THE TRUTH ABOUT VISTARA - BRIBES, LIES AND WHISTLEBLOWERS + 787 Business Class Review!
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- Опубліковано 28 сер 2024
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This is a comprehensive Flight Review of Vistara.
Class: Business
Route: Delhi (DEL) to Frankfurt (FRA)
Plane: Boeing 787-9
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Josh , i loved the review and hope that it makes a change in the system of Vistara , but i would also appreciate the fact that u pls check on the comments and remove those who r commenting racist $hit here ! Ask them to get a toilet
@@aaryans5487 Noted, I don't tolerate any insults or racist comments. Will keep an eye out :)
@@JoshCahill thank you sir 🙏
@@JoshCahill Beeeeeeg Fann sir Pls do a Kolkata Vlog by coming to Delhi in Lufthansa 747 and then taking Indian Railways' pride Rajdhani Express to Kolkata
Sir fan from India from 4 years
A few months ago a friend of mine flew the same route with Vistara, Frankfurt to Delhi. He told me that just after takeoff a cabin crew asked him if he would like to be upgraded to business class just for €150. My friend told him he has only €100 in cash. He accepted €100 immidiately and put him in business class. He never recieved any upgrade notice or any reciept. He also knew that, that money landed comfortably in that cabin crews pockets.What a shame Vistara.
I think the culture has rapidly decayed. Flew them in India from 2015-2018 and they seemed pretty ok. Even had status on their loyalty program. This 100 euro trick is an example that the staff are nurtured in a very corrupt and unprofessional environment. Tata, known for it's impeccable reputation needs to immediately fire all the staff, close the airline and come back when they have a proper team in place. Even one rotten apple would spoil the whole cart
That’s good for the passenger I may fly vistara next time to get my self into business class that cheap.
That's horrible. I think he might have been able to get the upgrade for €50.
@@madtrucker0983 😂
What 🤣🤣🤣🤣🤣, train bana dia bhai plane ko 🤣🤣🤣
I haven’t read all of the comments, but what bothers me most about the service is, if they’re like this during an easy flight, I’d hate to think of what they’d be like in an emergency. Would they be focusing on passenger safety or only on themselves?
@@mxyzptlyk I should not laugh but I could not help myself lol,
Is it really a question? XD
We need more aviation geeks like Josh, to stand up against airlines and show them what they are doing is wrong.
With Air India getting under TATA management, this is discouraging. How could the TATA's be behind this Airline?? I am an Indian and does travel by air often. I will never fly Vistara given the allegations and the way the crew is managed. Its a shame!
@@IdeaBoxful Air India should be under a different Management which should help them solve their problems. Also, I think Ratan Tata would have a keener eye on Air India doing well ATM. Vistara's problems look like a Top down failure.
we all need to stand up to injustice
Please stop these nonsense
Our India 🇮🇳 Is far better than you think
If you have money Please come here and explore our beautiful India 🇮🇳
@@aniketdas4368 Being a bling supporter is also a bad thing. A lot of people from the industry know how badly run Vistara is. The problem with us Indians is that we are ready to blindly support anything in our name even if it is wrong. The only nonsense here is coming from you.
As an EX Employee of this airline i truely agree to all the claims done by you and moreover the middle management is least bothered about the customer feedback. They have hired kids as managers and given them power to run the airline and the lower management team is very well experienced. I literally hv faced this issue when we joined from one of the reputed airlines in India, JET AIRWAYS. By todays date more than 60% of Jet crew were terminated by those middle managements ego issues. I wish either the TATA Sons or the Leaders of this company to do a thorough check on these kind of Management posts or else the DGCA should intervene before it leads to a major CRM issues. I can assure you that almost all the crew operating in the airline are going through severe management pressure and lack of energy as you said in your video. I have seen Crew arguing and fighting in front of guests at many instances in regards to their rosters. Hope the aviation authority should reconsider the CRM issues in this airline. Hv a great journey ahead Cahill 👍👍
It had to come up eventually, saw the recent mishap, hope it puts light on this
Being an ex employee of one of the TATA group of companies, I think what you're citing here is an issue across all their companies. They really need to up their game and get those toxic people out of the company.. There are still people like us who would love to be associated with this brand if only the management was clean too..
What.. Vistara main bhi Nepotism Corruption.. Tata Ko Isko improve Karna hoga ya Tata should cancel partnership with Vistara .den I guess Indigo is better. Which Airline in India is better..?? Airline main bhi Bribed Corruption Nepotism such a shame... I guess Vistara is Join Venture Between Singapore n Our India.. Tata.. !
You just saved me from booking a business class (domestic) with these folks. I contacted them few weeks ago to enquire about the entire process, including lounge access, since I plan to travel with an infant. Not that I'm entitled, the agents were quite lethargic and, in your words, uninspired. Not helpful at all. But I thought may be I got the deluded ones and should give Vistara a chance. After repeated calls for different queries, it's almost always the same response (different agents). Then UA-cam recommended me your video, which confirmed my doubts. Lastly, they've made headlines recently for their bad service. The crew harassing you for your review? Wow! They should stop wasting their time getting back at you and work on their well-known pathetic service. All-in-all, I'm staying away from them. Thanks Josh. Good work!
Since the inception of Vistara I have flown many times domestic C class with them. While there is indeed a slight decrease in service compared to 2-3 ago, I felt it still very good.
Seats are good but missing USB Plug for charging (except their newest A320).
Crew was mostly very friendly. For a domestic flight, food is amazing.
Without any doubt the best you can currently get in India, and even better than so called business class on domestic or even inter European flights.
Hey Josh well Done👏👏👏 I'm proud of you that you are standing up for the crew members who are suffering and illtreated in this company... I was also an ex-employee of this company and tried my best to make the management realise what crew members are goin through and the situation is worsening, But unfortunately I could not succeed as I had to fight the battle alone.
This battle can be won only if all the crew members stand up together and fight for their rights or else things will never change. I wish all the crew members Best of Luck for the further Journey.👍
That lady serving you could be the Ex Jet Airways employee. As jet airways had one of the high service standards in an Indian airline industry regarding service experience and many things. I am glad after complaining about certain things crew saw their mistake and made your remaining flight blissful.
Okay, If she’s serving good she might be from jet airways what about if she did bad ? It might be true she might be from jet airways but all of these assumptions, if jet airways is coming back I’d be surprised if they can come back at full force and the same service seems kinda hard to me.
That was only my assumption, because I’ve experienced it. Jet airways had the most experienced staff in the Indian aviation industry as it had experience of humongous 25 years as a full service carrier. Anyways I don’t have any expectations from Jet Airways 2.0 till I experience it.
You cannot guarantee that.
@@aditisharma4049 Hence 'could be'
@@Pinochio4404 Chill madam!! You don’t need to shut me up. As a customer I was treated good in all flights of jet airways in both economy and business class. How could one customer know insights of the what’s going on in an airline?
You tell them, mate. Josh's reviews are the best on UA-cam. He's honest and forthright. We need more reviewers like him
Wow Josh this is an incredible and brave piece of work. Thanks for giving them a voice and not being another "Sam Chui PR Mouthpiece" - I hope this is gonna bring some changes to the airline!
If sam chui has a good flight then it's definately a PR 😂😂😂😂
Sam chui is the Kim jhon ung of aviation.. .propaganda pro max 🤣
He can see this you know….
@@ggs511 ok and? What is he going to do about it
What’s wrong with Sam? I feel so out of loop.
Jet Airways always gave premium experience ofc with a premium price tag. I really hope the same management doesnt take over things at Air India considering Tata acquired it recently
I wanted to fly with vistara next month, I am gonna book on a different airline now
Currently Air India is a nice airline. And indigo also works If you are on a budget.
@@avfx111
Air India has started to improve.
Hats off Josh. Keep more of such reports coming in. The industry stands with you.
Josh, I’m a huge fan of your UA-cam channel, your work, & what you’re trying to do. Make air travel better for everyone. This was hands down one of if not your BEST video review and flight review and really showed your knowledge, experience, and dedication to your work. Thank you Josh. Keep making videos. We are watching. I hope you keep holding airlines accountable, making our customers experience better, & living your best life as an aviation UA-camr 😇
Love that you make such amazing honest content compared to sugar coating it. I had a horrible experience on emirates first class which deterred us from every flying their airlines again. The cabin crew straight up called my 8 month old child disruptive for crying during take off and asked me to control her as she was scared and flapping around a bit. I was a new mom at that time and was so scarred by this experience I would never want to travel with them again. Love that you hold the airline accountable for their actions!
Thank you josh for exposing Vistara Airlines. I think only you had the courage to take a stand and showing the reality to everyone. That what goes behind such a big brand like Vistara. But honestly it was much needed. Whatever the management is doing, simply thinking that we don't have any competition and no one is there who is looking at us so we can do whatever we want to do. If we like someone no matter if he or she is really working hard or not. We are going to promote him or her. And on the other hand people who work really hard on the flights but they are not in the buttering up business to the Crew Performance Team or to the Management are not being promoted because they just come, religiously do there work and go back. People like these who are the real heros are not being noticed and promoted. Your work will give strength to a lot of those who work really hard on flights and believes that one day there hard work will be noticed and they will get success in the company and grow because of there hard work and not because they were buttering the management. Keep up the good work Josh.👍
Josh is one of the few honest airline reviewers present. To Air vistara, it doesnt hurt to improve the service. Common indians deserve better service for the oney they pay. Thanks Josh for reviewing.
Very thankful for people like Josh, it can be very risky to put a video like this up but he has done the right thing and hopefully the much needed awareness is spread!
Thank you for the most honest review I have ever seen. A company can spend millions of Dollars for the aircraft and they don’t spend a dime on the proper crew training. Shame on the senior F/A for not noticing the dirty seats. That was totally unacceptable. This airline will fail because some people were not doing their job.
This video came as a shocker to me, I have always had a very pleasant experience with Vistara as I have mentioned before but it seems that they have been going really downhill off late. In fact, after seeing this video my respect for Air India has grown even more. I really pray that this airline improves soon. I could have never expected such a shocking experience from a Tata SIA airline. Just waiting for Air India to rise and shine again.
Same. My flight in 2018 was purely great. Now they have fallen to standards lower than Air India
Vistara and air india both companies is owned by the tata
@@goutamraoshab3777 But Tata is not aware of the current situation of Vistara unfortunately. Am definitely sure that when they get to know about it, they will work on it and fix it immediately.
@@EtherealMisconduct what tf do you mean that they aren't aware? Do you work for them?
Brands aren't your friends.
They definitely know about the situation in vistara. They are the majority share holder for vistara. For every whistleblower Josh got TATA has probably already got 5x to 10 x the whistleblowers. If they don't know about the situation they are stupid and still responsible as they are supposed to ensure proper management so an employee doesn't have to offer their salary or sexual favours for routes.
@@rodneydsouza2454 Am not personally saying that, someone else in the comments section said so, I was just quoting what he said in here, I didn’t even know about it. Even though I have lot of respect for Mr Ratan Tata because he’s a good human being, somewhere down the line his company is losing its charm. Also, I would appreciate if you were a bit more respectful to others.
I’m a Vistara Gold member. Even took their credit card to earn points, trusting the Tata name. I’m general, the airline initial standards are deteriorated so far, that now a complaint is first met with “please delete the tweet”. I refused on occasions to delete my tweets, while sharing PNR details on DM (that’s the whole trick right? Send PNR on DM and take problematic conversations private). No resolutions, no attention, no improvement of bad features on app/website even after pointing it out clearly.
You are right - the alternatives - Jet and AI - were poorer in comparison. Vistara perhaps imagined that shiny advertising and paid influencers will do the trick for them. What’s worse is that it comes from the house of Tata, which happens to be one of the best corporate houses in India. They should simply fire the current management and establish a regulatory structure for the new team.
I recently traveled premium economy from Lhr to Delhi /Delhi-Lhr and I found the staff were not as professional as I thought they would be (compared to other airlines ) , and I just could not understand why that was . It really did puzzle me for a very long time .Thanks to Josh now I know why , and am very disappointed that this airline has gone this way
As an Indian ,aspiring to become a cabin crew, I'm starting to lose hope on my dream cause seems like none of this country's airlines is trustworthy. What a shame for the country
Well i hope it changes soon with air india as currently only indigo has a crew with decent attitude and even josh appreciates the airline
@@dakshk yes man, I really hope AI make a huge comeback ,hopefully also while I'm still young and active😂
@@lhp6617 yeah 🥲
@@lhp6617 AI will be one of the best Airlines in probably 10-15 years. I mean best by complete fleet overhaul and stuff like that
Try afghan air or pia
OMG Tata manages this. I hope Air India does not end up like this. That way the past Air India would have been lot better.
Don’t worry, Air India would be in a way better state now.
@@EtherealMisconduct In your dream. Tata's internal politics is horrible. Most ruthless work environment Tatas have right now. Nobody can feel comfortable in such a burning environment...
@@manaschakraborty9192 Man, I have a lot of respect for Mr. Ratan Tata, he’s not like Ambani or Adani. It’s pretty hard to believe that his company is in such a bad shape. He’s such a good person and I thought it would his company would be doing well too. But this really is hard to believe.
@@EtherealMisconduct I am telling u since I worked for them for 10 years. Yes, when Mr Tata was active, it was all together a different company. Ever since that rift between Tata s and Mistry s broke out Tata started to change. Now Ratan Tata's active involvement is not there, companies are run by some autocrats who think everyone should listen to their order. Threat of firing is real now. I left them in 2017 not before my life became hell. Previously they used to value their older employees but now they follow exactly the opposite...So this feedback is from someone who has seen Tata management...
@@EtherealMisconduct If the Tata group can't manage it's own airline properly, what makes you think they will be manage Air India?
You should have amplified that Vistara crew's voice to avoid detection by the Vistara team. Since he mentioned he joined the airline in 2019 and his voice is there on your channel it will be easier for the Vistara team to find him. Also, really shocked to hear things happening in Vistara.
Every Indian guy sounds like that, they won’t find him, trust me
@@scribbleboy12345 Hahhaha... As u foreigners look like same to many of us, that's how our voice sounds same to some of u... But trust me, if the management got serious then that employee will lose his job for sure
@@arpansonawane6027 He is already an Ex employee of vistara so maybe it’s okay
He came as whistle blower and Josh right away put him under the bus. Indian companies and bosses don’t take criticism very kindly. This crew member will loose his job. Being a professional Josh could have done better by changing his voice. Think twice before you come out in open
@@finepilot seems like u guys already found him & least bothered abt the issue….
You are right about the attitude of the crew, I felt the same when I travelled recently. But the Aircraft was clean and the food was fantastic... Always love your videos, the way you present them. Big Fan of you Josh 😊
Divya yours videos are also great. I would like to highlight something to you...!!!
@@harikrishnanramachandran1142 Hey , tell me ..
ANY airlines would be same. Indians are NOT service inclined. Tatas intentions may be good but the Airindia mindset of lethargy, arrogance and snobbishness will weigh it down!?
I was gonna fly with them to lhr soon but looking at this video I’m going with some other airline
The right Managment practices can effectively dispel negativity that has seeped in and built up over time. There are proven practices that result in good morale and accountability from employees. It’s been done umpteen times in the business world by good leaders. Leadership/Top management has to prioritise it, that’s all. This is a leadership failure imho.
There are layers and layers of incometencies and contradictions in this airline. They just don't respond to complaints.
To graduate to a gold card, my page/record in their website showed that I just have to do one more flite. When I did that the number of flights I have to do to qualify for a gold card suddenly increased to 4. When I wrote a note to the customer division, I got a bland response saying its based on dynamic pattern. But what is dynamic, they keep it as a secret.
Two weeks back my wife was nearly carried by 4 Vistara flight attendants to board the flight. She is a wheel chair passenger and they donot have a ramp at Bagdogra airport. So my wife had to climb up the stairs with great difficulty while all the passengers waited for my wife to finish her climbing. It was so emabarrsing for me and our daughter.
When I asked the crew as why they don't have a ramp like Go or Indigo, they said it is because of security reason. What a laughable answer. When we landed at Delhi there were 9 wheelchair passengers and 4 wheelchair attendants. My wife had to literally fight for an attendant with a wheelchair. Interestingly, a crew proposed that one attendant can handle two wheelchairs simultaneously. How chaotic!
Even if they provide 20 percent of what they advertise as Indias best airline, they would do a great service to both The Tatas and Singapore Airlines. Interest of the passengers come much later.
I am still waiting for the responses to 5 or 6 well documented grievances of mine.
And I am keenly waiting for Jet Airways to relaunch its services and enjoy my platinum privileges. For their self proclaimed superb performance I give 30 out of 100 to vistara.
This wheelchair thing 😂😂😂 Tell me something new please 😂
Josh, you did a great job of putting this so everyone knows what to expect from Vistara.
Let's see who wins, Improvements or Corruption!
Way to go Josh! Thank you for bringing out such issues to the world. Vistara needs to look seriously into all these.
I mean What the actual fu*k? Totally unacceptable.
Even my friends who joined vistara told me the toxic work culture of vistara. Even about the inexperienced people in the management is so true, Its crazy!
I’m also surprised to see that they didn’t line the table, during service!
Being an ex employee all i can say is,
The management team is full of inexperienced kids kicked out of other airlines for valid reasons!!
However I’ve flown with the airline for over 3 years and no all these claims about splitting the money with rostering is all crap!!
Yes but favouritism does play a part!
so the rostering thing isn’t really true according to you?
just asking as i am planning to give interviews for indigo and vistara this year as i turn 18 in september
28:10 you’re probably one of the nicest business class passengers she’s had. One of my cousins used to be a cabin crew member for Air India and she used to tell me horror stories of how arrogant and entitled business class passengers used to be, so she probably was exhausted from dealing with their attitudes.
Ya, you are right, Vistara has lost it big time. My flight from Delhi to Guwahati was rescheduled and they were unapologetic about it. I had to really fight to get a full refund for the cancellation. The worst thing is that getting through to their customer care center is itself a big pain.
I suspect this is done intentionally by management to keep cabin crew beat down and cowed creating a toxic environment that has them at each other's throats instead of working like teams onboard and aircraft. There are many companies outside of the airline industry that practice similar management practices. It's awful.
Great video Josh. Perhaps Vistara should learn from your Tunisair experience and realise that passengers are not prepared to put up with that kind of service/corruption, especially when they have a choice to use another airline. The corruption issues here are off the scale awful. Well done for exposing them in the most honest way whilst still being respectful. I’ve added my comment to their Instagram so let’s hope they do something about it!
Sooooo impressed by your guts! You’ve gone miles beyond travel info......actually helping end abuse! May God help you and bless you!
As a Boomer I am really sick & tired of this disgusting corporate culture who does not give a crap about their employees but how they can skimp and still make money. Surprised they actually pay for good food! Hope you succeed with all of your intentions Josh!
Reporting culture is from the book of emirates ! Exact same thing pursues rat u out to ur base supervisor instead of coaching the perpetrators like any other manager should . The crew lands back in. Dubai only to receive an email from base supervisor to come see them
When Josh flew Jet Airways for the first time, it was a disaster, and he even added how, the airline can improve its services....and the next time he flew Jet Airways, the crew was extremely welcoming & even served Josh a pastry...as an apology of their service the last time!
Vistara, must learn from its mistakes & improve further.
To make amends, one must first accept that there is a problem! Vistara top management in absent on the ground and this further filters down to the floor. In their hub of Delhi I have rarely seen a Vistara supervisor or station manager around the check-in counters - even during rush hour!
Indian airline are bias
Josh, you do a great service to potential passengers of Vistara and any other airline with like practices. When I began flying many, many years ago in first class I well remember the lobster tails and fillet mignon; surf and turf. All that has changed. However I remember also the build up of ice on wings when flying in cold climates. Too our first airport was built of corrugated metal and had a large open flame space heater. Enough of my tales from the 1950's and 60's. Keep up the fine work, Josh. Bonne chance.
I haven't flown vistara yet, however everyone who flies them tell the same thing. On paper they should be amazing, but actually they disappoints consistently. On my recent holiday, Vistara has the cheapest and best timed flight and I really wanted to fly it. However couple of friends told they would take another flight than fly with me if I booked Vistara. We ended up taking Indigo paying a higher price. I thought my friends were nuts. But i can see what they were saying now.
The whole middle management team is rotten(maybe even all the way to the top), Tata and Singapore airline better wake up. Gut it all and rebuilt!
Speaking of Oman Air, it would be great to see a video about issues with refunds you had. I'm having a real struggle with Air Moldova refunding my ticket.
Thank you josh for keeping it real and honest
Josh, one of your allies has a series called "Brutally Honest", but I think you are the "Brutally Honest" one. Great job you are doing by reporting all the issues that damages the travelling experience. For those who love aviation, travelling is not just going from Point A to Point B, it is a whole experience. I know cabin crew work is not only serving coffee, wine or a meal, cabin work is also to protect us once onboard and lead all security proccedures when needed. But if we see all these issues with something so elemental like an onboard service, how will they react to an emergency situation?
Great Job on the review 👏 👏
Have flown Vistara domestically quiet a bit and have usually found crew members to be mechanical. Just average service. The thing is we keep comparing them to the other rock bottom Airlines and say they are better of the rest.
Now with Air India under Tata's wing one can only imagine what would happen.
Air India is not much different in what is in this video. The previous management of AI did make sure that AI was doomed.
Now both working together !!!!!
Having travelled on the vistara domestic route I completely agree food is great rest is needless to say. I was literally annoyed by their staff behaviour too and more irritating is they always tend to start their flights too early than the scheduled departure time .
British Airways can be very similar. Some crew are just like family to passengers, top top service, others - well I think they worked in a Siberian Gulag before joining BA. In my experience legacy staff on long haul ( first and Club ) just know how to serve, the younger members, as you say are so wrapped up in 'selfies' and gossip in the galley they forget there are passengers in the cabin. It's all in the luck of the draw what you end up with.
OMG!! The Starbucks coffee in a paper cup and the cheap snack box is very low standard and poor even for a domestic economy class! And the main meal "choice" looked like a Premium Economy class meal no matter how good it was. No menus, no green salad served with the appetizer, no choice of breads, no choice of desserts, plastic cup for wine (was there a choice besides red or white?), no glass for water with meal, no drinks after take-off with nuts or anything offered, no after dinner digestif drinks like Cognac, Bailey's nor any other, and no amenity kit.... Business Class is not cheap nor inexpensive, so how does Vistara think offering a cheap product for expensive prices makes business sense?! I won't fly them ever, thank you Josh!
Josh, you offer the best and only reliable reviews of airline service on the internet. Those others (we won't mention names) just promote airline propaganda and show a false charade of service not offered to the regular passenger. Great work, keep it up!
Thats how Tatas are doing business. Absolute corrupt 110 billion dollars business house...
you're probably the best aviation UA-camr there is, and you're certainly not stupid or dumb, but truthful and unbiased.
25:50 Sam Chui just rocks up in the corner of a Josh Cahill video...
Long awaited review.. ending with Sam Chui was epic.. 😂😂😂
Josh, you da man!
You’re super fair!
You’re unbiased (call out things that are truly bad and give high marks when they are good-Food!)
You’re totally more informed on ‘Customer Service’ than most airline personnel…who actually forget that they ARE in ‘Service Business’!
Wow…that so-called VP of ‘Bad Communication’, Rashmi…wow…you kidding me lady, wow.
But here you’re getting into Indian so-called ‘upper’ class attitude. They never like to be called out. All she had to do was ‘make it right’ with you…and all she needed was few good words…but, unfortunately, her lack of Vocabulary and demonstration of her poor attitude was clear as daylight!
You single-handedly taught an amazing lesson in Customer Service to your FA. Loved how nicely, gently, and expertly you turned around that FA. Great input…with a smile on your face. She learned a lifetime of Customer Service lesson in that one short conversation with you.
Last, but not least…you called out Sam Chui…LOVED IT!
That dude…oh my…we used to watch him…but then his fake reviews became so obvious, we used to watch simply to laugh…and even that got old…and we switched him off permanently!
Thanks for your reviews!
For us, besides being educational, your presentations are good entertainment.
Keep up the good work!
(Not sure the last time I used this many exclamation marks).
😊
Great work here Josh.
Very disconcerting to hear of corruption between staffing supervisors. Once you get managers bartering staff for sexual favors you know they’ve lost the plot. The demoralization of the crew must be at its lowest. Sex work is a valid profession if it is something that the individual has autonomy over. When your body becomes a commodity for what routs and layovers you get it is vexing to the soul. Once you engage in the practice it damages moral and is difficult to recover from. Other staff judge you, respect goes out the window. Everyone reacts in-kind. It all turns into bartering - this for that. I’m really proud of your work here.
I’d much rather be impressed with you showing off amenity kits, immaculate surroundings, a selection of teas, and a caring staff - but without addressing the basics of human dignity for staff first none of the teas or topping off wine or grungy seat trays matter. What you have uncovered is vast. And you have used your platform to help. I applaud you.
It is incredible how any flight gets off the ground under such corruption.
I think vistara is going to be rattled by this vlog
What about Singapore Airlines? They are Co owners of this badly run company.
Get colonel Sam in, he’ll do a proper review of vistara, including amazing ground handler cabin hygiene too 👍
I just had my flight with Vistara from Dhaka to Delhi last month. I must admit they have certainly improved their service here or may be it was just a good day! They were very generous and crew and other staffs were very friendly and helpful. Really enjoyed my flight!
It is the best Indian Business class indeed
Just having two meal choices in BUSINESS class on such a long haul flight is a disaster. Air India offers three meal choices in ECONOMY class. Very comprehensive and insightful review.
8 hrs journey. He was offere 2 meal n 1 snack. U want a 24 7 restaurant ??
@@demonakoddak3185 I should have clarified better. In the main meal, typically 3-4 choices are available on flights 3hrs+ in business class. If Vistara claims the quality of Singapore Airlines and the like, that's something least expected. Also, the snack box is nothing premium, more like the same one served in economy class.
@@Hiro-eb4zx maybe u should the new vistara management executive.
Thank you so much for the insightful and honest content. You have no idea how much awareness you have dug up and exposed. I was about to select Vistara as one of the preferred airlines for my travel and my employees as well. You certainly have made my decision easy, and I assure you after watching your video, we are not planning to use this airline or purchase any of their products in the foreseeable future. Shame on Vistare for performing terribly and unhonorably….. hopefully their management take serious steps to correct these deficiencies and repair the damage. Mark
Josh you’re doing some great work. Keep us informed about airline companies in India more often!
Josh 👏👏... Wonderful! It's always good to stand by people who needs help.
Hi Josh! Extremely important eye-opener, thank you for the review! Have admired Vistara planes many times in Delhi and Mumbai and, actually, had serious plans to fly with them either FRA-DEL or DEL-FRA this year. Won't do it now! Found parts of your report absolutely disgusting, and the references to prostitution should really ring the bells in the management! Have been travelling to India since late 1980's and also worked there quite some time since 1990 (flew several times with ModiLuft, Sahara, etc. in the 1990's - fond memories of these airlines, as well as Jet Airways and Kingfisher). Love the country & love the people just like you and, therefore a little off the point, cannot quite understand the few comments below about hospitality in Indian hotels, don't really agree. Have had some of the best experiences in my life in Indian hotels: Leela, Oberoi, Taj, Trident...they know how to do it with pride, dignity & attention to detail. Wish Vistara had the same ambition: pride, dignity and, most importantly, respect towards their employees. Looking forward to your future reviews!
Thanks for a great review Josh, good to see the change of attitude of the cabin crew.
Bester investigater Journalismus im Aviation Sektor würde ich sagen. 👍🏻
Danke, auch für das Risiko das Du für andere eingehst!
Grüße aus London
Ben
I first flew on commercial airlines back in1994, BA AA and found them OK them, I have noticed a drop off of standards and outright avarice when it comes to costs, and this is most pronounced in Economy class. The holiday back in the 90"s started for us when we boarded the aircraft, now it is more like a bus journey with a better view.
Josh you confirm my experience as well, Vistara was never a happy experience for me. Being a business run by two reputed names, it fails to stand for them. They can even deny you the seat that shows up on your boarding pass. The seat number can change between the check-in counter and the boarding gate. Only they can do that, and not have an answer why. Wish things change.
As someone in the customer service business, we often get overlooked when it comes to the front line. Some people don't realize how hard we work to please the customer and help enhance the customer experience. That being said, there is no excuse for bad or even lack of customer service. We're here to do a job, and if we can't or otherwise won't do that job, that means things must change. Whether it be with management or a change in where employees should be placed. Where I work, you get shifted around if you can't do a job. High valued employees are seen as the "everywhere" person, so we can obviously place them anywhere and they would be okay. Those people who come in to do their job tend to be the face of the company rather than those who come in just for their paycheck.
When you go to a restaurant, people often just think of the food, but it's also the experience. Bad customer service means a lack of returning customers. Similar to grocery stores, mom and pop shops, airline industry, etc. Just yesterday, I was called up to help deal with a situation with a customer - just so happened to be right in front of one of our supervisors who just wanted to buy her stuff and leave. I never said anything condescending or rude, or even asked the person to "calm down," which more often than not seems to flare up an ego rather than check it. Matter of a minute or two, it was done. Customer was on their way, fellow co-worker was in a better place afterwards, and everyone else in line finally went on their way.
The co-worker called me up and actually said "would you come deal with this? I'm about to lose my mind." lol
25:52 I like the subtle reference in the corner. Great job Cahill, thx a lot for informing us about these practices. Gonna be careful booking my next flight.
Oh my God.. i had a lady on flight from Mumbai to Goa & she felt sick in economy section & wanted to upgrade herself to business for better comfort but vistara ignored her paid request & simply offloaded her delaying the flight unnecessary by an hour. We saw her pleading to accept the payment for business class but the crew was more adamant not doing so..
Damn that's pathetic way of handling travellers
"Call Sam Chui and make a nice, juicy, fake review!" NGL that had me dying!!! 😂
The crew rostering thing totally SHOCKED me...
Never thought TATAs can do this.
😔😔😔
The guys said that the TATAs don't even know what is happening
@@mrzerogaming4012 Well that’s disappointing. I am sure Tata will work on all of these shortcomings as soon as they get to know about it.
@@mrzerogaming4012 of course they do, people always find excuses to defend tata, i never liked any of tatas products
That Thng is ruining airline
@@dog6376 You don’t like the Taj hotel group? I would definitely agree that Tata motors aren’t good and won’t advise you to buy any of their cars and go for VW, Škoda instead but their Taj hotels are just amazing.
Nice and honest review Josh! Well formulated constructive criticism without sounding like a snob, like most reviewers do (e.g. TrekTrendy).
Also I like the fact that, from the body language, you genuinely care about the performance and betterment of an airline. Thanks for sharing!
That Sam Chui dig was spot on😎
So, India in a nutshell. This was an excellently produced video, Josh. Thank you. Unfortunately, this is VERY par for the course for Indian businesses.
You are spot on.. Hit the nail on the head..! I've flown Emirates & it blew me away., Service impeccable..I flip the lid if service is below standards...Basics to replenish a empty glass..Well there was a "silver lining" after a horrendous service.. It's attention to detail..Lived in Bad Homburg..Yeah a smile with delivery of Service goes a long way..Wake up & smell the coffee.. Thought of this number"Come fly with me".. You should have sung a Buble,.....👍🇮🇳
Josh That was a really fascinating and informative vlog , I’ll be giving Vistara a miss if I ever get the chance to travel to India . Keep up your great work 👍
If you ever visit India we'd be more than welcome to have you sir. (Unlike Vistara).
@@sidv4615 Thank you that’s so kind 🙏
Most welcome , there r literally some foreigners who r talking $hit about India in the comments , but u r different ❤️ , thank u very much ✨
@@aaryans5487 thank you
Awesome video Josh as usual!!! And love your Taiwan hoodie 🇹🇼🇹🇼!!!
I have also felt many times that the crew of most of Indian airlines miss the smile and charm in their face during their duty. I have always wondered why do they do like that... Indigo, vistara, gofirst. Mostly I felt with Indigo. It felt like they do it just to complete it. Nothing for the passengers. It is really disgusting. May be because of long duty hours, less financial benefits. I don't know. But if these are the reasons, then definitely airline operators should definitely look at it seroiusly. What is happening in vistara is absolutely stunning...
You haven't traveled in any American based airlines, worst service except for Delta.
Just flew Vista Frankfurt/Delhi. My paid for checked in baggage was checked in by Air France from Valencia to Delhi. Just before boarding at Frankfurt made me pay almost 200 euros IN CASH for my checked in baggage before they would let me board! Complaints at head office got strange excuses cover up.
Thanks for showing the state of affairs as they are instead of glossing it up to look all rosy. Much respect for your genuine work. Vistara is such a disappointment in the indian aviation industry. Most of their crew has an attitude of entitlement without understanding and delivering on service expectations. They bring ego issues in their work culture leading to the downfall of the brand. Seems management is simply drawing fat salaries without keeping a tab on what's going on. Contine on this path towards disaster vistara. Jet airways pls come back soon.
Can we send the Stop the corruption message to Sam Chui?
Only for $399
This should be the most liked comment 😂😂😂
@@tylt4158 Thank you very much!
Amen! How do you know if Sam Chui makes a negative review? It doesn’t get published 🤣
I LAUGHED ALOT WHEN I SAW THE WINE IN A PLASTIC GLASS🤣🤣
Hahhaa that sam chui on the side was hilarious 😂😂
You have all the right to speak and ur review helps people to chose what’s best..and I know what’s going on with the company..the information is true
I have travelled in Vistara alot domestically from Delhi to Mumbai and from Delhi to Bangalore, it has never disappoint me. The sevice had always been great and amazing. You should travel domestically in Vistara not internationally. There is no good Indian international airline.
You are so right Josh. Even when the product is poor, if there is a charming, helpful crew the flight will be enjoyable. I flew Delhi to Amritsar with Vistara in 2019. The food and the crew were excellent but standards seem to have dropped.
Sad, sometimes the truth is hard to take for some. Keep doing what you do. I look forward to each of your videos since my health pretty much keeps me homebound.
It's very important that these things are taken seriously and names like Singapore Airlines and Tata do not condone such actions and instead get things working correctly, which they are known for which is utmost professionalism.
@Josh cahill i too had a horrible domestic travel in Vistara from chennai to delhi.. The food was not cooked properly and the crew was under whelming... I think it's the same in the case of international travel.
Thanks for posting this Josh. Given that we are still not done with the pandemic, lapses in terms of hygiene cannot be accepted irrespective of whether it's a budget airline or a full service one. Even if there was no pandemic, a filthy aircraft is something that's highly unacceptable at least from a premium full service airline, PERIOD! Just shows the attitude of the employees towards their organisation. You should have highlighted this to the cabin crew head. Some of the allegations mentioned in your video are pretty serious. If those are true then the management needs a thorough clean up. Let's hope this video reaches the concerned people and action is taken accordingly 🤞. As a potential customer who was looking forward to his first travel experience with them in future, instances like these give me second thoughts about flying with Vistara 😔.
I am a big fan of yours ☺️
I love vistara and have hopes that the tata group will make Air India great again.
Air India used to be one of the top 3 most profitable airlines in the world until 1980 thanks due to the management of JRD tata.🇮🇳🇮🇳🇮🇳🇮🇳🇮🇳
I think the reason that the cabin was flimsy was probably because the restriction of international flights in India
Have recently been reduced
Hence it will take some time for the company to get back on track.😍☺️☺️🇮🇳🇮🇳🇮🇳🇮🇳🇮🇳🇮🇳
To make amends, one must first accept that there is a problem! Vistara top management in absent on the ground and this further filters down to the floor. In their hub of Delhi I have rarely seen a Vistara supervisor or station manager around the check-in counters - even during rush hour! We are left to the contract check-in staff, who are another problem altogether!
OMW Josh! This is shocking. Well done Mister 👏 You definitely the Man!
The callout to Sam Chui at the end was funny as hell. Epic!
the caterring of vistara comes from The Famous Taj Hotels grp. in India and they do have a variety of speciality cuisines which enhances your taste more to the food on vistara.
This is very disappointing! Vistara was my first choice for domestic flights when I am in India. Now I might have to rethink.
Hi Josh
you make amazing videos ❤️
Keep it up!!
Very similar to my Air France experience except the food was horrible on Air France and this was pre COVID-19. Twice on an A330 and twice on 777 except my experience didn’t get better and only got worse. On one of my flights the entertainment system stoped working 3 hours into an 8 hour flight and when I brought it up to the crew, I was told to go back to my seat and someone would come over to look at it and 30 minutes later someone came by and tried to reset the screen and it still didn’t work so they told me sorry I guess you will not have any entertainment for the rest of the flight. I then asked about WiFi so I could watch a movie on my iPad however I was told that the WiFi wasn’t working in a very rude manner. Horrible service, mediocre food, dirty seats so no more Air France for me. By the way this was all on business class.
The best thing about this presentation was the fact that it wasn't a biased blindsided beating rather on contrary to the title of the video we were shown how the crew improved their service. This shows that your videos are neutral and if you are complaining about something it is mostly correct.
It's shocking to hear about the corrupt practices at Vistara. They'll never be a world class airline if there is no meritocracy. I sincerely hope Vistara takes need and turns things around. They should learn from Air Asia.