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Because of this video, I just cancelled my saudi business class flight to show solidarity. Thank you for making this video to share something so personal. Take care, be strong, my fellow canadian. Happy Chinese New Year! Xing Nian Kuai Le, Shen Ti Jian Kang!
I grew up in Dhahran (from the 1980s - 1990s). Saudia has improved from what it was back in my day. But, still no excuse for how they treated your dying mother.
I know what it's like to have a mother who had cancer. These people are fragile, yet they continue to fight and endure. They should be treated with utmost respect. I'm sorry for your loss, ahia Tiezheng.
My mom has lung cancer right now with only a few more months to live. Its hard. On everyone. Hope you and your family are doing okay. Sending my best wishes.
@Ivan Ivanovich just pass by the comments, “that’s life” as you said, everyone goes through it so don’t be a prick and take your advice and just scroll by. It was your choice to read it through it
Thank you everyone for your thoughtful comments, and for taking the time out of your day to write them. They have been very sweet for my dad and I to read. I can’t ask for a better viewership. Almost no one said anything negative, which is quite a surprise considering this is the internet. Just a quick update, 24 hours after this video went live we did receive a potion of our refund. Coincidence? Probably not. But more than that I’m glad the airline is paying attention and hopefully doing something about the things I mentioned.
I’m so sorry to hear about your mothers experience on that trip. Also condolences to you and your family on her passing. I only just discovered your travel site and I’m so impressed and really look forward to your future videos. I love your sense of humour and wonder if you have some Australian in you. 😁. I’m an Aussie and love your sense of humour and how you present your travel blog. The best I have seen on UA-cam (and I have seen a lot) and also travel a lot for business within and between Asia Pacific and Europe. Please keep travelling and all the best for the future. Aldo
I am so sorry for your loss, and for your mum’s treatment by the airline. Thoroughly enjoy your videos, the thought and care you put into them is evident. Wishing you and your family healing and peace
I'm truly and deeply sorry about the loss of your mother, I just recently started watching your content and I do want to let you know that your viewers are here for you! You deserve each and everyone of your subscribers and I'm sure your mom would be really proud of you and the kind of person you have grown up to be! Take care Tiezheng.
I've been watching his content for some time now (each 1), and I the parts where he apologizes to his Mom every time he consumed alcohol was the sweetest part of his videos..
So sorry for your loss, I’m a Saudi and I totally agree the airline and even airports services should be much better in many aspects. May your mom Rest In Peace brother
Lmao what a Saudi you are it’s funny because Saudi Arabia started to upgrade their shit airports to better and going and also Saudias began putting better service then before
On a serious note the credit card thing should be a call to America Express. They won't put up with that excuse. So very sorry to hear the loss of your mother. Moms are special, not having them us hard.
@@VicariousVoyager I did not know that. It is an insult on top of injury. Thank you, though, for taking us with you and expanding our view with heart and humor.
im not a saudi citizen a british citizen we have never had a problem with saudi airlines,people get bad experience everywhere iv had bad experience in my own country dont mean its always like that. The guy expects everything top luxury well buy a private jet then,u could tell from the begining when the video starts it was going to be a negative video.
Definitely not buying your comment tho 😂, saudia sucksss big time, known for consistently loosing baggage of their passengers and will never be on par with Qatar Airways, Etihad, Emirates, Gulf air, Oman air and the likes,
I recently lost my mother 2 weeks ago and she was very ill and was due to get on a flight to go back to her motherland but never made it to the flight, hearing your moms story broke my heart. Thanks for sharing.
I’m really sorry for your loss, and as a Saudi citizen I’m deeply sorry for what your mom gone through in my country national airline, and I want you to understand that I’m pissed as hell of their incompetence and I add my voice to yours and hope that Saudi Airlines level up their service in every way possible.
This made me tear up. I'm sorry to hear about your, mom. Thank you for still sharing this personal experience with us. Your family deserved so much better and no one should be treated this way. I pray that this serves a wake up call for the entire airline industry to step up and improve from this experience.
My sincerest condolence Tiezheng. I cannot imagine what you may being going through. I am sure that this video was not easy to film either, but I admire you all the more for it. Take it easy on yourself :)
The last part broke my heart. Did not expect this level of emotion in an aviation video. You have me crying. Deepest condolences for your loss and thank you for sharing such honest, high quality content. This is when I subscribed to your channel and I encourage everyone to do so 🙌🏾
It's wonderful to see you back again and uploading your travels. However I think we can all understand now why we haven't heard from you in a while.It's a unbearable loss but even more so when we are so profoundly let down by a service that should be delivering passenger care so much better. May they hang their heads In shame and apologise unreservedly for treating your dear mum in an appalling manner. You have done the right thing in addressing this in a public format and outing them. Take good care of yourself x
Know what? You’re ok. Anyone who cares about their parents as much as you do deserves good things to happen to him. I commiserate with you on your mother’s loss and the terrible way she was treated by the airline. I sincerely hope something good comes from this video since you took your time to talk from your heart. I was very moved. Best from Colin.
Filling the mug completely is a sign for your guests to leave? I love it! This made me remember my father's statement to guests who he thought had stayed too long: "I'm going to bed so you can go home."
I was a ground staff for Cathay Pacific. We were taught to handle passengers with utmost care and more importantly, go the extra mile for them. The time they travel with us bears great significance to them. It may be the time that they move to a new country and start a new life, or it may be the time they carry the ashes of their loved ones. Ground service is just as important as those on air. So sorry for your mother and I can feel how heartbroken and frustrated you must be. Hopefully they see this and improve!
While I understand you may take pride in your work, Cathay Pacific delivered a horrendous experience when my mother took a 16-hour flight to Hong Kong, very weak with a medical condition. Literally, the medical condition was so visibly obvious that anyone who looked at her for 1 second could see that she was not well and needed special care, nevertheless, I have communicated this to Cathay and submitted a medical certificate. The entire flight, Cathay Pacific flight attendants never even attempted to look after my mom. One example that really infuriated me was: airplane humidity level is notoriously low, which actually exacerbated my mom's condition and significantly increased her discomfort. The discomfort got so bad, that when she saw a flight attendant who was all smiles to a passenger situated a row before her, when the flight attendant was done, my mom asked her whether she could have a hot towel to ease her condition a bit. (Hot towels can be seen served out to the business class.) The attendant was visibly annoyed with my mom's request. She looked at my mom and just told my mom that hot towels were not served in economy. My mom was taken aback and explained that she was feeling very poorly and would very much appreciate a hot towel to alleviate the discomfort. The flight attendant repeated that, sorry, we do not serve hot towels to economy passengers. And walked off! My mom was not asking for something extravagant. Just a hot towel. And she was visibly unwell. When I was watching this video, and watched Tiezheng recount his mom's experience. I teared up and recalled my mom's experience - that flight with Cathay Pacific was the only time that she was feeling so poorly - and it made me so angry to this day. To Cathay Pacific, please also extend some basic compassion to clients in your economy class.
@@princess-alexia CX seems to be a hit or miss these days.. They used to be very good ... I am sorry about you're mom experience, that was uncalled for.
My family used to fly with Cathay Pacific a lot about 30-35 years ago, when I was small. Some of my earliest memories are being fussed over by the flight attendants, who treated me with such patience and kindness. Their behaviour was above and beyond any expectations I would have as an adult. They would pin plane badges on me as if they were real prizes, sneak me extra snacks and let me wear their hats. If my mum fell asleep after wrangling two kids between countries by herself, they would take me to the cockpit, introduce me to the pilot and play with me until my mum woke up. Those attendants gave me some of my best childhood memories and I am still grateful 35 years later.
You speak of a completely different creature in CX, the finest airline in the world, and look forward to it being back at full strength as the nightmare ends for both CX and HK. Your attitude represents the fineness of this carrier which I have flown my whole life enjoy endless exquisite flights and comfort in all 3 classes.
@Vicarious Voyager *While you might not want to dwell on the loss of your Mother because it is so painful, I would write a snail mail return receipt requested letter to the CEO of the airline and explain your experience, I am certain that if someone at that highest level gets notice of that situation it will be changed in the future.* My condolences for your loss.
I’m Saudi and I hate Saudia, it’s the worst airlines I tried and I tried over 30 airlines. Even third world countries have better airlines. If you have annnny other option other than Saudia go for it, even if it means you’ll road trip. If I’m traveling between cities in Saudi Arabia, I’d literally take an international flight and transit but not get into a Saudia flight.
I'm so sorry to hear about the loss of your mom. The airline's treatment of her when she was most vulnerable was abhorrent. Thank you for sharing that experience with your audience so others in a similar situation may be aware. Sending love and aloha to you and your family!
I don't believe many of the things you said. You will never get your money back? seriously? you are talking about Saudia here my friend. Next is your mother story may she rest in peace. Did you upgrade just before the flight? preparing the oxygen tanks on an international flight can take up to 1 month. So when exactly did you order the upgrade? if you upgraded before the flight shortly, its on you. If you upgraded prior to 1 month and you told them its completely on them. Be fair, if you made a mistake OWN IT. maybe you should have called to make sure everything is fine? more details are needed so we can tell if they made the mistake and not you. Number3, they don't speak english? pardon me, its difficult to find a Saudi citizen aged 14 to 30 who can't speak english. Let alone someone working on an airline. This thing just doesn't add up at all. Sounds to me you are just angry you criticized everything even the chocolate, relax a little bit and be more objective.
I can't comment on number two but number one, yes it's Saudia where the people are very hospitable but unfortunately costumer service sucks here due to laziness and lack of responsibility. Many times when they can't be bothered to do something they just saying "bukra" just so you stop hassling them. And number three is just not true, majority of Saudis don't speak English and it is rare to find one who does. And speaking English doesn't mean you know how to say "welcome" "where you from?" "I love you", but actually have a basic conversation.
It was heartbreaking to hear of the poor treatment your mother received on her flight to China, the airline should truly be ashamed. I am so sorry for the huge loss of her passing.
A would like to add also that SAUDIA GROUND CREW i.e. Ticketing staff / customer service are 1000% lazy and incompetent, if you're going to book in their offices please bring with you your 10,000% patience...
You’ve got to be the only UA-camr in this content category offering real world justification why the VPN sponsorship you’re positioning is relevant to viewers. Thank you.
@vicarious voyager I’m sorry my comment overshadowed the story of your mother. Truly I had written the comment before I finished the video yesterday. I appreciate you sharing your story, sharing it gracefully, and accurately. You took the right direction without the need to take it too far. That goes a long way. Best to you and your fam!
What they did to your mom's UNACCEPTABLE... I felt your sense of sadness on that issue... very very very very very bad airline... and, I'm shocked airline of one of the world's biggest oil producing and rich country (Saudi Royal Family) is denying refunds... by delay tactics... terrible...
Sorry for your loss. I wrote a comment before finishing the video about how I was happy you're back. Just finished the video, and understand why you may be taking time for yourself and your family. Take the time you need, it's hard. My mom has lung cancer with only a few more months to live. I'm truly sorry for your loss. We'll be here if you need anything. Im based in Ottawa, if you ever need anything.
I was flying business class, or was supposed to fly business class, they refused to give me a boarding pass and insisted I change my seat to economy. and yes, you guessed it, i only got a partial refund for it. I later asked a Saudia pilot freind what it was all about and he said, this is probably because one of the cabin crews was having a friend fly along and gave him my seat. I asked if this is normal, and he said yeah it happens all the time, unless you're American or British. Well I lose in all cases.
I'm sorry for your loss bro..!! I've grown up loving Saudi Airlines. I hope they are compassionate enuff to acknowledge what you said and help others in future..!!
I’m so sorry for your loss. It’s a bittersweet feeling to be a part of Saudi. Full of hospitality and kindness but when it comes to their job they lack respect and just simple care. I know how it is for Asians to respect and take care of their guests specially when they are not okay. I’m sorry your mom had to go through this in her illness.
My deepest condolences to you and your family. So generous, still important of you to share this story and put the service into perspective. I hope Saudia reaches out (Which I guess they wont..) and give some clarification on their future plans. Guess they will put the blame on Covid as others would do..
First of all I feel sorry for your mother’s loss. Second, I found out that some people here in the comment section used to be crazy, they criticized the whole country,culture and it’s people because of one issue that can happens in every airlines. Some of them even started talking about politics because of this Issue, i really don’t know why the hatred against this country is ridiculous and every problem happens there they exaggerate it. I’m not saying our airline is perfect but at least be objective when commenting.
Same bad experience here. Booked flights for my mom and sis for April 20. All flights stopped due to Covid. Havent recieved the refund since. So sad to call it an international airline
The only time I flew business class was with Saudi Airlines in late 2015. It was a Boeing 747 not sure which variant, likely 200 or 400. Reclining seats didn't work, inflight entertainment system didn't work, everything was broken, seats were empty so I switched to a different one its recliner did work. Was amazed by them serving Qahwa and hit towel, I had no clue what else business class offers, they gave an amenity kit which my stupid teenage self didn't take it with myself thinking I'm not supposed to take it home with me... It was the last time I flew Saudi, it certainly has improved. Also, wow you lived in Saudi Arabia as well and moved to Canada too!!! Instant sub. I moved here in Canada just last year the same month of you filming this. Edit: I commented in the middle of the video and I'm really sorry for how badly this airline treated you and your family. You did the right thing calling them out, it takes a lot to open up. Really sorry for everything.
Saudia : The worst possible review you can get.... I will never fly them either way. But what a way to get your mother sent off. I almost cry watching this. Feel for you :(
I felt the unhappiness that you showed at the latter part of your video and also huge sadness and frustration, plus of course my condolences for the loss of your mother. I know here in Britain we fall short of various matters at different times but… I do feel that the likes of British Airways or Virgin would not necessarily treat a person in the some way at a very difficult time of their lives and of course their families too. You have no need to apologise to us young man for some minor points as not getting stuff edited and posted, in the major play of things that is frankly unimportant and possibly irrelevant. Happiness is a great thing and we have all smiled and laughed at so many of your videos, this one was very personal and special to you personally.
did u not want to book economy at 1st?Your dad booked business but thy couldnt cater for machine so thy put in economy so i dont see the problem. A normal person would be happy to b in business class,but u just had to say mostly negative things,i guess you should never travel on it again
Hello, I’m Saudi and i agree with you, unfortunately this airline is just greedy and all they want is money and they don’t have that much of a competition so they don’t even try to be better, Saudi Arabia is a huge country a lot of us traveled between cities using it cause it operates in all domestic airports, flynas unfortunately doesn’t. Me personally i had to travel between a small town and jeddah for more than three times per year and I preferred flynas for so many reasons considering that they have similar servers with a huge price difference, altho they had a tight schedule of twice a week (while saudi was offering a daily flight) but after the pandemic it no longer operates at that town :( such an inconvenient that i had to use saudia or fly to another domestic airline and then take a ride of 2 hours just to save some money. I’m sorry about what they did to your mother that’s almost the opposite of our religious and cultural ethics and most importantly such an inhuman treatment you got. It’s just upsetting.
My condolences on your Mom’s passing. As you were speaking, I could hear your pain. Unfortunately, many state run airlines suffer from indifference and operate in a ‘captive audience’ fashion. As an aside, the landscape of KSA is breathtaking
Except that Saudis aren’t a captive audience. Saudia competes with other airlines to most of its destinations across the world other than the US (no US airline has flown to the Kingdom for years). My experience is that Saudi families prefer to fly Saudia to Europe and Asia. It isn’t at all like state-owned carriers such as Alitalia or even Turkish Airlines. The crew aren’t Saudis generally - maybe a couple male stewards only - and certainly can’t show indifference in how they treat customers. They can easily lose their jobs.
I’m so sorry to hear about your mom’s experience, it’s always sad and infuriating when airlines fail to provide the basics for those who need it the most. My sincerest condolences and I hope you feel better as time passes.
I wish your mom could have been comfortable on her last ever trip. This is indeed really sad. So sorry for your loss, Tiezheng and thank you for sharing. I personally always felt Saudia is for Saudi passengers only and yours & Trek Trendy's recent upload have only confirmed that.
I’m deeply sorry for your loss I know how it feels to have someone die from cancer and also how sometimes airlines treat you bad, so I send all my love to you and your family. Also thank you very much because you always inform us with how airlines work all around the world and also for taking the time to do soo. All my love, Tiezheng
I'm so sorry for your loss and shocked at how the airline treated her, especially for a carrier and country who prices itself on its faith and humanity. I hope you and your family are keeping well 🙏
- My condolences to you and your family on the loss of your beloved mother. Inshallah you will meet again - I know people who have family who work there as transplants from other parts of south asia and they are treated like dirt. They are abused, looked upon as second class citizens and have almost no rights. They put up with it because there is a paycheck involved but I have countless stories of these types of incidents and behaviors. Typical of most homogenous countries who treat "western" types of "guests" one way and others a different way. Ask any of the south Asians who work there. - My dad who has flown Saudia on a few business trips confirms your findings, they are average/mediocre at best.
I’m so sorry for your loss no human being should go through such an experience and I completely agree with you , Saudi airlines May have improved but is not bringing up it’s not really bringing up and showing the level of hospitality of Saudi people i’ve some employees in Saudi airline that they really don’t treat their work position with love and as ambassadors for the country they just treated as a good paycheck a job and just show up in time for work and that’s about it , I hope this video reach the Saudi airlines HQ and watch out over all their employees and the action make the more discipline Black other neighbor airlines and take more feedback from customers and travelers , keep up the good work .
My condolences Tie Zheng. Wishing you the best of spirits in the new yea. Your mom will join you in the skies every time you fly, that's for sure. Stay awesome and hope to meet you one day. Take care dude.
That really isn't customer service on any level and I send my condolences to you and your family, especially at this festive time. My family visited me in Korea from the UK and my mum, who had had a cold, collapsed at Incheon airport on the way home and was taken to a Korean hospital. They diagnosed her with a collapsed lung and lung cancer. She had to stay in this foreign country for 4 weeks until she was able to fly. I think we had to pay over $50000 in health care for that hospital stay. But as you say, you don't care about that and just want to get home and I'm grateful we had that money because insurance would payout 6 months later and it didn't cover the whole amount.. Sadly, BA wouldn't fly my mum. We contacted many airlines and In the end, it was Air France that agreed to transport her home. Despite the UK/French ill feelings usually, I have the utmost respect for them for taking care of my mum and dad to a comfortable and dignified trip back. I'm sure your mum was proud of you and the hard work you are doing. Stay positive and keep making these videos!
I watch all of your videos And I’m surprised you lived here 🇸🇦 before Saudia airlines is not that great due to very limited distinctions and higher prices Actually I and many saudis use emirates airlines or qatar airways to travel outside of the country But love and support from 🇸🇦🇸🇦❤️❤️
Thank you for that, I consider Riyadh my home since it's the place where I've spent the most time in my childhood and where the majority of my friends are from. I hope someday Saudia can compete against the likes of Qatar and Emirates.
I’m certain Saudi Airline customer service department will be contacting you to make amends once this goes viral. Love watching your show. Your dry, dead pan humor is a stroke of genius. Keep up the good work and my condolences for your mother. Greetings from America.
Gidday mate from the land of convicts. Enjoyed your video, like all of your others. Condolences to you and your family. It would be very heart breaking, when you rely on an airline to provide the basics of human comforts for very ill or compromised people and they fail completely. All the best to you and your family.
Having lost both of my parents one year ago today, I understand how you are feeling. Keep your chin up, T. I'm positive your Mom is so proud of you & what you've accomplished so far.
Sorry for the loss of your mother and what she and you and your father had to go through. I particularly liked your sarcasm. It's a shame that on videos from this time you can't really show what things are like due to Covid restrictions in particular in the lounges. I'm from the UK and I'm married in Thailand so I have to fly back and forth sometimes. I normally fly economy due to cost and recently I've been using Middle East airlines as they are about half way. I've used Emirates, Etihad, Qatar and Gulf. I upgraded to business once on the DOH -BKK sector and recently on Emirates as my wife was with me and she has back problems. I also took a complete business flight with her about 3 years ago on Gulf. That's the only time I've ever done a stopover and I think it was only one day. There are many reasons not to want to involve oneself with Middle Eastern Countries for ethical reasons but that's due to governments not the people in general. That same goes for other countries at the moment. I have to say that I found the people in Manama very welcoming. Given they're competing with Thailand where they are also very polite (until they get into a vehicle) that's some compliment. It looks as if the that welcome extends across the region. Saudia doesn't come up often in searches but I avoid it due to a couple of reviews I saw a few years back. In one they said the male flight crew (who may have been Saudi but I'm not sure) did nothing and just sat in the business class seats while the females who were foreign did everything. The food options were limited ad the male flight crew had eaten most of it first. That reviewer said it made them feel very uncomfortable so they wouldn't use them again. It looks as if there might be a certain amount of arrogance in that it doesn't really matter as I guess the Saudi government will keep funding them.
Please accept our condolences on the loss of your mother. Its indeed very heartbreaking. Having lived in the country and travelled with saudia for a good 22 years of my life, i can clearly relate to your experiences. Even with all their improvements and current branding for tourism, they have a very long way to go in terms of customer relationship and services offered. I wish you could have seen the utter disparity with services on my flights to south asia when i used to travel earlier. Its the complete opposite on west bound flights with them. Nevertheless i too have a love hate relationship with Saudia as they were close to my heart growing up as an avid aviation enthusiast. I really wish to meet you sometime in person when you’re back in Canada. Big fan ! Wish you all the best brother !
ps: regarding the coffee, filling it full or half full depends on the area and region of individual, for some regions filling it half is impolite, and here they probably did it for convenience because in saudi culture u usually refill ur cup multiple times :)
First of all my sincere condolences for the loss of your mother 🙏 I'm so sorry for the crappy service she received which should never have happened, hopefully someone at Saudia with a bit of compassion will see this, issue your refund and moving forward help passengers that need it, much love brother
I dont know why yt algorithms wont pick up your channel. You are one of the most relatable fancy flight reviewers, your videos are high quality and your delivery of your detailed reviews is impeccably unique in style. Im sure your life is fulfilling regardless of the yt stardom but I cant wait for your next review and wish youd post more often. Your videos are great! I am grateful gor every video we get from you. Thanks for sharing! You are human, you come first. Sending good vibes 🦄💨🌈
rewatching this after a while, but as someone who had a grandmother recently pass away from cancer and RSV, this story was especially heartbreaking to me. my grandmother was fortunately able to get back to India comfortably, and my parents even purchased business class tickets for her on British Airways in what ended up being her last flight ever. I couldn't imagine how I would feel if they forced my grandmother to sit in economy due to a lack of medical attention. hopefully saudia has improved their service now.
Thank you for sharing your story, it's actually really nice she was able to go home in comfort and I'm glad she got to spend time with her loved ones at home. Hope your family's doing well from mine :)
Greetings, Tiezheng! I always enjoy watching your videos... witty and often some sarcastic humours. But this one is so different... and it explains some of my puzzles during the pandemic. Please accept my condolence and sympathy to the untimely loss of your love one in your family. In the world of #PaxEx, we could praise / rant about anything we have come across. However, as you have mentioned, there are times pax deserving a bit more compassion with their circumstances and I am sure your late mother should have got more attention from the crews with their best efforts. May you and your family could get the closure... and hopefully an apology from Saudia.
God, I'm so sorry for your loss. I cannot start to fathom what it feels like to lose someone so close to you. It was criminal what your mother had to go through during the period of that flight and the pain and helplessness you all had to experience throughout. I know it means little coming from a person through the internet but I really hope that you can find your way to live with the loss and overcome the grief, it's hard but I want you to know that you aren't alone and it's okay. Thanks for making such great videos with such passion.
I was on a trip from JFK To Jeddah on May 2, 2022. When I got to JFK they delayed the flight 2 hours because the airplane was not on time. The flight attendants are okay but when I got the food to eat, It was completely horrible. I did not eat on the flight, Yes I did not eat on the flight and only drank water. That’s how horrible it was and then after 7 days as I came back to JFK on Saudia airlines, At the gate in Jeddah Airport as soon as I got onto the airplane it smelled completely like shit. I couldn’t tell the difference. Saudia Airlines has lost my business and will no longer even consider flying with.
Sorry for your loss, bud. When you say Saudia ain't great, I think that's said with a tremendous amount of restraint. I think all of us subscribers agree you are truly one of the best, if not the best travel vlogger. We appreciate your strength, honesty and candor in uploading this video.
Note to self: Never ever drink while watching these vlogs. Every time a subtle sarcastic remark or punchline is delivered, you are in danger of spewing your drink from your mouth. :D
Hmm. Finally saw the whole edit. The true value of this video starts from 21:20. I’m sorry about your mom. I’m sorry she had to go through that. KSA is going through a lot of changes. And I am sure MBS will know that a great national carrier is important to the image and branding of the country as it tries to actualize its vision. I hope this video, with the support of subs and media, will kick start the change Saudia needs. For the record, I’d never fly with them, esp in premium cabins. Too many stories from other travelers. Yours is just an extreme case that I would not wish upon anyone. I really love your work here. You put in a lot of effort into the motion gfx and script and overall production. Your humor is very unique for an AV vlog. You have an Everyman appeal. You have a place in the white space. Keep at it.
Same issue with the code . Had to change the code from being sent to my cell phone number to my email ( after numerous calls to Customer Service ). I also had an issue with the online visa their website has issues accepting credit cards Visa/Master cards. After multiple emails to call my bank to change my browser over the course of 2 weeks the " Customer Service Rep" responded that there isn't any issues with the website and theres nothing we will do ( so much for setting yourself as a tourist destination ). Eventually i had to get the visa upon arrival at the airport. I mentioned the issue i had with the website and the employee's response was " oh , ok ". But in all honesty customer service in the middle east does not exist.
First of all, I would like to send my condolences to you on the loss of your mother.I can totally understand what you were going through then. It's really important that we always put ourself in someone else's shoes.When times are tough, we should help each other.I hope that the situation would be getting better.
So sorry about your loss , unfortunately Saudia isn’t first option for many people here and customers support never existing is true ,hopefully they will improve especially with the vision2030 ,great video as usual my friend
Saudia is the worst of all when they know you are an expat.... I booked once on saudia business class to india... And i got treated like I'm travelling with them for free... Seeing an expat paying for business class ticket makes them feel jealous or what i don't know
I am so sorry for your loss. Hopefully someone from this airline will see this and start the change. Your videos always make me smile and dream of traveling again, been stuck in Beijing since 2020. Travel safe!
I am very sorry for your loss. Saudia airlines is a hopeless case they try to vix it so many times but with no success, that's why there are thinking to establish a new airlines with a different culture that might work.
I know what it feels like to have a mother with cancer, but fortunately my mom beat cancer. condolences to you and your family Rest In Peace to Your Mother Aswell.
My condolences on your mother and am horrified at the shabby way Saudia treated her. It reminds me of flying PanAm (long may they burn in Hell). I’m a Singaporean expat living in New York City who once had similar issues with Singapore Airlines so I boycotted them for 15 years about 20 years ago but they thankfully had their “come to Jesus” moment in those 15 years and have improved by leaps and bounds to where they are now.
Sorry for your loss. To describe your mom's experience as "disappointing" is incredibly generous of you. Saudi is a beautiful country with wonderful people. I usually fly Lufthansa to Riyadh and your video really places caution in my mind to fly Saudia. I'll now take FlyNAS when jetting around the country - even though my one flight RUH-DXB found the seats to be rather uncomfortable about halfway there.
I’d like to offer my deepest condolences. How sad that your mother’s last trip was such a disaster. You do great work. I look forward to future videos.
I used to work for SAUDIA and i agree their customer support is non existent.I am sorry for what happened but I would like to say I am not surprised coz even their employees(non saudis) they dont treat us really well.
Really appreciate you putting the work to upload and share these experiences after what's happened last year. Thanks for a great content, remember to take a good care of yourself :)
First of all I'm really sorry for your lost inshallah she is in a better place. As Saudi I'm always disappointed with Saudia it's backwards airlines with a very bad customer service not only for non Arabic speakers even for us they always treat us like if we're begging or something i don't understand them i hope they lose everything and I'm really mad for the situation happened to your mom i hope you make complain on them never ever stay silent
Sorry for your loss! On to the video.. you're complaining about the airport which looks super clean and new. Idk what the hell people are expecting from an airport?! Smh! Just get to your destination safely. Lol
My deepest sympathies Tiezheng. Thank you for the amazing work you do. I am sure that your mom is super proud of you. My heart goes out to you for your loss. If SAUDIA has watched this, step up your game! Do not let such a heartbreaking thing happen to anyone, you have the potential to be much better!
I am so sorry for what happened with your mum. Your videos are always honest and act as a pick me up for me. Take your time, do what you need to do and we will all enjoy the content to come! Stay healthy man
I just travelled with saudia .. we happened to miss the connecting flight from Jeddah, because we reached the gate late.. the Jeddah airport is huge with many checkpoints.. when we reached the gate they were done with boarding just 2 minutes ago & they blatantly refused to let us in.. there was 15 minutes for departure of the flight..! What pissed me off, is how they said it.. they were like NOPE! And the arrogance on their faces is deplorable, ZERO marks for customer service! I’ve known other airlines, that would atleast try to do their best to help the passengers out.. but this one, nothing! There was another man with us, who probably does small jobs in saudi, he missed his flight too, because his previous flight arrived late .. and it was late, by the time he made it to the gate.. he was not refund any amount.. I felt sorry for the man, because he was going home after a year or two.. had not eaten.. he had to book a long flight home, so he can save money! We were not refunded any money, we spent 8hrs in the airport, booked a flight via Dubai .. we had to board a fly Dubai a smaller airline from an entirely different airport in Jeddah, which looked nothing short of a fish market! it is also Ramadan, and this behaviour coming from saudi airlines, during the time of Ramadan, was unbelievable! They just don’t care! We were made to run from pillar to post in that huge airport to speak to someone from the airlines.. we got no help at all! I’ve sworn to Never travel with Saudia again! I’ve felt saudis are still grappling with job ethics.. I see that in many sectors.. be it at clothing stores, just anywhere.. they donot know, what they’re doing 90% of the times.. Also there’s a huge language barrier! sorry for what you had to go through.. and my deepest condolences 💐
Saudia management needs to call you up and apologize to your family. If they want to be this global airline, they need to acknowledge when the messed up and correct the situation. Refund your money and honestly be more compassionate to every passenger especially those who are suffering. Something they knew all along yet didn’t follow through after promising you and your family that all will be ok.
My condolences to you and your family on your mom’s passing. Your experience with SV is inexcusable. As someone who’s worked in the airline industry for 20 plus years, it’s frustrating and maddening to hear what your family experienced. There is a level of care and concern which should be present when dealing with such situations, especially traveling such a long distance. I’m sorry you had to endure this. I really enjoy your videos. Nice to see you back!
I'm so sorry to hear about your mother....my deepest condolences. In your last segment, you said this was filmed in January 2020. Do you mean January 2022?
Really disappointed with how Saudia handled the situation. It’s unacceptable. Im so sorry for your loss Tiezheng and can’t begin to imagine what you’re going through. Thank you for letting us know about what happened. I know it might not have been easy to talk about it…
This is a disgrace. Sam Chui did a video not so long ago about Saudia and via interviews, the modernization of their approach to ops. So I hope the executive folks who appeared on that video and trumpeted their advances see this video and understand your experiences and do something about it. The AMEX refund story just a joke........
Vicarious. Super-apt name for your channel. I'm in Toronto, happily situated, so in no hurry to travel given the present challenges but I do very much enjoy the opportunity to share the experience through your eyes and words. Your personal experiences shared at the end of this video were eloquent, profound and equally appreciated. I too hope that this video reaches those in a position to improve the experience for those truly needing special care. It's one thing to deliver fluff, taste, texture and colour as part of their passengers' travels, but to see them fall so flat when it really matters must be really, really disappointing for someone whose experienced the other extremes. Good on you for holding it together so well. Wish you all the best and will be watching for videos on your next, hopefully happier experiences (perhaps travels with your Dad?)
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At 21:24 I meant 2022*
Because of this video, I just cancelled my saudi business class flight to show solidarity. Thank you for making this video to share something so personal. Take care, be strong, my fellow canadian. Happy Chinese New Year! Xing Nian Kuai Le, Shen Ti Jian Kang!
I'm a Saudi citizen, I advise you to go to the city of Al-Ula, there are many heritage things and the cost of tourism is lower👍🇸🇦
So very sorry for your loss, Tiezheng. Your mom must have been an extraordinary woman to have had such an extraordinary son.
Sorry to hear that about your mom. Wish you all the best!
I grew up in Dhahran (from the 1980s - 1990s). Saudia has improved from what it was back in my day. But, still no excuse for how they treated your dying mother.
I know what it's like to have a mother who had cancer. These people are fragile, yet they continue to fight and endure. They should be treated with utmost respect. I'm sorry for your loss, ahia Tiezheng.
My mom has lung cancer right now with only a few more months to live. Its hard. On everyone. Hope you and your family are doing okay. Sending my best wishes.
@Ivan Ivanovich what the hell is wrong with you
@Ivan Ivanovich You should check out the word, "empathy". You might find it useful.
@Ivan Ivanovich just pass by the comments, “that’s life” as you said, everyone goes through it so don’t be a prick and take your advice and just scroll by. It was your choice to read it through it
Thank you everyone for your thoughtful comments, and for taking the time out of your day to write them. They have been very sweet for my dad and I to read. I can’t ask for a better viewership. Almost no one said anything negative, which is quite a surprise considering this is the internet.
Just a quick update, 24 hours after this video went live we did receive a potion of our refund. Coincidence? Probably not. But more than that I’m glad the airline is paying attention and hopefully doing something about the things I mentioned.
glad to hear that you have gotten some refund. Hope to see more of your brilliant reviews.
I’m so sorry to hear about your mothers experience on that trip. Also condolences to you and your family on her passing. I only just discovered your travel site and I’m so impressed and really look forward to your future videos. I love your sense of humour and wonder if you have some Australian in you. 😁. I’m an Aussie and love your sense of humour and how you present your travel blog. The best I have seen on UA-cam (and I have seen a lot) and also travel a lot for business within and between Asia Pacific and Europe. Please keep travelling and all the best for the future. Aldo
We are all here for you
I am so sorry for your loss, and for your mum’s treatment by the airline. Thoroughly enjoy your videos, the thought and care you put into them is evident. Wishing you and your family healing and peace
what shoes are you wearing in the video?
I'm truly and deeply sorry about the loss of your mother, I just recently started watching your content and I do want to let you know that your viewers are here for you! You deserve each and everyone of your subscribers and I'm sure your mom would be really proud of you and the kind of person you have grown up to be! Take care Tiezheng.
Adi, you expressed my own feelings so eloquently. This young man’s story and heartbreak touched me deeply. His videos are the best.
@@evabalga6133 I watch little youtube content of this type but enough to know most of it is uniquely awful. Tiezheng's work is outstanding.
Sorry for your loss. May your mom RIP
I've been watching his content for some time now (each 1), and I the parts where he apologizes to his Mom every time he consumed alcohol was the sweetest part of his videos..
What happened??
So sorry for your loss, I’m a Saudi and I totally agree the airline and even airports services should be much better in many aspects.
May your mom Rest In Peace brother
Lmao what a Saudi you are it’s funny because Saudi Arabia started to upgrade their shit airports to better and going and also Saudias began putting better service then before
صاحب القناة مسلم ؟
@@АбулАтахийаРадарович ما اتوقع بس ماله علاقة بالموضوع يعني 👀😂
حرام تدعي للكفار ميتين
@@shiro703 وين الدعوة؟ ما اشوفها 🤔
On a serious note the credit card thing should be a call to America Express. They won't put up with that excuse.
So very sorry to hear the loss of your mother. Moms are special, not having them us hard.
Totally agree about contacting American Express and disputing charge.
So, so very sorry about the loss of his mom.
Absolutely agreed. Amex is usually on the customers side 100%. They can reclaw the money
Hey there, thank you for the kind words. Unfortunately Amex works different in this country and disputing a charge is a long and tedious process.
@@VicariousVoyager I did not know that. It is an insult on top of injury.
Thank you, though, for taking us with you and expanding our view with heart and humor.
This. Dispute the charge!
im not a saudi citizen a british citizen we have never had a problem with saudi airlines,people get bad experience everywhere iv had bad experience in my own country dont mean its always like that.
The guy expects everything top luxury well buy a private jet then,u could tell from the begining when the video starts it was going to be a negative video.
Great grammar for a British guy.
Definitely not buying your comment tho 😂, saudia sucksss big time, known for consistently loosing baggage of their passengers and will never be on par with Qatar Airways, Etihad, Emirates, Gulf air, Oman air and the likes,
I recently lost my mother 2 weeks ago and she was very ill and was due to get on a flight to go back to her motherland but never made it to the flight, hearing your moms story broke my heart. Thanks for sharing.
So sorry for your loss 🙏
I’m really sorry for your loss. Thank you for sharing your story. I hope your loved ones can grieve together, wishing you my best.
Sorry to both of you.. call Amex and dispute the flights.
I’m sorry for your lost
Sorry to both of you. Yt community is here and i hope you are able to spend some time with your families
I’m really sorry for your loss, and as a Saudi citizen I’m deeply sorry for what your mom gone through in my country national airline, and I want you to understand that I’m pissed as hell of their incompetence and I add my voice to yours and hope that Saudi Airlines level up their service in every way possible.
Really sorry for your loss mate. 100% justifiable to call the airline out. Enjoy your videos from Australia (The Prisoner Country!)
Why it is prisoner country ?
@@thegreatestever2652 When the UK colonized it they put their prisoners there
This made me tear up. I'm sorry to hear about your, mom. Thank you for still sharing this personal experience with us. Your family deserved so much better and no one should be treated this way. I pray that this serves a wake up call for the entire airline industry to step up and improve from this experience.
My sincerest condolence Tiezheng. I cannot imagine what you may being going through. I am sure that this video was not easy to film either, but I admire you all the more for it. Take it easy on yourself :)
The last part broke my heart. Did not expect this level of emotion in an aviation video. You have me crying. Deepest condolences for your loss and thank you for sharing such honest, high quality content. This is when I subscribed to your channel and I encourage everyone to do so 🙌🏾
It's wonderful to see you back again and uploading your travels. However I think we can all understand now why we haven't heard from you in a while.It's a unbearable loss but even more so when we are so profoundly let down by a service that should be delivering passenger care so much better.
May they hang their heads In shame and apologise unreservedly for treating your dear mum in an appalling manner.
You have done the right thing in addressing this in a public format and outing them.
Take good care of yourself x
Know what? You’re ok. Anyone who cares about their parents as much as you do deserves good things to happen to him. I commiserate with you on your mother’s loss and the terrible way she was treated by the airline. I sincerely hope something good comes from this video since you took your time to talk from your heart. I was very moved. Best from Colin.
Filling the mug completely is a sign for your guests to leave? I love it! This made me remember my father's statement to guests who he thought had stayed too long: "I'm going to bed so you can go home."
Haaa Dad!
@@amywill9185 He had something like that for every occasion lol. Miss ya dad.
It’s basically a statement of, “I’m filling it because you only get one cup and no more of my attention.”
@@JBinFL aww I miss mine too.
@@afcgeo882 I like the idea. Patiently waiting for an opportunity to use it.
So sorry for the loss of your mother
I was a ground staff for Cathay Pacific. We were taught to handle passengers with utmost care and more importantly, go the extra mile for them. The time they travel with us bears great significance to them. It may be the time that they move to a new country and start a new life, or it may be the time they carry the ashes of their loved ones. Ground service is just as important as those on air. So sorry for your mother and I can feel how heartbroken and frustrated you must be. Hopefully they see this and improve!
While I understand you may take pride in your work, Cathay Pacific delivered a horrendous experience when my mother took a 16-hour flight to Hong Kong, very weak with a medical condition. Literally, the medical condition was so visibly obvious that anyone who looked at her for 1 second could see that she was not well and needed special care, nevertheless, I have communicated this to Cathay and submitted a medical certificate.
The entire flight, Cathay Pacific flight attendants never even attempted to look after my mom. One example that really infuriated me was: airplane humidity level is notoriously low, which actually exacerbated my mom's condition and significantly increased her discomfort. The discomfort got so bad, that when she saw a flight attendant who was all smiles to a passenger situated a row before her, when the flight attendant was done, my mom asked her whether she could have a hot towel to ease her condition a bit. (Hot towels can be seen served out to the business class.)
The attendant was visibly annoyed with my mom's request. She looked at my mom and just told my mom that hot towels were not served in economy. My mom was taken aback and explained that she was feeling very poorly and would very much appreciate a hot towel to alleviate the discomfort. The flight attendant repeated that, sorry, we do not serve hot towels to economy passengers. And walked off!
My mom was not asking for something extravagant. Just a hot towel. And she was visibly unwell.
When I was watching this video, and watched Tiezheng recount his mom's experience. I teared up and recalled my mom's experience - that flight with Cathay Pacific was the only time that she was feeling so poorly - and it made me so angry to this day.
To Cathay Pacific, please also extend some basic compassion to clients in your economy class.
@@princess-alexia sorry to hear that. I would be fuming if someone treated my mum like this. Hope your mother feels better now.
@@princess-alexia CX seems to be a hit or miss these days.. They used to be very good ... I am sorry about you're mom experience, that was uncalled for.
My family used to fly with Cathay Pacific a lot about 30-35 years ago, when I was small. Some of my earliest memories are being fussed over by the flight attendants, who treated me with such patience and kindness. Their behaviour was above and beyond any expectations I would have as an adult. They would pin plane badges on me as if they were real prizes, sneak me extra snacks and let me wear their hats. If my mum fell asleep after wrangling two kids between countries by herself, they would take me to the cockpit, introduce me to the pilot and play with me until my mum woke up. Those attendants gave me some of my best childhood memories and I am still grateful 35 years later.
You speak of a completely different creature in CX, the finest airline in the world, and look forward to it being back at full strength as the nightmare ends for both CX and HK. Your attitude represents the fineness of this carrier which I have flown my whole life enjoy endless exquisite flights and comfort in all 3 classes.
The Airport design looks really nice I don't understand the sarcastic tone and why he's complaining at everything
@Vicarious Voyager
*While you might not want to dwell on the loss of your Mother because it is so painful, I would write a snail mail return receipt requested letter to the CEO of the airline and explain your experience, I am certain that if someone at that highest level gets notice of that situation it will be changed in the future.* My condolences for your loss.
This video should be played at their main office.. and to be a training video.
I’m Saudi and I hate Saudia, it’s the worst airlines I tried and I tried over 30 airlines. Even third world countries have better airlines. If you have annnny other option other than Saudia go for it, even if it means you’ll road trip. If I’m traveling between cities in Saudi Arabia, I’d literally take an international flight and transit but not get into a Saudia flight.
I'm so sorry to hear about the loss of your mom. The airline's treatment of her when she was most vulnerable was abhorrent. Thank you for sharing that experience with your audience so others in a similar situation may be aware. Sending love and aloha to you and your family!
I don't believe many of the things you said. You will never get your money back? seriously? you are talking about Saudia here my friend. Next is your mother story may she rest in peace. Did you upgrade just before the flight? preparing the oxygen tanks on an international flight can take up to 1 month. So when exactly did you order the upgrade? if you upgraded before the flight shortly, its on you. If you upgraded prior to 1 month and you told them its completely on them. Be fair, if you made a mistake OWN IT. maybe you should have called to make sure everything is fine? more details are needed so we can tell if they made the mistake and not you. Number3, they don't speak english? pardon me, its difficult to find a Saudi citizen aged 14 to 30 who can't speak english. Let alone someone working on an airline. This thing just doesn't add up at all. Sounds to me you are just angry you criticized everything even the chocolate, relax a little bit and be more objective.
💯
I can't comment on number two but number one, yes it's Saudia where the people are very hospitable but unfortunately costumer service sucks here due to laziness and lack of responsibility. Many times when they can't be bothered to do something they just saying "bukra" just so you stop hassling them. And number three is just not true, majority of Saudis don't speak English and it is rare to find one who does. And speaking English doesn't mean you know how to say "welcome" "where you from?" "I love you", but actually have a basic conversation.
It was heartbreaking to hear of the poor treatment your mother received on her flight to China, the airline should truly be ashamed. I am so sorry for the huge loss of her passing.
A would like to add also that SAUDIA GROUND CREW i.e. Ticketing staff / customer service are 1000% lazy and incompetent, if you're going to book in their offices please bring with you your 10,000% patience...
You’ve got to be the only UA-camr in this content category offering real world justification why the VPN sponsorship you’re positioning is relevant to viewers. Thank you.
@vicarious voyager
I’m sorry my comment overshadowed the story of your mother. Truly I had written the comment before I finished the video yesterday. I appreciate you sharing your story, sharing it gracefully, and accurately. You took the right direction without the need to take it too far. That goes a long way. Best to you and your fam!
What they did to your mom's UNACCEPTABLE... I felt your sense of sadness on that issue... very very very very very bad airline... and, I'm shocked airline of one of the world's biggest oil producing and rich country (Saudi Royal Family) is denying refunds... by delay tactics... terrible...
Sorry for your loss. I wrote a comment before finishing the video about how I was happy you're back. Just finished the video, and understand why you may be taking time for yourself and your family. Take the time you need, it's hard. My mom has lung cancer with only a few more months to live. I'm truly sorry for your loss. We'll be here if you need anything. Im based in Ottawa, if you ever need anything.
I am sorry to hear.
I was flying business class, or was supposed to fly business class, they refused to give me a boarding pass and insisted I change my seat to economy. and yes, you guessed it, i only got a partial refund for it. I later asked a Saudia pilot freind what it was all about and he said, this is probably because one of the cabin crews was having a friend fly along and gave him my seat. I asked if this is normal, and he said yeah it happens all the time, unless you're American or British. Well I lose in all cases.
I'm sorry for your loss bro..!! I've grown up loving Saudi Airlines. I hope they are compassionate enuff to acknowledge what you said and help others in future..!!
I’m so sorry for your loss. It’s a bittersweet feeling to be a part of Saudi. Full of hospitality and kindness but when it comes to their job they lack respect and just simple care. I know how it is for Asians to respect and take care of their guests specially when they are not okay. I’m sorry your mom had to go through this in her illness.
My deepest condolences to you and your family. So generous, still important of you to share this story and put the service into perspective.
I hope Saudia reaches out (Which I guess they wont..) and give some clarification on their future plans. Guess they will put the blame on Covid as others would do..
First of all I feel sorry for your mother’s loss.
Second, I found out that some people here in the comment section used to be crazy, they criticized the whole country,culture and it’s people because of one issue that can happens in every airlines. Some of them even started talking about politics because of this Issue, i really don’t know why the hatred against this country is ridiculous and every problem happens there they exaggerate it. I’m not saying our airline is perfect but at least be objective when commenting.
Yes there is hatred for no reason when it comes to Saudis...
Same bad experience here. Booked flights for my mom and sis for April 20. All flights stopped due to Covid. Havent recieved the refund since. So sad to call it an international airline
okay, not a bad review but I hate the overly negative vibes you carried throughout the video.
The only time I flew business class was with Saudi Airlines in late 2015.
It was a Boeing 747 not sure which variant, likely 200 or 400.
Reclining seats didn't work, inflight entertainment system didn't work, everything was broken, seats were empty so I switched to a different one its recliner did work.
Was amazed by them serving Qahwa and hit towel, I had no clue what else business class offers, they gave an amenity kit which my stupid teenage self didn't take it with myself thinking I'm not supposed to take it home with me...
It was the last time I flew Saudi, it certainly has improved.
Also, wow you lived in Saudi Arabia as well and moved to Canada too!!! Instant sub. I moved here in Canada just last year the same month of you filming this.
Edit: I commented in the middle of the video and I'm really sorry for how badly this airline treated you and your family. You did the right thing calling them out, it takes a lot to open up. Really sorry for everything.
Saudia : The worst possible review you can get.... I will never fly them either way. But what a way to get your mother sent off. I almost cry watching this. Feel for you :(
I felt the unhappiness that you showed at the latter part of your video and also huge sadness and frustration, plus of course my condolences for the loss of your mother. I know here in Britain we fall short of various matters at different times but… I do feel that the likes of British Airways or Virgin would not necessarily treat a person in the some way at a very difficult time of their lives and of course their families too.
You have no need to apologise to us young man for some minor points as not getting stuff edited and posted, in the major play of things that is frankly unimportant and possibly irrelevant. Happiness is a great thing and we have all smiled and laughed at so many of your videos, this one was very personal and special to you personally.
did u not want to book economy at 1st?Your dad booked business but thy couldnt cater for machine so thy put in economy so i dont see the problem.
A normal person would be happy to b in business class,but u just had to say mostly negative things,i guess you should never travel on it again
Hello, I’m Saudi and i agree with you, unfortunately this airline is just greedy and all they want is money and they don’t have that much of a competition so they don’t even try to be better, Saudi Arabia is a huge country a lot of us traveled between cities using it cause it operates in all domestic airports, flynas unfortunately doesn’t. Me personally i had to travel between a small town and jeddah for more than three times per year and I preferred flynas for so many reasons considering that they have similar servers with a huge price difference, altho they had a tight schedule of twice a week (while saudi was offering a daily flight) but after the pandemic it no longer operates at that town :( such an inconvenient that i had to use saudia or fly to another domestic airline and then take a ride of 2 hours just to save some money. I’m sorry about what they did to your mother that’s almost the opposite of our religious and cultural ethics and most importantly such an inhuman treatment you got. It’s just upsetting.
As Saudi citizens maybe you should share this with someone from government!
My condolences on your Mom’s passing. As you were speaking, I could hear your pain.
Unfortunately, many state run airlines suffer from indifference and operate in a ‘captive audience’ fashion.
As an aside, the landscape of KSA is breathtaking
Except that Saudis aren’t a captive audience. Saudia competes with other airlines to most of its destinations across the world other than the US (no US airline has flown to the Kingdom for years). My experience is that Saudi families prefer to fly Saudia to Europe and Asia. It isn’t at all like state-owned carriers such as Alitalia or even Turkish Airlines. The crew aren’t Saudis generally - maybe a couple male stewards only - and certainly can’t show indifference in how they treat customers. They can easily lose their jobs.
Sorry about your loss man. No need to apologise about the uploads, focus on you and the important things first. Wish you all the best for 2022.
I’m so sorry to hear about your mom’s experience, it’s always sad and infuriating when airlines fail to provide the basics for those who need it the most. My sincerest condolences and I hope you feel better as time passes.
Bro how is it the airlines problems if his mom die 😢
I wish your mom could have been comfortable on her last ever trip. This is indeed really sad. So sorry for your loss, Tiezheng and thank you for sharing.
I personally always felt Saudia is for Saudi passengers only and yours & Trek Trendy's recent upload have only confirmed that.
I’m deeply sorry for your loss I know how it feels to have someone die from cancer and also how sometimes airlines treat you bad, so I send all my love to you and your family. Also thank you very much because you always inform us with how airlines work all around the world and also for taking the time to do soo. All my love, Tiezheng
Holding you and your family in my heart and prayers. Thank you for taking the time to share during this heart breaking period.
I'm so sorry for your loss and shocked at how the airline treated her, especially for a carrier and country who prices itself on its faith and humanity. I hope you and your family are keeping well 🙏
- My condolences to you and your family on the loss of your beloved mother. Inshallah you will meet again
- I know people who have family who work there as transplants from other parts of south asia and they are treated like dirt. They are abused, looked upon as second class citizens and have almost no rights. They put up with it because there is a paycheck involved but I have countless stories of these types of incidents and behaviors. Typical of most homogenous countries who treat "western" types of "guests" one way and others a different way. Ask any of the south Asians who work there.
- My dad who has flown Saudia on a few business trips confirms your findings, they are average/mediocre at best.
I’m so sorry for your loss no human being should go through such an experience and I completely agree with you , Saudi airlines May have improved but is not bringing up it’s not really bringing up and showing the level of hospitality of Saudi people i’ve some employees in Saudi airline that they really don’t treat their work position with love and as ambassadors for the country they just treated as a good paycheck a job and just show up in time for work and that’s about it , I hope this video reach the Saudi airlines HQ and watch out over all their employees and the action make the more discipline Black other neighbor airlines and take more feedback from customers and travelers , keep up the good work .
My condolences Tie Zheng. Wishing you the best of spirits in the new yea. Your mom will join you in the skies every time you fly, that's for sure. Stay awesome and hope to meet you one day. Take care dude.
That really isn't customer service on any level and I send my condolences to you and your family, especially at this festive time. My family visited me in Korea from the UK and my mum, who had had a cold, collapsed at Incheon airport on the way home and was taken to a Korean hospital. They diagnosed her with a collapsed lung and lung cancer. She had to stay in this foreign country for 4 weeks until she was able to fly. I think we had to pay over $50000 in health care for that hospital stay. But as you say, you don't care about that and just want to get home and I'm grateful we had that money because insurance would payout 6 months later and it didn't cover the whole amount.. Sadly, BA wouldn't fly my mum. We contacted many airlines and In the end, it was Air France that agreed to transport her home. Despite the UK/French ill feelings usually, I have the utmost respect for them for taking care of my mum and dad to a comfortable and dignified trip back. I'm sure your mum was proud of you and the hard work you are doing. Stay positive and keep making these videos!
I watch all of your videos
And I’m surprised you lived here 🇸🇦 before
Saudia airlines is not that great due to very limited distinctions and higher prices
Actually I and many saudis use emirates airlines or qatar airways to travel outside of the country
But love and support from 🇸🇦🇸🇦❤️❤️
Thank you for that, I consider Riyadh my home since it's the place where I've spent the most time in my childhood and where the majority of my friends are from. I hope someday Saudia can compete against the likes of Qatar and Emirates.
I’m certain Saudi Airline customer service department will be contacting you to make amends once this goes viral. Love watching your show. Your dry, dead pan humor is a stroke of genius. Keep up the good work and my condolences for your mother. Greetings from America.
Does it work if u bangali and can't make thing viral :(
Gidday mate from the land of convicts. Enjoyed your video, like all of your others. Condolences to you and your family. It would be very heart breaking, when you rely on an airline to provide the basics of human comforts for very ill or compromised people and they fail completely. All the best to you and your family.
The Saudi airlines is not that bad,there are generous crew in the airplane and services are better compared most of the other airlines
Having lost both of my parents one year ago today, I understand how you are feeling. Keep your chin up, T. I'm positive your Mom is so proud of you & what you've accomplished so far.
Sorry for the loss of your mother and what she and you and your father had to go through.
I particularly liked your sarcasm. It's a shame that on videos from this time you can't really show what things are like due to Covid restrictions in particular in the lounges.
I'm from the UK and I'm married in Thailand so I have to fly back and forth sometimes. I normally fly economy due to cost and recently I've been using Middle East airlines as they are about half way. I've used Emirates, Etihad, Qatar and Gulf. I upgraded to business once on the DOH -BKK sector and recently on Emirates as my wife was with me and she has back problems. I also took a complete business flight with her about 3 years ago on Gulf. That's the only time I've ever done a stopover and I think it was only one day. There are many reasons not to want to involve oneself with Middle Eastern Countries for ethical reasons but that's due to governments not the people in general. That same goes for other countries at the moment. I have to say that I found the people in Manama very welcoming. Given they're competing with Thailand where they are also very polite (until they get into a vehicle) that's some compliment. It looks as if the that welcome extends across the region.
Saudia doesn't come up often in searches but I avoid it due to a couple of reviews I saw a few years back. In one they said the male flight crew (who may have been Saudi but I'm not sure) did nothing and just sat in the business class seats while the females who were foreign did everything. The food options were limited ad the male flight crew had eaten most of it first. That reviewer said it made them feel very uncomfortable so they wouldn't use them again.
It looks as if there might be a certain amount of arrogance in that it doesn't really matter as I guess the Saudi government will keep funding them.
Please accept our condolences on the loss of your mother. Its indeed very heartbreaking. Having lived in the country and travelled with saudia for a good 22 years of my life, i can clearly relate to your experiences. Even with all their improvements and current branding for tourism, they have a very long way to go in terms of customer relationship and services offered. I wish you could have seen the utter disparity with services on my flights to south asia when i used to travel earlier. Its the complete opposite on west bound flights with them. Nevertheless i too have a love hate relationship with Saudia as they were close to my heart growing up as an avid aviation enthusiast. I really wish to meet you sometime in person when you’re back in Canada. Big fan ! Wish you all the best brother !
ps: regarding the coffee, filling it full or half full depends on the area and region of individual, for some regions filling it half is impolite, and here they probably did it for convenience because in saudi culture u usually refill ur cup multiple times :)
First of all my sincere condolences for the loss of your mother 🙏 I'm so sorry for the crappy service she received which should never have happened, hopefully someone at Saudia with a bit of compassion will see this, issue your refund and moving forward help passengers that need it, much love brother
My heart breaks for you . You are such a good man. Bless you.
I also have cancer, breast cancer. May God keep you safe.
I dont know why yt algorithms wont pick up your channel. You are one of the most relatable fancy flight reviewers, your videos are high quality and your delivery of your detailed reviews is impeccably unique in style. Im sure your life is fulfilling regardless of the yt stardom but I cant wait for your next review and wish youd post more often. Your videos are great! I am grateful gor every video we get from you. Thanks for sharing!
You are human, you come first. Sending good vibes 🦄💨🌈
rewatching this after a while, but as someone who had a grandmother recently pass away from cancer and RSV, this story was especially heartbreaking to me. my grandmother was fortunately able to get back to India comfortably, and my parents even purchased business class tickets for her on British Airways in what ended up being her last flight ever. I couldn't imagine how I would feel if they forced my grandmother to sit in economy due to a lack of medical attention. hopefully saudia has improved their service now.
Thank you for sharing your story, it's actually really nice she was able to go home in comfort and I'm glad she got to spend time with her loved ones at home. Hope your family's doing well from mine :)
14:07 , I remember passing from under that bridge, exiting the airport, and being excited when a plane passed over it right as we went through
Greetings, Tiezheng! I always enjoy watching your videos... witty and often some sarcastic humours. But this one is so different... and it explains some of my puzzles during the pandemic. Please accept my condolence and sympathy to the untimely loss of your love one in your family. In the world of #PaxEx, we could praise / rant about anything we have come across. However, as you have mentioned, there are times pax deserving a bit more compassion with their circumstances and I am sure your late mother should have got more attention from the crews with their best efforts. May you and your family could get the closure... and hopefully an apology from Saudia.
God, I'm so sorry for your loss. I cannot start to fathom what it feels like to lose someone so close to you.
It was criminal what your mother had to go through during the period of that flight and the pain and helplessness you all had to experience throughout.
I know it means little coming from a person through the internet but I really hope that you can find your way to live with the loss and overcome the grief, it's hard but I want you to know that you aren't alone and it's okay.
Thanks for making such great videos with such passion.
I was on a trip from JFK To Jeddah on May 2, 2022. When I got to JFK they delayed the flight 2 hours because the airplane was not on time. The flight attendants are okay but when I got the food to eat, It was completely horrible. I did not eat on the flight, Yes I did not eat on the flight and only drank water. That’s how horrible it was and then after 7 days as I came back to JFK on Saudia airlines, At the gate in Jeddah Airport as soon as I got onto the airplane it smelled completely like shit. I couldn’t tell the difference. Saudia Airlines has lost my business and will no longer even consider flying with.
Sorry for your loss, bud. When you say Saudia ain't great, I think that's said with a tremendous amount of restraint. I think all of us subscribers agree you are truly one of the best, if not the best travel vlogger. We appreciate your strength, honesty and candor in uploading this video.
🇸🇦💪🏽
Note to self: Never ever drink while watching these vlogs. Every time a subtle sarcastic remark or punchline is delivered, you are in danger of spewing your drink from your mouth. :D
Sorry for your loss, take as much time off as you need. I'll still be here watching your videos when you're ready
Patchi, a Lebanese company that make chocolate that looks better than they taste! sooo true; I am subscribing to this channel hahah; Sold!
Hmm. Finally saw the whole edit. The true value of this video starts from 21:20.
I’m sorry about your mom. I’m sorry she had to go through that.
KSA is going through a lot of changes. And I am sure MBS will know that a great national carrier is important to the image and branding of the country as it tries to actualize its vision.
I hope this video, with the support of subs and media, will kick start the change Saudia needs.
For the record, I’d never fly with them, esp in premium cabins. Too many stories from other travelers. Yours is just an extreme case that I would not wish upon anyone.
I really love your work here. You put in a lot of effort into the motion gfx and script and overall production. Your humor is very unique for an AV vlog. You have an Everyman appeal.
You have a place in the white space. Keep at it.
Same issue with the code . Had to change the code from being sent to my cell phone number to my email ( after numerous calls to Customer Service ). I also had an issue with the online visa their website has issues accepting credit cards Visa/Master cards. After multiple emails to call my bank to change my browser over the course of 2 weeks the " Customer Service Rep" responded that there isn't any issues with the website and theres nothing we will do ( so much for setting yourself as a tourist destination ). Eventually i had to get the visa upon arrival at the airport. I mentioned the issue i had with the website and the employee's response was " oh , ok ". But in all honesty customer service in the middle east does not exist.
First of all, I would like to send my condolences to you on the loss of your mother.I can totally understand what you were going through then.
It's really important that we always put ourself in someone else's shoes.When times are tough, we should help each other.I hope that the situation would be getting better.
That penal colony joke made me laugh.
So sorry about your loss , unfortunately Saudia isn’t first option for many people here and customers support never existing is true ,hopefully they will improve especially with the vision2030 ,great video as usual my friend
Saudia is the worst of all when they know you are an expat.... I booked once on saudia business class to india... And i got treated like I'm travelling with them for free... Seeing an expat paying for business class ticket makes them feel jealous or what i don't know
I am so sorry for your loss. Hopefully someone from this airline will see this and start the change. Your videos always make me smile and dream of traveling again, been stuck in Beijing since 2020. Travel safe!
I am very sorry for your loss. Saudia airlines is a hopeless case they try to vix it so many times but with no success, that's why there are thinking to establish a new airlines with a different culture that might work.
Just watched your video. I work for saudia and i will post this in our company’s social network so maybe the higher ups see it!
Truly unacceptable
I know what it feels like to have a mother with cancer, but fortunately my mom beat cancer.
condolences to you and your family
Rest In Peace to Your Mother Aswell.
My condolences on your mother and am horrified at the shabby way Saudia treated her. It reminds me of flying PanAm (long may they burn in Hell). I’m a Singaporean expat living in New York City who once had similar issues with Singapore Airlines so I boycotted them for 15 years about 20 years ago but they thankfully had their “come to Jesus” moment in those 15 years and have improved by leaps and bounds to where they are now.
Sorry for your loss. To describe your mom's experience as "disappointing" is incredibly generous of you. Saudi is a beautiful country with wonderful people. I usually fly Lufthansa to Riyadh and your video really places caution in my mind to fly Saudia. I'll now take FlyNAS when jetting around the country - even though my one flight RUH-DXB found the seats to be rather uncomfortable about halfway there.
I’d like to offer my deepest condolences. How sad that your mother’s last trip was such a disaster. You do great work. I look forward to future videos.
I used to work for SAUDIA and i agree their customer support is non existent.I am sorry for what happened but I would like to say I am not surprised coz even their employees(non saudis) they dont treat us really well.
Really appreciate you putting the work to upload and share these experiences after what's happened last year. Thanks for a great content, remember to take a good care of yourself :)
First of all I'm really sorry for your lost inshallah she is in a better place. As Saudi I'm always disappointed with Saudia it's backwards airlines with a very bad customer service not only for non Arabic speakers even for us they always treat us like if we're begging or something i don't understand them i hope they lose everything and I'm really mad for the situation happened to your mom i hope you make complain on them never ever stay silent
I LOVED this airline as a kid they used to give away boxes of goodies! Hopefully they improve!
Sorry for your loss!
On to the video.. you're complaining about the airport which looks super clean and new. Idk what the hell people are expecting from an airport?! Smh! Just get to your destination safely. Lol
My deepest sympathies Tiezheng. Thank you for the amazing work you do. I am sure that your mom is super proud of you. My heart goes out to you for your loss. If SAUDIA has watched this, step up your game! Do not let such a heartbreaking thing happen to anyone, you have the potential to be much better!
These voice overs are always next level!
I am so sorry for what happened with your mum. Your videos are always honest and act as a pick me up for me. Take your time, do what you need to do and we will all enjoy the content to come! Stay healthy man
I just travelled with saudia .. we happened to miss the connecting flight from Jeddah, because we reached the gate late.. the Jeddah airport is huge with many checkpoints.. when we reached the gate they were done with boarding just 2 minutes ago & they blatantly refused to let us in.. there was 15 minutes for departure of the flight..! What pissed me off, is how they said it.. they were like NOPE! And the arrogance on their faces is deplorable, ZERO marks for customer service! I’ve known other airlines, that would atleast try to do their best to help the passengers out.. but this one, nothing! There was another man with us, who probably does small jobs in saudi, he missed his flight too, because his previous flight arrived late .. and it was late, by the time he made it to the gate.. he was not refund any amount.. I felt sorry for the man, because he was going home after a year or two.. had not eaten.. he had to book a long flight home, so he can save money! We were not refunded any money, we spent 8hrs in the airport, booked a flight via Dubai .. we had to board a fly Dubai a smaller airline from an entirely different airport in Jeddah, which looked nothing short of a fish market! it is also Ramadan, and this behaviour coming from saudi airlines, during the time of Ramadan, was unbelievable! They just don’t care! We were made to run from pillar to post in that huge airport to speak to someone from the airlines.. we got no help at all! I’ve sworn to Never travel with Saudia again!
I’ve felt saudis are still grappling with job ethics.. I see that in many sectors.. be it at clothing stores, just anywhere.. they donot know, what they’re doing 90% of the times..
Also there’s a huge language barrier!
sorry for what you had to go through.. and my deepest condolences 💐
We sorry for your loss and the experience on our flight
I totally agree with your opinions they need to improve their service for sure.
❤️ 🇸🇦 🙏
Spoiler they did
Saudia management needs to call you up and apologize to your family. If they want to be this global airline, they need to acknowledge when the messed up and correct the situation. Refund your money and honestly be more compassionate to every passenger especially those who are suffering. Something they knew all along yet didn’t follow through after promising you and your family that all will be ok.
My condolences to you and your family on your mom’s passing. Your experience with SV is inexcusable. As someone who’s worked in the airline industry for 20 plus years, it’s frustrating and maddening to hear what your family experienced. There is a level of care and concern which should be present when dealing with such situations, especially traveling such a long distance. I’m sorry you had to endure this. I really enjoy your videos. Nice to see you back!
I'm so sorry to hear about your mother....my deepest condolences.
In your last segment, you said this was filmed in January 2020. Do you mean January 2022?
Really disappointed with how Saudia handled the situation. It’s unacceptable. Im so sorry for your loss Tiezheng and can’t begin to imagine what you’re going through. Thank you for letting us know about what happened. I know it might not have been easy to talk about it…
Saudis treat non arabs as cattle
@@HO-hw1iy you do realize that generalizing just makes you a racist who’s criticizing racism right?
This is a disgrace. Sam Chui did a video not so long ago about Saudia and via interviews, the modernization of their approach to ops. So I hope the executive folks who appeared on that video and trumpeted their advances see this video and understand your experiences and do something about it. The AMEX refund story just a joke........
Vicarious. Super-apt name for your channel. I'm in Toronto, happily situated, so in no hurry to travel given the present challenges but I do very much enjoy the opportunity to share the experience through your eyes and words. Your personal experiences shared at the end of this video were eloquent, profound and equally appreciated. I too hope that this video reaches those in a position to improve the experience for those truly needing special care. It's one thing to deliver fluff, taste, texture and colour as part of their passengers' travels, but to see them fall so flat when it really matters must be really, really disappointing for someone whose experienced the other extremes. Good on you for holding it together so well. Wish you all the best and will be watching for videos on your next, hopefully happier experiences (perhaps travels with your Dad?)