I don't shoot Mathews products, so I obviously don't own a Lift bow. However, kudos to Mathews for going above and beyond to stand behind their product, and kudos to MFJJ for the way this issue was presented and how this video was produced.
Just got my new limbs on Tuesday. Mathews is definitely a stand up company for owning up and catching this. Wish it was sooner but hey there’s hiccups with every company. Glad you posted this and straightforward with it. With all that said, definitely my favorite bow from Mathews yet. The most accurate bow I’ve shot and without a doubt ready to get after it this season despite the small hiccup, I believe this is a reason why you should put ur trust into Mathews.
I was a victim of the limb issue after only having the bow for a couple weeks. I was fuming with Mathews. However, my bow was back in my hand in less than a week with all new limbs. And then they release that statement owning up to it and standing behind the product. They will have my business for life.
@@bearhug72not everyone who prefers a certain brand of something means they’re a fan boy. The sentiment of appreciating how a company or person handles mistakes, stands behind their work, and makes things right is very common and not exclusive to “fan boys” or Mathews or archery. You gotta learn to think man. I hope this helped
You're not even kidding. I'm thankful the Lord allowed me to pick a lift up. It's truly a great bow and first watching JJ and Tim and the Pcast, I truly knew if anything were to come up with the bow, Mathews would stand behind their bow for the lifetime of it. That was enough assurance from JJ who is a very reputable, NO BS kind of dude. He catches flack, but when you know how much he does...it is going to ruffle other feathers in the industry. God bless you guys.
Exactly this. There are other great bow manufactures out there but where can you find another company who isn’t owned by an investment group that will stand by their product like this. I love my LIFT.
This is a very accurate statement. I have a Lift, and was...concerned. However I have a great dealer I work with and, looks like Mathews stepped up and OWNED the issue
I read that exactly letter today when I got to the shop here in Milwaukee. It gave me goosebumps as I read it. Knowing that nobody else has ever done that before and knowing how strongly they really do stand behind their product. Good on you Mathews!
Nobody has done that before....maybe because companies caught their f*ck up before the bows left the factory. There is ZERO excuse for Mathews to have missed this issue...now their scrambling to cover their butts
Elite for one had a lifetime transferable warranty up until 2018 on every bow they made. I can't recall but I know a couple other bow companies had a transferable warranty as well. So your statement of nobody else ever before is not true.
Man I'm not a Matthews owner but I tell you what, this makes me a believer. Great job Matthews on standing behind their product and customer base!!! Love seeing this!!!
Other companies should take note on the Mathews company and their relationship with costumers. I purchased a Lift 3 months ago and after numerous arrows no problem
I have had the 33 since March, no issues. By far my favorite bow to date that I have owned. The platform is very comfortable to me and I find myself more accurate than ever.
Thanks for sharing Mfjj. My dealer just ordered my limbs today. I am so happy they discovered the problem. The Lift is my all time favorite bow and I was heartbroken thinking I would not be able to shoot it. Mathews is a great company.
I’ve been shooting the lift since last march! I shoot 80lbs with a 30 inch draw! Since last march I have gone through 4 sets of limbs!! And I personally watched my dealer replace all the limbs that Mathew’s sent to him each time! On my fourth set of limbs Mathew’s gave me a brand new bow and wanted my bow to take back to the factory to do testing!! This is something Mathew’s very rarely does!! So yes this has been a bit of a nightmare for me, but will say Mathew’s has been extremely awesome to work with!! Each time within a couple days I would have a new set of limbs!! The way in which they handled this gives me complete confidence in them!!!
That’s pretty awesome to hear. I know when my first one went, not all the limbs were replaced. After a different one went more recently, all the limbs were replaced. Hearing this definitely boosts my confidence they have the issue figured out. Thanks for putting this out there MFJJ!
It's great that they are finally admitting it. I have heard several dealers denying that there was an OEM issue for months and blaming it on user error. This doesnt change the fact that some people dont shoot there bows enough during the off season, and may end up finding a crack in the middle of hunting season. Then not have a bow for a week or 2 during season. If they really want to step up then they should be sending some limbs for dealers to keep in stock so they get the customer back up ASAP.
I’m not a fan of Mathew’s but the fact they are willing to go this far to do right by customers and dealers is impressive to me. Pretty awesome to see things like that still.
I went through 3 sets of limbs in the first 2 months of owning my Lift 33. I was so relieved to get a full refund from the bow shop. It was a nightmare experience and that letter from Mathews could never entice me to buy another one. I am thankful that Mathews has finally addressed the elephant in the room for those that still have a Lift.
Great video and thanks for sharing the communication from Mathew’s. I shoot a lift and no problems!!! I just passed down my Outback to my son after Mathew’s replaced the limbs this past May under warranty!! I bought that bow new 19 years ago. Amazing company! It does not surprise me that are standing by the lift!!!
This is a good move. The words I wanted to hear was there was a fix. I currently have a lift waiting for new limbs and I only shot the bow for 6 weeks. I did not want to keep replacing limbs with the same old defective product.
With how hot the bow has been im not surprised with the issues. Atleast they're standing by their product and trying to fix it. Ive had the Lift for around 9 months and havent had any issue regarding the limbs or anything. Its been a massive upgrade from my hoyt alphamax 32 and i plan on using it for a long time. Really nice to know mathews will warranty if anything happens.
So they gave out the warranty that should be given out from day one like many other companies with transferable warranties? Lol broke 2 lift limbs myself They clearly havnt told you or anyone else what the “fix” is nor are they sending new limbs that are “fixed” I’ve been through 2 sets and know others that have been through multiple new sets of limbs so clearly they’ve not made a change and probally won’t be making a change until 2025. When I spoke to them direct last week about my new limbs I was specifically told the replacement limbs are the exact same limb zero changes. We had a good chuckle about how every dealer claims they have some “inside info” and have it figured out lol Good on them for making a statement though.
Awesome to see Mathews standing behind their product! I hope it is fair for everyone including the dealers who have to spend shop time swapping out the limbs.
Not only is the lift amazing but Mathews has stood by me enough to buy a second lift after giving my backup bow to my nephew. These bows and the company are second to none.
I had a Mathews ZMax that was left outside in a bow case in July. The limbs were trash after that. Mathews sent Limbs , strings, and cables at no charge. The bow was 12 years old when that happened. I had a mishap with a poundage scale on my LIFT after 1 week of owning it. Demolished the cams , yolks, strings, and cables. Mathews replaced everything at no charge. After that I have shot at least 15,000 arrows through it. I started hearing about the limbs on the LIFT. Checked mine out… they were splintered. Took it to my bow shop. He had the new limbs in 2 days. I have owned ONLY MATHEWS since that z max. On my 4th Mathews now. I will forever be a Mathews owner. Mathews makes nothing but good products. There are other VERY Good bows out there, but I am not sure if the bow companies are comparable to Mathews.
It's a big deal that Mathews took this on the way they did. A company can be good for a long time but when things go wrong, that's when you find out their true commitment and what they really think about their customers. This is a True American company who live what they love. Thanks Podium. You guys are a blast to watch and learn from.
I needed this from Mathews. This is my first Mathews bow, wanted to try something new, wasn't sure i would go back. Even though I have several thousands rounds through it (lift 33) and no issues, it still felt unsetting. Honestly, now after this, I would buy another one 100%. Just knowing the company will take risk shows me they do in fact care and I guess that is all i needed to see. Cheers
Only time will tell. Still no one has said why they failed. That's what I would like to know. Was it a bad lamination, bad material, bad technical data or bad design? I don't really care which one it is, I just would like to know. Them supporting the lift limbs in the secondary market, is another only time will tell. How long that will go.
Thanks Josh! Honesty, integrity & standing behind the product. It’s what I want from a bow manufacturer & and archery shop. Thanks for the update & information. 👊
I have had multiple bows over the years and every manufacturer has something happen on a particular bow they made and ultimately stand behind the customer and their dealers. Kudos to Mathew’s on doing this and fixing the problem asap before hunting season
I was surprised that they weren't a full lifetime warranty before this incident. Something that didn't have to be done, but was. Good on you Mathews for putting the customer first. Looking at getting my first compound next year, and will seriously consider a Mathews for this reason alone.
Nice share! Nice gesture by Mathews. This will greatly benefit those who like to update their bows every few years, and those who like to save some money by buying a slightly used bow. This is a win/win for everyone! It's nice to see a company owe up to a slight problem & address it in the best way possible. If we could just get our political leaders to do the same, the world might be a better place! That, however, might be a stretch & wishful thinking! Thanks for sharing the info!
I shoot a Mathews V3. So, I haven't seen any limb issues with mine. That being said, I worked aircraft maintenance for almost 40 years and when we have a repetitive issue, our engineer finds the root cause and retrofits every aircraft with the fix. That's the only safe way to go because life's are at stake. Bows is a weapon, and because of that Mathews needs to replace all of them that are out there. I don't wait until an aircraft crashes to fix design issues, maybe Mathews needs to do the same. Replace all and then no more problem. Still love my V3.
I agree with you, Mathew should put out a recall and replace all the faulty limbs, that would be the safest thing to do and eliminate concerns that owners have with hunting with the faulty limbs.
Josh, Mahalos for the transparency! We all appreciate it regardless if we own a Mathews or not. What you do for the archery community is second to none. 🏹🎯🤙🏽 And for Mathews! Mahalos for raising the bar and standing behind your product(s). 🤙🏽
Honestly this makes me so happy. I bought a second hand lift from an older gentleman who just couldn’t handle the draw cycle. He bought it and shot it a few times. I was so upset when I heard about this issue and that I wouldn’t be covered. What an upstanding response from Mathews
This kind of product support is rock solid. Started to worry a little reading more about limb issue, just got my lift in April.. thanks for sharing that letter, very relieved now.
I had to decide between a Lift or a Alfa X and the deciding factor for me was the Hoyt was a beefier build especially in the limb area! Very happy to hear Mathew lift owners will get excellent support! I will remember this for future purchases.
I love my Mathews Lift 33 I wouldn't shoot any other bow the I bought my bow 3 weeks ago and I've got at least 600 plus arrows through it and I'm very impressed with it
Thanks for the video. I had to return my lift on three different occasions for splintering limbs. Finally they replaced the limb pockets and no issues so far a month in. Just wanted to share my experiences
I own a lift 29.5 I’m not bullshitting when I tell you my first set of limbs split a tac big sky I got them replaced all of them too and bottom bow was 4 weeks old I shot it 3 weeks and the tops split again Mathew’s has been absolutely top notch stand up with warranty and this time replaced the entire bow but I have had multiple limb failures
Thanks for the update. I bought my lift about a month ago and as soon as I started reading all the limb issues I almost immediately regretted my purchase. I’m glad they are extending their warranty like they are. I’d be pissed not being able to sell a bow within the next few years because of a limb issue. Thanks again for the update!!! By the way, I absolutely love my new Lift. It fit me better than the RX-8 and a few others I shot at the shop.
Thank you for your channel and all the great content! The very first video I watched of yours was the bow review where you were blindfolded and shooting a glove. It made me soooo mad cause the bow I really wanted you gave a horrible review. (You can probably guess which one.) My heart was set on it. After your review and some others, I went with a PSE Mach 34 80 pounds from my local archery shop. I absolutely love it and am thankful I caught your channel before I bought a new bow. You also helped me with some tips and tricks on fletching arrows that helped my accuracy. Keep up the good work, and I look forward to more of your videos!
Thanks for sharing that, I love my lift 33 and I was seriously concerned about all the comments out there. I was put at ease by your podcast episode with Tim but this puts it to bed for me, thank you for talking me off the ledge!!!
I own a 33 and sold a 29.5. I never had issues with my 29.5, but also didn’t have many arrows through it before selling either. I have gone through 2 sets of limbs with my 33, both on the lower limbs. I watched the podcast with Tim and yourself and the only thing I disagreed with you on was the amount of shots it takes for this issue to show itself. I got my second set of limbs right before CO TAC and was able to shoot 5 courses and all three days at the practice range and then came home and shot a local course. So I had roughly 300+ arrows through these limbs before they splintered. Not the 50+ you mentioned on the podcast. Other than that, I love this bow. It feels rock solid and stable and looking forward to getting in the woods with it this fall and winter!
my experience with Matthews: if you have a longer draw length AND shoot a higher poundage (DL and Lbs results in higher energy stored in the limbs), AND shoot a lot (not just the occasional hunting trip) of arrows: there is a good chance that the limbs will splinter after approx. 6000 shots. And while - I'm on my 3 set of limbs now - Matthew is honouring their warranty, it is a PITA till they arrive at the dealer.
I shot " years ago ' a jennings with thin limbs ,,, it shot great in good weather ,, but in very cold ,, 10 below and colder ,,, my group went from two inches at 20yds to 10 '' ,,, as soon as I saw the lift ,, I thought no no not a good idea ,, and well ,, I stuck with a solid limb ,, now that was years ago ,,, just to let you know ,,, I have been a Mathews fan every since ,,, Thank you for sharing this info ,,, MFJJ,,, you do a good job ,,,keep it up ,,,,,,
Very well spoken mate I'm a Mathews owner v3 to phase now to lift and my phase 4 had limb issues and my lift but Mathews was quick to dispatch limbs for both and now no issues keep it up
Was working for a polaris dealer, new sled came out! Month and a half after many engines were blowing up! So we ordered new pistons that they had plenty in stock. Checked everything re builted the engine and same issue hapenning again until they when out of pistons stock at the company! The problem was the piston manufacturing ! So until they could get new pistons made back in stock, it was a long time! Dont really like mathews produc and pricing. But the move they did is top-notch for their dealers and customers ! Awsome job to mfjj and tim for the coverage of that issue. That suprise vid from mfjj with the letter is pretty much a statement that he is not biased ! Thanks for what you are doing for the archery community! ✌️🤟👌👍🎯♥️🇨🇦
I commented on your last video about the issue/risk to second hand buyers, them not being warrantied and it not being worth th risk/cost. However, great news and good to hear that the warranty can be passed down. This is the kind of a response I would expect from a company (but doesn’t happen normally). My fears are now alleviated! Impressed with Matthews response!!
Mathews customer service is the best. I ordered my lift 29.5 and picked it up Aug 12th and splintered limb by the 14th. I hope they really have it resolved. Thank you to Mathews for taking my call and answering my questions.
Not sure I understand what is going on. It seems the issue has been identified but the retailers are still selling them with the bad limbs? Do they know which batch or are they waiting for the problem to occur before fixing it. I would have thought that they would recall all impacted bows and prevent any more the problems limbs from getting to the customer. What am I missing?
Thank you so much for posting this. I’m going Monday to purchase a new bow this year and I really like the lift. I was pretty much going to take it out of my selection base until this video. I’m so happy I can add it back to the line up
I still have my first Matthews, the 3-D Hunter, one of the first productions. And I own a lift haven’t had any issues with either one of those bows. Don’t expect to have any issues. However sometimes there is an issue with company. It will be taken care of thank you Josh For your honest feedback. God bless and keep on keeping on.
Other manufacturers need to pay attention, Mathews have taken ownership of a problem and have done everything possible to reassure not just the original buyer but anyone who owns one of these bows for years to come. By the time Hoyt changed the #2 cam on the Hyperedge it was too late, the bow's rep was in the toilet. Nothing at all done for owners of the earlier version. Elite knew there was a problem with serving wear on the slider on the 2020 Rezult, again, nothing done about it. Owners were advised to reserve the string and replace the slider at their own cost. I've owned both of these, still have them and they're great bows but the support from the companies sucks.
Drove out west from Michigan this week. Wanted to stop to check out your shop but went thru Spokane on Monday. Checked your hours and said you were closed. My luck I had to be going thru that day. Was bummed. Love the channel.
Ordered a quiver from Podium and it was missing some hardware. 3 unanswered emails and 2 unreturned voicemails and no one picks up the phone there. What gives??
Glad they figured it out. That was a real stand-up move to send out that letter extending the limb warranty to second-generation owners. I don't personally own a Mathews bow, but their bows are solid, I was so impressed by what they did with the Lift this year.
Very classy. I knew I went with Mathews for a reason. I’ve been burned by other companies and their “warranty”. This really instills confidence in a company and their product.
Bought the lift 33 about 3 weeks ago. Love it. I tried it next to the 29.5 and definitely liked the increased ATA. First I’ve heard of a problem with the limbs but I’m really happy to hear even if something does happen with my limbs I’m mega covered. Cheers Mathew’s.
Really appreciate the candid honesty. Some of us value personal experience and facts from one of the largest dealers west of the Mississippi over internet rumors from the keyboard warriors.
I’m not surprised by Mathew’s response to fix this problem. I bought my first Mathew’s bow around 1997 and the limbs folded due to leaving it in my truck during the hot summer and they sent another set of limbs no questions asked.
I have owned two Mathews (current is V3X 33 - like it!), and I had issues with my Reezen 6.5 and no questions they stood behind their product and replaced parts even when it was my fault. They, I think, by far have the best warranty and support the user beyond whats expected. To extend to second hand owners is BIG. Kudos to Mathews.
That is HUGE! Kudos to Mathews. To put it into perspective, there is a truck manufacturer, that as been building faulty transmissions, and using faulty systems in their vehicles, and they have known for years. Class action lawsuits that they have lost and lied in the proceedings of having a fix in so many years, never came to fruition. They basically even have the dealerships lying about it. Now they are under another class action lawsuit. They are not covering are fixing anything (LOL). So Mathews stepped up and stepped out there! .. Thank you for sharing. Keep doing exactly what you do.....Everything isn't for everyone, and in today's new internet access/keyboard everyone knows better world, someone is not going to agree. You guys are transparent, honest opinions and have admitted when you were wrong. What more could you ask for in a content creator that you watch for info on something you're into or looking to get into. Keep pushing my man.
I was considering buying a Lift, until my dealer said matthews will NOT warranty your limbs if the rubber wears out between the limbs. Is this true? They say rubber parts on a bow aren't covered under warranty... I figured I'd give it another 3 years to see how the rubber between the limbs holds up. It is rubber, and rubber wears out, it's just a matter of time.
This is why I own a Mathews, I purchased my first Mathews in 1996 with the Feather Max and have never owned another companies compound bow since. They make a great product and they aren't afraid to stand behind that product. #ProudMathewsOwner
I think what some people Might take issue with is that you said there wasn’t an issue, the defects were not out side the normal percentages. Going by what Mathews has put out, there was an issue which they have addresses it. I realise you can’t be seen to be knocking Mathews as you sell their product but honesty goes a long way.
He thinks he’s got “insider” info like every other dealer lol the engineers don’t let any detailed info out to these reps or dealers in times like this which is why they don’t know what the “fix” is. Mathews directly told me replacement limbs were not changed in any regard same limbs as what came on the bows in November when released. How many times have you heard “my rep told me!” Only to be completely false lol that’s 98 percent of the time.
Wow. That kind of thing just never happens, ever. Mathews is REAL for this. This bow might be the highest selling bow of all time once they include secondary sales.
Mathews is the absolute best, especially at taking care of the customer. F'ing amazing. And Thanks MFJJ for coming out and not being afraid to talk about this unlike a bunch of other flamers out there.
That’s the right way to remedy this issue. I’m sure that warranty doesn’t cover the cost for swapping out the limbs/resetting up the bow, but it’s definitely the right approach from Matt and Mathew’s. 👍
Amazing belief in their product. Gotta love Mathews for taking this approach. Particularly since the few that have had issues have come up quickly. This is predominantly showing their confidence in their work in my opinion.
I remember when Mathews introduced quad limb technology, and everybody said the rubber gaskets would fail, and nobody said the narrower limbs would crack.
Phewwww literally got my lift last week. Didn’t hear anything about the limb issues till after it came. After reading more into it I realized it wasn’t that big of a deal. Really glad to know matthews is on top of it
Great job to Mathews for responding so well! Then to stand by the bow for the second owner is awesome. Not sure if I am hearing what specifically was the issue in their troubles. Not just a generic answer. Like if an engineer looked at it, what would the engineer say was the specific cause of the limb issue. I would want to know that before getting one. For me, despite Mathews being a really good company and even standing behind their product, should I purchase a Lift, I would want to get one fresh, after the remedy has taken place. I would want one with a serial # that was post fixing the problem. Like ordering a custom one just for me, from scratch. Like ordering one today, and getting it in October or whatever. I just would not want to take a chance on getting one from the batch that was bad. Even if they would fix it.
This is a good move. The words I wanted to hear was there was a fix. I currently have a lift waiting for new limbs and I only shot the bow for 6 weeks. I did not want to keep replacing limbs with the same old defective product. There are people who have new sets of limbs installed, sets, not just one. Those limbs failed almost immediately. Like the channel.
Yea you’ll be getting the same limbs nothing has been “fixed” with the replacement limbs. Too many repeat faulty limbs to even try to claim that. When I spoke to them directly last week they told me the replacement limbs were no different whatsoever
In a world full of greed and corruption, to see honesty, accountability, and making it right is great thing. Good job mathews and you as well josh 🤘👍
Haha...Mathews is the very definition of greed!
Making dealers pay like 30k or more up front just to sell their product...ok.
@@bearhug72
30K is a very small amount to carry a top tier pro shop only bow line.
Your kinda slow huh?
@@jesushchrist2164 “you’re” kinda slow 😂
I don't shoot Mathews products, so I obviously don't own a Lift bow. However, kudos to Mathews for going above and beyond to stand behind their product, and kudos to MFJJ for the way this issue was presented and how this video was produced.
Hoyt guy here. Respect to Mathews! Way to stand behind your product!
Why do bow hunters say the brand they shoot as if they are your pronouns 😂 -Mathews guy
@@Huntfishtrap2121 fair question 😂😂😂😂
Truck, gun, tech people apple/samsung, atv, snowmobile, motorcycle. it's human nature?
That’s how it should be. I don’t own a Mathew’s. But it sets the bar to how these companies should act. Well done Mathew’s
Just got my new limbs on Tuesday. Mathews is definitely a stand up company for owning up and catching this. Wish it was sooner but hey there’s hiccups with every company. Glad you posted this and straightforward with it. With all that said, definitely my favorite bow from Mathews yet. The most accurate bow I’ve shot and without a doubt ready to get after it this season despite the small hiccup, I believe this is a reason why you should put ur trust into Mathews.
Put your trust into Mathews because they’re scrambling to fix a major issue with their product lol
Haha...the #1 bow company screwed up and let this slip thru their fingers but yeah...trust them because they are doing massive damage control.
@@bearhug72all the top vehicle brands have the same issue but I bet you still drive one.
@@bearhug72 What else can they do?
I was a victim of the limb issue after only having the bow for a couple weeks. I was fuming with Mathews. However, my bow was back in my hand in less than a week with all new limbs. And then they release that statement owning up to it and standing behind the product. They will have my business for life.
Dont stay loyal for life--stay loyal to the current leadership. Then when leadership changes, be skeptical again.
I stand by companies that stand behind their products. Shit happens sometimes, but how you handle it says a lot.
Spoken like a true fan boy...if that was PSE or Bear or some other company, people would call their bows junk
@@bearhug72not everyone who prefers a certain brand of something means they’re a fan boy. The sentiment of appreciating how a company or person handles mistakes, stands behind their work, and makes things right is very common and not exclusive to “fan boys” or Mathews or archery. You gotta learn to think man. I hope this helped
Now the Lift may become the highest valued second hand bow ever.
You're not even kidding. I'm thankful the Lord allowed me to pick a lift up. It's truly a great bow and first watching JJ and Tim and the Pcast, I truly knew if anything were to come up with the bow, Mathews would stand behind their bow for the lifetime of it. That was enough assurance from JJ who is a very reputable, NO BS kind of dude. He catches flack, but when you know how much he does...it is going to ruffle other feathers in the industry. God bless you guys.
i absolutely love mine haven’t had any issues with it and can’t wait to take it hunting this season
Exactly this. There are other great bow manufactures out there but where can you find another company who isn’t owned by an investment group that will stand by their product like this. I love my LIFT.
This is a very accurate statement. I have a Lift, and was...concerned. However I have a great dealer I work with and, looks like Mathews stepped up and OWNED the issue
Yep
I read that exactly letter today when I got to the shop here in Milwaukee. It gave me goosebumps as I read it. Knowing that nobody else has ever done that before and knowing how strongly they really do stand behind their product. Good on you Mathews!
Nobody has done that before....maybe because companies caught their f*ck up before the bows left the factory.
There is ZERO excuse for Mathews to have missed this issue...now their scrambling to cover their butts
Elite for one had a lifetime transferable warranty up until 2018 on every bow they made. I can't recall but I know a couple other bow companies had a transferable warranty as well. So your statement of nobody else ever before is not true.
Man I'm not a Matthews owner but I tell you what, this makes me a believer. Great job Matthews on standing behind their product and customer base!!! Love seeing this!!!
Other companies should take note on the Mathews company and their relationship with costumers. I purchased a Lift 3 months ago and after numerous arrows no problem
99.99% of bows will shoot numerous arrows with no problem
Obsesion have always had a lifetime transferrable warranty on their bows
I have had the 33 since March, no issues. By far my favorite bow to date that I have owned. The platform is very comfortable to me and I find myself more accurate than ever.
same. That 33 is laser.
Thanks for sharing Mfjj. My dealer just ordered my limbs today. I am so happy they discovered the problem. The Lift is my all time favorite bow and I was heartbroken thinking I would not be able to shoot it. Mathews is a great company.
I’ve been shooting the lift since last march! I shoot 80lbs with a 30 inch draw! Since last march I have gone through 4 sets of limbs!! And I personally watched my dealer replace all the limbs that Mathew’s sent to him each time! On my fourth set of limbs Mathew’s gave me a brand new bow and wanted my bow to take back to the factory to do testing!! This is something Mathew’s very rarely does!! So yes this has been a bit of a nightmare for me, but will say Mathew’s has been extremely awesome to work with!! Each time within a couple days I would have a new set of limbs!! The way in which they handled this gives me complete confidence in them!!!
That’s pretty awesome to hear. I know when my first one went, not all the limbs were replaced. After a different one went more recently, all the limbs were replaced. Hearing this definitely boosts my confidence they have the issue figured out. Thanks for putting this out there MFJJ!
It's great that they are finally admitting it. I have heard several dealers denying that there was an OEM issue for months and blaming it on user error. This doesnt change the fact that some people dont shoot there bows enough during the off season, and may end up finding a crack in the middle of hunting season. Then not have a bow for a week or 2 during season. If they really want to step up then they should be sending some limbs for dealers to keep in stock so they get the customer back up ASAP.
I’m not a fan of Mathew’s but the fact they are willing to go this far to do right by customers and dealers is impressive to me. Pretty awesome to see things like that still.
I went through 3 sets of limbs in the first 2 months of owning my Lift 33. I was so relieved to get a full refund from the bow shop. It was a nightmare experience and that letter from Mathews could never entice me to buy another one. I am thankful that Mathews has finally addressed the elephant in the room for those that still have a Lift.
Great video and thanks for sharing the communication from Mathew’s. I shoot a lift and no problems!!! I just passed down my Outback to my son after Mathew’s replaced the limbs this past May under warranty!! I bought that bow new 19 years ago. Amazing company! It does not surprise me that are standing by the lift!!!
This is a good move. The words I wanted to hear was there was a fix. I currently have a lift waiting for new limbs and I only shot the bow for 6 weeks.
I did not want to keep replacing limbs with the same old defective product.
With how hot the bow has been im not surprised with the issues. Atleast they're standing by their product and trying to fix it. Ive had the Lift for around 9 months and havent had any issue regarding the limbs or anything. Its been a massive upgrade from my hoyt alphamax 32 and i plan on using it for a long time. Really nice to know mathews will warranty if anything happens.
Just purchased a 33” Lift. Thanks for a very informative channel.
So they gave out the warranty that should be given out from day one like many other companies with transferable warranties? Lol broke 2 lift limbs myself
They clearly havnt told you or anyone else what the “fix” is nor are they sending new limbs that are “fixed” I’ve been through 2 sets and know others that have been through multiple new sets of limbs so clearly they’ve not made a change and probally won’t be making a change until 2025.
When I spoke to them direct last week about my new limbs I was specifically told the replacement limbs are the exact same limb zero changes.
We had a good chuckle about how every dealer claims they have some “inside info” and have it figured out lol
Good on them for making a statement though.
Awesome to see Mathews standing behind their product! I hope it is fair for everyone including the dealers who have to spend shop time swapping out the limbs.
Not only is the lift amazing but Mathews has stood by me enough to buy a second lift after giving my backup bow to my nephew. These bows and the company are second to none.
I had a Mathews ZMax that was left outside in a bow case in July. The limbs were trash after that. Mathews sent Limbs , strings, and cables at no charge. The bow was 12 years old when that happened. I had a mishap with a poundage scale on my LIFT after 1 week of owning it. Demolished the cams , yolks, strings, and cables. Mathews replaced everything at no charge. After that I have shot at least 15,000 arrows through it. I started hearing about the limbs on the LIFT. Checked mine out… they were splintered. Took it to my bow shop. He had the new limbs in 2 days.
I have owned ONLY MATHEWS since that z max. On my 4th Mathews now. I will forever be a Mathews owner. Mathews makes nothing but good products. There are other VERY Good bows out there, but I am not sure if the bow companies are comparable to Mathews.
WoW...does Matt M. know you are behind him with your nose up there??
@@bearhug72Man,you definitely have a psychological problem with Mathews! You should seek help!😏
@@bearhug72 you salty cause your trash bow isnt backed like this
Doesn't surprise me at all. Matt is a stand-up guy, and Mathews has always been a great company.
It's a big deal that Mathews took this on the way they did. A company can be good for a long time but when things go wrong, that's when you find out their true commitment and what they really think about their customers. This is a True American company who live what they love. Thanks Podium. You guys are a blast to watch and learn from.
I needed this from Mathews. This is my first Mathews bow, wanted to try something new, wasn't sure i would go back. Even though I have several thousands rounds through it (lift 33) and no issues, it still felt unsetting. Honestly, now after this, I would buy another one 100%. Just knowing the company will take risk shows me they do in fact care and I guess that is all i needed to see. Cheers
Thanks MFJJ. Good job Mathews.
Your integrity is one of the many reasons why you’re so heavily followed and trusted. Thank you🙏🏼💯
Agreed completely.
LOL...that's funny
@@bearhug72
Are you needing some attention princess?
As a second-hand Lift owner I’m glad to hear this. I wouldn’t call it going above and beyond but it’s for sure the appropriate response.
Only time will tell.
Still no one has said why they failed. That's what I would like to know.
Was it a bad lamination, bad material, bad technical data or bad design?
I don't really care which one it is, I just would like to know. Them supporting the lift limbs in the secondary market, is another only time will tell. How long that will go.
Thanks for the full transparency... we appreciate it greatly.
Thanks Josh! Honesty, integrity & standing behind the product. It’s what I want from a bow manufacturer & and archery shop. Thanks for the update & information. 👊
I have had multiple bows over the years and every manufacturer has something happen on a particular bow they made and ultimately stand behind the customer and their dealers. Kudos to Mathew’s on doing this and fixing the problem asap before hunting season
I was surprised that they weren't a full lifetime warranty before this incident. Something that didn't have to be done, but was. Good on you Mathews for putting the customer first. Looking at getting my first compound next year, and will seriously consider a Mathews for this reason alone.
Nice share! Nice gesture by Mathews. This will greatly benefit those who like to update their bows every few years, and those who like to save some money by buying a slightly used bow. This is a win/win for everyone! It's nice to see a company owe up to a slight problem & address it in the best way possible. If we could just get our political leaders to do the same, the world might be a better place! That, however, might be a stretch & wishful thinking! Thanks for sharing the info!
Just had a limb crack on my Lift 33. 4 days before I leave for an elk hunt. Mathew’s is next day air new limbs. Hopefully everything works out. 😳
I shoot a Mathews V3. So, I haven't seen any limb issues with mine. That being said, I worked aircraft maintenance for almost 40 years and when we have a repetitive issue, our engineer finds the root cause and retrofits every aircraft with the fix. That's the only safe way to go because life's are at stake. Bows is a weapon, and because of that Mathews needs to replace all of them that are out there. I don't wait until an aircraft crashes to fix design issues, maybe Mathews needs to do the same. Replace all and then no more problem. Still love my V3.
I agree with you, Mathew should put out a recall and replace all the faulty limbs, that would be the safest thing to do and eliminate concerns that owners have with hunting with the faulty limbs.
Josh, Mahalos for the transparency! We all appreciate it regardless if we own a Mathews or not. What you do for the archery community is second to none. 🏹🎯🤙🏽
And for Mathews! Mahalos for raising the bar and standing behind your product(s). 🤙🏽
Honestly this makes me so happy. I bought a second hand lift from an older gentleman who just couldn’t handle the draw cycle. He bought it and shot it a few times. I was so upset when I heard about this issue and that I wouldn’t be covered. What an upstanding response from Mathews
This kind of product support is rock solid. Started to worry a little reading more about limb issue, just got my lift in April.. thanks for sharing that letter, very relieved now.
Stand up move love Mathews bows
Should never have happened
@@bearhug72 yeah but it did and they seem to be taking care of it
I had to decide between a Lift or a Alfa X and the deciding factor for me was the Hoyt was a beefier build especially in the limb area! Very happy to hear Mathew lift owners will get excellent support! I will remember this for future purchases.
I love my Mathews Lift 33 I wouldn't shoot any other bow the I bought my bow 3 weeks ago and I've got at least 600 plus arrows through it and I'm very impressed with it
Thanks for the video. I had to return my lift on three different occasions for splintering limbs. Finally they replaced the limb pockets and no issues so far a month in. Just wanted to share my experiences
I own a lift 29.5 I’m not bullshitting when I tell you my first set of limbs split a tac big sky I got them replaced all of them too and bottom bow was 4 weeks old I shot it 3 weeks and the tops split again Mathew’s has been absolutely top notch stand up with warranty and this time replaced the entire bow but I have had multiple limb failures
Thanks for the update. I bought my lift about a month ago and as soon as I started reading all the limb issues I almost immediately regretted my purchase. I’m glad they are extending their warranty like they are. I’d be pissed not being able to sell a bow within the next few years because of a limb issue.
Thanks again for the update!!!
By the way, I absolutely love my new Lift. It fit me better than the RX-8 and a few others I shot at the shop.
Mathews is a top notch company for what they did and do! Well done Matt McPherson!
Goes to show you the lengths a company will go to to back their product and the customers they value.
...just not value the customer enough to not let this happen
🤨🤨🤨🤨
That's why Mathews customer service is second to none.
Thank you for your channel and all the great content! The very first video I watched of yours was the bow review where you were blindfolded and shooting a glove. It made me soooo mad cause the bow I really wanted you gave a horrible review. (You can probably guess which one.) My heart was set on it. After your review and some others, I went with a PSE Mach 34 80 pounds from my local archery shop. I absolutely love it and am thankful I caught your channel before I bought a new bow. You also helped me with some tips and tricks on fletching arrows that helped my accuracy. Keep up the good work, and I look forward to more of your videos!
Love my Lift. Love that customer support. Speaks of their confidence in the product. Also helps the second hand market values!
Thanks for sharing that, I love my lift 33 and I was seriously concerned about all the comments out there. I was put at ease by your podcast episode with Tim but this puts it to bed for me, thank you for talking me off the ledge!!!
I own a 33 and sold a 29.5. I never had issues with my 29.5, but also didn’t have many arrows through it before selling either. I have gone through 2 sets of limbs with my 33, both on the lower limbs. I watched the podcast with Tim and yourself and the only thing I disagreed with you on was the amount of shots it takes for this issue to show itself. I got my second set of limbs right before CO TAC and was able to shoot 5 courses and all three days at the practice range and then came home and shot a local course. So I had roughly 300+ arrows through these limbs before they splintered. Not the 50+ you mentioned on the podcast. Other than that, I love this bow. It feels rock solid and stable and looking forward to getting in the woods with it this fall and winter!
my experience with Matthews: if you have a longer draw length AND shoot a higher poundage (DL and Lbs results in higher energy stored in the limbs), AND shoot a lot (not just the occasional hunting trip) of arrows: there is a good chance that the limbs will splinter after approx. 6000 shots. And while - I'm on my 3 set of limbs now - Matthew is honouring their warranty, it is a PITA till they arrive at the dealer.
I shot " years ago ' a jennings with thin limbs ,,, it shot great in good weather ,, but in very cold ,, 10 below and colder ,,, my group went from two inches at 20yds to 10 '' ,,, as soon as I saw the lift ,, I thought no no not a good idea ,, and well ,, I stuck with a solid limb ,, now that was years ago ,,, just to let you know ,,, I have been a Mathews fan every since ,,, Thank you for sharing this info ,,, MFJJ,,, you do a good job ,,,keep it up ,,,,,,
Very well spoken mate I'm a Mathews owner v3 to phase now to lift and my phase 4 had limb issues and my lift but Mathews was quick to dispatch limbs for both and now no issues keep it up
Matt McPherson and his team stand strong for their customers and products, well done in leading with integrity!
No integrity in the limbs though
Regardless of your personal feelings about mohawks or whatnot, you have to respect Podium’s hustle. Thanks for some more info!
Was working for a polaris dealer, new sled came out! Month and a half after many engines were blowing up! So we ordered new pistons that they had plenty in stock. Checked everything re builted the engine and same issue hapenning again until they when out of pistons stock at the company! The problem was the piston manufacturing ! So until they could get new pistons made back in stock, it was a long time! Dont really like mathews produc and pricing. But the move they did is top-notch for their dealers and customers ! Awsome job to mfjj and tim for the coverage of that issue. That suprise vid from mfjj with the letter is pretty much a statement that he is not biased ! Thanks for what you are doing for the archery community! ✌️🤟👌👍🎯♥️🇨🇦
Dude...ease up on the drugs
@bradmoulton138 don't skip your meds, dude! 😵💫
Well said MFJJ and well done Mathews!!.. I also shoot the 33" lift, 55lb bottomland...no problems here....🎯
Yay...lol
I commented on your last video about the issue/risk to second hand buyers, them not being warrantied and it not being worth th risk/cost.
However, great news and good to hear that the warranty can be passed down. This is the kind of a response I would expect from a company (but doesn’t happen normally). My fears are now alleviated!
Impressed with Matthews response!!
Mathews customer service is the best. I ordered my lift 29.5 and picked it up Aug 12th and splintered limb by the 14th. I hope they really have it resolved. Thank you to Mathews for taking my call and answering my questions.
Not sure I understand what is going on. It seems the issue has been identified but the retailers are still selling them with the bad limbs? Do they know which batch or are they waiting for the problem to occur before fixing it. I would have thought that they would recall all impacted bows and prevent any more the problems limbs from getting to the customer. What am I missing?
Thanx for the Intel! I just bought one!
That is an incredible response by Matthew’s. Absolutely awesome.
Thank you so much for posting this. I’m going Monday to purchase a new bow this year and I really like the lift. I was pretty much going to take it out of my selection base until this video. I’m so happy I can add it back to the line up
I still have my first Matthews, the 3-D Hunter, one of the first productions. And I own a lift haven’t had any issues with either one of those bows. Don’t expect to have any issues. However sometimes there is an issue with company. It will be taken care of thank you Josh For your honest feedback. God bless and keep on keeping on.
Other manufacturers need to pay attention, Mathews have taken ownership of a problem and have done everything possible to reassure not just the original buyer but anyone who owns one of these bows for years to come. By the time Hoyt changed the #2 cam on the Hyperedge it was too late, the bow's rep was in the toilet. Nothing at all done for owners of the earlier version. Elite knew there was a problem with serving wear on the slider on the 2020 Rezult, again, nothing done about it. Owners were advised to reserve the string and replace the slider at their own cost. I've owned both of these, still have them and they're great bows but the support from the companies sucks.
Great company going above and beyond
Drove out west from Michigan this week. Wanted to stop to check out your shop but went thru Spokane on Monday. Checked your hours and said you were closed. My luck I had to be going thru that day. Was bummed. Love the channel.
Ordered a quiver from Podium and it was missing some hardware. 3 unanswered emails and 2 unreturned voicemails and no one picks up the phone there. What gives??
That's a really stand up thing that Mathews has done
I've always thought their customer service was 1 of the best. In my opinion.
Love your straight forward opinion and approach to EVERYTHING archery.
Well done Mathews. I've had my Lift 29.5 for 7 months. Zero issues. Love this bow!
Glad they figured it out. That was a real stand-up move to send out that letter extending the limb warranty to second-generation owners. I don't personally own a Mathews bow, but their bows are solid, I was so impressed by what they did with the Lift this year.
Very classy. I knew I went with Mathews for a reason. I’ve been burned by other companies and their “warranty”. This really instills confidence in a company and their product.
Bought the lift 33 about 3 weeks ago. Love it. I tried it next to the 29.5 and definitely liked the increased ATA. First I’ve heard of a problem with the limbs but I’m really happy to hear even if something does happen with my limbs I’m mega covered. Cheers Mathew’s.
Really appreciate the candid honesty. Some of us value personal experience and facts from one of the largest dealers west of the Mississippi over internet rumors from the keyboard warriors.
I’m not surprised by Mathew’s response to fix this problem. I bought my first Mathew’s bow around 1997 and the limbs folded due to leaving it in my truck during the hot summer and they sent another set of limbs no questions asked.
I have owned two Mathews (current is V3X 33 - like it!), and I had issues with my Reezen 6.5 and no questions they stood behind their product and replaced parts even when it was my fault. They, I think, by far have the best warranty and support the user beyond whats expected. To extend to second hand owners is BIG. Kudos to Mathews.
That is HUGE! Kudos to Mathews. To put it into perspective, there is a truck manufacturer, that as been building faulty transmissions, and using faulty systems in their vehicles, and they have known for years. Class action lawsuits that they have lost and lied in the proceedings of having a fix in so many years, never came to fruition. They basically even have the dealerships lying about it. Now they are under another class action lawsuit. They are not covering are fixing anything (LOL). So Mathews stepped up and stepped out there! .. Thank you for sharing. Keep doing exactly what you do.....Everything isn't for everyone, and in today's new internet access/keyboard everyone knows better world, someone is not going to agree. You guys are transparent, honest opinions and have admitted when you were wrong. What more could you ask for in a content creator that you watch for info on something you're into or looking to get into. Keep pushing my man.
It’s good that Mathews owned it. The biggest concern was guys getting stuck with a bow that the resale value would tank. This is a W for Mathews.
I shoot a Bear Archery bow but i'm glad to see Mathews standing behind their bow.
Same here I have shot Bear bows for over 45 years,never had any problems
Support Veterans too. The whole country says they do. I'm still trying to figure out how.
I was considering buying a Lift, until my dealer said matthews will NOT warranty your limbs if the rubber wears out between the limbs. Is this true? They say rubber parts on a bow aren't covered under warranty... I figured I'd give it another 3 years to see how the rubber between the limbs holds up. It is rubber, and rubber wears out, it's just a matter of time.
This is why I own a Mathews, I purchased my first Mathews in 1996 with the Feather Max and have never owned another companies compound bow since. They make a great product and they aren't afraid to stand behind that product. #ProudMathewsOwner
Talk about damage control… well played mathews… well played.
I think what some people
Might take issue with is that you said there wasn’t an issue, the defects were not out side the normal percentages. Going by what Mathews has put out, there was an issue which they have addresses it. I realise you can’t be seen to be knocking Mathews as you sell their product but honesty goes a long way.
He thinks he’s got “insider” info like every other dealer lol the engineers don’t let any detailed info out to these reps or dealers in times like this which is why they don’t know what the “fix” is.
Mathews directly told me replacement limbs were not changed in any regard same limbs as what came on the bows in November when released.
How many times have you heard “my rep told me!” Only to be completely false lol that’s 98 percent of the time.
Wow. That kind of thing just never happens, ever. Mathews is REAL for this. This bow might be the highest selling bow of all time once they include secondary sales.
Mathews is the absolute best, especially at taking care of the customer. F'ing amazing. And Thanks MFJJ for coming out and not being afraid to talk about this unlike a bunch of other flamers out there.
That’s the right way to remedy this issue. I’m sure that warranty doesn’t cover the cost for swapping out the limbs/resetting up the bow, but it’s definitely the right approach from Matt and Mathew’s. 👍
Amazing belief in their product. Gotta love Mathews for taking this approach. Particularly since the few that have had issues have come up quickly. This is predominantly showing their confidence in their work in my opinion.
I remember when Mathews introduced quad limb technology, and everybody said the rubber gaskets would fail, and nobody said the narrower limbs would crack.
Right.....OOPS!
Phewwww literally got my lift last week. Didn’t hear anything about the limb issues till after it came. After reading more into it I realized it wasn’t that big of a deal. Really glad to know matthews is on top of it
That is on your dealer for not informing you of the issue that's been going on for quite a while
Great job to Mathews for responding so well! Then to stand by the bow for the second owner is awesome. Not sure if I am hearing what specifically was the issue in their troubles. Not just a generic answer. Like if an engineer looked at it, what would the engineer say was the specific cause of the limb issue. I would want to know that before getting one. For me, despite Mathews being a really good company and even standing behind their product, should I purchase a Lift, I would want to get one fresh, after the remedy has taken place. I would want one with a serial # that was post fixing the problem. Like ordering a custom one just for me, from scratch. Like ordering one today, and getting it in October or whatever. I just would not want to take a chance on getting one from the batch that was bad. Even if they would fix it.
Never to dull Mfjj,
Other companies do it to...Mathews isn't special
Thank you for being honest and transparent
This is a good move. The words I wanted to hear was there was a fix. I currently have a lift waiting for new limbs and I only shot the bow for 6 weeks.
I did not want to keep replacing limbs with the same old defective product.
There are people who have new sets of limbs installed, sets, not just one. Those limbs failed almost immediately.
Like the channel.
Yea you’ll be getting the same limbs nothing has been “fixed” with the replacement limbs. Too many repeat faulty limbs to even try to claim that. When I spoke to them directly last week they told me the replacement limbs were no different whatsoever
You're getting the same limbs...they didn't go and make better ones, their just sending out the same limbs they've always put on the LIFT
@@bearhug72
How do you know?
@@drewolm bc Mathews has told many people this including myself.
Also bc all of the repeat failures on replacements.
@@jwild5360
Mathews told you personally they didn’t actually come up with a fix other than to just keep using the same limbs?