Financial UX Mindset for Banking and Fintech Success in Digital Age - 20M Speech

We are witnessing how digital technology disrupts the financial industry. Placing the focus on customer expectations and behavior completely changes the rules of the game ─ something that new technology implementation is not achieving for everyone. Why? We believe it's because of a lack of an Experience mindset.
Read more: www.theuxda.com/blog/success-...
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[@coteeric1969]

Thanks for this great presentation! When you say "on average, only 20% of the features we have on our products are used"... Where did you get that stat?

[@Alfreditop]

It is kind of a late reply but he is probably referring to the pareto principle. "The 80-20 rule, also known as the Pareto Principle, is an aphorism which asserts that 80% of outcomes (or outputs) result from 20% of all causes (or inputs) for any given event. " Wikipedia

[@spartan187]

Even if 20% stat is not correct , it doesn’t matters bcoz features is 3rd priority in funnel top priority should be value n service , without that features have no meaning