each lasted ok, the last one ten years and this one is still going but I'm not looking forward to replacing it when needed, Richer Sounds provided the majority of my AV equipment, who are very good, so I guess they will be my first choice but choosing which brand/model would be the next issue!
Well said Allen I hate Argos since Sainsbury’s have owned them, never have stock it’s always order today collect tomorrow😊
Just do a visa chargeback for the full amount.
Then let the supplier argue it out. They won’t.
Agreeing with what a lot of other folk are saying here, that Richer Sounds are a good company to deal with. Treat customers well, treat their staff well, and sell good quality electronics. And they're cheap. My student loan funded separates purchased in 1995 are still doing just fine.
My first port of call is always John Lewis. Anything expensive. Just have a better warranty. But there again I always purchased SONY.
How independent is an engineer if the supplier is the one mandating that you use them?
After a few years renting, we bought our 1st tv in 2008. An LG Scarlet 6100 42" £630 from our local Curry's. I'm utterly amazed with this tv, she's still working as good as new and looks super.
Distress purchases, items we need replaced pdq Its so convenient to use the quickest company to deliver their goods.
Have used company A they offer same day delivery. Purchased a 55 inch LG 4k, wall mount, hdmi cable and non stick saucepan all delivered within 5 hours of ordering.Distress cured.
Since subscribing here, probably wont buy electronic equipment from A but more of a specialist supplier like RS. Allen thanks for the videos, very informative.
Another act is consumer law protection regardless of 1 year warranty, I bought a tv from Aldi,was told it had 5 year warranty but turned out to be 3 years from Medion,3 and a half years later the screen started to move away from the frame. Medion replaced the to as it was dangerous for my grandkids little hands. That one lasted since 2021 now it has lines running through the screen, i am still till this morning emailing them and using consumer protection laws as a Tv should last a minimum 3 years and 8 months up to 6 years, Medion are saying they do not do warranties as they are manufacturer but as they took the onus of Aldi and replaced it the warranty under consumer law protection fails on them to guarantee the Tv. I have stated this to them and ask their legal team email so I can take them to country court and use consumer law against them. It would be cheaper to send me a new Tv rather then go to court as my cost to lodge it is only 50 quid. Will let you know the outcome 😂😂😂😂
Argos is owned by sainsburys. Currys does not own Argos.
DSG International, which owns Currys and PC World, and Home Retail Group, which owns Argos and Homebase. All connected
Does pc world still exist? @@iantheinventor8151
@@iantheinventor8151 Home Retail Group doesn't exist anymore, so Curry's is not connected to Argos in any way. Argos is part of Sainsbury's since 2016 (that's why they shut all the Argos shops and moved them into Sainsbury's collection points).
@@interstat2222you're right, my mate who works for Sainsbury's gets a huge discount at Argos
Some telly's come with a 5 yr guarantee as standard, Our Samsung and Lgs have lasted alot more than 5yrs bought from Currys.
My thoughts are that as a TV Engineer, you probably get a distorted view of how often modern TV's fail and also of which ones are most likely to fail statistically. The probable reason you get loads of Samsungs and Hitachis on the bench is because a lot of people buy them, so there are a lot out there. In the past 20 years, we have owned around 10 LCD TV's and of these only one has ever experienced any issues. It still worked but we sold it as it had a few vertical lines that developed on the screen. We currently have 8 LCD TV's plus 3 LCD desktop monitors and 3 laptops with LCD screens. Three of these are over 10 years old, one is around 10 years old and the others are between 2 and 10 years old. None of them have ever shown any faults and I suspect we are no different to most consumers out there. I would have no qualms about spending £500 or £600 on a TV with a 1 year warranty, I will take my chances and buy at the best price I can as in the long term I think this works out cheaper than buying at a more expensive price with a longer warranty.
It's YOUR money - YOU take the risks.
It seems that "You're alright Jack"???
@@childofthe60s100 no, I wasn't meaning that at all. I worked in an industry where warranties were routinely sold and guess what, the warranty companies made profits out of them, even after all administration and other costs were taken out. Statistically, you are more likely to spend more money if you buy warranties than if you don't. I suspect the vast majority of consumers do not suffer issues with their LCD TV's over a 10 year life-span
6:00
It's was changed to "The Consumer Rights Act" in 2015.
I have to say as someone who is a bit techy and doesn't watch conventional TV, all my screens are PC monitors. Brands like Acer, Lenovo, HP etc and as many years as I've lived like this (6 or 7 now) I've never had a single one fail other than one screen that has a dead pixel in the bottom corner.
I bought a dining table and chairs from Argos, the first delivered was missing screws and brackets I think it had been a previous return, the replacement table took weeks before they could deliver it and when it arrived I got more than I bargained for as it had wood worm infestation, they were not interested as I didn't want to wait for another replacement I ended up treating it myself, and Argos has never seen me again.
My 7 year old LG 55uh615v led tv just sh*t the bed yesterday. Purchased from Argos. Ive had the boards out now deciding if it's even worth fixing.
I’ve only ever bought one tv and it was from Curry’s about fifteen years ago. Still going strong.
The joy of built in obsolescence
Good upload 👍🏻
The problem with the one year warranty is a little more widespread. I bought my TV directly from Samsung in October 2024, but it's only a year warranty. Having worked in retail for a few years, I will be using the Sale of Goods Act, should there be an issue after a year. My TV does have a few software bugs (I have uploaded a video on this) which should get ironed out with updates, but thankfully the hardware is good at the moment.
Many years ago I had a problem with PC world
My PC was looked at by their engineer and couldn’t be repaired
It was only 3 months old
They tried to fob me off with a replacement nowhere near the price and spec
After a long time of negotiations and holding firm they relented and to be fair then then gave me a great deal
So stick with it hold firm and don’t give up and walk away
Surely if they are telling you to take it to their engineers, then the engineers are NOT independent.
When i bought my 75" tv it also had a 12 month warranty i had it insured straight away with domestic and general
My advice is insurance with accidental damage cover is a must have if you paying out large sums of cash for tv or even things like white goods peace of mind all round,
Just bought a small TY from Richer sounds. £10 cheaper than Currys, and had a great service, unlike Currys, whom did not really want too serve me.
Reminds me of the time I worked in a large office. We had a mountain of dead, one-year-old HP computer screens
There is a thing about Argos re-selling electronics that have been returned because they are faulty. I had a 'new' TV from them as a replacement and it has had things wrong with it from day one.
Go to John Lewis, they give 2 years warranty on TV's. We claimed after 15 months and they fixed it well.
They don't make things to last anymore because they want you to keep buying new ones
Looks like I subscribed just in time. In the next few months I hope to buy a decent tv. I've got a much clearer idea of what to buy. Thank You.
Go to John Lewis. 5 years warranty and you'll probably never require the warranty. Steer clear of Currys especially.
@@bigbabatunde1218 Are you saying if I buy a Samsung tv from Currys it will break and if I buy the same tv from John Lewis it will not break?
Great video, very useful info, thanks. Currys are great to look at stuff, but then buy elsewhere. As mentioned I have a family run outfit I use for domestic appliances and Richer Sounds for hi-fi and TV stuff. Also I would never buy Samsung TVs.
Not boring at all. Thank you for taking the time to post.
You go above and beyond Allen well done
I bought an expensive TV from Curry's many years ago. They offered a 5 year guarantee. Very, very dodgy though. No paperwork came with the TV or email to suggest there was such a guarantee. I had to chase them up through various phone calls/emails to get any confirmation I had received this - took some time too. Would never purchase from them again, it just all seemed very shifty. Also bought another Samsung TV with a flaw. Engineer said years ago it would have been replaced, but now this "flaw" had been built into the "acceptable parameters" part of the specification. Got to watch your back in this market. Buy from a decent seller (like Richer Sounds) to protect yourself (as much as you can).
i had an alba 16inch tv/dvd bought me as a present in 2010, its 'mostly' still working now, the dvd part conked out just after the guarantee, and i had to replace 2 bulged caps sometime last year, or main tv is a samsung i was given as a dead 'chuckout', it was just dry/broken joints on the mains input socket, lucky it didnt arc and catch fire ... our previous 2 washing machines failed after about 18 months and with the last one i tried to complain about consumer law and should be fit for purpose for a reasonable length of time and they ought to give us a discount as we were buying yet another one from them, but was told firmly no, a couple of years is normal expected life for a washing machine 😲!!
I worked for MasterCare part of the Dixon's and Currys group over 40 years ago repairing TV's and all sorts of electronic equipment.
Most of the rubbish they sold came in the country not working, it was up to the engineers like myself to repair it for sale. second hand sprong to mind.
I was wondering if this sort of thing goes on today?
Main problem is after a couple of years or so, there's no updates, apps get turned off (iPlayer on a number of Panasonics is a good example), apps aren't coming to your TV (like Freely), or the latest update makes it dog slow. There's a strong argument for buying a 40 inch Bush and working on the assumption that if it lasts over a year, just see it as living on borrowed time. It's annoying though so many end up at the local tip.
It only costs about £25 to lodge a claim at the Northampton County Court (small claims track, money claim online), I've done this three times over the years in relation to failed appliances under the Sales of Goods Act, twice against one of those companies you mentioned begging with 'C', and they have settled by providing a full refund each time.
I didn't get an engineers report as they didn't defend the claims, but obviously if a retailer decided to defend a small claim, that's the point at which you should get such a report, but I doubt they ever would try to defend a valid claim as they do understand the Sales of Goods Act, despite what they tell customers trying to get help in one of their shops...