Waitress Applauded for Kicking Customer Out of Diner
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- Опубліковано 22 тра 2024
- The Long Island waitress who became a viral sensation after tossing a customer out of her diner told Inside Edition she did what needed to be done after the man in the video began insulting her and other customers. Sondra Albert has worked as a waitress at the Massapequa Diner for 15 years but she said no customer has ever been as rude as the man she tossed from the restaurant in the now infamous TikTok video. After she tossed the man out of the diner, the other customers applauded Albert.
The sad thing is that this happens way too often in food service. Glad she stood up for herself and others.
This is why I believe they all deserve to earn more because that must be frustrating and stressful.
Normally when service works stand up for themselves they get fired though :/ Hopefully the company she works for is standing by her
@@dawn9897 this is true
I was always ask why I tip so heavily. I'd explain that I know they live on their tips, and I think good service should be doubly rewarded! PS, it gets you better service next time too!!
Sadly most employers would fire the employee for speaking that way even though the customer deserves it. It’s like we’re supposed to just take being harassed and bullied by customers and treat them like they walk on gold. “Oh they’re screaming, let’s give them some discounts and money as a reward to make them stop.” Wtf. -_- I applaud this woman!
Somebody once said : if someone is nice to you but mean to a waitress, they're not a nice person.
Whoever they were, they were right
@Rik Mehta
And the Republican Party fuel the hate what’s your point….
Eh, basic logic but true.
Its a famous Muhammad Ali quote and it goes like this .. I dont trust someone whos nice to me but rude to the waitress , because he wouldve treated me the same way if i was in her position
@Rik Mehta it seems as though you're filled with hate as you bring politics into this for no reason. According to what you said, you must be a Democrat.
I’m so sick how people treat food service workers and baggers and cashiers like peasants. This was truly inspiring
satchella peasantry
I help the baggers. I know it's their job, but I've been there before and overwhelmed at that.
@@ytsn_THE_OG and I appreciate that I'm a bagger still for 5 years straight
Not me, I always treat others with respect.
Unless they come at me with disrespect.
💯
This isn't inspiring. She should have gotten the manager. She can be fired for this.
Us employees that work in service have to deal with some horrible customers. And her actually saying stuff back is so inspiring
I did too and yet am the one to be fired afterwards which is so unbelievable, they don't even let you defend yourself like that, soo I was done.
@@Spyro757 If several people complain about the guy I guess it's much understood that the rudeness most likely started with him. Why they shouldn't fire her I think.
It’s about time that a worker is applauded for not taking disrespect instead of being fired on the spot. Employers take notes.
Forreal, I dont understand how the concept "the customer is always right" got so out of hand its ridiculous to be disrespectful and to try and use that as an excuse.
Wow-
it was two ppl who clapped 😂
@@pxnmalsg I am a qualified lesbian
These days nobody’s gonna get fired instead they’ll beg them to work for them they need people.
this needs to be a cultural norm. nobody should have to endure verbal assault of any kind when providing for their families
Agree
I waited on Manute Bol in the early 90’s, worst I have ever been treated!
It was so bad I “accidentally” dropped a drink on him!
The cultural norm should be treating people with respect. I don’t know if it should be telling people off. We have a lot of that going around with Vaccination status and masks mandates. We aren’t better for it.
That's really as simple as that .. thanks for stating that in words
What was the verbal assault?
We all want managers that stick up for their staff. I dealt with too many that didn’t, so my main aim is to have learned to NOT be like any of my previous managers. If people harass my staff, I’m calling security.
Exactly i got you're back if any of these levas try to give you hard time i will stick up for you i have homies all the way from the rez
I'd rather have a manager that let's me stick up for myself without getting fired for misconduct
At my last job the managers told us we could refuse service to anyone for whatever reason we had. I understand there’s some rude customers but some really cross the line.
@@rmc169 a customer told my staff she wouldn’t leave until she got what she wanted. I assumed she wanted security because we got her that and she left.
wow... wish you were my manager. ive literally been cussed at by a guest because of a 5 minute wait & after telling my manager, he came up front literally gave them a thumbs up, sat them early, and apologized to them.
She is awesome. No doubt about it. Her experience as a waitress for 15 years definitely shows that she's more than capable of standing up for herself. She's an absolute saint. She deserves a medal.
It surprises me that some people actually think they can get away with this kind of stuff. Props to the waitress for doing the right thing.
That man did the right thing lol
@@resilientultimate6869 how?
You don't even know what the man did or didn't do ...
The "Karen" is blamed for so much these days, but it is all the D|cks who we really have to be aware of
Brother was just eating c’mon now
I love it when stupid rude people think the phrase “the customer’s always right” think that means they can treat staff like sub-humans
Edit; for context, the phrase originated with the idea that the customer is always right in what they choose to buy and how that affects what businesses should provide. But entitled people tend to confuse that with “I am the Most and only important person breathing this air, all should bow to me….so where is your manager”
@@annekai Hello Anne, I wish my recent waiting job was as nice. I had a table full of teenagers my age ( I’m 19) and they decided to dine and dash. My manager decided to punish me by making me pay for their $85 meal. Silly me with little life and work experience thought it was ok and shrugged it off for 6 more months of stuff like that until finally I quit last month after they took 3 weeks to pay me and still shorted me then told me to my face that I was lying about my pay.
@@annekai I mean why tf is tip kinda mandatory tho? If someone's treatment depends on the amount you can provide then its just a sad society. Business owners should compensate for their staffs well enough for them to not rely from tips not the other way around.
@@Hollywood07 take it to your local labor department??
@@rockydee7499 Yeah why tip is mandatory?? At my country i been buying stuff at the same place for years and never tipped and they also never complained, is it just something that happens on america? Their pay depends on tip or what.
@@babaloons4887 Yes, in the US we pay servers as little as $2 / hour because they're supposed to be tipped by the guests.
Absolute queen, 100%. She didn’t just stick up for herself, she stuck up for all the other customer service workers out there who get treated like trash, and made the point that that kind of behaviour is NOT OK! Major props to her. I’d love to work with her
Good for her! I remember back in the late 80's when I was working as a server in a small town pub to pay for my schooling, these old-timers would grab or slap my butt every time I brought their drinks to them. I told them if they did it again they'd be wearing their drinks! But the owner of the pub told me that I had to put up with it because they were regulars. I quit 2 weeks later. This would be considered a crime these days. Thank goodness. But back then it was perfectly acceptable and staff were expected to take whatever was handed to them for the sake of making a buck. This video proves we've made some progress. Let's make some more!
Treating people badly at workplace is totally unacceptable,good for her!!!
😂 yeah, don't *treat* anyone
Wym treating people?
@@jambrose2552 he's a little confused but he got the spirit
I agree. I'm very against treating people.
@@safent4001 what point
I’m so happy! The customer is not always right. Those people who think “the customer is always right” have never worked at a customer service job. It costs NOTHING to be nice to someone.
We have our own business and the customer is often in the wrong. People think that when you offer them a service they own you and can be as disrespectful as they please.
And it rewards happiness to both customers & the staffs 😊 which results in the customers coming back & the staffs stay working; and the business keeps going on ❤️
Exactly. Yes, attending costumers is important, but costumers who behave as rude immature brats? No, just no. Those type of people don't deserve service. Sometimes the costumer is not always right.
My sentiments exactly 👍
Right? Don’t tip, or leave a nickel, enough said.
Those people who think “the customer is always right” have never worked at a customer service job.
I put up with this for years, a lot of the time being threatened to be stabbed.
I left hospitality after 13 years when my mental health caused issues and it was the best decision I’ve ever made
Out with the "Customer is always right!" And in with the "We Reserve the right to refuse service to jerks"
I work at a hotel and one of the laws in my state for right to refuse services is if we find them to be causing a general disturbance to other guests we can ask them to leave. It usually starts with a warning that if they continue to disturb the other guests they will be asked to leave the property. Just because you have a problem doesn't mean you need to make it everyone else's problem too. Simple as that.
suRe, but you better deserve the proper treatment.
So long as that doesn't include refusing service because you don't like someone's politics!
@@nonyabidness5708 I said jerks, not people with different opinions 🥰 put positivity out, receive positivity back, regardless of personal beliefs 💛
@@chorlesteajones6794 In my experience it usually is the waiters or waitresses problems that they take out on the customers.
He broke rule number one: “don’t mess with people who make/serve your food!”
@@mminnich83 …Horribles bosses well deserved toothbrush ass shoving treatment
I always thought the rule was "don't mess with doctor and nurse as they save your life"
Your ABSOLUTELY right, Be nice to whoever brings you food or cooks your food, Might spit A big Hocker in it, lol
like our mom bro if u disrespect your mom you going to get your ass whoop
@@charlesrobinson5709 And during a time with a bad virus going around, do you think that would be appropriate to spit in someone's food? 🤔
👏🏽👏🏽👏🏽 Good for her, because so many people have a ridiculous mindset of thinking that they can be as obnoxious as they want, especially to those that work with the public!!!
Just because someone is a customer, doesn’t mean they can be disrespectful to employees. Respect is a two way street.
NEVER mess with a career waitress, they could work most of us into the ground.
lol
Yeah right. What do they do? Hand customers there food lmao
@@emily9296lol better then being a street walker like yourself
@@emily9296 You think handing people their food is "all waitresses do"? 🙄 Go be a waitress for awhile, and then come back and tell us how it went, lmao. 😂 I've been a waitress for 27 years.
@@emily9296 lol..Hand customers "Their" food, yes they do, it's called employment and if you've ever eaten out anywhere those people usually work their asses off.
I doesn't matter how long you've been a regular at a restaurant, a store, or any facility. All rude, disrespectful customers should be denied service. Nuff said.
Period
Any establishment has the right to refuse service. Disrespect should never be tolerated.
Kudos on this waitress for standing up not only for herself, but all waitresses in America. As well as the world over!
I love her ❤ She is so brave. You push someone to their wits end and you will get the same energy.
"The customer is always right," only applies to the polite and civilized. Good on her for putting this jackass in his place.
Exactly
No, this guy actually did the right thing lol
Nah man he was just eating
“Sticks and stones may break my bones but words will never hurt me” leave the guy alone man and let him eat his food . She was the one who instigated talking rude to him when he asked for his order.
When was the last time that slogan was use though? Companies don't preach that anymore.
Everybody needs to remember that the waitress is the one bringing your food and taking your order so show them respect
One of my life mottos is “never screw with the person who handles your food”.
@@Daddy53751 ikr ..or we'll get extra special gooey sauce as compliment 😁
@@babyteano1977 What if that's what he wanted though? She didn't delivered.
@Rik Mehta what
Right? She could be like that one fat waitress off road trip and put his food in her pants before giving it to him
The golden rule: don't mess with those who handle your food! Just don't do it.
That's an excuse for crying children to spit in people's food at McDonald's. Get a life.
We need to normalize service workers standing up for themselves and stop just accepting that getting abused is part of the job. Way to go, Sondra!
As someone who works in customer service, I applaud her 👏
Dealing with the public is absolutely one of the hardest jobs ever. I'm older and my patience is thinner than when I was younger. I applaud all you people who work under this stress! God bless you and give you strength daily!
@@tinydancer36 ❤
It gets annoying when a regular customer who's always rude comes by. I know that by experience.
Don't work in customer service?
I don’t put up with it..no way will I be treated with disrespect. And if they choose to fire me, I really don’t care.
One would think that customers would be very polite to people who have direct contact with their *food!*
Exactly!!👏
Einstein said two things were absolute: the universe and human stupidity. He wasn't certain about the universe.
This is exactly how I think. You could be the worst server in the world and I’m still gonna be nice cause I know what happens to rude customer’s food.
This is so true
@@anthonym3020 that's so true, I bet that customer as eaten some nasty food in the past without knowing it, Flem' being the most I suspect 🤣😂🤣😂🤣😂🤣😂🤣
She really did stick up for wait staff, thank you
I know someone who treats waiters/waitresses like they’re his personal servants. I never knew of this until his friend told me. I just feel like someone doing their job is simply doing their job. A diner is simply dining. Let people live & do what they want. It’s people like this who ruin jobs or experiences for others smh
Hope she doesn't lose her job. But I'm proud of her for standing up to herself. As a former fast food worker. I dealt with rude people all the time. It's sad in the food service and retail you really can't stand up for yourself if you wanna jeopardize your job. And it shouldn't be that way. If the customer is rude to you. Then you should be rude back with no penalties
I doubt very much she'd be spoken to by anyone over this, let alone lose her job, it's advertising for the diner for one thing, and she's worked there 15 years so I think she's probably running the place by now. I worked as a waitress for a while and people can be very arrogant and rude, and it's usually not the average person off the street that's got nothing it's usually the wealthy ones that have no patience.
I told my employees not to tolerate customers attitudes....we didn't get paid enough!!
I was fired for standing up for myself. Customers will call me out of my name or become belligerent with my coworkers, and I will stand up for myself AND them. But the cruel customers would then leave, call corporate and say that I treated THEM badly. They were believed and accommodated without question. This happened a few times, and I was fired. I don't regret getting fired.
You can't punish people however you want.
There's a proper way and an improper way.
@@SUGAR_XYLER Sounds like a good place to work! What place is that?
I worked in fast food back in 82 my junior year of high school. I was a cook and one thing I learned is you cannot please some people no matter how hard you try. I applaud this woman for standing up to this rude customer!
I was a 2 year old in 1982. I was busy playing and being a toddler
@@MelB868 lol
If you don't want to cook for yourself then you better be nice to who ever does because I worked as a cook in a restaurant when I was in high school and let's just say when a server comes into the kitchen visibly upset, the cooks have their back.
“The diner erupted in applause “
-one dude claps halfheartedly
He is not a child 🙄 old man has nothing else to do but make everyone miserable. She was like "not today" 😂
I used to be a waiter. The way people treat you is mind boggling. The most unrewarding job you can ever have.
Arent you glad ypu upt four game?
I'm sick of seeing food service of other workers being treated badly. They should be paid more just for dealing with the public.
I did the same thing 20 years ago. Got a standing ovation from the whole restaurant. Stand up servers!
Good for her. Let's normalize allowing employees to stick up for themselves when they get treated badly
Damn straight 🥰🥰🥰👏👏👏👏
Damn, she should be fired. Should never talk to a customer like that while working. She could’ve easily D escalated The situation had the guy trust passed so you wouldn’t have to worry about it again. And that would’ve handled it in a calm manner and not of made a scene and gotten everybody else involved. Now you run the risk of you embarrassing this guy it being plastered all over the media and him coming back and shooting the place or yourself up. She’s very ignorant and cannot control her emotions whatsoever.
Except when they refuse the jab!!!🤡
@Harris Biden Nah, kick him and out and put a picture of that clown in front of the store.
@Harris Biden bozo
Yeah kick them out.. You can refuse service to anyone for being rude AF.
I HATE these “look at this video!!!“ and then they barely show any video in context
The customer is always”wrong”
I was a waitress for years, she’s our example and a hero!
A hero is a person that rescues or saves someone’s life. For example our neighbors house caught on fire and they thought the little girl was out but she was In trying to look for her glasses and teddy bear but her dad went in the house and saved her. They all made it out. Their cat sadly died in the fire.
@@MelB868 yeah
She even said it herself that she isn’t a hero. Quit blowing the word out of proportion.
@@Noface678 ofc not all "heroes" want to really show off and she just wanted to relieve herself.
“Hero”
We need to call out all this rude behavior. I was Djing for kids and I had young lady who kept heckling me for not playing what she wanted. I shut the Music off and told the kids I wouldn’t play any music if they were going to continue to be rude. And all the parents and teachers applauded and cheered. There’s just so much entitlement and rudeness now a days.
You should’ve told her if only she was doing it. If you were djing for kids, then don’t blame all for one’s actions
@@Baller4Life1 It helps teach kids to hold each other accountable for their actions. If you don't teach them to do that, you teach them to ignore problem behaviors, and no one will ever be corrected.
@@Drux.i positive peer pressure is a good thing.
People have a right to be rude or at least what you "perceive" as rude could just be a misunderstanding.
@@Drux.i Exactly...especially because nowadays kids and even adults follow what everyone else is doing.
Bravo. I have seen extremely disrespectful and rude old people and children and no boundaries at all. Scary stuff.
Wow, she seem like a lady that stands up for what is on her heart. I respect that. She seemed well put together while she was lettin' him know.
Sad thing is a lot of places would probably fire someone for speaking to a customer like this. I'm glad the internet backs this waitress up!
Damn, she should be fired. Should never talk to a customer like that while working. She could’ve easily D escalated The situation had the guy trust passed so you wouldn’t have to worry about it again. And that would’ve handled it in a calm manner and not of made a scene and gotten everybody else involved. Now you run the risk of you embarrassing this guy it being plastered all over the media and him coming back and shooting the place or yourself up. She’s very ignorant and cannot control her emotions whatsoever.
What did the guy do? The video doesn't show it, none of the witnesses recount it, and the server can only quote one single word. People who can think for them selves might ask if she escalated this?
@@YesYourRight how do you know she didn’t try to deescalate the situation? I’m sure she did and the customer was unreasonable. Meaning it’s time to “leave”. I’m sure she has better sobriety then most of us do. Stop it. If she gets fired that’s okay… find a new job. 👍🏽
@@marquiezjennings9134 how do you know he was even being rude in the first place???? nowhere in the video do you hear him say anything rude. And by all mean maybe she did try to D escalate that doesn’t mean you snoop down to their level you simply call the cops if they won’t leave and have them trespassed from the property you don’t snoop down to their level.
And her boss!!!
"The customer is always right"
Not anymore.
Never has been
@@darntootin897 thank you😉
They never were. The full phrase is supposed to be "The customer is always right IN MATTERS OF TASTE." It's just another example of people cherry picking what they want to hear so they can use the rest of abuse people.
Fair play to her.
Did my time working at a golf course. The top management was absolutely spineless whenever there was an abusive customer. They valued making a few quid off of them more than their staff safety.
As a cashier who has been flirted with twice today by creepy old men, I was rooting for her!
"The diner erupted in applause!"
Only like 2 or 3 people clapped lmao
all big eruption started with a small one
And the crowd goes mild!
Everyone is a human being that deserve respect. Hats off to her, and respect to this restaurant company
Customer is right
@@taurus9240 nope
Not every human deserves respect thats gotta be earned.
@@boytoyowo238 If they have a behavior like that customer, then the right to be respected goes down. But he still deserve the respect that a human should get; it doesn't mean that others can just smack him in the face or step on his back or continuously insulted for months to come. Chasing him out of the restaurant is the right thing to do. You get me?
@@taurus9240 Nope, that is an old saying that is no longer true.
Definitely not a hero just a normal waitress annoyed with a rude customer lmao.
Shoutout to Sandra for kicking standing up for herself. Life is so much better when you treat people with respect.
I get that only like two people clapped lol but she still confronted the man and got him out of there for being so disrespectful. Just because she’s waitress doesn’t mean you get to treat her (or anyone for that matter) this way. They’re forced to treat everyone with a smile, but they’re people too and they deserve to be treated with respect.
I agree!
"erupted"
As someone who works in customer service I really admire her. People need to understand that the customer is not always right and that allowing ourselves to be a doormat is not our job.
They didn't even tell us what the dispute was about. Poor reporting.
I once had a boss who said to me "the customer isn't always right,the customer is an idiot," I think he said this to me after i had had a particularly difficult customer and I was having a whinge about it. It made me laugh and afterwards i tried not to let rude people get to me which i think was his point.
It shouldn’t be “gutsy” to defend yourself. Good for her
Unfortunately it is in a world where you can get fired for it. You're expected to just take it and that's not right.
Nobody is less human in a diner. Period. Nobody works for you, only everyone is here to serve you food cause thats what a diner is for so respect that or get out. Period.
😂 I love this. When I was a waiter, I only had a handful of customers that were really rude to me, which is a blessing because I know how often it happens in other places (most of our customers were weekly regulars and loved our restaurant). But I had one that started cussing me out over something that was out of my control. While I didn’t snap back like this lady, I did look at her and with some authority I told her that she won’t be cussing at me like that. Felt good, because she did change her tune and apologize. Sometimes you just gotta tell ‘em when they’re crossing that thin line. Being a waitress can be rewarding financially, but my god is it ever stressful. So tip em. And treat em with some respect.
Good for her for standing up for what so many those in food service deal with!
“I wouldn’t say I’m a hero, I would say I’m a mother” Respect!
This is the WWYD diner. ha ha ha!
@@haylobos8261 is that a good thing or a bad thing?
Bro I literally read this at the exact moment she said it 💀
The best managers allow their employees kick out bad people.
Not where I work at unfortunately
There is no video of him being rude.. or any real explantion of what he did...... Everyone is just happy for viral content.
this is only telling one side of the story..as a former waiter..i want proof the guy was rude
And people wonder why there’s a labor shortage. Overworked, mistreated, unappreciated, and underpaid. What happened to being “essential”
Kind of upsets me that they left out the fact this guy was also looking at underaged girls, disgusting.
where did you hear that?
Oh, see, this is what I am saying, not all the info is exposed on this vid, :>(
@@binghamguevara6814 thanks for telling me
They left it out because it’s baseless slander. He could sue if they say that he’s a pedophile. Honestly that’s where the waitress lost me. Tell him to leave and call the cops. Don’t stand there and make baseless accusations to fuel your own ego and make you look better in front of everyone. She should be fired.
Kinda like our current prez......
As a former waitress of ten years, I couldn’t do this because I was employed by a very large a well known steak house. I applaud her, and thank her
Nice to see an employee take off the kid gloves and tell off a jerk. This needs to happen a LOT more.
Mad respect to you, ma'am!!
I applaud her I was a waitress for 25 years on long island We had to put up with rude customers rude cooks and rude owners not to mention sexual harassment Good for you
I can totally understand her snapping like this. I don’t know what’s been going on lately, but the entitlement and lack of empathy from customers has been other worldly lately. There’s only so much verbal abuse and attitude you can take before you lose it on That One Guy. Hats off to her for doing the one thing every customer service rep wants to.
Good for you! We need to stand up to this type of behaviour. Enough is enough!
Combat rudeness with rudeness. Way to go.
it shouldn't be considered gutsy for a server to have the small bit of courage to clap back, this should be normalized
‘The diner erupted in applause.’ Literally two people were clapping. I love Inside Edition! Hahaha!
That probably was the whole diner 😂
I laughed at that too. 😆
This the norm in the news media. Manipulation of the story.
@@ravenbonanza1522 Not really manipulation in this case, just exaggeration, but yeah.
Good job!! Very proud of her doing what many managers should do to protect their staff instead of hiding in their office. Kudos girl!!! 👍
“I wouldn’t say I’m a hero I would say I’m a Mother” that was bad ass🤝
Not really
@@myownpath1046 your prolly 10 kid you wouldn’t under stand
It is bad ass. In a Ripley from Aliens type of way. 🔥
@@Iron-Bridge 💯
@@Iron-Bridge it should be a completely normal thing not badass, not a hero, just the regular reaction you see to dogshit customers
I've worked in restaurants for many many years and it really truly surprises me just how rude and demanding customers can be. It's like they forget who's preparing their food. Don't bite the hand that feeds you.
Glad she stood up for herself... more people need to do that.
It would have been cool if actually showed the damn video without talking in your report
Another piece of idiocy from corporate America: “The customer is always right.” This country is so entitled people believe you can treat those in the service industry like indentured servants. Nothing pleases me more than to watch some Karen or Chad getting it thrown back in his/her face. Employers need to defend the people working for them more often. If they’ve learned anything from the “Great Resignation”, it should be their people need to be treated humanely, not as some replaceable rubber gasket in a machine. You tell ‘em, Girl!
Well I mean customers right to a certain point
@Clive J Pike Ok... Darren, then. You catch my drift.
@@michaelmccauley648 Kevin is also another name for the "guy" Karens, haha.
Karen’s my bestie. Love her so much.
When I was a waitress we had someone that we kicked out for similar behavior and on the way out she told me and I quote "your working customer service it's your job to just take it"
The customer is not always right. Glad to see that a waitress is being praised for sticking up for herself and others and not losing her job over the situation.
The customer is usually wrong!
Notice how they won't play the video
Just because you’re lonely and isolated doesn’t give you the right to go to stores and restaurants and say/do whatever you want to the employees. If you can’t bring your best behavior and kindness, stay at home.
Well said, it costs nothing to be kind.
How ironic coming from a Karen🤣🤣🤣🤣🤣
Okay Karen
Oh, it has nothing to do with being lonely and isolated. So, you just made no point, Karen. So, your comment is irrelevant.
I'm genuinely sorry that people actually think that because your name is Karen that you have to be wrong about everything.
Can kind of tell by his posture that he's one of those fake "just telling it like it is" types, who wasn't expecting to run into somebody who _actually_ does that.
Jerkwad: "I ordered coffee, I'm a customer; you're supposed to put up with me. Just telling the truth."
Waitress: "You're not wanted here!"
Jerkwad's brain: --- BEEP BEEP BEEP --- _The number you have dialed is out of service, please check the number and dial again._
She is such an amazing server. She serves my friends and my family. It is always a friendly visit with her. Any other server, does not attend to my table the way she does. She is another example of a Hero. She should receive some type of award for going out there and protecting young ladies.
"Reserve the right to refuse service to anyone" only applies to anyone who were completely disrespectful towards the workers and other customers. Well done! 👏
ALL retail workers, waiters and other public service people should have the right to stand up for themselves without any consequences.
THE CUSTOMER IS NOT ALWAYS RIGHT AND WE NEED TO NORMALIZE THAT!!!!
Obviously, you do not own a business and likely never will, ghood luck with that.
@@jonathanmayberrydesigns Obviously you'd be the type of manager who would let the public abuse your staff. Ghood luck with keeping ghood ones.
Ghood day,sir.
@@stevewhite7084 no, i am the type that would make sure I had the staff that the public wouild never feel the need to abuse. Big difference.
@@jonathanmayberrydesigns lol that makes no sense 😂 so clearly you don't own a business either. I don't let anyone treat my staff that way. No tolerance for customers who abuse the staff. Sont victim blame
@@damianocaniglia2489 14 now. 8 which deal with the public. I love every one of my employees but they know the customer comes first. My employees know that their "feelings" being hurt is not enough to "stand up for yourself". I hire persons with enough self respect and confidence that some schmuck customer would never contain the power to "hurt their feelings". If you let strangers hurt your feelings you have a multitude of problems that i want nothing to do with. Leave your feelings out of the workplace or go work for yourself. Its all about hiring the correct staff, period.
One guy claps, "the diner erupts in applause" inside edition never ceases to amaze me
Damn! I just commented the same thing!
🤣 I was thinking the same thing
I'm glad that she stood up and I'm glad it end up on social media this guy should be absolutely ashamed of his behavior
"The diner erupted in applause." 🎉
*Literally only one patron claps.*
All my life working as a waiter ,Host, Manager,General Manager and executive so many rude customers but also so many sweet and caring people. I love that this lady stood for her rights!
I just hope she was backed by her manager or management??🤞
It's like a Clint Eastwood movie; there's the good, the bad, and the ugly
The customer is not always right. As a former server/bartender of 50 years, there has been several times I would have loved to tell some people to hit the door. That young lady is my hero! 👍🏻
Thx 4 sharing
Good for her! I respect everyone making a living (doesn’t matter if you’re hustling, as as you’re not hurting innocent people), but I have the utmost respect for people in the food business because they get the worst treatments from customers sometimes.
I remember a time I went out to dinner with my dad for some father/daughter bonding time. We went to my favorite restaurant and the service wasn't the greatest. The waitress wasn't being lazy or rude, it was just really busy and they were short-staffed. The waitress was constantly apologizing for the delay of service, and I was telling it was okay just do your best. But dad was steadily getting angrier because we were there for way longer than he intended. I could tell the poor girl was scared of my dad because he kept glaring at her and made some rude remarks. Dad only paid the bill and refused to give a tip saying she didn't deserve it, and stormed out. I was beyond embarrassed; I not only gave her a huge tip, but also apologized for his behavior. On the way back home I lectured him about having manners and how he embarrassed me in front of everyone.
If a man, who was almost 60 at the time, has to be scolded by his then teenage daughter about having manners, what does that say about him? Thankfully, my dad had gotten the message, because it didn't happen again.
Haha I love this, good on you!
I find that older men get grumpy easily. Is it the loss of testosterone or they feel not needed anymore?
Well done you!
Give the grouch a little credit, he helped raise a kind young Lady....Us old Dads, aren't really that bad.
it shows u were out of place is what it shows. respect your elders and their decisions. He very well may have had more information about the situation THAN YOU. You were an age were you merely thought u knew it all, but you didnt.
There needs to be a policy to were any rude customers should be kicked out if they treat staff or customers poorly. Every business needs this. This is one of the reasons why people been quitting their jobs.
I tried this and got fired.
@@Ms9mmBeretta so did I and I don't regret it.
The manager's should deal with it properly.
And protect their employees.
That's their job.
And they should be well trained to take care of these difficult situation.
That's when you burn the place down.
😶