How you better handle broke cars. Make sure your customer understands the obstacles and options so you can create great opportunities for happy customers
Whaaat? Finally a video with a beginning and resolution within the same video! Please continue this! The guys in this shop seem happy to be there. Good work!
I know everyone who follows Dave’s videos probably doesn’t need to hear this, but please remind your family and friends who don’t understand cars and motors like us. The moment you hear anything “weird” or different or abnormal under your hood, no matter where you are, pull over immediately and shut the car off. It could save you thousands of dollars by simply stoping the engine immediately before things get worse.
@@Beachboy2112 Extended warranty companies don’t cover crap. They’re all garbage. Trust me, any time you try to file a claim on one if your car breaks down they’ll find a way to deny them. Dont buy extended warranties. Dave is 100% absolutely right. Biggest scam in the industry.
@Eric-696 exactly. I love watching this guy and how he words the situation with his customers. He gives them, "options" 😆. But I understand it sounds more professional plus he's being as honest as he can.
@@Kelly-oq9nh Two kids and a wife here. I make a point of driving their vehicles once a month. Sometimes there's a shake or a squeal that they haven't quite recognized yet. My Son is getting better, but that didn't just happen. Once he got some skin in the game he really started picking up on things. Take care.
You cant make a living out of air and giggles, 90% of customers dont even appreciate the effort you would give to them explaining all of that because, they dont care but mostly you gotta make a living out of that. We dont have a backup like Dave does with YT. So seperate it please thanks
...but of course they're not. Thankfully cause of internet and yelp and stuff, it's easier than ever to spot the auto shops who are run by thieves and/or employ idiots. But obviously we still have to be wary, as auto shops turnover mechanics constantly. So a thief or idiot you encounter in one shop might just get hired by another one.
Marine mechanic here. In addition to the integrity this shop has is the obvious pride taken in the work as i noticed how clean it looks under the hood after completing. So nice to see someone willing to go the extra mile for a quality repair.
@@DavesAutoCenterCenterville on a situation like this how would you ensure there is no debris left in any of the oil ports that could later cause issues
Mechanic golden rule should be "make it look like you were never therer". It's not huge job to clean after what you've done, and leave everything as clean or cleaner than it arried. So many places leave a complete mess under the hood and next time you have an issue it's impossilbe to tell if oil here and there came from the breakdown or was just sitting there because someone couldn't be arsed to clean after him, so now you're possibly doing multiple unnecessary steps when looking for a cause to failure because the last guy didn't wipe after he was there.
What a fantastic team of guys, I've been a mechanic and worked in the Auto trade for 401 years, I've worked at 8 different shops, NONE have been this good especially to their customers. I've seen little old ladies burst into tears because they were not told the cost of the repair BEFORE they came pick up the car. So sad to see that. I've seen a fist fight erupt between the service manager and a customer, not pretty. Communication all the way along the process is key. Dave and team, you guys NAILED it!
Retired Cummins Diesel Mechanic here. Every time I watch your videos I'm amazed at the technical knowledge you and your guys have. I know you are proud of your team and it shows. Keep up the good work.
I like the way dave explains the problems with salvage motors, i wish the service manager at the shop I worked at explained them like that. The customer supplied truck motors are probably the thing that made me rethink my choices and I left the business. Getting a random bashed, rusted motor and stripping two engines down to swap just about every part over to the salvaged one, just to have the salvage motor be a turd, or when you start cleaning up the salvage unit and discover non factory installed inspection ports on a "low mile running engine", or you pull the oil pan on the salvage unit for a looksie and its got forbidden glitter and chunky oil remnants. Unless you're inspecting and pulling the salvage motor yourself and installing it yourself, your best option is a remanufactured unit, or to have the one you've got rebuilt.
Taking the time to properly explain the issues is key to gaining trust along with quality repair. You are doing it the way all shops should do, well done Dave!
My first post. Having had my own automotive shop, worked for several dealers, and as a manufacturers field rep (retired now); I really enjoy this channel and your interaction with the customer base and your staff. Looks like a great place to work.
Perfect timing for this video, I am currently dealing with an Ecotec that had a timing failure and very high mileage and bent valves. The customer’s budget only allowed a used engine which I rarely do, I usually do a reman or not at all, but I wanted to help them out and take care of them. Used engine showed up and it has a broken timing guide, luckily the supplier is standing behind it and paying parts and labor to install chains and guides! Think this will be my last used engine install!
This was a master class in salesmanship. Not just because he got the sale, but he helped his customer get what he needed at a lower price than what would have been had he replaced the engine. He also protected the Title.
I would love to visit this man’s shop. 90 percent of the battle is finding an honest mechanic who knows what he’s doing. These guys aren’t mechanics but modern day technicians who are the best at what they do. From a mechanized equipment technician, you guys are the best.
I had one of these once, it was a 2006 with the 2.2L. The timing chain started to rattle in cold weather at 140k or so, I took it to my normal shop and they said it was fine. I decided to do it myself, so I got the cloyes kit and a new water pump along with a cheap Amazon version of the special tool for the sprocket. Honestly only took me about 4 hours in a 30 degree garage with hand tools, and the car drove another 100k miles after that. The tensioner had gone all the way out and there was so much slack the chain was eating the valve cover where it wrapped around the cam gear.
Anybody remember the 2.6 Mitsubishi? An instant of no (low maybe) oil pressure would unload the timing chain tensioner. This would eventually break off the timing chains guides. Then the rattle of the chain on the cover is delightful. Dam thing had a balance shaft too. Ugh. Thanks for the video. You guys are the bomb!
Dave, you record some rather original/rare shares concerning the goings on in your company and it’s MO. Very refreshing content. I smile constantly at the experience you offer your customers. To know that every cent they spend is golden! Stay blessed! And thank your guys for all of us that care like y’all do! I say you buy em all pizza or even a delicious salad from that one place that tosses em . Giradelis? We have one in Ogden and they’re so delicious and feel healthy. Keep those boys healthy! They are the solid foundation and the solution to keeping America great. We ain’t done for quite yet. You give us hope in our futures
I absolutely love how you have people recommending you several times.. You know your a excellent business when that happens.. And speaking layman's terms to the customer on the phone.. Brilliant 🤩🤩🤩
Dave I don't know if you read these, but I wish there were more shops with customer service practices like yours. There are way too many dishonest shops out there. Maybe its not dishonesty, and instead its incompetence, but there are SO many shops that would squeeze every dime they could out of every job instead of working with the customer to save them time, money and aggravation like you do.
Your way of thinking transfers to a lot of different trades. You've helped articulate why I do things the way that I do with clients. I've learned some things I can improve on with systems and communication with my clients. Even though we are in different businesses. It's all about dealing with people and getting through obstacles with options. Thank you!
The color of all the components being burnt dark brown and black leads me to believe that the owner of this engine did lack of maintenance(aka oil changes). The oil broke down, causing excessive wear to the timing chain guides and timing chain guide failure. And, well, the rest is history. Change your oil properly people
Plastics get brittle over time and age.. especially in a engine that revs up to 5000 rpms consistently.. not to mention the cycles from cold to heat.. 150k is alot of miles usually that is actually good on the 2.2 Chevy motor. Timing chain guides usually start having issues at 100,000 miles.
Dave, where have you been all my life? I appreciate your honesty and tell it like it is approach. Even the bad news is easier to bear because at the same time you are giving the customer options to properly address the issue. Good deal!!!!!
I was given a lifetime warranty on a Toyota Camry I had. They denied it for two reasons. One of my oil changes went past the year, even though it was within mileage and tire rotation. Irony is it needed a torque converter. Tire rotations, and oil change have nothing to do with that.
I love the videos and as a retired mechanic a compression test is one thing. I don’t understand why I don’t hear you talk about a leak down test. That is a much better test (my opinion) , and cut open the filter before anything else is done!!!!!
Dave's videos explain why shops are often unwilling to do conservative repairs. The possiblity that a conservative repair is not enough will result in an unsatisfied customer and even an argument about liability. I get it. It makes perfect sense and is probably the right way to run a business. There are situations where a conservative approach makes sense, and I guess that those situations are going to be left to DIY types now.
I do these every week. the oil filter is amazing. 12680750 kit , clean the pan. install phaser sprockets if they dont lock and send it back out for another 100,000 miles
Dave loses me on the diesel stuff sometimes........this was fun to follow along with, and would have been my exact recomendations. WHO has 40 grand for a new subcompact nowadays?
Thats called professional service right there folks gor the owner of a shop to take time and personally call the customer and inform him or her of what they found wrong and walk him through the options that is a true professional right there ! Great diagnosis and customer service Dave great job to your technicians ! If i live mear you all you would definitely be my go to shop for thing i cant fo myself ! But unfortunately we are far apart from one another i live in the Holls of Tennessee ! 👍👍
I’ve never in my life been more exited that a shop is located close to where I live. The integrity is top notch. I hope nothing happens to my car but if it does, I’m on my way
Amen, you qualify as an idiot if you pay money to Car Shield or the other Uber advertised car warranties. Just put the money you’d pay for a premium into a saving account then draw the money out for repairs. You’ll thank me later.
Your thoroughness and integrity of informing the customer of all the options and the weight of each one is phenomenal. You've inspired me to take a road trip to see the beautiful sights of Utah and incorporate y'all as a pit stop to make sure my engine is as good as it can be hahaha
@@DavesAutoCenterCenterville I really should have been more clear and said, you gave him options instead of backing him against the wall with a motor or else attitude. He may have said okay but he would never be happy about it. By explaining only *viable* options, you empowered the customer to pick one that you had already decided to No muss and no fuss. You gained his trust by leading him to the best choice for him and that's solid gold in any business, and much better than trying to wrangle him in. I hope others take note of how you handled this because it's a terrific lesson.
I’m not in your line of work but listening to you and how you explain everything to your customers is a huge lesson on customer interactions. If (when) I blow up my 7.3 you know I’ll be scraping every penny for some a Monster ceramic! You are really good at your trade my dude.
@@craigiefconcert6493 I get it. Killed a 2013 5.0L Mustang myself. The relatively rare but unfortunate cylinder #8 failure (car had otherwise been well maintained- it was only a year old at the time). It had less metal in it than the engine from this example, but the short block was wrecked. Had a shop with the kind of integrity and customer service this place shows build something that would last. It was an expensive life lesson. Dealer wouldn't touch it. Well, they would, but it was actually a better price and better package to go with a reputable engine builder who, in the end, sent me out the door with something far better than the Ford dealer ever could. That same engine is still running strong today ten years later. Since the motor was already out of the car and disassembled, I took their advice and paid the little bit extra to put a few special touches on it that would really insure its longevity. That turned out to be the right decision.
I'm impressed that engine was able to survive all that. As for the insurance/warranty companies they run the spectrum. Sometimes they just deny everything. Sometimes they just approve and sometimes they send an inspector out. That inspector can either be cooperative (they take photos say ok and leave) or combative (questions everything looks for reasons to deny the claim). Most of the time when a vehicle needs a motor the insurance company gets one from the junk yard and like my auto instructor almost 20 years ago said "you find junk at the junk yard." Those junk yard motors are sometimes worse then the ones being taken out or have other issues that require further repair. It can be a difficult and frustrating situation for everyone. There was one time in my career when a warranty company actually paid for a new motor and it wasn't a cheep motor either. It was a BMW E60 M5 (the V10) and the oil pan was full of rod bearing material. Basically the warranty company told the owner of the vehicle if he upgraded to the "upper tier warranty package" they would pay for a new motor otherwise he was going to get a junk yard one. The owner had to put down about 10k from what I recall and the warranty company bought a new S85 engine that cost around 30k (after the dealership markup back in 2013). We didn't have the best engine crane (because the dealership is cheep af) I needed people to stand on the back of the crane keep it from tipping over. So moving that v10 around like that...well let's just say you couldn't slide even a greased pee in my behind because I was that tense about the situation.
A friend of mine just bought a 2006 BMW M6 5 ltr V10 with 39 K mileage. We are aware of bearing problems when they get mileage but this one checked out good. Also ordered the BMW recommended 10-60 oil that almost nobody stocks. Ten quarts and filter were about $130. None of the thin piss 0w-20 or 5w-30 that get put in cars for an extra .5 mpg. Car is in Florida. Do you have any insights into this high performance V10?
@@williambikash6645 Using that 10w-60 is VERY important for that engine and it's not always easy to get as you say. The oil change on that engine is unique in that it can have two different drain locations. It's easy to overfill and get that overfill warning in check control. So I usually put a little less in (about 1/2 a qt) get it warmed up, check the level on the i-drive and then add or not add from that point. What's frustrating is the i-drive doesn't always update immediately after adding oil, so sometimes you have to command it to update with the bc button or shut it off wait a few mins then check again. Also like the E90 M3 S65 those bearing have a limited life cycle and really are meant to be serviced around 100k or so (depends). Most people don't do that but if I owned one I would look into changing out the rod bearing at higher mileage. It's not an easy job as even getting that oil pan off is quite a task (compared to removing other oil pans). One thing that is VERY critical is that you NEVER turn the engine over backwards (counter clockwise). Turning the engine over counter clockwise will destroy the oil pump and end up ruining the motor. Aside from the motor issues the ones with the SMG duel clutch transmission can be a time bomb itself. Issues with those can be very expensive. The exceptions being just needing some fluid or an accumulator, outside of those replacing the duel clutch or replacing the transmission itself can be 5--10-15k depending on parts. It's a unique car, a fun car, has a great sound, and when it's all working as designed it's awesome upper tier BMW type stuff. You don't really see the oil leaks or coolant leaks other BMWs from those years had. So you're not doing valve covers or oil filter housings or expansion tanks every 5-10years. It's just the issues it can have....are hugely expensive.
Fantastic work to you and the team. After watching the rear end tune up on another video I'm seriously considering having you guys fix mine. The truck was abandoned 9 years ago and i recently got it operational, the rear end was obviously leaking at some point (axle shaft seals) and i think that ate the pinon bearing. Ring gear wasn't chewed or chattered but it's got a whine and grumble at speeds over 80. Thanks again for the knowledge sharing here Dave.
I got out of the field after ten years because the shops I worked for were dishonest and wanted me to be part of their scam. That didn't sit well with me. It's refreshing to see such an honest and professional shop.
I absolutely despise installing used engines. Even though most of the ones we get are decent engines every now and then you get a bad one. Especially out of wrecked vehicles that have that hidden crack/oil leak you couldn't see. Of course it helps having an educated customer. Thank you for keeping it real.
Of all engines roaming the roads of America, there cannot possibly be more of any just barely hanging onto life than this 4cyl GM unit. Funny Dave still thinks of it as the 2.2 which I also usually refer to the platform as. It's gotten to the point where it's a notable exception for me to find oil on the dipstick of one I come across
My old 2.2l sounded worse. Holy shit was that thing persistent to not die. An absolute unit at 348k miles. Though I ended up trading it plus cash for a 2.0l...
That engine sounds absolutely perfect. Just look how smooth the engine idles. Cant see any vibrations. No weird worrying ticks n rattles. Id be happy wenever my car starts.. sounds n looks like that
BMW M62tu engines suffer from this very same issue. Usually it's disastrous for the engine when this happens. Lack of maintenance exacerbates this issue.
If I only knew of a Shop around here in San Jose California that I could TRUST to do what you do, I take my stuff to them. Great Job Dave, and your Technician's are TOP NOTCH!!!
Thank you for posting this Dave. All 2.2 and 2.4 GM engines in service will potentially have this problem. My Chevy 2.2 almost had the same failure. Heard a little rattle on startup just before the 100K mile mark. Pulled the valve cover off and discovered the upper right timing chain guide was coming loose. That odd looking bolt that this guide pivots on had backed out and was jammed at an angle and was being cut into by the chain...but it had not jumped time. So off with the crank pulley/balancer, front cover, then rigged the camshafts in place and proceeded to replace timing chain, balance shaft chain, all sprockets, guides, VVT solenoids, and chain tensioners with OE parts. My total in parts was under $500 and labor (me) about 2 days. It is imperative to get the vehicle off the ground to do this. Our 2.2 Chevy is running fine now and approaching 120K. Replacement upper right guide bolt was a new design. Later model cars may have the new bolt, so it may not be necessary to pull the valve cover to inspect that bolt. Oh yes, my compression was "like new" on all 4 cylinders when finished. We were fortunate. If you even think you hear a chain rattle on one of these, get it inspected by a competent shop ASAP.
Great job, Dave. I would also recommend the next 2 or 3 oil and filter changes be done a little earlier than usual, with old filters cut open to see if anything is still floating around. Then, on time oil/filter changes with a high quality oils and filters.
Another informative video from Dave's Auto re: a Catastrophic failure that started with the timing chain. Dave lays out the customers options and recommended that the engine be replaced with a remanufactured motor or possibly rebuilt it. The customer appears to have been lucky with a rebuild of the motor.
That motor sounded awesome, As a motor head myself, It is awesome that there are guys like you still out there that are Hones and willing to do the right job no matter what. Any other place would have sold them a used motor or possibly new or rebuilt. You took the steps to Properly diagnosis this engine and only do exactly what was needed and returned the car to the customer with a job done right and done by tech's that are TRUE professionals. Nice job Guys Keep Up the Fantastic Work... (Wish I lived in Utah so I would be closer to you guys) I'm actually looking into getting the 5.4 triton Motor rebuilt in my 07- F-150. It has over 183,000 miles on it, but she still runs like a champ, motor is as quiet as a church mouse, A little noise from the ticking injectors, but other than that, she purrs. Motor is ALL original Including Timing components, in fact the entire engine is original right down to water pump, alternator and emission components. The trans was done at 105k by Ford. I had them install a Brand-New Trans when the original lost reverse. Not a rebuilt, Brand New In the crate directly from Ford. Cost nearly $3,400 but I had an extended warranty and believe it or not they actually covered the entire cost (Less my $100 deductible)
Have we Qualified this vehicle for any repair. 150,000 miles? Nuts to do anything other than complete replacement or rebuild. Car isn’t probably worth the cost of the repairs. But Dave is all over this.
100% agree with Dave and his whole team being top shelf excellent mechanics, service advisors, mentoring beginners or less experienced guys in the shop etc...! Cannot be argued. I don't know the median household income in the region his shop is located in, but that has a lot to do with any shops success. Another reason why Dave's shop is head and shoulders above the average professional and skilled shop( not just the average shop) is that you're not going to find many shops that have the wide array of equipment that he has...He has a complete top of the line machine shop, where most others have to send out heads, crankshafts, blocks to be checked for cracks, machine work, balanced etc... which lowers the bottom line tremendously. I'm not sure (also not my business), what his top guys are paid.. but highly skilled, fast and top tier mechanics make between $40-$50 an hour and paid on commission. Those guys diag, remove whatever needs fixed or replaced and reinstalls on their own. I'm not at all in any way saying anything bad or negative about Dave's shop or any other shop. Some guys will take time to teach and mentor if it's in their nature to do so...but many don't, whether it's for selfish reasons or just because time is money and they just can't afford to slow down.. I can say without any doubt that his guys are paid top dollar, because they deserve it and do top dollar work. The younger guys remove engines, transmissions, rear ends etc and when fixed or any other diag and labor is complete, they reinstall. This is the kind of environment that is where any up and coming mechanic would thrive. Transparency and communication is everything. In other words, he has the perfect shop, (sim test machine) that's piece of equipment is priceless! If you have the knowledge, the want and understanding that you never know enough, the right tools and high character people..... The sky is the limit... This is the definition of generational wealth and leaving a legacy!😊
It has 100+k miles with questionable maintenance history and probably a dozen owners . That's an Amazing return on investment!! Name a motor that was built from 1960 to day were you could neglect it ( basically NO maintenance) and get over 100k ! Nothing from 60's to 80's that for sure. Adjusting points and carbs every freaking month 🤦🏽 oil leaking everywhere.
As a worshop general manager this was a great demonstration in how to handle the customer side of difficult and expensive potential repairs with so many unknowns. I assume cost estimates were flowing via email along with the pictures so the customer knew how much they were in for.
I'm so glad that I'm in government fleet. Our maintenance records are awesome compared to what i see with the general public. That said, when i get a vehicle that bad, I let the boss know. I either fix it, strip it for auction sale, or swap out parts with a wreck unit. I did a total timing job with all OEM parts in a twin turbocharger Expedition at 90K. It took me a week, but when I was done, it was quiet, and ran like new.
@hokie9910 Police and municipal government vehicles get a LOT of idle time. So in reality, that factor would probably double the actual mileage, had it been driven. And if you ever want to buy one at auction, you could be getting one that is full of used up parts from other wreck units. None of that we have to disclose. Buyer beware....
- had an educated customer with just the right amount of money to spend and a truly honest professional to save the day! I think these days Transportation that runs well beyond the end of the payments is money in the bank .
From a guy that has put a base gasket in a 79 CBX (twice...the first one one was a factory defect) , and rebuilt his old Triumphs......WELL DONE! oh 2002 Trailblazer with 246k and no hands have ever touched, after warranty. I am always impressed by all of your tools and machines. 😁
Lucky that the engine was not an interference engine. Its so important that if it is and you here a timing change rattle that it goes into the shop damned quick or it will be a new engine. The oil filter did an amazing job keeping the forbidden sparkles out of the cam bearings, main bearings and the big-end bearings.
Is Dave the least expensive option to get your vehicle fixed? NO! Is Dave the place to get your vehicle fixed CORRECTLY the first time? YES! DAVE refuses to do anything except QUALITY WORK he can stand behind!
Had a early 80s f250 plastic gears went out on the timing chain. Local shop changed out. Two weeks later quit again back to the shop and they said the dowel pin fell out. Never heard of a dowel just falling out but they made good on their work no out of pocket except for the towing bill.
Whaaat? Finally a video with a beginning and resolution within the same video! Please continue this! The guys in this shop seem happy to be there. Good work!
I love a good story with a satisfying conclusion.
If you have scored bearings ..mertal has circulated .. meaning can you be sure you removed all metal? .. the answer is no
Well it depends on the size of the job. If it's a big job, it requires multiple video updates.
That’s how he keeps you coming to view more of his vids.. it’s all about the Benjamins !!!!!
I agree 100percent. I would like to see the invoice too..
I know everyone who follows Dave’s videos probably doesn’t need to hear this, but please remind your family and friends who don’t understand cars and motors like us. The moment you hear anything “weird” or different or abnormal under your hood, no matter where you are, pull over immediately and shut the car off. It could save you thousands of dollars by simply stoping the engine immediately before things get worse.
Great advice!
Little lot of line with extended warranties Dave it depends what kind you have 90% of the time it pays to have one
@@Beachboy2112 Extended warranty companies don’t cover crap. They’re all garbage. Trust me, any time you try to file a claim on one if your car breaks down they’ll find a way to deny them. Dont buy extended warranties. Dave is 100% absolutely right. Biggest scam in the industry.
Esp. The 2006 5.4 triton
Had to learn it the hard-way😮
Thanks for this advice!
That’s how shops should be. Options, honesty and integrity.
I don't think someone would bring their vehicle to this number #1 shop and not do what they say to do and say no to doing it right the first time
Bad shops is how my workplace stays busy year round. Def a double edged sword.
Can’t find honest mechanics anymore. That’s why I love watching 🎉
Disposable engines.
@Eric-696 exactly. I love watching this guy and how he words the situation with his customers. He gives them, "options" 😆. But I understand it sounds more professional plus he's being as honest as he can.
Crazy how interesting and entertaining this channel’s premise is. Far better than just endless project car builds.
A universal, free lesson on if you hear strange noise, stop driving if you want to mitigate damage
I have 4 daughters and that is the rule!
Absolutely right. Dont turn up the radio to cancel out the noise.
@@MrRenoman2011 😁
these motors when you hear noise it's to late...junk motors..
@@Kelly-oq9nh Two kids and a wife here. I make a point of driving their vehicles once a month. Sometimes there's a shake or a squeal that they haven't quite recognized yet. My Son is getting better, but that didn't just happen. Once he got some skin in the game he really started picking up on things. Take care.
Wow, imagine if every professional was this informative and supportive.
You cant make a living out of air and giggles, 90% of customers dont even appreciate the effort you would give to them explaining all of that because, they dont care but mostly you gotta make a living out of that. We dont have a backup like Dave does with YT. So seperate it please thanks
...but of course they're not. Thankfully cause of internet and yelp and stuff, it's easier than ever to spot the auto shops who are run by thieves and/or employ idiots. But obviously we still have to be wary, as auto shops turnover mechanics constantly. So a thief or idiot you encounter in one shop might just get hired by another one.
Thanks for the master class in customer service Dave and crew!
Our pleasure!
Marine mechanic here. In addition to the integrity this shop has is the obvious pride taken in the work as i noticed how clean it looks under the hood after completing. So nice to see someone willing to go the extra mile for a quality repair.
Good to hear from the marine mechanics! Thanks for watching 👍
Agree 100 percent
@@DavesAutoCenterCenterville on a situation like this how would you ensure there is no debris left in any of the oil ports that could later cause issues
Look at your oil flow chart. If no debris was found under the caps than it’s safe to say the rest is fine
Mechanic golden rule should be "make it look like you were never therer". It's not huge job to clean after what you've done, and leave everything as clean or cleaner than it arried. So many places leave a complete mess under the hood and next time you have an issue it's impossilbe to tell if oil here and there came from the breakdown or was just sitting there because someone couldn't be arsed to clean after him, so now you're possibly doing multiple unnecessary steps when looking for a cause to failure because the last guy didn't wipe after he was there.
What a fantastic team of guys, I've been a mechanic and worked in the Auto trade for 401 years, I've worked at 8 different shops, NONE have been this good especially to their customers.
I've seen little old ladies burst into tears because they were not told the cost of the repair BEFORE they came pick up the car. So sad to see that.
I've seen a fist fight erupt between the service manager and a customer, not pretty.
Communication all the way along the process is key.
Dave and team, you guys NAILED it!
Thanks for the experienced feedback!
Dang...how old ARE you ?
This is the only way to do business!
@@kenselden6173must be pretty old since he's been a tech for 401 years ! ! ! ? ? ?
The honesty and integrity are what makes me watching you Dave. Greatings from Portugal
Hello Portugal
Great job you took care of the customer and saved him money by bringing honest !
Retired Cummins Diesel Mechanic here. Every time I watch your videos I'm amazed at the technical knowledge you and your guys have. I know you are proud of your team and it shows. Keep up the good work.
Assertive,that word is so underrated, you tell them the truth without being rude, this channel grows on me with there service and truthfullness
Well there's no other way than it's black and white truth.
I like the way dave explains the problems with salvage motors, i wish the service manager at the shop I worked at explained them like that. The customer supplied truck motors are probably the thing that made me rethink my choices and I left the business. Getting a random bashed, rusted motor and stripping two engines down to swap just about every part over to the salvaged one, just to have the salvage motor be a turd, or when you start cleaning up the salvage unit and discover non factory installed inspection ports on a "low mile running engine", or you pull the oil pan on the salvage unit for a looksie and its got forbidden glitter and chunky oil remnants. Unless you're inspecting and pulling the salvage motor yourself and installing it yourself, your best option is a remanufactured unit, or to have the one you've got rebuilt.
I've had a few used motors no real issues. One lasted well over 100k. LKQ will sell a warranty just as good as a reman.
Taking the time to properly explain the issues is key to gaining trust along with quality repair.
You are doing it the way all shops should do, well done Dave!
Thanks 👍
30 years experience rebuilding engines. This channel is by FAR, the best!
Something about folks from Utah, every person I have ever met from Utah has been the friendliest person on the planet, keep doin whatcha do, Dave!
My first post.
Having had my own automotive shop, worked for several dealers, and as a manufacturers field rep (retired now); I really enjoy this channel and your interaction with the customer base and your staff. Looks like a great place to work.
Thanks for sharing!
Perfect timing for this video, I am currently dealing with an Ecotec that had a timing failure and very high mileage and bent valves. The customer’s budget only allowed a used engine which I rarely do, I usually do a reman or not at all, but I wanted to help them out and take care of them. Used engine showed up and it has a broken timing guide, luckily the supplier is standing behind it and paying parts and labor to install chains and guides! Think this will be my last used engine install!
Excellent communication and honest advice to the customer. Always great to see. Sadly lacking in a lot of places these days.
This was a master class in salesmanship. Not just because he got the sale, but he helped his customer get what he needed at a lower price than what would have been had he replaced the engine. He also protected the Title.
Your attention to detail and customer satisfaction are the indicators of a successful business . Like these videos . Keep them coming.
Thanks, will do!
Quality work and service right there. And for those who say just swap it; cars are meant to be driven, rebuild and driven again. 👍
I would love to visit this man’s shop. 90 percent of the battle is finding an honest mechanic who knows what he’s doing. These guys aren’t mechanics but modern day technicians who are the best at what they do. From a mechanized equipment technician, you guys are the best.
I had one of these once, it was a 2006 with the 2.2L. The timing chain started to rattle in cold weather at 140k or so, I took it to my normal shop and they said it was fine. I decided to do it myself, so I got the cloyes kit and a new water pump along with a cheap Amazon version of the special tool for the sprocket. Honestly only took me about 4 hours in a 30 degree garage with hand tools, and the car drove another 100k miles after that. The tensioner had gone all the way out and there was so much slack the chain was eating the valve cover where it wrapped around the cam gear.
Good job. Very impressive.
I really enjoy watching this show, hopefully there won't be any more 11-day gaps between videos. Those 11 days killed me.
I’m sorry I was messing around 🎣
@@DavesAutoCenterCenterville You must keep your Groupeez happy, Dave
haha
Gone fishin'!
Anybody remember the 2.6 Mitsubishi? An instant of no (low maybe) oil pressure would unload the timing chain tensioner. This would eventually break off the timing chains guides. Then the rattle of the chain on the cover is delightful. Dam thing had a balance shaft too. Ugh. Thanks for the video. You guys are the bomb!
I do ! Lol, what junk.....
Dave, you record some rather original/rare shares concerning the goings on in your company and it’s MO. Very refreshing content. I smile constantly at the experience you offer your customers. To know that every cent they spend is golden! Stay blessed! And thank your guys for all of us that care like y’all do! I say you buy em all pizza or even a delicious salad from that one place that tosses em . Giradelis? We have one in Ogden and they’re so delicious and feel healthy. Keep those boys healthy! They are the solid foundation and the solution to keeping America great. We ain’t done for quite yet. You give us hope in our futures
Great idea - will do!! Thanks for the kind words as well
I love the phone calls because Dave explains it all and makes sure the customer understands.
Amazing human beings Dave.
Great job!
Thank you kindly
I absolutely love how you have people recommending you several times..
You know your a excellent business when that happens..
And speaking layman's terms to the customer on the phone..
Brilliant 🤩🤩🤩
Dave I don't know if you read these, but I wish there were more shops with customer service practices like yours. There are way too many dishonest shops out there. Maybe its not dishonesty, and instead its incompetence, but there are SO many shops that would squeeze every dime they could out of every job instead of working with the customer to save them time, money and aggravation like you do.
Your way of thinking transfers to a lot of different trades. You've helped articulate why I do things the way that I do with clients. I've learned some things I can improve on with systems and communication with my clients. Even though we are in different businesses. It's all about dealing with people and getting through obstacles with options. Thank you!
The color of all the components being burnt dark brown and black leads me to believe that the owner of this engine did lack of maintenance(aka oil changes). The oil broke down, causing excessive wear to the timing chain guides and timing chain guide failure. And, well, the rest is history.
Change your oil properly people
Plastics get brittle over time and age.. especially in a engine that revs up to 5000 rpms consistently.. not to mention the cycles from cold to heat.. 150k is alot of miles usually that is actually good on the 2.2 Chevy motor. Timing chain guides usually start having issues at 100,000 miles.
@@thomaslascola9683 People will go 10-15k miles on the oil and that causes this. I've seen plenty with more miles than this one that looked clean.
Dave, where have you been all my life? I appreciate your honesty and tell it like it is approach. Even the bad news is easier to bear because at the same time you are giving the customer options to properly address the issue. Good deal!!!!!
I was given a lifetime warranty on a Toyota Camry I had. They denied it for two reasons. One of my oil changes went past the year, even though it was within mileage and tire rotation. Irony is it needed a torque converter. Tire rotations, and oil change have nothing to do with that.
A lifetime warranty on the power train?
I love the videos and as a retired mechanic a compression test is one thing. I don’t understand why I don’t hear you talk about a leak down test. That is a much better test (my opinion) , and cut open the filter before anything else is done!!!!!
Thanks for showing the whole story with that car not just the initial diagnosis
Love this channel. Bring back High School shop and teach basic mechanics, problem solving, and character like this shop has.
Lord bless y’all
Dave's videos explain why shops are often unwilling to do conservative repairs. The possiblity that a conservative repair is not enough will result in an unsatisfied customer and even an argument about liability.
I get it. It makes perfect sense and is probably the right way to run a business. There are situations where a conservative approach makes sense, and I guess that those situations are going to be left to DIY types now.
I do these every week. the oil filter is amazing. 12680750 kit , clean the pan. install phaser sprockets if they dont lock and send it back out for another 100,000 miles
Dave loses me on the diesel stuff sometimes........this was fun to follow along with, and would have been my exact recomendations.
WHO has 40 grand for a new subcompact nowadays?
Just love how you talk with customers and explain everything.
Thats called professional service right there folks gor the owner of a shop to take time and personally call the customer and inform him or her of what they found wrong and walk him through the options that is a true professional right there ! Great diagnosis and customer service Dave great job to your technicians ! If i live mear you all you would definitely be my go to shop for thing i cant fo myself ! But unfortunately we are far apart from one another i live in the Holls of Tennessee ! 👍👍
Will we get a video of the Mercedes with the cracked crank, please please, and the Lambo the kids brought in the other day
I feel like he just does one and done videos. There are a few ive been waiting on as well
Love the honesty and execution of the repair sale...and it sure helped the customer understood engines.
I’ve never in my life been more exited that a shop is located close to where I live. The integrity is top notch. I hope nothing happens to my car but if it does, I’m on my way
I like Dillon, he seems like a great tech. Great job fellas!!! That customer will be greatful for your money saving service.
Dave is the goat, can’t wait for the show to start airing!
Talked with the producer yesterday. Looking toward starting in October 👍
@@DavesAutoCenterCentervillemake a ford pinto...rear end proof..in the first episode...lol
@@DavesAutoCenterCenterville awsome dave CONGRATS!!!!
Dave even looks like a goat. 😎
Don't let the show change who you are or ruin you Dave!!! I don't feel like watching another Orange County Choppers.
let me GUESS- the "warranty company" was CAR SHEILD- good luck
Amen, you qualify as an idiot if you pay money to Car Shield or the other Uber advertised car warranties. Just put the money you’d pay for a premium into a saving account then draw the money out for repairs. You’ll thank me later.
Your thoroughness and integrity of informing the customer of all the options and the weight of each one is phenomenal. You've inspired me to take a road trip to see the beautiful sights of Utah and incorporate y'all as a pit stop to make sure my engine is as good as it can be hahaha
Gave options instead of throwing a reman motor at it. That was straight up cool.
Thank you, we've had a lot of questions about what the options are👍
@@DavesAutoCenterCenterville I really should have been more clear and said, you gave him options instead of backing him against the wall with a motor or else attitude. He may have said okay but he would never be happy about it.
By explaining only *viable* options, you empowered the customer to pick one that you had already decided to No muss and no fuss. You gained his trust by leading him to the best choice for him and that's solid gold in any business, and much better than trying to wrangle him in. I hope others take note of how you handled this because it's a terrific lesson.
I’m not in your line of work but listening to you and how you explain everything to your customers is a huge lesson on customer interactions. If (when) I blow up my 7.3 you know I’ll be scraping every penny for some a Monster ceramic! You are really good at your trade my dude.
“Hasn’t been very long-two months”
😂😂😂😂
If you let problems go until something forces you to deal with it, expect carnage.
With that much metal, I was expecting bearing destruction. One thing's for sure, you never forget that particular "knock" once you've been through it.
@@_shaggyrogers_ I’ve been there. 1969 VW van overheated going up the mountains and oil drained out. Got home but swapped out the engine.
@@craigiefconcert6493 I get it. Killed a 2013 5.0L Mustang myself. The relatively rare but unfortunate cylinder #8 failure (car had otherwise been well maintained- it was only a year old at the time). It had less metal in it than the engine from this example, but the short block was wrecked. Had a shop with the kind of integrity and customer service this place shows build something that would last. It was an expensive life lesson. Dealer wouldn't touch it. Well, they would, but it was actually a better price and better package to go with a reputable engine builder who, in the end, sent me out the door with something far better than the Ford dealer ever could. That same engine is still running strong today ten years later.
Since the motor was already out of the car and disassembled, I took their advice and paid the little bit extra to put a few special touches on it that would really insure its longevity. That turned out to be the right decision.
@@_shaggyrogers_ that’s when you know you’re dealing with a really good shop-when they know what extra changes to make to improve the engine.
Very nice! Teardown, diagnostics, options, solution, the end 👍
That oil filter is the MVP
Another great job! Kudos to the customer for allowing Dave and the crew to do their thing!👍
I'm impressed that engine was able to survive all that. As for the insurance/warranty companies they run the spectrum. Sometimes they just deny everything. Sometimes they just approve and sometimes they send an inspector out. That inspector can either be cooperative (they take photos say ok and leave) or combative (questions everything looks for reasons to deny the claim). Most of the time when a vehicle needs a motor the insurance company gets one from the junk yard and like my auto instructor almost 20 years ago said "you find junk at the junk yard."
Those junk yard motors are sometimes worse then the ones being taken out or have other issues that require further repair. It can be a difficult and frustrating situation for everyone.
There was one time in my career when a warranty company actually paid for a new motor and it wasn't a cheep motor either. It was a BMW E60 M5 (the V10) and the oil pan was full of rod bearing material. Basically the warranty company told the owner of the vehicle if he upgraded to the "upper tier warranty package" they would pay for a new motor otherwise he was going to get a junk yard one. The owner had to put down about 10k from what I recall and the warranty company bought a new S85 engine that cost around 30k (after the dealership markup back in 2013).
We didn't have the best engine crane (because the dealership is cheep af) I needed people to stand on the back of the crane keep it from tipping over.
So moving that v10 around like that...well let's just say you couldn't slide even a greased pee in my behind because I was that tense about the situation.
A friend of mine just bought a 2006 BMW M6 5 ltr V10 with 39 K mileage. We are aware of bearing problems when they get mileage but this one checked out good. Also ordered the BMW recommended 10-60 oil that almost nobody stocks. Ten quarts and filter were about $130. None of the thin piss 0w-20 or 5w-30 that get put in cars for an extra .5 mpg. Car is in Florida. Do
you have any insights into this high performance V10?
@@williambikash6645 Using that 10w-60 is VERY important for that engine and it's not always easy to get as you say. The oil change on that engine is unique in that it can have two different drain locations. It's easy to overfill and get that overfill warning in check control. So I usually put a little less in (about 1/2 a qt) get it warmed up, check the level on the i-drive and then add or not add from that point. What's frustrating is the i-drive doesn't always update immediately after adding oil, so sometimes you have to command it to update with the bc button or shut it off wait a few mins then check again.
Also like the E90 M3 S65 those bearing have a limited life cycle and really are meant to be serviced around 100k or so (depends). Most people don't do that but if I owned one I would look into changing out the rod bearing at higher mileage. It's not an easy job as even getting that oil pan off is quite a task (compared to removing other oil pans).
One thing that is VERY critical is that you NEVER turn the engine over backwards (counter clockwise). Turning the engine over counter clockwise will destroy the oil pump and end up ruining the motor. Aside from the motor issues the ones with the SMG duel clutch transmission can be a time bomb itself. Issues with those can be very expensive. The exceptions being just needing some fluid or an accumulator, outside of those replacing the duel clutch or replacing the transmission itself can be 5--10-15k depending on parts.
It's a unique car, a fun car, has a great sound, and when it's all working as designed it's awesome upper tier BMW type stuff.
You don't really see the oil leaks or coolant leaks other BMWs from those years had. So you're not doing valve covers or oil filter housings or expansion tanks every 5-10years.
It's just the issues it can have....are hugely expensive.
Fantastic work to you and the team. After watching the rear end tune up on another video I'm seriously considering having you guys fix mine. The truck was abandoned 9 years ago and i recently got it operational, the rear end was obviously leaking at some point (axle shaft seals) and i think that ate the pinon bearing. Ring gear wasn't chewed or chattered but it's got a whine and grumble at speeds over 80. Thanks again for the knowledge sharing here Dave.
I got out of the field after ten years because the shops I worked for were dishonest and wanted me to be part of their scam. That didn't sit well with me. It's refreshing to see such an honest and professional shop.
"awwww shit" I felt that one.
I absolutely despise installing used engines. Even though most of the ones we get are decent engines every now and then you get a bad one. Especially out of wrecked vehicles that have that hidden crack/oil leak you couldn't see. Of course it helps having an educated customer. Thank you for keeping it real.
Of all engines roaming the roads of America, there cannot possibly be more of any just barely hanging onto life than this 4cyl GM unit. Funny Dave still thinks of it as the 2.2 which I also usually refer to the platform as.
It's gotten to the point where it's a notable exception for me to find oil on the dipstick of one I come across
These 2.4l b4 2012 are useless, after 2012 savable but u MUST do timing chain intervels like a belt
@@captaintoyota3171That timing chain racket after start up if you changed the oil oil is a good way to show that to the owner lol
My old 2.2l sounded worse. Holy shit was that thing persistent to not die. An absolute unit at 348k miles. Though I ended up trading it plus cash for a 2.0l...
@@captaintoyota3171timing chains last a lifetime if looked after, at least twice the oil changes the manufacturer says and quality oil
That engine sounds absolutely perfect. Just look how smooth the engine idles. Cant see any vibrations. No weird worrying ticks n rattles. Id be happy wenever my car starts.. sounds n looks like that
BMW M62tu engines suffer from this very same issue. Usually it's disastrous for the engine when this happens. Lack of maintenance exacerbates this issue.
Yes Dave , we need more master mechanics like you and your son in this world🎉🛠🇬🇧🛠
Dave gives me faith in the auto industry! Now we just need to clone him x’s 10,000 and deploy him across the country!
In this business, and many others, communication is number one to keep your customers happy.
If I only knew of a Shop around here in San Jose California that I could TRUST to do what you do, I take my stuff to them. Great Job Dave, and your Technician's are TOP NOTCH!!!
I’m in San Jose too, and so far have never found a good mechanic/technician.
I appreciate that!
Thank you for posting this Dave. All 2.2 and 2.4 GM engines in service will potentially have this problem. My Chevy 2.2 almost had the same failure. Heard a little rattle on startup just before the 100K mile mark. Pulled the valve cover off and discovered the upper right timing chain guide was coming loose. That odd looking bolt that this guide pivots on had backed out and was jammed at an angle and was being cut into by the chain...but it had not jumped time. So off with the crank pulley/balancer, front cover, then rigged the camshafts in place and proceeded to replace timing chain, balance shaft chain, all sprockets, guides, VVT solenoids, and chain tensioners with OE parts. My total in parts was under $500 and labor (me) about 2 days. It is imperative to get the vehicle off the ground to do this. Our 2.2 Chevy is running fine now and approaching 120K.
Replacement upper right guide bolt was a new design. Later model cars may have the new bolt, so it may not be necessary to pull the valve cover to inspect that bolt. Oh yes, my compression was "like new" on all 4 cylinders when finished. We were fortunate. If you even think you hear a chain rattle on one of these, get it inspected by a competent shop ASAP.
Great communication with customer, integrity, excellent wrenching......AL Scott
Another GREAT ENDING! You're AWESOME, DAVE!
You rock!
I love the time you take to inform the customer and the honesty in which you do so...
Update - that owner got LUCKY! Wow...😂
Great job, Dave. I would also recommend the next 2 or 3 oil and filter changes be done a little earlier than usual, with old filters cut open to see if anything is still floating around. Then, on time oil/filter changes with a high quality oils and filters.
Anyone that is considering buying a warranty should watch this video.
If a warranty company is watching this video, they'll see all that sludge and carbon build up and say "You didn't change the oil regularly."
Another informative video from Dave's Auto re: a Catastrophic failure that started with the timing chain. Dave lays out the customers options and recommended that the engine be replaced with a remanufactured motor or possibly rebuilt it. The customer appears to have been lucky with a rebuild of the motor.
That motor sounded awesome, As a motor head myself, It is awesome that there are guys like you still out there that are Hones and willing to do the right job no matter what. Any other place would have sold them a used motor or possibly new or rebuilt. You took the steps to Properly diagnosis this engine and only do exactly what was needed and returned the car to the customer with a job done right and done by tech's that are TRUE professionals. Nice job Guys Keep Up the Fantastic Work... (Wish I lived in Utah so I would be closer to you guys) I'm actually looking into getting the 5.4 triton Motor rebuilt in my 07- F-150. It has over 183,000 miles on it, but she still runs like a champ, motor is as quiet as a church mouse, A little noise from the ticking injectors, but other than that, she purrs. Motor is ALL original Including Timing components, in fact the entire engine is original right down to water pump, alternator and emission components. The trans was done at 105k by Ford. I had them install a Brand-New Trans when the original lost reverse. Not a rebuilt, Brand New In the crate directly from Ford. Cost nearly $3,400 but I had an extended warranty and believe it or not they actually covered the entire cost (Less my $100 deductible)
Best feeling after doing timing I that first start up and it doesn’t explode lol
Great job. I have 640 thousand miles on my Cummins dodge ram I would love for yall to rebuild it it’s still running great
Have we Qualified this vehicle for any repair. 150,000 miles? Nuts to do anything other than complete replacement or rebuild. Car isn’t probably worth the cost of the repairs. But Dave is all over this.
Yeah, I’m not sure I would be talking the owner into all of this. That car in general is at the end of its useful life.
150,000 miles is nothing
@@StrongerThanBigfoot on a Toyota yes…on this piece of garbage they won the lottery getting it to 150k
100% agree with Dave and his whole team being top shelf excellent mechanics, service advisors, mentoring beginners or less experienced guys in the shop etc...! Cannot be argued. I don't know the median household income in the region his shop is located in, but that has a lot to do with any shops success. Another reason why Dave's shop is head and shoulders above the average professional and skilled shop( not just the average shop) is that you're not going to find many shops that have the wide array of equipment that he has...He has a complete top of the line machine shop, where most others have to send out heads, crankshafts, blocks to be checked for cracks, machine work, balanced etc... which lowers the bottom line tremendously. I'm not sure (also not my business), what his top guys are paid.. but highly skilled, fast and top tier mechanics make between $40-$50 an hour and paid on commission. Those guys diag, remove whatever needs fixed or replaced and reinstalls on their own. I'm not at all in any way saying anything bad or negative about Dave's shop or any other shop. Some guys will take time to teach and mentor if it's in their nature to do so...but many don't, whether it's for selfish reasons or just because time is money and they just can't afford to slow down.. I can say without any doubt that his guys are paid top dollar, because they deserve it and do top dollar work. The younger guys remove engines, transmissions, rear ends etc and when fixed or any other diag and labor is complete, they reinstall. This is the kind of environment that is where any up and coming mechanic would thrive. Transparency and communication is everything. In other words, he has the perfect shop, (sim test machine) that's piece of equipment is priceless! If you have the knowledge, the want and understanding that you never know enough, the right tools and high character people..... The sky is the limit... This is the definition of generational wealth and leaving a legacy!😊
Just found this channel. Absolutely outstanding!
It has 100+k miles with questionable maintenance history and probably a dozen owners . That's an Amazing return on investment!! Name a motor that was built from 1960 to day were you could neglect it ( basically NO maintenance) and get over 100k ! Nothing from 60's to 80's that for sure. Adjusting points and carbs every freaking month 🤦🏽 oil leaking everywhere.
You have a lot to be proud of. Your honesty will go a long way!!!
As a worshop general manager this was a great demonstration in how to handle the customer side of difficult and expensive potential repairs with so many unknowns. I assume cost estimates were flowing via email along with the pictures so the customer knew how much they were in for.
No fucking way I'd be dropping another engine in a POS Malibu.
Leak down tests are cool too and saves messing with hanging new timing components on.
I'm so glad that I'm in government fleet. Our maintenance records are awesome compared to what i see with the general public.
That said, when i get a vehicle that bad, I let the boss know. I either fix it, strip it for auction sale, or swap out parts with a wreck unit.
I did a total timing job with all OEM parts in a twin turbocharger Expedition at 90K. It took me a week, but when I was done, it was quiet, and ran like new.
90k miles and needing that amount of work. JUNK
@hokie9910 Police and municipal government vehicles get a LOT of idle time. So in reality, that factor would probably double the actual mileage, had it been driven.
And if you ever want to buy one at auction, you could be getting one that is full of used up parts from other wreck units. None of that we have to disclose. Buyer beware....
- had an educated customer with just the right amount of money to spend and a truly honest professional to save the day!
I think these days Transportation that runs well beyond the end of the payments is money in the bank .
From a guy that has put a base gasket in a 79 CBX (twice...the first one one was a factory defect) , and rebuilt his old Triumphs......WELL DONE!
oh
2002 Trailblazer with 246k and no hands have ever touched, after warranty.
I am always impressed by all of your tools and machines. 😁
I have had several CBX machines. Rebuilt a few and had more fun than ever with my clothes on on all of them!
Lucky that the engine was not an interference engine. Its so important that if it is and you here a timing change rattle that it goes into the shop damned quick or it will be a new engine. The oil filter did an amazing job keeping the forbidden sparkles out of the cam bearings, main bearings and the big-end bearings.
Save the money you'd pay for an extended warranty and actually do some maintenance....
I love this type of video. I learn a lot, especially on how to deal with giving bad news to folks.
Is Dave the least expensive option to get your vehicle fixed?
NO!
Is Dave the place to get your vehicle fixed CORRECTLY the first time?
YES!
DAVE refuses to do anything except QUALITY WORK he can stand behind!
the cheapest is just cheap
Had a early 80s f250 plastic gears went out on the timing chain. Local shop changed out. Two weeks later quit again back to the shop and they said the dowel pin fell out. Never heard of a dowel just falling out but they made good on their work no out of pocket except for the towing bill.
Gets expensive when a car makes a funny noise and you keep driving it another 2 months. Until it stops running. 🙄
Yes finally 🙌 HONESTY WITH A CUSTOMER GOES A LOOOOG WAY ❤
Very satisfying to see a video that actually has a closure 🙂
Subscribed cos Christian and Vera (LR TIME ) sent me 😁