IT:Entry Level Helpdesk (Tips and Tricks Level 1)

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  • Опубліковано 18 гру 2024

КОМЕНТАРІ • 175

  • @Edusm17
    @Edusm17 3 роки тому +192

    Rural areas across the country are in desperate need for IT. I just got a Director position at a school district. It was a name my price situation. Opportunities are out there!

  • @SURPRISEURBAD
    @SURPRISEURBAD 9 місяців тому +16

    Hey Kev! I just wanted to reach out and thank you for your videos. ~3 years ago I got into my first IT job, largely in part due to your videos, and now I'm starting a new one at a healthcare company. I'll be starting out has T1 helpdesk but got a boost in pay and should be able to work my way up fairly quickly!

  • @Kinsman19
    @Kinsman19 10 місяців тому +6

    Very nicely done. See, THIS is how courses should be taught. All of them. It is practical and hands-on. Of course all the vocabulary is important, but practicality should always come first.

  • @SilverShotHD
    @SilverShotHD 11 місяців тому +11

    Dude. Had no idea you could remote to other machines on a DC like that through Computer Management. Thats awesome. I know im three years late but lol

  • @SuperNotaku
    @SuperNotaku 2 роки тому +16

    Neat. In IT, theres always something new to learn.

  • @AllEliteFunkos
    @AllEliteFunkos 2 роки тому +5

    Just started working as IT support. Just subscribed!

  • @lakslsla6996
    @lakslsla6996 Рік тому +35

    Kevin, you are PH.D. of IT
    This is really helpful
    I also want remote working environment
    Now I don't have to go to user offline to help them.
    Powerful tips !
    Thank you

  • @ram.hello500
    @ram.hello500 3 роки тому +28

    It was great. Thank you heaps Kevin. You bring so much to us and I am literally out of words to appreciate your efforts. 😊

  • @sanjaywilliam6200
    @sanjaywilliam6200 10 місяців тому +2

    This is really helpful.
    Thanks alot Kevin.
    Looking forward to more helpdesk tips and tricks vids from you.

  • @jmedz893
    @jmedz893 4 роки тому +5

    I just woke up & it's 5:30am here in UK & I'm watching this ! Thanks again Kev

    • @jmedz893
      @jmedz893 4 роки тому +1

      Btw nice trim !

    • @KevtechITSupport
      @KevtechITSupport  4 роки тому +1

      thanks lol

    • @rockymuscia4341
      @rockymuscia4341 4 роки тому +2

      4am in the UK and watching as well. Coffee and KevTech before work

    • @jmedz893
      @jmedz893 4 роки тому +1

      @@rockymuscia4341 Good morning my fellow UK IT enthusiast ! Have a great day

  • @mercxn3002
    @mercxn3002 5 місяців тому +2

    follow you on linked and have been watching for a while. thanks for all you do Kev I have multiple interviews lined up for help desk!

  • @AC-db4ek
    @AC-db4ek 2 місяці тому +1

    Hey Kev. Thank you for your tips. I will start this job next week after 20 years not doing it. Last year I did customer service support for an airline passengers but not related to IT. I'm a bit nervous but they will provide me with training. It should be fine.

  • @chrise5127
    @chrise5127 4 роки тому +7

    Thanks for the tips Kev! New in IT and I always find really good info in all your videos

  • @genjioto
    @genjioto 10 місяців тому +2

    This is so helpful, thanks alot. Going through some interviews now and making sure im prepared for my second round of interviews

    • @mango-nz7kp
      @mango-nz7kp 6 місяців тому +1

      How did it go?

    • @genjioto
      @genjioto 6 місяців тому

      @@mango-nz7kpcurrently texting you from my helpdesk job, been here two months now thanks for asking!

  • @ZayoProd
    @ZayoProd 2 роки тому +9

    Landed a Service Desk Technician Remote position. It will be my first IT job(6 month contract) to kick start my career. I start in July 5th, until then I will be watching all your videos!

    • @KevtechITSupport
      @KevtechITSupport  2 роки тому +1

      Good luck

    • @ZayoProd
      @ZayoProd 2 роки тому +2

      @@KevtechITSupport Thanks Kev, in my interview I mentioned how I use virtual box to learn more. Your videos have helped a lot

  • @michaelstanosz7542
    @michaelstanosz7542 4 роки тому +1

    Those bonus tips are where it's at. Thanks. Now just need to keep them in the back pocket.

  • @Leopaaaa420
    @Leopaaaa420 Місяць тому +1

    Thank you dude i probably start a lvl entry role

  • @arpitads4
    @arpitads4 Рік тому +2

    Great content, Kevin!

  • @UncleLuke92
    @UncleLuke92 8 місяців тому +2

    man it's 2024 and I finally have an entry level desktop admin interview. Your video really put me on game and I'm more confident going into the interview now. I know base level stuff, but I'm transitioning into IT from sports & education. This has made me so much more comfortable

  • @tato2493528
    @tato2493528 Рік тому +3

    one day you'll be rewarded for all your services.
    ty, sir
    i need to binge watch your videos

  • @antikoerper256
    @antikoerper256 Місяць тому +1

    Great stuff, thanks

  • @paradigmshift7541
    @paradigmshift7541 3 роки тому +4

    5:52 So in this case regedit is used to confirm that they are not telling you the wrong drive to remap to their computer? Also, can you remap the drive directly from regedit, or again is regedit only to find out which drive they actually have mapped? Because in this example you remapped "Janet's" drive directly from her computer, not regedit. Thanks for all the help Kevin, you've been such a blessing!

    • @KevtechITSupport
      @KevtechITSupport  3 роки тому +2

      You will mess up the pc if you do it from regedit. Best to do it from mapping the drive. Yes, it's to confirm the share drive or you can type net use on cmd.

  • @samgonzalez1447
    @samgonzalez1447 5 місяців тому +1

    This is awesome training thanks! Love your work!! 👍

  • @NauticaNC
    @NauticaNC 4 роки тому +2

    thank you for this, you have been great and i cant wait to work in the field.

  • @ekeminiumoh6008
    @ekeminiumoh6008 2 роки тому +4

    I love the way you explain things, this video was amazing

  • @Karim.Toro1
    @Karim.Toro1 4 роки тому +2

    Great job Kevin 👍🏽

  • @TheBackyardHangout
    @TheBackyardHangout Рік тому +2

    I’m looking into changing my career and Im getting my google it cert, just want to get the most out of my work

  • @Stoneface_
    @Stoneface_ Рік тому +1

    Great video and thanks for the tips

  • @dj10schannel
    @dj10schannel 5 місяців тому +2

    Awesome! 👀

  • @Bowlingkegel97
    @Bowlingkegel97 2 роки тому +1

    Thank you for helping people grow ! and for investing your time

  • @Rajbharath10
    @Rajbharath10 3 роки тому +1

    Thank you for the advice and information.

  • @shoaibhussain7300
    @shoaibhussain7300 3 роки тому +3

    Great video Kevin. This was very informative and easy to follow!

  • @jrodriguez4024
    @jrodriguez4024 3 роки тому +3

    Very simple, but useful tips!

  • @senzawachan
    @senzawachan 2 місяці тому +1

    This is actually helpful, thanks!

  • @PKTraceur
    @PKTraceur 3 роки тому +4

    You taught me a lot, thanks man.

  • @elvinguerrero2596
    @elvinguerrero2596 4 роки тому +1

    Thank You Kev real good tips. 👍 Up

  • @steventelfer8186
    @steventelfer8186 Рік тому +1

    Goof stuff! So glad I found your channel.

  • @Hodenkat
    @Hodenkat 4 роки тому +1

    Thanks for keeping it positive!

  • @Misingnos
    @Misingnos Рік тому +2

    Dude you are a life saver 😮

  • @masoodjamily
    @masoodjamily Рік тому +1

    Thanks man. This is amazing tools to learn

  • @MikeCav23
    @MikeCav23 Рік тому +1

    Great video

  • @Heyfa
    @Heyfa 4 роки тому +1

    Thank you Kev this was so helpful!!

  • @TheBackyardHangout
    @TheBackyardHangout Рік тому +1

    You are the greatest

  • @tophmcgoph9229
    @tophmcgoph9229 8 місяців тому +2

    This is great informatiom but any company worth their weight is going to have a remote monitoring software, something like solarwinds or connectwise.

    • @KevtechITSupport
      @KevtechITSupport  8 місяців тому

      You will be surprised lol. Some companies are super cheap and look at IT as a cost.

  • @bimalacharya9567
    @bimalacharya9567 Рік тому +3

    Wow, such great information with out any cost. Thanks for your information.

  • @TheSamale
    @TheSamale 11 місяців тому +3

    Hi Kevin tech I have level 1 strata need more information about next level please let me know advance thanks. 🎉🎉🎉watching from United Kingdom 🇬🇧.

    • @KevtechITSupport
      @KevtechITSupport  11 місяців тому +1

      Look at the job description and focus on that.

    • @TheSamale
      @TheSamale 11 місяців тому +1

      Thanks mate for advice that will do.

  • @AzizIzgin
    @AzizIzgin 3 роки тому +12

    Very nice video! very helpful. You have made it easy without babbling too much. Question, do you also have a guide where you show how you set up your virtual environment at home like you are showing? I'd like to do the same. I was thinking about taking a course for IT helpdesk level 1 through Udemy but this is awesome tips , maybe I won't need them if you have more good videos like this ?

    • @KevtechITSupport
      @KevtechITSupport  3 роки тому +3

      Look at my helpdesk video.

    • @AzizIzgin
      @AzizIzgin 3 роки тому +1

      @@KevtechITSupport is it labeled just “Helpdesk “ ? Is like a series of videos or one long?
      🙏🏻

    • @KevtechITSupport
      @KevtechITSupport  3 роки тому +3

      Bunch of videos on helpdesk and some advanced topics.

  • @twana72
    @twana72 3 роки тому +1

    Thanks king : ) i will appreciated if you have earlier video about windows services and event viewers.

  • @amandapennies
    @amandapennies 3 місяці тому +1

    Thank you 🙏

  • @mohammedhamza9102
    @mohammedhamza9102 4 роки тому +1

    Good job

  • @mapledragoon1
    @mapledragoon1 4 роки тому +1

    Thank you for this. 😊

  • @stealthyarcher1382
    @stealthyarcher1382 3 місяці тому +1

    Thanks Kev!

  • @ccxfrank109
    @ccxfrank109 Рік тому +4

    Not gonna lie, I'm trying to get into this IT program and I'm nervous as heck. I don't know why.

  • @TheAntarcticaProject
    @TheAntarcticaProject Рік тому +1

    🔥🔥

  • @it_security_courses_online
    @it_security_courses_online Рік тому +2

    Have you tried turning it off and on again?

  • @rafaelhernandez4872
    @rafaelhernandez4872 11 місяців тому +1

    im looking around the It industry and help desk seems to be the top #1 to start with as a career and I know nothing

  • @jahbless4063
    @jahbless4063 2 роки тому +1

    Subbed 👌

  • @eddieme2009
    @eddieme2009 Рік тому +1

    thanks very helpful

  • @TeeReach
    @TeeReach 2 роки тому +2

    Great video Kevin but a bit fast for rookies people like us.

    • @KevtechITSupport
      @KevtechITSupport  2 роки тому

      You can always slow down the video on UA-cam settings. Thanks

  • @andrecannon8559
    @andrecannon8559 4 роки тому +2

    Appreciate ya. Can you do one on creating or recreating a user profile in registry?

  • @adoapp1
    @adoapp1 9 місяців тому +1

    Thank you👍

  • @Ethiopianpiano
    @Ethiopianpiano Рік тому +1

    Dude that's cool

  • @jason3895
    @jason3895 Рік тому +1

    this video is sick !!!

    • @jason3895
      @jason3895 Рік тому

      do u have part 2 ? thx

    • @KevtechITSupport
      @KevtechITSupport  Рік тому

      You should probably look at my helpdesk playlist

    • @jason3895
      @jason3895 Рік тому

      @@KevtechITSupport thanks bro i will chck

  • @adiflorense1477
    @adiflorense1477 4 роки тому +2

    1:04 Sir, is the operating system virtualization?

  • @devinestarda7712
    @devinestarda7712 Місяць тому

    i have a windows server set up along with windows machines that are connected to the domain and it doesnt let me do anything you did in the video. didnt let me do the registry thing as well as the remote desktop in .

  • @ltigre2031
    @ltigre2031 4 роки тому +1

    thats crazy! never knew that at 3 oo

    • @ltigre2031
      @ltigre2031 4 роки тому

      i dont understand where desktop1 is? is it not on the screen? oh i get it , the VM name is not the same as pc name on active dir

  • @tonyverduga
    @tonyverduga 3 роки тому +1

    Kevin, I didn't know you could do that :)

  • @asenseless
    @asenseless Рік тому +1

    🔥🔥🔥🔥

  • @revolutionaryforall
    @revolutionaryforall Рік тому +2

    Hi kevTech what advice would you give newbies in todays market. It seems every hiring manager wants candidates to have entry level experience for entry level jobs and the graduate degree means nothing.

    • @KevtechITSupport
      @KevtechITSupport  Рік тому +1

      Build a home lab, network on LinkedIn, join social events, talk to job recruiters, make sure the resume doesn't suck.

  • @tonyverduga
    @tonyverduga 3 роки тому +1

    Badass!

  • @sunilsigdel4533
    @sunilsigdel4533 4 роки тому +1

    hey Kevin how can I join live sessions. I am interested to join if possible please let me know. cheers for your work mate !!

    • @KevtechITSupport
      @KevtechITSupport  4 роки тому +1

      Were on discord, the link on the video. I announce it on discord whenever I go live.

  • @Bewater0722
    @Bewater0722 3 роки тому +1

    really helpful, you remind me how to restart the service by remote console. thanks a lot!

  • @abdelrahmanramadan6207
    @abdelrahmanramadan6207 8 місяців тому

    Thanks a lot Kevin.
    what is your advice to learn all this stuff?

  • @claushawnpennerman9384
    @claushawnpennerman9384 4 роки тому +2

    This is great.Kev do you have a degree?

  • @mrslowbuckz8528
    @mrslowbuckz8528 3 роки тому +1

    Thanks Bro

  • @davidmurph3048
    @davidmurph3048 9 місяців тому

    This works for a local network what if you work with a large tenant on 365 with different domains?

  • @ayinntuli9704
    @ayinntuli9704 Рік тому

    Hey everyone At 5:08 he says use c what I cannot hear what word he reffers to after that? Please help

  • @olasunkanmiomotosho465
    @olasunkanmiomotosho465 2 роки тому +1

    Hi Kev.
    Please what is Tip #2?
    I am having hard time understanding it.
    Thank you 🙏

    • @KevtechITSupport
      @KevtechITSupport  2 роки тому

      I'm on discord. Join discord if you want to talk to people.

  • @halo2bullseye922
    @halo2bullseye922 Рік тому +1

    Thanks for this!! It helps.

  • @bermain9878
    @bermain9878 Рік тому

    hello sir im form indonesia 🤝maybe i was really late here but thank you so much for this educational video, so umm i see that you are using oracle vm virtualbox, but when you are actually doing your remote job while accessing your client windows device, are you using another program? maybe something like teamviewer? or perhaps just assisting your client via zoom?

    • @KevtechITSupport
      @KevtechITSupport  Рік тому +1

      Really depends on the company. Some use bomgar, some use TeamViewer or something else.

    • @bermain9878
      @bermain9878 Рік тому +1

      ​@@KevtechITSupport alright thank you so much for your time sir 🤝🙏

  • @shabnamhussain9361
    @shabnamhussain9361 Рік тому +1

    Kevin could you please ping me video link for active directory troubleshooting...
    Thanks in advance buddy

  • @ouranosds
    @ouranosds 10 місяців тому

    Enjoyed the video. Do you have any course recommendations to help someone prepare for Entry Level IT Support?

    • @KevtechITSupport
      @KevtechITSupport  10 місяців тому +1

      My whole channel has videos on IT support. You need to be more specific

    • @ouranosds
      @ouranosds 10 місяців тому

      Im not sure where to start. @@KevtechITSupport

    • @KevtechITSupport
      @KevtechITSupport  10 місяців тому +1

      @@ouranosdscheck out my website kevtechitsupport.com/helpdesk-getting-started-1

    • @ouranosds
      @ouranosds 10 місяців тому

      Thank you Kevin will do!@@KevtechITSupport

  • @Lofi-rq3tp
    @Lofi-rq3tp Рік тому +2

    Coding student..applied for my first tech job...cell phone rep..got an interview next week..💯

    • @KevtechITSupport
      @KevtechITSupport  Рік тому

      Good luck

    • @Lofi-rq3tp
      @Lofi-rq3tp Рік тому +2

      @@KevtechITSupport Landed my first tech job..cellular help desk...good media 💯💢💥

    • @KevtechITSupport
      @KevtechITSupport  Рік тому

      @@Lofi-rq3tp nice.

    • @Lofi-rq3tp
      @Lofi-rq3tp Рік тому

      @@KevtechITSupport Cellular sales counts as tech right?

    • @KevtechITSupport
      @KevtechITSupport  Рік тому

      @@Lofi-rq3tp if you plan on working tech sales, yes. You can also leverage that job to land a helpdesk job or something else.

  • @AussieIndianEats
    @AussieIndianEats 9 місяців тому

    I have my interview tomorrow for IT support officer. What other things I should learn

  • @TheBackyardHangout
    @TheBackyardHangout Рік тому

    I have a question, when I am looking into finding a help desk job, would the medical field be a good place to start, or would customer service be a good place to start, I’m trying to figure out where to start

    • @KevtechITSupport
      @KevtechITSupport  Рік тому +1

      You need customer service for both. Working in the medical field is very stressful. That depends where you want to work.

    • @TheBackyardHangout
      @TheBackyardHangout Рік тому

      Thank you man, your Videos are helping me grow to get ready to enter into my new career path, I just want to say thank you for everything you do, you’re helping a lot of people and you should be proud of yourself

  • @christiankwameatoaddae1119
    @christiankwameatoaddae1119 Рік тому

    must the said computer be in the domain or workgroup to be able to do all this

  • @sunitamaharjan522
    @sunitamaharjan522 Рік тому

    Hi Kevin. Would I be able to get classes from you?

  • @rizwanhaque5715
    @rizwanhaque5715 4 роки тому +1

    Thats cool I had issues where user doesnt know the path of her network drive. So by this regedit trick hopefully il will be able to get her network path. I usually tell the user to get the network path from her colleagues and then re map it. Kevin can you please demonstrate some tricks with outlook registries 0365 like if it freezes continuously even after quick repair mainly when user is using win7 os and having 0365. Can we fix those issue with regedit tricks.

    • @KevtechITSupport
      @KevtechITSupport  4 роки тому +1

      I already have videos on outlook, word, excel. I don't have a license for office 365 but it should be the same troubleshooting.

  • @stevena1425
    @stevena1425 8 місяців тому

    I know what the CPU is and what ping!. I need the job experience I have the knowledge of any IT worker has. I'm looking for remote work only thanks.

  • @youturunnyng
    @youturunnyng 2 місяці тому

    Ruben Godoy islas

  • @stevebrewer3159
    @stevebrewer3159 4 роки тому +1

    for remote drive mapping I use a bat script and copy it to their desktops.

    • @KevtechITSupport
      @KevtechITSupport  4 роки тому

      we don't do that here because security doesn't allow it. It depends where you work and if IT allows it.

  • @youturunnyng
    @youturunnyng 2 місяці тому

    Compiury

  • @claudiamanta1943
    @claudiamanta1943 7 місяців тому

    3:40 Is that allowed, though? There must be a procedure to follow- if nothing else, to check if they should have admin privileges.

    • @KevtechITSupport
      @KevtechITSupport  7 місяців тому +2

      Every company different. That's why it's important to ask questions.

    • @kuil
      @kuil 2 місяці тому +1

      I guess it depends on the sensitivity of the work. If the machine is practically a ‘public computer’ for employees to share doing the same non-privacy sensitive work it should be fine. Blocking admin rights normally just to prevent dumb users from breaking the machine.

  • @deadly_cutie5259
    @deadly_cutie5259 Рік тому +2

    I have been struggling being a IT helpdesk... 🥲🥲