What I don't get is why they wouldn't make people put the IMEI or serial number of the trade in phone as part of the process. Then there would be no discrepancy. I'm pretty sure Apple does that.
A limit to ordering something that you had to order multiple times because they never did their part in the first place is lame! A live person should have contacted you. Crazy whack service. I know you were pissed Emerald. This is bad business
Why didn't you buy from your network provider? I got the S24 Ultra as an upgrade or €499 (€200 off what they were advertising it for on their website, as I've been with them for so long). Also, I'm getting nearly €200 for my old handset (an S21 Ultra) off them.
In that story someone got lucky :) That aside, when taking the picture of the old phone, I would also have my name and address on paper next to the phone on the picture and have front and back pictures. So much time wasted, sorry for what happened to you.
That's so smart! I wish I had did that. The thing is, even if I wanted to return the s24 for a refund and get my old phone back, would I have gotten it? Did they really keep track? Did they figure I would go along with it?! They figured I likely didn't have a video or photo of my old phone and therefore couldn't prove it. Smh
@@emeraldthecreativegem I meant for your viewers or possibly for another trade-in purchase. Looks like the Samsung team was quite disorganized this time, probably overwhelmed, unfortunately, yet no excuse. That said, implying that you tried to scam them is a different level. Not smart to say from a commercial perspective, even if they think you did. I hope they get back to you and apologize with a small gift 🤞.
*SCANDALOUS* to sit and complain infront of a webcam for 3h, just to make a 16 min youtube clip, just because you can't "consume a product". Specially when you do not really need. There are people in the world with no food, no electricity, no home.. Get a reality check please.
It's the S24 Ultra** Great video quality isn't it? BTW, can you send me a link of a non profit organization that I can donate to help those in need that you use as well? 😊
I did not intend to attack your person, see it as a just a sober wakeup call. Try to help others, without expecting anything back. It's good the soul 🙂
What I don't get is why they wouldn't make people put the IMEI or serial number of the trade in phone as part of the process. Then there would be no discrepancy. I'm pretty sure Apple does that.
Exactly...that sounds too much like right ✅️
They do ask for the the IMEI in the very beginning
Ughhh did not. They said put the fedex part in the box and that was it. Smh
Probably the worst customer service I have ever dealt with. We need answers @samsung
For sure!!
This why I didn't trade in,I got the phone through my service provider when they had good deals,didn't want the headache
Samsung customer service is slipping, and their accommodations are good but it's wishy washy..Great review and story!
Slippin & Dippin..I called at least 10 times 🫣
A limit to ordering something that you had to order multiple times because they never did their part in the first place is lame! A live person should have contacted you. Crazy whack service. I know you were pissed Emerald. This is bad business
Unacceptable and provided no additional discount either
The quality is amazing on this video 🔥🔥🔥
You see me ?!? 💝
Why didn't you buy from your network provider? I got the S24 Ultra as an upgrade or €499 (€200 off what they were advertising it for on their website, as I've been with them for so long). Also, I'm getting nearly €200 for my old handset (an S21 Ultra) off them.
Her friend suggested it. She wasn't planning to get the phone at all.
@@bigguy2128 With friends like that, who needs enemies!
Hey there, that sucks that Samsung messed you up like that.
What kind of phone do you have?!
@@emeraldthecreativegem I got an iPhone.
I always buy my phone on Amazon too. Thanks for the heads up, Sis.
The one time I decided to do something different 🤦🏾♀️
I was going to get mine from them too. NVM!
Lets get into it!!!!
Get Your popcorn 🍿
The s23 ultra is amazing I have it but if your done with Samsung get the red magic , Huawei, Xiaomi, Google , One Plus, or Honor magic v2 porsche
I'll definitely consider these options!! Thank you 😊
In that story someone got lucky :)
That aside, when taking the picture of the old phone, I would also have my name and address on paper next to the phone on the picture and have front and back pictures. So much time wasted, sorry for what happened to you.
That's so smart! I wish I had did that. The thing is, even if I wanted to return the s24 for a refund and get my old phone back, would I have gotten it? Did they really keep track? Did they figure I would go along with it?! They figured I likely didn't have a video or photo of my old phone and therefore couldn't prove it. Smh
@@emeraldthecreativegem I meant for your viewers or possibly for another trade-in purchase. Looks like the Samsung team was quite disorganized this time, probably overwhelmed, unfortunately, yet no excuse. That said, implying that you tried to scam them is a different level. Not smart to say from a commercial perspective, even if they think you did. I hope they get back to you and apologize with a small gift 🤞.
I got my S24U at the beginning of its preorder and I traded a busted up android off of marketplace. I ended up getting $1000 off for pre ordering.
How!?!? You were so lucky
We need answers, Samsung!
Get. It. Together.
I have to be the devil's advocate .I did not have any problems with my pre-order
I'm glad it worked out for you! !
Oh no, Em! The Gems got your back 💎💎💎
Yall the best! #EmGemGang
*SCANDALOUS* to sit and complain infront of a webcam for 3h, just to make a 16 min youtube clip, just because you can't "consume a product". Specially when you do not really need.
There are people in the world with no food, no electricity, no home.. Get a reality check please.
Thanks for watching. 😂 Go throw your computer out now. 😂
It's the S24 Ultra** Great video quality isn't it? BTW, can you send me a link of a non profit organization that I can donate to help those in need that you use as well? 😊
I did not intend to attack your person, see it as a just a sober wakeup call. Try to help others, without expecting anything back. It's good the soul 🙂