The #1 Rule of Effective Communication

There is one simple rule to communicate better. On a recent Uber ride, my driver asked me a simple yet profound question: "What's the one lesson you would teach about communication?"
In this short video, I share the powerful insight I gave him: listen first. Listening is the key to being more prepared, more connected, and more in tune with your audience, whether it's one person or a thousand. My dad used to say, "A hundred sheep learn more by listening than one wolf talking," and I couldn't agree more.
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