My Top 5 Complaints Against Customers as a Mechanic | I Don’t Know How To Vlog 002
Вставка
- Опубліковано 13 лют 2022
- My Top 5 Biggest Complaints against customers as a mechanic. If your anything like me, you have a very short fuse when it comes to dealing with the public. In this video I have comprised my all time biggest pet peeves against customers.
Thanks for watching!
🔔 Subscribe & Ring Bell: / @flyingwrenches13
⬇️ Must Have Amazon Tools
1. Pocket Scanner: amzn.to/3wjDaXi
2. Jump Starter: amzn.to/2TKp4B3
3. Pro Level Scan Tool: amzn.to/2SYdhi4
4. 1/4” GP Socket Set: amzn.to/2TDramn
5. 3/8” GP Socket Set: amzn.to/3dUBQDY
6. Extension/Adapter Set: amzn.to/3hXXNmV
7. Rachet Set: amzn.to/3r1EAow
8. GearWrench Set: amzn.to/3hMn432
⬇️Download ForScan For Free | Ford Specific Diag Software ree
1. ForScan Link: forscan.org/home.html
2. Recommended OBD Adapter: amzn.to/3yFLMZJ
⬇️ Gear Used To Make this Video
1. Camera: amzn.to/3jTcRVw
2. B Roll Camera: amzn.to/2VcYq45
3. Microphone: amzn.to/2UrGgeA
4. Tripod: amzn.to/3qTaQdg
5. Lighting: amzn.to/3i0hyu7
6. Editing/Upload: amzn.to/2SXw8dg
7. Gorilla Pod: amzn.to/3yBWe4L
8. My Brain Power - / @flyingwrenches13
⬇️Socials
Facebook: / flyingwrenchesauto
Instagram: / flyingwrenchesauto
TikTok: www.tiktok.com/@flyingwrenchesauto
⬇️Business Inquires: maysondunsford@gmail.com
Disclaimer: Links included in this description may be affiliate links. If you purchase a product or service with the links in this description I may receive a small commission. There will be no additional charges to you. Thank you for supporting my channel so that I can continue to provide you my best quality content for free! - Авто та транспорт
Years ago, I found myself at the muffler shop, where I witnessed an amusing exchange. The gentleman manning the counter took a phone call and incredulously relayed, "So you're telling me that ever since I replaced the muffler that fell off, your shocks squeak?" He speculated that perhaps the squeaking went unnoticed previously due to the absence of the muffler. The comical expression on his face added an extra layer of amusement to the situation.
The alignment on that truck is amazing
Lmao, I was thinking the same thing.
😀 Yeah, Flat Lander's 😂
Lol
As an ex Senor Master tech with ford, You hit the nail on the head with every point. I can relate heavily with the hoarder situations, and the wheel lock keys. I also might add, the customers that keep unsecured , loaded firearms inside there vehicles, can be tricky aswell, and not my favorite vehicles to touch. Thanks for the videos!
Thank you! I have most certainly seen some questionable items in customers cars over the years.
😁
I set my wheel lock out every time, either on the center console or on the dashboard and they'll still comeback and ask for the wheel lock.
There are tons of mechanics who are felons and you put their well being at risk when you leave your gun in a car. If they get pulled over and searched they are screwed. Be a responsible gun owner. Take them out.
I’m a tech in the marine industry and can totally relate, it’s really comical to listen to things the customer says is wrong vs what is actually the problem.
Boat owners are soooo stupid. It's ridiculous.
They are why I want out of the industry.
Mason , thanks from a former Ford tech and service advisor. Some customer vehicles were so nasty, we turned them away but some we did not. Also, your "since you touched my car" comments revealed what some folks try to put over on us. Really enjoy your videos, keep 'em coming!
You seem like a good kid who likes to do quality work. You have a bright future keep it up.
Can totally understand those pet peeves. Mine...when service writers fail to write down a detailed description of the customer's complaint. For example, say the customer comes in and says "my AC works for an hour, then starts blowing warm air".... and the service writer just puts "AC INOP" on the RO. That practice often results in "no problem found", which is frustrating to the customer.
Frustrating to everyone when your not given an accurate description of the concern.
Been there done that, more than once on my F250 and now it's out of warranty and all of a sudden problem found in which that problem existed from the day I drove it off the lot new..
Locking lug nuts: It is a complaint that should be aimed at the service writers-they need to ask every single customer for lug key-both when they call for an appt and when they bring the car in. They have never asked where is the key when I have brought in my car, and if I tell them at writeup time where I put the lug key they ignore me. As a customer with car trouble, last thing we are thinking about.
That’s a good point!
As a retired fleet mechanic, I can tell you we deal with the same things.
On the mess, once had a vehicle come in that I had to get under the dash and into the door panel. The whole thing was loaded with sunflower seed shells. So, I got a brush and swept them into a small box. Upon completion of the job, I dumped it all over the inside of the cab. The operator complained to the Shop Supervisor, I told him what happened. He told the driver clean up your own mess, my guys are not your maids.
💯 agree with this but in the same token there could be a top 5 complaints from customers about mechanics. You sir are truly one of a kind but in my experience plus many other reliable complaints I’m aware of, it seems that most car mechanics are either incompetent or dishonest or both when it comes to diagnosing and fixing car issues.
It’s Hard to find a “good” mechanic causing a lack of trust from consumers. It goes both ways.
Sorry for my own rant. Yep, I work on some nasty stuff. I always tell them next time they're getting charged for cleaning and dealing with the crap. Lately, I've been telling them to wash the outside, especially if I'm doing suspension/brake work. Sucks having dirt caked on everything, falling in your face, getting the shop dirty.
Wheel lug nuts. I've had tire shops not put the wheel lock back in the glove box. Now I have to check to make sure I have it. If you go back later 50/50 chance they'll say they have it or put it back in the glove box.
I hear the "ever since" often. I've gotten to where I now ask them if anything else is wrong and if I find something wrong when pulling it in, I call them and tell them, "Hey, you know this is broke."
People tell me to replace a part and that's all they want me to do. I tell them before hand that I didn't check it and if that's not the issue, they still have to pay to fix the right problem.
I get told all the time, "Hey, since youtube shows it only takes 5 min to do it, shouldn't cost much right?" I reply "Guess you can do it yourself if it's that easy." They normally reply, "I don't want to do it, that's why I brought it to you." I tell them, "I don't work for free just like you don't."
"It's been doing the same thing ever since I picked it up from you, two yrs ago." "So your not going to charge me to fix it, right?"
"The noise is coming from the left rear." Actually coming from front right.
"Hey, my a/c isn't cold now and you just worked on it." "Yeah, I changed your brake pads and didn't touch your a/c."
I've literally had people tell me their a/c was ice cold, I lift the hood and there isn't even a compressor on it, then they ask me what did I do with it.
---One of the biggest things is. "While you're in there."---
It turns a 1hr quote into a 5hr job, then they ask why it's so high when I quoted 1hr.
People also ask me to come to their house and fix it, that it shouldn't cost them as much because I can use their tools and electricity.
I have people every day trying every angle to get something cheaper. I'll give someone a quote and they say they'll drop it off around 5pm(today being a tue). Two weeks later on sat, they drop it off unannounced and ask me if they can have it back by sunday night so they can get to work.
After dealing with these things, nonstop for yrs and yrs, it wears you out and you just get tired of it all.
I've gotten to where I choose what I work on, when I work on it, and how long it sits there. When my son told me he wanted to be a mechanic, I didn't know what to say. I dreaded the fact that it's low pay, people are always trying to get over on you, it's a dirty job, and it wears you out. Not to mention the cost of tools and your always buying them. I don't really want my kid to walk in my shoes. Now, if I can somehow get him to right away own the shop and just pay people to get dirty, that may be OK. The problem with that is, I had a big shop at one time and never found a mechanic worth their weight. I had 8 mechanics at one time and only one made me money. The others all had comebacks, tore stuff up, shorted things out, took way too long, etc etc.
People love mechanics to fix their vehicles but always complain about the cost. To me, mechanics have more debt than the average person for their job. Schooling/certs cost money, tools cost money, a shop with equipment and electricity cost money. Mechanics clothes get ruined often with one job. And it's often either real hot or real cold in the shop. It sucks working in freezing or heat wave temps.
A couple of your comments bring up a question that I have never been able to figure out (not a mechanic, but have some understanding / ability ... and I know when to take it to a pro). How do mechanics actually afford to pay for tools and still eat, pay rent, own a vehicle, afford kids, blah, blah, blah, and more? It just doesn't seem that a low paid mechanic can afford the tools necessary to do the work!
It goes both ways my friend! I just had to diagnose a second problem on my F150 caused by my mechanic who used aftermarket parts. I could go on, but he's been fixing my stuff for 20+ years, so no biggie...
I really enjoy hopping in a vehicle for a test drive.(you have to verify the problem FIRST) And the damn thing is running on fumes, the gas gauge doesn't even budge. My second worst nightmare is smells. I'm not talking about the ones with 26 tree air fresheners hanging from the mirror to cover up the dope smell. The ones that bother me are the ones that douche themselves in the most obnoxious perfume or cologne that money can buy. You can usually spot them when you look in the window and they have a half gallon bottle of the crap in the cup holder. Another one that gets me are windows that are so dirty from vaping, smoking or spraying perfume that you have to use a snow scraper to clear the inside so you can see out. And don't even get me started on pets. I have dogs and cats and they occasionally go for a ride with me. But I will never have enough pet hair on my seat to knit an afghan. Or have the windows so dotted with dog snot that they look like a two year old got ahold of a bingo dobber. OGM, I have to stop, my blood pressure is spiking. Why can't I leave this crap at work?
I’m actually rolling laughing reading this lol
Brother you are on point! I've been a technician for over 30 years and I can tell you I have experienced the exact customers you have. A day in the life of an auto technician .. like your videos keep em coming
You got it 😜I was ford truck tech for 17yrs its a huge pain in the ass all those topics 👍Brad from Ontario Canada
Damn! Guilty on some of these, eg self diagnosis. Didn’t even realize it. Thanks for pointing this out! I have learned and will never do it again.
When most of these issues used to come up and I was flat rate , I would pull the vehicle out of my bay and give the keys to the service manager . I would tell him to reschedule it when the customer is ready . I don't get paid to look for stuff or clean your car .
Absolutely Justified video by an excellent technician. If we had more people like him, things might turn around. God Bless!
Welcome to working with the public. I've had cars with dirty diapers, trash,cockroaches all over and piss in the seat. Don't get paid enough for the BS you have to deal with.
Good stuff brother, keep these comin!
100% absolutely 100%. Now, my girlfriend (now wife) took her car to the Toyota dealer for a recall. This is before she fully trusted me that I could work on damn near anything anywhere. I know for actual fact that the service tech pulled the drain tubes from her sunroof. Never had an issue before and the celica she had used a fastener to keep the tubes on. These guys were jerks and took advantage of her. I investigated it and found that they never repaired the car for the recall and they got in a whole heap of trouble especially when being confronted with proof.
Now, the craziest thing about hoarders in cars for service is finding loaded weapons and needles…those are walkaways and sometimes include law enforcement. Fun times. When there’s a service I don’t have time for, I clean out the glovebox and console and sometimes leave a tech a small tip like a pack of gum 😂
I hate it when they bring it to you and the gas tank is sitting on empty. Most of the time you have to road test a vehicle before and after to make sure it's properly repaired, and it's hard to do when it's on empty. I have actually had to take it to a gas station and put fuel in it so that it doesn't shut down during the check to see what the problem is. It wastes time and that's a problem for me.
totally agree with every point.
worst hoarder car I had involved roach infestation, live ones walking around on the rear seat in broad daylight.
I am a Journeyman Automotive Tech up here in 🇨🇦 with 30 years behind me and i absolutely agree with all of yours. Ex Ford Senior Tech for 18 years and i went through everything you described. I have had cardboard boxes with parts in the trunk and was supposed to repair the issue. Last 12 years have been in Fleet services and repair. Currently at a auction site. The units i have seen would disgust folks. I quit doing any sort of side work due to the ever since club that folks play. Definitely appreciate the value and tips that you share as it helps me to keep ontop of some things. I have alot to remember being in the auction world so every little bit helps. Thanks! ❤️.
I had one. Did a oil change. Came back a few days later very very pissed off saying after we changed the oil the windshield is leaking and was demanding a new windshield😂
Preach it brahh
I just started working quick Lane at a Ford dealership. So far my only pet peeve is when customer wants cabin filter changed but the glove box is full of sh*t.
that was one of my first snap on purchases was a locking lugnut master kit i bought 25 years ago.i dont even think they sell one anymore.
I’ve seen all of the pet peeve customers, spot on!
I really enjoy your videos. I’ve learned a lot and I’m not even a ford guy 👍
I used to be a mechanic. I got tired of working on flag hours. When people can't remember where the key is for the lug nuts, I just moved the car to the side, and I just didn't work on it, until they found it. I also worked on other cars while they were looking for it. My time is money, I'm not getting paid to find your stuff.
keep the vids coming! Really enjoy this channel. How about some ForScan mods?
I’ll see if I can come up with something! Thank you!
LOL Mayson 😉. Speaking as a long ‘indentured’ 😊 mechanic myself, I understand those pet peeves very well. We all have them.
Spot on. I was trying to think of anything i would add. The only thing i could think of is the people who are willing to get the free services but the rest of the car is falling apart and they don't care if it costs them out of pocket.
The people who want an airbag recall performed on a vehicle that I’m not even sure how it made it to the dealer lol
Awsome content , i enjoy the way you bresk it down , funny
I'm right there with ya man, every last thing you said!
Ever since you worked on it there are now oily footprints on my floor mats, door panel and steering wheel.... Customer pet peeve (from ex mechanic) I would agree 100% on your customers peeves
i love the people that demand a tire rotation and their wheel lock is in the trunk underneath $500 worth of groceries or trunk full of suit cases you name it. if that trunk is full im not doing your rotation you can empty it and bring it back. but yes all your points are correct.
Spot on !!!
Loved this video! I swear all this has happened to myself after 25 years as an auto mechanic and more. Lol. Enjoyed the video a lot.
Thank you!
I have never experienced a dealership saying they miss diagnosed. They just say.... you also needed this part after we got in there and add on
100% the truth. Those are my top pet peeves. I hate digging through someone's car looking for the lug nut key.
Especially through the old sticky spilled coke in the middle console
@@FlyingWrenches13 🤢🤢🤢🤢
When I was a young mechanic many years ago,I put new fan belts on a BMW. The customer came back four months later screaming at me saying his muffler fell off. Of course it was my fault. I damaged his muffler. Thankfully the boss told him to take his car elsewhere for repairs in the future.
Lol. I thought i coined the term “ever sincer” years ago. Glad to hear others using it too. I have one to add to the list. Vehicle is dropped off for state inspection, but no current registration or insurance cards to be found. But they still have every expired one from the past ten years stuffed in the glovebox. Throw your garbage in the trash people.
Oh, work vans that require the dog box to be removed for engine service, and the entire cab area is filled with parts of the trade, tools, empty coffee cups, moldy french fries, and trash, to the point that the passenger seat isn’t able to be used as a seat, and there’s some janky “custom” cup holder/junk catcher/desk thing attached to the dash with 30 drywall screws.
The lug nut key is a good one i use to work at a tire shop. I hated digging through peoples glove boxes, center consoles, trunks looking for there lug nut key
I never heard of such a thing till now 👀
thats why i rolled all my tools up on the snap on truck when i quit working on cars at a dealership in 99 and stopped working on cars for others.. If i kept my tools they might have talked me back into it but no tools made it easy !!!
in my 50 years as a mechanic the worst thing i have dealt with was a used tampon under the driver front seat.
i feel your pain. but my car is pretty bad too its like a rolling tool box and the top drawer like Friday at 5 0clock lol
My pet hates are wait customers who keep asking how much longer and customers with children,because every precious seems to have broken arms and legs and can’t get to school or home from school, so the customer demands the car finished at a certain time to pick up their little shits. And customers who use you as a car park while they go overseas for a holiday but fail to tell you they won’t be back for a month. They finally turn up and the battery is flat and then complain they you didn’t tell then that their battery needs replacing, really!!!!!.
Not a mechanic, but fairly mechanically inclined.
302w engine in a ford explorer for reference.
Was having misfiring due to a bad injector, so after removing the upper intake manifold and replacing the injector. I was having a bit of a rage fit trying to get the manifold to stay on properly without messing up the gasket between upper/lower.
Not sure what i broke but i ended up taking it to a reputable shop i like who nearly fixed it.
However theres a massive vacuum leak from one of the many lines on the manifold. And the shop took it in again at no charge, and said it looks fine.
Yet ForScan says otherwise, and i hear it when i shutoff the motor.
Shops arent always right either.
I do 90% of my own work now, and have already had my first successful transmission swap, would live to get into the field but i really dont want to work on all these new cars with warranty hours that are nowhere near enough or anything of the sort...
You are 100% Right
Good common sense video, good job Mayson!
Totally nailed it!! Especially when the customer diagnoses the problem. Recently had a customer ask me to change an evaporator. I did. Not the leak. Then he says, “u should have leak checked it before replacing it”. And then I’m not at all happy.
Exactly! Could’ve saved some money if they would have just paid for a diagnosis.
I'm a tech too. If a customer comes to me with their own diagnosis and it's a big job, I'll insist on charging them diagnostic time to verify if it's really the problem.
I always wash and completely clean my vehicles before taking them for any service. If at all possible, I'll pull the wheels locks and put the regular lug nuts back on.
Good video bro. I agree with everything you said, but.....1/3 of the time not even looking at the road and seems like 1/4 of the time not even holding onto the wheel. lol
Gotta multitask lol
If it's trashed, BAD. You gotta wonder what condition their "Service port" is in...
Told the servicewriter. ..5,000 mile Mustang GT..the window does not work on passengers side .Kept it 2 days bad switch said it was fixed... .was leaving the parking lot window did not work. Kept it 5 days said it was body control module window worked 1 week.Kept it 2 days said it was window motor worked 3 days. Finally kept it 7 days again said it was pig tail connector...fixed !! Then the drivers window went bad kept the car 2 weeks another pig tail installed fixed.I asked them why they did not do pin point voltage tests? They said they had to replace parts as per the Ford warranty instead to get paid !!!!They had the car ocer a month and a half total.😢
I've been wrenchin on cars and trucks since waaaaay before your daddy even met your mama I'm sure lol, ( 45 years or so ) and I've dealt with every point you made countless times and It does get aggravating for sure. When one of those hoarders came in I used to just shovel all the shit out on the shop floor and have an apprentice carry it all right to the dumpster, and charge the effwit for the time.
I try and leave a note on my steering wheel with a list of things I brought it in for with $10 and say get some lunch or a couple drinks after work. I never say “this is what’s wrong” unless I’m bringing it in to have something specifically done like a PM sensor etc.
If you don’t trust your mechanic don’t keep goin there. Once you find one that’s honest and knows their job, stay a customer and take care of them! They’re few and far between! Ask around town and people will tell you the good and bad shops!
All True!! I can relate! Dont forget about the UA-cam Certify Mechanic's! People need to have respect!
Haha UA-cam certs are the best sometimes!
@@FlyingWrenches13😁 yes I agree, I am referring to the once that is not Certified!
I spen 32 years in GM dealerships. I am ase master tech with several advanced certs and GM world class. My son and my brother are the same. I now own my own shop. Dealerships are just too toxic these days. I just wanted to add a few. The trashy vehicle is spot on. you are totally correct. Trust me i will throw the shit out in the greasy floor and walk on it. Then throw it right back in the car when done. Your forgot the customer that comes in and says" well I read on the internet". Or " once about every 6 months my car makes a noise" Being a tech has really helped me running my own shop. I know what info I need from a customer to repair their vehicle. Service writers can be a huge problem. On the other side I have worked with some great service writers too. I will also say I have had some service managers and shop formans teach me some of the best lessons I ever learned. I started in 1992 and got out in 2017. On the wheel lock thing. I spent 2 years with Lexus. They made us purchase a wheel lock key set. We never had to dig for lock keys but still pretty stupid.
Agree 100% no fuel for long test drive applications is my favorite.....
ahhh yes clutter in the vehicle.... i`m a detailer for a large dealership , it just blows my mind how much junk people have in their car.... and i do the same, a large cardboard box , everything go`s in it
I worked in a tire/diesel shop years back. Just as a tire monkey, no especially skilled labor.
I repaired a flat tire on a local lawn care dude’s (mid-90s?) Chevy that had the plastic screw-onto-the-lug-nuts hub cover. The plastic threads in those eventually yield and the cover imperfectly attaches.
Dude’s hub cover threads for this wheel were blown out on all but one of the plastic ‘lug nuts’ when it arrived and the truck left the shop exactly as it entered. With a slightly floppy loose hub cover.
He came back in screaming that I had not torqued his lugs back on and they were all loose, that I was trying to get him killed, that his tire was falling off the truck, that we better give him his money back for the flat tire repair and more on top of that.
As calmly as I could I told him that was the plastic hub cover fake lug nuts, not the actual lug nuts which I had applied proper torque spec to.
He then kept screaming, now accusing me of blowing out all the plastic fake lug nuts threading. That I must have tried to air wrench the plastic cover on and wrecked it, that I was a real stupid piece of work, etc.
I walked away and let the shop owner go deal with dudeman. Needless to say, he did not get his money back nor any coupons.
I think you would like me as a customer. The socket for locking lug nuts is always in the cup holder and I try to give as much accurate information about the problem. I do like to hear what is wrong and a basic troubleshooting procedure
I agree with all except some of the rim lock nuts. The person scheduling the appointment should mention rim lock nuts if what is being done involves tires. Otherwise, great videos!! I am having my cam phasers replaced right now.
I like to have the wheel locks regardless, never know. I use them to drop large trucks down by removing front wheels to bring bay down during large or medium jobs. Short guy here.
What about the people that come in with a pile of fast food bags in their vehicles with old routing food in them and you have to get in that car and pull it into the shop. Scary and you wonder if you need a hazmat suit to enter the vehicle? Been their as a tire installer for Sears back in the day
#1 absolute worst is the customer calls you and describes what is going on with the vehicle, asked what is causing it, then when you explain a few possible causes.....they get mad that you can't diagnose specifically what is wrong by their terrible description. Or I'd say the customer who ignores what maintenance you recommend for wayyyyy too long, then gets mad at you for it failing.
Also super duty front ends I feel like I could do them in my sleep LoL
During warranty i will take my vehicle to the dealership not after. Like when one shock failed a month adter driving off the lot, but if this happened beyond warranty expiration, I'd just buy new shocks.
Also the people that treat you as if you're dumb simply because you're a mechanic.
God bless you
Nobody steal wheels anymore, tell that to the dealer principal that forces people to buy those locking nut because he or she wants save a few bucks on the insurance policy
As a first year mechanic I went to check a car in and fill in the log book as I went to grab the log book out of the glove box I found a women's silicone fun stick 😅😅😅
death of the half ton truck is different for each manufacturer but I just go by when they stopped offering a manual transmission
The lock key drives me nuuuuuts.
Hey man, awesome videos, awesome content, I gotta know your secret for stabbing a motor to trans. With the damn studs on the converter?
I always line the bell housing up first by loosely starting a couple of bolts on both sides. After I do that I just rotate the engine over by hand until the TC studs line up. It’s still not easy and can take some time and patience to get in.
Aligning the dowels on the engine block to the transmission bellhousing is the best method in my opinion. This is in conjunction with having the torque converter studs oriented properly in the transmission of course.
How many 10R80 CDF clutch bushing issues have you come across?
All good points, when you get a hybrid power bost f150 in, can you do a video on it
What would you like to see on it? I made a review video a while back.
@Flying Wrenches i went back and watched your review that you did before i started following you. I'm really interested in the failures and repairs i am planning on buying a used f150 in the coming years and the highbrid fuel economy is really tempting. But not if repairs are going to be more than the fuel savings. Ill keep watching your channel for more powerboost videos
Can you do a video on f150 epas and steering racks
I just saw you today eating lunch and I was wondering what kind of dressing were you eating?? Motorcraft 5w40 or 15w40 lol .. you the best !!😊😊
Had a little 10w30 on it haha
100 % especially the wheel lock 😒
Hi , Discovered you channel couple weeks ago , really enjoy it . Have you ever fixed a 6.2 gasser with the TICK ? What was it if you did ? I have a 21 250 6.2 are the darn valve springs still breaking on the late models ? Thanks 👍
Thank you! Haven’t seen any broken valve springs on the newer 6.2’s honestly those engines just tick. They all seem to do it. I’m pretty sure the tick is from the hydraulic lifters. Only way to fix that tick would be to replace them.
@@FlyingWrenches13 thanks for your time
I’ve seen the intake manifold runner inside the manifold getting sloppy and cause a tick noise on cold start and in deceleration.
@@jimbo4speed10 seen a bunch of these too
Also check the Intake manifold the tick can be easily misconstrued as a valve spring and it's not
Unplug the connector on the passenger side upper portion of of the intake manifold
If the tick stops which it normally does its NOT a valve spring it's a intake manifold runner which means Intake replacement
I have videos on this often misdiagnosed and engines get replaced
I can only imagine, Mayson. .
Do you have a clip on F150 2018 oil consumption
Working any job with the public is mentally frustrating brother.
So how do you deal with “ever since” situations?
My favorite is whenever they bring me a car that another shops been working on and couldn’t fix. I love other shops sloppy seconds. Don’t bring your 70k diesel to joes tire shop for repair
How about when the customer complains about an engine run problem but the gas tank is empty so you can't drive it.
Unfortunately I did this to my mechanic. However it was not my fault, as I had filled the tank only 50 miles prior to it dying. He put gas in and it ran. He failed to notice, until I told him I had filled it, that the sending unit had some rust and the tank was damaged by road debris. The in tank pump was spewing gas and he hadn't seen it. New tank and sending unit, and all good. Made the fuel gauge work as a nice bonus
You know what I hate is? A mechanic that tells me my lug. Nuts or swollen from the rain When they know it's from the impact. Or it's gonna take me 2 hours to diagnose a oring. That is a common problem. Are that Ford says that's not covered under your $2700 warranty ? Give me another $2800.00
Hi Mason really love your videos I have a problem with my 2018 Ford F 150 3.5 with a vibration dealers cannot find it at 50 miles an hour I pick up a vibration if I kick it out of gear it goes away tires been replaced Drive shaft has been replaced been Road balance please help It’s driving me crazy I had it since day one
Sounds like a rear pinion going bad. Head over to the fordtechmakuloco UA-cam channel, he has a recent video on those year models.
Very possible it’s something in the rear differential. I haven’t seen a lot of vibrations on those trucks so it’s pretty hard for me to say without looking at the truck myself. Dealer should be able to get a field service engineer involved to help try to identify the cause of that.
@@FlyingWrenches13 I have a 15 came in yesterday that has a shudder on decel. braking makes it worse. not rotors because it happens without touching the brake. touching the brake just makes it worse. I suspect u-joints or trans mount but fixing to get it on a lift.
I agree with a lot of this, but I don't feel that a mechanic would take responsibility for diagnosing something wrong
I had a guy come in for an oil change, I did that, as well as a basic 138 point inspection, yes i counted, the ADAS System took a shit backing it off my lift, go figure, he's mad, never came back after i ran a emissions inspection and nothing was ready it passable.... Then I ran the van and realize on Carfax it was a auction vehicle after it was totaled lol😅 f off
I had a customer ask if I stole the ashtray as it what the hell am I gonna do with an ashtray
Going along with what you said about disgusting cars and what people leave in them. Have you ever had to deal with customers leaving g drugs in the car or had just done drugs in the car when they drop it off. Now I don't care about people smoking weed but when they justhot boxed the car as there dropping it off real drives me crazy. I have literally had a customer tell the tow truck driver to put there pickup back on the tow truck and take it to a other shop because I was pulling another truck in to the bay and as I got out it smelled like weed real bad.
Also have you ever had to deal with a customer leaving firearms in there vehicle. I don't make a big deal about it. But if I see them I do take them Unload it and put it in my gun safe in my office. And my employees are supposed to tell me if they see any and I come and handle it.its not that I don't trust my employees I just want to stop ANY kind of situation before it can happen from someone getting hurt or worse (god forbid) or something going missing. I've also had a couple verry clearly illegal firearms (I live in northern CA in the central valley so gun laws are fucking ridiculous here there guns that would be legal anywhere else most likely) and I don't make a deal about them I just do the same lol. But I always tell the customer to be more careful and to start paying attention lol
I was about to say that my pet peeve is people driving and making videos. Then I noticed what was going on.
Own and run a shop building and maintaining custom cars/trucks/motorcycles/etc. Most of these customers have 6 figures invested, so one would think they would be clean and well cared for. I have vehicles brought in that we have thousands of hours invested in the restoration and paintwork alone, only for the customer to absolutely trash and abuse. I mean it means more income for myself and my employees but it absolutely amazes me how little people appreciate the investment their vehicles can be.
You forgot the guy with the driveability concern that drops it off on empty! C'mon people. If you understood how much trouble it is to talk to the service writer and get a porter to go fuel up your vehicle so I can drive it and what a waste of my time it is, and it causes your car to get bumped in the order i work on it so it takes longer for you.
Customers that walk into the shop to watch when the doors are open in the summertime or the customers that want to know more then what it is
Hands on the wheel
So everytime before i bring in a vehicle I do a walk around and video so the customer can't say that wasn't there before lol